Call Center Jobs in UAE

<ul><li>Provide care to all age groups</li><li>Diagnose joint replacement, sports related injuries, spine injuries and post-surgery and rehabilitation programs</li><li>Manage chronic conditions such as arthritis or osteoporosis</li><li>Prevent and manage overuse injuries</li><li>Provide the best possible care to patients in the Medical Centre consistent with available resources</li><li>Abide by the rules of the Department & Section</li><li>Observe ethical standards compatible with contemporary medical practice</li><li>Provide and maintain medical and health professional education and continuing interdisciplinary education</li><li>Promote evidence-based decision-making</li><li>Contribute to development and comply with By-Laws, Rules and Regulations and Medical Centre policies</li><li>Ensure high professional standard of care within assigned privileges</li><li>Maintain involvement in continuing medical and interdisciplinary professional education to meet DOH requirements</li><li>Recognize authority of Head of Department, Medical Director, Medical Executive Committee and Medical Centre Director</li><li>Notify leadership of actions or claims that may affect medical licensure</li><li>Attend departmental meetings and serve on sub-committees as required</li><li>Provide consultations on patients as required</li><li>Contribute to clinical guidelines, critical care pathways and managed care processes</li><li>Perform duties as prescribed by Medical Centre leadership</li><li>Maintain confidentiality of critical and sensitive information, records and reports</li><li>Participate in Patient Safety and Quality Improvement Programs and In-Service Training Programs</li><li>Act as translator if needed</li><li>Take Most Responsible Physician (MRP) responsibilities for patients under direct care</li><li>Transfer MRP only with agreement of another physician</li><li>Give professional advice and technical services to other specialists or consultants when requested</li><li>Give and request consultations according to Medical Centre policies</li><li>Take professional responsibility for care given by self and junior medical staff under their direction</li><li>Contribute to teaching of staff involved in patient care</li><li>Demonstrate team leadership and work collegially with Medical Centre staff</li><li>Take on-call duty according to department rota and patient needs and assume temporary MRP duties when on-call</li><li>Ensure appropriate handover when assuming temporary MRP responsibility</li><li>Keep patients and families fully informed about condition in an ethical and humane manner</li><li>Discuss performance issues of medical staff with Line Manager</li><li>Ensure medical records are completed accurately, legibly and timely</li><li>Participate in mortality and morbidity meetings</li><li>Maintain confidentiality according to DOH policy</li><li>Lead teaching of junior medical staff and contribute to teaching of nurses, personnel, patients and carers</li><li>Improve service through audit, research and attendance at educational events</li><li>Issue DOH Sick Leave from the DOH website (sole responsibility)</li><li>Attend Occupational Safety and Health programs and comply with OHS policies and procedures</li><li>Report untoward events impacting occupational safety and health</li><li>Comply with NMCRMC OHSMS procedures and report hazards, near misses and incidents</li><li>Comply with infection prevention and control policies and notify infection prevention of infectious conditions</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>• MBBS or MBChB or equivalent qualification from an accredited institution</li><li>• Completion of specialty qualification as per the Recognized Specialty Certificate table</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p></p><p>We are looking for motivated and professional bilingual (Arabic and English) Call Center Agents<br>to join a short-term outbound survey project. This is a fully remote position, and you may work<br>from anywhere in the world, provided you have a reliable internet connection and a quiet working<br>environment.<br>Position Details<br>● Duration: 1-2 months<br>● Location: Remote (work from anywhere)<br>● Working Hours: 8am to 5pm Dubai Time (GST), including a one-hour lunch break<br>● Schedule: Monday to Friday<br>Responsibilities<br>● Conduct outbound calls to organizations using a provided contact list.<br>● Introduce the survey professionally.<br>● Guide respondents through the survey.<br>● Record and submit completed survey responses accurately.<br>● Maintain a professional, courteous, and persuasive approach throughout all interactions.<br>Follow project guidelines and quality standards.<br><br>Basic salary: ranges from $350 to $650 per month depending on experience. Plus&nbsp;uncapped performance bonus (paid in USD); the more quality survey responses<br>you complete, the more you earn.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p></p><p>Requirements<br>● Fluent in both Arabic and English (spoken and written).<br>● Previous experience in a call center, customer service, telemarketing, or survey<br>interviewing is preferred.<br>● Excellent communication and interpersonal skills.<br>● Comfortable making a high volume of outbound calls.<br>● Reliable internet connection, computer, and headset.<br>● Quiet working environment.<br>● Ability to work independently<br><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Agent, Call Center - Atlantis The Palm</span></span></span>&nbsp;<br><span><span>(<span>21688</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br><p><strong>About The Role</strong></p><br> <p>As an Agent, Call Center – Operator you will be responsible for handling calls, emails, and any other channel of communication from in House or External guests and colleagues pertaining to inquiries, Reservation requests for Hotel Products and Services, Guest Feedback and Complaints efficiently while following the call standards and high level of quality service at all times. You will ensure courtesy, personalization, graciousness, and thoughtfulness in all forms of communication to attain guest satisfaction and business goals set by the Company’s Leadership.</p><br> <p><strong>About You</strong></p><br> <p>&nbsp;The successful candidate will have a minimum of 1 year experience in a contact center or significant customer service experience. Impeccable personal presentation, patient when dealing with guests, always maintaining a positive attitude, paying attention to details, and being passionate about customer service are essential. Computer literacy and Opera systems are imperative, and fluency in English is a must.&nbsp;Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.</p><br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

