Residential supervisor Jobs
4947 Jobs Found
UAE - Abu Dhabi Emirate
Job Overview<br><br> JOB DESCRIPTION <br><br>At Weatherford, we are committed to delivering innovative solutions that shape the future of construction. As an Assembler, you will play a pivotal role in ensuring the highest quality standards and driving operational excellence. Join our team of experts and contribute to our mission of providing sustainable and cutting-edge products that exceed customer expectations.<br><br>Responsibilities<br><br>Assemble equipment according to engineered drawings and established procedures, ensuring accuracy and functionality.<br><br>Inspect completed components for quality and compliance with specifications.<br><br>Maintain an organized and clean work area, ensuring proper maintenance of company-supplied tools.<br><br>Contribute to the development and improvement of assembly procedures, fostering a culture of continuous improvement.<br><br>Adhere to all safety regulations, company policies, and quality management systems.<br><br>Operate various equipment and machinery required for the assembly process.<br><br>Collaborate effectively with team members and supervisors to achieve production goals.<br><br>Skills<br><br>Excellent mechanical aptitude and ability to read and comprehend technical drawings.<br><br>Strong attention to detail and commitment to producing high-quality work.<br><br>Effective verbal communication skills to coordinate with team members and supervisors.<br><br>Basic computer skills for data entry and documentation<br><br>Qualifications<br><br>Fresh graduate<br><br>High School or Diploma<br><br>About Us<br><br>Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.<br><br>We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.<br><br>Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.<br><br>When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.<br><br>Join Us<br><br>Weatherford is producing energy for today and tomorrow- with global opportunities as unlimited as your sense of adventure. Join us to make an impact on our customers, the industry, and the world.<br><br>Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Marriott Hotels & Resorts
UAE
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<span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Food and Beverage Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.<br>• Ensures compliance with all applicable laws and regulations.<br>• Ensures compliance with food handling and sanitation standards.<br>• Ensures staff understands local, state and Federal liquor laws.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Monitors alcohol beverage service in compliance with local laws.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.<br>• Handles guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Ensures corrective action is taken to continuously improve service results.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Ensures employees are treated fairly and equitably. Strives to improve employee retention.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Ensures recognition is taking place across areas of responsibility.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Four Seasons Hotels and Resorts
UAE
<h2 class="h5">Job description</h2>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.<br><br><p><b>About the role</b></p><br><br><br><p>The Security Manager is responsible for protecting an organization's people, assets, facilities, and information by overseeing all security operations. This role develops and implements security policies, manages security personnel, conducts risk assessments, investigates incidents, ensures regulatory compliance, and leads emergency response activities. The Security Manager also coordinates security training, monitors security systems, and works closely with internal departments and external authorities to maintain a safe and secure environment. Strong leadership, risk management, problem-solving, and communication skills are essential for success in this role. </p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Build, lead, and develop a skilled, motivated Security team; promote continuous improvement and uphold company values.</li><li>Oversee all aspects of residence safety and security, including guest and employee incidents, emergency response, and crisis management.</li><li>Plan and conduct mandatory safety, fire, and emergency training; ensure compliance with UAE laws and company policies.</li><li>Lead health, safety, and risk assessments; ensure preventive measures and standards are in place and updated.</li><li>Investigate, document, and follow up on incidents; maintain clear records aligned with legal and insurance requirements.</li><li>Manage and maintain security systems, surveillance, alarms, and key control; ensure all equipment is functional and compliant.</li><li>Foster collaboration across departments; communicate security procedures and updates effectively to all residence staff.