Maintenance Manager Jobs in UAE
10182 Jobs Found
Position Summary:A prestigious, European-headquartered international TIC organization, member of a major global safety, quality, and inspection group with a well-established infrastructure in the Middle East, is seeking a highly motivated, result-driven Business Development Manager ). The successful candidate will drive commercial growth, market penetration, and strategic brand expansion for international trade verification and certification services across the UAE and the wider GCC region. This role is embedded within the group's existing corporate infrastructure in Dubai. The BDM will operate with a high degree of autonomy to build a robust portfolio of clients, identify new business opportunities, and generate pipelines for services executed globally by our International Brand Headquarters.<br><br>Key Responsibilities Market Penetration & Prospecting: Aggressively map the UAE market to identify, approach, and secure new business opportunities within the B2B commercial sector, international trade, and IGO/NGO streams Trade Hub Penetration: Actively develop business and build a strong corporate presence within key UAE trade hubs and economic zones, including but not limited to JAFZA, DAFZA, KIZAD, and Dubai South Pipeline Generation: Develop a robust and sustainable commercial pipeline by targeting high-volume traders, exporters, manufacturers, and logistics providers in the region Service Promotion: Position and sell core trade-facilitation services, including Pre-Shipment Inspections (PSI), Product Conformity Assessments (PCA), testing coordination, and specialized certification schemes (Commodities, Agri-Food, and Green Energy/Sustainability) Client Engagement: Proactively re-engage with regional trade networks, re-establishing trust and expanding the group's active market share Tender & RFQ Management: Identify and lead the response to localized tenders and Request for Quotations (RFQs), coordinating technical and pricing requirements directly with International Brand Headquarters HQ Collaboration: Act as the primary local commercial representative, ensuring that all client pricing, official contracting, and certification issuance are seamlessly routed through central operations Compliance & Ethics: Execute all business development activities in strict alignment with the Group Anti-Corruption Code, Code of Ethics, and international trade sanction laws<br><br>Required Qualifications & Skills Education: University degree in Business Administration, International Trade, Logistics, Engineering, or a related field Experience: Minimum 5–8 years of proven business development or commercial sales experience strictly within the TIC (Testing, Inspection, Certification) industry in the UAE/GCC region Network of Contacts: Must possess an active, verified network of contacts ("Black Book") among major UAE-based exporters, commodity traders, and shipping/logistics companies Mobility: Must possess a valid UAE driving license and have access to a registered vehicle for frequent client visits across the Emirates Industry Knowledge: Deep understanding of international supply chains, import/export regulations, trade facilitation, and governmental conformity assessment mandates Mindset: A proven track record as a self-starter and a "sales hunter" with a history of meeting or exceeding aggressive individual sales targets Autonomy: Ability to operate independently within a matrix organization, managing reporting lines across local hosting structures and international brand headquarters Integrity: Uncompromising professional ethics and experience working within strict corporate compliance and risk assessment frameworks Languages: Fluent professional written and spoken English is mandatory; proficiency in Arabic is highly preferred and considered a major strategic asset
Abu Dhabi Aviation is Hiring!!<br>We are seeking a highly experienced and strategic Cluster Risk & Resilience Manager to lead the development and execution of a comprehensive Enterprise Risk Management (ERM), Business Continuity Management (BCM), and Crisis Management framework across our business cluster. This is a critical leadership role requiring deep expertise in aviation and MRO risk landscapes, resilience planning, and regulatory compliance. You will work closely with executive leadership and cross-functional teams to build a proactive risk culture that safeguards operational continuity and supports long-term sustainability.<br>Key Responsibilities:A. Enterprise Risk Management (ERM) Develop and implement a proactive, integrated ERM framework aligned with ISO 31000 and best practices Define and maintain Risk Appetite Statements (RAS) to ensure exposure aligns with strategic tolerance Monitor Key Risk Indicators (KRIs) and report to executive leadership and Board Lead enterprise-wide risk identification, assessment, and prioritization Establish and maintain the Cluster Risk Register with ongoing updates Facilitate risk workshops and scenario analysis Conduct periodic risk reassessments to reflect evolving risk profiles Develop risk methodologies and reporting structures Create actionable strategies for risk mitigation, avoidance, acceptance, and prevention Deliver risk training and awareness programs across the cluster B. Business Continuity Management (BCM) Design and maintain BCM frameworks aligned with ISO 22301 / NCEMA 7001Ensure continuity of critical operations during disruptions Oversee development and testing of BCPs, DRPs, and crisis response plans Conduct Business Impact Analysis (BIA), defining RTOs and RPOsLead enterprise-level simulations (e.g., aviation incidents, cyber disruptions) Monitor BCM readiness and maturity Coordinate recovery capabilities with IT, operations, and facilities Identify and track BC-related risks and mitigation actions Drive ongoing training and awareness initiatives C. Crisis & Incident Management Establish a robust Crisis Management Framework and escalation protocols Develop and implement crisis playbooks and response plans Lead cluster-wide crisis response teams during major incidents Conduct crisis simulations, including executive-level exercises Oversee post-incident reviews and lessons learned implementation Ensure coordination with external stakeholders (regulators, authorities, partners) D. Stakeholder Engagement & Risk Culture Promote strong risk ownership and accountability across all levels Deliver training and awareness programs in risk management and resilience Foster cross-functional collaboration across operations, safety, legal, compliance, and leadership teams<br>Experience & Qualifications Bachelor’s degree in finance, Business Administration, Accounting, Aerospace Engineering, or related field Minimum 10+ years’ experience in risk management/audit, including 5+ years in leadership roles Experience in aviation, MRO, logistics, or asset-heavy industries preferred Professional certifications required: CIA, CFE, CISA, or equivalent Additional ERM/BCM certifications are highly desirable Strong English proficiency<br>Key Skills & Competencies Ability to confidently engage and influence senior leadership Calm, decisive leadership during high-risk situations Maintains the highest standards of confidentiality and professionalism Strong partnership-building across functions In-depth knowledge of ERM frameworks (ISO 31000, COSO) Strong background in aviation/MRO risk management Expertise in risk analytics, dashboards, and KRIsProven experience in BCM planning, testing, and crisis response Advanced reporting and presentation skills Solid financial and regulatory knowledge Familiarity with risk technologies, data analytics, and automation tools
Position Summary:A prestigious, European-headquartered international TIC organization, member of a major global safety, quality, and inspection group with a well-established infrastructure in the Middle East, is seeking a highly motivated, result-driven Business Development Manager ). The successful candidate will drive commercial growth, market penetration, and strategic brand expansion for international trade verification and certification services across the UAE and the wider GCC region. This role is embedded within the group's existing corporate infrastructure in Dubai. The BDM will operate with a high degree of autonomy to build a robust portfolio of clients, identify new business opportunities, and generate pipelines for services executed globally by our International Brand Headquarters.<br><br>Key Responsibilities Market Penetration & Prospecting: Aggressively map the UAE market to identify, approach, and secure new business opportunities within the B2B commercial sector, international trade, and IGO/NGO streams Trade Hub Penetration: Actively develop business and build a strong corporate presence within key UAE trade hubs and economic zones, including but not limited to JAFZA, DAFZA, KIZAD, and Dubai South Pipeline Generation: Develop a robust and sustainable commercial pipeline by targeting high-volume traders, exporters, manufacturers, and logistics providers in the region Service Promotion: Position and sell core trade-facilitation services, including Pre-Shipment Inspections (PSI), Product Conformity Assessments (PCA), testing coordination, and specialized certification schemes (Commodities, Agri-Food, and Green Energy/Sustainability) Client Engagement: Proactively re-engage with regional trade networks, re-establishing trust and expanding the group's active market share Tender & RFQ Management: Identify and lead the response to localized tenders and Request for Quotations (RFQs), coordinating technical and pricing requirements directly with International Brand Headquarters HQ Collaboration: Act as the primary local commercial representative, ensuring that all client pricing, official contracting, and certification issuance are seamlessly routed through central operations Compliance & Ethics: Execute all business development activities in strict alignment with the Group Anti-Corruption Code, Code of Ethics, and international trade sanction laws<br><br>Required Qualifications & Skills Education: University degree in Business Administration, International Trade, Logistics, Engineering, or a related field Experience: Minimum 5–8 years of proven business development or commercial sales experience strictly within the TIC (Testing, Inspection, Certification) industry in the UAE/GCC region Network of Contacts: Must possess an active, verified network of contacts ("Black Book") among major UAE-based exporters, commodity traders, and shipping/logistics companies Mobility: Must possess a valid UAE driving license and have access to a registered vehicle for frequent client visits across the Emirates Industry Knowledge: Deep understanding of international supply chains, import/export regulations, trade facilitation, and governmental conformity assessment mandates Mindset: A proven track record as a self-starter and a "sales hunter" with a history of meeting or exceeding aggressive individual sales targets Autonomy: Ability to operate independently within a matrix organization, managing reporting lines across local hosting structures and international brand headquarters Integrity: Uncompromising professional ethics and experience working within strict corporate compliance and risk assessment frameworks Languages: Fluent professional written and spoken English is mandatory; proficiency in Arabic is highly preferred and considered a major strategic asset
