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Role: Systems & Infrastructure Engineer (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $40 - $70/hour<br>Role Overview:We are hiring for one of our clients, seeking a Systems & Infrastructure Specialist to work on a contract basis. The role involves maintaining and optimizing critical systems and infrastructure components to ensure seamless operations across distributed environments. Responsibilities include troubleshooting performance issues, implementing infrastructure upgrades, and supporting high-availability platforms.<br>Key Responsibilities:• Design, deploy, and maintain scalable infrastructure solutions for cloud and hybrid environments.• Monitor system performance, diagnose bottlenecks, and apply corrective measures to prevent downtime.• Automate routine infrastructure tasks using scripting and configuration management tools.• Collaborate with cross-functional teams to align infrastructure with application and business requirements.• Document system configurations, standard operating procedures, and incident responses.<br>Required Skills & Qualifications:• Experience with cloud platforms such as AWS, Azure, or Google Cloud required.• Proficiency in infrastructure as code tools like Terraform, Ansible, or Pulumi required.• Knowledge of containerization and orchestration platforms including Docker and Kubernetes required.• Experience with monitoring and logging tools such as Prometheus, Grafana, or ELK Stack required.• Strong scripting skills in Bash, Python, or Go required.• Familiarity with networking concepts including VPNs, load balancers, and firewalls required.• Prior experience supporting production environments in a contract or freelance capacity preferred.• Understanding of CI/CD pipelines and their integration with infrastructure management preferred.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to the reliability and scalability of mission-critical platforms. The position involves direct impact on system performance and availability for a diverse user base.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Law Clerk (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $40 - $55/hour<br>Role Overview:We are hiring for one of our clients, seeking a Law Clerk (Commercial Real Estate / Energy) to work on a contract basis. The role involves supporting legal teams in drafting, reviewing, and managing commercial real estate and energy-related documentation. Responsibilities include conducting legal research, preparing transactional documents, and ensuring compliance with regulatory requirements.<br>Key Responsibilities:• Draft, review, and prepare commercial real estate and energy contracts, lease agreements, and transactional documents.• Conduct legal research on commercial real estate and energy law matters, including regulatory compliance and transactional due diligence.• Assist in the management of transactional documentation, ensuring accuracy and adherence to legal standards.• Coordinate with legal teams, clients, and stakeholders to facilitate smooth transaction processes.• Maintain organized records of legal documents and correspondence for ongoing and future transactions.<br>Required Skills & Qualifications:• Juris Doctor (JD) degree or enrollment in an accredited law school with completion of at least two years.• Prior experience as a law clerk, legal assistant, or similar role, preferably in commercial real estate or energy sectors.• Strong proficiency in drafting and reviewing legal documents, including contracts and lease agreements.• Ability to conduct thorough legal research using databases such as Westlaw, Lexis Nexis, or similar tools.• Excellent organizational skills with meticulous attention to detail in document management and compliance tracking.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the energy and commercial real estate industry, contributing to the seamless execution of high-stakes transactions. The position requires adaptability to evolving legal and regulatory landscapes in these specialized sectors.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Support Engineer (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $25 - $50/hour<br>Role Overview:We are hiring for one of our clients, seeking a Support Engineer to work on a contract basis. The role involves troubleshooting and resolving technical issues for users of a cloud-based platform. Primary focus will be on resolving technical issues via chat and email while maintaining high customer satisfaction.<br>Key Responsibilities:• Diagnose and resolve technical issues reported by users via chat and email in a timely manner.• Document solutions to common problems and update knowledge base articles for internal and external use.• Collaborate with engineering teams to escalate and track complex technical issues to resolution.• Provide clear, concise, and actionable guidance to users on platform features and best practices.• Monitor and respond to platform-related inquiries in real time to minimize user downtime.<br>Required Skills & Qualifications:• Experience providing technical support in a Saa S or cloud-based environment is required.• Proficiency with ticketing systems and CRM tools for issue tracking and resolution is required.• Strong written and verbal communication skills in English are required.• Ability to troubleshoot technical issues across multiple operating systems and platforms is required.• Experience with debugging tools and log analysis for issue resolution is preferred.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to seamless user experiences on a high-traffic platform. The position provides exposure to modern cloud infrastructure and customer-facing technical support at scale.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: AI Content Evaluator (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $25 - $35/hour<br>Role Overview:We are hiring for one of our clients, seeking an AI Content Evaluation Specialist to work on a contract basis. The role involves assessing and improving the quality of AI-generated content for accuracy, relevance, and clarity. You will evaluate content across multiple languages and formats to ensure alignment with industry standards and client requirements.<br>Key Responsibilities:• Evaluate AI-generated content for factual accuracy, grammatical correctness, and contextual relevance across multiple languages.• Provide detailed feedback and ratings based on predefined evaluation criteria to improve model performance.• Collaborate with AI engineers and linguists to identify patterns in content errors and suggest improvements to training datasets.• Maintain consistency in evaluation standards by following established guidelines and updating them as needed.• Document findings and recommendations to support continuous improvement of AI content generation systems.<br>Required Skills & Qualifications:• Experience in content evaluation, proofreading, or quality assurance with a focus on AI-generated text.• Strong proficiency in multiple languages and familiarity with linguistic nuances in content evaluation.• Ability to follow structured evaluation guidelines and provide constructive feedback.• Attention to detail and commitment to maintaining high standards in content assessment.• Experience working with AI models, natural language processing, or related technologies is a plus.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the technology industry, contributing to the advancement of AI-driven content solutions. The position is ideal for professionals with a background in linguistics, content creation, or AI who seek to apply their skills in a cutting-edge environment.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Business Consultant (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: Competitive, based on experience<br>Role Overview:We are hiring for one of our clients, seeking a Management consultant to work on a contract basis. The role involves analyzing business processes, identifying inefficiencies, and recommending strategic improvements to enhance operational performance and profitability. Candidates will collaborate with cross-functional teams to implement data-driven solutions tailored to client-specific challenges.<br>Key Responsibilities:• Diagnose operational bottlenecks and inefficiencies in client organizations through data analysis and stakeholder interviews.