Call Center Jobs in UAE

<ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls.</p></li><li><p>Maintaining departmental KPI’s.</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.</p></li><li><p>Ensures call backs are completed in a timely manner.</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</p></li><li><p>Assists the patient in the best way possible and creating a good impression.</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</p></li><li><p>Multitask and manage the call volumes as per the call process flow.</p></li><li><p>Promote the services of the hospital to patients.</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department.</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Participates and contributes to scheduled in-house training programs.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.</p></li><li><p>Appointment management including no shows, confirmation, cancellation & rescheduling.</p></li><li><p>Doctors calendar creation and updating & maintaining doctors notes.</p></li><li><p>Maintaining the duty changes as per the unit protocol.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</p></li></ul>

<p><strong>Join Citiway Real Estate as a Property Consultant – Unlock Your True Earning Potential!</strong></p><p>Are you an ambitious real estate professional looking for the right platform to scale your business? At Citiway Real Estate, we eliminate your largest overhead costs so you can focus entirely on what you do best: closing deals.</p><p>While this position is 100% commission-based, we invest heavily in your immediate and long-term success by providing complete, top-tier corporate backing.</p><p>&nbsp;</p><p><strong>Why Join Citiway Real Estate?</strong></p><ul><li><strong>Fresh Hot Leads Daily:</strong> Receive a consistent, steady stream of pre-qualified leads daily.</li><li><strong>Full Call Center Support:</strong> Benefit from our dedicated call center team to assist with initial client filtering.</li><li><strong>Premium Portal Exposure:</strong> We fully fund and provide high-performing ads on major property platforms like Property Finder.</li><li><strong>Personal Branding &amp; Content:</strong> Complete marketing support to build, film, and elevate your personal digital presence in the Dubai market.</li><li><strong>No Cap on Earnings:</strong> A highly competitive commission structure with unlimited payout potential.</li><li><strong>Training &amp; Growth:</strong> Continuous industry-leading insights into both off-plan and secondary markets.</li></ul><p>&nbsp;</p><p><strong>Who We Are Looking For:</strong></p><ul><li><strong>Experienced Agents:</strong> A minimum of 2 years of active experience in Dubai’s real estate market, with a strong focus on the Off-Plan sector.</li><li><strong>Market Experts:</strong> Solid knowledge of property laws, transactional regulations, and current market trends.</li><li><strong>Strong Communicators:</strong> Excellent negotiation, presentation, and English communication skills.</li><li><strong>Licensed &amp; Mobile:</strong> A valid UAE driver’s license is mandatory.</li></ul><p><strong>Job Type:</strong> Full-time</p><p><strong>Location:</strong> Dubai</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>BUSINESS INTRODUCTION</strong><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><strong>JOB TITLE</strong><br>Store Associate | MAF Retail | Retail Discount UAE<br><strong>ROLE SUMMARY</strong><br>The Store Associate is a non-management multitasking role with a Central Cash Office, Commercial and Receiving scope.The role holder is in charge of organizing shelf space in both the selling area &amp; warehouse to ensure clean and presentable display. Respect the National Plan-o-gram. Maintain, organize and control the resources required to satisfy customers and achieve target. Support Centeral Cashier Office, Receiving and Customer Service when needed.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Support receiving team in checking, receiving and displaying products</li><li>Support the team to control and optimize the section margin level, shrinkage and waste.</li><li>Ensure appropriate display of goods through accurate labelling of items and correct pricing.</li><li>Replenish and arrange the items on shelves, ensure appropriate assortment of items in terms of appearance, quantity, quality and price range.</li><li>Assist the customers in their item inquiries, react rapidly to the requirements, and promote sales while maintaining a quality customer service manner.</li><li>Support Central Cashier Office team by assisting at cash counter to scan and package purchased products</li><li>Identify slow moving items and sleeping stock in order to determine priority of expiry if applicable</li><li>Abide by the hygiene and safety regulations of the store, warehouse and local authorities.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Diploma in Business Management/Administration is a plus.</li><li>Good command of English language specially in conversation.</li><li>Ability to multi-task.</li><li>1 – 3 Years commercial experience in similar retail brands.</li><li>Ability to adapt in a multicultural environment.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Role</b></p><p>The Specialist/Consultant Internal Medicine Physician (Internist) at New Royal Medical and Dental Center</p><p>(NRMDC) will provide expert, evidence-based preventive care, accurate diagnoses, and comprehensive</p><p>treatment plans for adult patients experiencing acute and chronic complex illnesses. This is a full-time in</p><p>person role within a high-volume, state-of-the-art medical center. The successful candidate will report to the</p><p>NRMDC Medical Director.