Operation Manager Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Regional Internal Controls Manager supports the effective operation and continuous improvement of the financial control environment across their assigned region. The role ensures the consistent application of the Group’s risk and control Matrix (RACM) and provides regional oversight, monitoring, training, and operational support to in‑country finance teams.</p><br><p>The role works closely with Regional Finance Controllers, BU Controllers and Group Internal Controls to strengthen governance, remediate control gaps, monitor compliance, and support delivery of a high‑quality second line of defence within the region.</p><br><p>This role does not design Group policies but ensures their rigorous operationalisation at regional level.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Regional Control Environment</strong></p><br><ul> <li>Implementation of Group control policies and processes, ensuring clear communication and adoption at regional level.</li> <li>Coordinate the regional annual control assessment cycle, ensuring timely completion of reviews and submissions to Group Internal Controls.</li> <li>Monitor compliance with RACM and the Business Control Framework across country teams.</li> <li>Identify, track and support remediation of control deficiencies within the region</li></ul><p><strong>Governance, Controls &amp; Audit Management</strong></p><br><ul> <li>Support internal assurance reviews across regional entities and assist in preparing follow‑up action plans.&nbsp;</li> <li>Work with Group Internal Audit and Head of Internal Controls on scheduling and supporting audit activity within the region.&nbsp;</li> <li>Assist in preparing regional finance governance reporting for presentation to Regional leadership and controllers.&nbsp;</li> <li>Maintain accurate regional controls documentation, ensuring standardisation across countries.</li></ul><p><strong>Finance Systems, Processes &amp; Operational Excellence</strong></p><br><ul> <li>Provide regional input to finance system controls, including testing and monitoring of key automated controls.&nbsp;</li> <li>Work with country finance teams to improve control effectiveness, efficiency and documentation quality.&nbsp;</li> <li>Support month‑end and year‑end close controls, ensuring accurate and timely submissions in accordance with Group timelines.</li></ul><p><strong>Training, Capability building &amp; Culture</strong></p><br><ul> <li>Deliver training to regional and in‑country finance teams on Group controls, RACM, BCF and good practice.&nbsp;</li> <li>Explain control expectations and support teams in embedding improved processes.&nbsp;</li> <li>Promote a culture of strong governance, accountability and continuous improvement across the finance community in the region.</li></ul><p><strong>LEVEL OF INFLUENCE &amp; DECISION-MAKING AUTHORITY</strong></p><br><p>Influence is primarily exerted through subject‑matter expertise, quality of review, and ability to engage with regional finance teams to ensure conformance with Group control expectations. The role works closely with and provides recommendations but does not own Group policy or set Group‑wide control principles</p><br><p><strong>LEVEL OF INFLUENCE &amp; DECISION-MAKING AUTHORITY</strong></p><br><p><strong>LEVEL OF INFLUENCE &amp; DECISION-MAKING AUTHORITY</strong></p><br><br>Qualifications:<br><p><strong>Qualifications:</strong></p><br><ul> <li>Accounting qualification (ICAS, ICAEW, ACCA, CIMA, CPA) or equivalent experience</li></ul><p><strong>Knowledge, skills and experience:</strong></p><br><ul> <li>Strong experience in financial controls, internal audit, or finance operations within a multinational environment.</li> <li>Good understanding of IFRS, control frameworks and financial governance requirements.</li> <li>Ability to work across multiple countries and cultures.</li> <li>Demonstrated ability to influence stakeholders and support remediation activities.</li> <li>Practical mindset and strong organisational skills..</li></ul><p><strong>Personal attributes:</strong></p><br><ul> <li>Hands‑on approach with strong attention to detail.&nbsp;</li> <li>Collaborative, supportive and able to build trust with finance teams.&nbsp;</li> <li>Clear and confident communicator.&nbsp;</li> <li>Continuous improvement mindset</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.</p><br><br><p>For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</p><br><br> Context <br><p><span>The HSE Manager will be responsible for developing, implementing, monitoring, and continuously improving the project HSE management system for a complex rail environment. The role requires a proactive leader who can manage site safety performance across construction interfaces, underground works, tunneling activities, heavy plant operations, and contractor coordination. </span></p><br><br><p><span>The candidate must have proven experience in the UAE and a strong background in rail, tunnel, or TBM-related safety on large-scale transportation or infrastructure projects.</span></p><br><br> Missions/Main Duties <br><ul><li><span>Developing, implementing, and maintaining the project HSE plan, procedures, and risk control measures.</span></li><li><span>Leading HSE strategies for rail construction activities, including civil works, systems interfaces, tunneling</span> <span>operations, and associated logistics.</span></li><li><span>Managing HSE aspects of rail tunnel construction and/or TBM operations, including confined space safety, ventilation, emergency preparedness, fire prevention, plant movement, lifting operations, and underground occupational health risks.</span></li><li><span>Ensuring compliance with UAE HSE legislation, local authority regulations, client standards, and international best practices.</span></li><li><span>Conducting hazard identification, risk assessments, job safety analyses, and method statement reviews for critical activities.</span></li><li><span>Monitoring contractor and subcontractor compliance with approved HSE plans and site procedures.</span></li><li><span>Leading incident reporting, investigation, root cause analysis, and corrective/preventive action follow-up.</span></li><li><span>Organizing regular HSE inspections, audits, site walks, and management reviews.</span></li><li><span>Delivering HSE training, inductions, toolbox talks, and awareness campaigns for project personnel.</span></li><li><span>Coordinating emergency response planning and drills, particularly for tunnel and underground work environments.</span></li><li><span>Preparing HSE reports, KPIs, statistics, and presentations for project management and client review.</span></li><li><span>Advising project leadership on HSE risks, trends, and opportunities for continual improvement.</span></li><li><span>Promoting a strong safety culture and ensuring visible HSE leadership across all project teams.</span></li><li><span>Advising project leadership on HSE risks, trends, and opportunities for continual improvement.</span></li><li><span>Promoting a strong safety culture and ensuring visible HSE leadership across all project teams.</span></li></ul> Profile/Skills <br><ul><li><span>Technical/ Engineering related university degree.</span></li><li><span>Not less than ten (10) years of experience in the required field of expertise on similar projects.</span></li><li><span>Demonstrated HSE experience on railway, metro, tunnel, or major infrastructure projects.</span></li><li><span>Mandatory experience in rail tunnel safety and/or TBM safety management.</span></li><li><span>Proven professional experience in the UAE.</span></li><li><span>Strong knowledge of HSE management systems, risk assessment processes, and incident investigation techniques.</span></li><li><span>Good understanding of underground construction hazards, temporary works risks, heavy equipment operations, and emergency response planning.</span></li><li><span>Experience in managing contractor HSE performance on large, multidisciplinary construction sites.</span></li><li><span>Strong communication, leadership, reporting, and stakeholder coordination skills.</span></li></ul> <br><p>Systra is an equal opportunities company; this position is open to all applicants.</p><br><br> <br> Why SYSTRA? Read more <span> sur Why SYSTRA?</span> <br> <br> <br> </div>

Location<br><br>Hybrid | San Francisco<br><br>Employment Type<br><br>Full time<br><br>Location Type<br><br>Hybrid<br><br>Department<br><br>Product<br><br>Compensation<br><br>$110K – $130K<br><br>Overview Application<br><br>About Nevoya<br><br>Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital.<br><br>About The Role<br><br>As an AI Product Manager, you will own the discovery, design, and delivery of AI-powered products and workflows that make freight smarter. You will identify where AI can solve real operational problems, partner closely with engineering and operations to build solutions that hold up in production, and turn complex logistics challenges into products that move freight more efficiently. This is a hands-on, cross-functional role for someone who thinks in systems, leads with curiosity, and ships with speed.<br><br>Reporting to the VP of Product and AI, you will work alongside engineering and operations teams to bring AI capabilities from idea to launch. Beyond shipping product, you will help stand up Nevoya's product operations function and contribute to how the company approaches AI enablement as the platform continues to evolve. You will have real ownership early and the room to shape how AI products get built here.<br><br>This is a role built for a builder who is equally comfortable in a product strategy conversation and a sprint planning session. You bring a strong point of view on how great AI products get made and a genuine interest in how emerging capabilities can be applied to the realities of freight. Nevoya aims to reinvent the trucking industry and this role will be a key player to achieve our vision.