Call Center Jobs - Abu Dhabi UAE

<p><strong>Job Summary</strong></p><p>We are seeking experienced <strong>L3 IT Support Engineers</strong> to provide advanced technical support across infrastructure, applications, and network environments. The role focuses on complex issue resolution, root cause analysis, system administration, and ensuring high availability of IT services in line with SLAs.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>advanced (L3) technical support</strong> for escalated hardware, software, and network issues</li><li>Perform <strong>in-depth troubleshooting and root cause analysis (RCA)</strong> for recurring and critical incidents</li><li>Manage and administer <strong>Active Directory</strong> (user management, group policies, access control)</li><li>Support and troubleshoot <strong>Microsoft Office 365</strong> and related services (Exchange Online, Teams, SharePoint)</li><li>Handle <strong>incident, problem, and change management</strong> as per ITIL practices</li><li>Monitor system performance and ensure <strong>high availability and uptime</strong></li><li>Work on <strong>patching, system upgrades, and configuration management</strong></li><li>Collaborate with infrastructure, network, and security teams for issue resolution</li><li>Maintain and improve <strong>documentation, SOPs, and knowledge base</strong></li><li>Support <strong>on-call rotations and critical incident management</strong></li></ul><p><br></p><p><strong>Required Skills &amp; Qualifications</strong></p><ul><li><strong>6 years</strong> of minimum experience in <strong>IT Support / Infrastructure Support</strong></li><li>Strong troubleshooting expertise in <strong>Windows environments, hardware, and enterprise applications</strong></li><li>Hands-on experience with <strong>Active Directory (GPOs, user access, security policies)</strong></li><li>Strong knowledge of <strong>Microsoft Office 365 administration and support</strong></li><li>Experience with <strong>ticketing tools</strong> (ServiceNow, Jira, Zendesk, etc.)</li><li>Solid understanding of <strong>networking concepts</strong> (DNS, DHCP, TCP/IP, VPN)</li><li>Experience in <strong>incident management, problem management, and RCA</strong></li><li>Ability to handle <strong>high-priority incidents and escalations</strong></li><li>Good communication and stakeholder handling skills</li></ul><p><br></p><p><strong>Preferred / Nice-to-Have Skills</strong></p><ul><li><strong>ITIL Foundation certification</strong></li><li>Experience with <strong>Azure / Microsoft 365 Admin Center</strong></li><li>Exposure to <strong>endpoint management tools</strong> (Intune, SCCM)</li><li>Knowledge of <strong>security best practices and compliance standards</strong></li><li>Experience in <strong>enterprise or managed services environments</strong></li></ul>

<p><strong>Job Summary</strong></p><p>We are seeking experienced <strong>L3 IT Support Engineers</strong> to provide advanced technical support across infrastructure, applications, and network environments. The role focuses on complex issue resolution, root cause analysis, system administration, and ensuring high availability of IT services in line with SLAs.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>advanced (L3) technical support</strong> for escalated hardware, software, and network issues</li><li>Perform <strong>in-depth troubleshooting and root cause analysis (RCA)</strong> for recurring and critical incidents</li><li>Manage and administer <strong>Active Directory</strong> (user management, group policies, access control)</li><li>Support and troubleshoot <strong>Microsoft Office 365</strong> and related services (Exchange Online, Teams, SharePoint)</li><li>Handle <strong>incident, problem, and change management</strong> as per ITIL practices</li><li>Monitor system performance and ensure <strong>high availability and uptime</strong></li><li>Work on <strong>patching, system upgrades, and configuration management</strong></li><li>Collaborate with infrastructure, network, and security teams for issue resolution</li><li>Maintain and improve <strong>documentation, SOPs, and knowledge base</strong></li><li>Support <strong>on-call rotations and critical incident management</strong></li></ul><p><br></p><p><strong>Required Skills &amp; Qualifications</strong></p><ul><li><strong>6 years</strong> of minimum experience in <strong>IT Support / Infrastructure Support</strong></li><li>Strong troubleshooting expertise in <strong>Windows environments, hardware, and enterprise applications</strong></li><li>Hands-on experience with <strong>Active Directory (GPOs, user access, security policies)</strong></li><li>Strong knowledge of <strong>Microsoft Office 365 administration and support</strong></li><li>Experience with <strong>ticketing tools</strong> (ServiceNow, Jira, Zendesk, etc.)</li><li>Solid understanding of <strong>networking concepts</strong> (DNS, DHCP, TCP/IP, VPN)</li><li>Experience in <strong>incident management, problem management, and RCA</strong></li><li>Ability to handle <strong>high-priority incidents and escalations</strong></li><li>Good communication and stakeholder handling skills</li></ul><p><br></p><p><strong>Preferred / Nice-to-Have Skills</strong></p><ul><li><strong>ITIL Foundation certification</strong></li><li>Experience with <strong>Azure / Microsoft 365 Admin Center</strong></li><li>Exposure to <strong>endpoint management tools</strong> (Intune, SCCM)</li><li>Knowledge of <strong>security best practices and compliance standards</strong></li><li>Experience in <strong>enterprise or managed services environments</strong></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are looking for an experienced Senior Healthcare Strategy &amp; Operations Advisor to support executive leadership within a leading healthcare organization in Dubai. This role is ideal for someone who has worked within a large hospital group, healthcare network, healthcare authority, academic medical center, integrated healthcare system, or healthcare consulting environment.Key ResponsibilitiesEvaluate healthcare market developments, patient demand and emerging service opportunities to identify areas for growth and service enhancement.Assess proposals for new services, healthcare programs, expansion initiatives and strategic collaborations.Analyze operational and clinical performance information to identify trends, risks, capacity constraints and opportunities for improvement.Translate complex healthcare data into clear insights, recommendations and executive-level reports.Review KPIs, benchmarks and performance indicators to support strategic and operational decision-making.Identify opportunities to improve workflows, productivity, resource utilization and overall healthcare service delivery.Support transformation and continuous improvement initiatives across clinical and operational functions.Analyze patient access, patient flow, capacity and service utilization to identify barriers and improvement opportunities.Develop business cases, strategic presentations, executive briefings and performance reports for senior leadership.Provide evidence-based recommendations on operational challenges, growth opportunities and emerging healthcare trends.Support senior governance meetings and strategic committees through analysis, recommendations