IT Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>IT Officer</span></span></span>&nbsp;<br><span><span>(<span>20344</span></span></span>)</p><br> <p><span><span>Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking&nbsp;one of&nbsp;the world’s most iconic horse racing destinations, our hotel&nbsp;offers&nbsp;exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.&nbsp;</span></span></p><br> <p><strong><span>Job Summary</span></strong></p><br> <p><em><span>The IT Officer is responsible for providing day-to-day technical support and assisting in the operation and maintenance of the hotel's IT systems, business applications, and end-user technology. The role supports colleagues across all departments by resolving technical issues, maintaining IT equipment, and ensuring that technology services remain reliable, secure, and available to support hotel operations. Working closely with the IT team, the position helps deliver effective technology solutions that contribute to operational efficiency and enhance the overall guest experience.</span></em></p><br> <p><em><span>The role provides support for the hotel's core technology platforms, including Microsoft 365, OPERA Cloud PMS, Simphony POS, telephony, guest Wi-Fi, CCTV, IPTV, and other operational systems. The IT Officer is also responsible for maintaining accurate IT records, supporting asset management activities, assisting with system upgrades and deployments, and ensuring compliance with IT policies and cybersecurity standards. Through a proactive and service-oriented approach, the position helps maintain high levels of user satisfaction while supporting the hotel's business objectives.</span></em></p><br> <p><strong><span>Key Responsibilities</span></strong></p><br> <ul> <li><span>Provide first-line technical support for colleagues and hotel departments.</span></li> <li><span>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripheral equipment.</span></li> <li><span>Assist users with Microsoft 365 applications, email services, password resets, and account access requests.</span></li> <li><span>Support hotel systems including OPERA Cloud PMS, Simphony POS, telephony, CCTV, IPTV, guest Wi-Fi, and IT equipment.</span></li> <li><span>Troubleshoot hardware, software, printing, and connectivity issues, escalating when required.</span></li> <li><span>Maintain and update helpdesk tickets, ensuring incidents and service requests are properly documented.</span></li> <li><span>Assist with software installations, system updates, antivirus management, and routine maintenance activities.</span></li> <li><span>Maintain accurate records of IT assets, equipment assignments, and inventory.</span></li> <li><span>Assist with device deployments, replacements, and office relocations.</span></li> <li><span>Support meeting rooms, events, and conference technology requirements.</span></li> <li><span>Follow IT policies, cybersecurity standards, and operational procedures.</span></li> <li><span>Maintain positive working relationships with colleagues and provide excellent customer service.</span></li> <li><span>Undertake any other duties as assigned by the IT Manager.</span></li> </ul> <p><strong><span>Skills, Experience &amp; Educational Requirements</span></strong></p><br> <ul> <li><span>Diploma or Degree in Information Technology, Computer Science, or a related field.</span></li> <li><span>Minimum 1–2 years of experience in an IT support role, preferably within hospitality.</span></li> <li><span>Experience supporting Microsoft Windows and Microsoft 365 environments.</span></li> <li><span>Basic knowledge of Active Directory, user account administration, and endpoint management.</span></li> <li><span>Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.</span></li> <li><span>Experience troubleshooting desktops, laptops, printers, and mobile devices.</span></li> <li><span>Familiarity with hospitality applications such as OPERA Cloud PMS and Simphony POS is advantageous.</span></li> <li><span>Strong troubleshooting and problem-solving skills.</span></li> <li><span>Good communication, interpersonal, and customer service skills.</span></li> <li><span>Microsoft, CompTIA, ITIL Foundation, or other relevant certifications are advantageous.</span></li> </ul> <p><span><span>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

About the Role:Seeking an experienced Manager - Business Applications to lead the management, optimisation, support and continuous improvement of its business applications landscape. This is a hands-on leadership role within a relatively lean IT environment, requiring someone who can take ownership from day one and act as the bridge between technology and business requirements. Key Applications:The role will oversee and support a diverse business applications environment, including:Microsoft Dynamics 365 Finance & Operations (D365 F&O) - ERPCognos - Finance consolidation and reporting Sim Corp - Investment management software Jedox EPM - Enterprise Performance Management Other business applications and supporting technologies Key Responsibilities:Business Applications Management & Support Take ownership of the organisation's business applications portfolio. Ensure applications are stable, secure, supported and aligned with business requirements. Provide and coordinate L3 support for critical business applications. Oversee application maintenance, upgrades, patching, enhancements and lifecycle management. Work closely with internal teams and outsourced application specialists to resolve complex issues. Ensure business continuity, application availability and appropriate support coverage. ERP & Enterprise Applications Manage and support Microsoft Dynamics 365 Finance & Operations. Oversee integrations and dependencies across finance, investment, reporting and EPM platforms. Work with business stakeholders to understand operational and financial requirements. Translate business needs into practical technology solutions. Project & Change Management Coordinate and deliver multiple business applications projects throughout the year. Manage project priorities, timelines, vendors, budgets and implementation activities. Evaluate new technologies, software products and solutions based on business needs. Lead smaller projects independently while coordinating larger initiatives with relevant stakeholders. Support the organisation through approximately 12-16 projects annually, depending on business priorities. Vendor & Outsourcing Management Manage relationships with software vendors, implementation partners and outsourced specialists. Evaluate vendors and software solutions, including functionality, suitability and commercial value. Review proposals, compare pricing and support procurement-related technology decisions. Manage project contracts, vendor meetings, deliverables and service expectations. Infrastructure & Technical Oversight Provide technical oversight across relevant infrastructure areas when required, reflecting the broad nature of a smaller IT organisation. Oversee or coordinate operating system patching and related security activities. Work with infrastructure resources on Windows Server, Linux and application hosting environments. Ensure appropriate attention to cybersecurity, patching and technical risk across the applications estate. Team Leadership Lead a small internal business applications team and coordinate outsourced specialists. Manage approximately two full-time employees and several outsourced application specialists. Allocate responsibilities across different application domains. Encourage ownership, accountability and effective collaboration across internal and external resources. Indicative Role Allocation30% - Application maintenance and technical ownership20% - L3 support25% - Technology evaluation and improvement25% - Project coordination and vendor management Key Requirements:Essential Approximately 10+ years of experience in IT, enterprise applications or business applications management. Strong experience managing Microsoft Dynamics 365 Finance & Operations or a comparable ERP environment. Broad exposure to multiple enterprise applications and technologies rather than experience limited to a single platform. Strong understanding of business processes, particularly finance, financial reporting, consolidation, cash flow or investment-related operations. Proven experience delivering and coordinating business applications projects. Experience managing vendors, outsourced partners and third-party application support. Strong hands-on understanding of:Windows Server Linux Operating system patching and technical security At least one programming language other than SQLAt least one relevant technical certification in addition to a university degree. Ability to operate independently and take ownership from day one. Strong communication, stakeholder management and problem-solving skills. Exposure to financial services, investment, private-sector or similarly complex business environments. Ideal Candidate Profile The ideal candidate is someone who has:Moved beyond a purely support-focused career. Successfully delivered multiple projects and implementations. Broad enterprise applications exposure across different technologies. Strong business and financial understanding. The ability to manage day-to-day support while simultaneously driving projects and technology improvements. The confidence to work independently in a small organisation with limited layers of management. A practical, hands-on approach rather than someone who only delegates. The ability to prioritise competing projects and business requirements effectively. Education & Certifications Bachelor's degree in Computer Science, Information Technology, Business Systems or a related discipline. At least one relevant technical certification. A Master's degree is not required.