Operation Manager Jobs in UAE

<p>JOB PURPOSE The Business Analyst will support the Head Office PMO and COO function by improving workflows and working processes, monitoring productivity and project performance, and preparing clear, actionable reporting for management. This is a high-potential role for a candidate who is analytical, proactive, and eager to grow with the company, with strong exposure across projects and Head Office functions. KEY RESPONSIBILITIES • Review and improve workflows and working processes across Head Office and project functions. • Monitor productivity and project performance, flagging deviations and supporting corrective action. • Prepare simple KPIs, dashboards, and management reports for the PMO and COO function. • Coordinate information between projects and Head Office to ensure consistent, accurate reporting. • Support the digital systems and information-management consultant on data structure and reporting tools. • Assist in identifying process gaps and recommending practical improvements to project controls and reporting. • Gather and consolidate data from multiple project sites to support management decision-making. • Support ad-hoc analysis and reporting requests from the COO and senior management.</p><p>QUALIFICATIONS & EXPERIENCE • Bachelor's Degree in Industrial Engineering, Business Administration, or a related field. • Background in Industrial Engineering, Project Controls, PMO, Business Analysis, or a similar field. • Construction industry experience is preferred but not essential for the right candidate. • Immediate joiners are preferred. • Strong proficiency in MS Excel and MS Office; familiarity with dashboard or BI tools is an advantage. SKILLS & COMPETENCIES • Strong analytical ability, with a structured approach to problem-solving. • Initiative and willingness to learn, with the drive to grow within the company. • Clear communication skills, able to coordinate effectively between projects and Head Office. • Attention to detail in preparing KPIs, dashboards, and management reports. • Ability to manage multiple data sources and reporting deadlines concurrently. • Comfortable working with digital systems and supporting information-management initiatives.</p>

Location: Abu Dhabi, UAEReporting to: Group Chief Financial Officer (CFO) Business Partnership: Chief Operating Officer (COO) – Contracting Vertical & Senior Leadership Team<br>About the Role We are looking for an experienced Head of Finance – Contracting & Construction to lead the finance function supporting our growing construction and contracting vertical. This is a senior commercial finance leadership role combining financial leadership, project finance, cost control, business planning, management reporting and strategic business partnering.<br>Reporting directly to the Group CFO, the role will work closely with the COO and senior leadership team of the contracting vertical, providing timely and commercially focused financial insight to support project delivery, profitability, cash generation, resource allocation and business growth. The role will operate as an integral part of the Group Finance function, leveraging Group Finance shared services and working closely with Group Treasury, Financial Reporting, Tax, FP&A and other corporate finance teams to ensure strong governance, consistency and integration across the Group.<br>Key Responsibilities Financial Leadership & Business Partnership Lead the finance function supporting the Group's construction and contracting businesses across multiple legal entities and projects. Act as the key finance business partner to the COO and contracting senior leadership team, translating financial information into actionable commercial and operational insights. Provide leadership with clear visibility of business performance, profitability, cash flow, financial risks and opportunities. Challenge business assumptions and support management in making financially sound operational and strategic decisions. Ensure finance is fully integrated into operational and commercial decision-making rather than operating solely as a reporting function.<br>Project Finance & Cost Accounting Lead financial oversight of the contracting project portfolio, ensuring robust project accounting, job costing and cost control. Establish and maintain effective project financial structures covering budgets, commitments, actual costs, revenue, WIP, accruals, variations, retentions and profitability. Monitor project performance against approved budgets, forecasts and cost-to-complete estimates. Partner with Project Directors, Project Managers, Commercial, Contracts, Procurement and Operations teams to identify cost overruns, margin erosion and financial risks early. Review project cash flows, billing, collections, subcontractor commitments, payment certificates and retention balances. Ensure accurate project profitability and timely recognition of revenue and costs in accordance with applicable accounting standards and Group policies. Support commercial and project teams on variations, claims, extensions of time and other contractual matters from a financial perspective.<br>Budgeting, Forecasting & Performance Management Lead the annual budgeting and periodic forecasting process for the contracting vertical in alignment with Group Finance requirements. Develop project and business-level financial forecasts, including revenue, gross margin, overheads, cash flow, working capital and capital requirements. Establish effective project financial KPIs and performance dashboards. Provide monthly management reporting with meaningful variance analysis and clear recommendations for corrective action. Support tendering and new project decisions through financial modelling, margin analysis, cash-flow assessment and commercial evaluation.<br>Cash Flow & Working Capital Work closely with Group Treasury to ensure effective cash management across the contracting businesses. Develop and maintain accurate project and entity-level cash-flow forecasts. Monitor working capital, collections, payables, retention, advances and project cash conversion. Support the business in optimizing cash generation while maintaining appropriate supplier and subcontractor relationships. Provide timely visibility of funding requirements, bank guarantees, bonding and other financial commitments.<br>Group Finance Integration & Governance Work closely with Group Finance shared services covering accounting operations, AP, AR and other transactional finance activities. Partner with Group Treasury, Financial Reporting, FP&A, Tax and other corporate finance functions to ensure seamless integration between the contracting vertical and Group Finance. Ensure timely and accurate month-end closing, management reporting and Group consolidation requirements. Maintain strong financial controls, policies, processes and governance across the contracting entities. Ensure compliance with IFRS, UAE Corporate Tax, VAT and other applicable regulatory requirements. Lead the relationship with internal and external auditors and ensure timely resolution of audit findings.<br>ERP & Finance Transformation Drive effective utilization of Oracle ERP across the contracting businesses, ensuring accurate project, cost-centre and financial data. Improve the quality, timeliness and automation of project financial reporting and management information. Partner with Group Finance and IT to enhance finance processes, reporting dashboards, data integrity and ERP capabilities. Standardize project finance processes and reporting across the contracting entities while maintaining appropriate flexibility for different business models.<br>Leadership Lead, develop and strengthen the finance team supporting the contracting vertical. Establish a high-performance finance culture focused on commercial insight, accountability, accuracy and business partnership. Build strong relationships with Operations, Commercial, Contracts, Procurement, Project Management and Corporate Finance. Promote consistent financial discipline and best practices across all contracting businesses.<br><br>Candidate Profile Bachelor's degree in Finance, Accounting or a related discipline. Professional qualification such as CA, ACCA, CPA, CMA or equivalent is strongly preferred.15+ years of progressive finance experience, with significant senior leadership experience in UAE construction, contracting, EPC, engineering or fit-out businesses. UAE contracting/construction experience is a MUST HAVE. Proven experience managing finance across multiple construction projects and/or multiple contracting entities. Strong hands-on experience in project accounting, job costing, WIP, cost-to-complete, project profitability, cash-flow forecasting and construction cost control. Strong understanding of construction commercial processes including BOQs, subcontractors, variations, claims, retentions, progress billing/payment certificates and project cash flows. Proven experience in budgeting, forecasting, management reporting and financial business partnering with senior operational leadership. Experience working within a Group Finance / shared-services environment and integrating business-unit finance with centralized treasury, reporting, FP&A and other corporate finance functions. Strong experience with Oracle ERP or Oracle Fusion; experience in project/cost accounting modules is highly desirable. Strong knowledge of IFRS and UAE regulatory requirements, including VAT and Corporate Tax. Demonstrated ability to influence and challenge senior operational stakeholders while maintaining strong commercial relationships. Excellent analytical, communication, presentation and leadership skills. Experience across general contracting / construction of Highrise buildings, EPC, infrastructure and/or interior fit-out would be highly advantageous.