<p><strong> </strong></p><p><strong>French-Speaking Call Center Sales Agent </strong></p><p><strong>Green Modular Trading L.L.C &nbsp;</strong></p><p><strong> Citadel Tower, Business Bay, Dubai, UAE</strong></p><p><strong>About Us</strong><br><br>Green Modular Trading LLC is a GreenTech company headquartered in Switzerland. We develop innovative solutions for vertical farming, sustainable food production, and the application of advanced technologies, including Artificial Intelligence (AI), the Internet of Things (IoT), and automation. By combining expertise in technology, engineering, and agriculture, we create sustainable systems that enable efficient year-round production while optimizing resource utilization. We operate internationally through companies and development centers in Switzerland, the UAE, and Serbia, delivering solutions in vertical farming, home-growing technologies, digital platforms, and investment advisory services.<br><br></p><p><strong>About the Role</strong><br>Green Modular Trading L.L.C is looking for a <strong>French-Speaking Call Center Agent</strong> to join our growing international team in Dubai. We are looking for motivated, confident, and ambitious individuals who are fluent in French, have good English communication skills, and are interested in developing a career in sales and client relations.<br>Full training and ongoing support will be provided.<br><br><strong>Key Responsibilities</strong><br></p><ul><li><p>Contact potential clients by phone and introduce the company's services and investment products.</p></li><li><p>Communicate professionally with French-speaking clients and prospects.</p></li><li><p>Identify client needs and provide clear and accurate information about available products and services.</p></li><li><p>Follow up with leads through phone, email, and other communication channels.</p></li><li><p>Build and maintain positive relationships with prospective and existing clients.</p></li><li><p>Handle client questions and inquiries in a professional and timely manner.</p></li><li><p>Record calls, conversations, and client information accurately in the CRM system.</p></li><li><p>Follow established sales procedures and communication guidelines.</p></li><li><p>Work toward individual and team sales and performance targets.</p></li><li><p>Maintain a professional and positive approach when communicating with clients.</p></li><li><p>Continuously develop knowledge of the company's products, services, and internal procedures.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Candidate Requirements</strong><br></p><ul><li><p><strong>Fluent French</strong> — spoken and written.</p></li><li><p><strong>Good English</strong> — sufficient for communication with colleagues and internal teams.</p></li><li><p>Previous sales, telesales, customer service, or call center experience.</p></li><li><p>Excellent verbal and written communication skills.</p></li><li><p>Confident and professional telephone manner.</p></li><li><p>Strong interpersonal and relationship-building skills.</p></li><li><p>Positive attitude, willingness to learn, and strong work ethic.</p></li><li><p>Good organizational skills and attention to detail.</p></li><li><p>Ability to work independently as well as part of a team.</p></li></ul><p><strong>What We Offer</strong><br></p><ul><li><p>Competitive salary: AED 4,000–5,000 per month</p></li><li><p>Career development opportunities within an international company.</p></li><li><p>Ongoing coaching, mentorship, and professional development.</p></li><li><p>Opportunity to work in a multicultural and international environment.</p></li><li><p>Supportive, ambitious, and professional team environment.</p></li><li><p>Provided visa;</p></li><li><p>Saturday and Sunday free;</p></li><li><p>20 days of annual leave.</p></li><li><p>Health Insurance</p></li></ul><p><strong>What Does the Selection Process Look Like?</strong><br></p><ul><li><p>HR interview — up to 60 minutes (online/on-site);</p></li><li><p>Technical and final interview — offer (online/on-site).</p></li></ul><br><br>

Job Description<br><br>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br>About The Position<br><br>Wynn Al Marjan Island is currently seeking a Supervisor – Call Center Operations to join the resort’s Call Canter Operations team.<br><br>Responsibilities<br><br>The primary duties and responsibilities of this role are:<br><br>Operational Training and Upskilling<br><br> Drive structured training delivery for new hires, refreshers Ensure structured training includes upselling techniques, product positioning, and value-based selling aligned with reservation channels Ensure team readiness across all channels (calls, email, chat, digital platforms) Lead multi-skilling initiatives to enable flexibility across functions Maintain and track certification standards for all team members Ensure agents are fully equipped with product, system, and process knowledge Ensure agents are trained to identify guest needs and convert opportunities across Rooms, Restaurants, and Theatre reservations <br><br>People Leadership<br><br> Supervise and support a team of agents with a strong focus on capability development Conduct structured coaching sessions based on quality audits and performance gaps Provide actionable, skills-based feedback to improve service delivery Develop individualized improvement plans with clear follow-up <br><br>Quality & Coaching <br><br> Include upselling and personalization effectiveness within quality audits across all channels Assess how well agents identify opportunities and recommend relevant products/services aligned to guest needs Provide coaching on improving conversion through personalization, without compromising luxury service standards Identify trends from quality audits and drive targeted coaching interventions Partner with leadership to calibrate quality standards and expectations <br><br>Performance Management<br><br> Monitor key metrics including SLA, AHT, quality scores, and productivity Track and monitor commercial performance related to reservation channels, including upselling effectiveness and conversion quality Identify performance gaps linked to skill deficiencies and address through coaching/training Identify gaps in revenue opportunities (missed upsell, incorrect positioning, low conversion) and address through coaching and training Drive balance between service quality and commercial outcomes aligned with brand standards (no hard selling, ethical practices) Drive consistency in team performance through structured development plans Support achievement of operational targets through capability building <br><br>Knowledge Management<br><br> Ensure accuracy, consistency, and accessibility of knowledge base content Ensure knowledge base includes clear guidance on products, offers, and positioning to support effective upselling and conversion Act as a point of contact for process clarifications and updates Drive knowledge-sharing practices within the team Ensure updates are communicated and embedded effectively across the team <br><br>Guest Experience & Quality<br><br> Ensure all guest communication reflects consistency, professionalism, and brand standards Drive quality-first mindset across all interactions Support resolution of escalations with focus on service recovery and learning opportunities <br><br>Process Adherence & Improvement<br><br> Ensure compliance with SOPs, processes, and service standards Identify process gaps impacting quality or efficiency Support implementation of improvements with focus on operational effectiveness and consistency <br><br>Accountability<br><br> Support frontline operations by actively assisting with call handling during peak periods while managing multi-tasking across team priorities Drive team ability to multi-task effectively across operational demands and multi-skill across functions, ensuring certification completion, capability development, and readiness <br><br>Track And Report<br><br> Upsell conversion trends Revenue opportunity gaps Channel-wise performance (Rooms vs Restaurants vs Theatre) Share insights with Assistant Manager to support commercial strategy and training focus <br><br>About You<br><br>The ideal candidate for this position will have the following experience and qualifications:<br><br> Bachelor’s degree or equivalent experience 2–4 years of call center experience with team handling exposure Strong facilitation, coaching, and development skills Experience in quality auditing and performance coaching preferred Exposure to knowledge management or content governance is an advantage Strong understanding of call center operations and service quality metrics Excellent communication, feedback delivery, and stakeholder management skills Ability to work in a fast-paced, performance-driven environment <br><br>About Wynn Al Marjan Island’s Benefits<br><br>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

