Joomla Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p><span><strong>Job Objective: </strong></span><span><span>Develop and implement an integrated governance system for IT governance, AI governance, and cybersecurity governance that ensures alignment of technical and digital initiatives with the organizational strategy, enhances digital transformation and empowerment, and raises the digital maturity of the Dubai Government Human Resources Department. Achieve organizational excellence by developing policies and regulatory frameworks, improving processes, managing data, fostering innovation, and measuring digital performance and value, in line with best practices and government and international standards.</span></span></p><br><p><strong>Responsibilities:</strong></p><br><span><span><strong>First: IT governance</strong></span></span><span><span> · </span></span><span><span>Develop and update the IT governance framework in line with national and international standards</span><span>.</span></span><span><span> ·</span></span><span><span>Prepare and review IT policies, procedures, and operational guides</span><span>.</span></span><span><span> ·</span></span><span><span>Ensure alignment of IT investments and initiatives with the Dubai Government HR Department strategy</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor compliance with approved governance frameworks, laws, and policies</span><span>.</span></span><span><span> ·</span></span><span><span>Prepare compliance and governance reports and submit to senior management</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor application of controls for IT services management, supplier management, and technology contracts</span></span><span><span> </span></span><span><strong>Second: AI governance</strong></span></span><span><span> ·</span></span><span><span>Develop and implement an AI governance framework</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor compliance with ethical, legal, and regulatory AI controls</span><span>.</span></span><span><span> ·</span></span><span><span>Assess risks and challenges associated with using AI technologies</span><span>.</span></span><span><span> ·</span></span><span><span>Measure operational and organizational impact of AI initiatives</span><span>.</span></span><span><span> ·</span></span><span><span>Support adoption of smart solutions and emerging technologies according to approved policies</span><span>.</span></span><span><span> ·</span></span><span><span>Promote responsible and safe use of AI applications</span></span><span><span> </span></span><span><strong>Third: Cybersecurity governance</strong></span></span><span><span> ·</span></span><span><span>Monitor compliance with cybersecurity controls and regulatory policies</span><span>.</span></span><span><span> ·</span></span><span><span>Coordinate with the cybersecurity team to address risks and security gaps</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor implementation of compliance and audit plans and close findings</span><span>.</span></span><span><span> ·</span></span><span><span>Support tech risk assessments and business continuity and disaster recovery management</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor cybersecurity KPIs and prepare regular reports</span></span><span><span> </span></span><span><strong>Fourth: Digital transformation and digital enablement</strong></span></span><span><span> ·</span></span><span><span>Develop digital enablement programs and improve the digital experience for employees and government entities</span><span>.</span></span><span><span> ·</span></span><span><span>Identify opportunities for digitization and automation and redesign services and procedures</span><span>.</span></span><span><span> ·</span></span><span><span>Support system and platform integration</span><span>.</span></span><span><span> ·</span></span><span><span>Enhance use of modern technologies to achieve operational efficiency</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor digital transformation indicators, analyze results, and issue recommendations</span></span><span><span> </span></span><span><span> ·</span></span><span><span>Prepare, implement, and monitor the digital transformation strategy and roadmap</span><span>.</span></span><span><span> <strong>Fifth: Digital maturity and institutional excellence</strong></span></span><span><span> ·</span></span><span><span>Prepare and implement plans to raise digital maturity according to approved government models and frameworks</span><span>.</span></span><span><span> ·</span></span><span><span>Periodically assess digital maturity and analyze gaps</span><span>.</span></span><span><span> ·</span></span><span><span>Prepare and monitor improvement plans tied to digital maturity indicators</span><span>.</span></span><span><span> ·</span></span><span><span>Support achieving institutional excellence and government digital transformation</span><span>.</span></span><span><span> ·</span></span><span><span>Participate in awards and government initiatives related to digital transformation and innovation</span><span>.</span></span><span><span> ·</span></span><span><span>Prepare executive reports on digital progress</span></span><span><span> </span></span><span><strong>Sixth: Data management and digital governance</strong></span></span><span><span> ·</span></span><span><span>Contribute to developing a data governance framework in coordination with relevant regulatory units and Dubai Digital Authority</span><span>.</span></span><span><span> ·</span></span><span><span>Support data quality, classification, and management initiatives</span><span>.</span></span><span><span> ·</span></span><span><span>Enhance effective data use in decision-making</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor compliance with data protection and privacy requirements</span><span>.</span></span><span><span> ·</span></span><span><span>Support data analytics and institutional intelligence projects</span></span><span><span> </span></span><span><strong>Seventh: Operations and performance improvement</strong></span></span><span><span> ·</span></span><span><span>Analyze, design, and develop enterprise processes</span><span>.</span></span><span><span> ·</span></span><span><span>Re-engineer, simplify, and improve process efficiency</span><span>.</span></span><span><span> ·</span></span><span><span>Document processes and develop workflow maps</span><span>.</span></span><span><span> ·</span></span><span><span>Identify opportunities for digital automation and service improvement</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor continuous improvement plans</span><span>.</span></span><span><span> ·</span></span><span><span>Apply Enterprise Process Management methodologies (BPM)</span><span> </span></span><span><strong>Eighth: Digital innovation and change management</strong></span></span><span><span> ·</span></span><span><span>Support institutional innovation culture and transition to an advanced digital environment</span><span>.</span></span><span><span> ·</span></span><span><span>Propose and evaluate emerging value-added technologies</span><span>.</span></span><span><span> ·</span></span><span><span>Contribute to managing organizational change related to digital initiatives</span><span>.</span></span><span><span> ·</span></span><span><span>Develop communication and awareness plans and digital capability-building programs</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor user adoption of digital solutions and analyze usage indicators</span></span><span><span> <strong>Ninth: </strong></span><span><strong>Performance metrics and governance</strong></span></span><span><span> ·</span></span><span><span>Develop strategic and operational performance indicators</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor and measure impact of digital and technology initiatives</span><span>.</span></span><span><span> ·</span></span><span><span>Develop dashboards and executive analyses</span><span>.</span></span><span><span> ·</span></span><span><span>Prepare periodic management reports</span><span>.</span></span><span><span> ·</span></span><span><span>Measure the digital value realization</span><span>.</span></span><span><span> <strong>Tenth: Managing digital initiatives and programs</strong></span></span><span><span> ·</span></span><span><span>Coordinate with regulatory units, partners, and government entities</span><span>.</span></span><span><span> ·</span></span><span><span>Prepare executive project reports</span><span>.</span></span><span><span> ·</span></span><span><span>Support applying project management and organizational change methodologies</span><span>.</span></span><span><span> ·</span></span><span><span>Perform any other duties assigned by the supervisor within the same field</span></span> <p><strong>: Behavioral competencies</strong></p><br><p>Effective communication <span>·</span></p><br><p>Excellence in execution <span>·</span></p><br><p><span>Organizational understanding </span> <span>·</span></p><br><p><span><span>Community service and responsiveness to employees' needs</span></span> <span>·</span></p><br><p><strong>: Technical competencies</strong></p><br><p><span>Ability to coordinate with internal and external entities to ensure compliance and achieve strategic objectives</span> <span>·</span></p><br><p><span>Knowledge of project management and change management.</span> <span>·</span></p><br><p><span>Knowledge of digital transformation and digital maturity</span> <span>·</span></p><br><p><span>Familiarity with governance and uses of AI</span> <span>·</span></p><br><p><span>ISO 38500 familiarity with IT governance frameworks</span> <span>·</span></p><br><p> <span>Familiarity with information security policies in the Dubai Government HR Department</span> <span>·</span></p><br><p><strong>: Educational qualification</strong></p><br><p><span>Bachelor’s or Master’s degree in information security or computer science from a globally recognized university.</span> <span>·</span></p><br><p><span><strong>Experience:</strong></span></p><br><p> <span>·</span><span>Bachelor’s degree: 8 years or more of experience in information security or IT</span></p><br><p> <span>·</span><span>Master’s degree: 6 years or more of experience in information security or IT</span></p><br><p><span><strong>Job skills:</strong></span></p><br><p><span>·</span><span>Proficiency in Oracle, GRP, and other IT programs, systems and applications.</span></p><br><p><span>·</span><span>Proficiency in Arabic and English.</span></p><br><p><span>·</span><span>The ability to analyze and interpret reports, surveys, and correspondence and respond to inquiries from employees and clients.</span></p><br><p><span>The ability to adapt to changes</span><span>.</span></p><br><p><span>·</span><span>Planning, organizing, and prioritizing</span><span>.</span></p><br><p><span>·</span><span>Data-driven decision making</span><span>.</span></p><br><br></div> </div>

