Call Center Jobs in UAE

<p>Required a professional salon trainer for our training center who is well versed with all the salon courses (Hair,make-up,nails etc.)</p>

<p>We are seeking an experienced <strong>Senior Digital Drilling Solutions Consultant</strong> to support the delivery of digital drilling, well engineering, and drilling performance initiatives for a major oil and gas operator.</p><p>The successful candidate will combine strong drilling domain expertise with knowledge of drilling applications, data management, well planning workflows, and performance optimization. This individual will work closely with drilling, wells, operations, and digital technology teams to improve decision-making, enhance data quality, and drive operational efficiency across the well lifecycle.</p><p>This role is ideally suited to professionals with experience in drilling engineering, drilling software solutions, digital well planning, drilling data management, drilling analytics, or drilling transformation projects.<br><br></p>Key Responsibilities<br><br><ul><li>Provide subject matter expertise for digital drilling and well engineering solutions.</li><li>Support the implementation, enhancement, and adoption of drilling and well planning technologies.</li><li>Work with drilling teams to improve planning, execution, and post-well analysis workflows.</li><li>Support the management, integration, and governance of drilling and well data.</li><li>Analyze operational drilling performance and identify opportunities for optimization and efficiency gains.</li><li>Collaborate with multidisciplinary teams including drilling, geology, subsurface, completions, IT, and software development teams.</li><li>Translate business requirements into functional specifications and technical solutions.</li><li>Support application configuration, deployments, testing, and user acceptance activities.</li><li>Facilitate workshops, training sessions, and stakeholder engagement activities.</li><li>Contribute to digital transformation and operational excellence initiatives.</li><li>Develop reports, dashboards, workflows, and recommendations that support data-driven decision making.</li><li>Support integration between drilling applications, databases, reporting platforms, and real-time data systems.<br><br></li></ul>Required Experience<br><br><ul><li>Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Software Engineering, Computer Science, or a related discipline.</li><li>Minimum 8+ years of experience within the oil and gas industry.</li><li>Strong understanding of drilling engineering and well construction workflows.</li><li>Experience supporting drilling software platforms, digital drilling technologies, or well planning solutions.</li><li>Knowledge of drilling operational data, engineering calculations, and performance monitoring.</li><li>Experience working with drilling performance metrics including: <ul><li>Rate of Penetration (ROP)</li><li>Weight on Bit (WOB)</li><li>Torque</li><li>Hookload</li><li>Standpipe Pressure (SPP)</li><li>Vibration and drilling dysfunction indicators</li></ul></li><li>Strong communication and stakeholder management skills.</li><li>Ability to work across technical, operational, and business teams.<br><br></li></ul>Preferred Experience<br><br><ul><li>Experience with drilling engineering and well planning applications.</li><li>Experience with drilling data management platforms and data governance processes.</li><li>Familiarity with digital well planning workflows and engineering databases.</li><li>Experience supporting drilling data integration and interoperability projects.</li><li>Knowledge of WITSML and real-time drilling data systems.</li><li>Experience with drilling performance analysis and optimization initiatives.</li><li>Exposure to agile project delivery methodologies.</li><li>Experience gathering requirements and managing technical deliverables with software development teams.</li><li>Previous field, rig-site, real-time operations centre, or drilling engineering experience.</li><li>Exposure to cloud, analytics, AI, or digital oilfield technologies is advantageous.<br></li></ul><p> <br></p><p><strong>Let op: vacaturefraude</strong></p><br><p>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br><strong>Important: job fraud<br></strong> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.</p>

<strong>Description<br><br></strong>The Facilities Coordinator will have a significant impact on customer experience. He/She will have the ability to lead and manage External contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet time lines. The Facilities Coordinator will develop plans on how to accomplish engineering departmental goals.<br><br>The Facilities Coordinator will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the Facilities Coordinator – Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the Fulfillment Center (FC). The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.<br><br>Key job responsibilities<br><br><ul><li> Lead, support and mentor the team, ensuring they are working in a safe, standard and efficient manner.</li><li> Work with the team and the wider network to harness the technical expertise available and build solutions.</li><li> Keep the APM (Asset performance management) metrics achieved and raise the bar on all performance and compliance KPIs</li><li> Support the Reliability Engineering Manager as they work with the Site Safety department &amp; Site Leadership to implement, record and audit safety and statutory compliance programs to provide a safe working environment for all staff.</li><li> Implement network standards and focus on preventative maintenance to provide a high level of equipment availability to our internal customers.</li><li> Ensure sufficient technical coverage is available for the shifts they own by organizing and directing the training program for the team.</li><li> Organize local projects or support AMET level projects as assigned by the manager.</li><li> Demonstrate practical engineering experience including a supervisory role managing people.</li><li> Have and experience of automated equipment including packaging machinery, sortation and conveyor systems.</li><li> Have an experience of working to appropriate health &amp; safety standards and regulations.</li><li> Develop and implement vendor annual maintenance contracts AMCs with appropriate service levels for equipment.</li><li> Manage a team of Maintenance Supervisors &amp; Technician’s. Define goals, priorities, organized staff planning, staff training to ensure service levels.</li><li> Ensure safe working environment, applying Amazon Safety Policy and working with the Safety team to improve safety on site.<br><br></li></ul>A day in the life<br><br><ul><li> Daily Monitor and respond to RME customers requests through trouble ticketing system and always show customer obsession behavior.</li><li> Ensure quality service received by annual maintenance contract vendor and verify that through raising any fail against the SLA (service level agreement)<br><br></li></ul><strong>About The Team<br><br></strong>The Site RME team is Managing whole Building engineering and facilities related day to day issues and projects as well, including soft services and Technical services (Base Building and MHE material handling equipment)<br><br><strong>Basic Qualifications<br><br></strong><ul><li> Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li> Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)</li><li> - In-depth understanding of facility maintenance and facility management systems, tools, and procedures.</li><li> Bachelor's degree in mechanical engineering, electrical engineering, or an engineering diploma is same fields<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Minimum 3 years in a similar role, with a solid understanding of facility operations and maintenance best practices.<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Q-Express Documents Transport<br><br>Job ID: A10557349

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Evaluate Existing Business Processes &amp; propose Process Improvements&nbsp;</li><li>Creates processes and integrates voice of the customer insights into cross-functional action plans.&nbsp;</li><li>Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues&nbsp;</li><li>Formulate &amp; manage end to end process for all customer communication</li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br><br>Responsibilities:<br><p><strong>Internal Collaboration&nbsp;</strong></p><br><ul><li>Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit&nbsp;</li><li>Develops relationships and coordinates with team members and other departments to meet client service expectations.&nbsp;</li><li>Support implementation of KYC related projects and initiatives&nbsp;</li><li>Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.&nbsp;</li><li>Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.</li></ul><p><strong>Customer Acquisition Support&nbsp;</strong></p><br><ul><li>Analyses and reviews of new applications and recommends cases in view of prescribed policy.&nbsp;</li><li>Checks availability and validity of supporting ID and legal documents, verifies attestation of origin al documents, applications, employment and contact point.</li><li>Does the data entry in relevant on boarding system.</li></ul><p><strong>Customer Service Support</strong>&nbsp;</p><br><ul><li>Supports assigned team in opening of new accounts for customers and coordinates.&nbsp;</li><li>Works closely with the assigned team on day-to-day relationship management activities and ensure offering high quality services according to the banks standards.&nbsp;</li><li>Audits and reviews original documents and assure that they are filled and saved.&nbsp;</li><li>Ensures all regulatory, audit and compliance requirements are in place and all the internal control s are in order to maintain highest standards of operational efficiency minimize the operational losses and reduce the number of near misses.</li></ul><br>Qualifications:<br><ul><li>Graduate with at least 3 years relevant local market knowledge in retail banking product and services&nbsp;</li><li>Sound compliance, ops or product or sales governance background&nbsp;</li><li>Customer obsessed, change focused pragmatist&nbsp;</li><li>Good communication &amp; interpersonal skills</li></ul> </div>

<p>JOB SUMMARY / INTRODUCTION To support the Area Manager &amp; Relationship Managers to grow their assigned portfolio in defined geographical markets covering service and customer support related activities. KEY RESPONSIBILITIES Internal Collaboration Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit. Develops relationships and coordinates with team members and other departments to meet client service expectations. Support implementation of KYC related projects and initiatives. Ensure the Onboarding/KYC team processes cases within agreed TAT / SLA. Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response. Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan. Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals. Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box. Co-ordination with branch for issuance of foreign currency demand drafts / manager s cheque. Follow up with branch for tracking of requests (in case of direct submission of requests in branch eg: TT requests / any other maintenance request. Customer Acquisition Support Analyses and reviews of new applications and recommends cases in view of prescribed policy. Checks availability and validity of supporting ID and legal documents, verifies attestation of original documents, applications, employment and contact point. Does the data entry in relevant on boarding system. Reviews and conducts any required rework (due to pricing / condition changes or validation of old approval) and recommends case to the line manager. Develop monthly performance reports and other ad hoc reports requested by the line manager. Customer Service Support Supports assigned team in opening of new accounts for customers and coordinates. Works closely with the assigned team on day-to-day relationship management activities and ensure offering high-quality services according to the bank's standards. Audits and reviews original documents and assure that they are filled and saved. Ensures all regulatory, audit and compliance requirements are in place, and all the internal controls are in order to maintain highest standards of operational efficiency minimize the operational losses and reduce the number of near misses. Formulate &amp; manage end to end process for all customer communication. Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders. Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience. Evaluate Existing Business Processes &amp; propose Process Improvements. Creates processes and integrates voice of the customer insights into cross-functional action plans. Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues. Formulate &amp; manage end to end process for all customer communication.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Graduate with at least 3 years relevant local market knowledge in retail banking product and services.</li><li>Sound compliance, ops or product or sales governance background.</li><li>Customer obsessed, change focused pragmatist.</li><li>Good communication &amp; interpersonal skills.</li><li>Process excellence.</li><li>Customer experience.</li><li>Skills Process excellence.</li><li>Customer experience.</li><li>Sound compliance, ops or product or sales governance background.</li><li>Good communication &amp; interpersonal skills.</li></ul>