Abu Dhabi Aviation is Hiring!!<br>We are seeking a highly experienced and strategic Cluster Risk & Resilience Manager to lead the development and execution of a comprehensive Enterprise Risk Management (ERM), Business Continuity Management (BCM), and Crisis Management framework across our business cluster. This is a critical leadership role requiring deep expertise in aviation and MRO risk landscapes, resilience planning, and regulatory compliance. You will work closely with executive leadership and cross-functional teams to build a proactive risk culture that safeguards operational continuity and supports long-term sustainability.<br>Key Responsibilities:A. Enterprise Risk Management (ERM) Develop and implement a proactive, integrated ERM framework aligned with ISO 31000 and best practices Define and maintain Risk Appetite Statements (RAS) to ensure exposure aligns with strategic tolerance Monitor Key Risk Indicators (KRIs) and report to executive leadership and Board Lead enterprise-wide risk identification, assessment, and prioritization Establish and maintain the Cluster Risk Register with ongoing updates Facilitate risk workshops and scenario analysis Conduct periodic risk reassessments to reflect evolving risk profiles Develop risk methodologies and reporting structures Create actionable strategies for risk mitigation, avoidance, acceptance, and prevention Deliver risk training and awareness programs across the cluster B. Business Continuity Management (BCM) Design and maintain BCM frameworks aligned with ISO 22301 / NCEMA 7001Ensure continuity of critical operations during disruptions Oversee development and testing of BCPs, DRPs, and crisis response plans Conduct Business Impact Analysis (BIA), defining RTOs and RPOsLead enterprise-level simulations (e.g., aviation incidents, cyber disruptions) Monitor BCM readiness and maturity Coordinate recovery capabilities with IT, operations, and facilities Identify and track BC-related risks and mitigation actions Drive ongoing training and awareness initiatives C. Crisis & Incident Management Establish a robust Crisis Management Framework and escalation protocols Develop and implement crisis playbooks and response plans Lead cluster-wide crisis response teams during major incidents Conduct crisis simulations, including executive-level exercises Oversee post-incident reviews and lessons learned implementation Ensure coordination with external stakeholders (regulators, authorities, partners) D. Stakeholder Engagement & Risk Culture Promote strong risk ownership and accountability across all levels Deliver training and awareness programs in risk management and resilience Foster cross-functional collaboration across operations, safety, legal, compliance, and leadership teams<br>Experience & Qualifications Bachelor’s degree in finance, Business Administration, Accounting, Aerospace Engineering, or related field Minimum 10+ years’ experience in risk management/audit, including 5+ years in leadership roles Experience in aviation, MRO, logistics, or asset-heavy industries preferred Professional certifications required: CIA, CFE, CISA, or equivalent Additional ERM/BCM certifications are highly desirable Strong English proficiency<br>Key Skills & Competencies Ability to confidently engage and influence senior leadership Calm, decisive leadership during high-risk situations Maintains the highest standards of confidentiality and professionalism Strong partnership-building across functions In-depth knowledge of ERM frameworks (ISO 31000, COSO) Strong background in aviation/MRO risk management Expertise in risk analytics, dashboards, and KRIsProven experience in BCM planning, testing, and crisis response Advanced reporting and presentation skills Solid financial and regulatory knowledge Familiarity with risk technologies, data analytics, and automation tools
Company Description<br><br>WHY WORK FOR ACCOR?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS<br><br>Job Description<br><br>We are seeking a dynamic and results-driven Outdoor Catering & Events Sales Manager to join Novotel and Aparthotel Adagio Premium Dubai Al Barsha, United Arab Emirates. This is an excellent opportunity for a seasoned sales professional to lead our sales initiatives in the competitive outdoor catering and events market. You will be responsible for driving revenue growth, building strong client relationships, and managing a high-performing sales team while delivering innovative event solutions tailored to our clients' needs.<br><br>Develop and implement comprehensive sales strategies to achieve revenue targets and expand market share in the outdoor catering and events sector Build and maintain strong relationships with corporate clients, event planners, and key decision-makers to ensure repeat business and client satisfaction Lead, mentor, and manage the sales team, providing guidance on sales techniques, client engagement, and performance optimization Prepare detailed proposals, quotations, and contracts for outdoor catering and events services, ensuring accuracy and alignment with client requirements Conduct site visits and consultations with prospective clients to understand their event needs and present customized catering and event solutions Coordinate with the operations and logistics teams to ensure seamless event execution and client satisfaction Monitor industry trends, competitor activities, and market opportunities to identify growth potential and inform strategic decisions Manage sales pipelines and forecasts, utilizing CRM systems to track leads, conversions, and client interactions Negotiate pricing, terms, and service agreements with clients while maintaining profitability and company standards Prepare regular sales reports and performance metrics for management review and strategic planning<br><br>Qualifications<br><br>Minimum 5 years of proven sales experience in outdoor catering, events management, or related hospitality industry Demonstrated track record of achieving and exceeding sales targets and revenue goals Strong knowledge of outdoor catering services, event logistics, and event planning coordination Excellent client relationship management and consultative selling skills Proficiency with Customer Relationship Management (CRM) software and sales management tools Proven experience in sales team leadership and staff management Strong negotiation and contract management abilities Excellent communication and presentation skills in English Ability to analyze market trends and develop data-driven sales strategies Budget management and financial acumen Familiarity with Dubai's events market and luxury event standards (preferred) Multilingual capabilities (preferred) Experience with vendor management and supplier coordination (preferred) Strong organizational skills with the ability to manage multiple client accounts simultaneously Problem-solving mindset with a customer-focused approach to business development
Job Purpose:<br>To ensure a world class level of marketing that adopts a mix of traditional and innovative tactics and strategies that reflects the position of the events. This role will be expected to plan and implement marketing campaigns across the events within the portfolio. Events include but not limited to: Global Rail and Trips Summit 2027.<br>Key Accountabilities:<br>Create and implement an integrated marketing campaign for the entire exhibition including exhibitor, delegate and visitor campaigns Develop marketing plan for lead generation and engage with each team to ensure optimum marketing for each aspect of the event Forecast and monitor entire budget, marketing timeline and media plan Use the full marketing mix to promote the exhibition and conferences in accordance with the marketing strategy from utilising below and above the line mediums including email, direct mail, PR, social media, outdoor advertising, digital marketing, trade and daily advertising, SMS/Whats app, website, radio, search engine marketing and TV. Manage the clean, verification and build of the show database Negotiate and manage barter details with appropriate media partners and associations Ensure show websites are fully up to date with latest information. Manage the integration of any third-party modules (e.g. floorplanner, show APP, etc.) between suppliers. Utilise and manage digital tools (i.e. App, survey tool) to enhance campaigns. Coordinate the design, production of all marketing collateral, including sales brochures, conference brochures, visitor tickets, post-cards, top line report, post-show report, print advertisements, web banners/emails, etc. Manage PPC campaign, with support of Digital Marketing Executive – review results and make recommendations. Provide onsite support to ensure the smooth running of marketing related activity (i.e. registration, press office, research, placement of branding and materials; sales stand).<br>Job Context:<br>This role works closely with the event’s exhibition sales and sponsorship team, conference production team and the delegate sales team to generate leads and conversions.<br>Qualifications, Experience, & Skills:<br>Minimum Qualifications and Knowledge: Marketing qualification is advantageous.<br>Minimum Experience: 3+ years in mid manager level marketing, but not strictly in event marketing<br>Job-Specific Skills:<br>• Strategy creation and critical path analysis• Experience in the use of databases in both mass and targeted direct marketing campaigns• Experience managing the production of mobile apps and online registration systems• People management• Website user experience• Budget management, including budgetary responsibility for decision making relating to a wide variety of potential marketing channels• Strong knowledge of MS Office Suite, including: MS Word, Outlook, and Excel• Excellent interpersonal skills and the ability to effectively communicate with and relate to all levels both within and outside the organisation• Excellent negotiation and relationship building skills• Strong attention to detail• Experience using an email service supplier (ESP) including setting up HTML & plain text emails<br>Behavioural Competencies:<br>• Good leadership skills• Practice good time management• Be trustworthy, professional and reliable• Demonstrate good teamwork with co-workers/peers<br>dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.
About UsEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.<br>Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.<br>As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.<br>About the Role We are seeking an experienced relationship manager to join our dynamic team. The ideal candidate will have a strong background in business partner client management and crypto trading techniques, with a robust book of clients already and ready to onboard. This role involves global market coverage and targets trading firms, brokers, and other institutional clients.<br>Key Responsibilities:Maintain and grow relationships with existing clients to ensure ongoing business and customer satisfaction. Develop and implement effective operation strategies to meet and exceed targets. Identify and capitalize on new business opportunities within the market. Stay updated on market trends, competitor activities, and product developments. Provide feedback to product development teams to enhance product offerings based on client needs. Collaborate with internal teams, including marketing and product development, to align sales strategies. Prepare regular reports on sales performance and market insights for management review.<br>Qualifications:Minimum 5 years of experience in crypto spot/derivatives/options client supporting roles. Proven track record of dealing with brokers, proprietary trading firms, exchanges, family offices, Asset management firms and other institutional clients. Strong understanding of global crypto markets and financial instruments. Excellent verbal and written communication skills in English/Chinese. A well-established network within the crypto trading community is essential.<br>Why Join UsAt Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:Study Growth Fund: We support your professional development and continuous learning. Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The <strong>FP&A Manager </strong>will be responsible for driving business performance analytics, executing strategic initiatives, and optimizing the Group’s and Shareholder’s portfolio for long-term growth. This role will oversee monthly performance dashboards, highlight key focus areas and gaps, validate financial performance, and support strategic decision-making at a group level.</p><p>The role will also lead the budgeting and forecasting process for multiple business units and consolidated group reporting, working closely with stakeholders to refine business strategy and financial projections.</p><p><strong>Key Responsibilities</strong></p><p><strong>1) Performance Monitoring & Business Analytics</strong></p><ul><li><p>Develop and oversee monthly performance dashboards, ensuring visibility and timely insights on business performance.</p></li><li><p>Prepare Board-level presentations for business units, group entities, and shareholders.</p></li><li><p>Highlight key gaps, risks, and focus areas, providing actionable recommendations to leadership.</p></li><li><p>Review and validate monthly financial performance vs budget, ensuring accuracy and accountability.</p></li><li><p>Conduct ad-hoc financial and operational analysis to support management decision-making.</p></li><li><p>Provide regular analysis of the portfolio of risks, guiding strategic and institutional decisions.</p></li><li><p>Report progress on risk management and compliance activities to senior management and Board stakeholders.</p></li></ul><p><strong>2) Strategic Investments, Growth & Market Positioning</strong></p><ul><li><p>Conduct reviews and due diligence for new business opportunities and investment proposals.</p></li><li><p>Analyze market trends to support sustainable group growth and strategic positioning.</p></li><li><p>Perform business valuations (Income & Market approaches), and coordinate with external parties for Buy/Sell deals.</p></li><li><p>Conduct competition analysis and benchmarking against key market players.</p></li><li><p>Assess market opportunities and recommend investment strategies in high-growth sectors.</p></li><li><p>Evaluate potential M&A transactions, restructuring, and divestments to maximize shareholder value.</p></li><li><p>Support turnaround strategy assessments and exit options for underperforming/non-strategic entities.</p></li></ul><p><strong>3)Group-Level Strategy Execution</strong></p><ul><li><p>Drive group-level strategic initiatives aligned with corporate objectives.</p></li><li><p>Develop and implement corporate strategies for group entities, improving synergies and efficiencies.</p></li><li><p>Oversee execution of the long-term strategic plan, ensuring key milestones are achieved.</p></li><li><p>Provide project management support for the Executive Committee, monitoring and vetting complex initiatives and risks.</p></li></ul><p><strong>4) Consolidation, Technology & Ad-Hoc Support</strong></p><ul><li><p>Consolidate financial and operational reporting across business units and ensure timely monthly reporting to Head Office.</p></li><li><p>Support digital finance transformation by identifying opportunities for technology adoption aligned with business needs.</p></li><li><p>Lead the implementation of Enterprise Performance Management (EPM) tools across the Group.</p></li><li><p>Collaborate with cross-functional teams to drive a consistent network-wide approach to risk management.</p></li><li><p>Undertake special initiatives and other responsibilities as assigned by the line manager.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s Degree in Finance, Business Administration, or Strategy</p></li><li><p>MBA (Finance) or Certified Management Accountant (CMA) is preferred</p></li><li><p>Minimum 10 years of experience across reporting, financial planning, investment management, and corporate strategy within large groups</p></li><li><p>Big 4 experience (Audit / Advisory / Corporate Finance) is highly desirable</p></li><li><p>Strong experience presenting to Boards and Senior Management Committees</p></li><li><p>Proven leadership experience in decentralized organizations</p></li><li><p>Must have led group-level implementation of at least one EPM tool</p></li><li><p>Strong working experience with enterprise reporting and MIS tools such as Hyperion, Jedox, OneStream XF, CCH, or equivalent</p></li><li><p>Hands-on experience in financial reporting under IFRS and other applicable GAAP frameworks</p></li><li><p>Strong valuation modelling knowledge including DCF analysis and comparable multiples-based valuation is preferred</p></li><li><p>Exposure to International Valuation Standards (IVS) is an advantage</p></li></ul><br><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking an experienced and dynamic <strong>HR Manager</strong> to serve as the operational anchor of our People function. This role is ideal for someone who thrives in a fast-paced, evolving environment, possesses deep knowledge of UAE labor law, and is passionate about creating a human-first HR function. Under the guidance of the <strong>Chief of People, Purpose & Growth</strong>, you will take ownership of day-to-day HR operations while contributing to the design of an HR function that reflects our values and aspirations. If you believe HR can be a powerful force for dignity, growth, and care in the workplace.</p><br><p><strong>Key Responsibilities:</strong></p><p><strong>People Operations:</strong></p><ul><li><p>Take full ownership of day-to-day HR operations and ensure seamless implementation across the employee lifecycle.</p></li><li><p>Manage core HR processes, including onboarding, off boarding, contracts, employee records, and leave management.</p></li><li><p>Ensure strict compliance with UAE labor law and maintain up-to-date internal HR policies and practices.</p></li><li><p>Collaborate with internal stakeholders (e.g., legal, finance) to ensure smooth execution of people-related processes.</p></li><li><p>Support the development of HR systems and infrastructure with a focus on future-readiness (e.g., compensation processing, workforce analytics).</p></li></ul><p><strong>People Relations & Culture:</strong></p><ul><li><p>Act as a trusted point of contact for employees, handling questions, feedback, and concerns with professionalism and empathy.</p></li><li><p>Promote and implement HR policies to reinforce a respectful and values-aligned culture.</p></li><li><p>Serve as a cultural ambassador, fostering an environment of inclusion, shared accountability, and respect.</p></li><li><p>Design and implement employee wellbeing and recognition initiatives that align with company values.</p></li></ul><p><strong>HR Programs & Support:</strong></p><ul><li><p>Support the roll-out of performance management systems, including goal setting, feedback cycles, and evaluations.</p></li><li><p>Assist in compensation and benefits implementation, ensuring clarity on policies, classifications, and internal equity.</p></li><li><p>Coordinate recruitment logistics and ensure a smooth, values-driven hiring experience for candidates.</p></li></ul><p>Collaborate on cross-functional HR projects, including training initiatives, internal communications, and development pathways.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>6 -10 years of experience in HR in the UAE.</p></li><li><p>Proven track record in managing the full employee lifecycle, including onboarding, visas, off boarding, payroll support, leave management, and contracts.</p></li><li><p>Experience in executing performance management, employee relations, and compensation/benefits frameworks.</p></li><li><p>Familiarity with implementing HR policies and building HR systems to support organizational growth.</p></li><li><p>Extensive experience in handling people relations and resolving HR issues with discretion.</p></li><li><p>Strong knowledge of UAE labor law and regulatory frameworks, ensuring compliance with labor laws and regulations.</p></li><li><p>Experience supporting both private and government-affiliated organizations.</p></li></ul><p><strong>Skills & Mindset:</strong></p><ul><li><p>A people-first, action-oriented mindset with high emotional intelligence and empathy.</p></li><li><p>Strong interpersonal skills and the ability to connect with employees at all levels of the organization.</p></li><li><p>The ability to work with discretion in a diverse and dynamic environment.</p></li><li><p>Skilled in managing sensitive issues with maturity, confidentiality, and professionalism.</p></li><li><p>Precision in managing contracts, personnel files, and legal documentation.</p></li></ul><p><strong>Work Style:</strong></p><ul><li><p>Detail-oriented with a strong sense of reliability and follow-through.</p></li><li><p>Service-driven, always fostering a respectful and supportive workplace.</p></li><li><p>A team player who collaborates well under guidance and is open to feedback.</p></li><li><p>Skilled multitasker with the ability to prioritize tasks effectively.</p></li><li><p>A clear, empathetic communicator across all levels of the organization.</p></li><li><p>Able to handle conflict with discretion and professionalism.</p></li></ul><p><strong>Language:</strong></p><p>Fluency in both <strong>Arabic and English</strong> is required.</p><p></p></section>
