Merchandiser Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Your responsibilities:<br>First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Operations Manager, as and when required: you’ll step in on their behalf where necessary.<br>You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.<br>You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.<br>You will be expected to interview candidates for associate roles.<br>You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.<br>In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow-up on and resolve any process-related issues as and when required.<br>You are expected to be flexible to work in different shifts and to do overtime when needed.<br>Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.<br>- Bachelor's degree in supply chain/logistics or related field<br>- Experience with planning, performance metrics, and process improvement<br>- Experience managing teams<br>- Experience in logistics<br>- Experience with data analysis<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Your responsibilities:<br>First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Operations Manager, as and when required: you’ll step in on their behalf where necessary.<br>You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.<br>You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.<br>You will be expected to interview candidates for associate roles.<br>You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.<br>In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow-up on and resolve any process-related issues as and when required.<br>You are expected to be flexible to work in different shifts and to do overtime when needed.<br>Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.<br>- Bachelor's degree in supply chain/logistics or related field<br>- Experience with planning, performance metrics, and process improvement<br>- Experience managing teams<br>- Experience in logistics<br>- Experience with data analysis<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Minibar Attendant - One&amp;Only One Za'abeel</span></span></span>&nbsp;<br> <span><span>(<span>20191</span></span></span>)</p><br> <p><span><span>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.&nbsp;</span></span></p><br> <p><br> <span><span>Behold the dawn of a new, all-encompassing resort experience in Dubai – One&amp;Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.</span></span></p><br> <p><strong>About the Role</strong></p><br> <p>We are seeking a dedicated and service-oriented Minibar Attendant to join our team. In this role, you will be responsible for carrying out daily minibar operations by inspecting and replenishing in-room Refreshment Centers, ensuring they are maintained and presented in accordance with company standards. Duties include checking arrival, departure, and occupied guest rooms, accurately recording and reporting guest consumption to the coordinator, and completing all opening and closing procedures. You will also be expected to comply with all sanitation, health, safety, and ISO standards while delivering exceptional service and maintaining the highest levels of quality and guest satisfaction.</p><br> <p><strong>About You</strong></p><br> <p>The ideal candidate will have previous experience in a similar hospitality role, such as a Minibar Attendant, Restaurant Waiter, or Bar Waiter. You are a confident and reliable team player with good communication skills, a positive attitude, and the ability to work well under pressure. Good spoken English, flexibility, punctuality, and a strong commitment to guest service are essential.</p><br> <p><span><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We are seeking an experienced and detail-oriented Project Manager to join our dynamic team in Abu Dhabi, United Arab Emirates. In this pivotal role, you will lead the successful delivery of complex, multidisciplinary projects from conception through completion. As a Project Manager, you will be the driving force behind seamless project coordination, ensuring that client expectations, program milestones, and budget requirements are consistently met. If you are passionate about innovation, possess strong leadership capabilities, and thrive in collaborative environments, we invite you to explore this exciting opportunity to make a meaningful impact.</p><br><ul><li>Lead and oversee complex, multidisciplinary projects across all lifecycle stages, from initial planning and design through construction and handover, while maintaining alignment with client objectives, timelines, and financial constraints</li><li>Establish and maintain transparent, proactive communication with clients, design teams, procurement specialists, cost engineers, planning professionals, construction teams, and occupational health and safety personnel to ensure coordinated project execution and timely issue resolution</li><li>Administer contracts effectively, managing contractual processes, obligations, and stakeholder relationships throughout the project lifecycle while ensuring compliance with agreed terms</li><li>Manage project scope changes through formal change control procedures, analyzing impacts on program, cost, and quality while maintaining comprehensive project documentation and progress reporting</li><li>Develop and maintain strong client relationships by providing exceptional support, identifying emerging opportunities, and contributing to business development initiatives and organizational growth</li><li>Analyze project risks and implement mitigation strategies to ensure project resilience and successful outcomes</li><li>Oversee quality assurance processes and coordinate with relevant teams to maintain project standards and deliverables</li><li>Prepare accurate, detailed project records and reports using both traditional and digital systems to ensure transparency and informed decision-making</li><li>Lead cross-functional teams with empathy and assertiveness, fostering an inclusive and supportive work environment that motivates team members toward shared goals</li></ul><br>Qualifications<br><p>**Minimum Requirements:**</p><br><ul><li>Proven track record of successfully delivering complex, multidisciplinary projects in a consultancy or client organization setting</li><li>Demonstrated expertise in pre- and post-contract project management across the full project lifecycle</li><li>Excellent communication and organizational skills with the ability to manage multiple stakeholders effectively</li><li>Strong stakeholder management capabilities and experience maintaining robust relationships with diverse teams</li><li>Proficiency in contract administration and project management processes</li><li>Ability to maintain accurate project records in both