<p>JOB SUMMARY / INTRODUCTION To support the Area Manager &amp; Relationship Managers to grow their assigned portfolio in defined geographical markets covering service and customer support related activities. KEY RESPONSIBILITIES Internal Collaboration Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit. Develops relationships and coordinates with team members and other departments to meet client service expectations. Support implementation of KYC related projects and initiatives. Ensure the Onboarding/KYC team processes cases within agreed TAT / SLA. Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response. Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan. Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals. Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box. Co-ordination with branch for issuance of foreign currency demand drafts / manager s cheque. Follow up with branch for tracking of requests (in case of direct submission of requests in branch eg: TT requests / any other maintenance request. Customer Acquisition Support Analyses and reviews of new applications and recommends cases in view of prescribed policy. Checks availability and validity of supporting ID and legal documents, verifies attestation of original documents, applications, employment and contact point. Does the data entry in relevant on boarding system. Reviews and conducts any required rework (due to pricing / condition changes or validation of old approval) and recommends case to the line manager. Develop monthly performance reports and other ad hoc reports requested by the line manager. Customer Service Support Supports assigned team in opening of new accounts for customers and coordinates. Works closely with the assigned team on day-to-day relationship management activities and ensure offering high-quality services according to the bank's standards. Audits and reviews original documents and assure that they are filled and saved. Ensures all regulatory, audit and compliance requirements are in place, and all the internal controls are in order to maintain highest standards of operational efficiency minimize the operational losses and reduce the number of near misses. Formulate &amp; manage end to end process for all customer communication. Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders. Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience. Evaluate Existing Business Processes &amp; propose Process Improvements. Creates processes and integrates voice of the customer insights into cross-functional action plans. Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues. Formulate &amp; manage end to end process for all customer communication. Skills Process excellence. Customer experience. Sound compliance, ops or product or sales governance background. Good communication &amp; interpersonal skills.</p><p><strong>Desired Candidate Profile</strong></p><p>Graduate with at least 3 years relevant local market knowledge in retail banking product and services. Sound compliance, ops or product or sales governance background. Customer obsessed, change focused pragmatist. Good communication &amp; interpersonal skills. Process excellence. Customer experience.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p>Security Analyst</p><br> <br><br>Business <br><p>ENOC - SSC</p><br> <br><br>Job Purpose <br><p><span><span>The primary function of this role is to monitor the ENOC environment on 24*7 basis and conduct initial analysis’s for events to identify any cyber security threats or attacks on ENOC IT/OT assets. In addition to preforming first response assessment of the cyber Security incident and escalate to Senior Security Analyst for further investigation and response as per approved policies, processes and&nbsp; procedures.</span></span></p><br> <br><br>Principal Accountabilities <br><p>Operational&nbsp;<br> •&nbsp;&nbsp; &nbsp;Follow response procedures and other CIC related SOPs based on the incident impact analysis &amp; predetermined response actions procedures<br> •&nbsp;&nbsp; &nbsp;Acknowledge, analyse and validate vulnerabilities/incidents triggered from correlated events through SIEM or other security solution<br> •&nbsp;&nbsp; &nbsp;Acknowledge, analyse and validate incidents received through other reporting mechanisms such as email, phone calls, management directions, etc.<br> •&nbsp;&nbsp; &nbsp;Gain knowledge of existing policies, standards, procedures, and guidelines to prevent the unauthorized use, release, modification, or destruction of ENOC information assets<br> •&nbsp;&nbsp; &nbsp;Gain an understanding of security risks and controls<br> •&nbsp;&nbsp; &nbsp;Undertake first stages of false positive and false negative analysis<br> •&nbsp;&nbsp; &nbsp;Perform analysis of log files to collect more contextual information in order to triage security events&nbsp;<br> •&nbsp;&nbsp; &nbsp;Review and align priority, severity and classification of security incidents<br> •&nbsp;&nbsp; &nbsp;Collect contextual information and pursue technical root cause analysis &amp; attack method analysis<br> •&nbsp;&nbsp; &nbsp;Conduct analysis of the events/incidents to identify potential deficiencies in deployed controls led to the incident to be materialized<br> •&nbsp;&nbsp; &nbsp;Analyse reported cyber security events and incidents and recommend remediation and improvement actions<br> •&nbsp;&nbsp; &nbsp;Provide functional support and content development and improvements for the SIEM and other security technologies used by CIC.<br> •&nbsp;&nbsp; &nbsp;Coordinate with internal and external stakeholders to handle cyber incidents as per approved SOPs and management directions&nbsp;<br> •&nbsp;&nbsp; &nbsp;Participate in post incident reviews and recommend improvements plans&nbsp;<br> •&nbsp;&nbsp; &nbsp;Investigate, document, and report on information security issues and emerging trends.<br> •&nbsp;&nbsp; &nbsp;Should be on-call 24 hours per day to respond to security emergences or other related problems<br> •&nbsp;&nbsp; &nbsp;Should work on shifts schedule which includes weekends &nbsp;</p><br> <br><br>Additional Principal Accountabilities <br><br>Cyber Information Security Responsibilities <br><p><br> Comply with all applicable information security policies, standards, and procedures.<br>Classify and protect information assets in accordance with the Data Classification Standard.<br>Participate in mandatory information security awareness and training programs.<br>Support information security initiatives and activities within the organization.<br>Consider information security requirements when managing changes involving information assets.<br>Report security incidents, vulnerabilities, weaknesses, or non-compliance in accordance with established procedures.<br>Fulfil role-specific information security responsibilities and contribute to maintaining the effectiveness of the Information Security Management System (ISMS).</p><br><br><br>Experience <br><p>Education<br> •&nbsp;&nbsp; &nbsp;Degree: Bachelor’s degree in Computer Science, Engineering or Business field or equivalent, Diploma with additional relevant experience.<br> •&nbsp;&nbsp; &nbsp;Required professional certifications: Professional certificate such as CISSP, GCTI , GCFA, GNFA</p><br> <p>Experience&nbsp;<br> •&nbsp;&nbsp; &nbsp;5+ years of Information security or technology experience.<br> •&nbsp;&nbsp; &nbsp;3+ years in relevant experience.<br> •&nbsp;&nbsp; &nbsp;Working experience in multiple industries (e.g. Energy, Utilities, Retail, Government…) is preferable.<br> •&nbsp;&nbsp; &nbsp;Working experience in cyber security threats monitoring and handling<br> •&nbsp;&nbsp; &nbsp;Exposer to OT security operation center experience will be a pulse.</p><br> <br><br><br> </div>

Customer Success Representative | Sports & Talent Development | Dubai, UAEABOUT SPORTIFY ACADEMY Sportify Academy is Dubai's pioneering sports talent identification and development center, specializing in AI-powered assessments across 55 sports disciplines. With 18 years of expertise, Sportify combines scientific testing, personalized development plans, and certified coaching to help young athletes and aspiring professionals discover and reach their full potential. ABOUT THE ROLE At Sportify Academy, the relationship with every family and athlete doesn't end when the assessment is done — it's just beginning. We are looking for an experienced Customer Success Representative to own that relationship across the full client journey: from booking confirmation through development plan delivery and long-term engagement. If you genuinely care about people, are organized enough to manage dozens of client relationships simultaneously, and are motivated by turning satisfied clients into passionate advocates, this role is for you. WHAT YOU WILL DO • Own the client relationship from booking confirmation through the full development journey• Conduct pre-assessment confirmation calls and post-assessment development plan coordination• Maintain regular touchpoints with active clients; proactively identify and address satisfaction risks before they become churn• Drive the referral and testimonial program — building Sportify's community of advocates• Handle complaints and requests professionally, within agreed response standards, ensuring every client feels heard and resolved WHAT WE ARE LOOKING FOR • 4+ years in customer success, account management, or client relations — with NPS or satisfaction ownership• Experienced handling complex or sensitive client conversations — calm, empathetic, and solution-focused• Highly organized: able to manage multiple active client relationships without anything falling through the cracks• Strong communicator in English; Arabic is an advantage; Whats App-native professional communication• Genuine interest in sports, youth development, or family services WHY JOIN SPORTIFY ACADEMY • Be the reason families stay, refer their friends, and leave five-star reviews — in a company that measures and celebrates that impact• Manage a meaningful portfolio of clients whose children's sporting journeys you directly support• Join a growing company where Customer Success is a strategic function, not an afterthought APPLY NOW Send your CV to: HR@Sportify. Academy

