Operation Specialist Jobs in UAE

???? Customer Service Specialist Location: United Arab Emirates ????????Employment Type: Full-time / Part-time???? About the Role We’re looking for a professional, customer-focused, and service-oriented Customer Service Specialist to provide excellent customer support and ensure a positive customer experience across the organization. In this role, you’ll handle customer inquiries, provide product and service information, resolve issues, process customer requests, and maintain strong relationships with customers. You’ll work closely with internal teams to ensure customer needs are addressed efficiently and service standards are consistently maintained. ???????????????? Key Responsibilities Respond to customer inquiries through phone, email, chat, and other communication channels Provide accurate information about products, services, policies, and procedures Handle customer requests, complaints, and concerns in a professional manner Resolve customer issues efficiently and ensure appropriate follow-up Maintain accurate customer records and update relevant information in company systems Process orders, service requests, returns, refunds, or other customer-related transactions where applicable Monitor customer cases and ensure timely resolution Coordinate with sales, operations, finance, and other departments to resolve customer issues Build and maintain positive relationships with customers Follow up with customers to ensure satisfaction and successful resolution Identify recurring customer issues and provide feedback to management Maintain a high level of customer service and professionalism Follow company policies, procedures, and customer-service standards Support customer-service reporting and performance tracking Identify opportunities to improve customer experience, processes, and service efficiency Assist with other customer-service and administrative activities as required✅ What We’re Looking For Previous experience in customer service, client support, hospitality, retail, or a related field Strong customer-service and communication skills Excellent verbal and written communication abilities Professional, friendly, and positive attitude Strong listening, problem-solving, and interpersonal skills Ability to handle customer complaints and difficult situations professionally Strong attention to detail and organizational skills Ability to manage multiple customer requests and competing priorities Good computer and Microsoft Office skills Experience with CRM, ticketing, or customer-management systems is an advantage Ability to work effectively with customers and internal teams Knowledge of the UAE business environment is highly desirable???? Qualifications Diploma or Bachelor’s degree in Business Administration, Customer Service, Communications, Hospitality, or a related field Relevant customer-service certification is an advantage Previous experience in customer service, client relations, or a similar role is preferred Experience with CRM, helpdesk, or customer-support systems is an advantage Experience working with international or multicultural customers is highly desirable Knowledge of UAE customer-service practices and business environment is an advantage???? Why Join Us? Flexible working arrangements: full-time or part-time ????Opportunity to develop your customer-service career in the UAEProfessional and supportive working environment Opportunity to work with customers from diverse backgrounds Exposure to business operations and customer relationship management Opportunities for professional development and career growth ???????? How to Apply Ready to take your customer service career to the next level in the UAE? ????????Send your CV and feel free

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The Instore Digital Specialist is responsible for enhancing both customer experiences and coworker efficiency by driving and refining instore digital solutions. They serve as the crucial bridge between physical store operations and digital platforms, ensuring the effective implementation and optimization of technologies such as marketing automation and AI initiatives. This role supports the scalable rollout of these solutions across stores, focusing on operational readiness, coworker training, and performance measurement.</p><p><br></p><p><b>What You Will Do:</b></p><p>Digital Solutions Management</p><ul><li>Own and operate instore digital solutions such as kiosks, assisted selling tools, digital signage, mobile tools, and customer meeting point solutions across the store.</li><li>Monitor and analyze performance of instore digital solutions, using KPIs to identify gaps and deliver actionable insights.</li><li>Ensure operational readiness and adoption, including coworker training, SOP creation, and support during rollout and post-launch phases.</li></ul><p>Omnichannel Integration</p><ul><li>Drive omnichannel integration instore, ensuring seamless connection between physical touchpoints and digital channels to reduce customer journey friction and improve cross-channel usage.</li></ul><p>Marketing and AI Initiatives</p><ul><li>Support marketing automation execution instore to ensure campaign accuracy and increase engagement and conversion rates.</li><li>Support AI-enabled and data-driven initiatives instore, such as assisted selling intelligence, ensuring successful pilot execution and readiness for scale.</li></ul><p>Stakeholder Coordination</p><ul><li>Coordinate vendors and internal stakeholders to ensure smooth delivery, maintenance, and enhancement of digital solutions.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Strong documentation and training capabilities.</li><li>Analytical and improvement-oriented mindset.</li><li>Comfortable operating in fast-paced retail environments.</li><li>Experience supporting AI or data-driven initiatives.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Experience working with digital solutions in a retail or omnichannel environment.</li><li>Strong understanding of customer journeys across physical and digital touchpoints.</li><li>Working knowledge of instore technologies, APIs, CMS, basic integrations, and analytics tools.</li><li>Hands-on experience in web and mobile technologies, with experience in programming languages.</li></ul><p><br></p></div>

Role Overview We are looking for a high-energy, feet-on-the-street Sales Logistics Specialist who knows the Dubai last-mile market inside out. This is not a desk job. You will be in the field, hunting for new merchants, uncovering hidden shipment volumes, and aggressively growing our market share. If you already have a active book of clients, know exactly where Dubai’s e-commerce, retail, and wholesale shipment pools are hiding, and thrive on closing face-to-face deals, we want you on our team.<br>Key Responsibilities Merchant Acquisition: Scout, pitch, and onboard new merchants (E-commerce brands, retail groups, social commerce sellers, and trading companies) across Dubai. Field Sales Execution: Spend the majority of your week in the field, meeting decision-makers, understanding their logistics pain points, and closing deals. Volume Hunting: Identify and capture high-volume shipment hubs and businesses that require reliable daily last-mile delivery services. Market Intelligence: Utilize your existing network and market knowledge to stay ahead of competitors and identify untapped commercial areas. Pipeline Management: Own the sales cycle from cold sourcing to negotiation, contract signing, and successful handover to the operations team. Retention & Growth: Ensure smooth onboarding for new merchants to secure consistent and growing daily shipment volumes.<br>Requirements & Qualifications Experience: Minimum of 3–5 years of solid sales experience specifically within Last-Mile Logistics or Express Delivery in Dubai. Market Knowledge: Deep understanding of the Dubai e-commerce and retail ecosystem, including where the major shipment volumes are generated. Network: An existing, active database or strong relationship network of local merchants and B2C/B2B shippers is highly preferred. Skills: Exceptional negotiation, communication, and relationship-building skills. You must be comfortable with cold-calling and cold-visiting. Mobility: Must possess a valid UAE Driving License and a personal vehicle. (Crucial for field sales).