paper and electronic formats</li><li>Demonstrated problem-solving and decision-making abilities in dynamic project environments</li><li>Strong time management and prioritization skills</li><li>Experience with conflict resolution and vendor/supplier management</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Academic qualification in Project Management, Construction, Engineering, or related field (Master's Degree preferred)</li><li>NEC3/4 Contract Administration Accreditation</li><li>Chartered Status with professional institutions such as RICS, CIOB, RIBA, ICE, APM, or equivalent organization</li><li>Proficiency with project management software and digital tools</li><li>Experience in quality assurance oversight and continuous improvement initiatives</li><li>Background in business development and identifying new project opportunities</li><li>Knowledge of regional project requirements and compliance standards relevant to the United Arab Emirates market</li><li>Certification in risk management or advanced project management methodologies</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong><em>Director of the World’s First Real-Time Sales Reality Show — Dubai, UAE</em></strong><br><strong>The Role in One Sentence</strong> <br>You will build and run a live, unscripted, daily content machine that turns 160 real sales agents into the most-watched business story in the Middle East — and in doing so, become the architect of the most innovative B2B marketing strategy in the GCC. <br><strong>Who We Are</strong> <br>We are a fast-growing B2B company based in Dubai with a sales operation of 160 agents across 8 teams. We are not disclosing the company name at this stage of the hiring process — full details will be shared with shortlisted candidates under a mutual NDA. What we can tell you is this: We have built one of the most active and structured sales floors in the UAE. Every day, real people are making real calls, chasing real targets, winning real deals — and losing them. We are going to film all of it. Not as a polished corporate video. Not as a scripted brand campaign. As a genuine, unscripted, character-driven reality show set on a live sales floor — and we need the person who will build it, run it, and make it the most compelling business content in the region. This role does not exist anywhere else in the GCC. Possibly anywhere in the world. <br><strong>What You Will Actually Do </strong><br><strong>Build the Show</strong> Design the editorial framework for the Sales Floor content operation — the formats, the recurring segments, the weekly narrative structure, the monthly “season finale” format Develop the character system: identify the 8–12 agents whose stories will anchor the content, track their arcs across months, and build the audience’s emotional investment in their outcomes Create the content bible — the internal document that governs every piece of content produced, from a 15-second agent post to a 20-minute weekly episode Establish the tone: raw enough to be real, produced enough to be watchable, honest enough to be trusted <br><strong>Run the Production</strong> Hire, manage, and direct a team of 3 field videographers, 2 editors, and 1 social media scheduler Build and own the daily production schedule: morning briefings, floor coverage rotation, same-day edit turnaround, posting calendar Implement and enforce the 21-Day Habituation Protocol — the process by which 160 agents stop performing for the camera and start ignoring it Manage the equipment inventory, the edit suite workflow, and the content approval process Brief and direct any external agency partners on quarterly brand films and high-production deliverables <strong>Own the Strategy</strong> Own the content KPIs: follower growth, engagement rate, content-influenced deal rate, content-sourced revenue, sales cycle length reduction Build and maintain the agent personal brand system: daily post formats, weekly accountability check-ins, Creator Bonus tracking Identify viral moments in real time and execute the response protocol within 30 minutes of the moment occurring Present monthly content performance reports to the leadership team with clear attribution to business outcomes — not just views and followers Develop and update the rolling 3-month content roadmap based on what is working</p><p><strong>Coach the Talent</strong> Run the weekly 15-minute Team Leader content briefing every Sunday Conduct monthly 1-on-1 content coaching sessions with the 8–12 anchor characters Build and deliver the agent content onboarding program for all 160 agents Identify struggling agents and develop individual content plans that fit their personality and comfort level Protect the authenticity of the content by building genuine relationships with agents — not just extracting footage from the</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>The Profile We Are Looking For Non-Negotiable Experience</strong></p><p>You must have done at least one of the following at a high level:</p><ol><li><p><strong>Produced or directed a reality television show, docuseries, or long-form documentary</strong></p></li></ol><p>— you understand narrative arcs, character development, and how to make real people</p><p>compelling on camera</p><ol start="2"><li><p><strong>Built and run a YouTube channel or social media account to 500,000+ followers</strong> — you</p></li></ol><p>understand retention mechanics, thumbnail psychology, and why people come back for the</p><p>next episode</p><ol start="3"><li><p><strong>Run a content operation for a high-growth company</strong> — you have managed a team,</p></li></ol><p>owned KPIs, and connected content output to business outcomes in a way you can prove</p><p>with data</p><p>Ideally, you have done two of the three.</p><p>What You Must Genuinely Be</p><p><strong>A storyteller first. </strong>You watch a sales agent lose a deal and you immediately see three different</p><p>stories you could tell about it. You understand that the same moment — a rejection, a</p><p>breakthrough, a team argument — can be told in a way that makes the audience feel something</p><p>or in a way that makes them scroll past. You know the difference, and you know how to get the</p><p>former every time.</p><p><strong>Obsessed with authenticity</strong>. You have a physical reaction when you see corporate content that</p><p>is clearly scripted. You understand that the moment an agent looks at the camera, the content is</p><p>dead. You have a methodology for building trust with people who are not natural performers, and</p><p>you can describe it in specific, practical terms.</p><p><strong>A talent developer.