<p><strong>️ Full-time | Permanent | Start ASAP</strong></p><p><strong> United Arab Emirates (UAE) – Remote</strong></p><p><strong> UAE-based remote working</strong></p><p><br></p><p><strong>About Sharon AI</strong></p><p>Sharon AI is a neocloud, delivering trusted AI infrastructure organisations need to build, train and run AI at scale. We support customers across the full AI lifecycle, from training through to inference and agentic AI, drawing on a strong ecosystem of technology and co-location partners to deliver capability where it's needed. As the first neocloud to join NVIDIA's AI Compute Program, we're growing quickly, scaling our AI Factory platform to meet rising demand for advanced compute.</p><p><br></p><p><strong>The Role</strong></p><p>As Sharon AI continues to grow, we're looking for a talented Platform Deployment Engineer to join our UAE Delivery squad and play an important role in deploying and delivering the platform layer of our AI Factories, reporting to our Regional Delivery Manager.</p><p><br></p><p>AI Factories are the high-performance GPU compute environments that underpin Sharon AI's AI cloud, serving customers and internal teams running large-scale training, fine-tuning and inference. In this role, the Platform Deployment Engineer will take the orchestration, scheduling and self-service layer of each AI Factory from build through to customer acceptance, so the platform is ready for customers and for Operations from day one. You'll both deploy and test, and look for ways to make each deployment faster than the last. You'll work closely with Network and Infrastructure Deployment Engineers, on-site Data Centre Deployment Engineers, the Platform team and Operations, with exposure to cutting-edge technology at the forefront of AI infrastructure.</p><p><br></p><p><strong>What You'll Be Doing</strong></p><ul><li>Bringing each AI Factory under Rafay, and standing up and tuning Kubernetes clusters (and Slurm where used) with GPU nodes to meet agreed design and performance targets</li><li>Deploying the NVIDIA GPU Operator and other platform components at the version-locked set</li><li>Configuring workload scheduling, resource allocation, and multi-tenant security and isolation in line with each AI Factory's design</li><li>Configuring and validating self-service APIs, CLI and portal access for GPU provisioning, and integrating observability and monitoring so each AI Factory is visible to Operations from day one</li><li>Planning and executing platform testing, including acceptance testing (ATP), integrated system testing (IST), GPU performance and NCCL benchmarks, and multi-hour training jobs across the cluster</li><li>Supporting customer site acceptance testing, recording results against pass/fail thresholds and fixing defects before handover</li><li>Working with on-site staff and the data centre provider's remote hands for any physical task, such as reseating, part swaps or console access</li><li>Delivering repeatable deployments using infrastructure-as-code (Ansible and Terraform) and shared deployment scripts, timing each step and proposing changes that shorten the cycle</li><li>Feeding lessons learned back into standard playbooks and tooling, and to the Platform team for its designs and configurations</li><li>Preparing handover documentation, runbooks and as-built records, and transferring knowledge to Operations and the Platform team</li><li>Supporting Operations during the hypercare window (up to one month), on call for build defects, and reporting progress, risks and issues to the Regional Delivery Manager</li></ul><p><br></p><p><strong>What We're Looking For</strong></p><ul><li>4 to 8+ years' experience in platform engineering or SRE</li><li>Strong experience with Kubernetes and GPU workloads in production</li><li>Experience working with cloud-native infrastructure at scale</li><li>Strong experience with Ansible and Terraform, and programming in Python, Go or Bash</li><li>Experience with CI/CD and infrastructure automation</li><li>Bachelor's degree in Computer Science or a related field</li><li>Strong communication and stakeholder management skills</li><li>Ability to manage competing priorities in a fast-paced environment</li><li>A proactive, collaborative and solutions-focused approach</li><li>Strong attention to detail</li><li>A genuine interest in AI, technology and what Sharon AI is building</li></ul><li><br></li><p><strong>Nice to have:</strong></p><ul><li>Rafay or similar multi-cluster platform experience</li><li>GPU cloud or HPC platform experience, and GPU technologies such as CUDA and NCCL</li><li>ML frameworks (PyTorch, TensorFlow) and MLOps tools (Ray, Kubeflow, Airflow)</li><li>CKA or cloud certifications</li></ul><p><br></p><p><strong>Why Join Sharon AI?</strong></p><p>You'll be joining a rapidly growing technology business at an exciting stage of its journey, with the opportunity to work directly with the infrastructure and technology powering the next generation of AI.</p><p> UAE-based remote working – work from wherever suits you, in the same time zone as your squad</p><p> Birthday leave – take some extra time to celebrate your day</p><p> Employee Assistance Program (EAP) – confidential support when you need it</p><p> Exposure to AI and next-generation technology – work in one of the fastest-moving areas of technology</p><p> Learning &amp; development – we support your career growth with approved conferences, professional memberships &amp; courses</p><p> Work on leading-edge AI infrastructure projects in the UAE</p><p> Bounty referral program – generous rewards for successfully referring new talent to Sharon AI</p><p> Employee of the month – recognition plus a $500 gift card</p><p> Growing global business – be part of an technology company with an expanding international footprint</p><p> Make an impact – join at a stage where your work can have a visible influence on how we build and grow</p><p> Collaborative culture – work alongside talented people across technical, commercial and corporate teams</p><p><br></p><p><strong>Our Values</strong></p><p>Integrity | Innovation | Collaboration | Wellbeing | Inclusion</p><p><br></p><p><strong>Apply today and help us build the infrastructure powering the next generation of AI.</strong></p><p><br></p><p><em>Due to the high volume of applications we receive, we're unfortunately not always able to provide individual feedback to unsuccessful candidates. We appreciate your understanding and want to assure you that every application will be reviewed with care.</em></p>

<h2>About the role:</h2><h4>About Aspire Lifestyles</h4>Aspire Lifestyles is a global provider of premium lifestyle management and concierge services, delivering personalised experiences to affluent and high-net-worth (HNW) customers worldwide. The company partners with leading banks, private banking institutions, credit card providers, insurance organisations, telecommunications companies, airlines, hospitality brands and premium retailers to provide bespoke services and exceptional customer experiences. With a focus on service excellence, personalised solutions and operational efficiency, Aspire Lifestyles aims to exceed customer expectations through high-touch, seamless and reliable service delivery.<h4>Role Overview</h4>The Assistant Service Delivery Manager will oversee the day-to-day management of service delivery operations, ensuring the effective fulfilment of customer requests and the delivery of exceptional concierge experiences. The role involves leading and developing the Lifestyle Concierge team, managing operational performance, maintaining client relationships and ensuring compliance with contractual service commitments, KPIs and SLAs. The successful candidate will be responsible for driving a culture of service excellence, operational efficiency and continuous improvement while ensuring that affluent and high-net-worth customers receive personalised, high-quality and seamless service across all communication channels.<h2>Key Responsibilities</h2>Service Delivery and Client Management<ul><li>Manage daily service delivery across phone, email, chat, web and other channels, ensuring timely, accurate and personalised handling of customer requests.</li><li>Understand client contracts and translate requirements into clear procedures, workflows and standards.</li><li>Monitor SLAs, KPIs and operational performance, taking action to address gaps and improve service delivery cost-effectively.</li><li>Build strong working relationships with client contacts and collaborate with Sales and Marketing on client retention, proposals, renewals and RFPs.</li><li>Support and lead programme implementations and operational workflows as required.</li></ul>Quality and Customer Experience<ul><li>Ensure consistent, high-quality service and compliance with client and Group standards, including Concierge Standards, PCI-DSS and ISO.</li><li>Manage customer complaints and escalations promptly, ensuring effective resolution.</li><li>Work with Partnerships to operationalise offers and benefits, and with QA and Training teams to conduct call and case reviews.</li><li>Promote a resourceful, customer-focused culture that improves customer experience.</li></ul>People and Resource Management<ul><li>Identify staffing and resource requirements and support recruitment.</li><li>Lead, coach and motivate team members; set clear objectives, monitor performance and address development needs.</li><li>Ensure employees understand and follow company policies, procedures and standards.</li><li>Prepare monthly rosters that reflect business needs, coverage requirements and employee skill sets.</li><li>Contribute to reward and recognition initiatives that encourage strong performance.</li></ul>Operational Risk, Audit and Compliance<ul><li>Coordinate preparations for internal and external service delivery audits and maintain required standards.</li><li>Ensure Business Continuity Plan (BCP) and Disaster Recovery (DR) procedures are followed during disruptions and escalate risks promptly.</li><li>Promote compliance with company policies, values and occupational health and safety requirements.</li></ul>Financial and Business Performance<ul><li>Improve processes and workflows to increase productivity and profitability.</li><li>Manage staffing and operating costs, use resources effectively and support new programmes and services.</li><li>Identify opportunities to improve operational efficiency and customer value.</li></ul>Communication and Stakeholder Collaboration<ul><li>Maintain regular communication so the team understands priorities and performance expectations.</li><li>Present departmental performance updates to senior management and clients when required.</li><li>Collaborate with internal stakeholders, including Sales, Finance, Partnerships, QA, Training, HR, Recruitment and IT, to coordinate resources and meet business objectives.</li><li>Participate in team meetings and cross-functional initiatives.</li></ul>Projects and Other Responsibilities<ul><li>Support technology and transformation initiatives, including digital channels, CRM enhancements and change management.</li><li>Undertake projects and other reasonable duties assigned by the Head of Aspire Lifestyles Operations.</li></ul><h2>Additional Requirements &amp; Conditions:</h2><h4>Language Requirements</h4><ul><li>Excellent spoken and written English and Arabic.</li><li>Additional languages will be considered an advantage.</li></ul><h4>Working Hours &amp; Flexibility</h4><ul><li>Flexibility to work varying shifts between 8:00 AM and 8:00 PM, including weekends, depending on operational requirements.</li><li>Willingness to support business requirements and operational priorities as needed.</li></ul><h4>Travel Requirements</h4><ul><li>Minimal travel, as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Required Experience &amp; Qualifications</h3><ul><li>Minimum 5 years of management-level experience.</li><li>Experience in a management role within a lifestyle management or concierge environment.</li><li>Experience managing an operational department with a minimum team size of 15 employees.</li><li>Strong experience in call centre and customer service operations.</li><li>Previous experience in client account management and managing service delivery commitments.</li><li>Demonstrated business acumen and understanding of operational performance and cost management.</li><li>Bachelor's degree.</li><li>Proficiency in MS Word, Excel, PowerPoint, Outlook and Visio.</li></ul><h3>Desirable Experience:</h3><ul><li>Experience in banking, private banking, hospitality, travel, airlines or other premium customer service industries.</li><li>Exposure to managing high-net-worth and affluent customer segments.</li><li>Experience supporting new client implementations, operational transitions and service improvement projects.</li></ul><h3>Required Skills &amp; Competencies</h3><ul><li>Leadership &amp; People Management: Ability to lead, motivate, coach and develop teams while maintaining accountability and high performance.</li><li>Customer Service Excellence: Strong customer-centric mindset with the ability to anticipate customer needs and deliver personalised service experiences.</li><li>Communication &amp; Interpersonal Skills: Excellent verbal and written communication skills, with the ability to manage challenging conversations and influence stakeholders.</li><li>Problem-Solving &amp; Decision-Making: Ability to assess complex situations, manage escalations and implement effective solutions.</li><li>Drive for Results: Strong focus on achieving operational targets, improving service standards and delivering measurable results.</li><li>Business Acumen: Understanding of operational costs, resource allocation, financial efficiency and opportunities for business improvement.</li><li>Teamwork &amp; Collaboration: Ability to build effective relationships and coordinate with internal, regional and global stakeholders.</li><li>Coaching &amp; Development: Ability to identify development needs, provide constructive feedback and encourage continuous learning.</li></ul>