• Develop and present actionable recommendations to senior leadership, aligning solutions with business objectives and industry best practices.• Lead the design and implementation of process improvements, including workflow redesign, automation opportunities, and performance metrics.• Conduct market and competitive analysis to inform strategic decision-making and identify growth opportunities for clients.• Document findings in clear, structured reports and presentations for executive audiences, ensuring measurable impact.<br>Required Skills & Qualifications:• Experience in management consulting with a focus on process optimization and operational efficiency.• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) to derive insights from client datasets.• Strong project management skills with the ability to manage multiple engagements simultaneously.• Excellent communication and presentation skills to articulate complex ideas to non-technical stakeholders.• A Bachelor’s degree in Business Administration, Finance, Economics, or a related field; MBA or advanced degree preferred.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to the transformation of client organizations through evidence-based strategies. The position requires adaptability to diverse industries and the ability to deliver measurable results within tight deadlines.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Job Summary<br><br>As a Consultant Fetal Medicine, you will be responsible for providing specialized medical care to pregnant women and their unborn babies. Your main role will be to diagnose, evaluate, and manage fetal abnormalities; provide consultation and counseling to parents-to-be; and perform fetal interventions when required. You will be working closely with a team of dedicated professionals to ensure the best possible outcomes for our patients.<br><br>Responsibilities<br><br>Diagnose, evaluate, and manage fetal abnormalities using advanced ultrasound and other diagnostic tools.<br><br> Provide consultation and counseling to parents-to-be, explaining the findings and potential risks. Review medical history, perform physical exams, and order appropriate tests. Discuss risks and benefits of different treatment options and provide recommendations. Coordinate with the multidisciplinary team to develop individualized patient care plans. Conduct fetal interventions, such as fetal blood transfusions, fetoscopic surgery, or intrauterine procedures. Document patient progress and treatment plans accurately and timely. Stay updated with the latest advancements in fetal medicine and attend conferences and workshops. The candidate must have Western education or experience<br><br>Requirements<br><br> Medical degree from a recognized institution. Minimum 5 years of experience as a Consultant Fetal Medicine in a reputable institution. Western education and/or training in a recognized healthcare system (e.g., USA, UK, Canada, or equivalent) is mandatory. Certification in Fetal Medicine from a recognized body. Excellent communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Fluent in English, Arabic is a plus. Must hold a valid medical license to practice in the UAE.<br><br>What We Offer<br><br> Attractive compensation package including competitive salary and benefits. Opportunity to work in a modern, state-of-the-art facility. Collaborate with a team of experienced and skilled professionals. Ongoing professional development and training opportunities. Work and live in the vibrant city of Dubai, with its diverse culture and modern lifestyle.

Role: Systems & Infrastructure Engineer (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $40 - $70/hour<br>Role Overview:We are hiring for one of our clients, seeking a Systems & Infrastructure Specialist to work on a contract basis. The role involves maintaining and optimizing critical systems and infrastructure components to ensure seamless operations across distributed environments. Responsibilities include troubleshooting performance issues, implementing infrastructure upgrades, and supporting high-availability platforms.<br>Key Responsibilities:• Design, deploy, and maintain scalable infrastructure solutions for cloud and hybrid environments.• Monitor system performance, diagnose bottlenecks, and apply corrective measures to prevent downtime.• Automate routine infrastructure tasks using scripting and configuration management tools.• Collaborate with cross-functional teams to align infrastructure with application and business requirements.• Document system configurations, standard operating procedures, and incident responses.<br>Required Skills & Qualifications:• Experience with cloud platforms such as AWS, Azure, or Google Cloud required.• Proficiency in infrastructure as code tools like Terraform, Ansible, or Pulumi required.• Knowledge of containerization and orchestration platforms including Docker and Kubernetes required.• Experience with monitoring and logging tools such as Prometheus, Grafana, or ELK Stack required.• Strong scripting skills in Bash, Python, or Go required.• Familiarity with networking concepts including VPNs, load balancers, and firewalls required.• Prior experience supporting production environments in a contract or freelance capacity preferred.• Understanding of CI/CD pipelines and their integration with infrastructure management preferred.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to the reliability and scalability of mission-critical platforms. The position involves direct impact on system performance and availability for a diverse user base.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Law Clerk (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $40 - $55/hour<br>Role Overview:We are hiring for one of our clients, seeking a Law Clerk (Commercial Real Estate / Energy) to work on a contract basis. The role involves supporting legal teams in drafting, reviewing, and managing commercial real estate and energy-related documentation. Responsibilities include conducting legal research, preparing transactional documents, and ensuring compliance with regulatory requirements.<br>Key Responsibilities:• Draft, review, and prepare commercial real estate and energy contracts, lease agreements, and transactional documents.• Conduct legal research on commercial real estate and energy law matters, including regulatory compliance and transactional due diligence.• Assist in the management of transactional documentation, ensuring accuracy and adherence to legal standards.• Coordinate with legal teams, clients, and stakeholders to facilitate smooth transaction processes.• Maintain organized records of legal documents and correspondence for ongoing and future transactions.<br>Required Skills & Qualifications:• Juris Doctor (JD) degree or enrollment in an accredited law school with completion of at least two years.• Prior experience as a law clerk, legal assistant, or similar role, preferably in commercial real estate or energy sectors.• Strong proficiency in drafting and reviewing legal documents, including contracts and lease agreements.• Ability to conduct thorough legal research using databases such as Westlaw, Lexis Nexis, or similar tools.• Excellent organizational skills with meticulous attention to detail in document management and compliance tracking.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the energy and commercial real estate industry, contributing to the seamless execution of high-stakes transactions. The position requires adaptability to evolving legal and regulatory landscapes in these specialized sectors.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Support Engineer (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $25 - $50/hour<br>Role Overview:We are hiring for one of our clients, seeking a Support Engineer to work on a contract basis. The role involves troubleshooting and resolving technical issues for users of a cloud-based platform. Primary focus will be on resolving technical issues via chat and email while maintaining high customer satisfaction.<br>Key Responsibilities:• Diagnose and resolve technical issues reported by users via chat and email in a timely manner.• Document solutions to common problems and update knowledge base articles for internal and external use.