and follow-up.Work closely with clinical, finance, digital health, corporate and operational stakeholders to drive organizational priorities.Explore opportunities involving business intelligence, advanced analytics and emerging technologies to strengthen forecasting, planning and performance management.Requirements15+ years of progressive experience in healthcare strategy, healthcare operations, business development, performance improvement, operational excellence, healthcare analytics or healthcare consulting.A strong background within a large healthcare organization, hospital network, integrated healthcare system, healthcare authority, academic medical center or healthcare consulting environment.Proven experience supporting or advising C-suite, executive or senior healthcare leadership.Strong understanding of healthcare service development, operational performance and healthcare market dynamics.Experience working with healthcare KPIs, performance data, benchmarking and analytical insights.To view other vacancies we have,&nbsp;please check our website (www.blackpearlconsult.com) and follow us on our social media accounts -&nbsp;LinkedIn&nbsp;/&nbsp;Facebook&nbsp;/&nbsp;Twitter&nbsp;/&nbsp;Instagram&nbsp;Disclaimer:&nbsp;Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Requirements<br> 15+ years of progressive experience in healthcare strategy, healthcare operations, business development, performance improvement, operational excellence, healthcare analytics or healthcare consulting.<br> A strong background within a large healthcare organization, hospital network, integrated healthcare system, healthcare authority, academic medical center or healthcare consulting environment.<br> Proven experience supporting or advising C-suite, executive or senior healthcare leadership.<br> Strong understanding of healthcare service development, operational performance and healthcare market dynamics.<br> Experience working with healthcare KPIs, performance data, benchmarking and analytical insights.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Oracle Fusion CX Functional Consultant</strong></p><br><br><p><strong>Location:</strong> Dubai, UAE<br><strong>Department:</strong> Group IT</p><br><br><p><strong>Role Overview</strong></p><br><br><p>The Oracle Fusion CX Functional Consultant will lead the implementation and continuous improvement of customer experience solutions across our manufacturing and service operations.</p><br><br><p>The successful candidate must have completed multiple end-to-end Oracle CX implementations in the manufacturing and/or service industry, with strong hands-on experience translating business requirements into integrated, scalable solutions.</p><br><br><p><strong>Modules in Scope</strong></p><br><br><ul><li><p><strong>Oracle CPQ:</strong> Product configuration, pricing, quotation management, proposal generation, profitability controls, contract and subscription quoting, and quote-to-order conversion.</p><br><br></li><li><p><strong>Oracle Sales Enterprise:</strong> CRM, customer and account management, sales opportunities, pipeline management, and forecasting.</p><br><br></li><li><p><strong>Oracle Service Enterprise:</strong> After-sales service, service center and call center operations, ticketing, and service request management.</p><br><br></li><li><p><strong>Oracle Field Service:</strong> Field maintenance, technician scheduling, appointment booking, dispatching, and service execution.</p><br><br></li><li><p><strong>Oracle Subscription Management:</strong> Subscription lifecycle management, renewals, and support for warranty and maintenance contract processes.</p><br><br></li></ul><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>Lead business discovery workshops with sales, customer service, after-sales, and field service teams.</p><br><br></li><li><p>Assess existing processes and recommend improvements aligned with Oracle standard functionality and industry best practices.</p><br><br></li><li><p>Prepare solution designs, process maps, configuration documents, and functional specifications.</p><br><br></li><li><p>Configure the applications and manage functional delivery throughout the implementation lifecycle.</p><br><br></li><li><p>Design integrated processes covering lead-to-quote, quote-to-order, service requests, field service delivery, and subscription renewals.</p><br><br></li><li><p>Work with ERP and integration teams to connect CX applications with product data, inventory, order management, finance, and relevant external systems.</p><br><br></li><li><p>Define data migration requirements and support data cleansing, mapping, validation, and reconciliation.</p><br><br></li><li><p>Lead functional testing, support integration testing, and coordinate user acceptance testing and issue resolution.</p><br><br></li><li><p>Deliver user training, operating procedures, and knowledge transfer to internal teams.</p><br><br></li><li><p>Support cutover, go-live, stabilization, and ongoing enhancements.</p><br><br></li><li><p>Coordinate with implementation partners, challenge proposed solutions, and ensure delivery meets agreed business requirements.</p><br><br></li></ul><p><strong>Required Qualifications and Experience</strong></p><br><br><ul><li><p>Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.</p><br><br></li><li><p><strong>A minimum of three completed end-to-end Oracle CX implementations, including at least two in manufacturing and/or service organizations.</strong></p><br><br></li><li><p>Strong hands-on functional experience across the listed modules, with demonstrated ability to deliver integrated CX processes.</p><br><br></li><li><p>Experience with complex product configurations, pricing structures, approval workflows, and quotation processes.</p><br><br></li><li><p>Strong understanding of after-sales operations, equipment maintenance, warranties, service contracts, and field workforce scheduling.</p><br><br></li><li><p>Experience defining integrations between Oracle CX and Oracle Fusion ERP/SCM, preferably using Oracle Integration Cloud.</p><br><br></li><li><p>Proven ability to manage workshops, configuration, testing, data migration, training, and go-live activities.</p><br><br></li><li><p>Strong communication, documentation, stakeholder management, and problem-solving skills.</p><br><br></li></ul><p><strong>Preferred Experience</strong></p><br><br><ul><li><p>Relevant Oracle certifications.</p><br><br></li><li><p>Experience in industrial equipment, engineered products, automotive, or equipment service businesses.</p><br><br></li><li><p>Experience supporting multi-company and multinational implementations.</p><br><br></li><li><p>Familiarity with Oracle AI capabilities, service analytics, and process automation.</p><br><br></li></ul><p><strong>Application Requirements</strong></p><br><br><p>Please include an implementation summary with your application, specifying the <strong>industry, modules implemented, your role, and go-live status</strong> for each project.</p><br><br><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of the iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites&nbsp;and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.