House gard Jobs

<p>As a Lifestyle Concierge at Aspire Lifestyles MEA FZCO based in Dubai, you will play a pivotal role in delivering bespoke concierge services tailored to affluent and high-net-worth clients. This position demands not just responsiveness but also a proactive commitment to crafting unique and memorable experiences across a wide array of lifestyle needs. Your work will engage a diverse range of communication channels including telephone, email, chat, and emerging digital platforms, ensuring seamless and timely service delivery. Your autonomy in handling requests, combined with your resourcefulness in utilizing Aspire's extensive tools and partnerships, will be paramount in fulfilling complex and varied client requirements. In this role, you will embody the ethos of Aspire Lifestyles by consistently providing exceptional service quality and upholding our commitment to customer satisfaction. Your ability to cultivate strong client relationships and anticipate evolving lifestyle trends will position you as a trusted advisor and brand ambassador, contributing significantly to the reputation and growth of our services. Joining our team means becoming part of a global network focused on luxury lifestyle management. The role offers a stimulating environment where expertise in premium hospitality, travel, wellness, and exclusive experiences converge, ensuring that each client interaction is handled with sophistication and attention to detail.</p><h2>Key responsibilities</h2><ul><li>Independently manage and fulfill high-profile client and demonstration requests across multiple communication platforms, maintaining professional and prompt correspondence.</li><li>Utilise sound judgment and discretion as the primary liaison for escalated customer service concerns and communications with vendors, ensuring resolution aligns with company standards.</li><li>Deliver personalized customer interactions that consistently exceed expectations, contributing to lasting positive impressions.</li><li>Provide accurate, detailed, and timely information to clients, enhancing trust and reliability in our service delivery.</li><li>Develop and nurture strong client rapport by understanding individual preferences, lifestyles, and service expectations to facilitate highly customised experiences.</li><li>Proactively anticipate client needs by offering innovative recommendations and value-added alternatives that enhance their lifestyle experiences.</li><li>Exhibit comprehensive knowledge in luxury sectors including travel, dining, entertainment, wellness, and luxury shopping to inform expert service provision.</li><li>Maintain meticulous customer profiles to leverage insights for improving future engagements and service excellence.</li><li>Take full ownership of complex and escalated service requests from inception to resolution, ensuring seamless client satisfaction.</li><li>Foster and sustain productive partnerships with suppliers, vendors, and service providers to secure exclusive benefits and superior outcomes for clients.</li><li>Execute service delivery across multiple channels including voice, email, chat, messaging, and innovative digital tools, aligned with contractual obligations.</li><li>Demonstrate positive boundary-setting skills by respectfully declining requests outside the scope of service while maintaining client goodwill.</li><li>Engage in ongoing professional development through meetings and training sessions to remain attuned to client needs and industry advancements.</li><li>Employ enterprise software and resources efficiently for data management and customer service processing.</li><li>Adhere strictly to Aspire Lifestyles policies and standards while managing diverse duties including flexible global work support and additional responsibilities as assigned by management.</li></ul><h2>Core Competencies</h2><h3>Customer Service Excellence:</h3> Demonstrate a genuine passion for delivering outstanding customer care, with a proven ability to multitask effectively while maintaining trust and credibility.<h3>Technological Proficiency:</h3> Comfortable and skilled using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google applications, and business software commonly used in the luxury service industry. Familiarity with travel industry technology and GDS platforms is advantageous.<h3>Communication Skills:</h3> Actively listen and understand client needs, articulating complex information clearly and professionally both verbally and in writing. Approach communications with openness and objectivity.<h3>Problem-Solving Abilities:</h3> Employ creative and insightful approaches to address client requests and complex situations, balancing service excellence with contractual terms and operational factors.<h3>Results-Oriented Mindset:</h3> Exhibit accountability and commitment to achieving both individual and team objectives. Continuously seek opportunities to enhance processes, maximize service quality, and optimize operational efficiency.<h3>Specialist Knowledge:</h3> For Concierge Travel Specialists, deep knowledge of premium travel planning including use of GDS systems (e.g., Amadeus, Sabre) and luxury travel products is essential. For those focusing on Auto, Wellness, and Airport Services, prompt management of emergencies and a keen eye for detail are crucial.<p><strong>Desired Candidate Profile</strong></p><ul><li>3-5 years of experience in luxury hospitality, concierge services, premium travel, luxury retail, guest relations, customer experience, airline, hotel, lifestyle management, or other high-touch service environments. Experience serving affluent or high-net-worth customers is strongly preferred.</li><li>2+ years call center or customer service experience</li><li>A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)</li><li>Strong communication skills</li><li>Strong knowledge of global lifestyle services, luxury travel, premium hospitality, fine dining, entertainment, sports, shopping, wellness, and exclusive experiences.</li><li>Demonstrated problem solving skills</li><li>Excellent command of both Arabic and English, with professional verbal and written communication skills.</li><li>Ability to communicate confidently with customers across phone, email, chat, and digital channels.</li><li>French language skills are preferred; additional languages are considered an advantage.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Overview&nbsp;</p><br><p>This proactive sales position is responsible for driving attraction ticket sales from hotels. With the primary focus of this role being to sell as many destination attractions as possible to hotel guests in UAE, your role will be to use all our existing distribution to influence the sale of our tickets through hotel desks and concierge desks. You will be responsible for building close relationships with our DMC partners who operate the hotel desks, the hotel desk staff and the concierge staff. Your role will be to maintain a very regular contact frequency with the front-line salespeople, to provide regular activities with the teams to keep them connected to our incredible destination and to provide frequent training and destination updates so that our parks are always front of mind</p><br><p>Job responsibility</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;Manage end-to-end hotel sales channel for UAE hotels with key focus on Abu Dhabi hotel sales.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Develop and implement the marketing collaterals strategy in hotels in UAE (Digital and Print)<br>•&nbsp;&nbsp;&nbsp;&nbsp;Develop initiatives along with Transportation Team to improve the ridership in UAE<br>•&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain market leading relationships with key personnel in the hotel sales distribution chain including relevant DMC partners, hotel desk staff, concierge staff and hotel management teams&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Identify new distribution opportunities and ensure that Miral Destinations and assets are front &amp; center of attraction point of sale in hotel environments. Understand hotel guest mix and source market mix to ensure attention is focused on hotels with best yield or volume opportunities<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor monthly sales from Concierge and Sales Team and keep management informed of all trends and developments<br>•&nbsp;&nbsp;&nbsp;&nbsp;Liaise with hotel Marketing teams and B2B Marketing Teams (MD) to ensure we provide required marketing collateral in Guest-facing areas in respective hotels.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Coaching and conducting appraisals for direct reports.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Build and strengthen relationships with existing and new partners, industry organizations to enable future bookings. Activities include individual sales calls, prospective client entertainment, FAM trips, etc.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Understands the overall market competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the success of projects &amp; overall sales strategy of the Hotel Product and Sales Team<br>•&nbsp;&nbsp;&nbsp;&nbsp;Work closely with hotel commercial and marketing teams and maintain strong relationships with hotel front line sales team.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support Head of Sales with any initiative/action plan, assign tasks.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Maintains sales team results by counseling and disciplining employees, planning, monitoring, and appraising job results.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Work closely with international teams and maintain strong relationships with DMCs who own travels desk at the hotels.