Call Center Jobs in UAE

<p><strong>Key Responsibilities</strong></p><p>• Handle inbound and outbound sales calls to promote products and services.</p><p>• Promote, sell, and cross-sell Motor, Medical, and Non-Motor Takaful products and services.</p><p>• Provide accurate information on Takaful products and services and tailored solutions to customers.</p><p>• Maintain high standards of customer service, call quality, and adherence to approved scripts and procedures.</p><p>• Follow up on leads and convert opportunities into new business.</p><p><br></p><p><strong>Success Profile</strong></p><p><strong>Education</strong></p><p>• Bachelor's Degree in Business Administration, Insurance, Finance, or a related field is preferred.</p><p><br></p><p><strong>Experience</strong></p><ul><li>1–2 years of experience in a call center or telesales environment.</li><li>Previous sales experience is preferred</li></ul><p><br></p><p><strong>Technical Competencies</strong></p><p>• Sound knowledge of Motor or Non-Motor Takaful products, coverage, benefits, and eligibility requirements.</p><p>• Proficiency in Microsoft Office applications.</p><p><br></p><p><strong>Behavioural Competencies &amp; Drivers</strong></p><p>• Strong communication, negotiation, and relationship-building skills with a customer-focused approach.</p><p>• Results-oriented mindset with the ability to identify opportunities, convert leads, and achieve sales targets.</p><p>• Integrity, accountability, resilience, and a commitment to delivering high-quality service and continuous improvement.</p>

<ul><li><p>Make outbound calls to generate new real estate leads from target markets .&nbsp;</p></li></ul><ul><li><p>Qualify leads based on budget, intent, and investment interest .&nbsp;</p></li></ul><ul><li><p>Maintain accurate, up-to-date records of calls, lead status, and follow-ups in the CRM.&nbsp;</p></li></ul><ul><li><p>Represent Avanti with an energetic, confident phone manner that builds credibility with prospective investors.&nbsp;</p></li></ul><ul><li><p>Meet daily/weekly call and qualified-lead targets.&nbsp;</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>1–3 years' experience in real estate lead generation or a real estate call center role&nbsp;</p></li></ul><ul><li><p>Working knowledge of the UAE real estate market (locations, project types, off-plan vs. secondary)&nbsp;</p></li></ul><ul><li><p>Fluent in English and Hindi&nbsp;</p></li></ul><ul><li><p>Comfortable on high-volume outbound calling&nbsp;<br><br><strong>What Avanti Offers :</strong><br><br>Fixed monthly salary: AED 3,000–3,500&nbsp;</p></li></ul><ul><li><p>Commission on closed deals originating from the candidate's qualified leads:&nbsp;&nbsp;</p></li></ul><ul><li><p>Training on UAE real estate products and calling scripts&nbsp;</p></li></ul><ul><li><p>Growth path into a client-facing sales/broker role for strong performers&nbsp;</p></li></ul><ul><li><p>Visa will be provided&nbsp;&nbsp;<br></p></li></ul>

<p>Buraq Autos (Goziko Auto Repair Services L.L.C, Dubai DED licence no. 1635102) is hiring a Call Centre Executive / Automotive Service Advisor for the DAY SHIFT at our on-site customer-service desk in International City, Dubai. A separate Night Shift opening is advertised separately.</p><br><p>About us: Buraq Autos is the customer-facing brand of Goziko Auto Repair Services L.L.C, a Dubai-licensed auto repair and mobile roadside-assistance business. Our related service brands include 800 Battery Hub and 800 Tyre Hub. Customers reach us by phone and WhatsApp for battery replacement, tyre fitting, jump-starts and roadside repairs across Dubai and the UAE.</p><br><p>The role: You will be the first voice our customers hear. This is a customer-service and coordination role, not a mechanic vacancy; no technical diagnosis over the phone is expected.</p><br><p>Responsibilities:</p><p>- Answer inbound customer calls and WhatsApp enquiries promptly and professionally.</p><p>- Understand the customer's service requirement and collect accurate vehicle details and location information.</p><p>- Coordinate battery, tyre, jump-start and roadside-service enquiries.</p><p>- Explain approved service options and quotations clearly; convert genuine enquiries into confirmed bookings without pressure.</p><p>- Coordinate with dispatchers and technicians; give customers realistic updates rather than arrival times you cannot confirm.</p><p>- Follow up on pending quotations and bookings.</p><p>- Maintain accurate customer and job records in the system provided.</p><p>- Escalate complaints or technical questions to the right person.</p><p>- Provide a clear handover to the next shift.</p><br><p>Schedule: Day-shift opening (daytime coverage). The exact roster, rest breaks and weekly rest day will be finalised at interview and will comply with UAE Labour Law limits on working hours.</p><br><p>What we offer:</p><p>- Starting basic salary AED 2,200 per month plus commission (commission structure explained at interview).</p><p>- Employment visa and medical insurance provided, subject to UAE work-permit approval; candidates already holding a transferable UAE visa are also welcome.</p><p>- Paid weekly rest day and annual leave in line with UAE Labour Law.</p><br><p>Female applicants are encouraged to apply. Selection is based on relevant skills and experience. We do not charge any recruitment or application fee.</p><br><p>How to apply: Apply through Naukrigulf and tell us briefly: your relevant call-centre/customer-service experience; whether you have worked in an automotive or roadside business; the languages you can use professionally; your notice period or earliest joining date; and your expected salary.