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Senior IT Project Manager to lead complex technology and business transformation initiatives within a large enterprise environment.<br> The ideal candidate will have strong experience managing end-to-end IT project delivery across business platforms, core technology platforms, and digital transformation initiatives.<br> The role requires strong expertise in project planning, execution, governance, stakeholder management, Agile and Waterfall delivery methodologies, risk management, vendor coordination, and successful delivery of technology projects within agreed timelines, scope, quality, and budget.<br> The successful candidate will work closely with business teams, technology teams, PMO, vendors, and senior stakeholders to drive successful delivery of strategic initiatives.<br> Key ResponsibilitiesProject Planning &amp; Strategy • Define project objectives, scope, goals, deliverables, and success criteria in collaboration with business and technology stakeholders.<br> • Develop comprehensive project plans including timelines, milestones, dependencies, resource requirements, delivery approach, and governance structure.<br> • Identify project phases, activities, effort estimations, and required resources to ensure successful delivery.<br> • Establish project baselines and tracking mechanisms to monitor progress against agreed plans.<br> • Ensure technical feasibility and alignment between business objectives and technology solutions.<br> Project Execution &amp; Delivery Management • Manage the complete project lifecycle from initiation, planning, execution, monitoring, and closure.<br> • Coordinate internal technology teams, business teams, external vendors, consultants, and delivery partners.<br> • Ensure projects are delivered within agreed timelines, scope, budget, and quality expectations.<br> • Drive execution across multiple teams and workstreams while managing dependencies and delivery priorities.<br> • Monitor project deliverables and ensure adherence to defined quality standards.<br> • Manage project resources effectively and ensure teams have the required information and support to deliver successfully.<br> Project Monitoring, Governance &amp; Reporting • Establish project governance frameworks, reporting structures, and communication mechanisms.<br> • Track project progress, milestones, risks, issues, dependencies, and corrective actions.<br> • Prepare project status reports, dashboards, MIS reports, and executive updates.<br> • Lead project meetings including daily stand-ups, project reviews, governance forums, and steering committee meetings.<br> • Provide clear visibility of project status, delivery risks, and escalation points to senior stakeholders.<br> • Ensure project documentation is maintained according to PMO and quality management standards.<br> Risk, Issue &amp; Change Management • Identify potential project risks, dependencies, and delivery challenges proactively.<br> • Develop mitigation strategies and contingency plans to minimize project impact.<br> • Manage project changes including scope changes, timelines, resource adjustments, and business priorities.<br> • Ensure compliance with organizational governance processes, risk frameworks, audit requirements, and regulatory standards.<br> • Manage escalations effectively and drive resolution of critical delivery issues.<br> Stakeholder &amp; Vendor Management • Build strong relationships with business stakeholders, IT teams, vendors, and external partners.<br> • Manage stakeholder expectations through effective communication and regular engagement.<br> • Facilitate workshops, requirement discussions, planning sessions, and solution alignment meetings.<br> • Coordinate with external vendors and ensure delivery commitments are achieved.<br> • Act as the key point of escalation for project delivery matters.<br> Agile &amp; Delivery Methodology • Apply Agile delivery practices including Scrum ceremonies, sprint planning, backlog management, retrospectives, and continuous improvement.<br> • Experience managing projects using Agile, Waterfall, and hybrid delivery models.<br> • Support teams in adopting Agile practices while ensuring governance and delivery discipline.<br> • Drive collaboration between business, product owners, engineering teams, QA, operations, and other stakeholders.<br> Required Skills &amp; ExperienceProject Management Experience • Minimum 8 years of experience as an IT Project Manager.<br> • Overall experience of 12+ years in technology delivery environments.<br> • Proven experience managing complex enterprise IT projects and transformation programmes.<br> • Strong experience delivering technology projects within banking or financial services environments.<br> • Demonstrated experience managing business and technology projects simultaneously.<br> • Strong understanding of end-to-end IT project management lifecycle.<br> Banking &amp; Technology Experience • Experience working with banking technology platforms, enterprise applications, and digital transformation initiatives.<br> • Understanding of business platforms, core platforms, and enterprise IT ecosystems.<br> • Experience coordinating multiple technology teams including development, testing, infrastructure, operations, and vendors.<br> • Exposure to regulated environments with strong governance, compliance, risk, and audit requirements.<br> Agile &amp; Delivery Skills • Strong understanding of Agile methodologies and Scrum framework.<br> • Experience working with Agile, Waterfall, and hybrid delivery approaches.<br> • Ability to manage delivery teams and ensure successful project execution.<br> • Strong knowledge of project management tools, techniques, and best practices.<br> Technical &amp; Professional Skills • Strong project planning, scheduling, monitoring, and reporting skills.<br> • Experience with: Microsoft Project Microsoft Office Suite Visio Project management tools / PPM tools • Strong understanding of: Resource planning Budget tracking Cost analysis Dependency management Delivery governance Leadership &amp; Behavioral Competencies • Strong leadership and team management skills.<br> • Excellent communication and stakeholder management abilities.<br> • Strong analytical and problem-solving capability.<br> • Ability to manage conflicts and drive resolution.<br> • Strong organizational and time management skills.<br> • Ability to work under pressure and manage multiple priorities.<br> • Strategic thinking with strong execution focus.<br> • High ownership mindset with accountability for delivery outcomes.<br> • Ability to coach, mentor, and guide project teams.<br> Preferred Qualifications • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline.<br> • PMP / PRINCE2 / Agile certification preferred.<br> • Experience working within banking or financial services organizations preferred.<br> • Experience delivering large-scale transformation programmes is highly desirable.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Project description As part of the Development &amp; Engineering section within the Information Technology Department (ITD), this role supports project and programme delivery, agile ways of working, and the continuous improvement of delivery processes. The initiative involves the development and management of in-house applications and data platforms, supporting projects from inception to acceptance while maintaining appropriate governance standards, delivery discipline, and industry good practices. Additionally, the project focuses on leveraging AI, automation, and AI agents to enhance operational delivery practices—such as automated reporting, action tracking, RAID management, backlog insights, and workflow automation across project and agile delivery practices Responsibilities This person will be responsible for day-to-day project management and people management in the offshore delivery center. He/She will also be responsible for the delivery, scope, timeline, project status reporting, and other PM activities. Hands-on knowledge of software development methodologies is essential. Agile knowledge is a plus. Responsibilities will also include: Scrum ceremonies Negotiation with the customer and on-site Project Managers (delivery management, requirements management, requirements analysis etc.); Introduction and enhancements of software development methodologies within the project; Coordination and collaboration with other projects and QA engineers; Change management process facilitation; Team motivation, team building, assessment of project team members. Skills Must have A minimum of 4 years’ relevant experience in project management, scrum master, agile delivery, delivery coordination, or programme support roles Maintain a working understanding of tech delivery environments to engage effectively with engineering, data, architecture, security, and business teams. Experience with data and engineering concepts (cloud platforms, data platforms, DevOps, APIs, data pipelines, and SDLC). Utilize delivery and collaboration tools like Azure DevOps, Microsoft 365, Teams, SharePoint, and Power BI. Understand the purpose and delivery implications of technologies like Python, PySpark, SQL, Azure, AWS, and Databricks. Translate technical context into clear delivery plans, risks, dependencies, decisions, and stakeholder communications. Practical experience supporting technology, software, data, platform, or digital transformation initiatives Strong delivery discipline across scope, timeline, risk, dependency, quality, and governance management Excellent written and verbal communication skills, with the ability to translate complex delivery or technical topics into clear business language Excellent interpersonal, facilitation, negotiation, and stakeholder engagement skills Experience using delivery and collaboration tools such as Azure DevOps, Microsoft 365, Teams, SharePoint, Power BI, or similar platforms Working knowledge of technology delivery environments and concepts (cloud platforms, data platforms, DevOps, APIs, data pipelines, and SDLC) without requiring deep hands-on engineering ownership Ability to provide conflict resolution and support constructive decision-making across cross-functional teams Having strong planning, organizational, and follow-through skills with high attention to detail Nice to have Bachelor’s or master’s degree in Computer Science, Engineering, Information Technology, Business, or a related discipline Exposure to agile frameworks such as Scrum, Kanban, SAFe, or Product Owner practices Practical awareness, curiosity, or exposure to AI, generative AI, Copilot, workflow automation, or AI-assisted delivery practices Relevant professional training or certifications in project management, agile delivery, AI, or automation Understanding of responsible AI, data protection, confidentiality, security, and governance considerations when applying AI-enabled solutions Experience working alongside data engineering tools and cloud ecosystems (e.g., Python, PySpark, SQL, Azure, AWS, Databricks) Other Languages English: C1 Advanced Seniority Senior</p><br> </div>

