Call Center Jobs in UAE

<p>*We are hiring on behalf of our client, a Child Skills Development Training Institute in Dubai. The institute provides educational and skills development programs for children in a supportive and professional learning environment.* Purpose: - To lead the day-to-day operation, regulatory readiness, parent experience, staff performance, safeguarding culture and commercial delivery of Brain Bloom Dubai. Key duties: - Lead the centre’s daily operations, timetable, staffing, learner safety and parent experience. - Maintain KHDA-ready documentation including course files, staff records, attendance, learner records and policies. - Manage admissions pipeline, parent tours, complaints, renewals and service quality. - Line manage staff, set performance standards and ensure safeguarding practice is embedded. - Track revenue, occupancy, program profitability and learner retention. KPIs: Enrolment conversion, parent satisfaction, compliance readiness, attendance, retention, staff performance and monthly revenue.</p><p>Required experience/qualifications: Minimum 3-5 years of experience as a Centre Manager, Academic Director, or in a similar educational leadership role. Bachelor's degree in Education, Business Administration, Educational Management, or a related field (Master's degree preferred). Strong experience in education and training centre management. Sound knowledge of the Dubai/UAE education sector, KHDA regulations, and compliance requirements. Experience in curriculum planning, academic quality assurance, and staff development. Proven ability to lead, motivate, and manage teaching and administrative teams. Strong understanding of safeguarding policies and experience working in child-facing environments. Experience in student admissions, enrolment, and customer service. Ability to manage centre operations, budgets, and performance targets. Excellent leadership, communication, and interpersonal skills.</p>

ROLE SUMMARYThe Associate Manager - DC Inventory leads the inventory control function within the Distribution Centre, ensuring inventory accuracy across all operations while minimizing stock losses. The role oversees daily inventory activities including goods receiving, stock management, replenishment, order allocation and preparation, shipment invoicing, and supplier compliance to Distribution Centre standards.<br>ROLE PROFILELead inventory control operations across the Distribution Centre, ensuring high inventory accuracy and minimizing stock losses throughout the logistics process. Oversee daily inventory activities including goods receiving, stock management, replenishment, order allocation, order preparation, and shipment invoicing. Manage and optimize inventory tracking systems, cycle counts, physical stock audits, and inventory adjustments to maintain accurate records. Analyze inventory performance, stock aging, shortages, losses, and supplier compliance, while implementing corrective actions and continuous improvement initiatives. Ensure effective warehouse management system (WMS) configuration and adherence to inventory management principles such as FIFO, FEFO, and LIFO. Drive operational efficiency by improving logistics processes, reducing costs, resolving system-related issues, and enhancing productivity within the Distribution Centre. Develop, coach, and manage the inventory team through performance management, training, succession planning, and workforce development initiatives. Ensure compliance with company policies, financial procedures, security standards, budgets, and cross-functional coordination to support overall business objectives.<br>REQUIREMENTSEnsure high service levels across inventory operations by maintaining accurate order allocation, inbound receiving, stock management, and outbound dispatch processes. Drive inventory accuracy and control measures to minimize stock discrepancies, shrinkage, and inventory losses. Identify and implement operational efficiency initiatives to reduce logistics and inventory management costs. Maintain accurate inventory master data, parameters, and system configurations within the Warehouse Management System (WMS). Ensure proper storage, security, safety, and hygiene standards for all goods received, stored, and distributed through the Distribution Centre. Strong analytical and inventory management skills, with expertise in WMS, inventory control, forecasting, advanced Excel, and 6+ years of relevant managerial experience.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Opportunities for UAE National High School Graduates | Al Futtaim Automotive | UAE</b></p><p><br></p><p>This presents an exciting chance for individuals possessing strong communication abilities and a personable demeanor, keen on advancing their careers within Al Futtaim.</p><p><br></p><p>We are currently seeking candidates for the following positions:</p><p>Workshop Controllers</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Minimum Requirements:</b></p><ul><li>UAE National with family book</li><li>Basic qualification or High school diploma</li><li>Previous customer service experience is advantageous but not compulsory</li><li>Proficiency in both English and Arabic is essential</li><li>Possess an engaging personality, confidence in interpersonal interactions, and a drive to kickstart a career in sales</li><li>Strong MS Office skills, particularly in Excel</li><li>Customer-centric approach with adept decision-making and problem-solving skill</li></ul><p><br></p></div>