<br><br>What You'll Do<br><br>Own AI-focused product initiatives from discovery through launch, working hand in hand with the engineering team Identify and prioritize where AI can add meaningful value across freight workflows, building a clear roadmap of opportunities Conduct and synthesize user research to surface high-value problems and validate where AI is the right solution Define product requirements and success metrics for AI features, holding the team accountable to outcomes over outputs Partner with engineering to translate complex logistics challenges into reliable, production-ready AI products Contribute to the development of Nevoya's broader AI strategy as that function grows Support the buildout of the product operations function, including release processes, feedback loops, and cross-functional rituals Own voice-of-customer for the operators who live in the product, spending time close to real freight workflows before specing the tools and AI features that support them Develop tooling and workflows that improve how AI products are evaluated, shipped, and monitored in production Work with internal teams to ensure smooth launches and strong adoption Communicate product direction and tradeoffs clearly across technical and non-technical stakeholders<br><br>What You'll Bring To The Table<br><br>3 - 6 years of product experience with a focus on AI operations, with a track record of shipping in fast-moving environments Direct experience building, shipping, or operationalizing AI-powered products or workflows Strong instincts for user research and the ability to translate customer insights into clear product direction Demonstrated ability to partner closely with engineering teams and lead product development end to end Ability to go down to the operating level, figure problems, build solutions that meet business goals working with operations, dispatch, drivers, and leadership (a not taks is too small for me mentality) Comfort with ambiguity and a track record of bringing structure to early-stage or scaling product environments Strong systems thinking, including comfort designing around a single source of truth and event-driven workflows, and reasoning clearly about what breaks at scale A demonstrated ability to be a neutral arbiter across competing stakeholders and still ship a coherent roadmap Data fluency, including the ability to define metrics, interpret results, and make decisions grounded in evidence Strong written and verbal communication skills with the ability to align stakeholders across functions Genuine curiosity about how emerging AI capabilities can be applied to real-world logistics problems<br><br>Desired Experience<br><br>Background in mobility, logistics, truck and carrier operations Experience at a Series A or early-stage startup where you helped build product and operational infrastructure from the ground up Hands-on familiarity with how AI products are evaluated, deployed, and monitored in production Hands-on experience scaling operations through agents or agentic workflows Exposure to standing up or maturing product operations practices within a growing team<br><br>At Nevoya, we believe diverse teams build better solutions.<br><br>We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.<br><br>If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role.<br><br>If you have any other questions please email our Recruiting Team directly @ careers@nevoya.com<br><br>Compensation Range: $110K - $130K<br><br>Powered by Ashby<br><br>Privacy Policy Security Vulnerability Disclosure

Location<br><br>Hybrid | San Francisco<br><br>Employment Type<br><br>Full time<br><br>Location Type<br><br>Hybrid<br><br>Department<br><br>Product<br><br>Compensation<br><br>$110K – $130K<br><br>Overview Application<br><br>About Nevoya<br><br>Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital.<br><br>About The Role<br><br>As an AI Product Manager, you will own the discovery, design, and delivery of AI-powered products and workflows that make freight smarter. You will identify where AI can solve real operational problems, partner closely with engineering and operations to build solutions that hold up in production, and turn complex logistics challenges into products that move freight more efficiently. This is a hands-on, cross-functional role for someone who thinks in systems, leads with curiosity, and ships with speed.<br><br>Reporting to the VP of Product and AI, you will work alongside engineering and operations teams to bring AI capabilities from idea to launch. Beyond shipping product, you will help stand up Nevoya's product operations function and contribute to how the company approaches AI enablement as the platform continues to evolve. You will have real ownership early and the room to shape how AI products get built here.<br><br>This is a role built for a builder who is equally comfortable in a product strategy conversation and a sprint planning session. You bring a strong point of view on how great AI products get made and a genuine interest in how emerging capabilities can be applied to the realities of freight. Nevoya aims to reinvent the trucking industry and this role will be a key player to achieve our vision.<br><br>What You'll Do<br><br>Own AI-focused product initiatives from discovery through launch, working hand in hand with the engineering team Identify and prioritize where AI can add meaningful value across freight workflows, building a clear roadmap of opportunities Conduct and synthesize user research to surface high-value problems and validate where AI is the right solution Define product requirements and success metrics for AI features, holding the team accountable to outcomes over outputs Partner with engineering to translate complex logistics challenges into reliable, production-ready AI products Contribute to the development of Nevoya's broader AI strategy as that function grows Support the buildout of the product operations function, including release processes, feedback loops, and cross-functional rituals Own voice-of-customer for the operators who live in the product, spending time close to real freight workflows before specing the tools and AI features that support them Develop tooling and workflows that improve how AI products are evaluated, shipped, and monitored in production Work with internal teams to ensure smooth launches and strong adoption Communicate product direction and tradeoffs clearly across technical and non-technical stakeholders<br><br>What You'll Bring To The Table<br><br>3 - 6 years of product experience with a focus on AI operations, with a track record of shipping in fast-moving environments Direct experience building, shipping, or operationalizing AI-powered products or workflows Strong instincts for user research and the ability to translate customer insights into clear product direction Demonstrated ability to partner closely with engineering teams and lead product development end to end Ability to go down to the operating level, figure problems, build solutions that meet business goals working with operations, dispatch, drivers, and leadership (a not taks is too small for me mentality) Comfort with ambiguity and a track record of bringing structure to early-stage or scaling product environments Strong systems thinking, including comfort designing around a single source of truth and event-driven workflows, and reasoning clearly about what breaks at scale A demonstrated ability to be a neutral arbiter across competing stakeholders and still ship a coherent roadmap Data fluency, including the ability to define metrics, interpret results, and make decisions grounded in evidence Strong written and verbal communication skills with the ability to align stakeholders across functions Genuine curiosity about how emerging AI capabilities can be applied to real-world logistics problems<br><br>Desired Experience<br><br>Background in mobility, logistics, truck and carrier operations Experience at a Series A or early-stage startup where you helped build product and operational infrastructure from the ground up Hands-on familiarity with how AI products are evaluated, deployed, and monitored in production Hands-on experience scaling operations through agents or agentic workflows Exposure to standing up or maturing product operations practices within a growing team<br><br>At Nevoya, we believe diverse teams build better solutions.<br><br>We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.<br><br>If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role.<br><br>If you have any other questions please email our Recruiting Team directly @ careers@nevoya.com<br><br>Compensation Range: $110K - $130K<br><br>Powered by Ashby<br><br>Privacy Policy Security Vulnerability Disclosure

Location<br><br>Hybrid | San Francisco<br><br>Employment Type<br><br>Full time<br><br>Location Type<br><br>Hybrid<br><br>Department<br><br>Product<br><br>Compensation<br><br>$110K – $130K<br><br>Overview Application<br><br>About Nevoya<br><br>Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital.<br><br>About The Role<br><br>As an AI Product Manager, you will own the discovery, design, and delivery of AI-powered products and workflows that make freight smarter. You will identify where AI can solve real operational problems, partner closely with engineering and operations to build solutions that hold up in production, and turn complex logistics challenges into products that move freight more efficiently. This is a hands-on, cross-functional role for someone who thinks in systems, leads with curiosity, and ships with speed.<br><br>Reporting to the VP of Product and AI, you will work alongside engineering and operations teams to bring AI capabilities from idea to launch. Beyond shipping product, you will help stand up Nevoya's product operations function and contribute to how the company approaches AI enablement as the platform continues to evolve. You will have real ownership early and the room to shape how AI products get built here.<br><br>This is a role built for a builder who is equally comfortable in a product strategy conversation and a sprint planning session. You bring a strong point of view on how great AI products get made and a genuine interest in how emerging capabilities can be applied to the realities of freight. Nevoya aims to reinvent the trucking industry and this role will be a key player to achieve our vision.