IT Jobs in UAE

Our client is one of the leading Leading IT Service provider.<br><br>Responsibilities:<br><br>This role will provide day-to-day Service Desk technical support for educational institutions across the UAE. You will be the first point of contact for initial technical investigation of end user hardware and application issues for desktop, laptop, peripherals, telecoms and network systems. Any issues that cannot be resolved need to be escalated to the appropriate next level, either onsite/backline or third-party vendor. You will retain ownership of the issue through the entire lifecycle and manage and coordinate all activities whilst maintaining regular end user communication until there is confirmation from the user that the issue has been resolved. End-to-end ownership of the incident/service request lifecycle Communicate effectively with end-users to discuss service requests & / or incident resolution Log, track, manage and close End User, Infrastructure, Network and Application support requests using an ITSM tool Provide L1/Initial Technical Investigation/First Call Resolution of issues for service requests and incidents Act as a single point of contact for the end users Respond to/logging tickets for the end users Ticket triage and categorization Escalate and assign requests / incidents to nominated Level 2/3, 3rd party support groups Track the escalated incident or request for follow-up and user communication – with all support groups until they are fully closed Receive customer change request and log in appropriate tool Coordinate change requests with customer and NOC L2/L3 Engineers Authenticate the end-user by means of contact information, location, or a unique identifier <br><br>Qualifications & Skills<br><br>BSc. degree in a technical field related to Information Technology Minimum of 3 years relevant IT experience incl. but not limited to: Basic understanding of networks, MS Office Products, Microsoft Windows Minimum of 3 years in customer service desk and / or call center Fluent in Arabic (native language) and English Suitably trained and qualified Excellent customer service, communications, and soft skills Service oriented, open, and good with analytical skills Experience with a recognized ITSM tool (Remedy, Manage Engine, Service Desk, Ivanti, etc) Must have a basic understanding of networks <br><br>Halian Group:<br><br>With over 27 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.<br><br>Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together<br><br>Service Desk Agent - DXB in Dubai, United Arab Emirates

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for a seasoned HCI Nutanix Consultant to be based in Riyadh, KSA with a proven track record in designing, implementing, and managing hyper-converged infrastructure (HCI) solutions using Nutanix technology.<br> The ideal candidate will bring a minimum of 8 years of relevant experience in IT infrastructure and enterprise solutions, ensuring optimal performance, scalability, and reliability.<br> This role involves collaborating with cross-functional teams to support enterprise-level IT operations and drive digital transformation initiatives.<br> Key Responsibilities: • HCI Design and Implementation: o Architect, deploy, and manage Nutanix HCI solutions in line with business requirements.<br> o Customize configurations to enhance performance, scalability, and fault tolerance.<br> o Integrate Nutanix with existing IT infrastructure, including virtualization, storage, and networking.<br> • Infrastructure Management: o Oversee the health and performance of Nutanix clusters and ensure high availability.<br> o Implement backup, disaster recovery, and replication solutions using Nutanix tools like Prism and AHV.<br> o Conduct regular upgrades, patches, and firmware updates for Nutanix environments.<br> • Performance Optimization: o Monitor resource utilization and optimize workloads for maximum efficiency.<br> o Troubleshoot issues related to Nutanix clusters, storage, or virtualization layers.<br> o Leverage Nutanix analytics and reporting tools for capacity planning and forecasting.<br> • Technical Expertise and Support: o Act as the subject matter expert (SME) for Nutanix technologies within the organization.<br> o Provide Tier 3 support for Nutanix-related issues, ensuring minimal downtime and impact.<br> o Create detailed technical documentation, including operational procedures and best practices.<br> • Collaboration and Training: o Work with IT teams, architects, and business stakeholders to align Nutanix strategies with organizational goals.<br> o Conduct training sessions for IT staff on Nutanix best practices and operations.<br> • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).<br> • A minimum of 8 years of proven experience in IT infrastructure, with at least 5 years focused on Nutanix solutions.<br> • Demonstrated track record of successfully designing and implementing Nutanix HCI solutions in enterprise environments.<br> • Extensive hands-on experience with Nutanix HCI solutions, including Prism, AHV, and Nutanix Acropolis.<br> • Strong understanding of virtualization technologies (e.<br>g., VMware, Hyper-V, or KVM).<br> • Knowledge of storage solutions, networking concepts, and disaster recovery strategies.<br> • Certifications such as Nutanix Certified Professional (NCP) or Nutanix Certified Expert (NCX) are highly preferred.<br> Preferred Experience: • Familiarity with HCI’s delivery and support model for Nutanix implementations.<br> • Experience with multi-cloud environments and hybrid infrastructure.<br> • Knowledge of DevOps tools and practices as applied to infrastructure automation.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Provide Level 1 and Level 2 production support for the Calypso application, ensuring high availability and adherence to SLA commitments.</p></li><li><p>Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions.</p></li><li><p>Manage regular support incidents, service requests, problem tickets, and user queries.</p></li><li><p>Analyze business requirements and implement application change requests in coordination with business and technology teams.</p></li><li><p>Participate in application enhancement projects, upgrades, releases, and production deployments.</p></li><li><p>Support end-to-end trade lifecycle processes within the Calypso platform.</p></li><li><p>Work closely with Treasury Operations, Front Office, Middle Office, Back Office, Risk, Finance, Infrastructure, and vendor teams.</p></li><li><p>Monitor application health, batch jobs, interfaces, and system performance, ensuring smooth daily operations.</p></li><li><p>Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance.</p></li><li><p>Prepare technical documentation, support procedures, knowledge articles, and operational runbooks.</p></li><li><p>Ensure compliance with IT governance, security standards, audit requirements, and change management processes.</p></li><li><p>Participate in on-call support and production maintenance activities when required.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.</p></li><li><p>8–10 years of experience in Banking IT, with significant hands-on experience supporting the Calypso platform.</p></li><li><p>Strong experience in production support, incident management, change management, and project implementation.</p></li><li><p>Experience supporting mission-critical banking applications in production environments.</p></li><li><p>Excellent analytical, troubleshooting, communication, and stakeholder management skills.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Functional Knowledge</strong></p><p>The ideal candidate should possess strong functional knowledge of Treasury and Capital Markets, including:</p><ul><li><p>Treasury Front, Middle, and Back Office operations.</p></li><li><p>Trade lifecycle management from trade capture through settlement.</p></li><li><p>Foreign Exchange (FX).</p></li><li><p>Money Market instruments.</p></li><li><p>Fixed Income products.</p></li><li><p>Bonds and Securities.</p></li><li><p>Interest Rate and Cross Currency Derivatives.</p></li><li><p>Repo and Securities Financing.</p></li><li><p>Cash Management and Liquidity Management.</p></li><li><p>Risk Management concepts.</p></li><li><p>Market data and static data management.</p></li><li><p>Trade confirmations, settlements, accounting, and reconciliations.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Technical Skills</strong></p><ul><li><p>Strong expertise in the Calypso product architecture and technical components.</p></li><li><p>In-depth knowledge of Calypso modules, including trade processing, workflows, scheduled tasks, static data, market data, and reporting.