<p><strong>Role Purpose</strong></p><p>We are looking for a highly analytical and detail-oriented Payroll Specialist who is passionate about numbers, payroll accuracy, systems, automation, and data management. The ideal candidate enjoys working with large sets of data, optimizing processes through technology and AI tools, and ensuring employees are paid accurately and on time.</p><p>This role requires a strong understanding of payroll operations, advanced Excel skills, system proficiency, and the ability to manage confidential information with professionalism and integrity. The candidate should also be people-oriented, approachable, and capable of supporting employees with payroll-related queries efficiently.</p><p><strong>Key Responsibilities</strong></p><p>Payroll Management</p><ul><li><p>Process end-to-end payroll accurately and within defined timelines.</p></li><li><p>Maintain payroll records including salaries, allowances, deductions, overtime, leave, EOSB, and reimbursements.</p></li><li><p>Ensure payroll compliance with company policies and labor regulations.</p></li><li><p>Coordinate with HR, Finance, and employees regarding payroll inputs and validations.</p></li><li><p>Handle payroll reconciliations and generate payroll reports for management review.</p></li><li><p>Manage final settlements, leave encashments, and employee benefits calculations.</p></li></ul><p>Data & Reporting</p><ul><li><p>Analyze payroll data and identify discrepancies, trends, and process improvement opportunities.</p></li><li><p>Prepare monthly, weekly, and ad-hoc payroll reports and dashboards.</p></li><li><p>Maintain accurate employee master data within HRMS/payroll systems.</p></li><li><p>Ensure high levels of data integrity, confidentiality, and accuracy.</p></li></ul><p>Systems & Automation</p><ul><li><p>Work with payroll software, ERP systems, biometric attendance systems, and HRMS platforms.</p></li><li><p>Utilize advanced Excel functions (Pivot Tables, VLOOKUP/XLOOKUP, formulas, dashboards, data validation, etc.).</p></li><li><p>Leverage AI tools and automation platforms to improve payroll efficiency and reporting accuracy.</p></li><li><p>Identify opportunities to streamline payroll workflows and reduce manual processes.</p></li></ul><p>Employee Support</p><ul><li><p>Act as the point of contact for payroll-related employee queries.</p></li><li><p>Provide clear explanations regarding salaries, deductions, leave balances, and benefits.</p></li><li><p>Coordinate with internal departments to resolve payroll discrepancies promptly.</p></li></ul><p>Compliance & Audit</p><ul><li><p>Maintain payroll documentation and audit-ready records.</p></li><li><p>Support internal and external payroll audits.</p></li><li><p>Ensure compliance with statutory requirements, labor laws, and company policies.</p></li></ul><p><strong>Required Skills & Competencies</strong></p><ul><li><p>Strong numerical and analytical skills.</p></li><li><p>Advanced Microsoft Excel proficiency.</p></li><li><p>Strong understanding of payroll systems and HRMS platforms.</p></li><li><p>Comfortable working with data, reports, formulas, and reconciliations.</p></li><li><p>Knowledge of AI tools, automation tools, and digital process improvement.</p></li><li><p>Excellent attention to detail and accuracy.</p></li><li><p>Strong organizational and time-management skills.</p></li><li><p>Ability to handle confidential information professionally.</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Problem-solving mindset with a passion for process optimization.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p><strong>Preferred Qualifications</strong></p><ul><li><p>Bachelor’s degree in HR, Finance, Accounting, Business Administration, or related field.</p></li><li><p>Minimum 3–5 years of payroll experience.</p></li><li><p>Experience handling payroll for large employee volumes is preferred.</p></li><li><p>Experience in UAE payroll and labor law is an advantage.</p></li><li><p>Experience with ERP/HRMS systems such as SAP, Oracle, Zoho, Odoo, or similar platforms is preferred.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>PMC Rigging &amp; Lifting Specialist -Job Objective</p><br><p>To provide specialist technical expertise and assurance for all lifting and rigging activities across the project, ensuring that all lifting operations are planned, executed, and monitored in accordance with ADNOC standards, applicable international regulations, project specifications, and industry best practices. The role is responsible for promoting safe lifting operations, minimizing operational risks, and ensuring contractor compliance throughout all phases of construction and commissioning.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p>* Provide technical oversight and assurance of all lifting and rigging activities performed by EPC Contractors.<br> * Review and approve lifting studies, lifting plans, method statements, and risk assessments for routine and critical lifting operations.<br> * Ensure all lifting activities comply with ADNOC Codes of Practice, project HSE requirements, and applicable international standards.<br> * Participate in constructability reviews to ensure lifting requirements are incorporated into engineering and construction planning.<br> * Verify that cranes, lifting equipment, lifting accessories, and rigging gear are certified, inspected, and fit for purpose.<br> * Review crane selection, lifting configurations, ground bearing assessments, and equipment capacities.<br> * Monitor contractor compliance with lifting procedures, permit-to-work requirements, and lifting management systems.<br> * Conduct regular site inspections and audits of lifting operations and provide recommendations for improvement.<br> * Witness and assess critical lifts, heavy lifts, tandem lifts, and other complex lifting activities.<br> * Ensure competent personnel, including crane operators, riggers, signalmen, and lifting supervisors, are deployed for lifting operations.<br> * Investigate lifting incidents, near misses, and unsafe conditions and recommend corrective and preventive actions.<br> * Participate in HAZID, HAZOP, SIMOPS, constructability, and risk assessment workshops where lifting activities are involved.<br> * Coordinate with Construction, HSE, Engineering, QA/QC, and Operations teams to ensure safe execution of lifting activities.<br> * Support pre-commissioning and commissioning activities requiring specialized lifting operations.<br> * Maintain accurate records of inspections, audits, lifting observations, and technical recommendations.<br> * Promote continuous improvement in lifting safety performance through coaching, mentoring, and knowledge sharing.</p><br><br>Qualifications:<br><p>Bachelor’s Degree or Diploma in Mechanical Engineering or a related engineering discipline.<br> * Professional certification in Rigging and Lifting from a recognized international body is preferred.<br> * Additional lifting certifications such as Appointed Person (Lifting Operations), LEEA, CPCS, NCCCO, OPITO, or equivalent are highly desirable.<br> * Valid HSE-related certifications relevant to offshore or onshore construction environments are advantageous.</p><br><p>Minimum Experience</p><br><p>* Minimum 15 years of experience in construction, heavy lifting, and rigging operations within the oil and gas industry.<br> * Minimum 10 years of experience on major EPC, EPCM, or PMC projects.<br> * Minimum 5 years of experience on ADNOC projects or equivalent Middle East oil and gas projects.<br> * Extensive experience in planning and supervising critical lifts involving heavy process equipment, modules, vessels, tanks, and structural steel.<br> * Experience supporting greenfield oil and gas developments from engineering through construction and commissioning.<br> * Previous PMC experience is highly preferred.</p><br><p>Technical Competencies</p><br><p>* Thorough knowledge of ADNOC lifting requirements and Codes of Practice.