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Job Overview<br><br> JOB DESCRIPTION <br><br>This proactive sales position is responsible for driving attraction ticket sales from hotels. With the primary focus of this role being to sell as many destination attractions as possible to hotel guests in UAE, your role will be to use all our existing distribution to influence the sale of our tickets through hotel desks and concierge desks. You will be responsible for building close relationships with our DMC partners who operate the hotel desks, the hotel desk staff and the concierge staff. Your role will be to maintain a very regular contact frequency with the front-line salespeople, to provide regular activities with the teams to keep them connected to our incredible destination and to provide frequent training and destination updates so that our parks are always front of mind<br><br>Job responsibility<br><br> Manage end-to-end hotel sales channel for UAE hotels with key focus on Abu Dhabi hotel sales. Develop and implement the marketing collaterals strategy in hotels in UAE (Digital and Print) Develop initiatives along with Transportation Team to improve the ridership in UAE Develop and maintain market leading relationships with key personnel in the hotel sales distribution chain including relevant DMC partners, hotel desk staff, concierge staff and hotel management teams Identify new distribution opportunities and ensure that Miral Destinations and assets are front & center of attraction point of sale in hotel environments. Understand hotel guest mix and source market mix to ensure attention is focused on hotels with best yield or volume opportunities Monitor monthly sales from Concierge and Sales Team and keep management informed of all trends and developments Liaise with hotel Marketing teams and B2B Marketing Teams (MD) to ensure we provide required marketing collateral in Guest-facing areas in respective hotels. Coaching and conducting appraisals for direct reports. Build and strengthen relationships with existing and new partners, industry organizations to enable future bookings. Activities include individual sales calls, prospective client entertainment, FAM trips, etc. Understands the overall market competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Contribute to the success of projects & overall sales strategy of the Hotel Product and Sales Team Work closely with hotel commercial and marketing teams and maintain strong relationships with hotel front line sales team. Support Head of Sales with any initiative/action plan, assign tasks. Maintains sales team results by counseling and disciplining employees, planning, monitoring, and appraising job results. Work closely with international teams and maintain strong relationships with DMCs who own travels desk at the hotels. Make ongoing recommendations for cost-effective improvements to our processes where you see opportunities to drive growth Conduct product training & educational webinars for hotels as and when possible Manage end to end hotel sales channel for UAE Hotels with expansion of Hotel Partnership penetration to other emirates apart from AUH Hotels. Keep hotel channels updated with all latest news and developments from our destinations by maintaining and using CRM system Recommend and implement new product developments to reflect what the market requirements are for hotel guests<br><br>Job Essentials<br><br> Bachelor’s degree Good written and spoken English Full driving license Minimum of 4 years of experience in proactive sales within UAE. Account management and business development experience Great conversationalist with strong interpersonal skills Experience of managing sales contract agreements Previous experience working with hotel / attractions Strong communication skills (telephone sales, verbal, listening, writing, presentation platform) Strong multi-tasking organizational skills Excellent Power Point, Excel and Word skills Comfortable presenting UAE Driving License<br><br>About Us<br><br>Miral Destinations

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We at Al Jaddaf Rotana Suite Hotel, are currently seeking for passionate and dynamic Marketing professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p> <p ><span>The Assistant Director of Marketing and Communications leads the marketing, communications, digital and e-commerce function for the Al Jaddaf Rotana Complex (Al Jaddaf Rotana Suite Hotel, Arabian Park Edge by Rotana and Park Apartments Edge by Rotana) and its F&amp;B outlets. Reporting to the Complex Director of Sales &amp; Marketing (DOSM), the role co-owns with the DOSM and executes the commercial marketing strategy that drives brand.com and outlet revenue, strengthens brand positioning, and delivers measurable return across all paid, owned and earned channels. This is a hands-on leadership role owning e-commerce performance, paid media, social and content, agency and partnership management, and marketing analytics, while contributing directly to the commercial and revenue strategy of the complex.</span></p> <p ><span>&nbsp;</span></p> <p ><b><span>General Duties and Responsibilities:</span></b></p> <p ><b><span>1. Strategic Planning</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Support the DOSM in developing and implementing short and long-term marketing plans aligned with the complex’s commercial strategy, and take ownership of their day-to-day execution across the three properties and F&amp;B outlets.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Develop and deliver the annual Marketing &amp; Communications plan, in partnership with the DOSM, tailored to rooms segmentation and F&amp;B, aligning with revenue targets and guest satisfaction metrics.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Conduct market research and competitive analysis to identify trends and opportunities, sharing insight with the DOSM to inform commercial strategy.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Allocate and flex marketing budget across channels and outlets based on performance and commercial priority, in collaboration with the DOSM.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Monitor and evaluate the effectiveness of marketing initiatives and adjust execution to meet agreed objectives.</span></p> <p ><b><span>2. Marketing &amp; Communications</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Communicate information about the property’s services, facilities, events and employees in a positive manner to the marketplace.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Implement data-driven strategies to increase direct bookings and optimise guest engagement throughout the customer journey.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Shape and articulate the property’s brand narrative across all channels: press releases, social media, digital campaigns and guest communications.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Lead and grow strategic partnerships, including beverage sponsors, banks, airlines, DMCs, community and CSR partners, to deliver added value, co-marketing and revenue opportunities.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Manage agency scope, deliverables, retainers and performance across creative, PR, social and paid partners.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Plan and execute photoshoots aligned with campaign objectives, overseeing creative direction and ensuring all visual assets authentically reflect the brand’s identity.</span></p> <p ><b><i><span>Rotana Brand Alignment</span></i></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Ensure the property follows Rotana corporate brand guidelines across all campaigns, visuals and communications.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Localise and execute Rotana-driven campaigns (e.g. Rotana Escapes), supported by the DOSM, with strong ROI tracking.</span></p> <p ><b><i><span>Digital Marketing &amp; E-Commerce</span></i></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Own the end-to-end e-commerce function across brand.com (Rotana.com), driving direct online revenue, conversion and share of digital bookings for rooms and F&amp;B.