</p><p><br></p><p>Key Responsibilities</p><p> Clinical Care: Conduct detailed medical evaluations, physical examinations, and diagnostic</p><p>assessments for adult patients.</p><p> Disease Management: Diagnose and treat acute conditions and long-term chronic diseases,</p><p>including diabetes, hypertension, cardiovascular disorders, metabolic syndromes, and respiratory</p><p>illnesses.</p><p> Preventive Health: Deliver preventive care through tailored health screenings, routine</p><p>immunizations, and lifestyle/nutritional counseling.</p><p> Care Coordination: Refer patients and collaborate closely with subspecialists (e.g., cardiologists,</p><p>endocrinologists) to manage multi-system disorders.</p><p> Patient Communication: Clearly explain complex diagnoses, test results, and treatment expectations</p><p>to patients and their families.</p><p> On-Call Duties: Participate in the medical center&amp;#39;s rotational on-call schedule to support emergency</p><p>consults or urgent care needs.</p><p> Regulatory Compliance: Maintain rigorous, confidential Electronic Medical Records (EMR) in</p><p>absolute alignment with UAE healthcare standards and data privacy laws.</p><p> Quality Assurance: Participate actively in local clinical audits, peer reviews, and continuous medical</p><p>education (CME) initiatives.</p><p> Staff Wellbeing &amp;amp; Events: Actively support clinical staff wellbeing initiatives, participate in internal</p><p>team-building, medical center health campaigns and other relevant external events.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Candidate Requirements</b></p><p>Credentials and Experience</p><p> Medical Degree: MBBS, MD, or equivalent recognized medical degree from an accredited</p><p>institution.</p><p> Specialization: Completion of a higher professional specialization/residency program in Internal</p><p>Medicine.</p><p> Licensing Requirements: Must hold an active license or a valid Eligibility Letter from the relevant</p><p>UAE health regulatory bodies.</p><p> Experience: Minimum of 5-7 years of post-specialization experience in a hospital or private medical</p><p>center environment.</p><p>Skills and Attributes</p><p> Fluency in English, Hindi and Arabic is highly preferred.</p><p> Familiarity with local healthcare regulations, including Emiratization mandates and compliance</p><p>guidelines within private healthcare settings preferred.</p><p> Strong interpersonal skills and problem-solving mindset; an approachable demeanor with focus on</p><p>family centered care models to maintain patient satisfaction metrics.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.<br>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel</p><br><br>Responsibilities:<br><p><br>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls<br>Maintaining departmental KPI’s.<br>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.<br>Responsible for attending to all the incoming patient calls promptly, without delay.<br>Ensures call backs are completed in a timely manner.<br>Maintains clarity in communication and pleasant tone of voice at all times.<br>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.<br>Assists the patient in the best way possible and creating a good impression<br>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.<br>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p><br><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.<br>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.<br>Multitask and manage the call volumes as per the call process flow.<br>Promote the services of the hospital to patients.<br>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department<br>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety &amp; JCI.<br>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.<br>Participates and contributes to scheduled in-house training programs.<br>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.<br>Maintains patient &amp; staff confidentiality.<br>Demonstrates the ability to listen to others in promoting effective communication.<br>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.<br>Doctors calendar creation and updating &amp; maintaining doctors notes.<br>Maintaining the duty change as per the unit protocol.</p><br><br>Qualifications:<br><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</p><br> </div>

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back)<br>- Interact with customers over the phone, chat , email to understand their banking needs.<br>- Provide excellent customer service to achieve customer loyalty.<br>- Resolve problems over the live chat, email or telephone.<br>- Convert sales opportunities in order to meet financial targets.<br>- Clarify and explain procedures and products over the telephone.<br>- Capture and report customer feedback towards continual product development.<br><br>Key Result Areas Achieve the required KPI set in term of<br>Adherence<br>CRD<br>AHT<br>Quality score<br>post call suveuy<br>NPS<br>Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.<br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br>Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).<br>- 1 – 3 years experience<br>- Very customer focused<br>- Computer literate<br>- Excellent communication skills<br>- Strong listening skills.