<br> * Strong understanding of:<br> &nbsp;&nbsp;&nbsp; * LOLER and relevant international lifting regulations.<br> &nbsp;&nbsp;&nbsp; * BS 7121.<br> &nbsp;&nbsp;&nbsp; * ASME B30 series.<br> &nbsp;&nbsp;&nbsp; * ISO lifting standards.<br> &nbsp;&nbsp;&nbsp; * LEEA guidance and industry best practices.<br> * Experience reviewing:<br> &nbsp;&nbsp;&nbsp; * Crane studies.<br> &nbsp;&nbsp;&nbsp; * Lift plans.<br> &nbsp;&nbsp;&nbsp; * Ground bearing calculations.<br> &nbsp;&nbsp;&nbsp; * Rigging calculations.<br> &nbsp;&nbsp;&nbsp; * Load distribution analyses.<br> * Familiarity with heavy lift engineering and transport operations.<br> * Ability to assess lifting risks and implement appropriate mitigation measures.<br> * Strong understanding of construction sequencing and interface management.<br> * Excellent technical report writing and communication skills.</p><br><p>Preferred Skills</p><br><p>* Strong leadership and mentoring capabilities.<br> * Excellent stakeholder management skills with the ability to influence EPC Contractors.<br> * High level of attention to detail and commitment to HSE excellence.<br> * Ability to work in multidisciplinary and multicultural project teams.<br> * Proficient in Microsoft Office and standard engineering documentation systems.<br> * Familiarity with digital lifting management systems is advantageous.</p><br><p>Key Interfaces</p><br><p>* PMC Construction Manager<br> * Site Construction Team<br> * HSE Team<br> * Engineering Team<br> * QA/QC Team<br> * Commissioning Team<br> * EPC Contractor Construction Management<br> * Crane and Heavy Lift Contractors<br> * ADNOC Project Management Team</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Specialist, Asset Servicing, you will be a key player in our SSO team, dedicated to delivering exceptional custody services. Your expertise will be instrumental in managing client relationships, ensuring compliance, and driving the overall efficiency of our custody operations.</p><br><ul><li>Responsible for the end to end corporate actions processing in accordance with regulatory and compliance requirements, with an increased focus on accurate and timely execution to enhance the client experience.</li><li>Responsible for daily monitoring and processing of Corporate Actions processes covering Domestic and Regional and International Market for both mandatory and voluntary specific corporate actions functions of diverse products like equities mutual funds, fixed income , hedge fund , structured funds , ETF and ensuring highest quality of client service delivery as per international standards.</li><li>Responsible for handling moderately intricate to extremely complex corporate action events across Local, Regional, International Markets. Processing responsibilities include the receipt of market / sub custodian announcements, the scrubbing/comparison of data, and the notification of corporate action events to client. Reconciliation of client positions with respective sub custodians and markets and monitors appropriate posting of accruals and entitlements to client accounts. For all voluntary events is responsible for soliciting and receiving responses from the clients and for submitting these instructions to the respective sub custodians / markets / agents / processing bank prior to their deadline dates.</li><li>Ensure to track and respond to internal and external clients queries by providing clear detailed corporate actions information in line with the relevant market rules and regulations and corporate actions best practise.</li><li>Responsible for communicating with various stakeholders like Markets, Sub Custodians, Agents, Companies, Depositories, Brokers, Issuers to ensure smooth accurate timely corporate actions processing.&nbsp;</li><li>Responsible to have excellent knowledge related to corporate actions swift messages and usages of the same.</li><li>Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.</li><li>Articulates information clearly and presents information effectively and confidently when working with others.</li><li>Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.</li><li>Participation in section related projects, system changes and upgrades and new client’s requirements and implementation of sub custodian / client SLA.</li><li>Review processes and suggest and implement changes to enhance client satisfaction and reduce manual intervention and reduce overall cost.</li><li>Asset Services: Responsible for Corporate Actions, support Tax Reclaims, Proxy Services, Network Management Support, Income Management, Reconciliation. </li><li>Cash / FX Settlement: Review and validate all transactions inputted by the officer / another specialist. Escalate all mismatches to AVP. Validate all data entered into the system and forward to AVP for review. On settlement date of transaction ensure transaction settled and all appropriate accounting entries executed. Escalate any settlement issues / discrepancies to AVP Validate and Sign any vouchers that need to be passed for FX / Cash execution for review by the AVP.</li><li>Corporate Actions / support Tax Reclaims/ Proxy: Monitoring sources for Corporate Action Announcements (Newspapers, Bloomberg, Reuters, Sub-Custodians, Local Market Websites) and submitting information to officer / another specialist for input into the system, supporting Tax Reclaims and Proxy Services. Validate all transactions entered by officer / another specialist into the custody system and ensuring that transactions are processed appropriately.</li><li>Position / Cash Management: Review clients’ positions and holdings daily and reconcile positions with sub-custodians and market to ensure there are no discrepancies. Escalate any discrepancies to AVP. Daily review of client’s cash positions to ensure all clients have appropriate funding and escalating to AVP and Middle Office any potential over drafts or if client is at risk of being insufficient.</li><li>SWIFTS: Validate swift instructions inputted by officer / another specialist into the system for AVP to Authorize. Second Level of SWIFT generation process.</li><li>Reconciliation: Second level of reconciliation ensuring all appropriate checks are done to ensure there are no discrepancies and escalating any issues to the AVP.&nbsp;</li><li>Ad Hoc Requests: Supporting the AVP as required for business-as-usual matters and projects and initiatives.</li><li>Risk Indicators: Responsible to ensure controls and procedures are being adhered to by the section. Monitor all KPIs, KRIs, Capacity Planning. Submit any incidents and issues to AVP for review. Monitoring transactions to ensure they are being processed according to Compliance / Audit standards (requirements).<br>&nbsp;</li></ul><p>Minimum Qualification<br>University Graduate / Bachelor’s Degree (or 5 years related work experience)&nbsp;<br>&nbsp;</p><br><p>Minimum Experience&nbsp;</p><br><ul><li>5 + years related experience in security services and / or back-office operations e.g. managing corporate actions / securities settlements&nbsp;</li><li>Solid understanding of security services and operations and accounting activity related to security services</li><li>Ability to work under pressure, to prioritise and to manage several tasks at the same time</li><li>Team oriented and ability to work under pressure </li><li>Ability to achieve business objectives without compromising controls and risk parameters established</li><li>Strong execution skills in a multi-tasking mode and follow-up effectively</li><li>Self-starter with excellent attitude, communication and interpersonal skills</li><li>High level of accuracy &amp; attention to detail and excellent team working skills</li><li>Specific experience in Securities related functions eg Client Services, Corporate Actions, Settlement, Data Maintenance &amp; Billing or Custody Account Opening will be an added advantage<br>&nbsp;</li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>