Position Summary<br><br>We are seeking an experienced Specialist Physician in Pediatric Intensive Care to join our PICU team in Abu Dhabi.<br><br>The successful candidate will provide comprehensive critical care management for critically ill infants, children and adolescents, working closely with pediatric subspecialists, emergency medicine, anesthesia, surgery and multidisciplinary critical care teams.<br><br>Key Responsibilities<br><br>Provide specialist-level care for critically ill pediatric patients in the PICU. Assess, diagnose and manage children with acute and life-threatening medical and surgical conditions. Manage patients requiring:Mechanical ventilation and respiratory support Non-invasive ventilation and high-flow oxygen therapy Hemodynamic monitoring and vasoactive support Sepsis and septic shock management Acute respiratory failure Neurological emergencies Postoperative and trauma care Renal and metabolic emergencies Multisystem organ failure Participate in daily PICU rounds and formulate individualized treatment plans. Perform or assist with critical care procedures within clinical privileges. Stabilize critically ill patients arriving from the Emergency Department, wards, operating theatre and other clinical areas. Collaborate with Pediatricians, Pediatric Surgeons, Anesthesiologists, Emergency Physicians and pediatric subspecialists. Participate in multidisciplinary PICU meetings and clinical handovers. Provide family-centered communication and counseling regarding critical illness and treatment plans. Participate in emergency response, resuscitation and PICU on-call services. Contribute to PICU clinical protocols, quality improvement and patient-safety initiatives. Participate in teaching and supervision of residents, fellows, nurses and other healthcare professionals. Contribute to clinical audits, research and service development. Maintain accurate clinical documentation and comply with UAE healthcare regulations and hospital policies.<br>Qualifications<br><br>Medical degree from a recognized medical school. Completed recognized postgraduate training in Pediatrics. Recognized Board Certification/Specialist qualification in Pediatrics or Pediatric Critical Care. Fellowship or advanced formal training in Pediatric Intensive Care / Pediatric Critical Care is highly desirable. Valid Department of Health (DoH) Abu Dhabi Specialist license/eligibility in the appropriate specialty.<br><br>Required Experience<br><br>Relevant post-specialist clinical experience in a Pediatric Intensive Care Unit. Demonstrated experience managing critically ill infants, children and adolescents. Experience with mechanical ventilation, hemodynamic support and pediatric resuscitation. Experience managing sepsis, respiratory failure and multisystem critical illness. Experience in a tertiary-care PICU is highly desirable.<br><br>Preferred Experience<br><br>Fellowship training in Pediatric Intensive Care / Pediatric Critical Care. Experience with advanced mechanical ventilation and critical care monitoring. Experience managing postoperative cardiac, neurosurgical or major surgical pediatric patients. Experience with pediatric trauma and emergency care. PALS certification is desirable. Academic, teaching, research or quality-improvement experience is an advantage.<br><br>Core Competencies<br><br>Strong pediatric critical care clinical judgment. Ability to manage high-acuity and rapidly changing clinical situations. Excellent resuscitation and emergency management skills. Strong communication with children, families and multidisciplinary teams. Ability to work effectively in a high-pressure PICU environment. Commitment to evidence-based, patient-centered care.<br><br>Ideal Candidate<br><br>The ideal candidate will be a DoH Abu Dhabi–licensed/eligible Specialist Physician with dedicated training or fellowship in Pediatric Intensive Care, with solid experience managing critically ill pediatric patients in a tertiary-care PICU.

<p><strong>Position:</strong> <strong>Data Centre Operator</strong><br><strong>Location:</strong> Dubai, UAE<br><strong>Experience Required:</strong> 5-10 Years<br><strong>Contract Duration:</strong> 12 Months + Extendable, Onsite<br><strong>Notice Period:</strong> Immediate to 30 Days</p><p><strong>Roles&nbsp; & Responsibilities: Data Centre Operations</strong></p><ul><li><p>Perform day-to-day operational support and monitoring of data centre infrastructure.</p></li><li><p>Monitor servers, network equipment, racks, power, cooling, environmental conditions, and other critical infrastructure.</p></li><li><p>Perform physical checks and inspections of data centre equipment and facilities.</p></li><li><p>Install, rack, stack, cable, label, and decommission servers, switches, routers, and other network equipment.</p></li><li><p>Perform hardware installation, replacement, troubleshooting, and maintenance.</p></li><li><p>Assist with server and network equipment deployments, upgrades, relocations, and removals.</p></li><li><p>Manage and maintain structured cabling and ensure proper cable labelling and organization.</p></li><li><p>Monitor equipment alarms and environmental alerts and escalate critical issues promptly.</p></li><li><p>Perform scheduled preventive maintenance and operational checks.</p></li><li><p>Coordinate with data centre vendors, contractors, and service providers for maintenance and technical activities.</p></li><li><p>Manage physical access procedures for data centre areas and ensure compliance with security requirements.</p></li><li><p>Support equipment delivery, receiving, inventory, asset tagging, and equipment disposal activities.</p></li><li><p>Maintain accurate records of racks, equipment, cabling, assets, and data centre activities.</p></li><li><p>Follow data centre change management, incident management, and escalation procedures.</p></li><li><p>Assist with planned maintenance activities and ensure proper coordination to minimize service disruption.</p></li><li><p>Respond to hardware and infrastructure incidents and coordinate with relevant technical teams for resolution.</p></li><li><p>Follow data centre safety, security, operational, and business continuity procedures.</p></li><li><p>Provide hands-on support during emergency incidents, system outages, and infrastructure-related events when required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate should preferably have hands-on experience in:</p><ul><li><p>Data center operations and facilities support</p></li><li><p>Server and network hardware</p></li><li><p>Rack and stack activities</p></li><li><p>Structured cabling and cable management</p></li><li><p>Switches, routers, and firewalls</p></li><li><p>Server hardware troubleshooting</p></li><li><p>Data center monitoring systems</p></li><li><p>Hardware replacement and preventive maintenance</p></li><li><p>Asset and inventory management</p></li><li><p>Data center access and security procedures</p></li><li><p>Vendor and contractor coordination</p></li><li><p>Incident and change management</p></li><li><p>Basic understanding of power, UPS, cooling, and environmental monitoring</p></li><li><p>Working in a 24/7 or mission-critical IT environment</p></li></ul><br><p>Experience working in an enterprise data centre or mission-critical environment would be a strong advantage</p>