</p></li><li><p>Good understanding of Calypso customization, interfaces, and integration architecture.</p></li><li><p>Strong SQL skills with Oracle and/or Microsoft SQL Server.</p></li><li><p>Experience working in Unix/Linux environments with shell scripting.</p></li><li><p>Working knowledge of Java for troubleshooting and support activities.</p></li><li><p>Experience supporting APIs, middleware, messaging systems, and file-based integrations.</p></li><li><p>Familiarity with application monitoring, scheduling, and performance tuning.</p></li><li><p>Experience using ITSM tools such as ServiceNow, Jira, or similar.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Preferred Experience</strong></p><ul><li><p>Experience working with banks or financial institutions in the GCC region.</p></li><li><p>Hands-on experience with Calypso implementation, migration, upgrade, or transformation projects.</p></li><li><p>Good understanding of banking regulations and operational practices within the GCC.</p></li><li><p>Exposure to DevOps, CI/CD, and cloud technologies is an added advantage.</p></li><li><p>Calypso certification or relevant banking technology certifications are desirable.</p></li></ul><p><strong>&nbsp;</strong></p><p></p></section>

DXC Technology | United Arab Emirates | On-site DXC Technology is seeking an experienced Service Delivery Manager to lead and govern the delivery of complex, business-critical IT services within a large-scale technology environment in the UAE.<br>The Service Delivery Manager will be responsible for ensuring consistent service performance, operational excellence, customer satisfaction, SLA achievement, effective governance, and continuous improvement across multiple technology services, teams, vendors, and partners.<br>This role requires a strong combination of IT service management, operational leadership, stakeholder management, service governance, major incident oversight, and multi-vendor coordination.<br>Key Responsibilities Service Delivery & Operational Management Own end-to-end service delivery across assigned IT services and technology domains. Ensure services are delivered in accordance with agreed SLAs, KPIs, OLAs, contractual commitments, and quality standards. Monitor service performance, availability, reliability, capacity, and operational health. Coordinate service delivery activities across internal teams, technical towers, vendors, and partners. Identify service delivery gaps and drive corrective and preventive actions. Maintain operational readiness and service continuity across the environment. Ensure effective transition of new and changed services into BAU operations. IT Service Management Drive effective implementation and operation of ITIL-based service management processes. Provide governance across Incident, Major Incident, Problem, Change, Request, Configuration, Availability, Capacity, and Service Level Management. Ensure incidents and service requests are managed within agreed service levels. Drive root-cause analysis and permanent resolution of recurring service issues. Ensure effective change governance while minimizing operational risk and service disruption. Promote consistent service management standards across all delivery teams. Major Incident & Problem Management Provide leadership and oversight during critical and major service incidents. Ensure appropriate technical teams, vendors, and stakeholders are mobilized for rapid service restoration. Maintain clear communication and escalation throughout major incidents. Ensure comprehensive post-incident reviews and root-cause analyses are completed. Track corrective and preventive actions through to closure. Identify recurring operational trends and drive permanent remediation. Service Governance & Performance Establish and maintain effective service governance and reporting frameworks. Conduct regular service reviews with stakeholders, technical teams, vendors, and partners. Monitor and report performance against SLAs, KPIs, service quality measures, risks, and improvement plans. Produce clear management and executive-level service reports. Maintain service risks, issues, actions, and improvement plans. Ensure timely escalation and resolution of service performance concerns. Stakeholder Management Act as a key service delivery interface between DXC Technology, stakeholders, delivery teams, and technology partners. Build trusted relationships with senior stakeholders and service owners. Manage expectations and ensure clear, transparent, and timely communication. Translate technical service issues into clear business impact and resolution plans. Coordinate across multiple technical and business teams to achieve service objectives. Maintain a strong focus on customer experience and satisfaction. Vendor & Partner Management Manage service delivery across multiple vendors, partners, and technology providers. Monitor vendor performance against agreed service levels and contractual commitments. Coordinate resolution of cross-vendor incidents, problems, and operational dependencies. Drive accountability for service performance and improvement actions. Ensure effective collaboration across the wider service delivery ecosystem. Service Improvement Establish and maintain Continual Service Improvement (CSI) plans. Analyze service performance data, trends, recurring incidents, and customer feedback to identify improvement opportunities. Drive initiatives to improve service quality, stability, availability, efficiency, and customer experience. Identify opportunities for automation, process optimization, and operational efficiency. Track improvement initiatives through to measurable outcomes. Service Continuity & Resilience Support service continuity, availability, resilience, and disaster recovery requirements. Ensure operational teams maintain appropriate procedures, runbooks, escalation paths, and recovery processes. Participate in service continuity and disaster recovery exercises where required. Ensure operational risks and service vulnerabilities are identified and appropriately managed.<br>Required Experience Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.8+ years of IT service delivery / IT operations experience, including significant experience in a Service Delivery Manager or equivalent role. Proven experience managing complex enterprise IT services across multiple technology domains. Strong knowledge of ITIL and IT Service Management (ITSM) principles and processes. Demonstrated experience managing SLAs, KPIs, service performance, governance, and customer satisfaction. Strong experience in Incident, Major Incident, Problem, Change, and Service Level Management. Experience managing services within complex multi-vendor environments. Proven experience managing senior stakeholders and service review/governance meetings. Strong understanding of enterprise IT operations, infrastructure, applications, cloud, network, security, and service support environments. Experience with ITSM platforms such as Service Now or equivalent. Excellent leadership, communication, stakeholder management, analytical, and problem-solving capabilities.<br>Preferred Experience Previous experience managing large-scale technology services in the UAE or wider GCC region. Experience supporting complex, business-critical or high-availability technology environments. Experience working within large-scale, highly governed enterprise environments. Experience managing service transition from project delivery into BAU operations. Understanding of service continuity, disaster recovery, availability, capacity, and operational resilience. Experience managing multiple technology vendors and service providers. ITIL 4 Foundation, ITIL Managing Professional, or equivalent ITSM certification is highly desirable. Relevant Service Now, cloud, infrastructure, or service management certifications are advantageous.<br>What We Are Looking For<br>We are looking for a hands-on Service Delivery Manager who can maintain strong operational control while building trusted relationships with stakeholders. The successful candidate will understand how complex technology services operate end-to-end and will be able to coordinate multiple technical teams and vendors to maintain service quality, stability, availability, and performance.<br>The ideal candidate will combine strong ITSM knowledge, operational leadership, stakeholder management, service governance, and a continuous-improvement mindset. Join DXC Technology and play a key role in delivering reliable, high-quality technology services in the UAE.