• Collaborate with engineering teams to escalate and track complex technical issues to resolution.• Provide clear, concise, and actionable guidance to users on platform features and best practices.• Monitor and respond to platform-related inquiries in real time to minimize user downtime.<br>Required Skills & Qualifications:• Experience providing technical support in a Saa S or cloud-based environment is required.• Proficiency with ticketing systems and CRM tools for issue tracking and resolution is required.• Strong written and verbal communication skills in English are required.• Ability to troubleshoot technical issues across multiple operating systems and platforms is required.• Experience with debugging tools and log analysis for issue resolution is preferred.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to seamless user experiences on a high-traffic platform. The position provides exposure to modern cloud infrastructure and customer-facing technical support at scale.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: AI Content Evaluator (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $25 - $35/hour<br>Role Overview:We are hiring for one of our clients, seeking an AI Content Evaluation Specialist to work on a contract basis. The role involves assessing and improving the quality of AI-generated content for accuracy, relevance, and clarity. You will evaluate content across multiple languages and formats to ensure alignment with industry standards and client requirements.<br>Key Responsibilities:• Evaluate AI-generated content for factual accuracy, grammatical correctness, and contextual relevance across multiple languages.• Provide detailed feedback and ratings based on predefined evaluation criteria to improve model performance.• Collaborate with AI engineers and linguists to identify patterns in content errors and suggest improvements to training datasets.• Maintain consistency in evaluation standards by following established guidelines and updating them as needed.• Document findings and recommendations to support continuous improvement of AI content generation systems.<br>Required Skills & Qualifications:• Experience in content evaluation, proofreading, or quality assurance with a focus on AI-generated text.• Strong proficiency in multiple languages and familiarity with linguistic nuances in content evaluation.• Ability to follow structured evaluation guidelines and provide constructive feedback.• Attention to detail and commitment to maintaining high standards in content assessment.• Experience working with AI models, natural language processing, or related technologies is a plus.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the technology industry, contributing to the advancement of AI-driven content solutions. The position is ideal for professionals with a background in linguistics, content creation, or AI who seek to apply their skills in a cutting-edge environment.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Business Consultant (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: Competitive, based on experience<br>Role Overview:We are hiring for one of our clients, seeking a Management consultant to work on a contract basis. The role involves analyzing business processes, identifying inefficiencies, and recommending strategic improvements to enhance operational performance and profitability. Candidates will collaborate with cross-functional teams to implement data-driven solutions tailored to client-specific challenges.<br>Key Responsibilities:• Diagnose operational bottlenecks and inefficiencies in client organizations through data analysis and stakeholder interviews.• Develop and present actionable recommendations to senior leadership, aligning solutions with business objectives and industry best practices.• Lead the design and implementation of process improvements, including workflow redesign, automation opportunities, and performance metrics.• Conduct market and competitive analysis to inform strategic decision-making and identify growth opportunities for clients.• Document findings in clear, structured reports and presentations for executive audiences, ensuring measurable impact.<br>Required Skills & Qualifications:• Experience in management consulting with a focus on process optimization and operational efficiency.• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) to derive insights from client datasets.• Strong project management skills with the ability to manage multiple engagements simultaneously.• Excellent communication and presentation skills to articulate complex ideas to non-technical stakeholders.• A Bachelor’s degree in Business Administration, Finance, Economics, or a related field; MBA or advanced degree preferred.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to the transformation of client organizations through evidence-based strategies. The position requires adaptability to diverse industries and the ability to deliver measurable results within tight deadlines.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.<br></p><br><p>We are seeking a <strong>Senior AI Solution Architect</strong> who shares our passion for innovation and transformation. This role is critical in building advanced AI-driven solutions that enable our business partners to evolve and meet the growing demand for personalized, intelligent digital experiences.<br></p><br><span><strong><span>Key Responsibilities</span></strong></span><strong><span>1. Solution Architecture Ownership &amp; Leadership</span></strong><ul><li><p><strong><span>The Authoritative Blueprint:</span></strong><span> Produce and maintain the end-to-end architecture blueprints, system context diagrams, component designs, data flow models, and API specifications for four delivery pods.</span></p><br></li><li><p><strong><span>Architectural Decisions (ADRs):</span></strong><span> Make, document, and defend binding architectural choices, evaluating constraints and long-term impacts.</span></p><br></li><li><p><strong><span>Pod Governance:</span></strong><span> Run architecture reviews with pod tech leads to ensure cross-cutting cohesion and resolve conflicts early.</span></p><br></li><li><p><strong><span>Executive Stakeholder Management:</span></strong><span> Present, defend, and earn confidence in the technical design under scrutiny from the client's CTO, CISO, and Enterprise Architecture Board.</span></p><br></li></ul><strong><span>2. AI &amp; Agentic System Design</span></strong><ul><li><p><strong><span>Orchestration &amp; Routing:</span></strong><span> Design LLM routing strategies, multi-agent coordination patterns, intent classification pipelines, and session/memory management.</span></p><br></li><li><p><strong><span>The Tool Gateway:</span></strong><span> Specify the deterministic policy engine implementing the Trust Dial (</span><em><span>Suggest / Approve / Act</span></em><span>) governance framework.</span></p><br></li><li><p><strong><span>Context &amp; RAG:</span></strong><span> Design vector database schemas, embedding pipelines, retrieval strategies, and real-time context data contracts.</span></p><br></li><li><p><strong><span>Inference Optimization:</span></strong><span> Oversee model selection (Anthropic Claude Haiku/Sonnet), token budget management, latency SLAs, and circuit-breaker/fallback design.</span></p><br></li><li><p><strong><span>Evaluation Infrastructure:</span></strong><span> Establish automated production AI evaluation, continuous verification, and tracing pipelines.</span></p><br></li></ul><strong><span>3. Banking Systems &amp; Modernization Integration</span></strong><ul><li><p><strong><span>Legacy Decoupling:</span></strong><span> Define an API facade strategy to progressively wrap, version, and migrate the bank's 70% legacy services using strangler fig patterns.</span></p><br></li><li><p><strong><span>Financial Controls:</span></strong><span> Enforce integration standards covering authentication, authorization, rate limiting, and critical financial idempotency patterns.</span></p><br></li><li><p><strong><span>Real-Time Streaming:</span></strong><span> Specify the Kafka/MSK event infrastructure to stream real-time banking triggers (e.g., salary credits, fraud flags) directly to the AI orchestrator.</span></p><br></li></ul><strong><span>4. Security, Compliance &amp; Governance</span></strong><ul><li><p><strong><span>Threat Modeling:</span></strong><span> Map and mitigate prompt injections, data exfiltration, model manipulation, and API abuse vectors.