</p><br><br>Job Description<br><br><p>The Royal Service Agent (Arabic Speaker) serves as the primary point of contact for guests, delivering exceptional and personalized service through all communication channels. The role is responsible for handling guest requests, inquiries, reservations, internal communications, and service recovery while ensuring a seamless luxury guest experience. The Royal Service Agent must demonstrate excellent communication skills in both Arabic and English, strong problem-solving abilities, and a genuine passion for hospitality.</p><br><ul><li>Respond professionally and courteously to all guest calls, emails, and service requests.</li><li>Provide personalized assistance and information regarding hotel facilities, dining venues, spa services, transportation, and local attractions.</li><li>Ensure all guest requests are accurately recorded and followed through to completion.</li><li>Maintain detailed knowledge of hotel services, promotions, and operating hours.</li><li>Anticipate guest needs and exceed expectations through proactive service.</li><li>Act as the central communication hub between guests and operational departments.</li><li>Coordinate with Housekeeping, Engineering, Food &amp; Beverage, Concierge, Security, and other departments to ensure prompt service delivery.</li><li>Monitor guest requests through the hotel's property management and service management systems.</li><li>Follow up on outstanding requests and ensure timely completion.</li><li>Handle guest complaints and concerns efficiently, professionally, and empathetically.</li><li>Take ownership of guest issues and coordinate solutions to achieve guest satisfaction.</li><li>Escalate complex matters to supervisors or managers when necessary.</li><li>Maintain accurate records of guest interactions and service recovery actions.</li><li>Assist guests with restaurant reservations, transportation arrangements, wake-up calls, and special requests.</li><li>Support room reservations and internal bookings as required.</li><li>Promote hotel facilities and services to maximize guest engagement and revenue opportunities.</li><li>Maintain accurate logs and records of all communications and guest requests.</li><li>Ensure adherence to hotel standards, policies, and procedures.</li><li>Prepare reports and documentation as required by management.</li><li>Support operational projects and initiatives within the Front Office department.</li></ul><br>Qualifications<br><br><ul><li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or related field.</li><li>Minimum 1-2 years of experience in a luxury hotel, guest services, call center, front office, or customer service role.</li><li>Experience with luxury hospitality brands preferred.</li><li>Previous experience in Royal Service, Guest Relations, Front Desk, or Telephone Operations is an advantage.</li></ul><br>Additional Information<br><br><ul><li>Fluent in <strong>Arabic and English</strong> (spoken and written); additional languages are an advantage.</li><li>Excellent verbal and written communication skills.</li><li>Strong customer service orientation with a passion for luxury hospitality.</li><li>Ability to multitask and manage high call volumes in a fast-paced environment.</li><li>Effective problem-solving and conflict-resolution skills.</li><li>Strong organizational and time-management abilities.</li><li>Ability to remain calm and professional under pressure.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><u>About the Role</u></strong></span></span></p><br><p>The Sales Officer is responsible for meeting individual sales target through proactive outbound customer interactions within the contact center. The role focuses on promoting and cross selling the bank’s products and services to achieve assigned sales targets while delivering superior customer experience. The Sales Officer ensures all activities are conducted in compliance with regulatory requirements, internal policies, and quality standards while building long term customer relationship.</p><br><p><span><span><strong>What You'll Do</strong></span></span></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;Conduct outbound calls to prospective and existing customers to promote the bank’s products (credit card, personal loans, accounts, Takaful, etc.).<br>•&nbsp;&nbsp;&nbsp;&nbsp;Achieve or exceed monthly and quarterly sales targets for assigned products.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Maintain high levels of call productivity, lead conversion, and pipeline management.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Guide customers throughout the application process, ensuring a smooth and positive experience.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Participate in sales training, huddles, and coaching sessions to enhance performance.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Accurately record customer information, sales details, call outcomes in CRM.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with the fulfillment and processing teams to ensure timely and accurate case completion.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Liaise with customer post application completion, if required to complete the customer journey.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure compliance with all bank policies, scripts, and quality assurance standards during every interaction.<br>&nbsp;</p><br><p><span><span><strong>What You'll Need</strong></span></span></p><br><ul><li><p><span><span>Bachelor's degree or any diploma</span></span></p><br></li><li><p><span><span>Excellent English communication skills (written and verbal).</span></span></p><br></li><li><p><span><span>Available to join immediately.</span></span></p><br></li><li><p><span><span>Strong problem-solving and interpersonal skills.</span></span></p><br></li><li><p><span><span>A proactive and customer-centric approach.</span></span></p><br></li></ul><p><span><span><strong>Bonus Points</strong></span></span></p><br><ul><li><p>Proven experience in outbound sales, tele sales which involves customer interaction.</p><br></li><li><p>Basic understanding of banking products (loans, credit cards, accounts, insurance.)</p><br></li></ul><br><p>ENBD</p><br><span>Meet the leading banking group in the region</span><p>Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets &amp; Treasury, Asset Management and Brokerage operations throughout&nbsp;<span>the region.</span></p><br> </div>