<p style="font-family:Arial;"><strong>Job Qualifications &amp; Requirements</strong></p><p style="font-family:Arial;"><strong>Education</strong></p><ul><li>Bachelor's degree/ Master’s degree in Computer Science (CS)/ Information Technology (IT)/ Cybersecurity or related.</li></ul><p><strong>Experience</strong></p><ul><li>6 Years in case of Master’s degree (8 years in case of Bachelor’s degree)</li></ul><p><strong>Qualification</strong></p><ul><li>Certifications such as Certified Information Systems Security Professional (CISSP), SABSA</li></ul>

<p><strong>Job Qualifications &amp; Requirements</strong></p><p><strong>Education</strong></p><ul><li>Bachelor's degree/ Master’s degree in Computer Science/ Information Technology</li></ul><p><strong>Experience</strong></p><ul><li>9 Years in case of Master’s degree (11 years in case of Bachelor’s degree)</li></ul><p><strong>Qualification</strong></p><ul><li>Certifications such as Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM), ISO/IEC 27001 Lead Implementer/ Lead Auditor</li></ul>

<p style="direction:rtl;margin:0in 0in 11.2pt;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="color:black;font-family:&quot;RTA Office&quot;;font-size:14.5pt;"><span lang="AR-SA"><strong>&nbsp;Qualifications required:</strong></span></span></p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="color:black;direction:rtl;mso-list:l1 level1 lfo2;tab-stops:list .5in;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;RTA Office&quot;;"><span style="mso-fareast-font-family:&quot;Times New Roman&quot;;" lang="AR-SA">The applicant must be a citizen of the United Arab Emirates.</span></span></p></li><li class="MsoNormal" style="color:black;direction:rtl;mso-list:l1 level1 lfo2;tab-stops:list .5in;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;RTA Office&quot;;"><span style="mso-fareast-font-family:&quot;Times New Roman&quot;;" lang="AR-SA">Hold a bachelor's degree in information security, cyber security, or any related field.</span></span></p></li><li class="MsoNormal" style="color:black;direction:rtl;mso-list:l1 level1 lfo2;tab-stops:list .5in;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;RTA Office&quot;;"><span style="mso-fareast-font-family:&quot;Times New Roman&quot;;" lang="AR-SA">Fresh graduates or those with experience in the field.</span></span></p></li></ul><p style="text-align:right;">&nbsp;</p><p style="direction:rtl;margin:0in 0in 9.0pt;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="color:black;font-family:&quot;RTA Office&quot;;"><span lang="AR-SA"><strong>Start your career with the Roads and Transport Authority, and contribute to building a secure and sustainable digital future.</strong></span></span></p>

<p><strong>Job Qualifications &amp; Requirements</strong></p><p><strong>Education</strong></p><ul><li>Bachelor's degree/ Master’s degree in Computer Science/Information Technology</li></ul><p><strong>Experience</strong></p><ul><li>3 Years in case of Master’s degree (5 years in case of Bachelor's Degree)</li></ul><p><strong>Qualification</strong></p><ul><li>Certifications such as GCIH, GCIA,SIEM certifications</li></ul>