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Manage online content, imagery, rate and offer visibility across Rotana.com, rotanatimes.com and the F&amp;B booking platforms, ensuring accuracy, parity and a strong conversion journey.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Manage SEO, site content optimisation and the digital customer journey to maximise qualified traffic and bookings.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Own the paid media strategy and budget across paid search (SEM/PPC), Meta, display, OTA sponsored placements, Expedia and PMAX, working with the appointed agency (BPN) to plan, execute and optimise campaigns.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Manage paid social and paid advertising for the hotel and outlets, with a clear focus on conversion tracking and return on ad spend, not awareness alone.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Ensure correct tracking, tagging and attribution (GTM, pixels, conversion events) are in place across all booking journeys so paid activity is measurable.</span></p> <p ><b><i><span>Social Media &amp; Content</span></i></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Lead the social media and content strategy across all channels, driving audience growth, engagement and a consistent brand narrative for the complex and its outlets.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Own the content calendar, production and publishing, including photography and video shoots, ensuring a strong pipeline of high-quality, on-brand and locally relevant content tailored to UAE/GCC audiences.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Direct the creative and social agency (MEANS Design) on content, mood boards, shoots and campaign creative, ensuring output reflects the property’s guests and positioning.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Ensure content authentically represents the property’s audience, including families and the South Asian and Arabic markets.</span></p> <p ><b><i><span>Public Relations</span></i></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Own press releases and features about the property to local, national and international media.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Establish and maintain close contact with local, national and foreign journalists, influencers and key opinion leaders to maximise positive media coverage, supported by the DOSM.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Write and keep up to date the property’s press kit, biographies, newsletters and developments.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Work with the appointed PR agency to secure media coverage and influencer collaborations.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Integrate CSR initiatives into the communications plan, highlighting sustainability, community outreach, charitable partnerships and employee volunteerism, in collaboration with the DOSM.</span></p> <p ><b><i><span>F&amp;B Marketing</span></i></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Position the property’s restaurants and lounges as destinations for both residents and in-house guests.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Create tactical F&amp;B promotions with measurable ROI (e.g. brunches, business lunches, seasonal campaigns), supported by the DOSM.</span></p> <p ><b><span>3. Loyalty &amp; CRM (Rotana Rewards)</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Lead the CRM, email marketing and EDM programme, including segmentation, automation and campaign performance.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Support initiatives to increase direct bookings, grow Rotana Rewards penetration across rooms and F&amp;B, and optimise guest engagement across the customer journey, in collaboration with the DOSM and Revenue.</span></p> <p ><b><span>4. Distribution &amp; Channel Optimisation</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Oversee the property’s presence and content across OTAs and third-party channels in coordination with Revenue, ensuring brand consistency and competitive positioning.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Support direct-contribution growth across Rotana.com, ensuring “Book Direct” benefits are communicated clearly and rate/offer parity is maintained.</span></p> <p ><b><span>5. Reporting, Analytics &amp; Continuous Improvement</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Own marketing reporting and analytics, producing clear, regular dashboards on channel performance, campaign ROI, e-commerce conversion, paid media efficiency and social growth.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Actively participate in the weekly Revenue meeting, contributing marketing and demand-generation insight and aligning campaign activity with commercial need, need periods and segment strategy.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Track marketing spends against budget and demonstrate measurable return across all activity.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Use data and competitor insight to guide strategy and reallocate resource toward the highest-performing channels, and stay informed on marketing trends, best practices and emerging tools.</span></p> <p ><b><span>6. Leadership</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Provide the leadership team with creative, commercially grounded ideas that enhance the image and revenue of the property.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Lead, mentor and develop the Marketing &amp; Communications Executive, setting clear objectives and building capability, in line with guidance from the DOSM.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Represent the property at relevant events and maintain a strong profile in the local community.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Comply with the hotel environmental, health and safety policies and procedures</span></p> <p ><span>&nbsp;</span></p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<ul><li><p>Welcome and greet guests professionally</p><ul><li><p>Provide exceptional guest relations and customer service</p></li><li><p>Assist with Front Desk & Concierge duties</p></li><li><p>Understand and anticipate guest needs</p></li><li><p>Handle guest requests promptly and professionally</p></li><li><p>Create memorable guest experiences and deliver “WOW” service</p></li><li><p>Build strong relationships with VIP guests</p></li><li><p>Ensure high service standards throughout the guest journey</p></li><li><p>Maintain excellent grooming and professional appearance</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Previous 5-star hotel / luxury hospitality experience preferred</p></li><li><p>Experience in Guest Relations, Front Desk, Concierge or Customer Service is an advantage</p></li><li><p>Excellent English communication skills – reading & speaking</p></li><li><p>Strong interpersonal and guest-handling skills</p></li><li><p>Confident, service-oriented and highly presentable</p></li><li><p>Excellent grooming and professional appearance</p></li></ul>

<ol><li><p>Generate new business opportunities through cold calling, networking, referrals, and digital marketing activities.</p></li><li><p>Source and secure residential and commercial property listings for sale and lease.</p></li><li><p>Meet with clients to understand their property requirements, budget, and investment objectives.</p></li><li><p>Arrange and conduct property viewings, inspections, and open house events.</p></li><li><p>Create, manage, and maintain property listings on Bayut, Property Finder, and the company's CRM system.</p></li><li><p>Conduct market research and comparative market analysis (CMA) to provide clients with accurate pricing advice and market insights.</p></li><li><p>Negotiate sales and leasing agreements to achieve mutually beneficial outcomes.</p></li><li><p>Coordinate property transactions, contracts, lease agreements, and all related documentation.</p></li><li><p>Build and maintain strong relationships with clients through professional and responsive service.</p></li><li><p>Ensure all transactions comply with Dubai real estate regulations and company policies.</p></li><li><p>Achieve individual sales and leasing targets while contributing to overall team performance.