</li><li>Monitor department budgets, labor costs, and service contracts; ensure operational efficiency and resource optimization.</li></ul><br><p><b>What you will bring</b></p><br><br><ul><li>Minimum of 3 years' experience as head of department in 5-star luxury hotels and resort.</li><li><span>The candidate must be confident and articulate, with the ability to deliver security awareness and operational training to managers and employees. They should demonstrate strong communication, professionalism, and the confidence to engage audiences at all levels while representing the Security Department effectively.</span> .</li><li><span>Technology-savvy with the ability to quickly adapt to new security technologies, digital platforms, and operational systems. Demonstrates a proactive approach to learning and implementing new technological solutions.</span></li><li>Proven aptitude in customer service.</li></ul><br><p><b>What we offer</b></p><br><br><ul><li>Work Authorization. </li><li>Competitive tax-free salary and service charge. </li><li>Annual Incentive Plan. </li><li>Live out allowance. </li><li>Medical and life insurance. </li><li>Paid annual leave. </li><li>Paid home leave ticket. </li><li>End of service gratuity. </li><li>Learning & Development Programs. </li><li>Career opportunities and international transfer. </li><li>And more... </li></ul><br><p><b>Schedule & Hours:</b></p><br><br><ul><li>5 days per week over 48 working hours</li></ul><br><br><br><br><br> </div>
UAE - Dubai
Job Location:<br><br>La Suite Dubai Hotel & Apartment<br><br>NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.<br><br>We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.<br><br>The Food & Beverage Attendant is responsible for delivering exceptional guest service by serving food and beverages efficiently and professionally. The role involves taking orders, serving guests, maintaining cleanliness and hygiene standards, handling guest requests, and ensuring a positive dining experience in accordance with company standards.<br><br>Reports To<br><br>F&B Manager<br><br>Job Summary<br><br>The Food & Beverage Attendant is responsible for delivering exceptional guest service by serving food and beverages efficiently and professionally. The role involves taking orders, serving guests, maintaining cleanliness and hygiene standards, handling guest requests, and ensuring a positive dining experience in accordance with company standards.<br><br>Key Responsibilities<br><br>Guest Service<br><br>Welcome guests in a friendly, professional, and courteous manner. Present menus, explain menu items, promotions, and special offers. Take food and beverage orders accurately and efficiently. Serve food and beverages according to established service standards. Respond promptly to guest inquiries, requests, and complaints. Ensure guest satisfaction throughout the dining experience.<br><br>Operational Duties<br><br>Set up, clean, and maintain dining areas before, during, and after service. Prepare tables with required tableware, linens, and condiments. Clear and reset tables promptly. Assist with buffet setup, replenishment, and breakdown when required. Process guest bills and payments accurately following company procedures. Follow opening and closing checklists for the assigned outlet.<br><br>Food & Beverage Knowledge<br><br>Maintain thorough knowledge of menu items, ingredients, and preparation methods. Promote and upsell food and beverage offerings to enhance guest experience and increase revenue. Communicate special requests and dietary requirements accurately to the kitchen team. Ensure food is served at the correct temperature and presentation standards.<br><br>Health, Safety & Hygiene<br><br>Adhere to food safety, HACCP, and hygiene regulations. Maintain high standards of personal grooming and professional appearance. Ensure cleanliness of workstations, equipment, and dining areas. Follow all health, safety, and emergency procedures.<br><br>Teamwork & Communication<br><br>Work collaboratively with kitchen and service teams to ensure efficient operations. Attend departmental meetings and training sessions. Support colleagues during peak service periods. Maintain effective communication with supervisors and team members.<br><br>Qualifications & Experience<br><br>High School Diploma or equivalent qualification. Previous experience in a restaurant, hotel, café, or hospitality environment preferred. Basic knowledge of food and beverage service standards. Good understanding of food safety and hygiene practices.<br><br>Skills & Competencies<br><br>Excellent customer service skills. Strong communication and interpersonal abilities. Positive attitude and professional appearance. Ability to work under pressure in a fast-paced environment. Good organizational and multitasking skills. Basic numerical and cash-handling skills. Team-oriented with a willingness to learn.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!