<ul><li><p>Handle high volumes of incoming calls in a professional and courteous manner</p></li><li><p>Respond to patient inquiries, schedule appointments, and provide service-related information</p></li><li><p>Accurately update and maintain patient records in the system</p></li><li><p>Resolve complaints and escalate issues when necessary</p></li><li><p>Follow call center scripts and guidelines to ensure consistency and compliance</p></li><li><p>Maintain a high level of customer satisfaction and service quality</p></li><li><p>Coordinate with internal departments to ensure prompt resolution of patient concerns</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; some college coursework or a degree is a plus.</li><li>Minimum of 1-2 years of experience in a customer-facing role, preferably within a contact center environment.</li><li>Proficiency in using CRM software (e.g., Salesforce, Zendesk) and other relevant contact center technologies.</li><li>Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: 24/11/2026&nbsp;<br> Number of positions: 1<br> Recruiter name:&nbsp;Reem Mansoor&nbsp;<br> Reference number: 74553&nbsp;<br> Workplace Type:&nbsp;</p><br> <p>Mediclinic Al Ain Hospital&nbsp;| Al Ain | United Arab Emirates</p><br> <b>MAIN PURPOSE OF JOB</b> <br><p>Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction</p><br> <br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>Attend to&nbsp;all incoming telephone calls promptly, efficiently and in a professional manner</p><br> <p>Schedule appointments according to set procedures and policies</p><br> <p>Document all interactions and activities relevant to the call and uses appropriate Wrap-up code</p><br> <p>Conduct all outbound calls in an efficient, effective and professional manner</p><br> <p>Transfer calls correctly to the appropriate staff and/or extensions as needed and required</p><br> <p>Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services</p><br> <p>Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre</p><br> <br><br><b>REQUIRED EDUCATION</b> <br><p>High School Diploma or equivalent (Grade 12)&nbsp;</p><br> <p>A relevant Bachelor’s degree will be an advantage</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>At least 1 year Contact/Call Centre experience in a customer service operations environment</p><br> <p>Relevant experience in a hospitality or healthcare environment will be an advantage</p><br> <br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Basic Arabic language skills </li><li>Client service and related management principles </li><li>Confidentiality and dealing with sensitive information </li><li>Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones) </li><li>Demonstrate the ability to work accurately and quickly </li><li>Effective communication </li><li>Medical terminology </li><li>Verbal and written communication skills in English </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<p>The Executive Contact Center will deliver exemplary customer experience by building customer trust and cultivate a culture of simple, friendly and helpful Customer Service.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Be the voice of the organization and assist customers who call on 800-700-600. Take inbound calls from customers to assists with various customer concerns and track the interactions.</p></li><li><p>Help customers book home delivery orders, create leads, coordinate with retail units & ensure the end-to-end closure.</p></li><li><p>Attend and resolve customer enquiries and complaints received from various channels like calls, emails, chats and social media.</p></li><li><p>Raise complaint/feedback tickets to management team for further action and to avoid similar incidents in the future and ensure closure of the complaint raised by following the SOP.</p></li><li><p>Register in Aster Secure and handle Aster Secure related queries, from both retail team and customers concerns.</p></li><li><p>Assist and educate customers before or during any promotional campaigns.</p></li><li><p>Outbound Calling customers who gave poor rating in surveys to explain, educate, promote our services and finally convince customers of the best customer experience they can get from Aster Pharmacy.</p></li><li><p>Process Aster Clinics and Clinic tie ups teleconsultation prescriptions by coordinating with customer and retail team to ensure delivery of prescribed medications.</p></li><li><p>Do outbound calls to for any follow up requests, Aster Secure registration activities, AO outbound calling activities etc.</p></li><li><p>Assist in any queries related to Aster Online orders by coordinating with AO team for resolution.</p></li><li><p>Handle and respond to social media – Facebook, Instagram, Twitter and Google Business queries, reviews and comments.</p></li><li><p>Prepare daily reports on performance.</p></li><li><p>Work in 24/7 work shift.</p></li></ul><br><p>Education & Experience:</p><ul><li><p>B.Pharmacy/M.Pharmacy Graduate, with 1-2 Years of experience in customer service role of managing various tasks preferably in call center environment.</p></li><li><p>Should have good command over English - both written and spoken.</p></li><li><p>Positive outlook and attitude.</p></li><li><p>Above average call handling skills.</p></li><li><p>Knowledge of Microsoft office application.</p></li><li><p>Excellent interpersonal and effective communication skills.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p><span>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.</span></p><br><br><p><span>As a <strong>Quality Officer</strong> in the dnata Global Contact Centre you will, ensure highest level of quality service is delivered to dnata customers consistently within the local and regional Contact Centres (UAE and Middle East). Work with Contact Centre management team in order to ensure development and implementation of quality standards and processes across the Contact Centres. Own the Change Management process for the Contact Centres.</span></p><br><br><p><strong><span>In this role, you will:</span></strong></p><br><br><ul><li><span>Implement quality criteria, standards and processes to ensure understanding and influence motivation in individuals and teams to achieve the desired quality levels. This criteria, standards and processes will be developed in conjunction with the Call Centre Manger (dnata).</span></li><li><span>Work with the Contact Centre management team and other Contact Centre staff to devise and implement quality standards and processes covering all internal and external customer interactions.</span></li><li><span>Regularly review agent and contact centre assessment criteria to ensure fit for purpose and in line with commercial objectives. Ensure that any criteria and quality standard documentation is up to date and calibrated across the contact centre using version control.</span></li><li><span>Ensure regular quality monitoring is scheduled by the Reservation / Sales Officers and sufficient agent coaching time is being allocated for this.</span></li><li><span>Perform regular quality audits within the Contact Centre to ensure calibration of quality standards is being achieved and make recommendations on changes based on the findings of these audits.</span></li><li><span>Regularly review quality standards both within the local and regional Contact Centres to ensure consistency in assessment methods and criteria and recommend any required changes.