<ul><li><p>Support the Head of Pricing in preparing quarterly and annual budgets.</p></li><li><p>Design and implement fixed-price service offerings for key repair jobs, ensuring competitiveness and profitability.</p></li><li><p>Develop and optimize retail pricing structures across brands to improve SPVIO and overall gross margins.</p></li><li><p>Identify pricing improvement opportunities through data analysis, visualizations, and business cases.</p></li><li><p>Manage and continuously enhance the menu pricing solution, including validation and adoption of new jobs.</p></li><li><p>Drive new brand inclusion within menu pricing and support digitalization initiatives to unlock margin growth opportunities.</p></li><li><p>Develop value-based pricing strategies for Segment 2 and other target customer segments.</p></li><li><p>Support the development and governance of goodwill policies, including customer and business contribution ratios.</p></li><li><p>Utilize statistical analysis and data visualization techniques to improve business performance and decision-making.</p></li><li><p>Create, implement, and review labour pricing structures to maximize efficiency and profitability.</p></li><li><p>Collaborate with Tier 1 and Tier 2 stakeholders to minimize cannibalization while protecting gross margins.</p></li><li><p>Monitor revenue and margin performance, providing insights on variances against budgets and forecasts.</p></li><li><p>Track and report recommended work conversion rates and pricing effectiveness.</p></li><li><p>Ensure B2C pricing SOPs are current, compliant, and aligned with operational requirements.</p></li><li><p>Develop dashboards and reporting tools to provide actionable insights on retail pricing performance.</p></li><li><p>Lead and manage the B2C Aftersales Pricing team, ensuring delivery against agreed KPIs.</p></li><li><p>Oversee discount structures across all brands, including staff discount programs and retail price revisions.</p></li><li><p>Manage pricing governance, cost adjustments, process improvements, and timely pricing of new products across all channels.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong><br></p><ul><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Excellent communication skills, especially in translating technical knowledge for non-technical audiences.</p></li><li><p>Proven commercial mindset, understanding customer impact.</p></li><li><p>Advanced proficiency in MS Excel and PowerPoint.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>Bachelor's Degree in Business Administration, Economics, Mathematics, or Finance; MBA preferred.</p></li><li><p>Minimum 5 years of work experience in a multinational environment within the automotive sector, ideally with a distributor and OEM.</p></li><li><p>2+ years of hands-on experience using analytical tools (e.g., R, Python) for solving real-world problems, preferably with knowledge in pricing analytics.</p></li><li><p>Experience with Tableau or other data visualization tools such as Power BI, SAS, or SAP Business Objects.</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Strategy&nbsp;</strong></span></p><br><ul><li><span>Supports the design and continuous improvement of performance appraisal policies and reporting frameworks through strategic data driven insights.</span></li><li><span>Defines data measurement frameworks, establishes clear accountability for analytical ownership, and aligns metrics with RTA’s strategic and operational KPIs.&nbsp;</span></li><li><span>Recommends analytical models and automation enhancements to strengthen evidence-based decision-making and workforce insight generation.&nbsp;</span></li><li><span>Contributes to strategic discussions on digital analytics transformation within the HR ecosystem.&nbsp;</span></li></ul><p><span><strong>Operations</strong></span></p><br><ul><li><span>Develops and maintains evaluation of dashboards and analytical models using Business Intelligence and analytics tools such as Power BI and advanced Excel models, ensuring accurate measurement, visualization, and reporting.&nbsp;</span></li><li><span>Leads data extraction, cleansing, and transformation activities to ensure readiness for analysis and decision-making.&nbsp;</span></li><li><span>Applies predictive and diagnostic analytics techniques to performance data to forecast trends, skill requirements, and organizational gaps/risks.</span></li><li><span>Reviews data quality and verifies the accuracy and integrity of performance indicators, identifying inconsistencies, and recommending corrective measures in line with Governance &amp; Compliance standards.</span></li><li><span>Consolidates and documents performance data in alignment with DGHR reporting protocols and internal data governance guidelines.</span></li><li><span>Manage the operational implementation of the Individual Performance Management Cycle in accordance with DGHR laws and approved procedural guidelines.</span></li><li><span>Calculate, monitor, and enforce approved quota distribution for performance ratings ensuring fairness and compliance.&nbsp;</span></li><li><span>Provide procedural and system-related support to managers and employees regarding performance evaluation and TMS usage.&nbsp;</span></li><li><span>Coordinate with HR Business Partners and departments to address performance-related inquiries and escalations.