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back)<br>- Interact with customers over the phone, chat , email to understand their banking needs.<br>- Provide excellent customer service to achieve customer loyalty.<br>- Resolve problems over the live chat, email or telephone.<br>- Convert sales opportunities in order to meet financial targets.<br>- Clarify and explain procedures and products over the telephone.<br>- Capture and report customer feedback towards continual product development.<br><br>Key Result Areas Achieve the required KPI set in term of<br>Adherence<br>CRD<br>AHT<br>Quality score<br>post call suveuy<br>NPS<br>Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.<br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br>Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).<br>- 1 – 3 years experience<br>- Very customer focused<br>- Computer literate<br>- Excellent communication skills<br>- Strong listening skills.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Supervises all operations and procedures performed by the Communication Department, reviews operational action plans, and provides guidance and supervision for all operations and development of the call center in accordance with best practices. Links these operations with the customer relationship management (CRM) system to ensure immediate responses to customer and public requests and inquiries in coordination with relevant entities, aligning with the organization's strategic plan. Supervises and monitors the execution of all departmental operations and procedures to ensure continuous improvement and development of the call center in compliance with issued regulations, bylaws, and policies, while enhancing institutional identity and raising the organization's media profile.</span></span></p><br><ol><li><span><span>Define and approve strategic and operational objectives for the communication department, prepare and implement corporate communication plans reflecting the organization's mission, achievements, and initiatives, and ensure alignment with the overall strategy.</span></span></li><li><span><span>Manage and direct corporate messaging across various traditional and digital media channels, ensuring consistency with the organization's identity and strategy.</span></span></li><li><span><span>Ensure the effectiveness of receiving all customer inquiries through communication channels, providing them with accurate information via on-the-job training covering various reports, inquiries, and events. Ensure the preparation and continuous updating of FAQs regarding the organization's services and events in cooperation with organizational units and link them to the services directory.</span></span></li><li><span><span>Enhance and support communication methods with call centers of government and private departments and institutions to handle emergencies, services, and joint reports between these entities and the organization. Direct and monitor the evaluation of the effectiveness of call center systems, reporting systems, and inquiry responses, updating them based on impact measurement results to drive development and modernization.</span></span></li><li><span><span>Supervise media relations management, including drafting press releases, coordinating media interviews, and managing crisis communication in accordance with approved protocols.</span></span></li><li><span><span>Coordinate and supervise the preparation of official letters, briefing materials, and talking points for senior leadership to participate in events and media appearances.</span></span></li><li><span><span>Supervise the preparation and development of newsletters, publications, and digital content to enhance the organization's internal and external communication and ensure the application of the corporate identity across all media materials and communication channels.</span></span></li><li><span><span>Supervise the planning and execution of events, conferences, and awareness campaigns in coordination with relevant organizational units to enhance institutional presence.</span></span></li><li><span><span>Monitor and analyze media coverage, measure public opinion trends toward the organization, and prepare necessary reports and recommendations for senior management.</span></span></li><li><span><span>Supervise the communication team and manage external service providers (such as media and design agencies), ensuring deliverable quality and adherence to timelines.</span></span></li><li><span><span>Perform other job-related duties and responsibilities as assigned.</span></span></li></ol> <p><span><span><strong>Qualifications &amp; Experience:</strong> Bachelor's degree with 11 years of experience, or Master's degree with 9 years of practical experience.</span></span></p><br><p><span><span><strong>Specialization:</strong> Media, Public Relations, Corporate Communication, Marketing, Business Administration, or any related fields from an accredited university.</span></span></p><br> </div>