</span></li><li><span>Liaise with relevant departments across the business to identify areas for quality improvement internally. Suggest procedure, process or training solutions as appropriate.</span></li><li><span>Produce quality monitoring reports and feedback results on trends and coaching opportunities to the Contact Centre management teams and make recommendations based on the findings.</span></li><li><span>Identify training needs along with training department and carry our training gap analysis. Work closely with training to develop effective and relevant training plans.</span></li><li><span>Be accountable for Change Management within the Contact Centre, both in terms of communicating and implementing quality standards and quality process related changes.</span></li></ul><br>Qualification<p><strong><span>To be considered for the role, you must meet the below requirements:</span></strong></p><br><br><ul><li><span>Hold a Vocational or Diploma (12+2 or equivalent). </span></li><li><span>Have 3 + years of experience in a customer service or call centre environment. </span></li></ul><br><p><span><strong><span>You’ll have an edge, if you:</span></strong></span></p><br><br><ul><li><span>Have experience in coaching and people development, including delivering feedback and supporting performance improvement. </span></li><li><span>Have experience implementing and managing quality assurance programmes, with knowledge of contact centre procedures and quality methodologies. </span></li><li><span>Have strong analytical, problem-solving and process improvement skills, including process mapping and design. </span></li><li><span>Have effective communication, stakeholder management and influencing skills, with proficiency in Microsoft Office (Word, Excel, Outlook).</span></li></ul><br><p><span>Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.</span></p><br><br>Salary &amp; benefits<p><span>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website </span>www.emirates.com/careers</p><br><br><br> </div>

<ul><li>Implement, configure and support enterprise Contact Center solutions.</li><li>Configure ACD, IVR, call routing, queues, skills, campaigns, recording, reporting and omnichannel interactions.</li><li>Install, configure and troubleshoot applications in Linux/Unix environments.</li><li>Troubleshoot VoIP and telephony-related issues involving SIP, RTP, SIP trunks, codecs and DTMF.</li><li>Perform system-level troubleshooting using logs, traces and network diagnostic tools.</li><li>Integrate Contact Center solutions with CRM, helpdesk and other enterprise applications.</li><li>Work with REST APIs, webhooks, JSON and other integration technologies.</li><li>Configure and troubleshoot network-related components including TCP/IP, DNS, NAT, firewalls and SSL/TLS certificates.</li><li>Support system upgrades, patches, backup/restore, high availability and disaster recovery activities.</li><li>Perform root-cause analysis for production issues and provide L2/L3 technical support.</li><li>Participate in customer requirement discussions and translate business requirements into technical solutions.</li><li>Support demonstrations, Proof of Concepts (POCs), solution deployment and customer acceptance.</li><li>Coordinate with product vendors, internal development teams and customer IT teams for issue resolution.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in Bright Pattern Contact Center platform.</li><li>Experience with Genesys, Avaya, Cisco Contact Center, NICE CXone, Five9 or similar enterprise Contact Center platforms.</li><li>Experience with Wireshark or other network/SIP troubleshooting tools.</li><li>Shell scripting skills.</li><li>Experience with REST APIs and JSON.</li><li>Experience with virtualization and cloud environments.</li><li>Experience with High Availability and Disaster Recovery environments.</li><li>Good communication and customer-facing skills.</li><li>Hands-on and technically strong candidate comfortable with Contact Center applications and Linux/Unix infrastructure.</li><li>Ability to independently diagnose complex issues involving applications, telephony, networking and integrations.</li></ul>

<strong>Job Location:<br><br></strong>Dukes The Palm Dubai Hotel<br><br>Inspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home.<br><br>Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.<br><br>We are currently looking for a <strong>Guest Service Center Agent<br><br></strong>As a Guest Service Center Agent, your role is to be responsible and provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience.<br><br><ul><li>Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation</li><li>Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines</li><li>Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls</li><li>Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest calls, requests, or problem</li><li>Follow up with guests to ensure their requests or problems have been met to their satisfaction</li><li>Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities</li><li>Review shift logs/daily memo books and document pertinent information in logbooks</li><li>Develop and maintain positive working relationships with others, and support the team to reach common goals</li><li>In case of emergency, handles all communications for the hotel whilst serving as the communication center</li><li>Maintain the neatness of their working area at all times<br><br></li></ul><strong>Experience<br><br></strong><ul><li>Previous experience in a large hotel with at least 500 keys in a luxury property required</li><li>Pre-opening experience is an advantage <br><br></li></ul><strong>Requirement<br><br></strong><ul><li>Proven work experience as a Guest Service Center Agent</li><li>Opera experience</li><li>Active listening and effective communication skills</li><li>Flexibility to work in shifts</li><li>Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment<br><br></li></ul>Should you believe that you are the right candidate for the role, please apply online ONLY by submitting your full updated CV, featuring a recent photograph<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<p>We are looking for a friendly, professional, and customer-focused Call Center Agent to handle customer inquiries, provide information about company products or services, and resolve routine issues efficiently. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle calls professionally while maintaining high customer service standards. <br><br></p>Key Responsibilities <br><br><br><ul> <li>Handle incoming customer calls and make outgoing calls when required. <br></li> <li>Respond to customer questions about company products, services, and procedures. <br></li> <li>Provide accurate information and assist customers with their requests. <br></li> <li>Identify customer concerns and resolve routine issues professionally. <br></li> <li>Escalate complex complaints or inquiries to the appropriate department. <br></li> <li>Record customer interactions, inquiries, complaints, and follow-up actions in the company system. <br></li> <li>Follow up with customers to confirm that issues have been addressed. <br></li> <li>Maintain professional telephone etiquette and a positive customer experience. <br></li> <li>Meet assigned performance targets, including call quality, response time, and customer satisfaction. <br></li> <li>Follow company policies, approved call scripts, and customer service procedures. <br></li> <li>Protect customer information and maintain confidentiality. <br></li> <li>Coordinate with other departments to ensure timely resolution of customer