Role: Business Operations Analyst (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $50 - $60/hour<br>Role Overview:We are hiring for one of our clients, seeking a Business Operations & Analytics Specialist to work on a contract basis. This role involves analyzing operational data to identify trends and provide actionable insights for strategic decision-making. The position requires collaboration with cross-functional teams to optimize processes and improve efficiency.<br>Key Responsibilities:• Develop and maintain dashboards to track key performance indicators (KPIs) across business functions.• Analyze operational data to identify inefficiencies and recommend process improvements.• Generate reports to support data-driven decision-making for leadership teams.• Collaborate with finance and accounting teams to ensure accurate financial tracking and reporting.• Monitor and evaluate the performance of business initiatives to assess their impact.<br>Required Skills & Qualifications:• Proficient in data analysis and visualization tools such as Excel, SQL, and Tableau.• Experience with business intelligence platforms and reporting tools.• Strong analytical skills with the ability to interpret complex datasets.• Familiarity with financial metrics and operational KPIs.• Excellent communication skills to present findings to non-technical stakeholders.• Ability to work independently and manage multiple priorities in a fast-paced environment.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Software Development industry, contributing to the optimization of operational processes and strategic decision-making. The contract position provides flexibility and the chance to apply analytical expertise in a dynamic setting.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

The Story So Far: We’re Building a Global Brand in Real Estate<br><br>Huspy is one of the leading property technology companies in EMEA.<br><br>Launched in 2020, we now operate in multiple cities across the UAE and Spain, expanding into Saudi Arabia and 3 more European markets by 2026. Today, we own the largest portion of the UAE mortgage market and are one of the fastest-growing players in every European city we’ve entered.<br><br>We’ve raised over $140 million (Series A and Series B) from the world’s top investors, including Sequoia Capital, Founders Fund and Balderton Capital, to reshape the homebuying journey through powerful technology and agent-first tools.<br><br>We’ve built a Super App that empowers real estate agents and mortgage brokers, bringing cutting‑edge technology to one of the world’s most traditional industries. We’re transforming how property transactions happen — faster, smarter, and better for everyone.<br><br>We’re not slowing down. The question is: will you be part of what’s next?<br><br>Role Overview<br><br>We are looking for a highly organized and detail-oriented Real Estate Operations & Payments Specialist to oversee the financial operations of our real estate business. This role is responsible for ensuring the accuracy of transaction reporting, commission calculations, payment execution, and regulatory compliance, while acting as a key liaison between Sales, Finance, Developers, and Product teams. The ideal candidate thrives in a fast-paced environment, is comfortable managing multiple priorities, and enjoys bringing structure to operational complexity.<br><br>The Main Event: What You’ll Drive, Build, and Own<br><br>Own the operational P&L by ensuring all real estate transactions are accurately recorded, reconciled, and reported. Validate transaction documentation to ensure deals meet operational, financial, and compliance requirements before processing. Calculate and verify all deal-related financials, including agent commissions, company revenue, referral fees, and other payment components. Coordinate with real estate developers to track payment milestones, resolve discrepancies, and ensure timely collection and completion of payments. Partner with the Finance team to manage the weekly commission payment cycle, ensuring agents are paid accurately and on schedule. Lead Anti-Money Laundering (AML) compliance processes by ensuring all transactions comply with internal policies and regulatory requirements. Act as the primary operational point of contact for payment-related matters, collaborating with Sales, Finance, Developers, and Product teams to resolve issues efficiently. Monitor operational performance, maintain high standards of data integrity, and identify opportunities to improve processes, controls, and reporting. Support the implementation of operational improvements and system enhancements to increase efficiency and scalability.<br><br>The Perfect Match: What It Takes to Succeed at Huspy<br><br>Strong stakeholder management skills with the ability to build relationships and collaborate effectively across multiple teams and external partners. Advanced proficiency in Google Sheets, including formulas, pivot tables, lookups, data validation, and reporting. Excellent organizational and prioritization skills, with the ability to manage multiple workstreams simultaneously in a fast-paced environment. Strong analytical mindset with exceptional attention to detail and accuracy, particularly when working with financial data and calculations. Problem-solving skills and a proactive approach to identifying and resolving operational issues. Strong communication skills, with the ability to coordinate people, align stakeholders, and drive execution across functions. Experience in operations, finance, payments, commissions, or real estate transaction management is highly preferred. Knowledge of AML/KYC compliance requirements and operational controls is an advantage.<br><br>By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.

???? Hiring: Recruitment Specialist | Abu Dhabi, UAE<br>This is a high-volume, end-to-end recruitment role focused on building strong pipelines of guest-facing and service-oriented talent across multiple branches.<br>Key Responsibilities:Manage end-to-end recruitment from sourcing to onboarding handover Source candidates from hospitality, airlines and cruise liners Build strong networks with recruitment agencies, manpower suppliers and training institutes Conduct walk-in drives and on-site interviews across Abu Dhabi, Dubai and other Emirates Maintain a ready pipeline/bench of pre-screened candidates Partner with branch and operations managers on staffing requirements Track recruitment KPIs including Time-to-Hire, Cost-per-Hire, Pipeline Health and Retention Support employer branding across Linked In and relevant job platforms Ensure recruitment documentation and processes comply with UAE labour requirements???? Mandatory Requirements:8–10 years of pure Recruitment / Talent Acquisition experience Mandatory recruitment experience in Hospitality, Airlines (Cabin Crew/Ground Staff) or Cruise Liners Candidates from a generalist HR background will not be considered Bachelor's degree in HR, Business Administration or related field Strong experience with Linked In Recruiter, Bayt, Indeed, Gulf Talent, Naukri or similar platforms Strong stakeholder and candidate management skills Willingness to travel across UAE for recruitment drives Based in or willing to relocate to Abu Dhabi UAE driving license is preferred<br>???? Location: Abu Dhabi, UAE???? Level: Mid-Senior | Individual Contributor<br>Interested candidates please share your resume to the mentioned mail id ( hemapriya.s@stancosolutions.com)