</strong> The best show runners in history are known for finding the humanity in</p><p>ordinary people and making audiences care about them. You understand that your job is not to</p><p>film people; it is to find the story that was already happening and make it visible.</p><p><strong>Commercially literate.</strong> You understand that this is not a passion project. Every piece of content</p><p>you produce is either building pipeline, shortening sales cycles, attracting recruits, or building</p><p>brand equity — and you can articulate which one it is doing and why. You are comfortable</p><p>presenting content performance in a business review alongside revenue numbers.</p><p><strong>A builder.</strong> This operation does not exist yet. You are not inheriting a system; you are creating</p><p>one. The people who thrive in this role are the ones who find it more exciting to build something</p><p>from nothing than to optimise something that already works.</p><p><strong>What You Will Have Built After 12 Months</strong></p><p>By the end of your first year, the following will exist because of you:</p><p>A daily content operation producing 165+ pieces of content per day across 160 agents and</p><p>the media crew</p><p>A weekly show with a consistent format, a loyal audience, and a recognisable cast of</p><p>characters</p><p>A library of 60,000+ pieces of indexed content across TikTok, Instagram, LinkedIn, and</p><p>YouTube</p><p>A measurable content-influenced deal rate of 40% — meaning 4 in 10 closes involve a</p><p>prospect who was already watching before the first call</p><p>An agent personal brand system that has become a genuine recruitment advantage — 30%</p><p>of new agent applications cite the content as a reason for applying</p><p>A content operation recognised in the UAE and GCC as the benchmark for how B2B</p><p>companies use media<br><br><strong>Creator Equity: </strong>Participation in the Creator Bonus pool as the architect of the system<br><strong>Equipment Budget:</strong> Full access to the production equipment inventory<br><strong>Team:</strong> A team of 6 from Day 1 — 3 videographers, 2 editors, 1 social media scheduler<br><strong>Location:</strong> On-site Dubai, UAE<br><strong>Visa: </strong>UAE employment visa provided<br><strong>Start date: Immediate</strong><br></p><p><strong>The Hiring Process</strong></p><p><strong>Stage 1</strong> — The Application Submit a 3–5 minute self-filmed video. Do not script it. Do not produce it. Film it on your phone. Tell us: what is the most compelling real story you have ever captured, and why did it work? We are not evaluating your production quality. We are evaluating whether you are a storyteller.</p><p><strong>Stage 2</strong> — The Floor Visit Shortlisted candidates will spend half a day observing a live sales floor — not interviewing. After the visit, submit a one-page document: the three stories you would tell about what you saw, and how you would tell them.</p><p><strong>Stage 3 </strong>— The Show Bible (Paid) Final candidates will produce a 5-page Show Bible: format, recurring segments, first 4 episodes, character identification framework, and the first viral moment you would engineer. <br><strong>Stage 4</strong> — The Decision An offer will be made within 48 hours of receiving the Show Bible. Full company details, strategy brief, and NDA will be provided at this stage.</p><p><strong>How to Apply</strong></p><p><strong>Send the following :</strong></p><ol><li><p>Your 3–5 minute self-filmed video (YouTube, Google Drive, or WeTransfer link — do not</p><p>attach)</p></li><li><p>Your CV or LinkedIn profile</p></li><li><p>Three links to content you have produced or directed, with a one-sentence explanation of</p></li></ol><p>why each one worked</p><p>Subject line: Show Runner — [Your Name]<br></p><p>Applications without the video will not be reviewed.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Sous Chef, Banquet - One &amp; Only One Za'abeel</span></span></span>&nbsp;<br> <span><span>(<span>20389</span></span></span>)</p><br> <p><span><span>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.&nbsp;</span></span></p><br> <p><br> <span><span>Behold the dawn of a new, all-encompassing resort experience in Dubai – One&amp;Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.</span></span></p><br> <span>About the Role</span> <p><span>As a Banquet Sous Chef, you will play a key role in delivering exceptional culinary experiences for a wide range of events, from&nbsp;</span>exclusive <span>gatherings to large-scale banquets, weddings, and corporate functions. Supporting the Banquet Chef, you will oversee the day-to-day operations of the banquet kitchen, ensuring the highest standards of food quality, presentation, consistency, and hygiene are maintained at all times.</span></p><br> <p><span>You will lead and inspire a talented culinary team, coordinating food preparation and service to ensure seamless execution of events while meeting guest expectations and operational requirements. The role requires strong organizational skills, the ability to perform under pressure in a fast-paced environment, and a passion for creating memorable dining experiences. You will also be responsible for inventory management, cost control, team development, and maintaining compliance with food safety standards.</span></p><br> <span>About You</span> <p><span>The ideal candidate will have previous experience as a Sous Chef or in a similar leadership role within banquet, catering, or large-volume hotel operations. You possess a strong culinary background, excellent knowledge of food preparation techniques, and a proven ability to deliver outstanding quality while managing multiple events simultaneously.</span></p><br> <p><span>You are a hands-on leader with excellent communication and organizational skills, capable of motivating and developing a diverse team. A strong understanding of food safety regulations, kitchen operations, and cost management is essential. Passionate about hospitality and guest satisfaction, you thrive in a dynamic environment and are committed to delivering exceptional culinary experiences that exceed expectations.</span></p><br> <br> <p><span><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>We are looking for a passionate Brand Manager to become part of our Regional Brand team located in the Dubai talabat office. This role is pivotal in bringing to life the brand identity &amp; vision and in building brand love for talabat across our 8 markets and amongst our employees, vendors and customers. You will help in guiding and shaping initiatives for these main stakeholders from a brand perspective. You will deep dive into our brand love audience and ensure our brand communications and activations are well catered to them. Have your passport ready, travel to our markets is certainly on the menu.<br> <br> <strong>What's on your plate?