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Minimum 1 year of Dubai real estate sales or leasing experience is mandatory.</strong></p></li><li><p>Excellent communication, negotiation, and interpersonal skills.</p></li><li><p>Strong ability to generate leads and build long-term client relationships.</p></li><li><p>Self-motivated, organized, and target-driven with the ability to work independently.</p></li><li><p>Good knowledge of the Dubai real estate market.</p></li><li><p>Experience using CRM systems and property portals such as Bayut and Property Finder is preferred.</p></li><li><p><strong>Valid UAE driving license is mandatory.</strong></p></li><li><p><strong>Must own a car.</strong></p><p><br></p><p><strong>Compensation & Benefits</strong></p><ul><li><p>Competitive salary plus an attractive commission structure based on the achievement of monthly targets.</p></li><li><p>Salary will be determined based on the candidate's experience and qualifications and will be discussed during the interview process.</p></li><li><p>Career growth opportunities within a supportive and expanding real estate brokerage.</p></li><li><p>Professional and collaborative work environment with ongoing support and training.</p></li></ul></li></ul><p><br></p><p>Salary will be determined based on the candidate's experience and qualifications and will be discussed during the interview process. Career growth opportunities within a supportive and expanding real estate brokerage.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Brief</p><p><br>Shuraa is hiring for a client who owns a prestigious European luxury brand expanding its presence in Dubai and is looking to build a team of exceptional VIP Concierge Executives. We're seeking individuals who are passionate about delivering world-class service and creating unforgettable client experiences.</p><br><p><strong>Job Responsibilties:</strong></p><ul><li><p>Experience in luxury hospitality, concierge services, guest relations, aviation, or premium retail.</p></li><li><p>Proven ability to deliver exceptional customer service and personalized guest experiences.</p></li><li><p>Strong interpersonal and communication skills with a client-first approach.</p></li><li><p>Experience handling VIP clients and maintaining the highest standards of professionalism and discretion.</p></li><li><p>Ability to anticipate customer needs and provide seamless, high-quality service.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Excellent communication and interpersonal skills </p></li><li><p>Professional presentation </p></li><li><p>Fluent English (additional European languages are a strong advantage) </p><br></li></ul><br><br><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please note: Candidates whose experience is limited to ticketing, flight reservations, or working as a travel consultant in a retail travel agency are unlikely to be suitable for this position.<br> Must have personally traveled to at least 30 different international destinations across multiple countries.<br> A private Emirati family is seeking an experienced, well-traveled, and highly organized Private Travel Planner to curate exceptional travel experiences worldwide.<br> This is not a travel agency or ticketing role.<br> We are looking for someone with extensive personal travel experience who understands destinations from first-hand knowledge and can create unique, seamless, and luxurious travel experiences tailored to the family's preferences.<br> The ideal candidate is passionate about travel, has visited a wide range of international destinations, possesses outstanding organizational skills, and can independently manage every aspect of travel planning with discretion and attention to detail.<br> Design and manage end-to-end travel experiences for family members, from concept to completion.<br> Create personalized travel itineraries based on the family's interests, travel style, and objectives.<br> Recommend destinations, hotels, villas, resorts, restaurants, attractions, and exclusive experiences based on first-hand knowledge and thorough research.<br> Coordinate flights (commercial and private when required), accommodation, airport transfers, yacht charters, chauffeurs, guides, and VIP services.<br> Arrange visas, travel insurance, permits, and all required travel documentation.<br> Prepare detailed travel books containing itineraries, reservations, emergency contacts, maps, restaurant recommendations, and daily schedules.<br> Continuously research new luxury destinations, hidden gems, seasonal experiences, and family-friendly activities worldwide.<br> Monitor travel advisories, weather conditions, local events, and destination-specific requirements.<br> Manage last-minute itinerary changes and resolve travel issues promptly.<br> Build strong relationships with luxury hotels, concierge teams, airlines, destination management companies, and premium service providers.<br> Coordinate with the family's Personal Assistant and Household Manager to ensure seamless travel logistics.<br> Maintain complete confidentiality regarding all travel arrangements.<br> Minimum Requirements Bachelor's degree is preferred.<br> Must have personally traveled to at least 30 different international destinations across multiple countries.<br> Minimum of 5 years' experience in luxury travel planning, executive travel coordination, family office support, concierge services, or lifestyle management.<br> Experience planning complex international itineraries involving multiple destinations.<br> Strong knowledge of luxury hotels, premium airlines, cruise lines, exclusive resorts, and global tourist destinations.<br> Excellent knowledge of visa requirements and international travel regulations.<br> Excellent written and spoken English.<br> Arabic is an advantage.<br> Willingness to work flexible hours when required.<br> Preferred Background Candidates with experience in one or more of the following are highly preferred: Private Family Office VIP or UHNW families Executive Office Luxury Concierge Services Lifestyle Management Companies Luxury Hospitality Personal Assistant supporting frequent international travel Please note: Candidates whose experience is limited to ticketing, flight reservations, or working as a travel consultant in a retail travel agency are unlikely to be suitable for this position.<br></span> </div>

<ul><li>Act as the primary point of contact for guests, ensuring their needs are met with personalized service and attention.</li><li>Handle guest inquiries and complaints with professionalism and tact, striving to resolve issues promptly and effectively.</li><li>Manage the concierge desk operations, maintaining a welcoming and organized environment for guests.</li><li>Collaborate with other departments, such as housekeeping and security, to ensure seamless service and guest satisfaction.</li><li>Utilize technology and concierge software to manage bookings, track guest preferences, and enhance service delivery.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma is essential; a degree in hospitality or a related field is preferred for a solid foundational knowledge.</li><li>Proven track record in customer service excellence, demonstrating the ability to anticipate and cater to guest needs.</li><li>Fluency in English is required; proficiency in additional languages, especially Spanish or Mandarin, is a plus.</li><li>Exceptional communication skills, both verbal and written, to convey information clearly and effectively.</li><li>A friendly and approachable demeanor, with a genuine passion for helping others and providing outstanding service.</li></ul>