<div align="center"><table class="MsoNormalTable" style="border-collapse:collapse;border-style:none;mso-border-alt:solid windowtext .5pt;mso-border-insideh:.5pt solid windowtext;mso-border-insidev:.5pt solid windowtext;mso-padding-alt:0cm 5.4pt 0cm 5.4pt;mso-table-dir:ltr;mso-table-layout-alt:fixed;mso-yfti-tbllook:480;" dir="ltr" border="1" cellspacing="0" cellpadding="0" width="654"><tbody><tr style="mso-row-margin-right:.5pt;mso-yfti-firstrow:yes;mso-yfti-irow:0;"><td style="background-color:#4F81BD;border-color:windowtext;border-width:1.0pt;mso-background-themecolor:accent1;mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt;vertical-align:top;width:490.25pt;" width="654"><p class="MsoNormal" style="direction:ltr;margin:3.0pt 0cm;text-align:center;unicode-bidi:embed;" dir="LTR"><span style="color:white;font-family:&quot;Dubai&quot;,sans-serif;font-size:9.0pt;"><strong>Functional Authorities</strong></span></p></td><td style="border-style:none;mso-cell-special:placeholder;padding:0cm;" width="1"><p class="MsoNormal">&nbsp;</p></td></tr><tr style="mso-row-margin-right:.5pt;mso-yfti-irow:1;"><td style="background-color:white;border-bottom-style:none;border-left:1.0pt solid windowtext;border-right:1.0pt solid windowtext;border-top-style:none;mso-background-themecolor:background1;mso-border-left-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0cm 5.4pt;vertical-align:top;width:490.25pt;" width="654"><p class="MsoListParagraph" style="direction:ltr;margin:3.0pt 0cm 3.0pt 18.0pt;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Wingdings;font-size:9.0pt;"><span style="mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">§</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="color:black;font-family:Dubai-Regular;font-size:11.0pt;">Full functional authority for executing work and tasks as stated in the Delegation of Authority manual</span></p></td><td style="border-style:none;mso-cell-special:placeholder;padding:0cm;" width="1"><p class="MsoNormal">&nbsp;</p></td></tr><tr style="height:21.6pt;mso-row-margin-right:.5pt;mso-yfti-irow:2;"><td style="background-color:#4F81BD;border-color:windowtext;border-width:1.0pt;height:21.6pt;mso-background-themecolor:accent1;mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt;width:490.25pt;" width="654"><div class="page-break" style="page-break-after:always;"><span style="display:none;">&nbsp;</span></div><p class="MsoNormal" style="direction:ltr;margin-top:0cm;tab-stops:92.95pt;text-align:center;unicode-bidi:embed;" dir="LTR"><span style="color:white;font-family:&quot;Dubai&quot;,sans-serif;font-size:9.0pt;"><strong>Job Requirements</strong></span></p></td><td style="border-style:none;mso-cell-special:placeholder;padding:0cm;" width="1"><p class="MsoNormal">&nbsp;</p></td></tr><tr style="height:18.0pt;mso-row-margin-right:.5pt;mso-yfti-irow:3;"><td style="background-color:#DBE5F1;border-bottom-style:solid;border-color:windowtext;border-left-style:solid;border-right-style:solid;border-top-style:none;border-width:1.0pt;height:18.0pt;mso-background-themecolor:accent1;mso-background-themetint:51;mso-border-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0cm 5.4pt;width:490.25pt;" width="654"><p class="MsoNormal" style="direction:ltr;margin-top:0cm;tab-stops:92.95pt 157.5pt center 225.2pt;text-align:left;unicode-bidi:embed;" dir="LTR"><span style="color:black;font-family:&quot;Dubai&quot;,sans-serif;font-size:9.0pt;"><strong>Academic Qualifications</strong></span></p></td><td style="border-style:none;mso-cell-special:placeholder;padding:0cm;" width="1"><p class="MsoNormal">&nbsp;</p></td></tr><tr style="mso-row-margin-right:.5pt;mso-yfti-irow:4;"><td style="border-bottom-style:none;border-left:1.0pt solid windowtext;border-right:1.0pt solid windowtext;border-top-style:none;mso-border-left-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0cm 5.4pt;vertical-align:top;width:490.25pt;" width="654"><p class="MsoListParagraph" style="direction:ltr;margin:3.0pt 0cm 3.0pt 18.0pt;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Wingdings;font-size:11.0pt;"><span style="mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">§</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family:Dubai-Regular;font-size:11.0pt;">Diploma or Bachelor's degree in Information Security or any other related field from a recognized university</span></p></td><td style="border-style:none;mso-cell-special:placeholder;padding:0cm;" width="1"><p class="MsoNormal">&nbsp;</p></td></tr><tr style="height:18.0pt;mso-row-margin-right:.5pt;mso-yfti-irow:5;"><td style="background-color:#DBE5F1;border-color:windowtext;border-width:1.0pt;height:18.0pt;mso-background-themecolor:accent1;mso-background-themetint:51;mso-border-alt:solid windowtext .5pt;padding:0cm 5.4pt;width:490.25pt;" width="654"><p class="MsoNormal" style="direction:ltr;margin-top:0cm;tab-stops:92.95pt 157.5pt center 225.2pt;text-align:left;unicode-bidi:embed;" dir="LTR"><span style="color:black;font-family:&quot;Dubai&quot;,sans-serif;font-size:9.0pt;"><strong>Professional Experience</strong></span></p></td><td style="border-style:none;mso-cell-special:placeholder;padding:0cm;" width="1"><p class="MsoNormal">&nbsp;</p></td></tr><tr style="mso-row-margin-right:.5pt;mso-yfti-irow:6;"><td style="border-bottom-style:none;border-left:1.0pt solid windowtext;border-right:1.0pt solid windowtext;border-top-style:none;mso-border-left-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0cm 5.4pt;vertical-align:top;width:490.25pt;" width="654"><p class="MsoListParagraph" style="direction:ltr;margin:3.0pt 0cm 3.0pt 18.0pt;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Wingdings;font-size:9.0pt;"><span style="mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">§</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family:Dubai-Regular;font-size:11.0pt;">At least 8 years of professional experience in the field of specialization or any other related field</span></p></td><td style="border-style:none;mso-cell-special:placeholder;padding:0cm;" width="1"><p class="MsoNormal">&nbsp;</p></td></tr><tr style="height:21.6pt;mso-row-margin-right:.5pt;mso-yfti-irow:7;"><td style="background-color:#4F81BD;border-bottom-style:solid;border-color:windowtext;border-left-style:none;border-right-style:solid;border-top-style:solid;border-width:1.0pt;height:21.6pt;mso-background-themecolor:accent1;mso-border-bottom-alt:solid windowtext .5pt;mso-border-right-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0cm 5.4pt;width:490.25pt;" width="654"><p class="MsoNormal" style="direction:ltr;margin-top:0cm;tab-stops:92.95pt;text-align:center;unicode-bidi:embed;" dir="LTR"><span style="color:white;font-family:&quot;Dubai&quot;,sans-serif;font-size:9.0pt;"><strong>Required Competencies</strong></span></p></td><td style="border-bottom:1.0pt solid windowtext;border-left-style:none;border-right-style:none;border-top-style:none;mso-cell-special:placeholder;" width="1"><p class="MsoNormal">&nbsp;</p></td></tr><tr style="height:18.0pt;mso-yfti-irow:8;"><td style="background-color:#DBE5F1;border-bottom-style:solid;border-color:windowtext;border-left-style:solid;border-right-style:solid;border-top-style:none;border-width:1.0pt;height:18.0pt;mso-background-themecolor:accent1;mso-background-themetint:51;mso-border-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0cm 5.4pt;width:490.75pt;" colspan="2" width="654"><p class="MsoNormal" style="direction:ltr;margin-top:0cm;tab-stops:92.95pt 157.5pt center 225.2pt;text-align:left;unicode-bidi:embed;" dir="LTR"><span style="color:black;font-family:&quot;Dubai&quot;,sans-serif;font-size:9.0pt;"><strong>Behavioral Competencies</strong></span></p></td></tr><tr style="mso-yfti-irow:9;"><td style="background-color:white;border-bottom-style:solid;border-color:windowtext;border-left-style:solid;border-right-style:solid;border-top-style:none;border-width:1.0pt;mso-background-themecolor:background1;mso-border-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0cm 5.4pt;vertical-align:top;width:490.75pt;" colspan="2" width="654"><p class="MsoListParagraph" style="direction:ltr;margin:3.0pt 0cm 3.0pt 18.0pt;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Wingdings;font-size:11.0pt;"><span style="mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">§</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="color:black;font-family:Dubai-Regular;font-size:11.0pt;">Evoking and radiating positive energy (Intermediate)</span></p><p class="MsoListParagraph" style="direction:ltr;margin:3.0pt 0cm 3.0pt 18.0pt;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Wingdings;font-size:11.0pt;"><span style="mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">§</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="color:black;font-family:Dubai-Regular;font-size:11.0pt;">Community service and responding to customer needs (Intermediate)</span></p><p class="MsoListParagraph" style="direction:ltr;margin:3.0pt 0cm 3.0pt 18.0pt;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Wingdings;font-size:11.0pt;"><span style="mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">§</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="color:black;font-family:Dubai-Regular;font-size:11.0pt;">Excellence in execution (Intermediate)</span></p><p class="MsoListParagraph" style="direction:ltr;margin:3.0pt 0cm 3.0pt 18.0pt;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Wingdings;font-size:11.0pt;"><span style="mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">§</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="color:black;font-family:Dubai-Regular;font-size:11.0pt;">Financial awareness (Intermediate)</span></p></td></tr><tr style="height:18.0pt;mso-yfti-irow:10;"><td style="background-color:#DBE5F1;border-bottom-style:solid;border-color:windowtext;border-left-style:solid;border-right-style:solid;border-top-style:none;border-width:1.0pt;height:18.0pt;mso-background-themecolor:accent1;mso-background-themetint:51;mso-border-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0cm 5.4pt;width:490.75pt;" colspan="2" width="654"><p class="MsoNormal" style="direction:ltr;margin-top:0cm;tab-stops:92.95pt 157.5pt center 225.2pt;text-align:left;unicode-bidi:embed;" dir="LTR"><span style="color:black;font-family:&quot;Dubai&quot;,sans-serif;font-size:9.0pt;"><strong>Technical Competencies</strong></span></p></td></tr><tr style="mso-yfti-irow:11;mso-yfti-lastrow:yes;"><td style="background-color:white;border-bottom-style:solid;border-color:windowtext;border-left-style:solid;border-right-style:solid;border-top-style:none;border-width:1.0pt;mso-background-themecolor:background1;mso-border-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0cm 5.4pt;vertical-align:top;width:490.75pt;" colspan="2" width="654"><p class="MsoListParagraph" style="direction:ltr;margin:3.0pt 0cm 3.0pt 18.0pt;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Wingdings;font-size:11.0pt;"><span style="mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">§</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="color:black;font-family:Dubai-Regular;font-size:11.0pt;">Governance and compliance with related standards and policies (Intermediate)</span></p><p class="MsoListParagraph" style="direction:ltr;margin:3.0pt 0cm 3.0pt 18.0pt;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Wingdings;font-size:11.0pt;"><span style="mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">§</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="color:black;font-family:Dubai-Regular;font-size:11.0pt;">Monitoring, evaluation, and risk management (Intermediate)</span></p><p class="MsoListParagraph" style="direction:ltr;margin:3.0pt 0cm 3.0pt 18.0pt;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Wingdings;font-size:11.0pt;"><span style="mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">§</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Wingdings;mso-fareast-font-family:Wingdings;mso-list:Ignore;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="color:black;font-family:Dubai-Regular;font-size:11.0pt;">Cybersecurity awareness (Intermediate)</span></p></td></tr></tbody></table></div>