</strong></p><br><ul><li>Build and own a brand platform;&nbsp;develop a unifying creative idea and occasion-led operating system that every campaign, partnership, and channel expression is built around.</li><li>Drive brand presence on emerging and high-impact channels; establish talabat's presence on emerging and high-impact channels and develop a repeatable test-and-learn model for owned social that builds brand love and engagement beyond promotional content.</li><li>Own the regional partnership and sponsorship pipeline;&nbsp;proactively scan culture, score opportunities against brand identity and audience fit, and drive partnerships that build regional brand equity,&nbsp;not just commercial deals.</li><li>Connect brand investment to commercial outcomes;&nbsp;co-develop the brand-to-performance consumer journey with cross-functional teams, ensuring upper-funnel brand work is measurably linked to conversion.</li><li>Develop AI-powered brand tools and intelligence;&nbsp;build or commission AI-assisted systems that give markets and agencies instant access to brand guidelines, precedents, and asset governance,&nbsp;improving brand consistency at scale.</li><li>Champion AI as a working practice;&nbsp;continuously embed AI tools into team workflows to sharpen processes, manage capacity more effectively, and amplify the quality and pace of output.</li><li>Evolve how strategy reaches our markets;&nbsp;transform brand guidance into interactive, searchable, decision-ready tools that empower markets to execute with speed and consistency.</li><li>Prioritise for strategic impact; maintain a clear model for evaluating incoming work, ensuring the team's energy is directed toward the initiatives that move the brand forward most.</li><li>Maintain visibility across market-level brand activity;&nbsp;build a lightweight system for monitoring our brand across markets, enabling shared learnings and coordinated planning across the region.</li><li>Deliver across a complex, high-ambition portfolio;&nbsp;lead multiple long-horizon initiatives simultaneously, maintaining quality and momentum in a fast-paced, high-growth environment.</li></ul><br>Qualifications<br><ul><li>You have 8 years’ experience in brand marketing</li><li>You have experience with a number of categories and industries&nbsp;</li><li>You are highly creative and change excites you&nbsp;</li><li>You are a strong visual communicator&nbsp;</li><li>You use AI as a daily force multiplier — augmenting your thinking rather than replacing it, and elevating the depth and pace of your output</li><li>You are a complex problem solver who can define, assess, solve, and communicate effectively in a clear and concise fashion</li><li>You are a collaborative team player, with experience with working with teams in a matrix organization, located in the different locations while predominantly communicating virtually&nbsp;</li><li>You are excellent in relationship and stakeholder management&nbsp;</li><li>You are a persuasive and confident communicator - both written and verbal</li><li>You have worked within an agency background (desirable to have)</li><li>You are fluent in English and preferably Arabic</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br>Number of positions: 1<br>Recruiter name:&nbsp;Siva Krishna Bonda&nbsp;<br>Reference number: 71771&nbsp;</p><br> <p>Mediclinic City Hospital&nbsp;| Dubai | United Arab Emirates</p><br><b>MAIN PURPOSE OF JOB</b> <br><p>The Client Relations Manager – Cluster is a key member of the Cluster Senior Leadership Team responsible for executing and localizing the organization’s client experience strategy within a defined group of facilities. The role ensures that all patient-facing services are aligned with Mediclinic’s values, culture, and service standards to deliver a seamless, compassionate, and safe experience.</p><br> <p><span>The Manager leads a team of client relations professionals across the cluster, driving service improvement, managing complex feedback and complaints, supporting staff training, and collaborating across departments to ensure high levels of client satisfaction and loyalty.</span></p><br><br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>1 &nbsp; &nbsp;Lead Cluster-Level Client Experience Strategy Execution&nbsp; &nbsp;and Performance</p><br> <p>Localise and execute the regional CX (Client experience) strategy to fit cluster-specific needs</p><br> <p>Monitor and manage CX performance indicators (e.g., Cemplicity NPS, complaints, compliments)</p><br> <p>Advise the Cluster Hospital Director and SLT on service priorities and pain points. <span>Align hospital services and departments with Mediclinic’s client-centred standards</span></p><br> <p><br>2 &nbsp; &nbsp;Manage Client Experience Team and Operations</p><br> <p>Role model Mediclinic Way</p><br> <p>Lead and develop the CX team (support services, officers, coordinators)</p><br> <p>Oversee handling and resolution of all patient complaints and complex cases</p><br> <p>Ensure adherence to client communication standards and escalation protocols</p><br> <p>Maintain documentation and accountability for service recovery<br>3 &nbsp; &nbsp;Drive Mediclinic Way Culture and Staff Engagement</p><br> <p>Coach CX team and frontline staff in service behaviours and communication skills</p><br> <p>Conduct service walkthroughs, mystery shopper audits, and coaching feedback</p><br> <p>Promote a culture of kindness, empathy, and ownership in service delivery Personal, Proactive and Professional&nbsp;</p><br> <p>Partner with HR and training to embed service culture initiatives</p><br> <p><br>4 &nbsp; &nbsp;Lead Local Campaigns and Journey Improvements</p><br> <p>Implement patient journey enhancements tailored to cluster needs</p><br> <p>Run facility-specific CX campaigns in collaboration with regional office</p><br> <p>Coordinate local service projects and ensure documentation of outcomes</p><br> <p>Serve as key link to marketing for brand reputation and internal messaging</p><br> <p><br>5 &nbsp; &nbsp;Represent Client Experience in SLT and Cross-Functional Committees</p><br><br><br><b>REQUIRED EDUCATION</b> <br><p>Bachelor’s degree in healthcare management, business administration, or relevant field</p><br> <p>Desired Education:<br>Postgraduate training in service excellence,&nbsp;<br>experience management, or related areas.