<br><br>What You'll Do<br><br>Own AI-focused product initiatives from discovery through launch, working hand in hand with the engineering team Identify and prioritize where AI can add meaningful value across freight workflows, building a clear roadmap of opportunities Conduct and synthesize user research to surface high-value problems and validate where AI is the right solution Define product requirements and success metrics for AI features, holding the team accountable to outcomes over outputs Partner with engineering to translate complex logistics challenges into reliable, production-ready AI products Contribute to the development of Nevoya's broader AI strategy as that function grows Support the buildout of the product operations function, including release processes, feedback loops, and cross-functional rituals Own voice-of-customer for the operators who live in the product, spending time close to real freight workflows before specing the tools and AI features that support them Develop tooling and workflows that improve how AI products are evaluated, shipped, and monitored in production Work with internal teams to ensure smooth launches and strong adoption Communicate product direction and tradeoffs clearly across technical and non-technical stakeholders<br><br>What You'll Bring To The Table<br><br>3 - 6 years of product experience with a focus on AI operations, with a track record of shipping in fast-moving environments Direct experience building, shipping, or operationalizing AI-powered products or workflows Strong instincts for user research and the ability to translate customer insights into clear product direction Demonstrated ability to partner closely with engineering teams and lead product development end to end Ability to go down to the operating level, figure problems, build solutions that meet business goals working with operations, dispatch, drivers, and leadership (a not taks is too small for me mentality) Comfort with ambiguity and a track record of bringing structure to early-stage or scaling product environments Strong systems thinking, including comfort designing around a single source of truth and event-driven workflows, and reasoning clearly about what breaks at scale A demonstrated ability to be a neutral arbiter across competing stakeholders and still ship a coherent roadmap Data fluency, including the ability to define metrics, interpret results, and make decisions grounded in evidence Strong written and verbal communication skills with the ability to align stakeholders across functions Genuine curiosity about how emerging AI capabilities can be applied to real-world logistics problems<br><br>Desired Experience<br><br>Background in mobility, logistics, truck and carrier operations Experience at a Series A or early-stage startup where you helped build product and operational infrastructure from the ground up Hands-on familiarity with how AI products are evaluated, deployed, and monitored in production Hands-on experience scaling operations through agents or agentic workflows Exposure to standing up or maturing product operations practices within a growing team<br><br>At Nevoya, we believe diverse teams build better solutions.<br><br>We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.<br><br>If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role.<br><br>If you have any other questions please email our Recruiting Team directly @ careers@nevoya.com<br><br>Compensation Range: $110K - $130K<br><br>Powered by Ashby<br><br>Privacy Policy Security Vulnerability Disclosure

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Senior Relationship Manager</strong><br><strong>Location : Sharjah</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;<br><strong>Role Purpose:</strong><br> This role is primarily responsible for developing and maintaining business relationships with SME clients to fullfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify further opportunities for x-sell and improve service.</p><br><p><strong>KEY METRICS:</strong></p><br><ul> <li>Revenue:&nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Expenses:&nbsp;</li> <li>Net Income:&nbsp;</li> <li>Assets:&nbsp;</li> <li>Headcount:&nbsp;</li> <li>Number of branches:&nbsp;</li> <li>Number of ATMs:&nbsp;</li> <li>Number of Direct Reports:<br> &nbsp;&nbsp;&nbsp;</li></ul><p><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br><i><strong><u>Credit</u></strong></i></p><br><ul> <li>Acquire volumes principally from within the bank’s existing portfolio (x-sell) and through other contacts / efforts and develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling with business owners, direct mail, email, and networking on selective basis, as to achieve your business targets.</li> <li>Call Report preparation to be high standards i.e. informative, presentable, conclusive, professional, and comprehensive.</li> <li>Prepare credit applications – analysis financial statements and make it ready for the approval. Ensure that CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework.</li> <li>Analyze of working capital requirements for clients, monitors financial health of the clients' business and industry.</li> <li>Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.</li> <li>Initiates and ensures disbursements and adjustments of loans.</li> <li>Ensure that the approved credit lines are valid and available for the clients.&nbsp;</li> <li>Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…..ets to ensure minimum credit risk.</li> <li>Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.</li> <li>Strictly adhere to Bank’s financing policy Manual and report any exceptions</li> <li>Proper credit monitoring, through different methods mainly regular customer’s sites visits i.e. office, showrooms, warehouses... and providing call reports for the same..</li> <li>Recover of banks dues in time through the daily reports and follow ups.</li></ul><p><i><strong><u>Customer Service&nbsp;</u></strong></i></p><br><ul> <li>Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.</li> <li>Maintain high standard service with customers and ensure no complains.</li> <li>Responding on customers calls and starts with appropriate greetings.</li> <li>Develops, enhances and maintains relationships with prospective clients to ensure revenue / profit targets are met/ exceeded.</li> <li>Ensure that service quality norms and client satisfaction scores are met for their set of clients.</li> <li>To do regular visits to the customer’s</li></ul><p><strong><u>Internal / External Cooperation</u></strong></p><br><ul> <li>Demonstrate ability to interact and cooperate with all bank employees.&nbsp;</li> <li>Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.&nbsp;</li> <li>Maintain professional internal and external relationships that meet department core values.&nbsp;</li> <li>Proactively establish and maintain effective working team relationships with all support departments</li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br> &nbsp;</p><br><ul> <li>Good knowledge of ADIB’s Business Banking products &amp; services</li> <li>Experience of credit analyses and balance sheet spreading.</li> <li>Good knowledge of ADIB’s&nbsp;Operational Policies &amp; Procedures</li> <li>Proficient in credit appraisal techniques including credit, risk, business &amp; financial analysis.&nbsp;</li> <li>Knowledge of Business Relationship Management.</li> <li>Fair Knowledge of UAE banking practices , regulations &amp; risks</li> <li>Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities&nbsp;</li> <li>General awareness of competitors in the local market</li> <li>Excellent knowledge of service standards&nbsp;</li> <li>Knowledge of Cross Sales&nbsp;</li> <li>Computer skills</li> <li>Excellent Communication Skills.<br> &nbsp;</li></ul><p><strong>Previous experience:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></p><br><ul> <li>Minimum five (05) years' experience as a Relationship Management&nbsp;experience in a banking environment.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description</b></p><br><p><b>Work Arrangement:</b></p><br><p>Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.</p><br><p><b>The Role:</b></p><br><p>The Field Service Engineering &amp; Product Liability Manager will lead field service engineering activities, product safety investigations, and technical assistance governance across GM Middle East Operations (MEO). The position provides day-to-day leadership for complex technical escalations, dealer support, team capability building, and cross-functional follow-through. This role partners closely with Legal, Engineering, Quality, TAC, and field teams to improve customer satisfaction, product quality, and field performance. Success requires strong ownership, technical judgment, stakeholder alignment, and disciplined execution to drive timely case closure and sustained field improvements.</p><br><p><b>What You’ll Do:</b></p><br><ul><li>Lead the regional response to complex TAC and field technical escalations and ensure disciplined follow-up until closure.</li><li>Lead product safety and liability investigations from intake through closure, including field visits, evidence gathering, technical review, and final reporting.</li><li>Partner with Platform Engineering and Quality to move issues from symptom identification to root cause and corrective action, leveraging PIRs, repeat cases, and field observations to identify emerging trends early</li><li>Build clear fact patterns on thermal incidents, crashes, and other product-related cases and ensure early engagement of the right stakeholders.</li><li>Interview customers or dealer personnel when required and ensure information is captured professionally and completely.</li><li>Prepare investigation reports with strong technical logic, clear observations, high-quality documentation, and practical recommendations.</li><li>Establish and maintain governance routines (KPIs, case trackers, escalation meetings, action tracking) and coach the team to strengthen capability, consistency, and accountability.</li></ul><p><b>Your Skills &amp; Abilities:</b></p><br><ul><li>Bachelor’s degree in Mechanical Engineering (or equivalent).&nbsp;</li></ul><ul><li>8–10 years professional experience in automotive technical service (or similar), including at least 5 years of hands-on technical experience on GM vehicles.&nbsp;</li></ul><ul><li>Strong depth in automotive technology, engineering principles, field diagnostics, and service practices.&nbsp;</li></ul><ul><li>Demonstrated ability to manage complex technical cases, sensitive investigations, and cross-functional escalations with discipline and sound judgment.&nbsp;</li></ul><ul><li>Strong stakeholder management capability across internal functions, field teams, and dealer partners.&nbsp;</li></ul><ul><li>Ability to simplify complex technical topics and communicate clearly to different audiences.</li><li>Arabic language proficiency (spoken and written) is mandatory</li></ul><p><b>What Will Give You A Competitive Edge:</b></p><br><ul><li>Engineering degree with automotive specialization.&nbsp;</li></ul><ul><li>MBA (or equivalent) is an added value.&nbsp;</li></ul><ul><li>Experience leading governance routines such as KPI reviews, operational follow-up cadences, and escalation meetings.&nbsp;</li></ul>&amp;#xa;&amp;#xa;&amp;#xa;&amp;#xa;<p><b>About GM</b></p><br><p>Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.</p><br><p><b>Why Join Us&nbsp;</b></p><br><p>We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.</p><br><p><b>Non-Discrimination and Equal Employment Opportunities</b></p><br><p>General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.<br>We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit<span><b>How we Hire</b></span>.</p><br><p><b>Accommodations</b></p><br><p>General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, <span><b>email</b></span>us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.</p><br> </div>