<p>A reputable, established organization in Dubai is looking for an IT Support Specialist to provide day-to-day technical assistance and help maintain reliable IT operations. The ideal candidate should be a problem-solver with good communication skills and the ability to support users with hardware, software, and basic network-related issues.</p> <p>Key Responsibilities:</p> <p>Provide technical support to employees for hardware, software, and system-related issues.<br /> Install, configure, and maintain computers, printers, and other IT equipment.<br /> Troubleshoot desktop, laptop, operating system, and application problems.<br /> Assist users with email, internet, Wi-Fi, and network connectivity issues.<br /> Set up user accounts, devices, and basic access permissions.<br /> Monitor and report recurring technical problems and system issues.<br /> Perform routine maintenance and updates on IT equipment and software.<br /> Maintain records of IT assets, equipment, repairs, and support requests.<br /> Coordinate with external IT vendors when specialized technical assistance is required.<br /> Support data backup procedures and basic IT security practices.<br /> Ensure IT equipment is properly configured and available for users.<br /> Provide clear guidance to employees on common technical issues.</p> <p>Requirements:</p> <p>Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.<br /> Previous IT support experience is preferred.<br /> Good knowledge of Windows, Microsoft Office, hardware, and basic networking.<br /> Strong troubleshooting and problem-solving abilities.<br /> Good verbal and written communication skills.</p> <p>Note: Qualified candidates can send their CV via email to hr.sinthia@gmail.com</p>

We are seeking a skilled IT, Networking & Systems Administrator to manage and maintain our organization’s IT infrastructure. The ideal candidate will ensure system reliability, network security, and efficient operation of all IT systems while supporting users and troubleshooting technical issues.<br>Key Responsibilities Install, configure, and maintain servers, networks, and IT systems Monitor system performance and ensure high availability and reliability Manage LAN/WAN infrastructure, firewalls, switches, and routers Administer Windows/Linux servers, Active Directory, and virtualization platforms Ensure network security through firewalls, antivirus, and access controls Perform system backups and disaster recovery planning Troubleshoot hardware, software, and network issues Provide technical support to end users and resolve IT tickets Maintain documentation of systems, configurations, and procedures Manage cloud services (e.g., AWS, Azure) if applicable Ensure compliance with IT policies and security standards <br>Required Qualifications Bachelor’s degree in IT, Computer Science, or related field 3–7 years of experience in IT systems and network administration Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) Experience with Windows Server, Linux, and virtualization (VMware/Hyper-V) Hands-on experience with firewalls and network security tools Familiarity with cloud platforms (AWS, Azure, or Google Cloud) Strong troubleshooting and problem-solving skills <br>Preferred Qualifications Certifications such as Cisco (CCNA/CCNP), Microsoft (MCSA/MCSE), or Comp TIA (Network+, Security+) Experience with cybersecurity practices and tools Knowledge of scripting (Power Shell, Bash) Experience with monitoring tools and IT service management systems <br>Key Skills Network administration Systems management Cybersecurity awareness Troubleshooting and analytical thinking Communication and teamwork

<ul><li><p>Provide first-level IT support, troubleshooting hardware, software, and network issues to ensure seamless daily operations.</p></li><li><p>Assist in the preparation of financial reports and budget variance analyses, highlighting key discrepancies for management review.</p></li><li><p>Maintain and update the IT asset inventory, tracking hardware, software licenses, and user assignments for optimal resource management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Possess a Bachelor's degree in Finance, Accounting, Information Technology, or a related field.</li><li>Have 2-3 years of progressive experience in a dual IT and finance support role.</li><li>Demonstrate proficiency in accounting software (e.g., QuickBooks, Xero) and ERP systems.</li><li>Exhibit strong technical aptitude with experience in network troubleshooting and basic server administration.</li></ul>

The role of IT Engineer will be responsible for providing efficient and customer-focused technical support to users across the organization. The role will manage day-to-day IT support requests, troubleshoot hardware, software, network, NAS / File Server, Intune and Microsoft 365-related issues, and ensure timely resolution in accordance with defined SLAs. <br> Provide Level 1 IT support via phone, email, service desk, and in-person channels. <br> Log, prioritize, track, and resolve incidents and service requests within agreed SLAs. <br> Troubleshoot basic Windows, hardware, software, printer, and network connectivity issues. <br> Support Microsoft 365 applications including Outlook, Teams, One Drive, Word, and Excel. <br> Provide basic support for Microsoft Intune, including device enrollment, application deployment, and compliance issues. <br> Assist with basic Microsoft Defender endpoint security alerts and troubleshooting, escalating security incidents when required. <br> Provide basic Share Point and One Drive support, including access, permissions, and synchronization issues. <br> Support basic Wi-Fi, VPN, LAN, and internet connectivity troubleshooting. <br> Assist with user account, access, mailbox, and license requests. <br> Maintain accurate IT asset inventory and support device allocation, replacement, and collection. <br> Document troubleshooting steps and resolutions accurately in the ITSM/ticketing system. <br> Maintain and contribute to knowledge-based documentation and FAQs. <br> Escalate complex or unresolved issues to L2/L3 support teams with complete troubleshooting details. <br> <br><br><br><br>Requirements<br><br> 4–5 years of hands-on experience in IT service desk, desktop support, or technical support. <br> Proven experience troubleshooting Windows operating systems, hardware, software, printers, and basic network connectivity issues <br> Hands-on experience supporting Microsoft 365 applications including Outlook, Teams, One Drive, Word, and Excel <br> Hands-on experience with Microsoft Intune for device enrollment, application deployment, configuration, and compliance support <br> Basic experience with Microsoft Defender, Share Point Online, and One Drive administration and troubleshooting <br> Experience using ITSM/ticketing systems to log, prioritize, track, and resolve incidents and service requests <br> Experience providing remote and onsite technical support, with strong troubleshooting and customer service skills <br> Experience with IT asset management, user account/access requests, and maintaining technical documentation and knowledge-based articles <br> Good understanding of basic networking concepts including LAN, Wi-Fi, VPN, DNS, and internet connectivity <br> Strong communication, stakeholder management, documentation, and problem-solving skills, with the ability to escalate complex issues to L2/L3 support teams <br> Certifications: AZ900, ITIL V4, CCNA <br> Bachelor’s degree in information technology / Computer Science <br> <br><br><br>Benefits<br><br>As an employee of IFZA, you can expect: <br> 24 working days as annual leave <br> Annual flight home <br> Life insurance plan <br> Medical insurance plan (with the option to upgrade at your own cost) <br> Bonus scheme (in relevant departments)<br><br>Skills: 4–5 years of hands-on experience in IT service desk, desktop support, or technical support.<br>Proven experience troubleshooting Windows operating systems, hardware, software, printers, and basic network connectivity issues<br>Hands-on experience supporting Microsoft 365 applications including Outlook, Teams, One Drive, Word, and Excel<br>Hands-on experience with Microsoft Intune for device enrollment, application deployment, configuration, and compliance support<br>Basic experience with Microsoft Defender, Share Point Online, and One Drive administration and troubleshooting<br>Experience using ITSM/ticketing systems to log, prioritize, track, and resolve incidents and service requests<br>Experience providing remote and onsite technical support, with strong troubleshooting and customer service skills<br>Experience with IT asset management, user account/access requests, and maintaining technical documentation and knowledge-based articles<br>Good understanding of basic networking concepts including LAN, Wi-Fi, VPN, DNS, and internet connectivity<br>Strong communication, stakeholder management, documentation, and problem-solving skills, with the ability to escalate complex issues to L2/L3 support teams<br>Certifications: AZ900, ITIL V4, CCNA<br>Bachelor’s degree in information technology / Computer Science