UAE - Abu Dhabi Emirate
Waagner Biro Bridge Services is a leader in delivering high-quality projects in bridge construction, steel structures, and marine engineering. Known for iconic and technically advanced structures, we also provide design and build solutions for harbors, marinas, and jetties.<br><br>Our comprehensive facility management services cover bridges, road infrastructure, buildings, and aviation facilities, ensuring long-term performance and excellence. At Waagner Biro, we are committed to achieving the extraordinary in every project.<br><br>???? Learn more: www.waagnerbiro-bridgesystems.com<br><br><br><br>Job Description<br><br>We are seeking an experienced and detail-oriented Draughtsman to join our dynamic team in Al Ain, United Arab Emirates. In this role, you will be responsible for producing high-quality technical drawings and documentation that support our construction and engineering projects. You will work collaboratively with engineers, project managers, and site teams to ensure all drawings meet design specifications, safety standards, and regulatory requirements. This is an excellent opportunity for a skilled professional who is passionate about precision, innovation, and delivering exceptional results in a supportive and inclusive work environment.<br><br>Develop and prepare detailed technical drawings, including design, shop, and as-built drawings for various project components Create comprehensive reinforcement detailing and bar bending schedules (BBS) for structural elements Prepare cross-sections, profiles, and detailed specification sheets with accuracy and clarity Develop 2D and 3D construction staging sequences and temporary works drawings (scaffolding, formwork, falsework, etc.) Ensure all drawings comply with local UAE/GCC building codes, safety standards, and industry best practices Conduct internal quality checks and maintain drawing accuracy, consistency, and organization Manage drawing submissions, transmittals, revision logs, and document control processes Respond to consultant and authority comments promptly; revise and update drawings as needed Collaborate effectively with multidisciplinary teams, including structural engineers, site supervisors, and other departments Attend coordination meetings and provide technical input on constructability and design feasibility Maintain organized filing systems and ensure all documentation is properly archived and accessible Stay current with industry standards, software updates, and emerging drafting technologies<br><br><br>Qualifications<br><br>Diploma or Bachelor's degree in Civil Engineering, Drafting Technology, Architecture, or related field Minimum 10+ years of professional experience in structural drafting and technical drawing Minimum 5 years of experience in bridge works, building construction, or heavy civil projects Minimum 3+ years of experience in temporary works design and documentation Advanced proficiency in Auto CAD, Civil 3D, and Micro Station Strong knowledge of MS Office suite (Word, Excel, Power Point) Experience with document control systems such as Aconex, Project Wise, or equivalent platforms Comprehensive understanding of AASHTO, British Standards (BS), Eurocode, and local UAE/GCC building codes and safety regulations Demonstrated expertise in constructability analysis and safety compliance documentation Excellent technical drawing and visualization skills with strong spatial reasoning Exceptional attention to detail and commitment to quality assurance Strong analytical and problem-solving abilities Excellent communication and interpersonal skills with the ability to work collaboratively in team environments Proficiency in time management and organizational skills Ability to manage multiple projects simultaneously and meet tight deadlines Flexibility and adaptability to changing project requirements and priorities Familiarity with local UAE construction standards and regulatory requirements is highly desirable
UAE - Dubai
It's more than a job<br><br>When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.<br><br><br><br>Air Logistics Customs Clearance Specialist is responsible for providing high-quality end-to-end operational services including customs clearance, cargo retrieval/handover, documentation and transport coordination to ensure that cargo is received and delivered in good condition within the agreed timeframe.<br><br>How you create impact<br><br>Monitor shipment status, manage end‑to‑end air logistics operations and ensure all service timelines are met Handle customs clearance processes Coordinate with GHA for cargo retrieval/handover including delivery order issuance, slot booking and customs inspection when applicable Nominate customer/agent for direct collection at terminal when required Arrange transportation and ensure timely cargo collection/delivery Update shipment milestones and upload required documents in a timely manner Prepare and control shipment documentation such as exit/entry forms, claim submissions and related paperwork Handle discrepancies and deviations, including missing cargo, cargo damage reports and claims with proactive updates to stakeholders. Report operational issues, disputes or discrepancies to supervisors, managers, divisional managers or branch managers in an immediate manner.