Additional Information<br><br>Job Number 26099693<br><br>Job Category Property Leadership<br><br>Location PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.<br><br>OR<br><br> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Managing Profitability and Departmental Budgets<br><br> Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution. Makes and executes key decisions to keep property moving forward towards achievement of goals.<br><br>Managing Property Operations<br><br> Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br><br>Leading Property Operations Teams<br><br> Establishes a vision for product and service delivery on property. Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team. Ensures employees are treated fairly and equitably.<br><br>Managing and Conducting Human Resources Activities<br><br> Observes service behaviors of employees and providing feedback to individuals and/or managers. Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Stays knowledgeable of leadership talent in the property. Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Who Are We❓<br><br>We Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.<br><br>We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.<br><br>The Job in a Nutshell????<br><br>We are looking for an experienced Enterprise Account Manager (also referred to as Senior Key Account Manager) to own one of Servme's most valuable relationships. Rather than managing a broad portfolio, this is a dedicated, hands-on role responsible for retaining, deepening, and growing just 1-2 flagship hotel or enterprise accounts, building intimate knowledge of the client's operations, stakeholders, and goals to maximize value on both sides. Success in this role means "harvesting and growing" the account: expanding Servme's footprint across additional venues, modules, and services, while protecting the relationship against churn and competitive displacement. This requires a consultative, embedded-partner mindset — closer to a strategic account director than a traditional account manager.<br><br>What Will You Do❓<br><br>Responsibilities:<br><br>Here it is as bullet points, grouped the same way but without section headers:<br><br> Serve as the single, dedicated point of contact for major hotel/enterprise accounts, building deep, trusted relationships with both property-level and group-level stakeholders Develop an intimate understanding of each account's organizational structure, decision-making process, and strategic priorities Act as an embedded partner, maintaining a regular on-site or high-touch presence to stay ahead of emerging needs Build multi-threaded relationships across operations, F&B, IT, and procurement functions within each account Identify and execute opportunities to expand Servme's footprint within each account — additional venues/properties, new modules, upgraded packages, and add-on services Build and execute account growth plans with clear targets for expansion revenue and rollout across additional sites Lead commercial conversations on upsell, cross-sell, and contract expansion, partnering with Commercial leadership on pricing and negotiation Track and report on expansion pipeline and forecast revenue growth within assigned accounts Own retention for assigned accounts, proactively identifying risk signals and acting quickly to resolve them Run regular business reviews (QBRs) with senior client stakeholders to demonstrate value delivered and realign on priorities Manage renewal cycles end to end, ensuring on-time, favorable outcomes Monitor account health metrics (usage, satisfaction, support tickets) and intervene proactively Act as the client's internal advocate, escalating and coordinating with Product, Support, and Engineering to resolve issues quickly Partner with the Team Lead - SMB Account Management to align on retention and growth best practices across the wider Account Management function Coordinate with Marketing and Product on account-specific initiatives, case studies, or co-marketing opportunities where appropriate Maintain accurate, up-to-date account records and activity in the CRM Provide regular updates to leadership on account status, growth pipeline, and renewal timing Own accurate revenue forecasting for assigned accounts <br><br>Requirements<br><br>What Are We Looking For❓<br><br>6+ years of experience in key/strategic account management, enterprise customer success, or client- facing commercial roles, ideally within Saa S or hospitality tech Proven experience managing and growing large, complex, multi-site accounts (hotel groups, F&B chains, or similar) Strong track record of expansion revenue generation: upsell, cross-sell, and multi-site rollout Comfortable operating as a dedicated, embedded partner to a small number of high-value clients, rather than managing a broad book of business Confident engaging senior stakeholders (Director level and above), including in hospitality operations, IT, and procurement Excellent relationship-building, negotiation, and executive communication skills Data-driven approach to tracking account health and growth metrics Fluency in English and Arabic required (French is a plus) Willingness to travel regularly to client properties Highly proactive, entrepreneurial, and comfortable owning outcomes with a high degree of autonomy<br><br>What We Offer You❗<br><br>We believe you will love working at Servme!<br><br>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups We offer highly competitive compensation packages, including bonuses and the potential for shares We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Private Finance Manager based in United Arab Emirates.<br><br>This role offers the opportunity to manage and optimize private financial operations within a fast-paced, international environment. The Private Finance Manager will oversee budgeting, payments, reporting, and financial processes related to privately used assets, ensuring accuracy, transparency, and operational efficiency. Working closely with family office teams, finance stakeholders, contractors, and senior leadership, you will provide reliable financial insights and support informed decision-making. The position requires a strong combination of accounting expertise, operational discipline, and attention to detail. You will play a key role in improving financial workflows, maintaining control over complex transactions, and ensuring smooth execution of day-to-day financial activities.<br><br>Accountabilities<br><br>Manage budgeting processes for personal expenses and privately used assets, including monitoring income, expenses, and financial performance. Execute and oversee payments through various channels, including bank accounts, credit cards, and digital wallets, ensuring accuracy, compliance, and proper documentation. Maintain accurate monthly accounting records of personal expenses within ERP and finance systems. Prepare monthly budget vs. actual reporting, analyze deviations, and provide clear financial insights to senior stakeholders when required. Coordinate with contractors regarding agreements, service payments, documentation requirements, and reconciliation of outstanding balances. Review advance expense reports, validate allocations, and ensure proper classification of expenditures. Manage privately used payment methods, including account limits, card controls, wallet management, and transaction tracking. Monitor the validity and organization of financial documentation, including authorizations, bank-related documents, and other administrative requirements. Support treasury operations during peak periods or team absences, including occasional business travel if needed. Improve financial processes, reporting structures, ERP workflows, and expense management procedures to increase efficiency and reduce operational workload.<br><br>Requirements<br><br>Strong experience in private finance management, financial operations, accounting support, or a similar role involving complex payment and reporting processes. Advanced Excel and Google Sheets skills, including pivot tables, complex formulas, data validation, reporting structures, and data organization. Strong understanding of end-to-end banking operations, including multi-currency payments, transaction tracking, payment controls, fees, and reconciliation. Solid accounting knowledge, including expense classification, allocation, accounts payable/receivable processes, and month-end financial discipline. Experience working with ERP or finance systems, with the ability to quickly learn and manage new platforms. Familiarity with cryptocurrency wallets, including networks, transaction fees, confirmations, and security practices. Ability to create concise management reports and communicate financial insights clearly to senior stakeholders. Excellent written and spoken English skills with strong attention to detail in professional communication. Strong organizational skills, independence, and the ability to manage multiple priorities in a confidential environment. Previous experience in travel support, business assistance, or coordination roles is highly valued.<br><br>Benefits<br><br>Fully remote full-time work opportunity. Competitive compensation package, with salary details shared during the recruitment process.28 calendar days of annual vacation.7 additional wellness days per year to support personal needs and recovery. Referral bonuses of up to $5,000 for successful candidate recommendations.50% reimbursement for professional training, conferences, and industry events. Corporate discounts for English language lessons. Health support benefits, including reimbursement of up to $1,000 gross per year for eligible healthcare expenses. Workplace setup support, including equipment provision or reimbursement for home office and coworking expenses. Internal recognition program with rewards that can be exchanged for merchandise, team activities, and wellness experiences. Opportunity to work in an international, remote-first environment with diverse teams across multiple locations.