&nbsp;</span></li><li><span>Prepare official analytical and executive reports on performance results for senior management.&nbsp;</span></li></ul><p><span><strong>Product / Process Improvement&nbsp;</strong></span></p><br><ul><li><span>Defines and oversees digital transformation analytics within the performance management ecosystem, including automation of workflows, real-time data visualizations, and integration with HR systems.&nbsp;</span></li><li><span>Collaborates with IT and HR systems teams to enhance platform usability, analytical dashboards, and data interfaces that strengthen system reliability and analysis quality.&nbsp;</span></li><li><span>Expands the analytical capability of HR systems through the integration of advanced machine learning techniques or predictive models to support proactive workforce planning and performance management systems, ensuring that data insights support organization-wide talent and capability decisions.</span></li><li><span>Reviews governance processes and system controls to ensure data confidentiality, ethical analytics usage, and system compliance requirements.&nbsp;</span></li><li><span>Identifies opportunities for continuous improvement across data management processes, ensuring high analytical maturity across the performance function.</span></li></ul> <ul><li>Bachelor’s degree/Master’s degree in HR</li><li>3+ years in case of Master's degree (5+years in case of Bachelor's degree)</li><li>Expertise in assessment and talent pool development</li><li>Strong core data analysis and reporting capabilities</li><li>Experience in employee performance management and evaluation</li><li>Ability to conduct ROI assessments for HR and talent initiatives</li><li>Knowledge of strategic workforce intelligence and workforce planning</li><li>Skilled in presentation design and executive-level reporting</li><li>Proficiency in job analysis and evaluation methodologies</li><li>Experience in learning ecosystem design and implementation</li><li>Competence in people analytics and data automation</li><li>Understanding of skills-based organization design and workforce enablement</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>Manages the daily operation of a store, including accounting/budgeting, hiring, discipline and scheduling of employees, inventory stocking, promotion of sales and maintaining the appearance of the store | Typically implements merchandising, financial management, sales staff supervision and overall management at the store level under direction of region store management | Provides direction to store co-management and department management | Ensures execution of all organization policies at the store level to achieve projected store sales and profit objectives | Advises and directs department management in solving operating problems and improving department performance and conditions.</p><br><br><p>● Lead and manage a team of 15-20 grocery store supervisors across a geographical area.</p><br><br><ul><li><p>Supervise performance of in-store grocery order fulfillment process - pick, pack and handover to riders.</p><br><br></li><li><p>Ensure strict adherence to food handling and packing SOPs.</p><br><br></li><li><p>Ensure best-in-class operational metrics - order preparation time, picker utilization, item replacement compliance, and item out of stock etc. while ensuring customer experience is not compromised.</p><br><br></li><li><p>Develop store specific processes/workflows where required to ensure efficient store operations.</p><br><br></li><li><p>Handle real-time coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints, if any.</p><br><br></li><li><p>Work closely with 3PLs - picker recruitment, training, and performance management.</p><br><br></li><li><p>Manage rostering of pickers and store supervisors to ensure shift coverage and efficient operations.</p><br><br></li><li><p>Manage performance, coach, and train store supervisors.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>5-7 years previous job experience in order fulfillment and management of pickers.</p><br><br></li><li><p>2-3 years' experience of order fulfillment operations in grocery stores.</p><br><br></li><li><p>Data driven decision making- Is comfortable with Excel/Google sheet and dashboards.</p><br><br></li><li><p>Basic food handling experience.</p><br><br></li><li><p>Has managed a large team of pickers before.</p><br><br></li><li><p>Well organized, able to multitask, and work in a fast-paced environment.</p><br><br></li><li><p>Open minded; continually seeks to find new and creative ways to accomplish tasks.</p><br><br></li><li><p>Excellent verbal and written communication skills.</p><br><br></li><li><p>Strong interpersonal and relationship building skills.</p><br><br></li><li><p>Excellent decision-making abilities.</p><br><br></li><li><p>Effective issue resolution skills.</p><br><br></li><li><p>Passion, enthusiasm, reliability and drive results in present capacity.</p><br><br></li></ul><br>Who we are<br><p>When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.</p><br><br><p>Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!</p><br><br><p>Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.</p><br><br> <br><br> </div>