<ul><li><p>Take Ownership of the Concurrent & Risk Based Internal Audit (start to end), This includes planning, field work and reporting results.</p></li><li><p>In-depth experience of Information and Systems Audits.</p></li><li><p>Lead a team with very minimal support/supervision from Managers.</p></li><li><p>Gain through understanding all the business processes and overall objective of all sub-processes.</p></li><li><p>Identify cost saving and/or automation opportunities.</p></li><li><p>Devise audit programs for Risk based audits for every business process.</p></li><li><p>Perform Data Analytics for in depth audit.</p></li><li><p>Identify Internal control weakness and suggest remedies.</p></li><li><p>Focus more on Fraud Risk areas and report it to Senior Management</p></li><li><p>Perform root cause analysis of the Audit Observations and provide recommendations.</p></li><li><p>Perform Information & Technology General Controls Audit</p></li><li><p>Discuss audit findings and get consensus from the stakeholders.</p></li><li><p>Take responsibility to Implement the audit recommendations and track all open Observations.</p></li><li><p>Review work done by team members and provide coaching and feedback on areas of improvement.</p></li><li><p>Add values and improve quality of the audit outcomes.</p></li><li><p>Assist in Performing Annual Risk Assessment & Annual audit plan</p></li><li><p>Devise Standard Operating Procedures and Flow charts of Business processes.</p></li><li><p>Assist in conducting Road Shows to create awareness on Internal Controls and its usefulness across all Business Units</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Qualification & Skills :</p><ul><li><p>Chartered Accountant with 3-5 Years of Experience in Internal Audit.</p></li><li><p>Strong IT System Knowledge with CISA certification is mandatory</p></li><li><p>French Language would be a added advantage.</p></li><li><p>CA with Big 4 Experience is an added advantage.</p></li><li><p>Be proficient in Reporting writing.</p></li><li><p>Be proficient in Data Analytics</p></li><li><p>Strong skills in Excel, Word & Power Point</p></li><li><p>Strong Communication skills</p></li></ul>

We are currently seeking ERP Support Engineer/Analyst to join our team.<br>Key Responsibilities:Provide support during the ERP implementation lifecycle, including configuration, testing, and deployment. Assist in troubleshooting ERP issues and resolving system-related problems. Develop and maintain SQL queries and reports to support business operations. Collaborate with cross-functional teams to gather requirements and enhance ERP functionalities. Support end-users by providing training and functional assistance as needed. Document processes, updates, and workflows related to the ERP system.<br>Requirements:Bachelor’s Degree in Information Technology, Computer Science, or related field. Minimum 8 years of experience in ERP support, implementation, or administration in construction industry. Strong hands-on experience with ERP systems (e Promis, Oracle, Expedition, Focus, or similar). Proficient in SQL and programming (Angular, Power Builder, and . NET); both are mandatory. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills.<br>What We Offer:Attractive salary package (AED 9,000 – 10,000) Career growth and long-term opportunities Professional and dynamic work environment

<ul><li><p>Develop, test, and maintain internal applications and systems.</p></li><li><p>Support system enhancements and bug fixing.</p></li><li><p>Participate in system integration activities, including APIs and SAP interfaces.</p></li><li><p>Assist in database design and management.</p></li><li><p>Prepare technical documentation and user guides.</p></li><li><p>Support User Acceptance Testing (UAT) and deployment activities.</p></li><li><p>Troubleshoot system issues and provide timely resolutions.</p></li><li><p>Ensure compliance with development standards and security policies.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Qualifications & Requirements</strong></p><ul><li><p>Minimum of 2 years of experience in software development.</p></li><li><p>Basic understanding of system integration and APIs.</p></li><li><p>Strong problem-solving skills.</p></li><li><p>Bachelor’s degree in Computer Science, Information Technology, or a related field</p></li><li><p>Certifications in software development or relevant technologies are an advantage, such as Microsoft Certified Developer, Oracle, AWS, or similar certifications.</p></li></ul><p><strong>Required Competencies</strong><br>&nbsp;</p><ul><li><p>Collaboration – Proficient</p></li><li><p>Results Orientation – Proficient</p></li><li><p>Effective Communication – Proficient</p></li><li><p>Adaptability – Proficient</p></li><li><p>Professionalism – Proficient</p></li><li><p>IT Strategy and Governance – Basic</p></li><li><p>System & Technology Integration – Basic</p></li><li><p>Quality Control – Basic</p></li><li><p>Solution Development / Programming – Basic</p></li><li><p>User Experience Design – Basic</p></li></ul><p><strong>Tools & Systems</strong></p><ul><li><p>Experience in ERP environments; SAP experience is an advantage.</p></li><li><p>Familiarity with web development technologies.</p></li><li><p>Knowledge of version control tools such as Git.</p></li><li><p>Knowledge of programming languages such as .NET, Java, or similar.</p></li><li><p>Experience with databases such as SQL Server, Oracle, etc.</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Windows Engineer with 8+ years of experience to manage, maintain, and support enterprise Windows infrastructure.<br> The ideal candidate will be responsible for ensuring the availability, performance, and security of Windows server environments while supporting business-critical systems.<br> Key Responsibilities Install, configure, and maintain Windows Server environments.<br> Monitor system performance and ensure high availability.<br> Perform system upgrades, patching, and regular maintenance.<br> Manage Active Directory, Group Policy, DNS, and DHCP services.<br> Troubleshoot Windows server and infrastructure issues.<br> Support backup, recovery, and disaster recovery activities.<br> Collaborate with infrastructure and security teams to maintain a secure environment.<br> Maintain technical documentation and operational procedures.<br> Support continuous improvement of the Windows infrastructure.<br> Requirements Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 8+ years of experience administering Windows Server environments.<br> Strong knowledge of Windows Server administration.<br> Experience with Active Directory, DNS, DHCP, and Group Policy.<br> Good understanding of system security, backup, and recovery.<br> Strong analytical and troubleshooting skills.<br> Good communication and teamwork skills.<br> Nice to Have Microsoft certifications (MCSA, MCSE, or equivalent).<br> Experience with Microsoft 365 or Azure.<br> Knowledge of virtualization technologies.<br></span> </div>

WHO WE ARE:<br>AVI-SPL is a digital enablement solutions provider transforming how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and that an inclusive and diverse workplace moves us all forward.<br>WHAT YOU’LL DO:<br>As an On-Site IT & AV Support Technician, you will provide hands-on 1st and 2nd line IT support within a modern corporate workplace, with a strong focus on Microsoft Intune, endpoint management, device deployment, Microsoft 365 and end-user support. A key part of the role will be supporting the full device lifecycle, including Windows device enrolment, Intune registration, Company Portal configuration, application deployment, compliance troubleshooting, device builds and user onboarding. Alongside your core IT responsibilities, you will provide support for professional AV and collaboration technologies across meeting rooms, boardrooms and shared spaces, including Microsoft Teams Rooms, Crestron, Biamp, Cisco and Poly systems. The position is highly user-facing and requires someone with previous experience supporting users within a professional corporate environment. Experience within a law firm or legal services environment is highly desirable.