Institutional Effectiveness Senior Specialist<br>Description<br>The Institutional Effectiveness Senior Specialist will drive the university’s Quality Assurance Framework, manage data collection and analysis, coordinate audits and accreditation activities, and produce key institutional publications. The role ensures compliance, informs decision‑making, and fosters a culture of continuous improvement across academic and administrative units. Responsibilities Develop and implement KU’s Quality Assurance Framework aligned with accreditation standards. Coordinate data collection, validation, and documentation for QA reviews and audits. Liaise with internal and external auditors to verify compliance and support improvement initiatives. Design and administer surveys, focus groups, and other feedback tools to capture stakeholder input. Analyze academic and administrative performance data, identify improvement areas, and monitor enhancement plans. Prepare and contribute to the Factbook, Annual Report, and other institutional publications ensuring data accuracy. Facilitate capacity‑building activities such as workshops, consultation sessions, and training on QA practices. Compile and submit institutional data to MoHESR, ADEK, QS, THE and other external bodies. Create analytical dashboards and summaries highlighting trends and actionable insights. Adhere to information security, confidentiality policies and promote a safe, healthy work environment.<br>Qualifications Bachelor’s degree in business, Mathematics, IT or a related field. Minimum years of relevant experience: 4 - 7Proven experience in quality assurance, accreditation, or institutional effectiveness. Strong analytical skills with proficiency in data analysis and visualization tools. Excellent written and verbal communication skills in English; Arabic is a plus. Demonstrated ability to manage multiple projects and meet tight deadlines. Experience designing and administering surveys, focus groups, or similar feedback mechanisms. Familiarity with higher‑education accreditation standards and reporting requirements. Knowledge of information security and data confidentiality best practice. Ability to work collaboratively across academic and administrative departments.

<p>The Product Delivery Specialist is responsible for the successful implementation and delivery of ADGT’s products and solutions to clients, ensuring timely, accurate, and compliant execution across the product lifecycle. This role acts as a key link between Product, Engineering, and clients, coordinating delivery activities, supporting issue resolution, and ensuring that solutions are deployed and adopted effectively in client environments. • Lead product compliance across software and hardware, ensuring alignment with regulatory and gaming requirements • Manage regulatory submissions and certifications, including coordination with gaming labs and tracking approvals • Partner with Product and Engineering to integrate compliance requirements throughout the product lifecycle • Oversee release readiness, ensuring all compliance and quality standards are met prior to deployment • Drive process improvements and reporting to enhance efficiency, visibility, and scalability of product compliance operations</p><p>• 5+ years of experience in product compliance, regulatory, certification, or related roles within a technology or regulated industry • Experience with gaming, payments, or highly regulated environments (preferred) • Understanding of software development lifecycle (SDLC) and product release processes • Strong understanding of regulatory frameworks, certification processes, or compliance requirements • Proven ability to work cross-functionally with Product, Engineering, and business teams • Excellent communication and stakeholder management skills • Strong problem-solving and organizational abilities with attention to detail</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Role Overview</b></p><br> <p>Seeking a highly skilled <b>Tax Audit Specialist</b> to support the company's tax compliance, international tax planning, VAT management, and audit activities. The ideal candidate will possess strong expertise in <b>international taxation, VAT regulations, tax audits, transfer pricing principles, and cross-border transactions</b>, ensuring compliance with applicable tax laws while minimizing tax risks.</p><br> <p><b>Key Responsibilities</b></p><br> <p>Manage and oversee direct and indirect tax compliance, including VAT filings and corporate tax requirements. Ensure adherence to UAE VAT regulations and international tax obligations across multiple jurisdictions. Prepare, review, and submit tax returns, tax reports, and supporting documentation within prescribed deadlines. Lead and coordinate tax audits conducted by regulatory authorities and external auditors. Review cross-border transactions and assess international tax implications, including withholding tax, permanent establishment risks, and double taxation treaty considerations. Support transfer pricing documentation and ensure compliance with OECD guidelines where applicable. Conduct tax risk assessments and recommend mitigation strategies. Liaise with tax authorities, external consultants, auditors, and internal stakeholders on tax-related matters. Monitor changes in tax legislation and assess the impact on business operations. Provide guidance to finance and business teams on tax compliance requirements and best practices. Maintain accurate tax records and ensure proper documentation for audit readiness. Assist management with tax planning initiatives and strategic tax advisory projects.</p><br> <p><b>Required Qualifications &amp; Experience</b></p><br> <p>Bachelor's Degree in Accounting, Finance, Taxation, or a related discipline.</p><br> <p>Professional qualification such as <b>ACCA, CPA, CA, CTA, ADIT, or equivalent</b> is preferred.</p><br> <p><b>5–7 years of relevant experience</b> in tax, audit, or advisory roles with a focus on <b>international taxation and VAT</b>.</p><br> <p>Strong knowledge of UAE VAT regulations, Corporate Tax, and international tax frameworks.</p><br> <p>Experience handling tax audits and interacting with tax authorities.</p><br> <p>Sound understanding of transfer pricing, cross-border transactions, and tax treaty applications.</p><br> <p>Experience gained within a Big 4 firm, multinational corporation, or tax advisory environment will be highly advantageous. Advanced proficiency in Excel and ERP systems.</p><br> <p><b>Key Competencies</b></p><br> <p>International Tax Expertise</p><br> <p>VAT Compliance &amp; Advisory</p><br> <p>Tax Audit Management Regulatory Compliance</p><br> <p>Financial Analysis</p><br> <p>Risk Assessment</p><br> <p>Stakeholder Management</p><br> <p>Problem Solving &amp; Critical Thinking</p><br> <p>Attention to Detail Effective Communication Skills</p><br> <p><b>Preferred Industry Background</b></p><br> <p>Professional Services Consulting</p><br> <p>Multinational Corporations</p><br> <p>Financial Services</p><br> <p>Trading &amp; Distribution Technology or International Business Operations &nbsp;</p><br> <br> </div>