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Make ongoing recommendations for cost-effective improvements to our processes where you see opportunities to drive growth<br>•&nbsp;&nbsp;&nbsp;&nbsp;Conduct product training &amp; educational webinars for hotels as and when possible<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage end to end hotel sales channel for UAE Hotels with expansion of Hotel Partnership penetration to other emirates apart from AUH Hotels.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Keep hotel channels updated with all latest news and developments from our destinations by maintaining and using CRM system<br>•&nbsp;&nbsp;&nbsp;&nbsp;Recommend and implement new product developments to reflect what the market requirements are for hotel guests<br>&nbsp;</p><br><p>Job Essentials</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree&nbsp;<br>·&nbsp;&nbsp;&nbsp;&nbsp;Good written and spoken English&nbsp;<br>·&nbsp;&nbsp;&nbsp;&nbsp;Full driving license<br>•&nbsp;&nbsp;&nbsp;&nbsp;Minimum of 4 years of experience in proactive sales within UAE.&nbsp;&nbsp;&nbsp;<br>·&nbsp;&nbsp;&nbsp;&nbsp;Account management and business development experience<br>·&nbsp;&nbsp;&nbsp;&nbsp;Great conversationalist with strong interpersonal skills<br>·&nbsp;&nbsp;&nbsp;&nbsp;Experience of managing sales contract agreements<br>·&nbsp;&nbsp;&nbsp;&nbsp;Previous experience working with hotel / attractions&nbsp;<br>·&nbsp;&nbsp;&nbsp;&nbsp;Strong communication skills (telephone sales, verbal, listening, writing, presentation platform)<br>·&nbsp;&nbsp;&nbsp;&nbsp;Strong multi-tasking organizational skills<br>·&nbsp;&nbsp;&nbsp;&nbsp;Excellent PowerPoint, Excel and Word skills<br>·&nbsp;&nbsp;&nbsp;&nbsp;Comfortable presenting<br>·&nbsp;&nbsp;&nbsp;&nbsp;UAE Driving License</p><br><br>Miral Destinations </div>

<p>Build Your Career with One of Dubai's Leading Brokerages. Dubai's residential property market offers exceptional opportunities for ambitious sales professionals. Whether you're helping first time buyers, seasoned investors or families find their next home, every day brings new opportunities to build relationships, close deals and grow your earnings. At McCone Properties, we've been helping consultants build successful real estate careers since 2013. Rather than recruiting in volume, we focus on hiring the right people - those with ambition, integrity and a genuine passion for property. In return, we provide the training, technology and support needed to thrive in one of the world's most exciting real estate markets. If you're an experienced property consultant or a high-performing salesperson ready for your next challenge, we'd love to hear from you. What You'll Be Doing As a Residential Sales Property Consultant, you'll guide buyers and sellers through one of life's biggest decisions while building your own personal brand and client network. Your responsibilities will include: - Assisting buyers in finding the right property to suit their lifestyle or investment goals. - Building and maintaining relationships with homeowners, investors and prospective buyers. - Conducting property viewings and providing expert market advice. - Generating new business through networking, referrals and prospecting. - Negotiating offers and managing transactions through to completion. - Staying up to date with Dubai's property market, pricing and community trends. - Delivering an exceptional client experience from first enquiry through to handover. Why Join McCone? Success in residential sales starts with having the right platform behind you. At McCone, you'll benefit from: - 50–70% commission structure, paid weekly - Comprehensive two-week Training Academy led by a UK certified trainer - Ongoing mentorship from experienced managers with over 15 years of Dubai real estate expertise - AI-powered in-house CRM with a large integrated database - Premium Property Finder packages to maximise your listings and exposure - Dedicated marketing support and lead generation campaigns - Visa and private health insurance - Clear career progression within a growing brokerage - A collaborative, high-performance and multicultural culture</p><p>Who We're Looking For We're looking for driven individuals who enjoy building relationships, thrive in a competitive environment and are motivated by uncapped earning potential. You'll ideally have: - Experience in real estate sales or a proven background in sales, recruitment, hospitality, automotive or another client facing industry - Excellent communication and negotiation skills - A proactive approach to generating business - Strong organisational and time management skills - A customer first mindset with the ability to build long term relationships - Fluency in English - A professional attitude and strong work ethic Essential Requirements - Valid driving licence - Education certificate - Financial savings to support yourself during your first 3–6 months while you build your pipeline - Comfortable working in a commission-only environment Earnings - Commission based - Successful consultants can realistically earn AED 250,000–500,000+ per year, with top performers significantly exceeding this. Why Residential Sales? Residential sales is more than just selling homes - it's about building trust, becoming a market expert and creating lasting client relationships. Every transaction is different, and your success is driven by the effort, service and expertise you bring to your clients. If you're ambitious, self-motivated and ready to build a rewarding career with one of Dubai's leading boutique brokerages, we'd love to hear from you.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>You will be responsible to provide an excellent and consistent level of service to your guests.&nbsp;</span></p><br><p><span>The Guest Relations Officer is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge.</span></p><br><p><span>To have full working knowledge and capability to complete all duties and tasks in the assigned Place of Work. To have an excellent knowledge of the systems in place. To ensure that all the Guest Relations responsibilities are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies &amp; Procedures.</span></p><br><p><span>To ensure that all guest requests and requirements are attended to promptly and handled perfectly.</span></p><br><p><span>To ensure that communication and coordination of all Departments, with particular emphasis on the interactions between Guest Relations, Concierge, Front Desk, Sales, Housekeeping, Maintenance, Telephone, and Security are smooth and efficient. To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</span></p><br><p><span>To ensure that all VIP guests are met on arrival and receive the best level of service.</span></p><br><p><span>To assist the Front Office Manager to achieve overall KPIs for the department linked to Hysat, Employee Engagement and Profitability.</span></p><br><br><b>Qualifications:</b><br><p><span>Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience in hotel operations.&nbsp;</span></p><br><p><span>Good customer service, communications and interpersonal skills are a must.</span><br>&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.<br><br><p><b><u>Sales Manager – Leisure Segment (Russia/CIS Market)</u></b></p><br><br><p><b>What you do</b></p><br><br><ul><li>Manage the leisure segment for Russia and CIS across both Four Seasons Hotels Dubai, with focus on key Travel Industry accounts, luxury agencies and Preferred Partner advisors.</li><li>Deliver agreed room revenue goals through proactive sales calls, account plans, partner mapping and clear follow-up actions.</li><li>Build and maintain strong relationships with luxury travel advisors, tour operators, DMCs, concierge partners and key market influencers.</li><li>Represent the hotels during sales trips, trade shows, roadshows, Four Seasons activations and partner events in the assigned markets.</li><li>Identify new business opportunities using market intelligence, WSO insights, Preferred Partner data, production trends and client feedback.</li><li>Lead webinars, sales presentations, FAM trips, site inspections and tailored hotel experiences to drive conversion and loyalty.</li><li>Promote Advisor ID and Preferred Partner engagement to grow qualified leisure production through preferred channels.</li><li>Stay fully updated on hotel products, seasonal offers, dining, wellness and guest experiences to confidently position both properties.</li><li>Maintain accurate account records, mailing lists, production trends, forecasts and sales activity updates.</li><li>Submit timely pre-trip plans, post-trip reports, expenses, market feedback and relevant P2P leads for sister properties.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li>2-5 years of experience managing Russia and CIS markets, ideally within luxury leisure travel.</li><li>Fluent in Russian and English, with strong written and verbal communication skills.</li><li>Minimum 3 years of luxury hotel sales experience preferred, or relevant hotel operations experience.</li><li>Strong knowledge of leisure travel, luxury agencies, tour operators, Preferred Partner advisors and FIT business.</li><li>Proven sales track record with strong planning, organization, presentation and relationship-building skills.</li><li>Knowledge of Salesforce, Delphi or similar sales systems is preferred.</li><li>Cluster or multi-property experience is an advantage.</li></ul><br><p><b>What do we offer:</b></p><br><br><ul><li>Work Authorization</li><li>Competitive tax-free salary</li><li>Sales Incentive Plan</li><li>Housing allowance</li><li>Transportation Allowance</li><li>Medical and life insurance</li><li>Paid annual leave</li><li>Paid home leave ticket</li><li>End of service gratuity</li><li>Learning &amp; Development Programs</li><li>Career opportunities and international transfer</li><li>And more...</li></ul><br><p><b>Schedule</b>&nbsp;</p><br><br><ul><li>5 day per week over 48 hours&nbsp;</li></ul><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>Your Journey Starts Here.</span></b><br></p><br><p><b><i><span>This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse.</span></i></b><br></p><br><p><span>At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.