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>IT Officer</span></span></span>&nbsp;<br><span><span>(<span>20344</span></span></span>)</p><br> <p><span><span>Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking&nbsp;one of&nbsp;the world’s most iconic horse racing destinations, our hotel&nbsp;offers&nbsp;exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.&nbsp;</span></span></p><br> <p><strong><span>Job Summary</span></strong></p><br> <p><em><span>The IT Officer is responsible for providing day-to-day technical support and assisting in the operation and maintenance of the hotel's IT systems, business applications, and end-user technology. The role supports colleagues across all departments by resolving technical issues, maintaining IT equipment, and ensuring that technology services remain reliable, secure, and available to support hotel operations. Working closely with the IT team, the position helps deliver effective technology solutions that contribute to operational efficiency and enhance the overall guest experience.</span></em></p><br> <p><em><span>The role provides support for the hotel's core technology platforms, including Microsoft 365, OPERA Cloud PMS, Simphony POS, telephony, guest Wi-Fi, CCTV, IPTV, and other operational systems. The IT Officer is also responsible for maintaining accurate IT records, supporting asset management activities, assisting with system upgrades and deployments, and ensuring compliance with IT policies and cybersecurity standards. Through a proactive and service-oriented approach, the position helps maintain high levels of user satisfaction while supporting the hotel's business objectives.</span></em></p><br> <p><strong><span>Key Responsibilities</span></strong></p><br> <ul> <li><span>Provide first-line technical support for colleagues and hotel departments.</span></li> <li><span>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripheral equipment.</span></li> <li><span>Assist users with Microsoft 365 applications, email services, password resets, and account access requests.</span></li> <li><span>Support hotel systems including OPERA Cloud PMS, Simphony POS, telephony, CCTV, IPTV, guest Wi-Fi, and IT equipment.</span></li> <li><span>Troubleshoot hardware, software, printing, and connectivity issues, escalating when required.</span></li> <li><span>Maintain and update helpdesk tickets, ensuring incidents and service requests are properly documented.</span></li> <li><span>Assist with software installations, system updates, antivirus management, and routine maintenance activities.</span></li> <li><span>Maintain accurate records of IT assets, equipment assignments, and inventory.</span></li> <li><span>Assist with device deployments, replacements, and office relocations.</span></li> <li><span>Support meeting rooms, events, and conference technology requirements.</span></li> <li><span>Follow IT policies, cybersecurity standards, and operational procedures.</span></li> <li><span>Maintain positive working relationships with colleagues and provide excellent customer service.</span></li> <li><span>Undertake any other duties as assigned by the IT Manager.</span></li> </ul> <p><strong><span>Skills, Experience &amp; Educational Requirements</span></strong></p><br> <ul> <li><span>Diploma or Degree in Information Technology, Computer Science, or a related field.</span></li> <li><span>Minimum 1–2 years of experience in an IT support role, preferably within hospitality.</span></li> <li><span>Experience supporting Microsoft Windows and Microsoft 365 environments.</span></li> <li><span>Basic knowledge of Active Directory, user account administration, and endpoint management.</span></li> <li><span>Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.</span></li> <li><span>Experience troubleshooting desktops, laptops, printers, and mobile devices.</span></li> <li><span>Familiarity with hospitality applications such as OPERA Cloud PMS and Simphony POS is advantageous.</span></li> <li><span>Strong troubleshooting and problem-solving skills.</span></li> <li><span>Good communication, interpersonal, and customer service skills.</span></li> <li><span>Microsoft, CompTIA, ITIL Foundation, or other relevant certifications are advantageous.</span></li> </ul> <p><span><span>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

IT Desktop Support End User Dubai6 Month Extendable Contract We are seeking a highly skilled and motivated Desktop Support End User to join our IT support team. The ideal candidate will have strong troubleshooting skills and experience providing technical assistance and support to end-users. You will be responsible for diagnosing and resolving hardware and software issues, maintaining desktop systems, and ensuring the overall smooth operation of IT services within the organization.<br>Key Responsibilities:Provide advanced technical support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve desktop and laptop issues, including operating system (Windows/Mac/Linux), application software, and peripheral devices (printers, scanners, etc.). Perform system imaging, OS installations, and software deployments using tools like SCCM, Ghost, or similar. Manage, maintain, and support Active Directory accounts, group policies, and permissions. Collaborate with the Level 1 support team to resolve escalated technical issues in a timely manner. Provide hands-on troubleshooting for desktop, laptop, and mobile devices, ensuring minimal downtime for end-users. Support the deployment, configuration, and management of desktop hardware and software, including patch management. Maintain knowledge base articles and documentation for common issues and solutions. Assist in the preparation and deployment of IT hardware and software upgrades. Work closely with the IT team to support and maintain IT infrastructure and services. Perform remote troubleshooting and provide user support through remote desktop tools. Respond to and prioritize service requests in accordance with Service Level Agreements (SLAs).<br>Required Qualifications:3+ years of experience in desktop support, IT support, or a related technical field. Proficiency in supporting Microsoft Windows OS (Windows 10/11), mac OS, and basic Linux systems. Experience with hardware troubleshooting and diagnostics (e.g., desktops, laptops, printers). Familiarity with Active Directory, Group Policy, DNS, DHCP, and other core network services. Experience with remote desktop support tools and ticketing systems. Strong problem-solving skills with a focus on customer service and efficient issue resolution. Excellent verbal and written communication skills. Ability to prioritize tasks and manage time effectively.<br>Preferred Qualifications:Comp TIA A+ or other relevant certifications. Experience with mobile device management (MDM) solutions. Familiarity with ITIL or similar IT service management frameworks. Experience with VMware or other virtualization technologies. Knowledge of cloud-based applications and services (e.g., Office 365, Google Workspace). IT Desktop Support in Dubai, United Arab Emirates

