Call Center Jobs in UAE

<p><strong>Customer Service Process Lead ( Voice)</strong></p><p>We are seeking a proactive and experienced <strong>Customer Service Process Lead </strong>to lead our customer service team and ensure exceptional service delivery in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Supervise and manage daily customer service operations to ensure 24/7 service excellence.</p></li><li><p>Prepare staff schedules and optimize manpower utilization based on business needs.</p></li><li><p>Coach, mentor, and train team members to improve performance and service quality.</p></li><li><p>Monitor call quality, team productivity, and key performance indicators (KPIs).</p></li><li><p>Conduct performance evaluations and provide regular feedback.</p></li><li><p>Ensure compliance with company policies, SOPs, and quality standards.</p></li><li><p>Analyze call center reports and identify opportunities for operational improvement.</p></li><li><p>Coordinate with IT and AVAYA support teams to resolve system issues promptly.</p></li><li><p>Recommend process improvements and system enhancements to improve customer experience.</p></li><li><p>Prepare operational reports and support the Customer Service Manager in achieving departmental goals.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business Administration or a related field.</p></li><li><p>3–5 years of supervisory experience in a customer service or call center environment.</p></li><li><p>Strong leadership, communication, and problem-solving skills.</p></li><li><p>Experience with call center systems (e.g., AVAYA) and Microsoft Office.</p></li><li><p>Ability to work in a fast-paced, customer-focused environment.</p></li></ul>

Join our team as a Senior Voice Engineer and play a key role in implementing, managing, and supporting enterprise voice and unified communications platforms across complex environments.<br><br>Duties & Responsibilities<br><br>Implement and deploy enterprise voice solutions including Avaya Aura, Avaya IPO, Mitel, and Alcatel-Lucent Enterprise systems. Design dial plans, call routing, numbering schemes, and voice architectures. Execute upgrades, migrations, and technology refresh projects. Integrate SIP, PSTN, SBC, and third-party contact center solutions. Provide L2/L3 support, incident troubleshooting, and performance monitoring. Manage MACD activities, gateways, session management, and media resources. Ensure QoS for VoIP across LAN/WAN environments. Support voicemail, contact center, softphone, SIP trunk, PRI, and survivability solutions. Implement high availability, redundancy, and DR testing. Apply TLS, SRTP, patching, firmware upgrades, and security best practices. Maintain HLD, LLD, SOPs, and operational documentation. Coordinate with vendors for escalations and TAC cases<br><br>Qualifications & Skills<br><br>6–8+ years of experience in enterprise voice engineering within multi-site or contact center environments. Strong hands-on experience with Avaya Aura (CM, SM, SBCE, System Manager), Avaya & Mitel Contact Center, Mitel MiVoice Business / MX-ONE, and Alcatel OXE / Omni PCX Enterprise. Good knowledge of SIP, H.323, ISDN, VoIP protocols, SBCs, media gateways, dial plan design, and call routing. Experience with QoS implementation and packet analysis (Wireshark). Solid understanding of WAN/LAN environments and voice quality troubleshooting. Avaya, Mitel, or Alcatel-Lucent certifications preferred. Strong analytical skills, vendor coordination ability, and capability to work in 24×7 support environments.<br><br>Apply now<br><br>Resume<br><br>Max file size:10MB

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description <p>PRIMARY RESPONSIBILITIES:</p><br><br> <p>Guest Service Responsibilities<br> • The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.<br> • The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.<br> • The Service Center Agent must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers “first” impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards.<br> • Follow up: The Service Center Agent will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.<br> • Telephone transfers: The Service Center Agent will be attentive to all guest requests and will ensure his/her entire satisfaction the service provided. She/he will ensure to transfer a call to the right person; he/she will introduce the person on line before to hang off. The Service Center Agent must know by heart all the telephone extensions of the Hotel in order to be more efficient.<br> • Privacy: The Service Center Agent will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.<br> • Wake-Up Calls: The Service Center Agent will ensure that any wake-up call requested by a guest is performed at the exact time according to the established procedure.<br> • Guest Messages: The Service Center Agent will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he well ensures that the guest has well received the message with full information.<br> • Calls Handling: The Service Center Agent is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.<br> • Guest Knowledge: The Service Center Agent must have a good knowledge of the Sofitel So Bangkok guests, especially all the VIP and will mention their name on the phone as often as possible.</p><br><br> <p>Technical Responsibilities<br> • Organization: She/he will ensure that Service Centre Room is perfectly tidy at any time.