<p><strong>About the Job</strong></p><p><strong>Concierge</strong></p><p><strong>Location: Abu Dhabi, United Arab Emirates </strong></p><p><strong>Job Type: Full-time</strong></p><p><strong>&nbsp;</strong></p><p>Times Inn is a contemporary hospitality brand built around the belief that exceptional stays are created through the right balance of comfort, quality, thoughtful design, and genuine service. Our approach combines the character of Abu Dhabi with modern hospitality standards, creating a distinctive experience for both business and leisure travellers as a 4-star hotel serving corporate and family guests.</p><p><br></p><p><strong>The Opportunity</strong></p><p>We are seeking a knowledgeable and guest-focused Concierge to assist guests with information, arrangements, and recommendations that enhance their stay in Abu Dhabi.</p><p><br></p><p><strong>What You'll Do</strong></p><p><br></p><ul><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide guests with information on local attractions, restaurants, and events</li><li> Arrange transportation, tours, restaurant reservations, and other guest requests</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with luggage coordination and special arrangements for VIP guests</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain up-to-date knowledge of city events, attractions, and services</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Liaise with external vendors (tour operators, transport providers, etc.)</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle guest inquiries promptly and professionally</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support Front Office and Bell Desk operations as needed</li></ul><p><br></p><p><strong>What We Offer</strong></p><ul><li><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong>Career development opportunities within a growing hospitality group</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A supportive and professional working environment</li></ul><p><br></p><p><strong>Who Should Apply</strong></p><ul><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1–2 years of experience in a concierge or guest services role</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong local knowledge of Abu Dhabi attractions and services</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication and interpersonal skills</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good command of English (spoken and written); Arabic is an advantage</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Well-presented, proactive, and guest-focused attitude</li></ul><p><br></p><p><strong>Apply in Confidence</strong></p><p>If you know Abu Dhabi inside and out and love helping guests make the most of their stay, we invite you to apply and become part of Times Inn.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.<br><br><p><b><span>About the role</span></b></p><br><br><p><span>The Concierge Agent role reports to the Guest Service Manager and requires a high level of understanding and knowledge of UAE attractions, events, and experiences, as well as international destinations if required, combined with exceptional guest service skills and the ability to anticipate and fulfill diverse guest needs efficiently.</span></p><br><br><br><p><b><span>What you will do</span></b></p><br><br><p><b>Main Duties/Responsibilities:</b></p><br><br><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.</li><li>Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li><li>Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.</li><li>Stores and retrieves guest luggage and packages.</li><li>Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.</li><li>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Guest Service, Business Center, and lobby coverage.</li><li>Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.</li><li>Works closely with Guest Service team to ensure smooth handling of guest luggage, deliveries and special requests.</li><li><span>Perform other tasks or projects as assigned by the Guest Service Manager, Guest Experience Manager, Assistant Director of Rooms and Hotel Manager.</span></li></ul><br><p><b>What you bring</b><br>• A minimum of at least 1 year of experience in the similar role in a luxury brand</p><br><br><p>• Proficient in English (speaking, reading, writing); Arabic language is a plus</p><br><br><p>• Strong Guest Service and interpersonal, verbal, and written communication skills</p><br><br><p>• Ability to make recommendations and provide accurate directions and arrangements</p><br><br><p>• Basic knowledge of Opera PMS or other hotel management systems</p><br><br><br><p><b><span>What we offer:&nbsp;</span></b><br><span>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</span></p><br><br><p><span>• and so much more!</span></p><br><br><br><p><span><b>Schedule and hours:</b></span></p><br><br><p><span>• This is a full-time role</span></p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.<br><br><p><b><span>About the role</span></b></p><br><br><p><span>The Concierge Agent role reports to the Guest Service Manager and requires a high level of understanding and knowledge of UAE attractions, events, and experiences, as well as international destinations if required, combined with exceptional guest service skills and the ability to anticipate and fulfill diverse guest needs efficiently.</span></p><br><br><br><p><b><span>What you will do</span></b></p><br><br><p><b>Main Duties/Responsibilities:</b></p><br><br><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.</li><li>Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li><li>Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.</li><li>Stores and retrieves guest luggage and packages.</li><li>Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.</li><li>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Guest Service, Business Center, and lobby coverage.</li><li>Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.</li><li>Works closely with Guest Service team to ensure smooth handling of guest luggage, deliveries and special requests.</li><li><span>Perform other tasks or projects as assigned by the Guest Service Manager, Guest Experience Manager, Assistant Director of Rooms and Hotel Manager.</span></li></ul><br><p><b>What you bring</b><br>• A minimum of at least 1 year of experience in the similar role in a luxury brand</p><br><br><p>• Proficient in English (speaking, reading, writing); Arabic language is a plus</p><br><br><p>• Strong Guest Service and interpersonal, verbal, and written communication skills</p><br><br><p>• Ability to make recommendations and provide accurate directions and arrangements</p><br><br><p>• Basic knowledge of Opera PMS or other hotel management systems</p><br><br><br><p><b><span>What we offer:&nbsp;</span></b><br><span>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</span></p><br><br><p><span>• and so much more!</span></p><br><br><br><p><span><b>Schedule and hours:</b></span></p><br><br><p><span>• This is a full-time role</span></p><br><br><br><br><br><br><br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.</p> <h4>About the role</h4> <p>The assistant front office manager oversees the front desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.</p> <h4>What you will do</h4> <ul> <li>Monitors the arrival and departure of elite guests.</li> <li>Schedule the front desk supervisors and receptionists to provide maximum service to guests within budgeted guidelines.</li> <li>Train the front desk team and supervise them in the performance of their duties.</li> <li>Conduct performance evaluations and discipline employees when needed.</li> <li>Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues, glitches, requests etc.</li> <li>Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.</li> <li>Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures.</li> <li>Maintain close contact with other hotels with regard to their status on full house nights or blackout dates.</li> <li>Ensure adherence to all credit procedures in the front office; review high balance reports and follow up on credit problems, queries with accounting and front office manager.</li> <li>Review all paid outs, rebates, petty cash reimbursements, direct billings and other.</li> <li>Check the cashier’s work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.</li> <li>Inspect guest rooms and tour the hotel during each shift, completing maintenance requests through HotSOS as needed.</li> <li>Complete evening housekeeping report and follow up on discrepancies.</li> <li>Assist other departments as required in resolving problems.</li> <li>Handle guest problems, complaints and requests, keeping the front office manager well informed as to problems and action taken, using the glitch database and other communication (verbal and written).</li> <li>Act in the absence of senior management in all matters concerning safety, security and well-being of hotel guests, patrons and employees.</li> <li>Utilize the computer systems in place as well as the telephone switchboard.