issues. <br></li> <li>Participate in training sessions and team meetings to improve service quality. <br></li> <li>Perform other customer service duties assigned by the supervisor or management. <br><br><br><br></li></ul>Requirements<br><br><ul> <li>High school diploma or equivalent; additional education is an advantage. <br></li> <li>Previous experience in a call center, customer service, telesales, or a similar role is preferred. <br></li> <li>Excellent verbal communication and active listening skills. <br></li> <li>Good command of English; Arabic or other language skills are an advantage, depending on customer requirements. <br></li> <li>Basic computer skills and familiarity with email, spreadsheets, and customer management systems. <br></li> <li>Ability to handle multiple calls and maintain accurate records. <br></li> <li>Strong problem-solving and customer service skills. <br></li> <li>Patient, polite, professional, and confident telephone manner. <br></li> <li>Ability to remain calm when dealing with complaints or difficult situations. <br></li> <li>Good time-management skills and the ability to meet performance targets. <br></li> <li>Willingness to work shifts, weekends, or public holidays according to the business schedule. <br></li> <li>Ability to work full-time on-site in Dubai, UAE. <br><br><br><br></li></ul>Benefits<br><br><ul> <li>Competitive salary based on qualifications and experience. <br></li> <li>Employment visa, subject to the employer's policy and applicable UAE regulations. <br></li> <li>Medical insurance, as applicable under the employment arrangement and UAE requirements. <br></li> <li>Annual leave and public holidays in accordance with applicable UAE labour law. <br></li> <li>End-of-service benefits, where applicable under UAE law. <br></li> <li>Professional and supportive working environment. <br></li> <li>Training and development opportunities to improve customer service skills. <br></li> <li>Opportunities for career progression into senior customer service or team leader roles. <br></li> <li>Performance-based incentives or bonuses may be available, depending on company policy and the employment contract.</li></ul>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLEChef De Partie | MAF Entertainment | Food and Beverage<br>ROLE SUMMARYThe role of the Chef de Partie is to oversee the back-of-house operations in F&B operations and manage the shift and staff. This role will be responsible for the quality of all food and beverages served including the health and safety, presentation, timing of delivery, and temperature.<br>ROLE PROFILESupports employee training and development under the Sous Chef and Executive Chef. Demonstrates leadership through onboarding and assisting team operations. Is fully skilled and competent across all kitchen stations. Adheres to health, safety, and food hygiene regulations, including allergy awareness. Maintains cleanliness and organization of kitchen areas, equipment, and storage. Manages food production efficiently to minimize waste and ensure proper stock rotation and labeling. Possesses strong technical skills in knife techniques, garnishing, and pantry operations. Holds solid culinary knowledge, including meat preparation, cooking temperatures, vegetables, starches, sauces, and soups.<br>REQUIREMENTSEducation: Hospitality certificate/diploma, PIC Level 2, and food safety certification (HACCP preferred).3–4 years minimum experience, preferably in upscale restaurants; hotel and supervisory experience is a plus. Strong commitment to delivering high-quality customer service. Professional appearance, communication style, and strong English language skills. Confident interacting with customers in open environments. Excellent attention to detail with the ability to multitask under pressure.

<p>About the Role We are a Dubai-based business consultancy and we’re looking for a confident telesales executive to work from home. You’ll call UAE businesses, introduce our consulting services and book meetings for our consultant. We provide the calling lists, scripts and training. What You’ll Do · Make outbound calls to UAE companies and introduce our services · Follow up with interested clients by phone, WhatsApp and email · Book meetings and help convert leads into sales · Keep a simple record of calls and follow-ups in Excel or a CRM · Achieve weekly call and meeting targets</p><p><strong>Desired Candidate Profile</strong></p><p>What We’re Looking For</p><p> · 1+ year of telesales, call centre or B2B sales experience</p><p> · Fluent Verbal and Written English Communication;</p><p> · Confident, self-motivated and comfortable working independently</p><p> · Own laptop or phone with reliable internet and a quiet place to make calls</p><p> · UAE resident</p><br><p> Why Join Us</p><p> · Work from the comfort of your home</p><p> · Flexible working hours</p><p> · Fixed pay plus uncapped commission</p><p> · Training and support provided</p>

Overview<br><br>M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.<br><br>Imperial College London Diabetes & Endocrine Centre (ICLDEC) is a global leader in diabetes and endocrine treatment, education and research. Established in 2006 by Mubadala in partnership with Restricted the UK’s Imperial College London, the Centre specializes in treating all types of diabetes and endocrine disorders, as well as focusing on diabetes research, training, and public health awareness. The Centre, which operates four branches across Abu Dhabi, Al Ain and Al Dhafra, has gained international recognition for its holistic approach to the treatment of diabetes and related complications that enables patients to receive the full spectrum of care in one place.<br><br>Imperial College London Diabetes & Endocrine Centre (ICLDEC) is seeking an experienced Specialist Endocrinologist to join our multidisciplinary team. The ideal candidate will bring a strong clinical background in endocrinology and metabolic disorders, delivering high‑quality care in an ambulatory and outpatient-focused environment. The role includes patient consultations, diagnostic evaluation, chronic disease management, and participation in the center’s clinical rotations when required.<br><br>Responsibilities<br><br>Provide comprehensive endocrine consultations and follow-up care for adult patients. Diagnose and manage a wide range of endocrine and metabolic conditions, including diabetes, thyroid disorders, adrenal disease, pituitary conditions, and hormonal imbalances. Support chronic disease management through evidence-based, patient-centered care. Collaborate closely with diabetologists, educators, dietitians, and other specialists to ensure integrated care. Participate in on‑call duties or clinical rotations as required by the center. Maintain accurate clinical documentation and contribute to quality improvement activities.<br><br>Qualifications<br><br>Medical degree with recognized specialty qualification in Endocrinology. Minimum 3-5 years of post‑qualification experience in endocrinology or internal medicine with endocrine focus. Strong clinical expertise in managing chronic endocrine conditions in outpatient settings. Excellent communication, diagnostic, and teamwork skills. DOH Specialist Endocrinologist licensure or eligibility.<br><br>If you’re passionate about delivering exceptional endocrine care and ready to join a world‑class clinical team, we’d love to hear from you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are looking for a &lt;b&gt;Customer Service Agent&lt;/b&gt; with strong BPO/contact center experience to join a fast-growing technology-focused organization in Dubai. The ideal candidate will have proven experience handling customer inquiries, resolving issues, and providing professional support through multiple communication channels.