Cybersecurity Engineer – Ireland<br>Location: Ireland Job Type: Full-time Work Model: Hybrid / On-site / Remote, depending on business requirements Experience: 3–7 years Industry: Technology / Cybersecurity<br>About the Role<br>We are looking for a skilled Cybersecurity Engineer to join our team in Ireland. The successful candidate will help protect systems, networks, applications, and data from evolving cyber threats while supporting the organisation’s overall security and risk-management strategy. This is an opportunity to work on security operations, threat detection, vulnerability management, incident response, and security improvement initiatives.<br>Key Responsibilities<br>Monitor and investigate security alerts, incidents, and potential threats. Support security incident response and remediation activities. Conduct vulnerability assessments and recommend appropriate mitigation measures. Implement and maintain security controls across infrastructure, applications, and cloud environments. Analyse security logs and identify suspicious activity. Assist with security risk assessments and compliance requirements. Work with IT, cloud, development, and infrastructure teams to improve security posture. Support security awareness and best-practice initiatives. Maintain accurate documentation of security incidents, controls, and procedures. Stay informed about emerging cybersecurity threats, vulnerabilities, and technologies.<br>Requirements<br>Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or a related field.3–7 years of relevant cybersecurity experience. Strong understanding of network security, threat detection, vulnerability management, and incident response. Experience with security tools such as SIEM, EDR, vulnerability scanners, or related technologies. Familiarity with cloud security concepts across platforms such as AWS, Azure, or GCP is an advantage. Knowledge of security frameworks and industry best practices. Strong analytical, problem-solving, and communication skills. Relevant certifications such as CISSP, CISM, CEH, Comp TIA Security+, or cloud-security certifications are advantageous.<br>What We Offer<br>Competitive salary based on experience and skills. Hybrid/flexible working options where applicable. Professional development and cybersecurity training. Opportunities to work with modern security technologies. Supportive and collaborative working environment. Career progression opportunities. Annual leave and company benefits in line with the employment package.<br>Eligibility<br>Candidates must have the legal right to work in Ireland or otherwise meet the applicable employment and immigration requirements for the role. Any sponsorship or relocation support will depend on the employer, role, and applicable Irish requirements.<br>How to Apply<br>If you have the cybersecurity experience and technical skills required for this position, please submit your CV through the official Linked In application process.<br>Equal Opportunity Employer: We are committed to fair and inclusive recruitment and consider candidates based on their qualifications, skills, experience, and suitability for the role.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>It's fun to work in a company where people truly BELIEVE in what they're doing!</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><p>Job Description:</p><br><br><br><br><br><br><br><br><span>Your Opportunity at Ingram Micro</span><p><span>Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.</span></p><br><p><span>Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.</span></p><br><p><span>Here, we believe we grow further, together – empowering talented people to innovate, lead, and create meaningful impact while shaping the future of technology.</span></p><br><span>The Impact You'll Make:</span><p><span>As a <b>Presales Consultant – AVAYA &amp; Unified Communications</b>, you'll play a critical role in helping customers transform the way they communicate, collaborate, and engage. You will act as a trusted technical advisor, partnering with sales teams, vendors, and customers to design innovative communication and collaboration solutions that solve complex business challenges and support digital workplace transformation across the UAE market.</span></p><br><p><span>Key responsibilities include:</span></p><br><ul><li><span>Engage with customers to understand business objectives, communication strategies, and collaboration requirements.</span></li><li><span>Design and position end-to-end Unified Communications, Contact Center, Collaboration, and Meeting Room solutions that align with customer needs.</span></li><li><span>Deliver technical presentations, solution demonstrations, workshops, and proof-of-concept engagements.</span></li><li><span>Collaborate with internal sales teams to develop technical proposals, solution architectures, BOMs, and customer-facing recommendations.</span></li><li><span>Provide pre-sales technical expertise throughout the sales cycle, ensuring successful solution positioning and customer confidence.</span></li></ul><span>The Expertise You'll Bring:</span><ul><li><span>Experience in a Presales, Solutions Consulting, or Technical Advisory role within Unified Communications, Voice, Collaboration, Contact Center, or Workplace Technologies.</span></li><li><span>Strong knowledge of AVAYA solutions, enterprise telephony, contact center platforms, collaboration tools, conferencing technologies, and hybrid workplace solutions.</span></li><li><span>Proven ability to analyze customer business and technical requirements and translate them into scalable, value-driven solutions.</span></li><li><span>Strong presentation, consulting, and stakeholder management skills, with the ability to engage both technical and business audiences.</span></li><li><span>Relevant industry certifications and experience supporting enterprise communication and collaboration projects are highly valued.</span></li></ul><p><span>Joining Ingram Micro means becoming part of a global leader in technology solutions. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of technology distribution.</span></p><br><p><span>If you're enthusiastic, motivated, and ready for a new challenge, we'd love to hear from you. We encourage applications from people of all backgrounds, experiences, and identities, even if your experience doesn't match every qualification.</span></p><br><p><span><b>Let's shape tomorrow.</b><br><i>Your ambition empowers tomorrow's technology, today.</i></span></p><br><p><span><i>#LI-SMR1</i></span></p><br> </div>

Role Description This is a part-time, hybrid Application Support Analyst role based in Dubai, United Arab Emirates, with some flexibility for work from home. The Application Support Analyst will provide functional and technical support for ERP-related applications, responding to user inquiries, incidents, and service requests. Day-to-day tasks include diagnosing and troubleshooting application issues, documenting solutions, and escalating complex problems to senior team members or vendors when necessary. The role also involves monitoring application performance, assisting with configuration changes, supporting user training, and contributing to continuous improvement of support processes. Collaboration with trainers, consultants, and end users is essential to ensure reliable application use and a positive user experience. Qualifications Candidates should possess strong Application Support and Technical Support skills for ERP and related business applications. Candidates should possess solid Analytical Skills and Troubleshooting skills to investigate, diagnose, and resolve user issues. Candidates should possess clear and professional Communication skills for interacting with end users, trainers, and technical teams. Familiarity with ERP systems or business management applications is highly beneficial. Relevant academic background in Information Technology, Computer Science, Business Information Systems, or a related field is preferred. Ability to work in a hybrid environment, manage time effectively, and prioritize multiple support requests. Experience with ticketing or helpdesk tools and basic understanding of databases or system configurations is an advantage. Commitment to continuous learning and professional development in ERP and application support.