</span><br></p><br><p><b><span>The Opportunity</span></b><br></p><br><p><b><i><span>A Platform for Those Who Deliver.</span></i></b><br></p><br><p><span>Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.</span><br></p><br><p><span><span><span><span><b><u><span><span>Compensation</span></span></u></b></span></span></span></span><br></p><br><ul><li><span><span><span>A fixed monthly salary of<b>AED 2,000</b>offered as part of this exciting career opportunity.</span></span></span><br></li></ul><p><b><span>Roles and Responsibilities</span></b><br></p><br><p><b><i><span>You Take Ownership. You Deliver With Precision.</span></i></b><br></p><br><p><span>You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.</span><br></p><br><ul><li><span><span><span>A proven track record of 1-2 years in a Luxury Hotel environment in a similar role is an Advantage.</span></span><br></span></li><li><span><span><span>An elevated and energetic Conversationalist, engaging Guests with lively discussions.</span></span><br></span></li><li><span><span><span>A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.</span></span><br></span></li><li><span><span><span>A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.</span></span><br></span></li><li><span><span><span>The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’</span></span><br></span></li><li><span><span><span>Finds Creative Solutions and takes Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.</span></span><br></span></li><li><span><span>Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’</span></span><br></li><li><span><span><span>Becomes an integral part of the FIVE Tribe, constantly pushing boundaries and setting new standards as a dedicated FIVER.</span></span><br></span></li><li><span><span><span>Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).</span></span></span><br></li></ul><ul><li><span><span>Welcomes and bids farewell to guests Warmly and Courteously, ensuring a memorable Arrival and Departure Experience.</span></span><br></li><li><span><span>Maintains a ‘FIVE-Styled’ Presence in the hotel lobby, actively engaging with New and Current Guests.</span></span><br></li><li><span><span>Handles Guest Complaints promptly and Follows Up diligently, ensuring Efficient Resolution in case of any concerns or issues.</span></span><br></li><li><span><span>Solicits feedback from guests to continuously improve services and facilities.</span></span><br></li><li><span><span>Ensures Personal Recognition for </span></span><span><span>G</span></span><span><span>uests whenever possible, offering customised and tailor-made Service and Attention.</span></span><br></li><li><span><span>Escorts VIP </span></span><span><span>G</span></span><span><span>uests to their allocated rooms, providing Detailed Information on facilities, events, and special offers.</span></span><br></li><li><span><span>Inspects VIP room Status and Amenities, ensuring a ‘FIVE-Star’ Setup prior to </span></span><span><span>the G</span></span><span><span>uests' arrival.</span></span><br></li><li><span><span>Collaborates with the Front Office </span></span><span><span>T</span></span><span><span>eam to ensure a Seamless and </span></span><span><span>‘FIVE-Styled’</span></span><span><span> Service for </span></span><span><span>G</span></span><span><span>uests.</span></span><br></li><li><span><span>Reviews and prepares Arrival Reports for the GC, VIPs, and Guests with Special Status, Highlighting Pertinent Information for management and related functions.</span></span><br></li><li><span><span>Fosters </span></span><span><span>C</span></span><span><span>lear </span></span><span><span>C</span></span><span><span>ommunication and Next-level </span></span><span><span>C</span></span><span><span>ollaboration between the Concierge, Front Office, and Reservations.</span></span><br></li><li><span><span>Coordinates the preparation and distribution of Guest Amenities, Welcome Letters, and Fruit Setups for VIPs, GC, and long-stay guests.</span></span><br></li><li><span><span>Reports </span></span><span><span>D</span></span><span><span>aily </span></span><span><span>A</span></span><span><span>ctivities in the logbook and actively participates in daily Operations Briefings to ensure well-coordinated service.</span></span><br></li><li><span><span>Adheres to </span></span><span><span>FIVE’s</span></span><span><span> Health, Safety, and Hygiene Regulations at all times.</span></span><br></li><li><span><span>Builds and demonstrates familiarity with the Group's Emergency Procedures.</span></span><br></li><li><span><span>Conducts daily Courtesy Calls and meticulously executes Performance Monitor tasks, maintaining Boundary-Breaking standards of service.</span></span><br></li><li><span><span>Regularly updates Guest History with accurate and relevant information to offer a Curated and Personalised guest experience.</span></span><br></li><li><span><span>Actively promotes Inter-Hotel Sales, In-House Facilities, and awareness of Events, Food and Beverage outlets, and Special Promotions.</span></span><br></li><li><span><span>Performs additional duties as assigned by the Service Manager.</span></span><br></li><li><span><span><span><span>Provides a proper Handover at the end of each shift, ensuring a Smooth Transition for the next shift.</span></span></span></span><br></li></ul><p><b><span>What Success Looks Like</span></b><br></p><br><p><b><i><span>Be Part of an Organisation That Recognises Delivery and Rewards Growth.</span></i></b><br></p><br><p><span>You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.</span><br></p><br><p><b><span>You Connect</span></b><br></p><br><p><span>You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.</span><br></p><br><br><p><b><span>You Represent the Brand</span></b><br></p><br><p><span>In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.</span><br></p><br><br><p><b><span>You Own It</span></b><br></p><br><p><span>You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.</span><br></p><br><br><p><b><span>You Deliver</span></b><br></p><br><p><span>Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.</span><br></p><br><br><p><b><span>You Grow</span></b><br></p><br><p><span>You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.</span><br></p><br><br><b><span>Ready to Join the Tribe?</span></b><br><br><p><b><i><span>If You Want to Play at the Highest Level, We’d Like to Hear from You.</span></i></b><br></p><br><p><span>If you're inspired by high-performance environments, energised by possibility, and driven to deliver work that truly stands out - write to us with your CV and a brief introduction to the contact below.</span><br></p><br><span><span><span><span><b><span>Apply: </span></b><span><b><span>https://careers.fivehotelsandresorts.com/jobs/Careers</span></b></span></span></span></span><br></span><br><br> </div>

<strong>Job Purpose<br><br></strong>The Concierge is responsible for delivering exceptional, personalized guest services within a luxury hospitality environment. The role ensures seamless guest experiences by assisting with reservations, transportation, special requests, and tailored arrangements while maintaining the highest level of discretion and confidentiality for VVIP and high-profile guests.<br><br>Key Responsibilities<br><br><ul><li>Welcome guests warmly and professionally upon arrival</li><li>Provide personalized assistance with dining reservations, transportation, and local arrangements</li><li>Coordinate airport transfers, limousine bookings, and private transportation</li><li>Arrange appointments, wellness activities, and external services as requested</li><li>Maintain up-to-date knowledge of Abu Dhabi attractions, restaurants, and events</li><li>Handle guest inquiries, special requests, and complaints efficiently and discreetly</li><li>Ensure confidentiality and privacy of all guest information at all times</li><li>Coordinate closely with Front Office, Housekeeping, F&amp;B, and Security teams</li><li>Manage courier services, parcel handling, and guest deliveries</li><li>Assist with VIP room preparations and special occasion arrangements</li><li>Maintain accurate records of guest preferences and service follow-ups</li><li>Ensure compliance with company standards, safety policies, and service protocols<br><br></li></ul>Candidate Requirements<br><br><ul><li>Minimum 2–4 years’ experience as Concierge or Guest Relations in luxury hotel or premium hospitality environment</li><li>Experience handling VIP / high-profile guests preferred</li><li>Strong communication skills in English (additional languages are an advantage)</li><li>Excellent knowledge of Abu Dhabi city, attractions, and lifestyle services</li><li>Professional appearance and grooming standards</li><li>High level of discretion, confidentiality, and cultural sensitivity</li><li>Strong organizational and multitasking skills</li><li>Proficiency in MS Office and hotel PMS systems<br><br></li></ul>Competencies<br><br><ul><li>Exceptional guest service mindset</li><li>Attention to detail</li><li>Problem-solving ability</li><li>Emotional intelligence and composure</li><li>Professional etiquette and diplomacy</li></ul>