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The General Manager – Civil Contracting leads the overall operations, strategy, and business growth of the Civil Contracting Division under Galadari Ventures. The role is accountable for driving project profitability, operational excellence, client satisfaction, and sustainable expansion of the contracting portfolio. This includes full P&amp;L ownership, execution oversight across multiple projects, and leadership of engineering, commercial, and site teams to deliver projects safely, on time, and within budget. The position demands a commercially astute leader capable of steering large-scale civil projects while building organizational capability, ensuring compliance, and strengthening the company’s market presence in the UAE construction sector.</p><p><strong>1. Strategic &amp; Business Leadership</strong></p><ul><li>Develop and execute the division’s business strategy in alignment with Galadari Ventures’ overall goals.</li><li>Lead annual business planning, budgeting, and financial performance tracking.</li><li>Identify new business opportunities, partnerships, and bids to expand the contracting portfolio.</li><li>Drive cost efficiency and margin improvement across projects.</li></ul><p><strong>2. Project Execution &amp; Operations Management</strong></p><ul><li>Oversee end-to-end delivery of all civil projects, ensuring adherence to safety, quality, and time standards.</li><li>Review and approve project schedules, budgets, procurement plans, and cash flows.</li><li>Implement robust project governance, reporting, and risk control mechanisms.</li><li>Ensure compliance with local authority regulations (Dubai Municipality, DCD, Trakhees, etc.).</li></ul><p><strong>3. People &amp; Organizational Development</strong></p><ul><li>Lead, mentor, and develop project, engineering, and site management teams.</li><li>Foster a results-oriented culture with accountability and collaboration across functions.</li><li>Drive workforce planning, training, and succession for critical project roles.</li></ul><p><strong>4. Client &amp; Stakeholder Management</strong></p><ul><li>Build and sustain strong relationships with clients, consultants, subcontractors, and regulatory authorities.</li><li>Represent the company in negotiations, contract discussions, and key external forums.</li><li>Ensure timely resolution of project escalations and contractual issues.</li></ul><p><strong>5. Governance &amp; Compliance</strong></p><ul><li>Ensure strict adherence to HSE, quality, and compliance standards across all sites.</li><li>Work closely with Finance, HR, and Procurement to maintain cost discipline and operational integrity.</li><li>Provide accurate project and financial reporting to the CEO and Board.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor’s degree in Civil Engineering (Master’s in Construction Management or MBA preferred).</li><li>20 - 25 years of experience in civil contracting, with at least 15 years in a senior leadership or GM-level role.</li><li>Proven track record in managing multiple medium-to-large projects (commercial, industrial, or infrastructure).</li><li>Strong commercial, contractual, and financial acumen.</li><li>Deep understanding of UAE construction regulations, safety standards, and market dynamics.</li><li>Excellent leadership, stakeholder management, and decision-making skills.</li></ul><p></p></section>

Job Overview The Destination Experience Governance Senior Manager is accountable for governing, assuring, and continuously improving destination level experience standards and guest experience actions across Miral assets. The role acts as the custodian of experience governance, ensuring that approved experience intent and service design outputs are translated into clear, measurable, and governable standards, and that deviations from those standards result in clearly defined, owned, and tracked actions. This role does not design guest experiences, define service models, or deliver initiatives. Instead, it provides structure, transparency, and accountability, ensuring that:• Standards are consistently applied• Actions are clearly agreed when issues arise• progress is monitored and escalated where required, while delivery ownership remains with Operations and Assets. Success is measured by clarity of standards, consistency of application, effectiveness of action follow through, and improved guest outcomes.<br>Job Responsibilities Ensure destination experience standards exist, are clear, and remain aligned to approved experience and service design Act as custodian of all destination experience and service standards, maintaining a single source of truth. Formalise approved experience intent and service design outputs into clear, measurable standards. Define what is mandatory vs flexible within standards to support consistency without over prescription. Govern the lifecycle of standards, including approval, versioning, change, and retirement. Ensure standards remain relevant as guest expectations, assets, and operating models evolve. Define how experience standards are monitored, assured, and reviewed. Partner with Experience Audit & Quality and Consumer Insights to assess Compliance, Consistency and Experience risk Identify patterns of degradation, systemic gaps, or repeat failure. Surface experience risks and non compliance through established governance forums. Govern experience improvement actions arising from Standards non compliance, Experience audits, Consumer insights and VoGEnsure actions are Clearly defined, Assigned to named accountable owners and Time bound with realistic milestones Maintain end to end visibility of action status across destinations. Escalate stalled, high risk, or recurring issues through governance forums. Ensure actions are closed with evidence, not assumptions. Work closely with Consumer Insights to interpret VoG, reviews, complaints, and qualitative feedback. Use insight to Prioritise standards requiring attention and Trigger action where experience risk is highest Ensure insights lead to decisions, not reports. Close the loop by feeding action outcomes back into standards and governance. Use audit findings and action outcomes to recommend Refinement of standards, Simplification where standards hinder delivery and Removal of outdated or redundant standards Identify when issues indicate A standards failure, A service design issue, An experience intent gap Feed learnings back into Service Design (operability issues) and Experience Design (experience intent refinement) Excellent stakeholder management and facilitation skills across Design, Operations, Assets, and Corporate functions. Strong written and verbal communication skills, suitable for multi national teams. Fluency in English. Clearly communicate standards, governance decisions, and action status to Assets and Functions. Facilitate alignment sessions where standards or actions materially impact operations. Ensure clarity of Decision rights, Accountability and Escalation paths Act as a trusted, neutral governance partner — not an enforcement body.<br>Job Essential • Bachelor’s degree in Operations, Hospitality Management, Business, Quality Management, Service Excellence, or a related discipline.• 8–10+ years’ experience in experience governance, standards management, service excellence, quality assurance, or similar roles. • Proven experience influencing across multiple assets or functions without direct delivery ownership.• Strong expertise in experience governance, standards stewardship, and assurance frameworks. • Ability to translate design outputs into clear, measurable, and governable standards. • Strong capability in action governance, including tracking accountability, progress, and risk without owning delivery. • High analytical and judgement skills, with the ability to identify systemic issues and prioritise matters requiring escalation. • Excellent stakeholder management and facilitation skills across Design, Operations, Assets, and Corporate functions. • Strong written and verbal communication skills, suitable for multi national teams. • Fluency in English.

Job Overview The Destination Experience Governance Senior Manager is accountable for governing, assuring, and continuously improving destination level experience standards and guest experience actions across Miral assets. The role acts as the custodian of experience governance, ensuring that approved experience intent and service design outputs are translated into clear, measurable, and governable standards, and that deviations from those standards result in clearly defined, owned, and tracked actions. This role does not design guest experiences, define service models, or deliver initiatives. Instead, it provides structure, transparency, and accountability, ensuring that:• Standards are consistently applied• Actions are clearly agreed when issues arise• progress is monitored and escalated where required, while delivery ownership remains with Operations and Assets. Success is measured by clarity of standards, consistency of application, effectiveness of action follow through, and improved guest outcomes.<br>Job Responsibilities Ensure destination experience standards exist, are clear, and remain aligned to approved experience and service design Act as custodian of all destination experience and service standards, maintaining a single source of truth. Formalise approved experience intent and service design outputs into clear, measurable standards. Define what is mandatory vs flexible within standards to support consistency without over prescription. Govern the lifecycle of standards, including approval, versioning, change, and retirement. Ensure standards remain relevant as guest expectations, assets, and operating models evolve. Define how experience standards are monitored, assured, and reviewed. Partner with Experience Audit & Quality and Consumer Insights to assess Compliance, Consistency and Experience risk Identify patterns of degradation, systemic gaps, or repeat failure. Surface experience risks and non compliance through established governance forums. Govern experience improvement actions arising from Standards non compliance, Experience audits, Consumer insights and VoGEnsure actions are Clearly defined, Assigned to named accountable owners and Time bound with realistic milestones Maintain end to end visibility of action status across destinations. Escalate stalled, high risk, or recurring issues through governance forums. Ensure actions are closed with evidence, not assumptions. Work closely with Consumer Insights to interpret VoG, reviews, complaints, and qualitative feedback. Use insight to Prioritise standards requiring attention and Trigger action where experience risk is highest Ensure insights lead to decisions, not reports. Close the loop by feeding action outcomes back into standards and governance. Use audit findings and action outcomes to recommend Refinement of standards, Simplification where standards hinder delivery and Removal of outdated or redundant standards Identify when issues indicate A standards failure, A service design issue, An experience intent gap Feed learnings back into Service Design (operability issues) and Experience Design (experience intent refinement) Excellent stakeholder management and facilitation skills across Design, Operations, Assets, and Corporate functions. Strong written and verbal communication skills, suitable for multi national teams. Fluency in English. Clearly communicate standards, governance decisions, and action status to Assets and Functions. Facilitate alignment sessions where standards or actions materially impact operations. Ensure clarity of Decision rights, Accountability and Escalation paths Act as a trusted, neutral governance partner — not an enforcement body.