Job Description<br><br>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br>About The Position<br><br>Wynn Al Marjan Island is currently seeking a Supervisor – Call Center Operations to join the resort’s Call Canter Operations team.<br><br>Responsibilities<br><br>The primary duties and responsibilities of this role are:<br><br>Operational Training and Upskilling<br><br> Drive structured training delivery for new hires, refreshers Ensure structured training includes upselling techniques, product positioning, and value-based selling aligned with reservation channels Ensure team readiness across all channels (calls, email, chat, digital platforms) Lead multi-skilling initiatives to enable flexibility across functions Maintain and track certification standards for all team members Ensure agents are fully equipped with product, system, and process knowledge Ensure agents are trained to identify guest needs and convert opportunities across Rooms, Restaurants, and Theatre reservations <br><br>People Leadership<br><br> Supervise and support a team of agents with a strong focus on capability development Conduct structured coaching sessions based on quality audits and performance gaps Provide actionable, skills-based feedback to improve service delivery Develop individualized improvement plans with clear follow-up <br><br>Quality & Coaching <br><br> Include upselling and personalization effectiveness within quality audits across all channels Assess how well agents identify opportunities and recommend relevant products/services aligned to guest needs Provide coaching on improving conversion through personalization, without compromising luxury service standards Identify trends from quality audits and drive targeted coaching interventions Partner with leadership to calibrate quality standards and expectations <br><br>Performance Management<br><br> Monitor key metrics including SLA, AHT, quality scores, and productivity Track and monitor commercial performance related to reservation channels, including upselling effectiveness and conversion quality Identify performance gaps linked to skill deficiencies and address through coaching/training Identify gaps in revenue opportunities (missed upsell, incorrect positioning, low conversion) and address through coaching and training Drive balance between service quality and commercial outcomes aligned with brand standards (no hard selling, ethical practices) Drive consistency in team performance through structured development plans Support achievement of operational targets through capability building <br><br>Knowledge Management<br><br> Ensure accuracy, consistency, and accessibility of knowledge base content Ensure knowledge base includes clear guidance on products, offers, and positioning to support effective upselling and conversion Act as a point of contact for process clarifications and updates Drive knowledge-sharing practices within the team Ensure updates are communicated and embedded effectively across the team <br><br>Guest Experience & Quality<br><br> Ensure all guest communication reflects consistency, professionalism, and brand standards Drive quality-first mindset across all interactions Support resolution of escalations with focus on service recovery and learning opportunities <br><br>Process Adherence & Improvement<br><br> Ensure compliance with SOPs, processes, and service standards Identify process gaps impacting quality or efficiency Support implementation of improvements with focus on operational effectiveness and consistency <br><br>Accountability<br><br> Support frontline operations by actively assisting with call handling during peak periods while managing multi-tasking across team priorities Drive team ability to multi-task effectively across operational demands and multi-skill across functions, ensuring certification completion, capability development, and readiness <br><br>Track And Report<br><br> Upsell conversion trends Revenue opportunity gaps Channel-wise performance (Rooms vs Restaurants vs Theatre) Share insights with Assistant Manager to support commercial strategy and training focus <br><br>About You<br><br>The ideal candidate for this position will have the following experience and qualifications:<br><br> Bachelor’s degree or equivalent experience 2–4 years of call center experience with team handling exposure Strong facilitation, coaching, and development skills Experience in quality auditing and performance coaching preferred Exposure to knowledge management or content governance is an advantage Strong understanding of call center operations and service quality metrics Excellent communication, feedback delivery, and stakeholder management skills Ability to work in a fast-paced, performance-driven environment <br><br>About Wynn Al Marjan Island’s Benefits<br><br>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>You will be the first point of contact for our patients, providing them with exceptional customer service and support.&nbsp; Ensuring&nbsp;</span><span>calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.</span></p><br><p><span><span>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel</span><span>.</span></span></p><br><br>Responsibilities:<br><ul><li><p><span>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</span></p><br></li><li><p><span>Maintaining departmental KPI’s.</span></p><br></li><li><p><span>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</span></p><br></li><li><p><span>Responsible for attending to all the incoming patient calls promptly, without delay.</span></p><br></li><li><p><span>Ensures call backs are completed in a timely manner.</span></p><br></li><li><p><span>Maintains clarity in communication and pleasant tone of voice at all times.