<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Designs and produces marketing materials including, but not limited to, advertisements, collateral, signage, flash pieces, electronic brochures and presentations to drive hotel revenue.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Graphic Design Operations</strong> </p> <p> Develops various forms of creative design, computer graphics, production layout and marketing support.</p> <p> Creates and revises print and multimedia collateral to reflect the current brand look</p> <p> Manages the look and feel, concept, visual development and final execution of all design directions.</p> <p> Partners with Marketing managers and related operational departments as part of a project team providing design, conceptualization and solutions pertaining to deliverables.</p> <p> Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotion and event related collateral.</p> <p> Monitors the progress of all projects. Provides continuous communication to the Marketing and/or Project team regarding ongoing projects and status updates.</p> <p> Executes various aspects of production including scanning, digital retouching, image editing, special effects, file manipulation and layout.</p> <p> Troubleshoots digital production issues as needed.</p> <p> Maintains project files and archives.</p> <p> </p> <p> <strong>Additional Responsibilities</strong> </p> <p> Provides support for escalated support needs via telephone and email and ensures proper resolution of each, including direct contact with stakeholders when necessary. Responds to and handles problems and complaints.</p> <p> Manages the communication of trends via prepared reports to the appropriate personnel, as well as corporate headquarters and other service centers.</p> <p> Performs other reasonable requests by management which the associate is capable of performing.</p> <p> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 5 years experience in the customer service, call center operations, or related professional area.</p> <p>OR</p> <p> Associates or Bachelors degree in Computer Graphics or a related field, or related major; 3 years experience in Computer Graphics or a related professional area.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Tier 1 Buildings Main Contractor seeking an experienced&nbsp;<span><strong>Commercial Leader</strong></span>(to drive the Commercial, Contracts &amp; Surveying team on this Major Project).<br>You will have clear experience as the <strong>No1 Commercial Manager</strong> based on site handling<strong> FIDIC </strong>contracts.Can you drive up stream and downstream whilst keeping the contract and project moving.&nbsp;<br>This person will have a direct line into the Project Executive &amp; Group Commercial Director.<br>You will have full life cycle experience of cradle to grave handling bid submissions to final account, claims &amp; stakeholder management. You understand the project dynamics on Major Projects be that Sub-Contract management, Joint Venture dynamics and the usual project politics.&nbsp;<br><span><strong>The Project&nbsp;<br></strong></span><br>Major Data Center Project - New Build&nbsp;<br>Client Major Technology Client&nbsp;<br>150 Mega Watt<br>Location 45 Minutes drive from Yas Island&nbsp;<br><span>Ideally, you will have:</span><br> <ul> <li>Proven experience as a<strong>&nbsp;Senior Commercial Manager / Project Commercial Manager&nbsp;</strong>handling large contract values.</li> <li>15 Years Post Graduate - Quantity Surveying&nbsp;</li> <li>Clear experience on relevant Build Projects for Reputable Tier 1 Main Contractors&nbsp;</li> <li>Able to hold the room in a calm and professional manner&nbsp;</li> <li>Capable to see the wood through the trees on strategy and commercial disputes&nbsp;</li> <li>Strong communication skills on the e-mails and phone, no dear sir / madams or Tom's here thanks.&nbsp;</li> <li>You must be based and settled in <span><strong>Abu Dhabi</strong></span>. The client will NOT have employees commuting from Dubai&nbsp;</li> </ul> <span>Package:</span><br> <ul> <li>Up to 80,000 AED Per Month Plus Flights &amp; Medical&nbsp;</li> <li>Bonus scheme up to 2 1/2 Months Basic&nbsp;</li> <li>Family status</li> </ul> If you tick this criteria, then get a word formatted CV to <strong>Tim</strong> on t.clark@nsrassociates.com to look at scheduling a confidential call.<br> <br><br> </div>

<ul><li><p>Support the Alarm Receiving Center’s operations, meeting critical service-level objectives and organizational goals. Provide inputs for enhancing the efficiency of alarm monitoring and emergency response systems. Monitor and manage alarm signals from advanced fire and life safety detection systems using advanced ARC technologies. Maintain real-time communication with emergency responders, property owners, and stakeholders during incidents. Assess alarm signals to determine their nature and coordinate appropriate responses with emergency services. Manage operational workflows for 24/7 monitoring services effectively. Ensure compliance with industry standards for alarm handling and response protocols. Collaborate with cross-functional teams to optimize ARC operations using AI-powered analytics and business intelligence tools. Analyze alarm data trends to improve system efficiency and reduce false alarms. Help implement best practices for ARC operations to enhance reliability and scalability. Keep abreast of relevant emerging technologies such as IoT devices, edge computing solutions, and converged security systems. Develop detailed incident reports for documentation and future analysis. Ensure adherence to cybersecurity protocols within ARC systems to protect sensitive data. Provide strategic inputs on improving ARC processes in line with organizational goals. Education: High school or bachelor’s degree. Experience: Call Center experience Proficiency in alarm verification, assessment, and response coordination is an advantage. Strong analytical thinking for evaluating alarm data trends and optimizing system performance is an advantage.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Possess a high school diploma or equivalent, demonstrating a foundational level of education.</li><li>Hold relevant security certifications (e.g., SIA license) or be willing to obtain them, showing commitment to professional development.</li><li>Have experience in a security-related role, such as a security guard or dispatcher, showcasing practical industry knowledge.</li><li>Offer 1-2 years of experience in a customer service or security environment, highlighting familiarity with relevant processes.</li></ul>

<p>We are seeking a customer-focused Remote Customer Support Representative to provide professional assistance and create positive experiences for customers through timely communication and effective problem-solving. This role is ideal for individuals who enjoy helping others, resolving concerns, and delivering excellent service remotely.</p> <p>The successful candidate will respond to customer enquiries, provide accurate information, document interactions, and support customer satisfaction goals. You will work with internal teams to address issues efficiently while maintaining professionalism, empathy, and a commitment to delivering high-quality support experiences.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Respond to customer enquiries through phone, email, chat, or online platforms.</li> <li>Provide accurate information about products, services, and processes.</li> <li>Resolve customer concerns efficiently and professionally.</li> <li>Document customer interactions and update records.</li> <li>Escalate complex issues when necessary.</li> <li>Maintain a positive and helpful communication style.</li> <li>Follow customer service procedures and guidelines.</li> <li>Identify opportunities to improve customer experiences.</li> <li>Manage multiple customer requests effectively.</li> <li>Meet service quality and performance targets.</li><br></ul> <p><strong>Requirements:</strong></p> <ul> <li>Strong verbal and written communication skills.</li> <li>Customer-focused mindset.</li> <li>Ability to remain professional under pressure.</li> <li>Strong problem-solving abilities.</li> <li>Comfortable using customer service software and digital tools.