Residential supervisor Jobs - Dubai UAE

Additional Information<br><br>Job Number 26078933<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Leading Guest Services Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.<br><br>Managing Projects and Policies<br><br> Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.<br><br>Managing and Conducting Human Resource Activities<br><br> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.<br><br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br><br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information<br><br>Job Number 26078933<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Leading Guest Services Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.<br><br>Managing Projects and Policies<br><br> Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.<br><br>Managing and Conducting Human Resource Activities<br><br> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.<br><br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br><br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information<br><br>Job Number 26078933<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Leading Guest Services Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.<br><br>Managing Projects and Policies<br><br> Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.<br><br>Managing and Conducting Human Resource Activities<br><br> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.<br><br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br><br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Operations & Administrative Coordinator <br>Maxguard | Full-time | Immediate Start<br>Maxguard is a premium automotive care, detailing, and protection company operating across multiple locations in the UAE. We deliver high-quality vehicle care services through both in-branch operations and mobile/home service teams. As we continue to grow, we are looking for the right individual to serve as the operational backbone of our business.<br>We are hiring an Operations & Administrative Coordinator to assume complete ownership of Maxguard's daily operations, workforce coordination, documentation, compliance, inventory management, and reporting functions across all branches and home service operations. This is not a support function. This is the operational nerve centre of the company. You will be the single point of accountability for ensuring that staff are scheduled, inventory is controlled, documents are filed, compliance deadlines are met, suppliers are managed, fleet is maintained, accounts are supported, and senior management receives accurate, complete reports daily, weekly, and monthly without ever needing to follow up.<br>We are specifically looking for someone with an automotive, detailing, workshop, fleet, or multi-site service operations background who understands the pace, complexity, and demands of running a service-driven business.<br>Operations & Team Coordination<br>Manage and coordinate a team of 20+ employees including technicians, drivers, and administrative staff across all company branches and home service operations throughout the UAE.<br>Design, implement, and dynamically manage staff shift schedules across all sites and mobile/home service teams, ensuring optimal coverage, fair rotation, and real-time adjustments based on workload, absences, or urgent operational demands.<br>Oversee home service operations end-to-end: client appointment scheduling, technician dispatch, route optimization, time management, and post-service quality assurance ensuring a seamless and professional client experience every time.<br>Assign daily tasks, monitor job progress, track completions, resolve delays, and ensure every service commitment in-branch and home service is fulfilled within promised timelines.<br>Act as the central coordination hub between technicians, drivers, branch supervisors, clients, suppliers, and the accounts department.<br>Track and maintain accurate records of staff attendance, overtime, leave balances, and manpower allocation; coordinate approvals with management.<br>Conduct ongoing performance monitoring, identify productivity gaps, and flag staffing concerns proactively.<br>Implement and oversee daily opening and closing procedures across all branches.<br>Ensure all sites maintain cleanliness, organization, and professional presentation standards.<br>Maintain complete ownership of all company documentation physical and digital ensuring everything is organized, current, and instantly retrievable.<br>File management: Take full ownership of the file environment. Structure all folders and subfolders logically, enforce proper naming conventions, manage access permissions, maintain version control, and conduct regular housekeeping. Every document must be current, properly categorized, and accessible to relevant stakeholders.<br>Maintain job cards, service records, completed and pending job logs, and daily operational updates.<br>File and organize all contracts, agreements, permits, legal correspondence, client records, and official documents systematically.<br>Document and maintain all company SOPs, process workflows, and operational reference materials; update as processes evolve.<br>Ensure all documentation practices support audit readiness at all times.<br>Track real-time inventory levels of all materials, consumables, chemicals, tools, and equipment across every operational site.<br>Conduct regular stock audits, manage reorder thresholds, and ensure zero operational disruption due to material shortages or overstocking.