Neurosurgeon Jobs in UAE

Additional Information<br><br>Job Number 26107086<br><br>Job Category Sales & Marketing<br><br>Location Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>START YOUR JOURNEY WITH US<br><br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br><br>Love What You Do Even More<br><br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.<br><br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:<br><br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. Learning opportunities with some of the best professionals the region has to offer. We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:World class training and development, including leadership development. Recognition programs. Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000! Discounted food & drink in all our restaurants and bars. Discounts for your friends and family. Unlimited career opportunities (Internationally and locally) Medical and Life insurance Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. <br>OUR EXPECTATIONS FROM THE ROLE:<br><br>Experience:<br><br>Bachelor’s degree in Marketing, Communications, Hospitality, Business, or related field preferred Minimum 5 years of experience in hospitality, luxury, lifestyle, or integrated marketing Previous leadership or managerial experience preferred Strong understanding of luxury hospitality positioning, digital marketing, PR, partnerships, and campaign execution Proven experience managing multiple stakeholders, agencies, and concurrent projects in fast-paced environments UAE market experience strongly preferred<br><br>Skills and Knowledge<br><br>Strong commercial awareness and understanding of hospitality business drivers Excellent organizational and project management capabilities Strong leadership and team management skills Excellent written and verbal English communication skills Ability to manage multiple priorities and timelines simultaneously Strong understanding of social media, digital marketing, PR and brand positioning Collaborative, solutions-oriented and adaptable mindset Strong interpersonal and stakeholder management skills <br><br>LEADERSHIP<br><br>Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding. Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.<br>MANAGING EXECUTION<br><br>Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.<br>BUILDING RELATIONSHIPS<br><br>Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.<br>GENERATING TALENT AND ORGANIZATIONAL CAPABILITY<br><br>Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.<br>LEARNING AND APPLYING PROFESSIONAL EXPERTISE<br><br>Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.<br><br>Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.<br><br>Technical Acumen-Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges<br><br>Basic Competencies - Fundamental competencies required for accomplishing basic work activities.<br><br>Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br><br>Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.<br><br>Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented<br><br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br><br>BUSINESS RESULTS<br><br>Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.<br><br>Essential Functions<br><br>Team Leadership & Productivity<br><br>Support the Multi-Property Director of Marketing in overseeing the day-to-day operations and productivity of the marketing team Help prioritize workflows, allocate resources, and ensure timely execution of projects and campaigns Foster a collaborative, high-performing, and solutions-oriented team culture Provide guidance and support to marketing managers, executives, coordinators, and creative team members <br><br>Strategy & Planning<br><br>Contribute toward annual and quarterly marketing strategy development across all properties and business segments Support campaign planning aligned with revenue goals, seasonality, brand positioning, and market demand Assist in identifying commercial opportunities, emerging trends, and new audience segments <br><br>Cross-Department Commercial Integration<br><br>Work closely with F&B, Revenue, Sales, Rooms, Operations, Spa, and Loyalty teams to ensure marketing initiatives support wider commercial objectives Ensure campaigns and activations are operationally aligned and commercially optimized Support integrated business planning across key hotel initiatives and launches <br><br>Project Management & Brand Initiatives<br><br>Manage timelines, workflows, and stakeholder coordination across major projects including:hotel enhancement programs restaurant launches repositioning initiatives seasonal campaigns partnerships and activations Ensure projects are executed efficiently and on schedule while maintaining brand standards and creative quality <br>Agency & Supplier Management<br><br>Manage external agencies, freelancers, production partners, and vendors to ensure quality output, timely delivery, and strong ROI Review creative deliverables and ensure alignment with brand positioning and campaign objectives Support briefing processes, production timelines, approvals, and campaign implementation <br><br>Partnerships, PR & Activations<br><br>Support the development of strategic partnerships, media collaborations, influencer initiatives, and brand activations Assist in identifying opportunities that drive awareness, footfall, audience engagement, and incremental revenue Collaborate with PR and digital teams on integrated storytelling opportunities <br><br>Marketing Communications Focus<br><br>Ensure all marketing collateral and communications align with Marriott brand standards and property positioning Support oversight of campaign messaging, visual identity, social media, content creation, and promotional activity Assist with campaign reporting, performance tracking, and marketing analysis<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Role&nbsp;</strong></p><br><br><p>The Head of Construction and Commissioning is responsible for the operation of the Construction and Commissioning Function within an assigned business grouping or operating unit.&nbsp;</p><br><p><br><strong>Our Clients and Projects</strong></p><br><p><strong>Designing the future. Transforming the world.&nbsp;</strong></p><br><p>Wood's Oil, Gas &amp; New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe.&nbsp;We have experienced teams, a proven delivery model and a strong reputation.</p><br><p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.&nbsp;</p><br><p>Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects:</strong>&nbsp;Delivered to high profile clients across the Energy Sector</li> <li><strong>Commitment to Diversity and Inclusion:&nbsp;</strong>We are an organization actively committed to diversity and inclusion across our business&nbsp;</li> <li><strong>Competitive remuneration package:</strong>&nbsp;With regular reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> <li><strong>Medical Insurance:</strong> Ensures inpatient, and outpatient medical care is available should you require treatment</li> <li><strong>Group Life and Personal Accident Insurance</strong>: The company provides Life Assurance cover&nbsp;</li> <li><strong>End of Service Gratuity:&nbsp;</strong>In line with UAE Labor Law, all employees are eligible for an End of Service benefit</li> <li><strong>The Employee Share Plan</strong>: Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award:&nbsp;</strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5 - year service milestones</li> <li><strong>Commitment to continued professional development:</strong>&nbsp;Development plans that are tailored to your individual needs and interests&nbsp;</li> <li><strong>Global connections</strong>: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession&nbsp;</li> <li><strong>Energy Transition Academy:&nbsp;</strong>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems - delivered by experts in their field</li></ul><p><strong>The key objectives for this role are:</strong></p><br><ul> <li>Drives and assures delivery excellence in construction and commissioing activity across assigned business grouping. Accountable for functional management and development of construcion and commissioning resources and governance of construction and commissioning practices and procedures</li> <li>Has functional oversight of the performance of all construction and commissioning activity in their assigned business grouping</li> <li>The Head of Construction and Commissioning leads by example, consistently displaying and enforcing the Company’s values and behaviours, role modelling commitment to the highest standards of safe and ethical behaviour and creating an inclusive work environment., to ensure safe and reliable operations, on-time&nbsp;<br> delivery of executed work, and client satisfaction</li></ul><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>1. Construction &amp; Commissioning Delivery &amp; Performance</strong></p><br><p><strong>Health, Safety, Security, Environment &amp; Assurance (HSSEA)</strong></p><br><ul> <li>Drive a strong HSSEA culture and performance, with particular emphasis on:&nbsp; <ul> <li>Site-based projects.&nbsp;</li> <li>HSSE input during design to minimize site risks.&nbsp;</li> </ul></li> <li>Ensure the safe and secure delivery of projects while protecting contract margins.&nbsp;</li></ul><p><strong>Project Delivery</strong></p><br><ul> <li>Ensure Construction Management effectively manages project scopes in accordance with:&nbsp; <ul> <li>Company policies and procedures.&nbsp;</li> <li>Client contractual requirements.&nbsp;</li> </ul></li> <li>Ensure Project Management and Project Controls effectively manage construction and commissioning scopes.&nbsp;</li> <li>Ensure project risk management processes are consistently applied.&nbsp;</li> <li>Ensure construction and commissioning proposals and projects are adequately resourced with qualified personnel.&nbsp;</li> <li>Manage departmental overhead budgets and optimize resource utilization to minimize non-productive time.&nbsp;</li> <li>Act as Project Sponsor for allocated projects, where required.&nbsp;</li> <li>Lead construction and field commissioning involvement during both:&nbsp; <ul> <li>Home office engineering.&nbsp;</li> <li>Field execution and operations.&nbsp;</li> </ul></li></ul><p><strong>2. Strategy &amp; Business Development</strong></p><br><p><strong>Business Growth</strong></p><br><ul> <li>Support business development activities to identify and secure new opportunities.&nbsp;</li> <li>Identify opportunities to improve project margins.&nbsp;</li> <li>Promote and strengthen the use of HVEC operations in project execution.&nbsp;</li></ul><p><strong>Proposal &amp; Bid Support</strong></p><br><ul> <li>Provide construction and commissioning input into proposals.&nbsp;</li> <li>Demonstrate organizational capability and identify appropriate engineering and construction resources.&nbsp;</li> <li>Provide technical support during bid preparation and bid reviews.&nbsp;</li> <li>Identify and coordinate Subject Matter Experts (SMEs) where required.&nbsp;</li></ul><p><strong>Systems Development</strong></p><br><ul> <li>Lead the development of the Construction Management System.&nbsp;</li> <li>Collaborate with specialist software suppliers and discipline heads to improve construction management processes.&nbsp;</li></ul><p><strong>3. People Management &amp; Capability Development</strong></p><br><p><strong>Leadership</strong></p><br><ul> <li>Provide line management for direct reports.&nbsp;</li> <li>Oversee all construction engineering and management personnel (typically 50–200 staff depending on workload).&nbsp;</li> <li>Manage: &nbsp; <ul> <li>Performance reviews&nbsp;</li> <li>Salary reviews&nbsp;</li> <li>Career progression&nbsp;</li> <li>Training and development&nbsp;</li> </ul></li></ul><p><strong>Strategic Workforce Planning</strong></p><br><ul> <li>Set the vision and strategic direction for the Construction &amp; Commissioning function.&nbsp;</li> <li>Communicate strategic objectives aligned with the organization's:&nbsp; <ul> <li>Mission &nbsp;</li> <li>Vision &nbsp;</li> <li>Values &nbsp;</li> </ul></li> <li>Motivate teams to achieve business objectives.&nbsp;</li></ul><p><strong>Resource Planning</strong></p><br><ul> <li>Determine future resource and capability requirements.&nbsp;</li> <li>Support recruitment and selection of senior and key personnel.&nbsp;</li> <li>Identify competency gaps and implement upskilling initiatives.&nbsp;</li></ul><p><strong>Talent &amp; Competency Development</strong></p><br><ul> <li>Oversee formal career development frameworks.&nbsp;</li> <li>Ensure effective workforce planning using organizational resource histograms.&nbsp;</li> <li>Ensure competence assurance across the Construction &amp; Commissioning function. &nbsp;</li> <li>Develop personnel to progress into more senior roles.&nbsp;</li></ul><p><strong>Performance Management</strong></p><br><ul> <li>Set performance objectives for direct reports and wider team members.&nbsp;</li> <li>Monitor and report team performance.&nbsp;</li> <li>Implement corrective actions where necessary to achieve business objectives.&nbsp;</li></ul><p><strong>Diversity &amp; Inclusion</strong></p><br><ul> <li>Create an inclusive working environment.&nbsp;</li> <li>Ensure recruitment, selection and development processes remain fair and free from bias.