<br>What Success Looks Like In this role, success will mean establishing a high-performing, commercially focused finance function for the contracting vertical that provides management with accurate and timely visibility of:<br>Project profitability | Cost-to-complete | Cash flow | Working capital | Budget vs. actual | Forecasts | Project risks | Commercial exposure | Business performance<br>The successful candidate will not simply report the numbers - they will partner with the COO and operational leadership to improve project margins, strengthen financial discipline, enhance cash generation and support sustainable growth across the contracting businesses.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>Job Description</p><br><p>The Manager Special Projects &amp; Performance role is part of the regional Chief Operating Office organizational structure. The role will play a key pillar in driving strategic initiatives, business performance management, and cross-functional execution across the organization. Reporting into the Chief Operating Office structure, this role combines strategy, analytics, project management, and operational execution to support business growth, making sure priorities translate into outcomes and improving organizational performance.</p><br><p><strong>What's On Your Plate?&nbsp;</strong></p><br><p><strong>Reporting Business Performance</strong></p><br><p>Own full visibility of COO functional KPIs across functions &amp; markets. Surface risks and opportunities early — before they escalate. Drive turnaround when metrics deviate, with speed and precision. Build and maintain performance reporting frameworks that are insight-driven, not just data consolidations. Present findings to senior leadership in formats that are actionable, not decorative.</p><br><p><strong>OKR &amp; Budget PMO</strong></p><br><p>Lead OKR &amp; budgeting cycles, ensuring alignment across functions and markets. Track OKR/budget performance, analyze variances, flag risks well in advance to course-correct and provide insights to leadership. Drive governance, planning timelines, and process improvements for financial planning. Ensure alignment between strategic priorities and financial allocations.</p><br><p><strong>COO Strategy &amp; Planning</strong></p><br><p>Strategy Development: Translate vision into executable plans; lead annual/multi-year strategic planning cycles and competitive analysis.</p><br><p>Planning &amp; Execution — Own integrated business planning (strategy → budget → OKRs → P&amp;T roadmaps); drive operating cadence (plan with owners, timeline &amp; clear accountability plan, offsites, reviews)</p><br><p>Performance &amp; Alignment — Define company KPIs, monitor strategic initiative progress, align business units, and support COO with board/executive reporting</p><br><p><strong>Cross-Functional Special Projects</strong></p><br><p>Lead cross-functional strategic high-stakes projects requiring heavy coordination across Regional, Local, P&amp;T. Manage stakeholder complexity across markets and functions without losing pace. Drive alignment from senior leadership to ground-level execution — and hold the thread across all of it.</p><br><p><strong>AI &amp; Productivity</strong></p><br><p>Lead AI adoption efforts within the functional performance teams. Identify where AI tools can replace manual reporting, accelerate analysis, and enhance the team's output quality. Push the team toward smarter, faster ways of working.</p><br><br>Qualifications<br><p><strong>What Did We Order?&nbsp;</strong></p><br><ul><li><p>3+ years in strategy, consulting, operations, or performance management — ideally in tech or a fast-paced consumer business</p><br></li><li><p>Thought Leadership ability to drive innovation and impact</p><br></li><li><p>Analytical Mindset &amp; strong problem-solving skills with a focus on data-driven decisions</p><br></li><li><p>Stakeholder Management, Cross-functional collaboration, Structured communicator — can compress complexity into clear, actionable output</p><br></li><li><p>Experience with financial modelling and PnL analysis strongly preferred</p><br></li><li><p>Experience using SQL, BigQuery, Looker, Tableau strongly preferred</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>Job Description</p><br><br><p>The Manager Special Projects &amp; Performance role is part of the regional Chief Operating Office organizational structure. The role will play a key pillar in driving strategic initiatives, business performance management, and cross-functional execution across the organization. Reporting into the Chief Operating Office structure, this role combines strategy, analytics, project management, and operational execution to support business growth, making sure priorities translate into outcomes and improving organizational performance.</p><br><br><br><p><strong>What's On Your Plate?&nbsp;</strong></p><br><br><p><strong>Reporting Business Performance</strong></p><br><br><p>Own full visibility of COO functional KPIs across functions &amp; markets. Surface risks and opportunities early — before they escalate. Drive turnaround when metrics deviate, with speed and precision. Build and maintain performance reporting frameworks that are insight-driven, not just data consolidations. Present findings to senior leadership in formats that are actionable, not decorative.</p><br><br><p><strong>OKR &amp; Budget PMO</strong></p><br><br><p>Lead OKR &amp; budgeting cycles, ensuring alignment across functions and markets. Track OKR/budget performance, analyze variances, flag risks well in advance to course-correct and provide insights to leadership. Drive governance, planning timelines, and process improvements for financial planning. Ensure alignment between strategic priorities and financial allocations.</p><br><br><p><strong>COO Strategy &amp; Planning</strong></p><br><br><p>Strategy Development: Translate vision into executable plans; lead annual/multi-year strategic planning cycles and competitive analysis.</p><br><br><p>Planning &amp; Execution — Own integrated business planning (strategy → budget → OKRs → P&amp;T roadmaps); drive operating cadence (plan with owners, timeline &amp; clear accountability plan, offsites, reviews)</p><br><br><p>Performance &amp; Alignment — Define company KPIs, monitor strategic initiative progress, align business units, and support COO with board/executive reporting</p><br><br><p><strong>Cross-Functional Special Projects</strong></p><br><br><p>Lead cross-functional strategic high-stakes projects requiring heavy coordination across Regional, Local, P&amp;T. Manage stakeholder complexity across markets and functions without losing pace. Drive alignment from senior leadership to ground-level execution — and hold the thread across all of it.</p><br><br><p><strong>AI &amp; Productivity</strong></p><br><br><p>Lead AI adoption efforts within the functional performance teams. Identify where AI tools can replace manual reporting, accelerate analysis, and enhance the team's output quality. Push the team toward smarter, faster ways of working.</p><br><br><br>What you need to be successful<br><p><strong>What Did We Order?&nbsp;</strong></p><br><br><ul><li><p>3+ years in strategy, consulting, operations, or performance management — ideally in tech or a fast-paced consumer business</p><br><br></li><li><p>Thought Leadership ability to drive innovation and impact</p><br><br></li><li><p>Analytical Mindset &amp; strong problem-solving skills with a focus on data-driven decisions</p><br><br></li><li><p>Stakeholder Management, Cross-functional collaboration, Structured communicator — can compress complexity into clear, actionable output</p><br><br></li><li><p>Experience with financial modelling and PnL analysis strongly preferred</p><br><br></li><li><p>Experience using SQL, BigQuery, Looker, Tableau strongly preferred</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>The Manager Special Projects &amp; Performance role is part of the regional Chief Operating Office organizational structure. The role will play a key pillar in driving strategic initiatives, business performance management, and cross-functional execution across the organization. Reporting into the Chief Operating Office structure, this role combines strategy, analytics, project management, and operational execution to support business growth, making sure priorities translate into outcomes and improving organizational performance.</p><br><p><strong>What's On Your Plate?&nbsp;</strong></p><br><p><strong>Reporting Business Performance</strong></p><br><p>Own full visibility of COO functional KPIs across functions &amp; markets. Surface risks and opportunities early — before they escalate. Drive turnaround when metrics deviate, with speed and precision. Build and maintain performance reporting frameworks that are insight-driven, not just data consolidations. Present findings to senior leadership in formats that are actionable, not decorative.