About Holo: <br>At Holo, we’re on a mission to simplify homeownership through technology, expert guidance, and transparency. We operate across three core entities:<br>Holo Mortgage – providing digital mortgage solutions tailored to each client Holo Concierge – our concierge-style service that partners with clients and real estate agents to help approved buyers find their dream home. Holo KSA – expanding our footprint and innovation into the Saudi market<br>With over 25 years of expertise and 24,000+ happy homeowners, we’ve mastered the art of simplifying the homebuying journey. We’re building a smarter, faster, and more accessible way to own a home.<br>The Role <br>We’re looking for a UX & Product Design Lead to raise the bar on product quality across Holo. As we expand across Mortgage, Concierge, Conveyancing, Finance, and Partner platforms, our product surface area is growing quickly. We need someone who can bring cohesion, clarity, and strong design principles across everything we build. You’ll lead and grow the design function while remaining hands-on with high-impact work. This means shaping complex workflows, refining service experiences, evolving our design system, and embedding strong UX thinking into discovery and delivery. This role sits at the intersection of craft and leadership. You’ll define what “good” looks like at Holo, ensure we build to that standard consistently, and help Product and Engineering make better experience decisions every day.<br>If you care deeply about quality, simplicity, and building systems that scale thoughtfully, this role will give you real ownership to do that.<br>What You’ll Own <br>Define and implement Holo’s UX principles and design standards across all product surfaces Own the evolution and governance of Holo’s design system Design high-impact, complex workflows across critical user experiences Elevate service experience across the full lifecycle - not just individual screens Partner closely with Product and Engineering to ensure strong discovery, usability validation, and delivery quality Introduce structured user research and usability testing practices Reduce design sprawl and ensure consistency across web, internal tools, and mobile surfaces Establish scalable processes for design reviews, critique, and documentation<br>What We’re Looking For <br>6+ years of experience in Product Design, with experience leading or mentoring other designers Proven ability to raise the quality bar and establish strong design standards across teams Strong end-to-end UX craft across research, interaction design, visual design, and systems thinking Experience designing complex internal tools or operational systems Ability to think beyond screens - designing service experience across the full customer lifecycle Strong systems thinker who can reduce complexity without oversimplifying Experience building and maintaining scalable design systems Comfortable balancing hands-on design work with team leadership and hiring Excellent communicator who can articulate design decisions clearly to Product and Engineering Thrives in fast-paced, ambiguous environments with high ownership<br>Bonus <br>Experience in fintech, proptech, marketplaces, or high-consideration transactions Experience designing for bilingual markets (EN/AR) Exposure to user research frameworks and structured usability testing Experience scaling a design team from early stage to growth<br>Why This Role Matters <br>Holo is growing quickly across markets, teams, and product surfaces. As that complexity increases, design quality becomes harder to maintain - and more critical to get right. We’re building tools that power revenue internally and experiences that build trust externally. If the experience becomes inconsistent, cluttered, or overly complex, it slows teams down and chips away at customer confidence. We need someone who can bring clarity, cohesion, and strong standards across everything we ship. This role ensures our product experience scales thoughtfully - not accidentally - as the company grows.<br>Benefits: <br>Competitive salary Health insurance and other benefits25 days annual leave plus National Holidays Enhanced Maternity and Paternity Leave Opportunities for career growth and development in a dynamic environment A supportive and collaborative team environment. Half day Fridays, finishing at 1pm - giving you a well deserved early start to the weekend!<br>We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

About Holo: <br>At Holo, we’re on a mission to simplify homeownership through technology, expert guidance, and transparency. We operate across three core entities:<br>Holo Mortgage – providing digital mortgage solutions tailored to each client Holo Concierge – our concierge-style service that partners with clients and real estate agents to help approved buyers find their dream home. Holo KSA – expanding our footprint and innovation into the Saudi market<br>With over 25 years of expertise and 24,000+ happy homeowners, we’ve mastered the art of simplifying the homebuying journey. We’re building a smarter, faster, and more accessible way to own a home.<br>The Role <br>We’re looking for a UX & Product Design Lead to raise the bar on product quality across Holo. As we expand across Mortgage, Concierge, Conveyancing, Finance, and Partner platforms, our product surface area is growing quickly. We need someone who can bring cohesion, clarity, and strong design principles across everything we build. You’ll lead and grow the design function while remaining hands-on with high-impact work. This means shaping complex workflows, refining service experiences, evolving our design system, and embedding strong UX thinking into discovery and delivery. This role sits at the intersection of craft and leadership. You’ll define what “good” looks like at Holo, ensure we build to that standard consistently, and help Product and Engineering make better experience decisions every day.<br>If you care deeply about quality, simplicity, and building systems that scale thoughtfully, this role will give you real ownership to do that.<br>What You’ll Own <br>Define and implement Holo’s UX principles and design standards across all product surfaces Own the evolution and governance of Holo’s design system Design high-impact, complex workflows across critical user experiences Elevate service experience across the full lifecycle - not just individual screens Partner closely with Product and Engineering to ensure strong discovery, usability validation, and delivery quality Introduce structured user research and usability testing practices Reduce design sprawl and ensure consistency across web, internal tools, and mobile surfaces Establish scalable processes for design reviews, critique, and documentation<br>What We’re Looking For <br>6+ years of experience in Product Design, with experience leading or mentoring other designers Proven ability to raise the quality bar and establish strong design standards across teams Strong end-to-end UX craft across research, interaction design, visual design, and systems thinking Experience designing complex internal tools or operational systems Ability to think beyond screens - designing service experience across the full customer lifecycle Strong systems thinker who can reduce complexity without oversimplifying Experience building and maintaining scalable design systems Comfortable balancing hands-on design work with team leadership and hiring Excellent communicator who can articulate design decisions clearly to Product and Engineering Thrives in fast-paced, ambiguous environments with high ownership<br>Bonus <br>Experience in fintech, proptech, marketplaces, or high-consideration transactions Experience designing for bilingual markets (EN/AR) Exposure to user research frameworks and structured usability testing Experience scaling a design team from early stage to growth<br>Why This Role Matters <br>Holo is growing quickly across markets, teams, and product surfaces. As that complexity increases, design quality becomes harder to maintain - and more critical to get right. We’re building tools that power revenue internally and experiences that build trust externally. If the experience becomes inconsistent, cluttered, or overly complex, it slows teams down and chips away at customer confidence. We need someone who can bring clarity, cohesion, and strong standards across everything we ship. This role ensures our product experience scales thoughtfully - not accidentally - as the company grows.<br>Benefits: <br>Competitive salary Health insurance and other benefits25 days annual leave plus National Holidays Enhanced Maternity and Paternity Leave Opportunities for career growth and development in a dynamic environment A supportive and collaborative team environment. Half day Fridays, finishing at 1pm - giving you a well deserved early start to the weekend!<br>We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At <strong>InterContinental Residences Dubai Business Bay</strong>, we are seeking a <strong>Bell Person</strong> to create exceptional first and last impressions by delivering warm, personalised, and seamless arrival and departure experiences for every guest.</p><br><p>This role is designed for an energetic, guest-focused, and service-driven professional who enjoys interacting with people and takes pride in making every guest feel genuinely welcomed. Whether assisting with luggage, escorting guests to their residences, or sharing local knowledge, you understand that every interaction shapes the guest experience.</p><br>This Is More Than a Bellperson Role.<p>InterContinental Residences Dubai Business Bay represents refined residential luxury, where hospitality begins the moment a guest arrives and continues until they depart.</p><br><p>As a Bell Person, you will be one of the first faces our guests encounter. Your professionalism, attention to detail, and genuine care will help create memorable experiences while ensuring every arrival and departure is effortless and welcoming.</p><br>Why This Role Matters<p>First impressions matter.</p><br><p>As a Bell Person, you play a key role in creating a positive and lasting connection with our guests. Your ability to anticipate needs, provide personalised assistance, and deliver exceptional service contributes directly to guest satisfaction and brand loyalty.</p><br><p>Working closely with the Concierge, Front Office, Housekeeping, and Security teams, you will ensure guests receive efficient, friendly, and attentive service throughout their stay.</p><br>Be the Welcome Behind Every Stay<p>You will greet arriving guests, assist with luggage, escort guests to their residences, explain room features and hotel facilities, and support departure experiences with the same professionalism and care.</p><br><p>Every interaction is an opportunity to exceed expectations and reflect the luxury hospitality standards of InterContinental.