<br><br>What we would like you to bring<br><br>Proven experience in air logistics operations and AOG cargo. Strong knowledge of customs clearance procedures and air cargo handling. Experience in leading teams or supervising operational functions. Excellent communication and stakeholder management skills. Strong analytical and problem‑solving abilities with a proactive mindset. Ability to work under pressure and manage multiple priorities effectively. High attention to detail and commitment to operational accuracy. Proficiency in shipment documentation and milestone management. Valid driving licence. Willingness to work in a shift‑based schedule.<br><br>What's in it for you<br><br>You will join a global industry leader in a dynamic airport‑based environment, working closely with international stakeholders and operational partners. The role offers strong opportunities for professional growth, exposure to complex logistics operations, involvement in process improvement initiatives, and a collaborative culture that values ownership, innovation, and continuous development, supported by competitive compensation and benefits.<br><br>Who we are<br><br>Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.<br><br>As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.<br><br>We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Dopamine Travel & Tourism
UAE - Dubai
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Act as the first point of contact for Arabic-speaking customers, providing exceptional support via phone, email, and chat.</li><li>Educate customers on product features, services, and policies, ensuring a clear understanding and promoting customer satisfaction.</li><li>Troubleshoot and resolve customer inquiries and issues related to products, services, or accounts with accuracy and empathy.</li><li>Document all customer interactions, issues, and resolutions meticulously in the CRM system for tracking and analysis.</li><li>Escalate complex or unresolved issues to appropriate departments or supervisors, ensuring timely follow-up and resolution.</li><li>Gather customer feedback and insights, relaying them to management to contribute to service and product improvements.</li><li>Maintain a high level of product and service knowledge to effectively address customer needs and concerns.</li><li>Proactively identify opportunities to enhance the customer experience and build strong customer relationships.</li><li>Adhere to company service standards, scripts, and procedures while maintaining a personalized approach.</li><li>Contribute to team goals by achieving individual performance metrics and participating in training sessions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fluent in spoken and written Arabic, with a strong command of English for internal communication.</li><li>High school diploma or equivalent; associate's or bachelor's degree preferred.</li><li>Minimum of 2 years of experience in a customer-facing role, preferably in a call center or service industry.</li><li>Proven ability to communicate effectively and empathetically with diverse customer bases.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Excellent problem-solving skills and the ability to think critically under pressure.</li><li>Demonstrated patience, resilience, and a positive attitude when handling challenging situations.</li><li>Strong organizational skills with the ability to manage multiple tasks simultaneously.</li><li>Adaptability to learn new products, services, and technologies quickly.</li><li>A genuine passion for helping others and exceeding customer expectations.</li></ul><p></p></section>
toto
UAE - Abu Dhabi
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Manage end-to-end nursery projects from planning to completion.</p></li><li><p>Coordinate with clients to understand project requirements and ensure customer satisfaction.</p></li><li><p>Lead meetings with clients, consultants, contractors, and internal teams.</p></li><li><p>Prepare project schedules, progress reports, and management presentations.</p></li><li><p>Monitor project budgets, costs, invoicing, and financial performance.</p></li><li><p>Ensure timely procurement and availability of nursery materials, plants, and resources.</p></li><li><p>Supervise nursery operations, maintenance, irrigation, and landscaping activities.</p></li><li><p>Manage project risks and resolve operational challenges effectively.</p></li><li><p>Ensure compliance with company policies, quality standards, and HSE regulations.</p></li><li><p>Lead and mentor nursery staff, supervisors, and site teams.</p></li><li><p>Prepare weekly and monthly reports on project progress, financial status, and KPIs.