<ul><li>Lead the creation and maintenance of detailed process maps for TCS BaNCS and Custody solutions, ensuring accuracy and clarity for stakeholders.</li><li>Conduct thorough process analysis, identifying inefficiencies and recommending improvements within the BaNCS and Custody domains.</li><li>Collaborate with business analysts, developers, and product owners to translate business requirements into effective process workflows.</li><li>Facilitate workshops and interviews to gather information, validate process maps, and ensure stakeholder alignment across different teams.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum Qualification</p><ul><li><p>Bachelor’s degree in Banking, Finance, Business Administration, or related field.</p></li></ul><p>Minimum Experience</p><ul><li><p>4–6 years of banking experience, including at least 2 years in process documentation, SOP development, repository management, or operational governance.</p></li><li><p>Experience working on TCS custody or securities‑related operational processes preferred.</p></li></ul><p>Skills & Capabilities</p><ul><li><p>Strong analytical and conceptual thinking skills.</p></li><li><p>Excellent understanding of banking processes, preferably custody and securities operations.</p></li><li><p>Advanced proficiency in MS Office tools and process‑mapping applications (Visio required).</p></li><li><p>Excellent communication and relationship‑management skills.</p></li><li><p>Ability to multitask, work under pressure, and meet documentation deadlines.</p></li><li><p>Strong interpersonal skills and self‑motivation.</p></li></ul><p>Specific Requirement – TCS BaNCS & Custody Expertise</p><ul><li><p>Hands‑on experience with TCS BaNCS (Custody/Securities modules).</p></li><li><p>Strong understanding of:</p></li></ul><p>Trade lifecycle & settlement workflows</p><p>Corporate actions processing</p><p>Reconciliations</p><p>SWIFT MT54x messaging standards</p><p>Account opening, safekeeping & asset servicing</p><ul><li><p>Ability to map and optimize custody‑related processes aligned with BaNCS functionality.</p></li><li><p>Knowledge of operational risk controls and how they integrate into GPP governance.</p></li></ul><p>Note :</p><p>The role requires a candidate who can work closely with operational users, understand and document their processes, and develop Standard Operating Procedures (SOPs) aligned with organizational governance requirements.</p><p>The candidate should have a working understanding of:</p><p>Corporate actions</p><p>SWIFT messages</p><p>Custody operations</p><p>Operational process documentation</p><p>The individual will be expected to analyze and document how banking processes operate within a target operating model.</p><p>Key Requirements</p><p>Experience: 4–6 years overall.</p><p>Process documentation experience: 1–2 years is desirable within the total experience.</p><p>Custody experience is mandatory.</p><p>Experience with T.C.S. Banks is considered a good-to-have, not a mandatory requirement.</p><p>Candidates with backgrounds focused on digital wealth or cryptocurrency-related operations should not be considered, as similar profiles were previously rejected.</p><p>Business Analyst/Process Documentation professional with 4–6 years of experience, strong custody operations knowledge, process mapping and SOP documentation expertise, and a basic understanding of corporate actions and SWIFT messaging. Custody experience is mandatory, while TCS BaNCS experience is desirable but not essential.</p><p>Powered by Talent Recruit</p></li></ul>

<ul><li><p>The Learning & Development Specialist will bring learning to life through engaging digital content, creative campaigns, and compelling presentations. The role will&nbsp;manage learning operations, and ensure a seamless learner experience while driving engagement across the business.The role involves strategic planning, coordination, and monitoring of learning activities that support employee development, business priorities, and brand competency. The specialist works collaboratively with store management teams, HR business partners, facilitators, and subject matter experts to ensure that learning solutions are executed on time and with impactful outcomes. The role involves balancing strategic planning with operational execution, supporting mandatory and compliance requirements, behavioral development, and contributing to regional learning initiatives.</p><p><br><strong>What You Will Do:</strong></p><p><strong>Learning Planning & SLA Delivery</strong></p><ul><li><p>Translate business and training needs into annual and monthly learning plans aligned with regional priorities and SLA commitments.</p></li><li><p>Ensure learning activities are planned, communicated, and deployed within agreed timelines (monthly, quarterly, annual cycles).</p></li><li><p>Achieve stakeholder alignment across Store Management, HRBP, Regional L&D.</p></li></ul><p><strong>Training Deployment & Coordination</strong></p><ul><li><p>Coordinate the end-to-end delivery of learning solutions including classroom, virtual, blended, and self-learning in line with learning pathways and priorities.</p></li><li><p>Ensure availability and readiness of facilitators, buddies, and learning resources to meet service expectations.</p></li><li><p>Maintain an active pool of facilitators and buddies.</p></li></ul><p><strong>Learning Experience & Engagement</strong></p><ul><li><p>Drive learning engagement through campaigns, communication, and social learning initiatives.</p></li><li><p>Promote a strong learning culture aligned with IKEA values and ways of working.</p></li><li><p>Execute engagement campaigns successfully and achieve high learning participation and completion rates.</p></li></ul><p><strong>Monitoring, Reporting & Quality Assurance</strong></p><ul><li><p>Monitor learning delivery, completion, and certification through agreed platforms and dashboards.</p></li><li><p>Ensure accuracy, compliance, and timely reporting in line with SLA standards.</p></li><li><p>Deliver monthly learning dashboards on time and achieve certification and compliance targets.</p></li></ul><p><strong>Stakeholder Partnership</strong></p><ul><li><p>Act as the learning consultant for Line Managers, HRBP, SMEs, and Regional L&D.</p></li><li><p>Support managers in enabling development, performance cycles, and individual development plans (IDPs).</p></li><li><p>Ensure manager satisfaction and successful learning enablement during key people cycles.</p></li></ul><p><strong>Continuous Improvement & Regional & Retail Division Contribution</strong></p><ul><li><p>Contribute to regional and retail learning initiatives, projects, and continuous improvement of learning solutions.</p></li><li><p>Share insights, best practices, and learning outcomes with regional stakeholders.</p></li><li><p>Participate actively in regional learning initiatives and ensure effective communication of best practices.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong></p><ul><li><p>Strong organizational and planning skills, with the ability to manage multiple tasks and priorities.</p></li><li><p>Proficiency in using digital tools and learning management systems (LMS) for tracking and coordinating learning activities.</p></li><li><p>Excellent communication skills, capable of building positive relationships with managers, HR, facilitators, and co-workers.</p></li><li><p>Adaptability to a fast-paced retail environment, maintaining flexibility and positivity in shifting priorities.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong></p><ul><li><p>Diploma, Higher Diploma, or equivalent vocational qualification in Human Resources, Learning & Development, Business, or a related field.</p></li><li><p>1-3 years of experience in Learning & Development, HR, or a people support role, preferably within a retail or operational environment.</p></li><li><p>Proficiency with learning management systems (LMS) and digital tools for learning delivery and coordination.</p></li><li><p>Strong organizational, planning, and follow-up skills, with experience in managing timelines, learning calendars, and coordination across multiple stakeholders.</p></li></ul></li></ul>

Sales Specialist – El Atlas AI Abu Dhabi, UAE · Full-time · Hybrid About El Atlas AI El Atlas AI is an Abu Dhabi-based company providing AI-powered solutions for leading industries across the UAE, including construction, law firms and other top companies. We help businesses work smarter by automating processes, managing documents and data, and improving productivity, saving them time and money. We are growing fast and looking for a driven salesperson to join us. The Role As a Sales Specialist, you will be the first point of contact for companies interested in our services. You will identify potential clients across a range of industries, present our solutions, and close deals, working closely with our founders and technical team. Responsibilities Identify and reach out to leading companies in the UAE across construction, legal and other key industries Present and demonstrate El Atlas AI's services to decision-makers Manage the full sales cycle from first contact to signed agreement Build and maintain strong client relationships Attend client meetings and industry events Keep the sales pipeline updated and report on progress Share client feedback with the team to help improve our products Requirements Fluent in English and Arabic (spoken and written)1+ years of B2B sales experience; experience selling technology or professional services is a plus Confident presenter with strong negotiation and communication skills Self-motivated and comfortable working in a small, fast-moving team Based in Abu Dhabi or willing to relocate; valid UAE driving licence preferred What We Offer Competitive base salary plus commission Hybrid working arrangement The opportunity to grow with an early-stage AI company serving the UAE's top industries