</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>Minimum 5 years’ experience in healthcare operations or client experience, with 2+ years in a leadership role managing people and performance<br>Experience leading multidisciplinary service delivery and client engagement initiatives</p><br> <p>Desired Experience:</p><br> <p>Client satisfaction platforms (e.g., Cemplicity, Press Ganey, or others)<br>Leadership experience in client relations in the hospitality industry&nbsp;<br>Working across multi-site operations</p><br><br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Ability to build exceptional client relationships </li><li>Business acumen and ability to interact with corporate client </li><li>Client Experience Design </li><li>Client engagement and experience principles </li><li>Client experience expertise and skills within healthcare </li><li>Client experience related administration of survey systems and other engagement tools </li><li>Communication, marketing, client interaction and reputation management principles </li><li>Verbal and written communication skills in English (Arabic will be an advantage) </li><li>Complaint management and related patient experience principles </li><li>Net Promoter Score (NPS) interpretation and action planning </li><li>Thorough knowledge of continuous improvement methodologies, principles and tools (e.g. Lean, TOC, WCM, Kaizen, 5S, Value Stream Mapping, Kanban, etc.) </li><li>Change Management &amp; Implementation </li><li>Coaching and Mentoring </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br>Number of positions: 1<br>Recruiter name:&nbsp;Siva Krishna Bonda&nbsp;<br>Reference number: 71746&nbsp;</p><br> <p>Mediclinic Airport Road Hospital&nbsp;| Abu Dhabi | United Arab Emirates</p><br><b>MAIN PURPOSE OF JOB</b> <br><p>The Client Relations Manager – Cluster is a key member of the Cluster Senior Leadership Team responsible for executing and localizing the organization’s client experience strategy within a defined group of facilities. The role ensures that all patient-facing services are aligned with Mediclinic’s values, culture, and service standards to deliver a seamless, compassionate, and safe experience.</p><br> <p><span>The Manager leads a team of client relations professionals across the cluster, driving service improvement, managing complex feedback and complaints, supporting staff training, and collaborating across departments to ensure high levels of client satisfaction and loyalty.</span></p><br><br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>1 &nbsp; &nbsp;Lead Cluster-Level Client Experience Strategy Execution&nbsp; &nbsp;and Performance</p><br> <p>Localise and execute the regional CX (Client experience) strategy to fit cluster-specific needs</p><br> <p>Monitor and manage CX performance indicators (e.g., Cemplicity NPS, complaints, compliments)</p><br> <p>Advise the Cluster Hospital Director and SLT on service priorities and pain points. <span>Align hospital services and departments with Mediclinic’s client-centred standards</span></p><br> <p><br>2 &nbsp; &nbsp;Manage Client Experience Team and Operations</p><br> <p>Role model Mediclinic Way</p><br> <p>Lead and develop the CX team (support services, officers, coordinators)</p><br> <p>Oversee handling and resolution of all patient complaints and complex cases</p><br> <p>Ensure adherence to client communication standards and escalation protocols</p><br> <p>Maintain documentation and accountability for service recovery<br>3 &nbsp; &nbsp;Drive Mediclinic Way Culture and Staff Engagement</p><br> <p>Coach CX team and frontline staff in service behaviours and communication skills</p><br> <p>Conduct service walkthroughs, mystery shopper audits, and coaching feedback</p><br> <p>Promote a culture of kindness, empathy, and ownership in service delivery Personal, Proactive and Professional&nbsp;</p><br> <p>Partner with HR and training to embed service culture initiatives</p><br> <p><br>4 &nbsp; &nbsp;Lead Local Campaigns and Journey Improvements</p><br> <p>Implement patient journey enhancements tailored to cluster needs</p><br> <p>Run facility-specific CX campaigns in collaboration with regional office</p><br> <p>Coordinate local service projects and ensure documentation of outcomes</p><br> <p>Serve as key link to marketing for brand reputation and internal messaging</p><br> <p><br>5 &nbsp; &nbsp;Represent Client Experience in SLT and Cross-Functional Committees</p><br><br><br><b>REQUIRED EDUCATION</b> <br><p>Bachelor’s degree in healthcare management, business administration, or relevant field</p><br> <p>Desired Education:<br>Postgraduate training in service excellence,&nbsp;<br>experience management, or related areas.</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>Minimum 5 years’ experience in healthcare operations or client experience, with 2+ years in a leadership role managing people and performance<br>Experience leading multidisciplinary service delivery and client engagement initiatives</p><br> <p>Desired Experience:</p><br> <p>Client satisfaction platforms (e.g., Cemplicity, Press Ganey, or others)<br>Leadership experience in client relations in the hospitality industry&nbsp;<br>Working across multi-site operations</p><br><br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Ability to build exceptional client relationships </li><li>Business acumen and ability to interact with corporate client </li><li>Client Experience Design </li><li>Client engagement and experience principles </li><li>Client experience expertise and skills within healthcare </li><li>Client experience related administration of survey systems and other engagement tools </li><li>Communication, marketing, client interaction and reputation management principles </li><li>Verbal and written communication skills in English (Arabic will be an advantage) </li><li>Complaint management and related patient experience principles </li><li>Net Promoter Score (NPS) interpretation and action planning </li><li>Thorough knowledge of continuous improvement methodologies, principles and tools (e.g. Lean, TOC, WCM, Kaizen, 5S, Value Stream Mapping, Kanban, etc.) </li><li>Change Management &amp; Implementation </li><li>Coaching and Mentoring </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><span><b>Job Description</b></span></p><br><br><br><br><b>Key Responsibilities</b><p>Plan lessons in advance and send plans via email to the Head of Level and Academic Coordinator.</p><br><br><p>Prepare and organize the necessary materials for classes.</p><br><br><p>Fulfill the objectives outlined in the general plans distributed at the beginning of the year.</p><br><br><p>Maintain the grade book up to date. Enter grades at the end of each evaluation period and semester, on or before deadlines.</p><br><br><p>Design and prepare monthly assessments for each topic.</p><br><br><p>Grade all assigned work.</p><br><br><p>Keep the classroom decorated with materials related to lessons, activities, and holidays.</p><br><br><p>Perform assigned playground supervision duties.</p><br><br><p>Collaborate with the Psychology Department to support students with academic or behavioral issues.