<br> <br> The successful candidate should be customer-focused, confident in communication, and comfortable working in a fast-paced environment where service quality, response time, productivity, and customer satisfaction are key priorities.<br> <br> Key Responsibilities<br> <br> Handle customer inquiries and provide accurate, timely, and professional assistance.<br> <br> Respond to customer concerns through phone, email, chat, and other communication channels.<br> <br> Resolve customer issues efficiently while maintaining a positive customer experience.<br> <br> Follow established customer service procedures, policies, and escalation processes.<br> <br> Investigate customer concerns and coordinate with relevant internal teams to provide appropriate solutions.<br> <br> Maintain accurate records of customer interactions, requests, complaints, and resolutions.<br> <br> Follow up on unresolved issues and ensure timely closure.<br> <br> Escalate complex or sensitive cases to the appropriate department or supervisor.<br> <br> Meet assigned service level, response time, quality, productivity, and customer satisfaction targets.<br> <br> Handle customer complaints professionally and work toward effective resolutions.<br> <br> Identify recurring customer issues and provide feedback to the relevant teams.<br> <br> Maintain a high level of product/service knowledge to effectively assist customers.<br> <br> Ensure all customer information and interactions are handled with confidentiality and professionalism.<br> <br> Participate in team meetings, coaching sessions, and training programs as required.<br> <br> <br> <br> Requirements<br> <br> Minimum 2 years of relevant customer service experience in the UAE.<br> <br> Previous experience in a BPO, contact center, customer support, or shared-services environment is required.<br> <br> Minimum typing speed of 40 words per minute (WPM) with good accuracy.<br> <br> Strong verbal and written communication skills in English.<br> <br> Experience handling high-volume customer interactions.<br> <br> Strong problem-solving and complaint-handling skills.<br> <br> Customer-focused with a professional and positive approach.<br> <br> Ability to multitask and manage multiple customer concerns efficiently.<br> <br> Comfortable working with CRM, ticketing, call-center, or customer support systems.<br> <br> Good computer skills, including Microsoft Office and customer service platforms.<br> <br> Ability to work under pressure and consistently meet service-level and performance targets.<br> <br> Strong attention to detail and follow-through.<br> <br> Flexible, adaptable, and willing to work in a fast-paced technology environment.<br> <br> Experience supporting customers in FinTech, technology, e-commerce, banking, payments, or digital platforms.<br> <br> Experience working with CRM or ticketing systems.<br> <br> Knowledge of customer service KPIs such as AHT, CSAT, FCR, SLA, and response time.<br> <br> Experience handling escalations and complex customer cases.<br> <br> Ability to type quickly and accurately while handling live customer interactions.<br> <br> <br> To view other vacancies we have, please check our website&nbsp;(www.blackpearlconsult.com)&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;LinkedIn&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;Instagram<br> <br> Follow the&nbsp;Black Pearl channel on WhatsApp.<br> <br> Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;www.blackpearlconsult.com.<br> <br> <br> <br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Minimum 2 years of relevant customer service experience in the UAE.<br> Previous experience in a BPO, contact center, customer support, or shared-services environment is required.<br> Minimum typing speed of 40 words per minute (WPM) with good accuracy.<br> Strong verbal and written communication skills in English.<br> Experience handling high-volume customer interactions.<br> Strong problem-solving and complaint-handling skills.<br> Customer-focused with a professional and positive approach.<br> Ability to multitask and manage multiple customer concerns efficiently.<br> Comfortable working with CRM, ticketing, call-center, or customer support systems.<br> Good computer skills, including Microsoft Office and customer service platforms.<br> Ability to work under pressure and consistently meet service-level and performance targets.<br> Strong attention to detail and follow-through.<br> Flexible, adaptable, and willing to work in a fast-paced technology environment.<br> Experience supporting customers in FinTech, technology, e-commerce, banking, payments, or digital platforms.<br> Experience working with CRM or ticketing systems.<br> Knowledge of customer service KPIs such as AHT, CSAT, FCR, SLA, and response time.<br> Experience handling escalations and complex customer cases.<br> Ability to type quickly and accurately while handling live customer interactions.<br> </div>

Landmark Group<br>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 50 plus value led, own-built brands across retail, hospitality, food, and leisure. Over the years, our UAE-based group has evolved into a comprehensive retail and hospitality entity, with over 2400 retail stores, leisure, and hospitality outlets, spanning the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group headquartered in Dubai, UAE is one of GCC's largest omnichannel retailers and India's top home and fashion retailer. We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home Centre, Emax, Fitness First, to Fun City, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.<br>CSi (Customer Strategy Intelligence) CSi is a newly established strategic business unit within Landmark Group, bringing together the organization's most critical growth-driving capabilities into one integrated engine. Designed to shape the next phase of retail innovation, CSi unifies Data & Analytics, Loyalty (Shukran), Partnerships & Co-brands, Performance & Digital Marketing, and Customer Product & Mar Tech under one vision. At its core, CSi stands for Customer, Strategy & Intelligence—placing customer experience at the center, enabling smarter business decisions through data, and leveraging AI and Business Intelligence to power every interaction and outcome. Joining CSi means becoming part of a high-impact team where Product, Data, AI, and Customer Experience converge to build solutions that serve millions of customers across multiple brands. This is an opportunity to work on meaningful business challenges, take ownership of strategic initiatives, and help redefine how modern retail operates in the region. We are looking for individuals who think customer-first, enjoy solving complex problems through data and technology, and are passionate about AI, Mar Tech, Product, or Analytics. If you're looking to contribute to a fast-paced, highly visible environment where your work drives real business impact, CSi offers the opportunity to build the future of customer intelligence on a scale.<br>Role Summary Enable scalable, data-driven campaign execution through optimised feeds and dynamic content frameworks.<br>Experience Required: 4 – 6+ years<br>Key Responsibilities Own product and content feed stability. Develop scalable dynamic content frameworks. Improve taxonomy and catalog structures. Partner with ecommerce teams to align data structures. Monitor and optimise feed performance.<br>Key Competencies & Behaviors Experience with ecommerce catalogs and marketing feeds. Strong operational discipline. Ability to build scalable frameworks. Collaborative and detail-oriented mindset.