</p><p><strong>Desired Candidate Profile</strong></p><p>- Call-handling / customer-service experience.</p><p>- Automotive, service-advisor, garage or roadside-assistance experience is preferred (not mandatory).</p><p>- Calm, clear handling of urgent customer enquiries.</p><p>- Professional spoken and written English is required; Arabic is an advantage.</p><p>- Accurate booking and data-entry skills; comfortable with WhatsApp, computers and customer-management tools.</p><p>- Able to coordinate several live enquiries professionally.</p><p>- Able to work on-site in International City, Dubai, on a day-shift roster.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> We're Hiring – Receptionist / Front Desk Officer</p><p>We are looking for a friendly, organized Receptionist to join our team. You'll be the first point of contact for pet owners — greeting clients, booking appointments, answering calls/WhatsApp inquiries, handling billing, and supporting our vets and pet shop with day-to-day admin.</p><p>What we're looking for:</p><p>Excellent communication skills (English required, Arabic a plus)</p><p>Comfortable with computers/POS systems and multitasking</p><p>Friendly, patient, customer-service oriented</p><p>Prior clinic, hospitality, or retail front-desk experience preferred (vet/pet experience a bonus but not required)</p><p>Must be based in or near Sharjah/Muwaileh</p><p>We offer: Competitive salary, a great team environment, and the chance to work somewhere pets and their owners genuinely love.</p><p> Location: Sharjah</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Strong communication skills (English fluent; Arabic is a strong plus for dealing with local clients)</p><p>Basic computer literacy (MS Office, clinic/POS booking systems)</p><p>Phone and WhatsApp etiquette — comfortable handling high call volumes</p><p>Multitasking and organization (managing appointments, walk-ins, and billing simultaneously)</p><p>Customer service mindset — calm and friendly under pressure, especially with anxious pet owners</p><p>Cash handling / basic billing and invoicing skills</p><p>Comfortable around animals (dogs, cats, and other pets in a clinic setting)</p><p>Team player, punctual, well-presented</p><p>Optional but a plus:</p><p>Prior experience in a veterinary, medical, or hospitality front-desk role</p><p>Familiarity with clinic management software or general scheduling tools</p></div>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLECommis Chef | MAF Entertainment | Operations<br>ROLE SUMMARYThe Commis Chef is responsible for consistently delivering high-quality food and presentation in line with brand standards. The role supports the Sous Chef in daily kitchen operations while strictly adhering to health, safety, and food hygiene regulations to ensure all products served to guests meet the highest standards.<br>ROLE PROFILEPrepares the menu items using the recipes as per brand guidelines. Identifies issues with stock, MEP or any equipment to the Chef in charge on duty immediately should these issues arise. Understands and maintains the safe practices of food handling and HACCP regulations. Understanding skills required to produce menu items. Keeps operating equipment and kitchen equipment clean and in good condition. Has a clear knowledge of venue timings and ensures that areas are cleaned down and MEP is sufficient for the next service timing. Ensures the proper storage and rotation of goods received following FIFO. Takes an interest and involvement in quality checking and knowledge of ingredients.<br>REQUIREMENTSCertificate/Course/Diploma in Hospitality industry Person In Charge (PIC) 2Strong commitment to the consistent delivery of exceptional quality customer service. Professional appearance and communicating style.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>⁠Maintaining smooth operation of the Bank’s Unified Communications and Collaboration systems. The role is responsible for supporting Enterprise IP Telephony, Contact Center platforms, IPC dealing room systems, Video Conferencing, AV solutions, voice recording, and call quality monitoring systems. Duties include administration, monitoring, troubleshooting, project implementation support, documentation, tuning, and performance optimization to ensure uninterrupted business operations and service availability.</p><br><br> </div>

<p>Handles customer enquiries, service requests, complaints, and operational incidents via phone, online platforms, and other channels, ensuring issues are recorded, escalated, and resolved professionally and on time.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Fluent <strong>Arabic & English</strong> required</p></li><li><p>Customer service/call center experience preferred</p></li><li><p>Experience in logistics, delivery, mobility, or e-commerce is an advantage</p></li><li><p>Good communication, complaint-handling, and problem-solving skills</p></li><li><p>Basic computer/CRM skills</p></li></ul>