</p><br><br><p>Work with the Academic Coordinator and psychologist to support students with special needs, including gifted learners.</p><br><br><p>Attend meetings with teachers, academic coordinators, and assistant principals.</p><br><br><p>Attend institutional workshops.</p><br><br><p>Participate in parent meetings and special school activities.</p><br><br><p>Comply with the established work schedule (departure time varies by grade level).</p><br><br><p>Act as a mediator between students and inform the psychologist of conflicts and/or refer students experiencing emotional, personal, or family issues.</p><br><br><p>Collaborate with the psychologist to organize community service projects and fundraising activities.</p><br><br><p>Assist and/or organize student participation in fairs and other activities.</p><br><br><p>Contact parents/guardians to invite them to meetings or special events when necessary.</p><br><br><p>Record daily attendance in the system or submit forms to the Academic Support Department.</p><br><br><p>Collect subject-specific assignments for portfolio organization according to level criteria, each evaluation period.</p><br><br><p>Assign a student to record homework and monitor the Homework Board, ensuring its proper use every two weeks.</p><br><br><p>Encourage student participation in subcommittees to promote teamwork and school activities.</p><br><br><p>Promote open communication with students and parents.</p><br><br><p>Encourage parents/guardians to attend meetings organized by ISP CBNH and PTA.</p><br><br><p>Consider students' special learning and socio-emotional needs and refer them to the Psychology Department.</p><br><br><p>Attend school in proper uniform and/or according to institutional policies.</p><br><br><p>Perform other duties related to the position.</p><br><br><b>Skills, Qualifications, and Experience</b><ul><li><b>Field/Specialization:</b> Bachelor’s degree in Education, Psychology, or related fields.</li><li><b>Master’s Degree:</b> Preferred</li></ul><b>Additional Knowledge:</b><ul><li>Proficiency in digital tools</li><li>Intermediate-level Microsoft Office skills</li></ul><b>Competencies:</b><ul><li><p>Organization (Level 4)</p><br><br></li><li><p>Planning (Level 4)</p><br><br></li><li><p>Leadership (Level 3)</p><br><br></li><li><p>Analytical Skills (Level 4)</p><br><br></li><li><p>Ability to Work Under Pressure (Level 4)</p><br><br></li><li><p>Communication (Level 4)</p><br><br></li><li><p>Strategic Thinking (Level 4)</p><br><br></li><li><p><b>English Level:</b> Advanced (must be fluent in speaking, reading, and writing)</p><br><br></li></ul><b>Work Experience:</b><ul><li>Required</li><li>Minimum 2 years in education</li></ul><br><p><span><b>ISP Principles</b></span></p><br><br><p><b>Begin with our children and students</b>. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding</p><br><br><p>and Health &amp; Safety issues and acting and following up on all concerns appropriately.</p><br><br><p><b>Treat everyone with care and respect</b>. We look after one another, embrace similarities and differences and promote the well-being of self and others.</p><br><br><p><b>Operate effectively.</b> We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.</p><br><br><p><b>Are financially responsible.</b> We make financial choices carefully based on the needs of the children, students and our schools.</p><br><br><p><b>Learn continuously.</b> Getting better is what drives us. We positively engage with personal and professional development and school improvement.</p><br><br><br><p><span><b>ISP Commitment to Safeguarding Principles</b></span></p><br><br><br><p>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.</p><br><br><br><p><span><b>ISP Commitment to Diversity, Equity, Inclusion, and Belonging</b></span></p><br><br><br><p>ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><span><b>Job Description</b></span></p><br><br><br><br><b>Key Responsibilities</b><p>Plan lessons in advance and send plans via email to the Head of Level and Academic Coordinator.</p><br><br><p>Prepare and organize the necessary materials for classes.</p><br><br><p>Fulfill the objectives outlined in the general plans distributed at the beginning of the year.</p><br><br><p>Maintain the grade book up to date. Enter grades at the end of each evaluation period and semester, on or before deadlines.</p><br><br><p>Design and prepare monthly assessments for each topic.</p><br><br><p>Grade all assigned work.</p><br><br><p>Keep the classroom decorated with materials related to lessons, activities, and holidays.</p><br><br><p>Perform assigned playground supervision duties.</p><br><br><p>Collaborate with the Psychology Department to support students with academic or behavioral issues.</p><br><br><p>Work with the Academic Coordinator and psychologist to support students with special needs, including gifted learners.</p><br><br><p>Attend meetings with teachers, academic coordinators, and assistant principals.</p><br><br><p>Attend institutional workshops.</p><br><br><p>Participate in parent meetings and special school activities.</p><br><br><p>Comply with the established work schedule (departure time varies by grade level).</p><br><br><p>Act as a mediator between students and inform the psychologist of conflicts and/or refer students experiencing emotional, personal, or family issues.</p><br><br><p>Collaborate with the psychologist to organize community service projects and fundraising activities.</p><br><br><p>Assist and/or organize student participation in fairs and other activities.</p><br><br><p>Contact parents/guardians to invite them to meetings or special events when necessary.</p><br><br><p>Record daily attendance in the system or submit forms to the Academic Support Department.</p><br><br><p>Collect subject-specific assignments for portfolio organization according to level criteria, each evaluation period.</p><br><br><p>Assign a student to record homework and monitor the Homework Board, ensuring its proper use every two weeks.</p><br><br><p>Encourage student participation in subcommittees to promote teamwork and school activities.</p><br><br><p>Promote open communication with students and parents.</p><br><br><p>Encourage parents/guardians to attend meetings organized by ISP CBNH and PTA.</p><br><br><p>Consider students' special learning and socio-emotional needs and refer them to the Psychology Department.</p><br><br><p>Attend school in proper uniform and/or according to institutional policies.</p><br><br><p>Perform other duties related to the position.</p><br><br><b>Skills, Qualifications, and Experience</b><ul><li><b>Field/Specialization:</b> Bachelor’s degree in Education, Psychology, or related fields.