Company Overview<br><br>Since 1992, Big Ticket LLC has been offering huge cash prizes and dream cars, creating unforgettable experiences for our customers. Our monthly guaranteed draws give participants the chance to win massive cash prizes, luxury cars, and more, with millions of dirhams awarded to lucky winners every month.<br><br>At Big Ticket, we’re more than just a raffle; we create moments of hope, joy, and excitement for people around the world. With a mission to turn dreams into reality through exciting games and entertainment and make every draw an event to remember.<br><br>Purpose and Objectives for the Role <br><br>The Ecommerce Channels Manager will lead the commercial development and execution of Big Ticket’s Ecommerce channels strategy and plans, across web and app(s) (including app launch).<br><br>Overall Responsibilities<br><br>Define Ecommerce channel strategies and annual plans, ensuring delivery against agreed commercial targets, customer engagement KPIs, and budget. Responsible for sales conversion on web and app and delivery of sales targets. Practically this means working with the marketing team to ensure we are capturing the demand they create Developing a suite of changes, overtime, increasing the conversion effectiveness of the channels Alongside the other channels, align on targets and support them to deliver on their overall accountability for total sales targets. Support Marketing/CRM to define and execute their plans on the channels as necessary Work continuously with other channel managers, strategy and marketing to produce integrated strategies, plans and operational activities that maximise the potential of the channels as a whole to acquire, reactivate and retain players and adopt a lifecycle approach to player management. Act as requirement owner for Big Ticket’s ecommerce channels (app and web), shaping the roadmap and prioritising initiatives in collaboration with internal teams and business stakeholders to ensure. alignment with strategic objectives. Ensure all digital initiatives are delivered in alignment with the organization's project management framework. Lead the optimisation of UI/UX customer journeys to reduce friction, enable conversion-focused interactions, drive sales uplift, and ensure changes are rigorously QA’d and validated against performance metrics. Monitor the performance of the channels via behavioural analysis and quickly flag if remedial actions are needed that are inhibiting sales/players. Conduct holistic channel performance reviews (working with insight and marketing); identify improvements; and taking inputs from across the business (esp Customer Services) - define, agree, update and maintain a resulting ‘incremental change Growth/CX test and change roadmap’ to drive continuous improvement in CX Working independently or in tandem with other functions; define, develop and launch major enhancements to the channels experience or new propositions that will appeal to core players or help to attract currently disengaged ones (e.g. app, new payment options, playing together propositions, rewards). Support the definition of the app experience and proposition. Be the business owner for the launch, understand it’s impact and work with marketing to develop the plans that follow to drive adoption. <br>Skills Required<br><br>Demonstrable track record of driving commercial performance improvement and customer satisfaction in B2C Ecommerce channels to market roles. Experience in the gaming sector is an advantage. Deep technical understanding of UX/UI, CX, MVT, Web Analytics & Reporting, SEO, Digital Transformation methodologies and practices (e.g Agile development, Requirements Definition, UAT, Design tools etc etc) Commercial and analytical mindset, able to identify issues and opportunities from behavioural analysis and other forms of insight/data to independently define recommended courses of action as a result. Able to translate wider business and consumer strategy to action and propose strategy/initiatives for E-Commerce. Good working knowledge of all forms of digital marketing – On and Offsite CRM, Organic, Paid etc in order to be able to align Ecommerce channels and the marketing to optimize conversion and lifetime value of customers. Creative thinker with analytical rigour and a test-and-learn mindset. Comfortable in fast-paced, digital-first environments with shifting priorities. Excellent project management skills with the ability to manage multiple initiatives simultaneously. Strong collaboration and stakeholder engagement skills across cross-functional teams. <br><br>Qualifications Required<br><br>Bachelor’s degree in Marketing, Digital Business, Communications, or related field. Additional certifications in Ecommerce related fields, e.g CRO, CRM, Martech, or Agile Product Ownership are a plus.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The <strong>Senior Store Manager – Food</strong> is responsible for leading the overall commercial, operational, and people performance of a high-volume Marks & Spencer Food store. The role provides strategic leadership to ensure the delivery of exceptional customer experiences while driving sustainable sales growth, profitability, operational excellence, and compliance with M&S Food standards.</p><p>Leading a large, cross-functional team, the Senior Store Manager is accountable for delivering best-in-class retail operations across all Food departments, fostering a high-performance culture, and ensuring the highest standards of food safety, product availability, and customer service. Working closely with Regional Operations, Supply Chain, Planning, and Commercial teams, the role plays a key part in delivering business objectives and supporting future growth.</p><p>Success in this role is measured through commercial performance, operational excellence, customer satisfaction, team engagement, food safety compliance, and overall business profitability.</p><p><strong>What You Will Do</strong></p><p><strong> </strong></p><p><strong>Drive Commercial Performance & Business Growth</strong></p><ul><li><p>Develop and execute the store's commercial strategy to achieve sales, profitability, and operational targets.</p></li><li><p>Analyse trading performance and implement action plans to maximise revenue, customer conversion, and profitability.</p></li><li><p>Drive commercial initiatives, promotional activities, and seasonal campaigns to improve business performance.</p></li><li><p>Monitor key business KPIs, including sales, gross margin, inventory, waste, shrinkage, labour productivity, and customer satisfaction.</p></li><li><p>Identify opportunities for continuous improvement and implement best practices to optimise store performance.</p></li><li><p>Ensure effective inventory investment while maintaining high product availability and reducing waste.</p></li></ul><p><strong>Lead & Inspire High-Performing Teams</strong></p><ul><li><p>Provide inspirational leadership to department managers and store colleagues, fostering a culture of accountability, collaboration, and customer excellence.</p></li><li><p>Develop leadership capability through coaching, mentoring, succession planning, and performance management.</p></li><li><p>Recruit, develop, and retain top talent to build a high-performing leadership team.</p></li><li><p>Drive colleague engagement initiatives that promote inclusion, wellbeing, and continuous learning.</p></li><li><p>Ensure effective workforce planning to support operational and commercial priorities.</p></li></ul><p><strong>Deliver Exceptional Customer Experience</strong></p><ul><li><p>Champion a customer-first culture that consistently delivers the premium M&S shopping experience.</p></li><li><p>Ensure customer service standards exceed expectations across every department.</p></li><li><p>Actively review customer feedback and implement service improvement initiatives.</p></li><li><p>Lead the resolution of escalated customer concerns professionally and effectively.</p></li><li><p>Drive customer loyalty through service excellence and operational consistency.</p></li></ul><p><strong>Operational Excellence</strong></p><ul><li><p>Provide strategic oversight of all daily store operations, ensuring efficient execution across all Food departments.</p></li><li><p>Ensure operational standards, policies, and procedures are consistently implemented.</p></li><li><p>Drive productivity improvements across replenishment, inventory management, merchandising, and store operations.</p></li><li><p>Ensure the store is fully prepared for trading through effective operational planning.</p></li><li><p>Lead continuous improvement initiatives to enhance operational efficiency.</p></li></ul><p><strong>Food Safety, Compliance & Risk Management</strong></p><ul><li><p>Ensure full compliance with M&S Food Safety standards, HACCP requirements, Municipality regulations, and Health & Safety legislation.</p></li><li><p>Maintain the highest standards of food quality, freshness, hygiene, and operational compliance.</p></li><li><p>Lead food safety audits and implement corrective actions where required.</p></li><li><p>Promote a proactive safety culture across the store.</p></li><li><p>Ensure all operational risks are effectively managed.</p></li></ul><p><strong>Inventory & Supply Chain Management</strong></p><ul><li><p>Drive inventory optimisation to maximise availability while controlling waste and shrinkage.</p></li><li><p>Collaborate with Planning and Supply Chain teams to improve forecasting and stock flow.</p></li><li><p>Ensure replenishment processes deliver exceptional on-shelf availability.</p></li><li><p>Monitor inventory accuracy, stock loss, and waste performance.</p></li><li><p>Support business initiatives that improve supply chain efficiency.</p></li></ul><p><strong>Visual Merchandising & Brand Standards</strong></p><ul><li><p>Ensure the store consistently delivers world-class visual merchandising standards.</p></li><li><p>Maintain exceptional store presentation aligned with M&S brand guidelines.</p></li><li><p>Support seasonal campaigns, promotional launches, and commercial initiatives.</p></li><li><p>Conduct regular commercial reviews to identify opportunities for improvement.</p></li></ul><p><strong>Financial & Business Management</strong></p><ul><li><p>Own the store's P&L and deliver financial targets through effective cost control and commercial decision-making.</p></li><li><p>Manage labour budgets, operational expenditure, and controllable costs.</p></li><li><p>Analyse financial reports and implement actions to improve profitability.</p></li><li><p>Present business performance, risks, and opportunities to senior leadership.</p></li><li><p>Drive strategic initiatives that contribute to long-term business growth.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong commercial and financial acumen.</p></li><li><p>Strategic leadership and people development skills.</p></li><li><p>Excellent stakeholder management and influencing ability.</p></li><li><p>Expertise in food retail operations and customer experience.</p></li><li><p>Strong understanding of inventory management, replenishment, and supply chain principles.</p></li><li><p>Ability to interpret commercial data and make informed business decisions.</p></li><li><p>Excellent communication and presentation skills.</p></li><li><p>Proven ability to lead large teams in a fast-paced retail environment.</p></li><li><p>Strong planning, organisational, and problem-solving skills.</p></li><li><p>Continuous improvement mindset with a focus on operational excellence.</p></li></ul><p><strong>What Qualifies You for the Role</strong></p><ul><li><p>Bachelor's Degree in Business Management, Retail Management, Hospitality, Supply Chain, or a related discipline.</p></li><li><p><strong>10+ years of experience</strong> in Food Retail, Supermarket, Hypermarket, or Grocery Retail.</p></li><li><p><strong>5+ years of experience</strong> leading large-format or flagship retail stores.</p></li><li><p>Proven track record of delivering sustainable sales growth, profitability, and operational excellence.</p></li><li><p>Experience managing large, cross-functional retail teams.</p></li><li><p>Strong knowledge of food safety, HACCP, Municipality regulations, and retail compliance.</p></li><li><p>Experience managing P&L, labour budgets, inventory, and commercial performance.</p></li><li><p>Strong leadership, coaching, and talent development experience.</p></li><li><p>Proficiency in retail management systems, SAP, Microsoft Office, and business reporting tools.</p></li></ul><p><strong>Key Competencies</strong></p><p><strong>Commercial Leadership</strong></p><ul><li><p>Commercial Acumen</p></li><li><p>Business Strategy</p></li><li><p>Financial Management</p></li><li><p>P&L Ownership</p></li></ul><p><strong>Leadership & People</strong></p><ul><li><p>Inspirational Leadership</p></li><li><p>Coaching & Talent Development</p></li><li><p>Succession Planning</p></li><li><p>Stakeholder Management</p></li></ul><p><strong>Operational Excellence</strong></p><ul><li><p>Food Retail Operations</p></li><li><p>Inventory Optimisation</p></li><li><p>Food Safety & Compliance</p></li><li><p>Supply Chain Collaboration</p></li><li><p>Continuous Improvement</p></li></ul><p><strong>Customer Excellence</strong></p><ul><li><p>Customer Experience</p></li><li><p>Service Excellence</p></li><li><p>Brand Standards</p></li></ul><p><strong>Personal Effectiveness</strong></p><ul><li><p>Strategic Thinking</p></li><li><p>Decision Making</p></li><li><p>Problem Solving</p></li><li><p>Communication & Influencing</p></li><li><p>Planning & Organising</p></li><li><p>Accountability</p></li></ul><br><br><p></p></section>