مطلوب مديرة قسم كول تعلن معارض أبوراشد للسيارات – معرض أبوراشد 61 عن حاجتها لتعيينمديرة قسم Call Center<br>الشروط المطلوبة<br>خبرة قوية وسابقة في إدارة الكول سنتر وقيادة فريق العمل.إجادة اللغة العربية والإنجليزية بمستوى ممتاز.مهارات ممتازة في التواصل والتعامل مع العملاء.القدرة على إدارة ومتابعة فريق الكول سنتر وتحقيق مستهدفات العمل.شخصية قيادية، ملتزمة، وحسنة المظهر والسلوك المهني.إقامة سارية داخل دولة الإمارات.يفضل وجود خبرة سابقة في قطاع السيارات أو المبيعات وخدمة العملاء.<br>الراتب والمزايا: يتم تحديدهما أثناء المقابلة بناءً على الخبرة والكفاءة.<br>مكان العمل: معارض أبوراشد للسيارات – معرض أبوراشد 61<br>للتواصل اتصال أو واتساب: 0589277856

Company Description Smart Global Domestic Workers Services Center L. L. C. is a specialized provider of domestic workforce solutions in the United Arab Emirates. The company focuses on high-quality domestic labor recruitment and management, offering efficient and reliable services to households and families. With a strong commitment to excellence, Smart Global ensures that both clients and domestic workers are supported with professional guidance and care. The organization values integrity, service quality, and continuous improvement to meet the evolving needs of its clientele. Role Description This is a full-time, on-site تنفيذي خدمة عملاء role based in Dubai, United Arab Emirates. The Customer Service Executive will handle incoming inquiries, support clients in selecting and managing domestic workers, and provide clear information about services, processes, and documentation requirements. Daily tasks include responding to phone calls and walk-in clients, resolving issues, following up on client requests, and maintaining accurate records in internal systems. The role also involves coordinating with internal teams, ensuring a positive customer experience, and contributing to continuous improvement of service standards. The successful candidate will represent the company in a professional manner and uphold Smart Global’s values in all client interactions. Qualifications Strong Customer Service and Customer Support skills to handle inquiries and assist clients effectively. Ability to enhance Customer Experience and maintain high Customer Satisfaction through proactive follow-up and problem solving. Excellent Phone Etiquette and clear communication skills in Arabic and English. UAE National (Emirati) with a professional demeanor and client-focused mindset. Previous experience in customer service, recruitment services, or administrative roles is preferred. Basic computer literacy and familiarity with CRM or client management systems. Ability to work on-site in Dubai, manage multiple

About the Role We are seeking an Expert in Honeybee Diseases to lead the development of apiculture health program and reference centre. The role focuses on disease surveillance, diagnostics, research, and AI-driven predictive systems to support pollination sustainability and food security.<br>Key Responsibilities Establish and lead a regional reference center for honeybee diseases. Develop and implement surveillance and outbreak response programs. Oversee laboratory diagnostics and sample management systems. Lead research programs on honeybee diseases and ecosystem health. Integrate AI and predictive analytics into disease monitoring systems. Engage stakeholders, including authorities, researchers, and beekeepers. Build and lead multidisciplinary teams and ensure operational excellence.<br>Qualifications & Experience Minimum Requirements PhD in Veterinary Medicine, Entomology, Apiculture, or related field.8–10 years of experience in honeybee health or related research. Proven leadership experience in laboratory or program management.<br>Preferred Qualifications Experience establishing or managing reference laboratories. Expertise in surveillance systems and outbreak response. Knowledge of AI or analytics in agriculture or biosecurity.<br>Skills & Competencies Leadership & Strategy Program development and execution Strategic planning and decision-making<br>Technical Expertise Honeybee pathology and diagnostics Surveillance systems and epidemiology<br>Collaboration & Communication Stakeholder engagement across sectors Scientific reporting and communication<br>Why Join UsLead a nationally impactful food security and sustainability initiative Establish a first-of-its-kind Honeybee health reference Center Drive innovation in agricultural biosecurity and research