&nbsp;</li></ul><p><strong>Resource Allocation</strong></p><br><ul> <li>Lead allocation of construction and field commissioning personnel to projects.&nbsp;</li> <li>Support resource planning across the wider organization.&nbsp;</li></ul><p><strong>4. Governance, Policies &amp; Procedures</strong></p><br><ul> <li>Develop local Construction &amp; Commissioning procedures aligned with Wood policies and standards.&nbsp;</li> <li>Maintain familiarity with current technical applications used within Wood.&nbsp;</li> <li>Optimize the use of construction and field commissioning technologies.&nbsp;</li> <li>Participate in project and proposal management reviews.&nbsp;</li></ul><p><strong>5. Working Relationships</strong></p><br><p><strong>Internal Stakeholders</strong></p><br><p>Regular interaction with:</p><br><ul> <li>Project Management teams&nbsp;</li> <li>Project Controls&nbsp;</li> <li>Site personnel&nbsp;</li> <li>Engineering disciplines&nbsp;</li> <li>Heads of Discipline (local and global offices)&nbsp;</li> <li>Business Development teams&nbsp;</li> <li>Proposal teams&nbsp;</li> <li>Operational leadership&nbsp;</li> <li>Functional leadership&nbsp;</li> <li>Technical networks and Communities of Practice&nbsp;</li></ul><p><strong>Key Responsibilities</strong></p><br><ul> <li>Support project execution excellence.&nbsp;</li> <li>Secure new business opportunities.&nbsp;</li> <li>Receive strategic and operational direction from leadership.&nbsp;</li> <li>Promote company-wide best practices.&nbsp;</li></ul><p><strong>External Stakeholders</strong></p><br><p>Regular interaction with:</p><br><ul> <li>Current and prospective clients&nbsp;</li> <li>Customers &nbsp;</li> <li>Vendors &nbsp;</li> <li>Subcontractors &nbsp;</li> <li>Construction management software suppliers&nbsp;</li> <li>Industry bodies&nbsp;</li> <li>Professional institutions&nbsp;</li> <li>Auditors &nbsp;</li> <li>Quality certification bodies&nbsp;</li></ul><p><strong>Key Responsibilities</strong></p><br><ul> <li>Influence development of construction management software.&nbsp;</li> <li>Adopt industry best practices.&nbsp;</li> <li>Support quality assurance and compliance for construction and commissioning processes.&nbsp;</li></ul><p><strong>6. Key Leadership Responsibilities (Summary)</strong></p><br><p>The role is accountable for:</p><br><ul> <li>Driving HSSEA excellence.&nbsp;</li> <li>Delivering safe and profitable construction and commissioning projects.&nbsp;</li> <li>Leading business development support and proposal activities.&nbsp;</li> <li>Developing construction management systems and processes.&nbsp;</li> <li>Managing large multidisciplinary construction teams.&nbsp;</li> <li>Workforce planning and capability development.&nbsp;</li> <li>Performance management and competency assurance.&nbsp;</li> <li>Budget and resource optimization.&nbsp;</li> <li>Governance, compliance and continuous improvement.&nbsp;</li> <li>Building strong internal and external stakeholder relationships.&nbsp;</li> <li>Supporting strategic growth and operational excellence.&nbsp;</li></ul><br>Qualifications:<br><p><strong>1. Qualifications</strong></p><br><p>The successful candidate should possess:</p><br><ul> <li>Minimum <strong>ISCED Level 6 (Bachelor's Degree)</strong> in:&nbsp; <ul> <li>Engineering &nbsp;</li> <li>Science &nbsp;</li> <li>Or equivalent expertise gained through extensive industry experience.&nbsp;</li> </ul></li> <li><strong>Chartered Membership</strong> of a relevant professional institute/association <strong>or</strong>&nbsp;</li> <li>Licensed Professional Engineer (PE) status or equivalent professional accreditation.&nbsp;</li></ul><p><strong>2. Knowledge, Skills &amp; Experience</strong></p><br><p>The role requires significant experience and expertise in the following areas:</p><br><p><strong>Technical &amp; Industry Experience</strong></p><br><ul> <li>Extensive knowledge and practical experience in the construction and commissioning of complex projects.&nbsp;</li> <li>Significant field-based construction experience within the relevant industry sector.&nbsp;</li> <li>Strong understanding of:&nbsp; <ul> <li>Engineering &nbsp;</li> <li>Procurement &nbsp;</li> <li>Construction &nbsp;</li> <li>Commissioning (EPCC) processes and tools.&nbsp;</li> </ul></li></ul><p><strong>Project Delivery</strong></p><br><ul> <li>Proven track record of successful project delivery.&nbsp;</li> <li>Strong strategic thinking and execution capabilities.&nbsp;</li> <li>Demonstrated experience delivering projects safely and efficiently.&nbsp;</li> <li>Comprehensive understanding of client business drivers and commercial objectives.&nbsp;</li></ul><p><strong>Leadership &amp; Communication</strong></p><br><ul> <li>Proven leadership in promoting and delivering safe work practices.&nbsp;</li> <li>Excellent written and verbal communication skills.&nbsp;</li> <li>Strong presentation and stakeholder engagement abilities.&nbsp;</li></ul><p><strong>3. Personal Attributes</strong></p><br><p>The ideal candidate will demonstrate:</p><br><p><strong>Leadership</strong></p><br><ul> <li>Ability to influence stakeholders and achieve results.&nbsp;</li> <li>Strong leadership presence with a proactive approach to decision-making.&nbsp;</li></ul><p><strong>Problem Solving</strong></p><br><ul> <li>Excellent analytical and problem-solving skills.&nbsp;</li> <li>Ability to make sound decisions in complex project environments.&nbsp;</li></ul><p><strong>Collaboration</strong></p><br><ul> <li>Ability to work effectively within diverse, multicultural teams.&nbsp;</li> <li>Strong interpersonal skills with the ability to build trust across:&nbsp; <ul> <li>Senior leadership&nbsp;</li> <li>Peers &nbsp;</li> <li>Cross-functional teams&nbsp;</li> </ul></li></ul><p><strong>Values &amp; Behaviour</strong></p><br><ul> <li>Acts as a role model for Wood's values and behaviours.&nbsp;</li> <li>Demonstrates professionalism, integrity, and a commitment to continuous improvement.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Remarkable people, trusted by clients to design and advance the world.&nbsp;</strong>&nbsp;</p><br> <p><strong>The Role</strong>&nbsp;</p><br><br><p>This is an exciting opportunity for an experienced Project Director with a proven track record in driving the successful execution of major detailed engineering projects, ensuring they are delivered on time, within budget, and to the highest quality standards for a high-profile client.&nbsp;</p><br><p><strong>Our Clients and Projects&nbsp;</strong></p><br><p><strong>Designing the future. Transforming the world.&nbsp;</strong></p><br><p>Wood's Oil, Gas &amp; New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe.&nbsp;We have experienced teams, a proven delivery model and a strong reputation.</p><br><p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.&nbsp;</p><br><p>Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects:</strong>&nbsp;Delivered to high profile clients across the Energy Sector</li> <li><strong>Commitment to Diversity and Inclusion:&nbsp;</strong>We are an organization actively committed to diversity and inclusion across our business&nbsp;</li> <li><strong>Competitive remuneration package:</strong>&nbsp;With regular reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> <li><strong>Medical Insurance:</strong> Ensures inpatient, and outpatient medical care is available should you require treatment</li> <li><strong>Group Life and Personal Accident Insurance</strong>: The company provides Life Assurance cover&nbsp;</li> <li><strong>End of Service Gratuity:&nbsp;</strong>In line with UAE Labor Law, all employees are eligible for an End of Service benefit</li> <li><strong>The Employee Share Plan</strong>: Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award:&nbsp;</strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ service of our employees at 5 year service milestones</li> <li><strong>Commitment to continued professional development:</strong>&nbsp;Development plans that are tailored to your individual needs and interests&nbsp;</li> <li><strong>Global connections</strong>: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession&nbsp;</li> <li><strong>Energy Transition Academy:&nbsp;</strong>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field</li></ul><p><strong>The key objectives for this role are:&nbsp;</strong></p><br><ul> <li>Defining project objectives, creating detailed roadmaps, and establishing timelines</li> <li>Securing and optimizing resources, managing budgets, and ensuring efficient workflows</li> <li>Assembling and leading project teams, streamlining communication, and resolving conflicts</li> <li>Identifying potential risks, devising mitigation strategies, and implementing contingency plans</li> <li>Monitoring project progress, tracking key performance indicators (KPIs), and reporting updates to stakeholders</li> <li>Ensuring that project deliverables meet the required quality standards and specifications</li> <li>Maintaining effective communication with stakeholders to ensure alignment and address any issues promptly</li></ul><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Key Accountabilities and Responsibilities:</strong></p><br><p>We are looking for a visionary leader who can inspire and motivate diverse teams, fostering a culture of collaboration and innovation with an ability to build strong relationships with clients, stakeholders, and regulatory bodies will be crucial in ensuring project success.</p><br><p>Strategic thinking and exceptional leadership skills will be instrumental in cultivating a culture of safety, excellence, and sustainability, ultimately contributing to the long-term growth and success of Wood.</p><br><p>The Project Manager will possess a deep understanding of project management principles and methodologies, coupled with a proven track record of delivering EPC or EPCm projects on time and within budget ensuring appropriate reporting and governance is in place and that all project activities comply with industry standards and regulations.</p><br><p><strong>Responsibilities</strong></p><br><ul> <li>Safety Management: Promote and enforce a strong safety culture, ensuring compliance with all safety regulations and standards and environmental regulations throughout project execution.</li> <li>Project Management: <ul> <li>Lead and manage large-scale EPCm projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards and alignment with project goals and objectives.</li> <li>Develop and implement project plans, including scope, schedule, and resource allocation. Monitor project progress and performance, identifying and mitigating risks proactively.</li> <li>Manage project resources, including personnel, equipment, and materials, to optimize project delivery.</li> <li>Ensure compliance with health, safety,&nbsp;</li> </ul></li> <li>EPCm Management: <ul> <li>Oversee the EPCm operations in the region, ensuring alignment with corporate strategies and objectives.</li> <li>Establish and maintain relationships with key stakeholders, including clients, contractors, and regulatory bodies.</li> <li>Drive continuous improvement initiatives within the EPCm framework to enhance efficiency and effectiveness.</li> </ul></li> <li>Resource Management: Recruit, train, and mentor project teams, fostering a culture of collaboration and high performance.</li> <li>Schedule and Budget Management: Develop and maintain project schedules and budgets, ensuring timely completion of all activities and adherence to cost control measures.&nbsp;</li> <li>Risk Management:&nbsp;Identify potential risks and develop mitigation strategies to minimize disruptions to project cost and schedule.</li> <li>Performance Monitoring:&nbsp;Establish key performance indicators (KPIs) to measure efficiency and effectiveness, providing regular reports to senior management.</li> <li>Team Leadership:&nbsp;Manage and mentor a team professional, promoting continuous improvement and professional development.</li> <li>Stakeholder Engagement:&nbsp;Collaborate with internal and external stakeholders, to ensure alignment and compliance throughout the project duration.</li> <li>Compliance: Ensure all project activities comply with company policies, procedures, and relevant reporting requirements.</li></ul><p><strong>Specific Responsibilities</strong></p><br><ul> <li>Project Monitoring and Reporting: Ensure comprehensive monitoring and reporting on project performance, focusing on delivery against cost, scope, quality, and schedule requirements. Regularly assess and report on contract profit targets and maintain up-to-date risk registers for all projects.</li> <li>Project and Contract Start-Up Oversight: Conduct thorough reviews during project and contract start-up phases to ensure all foundational elements are in place for successful execution.</li> <li>Commercial and Financial Accountability: Oversee all aspects of commercial and financial management, including revenue delivery, margin and overhead management, budget forecasting, and cash collection. Implement effective cost control measures and conduct regular risk and opportunity reviews to optimize financial performance.</li> <li>Proposal Development and Review: Collaborate in the development and review of project proposals and plans, establishing clear timeframes, procedures, and resource requirements. Ensure adherence to corporate policies and best practices while setting parameters for project evaluation.