<br>KEY RESPONSIBILITIESIT Support – 1st & 2nd Line Provide hands-on 1st and 2nd line IT support to users within a professional corporate environment. Troubleshoot Windows 10/11 laptops, desktops, peripherals, mobile devices and meeting room PCs. Diagnose and resolve hardware, software, network connectivity and user-profile issues. Support new starters, leavers, device replacements and equipment refresh activities. Prepare and configure laptops and other endpoint devices for users. Support Active Directory and Entra ID-related user and device issues within agreed permissions. Troubleshoot authentication, password, MFA and access-related issues. Manage incidents and service requests through the client's service desk platform, ensuring accurate documentation and timely resolution. Provide desk-side, remote and walk-up support while maintaining a high level of customer service.<br>Microsoft Intune / Endpoint Management A strong practical understanding of Microsoft Intune and endpoint management is essential for this role.<br>Responsibilities include:<br>Enrol and re-enrol Windows devices into Microsoft Intune / Endpoint Manager. Configure and troubleshoot devices during initial deployment and user onboarding. Register devices and verify successful communication with Intune. Configure and troubleshoot Microsoft Company Portal. Support users with Company Portal registration and device setup. Deploy and install approved applications through Company Portal. Troubleshoot applications that fail to download, install or update through Company Portal. Check application deployment status and identify failed or pending installations. Initiate device sync and policy refreshes and verify successful policy application. Troubleshoot device compliance issues and identify why endpoints are reporting as non-compliant. Verify configuration profiles, security policies and application deployment status. Support device rebuilds, resets, re-enrolments and replacement-device migrations. Troubleshoot Conditional Access issues relating to device compliance and user access. Escalate advanced Intune policy, configuration or backend issues to the appropriate client IT team or managed service provider. Microsoft 365 & User Support Provide support across the Microsoft 365 environment, including:Microsoft Outlook Microsoft Teams One Drive Share Point Microsoft Office applications Exchange-related user issues Microsoft Entra ID / authentication<br>Support user onboarding and offboarding in accordance with client processes, including account access, device setup, Microsoft 365 configuration and application availability. AV & Meeting Room Technology<br>Provide day-to-day support for professional AV and collaboration systems across meeting rooms, boardrooms and shared spaces.<br>Technologies include:Microsoft Teams Rooms (MTR) Crestron DM-NVX AV-over-IPCrestron 4-Series control processors and touch panels Biamp Tesira DSP platforms Cisco Room Kit Pro Poly Studio X70 / X52Poly TC10 touch controllers Sennheiser Team Connect Ceiling microphones Shure Microflex Wireless and ULX-DDante audio networking PTZ cameras, displays, amplifiers, speakers and associated meeting-room peripherals<br>Responsibilities include supporting users with meeting setup, content sharing and conferencing; troubleshooting audio, video, camera, microphone and control-system issues; performing routine system health checks; and providing hands-on assistance during important meetings and events. The technician will diagnose issues at first line and escalate complex AV programming, DSP or infrastructure faults where required.<br>CLIENT INTERACTION & CORPORATE ENVIRONMENT<br>Deliver a professional, responsive and discreet support service appropriate for a corporate workplace. Previous experience supporting users within a corporate or professional services environment is essential. Experience within a law firm or legal services organisation is highly desirable. Confident supporting senior stakeholders, executives and other high-profile users. Maintain professionalism and composure when resolving urgent issues during meetings or business-critical activities. Work closely with client IT, facilities and workplace teams. Communicate clearly with users throughout incidents and service requests. Follow established incident, escalation, security and change-management procedures.<br>DOCUMENTATION & REPORTING<br>Maintain accurate records of IT and AV incidents, service requests, actions and resolutions. Document device deployments, rebuilds and endpoint-related activities. Update knowledge-base articles and user support documentation. Identify recurring issues and recommend opportunities to improve the user experience. Maintain accurate asset and device information where required.<br>WHAT WE’RE LOOKING FOR<br>Candidates should demonstrate practical experience with:Microsoft Intune / Endpoint Manager Windows device enrolment and deployment Microsoft Company Portal Application deployment through Company Portal Device compliance and configuration profiles Windows 10/11 endpoint troubleshooting Microsoft 365Microsoft Teams Outlook One Drive and Share Point Active Directory / Entra IDMFA and authentication troubleshooting Laptop builds, rebuilds and device migrations Hardware and peripheral troubleshooting Service desk / ticketing platforms Basic TCP/IP, DNS, DHCP, LAN and Wi-Fi troubleshooting<br>Candidates should also have experience supporting or troubleshooting workplace AV technologies, ideally including Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly and Dante.<br>EXPERIENCE3–5 years' experience in IT support, desktop support, service desk or blended IT/AV workplace technology roles. Strong hands-on 1st and 2nd line IT support experience. Practical experience supporting Microsoft Intune-managed Windows endpoints. Demonstrable experience with device enrolment, Company Portal configuration and application deployment. Experience supporting Microsoft 365 environments. Experience providing desk-side support in a corporate or professional services environment is essential. Previous law firm/legal-sector IT support experience is highly desirable. Experience supporting meeting rooms, Microsoft Teams Rooms and corporate AV systems. Comfortable supporting senior and executive-level users. Able to work effectively under pressure during business-critical incidents, meetings and events.<br>QUALIFICATIONS & MANDATORY REQUIREMENTS<br>Diploma or degree in IT, Information Technology, Computer Science, AV Technology, Electronics or a related field preferred. Microsoft qualifications relating to Microsoft 365, Intune or Endpoint Management are advantageous. Manufacturer/platform training in Crestron, Biamp, Dante, Cisco or Poly is advantageous. Valid UAE Driver's Licence – Required.<br>PERSONAL ATTRIBUTES<br>Strong troubleshooting and problem-solving ability. Professional and confident in a corporate environment. Excellent communication and customer-service skills. Calm and solutions-oriented when dealing with urgent issues. Comfortable interacting directly with senior stakeholders. Able to work independently while collaborating effectively with wider IT, AV and facilities teams. Strong attention to detail and ability to follow established IT processes and security requirements.<br>WHY YOU’LL LIKE WORKING HERE<br>Medical benefits, including dental. Paid holidays, sick leave and personal days. Ongoing access to technical training and manufacturer certifications. Inclusive and dynamic company culture.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Ghobash Group capitalizes on opportunities within promising industry sectors by either acquiring existing companies or establishing new businesses. Aligned with the needs of a growing portfolio, the Group established Aban Investment to administer a host of centralized business functions (finance, legal, HR, marketing, etc.) all aimed at delivering greater cost efficiencies, value and best practices to each of its business units.</p><br><br>Job Description<br><p>The Azure Data Engineer is responsible for designing, implementing, and managing robust data solutions to meet business needs. This includes overseeing data pipelines, Azure data platform services, and delivering actionable insights through Power BI dashboards and reports. The specialist will play a critical role in transforming raw data into valuable insights, ensuring data accuracy, and supporting business intelligence initiatives across the organization.</p><br><ol><li><strong>Azure Data Platform Management:</strong> Design, implement, and manage Azure SQL databases, Azure Data Lake Storage, and related Azure &amp; Fabric services.