</p><br>What We'll Support You to Do<ul><li><strong>Create Memorable Arrivals:</strong> Welcome guests warmly and ensure smooth check-in and escort experiences.</li><li><strong>Deliver Personalised Service:</strong> Anticipate guest needs while providing knowledgeable assistance throughout their stay.</li><li><strong>Support Operational Excellence:</strong> Coordinate effectively with Front Office and Concierge to ensure efficient guest service.</li><li><strong>Represent the Brand:</strong> Deliver professional, courteous, and genuine hospitality in every interaction.</li></ul>The Gig<p>Reporting to the <strong>Assistant Front Office Manager,</strong> the <strong>Bell Person</strong> supports guest arrivals, departures, luggage handling, and guest assistance throughout InterContinental Residences Dubai Business Bay.</p><br><ul><li><strong>The Opportunity:</strong> Deliver memorable first and last impressions in a luxury residential environment.</li><li><strong>The Strategy:</strong> Combine efficiency, professionalism, and personalised service to elevate every guest journey.</li><li><strong>The Impact:</strong> Create welcoming experiences that contribute to exceptional guest satisfaction and loyalty.</li></ul><p>You will be responsible for ensuring every guest receives attentive, professional, and efficient assistance from arrival through departure.</p><br>Stay Human<p>At InterContinental, hospitality is built on genuine human connections.</p><br><p>As a Bell Person, your smile, attentiveness, and willingness to go the extra mile help guests feel welcomed, valued, and at home from the moment they arrive.</p><br>Your Day-to-Day<p>No two days are the same. Your responsibilities will include, but are not limited to:</p><br>Guest Arrival &amp; Departure<ul><li>Welcome guests warmly upon arrival.</li><li>Assist with luggage handling, storage, and delivery.</li><li>Escort guests to guestrooms and residences.</li><li>Explain room features, hotel facilities, and available services.</li><li>Assist guests during departures with luggage and transportation arrangements.</li></ul>Guest Service<ul><li>Respond promptly to guest requests and enquiries.</li><li>Provide directions and information about hotel facilities and local attractions.</li><li>Arrange transportation assistance when required.</li><li>Deliver guest items, messages, amenities, and packages efficiently.</li><li>Anticipate guest needs and personalise service whenever possible.</li></ul>Operational Support<ul><li>Coordinate with Front Office regarding arrivals, departures, VIP guests, and room readiness.</li><li>Support Concierge operations during busy periods.</li><li>Ensure luggage storage areas remain organised and secure.</li><li>Maintain accurate luggage handling procedures and records.</li></ul>Safety &amp; Security<ul><li>Handle guest belongings with care and professionalism.</li><li>Follow hotel security procedures for luggage storage and deliveries.</li><li>Report lost and found items promptly.</li><li>Maintain awareness of safety procedures and emergency protocols.</li></ul>Property Presentation<ul><li>Maintain cleanliness and organisation of the lobby entrance, luggage areas, and bell desk.</li><li>Ensure luggage carts and equipment remain clean and in excellent condition.</li><li>Present a professional appearance in line with brand standards.</li></ul>What Success Looks Like<ul><li>Warm, efficient, and memorable guest arrivals and departures.</li><li>Positive guest feedback regarding service and professionalism.</li><li>Safe and accurate handling of guest luggage and belongings.</li><li>Strong teamwork with Front Office, Concierge, and Housekeeping.</li><li>Excellent knowledge of hotel facilities and local attractions.</li><li>Consistent delivery of InterContinental luxury service standards.</li></ul>Who This Role Is Perfect For<ul><li>A naturally friendly and guest-oriented hospitality professional.</li><li>Someone who enjoys meeting people from around the world.</li><li>A proactive individual with a positive attitude and strong work ethic.</li><li>An organised team player who remains calm under pressure.</li><li>A professional who takes pride in delivering exceptional service.</li><li>Someone passionate about creating memorable guest experiences.</li></ul>What We Need From You<p>Ideally, you bring some (or all) of the following qualifications and experience:</p><br>Education<ul><li>High school diploma or equivalent.</li><li>Hospitality qualification is an advantage.</li></ul>Experience<ul><li>Previous experience in Front Office, Concierge, Bell Services, or Guest Services preferred.</li><li>Experience in luxury or upscale hotels is advantageous.</li><li>Knowledge of Dubai attractions and local destinations is beneficial.</li><li>Valid UAE driving licence is an advantage (if operationally required).</li></ul>Personal Attributes<ul><li>Outstanding customer service skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Professional appearance and positive attitude.</li><li>Physically capable of handling luggage safely.</li><li>Strong teamwork and reliability.</li><li>Flexible to work shifts, weekends, and public holidays.</li></ul>What You Can Expect from Us<p>We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.</p><br><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</p><br><p>We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</p><br><p>We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.</p><br>Ready to Welcome the World?<p>If you don't meet every requirement but believe you bring the right attitude, energy, and passion for hospitality, we'd still love to hear from you.</p><br><p>Join InterContinental Residences Dubai Business Bay and become the welcoming face of our luxury residential experience—where every greeting, every conversation, and every thoughtful gesture helps create unforgettable stays.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<strong>Responsibilities<br><br></strong>Here’s what you’ll do during a typical day:<br><br>Perform room maintenance: Complete daily repairs and maintenance tasks, including carpet cleaning and floor polishing, to ensure guest rooms and hallways are in proper working order17<br><br>Manage inventory: Maintain appropriate stock levels of replacement items for guest rooms and corridors<br><br>Ensure safety compliance: Identify and report any health or safety issues found on guest floors<br><br>Support special projects: Assist with ad hoc maintenance tasks and departmental projects as needed<br><br><strong>About The Team<br><br></strong><strong>How We’ll Help You Thrive<br><br></strong><strong>Benefits<br><br></strong>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br><ul><li>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for communication with all guests providing the highest quality service standards. The Lady in Red is empowered to make immediate decisions concerning guest well-being.<br><br><br><ul><li>Communication of hotel &amp; company philosophy and internal hotel representation.</li><li>Have an in-depth knowledge of the hotel and the geographical layout of the city/surroundings.</li><li>Knowledgeable about all VIPs in-house, hotel functions, and special events.</li><li>Collect as much feedback information on VIPs as possible (daily) by checking e.g. Google, Opera PMS company-wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc., and ensure information is updated in the guest profile.</li><li>Welcome, facilitate, and bid farewell to as many guests as possible.</li><li>Top VIPs MUST be welcomed upon arrival, escorted to their room, and bid farewell upon departure.</li><li>Liaise with FOM and GM, to prepare tailor-made guest itineraries for Top VIPs when appropriate and coordinate VIP greetings and departures – ahead of time.</li><li>Obtain as much information about a guest’s stay to be entered in the guest history.</li><li>Welcome visitors to the hotel, and assist with general information, internal promotions, and directions.</li><li>Handle guest complaints and requests politely and efficiently, and give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.</li><li>Maintain a record of all complaints and requests, follow up, and inform concerned operating departments.</li><li>Perform special projects and related duties as assigned.</li><li>Walk throughout the hotel recognizing guests and engaging with them appropriately.</li><li>Attend &amp; participate in daily briefings as scheduled.</li><li>Report potential and existing hazards and rectify them immediately.</li><li>Provide information to all guests regarding the services and possible internal promotions of the hotel.</li><li>Senior Management on any unusual circumstances that might affect guest service and expectations.</li><li>Take decisions on upgrades/comps/rebates etc. as per stipulated hotel policies and procedures.</li><li>Participate in training programs.</li></ul> </div>