Palantir Foundry Access Management Specialist Location: Abu Dhabi Contract: Outsourced / Yearly Renewable<br>We are looking for a hands-on Access Management Specialist to manage secure data access across government data platforms. The role will focus on IAM, Microsoft Entra ID, Palantir Foundry, and Databricks, ensuring the right users have the right access to the right data. Responsibilities : Manage end-to-end access provisioning, reviews, recertification and revocation. Administer Microsoft Entra ID / Azure AD, including PIM, Conditional Access, groups, service principals and entitlement management. Manage access controls in Palantir Foundry, including dataset permissions, markings, object-level security and organisation controls. Manage Databricks / Unity Catalog permissions, workspace access and data access controls. Implement RBAC, ABAC, least privilege and Zero Trust principles. Automate access provisioning and deprovisioning using Power Shell, Python, REST APIs or Azure Logic Apps. Maintain access logs, audit trails and compliance evidence. Identify and remediate excessive permissions, access risks and orphaned accounts. Work with data owners, cybersecurity, risk and business teams to define appropriate access controls.]Requirements :5–10 years of experience in IAM, Access Management, Identity Governance, Information Security or Data Platform Administration. Strong hands-on experience with Microsoft Entra ID / Azure AD. Hands-on Palantir Foundry experience is required, particularly permissions, markings and security models. Practical experience with Databricks / Unity Catalog and data access controls. Strong knowledge of RBAC, ABAC, least privilege and Zero Trust. Experience with access provisioning automation. Experience working in government or regulated data environments. Experience supporting audits, access reviews and compliance activities. Nice to Have : Sail Point, Saviynt or Microsoft Identity Governance. Azure Synapse, Power BI, Snowflake or AWS data services. NIST / ISO 27001 knowledge. Microsoft SC-300 or equivalent certification.

Role: Microsoft Excel Specialist (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $20 - $60/hour<br>Role Overview:We are hiring for one of our clients, seeking an Excel Specialist to develop and maintain financial models, reports, and dashboards using advanced Excel functions. The role involves optimizing data processing workflows and ensuring accuracy in financial and operational reporting.<br>Key Responsibilities:• Develop and maintain complex financial models, including forecasting, budgeting, and variance analysis.• Design and update dynamic dashboards to visualize key performance metrics for stakeholders.• Automate repetitive Excel tasks using macros and VBA to improve efficiency and reduce manual errors.• Validate and reconcile financial data to ensure accuracy and compliance with reporting standards.• Collaborate with cross-functional teams to gather requirements and deliver customized Excel solutions.<br>Required Skills & Qualifications:• Proficiency in advanced Excel functions such as VLOOKUP, INDEX-MATCH, SUMIFS, and XLOOKUP.• Experience with Excel macros and VBA for automating workflows and building custom functions.• Strong analytical skills to interpret financial data and generate actionable insights.• Ability to create and maintain interactive dashboards using Excel Power Pivot and Power Query.• Familiarity with data validation, error handling, and troubleshooting in Excel.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Financial Services industry, contributing to the optimization of financial processes and reporting accuracy. The contract duration is project-based, with potential for extension based on performance and business needs.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>Role: </strong></span></span><span><span><strong>Payroll Associate - CRO</strong></span></span></p><br><p><span><span><strong>Location: Abu Dhabi</strong></span></span></p><br><p><span><span><strong>This position is for fresh graduates UAE Nationals only.</strong></span></span></p><br><p><span><span><strong>Role purpose:</strong></span></span></p><br><p><span><span>Managing products and service function to ensure the delivery of quality service to Staff, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.</span></span></p><br><p><span><span><strong>Key accountabilities of the role:</strong></span></span></p><br><p><span><span><strong>Responsibilities:</strong></span></span></p><br><p><span><span><strong>1. Account documentation:&nbsp;</strong></span></span></p><br><ul><li><p><span><span>Handle inquiries related to staff accounts.&nbsp;</span></span></p><br></li><li><p><span><span>Opening and closing of staff accounts, ensure proper completion of forms, observe KYC policies and CB instructions.&nbsp;</span></span></p><br></li></ul><p><span><span><strong>2. Finance account documentation:</strong></span></span></p><br><ul><li><p><span><span>Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.&nbsp;</span></span></p><br></li></ul><p><span><span><strong>3. Staff Management and coordination:</strong></span></span></p><br><ul><li><p><span><span>Management of subordinates, planning their training and appraisal.&nbsp;</span></span></p><br></li></ul><p><span><span>4. Perform other tasks specified by Management.&nbsp;</span></span></p><br><p><span><span>5. Enter payroll transactions.&nbsp;</span></span></p><br><p><span><span>6. Calculate &amp; enter overtime transactions.&nbsp;</span></span></p><br><p><span><span>7. Prepare various payment memos/invoices.&nbsp;</span></span></p><br><p><span><span>8. Prepare advance leave salary and prepare/update advance reports.&nbsp;</span></span></p><br><p><span><span>9. Assist in preparation of JVs/GLs reports/entries.&nbsp;</span></span></p><br><p><span><span><strong>Results required:</strong></span></span></p><br><ul><li><p><span><span>Continuous Improvement: Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year&nbsp;</span></span></p><br></li><li><p><span><span>Internal Audit &amp; ICD Comments - Provide support in preparing detailed responses to internal audit and ICD comments relating financial products and financial staff services.&nbsp;</span></span></p><br></li><li><p><span><span>Compliance of policies &amp; procedures: Comply and perform key operational controls as required in ADIB’s policies &amp; procedures in day-to-day operations.&nbsp;</span></span></p><br></li></ul><p><span><span><strong>Specialist skills / technical knowledge required for this role:&nbsp;</strong></span></span></p><br><ul><li><p><span><span>Broad knowledge of ADIB’s Retail Banking financial products &amp; services</span></span></p><br></li><li><p><span><span>Thorough knowledge of ADIB’s Retail Credit &amp; Operational Policies &amp; Procedures&nbsp;</span></span></p><br></li><li><p><span><span>Good knowledge of UAE banking practices, regulations &amp; risks&nbsp;</span></span></p><br></li><li><p><span><span>Thorough knowledge of all the Regulations issued by Central Bank of UAE&nbsp;</span></span></p><br></li><li><p><span><span>General awareness of competitors in the local market&nbsp;</span></span></p><br></li><li><p><span><span>Fair knowledge of service standards&nbsp;</span></span></p><br></li><li><p><span><span>Training skills</span></span></p><br></li><li><p><span><span>Sales skills&nbsp;</span></span></p><br></li><li><p><span><span>Management Information skills&nbsp;</span></span></p><br></li><li><p><span><span>Computer skills</span></span></p><br></li></ul><br> </div>