???? We're Hiring: Industrial Maintenance Manager Location: United Arab Emirates (Remote) Employment Type: Full-Time Experience Level: Mid-Level to Senior Work Arrangement: Fully Remote About UsWe are a globally focused organization committed to maintaining safe, reliable, efficient, and high-performing industrial operations through asset reliability, preventive maintenance, predictive maintenance, engineering excellence, and continuous improvement. Our teams collaborate across Manufacturing, Production, Engineering, Maintenance, Quality, Safety, Supply Chain, Procurement, Finance, Automation, IT, and external technical partners to ensure industrial assets, production equipment, utilities, and facilities remain reliable and capable of supporting operational objectives. The Role We are seeking an experienced Industrial Maintenance Manager to lead maintenance strategy, asset reliability, preventive and predictive maintenance, equipment performance, maintenance planning, technical troubleshooting, spare-parts management, maintenance systems, and continuous improvement across industrial and manufacturing operations. The successful candidate will ensure critical machinery, production equipment, utilities, automation systems, and industrial infrastructure operate safely, reliably, efficiently, and cost-effectively while minimizing unplanned downtime and extending asset lifecycle. Key Responsibilities Maintenance Strategy Develop and implement a comprehensive industrial-maintenance strategy aligned with production, safety, quality, reliability, and financial objectives. Establish maintenance standards, policies, procedures, governance, and performance expectations. Develop short-, medium-, and long-term maintenance plans. Balance preventive, predictive, corrective, condition-based, and reliability-centered maintenance activities. Establish asset-criticality-based maintenance strategies. Asset Management Develop and maintain comprehensive industrial asset-management practices. Maintain accurate asset registers covering:Production Equipment Machinery Motors Pumps Compressors HVACUtilities Automation Systems Electrical Systems Material-Handling Equipment Facility Systems Establish asset lifecycle-management strategies. Asset Criticality Classify equipment based on:Production Impact Safety Impact Quality Impact Environmental Impact Replacement Cost Repair Time Availability of Spare Parts Business Continuity Risk Prioritize maintenance resources accordingly. Preventive Maintenance Develop and optimize preventive-maintenance programs. Establish maintenance frequencies based on manufacturer recommendations, operating conditions, failure history, and asset criticality. Reduce avoidable equipment failures. Continuously review preventive-maintenance effectiveness. Predictive Maintenance Develop predictive-maintenance programs using:Vibration Analysis Thermography Oil Analysis Ultrasound Motor Current Analysis Condition Monitoring Equipment Performance Data Identify developing failures before they cause production interruptions. Condition-Based Maintenance Implement condition-based maintenance for critical equipment. Establish appropriate condition indicators, alarm limits, inspection frequencies, and escalation procedures. Shift maintenance from time-based intervention toward evidence-based decisions where appropriate. Reliability-Centered Maintenance Apply Reliability-Centered Maintenance principles to critical assets. Analyze failure modes and consequences. Develop maintenance strategies based on actual risk and equipment function. Corrective Maintenance Manage corrective-maintenance activities efficiently. Prioritize work based on operational criticality. Ensure temporary repairs are followed by permanent corrective actions where required. Breakdown Management Establish rapid-response processes for equipment breakdowns. Coordinate maintenance, engineering, production, automation, and vendor resources. Minimize production recovery time. Emergency Maintenance Establish procedures for urgent maintenance situations. Maintain appropriate on-call and escalation arrangements for critical assets. Ensure emergency interventions remain safe and controlled. Downtime Reduction Analyze equipment-related downtime. Identify recurring causes of production interruptions. Develop and track corrective-action programs. Target chronic losses and bottleneck assets. Reliability Engineering Develop reliability-improvement programs for critical industrial assets. Monitor failure patterns and equipment performance. Identify systemic causes of recurring failures. Improve Mean Time Between Failures and Mean Time To Repair. Ideal Candidate The successful candidate should have experience in Industrial Maintenance, Plant Maintenance, Maintenance Engineering, Reliability Engineering, Asset Management, Manufacturing Maintenance, or related fields. The candidate should demonstrate:Proven experience managing industrial or manufacturing maintenance operations. Strong understanding of mechanical, electrical, instrumentation, automation, and industrial equipment maintenance. Extensive experience developing preventive, predictive, corrective, and condition-based maintenance programs. Strong knowledge of reliability engineering, asset criticality, failure analysis, RCA, FMEA, and RCM principles. Experience managing CMMS platforms and maintenance-data processes. Strong understanding of maintenance planning, scheduling, work management, backlog control, and maintenance productivity. Experience managing critical production equipment, utilities, infrastructure, and industrial assets. Experience with vibration analysis, thermography, oil analysis, ultrasound, condition monitoring, or other predictive-maintenance technologies. Experience managing maintenance contractors, OEMs, technical suppliers, service agreements, and warranties. Strong experience managing maintenance budgets, spare parts, CAPEX, OPEX, and total cost of ownership. Experience with equipment replacement, modernization, obsolescence management, and lifecycle planning. Strong understanding of industrial safety, energy isolation, permit-to-work, machine safety, and contractor management. Experience supporting TPM, Lean Maintenance, Kaizen, Six Sigma, or operational-excellence programs. Experience implementing digital maintenance, Industrial IoT, predictive analytics, AI, or connected-asset technologies is advantageous. Strong troubleshooting, analytical, technical, and problem-solving capabilities. Experience leading maintenance teams and developing technical talent. Experience supporting factory expansion, new equipment installation, commissioning, production ramp-up, or new-factory development is advantageous. Knowledge of UAE and GCC industrial, manufacturing, safety, and regulatory environments is advantageous. Relevant degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Mechatronics Engineering, Maintenance Engineering, Reliability Engineering, or a related discipline. Professional certifications in maintenance, reliability, asset management, Lean Six Sigma, safety, project management, or related disciplines are advantageous. Strong written and verbal English communication skills; additional languages are advantageous. Excellent leadership, planning, technical, analytical, project-management, and stakeholder-management skills. Ability to balance reliability, safety, production requirements, maintenance cost, and asset lifecycle considerations. Ability to manage complex technical problems, critical equipment failures, vendors, budgets, and competing priorities. Ability to work independently in a fully remote and internationally distributed environment. Strong reliability-focused, maintenance-driven, safety-conscious, technically rigorous, data-driven, proactive, analytical, cost-aware, operationally pragmatic, collaborative, and results-driven mindset.

<ul><li><p>Responsible for the day to day operations and manages the Centre in a proficient way, abides by and enforces all Company policies, procedures and initiatives.</p></li><li><p>Ensures/Develops and implements the Centre related standard operating procedures and policies in all the areas of work of the Centre.</p></li><li><p>Ensures the effective and efficient use of the resources with continuous monitoring.</p><ul><li><p>Responsible for the business of the Centre and hence carries out related marketing and promotional activities to ensure being the best patient care center and also achieve the objective.</p></li><li><p>Meets, enforces and sets goals and standards for self and staff that is consistent with those of the organizational goal.</p></li><li><p>Ensures smooth operations of the internal processes considering patient and family rights and quality service.</p></li><li><p>Focus on identifying new business opportunities that fit the strategic direction of the Centre, and maximizing the outcomes of those opportunities</p></li><li><p>Maintain extensive knowledge of current market conditions and ensure that any directly relevant information is communicated to key stakeholders</p></li><li><p>Develop and implement Public Relations /marketing Strategies to position the Centre as the health care supplier of choice for the UAE and the region within the organizational guidelines.</p></li><li><p>Develop and execute business plans.</p></li><li><p>Develop relationships with businesses and community groups to promote the Centre and its Services.</p></li><li><p>Develop and/or market new services of the Centre.</p></li><li><p>Create and be accountable for all client proposals, contracts, and associated documentation</p></li><li><p>Coordinate with the Corporate Marketing Team to monitor and analyze Centre media exposure.</p></li><li><p>Oversee the development of marketing literature, both electronic and paper based</p></li><li><p>Develop, draft and distribute media releases/advertisements that meet the marketing strategy of the Centre and that comply with set policy guidelines</p></li><li><p>Plan and execute events (public awareness campaigns, media and publicity campaigns, staff annual function and social responsibility projects) in coordination with the Marketing Department and the Centre Directorate</p></li><li><p>Works within the established patient referral network and follows guidelines of patient workers’ compensation carrier.</p></li><li><p>Ensure that budgets are prepared and managed in line with Centre standards and that cost reports are analyzed and variances clarified/reported on a monthly basis.</p></li><li><p>Patient/ outside doctor’s feedback is acted upon, monitored and analyzed.</p></li><li><p>Queries/ complaints are attended and handled in a timely and appropriate manner.</p></li><li><p>Coordinate with the promotion team regarding official websites are monitored and updated.</p></li><li><p>Assist with organizing Centre marketing activities</p></li><li><p>Conduct daily Centre rounds and provide feedback / take action where needed</p></li><li><p>Visible and available in the Outpatients department to render a service to the patients / clients</p></li><li><p>VIP clients assisted in their visit or queries</p></li><li><p>Patient Satisfaction Survey compiled and sorted. Concerns or complaints arising from the survey are dealt with accordingly</p></li><li><p>Respond to communication using appropriate media</p></li><li><p>Reviews and monitors Center activities; recommends changes in, or better utilization of facility's services, equipment and staff.</p></li><li><p>Coordinates for the purchase of supplies in accordance with Company guidelines.</p></li><li><p>Mutually beneficial relationships are built and maintained with colleagues and multi-disciplinary team.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualification:</p><ul><li><p>MBA Marketing / Healthcare Administration</p></li></ul><p>Experience:</p><ul><li><p>At least 05 years’ experience in related field</p></li></ul>