<br>Coordinate with local and international vendors on quotations, purchase orders, delivery schedules, and shipment tracking including air and sea freight logistics.<br>Manage customs coordination, freight forwarder communication, and resolve any clearance or documentation issues proactively.<br>Maintain a comprehensive supplier database with current pricing, lead times, payment terms, and performance records to support informed procurement decisions.<br>Forecast material requirements based on historical consumption data, seasonal trends, and upcoming workload.<br>Ensure proper storage organization across all sites: labelling, FIFO compliance, and space optimization.<br>Track tools and equipment issued to technicians; maintain condition records and coordinate repairs or replacements.<br>Provide the accounts/finance department with all required supporting documentation — invoices, receipts, purchase orders, delivery notes, quotations, petty cash records, expense claims, and bank-related documents organized, accurate, and submitted on time.<br>Support monthly payroll preparation by providing verified attendance data, overtime calculations, deductions, and allowances for WPS disbursal.<br>Assist with material consumption cost tracking, budget variance analysis, and waste-reduction reporting.<br>Ensure all financial documentation is properly filed and audit-ready at all times.<br>Monitor and manage expiry dates of all government and regulatory documents — including trade licenses, employee visas, Emirates IDs, labour cards/work permits, vehicle registrations, insurance policies, tenancy/Ejari contracts, municipal permits, civil defense certificates, and any other compliance-critical documentation.<br>Initiate all renewals a minimum of 30 days before expiry. <br>Maintain a master compliance tracker with colour-coded status indicators and provide weekly updates to management.<br>Coordinate with PRO/government relations on visa processing, labour approvals, medical fitness tests, Emirates ID applications, and all government-facing administrative submissions.<br>Stay informed of any regulatory or labour law changes that may impact the business and advise management accordingly.<br>Maintain comprehensive fleet records: scheduled servicing, registration renewals, insurance expiry, Salik monitoring, fuel card usage, mileage logs, and access credentials for all company vehicles.<br>Monitor vehicle condition and coordinate timely servicing, repairs, and inspections ensuring all vehicles remain roadworthy, compliant, and presentable.<br>Maintain a company-wide asset register covering all tools, equipment, electronics, machinery, and furniture across every location.<br>Manage parking allocations, gate passes, and vehicle access cards.<br>Serve as a point of contact for key client accounts when operational coordination is required — scheduling, confirmations, status updates, and follow-ups.<br>Manage vendor relationships: track purchase orders, follow up on pending deliveries, resolve supply discrepancies or quality issues.<br>Coordinate with third-party service providers (IT, cleaning, maintenance, pest control) to ensure uninterrupted operations.<br>Handle client feedback and service recovery in coordination with relevant teams.<br>Manage staff travel arrangements, air ticketing, and accommodation bookings.<br>Support recruitment: post vacancies, screen applications, coordinate interviews, and manage onboarding for new hires — ensuring tools, uniforms, access, and training are arranged from day one.<br>Track training requirements and coordinate skill development or certification programs.<br>Manage office supplies, pantry, cleaning materials, and facility needs across all locations.<br>Coordinate premises maintenance: repairs, pest control, HVAC servicing, and general upkeep.<br>Handle any additional operational, administrative, or coordination tasks as assigned by management.<br><br>Daily Reports: End-of-day summaries covering job completions, staff attendance, material usage, service delivery status, and any issues or incidents requiring attention. Weekly Reports: Productivity analysis, inventory movement, supplier status, compliance updates, home service metrics, and pending action items. Monthly Reports: Full operational performance review financial syncing, staff performance, fleet status, inventory valuation, compliance summary, and strategic recommendations.<br>All reports delivered complete, accurate, and on time. This is a primary function of the role. No reminders. No follow-ups. No exceptions.<br>Experience: Minimum 3 years in operations coordination, administration, logistics, workshop/service centre management, fleet coordination, or facilities management.<br>Industry Background: Automotive, car care, detailing, workshop, fleet, logistics, or multi-site service operations experience is strongly preferred. Candidates from these sectors will be prioritized.<br>Driving License: Valid UAE driving license— mandatory. Technical Skills: Strong proficiency in Google Workspace (Drive, Sheets, Docs, Calendar, Gmail) and Microsoft Office (Excel, Word).<br>Zoho (Advantage): Working experience with Zoho suite (Inventory, Books, People, CRM, Desk) is a significant advantage.<br>Communication: Excellent written and verbal English. Urdu/Hindi language verbally , Arabic is a plus.<br>Work Ethic: Self-directed, structured, detail-driven, deadline-conscious, and capable of managing multiple concurrent responsibilities with minimal supervision and handle flexible workhours.