</li> <li>Change Management: Negotiate changes to project scope with clients, following established change management processes to identify and approve modifications to scope, cost, schedule, and quality.</li> <li>Innovation and Technology Integration: Actively pursue and develop opportunities for innovation, including digitalization and the use of advanced technologies, to enhance project value for both Wood and its clients.</li> <li>Project Execution Planning: Approve project procedures and execution plans, ensuring clarity in scope of work, deliverables, master schedules, budgets, organizational charts, and risk registers.</li> <li>Team Competence Assurance: Ensure that all project team members possess the necessary skills and competencies to effectively execute their assigned tasks.</li> <li>Project Management Systems Implementation: Establish and maintain the required project management software systems, ensuring that all team members receive appropriate training and support.</li> <li>HSSE Leadership: Lead health, safety, security, and environmental (HSSE) initiatives, establishing proactive programs and audit schedules to address quality management issues effectively.</li> <li>Assurance and Peer Review Participation: Actively participate in assurance activities and peer reviews to ensure project integrity and compliance with best practices.</li></ul><br>Qualifications:<br> <p><strong>Skills And Qualifications&nbsp;</strong></p><br><br> <p><strong>What makes you remarkable?&nbsp;</strong></p><br><br> <p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.&nbsp;&nbsp;</p><br><br> <p><strong>Expected</strong>:</p><br><br><ul> <li>University degree (bachelors or masters) in relevant discipline or equivalent combination of qualifications and experience</li> <li>Project Management Professional (PMP), associate in project management (APM) or equivalent certification is preferred</li> <li>Experience: Minimum of 20 years of experience in project management, with at least 10 years in a leadership role on large-scale detailed engineering projects for Saudi Aramco</li> <li>Excellent communication and presentation skills with the ability to present, inform, and persuade at all levels and externally</li> <li>Strong leadership and team management skills</li> <li>Strong problem-solving skills and the ability to make decisions under pressure</li> <li>High level of integrity and professionalism</li> <li>Commitment to continuous improvement and innovation</li></ul><p><strong>Knowledge, skills and experience:</strong></p><br><ul> <li>Extensive broad and deep project management experience in relevant industry sector(s)</li> <li>Significant experience with multiple project delivery types including frameworks, portfolios, pre-FEED, FEED, EPC and EPCM</li> <li>Extensive experience and understanding of project execution tools, processes and procedures</li> <li>Expert level ability to build and lead a team of technical people, actively supporting, encouraging and engaging those reporting to the position</li> <li>A thorough understanding of strategic and change management with the ability to translate this into appropriate goals, methodologies and strategies for implementation</li> <li>Strong organizational and time management skills; able to effectively manage within tight time frames, to prioritize, and delegate appropriately</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>PLACE OF WORK: Culinary/Food &amp; Beverage.<br>JOB OVERVIEW: <br>The Meat Sommelier is responsible to prepare various cuts of meat as required, including correctly preparing beef, and lamb and labeling the type of cut, date, and destination of meats. Prepare ingredients for cooking, including portioning, chopping, and storing food. Weigh, measure, and mix ingredients. Assists in supplying the highest possible standard of food to guests at all times and guides other team members as and where necessary. Engage and interact with guests regarding meat recommendations, accountable as well to assist FOH team during peak hours if needed. <br>Follow all company and safety and security policies and ensuring sanitation and food standards are achieved. Perform other reasonable job duties as requested by Supervisors. <br>REPORTS TO: Executive Chef&nbsp;<br>CANDIDATE PROFILE&nbsp;<br>Experience&nbsp;<br>Four to six years of related work experience<br>At least two years of supervisory experience<br>Education or Certification<br>Technical, Trade or Vocational School Degree<br>CORE WORK ACTIVITIES<br>Safety and Security<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.<br>Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.<br>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.<br>Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.<br>Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.<br>Complete appropriate safety training and certifications to perform work tasks.<br>Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).<br>Policies and Procedures<br>Follow company and department policies and procedures.<br>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.<br>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.<br>Protect the privacy and security of guests and coworkers.<br>Maintain confidentiality of proprietary materials and information.<br>Perform other reasonable job duties as requested by Supervisors.<br>Guest Relations<br>Assist other employees to ensure proper coverage and prompt guest service.<br>Address guests' service needs in a professional, positive, and timely manner.<br>Guest Engagement<br>Interact and engage with guests base on meat and menu recommendations<br>Ensure guests satisfaction regarding on their selection<br>Communication<br>Provide assistance to coworkers, ensuring they understand their tasks.<br>Speak to guests and co-workers using clear, appropriate and professional language.<br>Talk with and listen to other employees to effectively exchange information.<br>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.<br>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<br>Assists Management<br>Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.<br>Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.<br>Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.<br>Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.<br>Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.<br>Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).<br>Working with Others<br>Support all co-workers and treat them with dignity and respect.<br>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.<br>Partner with and assist others to promote an environment of teamwork and achieve common goals.<br>Develop and maintain positive and productive working relationships with other employees and departments.<br>Actively listen to and consider the concerns of other employees, responding appropriately and effectively.<br>Quality Assurance/Quality Improvement<br>Comply with quality assurance expectations and standards.<br>Monitor the performance of others to ensure adherence to quality expectations and standards.<br>Physical Tasks<br>Stand, sit, or walk for an extended period of time or for an entire work shift.<br>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.<br>Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.<br>General Kitchen<br>Ensure the quality of the food items and notify manager if a product does not meet specifications.<br>Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.<br>Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.<br>Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.<br>Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.<br>Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.<br>Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.<br>Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.<br>Maintain kitchen logs for food safety program compliance.<br>Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).<br>Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.<br>Inform Chef of any excess food items that can be used in daily specials or elsewhere.<br>Maintain food logs for all food products (e.g., production charts).<br>Sanitation and Maintenance<br>Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.<br>Set-up and break down work station with required mise en place, tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill of containers, storing items appropriately, and cleaning station as appropriate.<br>Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.<br>Stocking/Receiving<br>Monitor stock of kitchen supplies and food to identify needed items and ensure neat and orderly storage, and communicate potential product shortages, or price changes, to supervisor/manager.<br>Kitchen Tools &amp; Equipment<br>Use kitchen tools safely and appropriately, including using appropriate tools to open cartons, boxes, and cans; keeping knives sharpened; using proper knife handling procedures; using correct knives for particular food item or specific task; using dry pads when moving hot material; and engaging all appropriate safety devices prior to operating equipment.<br>Use measuring tools (for example, scale, measuring cups, measuring spoons) to precisely measure ingredients and portion sizes.<br>Food Preparation<br>Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist, establishing priority items.<br>Prepare various cuts of meat as required, including correctly preparing beef, and lamb, as well as accurately labeling the type of cut, date, and destination of meats.<br>Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.<br>Monitor food quality while preparing food and throughout the day utilizing the HACCP forms and production charts.<br>Wash and peel (if required) fresh fruits and vegetables to prepare them for cooking or consumption.<br>Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.<br>Prepare special meals or substitute items, where possible, to satisfy guest requests.<br>Supervise and coordinate activities of cooks and workers engaged in food preparation.<br>Create decorative meat displays.<br>Set-up<br>Ensure proper portion, arrangement, and food garnish to be served to waiters or patrons, according to standards.<br>Inform Food &amp; Beverage service staff of menu specials and out of stock menu items throughout the meal period.<br>Ensure proper meat portions&nbsp;<br>Ensure a proper meat display before every service&nbsp;<br>Assist FOH team in peak hours&nbsp;<br>Maintenance, Sanitation, and Cleaning Activities<br>Ensure food storage areas are clean.<br>PREFERRED QUALIFICATION<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: 4 to 6 years of related work experience.<br>Supervisory Experience: At least 2 years of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. <br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:<br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.<br>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:<br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>Our jobs aren’t just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Guest Event Experts are skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials, transporting supplies, taking orders, interacting with guests, or anything in between, the Guest Event Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Event Experts – to get it right for our guests and our business each and every time.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br><br>Responsibilities:<br><p><strong> JOB SUMMARY / INTRODUCTION</strong></p><br><ul><li>The role supports the GM MO Control &amp; Governance function by executing and monitoring first-line control activities across Global Markets Middle Office processes, ensuring control discipline, timely exception escalation and accurate evidence management.</li><li>The role performs day-to-day control monitoring across trade controls, risk monitoring, reconciliations, exceptions, breaks, lifecycle events and governance reporting, working under the direction of the VP &amp; Head of GM MO Control &amp; Governance.</li><li>The role helps ensure that trading permissions controls, booking template controls, internal and Islamic trade booking controls, off-market monitoring, counterparty exposure monitoring, reconciliation checks and control reporting are performed consistently and escalated appropriately.</li><li>The role works closely with GM MO Trade Support, Front Office, Global Markets Operations, Product Control, Market Risk, Finance, Compliance, Technology, Credit, Reference Data and regional teams to support issue resolution, root-cause analysis, control evidence and operating-model discipline.</li><li>The role does not own Dealer Assist, client activation coordination, T0 booking support, trade enrichment or same-day validation delivery, as these activities sit under the GM MO Trade Support pillar.</li><li>Functional Coverage: Control execution and monitoring activities across trade controls, risk monitoring, reconciliations, exceptions, breaks, lifecycle events, control evidence and control reporting.</li><li>Product / Process Coverage: FX/MM, Rates, Derivatives, Commodities, Capital Markets and related Global Markets processing activities including trading permissions checks, booking template checks, off-market indicators, counterparty exposure monitoring, internal/external reconciliations and settlement-fail monitoring.