</span></p><br></li><li><p><span>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</span></p><br></li><li><p><span>Assists the patient in the best way possible and creating a good impression</span></p><br></li><li><p><span>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</span></p><br></li><li><p><span>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</span></p><br></li><li><p><span>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</span></p><br></li><li><p><span>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</span></p><br></li><li><p><span>Multitask and manage the call volumes as per the call process flow.</span></p><br></li><li><p><span>Promote the services of the hospital to patients.</span></p><br></li><li><p><span>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</span></p><br></li><li><p><span>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety &amp; JCI.</span></p><br></li><li><p><span>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</span></p><br></li><li><p><span>Participates and contributes to scheduled in-house training programs.</span></p><br></li><li><p><span>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</span></p><br></li><li><p><span>Maintains patient &amp; staff confidentiality.</span></p><br></li><li><p><span>Demonstrates the ability to listen to others in promoting effective communication.</span></p><br></li><li><p><span>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.</span></p><br></li><li><p><span>Doctors calendar creation and updating &amp; maintaining doctors notes.</span></p><br></li></ul><p><span><span>Maintaining the duty change as per the unit protocol.</span></span></p><br><br>Qualifications:<br><p><span><span>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</span></span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary</p><p>We are looking for an experienced Female Telesales Executive with a strong background in outbound sales and lead conversion. The ideal candidate should have a proven track record of achieving sales targets, handling high call volumes, and converting leads into successful sales. This role requires confidence, persistence, and excellent communication skills.</p><p>Key Responsibilities</p><ul><li><p>Conduct outbound calls to potential and existing customers to generate sales.</p></li><li><p>Achieve and exceed monthly sales targets and KPIs.</p></li><li><p>Qualify leads and convert prospects into customers.</p></li><li><p>Explain product/service offerings clearly and persuasively.</p></li><li><p>Maintain consistent follow-ups to close deals.</p></li><li><p>Record all customer interactions accurately in CRM systems.</p></li><li><p>Handle objections professionally and close sales effectively.</p></li><li><p>Coordinate with internal teams for smooth onboarding of customers.</p></li><li><p>Maintain daily, weekly, and monthly sales reports.</p></li><li><p>Ensure high levels of customer engagement and satisfaction.</p></li></ul><p>Requirements</p><ul><li><p>Minimum 5 years of telesales / telemarketing / inside sales experience.</p></li><li><p>Strong proven sales track record in outbound calling environments.</p></li><li><p>Excellent English communication skills (Arabic is an advantage).</p></li><li><p>Ability to handle rejection and work in a target-driven environment.</p></li><li><p>Strong persuasion, negotiation, and closing skills.</p></li><li><p>Experience using CRM systems and call center tools.</p></li><li><p>Self-motivated and able to work under pressure.</p></li></ul><p>Preferred Experience</p><ul><li><p>Experience in high-volume call center environments.</p></li><li><p>Background in UAE sales market (telecom, real estate, insurance, education, or services preferred).</p></li><li><p>Experience working on commission-based incentive structures.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Compensation Structure</p><ul><li><p>Fixed Salary: AED 4,500 – AED 5,000</p></li><li><p>Performance-based commission and incentives</p></li><li><p>Monthly/quarterly sales bonuses based on targets</p></li></ul><p>Notes</p><p>This role is strictly performance-driven. Candidates should be comfortable with target-based work culture and active outbound calling.</p><p></p></section>

<p>A reputable company is looking for a Call Center / Customer Service Executive to handle customer inquiries, provide accurate information, and ensure a positive customer experience. Candidates with good communication skills and a customer-focused approach are encouraged to apply.</p> <p>Responsibilities<br /> Handle incoming customer calls, messages, and inquiries professionally.<br /> Provide clear information about products, services, and procedures.<br /> Respond to customer concerns and resolve issues efficiently.<br /> Maintain accurate records of customer interactions.<br /> Follow up with customers when required.<br /> Coordinate with relevant departments to address customer requests.<br /> Meet assigned service and performance standards.<br /> Maintain a polite, helpful, and professional attitude at all times.<br /> Requirements<br /> High school diploma or equivalent.<br /> Good spoken and written English.<br /> Strong communication and interpersonal skills.<br /> Basic computer and MS Office knowledge.<br /> Ability to handle customers calmly and professionally.<br /> Previous call center or customer service experience is an advantage.<br /> Freshers may also apply.<br /> Benefits<br /> Competitive salary<br /> Company-provided employment benefits<br /> Training and development opportunities<br /> Supportive working environment<br /> Career growth opportunities</p> <p>How to Apply:<br /> Interested applicants may submit their updated CV through the application channel provided in the job advertisement.hr.krisamp@gmail.com</p>