<br> • F&amp;B Knowledge: The Service Center Agent has to ensure his/her full knowledge about the hotel outlets and menus. . The Solution Centre Officer must know on a daily basis the dishes of the day and have a good knowledge of Room service menu with all characteristics.<br> • F&amp;B Order: The Service Center Agent will be attentive to get all details of a Room Service order, asking the accurate questions. All will be carefully recorded in a logbook and the full details will be given to the Room Service staff. The Service Center Agent will then ensure that the order is sent on time and reconfirm with the guest if it is reaching his expectations<br> • Housekeeping Follow up: He/she will as well answer all guest requests regarding the housekeeping issues. He/she will then ensure that he/she understands properly the request and will record the full details in the Logbook. The Service Center Agent will then ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made.<br> • Communication: She/he will be attentive on all information received during the Supervisor briefing. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The Service Center Agent will read the Service Center Agent logbook at the beginning of shift, follow up and keep it updated during his/her shift. Any problem or complaint must be recorded by the The Service Center Agent right away.<br> • Handover: Each end shift, The Service Center Agent will give a full handover to The Service Center Agent of the following shift regarding the activity &amp; pending issues to be followed.<br> • Security Issues: The Service Center Agent has an important role to play in terms of security; he/she has to know by heart all security procedures established and to be able to act accurately if it is required.<br> • To ensure that all the standards and procedures established at the Hotel are reached successfully and permanently.</p><br><br> <p>OTHERS</p><br><br> <p>• Continuous learning through own IDP.<br> • Any other duties as may be assigned by the superior.</p><br><br> <p>ACCOUNTABILITIES</p><br><br> <p>• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</p><br><br> <p>COMPANY’S CULTURE</p><br><br> <p>• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”</p><br><br> <p>CONFIDENTIALITY</p><br><br> <p>• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p><br><br> <p>JOB REQUIREMENT </p><br><br> <p>1. Bachelor degree in Hotel Management or any relevant discipline<br> 2. Minimum of 1 years in Call Center experience, preferably in a hospitality business<br> 3. Knowledgeable both in Call Center operation and technical<br> 4. Have excellent English &amp; Russian communication skills both in written and spoken posses professional disposition with excellent communication and interpersonal skills</p><br><br> <br><br> </div>

Job Overview<br>The role of a Client Experience Agent – Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.<br>Key Responsibilities Acting as a first point of contact Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level Answering and distributing all incoming calls in a timely and professional manner Delivering a positive and timely response to client enquiries Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients Maintaining confidentiality of client data ensuring no sensitive information is disclosed Keep records of all calls in Call Center CRM in a comprehensible way Meet individual and team qualitative and quantitative targets Building and maintaining effective working relationships whilst promoting the company culture and values Performing other job-related duties as assigned by Management<br>Qualifications & Skills Minimum of 2 years’ experience as a Call Center agent or similar role in the UAEFull English proficiency is required Additional spoken languages are an advantage Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette Customer-focused and adaptability to different personality types Ability to multi-task, set priorities, and manage time effectively Excellent active listening and problem-solving skills Intermediate computer literacy is required e.g., MS Office Familiarity with CRM systems and practices

<br> <p><b>PRIMARY RESPONSIBILITIES:</b></p> <p>Guest Service Responsibilities<br> The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.<br> The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.<br> The Service Center Agent must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers first impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards.<br> Follow up: The Service Center Agent will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.<br> Telephone transfers: The Service Center Agent will be attentive to all guest requests and will ensure his/her entire satisfaction the service provided. She/he will ensure to transfer a call to the right person; he/she will introduce the person on line before to hang off. The Service Center Agent must know by heart all the telephone extensions of the Hotel in order to be more efficient.<br> Privacy: The Service Center Agent will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.<br> Wake-Up Calls: The Service Center Agent will ensure that any wake-up call requested by a guest is performed at the exact time according to the established procedure.<br> Guest Messages: The Service Center Agent will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he well ensures that the guest has well received the message with full information.