</li> <li>Assist in emergency situations as per established procedures.</li> <li>Coordinate arrivals, departures, billing requirements, extensions, and cancellations with sales, catering, reservations etc at any time of day.</li> <li>Ensure room discrepancies are resolved.</li> <li>Ability to assist PBX, reservations, valet parking, concierge and bell staff when business levels warrant.</li> <li>Monitors the VIP elite guest emails and calls.</li> <li>Works closely with telephone operator to monitor wake up calls are punctual and meets guests for a seamless departure.</li> <li>Supervises the staff of the entire hotel during the overnight shift. Works closely with the staff from all departments to assure that standards are being met. Is the direct supervisor of the front desk during the overnight shift.</li> <li>Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.</li> <li>Manages the activities at the front desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.</li> <li>Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported, and guest needs are being met.</li> <li>Handles all guest relocations according to established guidelines.</li> <li>Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.</li> <li>Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of special attention guests, return guests, and groups.</li> <li>Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, petty cash disbursements and direct billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.</li> <li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.</li> <li>Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</li> <li>Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.</li> <li>Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</li> <li>Works harmoniously and professionally with co-workers and supervisors.</li> <li>Checks staff facilities such as locker rooms and staff dining room to assure that they are operating at Four Seasons standards. Communicate to HR when they are not. Acts as a liaison for overnight shift with People & Culture.</li> <li>Assists with responsibilities and duties as required throughout the hotel.</li> <li>Provides basic trouble-shooting support for in-room services such as internet, TV movies, games, and web service.</li> <li>Works closely with bell staff to ensure smooth handling of guest luggage, deliveries and special requests.</li> <li>Works closely with security staff to handle any guest emergency or safety concerns.</li> <li>Perform other tasks or projects as assigned by front office manager, night manager or assistant director of rooms.</li> </ul> <h4>What you bring</h4> <ul> <li>A minimum of at least 2 to 3 years of experience in a similar role in a luxury brand.</li> <li>An outgoing personality and a can-do approach to an assigned task.</li> <li>High level of understanding and knowledge of rooms operations.</li> <li>Proficient in English and Arabic (speaking, reading, writing).</li> <li>Excellent interpersonal, verbal, and written communication skills.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary accommodation at other Four Seasons hotels and resorts.</li> <li>Complimentary dry cleaning for employee uniforms.</li> <li>Complimentary employee meals.</li> <li>And so much more!</li> </ul> <h4>Schedule & hours:</h4> <p>This is a full-time position.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Assistant Manager, Guest Relations</span></span></span>&nbsp;<br><span><span>(<span>21209</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br><p><strong>About The Role&nbsp;</strong></p><br> <p>The Assistant Manager, Guest Relations at Atlantis The Palm is responsible for the overall leadership and daily operation of the Guest Relations and Concierge functions, ensuring exceptional, personalized, and seamless experiences for all guests. The role provides strong operational leadership across guest engagement, concierge services, VIP and high-profile guest management, special occasions, service recovery, and guest satisfaction. The Assistant Manager, Guest Relations is responsible for developing a high-performing team, maintaining luxury service standards, and ensuring effective collaboration across all hotel departments to consistently exceed guest expectations.</p><br> <p><strong>About You</strong></p><br> <p>Ideal candidate for this role has consistent experience in 5 star ultra luxury hospitality, especially in VIP or butler services, strong leadership and supervisory skills and proficiency in local knowledge and concierge-level services. We are on a lookout for a candidate with strong organizational and administrative skills, team player and excellent interpersonal and communication abilities.</p><br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>DRC Luxury Car Rental is expanding and looking for ambitious, results-driven Sales Managers to join our growing team in Dubai.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>* Generate new corporate and retail clients</p><p>* Build and maintain long-term customer relationships</p><p>* Achieve monthly sales targets</p><p>* Develop partnerships with hotels, concierge companies, travel agencies, real estate brokers, event organizers, and corporate clients</p><p>* Promote and grow luxury and premium vehicle rentals</p><p><br></p><p>What We Offer</p><p><br></p><p>* Salary package based on experience</p><p>* Attractive commission structure</p><p>* High earning potential with no commission cap</p><p>* Career growth opportunities</p><p>* Access to a premium luxury fleet</p><p>* Professional and supportive working environment</p><p><br></p><p>Preferred Candidates</p><p><br></p><p>Priority will be given to candidates with:</p><p><br></p><p>* UAE car rental industry experience</p><p>* Existing corporate accounts</p><p>* Concierge, hotel, travel agency, real estate, or luxury client networks</p><p>* Proven track record in business development and sales</p><p><br></p><p>Join DRC Luxury Car Rental and build your career with one of Dubai’s growing premium mobility brands.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>* Experience in car rental, automotive, hospitality, tourism, luxury sales, or real estate</p><p>* Strong communication, negotiation, and relationship-building skills</p><p>* Existing client network is a significant advantage</p><p>* Self-motivated and target-oriented mindset</p><p>* UAE driving license preferred</p><p>* Fluent English required; Arabic or Russian is a plus</p></div>

Welcome to haus & haus. As an award-winning Real Estate agency, we have an established record of achievement and service - as well as expertise in Residential Sales & Leasing, Short Term & Holiday Rentals, Off Plan & Investments, Property Management and Commercial Properties in Dubai.<br>We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism. We are seeking a Guest Relations Coordinator to join our award-winning Holiday & Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.<br>What You'll DoManaging a portfolio of up to 50 properties (area specific). Coordinate any issues faced by the tenants on a daily basis. Coordinate check ins and check outs for the guests on a 24 hour basis. Schedule all housekeeping requirements. Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams. Responsible to maintain a high level of occupancy all year round. Carrying out Inventory checks after guests leave the property. Answer incoming leads via email, phone and Whats App for listings. Responding to all enquiries on International platforms. Facilitate viewings with clients. Track, remind and collect any due rental payments. Responsible to return clients security deposits. Record all bookings and client's information in our PMS system.<br>What You'll Need Minimum 2 years experience in a similar role. Driving license and car is a must. Experience in Dubai is essential. Experience and knowledge of the Dubai Real Estate market is preferred. Strong negotiation and consultative sales skills. Proven experience improving customer satisfaction. Excellent communication skills, with a high proficiency in English. Advanced troubleshooting and multi-tasking skills.<br>If you're passionate about delivering exceptional guest experiences and are ready to join our growing Holiday Homes team, we'd love to hear from you.<br>Apply today.