Job Summary The Operations Supervisor is responsible for managing day-to-day contact center operations, ensuring the achievement of service, quality, and productivity targets. The role focuses heavily on team performance management, coaching, and real-time operational support, while ensuring compliance with organizational policies, client requirements, and performance standards.<br><br>Key Responsibilities:<br><br>1. Team Management & Coaching:Allocate approximately 80% of time to team monitoring, coaching, and development. Lead, motivate, and manage a team of agents to meet and exceed performance, quality, and customer satisfaction targets. Conduct regular performance reviews and one-on-one coaching sessions to improve individual and team outcomes. Create and implement development plans to enhance agent skills and performance. Foster a positive and high-performance team culture through engagement and recognition.<br><br>2. Performance & KPI Management:Ensure achievement of team-level and process-level KPIs, including:Service Level Quality Score. First Call Resolution (FCR) Average Handling Time (AHT) Customer Satisfaction (CSAT) Monitor real-time and historical performance data to identify gaps and drive improvements. Work closely with Points of Contact (POCs) to develop and execute action plans for underperforming KPIs. Drive continuous improvement initiatives to enhance team productivity and operational efficiency.<br>3. Quality Assurance & Monitoring:Perform regular interaction monitoring (calls, chats, emails) to ensure compliance with client and company standards. Provide structured feedback, coaching, and on-the-job training based on monitoring results. Ensure agents consistently meet minimum quality and compliance requirements. Partner with QA teams to maintain calibration and scoring consistency.<br><br>4. Real-Time Support & Escalation Handling:Provide real-time floor support to agents during customer interactions Handle and resolve escalated customer complaints, especially irate or dissatisfied customers, in a professional manner Support agents in handling complex queries and difficult scenarios Ensure prompt escalation and resolution of operational issues impacting service delivery.<br><br>5. Operational Excellence & Service Delivery Manage daily operations following TOPS (Teleperformance Operational Processes & Standards) or relevant operational frameworks. Ensure consistent delivery of required service levels while maximizing team productivity. Balance operational efficiency with customer experience and financial targets. Identify operational improvements and implement best practices across the team.<br>6. Compliance & Policy Adherence Ensure adherence to all company policies and procedures (Security, HR, Operations, Compliance) Monitor and enforce compliance within the team and report any violations immediately Maintain a strong understanding of client requirements and regulatory standards.<br><br>7. Cross-Functional Collaboration Collaborate closely with:Workforce Management (WFM) for scheduling and staffing optimization Quality Assurance (QA) for performance calibration Training teams for skill development initiatives HR/Payroll teams for employee-related matters Support broader operational goals through effective communication and teamwork.<br><br>Key Skills & Competencies:Leadership & Coaching: Ability to develop and manage high-performing teams Performance Management: Strong understanding of contact center KPIsCommunication Skills: Clear, professional communication across all levels Problem-Solving: Ability to handle escalations and operational challenges efficiently Analytical Thinking: Ability to interpret performance data and drive improvements Customer Focus: Strong commitment to delivering excellent customer experience Attention to Detail: Ensures accuracy in performance tracking and compliance<br><br>Qualifications & Experience:Bachelor’s degree or equivalent experience2–5 years of experience in a contact center or BPO environment Prior experience in a team leader or supervisory role. Strong knowledge of contact center tools and performance metrics<br>Success Measures:Achievement of KPIs at team and process level Improvement in agent performance and engagement High quality scores and customer satisfaction levels. Effective handling of escalations and operational challenges Strong compliance with policies and procedures

Hey there! Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition and start scripting your own story at Paramount Hotels Dubai!<br>Job Purpose:Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standards Provide accurate information about the hotel, including departments, services, outlets, facilities, operating hours, and Dubai attractions. Handle all internal and external calls efficiently and courteously, ensuring a consistently high standard of telephone service. Maintain comprehensive knowledge of hotel activities and operations to provide accurate information to guests and colleagues. Ensure all wake-up calls are arranged and completed accurately and punctually. Maintain and regularly update the VIP board with relevant in-house guest information. Maintain an accurate and up-to-date internal and employee telephone directory. Maintain a shift logbook and record relevant guest comments and information for effective communication. Maintain a helpful, friendly, and positive attitude toward guests and colleagues at all times. Follow all fire prevention, health, and safety regulations and procedures. Immediately report emergency calls and situations to the appropriate management team. Maintain confidentiality and professionalism when handling guest and hotel information.<br>Qualifications & Experience:Minimum 2 years of experience in a Switchboard/Telephone Operator role within a 5-star hotel in the Middle East, or in a Communication Centre position. Clear, calm, friendly, and courteous telephone manner. Good understanding of Front Office and hotel operations. Strong communication and interpersonal skills. Proficient in Microsoft Office and related applications.