<ul><li><p>Strong experience with <strong>Windows Server, Active Directory, DNS, DHCP, Group Policy, VMware/Hyper-V, and HCI</strong>.</p></li><li><p>Hands-on experience with <strong>FortiGate firewalls, VPNs, LAN/WAN, VLANs, switches, routers, and Wi-Fi</strong>.</p></li><li><p>Experience in <strong>site networking, IT infrastructure configuration, installation, maintenance, and troubleshooting</strong> for offices and project sites.</p></li><li><p>Experience in planning and deploying <strong>servers, network infrastructure, firewalls, Wi-Fi, CCTV, access control, IP phones, and Internet connectivity</strong> for new and existing sites.</p></li><li><p>Strong knowledge of <strong>cybersecurity, endpoint security, patching, access control, and incident response</strong>.</p></li><li><p>Experience managing <strong>Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and email security</strong>.</p></li><li><p>Experience with <strong>backup, disaster recovery, QNAP/Synology/WD NAS, Proofpoint/Vircom</strong>, and data recovery.</p></li><li><p>Knowledge of <strong>ERP systems, SQL, Crystal Reports, IIS, SSL, DNS, and business applications</strong>.</p></li><li><p>Experience with <strong>IP telephony, CCTV, access control, biometric systems, and video conferencing</strong>.</p></li><li><p>Strong end-user support, troubleshooting, onboarding/offboarding, and IT asset-management skills.</p></li><li><p>Experience coordinating with <strong>IT vendors, contractors, telecom providers, and service providers</strong>.</p></li><li><p>Strong documentation, communication, analytical, and problem-solving skills.</p></li><li><p>Relevant <strong>Microsoft, Fortinet, VMware, Cisco, or CompTIA certifications</strong> are an advantage.</p></li><li><p><strong>UAE experience and UAE driving license are preferred.</strong></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree or Diploma in <strong>Information Technology, Computer Science, or a related field</strong>.</p></li><li><p>Minimum <strong>5 years of hands-on IT infrastructure/system administration experience</strong>.</p></li><li><p>Strong hands-on experience with:</p><ul><li><p>Microsoft 365 / Office 365</p></li><li><p>Active Directory & DNS</p></li><li><p>Windows Server</p></li><li><p>VMware / Hyper-V / HCI</p></li><li><p><strong>FortiGate Firewall</strong></p></li><li><p>LAN/WAN, VLAN, switches, routers & Wi-Fi</p></li><li><p><strong>QNAP / Synology / WD NAS</strong></p></li><li><p>Backup & Disaster Recovery</p></li><li><p>ERP systems</p></li><li><p><strong>Vircom / Proofpoint Email Security</strong></p></li><li><p>Grandstream IP Telephony</p></li><li><p>CCTV, NVR/DVR & Access Control</p></li><li><p><strong>Matrix COSEC/APTA</strong></p></li><li><p>IIS & SSL</p></li><li><p>IT Service Management</p></li></ul></li></ul>

. Job Purpose Provide reliable, responsive and secure day-to-day IT support across GJ Properties. The role is responsible for end-user support, user onboarding and access, office technology, network connectivity, telephony, business applications, meeting-room systems, digital displays and assigned physical-security/low-voltage systems. The IT Support Engineer acts as the first point of technical support, resolves issues within agreed service levels and escalates infrastructure, application or vendor issues when required.2. Key Responsibilities A. Service Desk & End-User Support· Provide Level 1 and Level 2 onsite and remote support for desktops, laptops, operating systems, corporate email, browsers, printers, scanners, peripherals and approved business applications.· Diagnose and resolve hardware, software, driver, connectivity and user-profile issues; escalate unresolved or high-impact incidents with clear technical findings.· Perform daily operational readiness checks for critical office technology, including designated PCs, meeting rooms, TVs/displays, sound systems, token/queue systems and other business-critical devices.· Prioritize urgent executive, boardroom and operational incidents to minimize business disruption and keep the Head of IT informed of critical issues and restoration status.· Maintain service records, troubleshooting notes and incident status so recurring issues can be identified and permanently addressed. B. User Onboarding, Offboarding & Access• Set up and configure new users, including Windows profiles, corporate email/signature, printer access, shared resources, phone extensions and approved business applications.• Provision and support user access to systems such as Net Suite, Salesforce, Sign Now and other company-approved platforms based on authorized requests and assigned roles.• Support employee transfers and exits by changing or revoking access, recovering IT assets and confirming that accounts are disabled or handed over in accordance with management/HR instructions.• Maintain accurate user, extension and device records, including updates to corporate telephone directories where assigned.• Provide basic user guidance and short training for newly deployed applications, devices and approved IT processes. C. Network, Connectivity & Endpoint Security• Support LAN, WAN, Wi-Fi, switches, structured connectivity, internet links, IP addressing and VPN connectivity; coordinate complex network/firewall issues with the Head of IT or service provider.• Assist with approved firewall, Cloudflare/WAF or IP-whitelisting requests for vendors, hosted applications and integrations, ensuring changes are documented and authorized before implementation.• Maintain endpoint health through operating-system updates, approved software installation, driver/firmware updates, antivirus/endpoint protection and basic security checks.• Support password, MFA and access-control practices and immediately report suspected phishing, malware, unauthorized access or other cybersecurity incidents.• Assist with backup/restore checks and recovery activities for supported endpoints or services when assigned. D. Business Applications & Vendor Support• Provide first-line technical support for ERP, CRM, e-signature, telephony and other approved enterprise applications, separating user/device issues from application defects and escalating with evidence.• Coordinate with application vendors, developers, hosting providers and other third parties for access, troubleshooting, upgrades, integrations, deployment support and issue resolution.• Provide controlled technical assistance to external vendors, including remote/onsite access coordination, connectivity testing and validation after changes.• Follow up assigned technical quotations, deliveries, installations and support commitments and confirm completion before closure. E. Telephony, Meeting Rooms & Digital Displays• Configure and support PBX/i PECS extensions, i PECS Mobile accounts, desk phones and related user telephony settings.• Support boardroom and meeting-room technology including PCs/NUCs, HDMI connectivity, displays, projectors, microphones, speakers, conferencing equipment and presentation connectivity.• Configure, test and support office TVs, digital signage/billboards and other managed display screens; coordinate content/display issues with the responsible team or vendor.• Provide technical setup and onsite support for approved office moves, exhibitions, events and temporary installations when assigned. F. CCTV, Access Control & Other Assigned Systems• Support and coordinate maintenance of CCTV, building access-control systems, ANPR/RFID parking/barrier systems and other assigned low-voltage/physical-security technology.• Coordinate specialist vendors for installation, troubleshooting, preventive maintenance, certification or authority compliance where these activities are assigned to IT.• Maintain basic records of service visits, faults, warranties and maintenance status for these systems. G. IT Assets, Documentation & Operational Control• Maintain accurate IT asset and stock records for computers, monitors, phones, printers, scanners, accessories and other assigned equipment; record issuance, return, replacement and disposal.• Track warranties, subscriptions and software/license allocations assigned to the support function and notify the Head of IT before renewals or shortages become operational risks.• Maintain SOPs, quick guides, configuration notes, equipment records and an up-to-date knowledge base for recurring support activities.• Follow approved change-control, access-control and confidentiality requirements and protect company/customer information during troubleshooting or vendor support.• Use approved automation or AI-assisted troubleshooting tools only where permitted by company policy and without exposing confidential, personal or customer data to unapproved services.• Carry out other reasonable IT support duties assigned by the Head of IT in line with business requirements and technology changes.3. Qualifications & Experience Education• Bachelor’s degree or diploma in Information Technology, Computer Science, Networking, Electronics/Telecommunications or a related technical field.• ITIL, Comp TIA A+/Network+, Microsoft, Cisco or equivalent certifications are preferred. Experience• Minimum 3-5 years of hands-on IT support experience; UAE corporate experience is preferred.• Experience supporting a multi-user office environment with networking, endpoints, printers/scanners, telephony, meeting-room AV and business applications.• Experience in real estate, property management, multi-site operations or a similar customer-facing business environment is an advantage.4. Required Technical & Professional Skills• Strong Windows desktop support and practical troubleshooting of hardware, software, network and peripheral issues.• Working knowledge of LAN/WAN/Wi-Fi, TCP/IP, switches, VPN, firewall concepts and secure remote support.• Practical experience with PBX/IP telephony, printers/scanners, AV/meeting-room equipment and digital displays.• Ability to support enterprise applications and user-access workflows; exposure to Net Suite, Salesforce and e-signature platforms is advantageous.• Basic understanding of cybersecurity hygiene, endpoint protection, MFA, user-access controls and incident escalation.• Strong ownership, customer-service mindset, prioritization, documentation and vendor-coordination skills.• Clear written and verbal communication, with the ability to explain technical issues to non-technical users and management.5. Working Requirements Primarily onsite support in Ajman, with support for other company locations or project sites when required. After-hours or weekend support may be required for critical incidents, planned maintenance, office moves or business events, subject to management requirements. Employee Acknowledgement I acknowledge that I have read and understood this job description. Responsibilities may be updated to reflect changes in business operations, systems, security requirements or organizational needs.