</li><li><b>Master’s Degree:</b> Preferred</li></ul><b>Additional Knowledge:</b><ul><li>Proficiency in digital tools</li><li>Intermediate-level Microsoft Office skills</li></ul><b>Competencies:</b><ul><li><p>Organization (Level 4)</p><br><br></li><li><p>Planning (Level 4)</p><br><br></li><li><p>Leadership (Level 3)</p><br><br></li><li><p>Analytical Skills (Level 4)</p><br><br></li><li><p>Ability to Work Under Pressure (Level 4)</p><br><br></li><li><p>Communication (Level 4)</p><br><br></li><li><p>Strategic Thinking (Level 4)</p><br><br></li><li><p><b>English Level:</b> Advanced (must be fluent in speaking, reading, and writing)</p><br><br></li></ul><b>Work Experience:</b><ul><li>Required</li><li>Minimum 2 years in education</li></ul><br><p><span><b>ISP Principles</b></span></p><br><br><p><b>Begin with our children and students</b>. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding</p><br><br><p>and Health &amp; Safety issues and acting and following up on all concerns appropriately.</p><br><br><p><b>Treat everyone with care and respect</b>. We look after one another, embrace similarities and differences and promote the well-being of self and others.</p><br><br><p><b>Operate effectively.</b> We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.</p><br><br><p><b>Are financially responsible.</b> We make financial choices carefully based on the needs of the children, students and our schools.</p><br><br><p><b>Learn continuously.</b> Getting better is what drives us. We positively engage with personal and professional development and school improvement.</p><br><br><br><p><span><b>ISP Commitment to Safeguarding Principles</b></span></p><br><br><br><p>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.</p><br><br><br><p><span><b>ISP Commitment to Diversity, Equity, Inclusion, and Belonging</b></span></p><br><br><br><p>ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Leads and manages the Event Booking Centre (EBC) and its associates on a daily basis, with full accountability for achieving EBC revenue targets, team booking‑pace goals, guest and associate satisfaction, and the unit’s overall financial performance.<br>Drives the end‑to‑end sales effort to deliver financial goals for all participating hotels, while maintaining strong and productive relationships with Event Planning, Operations, and the Cluster Proactive Sales Team.<br>Ensures the protection of brand integrity across all participating hotels and oversees the effectiveness of all sales‑related business processes and channels.<br>SCOPE / BUSINESS CONTEXT&nbsp;<br>A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort&nbsp;<br>Number of Direct Reports – 18<br>Titles of Direct Reports – Sales Coordinator/ Sales Executive / Sales Manager / Senior Sales Manager/Asst Director of EBC<br>CANDIDATE PROFILE&nbsp;<br>Experience&nbsp;<br>Previous experience with a large scale or multi-site EBC environment&nbsp;<br>Skills and Knowledge&nbsp;<br>Excellent selling skills and understanding of group sales processes for all brands; can bring a sale to closure<br>Possesses excellent telephone sales skills<br>Strong customer development and relationship management skills<br>Ability to set accurate revenue goals for team<br>Ability to interpret market data and apply to sales strategy<br>Ability to implement successful sales strategies for multiple properties<br>Knowledge of all Marriott Lodging products, cultures and brand strategies<br>Knowledge of need time strategy as developed by Revenue Management<br>Knowledge of contractual agreements and legal implications<br>Knowledge of food trends, food and beverage composition and menu planning<br>Effective sales skills to upsell products and services<br>Ability to manage and balance large group and local catering business<br>Knowledge of marketing strategies<br>Knowledge of group business<br>Knowledge of operations and associated challenges for all brands<br>Financial management skills e.g., ability to analyze P&amp;L statements, develop operating budgets, forecasting and capital expenditure planning<br>Strong communication skills (verbal, listening, writing)<br>Effective decision making skills<br>Ability to influence others<br>Effective coaching and development skills<br>Strong organization skills<br>Ability to use standard software applications and hotel systems including SFA, NGS,Opera S&amp;C&nbsp;Delphi, PMS, MARSHA, etc.<br>Strategic planning skills<br>Ability to evaluate business trends and modify business strategies accordingly<br>Ability to execute against the strategy; drive results<br>Strong problem-solving skills<br>Strong consensus building skills<br>Strong analytical skills<br>Good negotiation skills<br>Effective change management skills<br>Effective conflict management skills<br>Strong customer and associate relation skills<br>Ability to develop and maintain relationships e.g., associates, customers, vendors<br>Basic legal knowledge related to hotel operations<br>Strong presentation and platform skills<br>Good training/facilitator skills<br>Ability to effectively manage labor productivity<br>Knowledge of governmental regulations and all health and safety standards&nbsp;<br>Education or Certification<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred<br>Education or Certification&nbsp;<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferre<br>Sales and Marketing:<br>Provides sales functional expertise to participating hotels.&nbsp;<br>Maximizes revenue by upselling packages and creative food and beverage.&nbsp;<br>Sets direction to ensure that Sales Team achieves goals.&nbsp;<br>Understands and achieves team and individual goals.&nbsp;<br>Provides critical input to market leaders for development of property and overall market sales strategy.<br>Participates in weekly sales strategy meetings.<br>Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.<br>Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.<br>Works with market leadership to encourage non-participating or new hotels to join the sales office<br>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Makes recommendations and works with hotel leaders to improve sales results.<br>Provides targeted and timely communication of results and other achievements and challenges to the Director of Marketing.<br>Reviews turnover to the Event Planning team for consistency and completion.<br>Works with Director and/or other appropriate leaders to develop, implement and maintain Sales office standards.&nbsp;<br>Reviews turnover to hotels for consistency and completion.&nbsp;<br>Reviews and monitors Sales Office call volume; sets schedule by operating hours and shift levels based on volume; recommends changes in staffing as needed<br>Revenue Management&nbsp;<br>Ensures that sales strategies are communicated, implemented and updated as market conditions fluctuate.