</li><li>Geographic Coverage: UAE and international locations / hubs where GM Middle Office Control &amp; Governance support is required.</li><li>Stakeholder Coverage: VP &amp; Head of GM MO Control &amp; Governance, GM MO Trade Support, Front Office, Sales, Trading, Global Markets Operations, Product Control, Market Risk, Finance, Compliance, Technology, Credit, Reference Data and regional teams.</li><li>Control Focus: Timely control execution, accurate investigation, evidence retention, aged-item tracking, escalation quality, KPI/KRI inputs and recurring-issue remediation.</li><li><p>People / Team Context: Individual contributor or team lead within the Control &amp; Governance team, supporting Specialists where assigned and coordinating with peer AVPs across Collateral Management and Reporting.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><p><strong>Control Execution and Operating Discipline</strong></p><br></li><li>Execute assigned GM MO Control &amp; Governance activities in line with approved SOPs, control standards, escalation protocols and evidence requirements.</li><li>Perform daily, periodic and event-driven control checks across assigned Global Markets products and processes.</li><li>Maintain disciplined control logs, issue trackers, exception records, evidence files and escalation documentation.</li><li>Support the VP &amp; Head of GM MO Control &amp; Governance in implementing the control operating model, SOP updates, control library requirements and governance routines.</li><li>Identify recurring issues, control gaps, data-quality issues and process breakdowns, and support remediation planning.<br><strong>Trade Controls</strong></li><li>Perform trading permissions control checks against approved desk mandates, product permissions, system entitlements and operating standards.</li><li>Perform booking template and desk business model control checks to identify booking inconsistencies, inappropriate template usage or policy deviations.</li><li>Support review of internal trade booking controls and Islamic trade booking controls where applicable.</li><li>Review amendment and cancellation control evidence, including approvals, rationale, thresholds and escalation requirements.</li><li>Escalate breaches, repeated exceptions or unresolved control issues to the VP &amp; Head of GM MO Control &amp; Governance and relevant owner functions.<br>Risk Monitoring and Surveillance Support</li><li>Perform off-market trade monitoring checks and coordinate escalation of indicators requiring review by Product Control, Market Risk, Front Office or Compliance.</li><li>Support counterparty exposure monitoring activities by tracking exceptions, threshold breaches, pending clarifications and required stakeholder actions.<br>Validate completeness of monitoring outputs, exception comments, investigation evidence and escalation status.<br>Identify trends in off-market indicators, exposure breaches, late actions or recurring control exceptions.</li><li><p>Provide inputs into risk-monitoring dashboards, KRI reporting and governance forums.</p><br><p><strong>Reconciliations and Exception Governance</strong></p><br></li><li>Perform or oversee assigned internal reconciliation checks, including front-to-back, system-to-system, T0 and position-related reconciliations where applicable.</li><li>Support external reconciliation follow-up with custodians, counterparties, brokers, clearing channels or market infrastructure providers where applicable.</li><li>Track failed trades, alleged trades, settlement fails, aged breaks and unresolved exceptions within agreed escalation standards.</li><li>Coordinate root-cause analysis for recurring breaks, aged items and high-impact exceptions.</li><li><p>Ensure reconciliation evidence, exception commentary and remediation actions are complete, accurate and available for management review.</p><br><p><strong>Lifecycle Events and Control Support</strong></p><br></li><li>Monitor assigned lifecycle event controls, including credit events, corporate actions, settlement-related lifecycle updates and other post-trade control triggers where applicable.</li><li>Coordinate with Trade Support, Operations, Product Control, Market Risk and other stakeholders to ensure lifecycle-related control issues are investigated and escalated.</li><li>Track open lifecycle-event control items, evidence completion, owner actions and closure status.</li><li>Support timely escalation of high-impact lifecycle events or unresolved control matters to the VP &amp; Head of GM MO Control &amp; Governance.</li><li><p>Contribute to remediation of recurring lifecycle control issues through process clarification, control enhancement and stakeholder follow-up</p><br><p><strong>Reporting, MI and Governance Inputs</strong></p><br></li><li>Prepare inputs for management dashboards, KPI/KRI reporting, control packs and governance forums relating to assigned control activities.</li><li>Provide accurate commentary on exceptions, aged items, trends, breaches, remediation actions and control performance.</li><li>Support regulatory reporting quality oversight by tracking rejections, breaks, owner actions and remediation status where assigned.</li><li>Ensure reporting inputs are accurate, complete, timely and supported by appropriate evidence.</li><li><p>Support automation and dashboard enhancement opportunities for control reporting and issue tracking.</p><br><p><strong>Audit, RCSA and Control Evidence Support</strong></p><br></li><li>Support audit, RCSA, operational risk and control-effectiveness activities by preparing control evidence, issue status updates and remediation tracking.</li><li>Maintain auditable evidence for assigned controls, including source data, review notes, approvals, exception comments and closure records.</li><li>Assist in documenting process gaps, control issues, remediation plans and management action updates.</li><li>Support closure of audit and control-review actions within assigned responsibility areas.</li><li><p>Escalate overdue actions, missing evidence or unresolved audit/control issues to the VP &amp; Head of GM MO Control &amp; Governance.</p><br><p><strong>Stakeholder Management and Issue Resolution</strong></p><br></li><li>Coordinate with Front Office, GM MO Trade Support, Global Markets Operations, Market Risk, Product Control, Finance, Compliance, Technology, Credit and regional teams on control investigations and issue resolution.</li><li>Maintain clear communication on control findings, required actions, deadlines, owners and escalation status.</li><li>Provide independent challenge where control issues, incomplete evidence or recurring weaknesses are identified.</li><li>Support effective hand-offs between Trade Support execution activities and Control &amp; Governance oversight activities.</li><li><p>Promote a disciplined, evidence-based and timely escalation culture across assigned control processes.</p><br><p><strong>Process Improvement and Automation</strong></p><br></li><li>Identify opportunities to simplify controls, reduce manual effort, improve evidence capture and enhance reporting accuracy.</li><li>Participate in UAT, workflow design, dashboard development and automation initiatives impacting Control &amp; Governance processes.</li><li>Support standardisation of control checklists, control logs, escalation templates and governance reporting formats.</li><li>Contribute to continuous improvement initiatives to strengthen control effectiveness, reduce recurring issues and improve operational resilience.</li><li><p>Coach Specialists were assigned and support knowledge transfer across products and control processes.</p><br><p><strong>Frameworks, Boundaries and Decision-Making Authority</strong></p><br></li><li>Operate within Group policies, approved procedures, organisational governance frameworks and approved authorisation matrices.</li><li>Execute assigned controls and escalation activities within approved SOPs, operating standards, control libraries and evidence requirements.</li><li>Escalate material control issues, unresolved exceptions, aged breaks, regulatory reporting breaks, missing evidence and repeated process failures to the VP Head of GM MO Control &amp; Governance.</li><li>Maintain clear boundaries with GM MO Trade Support: Trade Support owns execution enablement, while Control &amp; Governance owns independent control monitoring, evidence, exception tracking and governance escalation.</li><li>Support audit, RCSA, KPI/KRI and control-effectiveness processes by maintaining accurate records, timely evidence and clear action tracking.</li><li><p>Exercise judgement within delegated authority for prioritising control reviews, coordinating issue resolution and escalating exceptions.</p><br><p><strong>Key Working Relationships</strong></p><br></li><li>Internal stakeholders include the VP &amp; Head of GM MO Control &amp; Governance, Head of Global Markets Middle Office, GM MO Trade Support, Front Office, Sales and Trading Desks, Global Markets Operations, Product Control, Market Risk, Finance, Compliance, Legal, Technology, Credit, Operational Risk, Internal Audit, Reference Data, KYC, GM Documentation, Service Governance and regional Middle Office teams.</li><li><p>External stakeholders may include counterparties, custodians, brokers, clearing channels, clearing houses, market infrastructure providers, external auditors and regulators where Control &amp; Governance support is required for investigation, evidence, reporting quality, reconciliation or exception resolution</p><br><p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p><br></li><li>Bachelor’s degree in finance, Banking, Economics, Business Administration, Accounting, Risk Management or a related discipline; professional qualification preferred.</li><li>7+ years of experience in Global Markets Operations, Middle Office, Control, Governance, Reconciliations, Regulatory Reporting, Product Control, Market Risk, Collateral Management or related first-line control functions.</li><li>Strong understanding of Global Markets products including FX, Money Markets, Rates, Derivatives, Commodities, Capital Markets and structured products.<br>Good knowledge of trade lifecycle controls, booking controls, amendment/cancellation controls, reconciliations, settlement-fail monitoring, lifecycle events and exception management.</li><li>Experience preparing control evidence, issue logs, reconciliation commentary, KPI/KRI inputs, audit evidence and management reporting.<br>Practical knowledge of systems and platforms such as Murex, MarkitWire, Bloomberg, reconciliation tools, regulatory reporting platforms and workflow/dashboard tools.</li><li>Strong stakeholder management, investigation, analytical, escalation and documentation skills.</li><li><p>Experience supporting process standardization, control enhancement, automation, UAT or operating-model change.<br>&nbsp;</p><br><p><strong>Preferred / Beneficial</strong></p><br><p><strong>Technical Knowledge and Competencies</strong></p><br></li><li>Global Markets Control &amp; Governance</li><li>Trade control execution</li><li>Trading permissions controls</li><li>Booking template controls</li><li>Internal and Islamic trade booking controls</li><li>Off-market trade monitoring</li><li>Counterparty exposure monitoring</li><li>Reconciliation and break tracking</li><li>Failed and alleged trade monitoring</li><li>Settlement-fail monitoring</li><li>Lifecycle event control support</li><li>Control evidence management</li><li>Regulatory reporting break tracking</li><li>KPI/KRI inputs and dashboards</li><li>RCSA and audit evidence support</li><li>Issue and action tracking</li><li>Murex, MarkitWire and Bloomberg knowledge</li><li>Workflow, reconciliation and reporting tools</li><li>SOPs and control libraries</li><li><p>Escalation protocols and governance packs</p><br><p><strong>Leadership and Behavioral Competencies</strong></p><br></li><li>Control mindset</li><li>Attention to detail</li><li>Independent challenge</li><li>Stakeholder management</li><li>Clear communication</li><li>Escalation discipline</li><li>Accountability and ownership</li><li>Analytical thinking</li><li>Issue-resolution focus</li><li>Collaboration across functions</li><li>Process improvement mindset</li><li>Ability to manage multiple priorities</li><li>Evidence-based decision support</li><li>Ability to work under time pressure</li><li>Formatting summary</li></ul> </div>