Join Ali & Sons Motors | CRM Supervisor – Porsche<br>Ali & Sons Motors is looking for a CRM Supervisor to lead and develop our CRM and Call Centre activities, ensuring customer data, campaigns, communications and customer journeys are effectively managed and aligned with our commercial and customer experience objectives. This is an exciting opportunity for a customer-focused and data-driven professional who can combine CRM strategy, analytics, campaign management and team leadership to strengthen customer engagement, loyalty and retention.<br>Key Responsibilities Support the development and implementation of the CRM strategy in line with commercial, marketing, sales and customer experience objectives. Lead and supervise the CRM and Call Centre team, ensuring strong performance, productivity and continuous development. Ensure the accuracy, integrity, security and effective management of customer data within the CRM system. Develop meaningful customer segmentation and personalized communications to support cross-selling, upselling, retention, reactivation and loyalty initiatives. Manage the day-to-day utilization and effectiveness of the CRM platform and identify opportunities for automation, integration and process improvement. Establish and monitor CRM KPIs and performance metrics, including customer engagement, conversion, retention, churn, repeat purchase, campaign ROI, customer lifetime value and database growth. Provide actionable insights and regular performance reports to support business and customer experience decisions. Work closely with Marketing, Sales, Digital, E-commerce, Customer Experience, IT and other key stakeholders to deliver integrated customer initiatives. Drive initiatives that enhance customer satisfaction, engagement, loyalty and retention. Continuously improve CRM processes, workflows and quality controls to increase efficiency and reduce manual activities.<br>What We're Looking For University degree or equivalent relevant experience. Minimum 2 years of experience in a similar CRM or customer-focused supervisory role. Experience managing or supervising CRM and/or Call Centre teams. Strong understanding of customer data management, segmentation, CRM campaigns and customer journeys. A data-driven mindset with strong analytical and problem-solving skills. Ability to identify opportunities for process improvement and automation. Strong communication, leadership and stakeholder management skills. Fluency in both Arabic and English is essential.<br>If you are passionate about using customer insights and CRM technology to create better customer experiences and drive business performance, we would like to hear from you

<ul><li>Provide exceptional customer service by actively listening to customer inquiries and resolving issues efficiently.</li><li>Handle inbound and outbound calls with a friendly demeanor, ensuring customers feel valued and understood.</li><li>Identify customer needs and offer appropriate solutions or products, upselling when beneficial for the customer.</li><li>Manage customer complaints with empathy, turning challenging situations into positive experiences.</li><li>Participate in training sessions to stay updated on product knowledge and service techniques.</li><li>Meet or exceed performance metrics such as call resolution time, customer satisfaction scores, and sales targets.</li></ul><br/><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; a degree in business or communications is a plus.</li><li>1-3 years of experience in customer service or call center roles, showcasing a strong track record in handling inquiries (Inbound calls)</li><li>Proficiency in English and Arabic to cater to diverse customer bases.</li><li>Strong verbal communication skills, demonstrating clarity and professionalism in all interactions.</li><li>Ability to manage time effectively while juggling multiple tasks and customer requests.</li><li>Problem-solving skills that enable quick, effective resolutions to customer challenges.</li><li>Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.</li></ul><br/>

<strong>Job Description<br><br></strong><strong>About Wynn Al Marjan Island:<br><br></strong>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br><strong>About The Position<br><br></strong>Wynn Al Marjan Island is looking for a <strong>Telemarketer </strong>to join our <strong>Gaming Marketing Services Team</strong>.<br><br><strong>Responsibilities<br><br></strong>The primary duties and responsibilities of this role are:<br><br><ul><li> Conduct outbound and take inbound calls to existing and potential guests to promote:</li><ul><li> Gaming programs and incentives </li><li> Special events, tournaments, and promotions </li><li> VIP and loyalty program benefits </li></ul><li> Maintain and grow a database of qualified gaming customers through consistent follow-up and relationship management </li><li> Achieve individual and team targets related to call volume, conversions, and revenue contribution </li><li> Provide guests with accurate information about:</li><ul><li> Gaming offerings </li><li> Resort amenities </li><li> Promotions and packages </li></ul><li> Record all guest interactions in CRM systems with detailed notes and updates </li><li> Identify high-value players and escalate opportunities to Gaming Hosts or VIP Services </li><li> Handle guest inquiries professionally and resolve concerns or escalate when necessary </li><li> Collaborate with Marketing, Gaming Operations, and VIP teams to align campaigns and outreach strategies <br></li></ul><strong>About You<br><br></strong><ul><li> Previous experience in telemarketing, call center, or customer service (gaming or hospitality is a must) </li><li> Strong sales, persuasion, and communication skills </li><li> Fluent in English and multi-lingual (additional languages such as Arabic, Russian, Hindi, or Mandarin preferred) </li><li> Comfortable working with targets and performance metrics </li><li> Proficient in Opera, CRM and Microsoft Office </li><li> Ability to work flexible hours, including weekends and holidays, based on business needs <br><br></li></ul><strong>About Wynn Al Marjan Island’s Benefits<br><br></strong>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