Role Description A Head of Operations is responsible for leading and overseeing the organization's day-to-day operational activities, developing operational strategies, managing teams and resources, improving processes, controlling costs, and ensuring the efficient delivery of products and services. The role works closely with senior management and cross-functional departments to achieve business objectives, maintain operational excellence, ensure regulatory compliance, and drive sustainable organizational growth. Key Responsibilities Lead and oversee the organization's overall day-to-day operational activities. Develop and implement operational strategies, plans, policies, procedures, and performance objectives aligned with business goals. Translate organizational strategy into practical operational plans, priorities, targets, and measurable outcomes. Manage and coordinate multiple departments, teams, business units, projects, and operational functions as required. Establish operational KPIs, performance standards, service levels, productivity targets, and business-performance metrics. Monitor operational performance and ensure departments consistently achieve agreed objectives and targets. Identify operational bottlenecks, inefficiencies, service gaps, resource constraints, and process risks. Develop and implement initiatives to improve operational efficiency, productivity, service quality, profitability, and customer satisfaction. Lead continuous-improvement programs, process optimization, workflow redesign, automation, and operational transformation initiatives. Manage operational budgets, expenditure, resource allocation, cost controls, and financial-performance targets. Monitor operating costs and identify opportunities to reduce waste, improve resource utilization, and increase operational profitability. Develop workforce plans and ensure appropriate staffing levels, skills, structures, and resources are available to support business requirements. Lead, coach, mentor, and develop managers, supervisors, and operational teams. Establish clear responsibilities, performance expectations, accountability structures, and reporting lines across operational functions. Support recruitment, onboarding, training, performance management, succession planning, and employee-development initiatives. Promote a culture of accountability, collaboration, operational discipline, customer service, and continuous improvement. Coordinate closely with finance, HR, procurement, supply chain, logistics, sales, marketing, IT, legal, compliance, and other departments. Ensure effective communication and coordination between operational teams and senior management. Oversee supply chain, procurement, logistics, facilities, production, service delivery, customer operations, or other business functions where applicable. Monitor operational capacity, workflow, demand, resources, inventory, equipment, facilities, and service requirements. Ensure products and services are delivered according to agreed quality, cost, schedule, and service standards. Monitor customer-service performance, customer complaints, service failures, operational incidents, and corrective actions. Develop and maintain operational policies, standard operating procedures (SOPs), workflows, controls, and process documentation. Ensure operational activities comply with applicable laws, regulations, contractual requirements, industry standards, and company policies. Work with legal, compliance, risk, and quality teams to identify and mitigate operational and regulatory risks. Establish appropriate risk-management, business-continuity, emergency-response, and operational-resilience processes. Lead operational response to critical incidents, business disruptions, service failures, supply interruptions, and other major operational challenges. Monitor supplier, contractor, service-provider, and third-party performance where applicable. Negotiate or support commercial arrangements, service agreements, operational contracts, and supplier relationships as required. Review operational reports, financial information, customer data, productivity metrics, and performance trends to support management decisions. Prepare operational dashboards, management reports, business reviews, forecasts, budgets, and strategic recommendations. Use data and business intelligence to identify trends, risks, opportunities, and operational improvement priorities. Oversee implementation of operational technology, ERP systems, workflow