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Wood is currently recruiting for an experienced PMC Manager - Construction & Installation with extensive experience in the oil and Gas industry for ADNOC Offshore client in Abu Dhabi within our Oil, Gas & New Energies business. <br> Due to the nature of the projects and client expectation, the position will be based full time at client office in Abu Dhabi, United Arab Emirates. <br> <p><strong>The Role </strong></p><br> <p>This is an exciting opportunity for an experienced PMC Manager - Construction & Installation with a proven track record in directly managing and is accountable for the planning and execution of the Islands U/G civil works, onshore fabrication and the offshore transportation and installation / mechanical completion of the components and brownfield modifications of the project to ensure that the project objectives are achieved. Leads construction efforts to ensure the project is executed in accordance with ADNOC Offshore and project procedures and Shareholder expectations. Directly manages Construction Leaders for on island construction and onshore precast for a high - profile client.</p><br> <p><strong>Our Clients and Projects </strong></p><br> <br> <p><strong>Designing the future. Transforming the world. </strong></p><br> <br> <p>Wood's Oil, Gas & New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation. </p><br> <br> <p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory. </p><br> <br> <p>Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality. </p><br> <p><strong>What we can offer</strong> </p><br> <ul> <li><strong>Meaningful and interesting projects:</strong> Delivered to high profile clients across the Energy Sector </li> </ul> <ul> <li><strong>Commitment to Diversity and Inclusion: </strong>We are an organization actively committed to diversity and inclusion across our business </li> </ul> <br> <ul> <li><strong>Competitive remuneration package:</strong> With regular reviews to ensure we are rewarding at the right level in line with the market </li> </ul> <br> <ul> <li><strong>Medical Insurance:</strong> Ensures inpatient, and outpatient medical care is available should you require treatment </li> </ul> <br> <ul> <li><strong>Group Life and Personal Accident Insurance</strong>: The company provides Life Assurance cover </li> </ul> <br> <ul> <li><strong>End of Service Gratuity: </strong>In line with UAE Labor Law, all employees are eligible for an End of Service benefit </li> </ul> <br> <br> <ul> <li><strong>The Employee Share Plan</strong>: Gives you the opportunity to purchase Wood shares and receive a match from the company </li> </ul> <br> <ul> <li><strong>Long Service Award: </strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5 - year service milestones </li> </ul> <br> <ul> <li><strong>Commitment to continued professional development:</strong> Development plans that are tailored to your individual needs and interests </li> </ul> <br> <ul> <li><strong>Global connections</strong>: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession </li> </ul> <br> <ul> <li><strong>Energy Transition Academy: </strong>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field </li> </ul> <p><strong>The key objectives for this role are: </strong></p><br> <ul> <li>Developing a comprehensive project plan and detailed schedule, coordinating with architects, engineers, contractors, and other stakeholders.</li> <li>Estimating costs accurately, controlling the budget throughout the project, and suggesting cost-effective alternatives.</li> <li>Ensuring that construction work meets required standards and specifications.</li> <li>Identifying potential risks and developing mitigation strategies to address them.</li> <li>Overseeing contracts with consultants, contractors, and vendors, ensuring compliance with terms and conditions.</li> <li>Regularly reporting on project progress to stakeholders, including any issues or delays.</li> <li>Facilitating smooth communication between all parties involved in the project to ensure everyone is aligned and informed</li> </ul> <br> <br> <br> <br> <br><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br> </div>
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<span></span><p><strong><span>Purpose & Overall Relevance for the Organization:</span></strong></p><br>
<p><span>Workplaces is responsible for the active management of the Global Real Estate Portfolio including leases and transactions of all the properties, all design, construction and operations for offices, showrooms and DC’s for adidas. This supports the successful implementation of “Through Sports we have the Power to Change Lives” by supporting revenue growth, portfolio optimization and creating great workplaces to attract and retain top talent across the globe. To ensure a successful and sustainable Portfolio, Workplaces collaborates within an extensive network of internal / external stakeholders and industry experts to provide value added service. </span></p><br> <p><span>In this role you are responsible for the quality management and development and the coordination of the assigned service area at the adidas locations in Emerging Markets Central (UAE, KSA, Egypt, Morocco, Kazakhstan, Ukraine, Jordan) in the region Emerging Markets. This role will set the highest quality standards for all location related facility operations. </span></p><br> <p><strong><span>Key Responsibilities: </span></strong></p><br>
<ul>
<li><span>Lead various tasks with high complexity and functional responsibility that require in-depth operational experience in the respective area.</span></li>
<li><span>Manage and lead small-large scale projects that require analysis and autonomous initiative through professional experience, </span><span>across multiple locations and stakeholders.</span></li>
<li><span>Manage and deliver consistent, first-class facility management service standards (technical and infrastructural FM) of the adidas locations in the country within the agreed budgets, schedules and scope, focusing on experience, expectations and our customer’s (our departments and employees) requirements regarding the best work environment for adidas employees.</span></li>
<li><span>Manage effective operation and continuous development of building system procedures and programs including maintaining accuracy and support of the “integrated management system” (IMS).</span></li>
<li><span>Identify and manage relationships with key stakeholders and build a broad network that integrates relevant departments within Workplaces and adidas to implement and embed organizational changes.</span></li>
<li><span>Manage and deliver measures and structures for the consistent improvement of the "Workplace Experience" through the effective management of all service providers and internal stakeholders.</span></li>
<li><span>In partnership with EM WP Leadership Team, create and compliance with regional performance indicators (KPIs) and service level agreements (SLAs) related to all facility and employee experience operations.</span></li>
<li><span>Develop and manage annual operation budgets for all service areas in close partnership with relevant business financial controller. Ensure accurate forecasts and effectively communicate risks and opportunities to leadership.</span></li>
<li><span>Implementation of efficient operations of all service areas, proactively identify opportunities for cost savings. Manage and insure accurate invoicing from service providers. Manage financial, facility management processes and accurate/timely reporting insuring accurate quarterly and annual forecasts.</span></li>
<li><span>In partnership with EM WP Leadership Team, develop and implement process related to internal corporate employee moves and workplace environment changes driven by business requirements and workplace evolution.</span></li>
<li><span>Drive employee-focused workplace initiatives and activations that strengthen engagement, connection to adidas, and employee performance through the workplace.</span></li>
<li><span>Partner with Director EM Workplaces to manage and implement site security operational standards in partnership with Global Security leadership. </span></li>
<li><span>Ensure Health & Safety requirements and reporting are in accordance with the applicable laws and guidelines and minimizing possible risks. </span></li>
<li><span>Manage team members, collaborate with dotted line manager into performance reviews and provide feedback.</span></li>
<li><span>Lead and develop diverse, multi-country teams, fostering learning, accountability and continuous improvement. </span><span>Manage team performance through setting clear expectations and priority management.</span></li>
</ul> <p><strong><span>Key Relationships: </span></strong></p><br>
<ul>
<li><span>VP Workplaces</span></li>
<li><span>adidas employees </span></li>
<li><span>Labor Relations / Works Council</span></li>
<li><span>Workplaces regional operation leaders & Workplaces Global Teams</span></li>
<li><span>Respective business functions (GOPS, Finance, IT, Brands, Sales, Security, …)</span></li>
<li><span>Authorities</span></li>
<li><span>External suppliers</span></li>
<li><span>Landlords</span></li>
</ul> <p><strong><span>Knowledge, Skills and Abilities</span></strong><span>: </span></p><br>
<ul>
<li><span>Very good English and local language skills. </span></li>
<li><span>Ability to implement business strategies with end-to-end mindset.</span></li>
<li><span>Contribute significantly on managing a clear framework for the work of team members / project teams</span></li>
<li><span>Ability to collaborate with internal teams and key stakeholders</span></li>
<li><span>Excellent communication skills including impactful presentation and influencing skills.</span></li>
<li><span>Ability to deliver effective written and formal communications at all levels in corporate environment.</span></li>
<li><span>Proven abilities to deliver results with tight deadlines and deal effectively in pressured situations.</span></li>
<li><span>Ability to work in a fast-moving environment with different international cultures</span></li>
<li><span>Business mind-set: Strong numerical and analytical skills, experience in finance</span></li>
<li><span>Strong knowledge of MS Office (Word, Excel, PowerPoint)</span></li>
<li><span>Knowledge of controlling systems and integrated workplace management systems (IWMS)</span></li>
<li><span>Focus on service and customer satisfaction, leadership / leadership culture</span></li>
<li><span>Motivated, proactive and innovative implementation of corporate goals</span></li>
<li><span>Project management, quality management and purchasing experience</span></li>
</ul> <p><strong><span>Requisite Education and Experience / Minimum Qualifications: </span></strong></p><br>
<ul>
<li><span>Degree related to facility management or related field or equivalent combination of training & experience </span></li>
<li><span>Minimum 7 years working experience in respective area</span></li>
<li><span>2+ years of experience in leading a business area and in people management</span></li>
</ul>
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<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><p>You'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.</p><br><br><b>About Wealth and Retail Banking</b> <br><p>We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.</p><br><br>
<p>We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.</p><br><br>
<p>We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within Standard Chartered Group.</p><br><br>
<p>We have a unique opportunity which will focus on transferring skills to be able to become a specialist within Wealth and Retail Banking as either a Client Manager or as an Assistant Relationship Manager. If this sounds like an opportunity you would be keen to explore, take a look at the skill sets below and apply if you feel they are relevant.</p><br><br><b>The Skills we are looking for</b> <br><ul>
<li>Wealth & Retail Banking Business Acumen</li>
<li>Client Experience, Behaviors and Preferences</li>
<li>Sales</li>
<li>Regulatory Environment – Financial Services</li>