</span></p><br></li><li><p><strong><span>Model Risk Management (MRM):</span></strong><span> Build the technical framework for audit logging, model explainability mechanisms, and human-in-the-loop compliance checkpoints.</span></p><br></li><li><p><strong><span>DevSecOps &amp; Cost:</span></strong><span> Architect container security gates, SAST/DAST integration, secrets management, and efficient LLM auto-scaling/cost attribution profiles.</span></p><br></li></ul><strong><span>Required Experience &amp; Qualifications</span></strong><strong><span>Essential Criteria</span></strong><ul><li><p><strong><span>Enterprise Architecture:</span></strong><span> 8+ years of hands-on architecture experience delivering large-scale, complex technology programs. Strong pattern knowledge across microservices, event-driven architectures, saga orchestration, and CQRS.</span></p><br></li><li><p><strong><span>Banking Domain Fluency:</span></strong><span> 5+ years of banking or fintech architecture experience. Deep knowledge of retail platforms, payment rails (SWIFT, local ACH/RTGS), card management, fraud/AML engines, and core legacy system integration.</span></p><br></li><li><p><strong><span>Production AI Architecture:</span></strong><span> 3+ years designing and operating real-world LLM or AI/ML systems at scale (not proof-of-concepts). Expert-level knowledge of RAG pipelines, agent state tracking, and tool calling schemas.</span></p><br></li><li><p><strong><span>Cloud &amp; Security:</span></strong><span> High proficiency in AWS, Azure, or GCP cloud architecture, Kubernetes orchestration, zero-trust patterns (mTLS, OAuth 2.0/OIDC), and IaC (Terraform/CDK).</span></p><br></li></ul><strong><span>Desirable Criteria</span></strong><ul><li><p><span>Academic background in Computer Science or Software Engineering.</span></p><br></li><li><p><span>Relevant professional certifications (e.g., AWS Solutions Architect Pro, Azure Solutions Architect Expert, TOGAF).</span></p><br></li><li><p><span>Architectural experience with regional frameworks (CBUAE, DFSA, ADGM) and mobile runtime systems like Flutter.</span></p><br></li></ul><p><strong>Location:</strong> Remote<br></p><br><p>Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.<br><span>We may use AI and machine learning technologies in our recruitment process. Compensation is determined based on skills, qualifications, experience, and location. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about our commitment to diversity and inclusion and<strong>&nbsp;Globant’s Benefits. </strong></span></p><br> </div>

Key Responsibilities Design, document, and execute test plans, test cases, and regression suites for web and mobile applications across multiple projects Perform functional, usability, localization, and RTL (right-to-left) layout testing for Arabic-language interfaces Validate Arabic content quality in AI outputs, including ASR transcriptions, classifications, and summaries — covering MSA, Gulf dialects, and Arabic-English code-switching scenarios Test REST APIs and backend services (e.g., using Postman or similar tools) Build and maintain automated test suites for UI and API layers Log, track, and verify defects through to resolution; work closely with developers and product owners in an agile environment Participate in UAT cycles with clients and support release readiness sign-off Test data pipelines and platform workflows end-to-end, including user onboarding, task submission, and data validation flows Contribute to QA process improvement, test documentation standards, and quality metrics reporting.<br><br>Required Qualifications5+ years of hands-on experience in software QA (manual and automation) Native or fluent Arabic (reading, writing, listening) and professional working proficiency in English Strong experience testing web and mobile applications (i OS/Android) Experience with test automation frameworks such as Playwright, Selenium, Cypress, or Appium Solid API testing experience (Postman, REST Assured, or equivalent) Familiarity with bug tracking and test management tools (Jira, Test Rail, orsimilar) Understanding of agile/Scrum development processes Strong analytical skills with meticulous attention to detail, particularly in evaluating Arabic text rendering, diacritics, and dialectal variation<br><br>Preferred / Nice to Have Experience testing LLM-based or Gen AI applications: prompt regression testing, evaluating non-deterministic outputs, hallucination detection,response quality scoring, and guardrail validation Experience with CI/CD pipelines (Git Hub Actions, Git Lab CI, Jenkins) and integrating automated tests into them Basic scripting ability in Python or Java Script for test tooling

Administrative Assistant Location- Dubai/India We are seeking a highly organized and detail-oriented Administrative Assistant to support the day-to-day operations of our professional services practice. The role will play a key part in managing client engagement administration, documentation, project coordination, and internal operational processes. The successful candidate will work closely with Partners, Directors, Managers, and client-facing teams to ensure smooth execution of administrative and client service activities.<br><br>Key Responsibilities Prepare and maintain client engagement letters and related documentation. Track project milestones, deadlines, and engagement status across multiple assignments. Support client onboarding processes and maintain accurate client records. Coordinate with internal teams to obtain approvals, signatures, and required documentation. Maintain engagement trackers, databases, and filing systems. Assist with proposal preparation, formatting, and document management. Schedule meetings, coordinate calendars, and arrange conference calls. Prepare meeting materials, presentations, and reports as required. Manage incoming correspondence and ensure timely follow-up on action items. Support administrative and operational requirements across various service lines. Ensure documentation is maintained in accordance with internal quality and compliance standards. Requirements Bachelor's degree in business administration, Commerce, Accounting, Finance, Economics, or a related field.0–3 years of experience in administration, project coordination, client services, consulting support, or office operations. Experience within a consulting, accounting, legal, financial services, or professional services environment is preferred. Strong organizational and multitasking abilities. Excellent verbal and written communication skills in English. Proficiency in Microsoft Office, particularly Excel, Power Point, and Word. High attention to detail and accuracy. Ability to manage multiple priorities and work in a fast-paced environment. Preferred Qualifications Experience handling client documentation, contracts, engagement letters, or onboarding processes. Familiarity with project tracking, milestone management, or workflow coordination. Additional language skills such as Russian, Ukrainian, Belarusian, or other European languages would be an advantage<br>.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking a Senior HVAC Engineer reporting directly to <i>the Head of the Department</i> to join our team based in <i>UAE, Abu Dhabi</i>.</p><br><p><strong>About us:</strong></p><br><p>Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality.</p><br><p>Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last.</p><br><p><strong>About the mission we offer you:</strong></p><br> Job Purpose <p>The Senior HVAC Engineer is responsible for the design, engineering, analysis, and execution support of Heating, Ventilation, and Air Conditioning (HVAC) systems for onshore and offshore oil &amp; gas, petrochemical, energy, and industrial projects. The role ensures compliance with international standards, client specifications, and project requirements throughout FEED, Detailed Engineering, EPC, and commissioning phases.</p><br>Key Responsibilities Engineering &amp; Design <ul> <li>Lead the design and development of HVAC systems for industrial, commercial, and oil &amp; gas facilities.</li> <li>Prepare HVAC design calculations, equipment sizing, ventilation studies, heat load calculations, and pressure loss calculations.