<p class="MsoNormal"><strong>Job Purpose</strong></p><p class="MsoNormal">Execute regulatory inspections for transport, rental, delivery-service, hazardous-material, recreational motorcycle, and number-trading establishments. Ensure full compliance with licensing conditions, safety requirements, and approved laws. Conduct field and electronic inspections, record violations, support complaint investigations, and maintain accurate system entries. Report operational issues, support ad-hoc and emergency inspections, and contribute to continuous monitoring of registered establishments across digital and field platforms</p><p class="MsoNormal"><strong>Accountabilities:</strong></p><p class="MsoNormal"><strong>Strategy</strong></p><p class="MsoNormal">• Support preparation and implementation of periodic inspection plans for transport, rental, and number-trading activities.</p><p class="MsoNormal">• Submit periodic reports on violations, compliance status, and inspection results to concerned departments.</p><p class="MsoNormal"><strong>Operations</strong></p><p class="MsoNormal">• Contribute to enhancing establishments compliance with laws and regulations.</p><p class="MsoNormal">• Inspect delivery-service establishments and verify driver adherence to professional training and safety requirements.</p><p class="MsoNormal">• Verify compliance of transport and rental facilities regarding vehicle technical condition, validity, insurance coverage, and classification.</p><p class="MsoNormal">• Inspect domestic gas distribution establishments to confirm valid permits and safety compliance.</p><p class="MsoNormal">• Monitor activities involving hazards including petroleum transport, bunkering, chemicals, and hazardous-material movement to ensure regulatory compliance.</p><p class="MsoNormal">• Ensure shared flexible mobility operators comply with contractual operational conditions.</p><p class="MsoNormal">• Conduct periodic inspections of recreational motorcycle operators and verify compliance with approved safety specifications.</p><p class="MsoNormal">• Inspect establishments trading vehicle numbers to confirm license validity and compliance with regulatory terms.</p><p class="MsoNormal">• Monitor and inspect car-rental offices to verify contract-entry accuracy and compliance with Authority regulations.</p><p class="MsoNormal">• Inspect and verify establishment participation, registration, and data accuracy on Authority approved digital platforms.</p><p class="MsoNormal">• Release violations for non-compliant establishments and document evidence according to approved procedures.</p><p class="MsoNormal">• Enter all violations and fines into information systems to ensure accuracy and completeness.</p><p class="MsoNormal">• Conduct remote inspections via the Smart Control Center on approved digital platforms.</p><p class="MsoNormal">• Conduct field investigations of complaints related to unlicensed transport activities or reported violations.</p><p class="MsoNormal">• Monitor driver behaviour in delivery services to ensure adherence to professional standards.</p><p class="MsoNormal">• Report system malfunctions, on-ground obstacles, and operational issues to supervisors for resolution.</p><p class="MsoNormal">• Communicate violations and anomalies immediately to supervisors for timely action.</p><p class="MsoNormal">• Participate in ad-hoc and emergency inspections outside the scheduled plan when required.</p><p class="MsoNormal"><strong>Product / Process Improvement</strong></p><p class="MsoNormal">• Support process improvements by providing accurate field insights and recommending corrective actions where necessary.</p><p class="MsoNormal">• Maintain complete and accurate inspection documentation, field notes, and digital records for monitoring and analysis.</p><p class="MsoNormal"><strong>Physical Working Conditions</strong></p><p class="MsoNormal">• Conduct regular field inspections across Dubai, including transport facilities, rental agencies, delivery-service entities, hazardous-material operators, motorcycle facilities, and number trading establishments</p>

Company Description Clove Beauty Center is a ladies only salon based in sharjah-matajer al quoz, we are a team working together to serve ladies to look and feel beautiful. We specialize in Organic Hair Treatments with other services like hair, massage, nails, body. Role Description the Hairdresser role at Clove Beauty Center is a full-time, on-site. The Hairdresser will perform daily tasks such as cutting, styling, and treating hair according to client requests and professional recommendations. Responsibilities include consulting with clients to understand their needs, providing hair care advice, and recommending suitable products and services. The role also involves maintaining workstation cleanliness, following health and safety standards, and contributing to a positive, inclusive salon atmosphere. The Hairdresser is expected to build strong client relationships, support repeat business, and collaborate with colleagues to ensure smooth salon operations. Qualifications Strong skills in Hair Styling and Hair Cutting, with the ability to work with diverse hair types and styles. Knowledge of Hair Care techniques, including treatments, products, and scalp health. Background in Cosmetology, with understanding of salon services and industry best practices. Excellent Customer Service skills, including active listening, communication, and client consultation. Relevant certification or diploma in Hairdressing or Cosmetology. Experience working in a salon environment, preferably in a similar role. Ability to work flexible hours, stand for extended periods, and manage multiple appointments. Commitment to hygiene, safety standards