( 20325 )<br><br>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.<br><br>Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&amp;Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.<br><br><strong>Job Summary<br><br></strong>The Bellman assists with the delivery and collection of guest’s luggage, parcels, messages, etc. He also assists in keeping the lobby tidy and ensure all guests receive prompt, cordial and efficient attention and service throughout their stay. Meanwhile, should be more pro-active in practicing the salesmanship to promote the hotel products at any guest contact, for example, when rooming the guest. The bellman also does act as a Doorman and assists in opening the doors and controlling the traffic at the Porte Cochère.<br><br>Key Duties and Responsibilities<br><br><ul><li> Adhere to all resorts rules and regulations as per service standards policies and procedures. </li><li> Must be fully aware of the Resort emergency procedures. </li><li> Always well-groomed and immaculately presented in a clean uniform. </li><li> To be up to date on the Departmental Revenue targets and be a team player towards achieving set goals. </li><li> To have an in-depth knowledge of hotel’s products to be able to maximize revenue by capturing all opportunities. </li><li> To be aware of all functions, conferences and special events taking place in the Resort. </li><li> Assist Security in monitoring for suspicious activity. </li><li> To bring to the immediate attention of the Manager for any guest complaints. </li><li> Treat internal and external customer fairly to develop and maintain positive working relationship. </li><li> Engaging with guests and encouraging feedback of the stay or areas of improvement to help in exceeding guests’ expectations. </li><li> Ensures to have an excellent Product Knowledge about the resort and the area. </li><li> Meeting and greeting guests upon arrival at the Porte Cochère. </li><li> Handling incoming and outgoing guest’s luggage and storing it in the right shelves. </li><li> Always ensure before guest departure the right number of luggage’s are correctly put into the vehicle. </li><li> Ensuring proper tagging of luggage is being done with all the details noted. </li><li> Acknowledge guests by guest name as much as possible. </li><li> Always ensure smooth traffic flow at the Porte Cochère. </li><li> Ensure lobby presence and assistance to the Front Desk Agents. </li><li> Escorting guests to their rooms and do an In-Room Orientation. </li><li> Assist in booking hotel limousines or arranging taxis for the guests. </li><li> Ensure the luggage store is always kept clean and neat. </li><li> Report and follow up on maintenance of any damaged or out for repair equipment’s in the department. </li><li> Ensuring a safe and clean working environment. <br><br></li></ul><strong>Skills, Experience &amp; Educational Requirements<br><br></strong><ul><li> Strong interpersonal skills </li><li> Organizational skills </li><li> Strong administrative abilities </li><li> Ability to have a strong customer focus. </li><li> Leadership abilities </li><li> Strong communication skills <br><br></li></ul>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>A unique blend of contemporary design and urban chic,&nbsp;Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br><br>Job Description<br><br><p>As a Guest Relations Agent you will greet arriving Guests by providing a warm, personal welcome and offering assistance to Guests throughout the duration of their stay. Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:</p><br><ul><li>Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors</li><li>Make our Guests and Visitors feel warm and welcome</li><li>Assist Guests with luggage</li><li>Assist Guests with directions to the Front Desk, or any other area of the Hotel</li><li>Welcome Guests using authentically local greetings</li><li>Engage in conversation with first time visitors, show them the lobby and the surroundings</li><li>Assist the Doorman as necessary</li><li>Recognize FPC Guests, welcome them back, and escort them to the FPC Desk for check-in</li><li>Offer to enroll Guests who are not currently FPC members</li><li>Additional duties, as assigned by the FPC Manager or the Front Office Manager</li></ul><br>Qualifications<br><br><ul><li>Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills</li><li>Impeccable grooming</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.</li><li>Must be flexible in terms of working hours</li><li>Previous experience in customer service is an asset</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li><li>Ability to work cohesively as part of a team.</li></ul><br>Additional Information<br><br><p><strong>What is in it for You:</strong></p><br><ul><li>Learning programs through our Academies designed to sharpen your skills</li><li>Ability to make a difference through our Corporate Social Responsibility activities</li><li>Career development opportunities with national and international promotion opportunities. The sky is your limit</li><li>Join our team and enjoy a range of exclusive colleague&nbsp;perks, including&nbsp;discounted rates in Accor worldwide for you and your family, special&nbsp;dining&nbsp;and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</li></ul><p><strong>Our Values&nbsp;</strong></p><br><p><strong>Respect:&nbsp;</strong><br>We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. &nbsp;</p><br><p><strong>Excellence:&nbsp;</strong><br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.​&nbsp;</p><br><p><strong>Belonging:&nbsp;</strong><br>We celebrate our differences. We support each other and we always stand together.​&nbsp;</p><br><p><strong>Empowerment:&nbsp;</strong><br>We have authority to take initiative and anticipate moments that create unforgettable experiences. ​&nbsp;</p><br><p><strong>Integrity:&nbsp;</strong><br>We build trust through mutual respect and being authentic.​&nbsp;</p><br><p><strong>Our Commitment to Diversity &amp; Inclusion:</strong></p><br><p>Fairmont&nbsp;is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.&nbsp;</p><br><p><strong>Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Bellman</span></span></span>&nbsp;<br><span><span>(<span>20325</span></span></span>)</p><br> <p><span>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.&nbsp;</span></p><br> <p><span><br>Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&amp;Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.