</li> <li>Develop HVAC system layouts, duct routing, equipment arrangements, and airflow distribution plans.</li> <li>Prepare and review HVAC engineering deliverables including: <ul> <li>Design Basis Memorandum</li> <li>HVAC Philosophies</li> <li>Equipment Datasheets</li> <li>Technical Specifications</li> <li>Material Requisitions</li> <li>HVAC Drawings</li> <li>MTOs (Material Take-Offs)</li> </ul></li> <li>Perform HVAC system simulations and analyses using industry-standard software.</li> </ul>Project Execution <ul> <li>Participate in FEED, Detailed Engineering, EPC, Brownfield, and Greenfield projects.</li> <li>Coordinate with multidisciplinary teams including Mechanical, Process, Electrical, Instrumentation, Structural, and Piping disciplines.</li> <li>Support procurement activities, technical bid evaluations, and vendor document reviews.</li> <li>Review vendor packages and ensure compliance with project specifications and industry standards.</li> <li>Provide technical support during fabrication, installation, construction, pre-commissioning, and commissioning activities.</li> </ul>Compliance &amp; Quality <ul> <li>Ensure all HVAC designs comply with: <ul> <li>ASHRAE</li> <li>SMACNA</li> <li>NFPA</li> <li>ISO Standards</li> <li>Local Authority Regulations</li> <li>Client Specifications</li> </ul></li> <li>Participate in HAZOP, HAZID, Design Reviews, and Model Reviews.</li> <li>Ensure adherence to project quality management systems and engineering procedures.</li> </ul>Leadership &amp; Coordination <ul> <li>Mentor junior HVAC engineers and designers.</li> <li>Coordinate discipline activities to meet project schedules and deliverables.</li> <li>Interface with clients, consultants, contractors, and vendors on technical matters.</li> <li>Participate in project meetings and provide engineering expertise throughout project execution.</li> </ul>Qualifications <ul> <li>Bachelor's Degree in Mechanical Engineering.</li> <li>Master's Degree is an advantage.</li> <li>Professional Engineer (PE) or equivalent certification is preferred.</li> </ul> <p><strong>Experience</strong></p><br> <ul> <li>Minimum <strong>14 to 20 years</strong> of HVAC engineering experience.</li> <li>Proven experience in <strong>Oil &amp; Gas, Petrochemical, Energy, Refinery, LNG, and Industrial projects</strong>.</li> <li>Strong exposure to <strong>FEED, Detailed Engineering, EPC, Brownfield, and Greenfield project environments</strong>.</li> <li>Demonstrated experience in leading HVAC engineering activities for large-scale projects and managing multidisciplinary coordination.</li> <li>Hands-on experience in vendor package review, technical bid evaluations, procurement support, construction support, and commissioning activities.</li> <li>Previous experience working on <strong>ADNOC, Saudi Aramco, QatarEnergy, PDO, or other Middle East energy sector projects</strong> is highly preferred.</li> <li>Experience in both onshore and offshore facilities is an advantage.</li> <li>Proven track record of supervising and mentoring junior engineers and designers.</li> </ul> <p>This experience range positions the role as a <strong>Senior HVAC Engineer / Lead HVAC Engineer</strong> suitable for major EPC contractors, engineering consultancies, and owner-operator organizations in the oil &amp; gas sector.</p><br> <br> <br><br><p><i>Starting Date: ASAP</i></p><br><p><strong>About you:</strong></p><br><p>We love to hear from you and how you match with this position. To be successful in this mission you should consider the following requirements:</p><br><p>Qualifications: Bachelors or Diploma</p><br><p>Languages: <i>English + proficiency level (Basic, Professional, Fluent)</i></p><br><p>Main skills: <i>(up to 4)</i></p><br><p><strong>Your career with us&nbsp;</strong></p><br><p>Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T. EN University, such as The Future Ready Program, Graduate Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and development.</p><br><p>&nbsp;<strong>What’s Next?</strong></p><br><p>Once receiving your system application, our recruiting team will screen and match your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with a reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application.&nbsp;</p><br><p>We invite you to get to know more about our company by visiting&nbsp;www.ten.com&nbsp;and follow us on&nbsp;LinkedIn,&nbsp;Instagram,&nbsp;Facebook,&nbsp;X&nbsp;and&nbsp;YouTube&nbsp;for company updates.</p><br><br> </div>

Job Summary We are looking for an experienced and detail-oriented Business Analyst with 3+ years of experience in the IT industry to bridge the gap between business stakeholders and technical teams. The candidate will be responsible for understanding business requirements, analyzing processes, translating requirements into functional and technical specifications, and working closely with development and QA teams to deliver high-quality software solutions. The ideal candidate should have strong experience in Agile/Scrum methodologies, Jira, requirement gathering, user stories, functional specifications, process mapping, and stakeholder management, along with a good understanding of programming languages, databases, APIs, web technologies, and software development life cycles. Key Responsibilities1. Business & Requirement Analysis Gather, analyze, and document business requirements from stakeholders. Conduct requirement-gathering sessions, workshops, interviews, and discussions with business users. Understand business processes, identify gaps, and recommend technology-driven solutions. Translate business requirements into clear and actionable functional requirements. Identify dependencies, assumptions, constraints, risks, and potential impacts of proposed solutions. Analyze existing systems and processes and identify opportunities for improvement. Ensure requirements are complete, consistent, clear, and testable.2. Agile & Scrum Responsibilities Work closely with Product Owners, Scrum Masters, Developers, QA Engineers, Architects, and business stakeholders in an Agile environment. Participate in Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives. Create and maintain product backlog items, user stories, and acceptance criteria. Break down complex business requirements into smaller, manageable user stories. Support the Product Owner in prioritizing and maintaining the product backlog. Clarify requirements and resolve functional queries raised by development and QA teams during sprints. Ensure stories meet the Definition of Ready and Definition of Done where applicable. Participate in release planning and support successful delivery of sprint/release objectives.3. Jira & Requirement Management Create, manage, and track Epics, User Stories, Tasks, Bugs, and Sub-tasks in Jira. Maintain Jira backlog and ensure requirements are properly linked and traceable. Monitor story status, dependencies, blockers, and delivery progress. Work with technical teams to ensure Jira tickets contain sufficient functional and acceptance criteria. Maintain requirement traceability from business requirements through development and testing. Generate and review Jira reports and dashboards to track project progress.4. User Stories & Functional Documentation Prepare detailed Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, Use Cases, Process Flow Diagrams, and Acceptance Criteria. Write user stories using the appropriate Agile format. Define positive, negative, and edge-case scenarios for requirements. Develop functional specifications for new features and enhancements. Maintain documentation throughout the project lifecycle. Ensure requirements remain aligned with business objectives and agreed scope.5. Technical Understanding The candidate should have a good working knowledge of software development concepts and technologies, including:Understanding of SDLC and STLC. Basic to intermediate knowledge of programming languages such as:Java Python Java Script / Type Script C# / . NETSQLUnderstanding of Object-Oriented Programming (OOP) concepts. Good understanding of REST APIs, SOAP APIs, JSON, XML, HTTP/HTTPS, and API integrations. Understanding of web technologies such as HTML, CSS, Java Script, and web/application architecture. Working knowledge of relational databases such as MySQL, Postgre SQL, Oracle, or SQL Server. Ability to write and understand