<p>Buraq Autos (Goziko Auto Repair Services L.L.C, Dubai DED licence no. 1635102) is hiring a Call Centre Executive / Automotive Service Advisor for the NIGHT SHIFT at our on-site customer-service desk in International City, Dubai. A separate Day Shift opening is advertised separately.</p><br><p>About us: Buraq Autos is the customer-facing brand of Goziko Auto Repair Services L.L.C, a Dubai-licensed auto repair and mobile roadside-assistance business. Our related service brands include 800 Battery Hub and 800 Tyre Hub. Customers reach us by phone and WhatsApp for battery replacement, tyre fitting, jump-starts and roadside repairs across Dubai and the UAE.</p><br><p>The role: This is an overnight position. You will be the first voice our customers hear at night, when callers are often stranded and need calm, reassuring help. This is a customer-service and coordination role, not a mechanic vacancy; no technical diagnosis over the phone is expected.</p><br><p>Responsibilities:</p><p>- Answer inbound customer calls and WhatsApp enquiries promptly and professionally.</p><p>- Understand the customer's service requirement and collect accurate vehicle details and location information.</p><p>- Coordinate battery, tyre, jump-start and roadside-service enquiries.</p><p>- Explain approved service options and quotations clearly; convert genuine enquiries into confirmed bookings without pressure.</p><p>- Coordinate with dispatchers and technicians; give customers realistic updates rather than arrival times you cannot confirm.</p><p>- Follow up on pending quotations and bookings.</p><p>- Maintain accurate customer and job records in the system provided.</p><p>- Escalate complaints or technical questions to the right person.</p><p>- Provide a clear handover to the morning shift.</p><br><p>Schedule: Night-shift opening (overnight coverage). The exact roster, rest breaks and weekly rest day will be finalised at interview and will comply with UAE Labour Law limits on working hours.</p><br><p>What we offer:</p><p>- Starting basic salary AED 2,200 per month plus commission (commission structure explained at interview).</p><p>- Employment visa and medical insurance provided, subject to UAE work-permit approval; candidates already holding a transferable UAE visa are also welcome.</p><p>- Paid weekly rest day and annual leave in line with UAE Labour Law.</p><br><p>Female applicants are encouraged to apply. Selection is based on relevant skills and experience. We do not charge any recruitment or application fee.</p><br><p>How to apply: Apply through Naukrigulf and tell us briefly: your relevant call-centre/customer-service experience; whether you have worked in an automotive or roadside business; the languages you can use professionally; your notice period or earliest joining date; and your expected salary.</p><p><strong>Desired Candidate Profile</strong></p><p>- Call-handling / customer-service experience.</p><p>- Automotive, service-advisor, garage or roadside-assistance experience is preferred (not mandatory).</p><p>- Calm, clear handling of urgent customer enquiries.</p><p>- Professional spoken and written English is required; Arabic is an advantage.</p><p>- Accurate booking and data-entry skills; comfortable with WhatsApp, computers and customer-management tools.</p><p>- Able to coordinate several live enquiries professionally.</p><p>- Comfortable working overnight on-site in International City, Dubai, and able to arrange your own commute for night hours.</p>

Roles & Responsibilities Are you passionate about English and Math and love helping students shine? The Tutoring Center Dubai is looking for a dynamic tutor who can inspire young minds and make learning fun! Teach English up to Grade 12 / Year 13 and Primary Math. Create an engaging and positive learning environment. Motivate students to reach their full potential and develop a love for learning. Foster strong student-teacher relationships to enhance learning outcomes. Adapt teaching approaches to support students with different learning needs. Desired Candidate Profile Must be currently based in the UAE. Minimum of a Bachelor's degree. Previous tutoring or teaching experience in IGCSE/GCSE, A-Levels, IB curricula, and Primary Math. Ability to teach English up to Grade 12 / Year 13 and Primary Math. Excellent student management and communication skills. Working Hours Maximum 48 hours per week. Compensation Competitive, based on your experience and skills, with your talent and efforts rightly recognized and rewarded. Note: Direct calls or messages will not be considered; please apply only via the proper channel. Come join us and make learning fun, inspiring, and unforgettable!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Mashreq, we are looking for an experienced and passionate Manager to join our Contact Centre team. This role is crucial in driving customer satisfaction and maintaining high-performance standards. The Manager will oversee a dedicated team of UAE National staff, providing leadership and guidance to ensure an exceptional customer experience. This is an exciting opportunity to make a real impact and contribute to the success of our Contact Centre in CXCG</p><br><br>Responsibilities:<br><ul><li> Manage and mentor a team of UAE National Contact Centre staff, fostering a positive and productive work environment.