</p><br><p><strong>OKR &amp; Budget PMO</strong></p><br><p>Lead OKR &amp; budgeting cycles, ensuring alignment across functions and markets. Track OKR/budget performance, analyze variances, flag risks well in advance to course-correct and provide insights to leadership. Drive governance, planning timelines, and process improvements for financial planning. Ensure alignment between strategic priorities and financial allocations.</p><br><p><strong>COO Strategy &amp; Planning</strong></p><br><p>Strategy Development: Translate vision into executable plans; lead annual/multi-year strategic planning cycles and competitive analysis.</p><br><p>Planning &amp; Execution — Own integrated business planning (strategy → budget → OKRs → P&amp;T roadmaps); drive operating cadence (plan with owners, timeline &amp; clear accountability plan, offsites, reviews)</p><br><p>Performance &amp; Alignment — Define company KPIs, monitor strategic initiative progress, align business units, and support COO with board/executive reporting</p><br><p><strong>Cross-Functional Special Projects</strong></p><br><p>Lead cross-functional strategic high-stakes projects requiring heavy coordination across Regional, Local, P&amp;T. Manage stakeholder complexity across markets and functions without losing pace. Drive alignment from senior leadership to ground-level execution — and hold the thread across all of it.</p><br><p><strong>AI &amp; Productivity</strong></p><br><p>Lead AI adoption efforts within the functional performance teams. Identify where AI tools can replace manual reporting, accelerate analysis, and enhance the team's output quality. Push the team toward smarter, faster ways of working.</p><br><br>Qualifications<br><p><strong>What Did We Order?&nbsp;</strong></p><br><ul><li><p>3+ years in strategy, consulting, operations, or performance management — ideally in tech or a fast-paced consumer business</p><br></li><li><p>Thought Leadership ability to drive innovation and impact</p><br></li><li><p>Analytical Mindset &amp; strong problem-solving skills with a focus on data-driven decisions</p><br></li><li><p>Stakeholder Management, Cross-functional collaboration, Structured communicator — can compress complexity into clear, actionable output</p><br></li><li><p>Experience with financial modelling and PnL analysis strongly preferred</p><br></li><li><p>Experience using SQL, BigQuery, Looker, Tableau strongly preferred</p><br></li></ul><br><br> </div>

<p>We are seeking a highly organized, proactive, and discreet Executive Assistant to provide dedicated support to the CEO and COO. This is a fast-paced role requiring exceptional organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining strict confidentiality. Fluency in English is a mandatory requirement. • Manage the CEO's and COO's calendars, appointments, and daily schedules. • Coordinate meetings and communications between the Group's companies and key personnel. • Handle email correspondence, screen communications, and prepare professional responses where appropriate. • Arrange domestic and international travel, including flights, hotels, visas, and itineraries. • Prepare and reconcile travel expenses and process overseas tax refund/reclaim applications. • Manage airline loyalty programmes and miles to maximize travel benefits. • Oversee household staff administration, including attendance, payroll coordination, leave records, and other HR-related matters. • Coordinate company vehicle administration, including registration renewals, insurance, servicing, and fleet records. • Review and monitor fuel consumption reports for company drivers. • Prepare reports, presentations, and correspondence as required. • Liaise with internal departments and external service providers to ensure smooth day-to-day operations. • Handle confidential information with the highest level of professionalism and discretion. • Perform any other executive or administrative duties assigned by the CEO and COO.</p><p>• Bachelor's degree or equivalent qualification. • Minimum 5 years' experience as an Executive Assistant or Personal Assistant supporting senior executives. • Excellent organizational, time management, and multitasking skills. • Strong written and verbal communication skills in English. • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). • Experience in travel coordination, expense reconciliation, and executive calendar management. • High level of professionalism, discretion, and confidentiality. • Ability to work independently and under pressure in a fast-paced environment. • UAE driving licence is an advantage. • Location: Dubai, UAE</p>

<p>About the Role: We are seeking an exceptional Chief of Staff to work directly alongside the Chief Operating Officer of a rapidly scaling AI compute and GPU infrastructure business operating across Europe, the Middle East and North Africa. This is not a traditional executive assistant role. The successful candidate will serve as the COO’s trusted right hand, acting as an extension of his office and ensuring that priorities are executed efficiently, communications are managed effectively, and the business continues to operate at pace. The ideal candidate is highly organised, commercially astute, discreet, and capable of independently driving outcomes. They will have a complete understanding of what is happening across the COO’s world at any given moment and possess the judgement to make decisions, solve problems, and keep initiatives moving forward with minimal supervision. KEY RESPONSIBLITIES: Executive Office Management Manage the COO’s inbox as the primary gatekeeper and operator, reviewing all inbound communications and responding directly where appropriate. Draft, coordinate and send correspondence on behalf of the COO, ensuring responses are timely, professional and aligned with his priorities and decision-making style. Escalate only those matters that genuinely require the COO’s input, while independently resolving the remainder. Ensure actions, commitments and follow-ups are tracked and completed. Calendar, Meetings & Travel Own and manage the COO’s calendar, ensuring priorities are reflected in scheduling decisions. Coordinate meetings across multiple geographies and time zones. Organise complex international travel arrangements, often at short notice. Prepare briefing materials, agendas and follow-up actions for key meetings. Ensure the COO’s time is utilised effectively and that commitments are executed seamlessly. Commercial & Strategic Support Support the COO across strategic initiatives, partnerships, investments and commercial opportunities. Review deal materials, financial models and transaction documentation with sufficient understanding to identify key commercial drivers, risks and decision points. Coordinate internal and external stakeholders to drive projects to completion. Track critical business priorities and ensure accountability across teams. Stakeholder Management Act as a highly credible representative of the COO when engaging with investors, partners, customers and counterparties. Build strong relationships across the organisation and with external stakeholders. Maintain a professional and polished presence in meetings and interactions, often serving as the first point of contact. AI-Enabled Productivity Leverage leading AI tools, including Claude, ChatGPT and related technologies, to improve productivity, accelerate decision-making and streamline workflows. Identify opportunities to embed AI into executive operations and business processes.</p><p>Essential Significant experience in a Chief of Staff, Executive Office, Strategy, Operations, Investment, Consulting, Corporate Development or similarly demanding role. Exceptional organisational skills and attention to detail. Outstanding written and verbal communication abilities. Strong commercial judgement and business acumen. Ability to manage competing priorities and execute effectively in a fast-paced, high-growth environment. Comfortable reviewing financial models and commercial analyses, with the ability to identify key issues and implications without necessarily building the models. Proven ability to engage confidently with senior executives, investors and external stakeholders. High levels of discretion, integrity and professional judgement. Genuine proficiency with modern AI tools, particularly Claude and ChatGPT. Based in Dubai, or willing to relocate, with the flexibility to travel internationally at short notice. Personal Attributes Calm under pressure and highly dependable. Naturally proactive and resourceful. Strong problem-solver with a bias toward action. Able to anticipate needs before they arise. Low ego, high ownership mentality. Comfortable operating with significant autonomy and responsibility. Capable of balancing strategic thinking with meticulous execution.</p>