Role Description The Director (Internship) role is an on-site position based in the Pune Division, focused on learning and supporting strategic leadership activities across Groots’ cloud and software services. Day-to-day responsibilities include assisting senior leadership with market analysis, service portfolio planning, and operational oversight for Cloud Select, Cloud Security, Cloud Fin Ops, Cloud Netra, and web development services. The intern will help coordinate cross-functional initiatives, prepare executive reports and presentations, and support stakeholder communication with clients and internal teams. The role provides exposure to decision-making processes related to cloud strategy, business development, and product positioning, while working closely with experienced leaders in a fast-growing technology environment. Qualifications Foundational understanding of cloud computing concepts (AWS, Azure, Dev Ops, Fin Ops) and interest in managed services and cloud optimization. Strong analytical and research skills, with the ability to interpret data, prepare reports, and support strategic recommendations. Effective communication and presentation skills for collaborating with cross-functional teams and contributing to leadership discussions. Organizational and coordination abilities to assist in managing multiple initiatives, timelines, and stakeholder expectations. Pursuing or recently completed a bachelor’s or master’s degree in Business, Management, Information Technology, Computer Science, or a related field. Demonstrated interest in technology business strategy, product management, or consulting; prior internship or project experience is an advantage. Ability to work on-site in the Pune Division, with a proactive, learning-oriented mindset and respect for diverse perspectives.

Job Summary The ERP Administrator – Oracle Fusion is responsible for the administration, configuration, and support of Oracle Fusion applications, ensuring optimal system performance and alignment with business processes. The role involves managing system operations, user access, data integrity, and enhancements across HCM module. Key Responsibilities Administer and support Oracle Fusion ERP HCM modules Configure system setups, workflows, approval hierarchies, and business rules Manage user roles, responsibilities, and access controls in line with security policies Monitor system performance, troubleshoot issues, and ensure high system availability Act as the first point of contact for ERP-related support queries and incident resolution Collaborate with business teams to gather requirements and implement system enhancements Support system upgrades, patching, and testing cycles (SIT/UAT) Maintain data accuracy and integrity across modules through validations and audits Develop and generate reports using Oracle Fusion reporting tools (OTBI, BI Publisher) Coordinate with Oracle support and external vendors for issue resolution and improvements Prepare system documentation, SOPs, and user manuals Conduct user training and provide continuous support to improve system adoption Qualifications & Experience Bachelor’s degree in Information Technology, Computer Science, or a related field3–6 years of hands-on experience in Oracle Fusion ERP administration/support Strong exposure to Oracle Fusion HCM modules Experience in ERP implementations, enhancements, or migration projects is preferred Familiarity with Oracle Cloud environment and integration tools is an advantage

Digital Transformation Manager Role Description We are seeking a strategic and technology-oriented Digital Transformation Manager to lead initiatives that enhance business performance through digital innovation, process optimization, and technology adoption. The role involves assessing business processes, identifying digital opportunities, developing transformation roadmaps, and coordinating cross-functional initiatives from planning through implementation. You will work closely with business leaders, technology teams, and stakeholders to introduce scalable digital solutions, improve operational efficiency, and enable data-driven decision-making. The Digital Transformation Manager will also support change management, process standardization, technology adoption, and performance measurement to ensure sustainable transformation outcomes. The ideal candidate combines strong business understanding with digital awareness and a practical, results-driven approach. Qualifications Bachelor’s degree or above in Business, Information Technology, Computer Science, Engineering, Management, or a related field. Strong understanding of digital transformation, business process optimization, emerging technologies, and technology-enabled business models. Strong analytical, strategic-thinking, and problem-solving skills. Ability to translate business requirements into practical digital solutions and transformation initiatives. Familiarity with data analytics, cloud technologies, automation, AI, CRM, ERP, or other enterprise technology platforms. Excellent project management, communication, presentation, and stakeholder management skills. Strong ability to manage cross-functional initiatives and drive organizational change. Proficiency in Microsoft Office and digital collaboration tools; knowledge of Agile, Lean, or similar methodologies is a plus.