<p><strong>About the Role</strong><br>You are the personal sales and service contact for Irony Home's villa and residential clients. You find and win new clients, turn enquiries into confirmed installations, and keep clients coming back season after season. The role combines concierge-level service with clear sales targets.</p><p><strong>Key Responsibilities</strong></p><p><em>Sales</em></p><ul><li><p>Convert client enquiries into confirmed bookings and deposits</p></li><li><p>Build a pipeline of villa owners, residences, family offices and property managers across Dubai</p></li><li><p>Generate leads through referrals, communities, real estate agents, events and social media</p></li><li><p>Present Irony Home's services (festive decor, styling, installations, rentals) and prepare proposals with the design team</p></li><li><p>Upsell and cross-sell: extra rooms, outdoor areas, events, seasonal refreshes and annual packages</p></li><li><p>Negotiate pricing within approved margins and close deals</p></li><li><p>Meet monthly and seasonal sales targets, with peak focus on Christmas, Ramadan and Eid</p></li></ul><p><em>Client Service</em></p><ul><li><p>Act as the single point of contact from first call to final installation</p></li><li><p>Arrange site visits, measurements and install dates with operations</p></li><li><p>Coordinate villa access with staff, security and community management</p></li><li><p>Handle changes and last-minute requests quickly and discreetly</p></li><li><p>Follow up after each job for feedback, final payment and repeat bookings</p></li></ul><p><em>Reporting</em></p><ul><li><p>Keep the CRM updated with leads, quotes, deals and client preferences</p></li><li><p>Share weekly pipeline and sales reports with management</p></li><li><p>Make sure deposits and balances are collected on time with finance</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>3+ years in luxury sales, concierge sales, interiors, chritsmas, festive, events in Dubai</p></li><li><p>Proven record of hitting sales targets with high-net-worth clients</p></li><li><p>Existing network of villa clients, agents or property managers is a strong plus</p></li><li><p>Polished, confident and discreet, with strong negotiation skills</p></li><li><p>Excellent English; Arabic, Russian or French is an advantage</p></li><li><p>Valid UAE driving licence; flexible for evenings, weekends and peak season</p></li></ul>

Job Location:<br><br>NH Collection Ibn Battuta Hotel<br><br>At Oaks, we’ve got over 55 destinations across Australia, New Zealand, Asia and beyond — and we’re always ready to be explored, experienced, or turned into something unexpected. You’ll find us right where the action is: vibrant teams, a workplace culture that doesn’t take itself too seriously, and real room to grow.<br><br>Whether it’s a city stopover or a beachside resort, every Oaks property runs on the energy of people who genuinely enjoy what they do. If you want to work somewhere with personality, purpose, and the kind of team that ends up in the same group chat — there’s an Oaks with your name on it.<br><br>Managerial<br><br> Assist in the planning and forecasting of the hotel manpower budget in co-ordination with GM, DFC and HOD’s as per business requirement. Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Team Member Engagement Survey to draw an action plan.<br><br>Implement systems and procedures that achieve higher employee efficiency and employee satisfaction.<br><br> Recruitment and Performance Appraisal/ Management of the staff in the Unit. Develop & Implement the annual HR strategic plan, linking the department’s objectives to the unit’s overall strategy. Monitoring in - house training Implement and sustain the Minor Hotel Group code of conduct.<br><br>Operational<br><br> Interact with the GM & HODs on a daily basis in areas of manpower planning, people development & provide appropriate support to the Operational departments. Recruitment and Selection planning of Staff at the unit level. Planning database maintenance. Rationalize manpower utilization and carryout appropriate right sizing activities. Implement Employee Satisfaction surveys & ensure the results are communicated & follow up on the action plans. Implement the Performance management system/appraisals Implement appropriate Reward & Recognition program for employees linked to the Anantara Values. Ensure compliance of all statutory & non - statutory HR aspects for fulfillment of corporate governance and UAE Labor legislation. Responsible to plan and co-ordinate for all HR related functions of the hotel. Plan Trainings and Induction for all staff/new joiners with L&DM, Cross Trainings, Looking at Career Progression of staff-lateral and vertical, Standard HR Operating Procedures of Departments, Audits, Junior Management Development and career planning, payroll monitoring, recruitment process and on boarding, counselling and disciplinary process. Support departments / functions in developing cutting edge functional excellence and in developing leadership capabilities. Act as change catalyst in the cultural and organizational transformation. Provide key inputs of L&D aspects for all activities and plans of the unit. Reinforce learning & developmental initiatives in the unit through supporting individual & team development, career development, training & experience- based learning. Interact with the departmental / unit functional heads on a daily basis in areas of people development, providing appropriate support to operational departments. Partner in Corporate initiatives as required from time to time. Participate & assist in the unit career development process along with the General Manager, the department heads.<br><br>Visa co-ordination with PRO to get new joiners in board, accommodation audits.<br><br> Cafeteria menu planning, celebration of national days, locker and rest room upkeep, transport monitoring. Ensure staff welfare activities, sports, annual day as per hotel operating budget are planned and executed.<br><br>Qualifications<br><br> Bachelor's degree in human resources management or any related fields Minimum 5 years' experience in international companies with a track record of achievements. Strong in inter-personal and communication skills. Proficient in English and computer literate. Results driven and strong in people management and development.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Front Office Data Entry Clerk you are responsible to forward passport information of hotel guests on the day of their arrival by email to the Police Department and your role will include key responsibilities such as:<br><br>• Pick up passport copies at the designated area<br>• File all passport copies per day and hand it over to the concierge<br>• Work with computer and scanner to send all the necessary information<br>• Maintain an up to date knowledge of the hotel and services<br>• Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency<br>• Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Plan and coordinate all domestic and international travel, including flights, private transport, luxury hotels, and changing itineraries; accompany the Family on business or leisure trips when required. Manage the Family's calendar, appointments, and personal scheduling; anticipate and resolve conflicts proactively. Handle personal shopping, purchases, and errands; manage budgets and expenses related to personal arrangements when required. Liaise with household staff and service providers; oversee day-to-day household affairs and ensure standards are maintained. Build and maintain a network within the luxury hospitality, travel, concierge, and premium retail sectors; negotiate and coordinate with service providers. Organize personal events, appointments, and occasions on behalf of the Family, managing all logistics end-to-end. Maintain absolute discretion and confidentiality regarding the Family's personal affairs, schedule, and household matters at all times. Conduct research and comparative analysis on travel, venues, and services to provide well-informed recommendations to the Family.</p><p>Daily coordination of schedule, travel, and personal requirements Coordination of household operations and standards Booking and managing luxury travel, personal shopping, and lifestyle services </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong working knowledge of luxury travel planning, itinerary management, and personal/household administration; understanding of etiquette and protocol when engaging with high-net-worth circles.</p></li><li><p>Extensive experience in luxury travel planning and itinerary management</p></li><li><p>Strong calendar, scheduling, and appointment management skills</p></li><li><p>Excellent research and analytical abilities to compare options and make well-informed recommendations</p></li><li><p>Proficient in Microsoft Office, Google Workspace, email, and calendar management</p></li><li><p>Ability to manage budgets, expenses, and personal purchases if required</p></li><li><p>Strong problem-solving and decision-making skills</p></li><li><p>Capability to coordinate and direct household staff and external vendors</p></li><li><p>Trustworthy and committed to complete confidentiality</p></li><li><p>At least 5 years of experience as a Personal Assistant, Executive Assistant, or Lifestyle Manager supporting senior executives, high-net-worth individuals, or VIP clients. An established network within the luxury hospitality, travel, concierge, and premium retail sectors is highly desirable.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: 13/08/2026&nbsp;<br>Number of positions: 1<br>Recruiter name:&nbsp;Larla Anne Brazil Landicho&nbsp;<br>Reference number: 72029</p><br><b>MAIN PURPOSE OF JOB</b> <br><p>Lead the delivery of a seamless, premium maternity journey by fully supporting the patient throughout the antenatal, intrapartum, and postpartum phases by providing high quality patient-centric and evidence-based<br>midwifery care while ensuring compliance to ethical and professional standards set by regulatory authorities and the company. This role balances the medical safety of a highly skilled midwife with the personalized logistics of a private concierge.</p><br><br><br><b>KEY RESPONSIBILITY AREAS</b> <br><ol> <li><span><span>Deliver quality patient care in collaboration with the multi professional team according to set clinical standards and relevant legislation</span></span></li> <li>Ensure patient safety by identifying, preventing and managing risks in accordance with clinical risk, policies, procedures and relevant legislation.</li> <li>To provide accurate and comprehensive records of all nursing interventions according to company standard and legal requirements</li> <li><span><span>To facilitate positive patient experience through VIP Concierge &amp; Experience Management services by creating a conducive environment as guided by company principles and initiatives</span></span></li> <li><span><span>To utilize all required stock and equipment efficiently, according to Mediclinic guidelines</span></span></li> <li><span><span>To create and contribute to a learning environment that builds employee competence by actively supervising, mentoring and coaching learners and nursing employees</span></span></li> </ol><br><br><b>REQUIRED EDUCATION</b> <br><p><span><span><span>Essential: Bachelor’s Degree in Midwifery or Bachelors degree in Nursing with a Midwifery Diploma</span></span></span></p><br> <p><span><span><span>Relevant Life Support courses i.e. NRP, PROMPT,<br>Advanced CTG</span></span></span></p><br><br><br><b>REQUIRED EXPERIENCE</b> <br><p>A minimum of 5 years hands on experience in antenatal, intrapartum and postnatal care in leading healthcare institutions<br>A minimum of 2 years in VIP maternity services as coordinator or client-facing role</p><br><br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Basic Arabic language skills </li><li>Comprehensive knowledge of patient safety standards </li><li>Computer literacy and proficiency in MS Office applications </li><li>Verbal and written communication skills in English </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