platforms, automation tools, and digital-transformation initiatives. Ensure effective management and protection of company assets, equipment, facilities, technology, and operational resources. Monitor operational quality, safety, security, compliance, and service standards. Establish audit, inspection, quality-control, and operational-review processes where required. Work with senior leadership to develop annual operating plans, budgets, growth strategies, and organizational priorities. Support business expansion, new-site launches, new products or services, market entry, restructuring, and strategic operational initiatives. Evaluate operational risks and develop contingency plans, alternative processes, and recovery strategies. Maintain strong relationships with key customers, partners, suppliers, regulators, service providers, and other stakeholders. Ensure confidentiality and appropriate protection of operational, commercial, financial, employee, customer, and strategic information. Monitor industry trends, market developments, emerging technologies, operational best practices, and competitive practices. Identify opportunities to improve operational efficiency, profitability, service quality, productivity, scalability, customer satisfaction, and organizational performance. Contribute to continuous improvement of business operations, workforce performance, process efficiency, cost management, risk control, service delivery, and long-term organizational growth. Qualifications Bachelor's degree in Business Administration, Operations Management, Management, Supply Chain Management, Engineering, or a related field. Master's degree in Business Administration (MBA), Operations Management, or a related discipline is advantageous. Significant experience in operations management, business operations, general management, or a related senior leadership position. Demonstrated experience managing multiple operational functions, departments, teams, projects, or business units. Strong knowledge of operational strategy, business processes, performance management, resource planning, cost control, and organizational development. Proven experience developing and implementing operational strategies, policies, procedures, KPIs, and performance-improvement programs. Strong financial understanding, including budgeting, forecasting, cost management, profitability analysis, and resource allocation. Excellent leadership, team-management, coaching, mentoring, delegation, and organizational-development skills. Strong analytical, strategic-thinking, problem-solving, decision-making, and risk-management abilities. Excellent communication, negotiation, presentation, stakeholder-management, and interpersonal skills. Strong understanding of process improvement methodologies, operational excellence, Lean, Six Sigma, or similar approaches is advantageous. Proficiency in Microsoft Office, particularly Excel, Power Point, Word, and Outlook. Familiarity with ERP, CRM, business intelligence, workflow-management, operational reporting, and other enterprise systems is advantageous. Strong knowledge of compliance, risk management, health and safety, quality management, and business-continuity principles. Experience managing suppliers, contractors, service providers, strategic partners, and external stakeholders is advantageous. Strong understanding of workforce planning, organizational structures, talent development, and performance-management practices. Ability to analyze operational data, identify performance trends, and convert insights into practical business improvements. Experience leading organizational change, digital transformation, process automation, restructuring, or business-expansion initiatives is advantageous. Ability to manage complex operations, competing priorities, tight deadlines, operational disruptions, and high-pressure situations. Relevant professional qualifications in operations management, supply chain, project management, Lean Six Sigma, or business management are advantageous. Strong ability to work effectively with CEOs, executive leadership, department heads, managers, employees, customers, suppliers, regulators, and other stakeholders. Professional, strategic, accountable, decisive, commercially aware, proactive, adaptable, and results-oriented. Strong commitment to operational excellence, business performance, cost efficiency, service quality, employee development, risk management, customer satisfaction, scalability, and continuous improvement.