basic SQL queries for data validation and analysis. Understanding of frontend, backend, database, and API layers. Familiarity with cloud technologies such as AWS, Azure, or GCP is an advantage. Basic understanding of microservices, application integrations, authentication, and system interfaces is preferred. Ability to understand technical discussions and communicate effectively with development teams.6. Data Analysis & Validation Analyze business and system data to identify trends, issues, and opportunities. Validate data and business rules using SQL and other analytical tools. Work with technical teams to investigate data discrepancies. Define data requirements, validation rules, and business logic. Support data mapping and integration requirements where applicable.7. Testing & Quality Assurance Collaborate with QA teams to ensure requirements are testable. Review test scenarios and test cases against business requirements. Support User Acceptance Testing (UAT). Coordinate with business users during UAT and help resolve functional issues. Validate developed functionality against acceptance criteria. Assist in defect triaging, prioritization, and resolution. Perform functional validation where required.8. Stakeholder Management Act as a key communication bridge between business and technical teams. Communicate complex technical concepts in a simple and understandable manner to business stakeholders. Conduct product demonstrations and requirement walkthroughs. Manage stakeholder expectations regarding requirements, scope, dependencies, and timelines. Resolve requirement conflicts and obtain necessary approvals. Maintain strong relationships with internal and external stakeholders.9. Process Improvement Analyze existing business workflows and identify inefficiencies. Recommend process improvements and automation opportunities. Prepare As-Is and To-Be process flows. Identify opportunities to improve productivity, reduce manual processes, and enhance customer experience. Participate in digital transformation and system modernization initiatives.10. Project & Release Support Work with Project Managers/Product Owners to support project planning and delivery. Track requirement-related risks, issues, and dependencies. Support impact analysis for change requests. Evaluate changes and enhancements based on business value and technical feasibility. Assist with release planning, production readiness, and post-release validation. Support production teams in understanding functional requirements and resolving business-related issues.

Job Purpose<br>To effectively manage the strategic direction of the facilities and engineering services along with a number of outsourced service providers. The prime objective is to ensure that adequate management systems are in place to continually ensure a safe and robust environment for achieving superior performance throughout the property.<br>Roles, Responsibilities, Duties<br>Develop, gain consensus and implement the best practice/ building operation plan for assigned assets. Work with the Property Manager to prepare the final budget documentation/plans and administer works to ensure budget compliance Inspect facilities/equipment to determine the extent of service and equipment required. Arrange for alterations, maintenance or reconditioning of facilities, as specified in the operating procedures or management services agreement. In conjunction with the procurement team, competitively bid and prepare all non- engineering service contracts to assure high quality and cost-effective services Assemble and analyze contract bids, submit recommendations, and prepare the standard form contract agreement for the Property Manager, for execution by the Management team. Approve purchases of supplies and equipment for use within the facility. Prepare a periodic inventory of Premises contents and property condition and forward the listing to the Property Manager for review. Be proactively involved in ensuring that services are reviewed, and refinements made to enhance these services across the facility. Maintain Aldar PMSEffectively manage all resources, manpower & finances Ensure & effective PPM regime is in place and adhered to Regularly analyze call center data and plan improvements<br>Measurable Objectives:Participate as an active member of the Vendor account team representing facilities/engineering. Provide the Property Manager with reports on developments in the engineering market (both for service delivery and on new products and services). Communicate operating philosophies, technical information, objectives, and expectations to the facility team. Develop and maintain standard operating procedures, emergency response procedures, preventive maintenance programmers and all technical documentation Develop a complete personal knowledge of the design intent, operational alternatives and contingency plans related to all building systems Develop and deliver the monthly reports/Billing sheet/ P& L report/ PMS report & document library Support the engineering service provider to deliver services that meet or exceed Clients' changing business expectations. Develop staff program, identify skills gaps & develop in house learning opportunities First Management Call responsibilities for the office, response dependent upon severity.<br>Health and Safety:A high level of commitment to providing a safe working environment for all staff. Ensuring that all defined services are completed in accordance with all operating procedures and within the Health & Safety (H&S) guidelines.<br>Others:This position profile covers the key responsibilities and expectations from the incumbent. However responsibilities may change due to business requirements and it is expected that the employee will be flexible and carry out duties as may be reasonably assigned by line manager. As a condition of employment, all employees are expected to carry out their duties within the guidelines prescribed by company policy, procedure and practice. From time to time, employees will be required to attend meetings, briefings, and training sessions as required. In addition, employees must adhere to all Khidmah health & safety policies, procedures, practices, relevant legal and statutory health & safety, and environment & sustainability requirements and obligations.<br>Occupational and workplace Health and Safety responsibilities: In addition to all job specific responsibilities, all employees are required to adhere to all Khidmah health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations. All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc. Khidmah HSE department regularly updates existing and introduce new policies, procedures and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.<br>Information Security responsibilities: Comply with Khidmah Information Security Policies Be aware of and fulfil their information security responsibilities Ensure whoever handles sensitive company information have taken the Security Awareness Training Know how to report a security incident (to IT Service Desk or Info Sec). Not Disable his/her OS firewall and/or Antivirus Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords. Accept accountability of his/her individual user accounts, and maintain confidentiality<br>Education & Qualification: <br>Mechanical Engineering or Facilities Management related qualification Proven track record of customer services-oriented facilities management (FM) and engineering management experience along with proven experience in facilities management Ideally experienced in working with residential & commercial /retail properties<br>Experience and Skills:<br>Excellent level of knowledge relating to MS Office. Demonstrate experience in Leading & managing business service teams, including the management work allocation process, performance management, staff development and career planning Excellent knowledge & understanding of H&S and environmental responsibilities. Willing to study for additional formal qualifications if necessary Customer focused with sound commercial and financial awareness Able to translate client requirements into action plans and implement them Demonstrated high level English written and interpersonal skills, including an ability to communicate negotiate and consult at all levels of staff and to produce reports of a complex nature. Able to establish relationships with clients, suppliers and across the FM business