<p>We are seeking a highly organized, proactive, and discreet Executive Assistant to provide dedicated support to the CEO and COO. This is a fast-paced role requiring exceptional organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining strict confidentiality. Fluency in English is a mandatory requirement. • Manage the CEO's and COO's calendars, appointments, and daily schedules. • Coordinate meetings and communications between the Group's companies and key personnel. • Handle email correspondence, screen communications, and prepare professional responses where appropriate. • Arrange domestic and international travel, including flights, hotels, visas, and itineraries. • Prepare and reconcile travel expenses and process overseas tax refund/reclaim applications. • Manage airline loyalty programmes and miles to maximize travel benefits. • Oversee household staff administration, including attendance, payroll coordination, leave records, and other HR-related matters. • Coordinate company vehicle administration, including registration renewals, insurance, servicing, and fleet records. • Review and monitor fuel consumption reports for company drivers. • Prepare reports, presentations, and correspondence as required. • Liaise with internal departments and external service providers to ensure smooth day-to-day operations. • Handle confidential information with the highest level of professionalism and discretion. • Perform any other executive or administrative duties assigned by the CEO and COO.</p><p>• Bachelor's degree or equivalent qualification. • Minimum 5 years' experience as an Executive Assistant or Personal Assistant supporting senior executives. • Excellent organizational, time management, and multitasking skills. • Strong written and verbal communication skills in English. • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). • Experience in travel coordination, expense reconciliation, and executive calendar management. • High level of professionalism, discretion, and confidentiality. • Ability to work independently and under pressure in a fast-paced environment. • UAE driving licence is an advantage. • Location: Dubai, UAE</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Quality Assurance Manager is responsible for the following:</p><p><strong>1. Ensuring that he &amp; his team are aware about all established procedures and programs for the facility.</strong></p><p><strong>2. Ensuring his awareness about the existing International &amp; Local standards and implementing wherever required in the facility.</strong></p><p><strong>3. Investigating the possibility of non-conformities at any of the processing steps in case of any complaints.</strong></p><p><strong>4. Verifying the “production areas” for the implementation of established procedures and ensure production to be under hygienic and controlled conditions.</strong></p><p><strong>5. Planning &amp; conducting Internal Audits as per the set standards.</strong></p><p><strong>6. Conducting the major raw material supplier audits (local).</strong></p><p><strong>7. Responsible for handling the third party and customer audits as per the requirements and preparing the corrective action reports.</strong></p><p><strong>8. Conducting the Basic Food Hygiene and Essential Food Safety Training for Dubai and Abu Dhabi Food Handlers.</strong></p><p><strong>9. Verifying records for the established procedures to ensure the production to be safe and under hygienic/ controlled conditions.</strong></p><p><strong>10. Ensuring the personal hygiene of staff as per GMPs Program.</strong></p><p><strong>11. Ensuring of cleaning and sanitization as per schedules.</strong></p><p><strong>12. Ensuring the follow-up of Good Manufacturing Practices as per the GMPs Program.</strong></p><p><strong>13. Ensuring proper safety, cleanliness and hygienic conditions of the Plants, machineries &amp; equipments used in production as per the SSOPs.</strong></p><p><strong>14. Verifying with Food Safety Team to ensure that they are implementing the OPRPs and CCPs in all the processing steps.</strong></p><p><strong>15. Assigning the area of work, duty schedules and duty timings for Food Safety Team Members, Hygiene Officers, Record Keepers as well as the Cleaning Staff.</strong></p><p><strong>16. Ensuring that Food Safety Team is working effectively for the proper implementation of Product quality and safety.</strong></p><p><strong>17. Ensuring the implementation of KPIs established in each areas.</strong></p><p><strong>18. Attending the quality and safety complaints of the customers and verifying the corrective actions taken.</strong></p><p><strong>19. Conducting regular meetings with Food Safety Team Members for any required changes in Food Safety plan for the improvement of the system.</strong></p><p><strong>20. Reporting any incidents of non-conformities directly to the Senior Manager Production &amp; COO-Bakery.</strong></p><p>AUTHORITY:</p><p>Quality Assurance Manager has the authority to initiate necessary actions including punishments to the Food Handlers incase of any violations or deviations in the CCPs, GMPs or SSOPs. He also has the authority to assign the area of work, duty schedules and duty timings for Food Safety Team Members, Hygiene Officers, Record Keepers as well as the Cleaning Staff. He has the authority to initiate any incidents of non- conformities directly to the Senior Manager Production and to the COO – Bakery. In the absence of Quality Assurance Manager, Food Safety Incharge will be second-in- command.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The candidate must have a minimum of 5 years of experience in the food industry.</p><br><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Black &amp; Grey is partnering with a leading UAE-based organization operating at the intersection of Renewable Energy, Energy Efficiency, Sustainability, Engineering and Advanced Infrastructure Solutions to appoint a Chief Operating Officer (COO). <br><br>This is a high-impact executive leadership opportunity for an accomplished operations leader who can translate business strategy into scalable execution, strengthen operational performance, and build the organizational capabilities required for the next phase of growth.<br><br>The organization operates across a diverse portfolio encompassing Renewable Energy, Solar EPC, Energy Efficiency, EV Infrastructure, Sustainability, Utility-as-a-Service, Building Performance, Engineering and Consultancy. The COO will play a central role in ensuring that this portfolio is delivered with operational discipline, commercial rigour, technical excellence and a strong customer focus.<br><br><b>The Opportunity</b><br><br>This is not a conventional Head of Operations position. The successful executive will have enterprise-wide responsibility for the organization’s entire operational engine, spanning project and service delivery, engineering, procurement, supply chain, QHSE, governance, operational performance and people leadership. <br><br>A key element of the mandate will be ensuring that the organization is operationally ready for sustained growth across the UAE, GCC and international markets, while maintaining strong project execution, customer satisfaction and profitability.<br><b>Roles and Responsibilities</b><br><b>1)</b> <b>Strategic &amp; Operational Leadership</b> <br><br>-Translate the company's corporate vision and annual business plans into clear operational strategies, execution plans and measurable performance objectives.<br><br>-Lead the continuous improvement of operational processes, systems and capabilities across the organization.<br><br>-Drive a culture of operational excellence, accountability, efficiency and continuous improvement.<br><br>-Build the operational infrastructure and organizational capabilities required to support future business growth.<br><br>-Contribute to the development of new business lines, markets and strategic partnerships<br><br><b>2)</b> <b>Project &amp; Service Delivery</b> <br><br>-Provide executive oversight across the organization’s portfolio of EPC, Renewable Energy, Energy Efficiency, EV Infrastructure, Sustainability, Utility-as-a-Service, Building Performance and Engineering/Consultancy projects.<br><br>-Ensure projects and services are delivered safely and to the highest quality standards.<br><br>-Ensure delivery is on schedule, within approved budgets and aligned with contractual commitments.<br><br>-Monitor project performance, customer satisfaction, resource utilization and operational KPIs.<br><br>-Establish consistent operational standards and best practices across business units.<br><br>-Ensure the organization can scale its delivery capabilities as the business expands.<br><br><b>3)</b> <b>P&amp;L, Commercial &amp; Financial Performance</b> <br><br>-The COO will have direct accountability for operational P&amp;L performance, EBITDA and profitability.<br><br>-Drive project and operational profitability.<br><br>-Improve project margins through close collaboration with Procurement, Engineering, Design and Business Development.<br><br>-Identify opportunities for cost optimization and operational efficiency.<br><br>-Improve working capital performance.<br><br>-Ensure disciplined budget management across operations.<br><br>-Strengthen commercial and financial visibility across the project portfolio<br><br><b>4)</b> <b>Procurement &amp; Supply Chain</b> <br><br>-Develop strategic sourcing approaches aligned with operational requirements.<br><br>-Improve supplier and vendor performance.<br><br>-Strengthen supply-chain resilience.<br><br>-Optimize inventory management.<br><br>-Ensure procurement supports project timelines and delivery requirements.<br><br>-Optimize supplier contracts and overall commercial outcomes<br><br><b>5)</b> <b>QHSE, Risk &amp; Governance</b> <br><br>-Champion a strong culture of Health, Safety, Quality and Operational Excellence.