<p>Architecture and Delivery</p><ul><li><p>Experience creating:</p><ul><li><p>Solution architecture documents</p></li><li><p>Technical design specifications</p></li><li><p>Integration architecture</p></li><li><p>Deployment models</p></li><li><p>Vendor evaluation inputs</p></li></ul></li><li><p>Experience supporting:</p><ul><li><p>Proof of Concepts (PoCs)</p></li><li><p>Technical workshops</p></li><li><p>Design governance</p></li><li><p>Implementation planning</p></li></ul></li></ul><p>Preferred Skills</p><ul><li><p>Experience with enterprise tokenization platforms.</p></li><li><p>Experience with privacy and permissioning models in DLT platforms.</p></li><li><p>Experience with cloud-based deployment of blockchain solutions.</p></li><li><p>Familiarity with DevSecOps and CI/CD for blockchain environments.</p></li><li><p>Understanding of financial transaction processing, controls, reconciliation, and audit requirements.</p></li><li><p>Knowledge of secure smart contract review and governance practices.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>10+ years of overall technology experience, with at least 5+ years of relevant experience in blockchain, DLT, and digital asset technologies.</p></li><li><p>Strong hands-on experience in enterprise blockchain architecture and implementation.</p></li><li><p>Proven experience in designing and delivering secure, scalable, enterprise-grade DLT solutions.</p></li><li><p>Experience working in banking, financial services, fintech, or other regulated environments.</p></li></ul><p>Technical Skills</p><ul><li><p>Strong understanding of:</p><ul><li><p>Distributed Ledger Technology (DLT)</p></li><li><p>Permissioned and public blockchain models</p></li><li><p>Consensus mechanisms</p></li><li><p>Node architecture</p></li><li><p>Smart contracts</p></li><li><p>Tokenization frameworks</p></li><li><p>Wallet and custody architecture</p></li><li><p>Key management</p></li><li><p>On-chain and off-chain integration models</p></li></ul></li><li><p>Strong experience with:</p><ul><li><p>Hyperledger Fabric</p></li><li><p>Enterprise blockchain frameworks and related components</p></li></ul></li><li><p>Experience with:</p><ul><li><p>Smart contract design and development</p></li><li><p>Digital asset platforms</p></li><li><p>Blockchain network architecture</p></li><li><p>API and middleware integration</p></li><li><p>Security controls for DLT solutions</p></li><li><p>Reconciliation and transaction lifecycle design</p></li></ul></li></ul><p>Security, Wallet & Custody</p><ul><li><p>Good understanding of:</p><ul><li><p>Multi-Party Computation (MPC)</p></li><li><p>Hardware Security Modules (HSM)</p></li><li><p>Private key management</p></li><li><p>Transaction signing workflows</p></li><li><p>Institutional wallet controls</p></li><li><p>Multi-level approval workflows</p></li><li><p>Disaster recovery and operational resilience</p></li></ul></li></ul><br><ol><li><p>Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.</p></li><li><p>Master's degree is an advantage.</p></li><li><p>Relevant blockchain certifications are preferred.</p></li><li><p>Cloud and security certifications are a plus.</p></li></ol>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description We are looking for an experienced DevOps Engineer to build, automate, and manage enterprise deployment environments with a strong focus on air-gapped infrastructure and OpenShift clusters .<br> The ideal candidate will design and maintain CI/CD pipelines, automate infrastructure, manage containerized applications, and ensure secure, reliable, and scalable deployments.<br> Key Responsibilities Design, implement, and maintain CI/CD pipelines for application and AI solution deployments.<br> Work in air-gapped environments and manage OpenShift clusters .<br> Automate infrastructure provisioning, configuration, and deployment processes.<br> Manage containers, orchestration platforms, and deployment environments.<br> Monitor application performance, availability, and operational health.<br> Implement logging, monitoring, alerting, backup, and disaster recovery solutions.<br> Apply infrastructure security best practices, secrets management, and system hardening.<br> Optimize deployment efficiency, scalability, reliability, and operational costs.<br> Support release management, production deployments, and incident resolution.<br> Collaborate with development, AI, QA, and infrastructure teams.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 5+ years of DevOps experience.<br> Hands-on experience working in air-gapped environments .<br> Strong experience managing Red Hat OpenShift clusters.<br> Experience designing and maintaining CI/CD pipelines .<br> Experience with Docker and Kubernetes/OpenShift .<br> Experience automating infrastructure using Ansible , Terraform , or similar tools.<br> Experience with Linux administration and shell scripting.<br> Experience implementing monitoring and logging solutions (e.<br>g., Prometheus, Grafana, ELK, Splunk).<br> Experience with backup, disaster recovery, and infrastructure security.<br> Knowledge of secrets management and infrastructure hardening.<br> Strong troubleshooting and problem-solving skills.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a detail-oriented Quality Assurance (QA) Engineer to ensure the quality, reliability, and performance of enterprise applications and AI-powered solutions.<br> The ideal candidate will be responsible for planning and executing comprehensive testing activities, validating AI outputs, identifying defects, and ensuring all deliverables meet quality standards before production release.<br> Key Responsibilities Develop test strategies, test plans, and comprehensive test cases.<br> Perform functional, integration, regression, system, and user acceptance testing (UAT).<br> Validate AI and Agentic AI outputs against business requirements and quality standards.<br> Identify, document, track, and verify defects through resolution.<br> Execute both manual and automated testing where applicable.<br> Verify application performance, usability, reliability, and security.<br> Ensure all deliverables meet quality standards before production deployment.<br> Prepare test reports, defect reports, and QA documentation.<br> Collaborate closely with developers, AI engineers, business analysts, and stakeholders to improve product quality continuously.<br> Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.<br> 4+ years of Quality Assurance experience.<br> Experience in manual and automated testing.<br> Strong knowledge of functional, integration, regression, system, and UAT testing.<br> Experience with defect tracking and test management tools (e.<br>g., Jira, Azure DevOps, TestRail).<br> Experience testing REST APIs using tools such as Postman.<br> Experience validating AI or Generative AI applications is a plus.<br> Understanding of software development lifecycle (SDLC) and Agile methodologies.<br> Strong analytical, problem-solving, and documentation skills.<br> Excellent communication and teamwork skills.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced and organized Project Manager to lead projects from initiation through completion.<br> The Project Manager will be responsible for planning, coordinating, and managing project resources, schedules, budgets, and risks while ensuring successful delivery that meets business objectives and stakeholder expectations.<br> Key Responsibilities Define project scope, objectives, deliverables, and success criteria.<br> Develop and maintain detailed project plans, schedules, and budgets.<br> Coordinate cross-functional teams to ensure project milestones are achieved.<br> Monitor project progress and proactively address risks, issues, and changes.<br> Manage stakeholder expectations through regular communication and status reporting.<br> Ensure projects are delivered on time, within budget, and according to quality standards.<br> Allocate resources effectively and optimize team performance.<br> Facilitate project meetings, workshops, and decision-making sessions.