<br> Calls Handling: The Service Center Agent is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.<br> Guest Knowledge: The Service Center Agent must have a good knowledge of the Sofitel So Bangkok guests, especially all the VIP and will mention their name on the phone as often as possible.</p> <p>Technical Responsibilities<br> Organization: She/he will ensure that Service Centre Room is perfectly tidy at any time.<br> F&amp;B Knowledge: The Service Center Agent has to ensure his/her full knowledge about the hotel outlets and menus. . The Solution Centre Officer must know on a daily basis the dishes of the day and have a good knowledge of Room service menu with all characteristics.<br> F&amp;B Order: The Service Center Agent will be attentive to get all details of a Room Service order, asking the accurate questions. All will be carefully recorded in a logbook and the full details will be given to the Room Service staff. The Service Center Agent will then ensure that the order is sent on time and reconfirm with the guest if it is reaching his expectations<br> Housekeeping Follow up: He/she will as well answer all guest requests regarding the housekeeping issues. He/she will then ensure that he/she understands properly the request and will record the full details in the Logbook. The Service Center Agent will then ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made.<br> Communication: She/he will be attentive on all information received during the Supervisor briefing. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The Service Center Agent will read the Service Center Agent logbook at the beginning of shift, follow up and keep it updated during his/her shift. Any problem or complaint must be recorded by the The Service Center Agent right away.<br> Handover: Each end shift, The Service Center Agent will give a full handover to The Service Center Agent of the following shift regarding the activity &amp; pending issues to be followed.<br> Security Issues: The Service Center Agent has an important role to play in terms of security; he/she has to know by heart all security procedures established and to be able to act accurately if it is required.<br> To ensure that all the standards and procedures established at the Hotel are reached successfully and permanently.</p> <p>OTHERS</p> <p> Continuous learning through own IDP.<br> Any other duties as may be assigned by the superior.</p> <p>ACCOUNTABILITIES</p> <p> Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</p> <p>COMPANY S CULTURE</p> <p> Communicate and fully embracing the Company s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute </p> <p>CONFIDENTIALITY</p> <p> Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p> <p>JOB REQUIREMENT </p> <p>1. Bachelor degree in Hotel Management or any relevant discipline<br> 2. Minimum of 2 years in Call Center experience, preferably in a hospitality business<br> 3. Knowledgeable both in Call Center operation and technical<br> 4. Have excellent English communication skills both in written and spoken posses professional disposition with excellent communication and interpersonal skills</p>

<p><br></p><p>Your role Your role includes capturing crucial information and increasing the knowledge of our target market for aftersales, know the needs of our customers and have knowledge of the problems consumers want to be solved. As well as dealing with customer requests, you must offer ideas and insights as a means of helping to improve their experience.</p><p>Rewards Your hard work will be rewarded with the opportunity to join one of the world s leading luxury automotive brands, the chance to work with a variety of people from many different backgrounds, along with on-going training and career development.</p><p>Job Summary: The Call Center Representative is responsible for handling customer inquiries, providing information, and resolving issues related to automotive products, services, and after-sales support. This role serves as the primary point of contact between customers and the company, ensuring customer satisfaction and maintaining the company s service reputation.</p><p>Key Responsibilities:</p><ul><li>Answer inbound calls and respond to customer queries regarding products, services, and promotions.</li><li>Assist customers with booking service appointments, test drives, and vehicle information requests.</li><li>Provide accurate information on pricing, warranties, and financing options.</li><li>Record customer complaints and escalate complex issues to the relevant department.</li><li>Follow up with customers to ensure satisfactory resolution.</li><li>Maintain professionalism and empathy while handling difficult interactions.</li><li>Capture customer leads from calls and forward them to the sales team.</li><li>Promote special offers, new vehicle launches, and after-sales services.</li><li>Assist in cross-selling and upselling automotive products and services.</li><li>Log all customer interactions into the CRM system.</li><li>Maintain accurate records of inquiries, complaints, and service requests.</li><li>Generate reports on call trends and customer feedback for management review.</li><li>Coordinate with sales, service, and parts departments to provide seamless customer service.</li><li>Participate in training sessions to stay updated on automotive products and company policies.</li><li>Contribute to team goals by meeting individual performance targets (calls per day, customer satisfaction score, etc.).