<br><br>-Oversee QHSE management systems and compliance.<br><br>-Ensure adherence to regulatory, statutory and contractual requirements.<br><br>-Establish effective operational governance.<br><br>-Lead business continuity and enterprise risk-management initiatives.<br><br>-Identify operational risks and implement appropriate mitigation strategies<br><br><b>6)</b> <b>People &amp; Leadership</b> <br><br>-Build and lead multidisciplinary operational teams.<br><br>-Develop and coach senior leaders.<br><br>-Establish clear accountability and performance expectations.<br><br>-Drive succession planning and leadership development.<br><br>-Create a collaborative, innovative and performance-driven culture.<br><br>-Build organizational capability required for long-term growth<br><br><b>7) Client &amp; Stakeholder Leadership</b> <br><br>-Build strong relationships with key clients, consultants, contractors, strategic suppliers and government authorities.<br><br>-Provide operational and commercial input into tendering, bid preparation and business-development initiatives.<br><br>-Ensure proposed commitments are aligned with delivery capabilities.<br><br>-Represent Operations within the Executive Leadership Team<br><br><b>8) Performance Management &amp; Executive Reporting</b> <br><br>-Establish a data-driven operational management framework covering operational KPIs, project performance, resource utilization, customer satisfaction and financial performance.<br><br>-Develop executive dashboards and operational performance reports.<br><br>-Monitor business performance against strategic objectives.<br><br>-Provide regular operational updates to the CEO and Executive Leadership Team<br><br></span><br><span>Requirements-Our Client is seeking an accomplished operations/business leader who has progressed through increasingly senior leadership positions within a project-driven, technically complex environment. <br><br>-15+ years of progressive leadership experience within Renewable Energy, Solar/Energy, EPC, Energy Efficiency/ESCO, Sustainability, Engineering, Infrastructure, Utilities or Facilities Management.<br><br>-At least 7 years in executive leadership positions, with responsibility for multidisciplinary operational teams and client-facing responsibilities.<br><br>-Proven track record of delivering Solar EPC, Renewable Energy, Energy Efficiency, EV Infrastructure, Sustainability, Utility-as-a-Service and/or Engineering projects.<br><br>-Demonstrated ownership of operational P&amp;L, project delivery, procurement, supply chain, QHSE and overall business performance.<br><br>-Experience leading complex, multidisciplinary operational organizations.<br><br>-Strong client and stakeholder-management experience<br><br></span><br><span>BenefitsAttractive Salary + Benefits<br><br></span><br> </div>

<p>CHIEF OPERATING OFFICER (EMIRATI)</p><p><strong>Industry:</strong> Banking / Financial Services<br><strong>Location:</strong> UAE<br><strong>Employment Type:</strong> Full-time<br><strong>Nationality:</strong> UAE National (Emirati) with Family Book (Khulasat Al Qaid)<br><strong>Maximum Age:</strong> 50 Years</p><br><p>A leading financial institution in the UAE is seeking experienced <strong>Emirati banking professionals</strong> for senior leadership positions within its UAE operations.</p><br><p>Position Overview</p><p>The Chief Operating Officer will be responsible for developing and executing the Bank's operational strategy, driving operational excellence, ensuring regulatory compliance, leading transformation initiatives, and strengthening service delivery across banking operations.</p><br><p>Key Responsibilities</p><ul><li><p>Develop and execute the Bank's <strong>operational strategy</strong> in alignment with business objectives, regulatory requirements and Group standards.</p></li><li><p>Lead and oversee banking operations, including:</p><ul><li><p>Customer onboarding</p></li><li><p>Deposit acquisition</p></li><li><p>Payments</p></li><li><p>Clearing & settlement</p></li><li><p>Regulatory projects</p></li></ul></li><li><p>Drive <strong>operational excellence, productivity and cost efficiency</strong> through process optimization and continuous improvement.</p></li><li><p>Ensure compliance with <strong>UAE banking regulations, internal policies and governance frameworks</strong>.</p></li><li><p>Lead regulatory inspections, reviews and related remediation activities.</p></li><li><p>Drive <strong>digital transformation</strong>, automation, process re-engineering, system enhancements and implementation of new banking technologies.</p></li><li><p>Monitor operational performance and service quality, ensuring continuous improvement in customer experience and issue resolution.</p></li><li><p>Manage relationships with <strong>regulators, government authorities, vendors and outsourced service providers</strong>.</p></li><li><p>Support business growth initiatives, new product launches, business expansion and strategic cross-functional projects.</p></li><li><p>Lead talent development, succession planning, leadership coaching and workforce capability building.</p></li><li><p>Support and contribute to the Bank's <strong>Emiratization initiatives</strong>.</p></li><li><p>Ensure effective operational risk management, internal controls and business continuity practices.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum <strong>8–10 years of banking experience</strong>.</p></li><li><p>Minimum <strong>3 years in a senior leadership position within the UAE banking industry</strong>.</p></li><li><p>Proven experience in <strong>banking operations, transformation and process improvement</strong>.</p></li><li><p>Strong experience interacting with <strong>regulators, auditors and senior management</strong>.</p></li><li><p>Experience with foreign banks, multinational banking groups or international banking environments will be preferred.</p></li></ul><br><p>Technical & Functional Knowledge</p><ul><li><p>UAE banking regulations and operational requirements</p></li><li><p>Banking operations and transaction processing</p></li><li><p>Operational risk management</p></li><li><p>Business continuity and disaster recovery</p></li><li><p>Digital banking and operational technologies</p></li><li><p>Outsourcing and vendor management</p></li><li><p>Internal controls and governance</p></li><li><p>AML, KYC, sanctions and customer due diligence</p></li><li><p>Project and change management</p></li></ul><br><p>Educational Qualification</p><p><strong>Mandatory:</strong></p><ul><li><p>Bachelor's Degree in Business Management, Banking, Finance or a relevant discipline.</p></li></ul><br><p><strong>Preferred:</strong></p><ul><li><p>Master's Degree / MBA</p></li></ul><br><p><strong>Desirable Professional Certifications:</strong></p><ul><li><p>Certified Banking Professional</p></li><li><p>Project Management Professional (PMP)</p></li></ul>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>As the Director Experience and Operational Excellence you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&L impact, and oversee the integrity of the platform through robust fraud governance.<br><br>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.<br><br>If you are passionate about building world-class experiences at scale, this role is for you.<br><br>WHAT’S ON YOUR PLATE?<br><br>Customer Experience Strategy & Leadership<br><br>Own the end-to-end CX strategy across all verticals (Food, t Mart, Local Shops, Dine Out) and 8 MENA markets. Define and govern c NPS, c SAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them. Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency. Champion process automation, standardization, and digitalization of key CX workflows. <br><br>Partner Experience & Budget Governance<br><br>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (v NPS/v SAT) is treated as a strategic competitive differentiator linked to commercial performance. Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance. Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals. <br><br>Fraud Operations & Risk Governance<br><br>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem. Ensure fraud governance is aligned with compliance, audit, and legal standards. Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth. <br><br>Insights & Analytics<br><br>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting. Champion a data-first culture across the department — ensuring insights translate into action. Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility. Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities<br><br>People Leadership & Organisational Development<br><br>Lead and develop a team of middle managers and specialists and analysts. Design the department's OKR framework, KPI architecture, and Business Review structure. Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity. <br><br>Senior Stakeholder Management & Cross-Functional Leadership<br><br>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions. Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership. Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.<br><br>Qualifications<br><br>WHAT DID WE ORDER?<br><br>Qualifications & Experience<br><br>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field. 