<br>Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.<br>Monitors local, regional and International business outlook and provides updates to Revenue Management.<br>Guest Satisfaction:<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.&nbsp;<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.&nbsp;<br>Ensures transfer of accurate, complete and timely information to operating departments at the properties.&nbsp;<br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of Director, Sales Office as appropriate.&nbsp;<br>Participates in guest satisfaction review sessions with Sales Team to help identify areas of improvement. Shares recommendations to address guest service issues with team.&nbsp;<br>Works with Director, Sales Office to incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.&nbsp;<br>Supports the customer recognition program in effect at the X Sales Office.&nbsp;<br>Human Resources:<br>Interviews, hires management, and hourly associates with the appropriate skills to meet the business needs of the properties.&nbsp;<br>Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.&nbsp;<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.&nbsp;<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.&nbsp;<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.&nbsp;<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.&nbsp;<br>Administers sales bonus and incentive programs.&nbsp;<br>Celebrates successes and publicly recognizes the contributions of team members (Golden Circle Award, customer letters etc.).&nbsp;<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.&nbsp;<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.&nbsp;<br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).&nbsp;<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.&nbsp;<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.&nbsp;<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).&nbsp;<br>Financial Management&nbsp;<br>Participates in the development of annual shared service operating budget.&nbsp;<br>Manages the shared service operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Makes recommendations on staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.&nbsp;<br>Prepares weekly and period end P&amp;L critiques.&nbsp;<br>Understands the operation’s impact on the overall financial goals of participating properties and educates staff on details as appropriate.&nbsp;<br>MANAGEMENT COMPETENCIES<br>LEADERSHIP<br>Sales and Marketing Management<br>: Focuses on building the hotel’s top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals.&nbsp;<br>Revenue Management<br>: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.<br>Guest Satisfaction<br>: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share.<br>Human Resources<br>: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.<br>Financial Management<br>: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.&nbsp;<br>TECHNICAL EXPERTISE<br>Guest Satisfaction<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.<br>Ensures transfer of accurate, complete and timely information to operating departments at the property.<br>Ensures effective resolution of guest issues that arise as a result of the sales process.&nbsp;Brings issues to the attention of property leadership team as appropriate.<br>Leads guest satisfaction review sessions with Sales Team to identify areas of improvement.&nbsp;Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams.<br>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Ensures that a customer recognition program is in effect in the sales office.<br>Human Resources<br>Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the properties.<br>Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.<br>Administers sales bonus and incentive programs.<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably.&nbsp;Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.<br>Manages associate progressive discipline procedures for areas of responsibility.&nbsp;Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) .<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).<br>Financial Management<br>Manages operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Manages appropriate staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.<br>Processes period end reporting and critique. Communicates financial results to appropriate stakeholders.<br>Understands the operation’s impact on the overall financial goals of the hotel and educates staff on details as appropriate.<br>OTHERS<br>Safety and Security<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.<br>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.<br>Notify Loss Prevention/Security of any guest reports of theft<br>Policies and Procedures<br>Follow company, hotel and department policies and procedures.<br>Follows Marriott International Hotels Limited Regional Office policies and procedures<br>Protect the privacy and security of guests and coworkers.<br>Maintain confidentiality of proprietary materials and information.<br>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.<br>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.<br>Perform other reasonable job duties as requested by Supervisors and Management.<br>Working hours as required to do your job but normally not less than 48 hours per week.<br>Guest Relations<br>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.<br>Assist other employees to ensure proper coverage and prompt guest service.<br>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.<br>Address guests' service needs in a professional, positive, and timely manner.<br>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Thank guests with genuine appreciation and provide a fond farewell.<br>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.<br>Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.<br>Communication<br>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<br>Speak to guests and co-workers using clear, appropriate and professional language.<br>Talk with and listen to other employees to effectively exchange information<br>Working with Others<br>Support all co-workers and treat them with dignity and respect.<br>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.<br>Partner with and assist others to promote an environment of teamwork and achieve common goals<br>Quality Assurance/Quality Improvement<br>Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.<br>Physical Tasks<br>Enter and locate work-related information using computers and/or point of sale systems.<br>Stand, sit, or walk for an extended period of time or for an entire work shift.<br>Read and visually verify information in a variety of formats (e.g., small print).<br>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott Internati</span> </div>