</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school or diploma in Business Administration, Marketing, or related field.</li><li>Minimum 0 1 year of experience in a call center, customer service, or automotive industry is preferred.</li><li>Familiarity with CRM systems and call center software.</li><li><b>Technical Skills</b><ul><li>CRM &amp; Call Center Systems</li><li>Microsoft Office Suite</li><li>Customer Database Management</li><li>Call Handling Software</li><li>Basic Automotive Product Knowledge</li></ul></li><li><b>Behavioral Skills &amp; Competencies</b><ul><li>Customer Focus - Responds politely and promptly to customer inquiries. Seeks support when needed.</li><li>Accountability and Ownership - Completes tasks on time and owns up to mistakes.</li><li>Agility and Adaptability - Willing to try new ways of working and learn from mistakes.</li><li>Collaboration &amp; Influence - Works well with teammates and shares information openly.</li><li>Result Orientation - Focuses on completing tasks efficiently and accurately.</li></ul></li><li><b>Communication Skills</b> Excellent oral communication skills to effectively communicate customers interest needs and requests to management and sales personnel; as well as written communication skills for email and documentation.</li><li><b>Language Skills</b> Ability to read and comprehend instructions and information in English and Arabic.</li><li><b>Computer Skills</b> Good knowledge of relevant computer programs (e.g. CRM software, MS Office) and telephone systems.</li><li><b>Additional Requirements</b> Flexibility to work in shifts Previous call centre experience A strong customer service background</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Customer Service Agent <p><strong> Hiring: Customer Service Agent</strong></p><br> <p> <strong>Location:</strong> Abu Dhabi, UAE<br> <strong>Salary:</strong> AED 4,500–5,500/month<br> <strong>Work:</strong> On-site | Rotational Shifts</p><br> <p><strong>Requirements:</strong></p><br> <ul><li>Fluent <strong>Arabic &amp; English</strong> required</li><li><strong>Hindi/Urdu is an advantage</strong></li><li>Customer service/call center experience preferred</li><li>Experience in logistics, delivery, mobility, or e-commerce is an advantage</li><li>Good communication, complaint-handling, and problem-solving skills</li><li>Basic computer/CRM skills</li></ul> <p><strong>Working Schedule:</strong></p><br> <ul><li><strong>6 days/week</strong></li><li><strong>1 rotational day off</strong></li><li><strong>8 working hours/day + 1-hour break</strong></li><li>Rotating shifts based on business requirements</li><li>May include evenings, weekends, and public holidays</li></ul> <br> <br> </div>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLECommis Chef | MAF Entertainment | Operations<br>ROLE SUMMARYThe Commis Chef is responsible for consistently delivering high-quality food and presentation in line with brand standards. The role supports the Sous Chef in daily kitchen operations while strictly adhering to health, safety, and food hygiene regulations to ensure all products served to guests meet the highest standards.<br>ROLE PROFILEPrepares the menu items using the recipes as per brand guidelines. Identifies issues with stock, MEP or any equipment to the Chef in charge on duty immediately should these issues arise. Understands and maintains the safe practices of food handling and HACCP regulations. Understanding skills required to produce menu items. Keeps operating equipment and kitchen equipment clean and in good condition. Has a clear knowledge of venue timings and ensures that areas are cleaned down and MEP is sufficient for the next service timing. Ensures the proper storage and rotation of goods received following FIFO. Takes an interest and involvement in quality checking and knowledge of ingredients.<br>REQUIREMENTSCertificate/Course/Diploma in Hospitality industry Person In Charge (PIC) 2Strong commitment to the consistent delivery of exceptional quality customer service. Professional appearance and communicating style.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<p><h4>Description</h4> <p>The Senior Real Estate Specialist is responsible for initiating the real estate processes as well as ensuring an efficient implementation of the expansion strategy.</p> <p><strong>Specific for Local:</strong></p> <ul> <li>Evaluate and validate new real estate opportunities and prepare required detailed presentation for country manager to assess.</li> <li>Develop and maintain strong strategic working relationships with all local landlords and agents.</li> <li>Manage the Shop Validation Report (SVR) process; collect required commercial details, gather feedback for sales projections, share and validate the report with relevant parties, share with the committee, and ensure its approval.</li> <li>Develop and maintain accurate lease tenancy schedule covering the details of all of our stores/offices/warehouses and the lease/legal commitments that are included in the lease.</li> <li>Establish a competitor analysis market map by brand on regular basis in order to map where our competitors are trading to determine potential gaps in our expansion.</li> <li>Assist in scouting prime and anchor locations (including driving streets, meeting landlords/agents/brokers) as well as maintain an accurate market map.