<br> Track project performance using key performance indicators (KPIs).<br> Maintain project documentation, including plans, reports, and lessons learned.<br> Ensure compliance with organizational policies, industry standards, and contractual requirements.<br> Support continuous improvement by identifying opportunities to enhance project management processes.<br> Private Health Insurance Training &amp; Development Performance Bonus Required Qualifications Bachelor's degree in Business Administration, Engineering, Information Technology, or a related field.<br> 3–7+ years of project management experience.<br> Strong knowledge of project management methodologies (Waterfall, Agile, or Hybrid).<br> Proficiency with project management tools such as Microsoft Project, Jira, Asana, Trello, or Monday.<br>com. Excellent leadership, communication, negotiation, and organizational skills.<br> Strong analytical and problem-solving abilities.<br> Ability to manage multiple projects simultaneously.<br> Preferred Qualifications Project Management Professional (PMP) certification.<br> PRINCE2, Agile Certified Practitioner (PMI-ACP), or Scrum Master certification.<br> Experience managing cross-functional and geographically distributed teams.<br></span> </div>

<p>International Energy Resources is seeking an experienced Odoo ERP Techno-Functional Engineer to join our growing team. This role is ideal for someone who combines strong Odoo development expertise with a solid understanding of ERP business processes and enjoys working closely with stakeholders to deliver practical business solutions. As part of our digital transformation journey, you will play a key role in enhancing our Odoo ERP platform, supporting business process improvements, leading system integrations, and preparing the organization for the UAE's upcoming e-Invoicing requirements.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li><p>Analyze business requirements and translate them into functional and technical ERP solutions.</p></li><li><p>Configure, customize, and develop Odoo modules across Finance, Procurement, Inventory, Manufacturing. </p></li><li><p>Lead and support the implementation of UAE e-Invoicing requirements, including system integrations and regulatory compliance.</p></li><li><p>Develop and maintain custom Odoo applications using Python.</p></li><li><p>Integrate Odoo with third-party systems, APIs, and business applications.</p></li><li><p>Support ERP enhancements, upgrades, testing, deployments, and user training.</p></li><li><p>Collaborate with business users to optimize workflows and improve operational efficiency.</p></li><li><p>Troubleshoot system issues and provide ongoing technical and functional support.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Experience with UAE e-Invoicing, VAT compliance, ERP integrations is a strong advantage.</p></li><li><p>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</p></li><li><p>Minimum 3–5 years of experience in Odoo ERP development and techno-functional consulting.</p></li><li><p>Strong experience with Odoo v17+ and Python.</p></li><li><p>Good understanding of Manufacturing, Inventory, Procurement, Finance, and Supply Chain processes.</p></li><li><p>Knowledge of ERP implementation methodologies and business process mapping.</p></li></ol>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Senior Full Stack Developer will participate in the implementation of the Ministry's Digital Transformation Program by designing, developing, testing, and maintaining enterprise web applications, APIs, and system integrations.<br> The role is responsible for delivering end-to-end solutions across both frontend and backend technologies while collaborating with the implementation vendor to ensure successful solution delivery, knowledge transfer, and long-term ownership of the Digital Transformation platform.<br> Key Responsibilities Design, develop, test, and maintain enterprise applications using Microsoft .<br>NET technologies.<br> Develop and maintain RESTful APIs and backend services.<br> Develop integrations with internal and external enterprise systems.<br> Participate in modernization of legacy applications.<br> Support data migration and integration activities.<br> Optimize application performance, scalability, and security.<br> Participate in system analysis, technical design, testing, deployment, and production support.<br> Produce technical documentation and contribute to knowledge transfer.<br> Ensure compliance with coding standards, security policies, and software development best practices Private Health Insurance Pension Plan Training &amp; Development Performance Bonus Qualifications &amp; Experience Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field.<br> Minimum 7 years of software development experience.<br> Minimum 5 years of hands-on experience with Microsoft .<br>NET technologies Required Technical Skills Backend Development C# .<br>NET 8 / ASP.<br>NET Core ASP.<br>NET MVC / Web API Entity Framework Core RESTful API Development Dependency Injection LINQ Frontend Development HTML5 CSS3 JavaScript (ES6+) TypeScript Angular (Angular 13+ or later) Bootstrap Responsive Web Design Database SQL Server T-SQL Stored Procedures Database Design and Performance Tuning</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Gather and analyze business requirements from stakeholders.</p></li><li><p>Design, configure, and customize CRM solutions based on business needs.</p></li><li><p>Implement and maintain CRM platforms such as Microsoft Dynamics 365, Salesforce, Zoho CRM, or HubSpot.</p></li><li><p>Configure workflows, automation, dashboards, reports, and security roles.</p></li><li><p>Integrate CRM systems with ERP, websites, APIs, and other third-party applications.</p></li><li><p>Perform data migration, data cleansing, and data validation activities.</p></li><li><p>Troubleshoot and resolve CRM system issues and provide technical support.</p></li><li><p>Conduct system testing, user acceptance testing (UAT), and quality assurance.</p></li><li><p>Prepare technical and functional documentation.</p></li><li><p>Train end users and provide post-implementation support.</p></li><li><p>Monitor CRM performance and recommend enhancements.</p></li><li><p>Ensure data integrity, security, and compliance with organizational policies.</p></li><li><p>Collaborate with cross-functional teams to deliver CRM projects within agreed timelines</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.</p></li><li><p>Relevant CRM certifications are an advantage (Salesforce, Microsoft Dynamics 365, Zoho CRM, HubSpot, etc.).</p></li></ul><p>Experience</p><ul><li><p>Minimum 3–5 years of experience in CRM implementation, configuration, or consulting.</p></li><li><p>Experience with CRM integrations and business process automation.</p></li><li><p>Experience in client-facing consulting and project implementation is preferred.</p></li></ul><p>Technical Skills</p><ul><li><p>CRM platforms (Microsoft Dynamics 365, Salesforce, Zoho CRM, HubSpot, SAP CRM)</p></li><li><p>CRM implementation and customization</p></li><li><p>Workflow automation</p></li><li><p>CRM administration and configuration</p></li><li><p>SQL and database management</p></li><li><p>REST/SOAP APIs and system integration</p></li><li><p>Data migration and data cleansing</p></li><li><p>Reporting and dashboards (Power BI or CRM reporting tools)</p></li><li><p>User management and security roles</p></li><li><p>System testing and troubleshooting</p></li></ul><p>Soft Skills</p><ul><li><p>Strong analytical and problem-solving skills</p></li><li><p>Excellent communication and presentation skills</p></li><li><p>Client relationship management</p></li><li><p>Stakeholder management</p></li><li><p>Project coordination</p></li><li><p>Attention to detail</p></li><li><p>Time management</p></li><li><p>Teamwork and collaboration</p></li><li><p>Ability to work independently and manage multiple projects</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary: <br> <p>Our client, a multinational company is looking for a Senior Field Service Engineer. You will be responsible in overseeing within the Customer Satisfaction Division (CSD) by providing advanced technical support to distributors and dealers, resolving complex technical issues, improving customer satisfaction, and ensuring high-quality after-sales service. The role also supports business strategy, partner capability development, and continuous service improvement.