<p><strong>Data Centre Architect</strong></p><p><br></p><p><strong>Experience:</strong> 7+ years of relevant experience, including 3+ years in a Data Centre Architecture, Design, or similar technical leadership role.</p><p><strong>Location</strong>: UAE</p><p><br></p><p><strong>Position Summary</strong></p><p>We are looking for an experienced Data Centre Architect to lead the architecture and design of enterprise data centre facilities and critical infrastructure. This role covers data centre space planning, power, cooling, structured cabling, physical security, resilience, capacity planning, MEP integration, monitoring, and testing and commissioning. The role will ensure data centre environments are scalable, resilient, efficient, and aligned with recognised industry standards.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead end-to-end architecture and design of data centre facilities and critical infrastructure.</li><li>Develop and maintain High-Level Design (HLD) and Low-Level Design (LLD) documentation.</li><li>Translate IT capacity, availability, operational, and business requirements into detailed data centre designs.</li><li>Develop integrated solutions covering Civil, MEP, Electrical, Cooling, ELV, ICT, Security, Fire &amp; Life Safety, BMS, EPMS, and DCIM.</li><li>Perform capacity planning covering IT load, rack density, electrical capacity, cooling, space, redundancy, and future growth.</li><li>Develop data centre layouts, equipment placement plans, rack layouts, electrical Single-Line Diagrams (SLDs), and schematic drawings.</li><li>Perform electrical load calculations and equipment sizing for UPS, generators, transformers, switchgear, PDUs, RPPs, and related infrastructure.</li><li>Design and validate cooling solutions based on IT heat load, rack density, redundancy, and environmental requirements.</li><li>Define power and cooling redundancy architectures including N, N+1, and 2N configurations based on availability requirements.</li><li>Perform infrastructure assessments, audits, benchmarking, and capacity reviews.</li><li>Identify infrastructure capacity, availability, resilience, maintainability, and lifecycle risks.</li><li>Lead technical integration across Civil, MEP, ELV, ICT, and monitoring systems.</li><li>Coordinate dependencies between facility and IT infrastructure environments.</li><li>Review IFC drawings, shop drawings, equipment layouts, schematics, technical submittals, and design calculations.</li><li>Use engineering and modelling tools such as AutoCAD, Visio, ETAP, CFD, DIALux, and relevant 3D modelling solutions.</li><li>Perform or coordinate CFD analysis to validate cooling performance and airflow management.</li><li>Prepare technical specifications and Bill of Quantities (BOQ) for data centre infrastructure.</li><li>Review OEM and vendor technical solutions, products, datasheets, and material submissions.</li><li>Participate in Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and Integrated Systems Acceptance Testing (ISAT).</li><li>Provide technical governance during implementation to ensure alignment with approved architecture, designs, specifications, and standards.</li><li>Develop testing and commissioning strategies for critical data centre infrastructure.</li><li>Coordinate and validate system and integrated testing activities, including failover and resilience scenarios.</li><li>Support project handover, operational readiness, and transition activities.</li><li>Develop and review operational documentation, including SOPs, MOPs, EOPs, runbooks, and configuration documentation.</li><li>Support capacity management and optimisation across power, cooling, space, and critical facility infrastructure.</li></ul><p><br></p><p><strong>Technical Requirements</strong></p><ul><li>Strong experience in data centre facility architecture and design.</li><li>Strong knowledge of floor planning, racks and cabinets, equipment layouts, raised floors, and space and weight planning.</li><li>Strong understanding of critical power infrastructure including UPS, generators, ATS, switchgear, PDU, and RPP.</li><li>Experience designing power redundancy architectures including N, N+1, and 2N.</li><li>Strong knowledge of data centre cooling, airflow, hot/cold aisle design, heat-load planning, and environmental monitoring.</li><li>Experience with Civil, MEP, Electrical, ELV, ICT, BMS, EPMS, and DCIM environments.</li><li>Knowledge of structured cabling standards including ANSI/TIA-942, TIA-606, and TIA-568.</li><li>Experience with physical security, access control, and facility resilience.</li><li>Experience with AutoCAD, Visio, ETAP, CFD, DIALux, or similar engineering and design tools.</li><li>Experience with data centre capacity planning and optimisation.</li><li>Experience preparing and validating BOQs, technical specifications, drawings, and equipment sizing.</li><li>Experience with FAT, SAT, integrated testing, and commissioning activities.</li><li>Experience producing HLD, LLD, architecture diagrams, and technical documentation.</li><li>Strong understanding of data centre availability, reliability, resilience, maintainability, and lifecycle management.</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree in electrical engineering, Mechanical Engineering, Computer Engineering, Information Technology, or a related field.</li><li>7+ years of relevant experience, including at least 3+ years in Data Centre Architecture, Design, or a similar role.</li><li>Relevant data centre certification such as CDCP, Uptime Institute certification, or equivalent is preferred.</li><li>ITIL 4 Foundation is preferred.</li><li>TOGAF, advanced data centre design, or facilities-related certifications are an advantage.</li><li>Strong technical leadership and project coordination skills.</li><li>Strong communication and stakeholder-management skills.</li><li>Strong problem-solving skills and ability to work across multidisciplinary technical teams.</li></ul><p><br></p><p><strong>Key Skills</strong></p><p>Data Centre Architecture | Data Centre Design | MEP | Electrical Infrastructure | UPS | Generators | Cooling | HVAC | CFD | BMS | EPMS | DCIM | Structured Cabling | ANSI/TIA-942 | N+1 / 2N | Capacity Planning | AutoCAD | ETAP | FAT / SAT / ISAT | HLD / LLD</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Title : DC Engineer; Job Summary: We are seeking an experienced Data Center Engineer to provide L2 support and optimize comprehensive data center operations; skill such as Windows, Linux, VMware, Storage, LAN/WAN, Network Firewalls, Load Balancers, AWS, Azure, or Google Cloud; This role involves supporting, maintaining, and optimizing data center infrastructure to ensure high levels of availability, security, and efficiency; Key Responsibilities: L2 Technical Support: Provide intermediate (L2) support for technical issues related to data center infrastructure, ensuring timely resolution and minimal disruption; Infrastructure Maintenance: Assist in the maintenance of data center infrastructure components including servers, storage, network equipment, and virtualization technologies; Monitoring and Troubleshooting: Perform proactive monitoring, routine checks, and troubleshooting of hardware, software, and environmental components to ensure data center stability; Patching : Perform Patching for any of the Area :Server, Storage, Network devices, Firmware updates Optimization: Support the optimization of data center operations to improve efficiency and reduce costs; Collaboration: Work closely with cross-functional teams to assist in data center projects and initiatives, ensuring smooth execution and implementation; Documentation: Develop and maintain documentation related to data center processes, procedures, configurations, and incident<br></p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Client Our client is a well-established wellness and wellbeing centre in Dubai offering a holistic range of experiences focused on mental, emotional and physical wellbeing.<br> The centre brings together experienced practitioners and a diverse range of wellness modalities, therapies, workshops and group experiences.<br> Its offering extends beyond individual wellness to include corporate wellness programmes and customised experiences for organisations.<br> The environment is designed to provide clients with a welcoming, professional and supportive space for personal growth, wellbeing and transformation.<br> About the Role We are looking for an experienced Wellness Centre Manager to oversee the day-to-day operations of a premium wellness centre in Dubai.<br> The ideal candidate will have strong experience managing a wellness centre, spa, health club, hospitality, lifestyle or similar customer-focused environment.<br> You will be responsible for ensuring smooth centre operations, maintaining high service standards, managing teams and practitioners, enhancing the client experience and supporting the commercial performance of the centre.<br> Key Responsibilities Manage the day-to-day operations of the wellness centre and ensure smooth and efficient functioning.<br> Lead, supervise and coordinate centre staff, therapists, practitioners and support teams.<br> Ensure consistently high standards of customer service and client experience.<br> Manage client appointments, schedules, bookings and centre activities.<br> Coordinate with practitioners and ensure effective utilisation of available services and resources.<br> Handle client enquiries, feedback and complaints professionally and ensure timely resolution.<br> Monitor centre performance, revenue, bookings, customer retention and other relevant KPIs.<br> Support business development, sales, promotions, events and corporate wellness activities.<br> Ensure the centre is maintained to high standards of cleanliness, presentation, safety and professionalism.<br> Develop and maintain strong relationships with clients, practitioners, suppliers and business partners.<br> Ensure operational policies and procedures are consistently followed.<br> Identify opportunities to improve services, client satisfaction and operational efficiency.<br> Prepare regular operational and performance reports for management.<br> Ensure compliance with company policies and applicable UAE regulations.<br> What We Offer AED 15,000 – 20,000 monthly base salary Other benefits in accordance with UAE Labour Law and company internal policy.<br> Opportunity to lead operations within a growing and professionally positioned wellness environment.<br> Requirements Proven experience in managing a wellness centre, spa, health club, hospitality, lifestyle, healthcare or similar customer-facing business .<br> Strong operational and people-management experience.<br> Excellent customer service and relationship-management skills.<br> Strong commercial awareness with experience managing revenue, KPIs and business performance.<br> Experience managing multidisciplinary teams and/or independent practitioners.<br> Excellent communication, organisation and problem-solving skills.<br> Professional, confident and customer-focused personality.<br> Ability to work in a fast-paced, premium service environment.<br> Arabic speaker is mandatory.<br> Previous experience in the UAE is strongly preferred.<br></span> </div>