</p></li><li><p>Coordinate with finance, procurement, logistics, and other departments for smooth project execution.</p></li><li><p>Develop and maintain strong relationships with clients and stakeholders.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Agriculture, Horticulture, Forestry, Landscape Management, or a related field.</p></li><li><p>Project Management certification (PMP or equivalent) is an advantage.</p></li><li><p>Minimum 7–10 years of experience in nursery, landscaping, or horticulture project management.</p></li><li><p>Experience managing large-scale commercial or government landscape projects is preferred.</p></li></ul><p>Skills & Competencies</p><ul><li><p>Strong project management and organizational skills.</p></li><li><p>Excellent client relationship and stakeholder management.</p></li><li><p>Financial planning, budgeting, and cost control.</p></li><li><p>Strong reporting and presentation skills.</p></li><li><p>Leadership and team management.</p></li><li><p>Negotiation and problem-solving abilities.</p></li><li><p>Excellent communication in English (Arabic is an advantage).</p></li><li><p>Proficiency in Microsoft Office and project management software.</p></li><li><p>Knowledge of nursery operations, plant production, irrigation systems, and landscape maintenance.</p></li></ul><p>Key Performance Indicators (KPIs)</p><ul><li><p>On-time project delivery.</p></li><li><p>Client satisfaction and retention.</p></li><li><p>Budget adherence and cost optimization.</p></li><li><p>Quality compliance and HSE performance.</p></li><li><p>Team productivity and operational efficiency.</p></li><li><p>Accurate and timely financial and project reporting.</p></li></ul><p></p></section>
UAE - Dubai
Position Overview<br>The Hub Manager is responsible for managing the operation of the learning hub. As a key member of the leadership team, the role ensures the delivery of high-quality academic and operational outcomes while fostering a positive, engaging environment for students and staff. Reporting directly to the Head of School, the Hub Manager drives student enrollment growth, retention, and achievement, while maintaining alignment with the school’s strategic objectives and regulatory requirements.<br>Key Responsibilities Acts as a member of the i Cademy Middle East leadership team, reporting to the Head of School. Contributes meaningfully to the development and implementation of the school’s Strategic Plan. Manages the day-to-day operations of the learning hub. Holds accountability for growth and retention of student enrollment numbers. Reports and coordinates with the Head of School and Hub Leads regarding the academic performance of the students in the program. Assists the Head of School in accreditation tasks, and other duties as assigned by the Head of School. Responsible for the recruitment and hiring of Learning Coaches and other academic staff. Works closely with the Hub staff to achieve high standards of student engagement and achievement. Manages student behavioral issues as they arise, in cooperation with the Learning Coaches and coordinates and conducts meetings with parents as necessary. Supervises and oversees non-academic matters such as the development and implementation of operational and daily policies, scheduling, activities, in-person parent meetings and other general issues. Maintains uniformity and implementation of the Hub procedures and policies according to school requirements. Works closely with the Head of School and General Manager to develop, implement and manage the Hub budget. Manages Hub staff and conducts formal and informal evaluations on a regular basis to ensure high standards of performance. Organizes workshops and development activities to train Hub staff in the specific skills required to perform their role. In cooperation with the Community Relations Manager, develops and attends community engagement events and field trips for the Hub and UAE-based students. Assists the Marketing Team in the provision of information and support when blended-model programs are being considered for placement in partnerships, schools, or other entities in the GCC. Communicates all pertinent information concerning the Hub and Virtual Learning Coach Program to the i Cademy Middle East leadership, including but not limited to student matters, enrollments, sales, business development and academic staff. Performs other duties as assigned. <br>Role Requirements Bachelor’s Degree in Education or a related field (Master’s Degree preferred)3-5 years of school / academic leadership experience preferably within American-curriculum schools A passion for education and for the development and well-being of our students and staff Familiarity with the school regulatory requirements of the UAEExperience in online education, or the desire to develop and understanding of online learning Proficient in MS Excel, MS Word, and Outlook Possess a high level of interpersonal skills and professionalism, including the ability to work virtually with colleagues and supervisors located around the world.