???? Tech Nest Support Center is Hiring in Dubai, UAE – Multilingual Customer Service, Telesales & Forex Retention Specialists.???? Location: Dubai, United Arab Emirates???? Applicants must currently be based in the UAE???? Fixed Shift Schedule<br>Tech Nest Support Center is expanding its Financial Services team and is actively hiring experienced Multilingual Customer Service Representatives, Telesales Agents, and Forex Retention Specialists to join our fast-growing Dubai office.<br>???? Open Positions for:???????? English Speakers???????? Urdu Speaker???????? French Speaker???????? Bangla Speaker???????? Malay (Malaysian) Speaker???????? Bahasa Indonesia Speaker???????? Thai Speaker???????? Vietnamese Speaker???????? Japanese Speaker???????? Portuguese Speakers???????? German Speakers<br>???? Key Responsibilities:• Manage inbound and outbound customer calls professionally• Provide excellent customer service and client support• Promote financial products, Forex trading services, and trading platforms• Maintain accurate CRM records, reports, and client follow-ups• Build strong client relationships to support retention and sales growth<br>✅ Candidate Requirements:• Must currently reside in the UAE• Immediate joiners are highly preferred• Fluency in one of the listed languages plus English• Previous experience in Customer Service, Call Center, Telesales, Sales, or Client Support• Forex, Trading, Financial Services, or Retention experience is a strong advantage<br>???? What We Offer:• Competitive salary package• Attractive USD-based commission structure• Visa and benefits as per UAE Labour Law• Professional training and career growth opportunities• Dynamic multicultural work environment in Dubai<br>???? Apply Now:???? Whats App: +971589000946???? Email: mahmoud.sa@technestfz.com???? Subject Line: CS – [Your Language]<br>???? Know someone who fits this role? Tag them, share this post, or send them this opportunity.<br>#Hiring #Hiring UAE #Dubai Jobs #UAEJobs #Dubai Careers #Customer Service Jobs #Telesales Jobs #Call Center Jobs #Forex Jobs #Forex Careers #Sales Jobs #Multilingual Jobs #Financial Services Jobs #Jobs InDubai #Immediate Hiring #German Speakers #Japanese Speakers #Malay Speakers #Bahasa Indonesia Speakers #French Speakers #Tagalog Speakers #English Speakers #Thai Speakers #Vietnamese Speakers #Portuguese Speakers #Bangla Speakers

<p><br></p><p> We’re Hiring: German-Speaking Call Center Professionals</p><br><p>We are currently looking for 30–100 German-speaking professionals to join our call center team.</p><br><p>Nationality is not important — provided they have strong German language skills.</p><p>What we’re looking for:</p><ul><li><p> Good spoken and written German</p></li><li><p> Ability to communicate professionally and confidently over the phone</p></li><li><p> Strong German listening and comprehension skills</p></li><li><p> Customer-focused and professional communication</p></li><li><p> Previous call center or customer service experience is an advantage, but not mandatory</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>You will work in a professional call center environment, handling incoming calls from customers in German-speaking countries and providing clear, friendly, and professional assistance in German. Our priority is German language proficiency. If you can communicate comfortably and professionally in German over the phone, we want to hear from you! Freshers and experienced both are welcome. </p>

<br><ul><li><p>Develop and implement effective call center strategies to enhance customer satisfaction and streamline operations within a Forex/trading environment.</p></li><li><p>Analyze call center metrics and performance data to identify trends and areas for improvement, ensuring the team meets KPIs.</p></li><li><p>Recruit, train, and mentor call center staff — including onboarding new hires on Forex products, trading platforms, and regulatory requirements — to cultivate a high-performing team dedicated to service excellence.</p></li><li><p>Establish and maintain a positive work environment that motivates employees and encourages collaboration.</p></li><li><p>Ensure all client interactions comply with relevant financial regulations and internal compliance standards.</p></li><li><p>Handle escalated client queries related to trading accounts, deposits/withdrawals, and platform issues.</p></li><li><p><strong>Prior experience in the Forex/trading industry is required</strong>, with a solid understanding of trading platforms, financial instruments, and client onboarding processes.</p></li><li><p>Proven track record of managing teams and driving performance in a fast-paced, customer-focused environment.</p></li><li><p>Experience with CRM software and call center technologies to optimize workflow and enhance customer interactions.</p></li><li><p>Familiarity with regulatory and compliance standards relevant to the Forex industry is an advantage.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business Administration, Management, Finance, or a related field is preferred for foundational knowledge.</p></li><li><p>A minimum of 5 years of experience in call center operations, with at least 2 years in a management role to demonstrate leadership capabilities.</p></li></ul>