</li><li><strong>ETL Processes and Data Pipelines:</strong> Create, monitor, and optimize ETL (Extract, Transform, Load) workflows to integrate data from multiple sources into centralized systems, ensuring reliability and performance.</li><li><strong>SQL and Python Development:</strong> Utilize SQL for querying, analysing, and managing relational databases, and develop Python scripts to automate data processes, integrate data sources, and support advanced analytics.</li><li><strong>Big Data and Advanced Analytics</strong>: Leverage Azure Databricks for big data processing, analytics, and machine learning workflows, and utilize tools like Apache Spark and Hadoop for processing large datasets.</li><li><strong>Data Warehousing:</strong> Develop and maintain enterprise data warehouses to support analytics and reporting needs while ensuring seamless integration with visualization tools.</li><li><strong>Data Security and Compliance</strong>: Implement robust data security measures to protect sensitive data, maintain compliance with organizational and regulatory standards, and support disaster recovery processes.</li><li><strong>Collaboration and Documentation</strong>: Collaborate with cross-functional teams to gather requirements and deliver data solutions while maintaining detailed documentation of data architectures, ETL processes, and Power BI standards.</li><li><strong>AI Enablement</strong>: Design, implement and Manage data solutions for the AI needs.</li></ol><p><strong>IT Policies and IT Processes impacted/addressed by this position:</strong></p><br><ol><li><strong>Database Management Process</strong>: Adherence to data governance processes and policies to ensure data accuracy and security.</li><li><strong>Data Security Policy</strong>: Ensuring compliance with data protection and security guidelines.</li><li><strong>Change Management Policy</strong>: Following procedures for managing changes in technology and processes.</li><li><strong>Business Continuity Policy</strong>: Supporting business continuity planning and disaster recovery processes.</li><li><strong>IT Incident Management</strong>: Participating in the resolution of IT incidents related to data solutions.</li></ol><br>Qualifications<br><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, Business&nbsp;Administration, or a related field.</p><br></li><li><p>Advanced certifications in Azure Data Engineering, SQL, or Microsoft Power BI are preferred.</p><br></li></ul><br>Additional Information<br><p><strong>Experience:</strong></p><br><ul><li>Minimum of 7 years of experience in data engineering, data warehousing, ETL processes, and business intelligence development.</li><li>Proven expertise in Azure Data Factory, Azure Databricks, and Power BI development.</li><li>Strong experience in SQL for database management, querying, and optimization.</li><li>Any POC project for AI enablement for end users.</li><li>Demonstrated proficiency in Python for data automation, analytics, and advanced transformations.</li><li>Experience in managing data pipelines and integrating large data sets for analysis.</li><li>Demonstrated experience in collaborating with stakeholders and presenting data-driven insights.</li><li>Experience in building Data solutions for AI recipients that successfully helped the business with a tangible benefit.</li></ul><p><strong>Skills &amp; Abilities:</strong></p><br><ul><li>Proficient in Azure services: Data Factory, Databricks, Data Lake, SQL Database, and Synapse Analytics.</li><li>Advanced Power BI expertise, including DAX, data modelling, and report development.</li><li>Strong SQL and Python skills for data processing, analysis, and automation.</li><li>Experience with big data frameworks like Apache Spark and Hadoop.</li><li>Proficiency in relational databases: Microsoft SQL Server, MySQL, and PostgreSQL.</li><li>Excellent organizational, problem-solving, and communication skills.</li><li>Familiarity with data security and compliance standards.</li></ul><br><br> </div>

Job Title: Enterprise Architect, ITReports To: Senior Director – Information Technology Business Unit: ACCBCFunction: Information Technology Location: Dubai, UAE<br>Purpose of the Job The Enterprise Architect defines and governs the target-state architecture for ACCBC across applications, data, integration, cloud, security, and AI. The role translates business strategy into a secure, scalable, cost-effective technology landscape and establishes the standards, principles, patterns, and governance required to ensure technology investments deliver measurable business value across ACCBC’s multi-country operations.<br>The role has particular focus on the Microsoft Dynamics 365 (D365) programme, enterprise integration, Microsoft Fabric, AI enablement, architecture governance, and solution assurance.<br>Key Responsibilities Enterprise Architecture Strategy & Governance Define and continuously evolve the enterprise target-state architecture and multi-year technology roadmap. Translate business priorities into architecture roadmaps, transition states, and technology investment recommendations. Establish and chair the Architecture Review Board / Design Authority, including architecture decision records and clear decision rights. Define architecture principles, standards, reference architectures, and reusable design patterns. Maintain the application portfolio and technology catalogue, driving legacy rationalization and reduction of technical debt. Advise on build-vs-buy decisions, platform selection, and total cost of ownership.<br>Application & ERP Architecture – Microsoft Dynamics 365Own end-to-end solution architecture for the D365 programme across Finance, Supply Chain, Manufacturing, and Sales. Govern D365 extension strategy, promoting fit-to-standard and minimizing unnecessary customization. Define environment strategy, ALM, release management, and deployment approaches for D365 and connected applications. Architect the transition and coexistence between legacy ERP platforms and D365 throughout the rollout. Define localization, statutory, tax, and multi-currency architecture patterns across countries. Ensure D365 architecture supports performance, scalability, security, supportability, and licensing efficiency. Provide architectural oversight for CRM, HR, Procurement, Tax, Audit, and commercial applications.<br>Enterprise Integration Architecture Define the enterprise integration strategy covering APIs, event-driven architecture, messaging, ETL/ELT, and B2B/EDI. Govern integration platforms including Azure Integration Services, API Management, Logic Apps, Service Bus, Event Grid, Power Platform, or equivalent i Paa S technologies. Establish standards for data models, interfaces, error handling, monitoring, reconciliation, security, and observability. Maintain the enterprise interface catalogue and promote reusable integration patterns over point-to-point solutions. Govern integration performance, resilience, scalability, and operating cost.<br>Data & Analytics Architecture – Microsoft Fabric Define the enterprise data architecture and analytics roadmap using Microsoft Fabric, covering One Lake, lakehouse, warehouse, data pipelines, real-time intelligence, and Power BI. Establish data layering, ownership, certified datasets, and master data governance to support a single source of truth. Define data governance, lineage, cataloguing, classification, retention, and quality frameworks. Ensure the data platform supports IBP, forecasting, scenario modelling, predictive analytics, and AI use cases.<br>AI Architecture & Innovation Evaluate Gen AI, Copilot, agentic AI, and machine-learning capabilities for enterprise adoption. Define AI reference architecture covering model selection, retrieval and grounding, agent orchestration, prompt/context management, evaluation, and observability. Identify and architect high-value AI use cases across Finance, Supply Chain, Procurement, and Commercial functions. Establish responsible-AI governance covering privacy, access control, human oversight, auditability, bias, hallucination controls, and cost management. Support AI adoption through reference implementations, architecture guidance, training, and change management. Measure business impact and re-architect or retire use cases that do not deliver value.