</li><li> Ensure the team meets and exceeds key performance metrics, including call handling times, customer satisfaction scores, and quality standards.</li><li> Implement and monitor customer service strategies, ensuring a consistent and exceptional customer experience.</li><li> Conduct regular performance evaluations and provide constructive feedback to team members, promoting continuous improvement.</li><li> Collaborate with other departments to resolve customer queries and escalate issues as needed.</li><li> Stay updated on industry trends and best practices in customer service, implementing innovative solutions.</li><li> Maintain a high level of customer satisfaction by promptly addressing and resolving customer complaints.</li><li> Ensure compliance with all relevant regulations and policies, maintaining a secure and ethical work environment.</li><li> Conduct regular team meetings to discuss performance, provide training, and address any concerns.</li></ul><br>Qualifications:<br><ul><li> A minimum of 5 years of experience in a managerial role within a Contact Centre or customer service environment.</li><li> Proven track record of successfully managing and motivating a team, preferably in a multicultural setting.</li><li> Excellent communication and interpersonal skills, with the ability to build strong relationships.</li><li> Strong leadership and decision-making abilities, with a customer-centric approach.</li><li> Proficiency in using customer relationship management (CRM) systems and other relevant software.</li><li> Analytical skills to interpret data and make informed decisions to improve performance.</li><li> Ability to work in a fast-paced, dynamic environment and manage multiple priorities.</li><li> Fluency in Arabic and English is highly preferred.</li><li> A relevant degree in Business Administration, Customer Service, or a related field is advantageous.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>We are looking for a </span><b><span>Customer Service Agent</span></b><span> with strong BPO/contact center experience to join a fast-growing technology-focused organization in Dubai. The ideal candidate will have proven experience handling customer inquiries, resolving issues, and providing professional support through multiple communication channels.</span><br></p><br><p><span>The successful candidate should be customer-focused, confident in communication, and comfortable working in a fast-paced environment where service quality, response time, productivity, and customer satisfaction are key priorities.</span><br></p><br><span>Key Responsibilities</span><br><ul><li><span>Handle customer inquiries and provide accurate, timely, and professional assistance.</span><br></li><li><span>Respond to customer concerns through phone, email, chat, and other communication channels.</span><br></li><li><span>Resolve customer issues efficiently while maintaining a positive customer experience.</span><br></li><li><span>Follow established customer service procedures, policies, and escalation processes.</span><br></li><li><span>Investigate customer concerns and coordinate with relevant internal teams to provide appropriate solutions.</span><br></li><li><span>Maintain accurate records of customer interactions, requests, complaints, and resolutions.</span><br></li><li><span>Follow up on unresolved issues and ensure timely closure.</span><br></li><li><span>Escalate complex or sensitive cases to the appropriate department or supervisor.</span><br></li><li><span>Meet assigned service level, response time, quality, productivity, and customer satisfaction targets.</span><br></li><li><span>Handle customer complaints professionally and work toward effective resolutions.</span><br></li><li><span>Identify recurring customer issues and provide feedback to the relevant teams.</span><br></li><li><span>Maintain a high level of product/service knowledge to effectively assist customers.</span><br></li><li><span>Ensure all customer information and interactions are handled with confidentiality and professionalism.</span><br></li><li><span>Participate in team meetings, coaching sessions, and training programs as required.</span><br></li></ul><br><span>Requirements</span><ul><li><span>Minimum 2 years of relevant customer service experience in the UAE.</span><br></li><li><span>Previous experience in a BPO, contact center, customer support, or shared-services environment is required.</span><br></li><li><span>Minimum typing speed of 40 words per minute (WPM) with good accuracy.</span><br></li><li><span>Strong verbal and written communication skills in English.</span><br></li><li><span>Experience handling high-volume customer interactions.</span><br></li><li><span>Strong problem-solving and complaint-handling skills.</span><br></li><li><span>Customer-focused with a professional and positive approach.</span><br></li><li><span>Ability to multitask and manage multiple customer concerns efficiently.</span><br></li><li><span>Comfortable working with CRM, ticketing, call-center, or customer support systems.</span><br></li><li><span>Good computer skills, including Microsoft Office and customer service platforms.</span><br></li><li><span>Ability to work under pressure and consistently meet service-level and performance targets.</span><br></li><li><span>Strong attention to detail and follow-through.</span><br></li><li><span>Flexible, adaptable, and willing to work in a fast-paced technology environment.</span><br></li><li><span>Experience supporting customers in FinTech, technology, e-commerce, banking, payments, or digital platforms.