</li> <li>Ability to multitask effectively.</li> <li>Reliable internet connection and remote workspace.</li> <li>Strong attention to detail.</li><br></ul> <p><strong>Qualifications:</strong></p> <ul> <li>High school diploma or equivalent required.</li> <li>Previous customer service, support, call centre, or administrative experience preferred.</li> <li>Experience with CRM systems is an advantage.</li> <li>Entry-level applicants with strong communication skills are welcome.</li><br></ul> <p><strong>Benefits:</strong></p> <ul> <li>Fully remote work opportunity.</li> <li>Flexible scheduling options.</li> <li>Customer service training.</li> <li>Competitive compensation.</li> <li>Career development opportunities.</li> <li>Supportive team environment.</li> <li>Opportunities for advancement.</li> <li>Development of valuable communication skills.</li><br></ul> <p><strong>Equal Opportunity Statement:</strong></p> <p>We are committed to providing a workplace built on respect, inclusion, and equal access to opportunities. We encourage applications from qualified individuals of all backgrounds and make hiring decisions based on skills, qualifications, experience, and business requirements. We do not discriminate against candidates based on any protected characteristic under applicable employment laws.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Client:</strong><br> <br> Our client is one of the leading healthcare information company with a proven track record working with healthcare facilities across the globe.<br> <br> <strong>Responsibilities:&nbsp;</strong> <ul> <li>Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems within the Healthcare Information System. </li><li>Take action to mitigate incidents quickly. Meet SLA for work client ticket requests, assess and prioritize incidents while investigating &amp; resolving critical incidents. </li><li>Responsible for end to end documentation of tickets </li><li>Conduct site/ device assessment for additional requirement as required by the client </li><li>Leverages internal/external resources and tools to deliver problem identification and resolution. </li><li>Provide end user training support. </li><li>Support a broad range of devices including Medical Device Interface, Bedside Monitor Device Interface, scanners, printers. </li></ul> <strong>Qualifications and Skills:</strong> <ul> <li>Certification in ITIL Foundation is a plus </li><li>Bachelor’s Degree in computer science or equivalent experience. </li><li>Minimum 4&nbsp;years’ progressive experience in office support, call center IR phone support experience.&nbsp; </li><li>Minimum two years’ in Operating Systems support, end users device troubleshooting &amp; support </li></ul> <strong>Additional Skills:</strong> <ul> <li>Hands on experience with Cerner applications a plus (Millennium) or any Health&nbsp;Information Systems Applications (HIS) </li><li>Service oriented, open and good with analytical skills </li><li>Work independently &amp; in collaboration </li><li>Should have good understanding of technology support and practical experience in user support and application management. </li><li>Ability to manage multiple activities and tasks simultaneously. </li><li>Ability to communicate in English; both verbally and in writing </li><li>Excellent customer service skills </li><li>Experience working in health care environment </li></ul> <p><strong>Halian Group:</strong></p><br><br> <p>With over 27 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.</p><br><br> <p>Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.</p><br><br> <br><br> </div>

Client:Our client is one of the leading healthcare information company with a proven track record working with healthcare facilities across the globe.<br>Responsibilities: Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems within the Healthcare Information System. Take action to mitigate incidents quickly. Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents. Responsible for end to end documentation of tickets Conduct site/ device assessment for additional requirement as required by the client Leverages internal/external resources and tools to deliver problem identification and resolution. Provide end user training support. Support a broad range of devices including Medical Device Interface, Bedside Monitor Device Interface, scanners, printers.<br>Qualifications and Skills:Certification in ITIL Foundation is a plus Bachelor’s Degree in computer science or equivalent experience. Minimum 4 years’ progressive experience in office support, call center IR phone support experience. Minimum two years’ in Operating Systems support, end users device troubleshooting & support<br>Additional Skills:Hands on experience with Cerner applications a plus (Millennium) or any Health Information Systems Applications (HIS) Service oriented, open and good with analytical skills Work independently & in collaboration Should have good understanding of technology support and practical experience in user support and application management. Ability to manage multiple activities and tasks simultaneously. Ability to communicate in English; both verbally and in writing Excellent customer service skills Experience working in health care environment<br>Halian Group:With over 27 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together. Change Agent (Sharjah) in Sharjah, United Arab Emirates

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>About NCR Atleos</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><p>NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.</p><br><p><b>This position is part of NCR Atleos' Emiratization program and, in line with UAE Emiratization requirements and applicable UAE legislation, is open exclusively to UAE Nationals (Emirati citizens). Applicants may be required to provide documentation confirming their Emirati nationality during the recruitment process.</b></p><br>POSITION SUMMARY &amp; KEY AREAS OF RESPONSIBILITY<ul><li>Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.</li><li>Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed Service Level Agreements.</li><li>Required to perform work on products and services of low complexity, specifically financial/ATM products. Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Second Line Maintenance on ATMs and kiosks, and single-pocket proof encoders.</li><li>Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment. May also perform required modular swaps and unit replacements.</li><li>Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.</li><li>Build working relationships with customers and develop informal communication channels with customer accounts at the local level. Represents NCR in a manner that reflects positively on the image and reputation of the company.</li><li>Performs periodic preventative maintenance on assigned products. Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATMs and/or within financial institutions.</li><li>Responsible for all NCR assets used in the delivery of customer services (tools, software, vehicles, documentation, and intellectual property), or as assigned by management. Maintain an appropriate parts inventory as well as parts record keeping.</li><li>Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required. Responsible for tracking and reporting all expenses incurred in the delivery of services.