<p>A reputable company is looking for a Call Center / Customer Service Executive to handle customer inquiries, provide accurate information, and ensure a positive customer experience. Candidates with good communication skills and a customer-focused approach are encouraged to apply.</p> <p>Responsibilities<br /> Handle incoming customer calls, messages, and inquiries professionally.<br /> Provide clear information about products, services, and procedures.<br /> Respond to customer concerns and resolve issues efficiently.<br /> Maintain accurate records of customer interactions.<br /> Follow up with customers when required.<br /> Coordinate with relevant departments to address customer requests.<br /> Meet assigned service and performance standards.<br /> Maintain a polite, helpful, and professional attitude at all times.<br /> Requirements<br /> High school diploma or equivalent.<br /> Good spoken and written English.<br /> Strong communication and interpersonal skills.<br /> Basic computer and MS Office knowledge.<br /> Ability to handle customers calmly and professionally.<br /> Previous call center or customer service experience is an advantage.<br /> Freshers may also apply.<br /> Benefits<br /> Competitive salary<br /> Company-provided employment benefits<br /> Training and development opportunities<br /> Supportive working environment<br /> Career growth opportunities</p> <p>How to Apply:<br /> Interested applicants may submit their updated CV through the application channel provided in the job advertisement.hr.krisamp@gmail.com</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</p><ol><li><p>Maintaining the departmental KPI</p></li><li><p>Preparing the departmental duty roster as per the operational requirement</p></li><li><p>Liaison with the supervisor and the HOD to improve the KPI and customer service</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay as per the guidelines.</p></li><li><p>Maintains a record of any information or message received from the caller and communicates effectively to the concerned department/person</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times</p></li><li><p>Well versed with the call center processes of call hold, call transfer, message receipt, call back etc as per specified guidelines</p></li><li><p>Assisting the caller in the best way possible and creating a good impression&nbsp;</p></li><li><p>Responsible for first call resolution to achieve the utmost patient satisfaction.</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended to</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services&nbsp;</p></li><li><p>Responsible for collecting and maintaining feedback regarding the service and communicating effectively with the concerned department, regarding any complaints received from patients&nbsp;</p></li><li><p>Responsible to handle difficult/irate callers with calmness in a professional manner and escalate to the concerned department when needed</p></li><li><p>To multitask and manage the call volumes as per the call flow to maintain the KPI within the standards</p></li><li><p>To contribute to improving the departmental performance through the various tasks/projects that may be assigned</p></li><li><p>To promote the services of the hospital to patients who would be looking for it</p></li><li><p>To follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.&nbsp;</p></li><li><p>Participates and contributes to scheduled in-service training programs.&nbsp;</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</p></li><li><p>Maintains confidentiality as per the agreement signed.</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.</p></li><li><p>Develops thorough understanding of policies and procedures of the hospital and&nbsp; Demonstrates respect for them.</p></li><li><p>Carries out other duties when requested by the Head of department.</p></li></ol></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Preferably a college graduate in any discipline.</p><ol><li><p>Minimum 2-year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system.</p></li><li><p>Proficient technology application skills; Basic MS Office (Word, Excel, &amp; Power point) MS Outlook &amp; Internet explorer skills.</p></li><li><p>Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior telephone etiquette skills</p></li><li><p>Patient focused; service oriented; patient &amp; understanding.</p></li><li><p>Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure</p></li><li><p>Reliable, punctual, dependable, and responsive.</p></li><li><p>Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</p></li></ol></li></ol><p></p></section>