<ul><li>Deliver exceptional customer service in Arabic, resolving inquiries and issues with a focus on first-call resolution and customer satisfaction.</li><li>Act as a brand ambassador, building rapport and trust with Arabic-speaking customers through empathetic and professional communication.</li><li>Troubleshoot and diagnose customer issues, providing clear and concise solutions or escalating complex problems to relevant departments.</li><li>Maintain accurate and detailed customer records in the CRM system, documenting all interactions and resolutions.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; some college education is a plus.</li><li>Proven experience (2+ years) in a customer-facing role, preferably within a call center environment.</li><li>Native or near-native fluency in Arabic (written and spoken) is essential.</li><li>Proficiency in English for internal communication and documentation.</li></ul>

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br>Lead Qualification Representative<br><br><strong>Location:</strong> Remote<br><br><strong>Schedule:</strong> Full-time, EST Business Hours Required<br><br><strong>Compensation:</strong> C$40,000–C$50,000 annually, based on experience, qualifications, and performance<br><br>The Opportunity<br><br>Royal York Property Management is hiring an experienced Lead Qualification Representative to speak with property owners about rental-guarantee insurance options.<br><br>Rental-guarantee insurance may help protect property owners when a tenant defaults on their rent. Your role will be to contact property owners, explain the purpose of the call, confirm basic qualification information, identify interest, and connect appropriate property owners with a sales representative through a live transfer.<br><br>This is a high-volume outbound-calling position—not a traditional customer-service role. You will work from an automatic dialer and will be expected to handle objections, keep appropriate prospects engaged, and consistently meet qualified-transfer targets.<br><br>You will not provide detailed insurance advice, determine eligibility, guarantee approval, or complete enrolments. Sales representatives will review the property owner’s circumstances and explain the available coverage.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls using an automatic dialer</li><li>Speak with property owners about rental-guarantee insurance options</li><li>Deliver clear and professional call openings</li><li>Confirm required property-owner and qualification information</li><li>Identify whether the prospect is interested in learning more</li><li>Explain the purpose and potential value of the service clearly</li><li>Handle questions, objections, suspicion, and rejection professionally</li><li>Obtain permission before initiating a transfer</li><li>Complete warm live transfers to sales representatives</li><li>Remain on the line until the receiving representative accepts the call</li><li>Record accurate notes, outcomes, and dispositions in the CRM</li><li>Schedule callbacks and follow up on unsuccessful transfers when required</li><li>Respect opt-out and do-not-call requests</li><li>Follow approved scripts, qualification rules, and compliance requirements</li><li>Participate in coaching, call reviews, and performance reporting</li><li>Meet call-quality and accepted-transfer targets<br><br></li></ul><strong>What You’ll Need<br><br></strong><ul><li>Three or more recent years of high-volume outbound-calling experience</li><li>Experience with lead qualification and live transfers</li><li>Experience working against measurable hourly or daily performance targets</li><li>Experience using an automatic dialer</li><li>Experience using a CRM while actively calling</li><li>Strong spoken and written English</li><li>Clear listening, communication, and objection-handling skills</li><li>Confidence speaking with busy, suspicious, or frustrated prospects</li><li>The ability to remain calm and professional during difficult calls</li><li>Accurate call-disposition and documentation habits</li><li>The resilience to remain productive during continuous calling</li><li>The ability to follow scripts and compliance requirements without sounding unnatural</li><li>Full-time availability during the assigned campaign schedule</li><li>Verifiable employment history and professional references<br><br></li></ul>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer is preferred.<br><br>Experience in insurance, real estate, property management, mortgages, financial services, telecommunications, lead generation, telemarketing, consumer services, or another regulated call-centre environment is an asset.<br><br>Direct property-management or insurance experience is preferred but not mandatory. Strong candidates from other high-volume outbound campaigns will be considered.<br><br>How to Apply<br><br>Apply with your résumé.<br><br>If your background aligns with the position, you will receive an email with a link to complete a short pre-recorded video interview within 24–48 hours of applying.<br><br>Selected candidates may also be required to complete a typing test, equipment check, employment-reference verification, call role-play, and live skills interview.<br><br>What Success Looks Like<br><br><strong>Performance Will Be Measured Through<br><br></strong><ul><li>Accepted qualified transfers</li><li>Accuracy of lead qualification</li><li>Call quality and professionalism</li><li>Compliance with campaign requirements</li><li>Accurate CRM notes and dispositions</li><li>Dialer activity</li><li>Attendance and schedule reliability</li><li>Objection-handling ability</li><li>Responsiveness to coaching</li><li>Consistent performance during high-volume calling<br><br></li></ul>The position may require approximately five accepted qualified transfers per dialing hour, depending on campaign conditions and lead quality.<br><br>Who Will Succeed<br><br>The right person is confident, resilient, organized, and comfortable spending most of the workday on consecutive outbound calls.<br><br>You should be able to recover quickly from rejection, communicate naturally within a structured call process, and move interested property owners toward a live conversation with a sales representative.<br><br>You must also understand that strong performance never requires misleading a prospect, promising coverage, ignoring qualification requirements, or continuing after an explicit opt-out request.<br><br>Remote-Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A private and professional workspace</li><li>Dual monitors</li><li>A computer with at least 16 GB of RAM</li><li>Reliable internet speed of at least 100 Mbps</li><li>Backup internet connectivity or power</li><li>A wired noise-cancelling headset</li><li>A webcam</li><li>A current operating system with appropriate security updates<br><br></li></ul> See All Open Roles