</li><li>Responsible for capturing detailed customer asset information and other data required to complete invoicing or billing activities.</li><li>May be dispatched daily on a call-by-call basis or establish their own daily schedule based on automated reports.</li><li>May require prolonged travel, carrying and lifting tool kits/parts of varying weights (1 to 50 lbs.). May require bending, squatting, walking, standing, or sitting for prolonged periods. May be required to work rotating shifts.</li><li>Ensure staff productivity measures are achieved. Work together with Call Center staff via PDA to recover machines. Work together with Security Escort Officers.</li><li>Retail EPOS maintenance or installation experience is required. Strong desktop hardware experience may be considered if EPOS experience is limited.</li></ul>BASIC QUALIFICATIONS<ul><li>High School Diploma or equivalent.</li><li>0-1 years of related experience.</li><li>Ability to work with Microsoft Office Suite.</li><li>Experience with Windows operating systems.</li><li>Experience in PC hardware maintenance and support.</li><li>A+ Certification.</li><li>ITE or Polytechnic qualification in Electronics and Communications Engineering.</li><li>Ability to work well with minimal supervision.</li><li>Good problem-solving skills.</li><li>Ability to learn new skills quickly.</li><li>Ability to work under pressure.</li><li>Ability to meet deadlines and produce high-quality work.</li><li>Excellent interpersonal and customer relationship skills.</li><li>High level of mechanical and electrical aptitude.</li><li>Experience maintaining computer hardware, including desktops, servers, peripherals, routers, networks, switches, and hubs.</li><li>High level of personal integrity.</li><li>Ability to support and promote teamwork and cooperation.</li><li>Must be able to work a flexible schedule, including nights, weekends, overtime, flexible shifts, and on-call support.</li></ul>PREFERRED QUALIFICATIONS<ul><li>Associate’s Degree preferred.</li><li>Previous experience with NCR or similar equipment is a plus.</li><li>CCNA certification preferred.</li></ul>EEO Statement<p>Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses, but is not limited to, human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.</p><br><b>This position is part of NCR Atleos' Emiratization hiring program and is open exclusively to UAE Nationals (Emirati citizens). In line with UAE Emiratization requirements and applicable UAE legislation, only Emirati candidates can be considered for this opportunity. Applicants may be required to provide documentation confirming their Emirati nationality during the recruitment process.</b>Statement to Third Party Agencies<p>To all recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.</p><br><br><p>Offers of employment are conditional upon passage of screening criteria applicable to the job.</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>EEO Statement</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br>NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</p><br><p><br><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Statement to Third Party Agencies</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><p><span>To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>Join the <strong>Engine Maintenance Centre</strong>, a cutting-edge maintenance facility, where we deliver exceptional Maintenance, Repair, and Overhaul (MRO) services for the engines of Emirates’ fleets. Our integrated team excels in Engine Technical Services (ETS), Propulsion Planning and Logistics, and more, all within our advanced Engine Shops and Test Cell. With a strong commitment to quality and safety, we streamline processes to strip, inspect, and rebuild engines seamlessly in one state-of-the-art location. Join us to be part of a team where precision and excellence drive every operation.</p><br><br><p>As <strong>EEMC Engineering Repairs Coordinator</strong>, you will plan, monitor and administer progress of aftermarket processes supporting efficient management of repair/ overhaul/modification of components and engine at the repair service providers, at optimal cost and within agreed repair turnaround time (RTAT).</p><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Ensure effective stakeholder communication as part of the management of processes and in enabling clear communication for better end-to-end planning and control across the process chain.</li><li>Maintain close coordination with all relevant stakeholders including but not limited to Material Planning, Overhaul workshops, Fleet Technical Management etc. to support Material Service Level KPI.</li><li>Coordinate with repair service providers/stakeholders to ensure that repairs processes are carried out efficiently and effectively.</li></ul><br><p><strong>Emirates Engine Maintenance Centre (EEMC) Component Repair</strong></p><br><br><ul><li>Ensure the repair work called out on the Repair Order (RO) is in accordance with the engine manual and liaise with the Production Inspector to correct any discrepancies noted.</li><li>Ensure that all the Service Bulletin (SB) and Airworthiness Directive (AD) are called out on the Repair Order (RO) as per engine Work scope.</li><li>Ensure outgoing Repair Orders have all the relevant documents attached before handing over the shipment for processing.</li><li>Co-ordinate with internal and external stake holders for any queries raised against a repair call out from the vendor and provide revised Repair Orders as required.</li><li>Extract and evaluate all sets of data relating to In-House Capability or Alternate Repair &amp; Supply. Liaise with relevant stakeholders for the compilation of the information and analysis to assist in the decision-making process.</li><li>Maintain Vendor and Part Level RO performance data to allow for vendor management activities to take place.</li></ul>Qualification<p><strong>To be considered in this role, you must meet the below requirements:</strong></p><br><br><ul><li>12 years of schooling or equivalent</li><li>Technical qualification / Degree would be an advantage.</li><li>Minimum 3+ years’ experience in an Airline Engineering, Supply Chain, MRO or Procurement function.</li><li>Relevant experience may include; Supply Chain Management, Warehouse &amp; Logistics, Repairs Management, Material Planning / Material Support, Inventory Control, Technical Purchasing.</li><li>Preference for candidates with supervisory experience in Engineering Repairs Management, ideally within an Airline, Third-party maintenance / MRO base, large engineering organisation.</li><li>Candidates from other industries may be considered where they have a strong educational background and experience handling high-value, technically complex products.</li></ul><br>Salary &amp; benefits<p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p><br><br><br> </div>