</li> </ul> <p><strong>Specific for Regional:</strong></p> <ul> <li>Develop, implement and upgrade a real estate system supporting and maintaining unified business standards increasing the quality and operational efficiency of service.</li> <li>Review and validate all output (particular of lease) provided ensuring its alignment with commercial agreement, budgetary requirements and any previously agreed special conditions with major tenants.</li> <li>Provide regional administrative support to the real estate management as required for the successful validation and management of commercial and legal leasing terms with the aim to ensure the viability of the business and meet its overall objectives.</li> <li>Develop performance metrics and reporting tools ensuring timely achievement of business objectives and encouraging improvement, effectiveness and appropriate levels of control.</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor’s degree in Business Management or equivalent.</li> <li>4 to 5 years of experience in an administrative role or a similar field.</li> <li>Fluency in English.</li> <li>Proficiency in MS Office.</li> </ul> <h4>Competencies</h4> <ul> <li>Strategic thinking.</li> <li>Driving and achieving results.</li> <li>Commercial understanding.</li> <li>Relationship building.</li> <li>Communication skills.</li> <li>Planning and organizing.</li> <li>Attention to details.</li> </ul> <p><strong>Primary Location:</strong> United Arab Emirates-UAE, Dubai, Deira City Center<br> <strong>Schedule:</strong> Full-time<br> <strong>Unposting Date:</strong> Sep 6, 2026, 8:59:00 PM</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role: </strong>CONTACT CENTER AGENT<br><strong>Location :</strong> RAK<br><strong>Role Purpose:</strong><br>To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.<br>&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br>&nbsp;</p><br><p>These are the main responsibilities of this role<br>RESPONSIBILITIES:<br>1. Handle inbound &amp; outbound calls according to procedures, guidelines, and schedules set by organization, call center.<br>2. Proactively offer customer to register IVR and SMS service according to procedures and guidelines<br>3. Escalate customer queries and complaints as necessary.<br>4. Follows up with customer via telephone or email following initial sales contact<br>5. Explain products or services and prices and answer all the customers questions.<br>6. Polite and courteous when dealing with customers all the time.<br>7. Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.<br>8. Keep accurate data on all tasks performed as per defined format,<br>9. Keep customer documents secured and filed accordingly<br>10. Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.<br>11. Meet or exceed the daily, weekly, and monthly sales targets set by the Management.<br>12. Proactively cross seel and up sell the various bank products to customers or caller that qualify<br>13. Escalate hazard /potential risk immediately, via the proper channels<br>14. Adherence to all ADIB policies.<br>Job Conditions:<br>1. Required to work on shifts<br>2. Required to work 6 days a week<br>3. Required to do overtime when necessary<br>4. Required to perform additional tasks when necessary<br>&nbsp;</p><br><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></p><br><p>1. Bilingual (Arabic &amp; English)<br>2. Strong communication skills<br>3. Ability to interact with customers of all levels<br>4. Ability to perform basic mathematical computation<br>5. Good working knowledge of Microsoft Office<br>&nbsp;</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Customer Care Specialist</strong><br><strong>Location : Abu Dhabi - Bani Yas &nbsp;( UAE National Only ) &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong><br><strong>Role Purpose:</strong><br> &nbsp;</p><br><p><span>To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.</span><br> &nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br><span>These are the main responsibilities of this role</span></p><br><p><span>RESPONSIBILITIES:</span></p><br><ol> <li><span>Handle inbound &amp; outbound calls according to procedures, guidelines, and schedules set by organization , call center.</span></li> <li><span>Proactively offer customer to register IVR and SMS service according to procedures and guidelines</span></li> <li><span>Escalate customer queries and complaints as necessary.</span></li> <li><span>Follows up with customer via telephone or email following initial sales contact</span></li> <li><span>Explain products or services and prices, and answer all the customers questions.</span></li> <li><span>Polite and courteous when dealing with customers all the time.</span></li> <li><span>Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.</span></li> <li><span>Keep accurate data on all tasks performed as per defined format,</span></li> <li><span>Keep customer documents secured and filed accordingly</span></li> <li><span>Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.&nbsp;</span></li> <li><span>Meet or exceed the daily, weekly, and monthly sales targets set by the Management.</span></li> <li><span>Proactively cross seel and up sell the various bank products to customers or caller that qualify</span></li> <li><span>Escalate hazard /potential risk immediately, via the proper channels</span></li> <li><span>Adherance to all ADIB policies.</span></li> <li><span>Call quality</span></li> <li><span>Customer satisfaction</span></li> <li><span>Adherence to schdedule</span></li> <li><span>Product &amp; process knowledge</span></li> <li><span>Average handling time</span></li> <li><span>Sales leads generation – target to reviewed</span><br> &nbsp;</li></ol><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br> &nbsp;</p><br><p><span>Communication Skills, bilingual language (Arabic/English), Sales Skills, Customer Resolution skills.</span></p><br><br> </div>