<br>Cloud, Infrastructure & Security Define primarily Azure-based cloud architecture, including landing zones, networking, identity, resilience, and cost management. Set standards for availability, scalability, performance, disaster recovery, and business continuity. Govern hybrid and edge requirements across manufacturing, warehousing, and distribution environments. Embed security-by-design and privacy-by-design across solutions, integrations, and data. Define identity and access architecture, including role design, segregation of duties, privileged access, and conditional access. Partner with Cybersecurity, Internal Audit, Risk, and Legal to ensure regulatory, privacy, and audit requirements are met.<br>Delivery Assurance & Vendor Governance Provide architectural assurance across the project portfolio and approve solution designs before build. Support business cases with architecture options, effort estimates, and TCO analysis. Define technical evaluation criteria for RFPs and assess vendor and system-integrator proposals. Ensure technology partners comply with ACCBC architecture standards and quality expectations. Ensure supportability and operational requirements are incorporated from the outset.<br>Stakeholder Engagement & Capability Building Act as a trusted technology advisor to business and functional leaders, translating business needs into practical technology solutions. Mentor architects, developers, and functional consultants and raise architectural and AI capability across IT. Maintain clear, current, and usable architecture documentation. Collaborate across IT and business functions to drive effective implementation.<br>Key Performance Indicators Coverage and currency of enterprise architecture and roadmap. Architectural conformance and solution quality. D365 fit-to-standard and level of customization. Reuse of integrations, APIs, and reference patterns. Data quality, lineage, and reporting reliability. AI use cases deployed and measurable business impact. Reduction in technical debt and legacy application footprint. Technology cost and licence optimization. Stakeholder satisfaction with architecture support.<br>Qualifications Bachelor’s degree in IT, Computer Science, Engineering, or related field. Master’s degree or MBA preferred. Certifications such as TOGAF, D365 Solution Architect, Azure Solutions Architect, Microsoft Fabric, Azure AI, CISSP/CISM/ISO 27001, PMP, PRINCE2, or SAFe are highly desirable.<br>Experience Minimum 12 years of progressive IT experience, including at least 5 years in enterprise or solution architecture within large, complex organizations. Proven ownership of at least one major ERP implementation (D365, SAP, Oracle), with strong D365 experience preferred. Strong experience in enterprise integration, API-led and/or event-driven architecture. Experience with modern data platforms such as Microsoft Fabric, One Lake, Synapse, Databricks, or equivalent, including lakehouse and Power BI architecture. Proven experience architecting AI/Gen AI solutions that reached production and delivered measurable business value. Strong Azure cloud architecture experience covering landing zones, identity, security, resilience, and cost management. Experience working across multi-country, multi-currency environments, preferably in manufacturing, FMCG, or distribution. Experience establishing architecture governance, standards, design authorities, and architecture decision records. Strong vendor and system-integrator governance experience. Experience working with senior executives, Finance, Supply Chain, Commercial, HR, Audit, and Risk stakeholders.<br>Key Skills & Attributes Strong balance of strategic thinking and execution. Business and finance-oriented technology mindset. Ability to influence without direct authority. Strong decision-making and problem-solving skills. Excellent stakeholder management and communication skills. Strong documentation, modelling, and design discipline. High ownership, resilience, and pragmatism.<br>Reporting / Leadership Typically an individual contributor role with no direct line reports. Provides dotted-line technical leadership to Solution, Integration, and Data Architects. Provides architectural guidance to D365 consultants, integration and data engineering teams, and system integrators.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Firewall Engineer with 10+ years of experience to design, implement, manage, and support enterprise firewall and network security solutions.<br> The ideal candidate will be responsible for maintaining secure network environments, implementing security policies, and ensuring the availability and performance of firewall infrastructure.<br> Key Responsibilities Configure, manage, and maintain enterprise firewall solutions.<br> Implement and enforce firewall security policies and access control rules.<br> Monitor firewall performance and troubleshoot security or connectivity issues.<br> Perform firewall upgrades, patches, and configuration changes.<br> Support network security operations and incident investigations.<br> Review and optimize firewall rules to ensure compliance and security best practices.<br> Collaborate with infrastructure and cybersecurity teams on security initiatives.<br> Maintain technical documentation and standard operating procedures.<br> Ensure firewall environments meet organizational security and compliance requirements.<br> Bachelor's degree in Computer Science, Information Technology, Cyber Security, or a related field.<br> 10+ years of experience in firewall and network security administration.<br> Strong understanding of enterprise firewall technologies.<br> Experience implementing and managing network security policies.<br> Good knowledge of network security principles and troubleshooting.<br> Strong analytical and problem-solving skills.<br> Good communication and teamwork skills.<br> Nice to Have Firewall vendor certifications.<br> Experience with enterprise network environments.<br> Knowledge of VPNs, NAT, and network segmentation.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Team Lead – Network Security Operations with 10+ years of experience to lead the day-to-day operations of the Network Security team.<br> The ideal candidate will oversee network security infrastructure, ensure the availability and security of enterprise environments, and provide technical leadership while supporting operational excellence.<br> Key Responsibilities Lead and manage the Network Security Operations team.<br> Oversee daily network security operations and ensure service availability.<br> Manage and support enterprise network security infrastructure.<br> Monitor, investigate, and resolve network security incidents.<br> Ensure security policies, standards, and operational procedures are followed.<br> Coordinate with infrastructure, cybersecurity, and other IT teams.<br> Review and approve network security changes and configurations.<br> Prepare operational reports and maintain technical documentation.<br> Drive continuous improvement of network security operations.<br> Bachelor's degree in Computer Science, Information Technology, Cyber Security, or a related field.<br> 10+ years of experience in network security operations.<br> Experience leading technical teams in an enterprise environment.<br> Strong understanding of network security technologies and operations.<br> Experience managing security incidents and operational support.<br> Strong leadership, communication, and problem-solving skills.<br> Nice to Have Experience working in enterprise or large-scale environments.<br> Network security certifications.<br> Experience with ITIL or service management processes.<br></span> </div>