Job Description<br><br>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br>About The Position<br><br>Wynn Al Marjan Island is currently seeking an Assistant Manager – Public Area to join the resort’s hotel Public Area team.<br><br>Responsibilities<br><br>The primary duties and responsibilities of this role are:<br><br> To champion Wynn Al Marjan Island’s values and objectives such as Colleague Engagement Survey and FORBES 5 Star Classification. Ensure the daily cleaning and maintenance of all public areas is carried out in a timely and efficient manner and as per resort standard procedures. Ensure the night cleaning of all areas is carried out according to resort standards. Ensure all colleagues attend duty in a proper uniform, on time, and well groomed. Hold daily briefing with the team ensuring everyone has all the updated and correct information to carry out their duties. Assist the Manager with the daily operations of the Public Area Department. Implement and monitor cleaning and maintenance programs in all public areas and throughout the hotel and gaming areas. Conduct daily inspections of the daily upkeep and maintenance of public areas, including gaming areas, restrooms, shopping arcade, banquet rooms, lobbies, guest hallways, pool, porte cochere, exterior and offices. Monitor and lead special projects, including periodic deep cleaning, painting, chandelier cleaning, carpet shampooing and marble restoration. Liaise with the Manager and Property Operations Department to resolve maintenance requests, issues and complaints. Monitor quality control mechanisms for Public Areas, including health and safety, cleaning and maintenance, service standards, staff grooming, use of cleaning chemicals and equipment handling. Monitor inventory levels of cleaning chemicals and tools and maintain adequate stock levels according to operational needs. Arrange repairs and maintenance checks of cleaning equipment to maximize efficiency and productivity. Coordinate with Supervisors and Coordinator to schedule changes and make adjustments. Assist Manager to carry out Public Area administration and paperwork. Coordinate, prepare and report operating expenses, payroll budgets and updates on capital improvements for Manager’s approval. Accept any other duties and responsibilities assigned by the Public Area Manager and assume responsibilities in the Manager’s absence. Coordinate with relevant departments to satisfy guests’ requests and continuously improve health and safety standards. Respond to guests’ requests, investigate and handle complaints promptly and to their satisfaction. Execute corrective action if necessary and ensure follow-through if no immediate solution can be found. Provide feedback to guests’ recommendations, share their ideas with staff and management Analyze and approve rosters, vacations and breaks and ensure manpower meets business demands. Monitor Team Members’ attendance and analyse and approve overtime/undertime records Monitor departmental training plans. Supervise and lead the team to achieve department goals. Attend and participate in regular briefings and disseminate relevant information to the team. Hire, train, supervise, and manage Public Area staff. Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making. Test and correct any deviations from procedures swiftly through on the job training. Assess adherence to standards and arrange training sessions and refresher courses for staff in coordination with the Manager and Trainer. Maintain effective communication with all Team Members by providing written and verbal translations. Monitor Team Members’ manners and grooming according to Company standards. Promote a work environment where employees feel valued, appreciated, involved, equal and safe. Interact with Department and Company Team Members, management, and contractors professionally and positively. Attend Department and inter-Department meetings and share relevant information. Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications. Adhere to the Company policies and procedures and comply with the Code of Conduct. Remain well-mannered and well-groomed as per Department and Company standards. Follow health and safety standards and strive for constant improvement to avoid health and injury hazards. Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible. <br><br>About You<br><br>The ideal candidate for this position will have the following experience and qualifications:<br><br> Communication – speak and understand English Previous experience would be advantageous Strong interpersonal skills Organizational skills & Leadership abilities Strong customer focus service focus Computer literate, Microsoft Office Minimum 4 years of supervisory experience in a large five-star hotel or integrated resort Minimum 6 years of PAD experience in a large five-star hotel or integrated resort <br><br>About Wynn Al Marjan Island’s Benefits<br><br>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:<br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>Our jobs aren’t just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and guests’ evolving needs. They are not just a beverage enthusiast, but also the host of the space. Their role goes beyond the bar itself to take ownership of guest service more broadly and do what needs to be done. Bartenders will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the hotel and in the community, to anticipate and deliver on our guests’ needs. They should be passionate about the guest service experience, but also have an eye for detail – from the money that moves through their hands, to the information they provide to guests, to the quality of their drinks.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, protecting company assets, maintaining confidentiality, and ensuring your uniform and personal appearance are professional. Bartenders will be on their feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to their work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Bartenders – to get it right for our guests and our business each and every time.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:<br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.<br>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:<br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.<br>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Wood is recruiting for a Lead Civil/Structural Engineer to join our UAE Business Unit. This is a full-time office-based role in Sharjah, UAE with business trips.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Remarkable people, trusted by clients to design and advance the world.</strong></p><br><p>Wood is recruiting for a Lead Civil/Structural Engineer to join our UAE Business Unit. This is a full-time office-based role in Sharjah, UAE with business trips.</p><br><p><i><strong>#Wood #UAE #Sharjah #Lead Civil/Structural #Engineering</strong></i></p><br><p><strong><u>The role</u></strong></p><br><p>This is an exciting opportunity for an experienced Lead Civil/Structural Engineer to join our UAE Business Unit. This role is full time residential role based in Sharjah, UAE.</p><br><p><strong>Our Clients and Projects&nbsp;</strong></p><br><p><strong>Designing the future. Transforming the world.&nbsp;</strong></p><br><p>Wood is an integral part of operations in Iraq, and we are continuing to grow our footprint across the country. With a 90-year heritage, 10 major contracts and over 850 employees, we have the skills, expertise and asset knowledge to support clients to deliver energy security and decarbonisation ambitions.&nbsp;</p><br><p>Wood excels in supporting our clients to deliver complex upstream and midstream oil and gas projects in Iraq delivering maintenance, modifications and engineering solutions. We are committed to decarbonising existing assets, producing cleaner energy and developing a sustainable national workforce, ensuring the long-term growth of the region</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects&nbsp;</strong>Delivered to high profile clients and complex projects in Iraq&nbsp;</li> <li><strong>Commitment to Diversity and Inclusion;&nbsp;</strong>we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice</li> <li><strong>Competitive salary&nbsp;</strong>with regular salary reviews to ensure we are rewarding at the right level in line with the market</li> <li><strong>Commitment to continued professional development;&nbsp;</strong>development plans that are tailored to your individual needs and interests</li> <li><strong>Global connections:&nbsp;</strong>join experts around the world who are at the leading edge of our industry, shaping the standards of our profession</li> <li><strong>Medical Insurance:&nbsp;</strong>Ensures inpatient and outpatient medical care is available should you require treatment.</li> <li><strong>Group Life and Personal Accident Insurance:&nbsp;</strong>The company provides Life Assurance cover</li> <li><strong>The Employee Share Plan:&nbsp;</strong>Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award:&nbsp;</strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5-year service milestones</li></ul><p><strong>Job Objective:</strong></p><br><p><strong>Contribute to the delivery of engineering excellence through:</strong></p><br><ul> <li>Definition and approval of technical scopes.</li> <li>Executing assigned scopes of work.&nbsp;</li> <li>Providing technical expertise to the business&nbsp;</li> <li>Contributing to business growth&nbsp;</li> <li>May manage and supervise teams AND/OR act as a technical specialist&nbsp; &nbsp;</li> <li>Performs complex assignments often requiring development of new or improved products, processes or techniques.</li> <li>Assesses feasibility and soundness of proposed engineering designs, products, and equipment.</li> <li>Uses advanced technical knowledge to perform engineering assignments and produce engineering deliverables including complex problems and to complete any project tasks with minimal guidance and direction.</li> <li>May serve as the Lead Engineer or the project Technical Authority on projects and hold advanced level specialization in one or more areas of expertise.&nbsp; &nbsp; &nbsp;</li> <li>Functions as a&nbsp; technical specialist who develops applications, hypothesis, approaches and applies advanced engineering concepts to unique engineering problems</li> <li>In addition to specialization, generally directs highly qualified professionals engaged in complex engineering projects.</li> <li>Provides technical reviews for complex project within the area of expertise.</li> <li>In consulting business areas, may have authority for a portfolio of consulting projects, managing and providing technical direction and guidance, managing client relationship and project team engagement, with responsibility for cost, schedule, resource allocation and risk.</li></ul><p><strong>Key Accountabilities &amp; Responsibilities:</strong></p><br><p><strong>Definition and approval of technical scopes</strong></p><br><ul> <li>Assists in establishing project aims and outcomes to contribute to the development of a comprehensive project design.</li> <li>Evaluates current procedures and recommends changes to improve the efficiency of planning and scheduling projects&nbsp;</li> <li>Makes recommendations on project organization requirements, work methods and procedures and technical innovations by devising practical and economical solutions to problems in own or various engineering disciplines.&nbsp;</li></ul><p><strong>Executing assigned scopes of work.</strong></p><br><ul> <li>Supervises and participates in delivery of complex engineering tasks.</li> <li>Formulates and directs investigations or prototype, model and system studies, evaluating and interpreting the data obtained and recommending practical application of results.</li> <li>Contributes to successful project completion by participating in the resolution of issues such as conflicting design requirements, unsuitability of standard materials, and complex coordination requirements.</li> <li>Coordinates implementation of design engineering solutions.</li> <li>Reviews project-related documentation to ensure accuracy.&nbsp;</li> <li>Supervises complex engineering tasks related to a portion of a major project</li> <li>Work consists of complex procedures and tasks where diagnostic ability is required to assess the situation and identify appropriate actions to follow</li> <li>Assignments cover broad and complex subject matter where issues and factors may be characterized by unusual demands and require additional evaluation to establish the nature and scope of the problem</li> <li>Exercises mature business judgement in devising practical, economical solutions</li> <li>Participate in incident investigations as required</li> <li>Assesses work against standards, aims and specifications.</li> <li>Adhere to and comply with relevant discipline specific procedures and provide feedback for continuous improvement.</li> <li>Management of key stakeholders in the execution and delivery of contracted activities</li> <li>Organising, active participation and occasional leading of design reviews&nbsp;</li></ul><p><strong>Providing technical expertise</strong></p><br><ul> <li>Provides expert advice on design processes, construction methods and other technical areas</li> <li>Advises on the development of new engineering methods and participates in short and long-range planning.</li> <li>Solves problems requiring application of research data in own and allied professional disciplines; exercises mature business judgment in devising practical, economical solutions.</li> <li>Perform the role of Technical Authority when appointed to do so.</li> <li>Provides expert advice on design processes or construction methods</li> <li>Advises on the development of new engineering methods and participates in short and long-range planning</li> <li>Evaluates options and selects technical solutions that optimises technical and financial success</li> <li>Acts as technical custodian for low to medium value bids and proposals</li> <li>Provides awareness of technical advancements and new ways to serve customer needs</li> <li>Helps to establish a culture of technical excellence through role modelling and communicating expectations</li> <li>Undertakes Technical Bid Evaluation for subcontracted scopes and may have oversight of vendors</li></ul><p><strong>Contributing to business growth</strong></p><br><ul> <li>Contributes to business development through regular engagement, relationship building and delivery to clients, as well as seeking opportunities to expand scope of work for Wood.