</span></p><br> <p><u><span>Job Summary</span></u></p><br> <p><span>The Bellman assists with the delivery and collection of guest’s luggage, parcels, messages, etc. He also assists in keeping the lobby tidy and ensure all guests receive prompt, cordial and</span><span>efficient attention and service throughout their stay. Meanwhile, should be more pro-active in practicing the salesmanship to promote the hotel products at any guest contact, for example, when rooming the guest. The bellman also does act as a Doorman and assists in opening the doors and controlling the traffic at the Porte Cochère.</span></p><br> <p><u><span>Key Duties and Responsibilities</span></u></p><br> <ul> <li><span>Adhere to all resorts rules and regulations as per service standards policies and procedures.&nbsp; </span></li> <li><span>Must be fully aware of the Resort emergency procedures.</span></li> <li><span>Always well-groomed and immaculately presented in a clean uniform.</span></li> <li><span>To be up to date on the Departmental Revenue targets and be a team player towards achieving set goals.</span></li> <li><span>To have an in-depth knowledge of hotel’s products to be able to maximize revenue by capturing all opportunities.</span></li> <li><span>To be aware of all functions, conferences and special events taking place in the Resort.</span></li> <li><span>Assist Security in monitoring for suspicious activity.</span></li> <li><span>To bring to the immediate attention of the Manager for any guest complaints.</span></li> <li><span>Treat internal and external customer fairly to develop and maintain positive <span>working</span> relationship.</span></li> <li><span>Engaging with guests and encouraging feedback of the stay or areas of improvement to help in exceeding guests’ expectations. </span></li> <li><span>Ensures to have an excellent Product Knowledge about the resort and the area.</span></li> <li><span>Meeting and greeting guests upon arrival at the Porte Cochère.</span></li> <li><span>Handling incoming and outgoing guest’s luggage and storing it in the right shelves.</span></li> <li><span>Always ensure before guest departure the right number of luggage’s are correctly put into the vehicle.</span></li> <li><span>Ensuring proper tagging of luggage is being done with all the details noted.</span></li> <li><span>Acknowledge guests by guest name as much as possible.</span></li> <li><span>Always ensure smooth traffic flow at the Porte Cochère.</span></li> <li><span>Ensure lobby presence and assistance to the Front Desk Agents.</span></li> <li><span>Escorting guests to their rooms and do an In-Room Orientation.</span></li> <li><span>Assist in booking hotel limousines or arranging taxis for the guests.</span></li> <li><span>Ensure the luggage store is always kept clean and neat.</span></li> <li><span>Report and follow up on maintenance of any damaged or out for repair equipment’s in the department.</span></li> <li><span>Ensuring a safe and clean working environment.</span></li> </ul> <p><u><span>Skills, Experience &amp; Educational Requirements </span></u></p><br> <ul> <li><span>Strong interpersonal skills</span></li> <li><span>Organizational skills</span></li> <li><span>Strong administrative abilities</span></li> <li><span>Ability to have a strong customer focus.</span></li> <li><span>Leadership abilities</span></li> <li><span>Strong communication skills</span></li> </ul> <p><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.</p><br><br>Job Description<br><br><ul><li>Lead the daily Guest Relations and Fairmont Gold Lounge operations.</li><li>Ensure seamless guest experiences from pre-arrival through post-departure.</li><li>Oversee all VIP, Fairmont Gold, ALL members and repeat guest recognition.</li><li>Review arrivals, departures, in-house guests, celebrations and Handle With Care guests daily.</li><li>Ensure Fairmont Gold Lounge operates in accordance with Fairmont Brand Standards.</li><li>Monitor lounge presentation, food &amp; beverage offerings, cleanliness and ambience.</li><li>Coordinate personalized amenities, welcome letters and special occasions.</li><li>Lead guest recovery and service recovery initiatives following the Own It and Guest Recovery framework.</li><li>Personally handle complex guest concerns and ensure timely follow-up until closure.</li><li>Conduct root cause analysis of recurring guest complaints and implement corrective actions.</li><li>Drive LQA, TrustYou, guest satisfaction and quality initiatives.</li><li>Review guest feedback trends and share action plans with department heads.</li><li>Conduct daily lobby, public area and Fairmont Gold inspections.</li><li>Lead and coach the Guest Relations and Fairmont Gold teams through daily briefings and one-to-one coaching.</li><li>Support recruitment, onboarding, training, performance management and succession planning.</li><li>Drive ALL – Accor Live Limitless enrolments and member’s recognition.</li><li>Promote upselling opportunities and support Rooms revenue initiatives.</li><li>Maintain accurate guest profiles in Opera Cloud and ensure guest preferences are updated.</li><li>Monitor ALICE/Royal Service guest requests and ensure timely completion.</li><li>Coordinate closely with Front Office, Housekeeping, Engineering, Concierge, Security, Royal Service and Food &amp; Beverage.</li><li>Support emergency response and Manager on Duty responsibilities when assigned.</li><li>Ensure compliance with hotel policies, cash handling procedures and key control.</li><li>Promote health, safety, HACCP and security standards.</li><li>Prepare operational reports, guest recovery summaries and quality analysis.</li><li>Develop innovative guest experience initiatives aligned with Fairmont's 'Make Special Happen' philosophy.</li><li>Perform any additional duties assigned by hotel management.</li></ul><br>Qualifications<br><br><ul><li>Passion for guest service</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>Strong interpersonal and problem solving abilities.</li><li>Highly responsible &amp; reliable.</li><li>Fluency in English, secondary language preferred.</li><li>Minimum of 2&nbsp;years previous proven managerial&nbsp;position or equivalent in a customer service industry.</li><li>Must have the ability to handle a multitude of tasks and Guest requests.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Knowledge of Opera Cloud&nbsp;Property Management System an asset.</li><li>Ability to work cohesively with fellow heartists as part of a team.</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul> </div>