<li>Reputational Risk</li>
<li>Accuracy and Attention to Details</li>
<li>Communication</li>
<li>Problem Solving</li>
<li>Self Management</li>
</ul><br><b>Qualifications</b> <br><p>• University Graduate.<br>• Relevant experience in relationship management.<br>• Experience in handling all Banking Customer Services & Investment Products.<br>• Strong communication and negotiation skills with the ability to influence outcomes.<br>• Networking ability to manage interdepartmental deliverables.<br>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.<br>• Proficiency in Computers.<br>• Adapting to multi-cultural environment.<br>• Good knowledge of banking practises and regulations.<br>• Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice.</p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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United Arab Emirates </div>
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Company Description<br><p>Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.<br>
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.<br>
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.</p><br><p><br>
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.<br>
Please visit our website: www.turnerandtownsend.com</p><br><br>Job Description<br><p>We are seeking an experienced and commercially astute Senior Contracts Manager to join Turner and Townsend's Contract Services Team in the United Arab Emirates. With a 'can do' attitude and results-oriented approach, you will deliver best-in-class contract management, claims management, and dispute resolution services across the region. You will support our Subject Matter Experts in providing strategic consultancy advice to clients on live contracts and projects, whilst contributing to the growth of our high-performing Contract Services division.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Provide expert contract management and consultancy services across a variety of construction sectors and project types, demonstrating hands-on experience with standard forms of contract including FIDIC and other recognized contract suites</li><li>Develop and implement comprehensive contract administration strategies, managing contract development, pre-contract and post-contract requirements from award through completion, including take-over of works and final assessment</li><li>Review and approve contractor and subcontractor submissions for compliance with primary contract requirements, whilst establishing and implementing contractor and consultant performance management frameworks</li><li>Lead contractual negotiations and provide strategic commercial guidance to project managers, services managers, and programme directors, managing relationships proactively to identify optimization opportunities</li><li>Specialize in claims management and dispute resolution services, including compiling comprehensive claim reports, undertaking performance forensics analysis, and supporting arbitration and/or litigation processes</li><li>Apply methodical analytical skills to dispute avoidance and resolution, demonstrating a flexible and adaptable approach to service delivery under challenging scenarios on projects in distress</li><li>Provide confident client-facing consultancy support with strong presentational skills, communicating complex contractual and commercial information clearly to diverse stakeholders</li></ul><br>Qualifications<br><p><strong>Required Experience:</strong></p><br><ul><li>15+ years of post-graduate progressive experience in contract administration and management within major civil and infrastructure projects</li><li>Substantial hands-on experience with international contracting mechanisms, particularly FIDIC suite of contracts and other recognized standard forms</li><li>Proven expertise in claims management and dispute resolution across complex, multi-party contracts</li><li>Demonstrated track record administrating multiple concurrent contracts on large-scale real estate and infrastructure projects</li><li>Established experience developing and implementing comprehensive contract administration strategies from pre-contract through completion and final assessment</li><li>Proven capability in establishing and managing contractor and consultant performance management frameworks</li><li>Demonstrated experience reporting to Boards, senior management, and higher authorities on contract performance and commercial matters</li></ul><p><strong>Required Qualifications:</strong></p><br><ul><li>Undergraduate degree in a relevant discipline, OR membership of a recognized International Professional Body (e.g., MRICS, RICS, or equivalent)</li><li>Fluency in English language, both written and spoken, with exceptional report writing and presentation capabilities</li></ul><p><strong>Required Skills:</strong></p><br><ul><li>Advanced proficiency with MS Office suite and contract administration software</li><li>Extensive analytical and problem-solving capabilities with meticulous attention to detail</li><li>Exceptional negotiation skills with the ability to achieve favorable commercial outcomes whilst maintaining positive stakeholder relationships</li><li>Strong leadership and team management abilities with experience mentoring and developing professionals</li><li>Excellent organizational and time management skills with the ability to prioritize multiple competing demands</li></ul><p><strong>Preferred Experience:</strong></p><br><ul><li>Previous experience working on projects in the Middle East region is an advantage</li><li>Knowledge of risk management, budget management, and cost control processes in infrastructure delivery</li><li>Experience in change management and stakeholder engagement on complex project</li></ul><br>Additional Information<br><p>Join our social media conversations for more information about Turner & Townsend and our exciting future projects: </p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br><p><em>It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. </em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. </em></p><br><p>Join our social media conversations for more information about Turner & Townsend and our exciting future projects: </p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br><br><br> </div>
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<p><strong>Job Title: DevSecOps Manager</strong></p><br><br><p><strong>Department: Digital Infrastructure & Systems</strong></p><br><br><p><strong>Reports To: Head of Digital Infrastructure & Systems</strong></p><br><br><p><strong>Job Summary:</strong></p><br><br><p>We are seeking a highly skilled and experienced DevSecOps Section Manager to</p><br><br><p>establish, lead, and manage the enterprise DevSecOps practice within our Digital</p><br><br><p>Infrastructure & Systems Department.</p><br><br><p>The role is responsible for building and operating a modern DevSecOps ecosystem that</p><br><br><p>supports government-scale digital services and hybrid multi-cloud environments across on</p><br><br><p>premises and public cloud platforms. The ideal candidate must combine strong leadership</p><br><br><p>and people management capabilities with deep hands-on technical expertise in</p><br><br><p>Kubernetes/OpenShift, GitLab CI/CD, cloud platforms, automation, security integration, and</p><br><br><p>observability solutions.</p><br><br><p>This position will lead the DevSecOps strategy, governance, automation frameworks, CI/CD</p><br><br><p>pipelines, container platforms, and developer enablement initiatives while ensuring</p><br><br><p>compliance, scalability, security, and operational excellence.</p><br><br><p><strong>Key Responsibilities:</strong></p><br><br><p>Leadership & Management</p><br><br><p>* Establish and lead the DevSecOps Section, including organizational structure,</p><br><br><p>operating model, and roadmap.</p><br><br><p>* Build, mentor, and manage a high-performing DevSecOps engineering team.</p><br><br><p>* Define team KPIs, SLAs, technical standards, and governance processes.</p><br><br><p>* Manage project delivery timelines, resource planning, workload prioritization, and</p><br><br><p>stakeholder expectations.</p><br><br><p>* Drive Agile and DevSecOps culture adoption across internal teams and government</p><br><br><p>entities.</p><br><br><p>* Coordinate with Infrastructure, Security, Operations, Digital, and Architecture teams</p><br><br><p>to ensure seamless integration and service delivery.</p><br><br><p>* Conduct performance management, coaching, technical mentoring, and capability</p><br><br><p>development for engineers.</p><br><br><p>* Lead vendor coordination, technical workshops, onboarding, and enterprise platform</p><br><br><p>adoption initiatives.</p><br><br><p><strong>Technical & Platform Responsibilities</strong></p><br><br><p>DevSecOps Platforms & CI/CD</p><br><br><p>* Design, implement, and manage enterprise CI/CD platforms using GitLab and related</p><br><br><p>DevOps toolchains.</p><br><br><p>* Build secure CI/CD pipelines with integrated security scanning, compliance</p><br><br><p>validation, and automated testing.</p><br><br><p>* Implement Infrastructure as Code (IaC) and GitOps methodologies.</p><br><br><p>* Standardize DevSecOps onboarding frameworks for applications and development</p><br><br><p>teams.</p><br><br><p><strong>Container Platforms & Kubernetes</strong></p><br><br><p>* Manage enterprise Kubernetes/OpenShift environments using Red Hat OpenShift.</p><br><br><p>* Lead container platform architecture, multi-cluster operations, governance,</p><br><br><p>scalability, resiliency, and platform security.</p><br><br><p>* Support containerized workloads, microservices, and platform engineering initiatives.</p><br><br><p>* Implement enterprise-grade backup, DR, HA, storage integration, and monitoring for</p><br><br><p>container platforms.</p><br><br><p><strong>Cloud & Hybrid Infrastructure</strong></p><br><br><p>* Manage DevSecOps integration across hybrid cloud platforms including Microsoft</p><br><br><p>Microsoft Azure and private cloud infrastructure.</p><br><br><p>* Enable secure cloud-native application deployment pipelines.</p><br><br><p>* Implement automation and orchestration across cloud and on-premise platforms.</p><br><br><p>* Support multi-cloud operational models and cloud governance standards.</p><br><br><p>Security & Compliance</p><br><br><p>* Embed security controls into the software delivery lifecycle (DevSecOps approach).</p><br><br><p>* Integrate SAST, DAST, container security, secrets management, vulnerability</p><br><br><p>management, and compliance automation into CI/CD pipelines.</p><br><br><p>* Ensure alignment with cybersecurity and digital sovereignty standards.</p><br><br><p>* Collaborate with Security Operations and GRC teams on risk remediation and</p><br><br><p>compliance initiatives.</p><br><br><p>Observability & Monitoring</p><br><br><p>* Lead enterprise observability and monitoring strategy implementation.</p><br><br><p>* Implement centralized logging, tracing, monitoring, and performance analytics</p><br><br><p>platforms.</p><br><br><p>* Integrate observability solutions across Kubernetes, cloud, middleware, applications,</p><br><br><p>and infrastructure layers.</p><br><br><p>* Drive proactive monitoring, alerting, capacity planning, and reliability engineering</p><br><br><p>practices.</p><br><br><p><strong>Qualifications & Experience:</strong></p><br><br><p><strong>Education</strong></p><br><br><p>* Bachelor's degree in computer science, Information Technology, Engineering, or</p><br><br><p>related field.</p><br><br><p>* Master's degree is preferred.</p><br><br><p>* Minimum 12+ years in IT Infrastructure, Cloud, DevOps, or Platform Engineering.</p><br><br><p>* Minimum 7+ years in DevOps/DevSecOps leadership or management role.</p><br><br><p>* Strong experience managing enterprise-scale DevSecOps and container platforms.</p><br><br><p>* Proven experience in hybrid cloud and Kubernetes/OpenShift environments.</p><br><br><p>Experience in government, enterprise shared services, or large-scale regulated</p><br><br><p>environments is highly preferred</p><br><br><p>Skills & Competencies:</p><br><br><p><strong>Mandatory Skills</strong></p><br><br><p>* Strong expertise in Red Hat OpenShift administration and architecture.