<br>Job Essential • Bachelor’s degree in Operations, Hospitality Management, Business, Quality Management, Service Excellence, or a related discipline.• 8–10+ years’ experience in experience governance, standards management, service excellence, quality assurance, or similar roles. • Proven experience influencing across multiple assets or functions without direct delivery ownership.• Strong expertise in experience governance, standards stewardship, and assurance frameworks. • Ability to translate design outputs into clear, measurable, and governable standards. • Strong capability in action governance, including tracking accountability, progress, and risk without owning delivery. • High analytical and judgement skills, with the ability to identify systemic issues and prioritise matters requiring escalation. • Excellent stakeholder management and facilitation skills across Design, Operations, Assets, and Corporate functions. • Strong written and verbal communication skills, suitable for multi national teams. • Fluency in English.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Effectively coordinate and communicate with all stakeholders on the Island, including EPC Contractors, Drilling, Logistics, IPMT Projects, and support teams.</p></li><li><p>Serve as the Incident Commander, managing integrated ERP systems among EPC Contractors to ensure emergency preparedness, equipment readiness, and personnel training.</p></li><li><p>Oversee the safe and efficient operation of the Island Temporary Accommodation Camp and associated utilities (RO, STP, DEG, HVAC, Chillers, FW System) and other projects in the TSF Areas.</p></li><li><p>Ensure welfare compliance for all personnel on the Island through audits and welfare meetings.</p></li><li><p>Manage space allocation changes for EPC Contractors, Drilling, Logistics, and Projects on the existing Island plot plan.</p></li><li><p>Ensure safe vehicle movement and transportation by managing traffic and safe passage on the Island. Oversee marine logistics, site access, and transportation arrangements.&nbsp;</p></li><li><p>Coordinate with medical personnel for any medical emergencies.</p></li><li><p>Ensure compliance with HSE programs and waste management systems across the Island.</p></li><li><p>Oversee harbour management and materials handling, ensuring safe implementation of marine and aviation operations&nbsp;</p></li><li><p>Provide leadership and strategic oversight for all departments and project package teams via SIMOPS.</p></li><li><p>Lead planning and resource optimization for manpower, equipment, and materials on the Island.&nbsp;</p></li><li><p>Ensure regulatory compliance and operational excellence in alignment with corporate objectives.</p></li><li><p>Conduct daily coordination meetings to enhance communication and collaboration.&nbsp;</p></li><li><p>Act as the primary point of contact between the island team and headquarters/projects leadership.&nbsp;</p></li><li><p>Establish clear communication protocols across all departments and project package teams&nbsp;</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s degree in Marine Engineering or related discipline</p></li><li><p>Minimum 20+ years in Island management in offshore Oil &amp; Gas.</p></li><li><p>Minimum 5+ years of experience in a similar role.</p></li><li><p>Proven experience working on projects with ADNOC or similar major operators in the Middle East</p></li><li><p>Strong background in <strong>island/offshore operations, facility management, and logistics coordination</strong>.</p></li><li><p>Experience in <strong>EPC/PMC projects</strong>, including construction, commissioning, and maintenance support.</p></li><li><p>Hands-on experience in <strong>marine logistics, material management, and personnel mobilization</strong>.</p></li><li><p>Proven track record in PMC or client-side roles, especially within ADNOC or similar environments</p></li><li><p>Previous experience in the ADNOC projects in the similar role would be an added advantage.&nbsp;</p></li></ul><p></p></section>

ABOUT US<br>YKONE is an international influencer marketing group, with a strong presence in Abu Dhabi, playing an active role in shaping how Abu Dhabi is experienced and represented to the world. Working closely with partners such as Experience Abu Dhabi, we develop and execute influencer-led campaigns that bring Abu Dhabi’s culture, experiences, and offerings to life for global audiences. From curated itineraries to large-scale content productions, our work focuses on showcasing the diversity of the destination through authentic storytelling. Combining creative expertise with a data-driven approach, YKONE collaborates with leading brands across travel, luxury, and lifestyle to drive visibility and engagement for Abu Dhabi worldwide.<br>Headquartered in Paris, YKONE has offices in Milan, Dubai, Berlin, Munich, Abu Dhabi, Geneva, Miami, Riyadh, Hong Kong, Shanghai, Doha and Las Vegas. The International Assistant Project Manager will report to the International Client Director and join the International Project Management team.<br>YOUR MISSION:You will be responsible for assisting the project team in the following:Project Management: Assist with influencer casting, outreach, follow-ups, negotiation, contracting, briefing, content monitoring, and reporting Creative & Strategy: Contribute to benchmarks, digital trends, competitor analysis, and the development of influencer guidelines, with a strong understanding of regional nuances On-Ground Management: Support the hosting of influencers in Abu Dhabi, ensuring a seamless experience that reflects Abu Dhabi’s values, culture, and renowned hospitality Internal Coordination: Maintain clear and structured reporting within the team to ensure smooth project flow<br>WORK EXPERIENCE & EDUCATIONIdeally, you have initial experience working with social media and/or influencers Strong interest in travel, tourism, and hospitality, particularly within the UAE/GCCCurrently pursuing or recently completed a Bachelor’s or Master’s degree in Marketing, Communications, or a related field Previous exposure to project management is a plus Arabic Native speaker, and fluent in English. Additional languages are a plus Comfortable working in an international environment and collaborating within diverse teams Proficiency in Google Suite is a plus<br>YOUR SKILLSHighly organized, detail oriented, strong communication skills Creative & forward thinking mind Strong understanding and appreciation of local culture, with the ability to translate it into authentic storytelling<br>THE OPPORTUNITYBased in Abu Dhabi, UAE6-month internship contract AED 4,000 per month (full-time) Hybrid setup: in-office and on-ground 4 days a week (Monday–Thursday), remote on Friday<br><br>أبوظبي – للمواطنين الإماراتيينYKONEمساعد مدير مشروع (تدريب)أبوظبي، الإمارات العربية المتحدةمن نحن<br>YKONE هي شركة عالمية متخصصة في التسويق عبر المؤثرين، ولها حضور قوي في أبوظبي، حيث نساهم بدور فعّال في إبراز صورة أبوظبي وتعريف العالم بتجاربها المميزة.نعمل بشكل وثيق مع شركاء مثل دائرة الثقافة والسياحة – أبوظبي على تطوير وتنفيذ حملات يقودها المؤثرين، بهدف نقل ثقافة أبوظبي وتجاربها وتنوعها إلى جمهور عالمي. من إعداد برامج زيارات مخصصة إلى إنتاج محتوى على نطاق واسع، نركز على تقديم قصص واقعية تعكس هوية الوجهة.ومن خلال الجمع بين الإبداع والتحليل المبني على البيانات، نتعاون مع أبرز العلامات في مجالات السفر والرفاهية ونمط الحياة لتعزيز حضور أبوظبي عالمياً.يقع مقرنا الرئيسي في باريس، ونعمل عبر عدة أسواق رئيسية مثل أبوظبي، دبي، ميلان، برلين، الرياض، شنغهاي وغيرها، مما يتيح لنا الجمع بين الخبرة العالمية والمعرفة المحلية.<br>المهام الرئيسيةستكون مسؤولاً عن دعم فريق المشاريع في الجوانب التالية:إدارة المشاريع: المساعدة في اختيار المؤثرين، التواصل معهم، المتابعة، التفاوض، التعاقد، إعداد التوجيهات، متابعة المحتوى، وإعداد التقاريرالإبداع والاستراتيجية: المساهمة في إعداد الدراسات المرجعية، متابعة التوجهات الرقمية، تحليل المنافسين، وتطوير إرشادات العمل مع المؤثرين، مع فهم جيد للسوق المحليإدارة العمليات على أرض الواقع: دعم استضافة المؤثرين في أبوظبي، وضمان تقديم تجربة متكاملة تعكس قيم وثقافة أبوظبي وكرم ضيافتهالتنسيق الداخلي: ضمان وضوح وتنظيم التقارير والتواصل داخل الفريق لضمان سير العمل بسلاسة<br>المؤهلات والخبرةيفضل وجود خبرة مبدئية في العمل مع وسائل التواصل الاجتماعي و/أو المؤثريناهتمام بمجال السفر والسياحة والضيافة، خصوصاً في دولة الإمارات والخليجطالب/ـة أو خريج/ـة في تخصص التسويق أو الاتصال أو مجال ذي صلة (بكالوريوس أو ماجستير)خبرة سابقة في إدارة المشاريع تعتبر ميزة إضافيةاللغة العربية (لغة أم) مع إتقان اللغة الإنجليزية، وأي لغات إضافية تعتبر ميزةالقدرة على العمل ضمن بيئة دولية والتعاون مع فرق متعددة الثقافاتإجادة استخدام Google Suite تعتبر ميزة إضافية<br>المهاراتتنظيم عالي ودقة في التفاصيل مع مهارات تواصل قويةفكر إبداعي و استباقيفهم عميق للثقافة المحلية والقدرة على ترجمتها إلى محتوى وقصص أصيلة<br>تفاصيل الفرصةمقر العمل: أبوظبي، الإماراتمدة التدريب: 6 أشهرالراتب: 4,000 درهم شهرياً (دوام كامل)نظام العمل: دوام كامل، مع الحضور إلى المكتب والعمل على أرض الواقع 4 أيام في الأسبوع (من الإثنين إلى الخميس)، والعمل عن بُعد يوم الجمعة.