</li> <li>Contributes to engineering bids and proposals</li></ul><p><strong>Manage and supervise others</strong></p><br><ul> <li>May be responsible for supervising technical specialists or engineers responsible for complex technical tasks.</li> <li>Provides technical guidance and direction to teams of professional and non-professional staff.</li> <li>Outlines requirements, assigns tasks, and supervises progress to ensure that targets and specifications are being met.</li> <li>Provides technical direction to project team members.</li> <li>Provides coaching and mentoring for direct reports.</li> <li>Monitor compliance with competence standards.</li> <li>Participates in recruitment, selection, transfers and promotion of resources to meet succession and business plans.&nbsp; &nbsp; &nbsp; Support the development and retention of motivated and competent people.&nbsp; Manages performance of direct reports.</li> <li>Supporting and supervising tasks delegated to direct reports / respective team&nbsp;</li> <li>Manage and direct resources efficiently and effectively.</li> <li>In consultancy business areas, may manage multiple small projects, with responsibility for cost, risk, resource allocation and risk</li> <li>Supervises delivery of subcontracted design engineering&nbsp;</li> <li>Provides appropriate HSSE leadership including compliance with site and office safety requirements and technical/design safety requirements.</li></ul><p><strong>Working Relationships&nbsp;</strong></p><br><p><strong>Internal:</strong></p><br><ul> <li>Establishes effective working relations with colleagues, associates, direct reports, project team members</li> <li>Develops productive, collaborative relationships of trust within and across offices and regions, as well as with functions. Shares resources and work appropriately, based on the good of the company as a whole.</li> <li>Interfaces with multiple disciplines including project engineers and Proposal groups</li> <li>Confers with engineers, managers, and others to discuss project, prepare documents and modify schedules</li> <li>Facilitates effective communication between various disciplines&nbsp;</li></ul><p><strong>External:</strong></p><br><ul> <li>Establishes effective working relations with clients and officials.</li> <li>Build relationship with customers to discuss requirements, understands customer needs and applies technical solutions to meet goals</li> <li>Participates in professional organizations to maintain current knowledge of technical innovations.&nbsp;</li></ul><p><strong>Level Of Influence &amp; Decision-Making Authority</strong></p><br><ul> <li>Actions and decisions typically have a significant influence on the medium-term technical, operational and financial results of a business group or function.</li> <li>Work is performed under general direction and is reviewed for conformance with policies and general efficiency.</li> <li>Assistance is provided with unusual situations that do not have clear goals</li> <li>Keeps manager informed of progress, potentially controversial matters or far-reaching implications</li> <li>May supervise a group of engineers, or may be an expert in their field, providing ideas, guidance and advice to others.</li> <li>Teaches/coaches problem solving, creative thinking and project planning skills to less experienced staff. Pursues progression of the corporate knowledge base</li> <li>Gives input for recruitment, discipline and performance issues</li> <li>Regularly provides functional supervision, i.e. assists, trains, reviews work</li> <li>Errors may have significant impact on profitability and customer relations</li> <li>Responsible for accuracy and timelines of work produced by assigned team</li></ul><br>Qualifications:<br><p><strong>What makes you remarkable?&nbsp;</strong></p><br><p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.</p><br><p><strong>Expected:</strong></p><br><ul> <li>B.S.&nbsp; or equivalent degree in the Engineering discipline from an accredited university</li> <li>Minimum of 15+ years relevant experience in major Brownfield oil &amp; gas projects, including at least five (5) years in similar position.&nbsp;</li></ul><p><strong>Knowledge, skills and experience:</strong></p><br><ul> <li>Specific experience in Oil and Gas projects across their lifecycle in the GCC region, preferred</li> <li>Pre-FEED, FEED experience is required</li> <li>Detailed Engineering experience is preferred</li></ul><p><strong>Role-Specific Skills and Knowledge:&nbsp;</strong></p><br><ul> <li>Technically competent in own discipline, pursues continuous professional development of skills and knowledge according to standards</li> <li>Professional level of knowledge of relevant regulatory framework and legislation&nbsp;</li> <li>Ability to supervise, manage, motivate and mentor technical professionals</li> <li>Multi-discipline knowledge, knowledge of advanced principles and techniques of engineering as well as quality management standards and practices required</li> <li>Recognized as a technical expert with ability to develop and mentor more junior staff</li> <li>Ability to execute and oversee project scope, budget and schedule</li> <li>Consistently demonstrates creativity and innovation in finding solutions and alternatives to address complex client requirements</li> <li>Effective communication and interpersonal skills for inter-departmental and external company interactions</li> <li>Ability to diagnose and resolve significant and unusual problems and generate substantial improvements to practices and procedures.</li> <li>Agile, with ability to adapt and troublesheet solutions</li> <li>Ability to broadly interpret principles, theories, and concepts of an engineering specialty.</li> <li>Possess a good knowledge of the various Business Units, Functions, Sectors and services offered within business area, a general understanding of other Wood business offerings and some ability to network and connect internal stakeholders</li> <li>Has a in depth understanding of Wood's business position and commercial objectives, is able to implement recommend improvements to those commercial objectives.&nbsp; Understands and can manage technical and commercial risk.</li></ul><p><strong>Personal attributes:</strong></p><br><ul> <li>Solutions-oriented and creative, able to apply process and rigour to deliver quality solutions&nbsp;</li> <li>Compelling communicator both verbally and in written form</li> <li>Good interpersonal and team working skills, builds positive relationships with supervisors, subordinates, peers and clients</li> <li>Enthusiastic, conscientious and committed to continuous professional development of self and others</li> <li>High level of awareness and commitment to safety in all aspects of daily work.</li> <li>Strong organizational skills and attention to detail.</li> <li>Highly motivated and demonstrates personal initiative.</li> <li>Possesses integrity, strong work ethic, positive attitude, and is dependable.</li> <li>Adaptable and flexible to the changing needs of projects</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Job Purpose <br><p>Review / process ADNOC Directorates’ End User planned Consultancy and Insurance Contract Requests for the forthcoming year, initiate obtaining expression of interest / prequalification from companies for future tenders, develop End User Contract Requests into Requests for Tenders (RFT), obtains management approval of Bidder List, act as a focal point between End User and Bidders during the Tender Process, control the Tender Process from bid issue, handling bid clarifications, through to the bid submittal and technical &amp; unpriced commercial evaluation phase, perform commercial evaluation, including determining negotiation strategy as applicable, prepares award recommendation for management approval, prepares contract award and related contract document for signature, assists End User with kick-off meeting with appointed Contractor.<br>Provide support and advice to End Users on evaluation criteria or evaluation methodology, plus various contractual and commercial arrangements, together with evaluating claims / requests for contract variations and maintains follow-up until close-out of the contract file.</p><br><br><br>Job Specific Accountabilities <br><p><strong>Services Tender Process and Contract Award</strong><br>•&nbsp;&nbsp; &nbsp;Review/ process ADNOC Directorate’s Business Unit (End User) draft planned Procurement requirements for the forthcoming year, to determine / identify specific aspects to be addressed by End User when submitting a future Contract Request.<br>•&nbsp;&nbsp; &nbsp;Attend and provide input to a joint meeting between Contracts Division personnel and End User, to review End User’s draft planned Procurement requirements, guiding End User as to future aspects to consider and address when submitting Contract Requests.<br>•&nbsp;&nbsp; &nbsp;Formally submit a checklist of general and specific items that End User needs to address when submitting individual Contract Requests for Service or Work requirements, plus reconfirming whether an expression of interest or a prequalification exercise is to be initiated, so as to establish market interest in the future Tender. &nbsp;<br>•&nbsp;&nbsp; &nbsp;Prepare a memorandum for review (as applicable), informing Category Management Team of potential Group Procurement / Category Management items identified within the draft planned Procurement requirements received from End Users.<br>•&nbsp;&nbsp; &nbsp;Formally in writing, obtains a list of potential Bidders from ADNOC Commercial Directory, together with checking that End User proposed Bidders are also registered with ADNOC Commercial Directory and in a suitable work activity aligned with the scope of the future Bid. &nbsp; &nbsp;<br>•&nbsp;&nbsp; &nbsp;Prepare a write-up to the Contracts Division Vice President (CDVP), describing and justifying that the work activity of the proposed Long List of potential Companies for an EOI / Prequalification Exercise is aligned to the scope of the future Bid.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Prepare a standard correspondence template invitation letter (prepared within the SAP Ariba system) for an Expression of Interest (EOI) or Prequalification Exercise, with the invitation letter reviewed by CDM and issued by the Contracts Division Vice President (CDVP). &nbsp;&nbsp;<br>•&nbsp;&nbsp; &nbsp;Participate / review (as applicable) any EOI / Prequalification queries received from invited companies and as necessary, co-ordinate with End User to obtain a written answer to queries raised. Depending on answer(s) received, determine whether answer is to be provided only to the company raising queries, or to all companies invited as an update to earlier scope information.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Receive, participate/review and compile EOI / Prequalification response from invited companies, prepare a standard correspondence memorandum for forwarding received information and documents to End User for review or evaluation.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Review End User response to EOI / Prequalification exercise, due diligence check that response aligns with information / documents received, with no anomalies – arithmetically check any prequalification evaluation scoring.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Receive End User Contract Request (CR) through SAP Ariba (as allocated by CDM), reviews content of CR against previously established checklist of items informed to End User as to information / documents to be submitted with CR and determine whether:- 1) the CR is accepted as being complete for Tender purposes, or 2) CR is to be rejected due to being incomplete (formally confirm to CDM / CDVP to reject in SAP Ariba).<br>•&nbsp;&nbsp; &nbsp;Prepare write-up listing CR missing information and documents to be submitted by End User; CDM to review and issue when rejecting submitted CR.&nbsp;</p><br><br><br>Job Specific Accountabilities2 <br><p>•&nbsp;&nbsp; &nbsp;Receive End User updated Contract Request (CR) through SAP Ariba (as allocated by CDM) and as earlier, review content of updated CR against previously established checklist of items informed to End User, so as to confirm to CDM / CDVP that CR can be accepted as complete for Tender purposes.<br>•&nbsp;&nbsp; &nbsp;Prepare Contract Development Plan for the Tender and Award of Services / Works upon receipt of complete &amp; acceptable CR, in co-ordination with CDM and in agreement with End User.<br>•&nbsp;&nbsp; &nbsp;Prepare Recommendation for Bidders List and Tender Strategy for approval by Management / Tender Board as per the Delegation of Authority.