</span><br></li><li><span>Experience working with CRM or ticketing systems.</span><br></li><li><span>Knowledge of customer service KPIs such as AHT, CSAT, FCR, SLA, and response time.</span><br></li><li><span>Experience handling escalations and complex customer cases.</span><br></li><li><span>Ability to type quickly and accurately while handling live customer interactions.<br></span><br></li></ul><p><span><span><span><span><span><span><span><span><span><span>To view other vacancies we have, please check our website</span></span><span><span>&nbsp;(</span></span><span><span>www.blackpearlconsult.com</span></span><span><span>)&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;</span></span><span><span>LinkedIn</span></span><span><span>&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;</span></span><span><span>Instagram</span></span></span></span></span></span></span></span></span></span><br></p><br><p><span><span><span><span><span><span><span><span><span><span>Follow the&nbsp;Black Pearl channel on WhatsApp.</span></span></span></span></span></span></span></span></span></span><br></p><br><p><span><span><span><span><span><span><span><span><span><span>Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;</span></span><span><span>www.blackpearlconsult.com</span></span><span><span>.</span></span></span></span></span></span></span></span></span></span><br></p><br><br> </div>

<br><ul><li><p>Manage end-to-end contact center operations including Inbound, Outbound, Voice, Email, and Live Chat channels</p></li><li><p>Lead customer experience strategies and service excellence initiatives</p></li><li><p>Drive implementation and optimization of AI-powered customer service solutions, chatbots, automation tools, and CRM systems</p></li><li><p>Ensure compliance with CBUAE regulations and service standards</p></li><li><p>Monitor KPIs including SLA, CSAT, NPS, FCR, AHT, and Quality Scores</p></li><li><p>Improve operational efficiency through technology, automation, and process enhancements</p></li><li><p>Lead, coach, and develop customer service teams and team leaders</p></li><li><p>Develop and implement AI-driven CX strategies, ensuring seamless customer journeys across all touchpoints.</p></li><li><p>Oversee the performance and continuous improvement of AI tools such as chatbots, virtual assistants, and sentiment analysis.</p></li><li><p>Analyze customer interaction data to identify trends, pain points, and opportunities for AI-powered solutions.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business Administration, Information Technology, or a related field.</p></li><li><p>Minimum of 8-15 years of progressive experience in call centre management, with a strong focus on CX.</p></li><li><p>Strong experience with CRM and Customer Service Platforms (Salesforce, Microsoft Dynamics, Zendesk, Freshdesk, Genesys, Avaya, NICE, etc.)</p></li><li><p>Good understanding of CBUAE regulations and customer service compliance requirements</p><p>Proven track record of successfully implementing and managing AI solutions in a customer service environment.</p></li><li><p>Deep understanding of AI concepts, machine learning, natural language processing, and their applications in CX.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The Senior Accountant is responsible for managing the financial controlling function across UAE, Qatar, and Oman. This includes collaborating with various stakeholders such as business units, GBS, group entities, and external partners to ensure effective management of accounting, reporting, compliance, and auditing activities. Proficiency in SAP and Navision systems is critical for ensuring accuracy and timeliness in financial processing.</p><p><br></p><p><b>What You Will Do:</b></p><ul><li>Coordinate with Cash office team regarding Cash collection summary statements for Stores, Central Unit, and Restaurants.</li><li>Resolve system issues with support from IKEA IT Team and monitor Cash Collection Reconciliation Reports.</li><li>Reconcile Collection Summary in Navision at month-end and share entries with respective R2R and O2C teams for posting.</li><li>Follow up on sales reconciliations between Stores and Central Unit, manage variance, and resolve differences timely with IT team.</li><li>Perform daily reconciliation of E-Com Debtors, Receipts, E-Com Sales, Deferred Sales, Tax, and Deferred Tax accounts.</li><li>Manage Cash on Delivery by reconciling COD Debtors, Sales, Tax, Deferred sales, and Tax.</li><li>Coordinate with service providers to reconcile cash collection reports with sales and delivery data.</li><li>Resolve system issues in coordination with IKEA IT and Call Center teams.</li><li>Ensure reconciliation and clearing of receipts for transactions via Safex/EPG/Apple Pay/Tabby/Tamara/Samsung Pay.</li><li>Reconcile and manage daily and monthly reconciliations in collaboration with Central Unit, Call Centre, IT Team, and Third-Party service providers.</li><li>Maintain documentation for VAT reconciliation between Navision and SAP and support Group Tax with audits.</li><li>Audit support including coordination with external and internal auditors, providing necessary data, schedules, and reports.</li><li>Perform Purchase and Inventory reconciliation between Navision and SAP.</li><li>Coordinate with Shared Service AP team to review Vendor-related control GL accounts continuously.</li><li>Manage Accounts Receivable by reviewing Credit Facility Documentation and coordinating with B2B, Coface Insurance, and O2C teams.</li><li>Prepare monthly Aging Reports and work on AR Provision.</li><li>Ensure compliance with group accounting and financial policy, particularly VAT related compliance in store.