???? We're Hiring: Telephone Operator???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Entry-Level to Mid-Level???? Work Arrangement: Fully Remote About UsQuendrix is a growing international organization focused on customer experience, communication excellence, and business support. Our teams collaborate across Customer Service, Administration, Operations, Reception, and Business Support to ensure professional communication and efficient call handling across the organization. The Role We are seeking a friendly and professional Telephone Operator to manage incoming calls, direct inquiries to the appropriate teams, and provide excellent customer service while supporting daily communication operations. This is an excellent opportunity for a customer service, reception, call center, or administrative professional looking to grow their career in an international and fully remote working environment. Key Responsibilities Answer and manage incoming calls professionally and efficiently. Direct calls to the appropriate departments and team members. Work closely with Customer Service, Administration, Operations, Reception, and Business Support teams. Respond to general inquiries and provide accurate information. Record and relay messages promptly and accurately. Maintain call logs and communication records where required. Support outbound calls and follow-up communications when needed. Coordinate with internal teams to resolve customer inquiries. Prepare basic reports and communication updates. Maintain organized records and documentation. Help resolve routine communication and customer service issues. Support administrative tasks related to daily operations. Promote a positive customer experience through professional communication. Assist with cross-functional business support activities. Stay informed about communication and customer service best practices. Requirements Bachelor's degree in Business Administration, Communications, Customer Service, or a related field is preferred.1–2 years of experience in telephone operations, call center, reception, customer service, or a related role is an advantage. Excellent verbal communication and interpersonal skills. Strong organizational and time management abilities. Good attention to detail and problem-solving skills. Good written and verbal English communication skills. Experience with PBX systems, VoIP platforms, Microsoft Office, or CRM systems is an advantage. Familiarity with call handling, message management, or customer support processes is a plus. Ability to work independently and collaborate with international teams. UAE or GCC customer service experience is an advantage but not required. Relevant customer service or communication certifications are welcome but not mandatory. What We Offer???? Fully Remote Work Arrangement???? Full-Time Telephone Operations Position???? Career Growth & Professional Development☎️ Exposure to Customer Service & Business Communications???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Support Regional & International Operations

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Assistant Manager, Call Center</span></span></span>&nbsp;<br><span><span>(<span>21096</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br><p><strong>About the Role</strong></p><br> <p>Do you enjoy working in a fast-paced environment handling all aspects on guest needs? Are you passionate about hospitality and service and are driven to ensure world leading service is delivered in every guest interaction?</p><br> <p>As an Assistant Manager, Call Center you will be responsible for assisting the Manager, Call Center in managing all aspects of the daily operations of the Call Center. The role requires auditing, planning, analyzing, training, and reporting to ensure the customer experience is continuously enhanced to meet the highest levels of guest service per resort standards. The ideal candidate must be an excellent communicator and able to evaluate the service delivery to ensure the highest levels of product knowledge and be able to provide factual tangible feedback to enhance the guest experience.&nbsp;</p><br> <p><strong>About You</strong></p><br> <p>A successful candidate should hold a bachelors’ degree along with a passion for training and extensive knowledge of Call Centre operations with a proven history of driving and motivating large teams toward service excellence. We are looking for someone who has a minimum of 2 years in a similar position within the luxury Five Star property, have excellent verbal and written communication skills and thrive on working in a face paced team environment.</p><br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