<p><strong>About the Client: </strong></p><p>Our Client is a real estate developer building AI-native, agentic homes and workplaces from the ground up, not retrofitted with gadgets. Their spaces use an intelligent agent that perceives the environment, learns its occupants, and adjusts light, air, water, sleep and surroundings toward wellness and longevity. Our Client runs a lab and experience centre, works with best-in-class technology partners, and has a pipeline of thousands of units to deploy into. Our Client is a fast-moving, founder-led organisation where technology, design and construction teams work closely together.</p><p><br></p><p><strong>JOB DESCRIPTION</strong></p><p><br></p><p><strong>Role Overview</strong></p><p>We are seeking a hands-on, systems-minded Head of Technology to own everything that makes our client’s spaces actually work. The client is building AI-native, agentic homes and workplaces: buildings where an intelligent agent perceives the space, learns its occupants, and continuously adjusts light, air, water, sleep and environment toward wellness and longevity.</p><p>Reporting to the Chief AI Officer (CAIO), you will be the CPU of the technology organisation. You will own the engineering teams, the platform architecture, the hardware integration layer and the reliability of every system deployed, from the experimental lab to fully occupied residential towers. The CAIO sets the vision; the Head of Product, UX &amp; Design defines what is built; you ensure it is built well, runs reliably, and scales.</p><p>This is not a slideware role. You will be expected to read code, review architecture, and stand in a half-wired lab at 10pm and know why the lights aren’t responding.</p><p><br></p><p><strong>Reporting &amp; Team: </strong>Reports to: Chief AI Officer (CAIO)</p><p><br></p><p>Key partners: Head of Product, UX &amp; Design (product owners and roadmap); Technical Program Manager (delivery cadence); Development &amp; Construction teams (building integration)</p><p>Leads:</p><ul><li>Agentic Intelligence Engineering: Senior AI Systems Engineer, Backend AI Engineers, AI Systems Engineers, AI Data Analyst</li><li>App &amp; Platform Engineering: Mobile Engineers, Frontend Engineers, Backend &amp; Dashboards Engineers</li><li>Hardware &amp; IoT: Smart Home &amp; Automation Engineers, Smart Home Hardware &amp; Operations, IoT &amp; Wearables Engineer, Experience Centre Manager</li><li>Delivery Reliability: Quality Engineer, Deployment Engineer / Network Admin, IT Manager</li><li>Research &amp; Development: Wellness &amp; Longevity Specialist, Robotics Engineers, R&amp;D AI Systems Engineer</li></ul><p><br></p><p><strong>Key Responsibilities</strong></p><p><em>1. Platform Architecture &amp; Technical Direction</em></p><ul><li>Own the end-to-end architecture of the platform: device integration (Home Assistant over KNX, Zigbee, Matter/Thread and vendor ecosystems), the MQTT event bus, the data lake, the Perception backend server, and the agentic layer.</li><li>Make the architecture reusable by design: the same core must power the Work product (offices, meeting rooms, desk pods) and the Home product (apartment-by-apartment deployments), and later hospitality.</li><li>Define the local-first vs. cloud model: fast, deterministic local control for everyday actions, with frontier models (Claude, OpenAI, etc.) reserved for heavier reasoning, while respecting PII and UAE data regulations.</li><li>Lead build-vs-buy decisions. We integrate best-in-class partners (sleep tech, wearables, lighting) rather than reinventing them, and build only where it creates a durable advantage.</li></ul><p><br></p><p><strong><em>2. Engineering Leadership &amp; Delivery</em></strong></p><ul><li>Build, hire and lead the engineering teams across AI, app/platform, hardware and reliability, with a bias for senior, high-ownership engineers who want to work at the frontier.</li><li>Partner with the product owners (who report to the Head of Product, UX &amp; Design) so that every product line has a clear owner for what and a clear engineering lead for how.</li><li>Set engineering standards: code review, CI/CD, environments, documentation, and a predictable sprint cadence alongside the Technical Program Manager.</li><li>Translate the CAIO’s vision and product roadmaps into realistic technical plans, timelines and staffing.</li></ul><p><br></p><p><strong><em>3. Living Systems, Hardware &amp; the Lab</em></strong></p><ul><li>Own the physical technology layer: lighting, sensors, switches, smart mirrors, speakers, cameras, wearables integration, and future robotics.</li><li>Stand up and run the lab and Experience Centre spaces. Get real switches, lights, pressure sensors and beds wired so that software teams can build against real hardware.</li><li>Drive hardware RFPs and vendor selection (e.g. Signify and other lighting/controls partners) together with procurement, and secure the technical side of exclusive partnerships.</li><li>Build digital twin simulators so that software can be developed and tested before physical spaces (e.g. a gym, spa or full apartment) exist.</li></ul><p><br></p><p><strong><em>4. Reliability, Security &amp; Privacy</em></strong></p><ul><li>Own uptime and quality for every deployed space. A building of hundreds of units needs automated monitoring, telemetry, alerting and self-healing, not people on call at 2am.</li><li>Establish QA practices for hardware/software integration: functional, regression, stress and chaos testing.</li><li>Lead the privacy-first technical design for biometric and occupant data, including the early privacy impact assessment, consent and per-person data separation within a household.</li><li>Guarantee graceful degradation: every space must keep working manually (physical switches, safe defaults, emergency override) during Wi-Fi, cloud or AI outages.</li><li>Define and maintain the AI safety guardrails and kill-switch design.</li></ul><p><br></p><p><strong><em>5. Research &amp; Development</em></strong></p><ul><li>Oversee R&amp;D into wellness and longevity technology, robotics and new sensing modalities, turning promising experiments into production-ready capabilities.</li><li>Maintain a technology radar so the client stays ahead of what Apple Home, Alexa, Samsung and other developers are shipping.</li></ul><p><br></p><p><strong>REQUIREMENTS</strong></p><p><strong>Technical &amp; Leadership Requirements</strong></p><ul><li><strong>Architecture:</strong> Distributed/event-driven systems, edge + cloud hybrid design, data platforms, API and integration design</li><li><strong>AI &amp; Agents:</strong> Practical experience shipping LLM-based or agentic systems; RAG, tool use, local model deployment, evaluation and guardrails</li><li><strong>IoT &amp; Smart Buildings:</strong> Home Assistant, MQTT, KNX, Zigbee, Matter/Thread, BMS integration, network design for dense multi-unit buildings</li><li><strong>App &amp; Platform:</strong> Mobile (Flutter or native), PWA/web, backend services, dashboards; containerisation (Docker/Kubernetes)</li><li><strong>Reliability:</strong> Observability, telemetry, incident management, QA automation, SRE practices</li><li><strong>Security &amp; Privacy:</strong> Privacy by design, biometric/health data handling, regional data regulation (UAE PDPL or GDPR equivalent)</li><li><strong>Leadership:</strong> Built and led multi-disciplinary engineering teams (software + hardware) of 15+; strong hiring track record; comfortable in a fast-moving, founder-led environment</li></ul><p><br></p><p><strong>Preferred Qualifications</strong></p><ul><li><strong>Hardware + Software Track Record:</strong> You have shipped products where software meets the physical world: smart home, IoT, consumer electronics, robotics, wearables or building technology.</li><li><strong>Health/Wellness Tech Exposure:</strong> Experience at, or integrating with, companies such as Whoop, Oura, Ultrahuman, Eight Sleep or similar is a strong plus.</li><li><strong>Scale Experience:</strong> You have taken a system from prototype to many deployed sites or thousands of devices, and lived through what breaks.</li><li><strong>Hands-On Credibility:</strong> You still prototype, review pull requests and can debug a misbehaving device.</li><li><strong>Pragmatic Judgement:</strong> You know when to integrate a partner, when to build, and when “good enough this week” beats “perfect next quarter”.</li></ul><p><br></p><p><strong>Why This Role?</strong></p><p>Real estate has barely changed in decades, while the device on your wrist has become smarter than your home. Our client is closing that gap, building homes and workplaces that are AI-native from the ground up rather than retrofitted with gadgets. As Head of Technology you will build the engine behind that vision, with real buildings, real residents and a pipeline of thousands of units to deploy into. Few roles anywhere let you shape agentic AI, IoT and wellness technology at the scale of entire buildings.</p><p><br></p><p>Additional Suggestions for the Candidate</p><ul><li><strong>Show Us Something Physical:</strong> We love candidates who can walk us through a system they built that controls real-world hardware, including what went wrong.</li><li><strong>Reliability Is a Feature:</strong> Come ready to talk about how you would keep hundreds of apartments running when a light bulb, a router or a cloud model fails.</li><li><strong>Builder’s Mindset:</strong> We are looking for someone who says “I’ll get it working” rather than “that’s not my department.”</li></ul><p><br></p><p><strong>Benefits</strong></p><ul><li><strong>Offered Salary:</strong> Competitive, in line with market standards for the role and seniority, along with additional benefits as per the company’s band structure.</li></ul><p><br></p>