ABOUT US<br>YKONE is an international influencer marketing group, with a strong presence in Abu Dhabi, playing an active role in shaping how Abu Dhabi is experienced and represented to the world. Working closely with partners such as Experience Abu Dhabi, we develop and execute influencer-led campaigns that bring Abu Dhabi’s culture, experiences, and offerings to life for global audiences. From curated itineraries to large-scale content productions, our work focuses on showcasing the diversity of the destination through authentic storytelling. Combining creative expertise with a data-driven approach, YKONE collaborates with leading brands across travel, luxury, and lifestyle to drive visibility and engagement for Abu Dhabi worldwide.<br>Headquartered in Paris, YKONE has offices in Milan, Dubai, Berlin, Munich, Abu Dhabi, Geneva, Miami, Riyadh, Hong Kong, Shanghai, Doha and Las Vegas. The International Assistant Project Manager will report to the International Client Director and join the International Project Management team.<br>YOUR MISSION:You will be responsible for assisting the project team in the following:Project Management: Assist with influencer casting, outreach, follow-ups, negotiation, contracting, briefing, content monitoring, and reporting Creative & Strategy: Contribute to benchmarks, digital trends, competitor analysis, and the development of influencer guidelines, with a strong understanding of regional nuances On-Ground Management: Support the hosting of influencers in Abu Dhabi, ensuring a seamless experience that reflects Abu Dhabi’s values, culture, and renowned hospitality Internal Coordination: Maintain clear and structured reporting within the team to ensure smooth project flow<br>WORK EXPERIENCE & EDUCATIONIdeally, you have initial experience working with social media and/or influencers Strong interest in travel, tourism, and hospitality, particularly within the UAE/GCCCurrently pursuing or recently completed a Bachelor’s or Master’s degree in Marketing, Communications, or a related field Previous exposure to project management is a plus Arabic Native speaker, and fluent in English. Additional languages are a plus Comfortable working in an international environment and collaborating within diverse teams Proficiency in Google Suite is a plus<br>YOUR SKILLSHighly organized, detail oriented, strong communication skills Creative & forward thinking mind Strong understanding and appreciation of local culture, with the ability to translate it into authentic storytelling<br>THE OPPORTUNITYBased in Abu Dhabi, UAE6-month internship contract AED 4,000 per month (full-time) Hybrid setup: in-office and on-ground 4 days a week (Monday–Thursday), remote on Friday<br><br>أبوظبي – للمواطنين الإماراتيينYKONEمساعد مدير مشروع (تدريب)أبوظبي، الإمارات العربية المتحدةمن نحن<br>YKONE هي شركة عالمية متخصصة في التسويق عبر المؤثرين، ولها حضور قوي في أبوظبي، حيث نساهم بدور فعّال في إبراز صورة أبوظبي وتعريف العالم بتجاربها المميزة.نعمل بشكل وثيق مع شركاء مثل دائرة الثقافة والسياحة – أبوظبي على تطوير وتنفيذ حملات يقودها المؤثرين، بهدف نقل ثقافة أبوظبي وتجاربها وتنوعها إلى جمهور عالمي. من إعداد برامج زيارات مخصصة إلى إنتاج محتوى على نطاق واسع، نركز على تقديم قصص واقعية تعكس هوية الوجهة.ومن خلال الجمع بين الإبداع والتحليل المبني على البيانات، نتعاون مع أبرز العلامات في مجالات السفر والرفاهية ونمط الحياة لتعزيز حضور أبوظبي عالمياً.يقع مقرنا الرئيسي في باريس، ونعمل عبر عدة أسواق رئيسية مثل أبوظبي، دبي، ميلان، برلين، الرياض، شنغهاي وغيرها، مما يتيح لنا الجمع بين الخبرة العالمية والمعرفة المحلية.<br>المهام الرئيسيةستكون مسؤولاً عن دعم فريق المشاريع في الجوانب التالية:إدارة المشاريع: المساعدة في اختيار المؤثرين، التواصل معهم، المتابعة، التفاوض، التعاقد، إعداد التوجيهات، متابعة المحتوى، وإعداد التقاريرالإبداع والاستراتيجية: المساهمة في إعداد الدراسات المرجعية، متابعة التوجهات الرقمية، تحليل المنافسين، وتطوير إرشادات العمل مع المؤثرين، مع فهم جيد للسوق المحليإدارة العمليات على أرض الواقع: دعم استضافة المؤثرين في أبوظبي، وضمان تقديم تجربة متكاملة تعكس قيم وثقافة أبوظبي وكرم ضيافتهالتنسيق الداخلي: ضمان وضوح وتنظيم التقارير والتواصل داخل الفريق لضمان سير العمل بسلاسة<br>المؤهلات والخبرةيفضل وجود خبرة مبدئية في العمل مع وسائل التواصل الاجتماعي و/أو المؤثريناهتمام بمجال السفر والسياحة والضيافة، خصوصاً في دولة الإمارات والخليجطالب/ـة أو خريج/ـة في تخصص التسويق أو الاتصال أو مجال ذي صلة (بكالوريوس أو ماجستير)خبرة سابقة في إدارة المشاريع تعتبر ميزة إضافيةاللغة العربية (لغة أم) مع إتقان اللغة الإنجليزية، وأي لغات إضافية تعتبر ميزةالقدرة على العمل ضمن بيئة دولية والتعاون مع فرق متعددة الثقافاتإجادة استخدام Google Suite تعتبر ميزة إضافية<br>المهاراتتنظيم عالي ودقة في التفاصيل مع مهارات تواصل قويةفكر إبداعي و استباقيفهم عميق للثقافة المحلية والقدرة على ترجمتها إلى محتوى وقصص أصيلة<br>تفاصيل الفرصةمقر العمل: أبوظبي، الإماراتمدة التدريب: 6 أشهرالراتب: 4,000 درهم شهرياً (دوام كامل)نظام العمل: دوام كامل، مع الحضور إلى المكتب والعمل على أرض الواقع 4 أيام في الأسبوع (من الإثنين إلى الخميس)، والعمل عن بُعد يوم الجمعة.

A Construction Manager – Civil is responsible for managing all civil construction activities in an electrical substation project (e.g., 33k V, 132k V, 220k V, or higher). The role ensures that civil works such as foundations, structures, roads, and drainage are completed safely, according to design, within schedule, and within budget.<br><br>Review civil drawings, specifications, and construction scope for the substation. Develop and monitor construction schedules for civil works. Coordinate civil activities with electrical and mechanical installation teams. Plan sequencing for:Earthworks Foundations Equipment structures Buildings and infrastructure. Manage site clearing, excavation, grading, and leveling. Supervise cut and fill operations to achieve required platform levels. Ensure proper soil compaction and ground improvement. Coordinate geotechnical requirements based on soil investigation reports.<br>Foundations for Electrical Equipment<br><br>Supervise construction of foundations for major substation equipment such as:<br><br>Power transformer foundations Circuit breaker foundations Gantry structures Bus support structures CT/VT and isolator foundations<br><br>Ensure foundations meet load requirements, anchor bolt positioning, and tolerances.<br><br>Substation Buildings & Structures<br><br>Oversee Construction Of<br><br>Control building Relay room GIS building (if applicable) Security buildings and guard houses Cable cellars and trenches<br><br>Ensure buildings comply with structural and architectural specifications.<br><br>Cable Trenches & Duct Banks<br><br>Supervise construction of cable trenches, cable ducts, and cable vaults. Ensure proper routing and spacing for electrical cables. Coordinate trench construction with electrical installation teams.<br><br>Drainage & Stormwater Management<br><br>Ensure installation of substation drainage systems. Supervise construction of:Oil containment pits for transformers Stormwater drains Water collection systems. Ensure proper slope and water flow away from equipment areas.<br>Roads, Fencing & External Works<br><br>Manage Construction Of<br><br>Internal access roads and pavements Equipment access routes for heavy transport Boundary walls and security fencing Gates and site entrances. Grounding Grid Civil Works Support<br><br>Coordinate civil works required for installation of the substation grounding grid, ensuring proper trenching and backfilling for earthing conductors.<br><br>Material & Resource Management<br><br>Coordinate procurement and delivery of construction materials such as:Concrete Reinforcement steel Structural steel Precast elements Manage manpower, equipment, and subcontractors.<br>Testing & Inspection<br><br>Supervise and verify:Concrete slump tests Cube strength tests Soil compaction tests Reinforcement inspections before concreting.<br>Progress Monitoring & Reporting<br><br>Track daily progress of civil works. Prepare weekly and monthly reports. Identify delays and implement corrective actions. Coordinate with project managers, consultants, and clients.

A Construction Manager – Civil is responsible for managing all civil construction activities in an electrical substation project (e.g., 33k V, 132k V, 220k V, or higher). The role ensures that civil works such as foundations, structures, roads, and drainage are completed safely, according to design, within schedule, and within budget.<br><br>Review civil drawings, specifications, and construction scope for the substation. Develop and monitor construction schedules for civil works. Coordinate civil activities with electrical and mechanical installation teams. Plan sequencing for:Earthworks Foundations Equipment structures Buildings and infrastructure. Manage site clearing, excavation, grading, and leveling. Supervise cut and fill operations to achieve required platform levels. Ensure proper soil compaction and ground improvement. Coordinate geotechnical requirements based on soil investigation reports.<br>Foundations for Electrical Equipment<br><br>Supervise construction of foundations for major substation equipment such as:<br><br>Power transformer foundations Circuit breaker foundations Gantry structures Bus support structures CT/VT and isolator foundations<br><br>Ensure foundations meet load requirements, anchor bolt positioning, and tolerances.<br><br>Substation Buildings & Structures<br><br>Oversee Construction Of<br><br>Control building Relay room GIS building (if applicable) Security buildings and guard houses Cable cellars and trenches<br><br>Ensure buildings comply with structural and architectural specifications.<br><br>Cable Trenches & Duct Banks<br><br>Supervise construction of cable trenches, cable ducts, and cable vaults. Ensure proper routing and spacing for electrical cables. Coordinate trench construction with electrical installation teams.<br><br>Drainage & Stormwater Management<br><br>Ensure installation of substation drainage systems. Supervise construction of:Oil containment pits for transformers Stormwater drains Water collection systems. Ensure proper slope and water flow away from equipment areas.<br>Roads, Fencing & External Works<br><br>Manage Construction Of<br><br>Internal access roads and pavements Equipment access routes for heavy transport Boundary walls and security fencing Gates and site entrances. Grounding Grid Civil Works Support<br><br>Coordinate civil works required for installation of the substation grounding grid, ensuring proper trenching and backfilling for earthing conductors.<br><br>Material & Resource Management<br><br>Coordinate procurement and delivery of construction materials such as:Concrete Reinforcement steel Structural steel Precast elements Manage manpower, equipment, and subcontractors.<br>Testing & Inspection<br><br>Supervise and verify:Concrete slump tests Cube strength tests Soil compaction tests Reinforcement inspections before concreting.<br>Progress Monitoring & Reporting<br><br>Track daily progress of civil works. Prepare weekly and monthly reports. Identify delays and implement corrective actions. Coordinate with project managers, consultants, and clients.