Job Title: Senior IT Support Engineer<br>Position Overview Fortes Education is seeking an experienced Senior IT Support Engineer to provide advanced technical support across our corporate offices and schools. This role is responsible for maintaining a secure, reliable, and high-performing IT environment while supporting staff, students, and teaching technologies. The ideal candidate will have strong hands-on experience administering both Microsoft 365 and Google Workspace for Education environments, alongside enterprise infrastructure, networking, endpoint management, cybersecurity, and school technology platforms. The role also plays an important part in IT projects, infrastructure upgrades, service improvement initiatives, and ensuring exceptional end-user support.<br>Key Responsibilities Google Workspace & Microsoft 365Administer and support Google Workspace for Education including Google Admin Console, Organizational Units, user provisioning, Groups, Google Classroom, Drive governance, and security policies. Administer Microsoft 365 services including Exchange Online, Teams, Share Point, One Drive, Entra ID, Active Directory, Azure, and Group Policies. Manage identity and access management (IAM), user lifecycle, permissions, and security policies across both ecosystems. <br>Infrastructure & Networking Deploy, configure, and support Windows Server environments, desktops, laptops, tablets, printers, and enterprise applications. Manage Layer 2/Layer 3 networking, wireless infrastructure, VLANs, DHCP, DNS, VPNs, firewalls, and WAN connectivity. Perform advanced troubleshooting and root cause analysis across infrastructure, network, hardware, software, and cloud environments. <br>School Technology & End User Support Support school MIS platforms (i SAMS, SIMS, Bromcom, or equivalent). Maintain classroom technologies including interactive displays, AV systems, conferencing solutions, and digital learning platforms. Deliver responsive technical support to both corporate and academic users while meeting agreed SLAs. <br>IT Operations & Projects Manage endpoint deployment, imaging, patching, endpoint security, backups, disaster recovery, software licensing, and asset management. Participate in infrastructure upgrades, cloud implementations, cybersecurity initiatives, and technology improvement projects. Maintain accurate documentation and collaborate with vendors, service providers, and internal stakeholders. Use AI-powered tools to improve troubleshooting, documentation, automation, and service delivery. <br>Candidate Requirements Education Bachelor's Degree in Computer Science, Information Technology, or a related discipline. Experience Minimum 5 years' experience in a senior IT support or infrastructure support role. Experience supporting both corporate and academic environments is highly desirable. Previous experience within an educational institution will be an advantage. <br>Essential Technical Skills Candidates should have strong hands-on experience with:Google Workspace for Education (Google Admin Console, OUs, Google Classroom, Drive, user administration) – Essential Microsoft 365 (Exchange Online, Teams, Share Point, One Drive, Entra ID) Windows Server, Active Directory, Azure Network infrastructure (Layer 2/3 switching, wireless, firewalls, VLANs, DHCP/DNS, WAN) Endpoint management (Intune, SCCM, Autopilot or equivalent) Identity & Access Management (IAM) Backup, disaster recovery, endpoint protection, and cybersecurity best practices School MIS platforms (i SAMS, SIMS, Bromcom, or equivalent) will be a strong advantage Classroom AV, interactive displays, and conferencing technologies AI-powered productivity and automation tools <br>Professional Skills Excellent communication and customer service skills. Strong analytical and troubleshooting ability. Ability to work independently and manage competing priorities. High attention to detail with excellent documentation practices. Calm and professional under pressure, particularly during teaching hours and business-critical incidents. Strong stakeholder management and teamwork skills.<br>How to Apply: Interested candidates can apply on our website http://fortes.co/Careers

Job Summary :<br>We are seeking a skilled and dedicated IT Project Manager to join our team . The ideal candidate will have strong project management expertise, with a deep understanding of IT projects and the ability to oversee successful implementations. This role requires the management of key projects from initiation to completion, ensuring timely delivery and meeting project goals.<br>Responsibilities Lead and manage IT projects, ensuring timely delivery and meeting project goals. Coordinate with cross-functional teams, stakeholders, and vendors to ensure project success. Develop detailed project plans, monitor progress, and adjust as necessary to meet deadlines and objectives. Ensure resources are allocated efficiently and deadlines are met. Manage risks and issues, providing timely resolutions to keep projects on track. Prepare and present project status reports to senior management. Facilitate meetings and ensure effective communication across all stakeholders. Maintain clear documentation throughout the project life cycle.<br>Job Requirements:Minimum 3 years of experience in project management, ideally in IT-related projects. Strong experience with project management tools such as Jira and Microsoft Project. Proven track record of managing complex IT projects from inception to completion. Strong leadership skills, with the ability to motivate teams and stakeholders. Excellent communication and interpersonal skills. Strong organisational and problem-solving skills. Ability to work in a fast-paced environment and manage multiple projects simultaneously.<br>Preferred Qualifications:PMP (Project Management Professional) certification is a plus. ACP (Agile Certified Practitioner) certification is a plus. Experience working with cross-functional teams in agile environments.<br>Skills & Competencies:Project management skills: Ability to lead, plan, and execute projects effectively. Stakeholder management: Ability to manage relationships with clients, vendors, and internal teams. Risk management: Identifying, analysing, and mitigating risks throughout the project life cycle. Time management: Effectively prioritise tasks and manage deadlines. Problem-solving: Proactively address challenges and roadblocks during the project life cycle.