</li><li>Ensure accurate reflection of company performance in Balance Sheet and GL account substantiation.</li><li>Coordinate with shared services and external auditors for audits and implementation of recommendations.</li><li>Work collaboratively to ensure compliance with internal controls and policies.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Proficient in MS Office and Excel.</li><li>Strong knowledge of ERP systems such as SAP &amp; Navision.</li><li>Excellent coordination and communication skills.</li><li>Ability to manage complex reconciliations and financial reporting.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Bachelor's degree in finance.</li><li>Minimum of 3-5 years experience as an Accounts Executive in a reputable organization.</li><li>Experience with SAP and Navision accounting software systems.</li><li>Knowledge of tax filing and accounting is advantageous.</li></ul><p><br></p></div>

<ul><li>Provide exceptional customer support and resolve inquiries via phone, email, and chat in fluent Tagalog.</li><li>Accurately document customer interactions, issues, and resolutions in the CRM system.</li><li>Troubleshoot and guide customers through product or service issues, ensuring a positive resolution.</li><li>Educate customers on product features, services, and policies to enhance their experience.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; some college coursework is a plus.</li><li>Previous customer service experience, ideally in a call center or support role.</li><li>Proven fluency in both Tagalog and English, both written and spoken.</li><li>Familiarity with CRM software and ticketing systems.</li></ul>

<p><strong>Job Title: WFM/RTM Lead - Workforce Management (UAE)</strong></p><p><strong>Location: </strong>Al Ain, UAE</p><p><strong>Salary: AED 8,000 per month</strong> <em>(No accommodation or transport allowance)</em></p><p><br><strong>Job Description:</strong><br></p><p><strong>About Our Organization:</strong> We are a leading BPO/Contact Center operations company in the UAE, delivering excellence in customer service across diverse industries.<br></p><p><strong>Role Overview:</strong> We are seeking an experienced <strong>WFM/RTM Lead</strong> to manage forecasting, scheduling, and real-time operations for our contact center. You will be responsible for optimizing staffing levels to ensure service excellence while maintaining operational efficiency.<br></p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Develop volume forecasts (call, chat, email) using historical trends, seasonality, and business inputs across all accounts</p></li><li><p>Build and maintain optimized staffing schedules and rosters aligned with forecasted demand and shrinkage assumptions</p></li><li><p>Monitor real-time performance (service level, occupancy, adherence, AHT) and proactively intervene to address intraday deviations</p></li><li><p>Manage intraday resource allocation, including break scheduling, overtime, and reallocation across queues/accounts</p></li><li><p>Track and report schedule adherence and conformance, coordinating corrective actions with Team Leaders</p></li><li><p>Conduct capacity planning and headcount modeling to support business growth, new client onboarding, and RFP sizing</p></li><li><p>Coordinate with MIS for accurate, timely reporting of WFM KPIs and dashboards</p></li><li><p>Manage leave planning, shift bidding, and schedule change requests</p></li><li><p>Support SLA simulation and what-if scenario modeling for client requirements</p></li><li><p>Maintain WFM tools, data integrity, and documentation of methodologies<br></p></li></ul><p><strong>Qualifications & Experience:</strong><br></p><ul><li><p>Bachelor's degree in Business Administration, Statistics, Operations Management, or related field</p></li><li><p><strong>3-5 years of workforce management/real-time management experience</strong> in a contact center or BPO environment</p></li><li><p>Proven expertise in forecasting, scheduling, and capacity planning methodologies (Erlang C or equivalent)</p></li><li><p>Experience with WFM tools/platforms (Genesys WFM, NICE, Vocalcom, Avaya, or equivalent)</p></li><li><p>Advanced proficiency in Microsoft Excel; Power BI knowledge is a plus</p></li><li><p><strong>Strong analytical, problem-solving, and real-time decision-making skills</strong><br></p></li></ul><p><strong>Language Requirements:</strong><br></p><ul><li><p><strong>Native Arabic</strong> (written and verbal) - <strong>MANDATORY</strong></p></li><li><p><strong>Proficient English</strong> (written and verbal) - <strong>MANDATORY</strong><br></p></li></ul><p><strong>Core Competencies:</strong></p><ul><li><p>Forecasting & Capacity Planning</p></li><li><p>Scheduling & Intraday Management</p></li><li><p>Real-Time Performance Monitoring</p></li><li><p>Data-Driven Decision Making</p></li><li><p>Cross-Functional Coordination</p></li></ul><p><br><strong>Employment Details:</strong></p><ul><li><p><strong>Position Type:</strong> Full-Time</p></li><li><p><strong>Location:</strong> Al Ain, UAE</p></li><li><p><strong>Salary:</strong> AED 8,000 per month</p></li><li><p><strong>Note:</strong> No accommodation or transport allowance provided</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>This role is ideal for:</p><ul><li><p>WFM/RTM professionals with BPO/contact center experience in the UAE or GCC region</p></li><li><p>Individuals with strong forecasting and scheduling expertise</p></li><li><p>Candidates who are bilingual in Arabic and English</p></li><li><p>Those comfortable with AED 8,000 salary (fixed)</p></li><li><p>Professionals ready to work in a fast-paced contact center environment</p></li></ul>