UAE - Dubai
Additional Information<br><br>Job Number 26061718<br><br>Job Category Human Resources<br><br>Location Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
UAE - Dubai
Additional Information<br><br>Job Number 26061718<br><br>Job Category Human Resources<br><br>Location Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
UAE - Dubai
<p><h4>Position summary</h4>
<p>Assist and support management and the leadership team with handling and resolving human resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers and supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation, and transfer request logs. Create and maintain new hire and personnel files and enter them into human resources information systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9s). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform human resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate human resources data reports as necessary. Answer phone calls and record messages. Create and type office correspondence using computer. Serve as human resources subject matter expert and participate on project teams. Train new hires on human resources processes, programs, policies, information systems, etc.</p>
<p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<ul>
<li><strong>Education:</strong> High school diploma or G.E.D. equivalent.</li>
<li><strong>Related work experience:</strong> At least 1 year of related work experience.</li>
<li><strong>Supervisory experience:</strong> No supervisory experience.</li>
<li><strong>License or certification:</strong> None.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour, and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span>At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you are part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title. At Crowne Plaza, we look for people who are dynamic and passionate! People who excel in their role and help our guests succeed too.</span></span></p><br><p><span><span>The Crowne Plaza Dubai Marina will be the perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-meter hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants</span></span></p><br><p><span><span>With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely; enjoy the hotel that has mastered the balance between the modernism of the business world and traditions of the Arabian hospitality.</span></span></p><br><p><span><span>We have an exciting opportunity for you as <strong>Chef de Partie - Pastry </strong>to join our enthusiastic team at Crowne Plaza Dubai Marina.</span></span></p><br><p><span><span>As a Chef de Partie - Pastry you are responsible to take care of the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:</span></span></p><br><ul><li><p><span><span>Prepare all food items for a la carte and/or buffet menus according to the hotel’s recipes and standards.</span></span></p><br></li><li><p><span><span>Have full knowledge of all menu items, daily features and promotions.</span></span></p><br></li><li><p><span><span>Arrange and decorate dishes with taste and refinement.</span></span></p><br></li><li><p><span><span>Organize and coordinate the preparations and ensure that the recipes are respected.</span></span></p><br></li><li><p><span><span>Organize and control the work of Commis in your section.</span></span></p><br></li><li><p><span><span>Participate in work meetings with your colleagues and chefs.</span></span></p><br></li><li><p><span><span>Control the stock of your sections and transmit your orders to your superior.</span></span></p><br></li><li><p><span><span>Make suggestions for new preparations, dishes or presentations.</span></span></p><br></li></ul><p><span><span>The successful candidate will be hands-on leader with the ability to positively coach and motivate the team to success. Ideally, the candidate would have minimum 2 years experiences in a similar role in a 5 star hotel; able to handle multi-national team; Strong in HACCP procedures and application; exposure to outlet opening; exposure to a wide variety of outlets. The position required a high organization skill; highly motivated; focus on training and developing staff member; good administration skill.</span></span></p><br><p><span><span>IHG is more than just a great place to stay; we are also one of UAE’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.</span></span><br><span><span>We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.</span></span><br><span><span>We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster.</span></span></p><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Position Summary
<span></span><p> The Manager - Outreach and Engagement is responsible to promote HCT to its local community through alignment of campus practices to community requirements, events and marketing activities in coordination with Central Services. The incumbent is responsible to contribute in the establishment and maintenance of an alumni network in coordination with Central Services</p><br>
<p>Main Responsibilities :</p><br>
<ul>
<li>Lead the implementation of campus Outreach and Engagement strategic objectives and initiatives.</li>
<li>Support with the development and implementation of Outreach and Engagement's policies, procedures and processes, and monitor compliance of subordinates.</li>
<li>Maintain strong communications and engagement with Partnership Central Services to establish effective and consistent working relationship with community stakeholders such as business associations, governmental entities, NGOs and social organisations, in order to understand trends and labour needs, in addition to promoting HCT and its students.</li>