At Inter Continental Residences Dubai Business Bay, we are seeking a Door Person / Bell Person to create exceptional first and last impressions by delivering warm, personalised, and seamless arrival and departure experiences for every guest.<br><br>This role is ideal for an energetic, guest-focused, and service-driven professional who takes pride in welcoming guests, assisting with luggage, escorting residents and guests to their residences, supporting transportation arrangements, and providing knowledgeable assistance throughout their stay.<br><br>This Is More Than a Door Person / Bell Person Role<br><br>Inter Continental Residences Dubai Business Bay represents refined residential luxury, where hospitality begins the moment a guest arrives and continues throughout their stay.<br><br>As a Door Person / Bell Person, you will be one of the first and last points of contact for our guests and residents. Your professionalism, attentiveness, and genuine care will help create memorable experiences while ensuring every arrival and departure is effortless, personalised, and welcoming.<br><br>You will combine the responsibilities of a Door Person and Bell Person, maintaining a polished and welcoming presence at the entrance while providing efficient luggage, escort, and guest assistance services.<br><br>Why This Role Matters<br><br>First impressions matter.<br><br>Your warm welcome, professional presentation, and ability to anticipate guest needs will directly influence how guests experience the residence. Working closely with Front Office, Concierge, Housekeeping, Security, and other departments, you will help ensure a smooth and consistent guest journey.<br><br>Be the Welcome Behind Every Stay<br><br>You will welcome guests and residents, assist with luggage, open doors, escort guests to their residences, support transportation arrangements, and provide information about the residence and Dubai.<br><br>Every interaction is an opportunity to exceed expectations and reflect the refined hospitality standards of Inter Continental.<br><br>The Gig<br><br>Reporting to the Assistant Front Office Manager, the Door Person / Bell Person supports guest arrivals, departures, luggage handling, entrance operations, transportation assistance, and guest requests throughout Inter Continental Residences Dubai Business Bay.<br><br>The Opportunity: Deliver memorable first and last impressions in a luxury residential environment. The Strategy: Combine attentive door service, efficient luggage handling, and personalised guest assistance. The Impact: Create seamless arrival and departure experiences that contribute to exceptional guest satisfaction and loyalty.<br><br>You will be responsible for ensuring every guest and resident receives attentive, professional, and efficient assistance from the moment they approach the entrance until they depart.<br><br>Stay Human<br><br>At Inter Continental, hospitality is built on genuine human connections.<br><br>As a Door Person / Bell Person, your smile, attentiveness, professionalism, and willingness to go the extra mile help guests feel welcomed, valued, and at home.<br><br>Your Day-to-Day<br><br>No two days are the same. Your responsibilities will include, but are not limited to:<br><br>Door & Arrival Services<br><br>Welcome guests and residents warmly and professionally upon arrival. Open and hold vehicle and entrance doors as appropriate. Assist guests with entering and exiting vehicles safely. Maintain a visible and welcoming presence at the residence entrance. Assist with taxi, limousine, valet, and other transportation arrangements. Coordinate with Concierge and Front Office to support arriving and departing guests. Recognise and appropriately acknowledge returning guests, residents, VIPs, and special occasions.<br><br>Bell & Luggage Services<br><br>Assist guests with luggage handling, storage, and delivery. Escort guests to guestrooms and residences. Explain residence features, facilities, services, and relevant information during the escort. Assist departing guests with luggage and transportation arrangements. Deliver guest items, messages, amenities, packages, and other requested items efficiently. Maintain accurate luggage handling procedures and records. Ensure luggage and personal belongings are handled with care at all times.<br><br>Guest Service<br><br>Respond promptly and courteously to guest requests and enquiries. Provide directions and information about residence facilities, Dubai attractions, restaurants, shopping, and local destinations. Anticipate guest needs and provide personalised assistance whenever possible. Assist with transportation and local arrangements when required. Communicate relevant guest requests and preferences to the appropriate department. Maintain a high level of professionalism during all guest interactions.<br><br>Operational Support<br><br>Coordinate with Front Office regarding arrivals, departures, VIPs, room readiness, and special requests. Support Concierge operations during busy periods. Maintain an organised and efficient bell desk and entrance area. Ensure luggage storage areas are clean, organised, and secure. Keep luggage carts and guest service equipment clean and in excellent condition. Assist other Front Office operations when required.<br><br>Safety & Security<br><br>Handle guest belongings with care and professionalism. Follow residence procedures for luggage storage, deliveries, and access control. Remain alert to unusual activity and report concerns to Security or management. Report lost and found items promptly in accordance with hotel procedures. Follow all safety, security, and emergency procedures. Assist with maintaining a safe and unobstructed entrance and arrival area.<br><br>Property Presentation<br><br>Maintain cleanliness, presentation, and organisation of the entrance, lobby, bell desk, and luggage areas. Ensure entrance areas and guest service equipment consistently meet brand standards. Maintain a professional personal appearance in accordance with Inter Continental grooming and uniform standards. Support the overall presentation of the arrival experience.<br><br>What Success Looks Like<br><br>Warm, polished, and memorable guest arrivals and departures. Consistently positive guest feedback regarding service and professionalism. Safe, accurate, and efficient handling of guest luggage and belongings. A welcoming, organised, and well-presented residence entrance. Strong communication and teamwork with Front Office, Concierge, Housekeeping, Security, and other departments. Excellent knowledge of residence facilities and key Dubai attractions. Consistent delivery of Inter Continental luxury service standards.<br><br>Who This Role Is Perfect For<br><br>A naturally friendly and guest-oriented hospitality professional. Someone who enjoys meeting and assisting people from around the world. A confident professional who enjoys working in a visible guest-facing role. A proactive individual with a positive attitude and strong work ethic. An organised team player who remains calm and professional under pressure. Someone who takes pride in personal presentation and exceptional service. A hospitality professional passionate about creating memorable guest experiences.<br><br>What We Need From You<br><br>Ideally, you bring some or all of the following qualifications and experience:<br><br>Education<br><br>High school diploma or equivalent. Hospitality qualification is an advantage.<br><br>Experience<br><br>Previous experience in Doorperson, Bell Services, Concierge, Front Office, Guest Services, or a similar hospitality role preferred. Experience in luxury or upscale hotels, resorts, or residences is advantageous. Knowledge of Dubai attractions, destinations, and local services is beneficial. Valid UAE driving licence is an advantage, where operationally required.<br><br>Personal Attributes<br><br>Outstanding customer service and guest engagement skills. Excellent communication and interpersonal abilities. Professional appearance, confident manner, and positive attitude. Physically capable of handling luggage safely. Strong teamwork, reliability, and attention to detail. Ability to remain composed and courteous in a busy environment. Flexible to work shifts, weekends, and public holidays. A genuine passion for hospitality and creating exceptional guest experiences.<br><br>What You Can Expect From Us<br><br>We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.<br><br>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.<br><br>We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.<br><br>We know that to work well, we need to feel well – both inside and outside of work. Through our my Wellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.<br><br>Ready to Welcome the World?<br><br>If you don't meet every requirement but believe you bring the right attitude, energy, and passion for hospitality, we'd still love to hear from you.