<p>This is a full-time, on-site Call Center Representative role based in Dubai, United Arab Emirates. The Call Center Representative responds to incoming calls, records service requests, and coordinates with roadside and service center teams to ensure timely assistance. Daily responsibilities include answering customer inquiries, providing accurate information about services, logging case details into internal systems, and following up to support customer satisfaction. The role involves handling basic troubleshooting questions, managing call queues, and escalating complex issues to relevant departments. Call Center Representatives are expected to maintain clear communication, adhere to company procedures, and contribute to a positive customer experience.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Ability to perform core Customer Service Representative duties and deliver high levels of Customer Satisfaction.</p></li><li><p>Strong Interpersonal Skills with a customer-centered approach to communication and problem-solving.</p></li><li><p>Experience in Customer Support, including handling inquiries, complaints, and service requests in a call center or similar environment.</p></li><li><p>Good Computer Literacy, including use of call center software, CRM tools, email, and basic office applications.</p></li><li><p>Clear and professional spoken and written English; knowledge of Arabic or additional languages is an advantage.</p></li><li><p>Ability to work in a fast-paced environment, manage multiple calls, and maintain accuracy under pressure.</p></li><li><p>Prior experience in automotive services, roadside assistance, or related industries is beneficial.</p></li></ul><p>High school diploma or equivalent; additional vocational or customer service training is a plus<br><br>If you have the <strong>zeal and enthusiasm to join our team</strong>, feel free to visit us for a walk-in interview at our office in <strong>Al Quoz 4, Dubai</strong> or apply to this job post. </p><ul><li><p>Please ask for <strong>Asha or Mohammed from the HR Team</strong> upon arrival, if walk-in</p></li><li><p><strong>Please note:</strong> Walk-in candidates should have a <strong>customer service background/experience</strong>. Profiles without relevant customer service experience may not be considered.</p></li></ul>

e& Cx Solutions is seeking enthusiastic and customer-oriented Call Center Agents to join our growing team in Ajman. This is an excellent opportunity for individuals passionate about delivering outstanding customer experiences and eager to develop their careers in a dynamic, fast-paced environment.<br><br>Key Responsibilities Manage inbound customer interactions with professionalism and empathy Provide accurate information and resolve customer inquiries efficiently Ensure high levels of customer satisfaction through effective communication Meet and exceed established quality standards and performance targets<br>Candidate Requirements Strong command of English (spoken and written) Excellent communication and interpersonal skill Ability to thrive in a call center environmentpositive attitude, adaptability, and eagerness to leaprevious experience in customer service or call centers is an advantage<br><br>What We Offer Competitive, performance-based incentives Comprehensive employee benefits package Supportive and professional work environment Clear career growth and development pathways