</p><br><br><p>* Strong expertise in GitLab CI/CD pipelines and GitOps practices.</p><br><br><p>* Experience with Microsoft Azure cloud services and hybrid cloud integration.</p><br><br><p>* Strong understanding of Kubernetes, containers, microservices, and platform</p><br><br><p>engineering.</p><br><br><p>* Hands-on experience with automation and IaC tools such as Ansible, Terraform, and</p><br><br><p>Helm.</p><br><br><p>* Strong understanding of DevSecOps security controls and secure SDLC.</p><br><br><p>* Experience with observability and monitoring platforms such as Dynatrace,</p><br><br><p>Prometheus, Grafana, ELK, or OpenTelemetry.</p><br><br><p>* Experience with API integration, automation frameworks, and enterprise middleware</p><br><br><p>integration.</p><br><br><p>* Knowledge of Linux, networking, storage, virtualization, and enterprise infrastructure</p><br><br><p>concepts.</p><br><br><p><strong>Leadership & Soft Skills</strong></p><br><br><p>* Strong leadership, communication, and stakeholder management capabilities.</p><br><br><p>* Excellent team management and mentoring skills.</p><br><br><p>* Strong analytical, troubleshooting, and decision-making abilities.</p><br><br><p>* Ability to work under pressure in enterprise operational environments.</p><br><br><p>* Strong presentation and reporting skills for management and executive leadership.</p><br><br><p>* Ability to drive transformation initiatives and organizational change.</p><br><br><br><p><strong>Preferred Certifications</strong></p><br><br><p><strong>DevOps & Kubernetes</strong></p><br><br><p>* Red Hat Certified Specialist in OpenShift Administration</p><br><br><p>* Red Hat Certified Architect (RHCA)</p><br><br><p>* Certified Kubernetes Administrator (CKA)</p><br><br><p>* Certified Kubernetes Security Specialist (CKS)</p><br><br><p><strong>Cloud</strong></p><br><br><p>* Microsoft Certified: Azure Solutions Architect Expert</p><br><br><p>* Microsoft Certified: Azure DevOps Engineer Expert</p><br><br><p><strong>GitLab & Automation</strong></p><br><br><p>* GitLab Certified CI/CD Associate or Professional</p><br><br><p>* Red Hat Ansible Automation Certification</p><br><br><p>* Terraform Associate Certification</p><br><br><p><strong>Security & Governance</strong></p><br><br><p>* Certified Information Systems Security Professional (CISSP)</p><br><br><p>* Certified Cloud Security Professional (CCSP)</p><br><br><p>* DevSecOps Foundation Certification</p><br><br><p><strong>IT Service Management & Agile</strong></p><br><br><p>* ITIL v4 Foundation or Managing Professional</p><br><br><p>* PMI-PMP or PRINCE2</p><br><br><p>* Certified Scrum Master (CSM) or SAFe Certification</p><br><br><br><p>Preferred Candidate Profile</p><br><br><p>We are looking for a technically strong leader who can operate strategically and hands-on</p><br><br><p>when needed. The ideal candidate should be capable of building the DevSecOps function</p><br><br><p>from the ground up, managing enterprise platforms, driving automation culture, and leading</p><br><br><p>transformation initiatives across hybrid cloud environments.</p><br><br>
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<h2 class="h5">Job description</h2>
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<p><strong>Role Profile:</strong></p><br>
<p>This role is responsible for increasing the reach, conversion and overall ROI of our branding and promotional content through paid digital channels, in support of our marketing campaign goals.</p><br>
<p>In line with our strategy, they will ensure that these campaigns make a measurable commercial contribution to Starbucks through increased customer acquisition, with a particular focus on our loyalty program and our ecommerce channels and digital platforms, and increased footfall to our stores. As a performance marketer, They will be responsible for ensuring that we are using the correct KPIs to evaluate our marketing spend (e.g. ROAS), that our campaigns are set up to provide accurate data, and that we take actions to improve future campaigns based on findings.</p><br>
<p>They will also play a crucial role in the ongoing digital transformation of Starbucks MENA and will make a strong contribution to the development of the digital marketing team, especially around paid advertising. The ideal candidate will be a relentless promoter of continual performance improvement, will enjoy exploring new ways of doing things, and will inspire peers and partners to do the same.</p><br> <p><strong>The below Key Performance Areas include but are not limited to:</strong></p><br>
<ul>
<li>Owning and being accountable for our paid digital marketing strategy, budgeting and performance across established (e.g. Facebook, Instagram, YouTube, etc.) and emerging (e.g. Snapchat and WhatsApp, TikTok, Google PPC and GDN, etc.) channels and platforms</li>
<li>Ensuring our paid digital marketing strategy is fully aligned with our ambition to drive Starbucksâ top-line growth through aggressive expansion of a) customer reach, b) customer acquisition, c) membership of our Loyalty programme across all MENA markets</li>
<li>Managing the development of paid digital channel media plans in accordance with the overall online marketing strategy, and allocating spend appropriately</li>
<li>Contributing to the set-up of new digital campaigns, including briefing and agreeing requirements with internal and external digital advertising teams.</li>
<li>Working with the internal digital media team, the central digital advertising partner and external digital marketing teams (e.g. Delivery partners) to devise the right technical approach to:
<ul>
<li>Building membership of the Starbucks Loyalty programme during roll-out by using look-a-like audiences</li>
<li>Driving traffic to our store pages and footfall to our stores through geo-targeted mobile campaigns </li>
<li>Encouraging retention and advocacy with re-targeting techniques and using look-a-like audiences</li>
</ul>
</li>
<li>Working independently and in collaboration with the Starbucks analytics team to analyze results, identify actionable opportunities (targeting, creative direction, key messages etc.) and drive performance and scale </li>
<li>Ensuring campaign reports are of high quality, compiled in a timely manner and distributed effectively to the relevant internal stakeholders</li>
<li>With the Web Analytics Manager and the CRMD team, supporting the definition and development of our online attribution model and post-impression marketing analysis to establish reach engagement and acquisition KPIs of CTR, Cost-per-Acquisition (CPA), Cost-per-Lead (CPL) and ROAS</li>
<li>Collaborates with the central digital marketing team to ensure excellent execution and performance optimization of all Starbucks digital media campaigns </li>
<li>Collaborating with the whole Starbucks marketing team to ensure that campaigns are designed digital-first and with mobile experience at the core, providing input to ensure campaign creative content meets the expectations of audiences across the range of digital channels</li>
<li>Collaborating with the whole Starbucks digital marketing team and the central team to deliver a performance marketing approach focused on a test-and-learn ethos, such as A/B testing new creative content and identifying best practices</li>
</ul>
<p><strong>Knowledge:</strong></p><br>
<p>Digital media landscape and trends, proficient knowledge of digital analytics (GA) and Google Ad tools, proficient knowledge of the latest social media advertising tools and platforms, knowledge of Google Merchant Centre, strong understanding of the MarTech landscape and likely evolution, digital native content creation.</p><br>
<p><strong>Experience:</strong></p><br>
<ul>
<li>Over 5 years focused on end-to end-delivery of cross-channel digital campaigns and 1-2 years of experience managing others</li>
<li>Experience as digital marketing manager with a fast-paced omnichannel retailer is essential</li>
<li>Experience working in a digital media/ advertising agency is a valuable plus</li>
<li>Experience of building up a team is appreciated</li>
<li>Experience with large regional and matrix organizations is a plus</li>
<li>A strong track record of developing and rolling out digital marketing campaigns that regularly outperform measurable objectives and benchmarks is a must</li>
<li>Proven experience with product/services or digital product launches (apps) is required.</li>
</ul>
<p><strong>Skills:</strong></p><br>
<p> Functional:</p><br>
<p>Media planning; expert knowledge of digital and social channels; creative judgment; marketing performance management and reporting; in-depth knowledge of Google tools is required (Adwords, Analytics, etc.); mobile marketing and remarketing; programmatic advertising; budget management; good understanding of ecommerce is a valuable plus</p><br>
<p> Non Functional:</p><br>
<p>Ability to work quickly, responsively and with an openness to embrace new ideas and ways of working; ability to prioritize tasks effectively; stakeholder management, team leadership; agency and partnership management; project management; effective communication and presentation skills</p><br>
<p><strong>Additional role requirements:</strong></p><br>
<ul>
<li>Proactive and can-do attitude; analytic mindset; ambition for excellence; pragmatic approach to problem-solving</li>
<li>UAE National Only</li>
</ul>
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United Arab Emirates </div>
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<span><br>JOB SUMMARY<br>Leads and manages the Event Booking Centre (EBC) and its associates on a daily basis, with full accountability for achieving EBC revenue targets, team booking‑pace goals, guest and associate satisfaction, and the unit’s overall financial performance.<br>Drives the end‑to‑end sales effort to deliver financial goals for all participating hotels, while maintaining strong and productive relationships with Event Planning, Operations, and the Cluster Proactive Sales Team.<br>Ensures the protection of brand integrity across all participating hotels and oversees the effectiveness of all sales‑related business processes and channels.<br>SCOPE / BUSINESS CONTEXT <br>A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort <br>Number of Direct Reports – 18<br>Titles of Direct Reports – Sales Coordinator/ Sales Executive / Sales Manager / Senior Sales Manager/Asst Director of EBC<br>CANDIDATE PROFILE <br>Experience <br>Previous experience with a large scale or multi-site EBC environment <br>Skills and Knowledge <br>Excellent selling skills and understanding of group sales processes for all brands; can bring a sale to closure<br>Possesses excellent telephone sales skills<br>Strong customer development and relationship management skills<br>Ability to set accurate revenue goals for team<br>Ability to interpret market data and apply to sales strategy<br>Ability to implement successful sales strategies for multiple properties<br>Knowledge of all Marriott Lodging products, cultures and brand strategies<br>Knowledge of need time strategy as developed by Revenue Management<br>Knowledge of contractual agreements and legal implications<br>Knowledge of food trends, food and beverage composition and menu planning<br>Effective sales skills to upsell products and services<br>Ability to manage and balance large group and local catering business<br>Knowledge of marketing strategies<br>Knowledge of group business<br>Knowledge of operations and associated challenges for all brands<br>Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning<br>Strong communication skills (verbal, listening, writing)<br>Effective decision making skills<br>Ability to influence others<br>Effective coaching and development skills<br>Strong organization skills<br>Ability to use standard software applications and hotel systems including SFA, NGS,Opera S&C Delphi, PMS, MARSHA, etc.