<p>MUNSIT · CNTXT AI</p><p><strong>Sales Development Representative – Munsit</strong></p><p><em>Abu Dhabi, UAE · Full-Time</em></p><p><br></p><p><strong>Role Overview</strong></p><p>Munsit is CNTXT's Arabic Voice AI (STT and TTS) models built in the UAE and trained on 74K+ hours of Arabic audio across 25+ dialects. The buyer here is technical: an engineering, AI/ML, or product lead evaluating accuracy, latency, dialect coverage, and how the API fits into what they're building.</p><p><br></p><p>This role owns the full top of Munsit's funnel: building outbound pipeline into technical stakeholders at enterprises, government entities, and telecom/contact-center companies across the UAE/GCC.</p><p><br></p><p>This role needs to run credible first conversations, know enough to qualify a real opportunity, and loop in pre-sales and closing team at the right moment. The role also requires organized and contininous monitoring of platform signs up to detect big logos or key clients that can be converted into enterprise contracts.</p><p><br></p><p><strong>At a Glance</strong></p><p><strong>Function: </strong>Sales Development</p><p><strong>Location: </strong>Abu Dhabi, UAE;</p><p><strong>Reports To: </strong>Commercial Director</p><p><strong>Scope: </strong>Munsit: outbound pipeline and self-serve account growth</p><p><strong>Experience: </strong>3+ years in an SDR/BDR role, ideally selling a technical or API-based product</p><p><br></p><p><strong>What You Will Do</strong></p><p><strong>Build the Outbound Pipeline</strong></p><ul><li>Prospect engineering, AI/ML, and product leads at enterprises, government entities, and telecom/contact-center companies across the UAE/GCC evaluating Arabic speech technology.</li><li>Run outbound sequences (email, LinkedIn, calls) and book qualified discovery meetings.</li><li>Keep the CRM accurate with clean records, honest stages, and a pipeline number that reflects reality.</li></ul><p><strong>Grow the Self-Serve Funnel</strong></p><ul><li>Monitor who's signing up for Munsit's self-serve plan and flag accounts that look bigger than a small month-month plan account.</li><li>Reach out to those accounts directly and start the conversation about what their use case and consumption looks.</li><li>Work with the product/growth side to get visibility into usage, not just billing, so the good accounts don't get missed.</li></ul><p><strong>Qualify, Loop In Closers, and Hand Off</strong></p><ul><li>Run first-conversation qualification: what are they building, what's the technical fit, who owns the decision, what's the timeline.</li><li>Bring in the relevant stakeholders once a conversation needs real product depth (accuracy numbers, dialect coverage, integration specifics) or deal finalization.</li><li>Route qualified opportunities to the Senior Sales Manager with enough context that the first real call isn't a cold start.</li></ul><p><strong>What We Are Looking For</strong></p><p><strong>Required</strong></p><ul><li>3+ years in an SDR, BDR, or similar sales development role, ideally selling a technical or API-based product.</li><li>Comfortable holding a credible first conversation with an engineering or product buyer.</li><li>Real outbound chops: building lists, writing sequences that get replies, and keeping at it past the first no.</li><li>Organized and CRM-disciplined (comfortable working against a number every month).</li></ul><p><strong>Strongly Preferred</strong></p><ul><li>Experience selling speech/voice AI, NLP, or other AI/ML APIs and developer tools.</li><li>Arabic fluency.</li><li>Experience working alongside a pre-sales or solutions engineer in a hand-off motion.</li></ul><p><br></p><p><strong>What Success Looks Like</strong></p><p><strong>30 Days: </strong>40 leads qualified; 5-6 new clients identified from existing platforms.</p><p><strong>90 Days: </strong>3+ qualified leads converted to enterprise clients genrating $20K+ ARR.</p><p><strong>12 Months: </strong>Sourced leads directly led to collective ARR of $250K+</p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Supports the provision of safe, patient and family-focused quality care. Assists in the daily functioning of the unit/department in support of patient care while maintaining confidentiality. Supports the successful achievements of Clinic Operations strategic goals and the American Hospital Dubai mission and vision statement.&nbsp;Operates and administers the hospital's main telephone and emergency systems, by answering all incoming external and internal calls. Directs patients and customers to the appropriate area. Handles all emergency code calls and Public Announcements through the Public Address.<br> &nbsp;</p><br><br>Responsibilities:<br><ul> <li>Answers phone calls in a polite and cordial manner.</li> <li>Maintains proper telephone etiquette.</li> <li>Handles patient complaints and addresses them to the concerned Clinic Manager/Supervisor in a timely manner without delay.</li> <li>Assists in the orientation of new staff members to the Switchboard.</li> <li>Facilitates efficient operator function by consulting and communicating with all co-workers.</li> <li>Maintains complete product knowledge at all times of all hospital features, services and hours of operations.</li> <li>Maintains caller flow by answering calls within three rings and ensures customer cue is at a minimum.</li> <li>Transfers call to appropriate staff/departments.</li> <li>Maintains and updates hospital extensions, call lists, physicians’ names, Department Heads and contact numbers.</li> <li>Creates all required 24-hour Public Announcements through the Public Address System.</li> <li>Performs continuous weekly testing of code Blue and Green systems.</li> <li>Responds to all emergency calls promptly according to the established procedure.</li> <li>Ensures that the place of work and surrounding area is kept clean and organized at all times.</li> <li>Reports equipment failure, safety and security issues, and or/reduction of supply inventory to the Patient Relations Supervisor/Coordinator.</li></ul><br>Qualifications:<br><ul> <li>High School Graduate</li></ul><p><strong>PROFESSIONAL EXPERIENCE:</strong></p><br><ul> <li>Excellent English and Arabic verbal/written communication skills</li> <li>Basic computer literacy</li> <li>Exposure to/experience with customer service principles</li> <li>Exposure to/experience with Continous Quality Improvement (CQI) and Joint Commission International Accreditation (JCIA) principles</li> <li>Demonstrates adequate Medical Terminology</li> <li>Demonstrates computer literacy (in <i>Cerner</i> System) and efficiency</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>"Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>Keep Mis-en-place ready for VIP arrival (Reg. cards, room keys, welcome drink)</li><li>Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>Escort VIP guests to their rooms.</li><li>Update guest information into the computer after a complete check in.</li><li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>Resolve guest's complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Ensure that all messages, mails and packages are delivered to the guest room.</li><li>Assist at the Information counter, Foreign&nbsp;Exchange and Business centre, as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Maintain continuous contact with hotel&nbsp;guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>Follow up with Bell desk regards shuttle Bus.</li><li>Daily courteous calls to VIP rooms, so too with other guests.</li><li>Report any unusual occurrences or requested to manager.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Ensure the cleanliness and neatness of front office area.</li><li>Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the day.</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>Check if all departure details for the day have been taken, as well as for the next day.</li><li>To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.</li><li>File daily guest relations report and documents systematically.</li><li>Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>To effectively handle all guest complaints concerning Guest Relations&nbsp;in co-ordination with the Guest Relations&nbsp;Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul><br>Qualifications<br><br><ul><li>UniversityDegree in Hotel Management</li><li>Fresher or a minimum of 1 year experience in a similar role in a 5-star hotel preferably on the same role</li><li>Have excellent&nbsp;communication skills, empathy, patience, and courteous demeanor</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>