<ul><li><p>Handle inbound and outbound calls from customers in a professional and courteous manner.</p></li><li><p>Respond to inquiries related to accounts, transactions, products, and services.</p></li><li><p>Assist customers with digital banking platforms, card services, and loan queries.</p></li><li><p>Record and escalate unresolved issues to the appropriate department.</p></li><li><p>Maintain accurate records of customer interactions in the system.</p></li><li><p>Ensure compliance with banking regulations, policies, and security protocols.</p></li><li><p>Promote bank products and services when appropriate.</p></li><li><p>Meet defined service level agreements (SLAs) and performance targets.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree or diploma (preferably in Business, Finance, or related field).</p></li><li><p>Previous experience in a call center or customer service role (banking experience preferred).</p></li><li><p>Strong communication and active listening skills.</p></li><li><p>Ability to handle high call volumes with patience and professionalism.</p></li><li><p>Basic knowledge of banking products and services.</p></li><li><p>Proficiency in MS Office and CRM/call center systems.</p></li><li><p>Multilingual skills (Arabic & English preferred).</p></li><li><p>Strong problem-solving skills and attention to detail.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team.<br> The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.<br> Key Responsibilities: Answer inbound calls from families promptly and professionally.<br> Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.<br> Handle parent inquiries, complaints, and requests with accuracy and empathy.<br> Provide detailed information about the school, its processes &amp; upcoming events/ activities.<br> Record &amp; update details of all interactions in the CRM.<br> Escalate complex issues to senior team members &amp; refer cases to specific teams depending on case history.<br> Achieve daily/weekly/monthly call handling and performance targets.<br> Maintain a positive, professional, and courteous tone during all customer interactions.<br> Follow call scripts, quality standards, and compliance guidelines.<br> Bachelor’s degree is a must.<br> Prior customer service or call center experience is an advantage but not mandatory.<br> Excellent English communication Skills.<br> Active listening and problem-solving abilities.<br> Ability to remain calm under pressure and handle difficult parents.<br> Basic computer knowledge and familiarity with MS Office/CRM tools.<br> Flexible working in shifts for an international location.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team.<br> The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.<br> Key Responsibilities: Answer inbound calls from families promptly and professionally.<br> Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.<br> Handle parent inquiries, complaints, and requests with accuracy and empathy.<br> Provide detailed information about the school, its processes &amp; upcoming events/ activities.<br> Record &amp; update details of all interactions in the CRM.<br> Escalate complex issues to senior team members &amp; refer cases to specific teams depending on case history.<br> Achieve daily/weekly/monthly call handling and performance targets.<br> Maintain a positive, professional, and courteous tone during all customer interactions.<br> Follow call scripts, quality standards, and compliance guidelines.<br> Bachelor’s degree is a must.<br> Prior customer service or call center experience is an advantage but not mandatory.<br> Excellent English communication Skills.<br> Active listening and problem-solving abilities.<br> Ability to remain calm under pressure and handle difficult parents.<br> Basic computer knowledge and familiarity with MS Office/CRM tools.<br> Flexible working in shifts for an international location.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design, deploy, configure, and maintain Huawei core, distribution, and access switches across Data Center and IDF locations.</p></li><li><p>Manage and optimize Huawei Wireless Controller and Access Points to deliver seamless enterprise Wi-Fi connectivity for all users.</p></li><li><p>Administer and troubleshoot the Cisco IP Telephony system, including unified communications for internal, external, and incoming calls.</p></li><li><p>Manage the Imagicle UCX Suite for call accounting, usage tracking, and cost management across the IP telephony environment.</p></li><li><p>Oversee SIP trunk connectivity via Etisalat and Cisco Voice Gateways, ensuring reliable PSTN call routing and telephony integration.</p></li><li><p>Coordinate with sub-contractors team for PPM and monitor Huawei UPS systems to guarantee power backup and surge protection; manage planned maintenance within the 22-minute outage threshold.</p></li><li><p>Coordinate with sub-contractors’ team for PPM and monitor Huawei air conditioning and cooling systems in server rooms to ensure optimal climate control and equipment longevity.</p></li><li><p>Manage ANT Labs guest Wi-Fi authentication gateway for secure and controlled visitor internet access.</p></li><li><p>Oversee IDF infrastructure across all locations, ensuring clean cabling, labelling, and structured connectivity.</p></li><li><p>Coordinate with Etisalat for internet connectivity management, including SD-WAN / MPLS branch connectivity and remote access solutions.</p></li><li><p>Collaborate with the Security team to ensure network configurations align with security policies and best practices.