<ul><li><p>Respond promptly and professionally to customer inquiries via phone, email, live chat, and other digital communication channels.</p></li><li><p>Handle customer concerns, complaints, and service requests efficiently while maintaining a positive and empathetic approach.</p></li><li><p>Provide accurate information regarding products, services, policies, and procedures.</p></li><li><p>Resolve customer issues within the agreed service levels, escalating complex cases when necessary.</p></li><li><p>Maintain detailed and accurate records of customer interactions in the CRM system.</p></li><li><p>Follow up with customers to ensure timely resolution and complete satisfaction.</p></li><li><p>Coordinate with internal departments to resolve customer queries effectively.</p></li><li><p>Meet individual and team performance targets, including response time, customer satisfaction, and quality standards.</p></li><li><p>Ensure all customer interactions are handled professionally and in accordance with company policies.</p></li><li><p>Continuously contribute to improving customer service processes and overall customer experience.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree or equivalent qualification preferred.</p></li><li><p>Previous experience in a <strong>Customer Service, Call Center, Contact Center, or Customer Support</strong> role is preferred.</p></li><li><p>Excellent verbal and written communication skills in <strong>English and Arabic</strong> (both are mandatory).</p></li><li><p>Strong interpersonal and active listening skills.</p></li><li><p>Ability to manage customer interactions across phone, email, and chat simultaneously.</p></li><li><p>Proficient in Microsoft Office and CRM/customer support systems.</p></li><li><p>Strong problem-solving, organizational, and multitasking abilities.</p></li><li><p>Ability to work in a fast-paced, customer-centric environment.</p></li><li><p>Positive attitude, professional appearance, and a customer-first mindset.</p></li><li><p>Flexibility to work shifts, weekends, or public holidays if required.</p></li><li><p>Experience handling omnichannel customer support (Voice, Email & Live Chat).</p></li><li><p>Strong conflict resolution and complaint-handling skills.</p></li><li><p>Excellent typing speed and written communication skills.</p></li><li><p>Ability to remain calm and professional under pressure.</p></li><li><p>Experience working with customer service KPIs such as First Response Time (FRT), Average Handling Time (AHT), Customer Satisfaction (CSAT), and Service Level Agreements (SLAs).</p></li></ul><p><br></p><p>NOTE: Only candidates immediately available with Customer support/call center experience can apply!</p>

<ul><li><p>Call Center Operations: Handle incoming patient calls, schedule appointments, address inquiries, and resolve concerns efficiently while maintaining a high standard of care. </p></li><li><p>Patient Relations: Serve as a compassionate point of contact, ensuring every patient enjoys a seamless, supportive journey from initial inquiry to follow-up care. </p></li><li><p>Social Media Communication: Monitor and professionally respond to patient queries, comments, and direct messages across our social media channels (Instagram, Facebook, Google Reviews, etc.)</p></li><li><p>Cross-Team Coordination: Collaborate with medical, administrative, and operations teams to ensure accurate communication and swift conflict resolution. </p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience: Minimum 2 years of experience in a call center or patient relations role specifically within the UAE healthcare sector.</p><p>Language Skills: Excellent, fluent command of English (spoken and written). Strong business writing skills are essential for managing social media responses. Arabic fluency is a strong plus. </p><p>Social Media Savvy: Hands-on experience managing and drafting tone-appropriate, compliant responses on social media platforms.</p><p>Technical Proficiency: Comfortable navigating healthcare CRM systems, patient management software, and multiline phone systems.</p><p>Soft Skills: Outstanding active listening skills, high emotional intelligence, problem-solving agility, and a calm demeanor under pressure.</p>

<ul><li>Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.</li><li>Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.</li><li>Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.</li><li>Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; a degree in a related field is a plus.</li><li>1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.</li><li>Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.</li><li>Proficient in using CRM software and other communication tools to manage customer data effectively.</li></ul>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLECustomer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations<br>Job Requirements Provide excellent customer service and support daily operations across MAF Entertainment venues. At MAF Cinemas, ensure smooth cinema operations and high service standards. At Magic Planet, deliver a safe, enjoyable guest experience and monitor equipment operations. At Ski Dubai, support customer service functions, party room operations, and marketing activities as needed.<br>ROLE PROFILEDeliver consistent high-level customer service across all MAF Entertainment venues in line with company SOPs. Support daily operations across MAF Cinemas Handle ticketing, sales, and bookings using system platforms, including upselling and promoting products and services. Process payments accurately (cash, card, vouchers), issue receipts/refunds, and perform cash reconciliation and reporting. Assist with guest services including inquiries, complaints, tours, and coordination of parties and events. Maintain cleanliness, safety, and professional standards while following health, safety, and management instructions.