</p><br><br> Key Responsibilities: <br> <ul> <li><strong>Strategy &amp; Compliance</strong><ul><li>Execute Field Services strategy aligned with company objectives.</li><li>Implement policies, processes, and compliance standards.</li><li>Monitor operational performance, risks, and regulatory compliance.</li></ul></li><li><strong>Technical &amp; Operational Management</strong><ul><li>Lead technical support activities for distributors, dealers, and service teams.</li><li>Troubleshoot complex hardware and software issues.</li><li>Evaluate dealer technical capabilities and recommend improvements.</li><li>Collaborate with product, sales, logistics, and warehouse teams to ensure timely issue resolution and product delivery.</li><li>Oversee service operations, resource allocation, and budget adherence.</li></ul></li><li><strong>Training &amp; Development</strong><ul><li>Train and mentor Field Engineers and dealer technicians.</li><li>Develop technical training materials and evaluate training effectiveness.</li><li>Promote continuous learning, innovation, and knowledge sharing.</li></ul></li><li><strong>Customer &amp; Stakeholder Management</strong><ul><li>Serve as the primary technical liaison for distributors, dealers, service centers, and vendors.</li><li>Build strong customer relationships through professional communication and technical guidance.</li><li>Support sales teams by identifying upselling and cross-selling opportunities.</li></ul></li><li><strong>Reporting</strong><ul><li>Maintain accurate service records, parts usage, and labor data in the CRM/Service Management System.</li><li>Prepare operational and performance reports for management.</li></ul></li> </ul> <br> Requirements: <br> <ul> <li><ul><li>Bachelor's degree or diploma in Electrical/Electronic Engineering, Information Technology, or a related field.</li><li>5–7 years of experience in customer service/field service management within the consumer electronics, home appliances, refrigeration, or AV industry.</li></ul></li> </ul> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><u>JOB PURPOSE</u>&nbsp;</strong></p><br> <p>The jobholder is responsible to provide with specialized&nbsp;expertise&nbsp;in the areas of business analysis and processes support for all&nbsp;the function&nbsp;systems; including SAP and Non-SAP applications, to ensure achieving the desired system automation for&nbsp;Borouge’s&nbsp;plants.&nbsp;</p><br> <p>This role includes; providing the&nbsp;first-line&nbsp;support&nbsp;for computerized maintenance management system (SAP), asset performance management systems, content management solutions, planning and scheduling systems, other custom applications and interfaces to support Maintenance for all&nbsp;system users, contribute and coordinate the&nbsp;applications’&nbsp;projects for process automation until fully functioning, report and develop the creation and update of performance matrices and report’ generating, and contribute to the implementation for the Policies and Procedures.&nbsp;</p><br> <p><strong><u>KEY ACCOUNTABILITIES</u>&nbsp;</strong></p><br> <p><strong><em>Job Specific Accountabilities</em></strong>&nbsp;</p><br> <p><strong><u>Process Automation &amp; Projects</u></strong>&nbsp;</p><br> <ul> <li>Conduct studies and initiate actions what would support the automation of the function processes. And provide and prepare economic feasibility and comprehensive testing studies to support the financial and technical viability of both SAP and non-SAP systems and provides recommendations as&nbsp;appropriate.&nbsp;&nbsp;</li> </ul> <ul> <li>Study&nbsp;and&nbsp;analyze&nbsp;the requirements of users from various&nbsp;functional&nbsp;areas to evaluate the required updates&nbsp;considering&nbsp;the existing features of&nbsp;the&nbsp;function.&nbsp;</li> </ul> <ul> <li>Plan, prioritize,&nbsp;organize,&nbsp;and recommend the approved projects’ list in line with the&nbsp;function&nbsp;business&nbsp;plan, and align the project plans,&nbsp;timing,&nbsp;and milestones with the Information Technology to ensure&nbsp;timely&nbsp;launch of the updates in SAP and other system without any delay.&nbsp;</li> </ul> <ul> <li>Supervise and control the new implementation of approved related projects until&nbsp;completion&nbsp;phase and users’&nbsp;satisfaction.&nbsp;And&nbsp;monitor&nbsp;the implementation of new SAP projects, to ensure the adaptation of such projects to&nbsp;the company’s&nbsp;scope, specifications, and priorities.&nbsp;</li> </ul> <ul> <li>Contribute and develop for a new&nbsp;project&nbsp;the project charter to define the&nbsp;objectives,&nbsp;allocate&nbsp;budget and assign in site / out site resources.&nbsp;</li> </ul> <p><strong><u>Process Integration &amp; Optimization</u></strong>&nbsp;</p><br> <ul> <li>Assess the need for incorporating any changes in the&nbsp;processes, study the implications of changes or alterations to the modules in the function in relation to their impact on other and related&nbsp;systems&nbsp;processes&nbsp;in the&nbsp;Companies.&nbsp;</li> </ul> <ul> <li>Participate and&nbsp;contribute&nbsp;to&nbsp;the&nbsp;major IT&nbsp;projects which related to company strategy such as Master&nbsp;date&nbsp;Data&nbsp;management,&nbsp;segregation of duties&nbsp;(SoD),&nbsp;and governance,&nbsp;risk &amp; competence&nbsp;(GRC)&nbsp;and&nbsp;participate&nbsp;in security level and disaster recovery.&nbsp;</li> </ul> <ul> <li>Supervise,&nbsp;monitor,&nbsp;and test the process and system&nbsp;update’s&nbsp;requirements to meet the criteria in System Test.&nbsp;</li> </ul> <ul> <li>Manage the&nbsp;applications&nbsp;access, users’ authorities, and other user access to different function modules and systems to ensure that the systems are meeting the information&nbsp;requirements and&nbsp;support the future business plans for&nbsp;the function.&nbsp;</li> </ul> <p><strong><u>Business&nbsp;Process&nbsp;&amp; User&nbsp;Support</u></strong>&nbsp;</p><br> <ul> <li>Train and&nbsp;coach,&nbsp;the system users on&nbsp;a regular&nbsp;basis, to ensure their capabilities for the best usage of the recent or all system features.&nbsp;&nbsp;</li> </ul> <ul> <li>Control and track function problems during and after the implementation and provide solutions to solve these problems.&nbsp;</li> </ul> <p><strong><u>Business Process Management</u></strong>&nbsp;</p><br> <ul> <li>Carry out and control in investigation studies aimed at developing new&nbsp;functions.&nbsp;</li> </ul> <ul> <li>Investigate the market&nbsp;/ industry&nbsp;for a new application which&nbsp;helps&nbsp;enhance and develop our company function and&nbsp;to meet&nbsp;our new requirements and&nbsp;targets.&nbsp;&nbsp;</li> </ul> <ul> <li>Review and approve procedures and related manuals for both SAP and non-SAP applications. Ensures that these are properly implemented and reviews continuously to enhance their benefits. Includes&nbsp;establishing&nbsp;periodic back-up procedures.&nbsp;</li> </ul> <ul> <li>Identify&nbsp;problems and opportunities for improvement with existing information systems, as well as&nbsp;possible solutions.&nbsp;</li> </ul> <p><strong><u>QUALIFICATIONS,&nbsp;EXPERIENCE, KNOWLEDGE &amp; SKILLS</u></strong>&nbsp;</p><br> <p><strong><em>Minimum Qualification</em></strong>&nbsp;</p><br> <ul> <li>University degree in Management Information Systems, or any related discipline&nbsp;</li> </ul> <ul> <li>Fluency in English Language; written and oral&nbsp;</li> </ul> <p><strong><em>Minimum Experience &amp; Knowledge &amp; Skills</em></strong>&nbsp;</p><br> <ul> <li>Minimum of 5 - 8 years of total experience; including at least 3 years of experience as Business Information Systems Specialist, or IT System Analyst.