<br>•&nbsp;&nbsp; &nbsp;Determine in co-ordination with CDM the applicable Request for Tender (RFT) document to be selected from the General Procurement Initiative (GPI) suite of standard template RFTs and thereafter, using a Contracts Division checklist commence preparing and compiling the RFT from the CR documents for subsequent review by CDM and amendment as necessary. &nbsp; &nbsp;<br>•&nbsp;&nbsp; &nbsp;Upon receipt of approval of the Bidders List and Tender Strategy, prepares standard correspondence Bid invitation within SAP Ariba system, for review / endorsement by CDM, followed by review and issue by CDVP, with Bid document attached. Ensures Bidders formally confirm receipt of Bid document.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Review and endorse standard memorandum (to be review and issued by CDM) for forwarding RFT document to End User for review and reference during the Bid Period.<br>•&nbsp;&nbsp; &nbsp;Following issue of the RFT and prior to the Bid submittal date, to co-ordinate, handle, arrange, prepare and formally in writing record for transparency and audit purposes the following activities: &nbsp;</p><br><p>a)&nbsp;&nbsp; &nbsp;Receive Bidders’ request for Letter of Assistance (as applicable), review and endorse standard memorandum to Human Capital &amp; Administration (HC&amp;A) requesting Letters, receive Letters from HC&amp;A and review and endorse standard letter informing Bidders to collect and process security passes for the forthcoming site visit.</p><br><p>b)&nbsp;&nbsp; &nbsp;Follow Contracts Division checklist to co-ordinate and arrange with End User a Bid Clarification Meeting and Site Visit, together with inform Bidders of the arrangements and procedures to follow. Attends Bid Clarification Meeting and Site Visit.&nbsp;</p><br><p>c)&nbsp;&nbsp; &nbsp;Receive Bidder queries through the SAP Ariba system, segregate as to who provides an answer (i.e. End User, Procurement, Legal, Finance, etc.) and obtain formal written answers to queries raised. Depending on answer(s) received, determine whether answer is to be provided only to company raising the query, or more likely, to be issued to all Bidders as a Bid Bulletin through SAP Ariba so as to update the RFT as required, including obtaining Bidder confirmation of receipt. &nbsp; &nbsp;<br>•&nbsp;&nbsp; &nbsp;Receive and open Technical and Unpriced Commercial Bids in SAP Ariba. &nbsp;</p><br><p>•&nbsp;&nbsp; &nbsp;Co-ordinate, handle, arrange, prepare and formally in writing record during the End User Technical Team Evaluation of Bids and prior to the Commercial Bid Evaluation, for transparency and audit purposes the following activities:&nbsp;<br>a)&nbsp;&nbsp; &nbsp;Receive, co-ordinate and consolidate End User requested Bid clarifications / queries, prepare individual Bid Clarification standard correspondence to each Bidder, including receiving and processing Bidders’ response to End User, or other Business Units. &nbsp;</p><br><br><br>Job Specific Accountabilities3 <br><p>b)&nbsp;&nbsp; &nbsp;If applicable, receive and co-ordinate End User request for a Bid Clarification Meeting or visit to Bidder’s Facility, including formally documenting Meeting / Site Visit arrangements, together with receiving and forwarding to End User any additional Bidder information submitted. All associated correspondence to Bidders or End User.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Receive Technical Evaluation Report issued by End User Unit Manager, review Report and carry-out “Due diligence checks” as per Contracts Division Checklist, if corrections, shortfalls or anomalies are found, prepares standard correspondence memorandum to End User highlighting said matters, in order for End User to correct / revise the Technical Evaluation Report. &nbsp;&nbsp;<br>•&nbsp;&nbsp; &nbsp;Arrange Commercial Bid Meetings with Bidders, review standard correspondence letters formally confirming meeting time, date, location, procedures, etc.<br>•&nbsp;&nbsp; &nbsp;Prepare Recommendation for Award of Services / Works for approval by Management / Tender Board as per the Delegation of Authority.<br>•&nbsp;&nbsp; &nbsp;Prepare Letter of Award (LOA) as per standard correspondence template registers Contract in SAP to obtain Contract Number, upon receipt of Award approval, forward LOAs for ADNOC delegated signature and then arranges for Contractor’s collection and confirmation of receipt.<br>•&nbsp;&nbsp; &nbsp;Upon return of 1No. fully signed Letter of Award (LOA) from Contractor, review and check that LOA is correctly executed, review and endorse standard correspondence memorandum distributing LOA to End User and Finance; CDM to review and issue memorandum. &nbsp; &nbsp;<br>•&nbsp;&nbsp; &nbsp;Prepare Contract Document (in co-ordination with End User as necessary) through consolidating Tender Bulletins, Bidder’s Technical Bid submittal and Bidder’s replies to Tender Clarifications into the original RFT document, using Contracts Division Checklist guidelines, for review and checking by CDM.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Review End User Unit Manager’s concurrence (or comments) and update Contract, if comments are technically correct and / or contractually acceptable. Arrange for 2No. original Contracts to be printed, then page checks and initials each page of both Contracts. Review / endorse standard correspondence letter issuing Contracts to Contractor for signature; CDM to review and issue letter if award has previously been confirmed by a Letter of Award, otherwise letter issuing Contracts will need to be signed by ADNOC’s delegated signatory.<br>•&nbsp;&nbsp; &nbsp;Review Contractor’s 2No. signed original Contract documents against Contracts Division checklist to ensure Contracts have been correctly executed by Contractor. Arrange for internal circulation for ADNOC signature as per Delegation of Authority and thereafter: &nbsp;&nbsp;<br>a)&nbsp;&nbsp; &nbsp;Review / endorse standard letter issuing 1No. fully signed Contract to Contractor; CDM to review and issue letter. Obtain contractor confirmation of receipt of Contract.<br>b)&nbsp;&nbsp; &nbsp;Review / endorse standard regret letter informing unsuccessful Bidders of the close of the Bid process.<br>•&nbsp;&nbsp; &nbsp;Prepare and follow Contracts Division Checklist of items to be raised / addressed with End User’s Contracts Administrator prior to the Kick-off meeting with the appointed Contractor, together with those items to be raised / addressed to the appointed Contractor by the Contracts Administrator during the Kick-off Meeting. CDM &amp; CDVP to be kept informed of Contracts Administrator’s arranged Kick-off meeting, should there be a need to attend.&nbsp; &nbsp;</p><br><br><br>Minimum Qualification <br><p>Bachelor’s Degree in Engineering discipline (preferably Civil, Mechanical or Electrical Engineering or Quantity Surveying) or equivalent.</p><br><br><br>Minimum Experience, Knowledge &amp; Skills <br><p>•&nbsp;&nbsp; &nbsp;6 years of professional experience in contract development, preferably in an oil / gas or petrochemical environment.<br>•&nbsp;&nbsp; &nbsp;Sound knowledge of commercial practices, legal aspects and negotiation skills.<br>•&nbsp;&nbsp; &nbsp;Computer literate and able to use or quickly adapt to specialized software utilized by ADNOC.<br>•&nbsp;&nbsp; &nbsp;Fluent in English. Fluency in Arabic is an advantage.<br>•&nbsp;&nbsp; &nbsp;Knowledge of contract law and commercial practice.<br>•&nbsp;&nbsp; &nbsp;Drafting terms and conditions of contract.<br>•&nbsp;&nbsp; &nbsp;Knowledge of key areas, such as indemnities, insurances, guarantees, warranties, liquidated damages, etc.<br>•&nbsp;&nbsp; &nbsp;Excellent communication skills, both verbally and written.<br>•&nbsp;&nbsp; &nbsp;Ability to lead issues and proactively obtain resolution to problems.<br>•&nbsp;&nbsp; &nbsp;Ability to work on own initiative, without close supervision.<br>•&nbsp;&nbsp; &nbsp;Good negotiation skills.<br>•&nbsp;&nbsp; &nbsp;Able to handle multiple contract interactions (multi-tasking), manage a high workload, work in a demanding environment and demonstrate commitment.&nbsp;<br>•&nbsp;&nbsp; &nbsp;End User focused, responsive with positive outlook.<br>•&nbsp;&nbsp; &nbsp;Decisive and confident.<br>•&nbsp;&nbsp; &nbsp;Experience of working in a commercial / projects / business role and interfacing and liaising directly with Contractors, Consultants, etc.<br>•&nbsp;&nbsp; &nbsp;Extensive experience and expertise in tender development, preparation and evaluation.<br>•&nbsp;&nbsp; &nbsp;Thorough knowledge and understanding of Oil and Gas Industry’s Operations.<br>•&nbsp;&nbsp; &nbsp;Demonstrated experience in Contract Management.<br>•&nbsp;&nbsp; &nbsp;Good organizational and project management skills.<br>•&nbsp;&nbsp; &nbsp;High level problem solving skills to resolve complex and sensitive issues.<br>•&nbsp;&nbsp; &nbsp;Proficiency in the use of a range of office software.<br>•&nbsp;&nbsp; &nbsp;Interfacing with the Legal, Finance and Insurance Team.<br>•&nbsp;&nbsp; &nbsp;Safety Awareness&nbsp;<br>-&nbsp;&nbsp; &nbsp;Take responsibility for supporting and developing the Health and Safety programme for the Department.<br>-&nbsp;&nbsp; &nbsp;Set an example for all employees and demonstrating commitment to the Company’s Health and Safety Policies and Safety Promotions.<br>-&nbsp;&nbsp; &nbsp;Inform and train employees in the Department so they can participate in the development and maintenance of safe and healthy working conditions and systems, plus at all times to encourage workers to work safely and without risk to health.<br>-&nbsp;&nbsp; &nbsp;Identify, control and report hazards or incidents.</p><br><br><br>Professional Certifications <br><p>Professional qualifications, such as MRICS (Full Member of Royal Institute of Chartered Surveyors), etc. Additional qualification in Business Administration / Legal will be preferred).</p><br><br><br><br><br> </div>

Location<br><br>Chicago, IL; Austin, TX; New York, NY; Royal Oak, MI; San Francisco, CA<br><br>Employment Type<br><br>Full time<br><br>Department<br><br>Innovation<br><br>Compensation<br><br>$180K – $225K<br><br>Please note the salary range listed is just one component of a competitive compensation package which may include a company stock plan depending on role eligibility. Offers will be reflective of the candidate’s location, qualifications, and experience.<br><br>Overview Application<br><br>About Spot On<br><br>We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.<br><br>Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running<br><br>We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.<br><br>About The Role<br><br>As the Product Manager in Payments, you will own the strategy and execution for Spot On’s end-to-end payments experience—spanning card-present and card-not-present acceptance, transaction processing, routing, and the downstream flows that get merchants paid. You will define how payments are presented, authorized, captured, settled, and funded across our hospitality-focused ecosystem, ensuring reliability, security, and compliance while driving a best-in-class experience for restaurants and other hospitality merchants.<br><br>While your primary charter is the broader payments product, you will also partner with our money movement and remittance functions to make sure merchant funding is accurate, predictable, and transparent—ensuring the economics and timing of merchant processing show up cleanly in our product surfaces.<br><br>We are looking for a strong product leader—someone who can set a clear vision, rally engineering, design, operations, GTM, and external partners around it, and make confident trade-offs in a high-stakes, highly regulated domain. Your success will be measured by payment performance (authorization rates, latency, and resiliency), merchant satisfaction, funding accuracy, and the ability to unlock new payment capabilities that help merchants grow revenue and reduce operational friction.<br><br>Responsibilities:<br><br>Payments Strategy & Execution:<br><br>Own the end-to-end product roadmap for payments across card-present and card-not-present environments, with a focus on hospitality use cases like table service, counter service, bars, quick-service, and multi-location groups. Define how each payment media type is presented and accepted—chip, contactless, digital wallets, ecommerce tokens, and white label loyalty—and set the metrics that measure acceptance health. Translate complex payment flows into simple, intuitive experiences for merchants and their staff (refunds, tips, adjustments, partial authorizations, and offline/stand-in authorization). Monitor and improve key payment performance metrics—authorization rates, chargebacks, declines, disputes, latency, reconciliation accuracy—through rigorous data-driven experimentation. Partner with risk, compliance, and security to ensure adherence to network rules and PCI DSS, and with GTM to package and position payment capabilities that differentiate Spot On for hospitality. Lead discovery with external processors, acquirers, gateways, and partners to evaluate new capabilities, routing options, and cost-optimization opportunities.<br><br>Money Movement & Remittance (partnership Scope):<br><br>Partner with money movement and remittance teams to ensure merchant processing funds settle on time, with accurate fees, adjustments, and chargeback handling reflected in merchant-facing reporting. Feed payment product decisions (routing, interchange optimization, surcharging/dual pricing) back into funding and remittance workflows so merchant payouts stay predictable and explainable.