Job Description<br><br>Take your experience to one of the world's fastest-growing airlines and play a key role in elevating guest experience across our global contact centre operation. With Journey 2030 underway, there's never been a more exciting time to join Etihad and help shape the future of customer service excellence.<br><br>As a Quality Administrator, you will monitor and analyze voice/non-voice activities against agreed quality standards and recommend and coordinate appropriate training and coaching. Purpose is to close gaps across outsourced vendors, working with line managers and Senior Quality Officers to ensure consistent delivery of high level of KPI attainment, guest experience and service quality.<br><br>Accountabilities<br><br>Monitor, record and evaluate new and existing agents' performance through monitoring and auditing of calls, data, business deliverables, attitude, across voice/non-voice channels Communicate results to the Senior Quality Officer, recommending corrective/ preventive actions Provide recommendations: process redesign, training, performance management, etc.) to close gaps Drive quality standards in delivery of products and services across the vendor organization. Identify relationships between agent behaviours, the customer experience, and transaction resolution Escalate trends and tendencies with negative, corrective actions or positive recommendations Perform spot check activities to prevent revenue loss, and drive consistency and COPC quality standards Plan, lead, and direct periodic quality audits to monitor compliance with agreed service quality levels Attend weekly Calibration calls with vendors, to present feedback and share updates Monitor performance by gathering relevant data and producing statistical reports<br><br>Qualifications<br><br>Bachelor's degree with 1–2 years of work experience, or High school diploma with 3 years of relevant work experience Help Desk or SME roles Proficiency in contact centre technologies; workforce applications, reporting, quality, & monitoring tools Excellent written and verbal communication skills Knowledge of airline reservation system (preferred)<br><br>Additional Information<br><br>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.<br><br>To learn more visit www.etihad.com<br><br>Recruitment Fraud Alert<br><br>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

Job Description<br><br>Take your experience to one of the world's fastest-growing airlines and play a key role in elevating guest experience across our global contact centre operation. With Journey 2030 underway, there's never been a more exciting time to join Etihad and help shape the future of customer service excellence.<br><br>As a Quality Administrator, you will monitor and analyze voice/non-voice activities against agreed quality standards and recommend and coordinate appropriate training and coaching. Purpose is to close gaps across outsourced vendors, working with line managers and Senior Quality Officers to ensure consistent delivery of high level of KPI attainment, guest experience and service quality.<br><br>Accountabilities<br><br>Monitor, record and evaluate new and existing agents' performance through monitoring and auditing of calls, data, business deliverables, attitude, across voice/non-voice channels Communicate results to the Senior Quality Officer, recommending corrective/ preventive actions Provide recommendations: process redesign, training, performance management, etc.) to close gaps Drive quality standards in delivery of products and services across the vendor organization. Identify relationships between agent behaviours, the customer experience, and transaction resolution Escalate trends and tendencies with negative, corrective actions or positive recommendations Perform spot check activities to prevent revenue loss, and drive consistency and COPC quality standards Plan, lead, and direct periodic quality audits to monitor compliance with agreed service quality levels Attend weekly Calibration calls with vendors, to present feedback and share updates Monitor performance by gathering relevant data and producing statistical reports<br><br>Qualifications<br><br>Bachelor's degree with 1–2 years of work experience, or High school diploma with 3 years of relevant work experience Help Desk or SME roles Proficiency in contact centre technologies; workforce applications, reporting, quality, & monitoring tools Excellent written and verbal communication skills Knowledge of airline reservation system (preferred)<br><br>Additional Information<br><br>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.<br><br>To learn more visit www.etihad.com<br><br>Recruitment Fraud Alert<br><br>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Overview <p>Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</p><br> <p>We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</p><br> <p>To successful candidates, we offer a diverse progressive corporate working environment&nbsp;with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p><br> Job Description <strong>Job Purpose:</strong> <p>To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.</p><br> <strong>Key Responsibilities:</strong> <ul> <li><p>Handle inbound and outbound calls in a professional manner.</p><br></li> <li><p>Respond to customer inquiries via phone, email, or other communication channels.</p><br></li> <li><p>Resolve customer complaints and escalate issues when necessary.</p><br></li> <li><p>Provide accurate information regarding services, offers, and company updates.</p><br></li> <li><p>Maintain detailed and accurate records of interactions in the system.</p><br></li> <li><p>Coordinate with internal teams to ensure timely resolution of customer requests.</p><br></li> <li><p>Support customer retention initiatives and contribute to enhancing client satisfaction.</p><br></li> </ul> Desired Skill &amp; Expertise <ul> <li><p>UAE National wit Family Book.</p><br></li> <li><p>Strong communication skills in English and Arabic.</p><br></li> <li><p>Previous experience in customer service, call center, or administrative roles is preferred.</p><br></li> <li><p>Ability to multitask, manage time effectively, and work independently.</p><br></li> <li><p>Tech-savvy with basic computer and CRM knowledge.</p><br></li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>