<p>We are seeking an experienced, commercially driven, and results-oriented Retail Sales Director – Mobile &amp; Accessories to lead the growth and performance of our Kiosk Retail Cluster across the assigned market. &nbsp;</p><p>The role will have end-to-end responsibility for the sales, profitability, operational performance, inventory productivity, customer experience, and people development of the kiosk network.&nbsp;</p><p>The successful candidate will bring a strong understanding of high-volume, small-format retail and the ability to translate commercial strategy into consistent execution at the store level. &nbsp;&nbsp;</p><p>As the leader of a fast-paced kiosk business, you will be responsible for maximizing footfall conversion, average transaction value, units per transaction, gross margin, and sales productivity, while maintaining strong operational controls and an engaging customer experience. &nbsp;&nbsp;</p><p>You will also play a key role in network expansion, identifying new locations and business opportunities, negotiating with key stakeholders, and building a scalable operating model for future growth. &nbsp;&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Key Responsibilities&nbsp;</strong></p><p>&nbsp;</p><p><strong>Commercial Strategy &amp; Revenue Growth:&nbsp;</strong></p><p>Develop and execute the overall sales and commercial strategy for the Mobile &amp; Accessories kiosk network.&nbsp;</p><p>Own cluster-level revenue, gross margin, EBITDA/profitability, and sales productivity targets.&nbsp;</p><p>Establish annual, quarterly, and monthly sales plans, translating business objectives into clear targets for each kiosk and team.&nbsp;</p><p>Drive continuous improvement in key retail KPIs, including: Sales per kiosk / sales per square foo, conversion rate, Average Transaction Value (ATV), Units per Transaction (UPT, gross margin, attachment,t and cross-sell rate, inventory turnover. Identify opportunities to increase revenue through upselling, cross-selling, bundles, promotions, and product mix optimization.&nbsp;</p><p>Monitor market trends, competitor activity, pricing, consumer behavior, and emerging mobile accessory categories to maintain a competitive product proposition.</p><p>&nbsp;</p><p><strong>Kiosk Network Expansion &amp; Business&nbsp;</strong></p><p>Development: Identify and evaluate high-potential locations, including shopping malls, hypermarkets, transit hubs, high-footfall retail destinations, and other strategic venues.&nbsp;</p><p>Develop business cases for new kiosk locations, including sales forecasts, investment requirements, operating costs, payback, and profitability expectations.&nbsp;</p><p>Lead the commercial and operational rollout of new kiosks, ensuring timely opening and readiness. Develop a scalable kiosk operating model that supports rapid expansion while maintaining consistent customer and brand standards. Evaluate the performance of existing locations and recommend relocation, resizing, refurbishment, consolidation, or closure where appropriate</p><p>Operational Excellence&nbsp;</p><p>Establish and continuously improve standardized SOPs and operating standards across the kiosk network.&nbsp;</p><p>Ensure strict compliance with procedures covering: Opening and closing Cash management and reconciliation, inventory receiving and transfers Stock counts and inventory audits Loss prevention and shrinkage control Discount and promotional controls Health, safety, and mall compliance.e Ensure all kiosks consistently meet required standards for customer service, appearance, availability, and operational discipline.&nbsp;</p><p>Use sales and operational data to identify performance gaps and implement corrective action plans</p><p>&nbsp;</p><p><strong>Merchandising &amp; Customer Experience&nbsp;</strong></p><p>Develop and maintain a compelling visual merchandising strategy specifically designed for small-footprint, high-traffic kiosk environments.&nbsp;</p><p>Optimize product placement, price communication, promotional displays, and product adjacencies to maximize conversion and basket size.&nbsp;</p><p>Ensure the right balance between fast-moving mobile accessories, premium products, impulse purchases, and emerging categories.&nbsp;</p><p>Partner with marketing and brand teams to execute seasonal campaigns, product launches, promotions, and in-store activations.&nbsp;</p><p>Maintain a consistently high standard of customer engagement and service across all locations</p><p>&nbsp;</p><p><strong>Inventory &amp; Product Management</strong></p><p>Partner closely with Supply Chain, Procurement, and Merchandising teams to maintain optimum inventory availability.