<br>Requirements Physically fit and able to perform all required duties in a fast-paced entertainment environment across MAF Cinemas Strong communication and interpersonal skills with the ability to interact professionally with guests and colleagues in English, with Arabic as an advantage. UAE family book. Customer service focused with at least one to two years of experience in customer service, food and beverage, or retail roles, and a minimum high school education. Skilled in cash handling, basic computer use, attention to detail, mathematical accuracy, and able to follow procedures while applying upselling techniques and maintaining high service standards.<br>What We Offer At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>BUSINESS INTRODUCTION</strong><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><strong>JOB TITLE</strong><br>Director Compliance - Retail | MAF Retail | Head Office UAE<br><strong>ROLE SUMMARY</strong><br>The Majid Al Futtaim (MAF) Retail Compliance department, reporting functionally to the MAF Holding Compliance department and administratively to the Retail CEO, has three mandates. The mandates are Proactive compliance, Investigations, and Compliance Monitoring, which includes Code of Conduct and all related policies, Whistleblowing, Third-party risk management, Supplier Code of Conduct, Conflict of interest and Fraud, Waste and Abuse, Human Rights risk management, Regulatory Compliance manageme<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Contribute to setting up and maintaining a robust compliance framework aligned with regulatory requirements and Company Policies.</li><li>Liaise with the investigations team for investigative counts and identify corrective measures to either improve compliance monitoring or training and awareness.</li><li>Supporting the investigations team during investigations and identifying key resources within the Retail Compliance team to perform investigations in coordination with the Holding Investigations team.</li><li>Provide strategic advice to senior management on compliance risks and emerging regulatory issues.</li><li>Oversee compliance training, awareness, and reporting across Retail.</li><li>Collaborate with Legal, HR, Risk, and Security teams to ensure a consistent and coordinated approach to governance and ethics.</li><li>Support VP Compliance with preparing documentary reporting to regulators, auditors, and executive committees as required in either dashboards, MS Word, or PowerPoint.</li><li>Support the execution of all Compliance activities across Retail Operations</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s or Master’s in accounting, with a law qualification or demonstrated equivalent experience. Professional certificates for Compliance Management, Business Ethics and/or forensic investigations such as CCEP-I, or Certified Fraud Examiner.</li><li>12+ years of compliance experience, preferably within the Middle East and / or North Africa region, Supporting investigative knowledge an advantage.</li><li>Fraud risk management</li><li>Technical investigation experience on internal misconduct, external regulator-led investigations around sanctions, human rights, etc.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

BUSINESS INTRODUCTION<br><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><br>JOB TITLE<br><br>Director Compliance - Retail | MAF Retail | Head Office UAE<br><br>Role Summary<br><br>The Majid Al Futtaim (MAF) Retail Compliance department, reporting functionally to the MAF Holding Compliance department and administratively to the Retail CEO, has three mandates. The mandates are Proactive compliance, Investigations, and Compliance Monitoring, which includes Code of Conduct and all related policies, Whistleblowing, Third-party risk management, Supplier Code of Conduct, Conflict of interest and Fraud, Waste and Abuse, Human Rights risk management, Regulatory Compliance manageme<br><br>ROLE PROFILE<br><br>Contribute to setting up and maintaining a robust compliance framework aligned with regulatory requirements and Company Policies. Liaise with the investigations team for investigative counts and identify corrective measures to either improve compliance monitoring or training and awareness. Supporting the investigations team during investigations and identifying key resources within the Retail Compliance team to perform investigations in coordination with the Holding Investigations team. Provide strategic advice to senior management on compliance risks and emerging regulatory issues. Oversee compliance training, awareness, and reporting across Retail. Collaborate with Legal, HR, Risk, and Security teams to ensure a consistent and coordinated approach to governance and ethics. Support VP Compliance with preparing documentary reporting to regulators, auditors, and executive committees as required in either dashboards, MS Word, or Power Point. Support the execution of all Compliance activities across Retail Operations<br><br>Requirements<br><br>Bachelor’s or Master’s in accounting, with a law qualification or demonstrated equivalent experience. Professional certificates for Compliance Management, Business Ethics and/or forensic investigations such as CCEP-I, or Certified Fraud Examiner.12+ years of compliance experience, preferably within the Middle East and / or North Africa region, Supporting investigative knowledge an advantage. Fraud risk management Technical investigation experience on internal misconduct, external regulator-led investigations around sanctions, human rights, etc.<br><br>What We Offer<br><br>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.