Job Description<br><br>About the role:<br><br>The Quality Assurance Specialist is responsible for monitoring, evaluating, and analyzing interactions between Customer Experience Hub (CEH) employees and customers to ensure adherence to service quality standards, operational procedures, regulatory requirements, and customer experience expectations. The role provides constructive feedback, identifies performance gaps, and recommends training, coaching, and process improvement initiatives to enhance service delivery, employee performance, and customer satisfaction.<br><br>What You Will Be Doing<br><br> Review recorded customer interactions to ensure objectives are met, required information is accurately documented, and all administrative tasks are completed in accordance with established quality standards. Provide accurate, constructive feedback through monitoring activities, utilizing effective communication skills to identify performance gaps & drive continuous improvement in service quality. Maintain comprehensive knowledge of the Bank’s products, services, policies, procedures, regulatory requirements, and Quality Management System to support the delivery of exceptional customer service and compliance. Support compliance and quality initiatives by assisting in the development of processes, checklists, data analysis, and reports, ensuring adherence to applicable policies, procedures, and regulatory requirements. Perform operational and quality assurance tasks with a high degree of accuracy, ensuring adherence to agreed timelines, service standards, and departmental objectives without compromising quality. Collect, analyze, and compile data, preparing accurate and timely reports to support management decision-making and departmental performance monitoring. Continuously enhance personal knowledge and skills while contributing to the overall effectiveness and smooth operation of the department. Maintain awareness of the department’s Business Continuity Plan (BCP) and complete all required training to ensure appropriate action is taken during incidents or disruptions. Carry out assigned responsibilities under the guidance of the line manager, ensuring compliance with departmental policies, procedures, reporting requirements, staff code of conduct, and all relevant regulatory and statutory obligations, while upholding RAKBANK’s professional image through excellent service and quality standards. Interact with CEH staff, Team Leaders, Trainers, and Managers to provide quality feedback and performance insights. Coordinate with Compliance, Risk, Complaint Management, and business units on quality findings and regulatory adherence. Participate in calibration meetings and quality review discussions to ensure evaluation consistency. Engage with Product, Process, and Support teams to share customer feedback and improvement opportunities. Prepare and present quality reports, trends, and recommendations to management and relevant stakeholders Demonstrates strong quality monitoring skills to evaluate customer interactions, identify performance gaps, and ensure adherence to quality standards and procedures. Ability to analyze quality trends, audit findings, and customer feedback to identify root causes and recommend improvement opportunities. Ability to explain and present factual information to individuals or groups in a clear and structured manner. Maintains awareness of compliance requirements, customer experience standards, and operational controls to support consistent and accurate quality assessments. Proficient in using basic computer applications, including MS Office and quality monitoring systems, for reporting, analysis, and documentation. <br><br>What We’re Looking For<br><br> Minimum 3–5 years of experience as specialist within a banking, financial services, or collections environment. Experience working in a regulated environment with exposure to compliance and audit requirements is strongly preferred. Experience in the UAE or GCC banking sector is an advantage.

At Elysian Real Estate, we pride ourselves on delivering a luxury experience in Dubai’s dynamic property market. We are looking for a Salesforce CRM Specialist to enhance our digital infrastructure, streamline operations, and optimize marketing automation. If you have deep expertise in Salesforce CRM, Marketing Cloud, and Pardot, along with a passion for data-driven solutions, we’d love to have you on board.<br>Key Responsibilities:Oversee and manage Salesforce CRM, ensuring seamless configuration, customization, and optimization. Develop and maintain Salesforce Marketing Cloud, Pardot (Account Engagement), and Sales Cloud integrations to drive lead generation and nurturing. Design and implement automated workflows, reports, and dashboards to enhance sales and marketing performance. Leverage APIs (REST/SOAP), AMPscript, HTML, and SQL to personalize customer engagement and improve automation. Collaborate with marketing, sales, and operations teams to align Salesforce solutions with business goals. Optimize customer journeys using Journey Builder, Automation Studio, and Marketing Cloud Personalization to improve conversion rates. Ensure seamless integration of CRM, real estate platforms, and third-party marketing tools for data-driven decision-making. Provide technical support, troubleshooting, and best practices to internal teams. Configure and customize Salesforce Sales Cloud, including objects, fields, page layouts, validation rules, record types, flows and automation. Design and maintain lead assignment, lead rotation, reassignment, SLA, follow-up and escalation processes. Manage CRM integrations with property portals, telephony systems, Whats App, websites and other third-party platforms. Monitor integration performance and troubleshoot failed or missing lead/data synchronization. Build and maintain reports and dashboards to monitor lead performance, user activity, SLA compliance, conversion and CRM adoption. Maintain CRM data quality, including duplicate management, validation, mandatory fields and data integrity. Manage user access, roles, profiles, permission sets and system-related user issues. Translate business requirements from Sales, Marketing and Operations into practical Salesforce solutions. Support UAT, testing, deployment and post-release validation for CRM enhancements and integrations. Provide ongoing technical troubleshooting and support for Salesforce users.<br>Qualifications & Skills:Strong expertise in Salesforce CRM, Marketing Cloud, and Pardot (Account Engagement). Experience with real estate CRM integrations, lead automation, and customer engagement strategies. Proficiency in AMPscript, SQL, HTML, CSS, and Apex for advanced automation and personalization. Salesforce certifications (e.g., Marketing Cloud Consultant, Administrator, Developer) are a plus. Analytical mindset with experience in Google Analytics, SEO, and data-driven marketing strategies. Excellent problem-solving, communication, and stakeholder management skills. Ability to work in a fast-paced, tech-driven real estate environment. Strong hands-on experience with Salesforce Sales Cloud administration and configuration. Experience integrating Salesforce with APIs and third-party systems.Why Join Elysian? Work with one of Dubai’s leading luxury real estate firms and shape the future of digital real estate marketing. Innovative, data-driven environment where your expertise will drive real impact. Career growth opportunities in an ambitious and fast-growing company. Collaborative team culture that values creativity and technology.<br>Apply now and be part of Elysian’s success story.