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p>Senior Manager - Business Development &amp; Commercial</p><br> <br><br>Business <br><p>&nbsp; Terminalling<br> &nbsp;</p><br> <br><br>Job Purpose <br><p>To lead the business development and commercial management of existing and new clients and development of new business opportunities for ENOC’s portfolio of terminal interests in domestic and international markets either as Green field projects or as M&amp;A.<br> &nbsp;</p><br> <br><br>Principal Accountabilities <br><p>Business Development:<br> Develop, review and update, annually, the Business Development standard procedures.<br> Identify, evaluate and develop new business opportunities through market analysis, HTL relationships, ENOC Group relationships and from different approaches from the market.<br> Ensure the business opportunities identified are in line with ENOC group &nbsp;&amp; HTL strategy and present them to HTL Management for review.<br> Conduct preliminary evaluation of identified projects through performing Macroeconomic assessments, business environment assessment of the location chosen, internal and external JV partner’s assessments and prepare the preliminary financial business model with HTL Finance and present it to SP &amp; PM for their review.<br> Prepare project evaluation documentation, confidentiality agreements, MOU’s and draft the conditional JV agreements. &nbsp;<br> Ensure in-principle commitment from customers and from JV partners by signing NDAs, MOUs and/or LOIs with new entrants to the project and manage costs related to conducting market studies.<br> Conduct Market Assessments for the projects, and to use the basic engineering and the technical assessment conducted by HTL Project Management team, and the financial assessments conducted by HTL Finance team to finalize the business model. &nbsp;<br> Manage and lead the due diligence process by creating a cross functional team consisting of various members selected internally from different department of HTL and ENOC group to conduct the due diligence of the project (technical/legal/environmental/commercial/financial etc).<br> Prepare required document together with SP&amp;PM for approval from ENOC board and the prospective JV partners with “Pre-investment conditions”.<br> Prepare and review the JV agreement with potential partners and ensure standard terms and conditions are meeting the requirements of HTL and ENOC management set forth by ENOC policies.<br> Assist Project Management in managing the requirements of the clients. To generate/negotiate a new Commercial Agreement for the clients of the project.<br> &nbsp;</p><br> <br><br>Additional Principal Accountabilities <br><p>Commercial &amp; Marketing Responsibilities:<br> Market the footprint of the diversified and strategically located terminal assets.<br> Manage the negotiation of storage contracts and volumes with concerned affiliate operations and third parties to optimize capacity usage and revenues.<br> Liaise with ENOC Supply, Trading and Processing and Marketing to guarantee required capacity is provided for their needs at existing locations.<br> Identify synergy opportunities with ENOC entities such as ENOC STP and ENOC Marketing (at places like Arab Tank Terminals, Horizon Djibouti Terminals and Horizon Tangier Terminals either to store at current facilities or to plan for building additional capacities to cater to ENOC subsidiary companies.<br> Build a network of contacts and relationships with clients, partners, potential partners such as Oil traders and majors, pitched manufacturers and traders, and other products traders.<br> Identify expansion opportunities within operational HTL terminals i.e. connecting Arab Tank terminal to Same refinery at Yanbu, Farai plant connection to ATTL and the possible connection of VHFL to IPIC crude terminal in Fujairah etc.<br> Create and manage key accounts across HTL terminals which could consist of international traders and manage the expectation of Clients.<br> Manage the development and updating of the standard operation procedures for marketing/commercial/business development and ensure all HTL entities are following the standard procedures set for marketing/commercial/BD.<br> Benchmark HTL terminals against other major terminals: benchmarking the marketability of HTL which comprises commercial terms such as tank rental rates, downstream activities, location, competitors in the market, accessibility to the terminals and other factors.<br> Create awareness for HTL through the development of various branding and marketing tools; such as: development/updating of website, development of knowledge management system, development/updating of brochures and leaflet handouts, participation and sponsorships of forums and conferences, advertising in the leading oil, chemical and terminal publications and contributing stories to leading magazines.<br> Propose and recommend market studies for Petroleum/Petrochemicals sector.<br> Generate and Manage the agreed marketing strategies and plans for each terminals.<br> Monitor customer satisfaction and communicate any customer operational requirements to the operations dept.<br> Conduct an annual customer satisfaction and complaint indices surveys. Analyze the results and present them to HTL Management with feedback and solutions.<br> Develop national work force reporting to me<br> &nbsp;</p><br> <br><br>Cyber Information Security Responsibilities <br><p><br> Comply with all applicable information security policies, standards, and procedures.<br>Classify and protect information assets in accordance with the Data Classification Standard.<br>Participate in mandatory information security awareness and training programs.<br>Support information security initiatives and activities within the organization.<br>Consider information security requirements when managing changes involving information assets.<br>Report security incidents, vulnerabilities, weaknesses, or non-compliance in accordance with established procedures.<br>Fulfil role-specific information security responsibilities and contribute to maintaining the effectiveness of the Information Security Management System (ISMS).</p><br><br><br>Experience <br><p>Minimum bachelor’s degree in marketing or Business Management or an MBA.<br> Minimum of 8/10 years in oil related industries<br> Working knowledge of oil and chemical trading including physical logistics<br> Experience with market research and analysis of the oil and petrochemical markets<br> Minimum 5 years of experience in Terminalling industry.<br> Experience in budget preparations, financial accounts and statements, and cost structure analysis<br> Strong leadership, motivation, negotiation and training skills<br> Competence in preparing and analyzing various types of reports<br> Excellent MS office applications use and presentation skills</p><br> <br><br><br> </div>

JOB OBJECTIVE: The IT Support Engineer is responsible for delivering reliable, responsive, and high-quality end-user IT support across offices and plant locations. Operating at L1/L2 level, the role covers the full incident lifecycle from first-call logging through diagnosis, resolution, and closure, and encompasses desktop/endpoint management, identity and access, and IT asset management. The Engineer ensures users can always work productively and securely, while contributing to continual service improvement through documentation, knowledge sharing, and proactive identification of recurring issues.