&nbsp;</li> </ul> <ul> <li>Minimum of 3 - 6 years of the experience in Technical for Petrochemicals Oil &amp; Gas Companies&nbsp;</li> </ul> <ul> <li>Experience&nbsp;in computerized maintenance management systems&nbsp;</li> </ul> <ul> <li>Skilled in Policies and Procedures, Delegation of Authority (DOA), and Process Flowcharts.&nbsp;</li> </ul> <ul> <li>Knowledge of SAP Workflow,&nbsp;ABAP,&nbsp;and Visual Basic for Applications (VBA) is an&nbsp;advantage.&nbsp;</li> </ul> <ul> <li>Understanding of the Respective Business Processes and Applications.&nbsp;</li> </ul> <ul> <li>Sound knowledge in developing and delivering training and awareness sessions.&nbsp;</li> </ul> <ul> <li>Excellent problem solving and&nbsp;a prominent level&nbsp;of analytical skills.&nbsp;</li> </ul> <ul> <li>Proven organizational, record-keeping and time management skills.&nbsp;</li> </ul> <ul> <li>Build and&nbsp;maintain&nbsp;effective working relationships with&nbsp;other.&nbsp;&nbsp;</li> </ul> <ul> <li>Knowledge of IT related technologies, solutions, and best practices.&nbsp;</li> </ul> <ul> <li>Knowledge of Project Management is an advantage.&nbsp;</li> </ul> <ul> <li>Exposure to work as Business Analyst in IT Companies.&nbsp;</li> </ul> <ul> <li>Understanding the function process concepts&nbsp;&nbsp;</li> </ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>2.1 Avaya IP Telephony &amp; Unified Contact Centre</p><ul><li><p>Install, configure, and maintain Avaya IP Office PABX systems across all group locations.</p></li><li><p>Administer Avaya endpoints: IP phones, softphones, conference units, and voicemail platforms.</p></li><li><p>Configure and manage call routing, IVR menus, hunt groups, pickup groups, and extension management.</p></li><li><p>Integrate Avaya IP Office with Avaya Unified Contact Centre (Avaya IPOCC / CCC) including agent configuration, queue management, and wallboard/reporting feeds.</p></li><li><p>Troubleshoot call quality issues (jitter, latency, one-way audio), registration failures, and trunk connectivity faults.</p></li><li><p>Perform regular PABX configuration backups, firmware upgrades, and capacity planning.</p></li><li><p>Liaise with Avaya partners and vendors for licensing, escalations, and advanced support.</p></li></ul><p>2.2 CCTV &amp; Video Surveillance Systems</p><ul><li><p>Install, configure, and maintain IP and analogue CCTV systems across all Arenco Group sites.</p></li><li><p>Administer Video Management Software (VMS), NVR/DVR systems, and camera infrastructure including PTZ, dome, and bullet cameras.</p></li><li><p>Manage storage capacity for video recordings and enforce retention policies aligned with compliance requirements.</p></li><li><p>Perform scheduled health checks, firmware updates, and preventive maintenance on all CCTV components.</p></li><li><p>Support incident investigation by providing authorised footage retrieval and audit trails.</p></li><li><p>Coordinate with physical security teams and management on system audits and expansion requirements.</p></li></ul><p>2.3 Access Control Systems</p><ul><li><p>Implement, configure, and administer electronic access control systems including card readers, biometric devices, and door controllers.</p></li><li><p>Manage user provisioning, access rights, and role-based access policies in the access control platform.</p></li><li><p>Enrol, modify, and deactivate user credentials (cards, PINs, biometrics) in coordination with HR and Security departments.</p></li><li><p>Monitor access logs, generate compliance reports, and flag anomalies or unauthorised access attempts to relevant stakeholders.</p></li><li><p>Maintain and test door interlocks, electric strikes, magnetic locks, and fail-safe/fail-secure hardware.</p></li><li><p>Ensure seamless integration of access control systems with CCTV and alarm systems for unified physical security management.</p></li></ul><p>2.4 Time &amp; Attendance Systems</p><ul><li><p>Deploy, configure, and maintain time and attendance hardware across all group sites (biometric terminals, RFID readers, facial recognition units).</p></li><li><p>Integrate time and attendance devices with HR/Payroll platforms to ensure accurate and automated data flow.</p></li><li><p>Troubleshoot device connectivity, synchronization errors, and data discrepancies between hardware and software platforms.</p></li><li><p>Ensure system uptime and data integrity to support payroll processing deadlines.</p></li></ul><p>2.5 End-User Computing &amp; Desktop Support</p><ul><li><p>Manage the full hardware lifecycle of desktops, laptops, workstations, printers, and peripherals across all subsidiaries.</p></li><li><p>Oversee hardware procurement, standardization, and refresh cycles in coordination with IT management.</p></li><li><p>Configure and deploy end-user devices using imaging tools and MDM platforms.</p></li><li><p>Diagnose and resolve hardware faults efficiently to minimize business disruption within defined SLA targets.</p></li></ul><p>2.6 Network Hardware &amp; Physical Infrastructure</p><ul><li><p>Support structured cabling, rack management, and physical network infrastructure across sites.</p></li><li><p>Coordinate with the Network Engineering team on hardware-related connectivity faults and PoE infrastructure support.</p></li></ul><p>2.7 Design &amp; Specialist Software Support</p><ul><li><p>Install, configure, and troubleshoot design and engineering applications including AutoCAD, 3ds Max, Revit, SketchUp, and equivalent tools.</p></li><li><p>Ensure hardware compatibility and optimise workstation performance for graphics-intensive design software.</p></li><li><p>Manage software licensing, activation, and updates for design tools in coordination with department heads.</p></li><li><p>Advise on workstation hardware specifications (GPU, RAM, NVMe storage) to meet design application requirements.</p></li><li><p>Provide hands-on support to end users experiencing installation failures, application crashes, or performance degradation.</p></li></ul><p>2.8 Microsoft 365 &amp; Email Client Support</p><ul><li><p>Provide hands-on support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office suite (Word, Excel, PowerPoint).</p></li><li><p>Configure and troubleshoot Microsoft 365 email client profiles, mailbox settings, shared mailboxes, distribution lists, and calendar sharing across end-user devices.</p></li><li><p>Support Microsoft Teams configuration including channel setup, meeting room integration, and audio/video device troubleshooting.</p></li><li><p>Coordinate with the IT team on Exchange Online policies, retention settings, and compliance configurations as directed.</p></li><li><p>Educate end users on Microsoft 365 best practices, security awareness, and effective use of collaboration tools.</p></li></ul><p>2.9 General IT Operations</p><ul><li><p>Maintain accurate asset registers for all hardware under management.</p></li><li><p>Participate in after-hours maintenance windows and provide on-call support for critical infrastructure incidents.</p></li><li><p>Adhere to Arenco Group IT governance policies, security frameworks, and change management procedures.</p></li></ul></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Education</p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related field.</p></li><li><p>Diploma holders with substantial and demonstrably relevant technical experience will be considered.</p></li></ul><p>3.2 Experience</p><ul><li><p>Minimum 3–5 years of hands-on experience in hardware engineering, IT infrastructure, or a comparable multi-discipline support role.</p></li><li><p>Proven and demonstrable experience with Avaya IP Office PABX administration, configuration, and Unified Contact Centre integration – MANDATORY.</p></li><li><p>Hands-on experience with CCTV, access control, and time and attendance hardware – MANDATORY.</p></li><li><p>Valid UAE Driving License – MANDATORY.</p></li><li><p>Prior experience in a large multi-entity or group-of-companies environment is strongly preferred.</p></li><li><p>UAE work experience preferred; familiarity with local vendor landscape and regulatory environment is advantageous.</p></li></ul></li></ol><p></p></section>