<ul><li><p>Identify high-impact AI opportunities across HR, Finance, Operations, and other functions</p></li><li><p>Assess feasibility, risks, and ROI of proposed AI initiatives</p></li><li><p>Drive implementation in coordination with business units and external vendors</p></li><li><p>Establish AI governance, policies, and ethical usage standards at group level</p></li><li><p>Monitor performance of AI initiatives and ensure continuous improvement</p></li><li><p>Promote awareness and adoption of AI tools across the organization</p></li><li><p>Maintain a prioritized pipeline of AI initiatives aligned with business objectives</p></li></ul><br><p><strong>Key Competencies</strong></p><ul><li><p>Strong business acumen with a focus on operational efficiency</p></li><li><p>Strategic thinking and opportunity identification</p></li><li><p>Basic understanding of AI tools, capabilities, and limitations</p></li><li><p>Project management and cross-functional coordination skills</p></li><li><p>Data-driven decision-making mindset</p></li><li><p>Communication and stakeholder engagement skills</p></li></ul><p><br></p><p><strong>Success Metrics</strong></p><ul><li><p>Measurable efficiency improvements across functions</p></li><li><p>Cost savings achieved through AI-driven initiatives</p></li><li><p>Adoption rate of AI solutions across business units</p></li><li><p>Number of successfully implemented and scaled AI use cases</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.</p></li><li><p>8–15 years of experience in digital transformation, data, or technology roles.</p></li><li><p>Proven track record of leading AI, analytics, or automation initiatives.</p></li><li><p>Experience translating business problems into technology solutions.</p></li><li><p>Familiarity with AI tools and platforms.</p></li></ul>

<ul><li>Lead requirements gathering sessions with stakeholders, employing advanced elicitation techniques to uncover hidden needs and translate them into actionable plans.</li><li>Develop comprehensive business requirement documents (BRDs) and functional requirement documents (FRDs), ensuring clarity, accuracy, and alignment with business objectives, using advanced documentation tools.</li><li>Conduct thorough data analysis using SQL and other analytical tools to identify trends, patterns, and insights that inform strategic decision-making and drive business process improvements.</li><li>Create detailed process flows, wireframes, and user stories to effectively communicate requirements to development teams, ensuring a shared understanding and minimizing ambiguity.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's Degree in Information Technology, Computer Science, Business Administration,</p></li></ul><p>Finance, or related discipline.</p><ul><li><p>8+ years of Business Analysis experience, preferably within Banking and Financial Services.</p></li><li><p>Minimum 3+ years of experience in Loan Management, Mortgage Lending, Housing Finance, or</p></li></ul><p>Consumer Banking domains.</p><ul><li><p>Proven experience delivering medium to large-scale IT transformation projects.</p></li><li><p>Strong experience working in Agile, Waterfall, and Hybrid project methodologies.</p></li><li><p>Proficiency in business analysis tools and software (e.g., Microsoft Visio, JIRA, Confluence).</p></li><li><p>Knowledge of banking processes and regulations is a plus.</p></li><li><p>CBAP - Certification in Business Analysis is mandatory.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Position: SAP MM Consultant</p><p>Location: Abu Dhabi, UAE</p><p>Duration: 12 months+ contract</p><p>Experience: 6 - 8 years</p><p><br></p><p>Responsibilities:</p><p><br></p><p>· &nbsp; Lead the implementation and configuration of SAP Materials Management (MM) solutions.</p><p>· &nbsp; Conduct Fit-to-Standard workshops and gather business requirements related to procurement, inventory management, and warehouse operations.</p><p>· &nbsp; Configure procurement processes including purchase requisitions, RFQs, purchase orders, contracts, scheduling agreements, and release strategies.</p><p>· &nbsp; Configure inventory management processes including goods receipt, goods issue, stock transfers, physical inventory, batch management, valuation, and invoice verification.</p><p>· &nbsp; Design and implement procurement processes supporting equipment manufacturing, project procurement, spare parts management, equipment rentals, and after-sales service operations.</p><p>· &nbsp; Integrate SAP MM with SAP FI/CO, SD, PM, EWM, TM, Ariba, Business Network, and other SAP S/4HANA modules to ensure seamless end-to-end business processes.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Experience:</p><p><br></p><p>Bachelor's degree in Engineering, Supply Chain Management, Business Administration, Information Technology, or a related discipline.</p><p>6–8 years of SAP consulting experience with strong hands-on expertise in SAP Materials Management (MM).</p><p>Experience in SAP S/4HANA MM implementation projects.</p><p>Procurement Lifecycle Management</p><p>Purchase Requisitions &amp; Purchase Orders</p><p>Request for Quotation (RFQ) &amp; Quotation Management</p><p>Source Determination &amp; Vendor Evaluation</p><p>Inventory Management</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design and develop various Temenos T24 products and solutions</p></li><li><p>Develop validation routines, Interfaces, APIs and Web Services</p></li><li><p>Prepare Technical Design Documents and Release Documentation</p></li><li><p>Design and implement Core Banking enhancements and critical solutions</p></li><li><p>Review Functional Specification Documents (FSD) and perform impact analysis</p></li><li><p>Prepare Technical Specification Documents for Change Requests</p></li><li><p>Provide impact analysis for production defects</p></li><li><p>Deliver development activities within scheduled release cycles</p></li><li><p>Handle Central Bank regulatory changes and enhancements</p></li><li><p>Provide L3 Production Support and troubleshoot technical issues</p></li><li><p>Support End-of-Day (EOD) processes and production stability</p></li><li><p>Work closely with functional, infrastructure and project teams throughout project delivery</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum 10+ years of experience in Temenos T24 (Temenos Transact) development</p></li><li><p>Hands-on experience in AA (Arrangement Architecture) and TPH Development is mandatory</p></li><li><p>Experience working on Temenos Transact Release R22 or above</p></li><li><p>Strong experience in Islamic Core Banking implementation and support</p></li><li><p>Expertise in T24 customization, Interfaces, APIs, Web Services, Validation Scripts and Technical Support</p></li><li><p>Experience providing L3 Production Support and handling Core Banking release cycles</p></li><li><p>Strong troubleshooting and impact analysis experience</p></li><li><p>Bachelor's Degree in Computer Science, Information Technology, Software Engineering or related discipline</p></li><li><p>Temenos T24 / Temenos Transact Certifications will be an added advantage</p></li><li><p>Own visa preferred</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Previous experience in UAE banking institutions or international/Western corporate environments. Knowledge of banking APIs, Open Banking, FinTech integrations, and digital transformation initiatives. Professional certifications such as CBAP, CCBA, PMI-PBA, Scrum Master, or equivalent. Experience across the full customer journey, including onboarding, servicing, retention, and lifecycle optimization</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Skills &amp; Qualifications Bachelor's degree in business administration, Finance, Information Technology, or related discipline. Minimum 5 years of Business Analyst experience within banking or financial services. Strong understanding of: Retail Banking / Corporate Banking; Digital Banking; Customer Onboarding; Customer Lifecycle Management; Core Banking Systems Proven experience in requirement gathering, business process analysis, and stakeholder management. Hands-on experience with JIRA, Confluence, Microsoft Excel, and SQL. Familiarity with Agile and Waterfall delivery methodologies. Preferred Qualifications Previous experience in UAE banking institutions or international/Western corporate environments. Knowledge of banking APIs, Open Banking, FinTech integrations, and digital transformation initiatives. Professional certifications such as CBAP, CCBA, PMI-PBA, Scrum Master, or equivalent. Experience across the full customer journey, including onboarding, servicing, retention, and lifecycle optimization</p><p></p></section>