10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment. Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization. P&L or budget accountability, experience ideally at a multi-million EUR scale. Strong background in data analysis, performance management, and CX or operational strategy. Experience working across multiple markets and geographies.<br><br>Skills & Competencies<br><br>Exceptional leadership skills — able to inspire, align, and develop high-performing teams. Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels. Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations. Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level. Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale. Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations. Ability to lead through ambiguity and drive clarity in complex, fast-moving environments. AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Position: Chief Operating Officer (COO), Cryptocurrency Exchange Reporting Line: Reports directly to the Group Chief Executive Officer (Group CEO).<br> Location: Fully Remote General Purpose: Responsible for launching and operationally scaling the cryptocurrency exchange, ensuring excellence in execution, regulatory compliance, and efficient business operations across all functional areas.<br> Specific Objectives (~12 months): Establish a global network of introducing brokers/key opinion leaders (IBs/KOLs) and retail partners to drive customer acquisition and platform growth.<br> Define and initiate the licensing roadmap across key jurisdictions to enable compliant operations and future market expansion.<br> Implement convenient and reliable fiat on- and off-ramp solutions tailored to the needs of each operational market.<br> Build and structure a scalable, cross-functional operations team to support growth, compliance, and service excellence.<br> Achieve operational break-even through disciplined cost management, revenue optimization, and strategic scaling.<br> Develop and formalize a clear, differentiated unique value proposition (UVP) to guide positioning, messaging, and go-to-market efforts.<br> Design and deploy a CRM, client member area (for clients and IBs/KOLs), and a back-office system to support commercial operations, partner management, and internal workflows.<br> Key Activities: Establish and enforce internal operational policies and external partner standards to ensure consistent, compliant, and scalable execution.<br> Recruit, structure, and lead a sales team focused on acquiring and managing relationships with crypto Introducing Brokers/Key Opinion Leaders (IBs/KOLs).<br> Build and oversee a compact, results-driven marketing team focused on events, affiliate programs, and performance marketing initiatives.<br> Identify, evaluate, and onboard payment service providers (PSPs) to support reliable fiat on- and off-ramp capabilities in key markets.<br> Set up and operationalize a customer support function, including recruitment, training, and certification of support agents to ensure consistent service standards.<br> Develop a comprehensive business plan and execution roadmap outlining operational priorities, growth strategies, financial projections, and resource requirements.<br> Lead the rollout of a minimum viable product (MVP), conduct user testing, and validate product-market fit prior to full-scale market launch.<br> Establish the technological infrastructure necessary to support core operational processes and policies, including but not limited to fraud prevention, compliance, and risk management systems.<br> Define key performance indicators (KPIs) for all critical processes and implement a business intelligence (BI) dashboard for executive and board-level reporting.<br> Map and define the end-to-end customer journey to optimize user experience, retention, and conversion across all touchpoints.<br> Employer Value Proposition: Founding team with decades of leadership experience in crypto and FX markets, including deep expertise in liquidity provision and risk management.<br> Proven track record with over 100 white-label crypto exchanges successfully delivered.<br> Existing global network of introducing brokers (IBs), enabling immediate distribution and acquisition momentum.<br> Deep expertise in China and Southeast Asia markets, offering region-specific insight, partnerships, and go-to-market capabilities.<br> Best-in-class B2B sales processes and operational know-how across crypto and financial technology sectors.<br> Strategic, founder-facing role with full ownership over operational execution and platform scale-up.<br> Opportunity to shape and launch a new exchange brand backed by tested infrastructure and global market ambition.<br> Operated by founders located in clean, regulated jurisdictions, ensuring institutional readiness and long-term compliance integrity.<br> Clear long-term vision and strategic direction set by the founding team, with a strong commitment to sustainable growth and value creation.<br> Fully capitalized and execution-ready, eliminating fundraising distraction and enabling immediate go-to-market focus.<br> Fully functional technical MVP in place, allowing the COO to focus on scaling, partnerships, and operational excellence from day one.<br> Effective, hands-on board and a low-bureaucracy environment enabling fast decision-making and high operational autonomy.<br> Potential for equity participation, profit sharing, and meaningful long-term upside aligned with performance and growth milestones.<br> Flexible work model with hybrid or fully remote setup, plus access to the Group’s collective expertise and operational support resources.<br> Realistic path to become Chief Executive Officer (CEO) within 12 months based on performance and strategic alignment.<br> Backed by a larger group with fully staffed finance, customer support, and operations teams providing shared services and scalability from day one.<br> Assessment Process: Candidate evaluation will consist of three interview rounds with board members, focusing on strategic alignment, operational experience, and cultural fit.<br> Each interview will assess core competencies relevant to the role, with particular attention to execution readiness, leadership capabilities, and crypto-specific domain knowledge.<br> Key Competences: Strategic and operational planning: ability to structure business models, roadmaps, and execution frameworks aligned with company goals.<br> Crypto-native business development: deep understanding of the crypto ecosystem, including introducing brokers, affiliate models, and fiat/crypto flows.<br> Regulatory and compliance acumen: familiarity with global licensing processes, risk frameworks, and operational controls for crypto exchanges.<br> Cross-functional team leadership: proven ability to build and manage lean, high-performing teams across sales, marketing, support, and operations.<br> Technology infrastructure oversight: capability to define, integrate, and govern operational tech stacks supporting KYC, fraud prevention, and customer service.<br> Customer experience design: expertise in mapping customer journeys and optimizing UX across digital platforms.<br> KPI design and reporting: proficiency in defining process metrics and leading the development of BI dashboards for internal and board-level stakeholders.<br> Product-market validation: experience in managing MVP launches, interpreting user feedback, and adapting offerings to improve fit and performance.<br> Business systems architecture and vendor management: ability to define business requirements, evaluate technical solutions, and oversee the implementation of CRM, client portals, and operational back-office systems.<br> Likely Current Job: Candidates are likely serving as Chief Operating Officer or Senior Operations Leaders within: Centralized cryptocurrency exchanges (CEXs), particularly those with hands-on experience in building support functions, partner channels, and back-office infrastructure Crypto exchanges with global or multi-jurisdictional operations requiring licensing, fiat integrations, and scalable client-facing systems</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p>The Personal Assistant to the Chief Operating Officer (COO) for Wholesale Risk and Banking (WRB) across UAE and EMEA serves as a pivotal partner providing comprehensive executive, administrative, and operational support. This role is instrumental in facilitating the seamless operation of the COO’s office, ensuring leadership engagements, stakeholder communications, governance processes, travel arrangements and event coordination are managed efficiently. </p><br><br><p>Working in a dynamic and fast-paced environment, the role demands exceptional organisational capabilities, discretion, excellent communication skills, and the capacity to prioritise and manage competing demands with confidence. The successful candidate will be proactive in anticipating needs, skilled at navigating complex governance landscapes, and adept at fostering strong internal and external relationships. A commitment to operational excellence and continuous improvement through digital tools and innovative practices is essential.</p><br><br><p>This position offers significant exposure to senior leadership and the opportunity to influence key decision-making processes within a global banking network, making it a career-enhancing opportunity for individuals driven by excellence and collaboration.