&nbsp;</p><p>Ensure strong availability of high-demand and fast-moving products while controlling excess and obsolete inventory.&nbsp;</p><p>Establish appropriate stock cover, replenishment, assortment, and allocation strategies by kiosk. Monitor inventory ageing, sell-through, stock variance, shrinkage, and inventory turnover.&nbsp;</p><p>Develop action plans to accelerate the sale of slow-moving and ageing inventory without unnecessarily eroding margins</p><p>&nbsp;</p><p><strong>Leadership &amp; Talent Development</strong>&nbsp;</p><p>Lead and develop Area Sales Managers, Kiosk Supervisors, and frontline Sales Associates across the network. Build a high-performance, customer-focused sales culture based on accountability, ownership, and continuous improvement. Establish clear individual and team KPIs and ensure consistent performance management.&nbsp;</p><p>Develop structured training programs covering: Product knowledge, consultative selling, cross-selling and upselling, objection handling, closing techniques, customer experience, product demonstrations.s Implement effective incentive and recognition programs to drive performance, engagement, and retention.&nbsp;</p><p>Identify and develop high-potential employees to build a strong internal leadership pipeline</p><p>&nbsp;</p><p><strong>P&amp;L &amp; Financial Management&nbsp;</strong></p><p>Own the financial performance of the kiosk cluster, including revenue, gross margin, operating expenses, and profitability.&nbsp;</p><p>Prepare and manage budgets, forecasts, and business plans. Analyze kiosk-level profitability and identify opportunities to improve cost efficiency and returns.&nbsp;</p><p>Monitor labor productivity, rental costs, promotional spending, inventory costs, and other key operating expenses.&nbsp;</p><p>Ensure commercial decisions are supported by robust financial analysis and clear return-on-investment expectations</p><p>&nbsp;</p><p><strong>Landlord, Mall &amp; Strategic&nbsp;</strong></p><p>Partner Management acts as the senior commercial contact for mall management, landlords, property operators, and strategic retail partners.&nbsp;</p><p>Manage relationships relating to kiosk placement, trading hours, lease compliance, operational requirements, visibility, and commercial performance.&nbsp;</p><p>Identify opportunities to improve kiosk locations, negotiate better commercial terms, and secure strategic placements. Work closely with mobile brands, accessory manufacturers, distributors, and other partners to secure: Promotional support, co-marketing investment, Product launches, Exclusive offers, Commercial incentives, training, and merchandising support&nbsp;</p><p>&nbsp;</p><p><strong>Reporting, Analytics &amp; Governance</strong></p><p>&nbsp;Establish a robust performance reporting framework covering daily, weekly, and monthly commercial and operational KPIs.&nbsp;</p><p>Provide regular performance updates and strategic recommendations to the CEO and senior management.&nbsp;</p><p>Use data and analytics to identify trends, underperforming locations, sales opportunities, and operational risks.&nbsp;</p><p>Drive a culture of fact-based decision-making and performance accountability across the organization.&nbsp;</p><p>&nbsp;</p><p><strong>Qualifications &amp; Experience&nbsp;</strong></p><p>Essential: 8+ years of progressive retail sales experience, with at least 3–5 years in a senior regional, multi-site, or director-level leadership role.&nbsp;</p><p>Proven experience managing a multi-location retail network, preferably kiosks, pop-ups, stores, or other small-format/high-footfall retail environments.&nbsp;</p><p>Strong industry experience in mobile phones, consumer electronics, telecom, mobile accessories, or related retail categories.&nbsp;</p><p>Demonstrated track record of delivering revenue growth, margin improvement, and profitable retail expansion.&nbsp;</p><p>Strong understanding of retail KPIs, including conversion, ATV, UPT, sales per square foot, gross margin, sell-through, stock turnover, and labor productivity.&nbsp;</p><p>Proven experience with P&amp;L ownership, budgeting, forecasting, and financial analysis.&nbsp;</p><p>Strong commercial and negotiation skills with experience managing landlords, mall operators, vendors, distributors, and brand partners.&nbsp;</p><p>Demonstrated ability to recruit, lead, coach, and develop large frontline sales teams. Strong analytical, problem-solving, and decision-making capabilities.&nbsp;</p><p>Excellent communication, negotiation, presentation, and stakeholder-management skills.&nbsp;</p><p>Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related discipline.&nbsp;</p><p>A Master’s degree or relevant professional qualification is an advantage</p>