<br>Strategic planning skills<br>Ability to evaluate business trends and modify business strategies accordingly<br>Ability to execute against the strategy; drive results<br>Strong problem-solving skills<br>Strong consensus building skills<br>Strong analytical skills<br>Good negotiation skills<br>Effective change management skills<br>Effective conflict management skills<br>Strong customer and associate relation skills<br>Ability to develop and maintain relationships e.g., associates, customers, vendors<br>Basic legal knowledge related to hotel operations<br>Strong presentation and platform skills<br>Good training/facilitator skills<br>Ability to effectively manage labor productivity<br>Knowledge of governmental regulations and all health and safety standards <br>Education or Certification<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred<br>Education or Certification <br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferre<br>Sales and Marketing:<br>Provides sales functional expertise to participating hotels. <br>Maximizes revenue by upselling packages and creative food and beverage. <br>Sets direction to ensure that Sales Team achieves goals. <br>Understands and achieves team and individual goals. <br>Provides critical input to market leaders for development of property and overall market sales strategy.<br>Participates in weekly sales strategy meetings.<br>Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.<br>Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.<br>Works with market leadership to encourage non-participating or new hotels to join the sales office<br>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Makes recommendations and works with hotel leaders to improve sales results.<br>Provides targeted and timely communication of results and other achievements and challenges to the Director of Marketing.<br>Reviews turnover to the Event Planning team for consistency and completion.<br>Works with Director and/or other appropriate leaders to develop, implement and maintain Sales office standards. <br>Reviews turnover to hotels for consistency and completion. <br>Reviews and monitors Sales Office call volume; sets schedule by operating hours and shift levels based on volume; recommends changes in staffing as needed<br>Revenue Management <br>Ensures that sales strategies are communicated, implemented and updated as market conditions fluctuate.<br>Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.<br>Monitors local, regional and International business outlook and provides updates to Revenue Management.<br>Guest Satisfaction:<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. <br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process. <br>Ensures transfer of accurate, complete and timely information to operating departments at the properties. <br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of Director, Sales Office as appropriate. <br>Participates in guest satisfaction review sessions with Sales Team to help identify areas of improvement. Shares recommendations to address guest service issues with team. <br>Works with Director, Sales Office to incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement. <br>Supports the customer recognition program in effect at the X Sales Office. <br>Human Resources:<br>Interviews, hires management, and hourly associates with the appropriate skills to meet the business needs of the properties. <br>Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. <br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes. <br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress. <br>Conducts hourly associate performance appraisals according to Standard Operating Procedures. <br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities. <br>Administers sales bonus and incentive programs. <br>Celebrates successes and publicly recognizes the contributions of team members (Golden Circle Award, customer letters etc.). <br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. <br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary. <br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs). <br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. <br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program. <br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters). <br>Financial Management <br>Participates in the development of annual shared service operating budget. <br>Manages the shared service operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Makes recommendations on staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits. <br>Prepares weekly and period end P&L critiques. <br>Understands the operation’s impact on the overall financial goals of participating properties and educates staff on details as appropriate. <br>MANAGEMENT COMPETENCIES<br>LEADERSHIP<br>Sales and Marketing Management<br>: Focuses on building the hotel’s top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals. <br>Revenue Management<br>: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.<br>Guest Satisfaction<br>: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share.<br>Human Resources<br>: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.<br>Financial Management<br>: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. <br>TECHNICAL EXPERTISE<br>Guest Satisfaction<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.<br>Ensures transfer of accurate, complete and timely information to operating departments at the property.<br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate.<br>Leads guest satisfaction review sessions with Sales Team to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams.<br>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Ensures that a customer recognition program is in effect in the sales office.<br>Human Resources<br>Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the properties.<br>Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.<br>Administers sales bonus and incentive programs.<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.<br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) .<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).<br>Financial Management<br>Manages operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Manages appropriate staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.<br>Processes period end reporting and critique. Communicates financial results to appropriate stakeholders.<br>Understands the operation’s impact on the overall financial goals of the hotel and educates staff on details as appropriate.<br>OTHERS<br>Safety and Security<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.<br>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.<br>Notify Loss Prevention/Security of any guest reports of theft<br>Policies and Procedures<br>Follow company, hotel and department policies and procedures.<br>Follows Marriott International Hotels Limited Regional Office policies and procedures<br>Protect the privacy and security of guests and coworkers.<br>Maintain confidentiality of proprietary materials and information.<br>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.<br>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.<br>Perform other reasonable job duties as requested by Supervisors and Management.<br>Working hours as required to do your job but normally not less than 48 hours per week.<br>Guest Relations<br>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.<br>Assist other employees to ensure proper coverage and prompt guest service.<br>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.<br>Address guests' service needs in a professional, positive, and timely manner.<br>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Thank guests with genuine appreciation and provide a fond farewell.<br>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.<br>Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.<br>Communication<br>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<br>Speak to guests and co-workers using clear, appropriate and professional language.<br>Talk with and listen to other employees to effectively exchange information<br>Working with Others<br>Support all co-workers and treat them with dignity and respect.<br>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.<br>Partner with and assist others to promote an environment of teamwork and achieve common goals<br>Quality Assurance/Quality Improvement<br>Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.<br>Physical Tasks<br>Enter and locate work-related information using computers and/or point of sale systems.<br>Stand, sit, or walk for an extended period of time or for an entire work shift.<br>Read and visually verify information in a variety of formats (e.g., small print).<br>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott Internati</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> The Design Manager– will lead the planning, design, and technical delivery of pavement engineering works for transportation and infrastructure projects. The role is responsible for managing pavement design activities, providing technical leadership, ensuring compliance with applicable standards, and coordinating with multidisciplinary teams to deliver safe, durable, and cost-effective pavement solutions. The Design Manager will also support client engagement, mentor engineering staff, and ensure the highest standards of technical excellence throughout all project phases. Key Responsibilities Lead and manage the pavement design of highways, roads, urban streets, and infrastructure projects from concept through detailed design. Provide technical leadership for the design of flexible, rigid, and interlocking concrete block pavement systems. Review and approve pavement design calculations, reports, specifications, and construction drawings. Coordinate with geotechnical, drainage, utilities, traffic, and structural disciplines to develop integrated engineering solutions. Review geotechnical investigation reports and incorporate subgrade characteristics into pavement design and rehabilitation strategies. Ensure compliance with client requirements, local authority regulations, and international pavement design standards. Provide technical guidance during construction, respond to design queries, and review contractor submittals related to pavement works. Support business development activities, technical proposals, client presentations, and project planning. Mentor and develop junior engineers while promoting best engineering practices and quality assurance. Qualifications and Experience Demonstrated experience in the design of flexible, rigid, and interlocking concrete block pavement systems. Proficient in pavement design using the AASHTO Guide for Design of Pavement Structures (1993). Strong experience in mechanistic–empirical pavement design methodologies. Hands-on experience with the Dubai pavement design procedure and RTA circulars. Experience with pavement design procedures and standards in Abu Dhabi (e.g., DMT/ADM) is required. Experience with pavement design standards and practices in Saudi Arabia (KSA) and other GCC countries is considered an advantage. Sound knowledge of asphalt, concrete, aggregate, subgrade, and pavement material specifications, testing requirements, and quality control procedures. Familiarity with UAE and international pavement-related standards and specifications, including AASHTO, ASTM, BS, and EN. Ability to review geotechnical reports and incorporate subgrade characteristics into pavement design. Experience preparing pavement design reports, technical specifications, engineering calculations, and construction drawings. Strong understanding of pavement rehabilitation, pavement management principles, and lifecycle cost considerations is desirable. Proven experience managing multidisciplinary design teams and delivering projects within budget and schedule. Skills and Competencies Excellent written and verbal communication skills, with the ability to prepare high-quality technical reports and communicate effectively with clients, contractors, and multidisciplinary teams. Well-spoken, professional, and confident in technical discussions, design reviews, workshops, and client meetings. Strong analytical and problem-solving skills with attention to technical detail. Demonstrated leadership, project management, and decision-making capabilities. Ability to manage multiple projects simultaneously while maintaining high standards of quality and technical compliance. Commitment to health, safety, quality, and continuous professional development <br>Qualifications<br> <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10154984<br> <br>Business Line: Transportation<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Engineering<br> <br>Work Location Model: On-Site