</p><br><br><b>Key Responsibilities</b> <br><p><strong>Executive Support and Diary Management</strong></p><br><br><ul><li>Deliver seamless and anticipatory administrative support that empowers the COO to focus on strategic leadership and critical business priorities.</li><li>Meticulously manage the COO's calendar, ensuring optimal time allocation for business imperatives including governance forums, regulatory interactions, and cross-functional leadership meetings.</li><li>Skillfully balance and reconcile meeting requests, proactively resolving conflicts and enhancing time efficiency to safeguard high-priority activities.</li><li>Maintain comprehensive forward planning vis-à-vis critical events, townhalls, regional holidays, and remote work schedules to ensure proactive stakeholder engagement.</li><li>Coordinate logistics such as venue bookings, technological set-up for virtual meetings, and support materials ensuring all interactions proceed flawlessly.</li><li>Oversee the COO’s inbox with discretion, applying judicious prioritisation, tracking vital correspondence, drafting responses when appropriate, and flagging urgent matters promptly.</li><li>Uphold the highest standards of confidentiality, data protection, and governance compliance across all executive communications and activities.</li></ul><br> <br><p>In addition to routine executive support, the role includes preparing documentation for high-level meetings, synthesising key insights, and supporting the COO in decision-making processes. The individual is expected to act as an ambassador for the office, facilitating effective collaboration across departments and external partners to promote operational cohesion. Furthermore, this position demands a solutions-oriented approach to problem-solving, continuous process enhancement, and active participation in governance forums to sustain transparency and alignment with organizational objectives.</p><br><br> <br><p>The role extends to managing comprehensive travel arrangements, encompassing itinerary planning, liaising with travel vendors, and ensuring compliance with corporate travel policies. Organising events ranging from small leadership meetings to large-scale conferences is a key duty, requiring excellent project management skills. The incumbent will also oversee budgetary considerations for these activities, collaborating closely with finance teams to ensure cost-effectiveness and timely processing.</p><br><br><b>Skills and Experience</b> <br><p><strong>Essential Skills and Experience</strong></p><br><br><ul><li>Exceptional communication skills with ability to convey complex information clearly and professionally in written and verbal formats.</li><li>Proven expertise in managing executive calendars, prioritising workload and optimising time management with proficiency in Microsoft Outlook.</li><li>Strong organisational skills with keen attention to detail and an ability to manage multiple tasks efficiently under pressure.</li><li>Well-developed stakeholder management experience, capable of working diplomatically with senior executives and cross-functional teams across diverse cultures.</li><li>Experienced in coordinating governance activities, board meetings, and compliance documentation within regulated environments.</li><li>Competent in travel and event coordination, understanding corporate policies and vendor management requirements.</li><li>Excellent judgement and discretion when handling confidential material and sensitive business information.</li><li>Fluency in English, with additional language skills such as Arabic viewed as an asset.</li><li>Advanced proficiency in MS Office Suite including Word, Excel, PowerPoint and collaboration tools such as Teams, SharePoint, OneDrive, and emerging productivity platforms like Copilot.</li><li>Demonstrated capacity for continuous process improvement, automation adoption, and enhancing administrative efficiencies.</li></ul><br><b>Qualifications</b> <br><p>The ideal candidate will possess a bachelor’s degree, diploma or an equivalent qualification relevant to administrative or business support functions. Prior experience in executive assistance, coordination, or customer service is highly advantageous. Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive is essential. Strong written and spoken English communication skills are required, with Arabic language capabilities considered a valued asset. The successful applicant will demonstrate exceptional organisational skills, ability to handle multiple priorities simultaneously, and maintain confidentiality in a dynamic work setting. Experience managing relationships with diverse stakeholders and demonstrating attention to detail are crucial components for success in this role.</p><br><br><b>About Standard Chartered</b> <br><p>Standard Chartered is a leading international bank committed to driving commerce and prosperity through its unique diversity. With over 170 years of experience, we strive to positively impact our clients, communities, and colleagues by challenging the status quo and continuously seeking innovative opportunities. We foster an inclusive and supportive culture that celebrates individual talents and encourages collaboration and growth across all levels.</p><br><br><p>At Standard Chartered, our purpose is to be here for good – to make a lasting difference through responsible banking practices grounded in integrity, respect, and diversity. We believe in doing the right thing, pushing boundaries to improve, and working together with empathy and transparency to achieve sustainable success.</p><br><br><ul><li><strong>Do the right thing</strong> by acting with integrity and putting clients at the core of our decisions;</li><li><strong>Never settle</strong> by embracing continuous learning and innovation;</li><li><strong>Are better together</strong> by fostering inclusivity and collaboration in everything we do.</li></ul><br><b>What we offer</b> <br><p><strong>What We Offer</strong></p><br><br><p>In alignment with our Fair Pay Charter, we provide a competitive salary accompanied by a comprehensive benefits package designed to support your well-being across mental, physical, financial, and social dimensions.</p><br><br><ul><li><strong>Retirement savings and insurance:</strong> Core bank funding for retirement plans, medical coverage, and life insurance, with options for flexible and voluntary benefits available depending on location.</li><li><strong>Leave entitlements:</strong> Generous annual leave allowance, parental and maternity leave (up to 20 weeks), sabbatical opportunities (up to 12 months), volunteering leave (3 days annually), and comprehensive public holidays totaling a minimum of 30 days combined.</li><li><strong>Flexible working:</strong> Options to support work-life balance including hybridity between home and office based arrangements.</li><li><strong>Wellbeing programmes:</strong> Access to Unmind, a leading digital mental well-being platform, resilience development courses, global Employee Assistance Programme, mental health first-aiders, and diverse self-help resources.</li><li><strong>Continuous learning:</strong> A culture that empowers professional growth through upskilling, reskilling, and access to a broad range of physical, virtual, and digital learning modalities.</li><li><strong>Inclusive workplace:</strong> A values-driven environment embracing diversity and fostering respect where all colleagues can thrive and contribute fully.</li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

We're partnering with a high-performing hedge fund that is looking to appoint a Head of Compliance to join its Dubai office.<br>Working closely with the Chief Operating Officer, you'll lead the firm's compliance function and act as the registered Compliance Officer and MLRO with the DFSA. This is a highly visible role with significant exposure to senior leadership and the investment team.<br>Key responsibilities include:<br>Providing regulatory advice to senior stakeholders, including horizon scanning and assessing the impact of regulatory developments Leading and enhancing the compliance monitoring programme Working closely with portfolio managers and traders, providing real-time compliance guidance on trading activities Managing regulatory reporting across multiple jurisdictions, including the DFSA, FCA and SECMaintaining and developing compliance policies and procedures Overseeing core compliance processes, including personal account dealing, conflicts of interest, gifts & entertainment, and other day-to-day compliance matters<br>We're looking to speak with candidates who have 5–8+ years' compliance experience within a hedge fund environment, ideally with experience in the UAE. Strong knowledge of the DFSA regulatory framework, particularly in relation to hedge funds (or Category 3C firms), is essential.<br>This opportunity would suit an ambitious compliance professional looking to join a high-performing investment platform and play a key role in its continued growth. We are keen to hear from both established Heads of Compliance and experienced deputies who are ready to step into their first Head of Compliance position.<br>If you'd like to learn more, or know someone who could be a great fit, please get in touch.