<p>The technology sector in Dubai offers an opportunity for a practical and service-oriented IT Support Technician to assist users, maintain computer systems, troubleshoot technical problems, and help keep day-to-day IT operations running smoothly.</p> <p>Key Responsibilities<br /> Provide first-level technical assistance to employees and users.<br /> Set up and configure computers, laptops, printers, and other IT equipment.<br /> Diagnose and resolve common hardware, software, and connectivity problems.<br /> Install and update operating systems, applications, and approved software.<br /> Assist users with email, internet, printing, and basic system-access issues.<br /> Maintain records of reported technical problems and completed support activities.<br /> Monitor IT equipment and report faults requiring specialist attention.<br /> Assist with user account setup, password resets, and basic access requests.<br /> Note: Candidates can send their updated CV via Email: hr.tanyaas@gmail.com</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Technical Project Manager reports to the Head of IT &amp; Digital and will work on projects that will cover technical operations, infrastructure, and IT strategy. This role ensures all technology systems and applications effectively support business objectives. The Technical Project Manager will work closely with a team of IT professionals, manage vendor relationships, and collaborate with cross-functional departments to align technical operations with both internal and client needs.<br><br><b>Responsibilities:&nbsp;</b><br><br><span>•Develop and execute strategies for the design, deployment, and maintenance of IT infrastructure, including networks, servers, storage systems, and cloud platforms. <br></span><br>•Ensure the availability, scalability, and security of technical systems to meet business requirements.<br><br>•Manage relationships with vendors and service providers to ensure efficient IT service delivery.<br><br>•Oversee the IT operations budget, track expenditures, and identify cost optimization opportunities.<br><br>•Ensure regulatory compliance, industry best practices, and security standards in data privacy, cybersecurity, and disaster recovery.<br><br>•Implement and maintain security protocols to safeguard IT infrastructure and sensitive information.<br><br>•Establish and enforce standard operating procedures (SOPs) for consistent IT performance.<br><br>•Foster a culture of collaboration and innovation, promoting knowledge sharing and cross-functional teamwork.<br><br>•Lead IT project management efforts, including system implementations and technology upgrades.<br><br>•Advise senior management on IT strategy, aligning technology with business objectives.<br><br>•Monitor system performance to ensure seamless IT service delivery.<br><br>•Identify areas for improvement, vulnerabilities, and upgrade needs.<br><br>•Stay updated on emerging technologies and assess their potential impact on business operations.<br><br>•Provide leadership, guidance, and training to IT staff, ensuring timely resolution of reported issues.<br><br></span><br><span>Requirements• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).<br><br>•Relevant certifications (e.g., CIO, ITIL, PMP, CISSP, Cloud certifications) are a plus.<br><br>•Minimum of 8+ years of experience in technical operations, infrastructure management, or IT leadership.<br><br>•Strong expertise in cloud computing, cybersecurity, ERP/CRM systems, and data analytics.<br><br>•Proven experience in leading large-scale IT projects and digital transformation initiatives.<br><br>•Ability to translate business needs into IT strategy, focusing on ROI and cost efficiency.<br><br>•Strong leadership and stakeholder management skills<br><br></span><br><span>Benefits</span><ul><li><span><span><span><span><span><span><span>International team (over 50 nationalities)</span></span></span></span></span></span></span><br></li><li><span><span><span><span>24 annual leave days</span></span></span></span><br></li><li><span><span><span><span>Annual flight home</span></span></span></span><br></li><li><span><span><span><span>Life insurance plan</span></span></span></span><br></li><li><span><span><span><span>Medical insurance plan (with the option to upgrade)</span></span></span></span><br></li><li><span><span><span><span>Invitations to participate in various company functions, staff events, and department team building events</span></span></span></span><br></li><li><span><span><span><span>Opportunities to learn, develop and grow with the organization</span></span></span></span><br></li><li><span><span><span><span>Being part of a motivated team and Moving-Forward-Company-Culture</span></span></span></span><br></li></ul><br> </div>

Job Description IT Project Manager – ICT Core Infrastructure, Active Components & Security Location: Abu Dhabi / UAEEmployment Type: Full-time Reporting To: Head of Operations / COO<br>Role Overview Nation Labs is seeking an IT Project Manager to lead ICT Core Infrastructure, Active Network Components, and Security Projects across enterprise and government environments. The role requires strong experience in delivering secure-by-design infrastructure projects, including network security, data center security, cybersecurity platforms, and integrated ICT + security programs. The candidate will manage projects end-to-end—from design coordination and procurement to implementation, testing, compliance, and operational handover.<br>Key Responsibilities Project Planning & Governance Lead end-to-end ICT and Security projects from initiation to closure Define project scope, milestones, budgets, timelines, and success criteria Develop and maintain project plans, risk registers, dependency logs, and RAID matrices Manage change control, scope creep, and stakeholder expectations Ensure alignment with security, compliance, and regulatory requirements ICT Core Infrastructure Management Oversee delivery of core ICT infrastructure, including:Data centers (on-premises, cloud, and hybrid) Network backbone and structured cabling Servers, storage, and virtualization platforms Disaster recovery and business continuity solutions Coordinate infrastructure readiness across physical, logical, and operational layers Active Components & Network Systems Manage deployment and integration of active ICT components, including:Core, aggregation, and access switches Routers, firewalls, and load balancers Wireless infrastructure (controllers and access points) Network monitoring and management systems Ensure performance, scalability, redundancy, and high availability Security Projects & Systems Lead delivery of ICT security and cybersecurity projects, including:Network security (firewalls, IPS/IDS, WAF, NAC) Endpoint and server security solutions Identity and Access Management (IAM) and privileged access systems Security monitoring (SIEM/SOC integration) Coordinate security architecture alignment with ICT and business requirements Ensure compliance with security standards, policies, and regulatory frameworks Vendor & Stakeholder Management Act as the single point of contact for vendors, system integrators, and consultants Review technical proposals, BoQs, security designs, and implementation methodologies Coordinate with internal stakeholders (IT, security, operations, management) Lead vendor meetings, FAT/SAT sessions, and acceptance sign-offs Implementation, Testing & Handover Oversee installation, configuration, integration, and commissioning activities Ensure proper system testing, security validation, and acceptance testing Manage as-built documentation, configuration baselines, and asset registers Ensure structured handover to operations with training, SOPs, and knowledge transfer Risk, Quality & Compliance Identify and mitigate project, technical, and security risks proactively Enforce quality assurance across ICT and security deliverables Support audits, inspections, and compliance reviews Ensure adherence to cybersecurity policies, data protection standards, and best practices<br>Required Qualifications Education Bachelor’s degree in Information Technology, Computer Engineering, Electronics, or related field Experience6–10+ years of overall IT experience5+ years as an IT Project Manager handling ICT infrastructure and security projects Proven experience in:Core ICT infrastructure and data center projects Enterprise networks and active components Cybersecurity and security system implementations Experience with government, regulated, or mission-critical environments preferred Technical Skills Strong understanding of:Data center architecture LAN/WAN and network security design Cybersecurity platforms and controls Server, storage, virtualization, and DR concepts Ability to review and challenge technical and security designs Project Management & Certifications Strong command of project governance, scheduling, budgeting, and reporting PMP certification strongly preferred ITIL certification is an advantage Soft Skills Strong leadership, communication, and stakeholder management skills Ability to operate in high-pressure, multi-vendor environments Detail-oriented with strong ownership and accountability

Role: IT Managers (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $70 - $130/hour<br>Role Overview:We are hiring for one of our clients, seeking a Computer & Information Systems Managers to work on a contract basis. This role involves overseeing the strategic planning, implementation, and management of information systems that align with business objectives. Responsibilities include directing IT projects, ensuring system security, and optimizing IT infrastructure performance.<br>Key Responsibilities:• Develop and implement IT policies and procedures to ensure compliance with organizational and regulatory standards.• Oversee the design, installation, and maintenance of hardware, software, and network systems.• Manage IT budgets, vendor relationships, and contract negotiations to optimize resource allocation.• Lead cross-functional teams to deploy technology solutions that enhance operational efficiency.• Analyze system performance metrics and recommend improvements to enhance reliability and scalability.<br>Required Skills & Qualifications:• Bachelor’s degree in Computer Science, Information Systems, or related field required; MBA or relevant certification preferred.• Minimum of 7 years of experience in IT management, including system administration and project leadership.• Proficiency in IT infrastructure management, cybersecurity best practices, and cloud computing platforms.• Strong analytical skills to assess technical challenges and implement effective solutions.• Excellent communication skills to collaborate with stakeholders at all organizational levels.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to the advancement of digital transformation initiatives. The position provides exposure to cutting-edge technologies and the chance to shape IT strategies for a high-impact organization.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!