<li>Lead the identification of opportunities to promote HCT and the campus within its community through events, marketing, network of alumni, and engagement with community’s public and private organisations.</li>
<li>Oversee the alignment of campus programmes/ activities to community trends (e.g. demand and supply of talent, practices, and business requirements) and provide advice to campus’ management and academic staff on improvement opportunities.</li>
<li>Lead the establishment and maintenance of Outreach and Engagement database (related to Industry Liaison, Alumni Affairs, Events and Marketing) to enhance overall performance of the function.</li>
<li>Lead the identification of employment opportunities for HCT graduates through continuous networking activities with members of the local community, in close coordination with Alumni Affairs Central Services.</li>
<li>Represent HCT in local conferences and events to promote HCT to its local community.</li>
<li>Oversee campus events and marketing activities to ensure appropriate messages are properly broadcasted and event quality and standards are met.</li>
<li>Negotiate with advertising, marketing and event agencies to receive best service quality within allocated budget and in compliance with central directions and guidelines.</li>
<li>Manage local media involvement in coordination with Communications Central Services and in compliance with media engagement policies, procedures and processes.</li>
<li>Oversee the establishment and management of a local alumni network for the campus and its integration with the broader HCT alumni network.</li>
<li>Oversee the development and implementation of alumni programmes aiming at engaging alumni in campus activities, and providing them with continuous development opportunities, both personally and professionally.</li>
<li>Build relations with HCT alumni in the local and regional community to promote employment of HCT students and reduce their job search time.</li>
<li>Support Academic Operations with the identification of potential employers and work placement opportunities</li>
<li>Coach and mentor subordinates on a regular basis. Contribute in an effective and efficient manner to the recruitment and development of UAE Nationals.</li>
</ul>
<br><br>Requirements
<span></span><p> Qualifications</p><br>
<ul>
<li>Minimum of a bachelor’s degree in a relevant field is required e.g. Marketing, Media Relations, Communications.</li>
<li>Full English and Arabic proficiency are required.</li>
<li>Intermediate computer literacy is required e.g. MS Office, MS Project, Banner. 5. Experience</li>
<li>Minimum of six years of work experience in Outreach and Engagement or any relevant fied with at least two years of experience in a managerial role.</li>
</ul>
<br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>The Human Data Interaction Lab at NYU Abu Dhabi is seeking to appoint a Senior Research Engineer to support and lead the design, development, evaluation, and dissemination of novel systems and tools for decision-making support. The position is intended for a highly experienced researcher and systems builder with strong technical independence, excellent software engineering practices, and a demonstrated ability to translate research ideas into robust, reproducible, and usable tools.</p><br><br>
<p>The successful candidate must be available to start immediately and should bring a minimum of six years of relevant research experience, together with at least a Master’s degree in Computer Science, Computer Engineering, Human-Computer Interaction, Artificial Intelligence, Data Systems, or a closely related field.</p><br><br>
<p>HuDa Lab examines data and decision-making from a tooling and systems-building perspective. The lab designs and builds systems that support decision-making across a variety of domains, including disinformation mitigation, collaborative decision-making, interactive data exploration, and optimization problems in uncertain environments such as stock portfolio optimization. The lab does not specialize in applied data science projects or computational social science research. Candidates whose primary interest is applied data science rather than building tools, systems, and research prototypes for data-driven decision-making are encouraged to consider opportunities in other labs.</p><br><br>
<p>The Senior Research Engineer will be expected to contribute intellectually and technically to ongoing and new research projects. This includes designing and implementing research-grade systems, developing algorithms and interfaces, conducting simulations and comparative performance evaluations, designing and running user studies, maintaining high-quality code and data artifacts, and preparing research outputs for publication and presentation. The candidate should be comfortable working independently, mentoring junior researchers or research assistants, and collaborating closely with faculty, students, and external partners.</p><br><br>
<p><strong>Key responsibilities include:</strong></p><br><br>
<ul>
<li>Designing, building, and maintaining novel systems and tools for decision-making support.</li>
<li>Developing research prototypes, interactive interfaces, data-processing pipelines, and experimental platforms.</li>
<li>Evaluating systems through rigorous experiments, simulations, benchmarks, and user studies.</li>
<li>Maintaining reproducible code, documentation, datasets, and research artifacts through GitHub and other shared repositories.</li>