Job Purpose<br>To effectively manage the strategic direction of the facilities and engineering services along with a number of outsourced service providers. The prime objective is to ensure that adequate management systems are in place to continually ensure a safe and robust environment for achieving superior performance throughout the property.<br>Roles, Responsibilities, Duties<br>Develop, gain consensus and implement the best practice/ building operation plan for assigned assets. Work with the Property Manager to prepare the final budget documentation/plans and administer works to ensure budget compliance Inspect facilities/equipment to determine the extent of service and equipment required. Arrange for alterations, maintenance or reconditioning of facilities, as specified in the operating procedures or management services agreement. In conjunction with the procurement team, competitively bid and prepare all non- engineering service contracts to assure high quality and cost-effective services Assemble and analyze contract bids, submit recommendations, and prepare the standard form contract agreement for the Property Manager, for execution by the Management team. Approve purchases of supplies and equipment for use within the facility. Prepare a periodic inventory of Premises contents and property condition and forward the listing to the Property Manager for review. Be proactively involved in ensuring that services are reviewed, and refinements made to enhance these services across the facility. Maintain Aldar PMSEffectively manage all resources, manpower & finances Ensure & effective PPM regime is in place and adhered to Regularly analyze call center data and plan improvements<br>Measurable Objectives:Participate as an active member of the Vendor account team representing facilities/engineering. Provide the Property Manager with reports on developments in the engineering market (both for service delivery and on new products and services). Communicate operating philosophies, technical information, objectives, and expectations to the facility team. Develop and maintain standard operating procedures, emergency response procedures, preventive maintenance programmers and all technical documentation Develop a complete personal knowledge of the design intent, operational alternatives and contingency plans related to all building systems Develop and deliver the monthly reports/Billing sheet/ P& L report/ PMS report & document library Support the engineering service provider to deliver services that meet or exceed Clients' changing business expectations. Develop staff program, identify skills gaps & develop in house learning opportunities First Management Call responsibilities for the office, response dependent upon severity.<br>Health and Safety:A high level of commitment to providing a safe working environment for all staff. Ensuring that all defined services are completed in accordance with all operating procedures and within the Health & Safety (H&S) guidelines.<br>Others:This position profile covers the key responsibilities and expectations from the incumbent. However responsibilities may change due to business requirements and it is expected that the employee will be flexible and carry out duties as may be reasonably assigned by line manager. As a condition of employment, all employees are expected to carry out their duties within the guidelines prescribed by company policy, procedure and practice. From time to time, employees will be required to attend meetings, briefings, and training sessions as required. In addition, employees must adhere to all Khidmah health & safety policies, procedures, practices, relevant legal and statutory health & safety, and environment & sustainability requirements and obligations.<br>Occupational and workplace Health and Safety responsibilities: In addition to all job specific responsibilities, all employees are required to adhere to all Khidmah health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations. All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc. Khidmah HSE department regularly updates existing and introduce new policies, procedures and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.<br>Information Security responsibilities: Comply with Khidmah Information Security Policies Be aware of and fulfil their information security responsibilities Ensure whoever handles sensitive company information have taken the Security Awareness Training Know how to report a security incident (to IT Service Desk or Info Sec). Not Disable his/her OS firewall and/or Antivirus Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords. Accept accountability of his/her individual user accounts, and maintain confidentiality<br>Education & Qualification: <br>Mechanical Engineering or Facilities Management related qualification Proven track record of customer services-oriented facilities management (FM) and engineering management experience along with proven experience in facilities management Ideally experienced in working with residential & commercial /retail properties<br>Experience and Skills:<br>Excellent level of knowledge relating to MS Office. Demonstrate experience in Leading & managing business service teams, including the management work allocation process, performance management, staff development and career planning Excellent knowledge & understanding of H&S and environmental responsibilities. Willing to study for additional formal qualifications if necessary Customer focused with sound commercial and financial awareness Able to translate client requirements into action plans and implement them Demonstrated high level English written and interpersonal skills, including an ability to communicate negotiate and consult at all levels of staff and to produce reports of a complex nature. Able to establish relationships with clients, suppliers and across the FM business

We are looking for a CRM Elite Manager to lead the highest-value client segment and deliver a personalized, concierge-level experience to UHNW and VIP clients. This role is responsible for building deep emotional loyalty, anticipating client needs, and ensuring their journey is seamless, proactive, and exceptional.<br>Key Responsibilities Serve as the main point of contact for Elite clients with refined, high-touch communication. Build long-term, trust-based relationships and maintain detailed client profiles. Curate personalized hospitality experiences, gifts, and milestone engagements. Coordinate with internal teams to fast-track Elite cases and ensure priority resolution. Provide proactive updates across the client lifecycle Develop personalized communication strategies and relationship reports. Drive loyalty, retention, portfolio growth, and organic referrals. Uphold luxury brand standards and maintain strict confidentiality.<br>Requirements7–10 years’ experience in luxury CRM, private client relations, concierge, or UHNW portfolio management. Strong emotional intelligence, communication skills, and cultural awareness. Highly organized, detail-oriented, and execution-driven. Experience with CRM platforms, preferably Salesforce. Fluent in English; Arabic or another language is an advantage. Presentable, discreet, and comfortable working with UHNW individuals.