<ul><li><p>· Administer and maintain all IT Network and Security aspects, configure and install various network devices and services (e.g. Routers, Switches, Firewalls). · Perform maintenance and upgrades for managed network and network security devices including firmware upgrades, hotfixes, hardening, and security configuration changes. · Design and operate Azure network connectivity using hub and spoke architecture to enforce segmentation, secure routing, and controlled east west traffic flows. · Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. · Select and implement security tools, policies, and procedures in conjunction with the company's security team. · Integrate comprehensive metrics into the security posture of the organization. · Identify areas of weakness and vulnerability and recommends changes to meet security standards. · Facilitate security vulnerability assessments for internal and external penetration testing. · Provide technical direction and guidance to other Security Engineers, Information Technology, and the business to align with regulatory, security requirements. · Monitor Network performance and ensure system availability and reliability. · Review the logs of all devices collected through Security Event Log Manager Device. Provide Level-2/3 support and troubleshooting to resolve issues. · Liaise with vendors and customer IT personnel for problem resolution. · Ensure all Network and system configuration are appropriately documented. Cloud Management & Governance (Network & Security Scope) · Design, implement, and maintain secure cloud network architectures including Virtual Networks, Subnets, NSGs, Route Tables, VPN Gateways, and ExpressRoute connectivity. · Enforce cloud networking governance standards including IP addressing schemes, segmentation policies, and security zoning. · Ensure compliance with cloud security best practices and regulatory requirements for network isolation and traffic control. · Implement and maintain cloud firewall policies, network access controls, and secure connectivity between on-premises and cloud environments. · Monitor cloud network usage and optimize routing and bandwidth utilization. · Support cloud security posture management by enforcing least privilege access and secure connectivity models. · Participate in cloud architecture reviews to ensure network resiliency, scalability, and high availability. Managed Service Partner Coordination · Act as technical focal point for managed service providers handling network operations, SOC, NOC, and security monitoring services. · Coordinate incident response activities with service partners during network outages or security events. · Review managed service performance reports and ensure SLA and KPI compliance. · Validate vendor configuration changes and security updates before production deployment. · Participate in service review meetings and provide technical feedback on operational improvements. · Support onboarding of new vendors and technologies including knowledge transfer sessions and technical documentation validation. · Escalate critical operational risks and performance gaps to IT management. Performance Optimization & Troubleshooting · Continuously monitor network performance, latency, throughput, and packet loss across LAN, WAN, and cloud connectivity. · Identify performance bottlenecks and implement optimization strategies including QoS tuning, routing optimization, and firewall rule cleanup. · Perform root cause analysis (RCA) for major incidents and recurring network or security issues. · Conduct proactive health checks on firewalls, switches, routers, and VPN gateways. · Optimize security device performance by reviewing logging levels, policy efficiency, and inspection rules. · Support capacity planning and forecast network growth requirements. · Participate in disaster recovery testing and network resilience validation. Collaboration & Documentation · Work closely with Infrastructure, Cloud, Application, and Information Security teams to ensure end-to-end network and security alignment. · Maintain up-to-date network topology diagrams, firewall rule documentation, IP address management records, and cloud architecture diagrams. · Document standard operating procedures (SOPs) for network operations, incident handling, and security changes. · Support audit activities by providing network configuration evidence and security compliance documentation. · Participate in change advisory board (CAB) meetings and contribute technical risk assessments. · Share technical knowledge with junior engineers and operations teams through internal documentation and training sessions.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Essential: Bachelor’s degree in computer science, Information Technology, Network Engineering, Cybersecurity, or related discipline. Desirable: · Cisco Certified Network Associate (CCNA) – Mandatory or Strongly Preferred. · Cisco Certified Network Professional (CCNP) – Advantage · Fortinet NSE (NSE 4 / NSE 5 / NSE 7) or equivalent firewall certification · Strong experience in enterprise networking including TCP/IP, VLANs, routing, switching, VPN, firewall technologies, and LAN/WAN infrastructure management. · Strong experience in implementing and managing firewalls, IPS/IDS, VPNs, WAF, Zero Trust security models, vulnerability management tools, and SIEM-based SOC/NOC security monitoring. · Hands-on experience with Azure networking services, hybrid cloud connectivity, and implementation of cloud security controls and governance best practices. · Strong analytical and troubleshooting skills with the ability to work under pressure, maintain accurate documentation, communicate effectively with stakeholders and vendors, and participate in on-call and shift-based operations. Skills CCNA Azure Networking</p></li></ul><br><p>Experience: 7–10 years of experience in enterprise network and security environments, preferably within Banking, Financial Services, or regulated industries</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview of the role</b></p><p>As an Engineer in the Cloud Security Platforms team, you will be supporting the design, implementation, and maintenance of security tools across cloud and hybrid environments. This role focuses on operational support for key security controls while contributing to ongoing security improvement initiatives. You will work closely with experienced engineers and cross-functional teams to integrate security into operations and development workflows. You will build advanced skills and deep experience managing security platforms in a hybrid environment, managing firewalls, Web Application Firewalls (WAFs) and cloud-native security tools.</p><p>&nbsp;</p><p><b>What you will do</b></p><ul><li>Provide day-to-day operational support for security controls, including network firewalls, web application firewalls, cloud security groups and native cloud security services.</li><li>Participate in monitoring and documenting security incidents, provide incident response and manage escalations appropriately.</li><li>Support vulnerability management processes by maintaining systems and tools to their latest stable releases, participating in remediation efforts and coordinating with governance teams.</li><li>Participate in implanting new controls, automate routine tasks, contribute to security projects, support internal reviews and audits.</li><li>Collaborate with InfraOps, governance, DevOps and business teams to integrate security best practices in IT and business operations.</li></ul><p>&nbsp;</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills to be successful</b></p><ul><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Effective communication and collaboration with technical and non-technical teams.</li><li>Commitment to continuous learning, ability to work independently and in a team setting.</li></ul><p>&nbsp;</p><p><b>What equips you for the role</b></p><ul><li>Bachelor’s degree in computer science, Information Technology, Cybersecurity or a related field.</li><li>1-3 years of work experience in IT Security, network administration, cloud ops or a similar role.</li><li>Good understanding of cybersecurity principles and cloud platforms (Azure, OCI, AWS) and basic understanding of cloud-native security features such as Defender for Cloud, IAM, Security Groups, Guard Duty, Sentinel.</li><li>Hands-on Exposure to security tools such as firewalls (e.g. Cisco, Palo Alto, Checkpoint, Fortinet), WAF (Cloudflare, f5, Imperva), cloud security controls.</li><li>Basic knowledge of networking concepts, security principles (e.g. Zero Trust, Lease Privilege) and common threats (e.g. DDoS, SQL injection).</li><li>Experience with scripting languages (Python, PowerShell) and automation tools (Terraform) is a plus.</li></ul><p><br></p></div>