</p></li><li><p>Maintain accurate network documentation including topology diagrams, IP schemas, asset inventories, and change logs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>5+ years of experience in enterprise network engineering with hands-on exposure to multi-site environments.</p></li><li><p>Strong proficiency in Huawei switching and wireless technologies (CloudEngine, AirEngine product lines preferred).</p></li><li><p>Experience with Cisco IP Telephony platforms (CUCM, CME) and SIP trunk administration.</p></li><li><p>Knowledge of VoIP protocols (SIP, H.323, RTP) and call routing configuration.</p></li><li><p>Understanding of data center physical infrastructure: UPS systems, precision cooling, and structured cabling standards.</p></li><li><p>Solid command of networking fundamentals: VLANs, STP, OSPF, BGP, MPLS, QoS, DHCP, DNS.</p></li><li><p>Experience with Etisalat ISP services, including fiber internet and VPN solutions.</p></li><li><p>Proficiency in network monitoring and management tools</p></li></ul><p></p></section>

Dutch-speaking Call Center / Sales Agent – Dubai Dutch market | Automotive sector | Visa sponsored | Start ASAPAn international company in the automotive sector is hiring a dutch-speaking Call Center / Sales Agent to join its team in Dubai. This is a great opportunity for a junior profile looking to gain international experience, develop strong sales skills, and work in a fast-paced commercial environment abroad. Your role You will be responsible for developing the dutch market by contacting garages and automotive professionals. Your main responsibilities will include:Making outbound calls to garages and automotive businesses in Germany Presenting a B2B platform for tyres and auto parts Generating interest from potential clients Identifying business opportunities Following up with prospects Contributing to order generation and market development This is an outbound sales role. You should be comfortable spending most of your day on the phone, handling objections, working with targets, and staying motivated in a high-volume environment. Daily activity High-volume outbound phone activity Regular conversations with garages and automotive professionals Prospecting and follow-up Sales development and lead generation Profile required Fluent dutch, ideally native or near-native Good level of English Clear communication and professional phone manner Comfortable speaking with prospects by phone Motivated, resilient, and target-driven Commercial mindset Open to relocating to Dubai quickly Previous sales, call centre, customer service, or business development experience is a plus, but not essential Junior profiles are welcome. Attitude, motivation, and resilience are more important than years of experience. Package8,000 AED monthly salary From 2,000 AED monthly bonus Visa sponsorship Based in Dubai Fast recruitment process: 1–2 interviews Start ASAPWhy apply? Gain international sales experience Build strong commercial skills Join an international team Work in a growing B2B environment Opportunity for junior profiles to grow quickly If you speak dutch, enjoy speaking with people, and are ready for an international sales challenge in Dubai, apply now with your CV.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Customer Service Agent (Bilingual – Arabic &amp; English) <p><strong>We're Hiring: Customer Service Agent (Bilingual – Arabic &amp; English)</strong></p><br> <p><strong>Salary:</strong> AED 7,000</p><br> <p><strong>Requirements:</strong></p><br> <ul><li>Fluent in both <strong>Arabic and English</strong> (spoken and written) – <strong>mandatory</strong>.</li><li>2–4 years of customer service or call center experience.</li><li>Experience in the transportation, mobility, logistics, ride-hailing, or technology industry is preferred.</li><li>Strong communication, problem-solving, and customer service skills.</li><li>Proficient in Microsoft Office and CRM systems.</li></ul> <br> <br> </div>

<ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls Maintaining departmental KPI’s. Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience. Responsible for attending to all the incoming patient calls promptly, without delay. Ensures call backs are completed in a timely manner. Maintains clarity in communication and pleasant tone of voice at all times. Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines. Assists the patient in the best way possible and creating a good impression Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too. Responsible for booking appointments as well as clarifying enquiries related to the hospital services. Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients. Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed. Multitask and manage the call volumes as per the call process flow. Promote the services of the hospital to patients. Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI. Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. Participates and contributes to scheduled in-house training programs. Exercises effective interpersonal skills in dealings with department staff, colleagues and Management. Maintains patient & staff confidentiality. Demonstrates the ability to listen to others in promoting effective communication. Appointment management including no shows, confirmation, cancellation & rescheduling. Doctors calendar creation and updating & maintaining doctors notes. Maintaining the duty change as per the unit protocol.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</p></li></ul>