<p><strong>Senior Data Centre Design Manager</strong></p><p><strong>Location:</strong> Abu Dhabi</p><p><br></p><p>A leading engineering consultancy specialising in mission-critical infrastructure is seeking an experienced Senior Data Centre Design Manager to lead the design and delivery of large-scale hyperscale and colocation data centre projects across the Middle East.</p><p>This is a senior leadership opportunity for a technically strong engineering professional with deep expertise in data centre design and multidisciplinary project management.</p><p><br></p><p><strong>About the Role</strong></p><p><br></p><p>You will take overall ownership of the data centre design process, leading multidisciplinary engineering teams through all project phases from concept and technical design through construction support and handover. You will work closely with clients, consultants, contractors, and stakeholders to deliver highly resilient, scalable, and efficient mission-critical facilities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Lead the end-to-end design and coordination of hyperscale and colocation data centre projects.</li><li>Manage multidisciplinary teams across Mechanical, Electrical, CSA, and ELV disciplines.</li><li>Ensure design compliance with international standards, client requirements, and local authority regulations.</li><li>Drive design quality, innovation, risk management, and project delivery performance.</li><li>Manage technical reviews, stakeholder coordination, tender processes, and contractor engagement.</li><li>Act as a key client-facing representative throughout project delivery.</li><li>Support technical bid submissions and business development initiatives.</li></ul><p><br></p><p><strong>Mandatory Requirements</strong></p><p><br></p><ul><li>Minimum 10 years' experience in Data Centre Design</li><li>Minimum 5 years in a Design Leadership or Design Management role</li><li>Data Centre Design experience is essential and non-negotiable</li><li>Experience leading at least 5 full MEP Data Centre Design projects</li><li>Subject Matter Expert in either:</li></ul><p>- Electrical Engineering (LV Power Systems), or</p><p>- Mechanical Engineering (HVAC/Cooling Systems)</p><ul><li>Experience delivering hyperscale, colocation, Tier III or Tier IV data centre facilities.</li><li>Bachelor's Degree in Mechanical or Electrical Engineering.</li></ul><p><br></p><p><strong>Preferred Experience</strong></p><p><br></p><ul><li>Chartered Engineer (CEng), PE or equivalent.</li><li>PMP, Prince2 or similar project management certification.</li><li>Strong knowledge of Uptime Institute Standards, ASHRAE TC 9.9, NFPA, IEEE, IEC, LEED</li><li>Proficiency with Revit, AutoCAD, BIM platforms and design management tools.</li></ul><p><br></p><p><strong>What We're Looking For</strong></p><p><br></p><ul><li>Proven leadership of complex Data Center projects.</li><li>Exceptional stakeholder management and client-facing capabilities.</li><li>Strong technical decision-making and multidisciplinary design coordination experience.</li><li>Ability to deliver large-scale projects within demanding schedules while maintaining design excellence</li></ul><p><br></p>

Landmark Group Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 50 plus value led, own-built brands across retail, hospitality, food, and leisure. Over the years, our UAE-based group has evolved into a comprehensive retail and hospitality entity, with over 2400 retail stores, leisure, and hospitality outlets, spanning the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group headquartered in Dubai, UAE is one of GCC's largest omnichannel retailers and India's top home and fashion retailer. We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home Centre, Emax, Fitness First, to Fun City, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.<br>CSi (Customer Strategy Intelligence) CSi is a newly established strategic business unit within Landmark Group, bringing together the organization's most critical growth-driving capabilities into one integrated engine. Designed to shape the next phase of retail innovation, CSi unifies Data & Analytics, Loyalty (Shukran), Partnerships & Co-brands, Performance & Digital Marketing, and Customer Product & Martech under one vision. At its core, CSi stands for Customer, Strategy & Intelligence—placing customer experience at the center, enabling smarter business decisions through data, and leveraging AI and Business Intelligence to power every interaction and outcome. Joining CSi means becoming part of a high-impact team where Product, Data, AI, and Customer Experience converge to build solutions that serve millions of customers across multiple brands. This is an opportunity to work on meaningful business challenges, take ownership of strategic initiatives, and help redefine how modern retail operates in the region. We are looking for individuals who think customer-first, enjoy solving complex problems through data and technology, and are passionate about AI, Martech, Product, or Analytics. If you're looking to contribute to a fast-paced, highly visible environment where your work drives real business impact, CSi offers the opportunity to build the future of customer intelligence on a scale.<br>ROLE OVERVIEWThe Motion Graphics & Digital Content Designer will create high-quality, on-brand motion, video, and digital-first content across Shukran loyalty touchpoints, including social media, CRM, website, app, digital screens, in-store, and partnership communications. This position translates campaign ideas and creative briefs into engaging animated and video content, from concept and storyboarding through editing, post-production, and final delivery. It plays a key part in strengthening Shukran's social and digital presence, bringing campaign narratives to life, and ensuring content is platform-relevant, visually consistent, and designed to drive customer engagement across the loyalty ecosystem. The role reports to the Content & Creative Manager and works closely with the Graphic Designers within the team.<br>KEY RESPONSIBILITIESMotion Graphics & Animation Create 2D motion graphics, animations, animated typography, transitions, and visual effects for Shukran content across social media, CRM, website, app, and digital screens Translate creative concepts, storyboards, and static key visuals into polished motion assets that align with campaign objectives and Shukran brand guidelines Develop reusable motion templates and design systems that improve production efficiency while maintaining creative consistency and brand identity Apply strong principles of timing, pacing, composition, typography, and visual hierarchy to keep content clear, engaging and relevant Adapt approved motion assets for different markets and channels, including English and Arabic versions and platform-specific sizes<br>Social, Digital & Campaign Content Conceptualize and produce platform-native social content, including Reels, Stories, short-form videos, GIFs, and animated posts communicating Shukran offers, benefits, announcements, participations etc…Optimize content for mobile viewing, including strong opening frames, pacing, subtitles, safe zones, and platform-specific technical requirements, while staying selectively current with social content trends appropriate to the Shukran brand Edit supplied footage, brand assets, typography, music, and sound into short-form digital and social content, exporting and quality-checking final assets against each channel's requirements Deliver motion and video assets for loyalty campaigns, seasonal initiatives, brand collaborations, member communications, and in-store activations Contribute creative ideas and motion-led formats to campaign plans, social calendars, and seasonal marketing priorities Collaboration & Creative Operations Partner with the Content & Creative Manager to translate campaign strategy, messaging, and creative direction into effective motion and digital content Work with the Graphic Designers to maintain a coherent visual system across motion, video, and social assets Liaise with cross-functional stakeholders, including Partnerships, Loyalty Strategy & Growth, Digital Marketing, CRM, and Business Operations, as well as external agencies and production partners Manage multiple creative deliverables and timelines, flagging risks early and ensuring assets are completed accurately and on schedule Maintain organized working files, source assets, and templates using agreed folder structures, naming conventions, and version-control practices<br>QUALIFICATIONS & EXPERIENCEBachelor's degree in Multimedia, Motion Design, Animation, Film, Visual Communication, or a related field A strong portfolio and showreel demonstrating motion graphics, animation, video editing, and social-first digital content across multiple formats is required Professional working proficiency in English and the ability to create and format assets in both English and Arabic; Arabic language proficiency is an advantage5+ years of experience in motion design, animation, video editing, or digital content production, ideally in a fast-paced, campaign-driven environment Proven experience creating social-first motion and video content across multiple platforms, formats, and aspect ratios Experience in retail, e-commerce, loyalty programs, FMCG, or consumer-facing marketing, and working with agencies or production partners, is a strong plus<br>TECHNICAL SKILLSAdvanced proficiency in Adobe After Effects, Adobe Premiere Pro and Media Encoder with strong working knowledge of Illustrator, Photoshop, and Figma Strong capability in 2D animation, motion typography, compositing, masking, colour correction, sound editing, and post-production workflows Strong understanding of platform specifications, codecs, compression, frame rates, safe zones, and aspect ratios, including 16:9, 9:16, 1:1, and 4:5Working knowledge or exploring AI-assisted creative tools for video generation, animation, and image-to-video (such as Runway, Adobe Firefly, or Midjourney), with the ability to integrate AI-generated content into professional motion-design workflows that meet Shukran's brand, quality, and channel requirements<br>CORE COMPETENCIESStrong visual storytelling ability with a sharp eye for movement, timing, composition, and brand consistency Ownership mindset, with the ability to take work from brief to final delivery with minimal oversight Strong organizational skills and the ability to manage multiple projects, formats, feedback rounds, and deadlines simultaneously Collaborative and culturally aware, with sound judgment applying trends to a multi-market loyalty brand Proactive, detail-oriented, and solution-focused, with the flexibility to respond to changing priorities and feedback<br>SUCCESS MEASURESMotion, video, and digital content that is consistently on-brand, visually strong, and fit for each channel Social-first content that communicates campaign messages clearly and contributes to stronger audience engagement Accurate, on-time delivery of campaign assets across multiple formats, markets, and touchpoints Strong day-to-day collaboration with the Content & Creative Manager, Graphic Designers, and wider marketing team