We're partnering with a high-performing hedge fund that is looking to appoint a Head of Compliance to join its Dubai office.<br>Working closely with the Chief Operating Officer, you'll lead the firm's compliance function and act as the registered Compliance Officer and MLRO with the DFSA. This is a highly visible role with significant exposure to senior leadership and the investment team.<br>Key responsibilities include:<br>Providing regulatory advice to senior stakeholders, including horizon scanning and assessing the impact of regulatory developments Leading and enhancing the compliance monitoring programme Working closely with portfolio managers and traders, providing real-time compliance guidance on trading activities Managing regulatory reporting across multiple jurisdictions, including the DFSA, FCA and SECMaintaining and developing compliance policies and procedures Overseeing core compliance processes, including personal account dealing, conflicts of interest, gifts & entertainment, and other day-to-day compliance matters<br>We're looking to speak with candidates who have 5–8+ years' compliance experience within a hedge fund environment, ideally with experience in the UAE. Strong knowledge of the DFSA regulatory framework, particularly in relation to hedge funds (or Category 3C firms), is essential.<br>This opportunity would suit an ambitious compliance professional looking to join a high-performing investment platform and play a key role in its continued growth. We are keen to hear from both established Heads of Compliance and experienced deputies who are ready to step into their first Head of Compliance position.<br>If you'd like to learn more, or know someone who could be a great fit, please get in touch.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As the Director Experience, Fraud and Operational Excellence you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><br><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br><br></li></ul><br><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br><br></li></ul><br><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br><br></li></ul><br><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br><br></li></ul><br>What you need to be successful<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><br><p><strong>Qualifications &amp; Experience:</strong></p><br><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br><br></li><li><p>Experience working across multiple markets and geographies.</p><br><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

We are partnering with a leading investment platform to appoint a Senior Operating Leader to act as a Value Creation Expert across its portfolio. This is a high-impact role focused on working closely with management teams to deliver step-change EBITDA growth and operational transformation.<br>The position offers exposure across sectors including healthcare, education, technology, infrastructure, and consumer, with regular travel across the Gulf to engage directly with portfolio companies.<br>What you’ll do:<br>Own value creation plans from post-acquisition through to exit readiness across a portfolio of assets.<br>Drive EBITDA growth through commercial acceleration, margin optimisation, cost transformation, and digital initiatives.<br>Work hand-in-hand with executive teams, acting as a hands-on advisor or stepping into interim C-suite roles when required.<br>Partner with deal teams on due diligence, assessing commercial opportunities and validating value creation levers.<br>Lead exit preparation, including EBITDA quality improvement, leadership strengthening, ESG positioning, and vendor due diligence readiness.<br>Your Profile<br>10–15 years of experience with strong P&L ownership; background as a CEO, COO, CFO, or senior consultant with private equity exposure.<br>Proven experience working with or within private equity environments, with a clear understanding of investment cycles and value creation.<br>Deep expertise in at least one area such as revenue growth, operational excellence, finance transformation, or digital strategy.<br>Sector exposure across healthcare, education, technology, infrastructure, consumer, or related industries.<br>Strong academic track record; MBA from a top-tier institution is advantageous.<br>Fluency in English and Arabic is essential.

We are partnering with a leading investment platform to appoint a Senior Operating Leader to act as a Value Creation Expert across its portfolio. This is a high-impact role focused on working closely with management teams to deliver step-change EBITDA growth and operational transformation.<br>The position offers exposure across sectors including healthcare, education, technology, infrastructure, and consumer, with regular travel across the Gulf to engage directly with portfolio companies.<br>What you’ll do:<br>Own value creation plans from post-acquisition through to exit readiness across a portfolio of assets.<br>Drive EBITDA growth through commercial acceleration, margin optimisation, cost transformation, and digital initiatives.<br>Work hand-in-hand with executive teams, acting as a hands-on advisor or stepping into interim C-suite roles when required.<br>Partner with deal teams on due diligence, assessing commercial opportunities and validating value creation levers.<br>Lead exit preparation, including EBITDA quality improvement, leadership strengthening, ESG positioning, and vendor due diligence readiness.<br>Your Profile<br>10–15 years of experience with strong P&L ownership; background as a CEO, COO, CFO, or senior consultant with private equity exposure.<br>Proven experience working with or within private equity environments, with a clear understanding of investment cycles and value creation.<br>Deep expertise in at least one area such as revenue growth, operational excellence, finance transformation, or digital strategy.<br>Sector exposure across healthcare, education, technology, infrastructure, consumer, or related industries.<br>Strong academic track record; MBA from a top-tier institution is advantageous.<br>Fluency in English and Arabic is essential.

We are partnering with a leading investment platform to appoint a Senior Operating Leader to act as a Value Creation Expert across its portfolio. This is a high-impact role focused on working closely with management teams to deliver step-change EBITDA growth and operational transformation.<br>The position offers exposure across sectors including healthcare, education, technology, infrastructure, and consumer, with regular travel across the Gulf to engage directly with portfolio companies.<br>What you’ll do:<br>Own value creation plans from post-acquisition through to exit readiness across a portfolio of assets.<br>Drive EBITDA growth through commercial acceleration, margin optimisation, cost transformation, and digital initiatives.<br>Work hand-in-hand with executive teams, acting as a hands-on advisor or stepping into interim C-suite roles when required.<br>Partner with deal teams on due diligence, assessing commercial opportunities and validating value creation levers.<br>Lead exit preparation, including EBITDA quality improvement, leadership strengthening, ESG positioning, and vendor due diligence readiness.<br>Your Profile<br>10–15 years of experience with strong P&L ownership; background as a CEO, COO, CFO, or senior consultant with private equity exposure.<br>Proven experience working with or within private equity environments, with a clear understanding of investment cycles and value creation.<br>Deep expertise in at least one area such as revenue growth, operational excellence, finance transformation, or digital strategy.<br>Sector exposure across healthcare, education, technology, infrastructure, consumer, or related industries.<br>Strong academic track record; MBA from a top-tier institution is advantageous.<br>Fluency in English and Arabic is essential.