Job Title<br><br>Quality Analyst - Contact Center ( Bilingual - English/ Arabic )<br><br>Job Description<br><br>PREFERRED CANDIDATE QUALIFICATIONS –<br><br> CURRENTLY AVAILABLE IN THE UAE. CAN JOIN IMMEDIATELY.<br><br>As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customers’ experience as they interact with your customer service advisors through inbound and outbound calls, email, chat, and social media responses. As they do, you compare it against the Company’s standards of performance —a Scorecard. This may include assessing Advisors’ demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines. You would use a quality monitoring system to compile and track performance and provides actionable data and feedback to call center advisors, coaches and managers as well as to various internal support groups, as requested. You may be called upon to deliver effective coaching to contact center advisors, are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.<br><br>Without your expertise, the management team may not understand where it’s going wrong and struggle to achieve the level of service to which it has agreed with the client.<br><br>You may also be called upon to perform as a Customer Service Advisor and may take or make customer service calls, mentor other Customer service advisors and model live call behaviors and skills.<br><br>Essential Functions / Core Responsibilities<br><br>Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners). Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices. Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes. Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies. Makes recommendations for enhancements to training, processes or other areas to improve performance, removes customer effort and enhance the overall employees’ and customers’ experience. Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.). Prepare reports capturing service quality trends and variances for the team / department.<br><br>CANDIDATE PROFILE<br><br>You have outstanding customer service skills, dedication and commitment to provide exceptional customer care to the program assigned. You are process and compliance driven, well-organized are able to listen intently, demonstrate understanding, and participate in the generation of solutions.<br><br>2+ years’ experience in a contact center environment with at least 1 year as a Quality reviewer, monitoring calls and providing feedback preferably for an inbound (voice) program preferably in real estate / travel sector. A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed). Strong Communication and Interpersonal skills. Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree. Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc. Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up. Empathetic approach and mindset. Genuine curiosity and desire to understand and to know why. Proficiency with technology, especially computers, software applications, and phone systems. Comfortable in working with individuals and team/s remotely.<br><br>Disclaimer <br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.<br><br>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLEChef De Partie | MAF Entertainment | Food and Beverage<br>ROLE SUMMARYThe role of the Chef de Partie is to oversee the back-of-house operations in F&B operations and manage the shift and staff. This role will be responsible for the quality of all food and beverages served including the health and safety, presentation, timing of delivery, and temperature.<br>ROLE PROFILESupports employee training and development under the Sous Chef and Executive Chef. Demonstrates leadership through onboarding and assisting team operations. Is fully skilled and competent across all kitchen stations. Adheres to health, safety, and food hygiene regulations, including allergy awareness. Maintains cleanliness and organization of kitchen areas, equipment, and storage. Manages food production efficiently to minimize waste and ensure proper stock rotation and labeling. Possesses strong technical skills in knife techniques, garnishing, and pantry operations. Holds solid culinary knowledge, including meat preparation, cooking temperatures, vegetables, starches, sauces, and soups.<br>REQUIREMENTSEducation: Hospitality certificate/diploma, PIC Level 2, and food safety certification (HACCP preferred).3–4 years minimum experience, preferably in upscale restaurants; hotel and supervisory experience is a plus. Strong commitment to delivering high-quality customer service. Professional appearance, communication style, and strong English language skills. Confident interacting with customers in open environments. Excellent attention to detail with the ability to multitask under pressure.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for a Senior Test Engineer – Genesys Cloud Contact Center to support the Bank’s migration from a legacy contact center platform to Genesys Cloud CX .<br> The role will be responsible for end-to-end functional and non-functional testing covering IVR, inbound/outbound calls, ACD routing, callback, call recording, reporting, CDR/billing, telephony integrations, and failover .<br> The Test Engineer will support SIT, UAT, migration, cutover, and hypercare activities.<br> Key Responsibilities Design and execute test cases for Genesys Cloud contact center solutions.<br> Test Arabic/English IVR, DTMF, call flows, ACD and skills-based routing .<br> Validate inbound/outbound calls, callback, campaigns, and dialling functionality.<br> Test voice/screen recording, CDR, billing, reports, dashboards, and quality management .<br> Validate telephony integrations including PRI/ISDN, SIP, SBC, BYOC and WebRTC .<br> Perform failover, resilience, performance, and integration testing.<br> Manage defects and maintain traceability between requirements, test cases, and defects.<br> Support SIT, UAT, cutover, and production validation .<br> Technical Skills Hands-on Genesys Cloud CX / Genesys testing experience.<br> Strong knowledge of IVR, ACD, call flows, routing, and contact center operations .<br> Experience with telephony, SIP/SBC, BYOC, WebRTC, call recording, CDR and billing validation .<br> Experience with JIRA, Azure DevOps, or similar test/defect management tools .<br> Arabic/English IVR testing experience is an advantage.<br> Qualifications &amp; Experience Bachelor’s degree in IT, Computer Science, Telecommunications, or related field .<br> 6+ years of software/system testing experience .<br> Strong hands-on experience in Genesys Cloud/contact center and telephony testing .<br> ISTQB Foundation certification required ; Advanced certification is an advantage.<br> Banking/Financial Services experience is preferred.<br></span> </div>

About Us<br><br>IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.<br><br>Job Description<br><br>Job Overview<br><br>The role of a Client Experience Agent – Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.<br><br>Main Responsibilities<br><br>Acting as a first point of contact Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level Answering and distributing all incoming calls in a timely and professional manner Delivering a positive and timely response to client enquiries Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients Maintaining confidentiality of client data ensuring no sensitive information is disclosed Keep records of all calls in Call Center CRM in a comprehensible way Meet individual and team qualitative and quantitative targets Building and maintaining effective working relationships whilst promoting the company culture and values Performing other job-related duties as assigned by Management<br><br>Requirements<br><br>Minimum of 2 years’ experience as a Call Center agent or similar role in the UAEFull English proficiency is required Additional spoken languages are an advantage Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette Customer-focused and adaptability to different personality types Ability to multi-task, set priorities, and manage time effectively Excellent active listening and problem-solving skills Intermediate compute r literacy is required e.g., MS Office Familiarity with CRM systems and practices<br><br>Benefits<br><br>International team (over 50 nationalities) 24 annual leave days Annual flight home Life insurance plan Medical insurance plan (with the option to upgrade at your own cost) Invitations to participate in various company functions, staff events, and department team building events Opportunities to learn, develop and grow with the organization Being part of a motivated team and Moving-Forward-Company-Culture <br><br>check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final- final-class="lyte-button lyte Background Color Btn lyte Success" lyte-rendered="">