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br>Lead Qualification Representative<br><br><strong>Location:</strong> Remote<br><br><strong>Schedule:</strong> Full-time, EST Business Hours Required<br><br><strong>Compensation:</strong> C$40,000–C$50,000 annually, based on experience, qualifications, and performance<br><br>The Opportunity<br><br>Royal York Property Management is hiring an experienced Lead Qualification Representative to speak with property owners about rental-guarantee insurance options.<br><br>Rental-guarantee insurance may help protect property owners when a tenant defaults on their rent. Your role will be to contact property owners, explain the purpose of the call, confirm basic qualification information, identify interest, and connect appropriate property owners with a sales representative through a live transfer.<br><br>This is a high-volume outbound-calling position—not a traditional customer-service role. You will work from an automatic dialer and will be expected to handle objections, keep appropriate prospects engaged, and consistently meet qualified-transfer targets.<br><br>You will not provide detailed insurance advice, determine eligibility, guarantee approval, or complete enrolments. Sales representatives will review the property owner’s circumstances and explain the available coverage.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls using an automatic dialer</li><li>Speak with property owners about rental-guarantee insurance options</li><li>Deliver clear and professional call openings</li><li>Confirm required property-owner and qualification information</li><li>Identify whether the prospect is interested in learning more</li><li>Explain the purpose and potential value of the service clearly</li><li>Handle questions, objections, suspicion, and rejection professionally</li><li>Obtain permission before initiating a transfer</li><li>Complete warm live transfers to sales representatives</li><li>Remain on the line until the receiving representative accepts the call</li><li>Record accurate notes, outcomes, and dispositions in the CRM</li><li>Schedule callbacks and follow up on unsuccessful transfers when required</li><li>Respect opt-out and do-not-call requests</li><li>Follow approved scripts, qualification rules, and compliance requirements</li><li>Participate in coaching, call reviews, and performance reporting</li><li>Meet call-quality and accepted-transfer targets<br><br></li></ul><strong>What You’ll Need<br><br></strong><ul><li>Three or more recent years of high-volume outbound-calling experience</li><li>Experience with lead qualification and live transfers</li><li>Experience working against measurable hourly or daily performance targets</li><li>Experience using an automatic dialer</li><li>Experience using a CRM while actively calling</li><li>Strong spoken and written English</li><li>Clear listening, communication, and objection-handling skills</li><li>Confidence speaking with busy, suspicious, or frustrated prospects</li><li>The ability to remain calm and professional during difficult calls</li><li>Accurate call-disposition and documentation habits</li><li>The resilience to remain productive during continuous calling</li><li>The ability to follow scripts and compliance requirements without sounding unnatural</li><li>Full-time availability during the assigned campaign schedule</li><li>Verifiable employment history and professional references<br><br></li></ul>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer is preferred.<br><br>Experience in insurance, real estate, property management, mortgages, financial services, telecommunications, lead generation, telemarketing, consumer services, or another regulated call-centre environment is an asset.<br><br>Direct property-management or insurance experience is preferred but not mandatory. Strong candidates from other high-volume outbound campaigns will be considered.<br><br>How to Apply<br><br>Apply with your résumé.<br><br>If your background aligns with the position, you will receive an email with a link to complete a short pre-recorded video interview within 24–48 hours of applying.<br><br>Selected candidates may also be required to complete a typing test, equipment check, employment-reference verification, call role-play, and live skills interview.<br><br>What Success Looks Like<br><br><strong>Performance Will Be Measured Through<br><br></strong><ul><li>Accepted qualified transfers</li><li>Accuracy of lead qualification</li><li>Call quality and professionalism</li><li>Compliance with campaign requirements</li><li>Accurate CRM notes and dispositions</li><li>Dialer activity</li><li>Attendance and schedule reliability</li><li>Objection-handling ability</li><li>Responsiveness to coaching</li><li>Consistent performance during high-volume calling<br><br></li></ul>The position may require approximately five accepted qualified transfers per dialing hour, depending on campaign conditions and lead quality.<br><br>Who Will Succeed<br><br>The right person is confident, resilient, organized, and comfortable spending most of the workday on consecutive outbound calls.<br><br>You should be able to recover quickly from rejection, communicate naturally within a structured call process, and move interested property owners toward a live conversation with a sales representative.<br><br>You must also understand that strong performance never requires misleading a prospect, promising coverage, ignoring qualification requirements, or continuing after an explicit opt-out request.<br><br>Remote-Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A private and professional workspace</li><li>Dual monitors</li><li>A computer with at least 16 GB of RAM</li><li>Reliable internet speed of at least 100 Mbps</li><li>Backup internet connectivity or power</li><li>A wired noise-cancelling headset</li><li>A webcam</li><li>A current operating system with appropriate security updates<br><br></li></ul> See All Open Roles