<br><br>Cross-Functional Leadership:<br><br>Act as the primary product point of contact for payments across Spot On, aligning stakeholders around a clear vision, roadmap, and success metrics. Facilitate cross-functional decision-making, balancing technical constraints, regulatory considerations, and merchant needs to arrive at pragmatic, high-impact solutions. Communicate clearly and consistently with executives and senior leaders on trade-offs, risks, dependencies, and progress for payment initiatives. Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards to avoid fragmentation and duplicate solutions. Contribute to a culture of accountability, urgency, and ownership, ensuring that cross-functional teams deliver high-quality releases on time and learn quickly from launches.<br><br>Qualifications:<br><br>5+ years of product management experience, with at least 3 years focused on payments, fintech, or closely related financial services products. Demonstrated product leadership—able to set a clear vision, influence senior stakeholders, make confident trade-offs under ambiguity, and rally engineering, design, and GTM teams around shared outcomes. Deep understanding of card-present and card-not-present payments, including authorization, capture, clearing, settlement, tokenization, risk, and chargeback flows. Working familiarity with merchant processing economics—interchange, scheme fees, and how those show up in settlement and remittance to merchants. Experience working with payment processors, acquirers, gateways, or card networks, ideally in a platform or multi-tenant merchant environment. Strong analytical skills, including comfort working with large payment datasets, building dashboards, defining KPIs, and using data to drive prioritization and experimentation. Proven success shipping complex, technical products that require deep collaboration with engineering and operations teams. Excellent written and verbal communication skills, with the ability to explain complex payment concepts to both technical and non-technical audiences. Customer-centric mindset with experience conducting discovery, user interviews, and feedback sessions with merchants or similar B2B customers. High degree of ownership, bias toward action, and ability to manage multiple initiatives in parallel in a fast-paced, high-growth environment.<br><br>Compensation:<br><br>Our base pay range starts at $180,000 -$225,000/year for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate’s location and experience.<br><br>Benefits: <br><br>At Spot On, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:<br><br>Medical, Dental and Vision Insurance 401k with company match RSUsPaid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development<br><br>We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.<br><br>Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.<br><br>Work authorization in the U. S. is required. Visa sponsorship is not available for this role.<br><br>Spot On is an E-Verify company.<br><br>Compensation Range: $180K - $225K<br><br>About Spot On<br><br>We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.<br><br>Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running<br><br>We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.<br><br>Payments Strategy & Execution:<br><br>Own the end-to-end product roadmap for payments across card-present and card-not-present environments, with a focus on hospitality use cases like table service, counter service, bars, quick-service, and multi-location groups. Define how each payment media type is presented and accepted—chip, contactless, digital wallets, ecommerce tokens, and white label loyalty—and set the metrics that measure acceptance health. Translate complex payment flows into simple, intuitive experiences for merchants and their staff (refunds, tips, adjustments, partial authorizations, and offline/stand-in authorization). Monitor and improve key payment performance metrics—authorization rates, chargebacks, declines, disputes, latency, reconciliation accuracy—through rigorous data-driven experimentation. Partner with risk, compliance, and security to ensure adherence to network rules and PCI DSS, and with GTM to package and position payment capabilities that differentiate Spot On for hospitality. Lead discovery with external processors, acquirers, gateways, and partners to evaluate new capabilities, routing options, and cost-optimization opportunities.<br><br>Money Movement & Remittance (partnership Scope):<br><br>Partner with money movement and remittance teams to ensure merchant processing funds settle on time, with accurate fees, adjustments, and chargeback handling reflected in merchant-facing reporting. Feed payment product decisions (routing, interchange optimization, surcharging/dual pricing) back into funding and remittance workflows so merchant payouts stay predictable and explainable.<br><br>Cross-Functional Leadership:<br><br>Act as the primary product point of contact for payments across Spot On, aligning stakeholders around a clear vision, roadmap, and success metrics. Facilitate cross-functional decision-making, balancing technical constraints, regulatory considerations, and merchant needs to arrive at pragmatic, high-impact solutions. Communicate clearly and consistently with executives and senior leaders on trade-offs, risks, dependencies, and progress for payment initiatives. Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards to avoid fragmentation and duplicate solutions. Contribute to a culture of accountability, urgency, and ownership, ensuring that cross-functional teams deliver high-quality releases on time and learn quickly from launches.<br><br>Qualifications:<br><br>5+ years of product management experience, with at least 3 years focused on payments, fintech, or closely related financial services products. Demonstrated product leadership—able to set a clear vision, influence senior stakeholders, make confident trade-offs under ambiguity, and rally engineering, design, and GTM teams around shared outcomes. Deep understanding of card-present and card-not-present payments, including authorization, capture, clearing, settlement, tokenization, risk, and chargeback flows. Working familiarity with merchant processing economics—interchange, scheme fees, and how those show up in settlement and remittance to merchants. Experience working with payment processors, acquirers, gateways, or card networks, ideally in a platform or multi-tenant merchant environment. Strong analytical skills, including comfort working with large payment datasets, building dashboards, defining KPIs, and using data to drive prioritization and experimentation. Proven success shipping complex, technical products that require deep collaboration with engineering and operations teams. Excellent written and verbal communication skills, with the ability to explain complex payment concepts to both technical and non-technical audiences. Customer-centric mindset with experience conducting discovery, user interviews, and feedback sessions with merchants or similar B2B customers. High degree of ownership, bias toward action, and ability to manage multiple initiatives in parallel in a fast-paced, high-growth environment.<br><br>Compensation:<br><br>Our base pay range starts at $180,000 -$225,000/year for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate’s location and experience.<br><br>At Spot On, We Put People Above Everything Else. We’re Known For Our Innovative Software And Technology Solutions, But We Stand Out Because Of The Hard-working Humans Behind The Tech. We Can’t Take Care Of Our Clients Without Taking Care Of Our Employees First, And That’s Why We Invest In You With a Competitive Benefits Package Which Includes:<br><br>Medical, Dental and Vision Insurance 401k with company match RSUsPaid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development<br><br>We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.<br><br>Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.<br><br>Work authorization in the U. S. is required. Visa sponsorship is not available for this role.<br><br>Spot On is an E-Verify company.<br><br>Compensation Range: $180K - $225K<br><br>About Spot On<br><br>We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.<br><br>Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running<br><br>We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.<br><br>Payments Strategy & Execution:<br><br>Own the end-to-end product roadmap for payments across card-present and card-not-present environments, with a focus on hospitality use cases like table service, counter service, bars, quick-service, and multi-location groups. Define how each payment media type is presented and accepted—chip, contactless, digital wallets, ecommerce tokens, and white label loyalty—and set the metrics that measure acceptance health. Translate complex payment flows into simple, intuitive experiences for merchants and their staff (refunds, tips, adjustments, partial authorizations, and offline/stand-in authorization). Monitor and improve key payment performance metrics—authorization rates, chargebacks, declines, disputes, latency, reconciliation accuracy—through rigorous data-driven experimentation. Partner with risk, compliance, and security to ensure adherence to network rules and PCI DSS, and with GTM to package and position payment capabilities that differentiate Spot On for hospitality. Lead discovery with external processors, acquirers, gateways, and partners to evaluate new capabilities, routing options, and cost-optimization opportunities.<br><br>Money Movement & Remittance (partnership Scope):<br><br>Partner with money movement and remittance teams to ensure merchant processing funds settle on time, with accurate fees, adjustments, and chargeback handling reflected in merchant-facing reporting. Feed payment product decisions (routing, interchange optimization, surcharging/dual pricing) back into funding and remittance workflows so merchant payouts stay predictable and explainable.<br><br>Cross-Functional Leadership:<br><br>Act as the primary product point of contact for payments across Spot On, aligning stakeholders around a clear vision, roadmap, and success metrics. Facilitate cross-functional decision-making, balancing technical constraints, regulatory considerations, and merchant needs to arrive at pragmatic, high-impact solutions. Communicate clearly and consistently with executives and senior leaders on trade-offs, risks, dependencies, and progress for payment initiatives. Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards to avoid fragmentation and duplicate solutions. Contribute to a culture of accountability, urgency, and ownership, ensuring that cross-functional teams deliver high-quality releases on time and learn quickly from launches.<br><br>Qualifications:<br><br>5+ years of product management experience, with at least 3 years focused on payments, fintech, or closely related financial services products. Demonstrated product leadership—able to set a clear vision, influence senior stakeholders, make confident trade-offs under ambiguity, and rally engineering, design, and GTM teams around shared outcomes. Deep understanding of card-present and card-not-present payments, including authorization, capture, clearing, settlement, tokenization, risk, and chargeback flows. Working familiarity with merchant processing economics—interchange, scheme fees, and how those show up in settlement and remittance to merchants. Experience working with payment processors, acquirers, gateways, or card networks, ideally in a platform or multi-tenant merchant environment. Strong analytical skills, including comfort working with large payment datasets, building dashboards, defining KPIs, and using data to drive prioritization and experimentation. Proven success shipping complex, technical products that require deep collaboration with engineering and operations teams. Excellent written and verbal communication skills, with the ability to explain complex payment concepts to both technical and non-technical audiences. Customer-centric mindset with experience conducting discovery, user interviews, and feedback sessions with merchants or similar B2B customers. High degree of ownership, bias toward action, and ability to manage multiple initiatives in parallel in a fast-paced, high-growth environment.<br><br>Compensation:<br><br>Our base pay range starts at $180,000 -$225,000/year for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate’s location and experience.<br><br>At Spot On, We Put People Above Everything Else. We’re Known For Our Innovative Software And Technology Solutions, But We Stand Out Because Of The Hard-working Humans Behind The Tech. We Can’t Take Care Of Our Clients Without Taking Care Of Our Employees First, And That’s Why We Invest In You With a Competitive Benefits Package Which Includes:<br><br>Medical, Dental and Vision Insurance 401k with company match RSUsPaid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development<br><br>We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.<br><br>Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.<br><br>Work authorization in the U. S. is required. Visa sponsorship is not available for this role.<br><br>Spot On is an E-Verify company.<br><br>Compensation Range: $180K - $225K

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.