<br><br>Join Inter Continental Residences Dubai Business Bay and become the welcoming face of our luxury residential experience—where every greeting, every conversation, and every thoughtful gesture helps create unforgettable stays.<br><br>As the world’s first and most global luxury hotel brand, Inter Continental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the Inter Continental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We are seeking an exceptional Butler to join our luxury hospitality team in Ras Al-Khaimah, United Arab Emirates. In this prestigious role, you will serve as a dedicated ambassador for our guests, delivering personalized, uncompromising service that anticipates needs and exceeds expectations. You will be the cornerstone of our guest experience, managing all aspects of in-room service with meticulous attention to detail, warmth, and professionalism.</p><br><ul><li>Serve as a hotel ambassador, providing personalized service to all guests while maintaining the highest standards of hospitality and adhering to all hotel procedures and local regulations</li><li>Greet and welcome guests upon arrival with genuine warmth, offering refreshments and assistance with luggage, unpacking, and room orientation</li><li>Manage all guest requests with efficiency and care, including laundry services, housekeeping coordination, room maintenance, and concierge services such as restaurant reservations and travel arrangements</li><li>Maintain impeccable room standards through daily inspections and personalized upkeep, ensuring every detail reflects our commitment to excellence</li><li>Anticipate guest needs and preferences by maintaining detailed guest profiles, recognizing VIP guests, and proactively offering services before being asked</li><li>Coordinate seamlessly with multiple departments including housekeeping, food and beverage, front office, and guest services to ensure smooth operations and guest satisfaction</li><li>Handle guest complaints and concerns with professionalism, empathy, and decisiveness, resolving issues promptly while maintaining detailed records</li><li>Perform food and beverage service duties, including meal preparation, room service delivery, and beverage service in accordance with luxury hospitality standards</li><li>Provide concierge assistance with Internet connectivity, technical support, and information about hotel facilities and local attractions</li><li>Maintain strict confidentiality regarding guest information, preferences, and personal matters at all times</li><li>Ensure compliance with all health, safety, fire, and security procedures, reporting hazards immediately and maintaining a safe environment for guests and staff</li><li>Attend daily briefings and shift handovers, maintaining updated logbooks and communicating guest feedback and opportunities to supervisors</li><li>Represent the hotel with professionalism and integrity, maintaining impeccable personal appearance and adhering to uniform standards</li><li>Collaborate effectively with colleagues across all departments, fostering a supportive and inclusive work environment</li><li>Remain flexible and responsive to changing guest needs and business demands, extending duties as required to deliver exceptional service</li></ul><br>Qualifications<br><br><p>**Required Skills &amp; Competencies:**</p><br><ul><li>Exceptional communication and interpersonal skills with fluency in English</li><li>Advanced guest service expertise with proven ability to deliver luxury hospitality</li><li>Proficiency with hotel management systems (PMS) and basic computer applications</li><li>Strong organizational and time management abilities with meticulous attention to detail</li><li>Conflict resolution and complaint management skills with a customer-focused approach</li><li>Knowledge of food and beverage handling, service standards, and dining etiquette</li><li>Ability to work collaboratively with diverse teams across multiple departments</li><li>Physical stamina and ability to stand, walk, and perform manual tasks throughout shifts</li><li>Discretion, trustworthiness, and commitment to confidentiality</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li></ul><p>**Preferred Skills &amp; Competencies:**</p><br><ul><li>Multilingual abilities (Arabic, French, or other languages preferred)</li><li>Experience with concierge and travel arrangement services</li><li>Knowledge of luxury brand standards and "keys to luxury" service principles</li><li>Familiarity with VIP guest management and personalized service protocols</li><li>Experience with laundry and housekeeping coordination</li></ul><p>**Required Experience:**</p><br><ul><li>Minimum 2-3 years of professional butler or luxury hospitality service experience</li><li>Proven experience in upscale hotel, resort, or private service environments</li><li>Demonstrated experience managing VIP and high-profile guests</li><li>Track record of delivering personalized, anticipatory guest service</li></ul><p>**Preferred Experience:**</p><br><ul><li>Experience in international hospitality settings with diverse guest populations</li><li>Background in fine dining or premium food and beverage service</li><li>Previous experience working in the Middle East or UAE hospitality sector</li></ul><p>**Education &amp; Certifications:**</p><br><ul><li>High school diploma or equivalent (minimum requirement)</li><li>Hospitality or butler service training certification (preferred)</li><li>First aid and CPR certification (preferred)</li><li>Food safety and hygiene certification (preferred)</li></ul><p>**Domain Expertise:**</p><br><ul><li>Deep understanding of luxury hospitality service standards and etiquette</li><li>Knowledge of guest anticipation, personalization, and relationship building</li><li>Familiarity with health, safety, fire, and security procedures in hospitality settings</li><li>Cultural sensitivity and ability to work inclusively with guests from diverse backgrounds</li><li>Understanding of professional appearance standards and grooming expectations in luxury service</li></ul><p>**Additional Requirements:**</p><br><ul><li>Valid work visa eligibility for the United Arab Emirates</li><li>Ability to pass background checks and security clearance</li><li>Commitment to continuous learning and professional development</li><li>Willingness to embrace the hotel's service philosophy and brand values</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Manager, Front Office</span></span></span>&nbsp;<br><span><span>(<span>20586</span></span></span>)</p><br> <p><span><span>Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking&nbsp;one of&nbsp;the world’s most iconic horse racing destinations, our hotel&nbsp;offers&nbsp;exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.&nbsp;</span></span></p><br> <p><strong>Job Summary</strong></p><br> <p>The Manager, Front Office Manager at The Meydan Hotel is responsible for delivering exceptional guest experiences while optimizing room revenue, managing departmental budgets, and driving brand and quality standards. Serving as a key leader and Manager on Duty, the role ensures smooth daily coordination across departments, fosters team development, and maintains high standards of service, safety, and operational excellence.&nbsp;</p><br> <p><strong>Key Responsibilities</strong></p><br> <ul> <li>Manage daily operations for Front Office, Guest Relations, Concierge, Bell Services, and Telephone Operators to maintain consistently high service standards.&nbsp;</li> <li>Serve as the primary point of escalation for guest inquiries and concerns, applying effective service recovery to ensure maximum guest satisfaction.</li> <li>Deliver personalized service for VIP, repeat, and loyalty guests, maintain active presence during peak hours, resolve guest concerns promptly, monitor online feedback, and consistently enforce LQA and brand standards.&nbsp;</li> <li>Drive upselling, room upgrades, and premium sales; track key performance metrics (ADR, RevPAR, Occupancy); optimize inventory and overbooking with Revenue Management; and minimize revenue leakage, no-shows, and cancellations.</li> <li>Manage daily Front Office operations, serve as Manager on Duty, coordinate group and VIP arrivals, ensure special requests are met, and work closely with Housekeeping and executive management to streamline service delivery.</li> <li>Oversee operating expenses, purchasing, budget planning, cash handling, and P&amp;L monitoring to ensure profitability.</li> <li>Hire, coach, and schedule staff for optimal coverage; conduct performance reviews; identify training needs; hold monthly team meetings; and maintain a supportive, service-driven culture.&nbsp;</li> <li>Lead, support, and supervise front-of-house colleagues to foster a welcoming environment and deliver seamless, efficient service throughout the guest journey.</li> <li>Ensure full adherence to fire, life, and safety procedures, train staff on emergency protocols, and serve as an active member of the hotel emergency response team.</li> </ul> <p><strong>Skills, Experience &amp; Educational Requirements</strong></p><br> <ul> <li>Bachelor’s degree or diploma in Hotel Management (or equivalent qualification)</li> <li>Minimum 4 years of proven leadership experience in a similar Front Office management role within a 5-star luxury hotel environment; prior Middle East/GCC hospitality experience is essential.</li> <li>Hands-on expertise in leading Property Management Systems (PMS), hotel management software, and Point of Sale (POS) tools.</li> <li>Passionate about delivering proactive, anticipatory service—ensuring guest requests are greeted warm-heartedly, owned, and resolved with zero-refusal ("never say no") service standards.</li> <li>Demonstrated ability to manage high-volume daily operations, multitask under pressure, and remain calm, level-headed, and decisive during emergency situations.</li> <li>Exceptional interpersonal skills that foster a collaborative, positive, and energy-driven work culture with colleagues and guests alike.&nbsp;</li> </ul> <p><span><span>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>