<br>KEY ACCOUNTABILITIES:End-User Support (L1/L2) Serve as the first point of contact for all IT support requests via phone, email, walk-in, and the ITSM portal (Service Now) Log, classify, and prioritise incidents and service requests in accordance with SLA tiers Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, printers, and peripherals Escalate unresolved incidents to L3/specialist teams with full documentation and troubleshooting history Manage and track all assigned tickets to closure, ensuring proactive user communication throughout First Call Resolution (FCR) rate >= 70%% of incidents resolved within SLAAverage ticket resolution time User satisfaction (CSAT) score Desktop & Endpoint Management Set up, configure, and deploy desktops, laptops, and mobile devices (Windows 10/11, i OS, Android) Manage endpoint provisioning and decommissioning following IT asset lifecycle procedures Install, configure, and update operating systems, business applications, and security patches Maintain compliance with endpoint security policies including antivirus, encryption, and patch management Support the full Microsoft 365 suite (Outlook,Teams, Share Point, One Drive) for all end users% of endpoints patch-compliant% of deployments completed on schedule Endpoint uptime rate Identity & Access Management Manage user accounts, groups, and permissions in Active Directory and Azure ADProvision and deprovision user access across business systems per approved access request workflow Perform periodic access reviews and enforce least-privilege principles Support MFA enrolment and troubleshooting for all users Access provisioning turnaround time% of deprovisioning completed within 24hrs of offboarding Zero unauthorised access incidents Network & Connectivity Support Troubleshoot LAN/WAN connectivity, VPN, and Wi-Fi issues at L1/L2 level Coordinate with the network/infrastructure team for escalated connectivity incidents Support meeting room AV/VC setups (Teams Rooms, projectors, video conferencing) Assist with basic network port activation and cable patching in coordination with the infrastructure team% of network incidents resolved at L1/L2MTTR for connectivity incidents Incident & Change Management Follow ITIL-aligned incident management processes and contribute to root cause identification Participate in the change advisory process by testing and validating changes in the end-user environment Document all incidents, workarounds, and resolutions accurately in the ITSM system Support major incident (P1/P2) communication and coordination as required% of incidents with complete resolution documentation% of changes tested and validated on schedule Reduction in repeat incidents IT Asset Management Maintain accurate records of all IT assets (hardware and software) in the CMDB/asset register Conduct periodic physical verification of IT assets across office and plant locations Flag assets approaching end-of-life and recommend refresh/replacement in a timely manner Asset register accuracy >= 98%% of EOL assets actioned on time IT Documentation &Knowledge Management Create and maintain knowledge base articles, FAQs, and how-to guides for common issues Document SOPs for recurring support processes to reduce resolution time and enable self-service Contribute to onboarding materials for new users covering IT tools and systems Number of KB articles published per quarter Self-service resolution rate via KBPolicies, Compliance & HSEAdhere to all IT security policies, data protection guidelines, and acceptable use policies Support IT audit activities by providing accurate documentation and evidence as required Comply with company HSE policies and report any safety incidents or near misses promptly Ensure legal and regulatory compliance in areas relevant to IT service delivery Zero policy violations Audit readiness score HSE compliance rate<br>JOB REQUIREMENTS: A. Minimum Qualifications:• Bachelor’s degree in information technology, Computer Science, Engineering, or equivalent• Diploma holders with strong hands-on experience may be considered B. Certifications:• ITIL Foundation - Essential• Comp TIA A+ or Microsoft Certified: Modern Desktop Administrator Associate - Essential (or equivalent experience)• Microsoft 365 Fundamentals (MS-900) - Preferred• Comp TIA Network+ - Preferred C. Minimum Experience:• 2 years of experience in an IT support or helpdesk role (L1/L2)• Demonstrated experience supporting Windows desktop environments and Microsoft 365• Hands-on experience with Active Directory, user account management, and endpoint configuration• Experience working within an ITSM framework (Service Now preferred)• Exposure to multi-site or industrial/operational environments is an advantage D. Competencies (Knowledge, Skills & Abilities):Windows Desktop OSProficient in Windows 10/11 deployment, troubleshooting, and management Microsoft 365Hands-on support for Outlook, Teams, Share Point, One Drive, and M365 admin portal Active Directory & Azure ADUser/group management, GPO basics, conditional access, MFAITSM Tools Manage Engine or equivalent - ticket lifecycle, SLA management, CMDBEndpoint Management Microsoft Intune for device provisioning, patching, and policy enforcement Networking Fundamentals TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting at L1/L2Hardware Support Desktops, laptops, printers, peripherals - diagnosis, repair, and replacement IT Security Awareness Endpoint hardening, antivirus, patch compliance, phishing awareness Remote Support Tools Proficient with remote desktop and screen-sharing support tools

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Position Purpose</b></p><p>Provide direct executive support to the CEO of an international aviation group, combined with day-to-day human resources administration and management of the UAE offices, including government relations and the renewal of company licenses and employee visas. The position is the trusted point of coordination between the CEO and internal and external parties, and calls for a high level of discretion, maturity, diplomacy and judgment.</p><p>Key Responsibilities</p><ul><li><b>Executive Support: </b>Manage the CEO's calendar, meetings and international travel, including visa, hotel and transport arrangements. Prepare board presentations, briefing notes and follow-up action items.</li><li><b>Correspondence and Records: </b>Prepare correspondence, reports, memoranda and letters on the CEO's behalf. Handle the CEO's confidential correspondence and records. Compile minutes of meetings and follow up on agreed action points. Maintain the confidentiality of corporate records and sensitive documents at all times.</li><li><b>HR Administration: </b>Support the full employee lifecycle: recruitment coordination and interview scheduling, onboarding and offboarding, employee files and HR records, leave and attendance records, payroll input and HR documentation such as offer letters, contracts and certificates. Help keep HR practice in line with UAE labour regulations.</li><li><b>Office Management: </b>Manage the day-to-day running of the UAE offices: office supplies and facilities, vendor and service-provider coordination, courier and document handling, visitor and meeting logistics, office budgets and petty cash, and orderly filing of company documentation.</li><li><b>Government Relations and Renewals: </b>Handle the renewal of trade licenses, establishment cards, employee visas, labour cards and Emirates ID, working through the relevant free zone and government portals. Liaise with government authorities, free zone authorities, banks and service providers, and assist with regulatory filings and supporting documentation.</li></ul><p><br></p><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Human Resources, Business Administration or a related field.</li><li>Valid UAE driving license and driving experience is a must.</li><li>Working knowledge of UAE labour law and of visa, Emirates ID and trade license renewal procedures.</li><li>Proficiency in MS Office and in HR and payroll systems.</li></ul><p><br></p><p><b>Experience</b></p><ul><li>Three or more years of combined experience as an Executive Assistant, HR Manager or in a similar senior administrative role.</li><li>Experience supporting C-level executives in a multi-entity or multinational group.</li><li>Hands-on experience with UAE government and free zone portals and with PRO and document-clearing processes.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Competencies</b></p><ul><li>Excellent organisational, communication and multitasking abilities.</li><li>Excellent written and spoken English.</li><li>High integrity and discretion, with the ability to operate in a fast-paced, multicultural environment.</li><li>Sound judgment and diplomacy in dealing with senior internal and external stakeholders.</li><li>Effective time management: sets priorities, plans workload and meets deadlines.</li><li>Able to work under pressure and to manage several tasks at the same time.</li></ul><p><b>Other Preferred Qualifications</b></p><ul><li>Currently residing in the UAE and available to join at short notice.</li></ul></div>