A Construction Manager – Civil is responsible for managing all civil construction activities in an electrical substation project (e.g., 33k V, 132k V, 220k V, or higher). The role ensures that civil works such as foundations, structures, roads, and drainage are completed safely, according to design, within schedule, and within budget.<br><br>Review civil drawings, specifications, and construction scope for the substation. Develop and monitor construction schedules for civil works. Coordinate civil activities with electrical and mechanical installation teams. Plan sequencing for:Earthworks Foundations Equipment structures Buildings and infrastructure. Manage site clearing, excavation, grading, and leveling. Supervise cut and fill operations to achieve required platform levels. Ensure proper soil compaction and ground improvement. Coordinate geotechnical requirements based on soil investigation reports.<br>Foundations for Electrical Equipment<br><br>Supervise construction of foundations for major substation equipment such as:<br><br>Power transformer foundations Circuit breaker foundations Gantry structures Bus support structures CT/VT and isolator foundations<br><br>Ensure foundations meet load requirements, anchor bolt positioning, and tolerances.<br><br>Substation Buildings & Structures<br><br>Oversee Construction Of<br><br>Control building Relay room GIS building (if applicable) Security buildings and guard houses Cable cellars and trenches<br><br>Ensure buildings comply with structural and architectural specifications.<br><br>Cable Trenches & Duct Banks<br><br>Supervise construction of cable trenches, cable ducts, and cable vaults. Ensure proper routing and spacing for electrical cables. Coordinate trench construction with electrical installation teams.<br><br>Drainage & Stormwater Management<br><br>Ensure installation of substation drainage systems. Supervise construction of:Oil containment pits for transformers Stormwater drains Water collection systems. Ensure proper slope and water flow away from equipment areas.<br>Roads, Fencing & External Works<br><br>Manage Construction Of<br><br>Internal access roads and pavements Equipment access routes for heavy transport Boundary walls and security fencing Gates and site entrances. Grounding Grid Civil Works Support<br><br>Coordinate civil works required for installation of the substation grounding grid, ensuring proper trenching and backfilling for earthing conductors.<br><br>Material & Resource Management<br><br>Coordinate procurement and delivery of construction materials such as:Concrete Reinforcement steel Structural steel Precast elements Manage manpower, equipment, and subcontractors.<br>Testing & Inspection<br><br>Supervise and verify:Concrete slump tests Cube strength tests Soil compaction tests Reinforcement inspections before concreting.<br>Progress Monitoring & Reporting<br><br>Track daily progress of civil works. Prepare weekly and monthly reports. Identify delays and implement corrective actions. Coordinate with project managers, consultants, and clients.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview of the Role</b></p><p><b>&nbsp;</b></p><p>The <b>Senior Store Manager – Food</b> is responsible for leading the overall commercial, operational, and people performance of a high-volume Marks &amp; Spencer Food store. The role provides strategic leadership to ensure the delivery of exceptional customer experiences while driving sustainable sales growth, profitability, operational excellence, and compliance with M&amp;S Food standards.</p><p>Leading a large, cross-functional team, the Senior Store Manager is accountable for delivering best-in-class retail operations across all Food departments, fostering a high-performance culture, and ensuring the highest standards of food safety, product availability, and customer service. Working closely with Regional Operations, Supply Chain, Planning, and Commercial teams, the role plays a key part in delivering business objectives and supporting future growth.</p><p>Success in this role is measured through commercial performance, operational excellence, customer satisfaction, team engagement, food safety compliance, and overall business profitability.</p><p><br></p><p><b>What You Will Do</b></p><p><b>&nbsp;</b></p><p><b>Drive Commercial Performance &amp; Business Growth</b></p><ul><li>Develop and execute the store's commercial strategy to achieve sales, profitability, and operational targets.</li><li>Analyse trading performance and implement action plans to maximise revenue, customer conversion, and profitability.</li><li>Drive commercial initiatives, promotional activities, and seasonal campaigns to improve business performance.</li><li>Monitor key business KPIs, including sales, gross margin, inventory, waste, shrinkage, labour productivity, and customer satisfaction.</li><li>Identify opportunities for continuous improvement and implement best practices to optimise store performance.</li><li>Ensure effective inventory investment while maintaining high product availability and reducing waste.</li></ul><p><br></p><p><b>Lead &amp; Inspire High-Performing Teams</b></p><ul><li>Provide inspirational leadership to department managers and store colleagues, fostering a culture of accountability, collaboration, and customer excellence.</li><li>Develop leadership capability through coaching, mentoring, succession planning, and performance management.</li><li>Recruit, develop, and retain top talent to build a high-performing leadership team.</li><li>Drive colleague engagement initiatives that promote inclusion, wellbeing, and continuous learning.</li><li>Ensure effective workforce planning to support operational and commercial priorities.</li></ul><p><br></p><p><b>Deliver Exceptional Customer Experience</b></p><ul><li>Champion a customer-first culture that consistently delivers the premium M&amp;S shopping experience.</li><li>Ensure customer service standards exceed expectations across every department.</li><li>Actively review customer feedback and implement service improvement initiatives.</li><li>Lead the resolution of escalated customer concerns professionally and effectively.</li><li>Drive customer loyalty through service excellence and operational consistency.</li></ul><p><br></p><p><b>Operational Excellence</b></p><ul><li>Provide strategic oversight of all daily store operations, ensuring efficient execution across all Food departments.</li><li>Ensure operational standards, policies, and procedures are consistently implemented.</li><li>Drive productivity improvements across replenishment, inventory management, merchandising, and store operations.</li><li>Ensure the store is fully prepared for trading through effective operational planning.</li><li>Lead continuous improvement initiatives to enhance operational efficiency.</li></ul><p><br></p><p><b>Food Safety, Compliance &amp; Risk Management</b></p><ul><li>Ensure full compliance with M&amp;S Food Safety standards, HACCP requirements, Municipality regulations, and Health &amp; Safety legislation.</li><li>Maintain the highest standards of food quality, freshness, hygiene, and operational compliance.</li><li>Lead food safety audits and implement corrective actions where required.</li><li>Promote a proactive safety culture across the store.</li><li>Ensure all operational risks are effectively managed.</li></ul><p><br></p><p><b>Inventory &amp; Supply Chain Management</b></p><ul><li>Drive inventory optimisation to maximise availability while controlling waste and shrinkage.</li><li>Collaborate with Planning and Supply Chain teams to improve forecasting and stock flow.</li><li>Ensure replenishment processes deliver exceptional on-shelf availability.</li><li>Monitor inventory accuracy, stock loss, and waste performance.</li><li>Support business initiatives that improve supply chain efficiency.</li></ul><p><br></p><p><b>Visual Merchandising &amp; Brand Standards</b></p><ul><li>Ensure the store consistently delivers world-class visual merchandising standards.</li><li>Maintain exceptional store presentation aligned with M&amp;S brand guidelines.</li><li>Support seasonal campaigns, promotional launches, and commercial initiatives.</li><li>Conduct regular commercial reviews to identify opportunities for improvement.</li></ul><p><br></p><p><b>Financial &amp; Business Management</b></p><ul><li>Own the store's P&amp;L and deliver financial targets through effective cost control and commercial decision-making.</li><li>Manage labour budgets, operational expenditure, and controllable costs.</li><li>Analyse financial reports and implement actions to improve profitability.</li><li>Present business performance, risks, and opportunities to senior leadership.</li><li>Drive strategic initiatives that contribute to long-term business growth.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills to be Successful</b></p><ul><li>Strong commercial and financial acumen.</li><li>Strategic leadership and people development skills.</li><li>Excellent stakeholder management and influencing ability.</li><li>Expertise in food retail operations and customer experience.</li><li>Strong understanding of inventory management, replenishment, and supply chain principles.</li><li>Ability to interpret commercial data and make informed business decisions.</li><li>Excellent communication and presentation skills.</li><li>Proven ability to lead large teams in a fast-paced retail environment.</li><li>Strong planning, organisational, and problem-solving skills.</li><li>Continuous improvement mindset with a focus on operational excellence.</li></ul><p><br></p><p><b>What Qualifies You for the Role</b></p><ul><li>Bachelor's Degree in Business Management, Retail Management, Hospitality, Supply Chain, or a related discipline.</li><li><b>10+ years of experience</b> in Food Retail, Supermarket, Hypermarket, or Grocery Retail.</li><li><b>5+ years of experience</b> leading large-format or flagship retail stores.</li><li>Proven track record of delivering sustainable sales growth, profitability, and operational excellence.</li><li>Experience managing large, cross-functional retail teams.</li><li>Strong knowledge of food safety, HACCP, Municipality regulations, and retail compliance.</li><li>Experience managing P&amp;L, labour budgets, inventory, and commercial performance.</li><li>Strong leadership, coaching, and talent development experience.</li><li>Proficiency in retail management systems, SAP, Microsoft Office, and business reporting tools.</li></ul><p><br></p><p><b>Key Competencies</b></p><p><b>Commercial Leadership</b></p><ul><li>Commercial Acumen</li><li>Business Strategy</li><li>Financial Management</li><li>P&amp;L Ownership</li></ul><p><b>Leadership &amp; People</b></p><ul><li>Inspirational Leadership</li><li>Coaching &amp; Talent Development</li><li>Succession Planning</li><li>Stakeholder Management</li></ul><p><b>Operational Excellence</b></p><ul><li>Food Retail Operations</li><li>Inventory Optimisation</li><li>Food Safety &amp; Compliance</li><li>Supply Chain Collaboration</li><li>Continuous Improvement</li></ul><p><b>Customer Excellence</b></p><ul><li>Customer Experience</li><li>Service Excellence</li><li>Brand Standards</li></ul><p><b>Personal Effectiveness</b></p><ul><li>Strategic Thinking</li><li>Decision Making</li><li>Problem Solving</li><li>Communication &amp; Influencing</li><li>Planning &amp; Organising</li><li>Accountability</li></ul><p><br></p></div>