<li>Preparing technical reports, presentations, research manuscripts, and LaTeX documents.</li>
<li>Contributing to grant-funded research outputs, conference submissions, and journal publications.</li>
<li>Supporting project planning, milestone tracking, and technical coordination across the lab.</li>
<li>Mentoring junior team members in software engineering, experimental design, reproducibility, and research communication.</li>
</ul>
<p>A successful candidate will demonstrate strong experience in systems and tool building, algorithmic thinking, research design, and reproducible experimentation. They should be able to move fluidly between software architecture, implementation, experimental evaluation, and research communication. Strong coding skills are essential, particularly in Python, C++, JavaScript/TypeScript, or comparable languages and frameworks. Experience with SQL, declarative programming, data management, databases, visualization tools, HCI methods, AI/ML systems, optimization, or interactive data systems is highly desirable.</p><br><br>
<p>Applicants should have a strong record of research and technical output, which may include peer-reviewed publications, open-source projects, deployed systems, research prototypes, technical reports, or major software artifacts. Experience presenting research work clearly and concisely is essential, as the lab meets frequently for short status updates and holds regular technical one-on-one meetings to examine research problems in depth.</p><br><br>
<p><strong>Minimum qualifications:</strong></p><br><br>
<ul>
<li>Master’s degree in Computer Science, Computer Engineering, HCI, AI, Data Systems, or a closely related field.</li>
<li>At least six years of relevant research, research engineering, or senior technical experience.</li>
<li>Immediate availability to start the position.</li>
<li>Strong record of designing and building systems, tools, platforms, or research prototypes.</li>
<li>Excellent programming ability in Python, C++, JavaScript/TypeScript, or comparable languages.</li>
<li>Experience with reproducible research practices, GitHub workflows, documentation, and artifact management.</li>
<li>Ability to evaluate systems through experiments, simulations, benchmarks, or user studies.</li>
<li>Strong written and oral communication skills, including experience with technical presentations and LaTeX documents.</li>
<li>Ability to work independently while contributing effectively to a collaborative research environment.</li>
</ul>
<p>The position offers a competitive salary and attractive benefits, including housing allowance, medical insurance, annual home leave allowance, and, where applicable, dependent private school fees. The researcher will have access to excellent research facilities and dedicated support for travel, computing, publications, and research-related expenses.</p><br><br>
<p>Applications will be evaluated immediately and will continue until the position is filled. To apply, please submit a cover letter, curriculum vitae, statement of research interests, a transcript or degree, and two letters of reference, all in PDF format.</p><br><br>
<p>Questions regarding specifics for this position may be directed to Prof. Azza Abouzied at azza@nyu.edu.</p><br><br>
<p><strong>About NYU Abu Dhabi</strong></p><br><br>
<p>https://nyuad.nyu.edu/en/</p><br><br>
<p>NYU Abu Dhabi is the first comprehensive liberal arts and research campus in the Middle East to be operated abroad by a major American research university. Times Higher Education ranks NYU among the top 30 universities in the world, making NYU Abu Dhabi the highest-ranked university in the UAE and MENA region. NYU Abu Dhabi has integrated a highly selective undergraduate curriculum across the disciplines with a world center for advanced research and scholarship. The university enables its students in the sciences, engineering, social sciences, humanities, and arts to succeed in an increasingly interdependent world and advance cooperation and progress on humanity’s shared challenges. NYU Abu Dhabi’s high-achieving students have come from over 120 countries and speak over 100 languages. Together, NYU's campuses in New York, Abu Dhabi, and Shanghai form the backbone of a unique global university, giving faculty and students opportunities to experience varied learning environments and immersion in other cultures at one or more of the numerous study-abroad sites NYU maintains on six continents.</p><br><br>
<p>NYUAD is committed to upholding a culture of non-discrimination, anti-harassment, dignity, and mutual respect; providing equal access and opportunity; and fostering academic excellence in learning, research, and teaching.</p><br><br>
<p>Students are drawn from among the world’s best. They are bright, intellectually passionate, and committed to building a campus environment anchored in mutual respect, understanding, and care. The NYUAD undergraduate student body has garnered an impressive record of scholarships, graduate-school admissions, and other global honors. Graduate education is an area of growth for the University; the current graduate student population of over 100 students is expected to expand in the next decade as doctoral programs are developed.</p><br><br>
<p><strong>Working for NYUAD</strong></p><br><br>
<p>At NYUAD, we recognize that Abu Dhabi is more than where you work; it’s your home. In order for research staff to thrive, we offer a comprehensive benefits package. This starts with a generous relocation allowance; educational assistance for your dependents; access to health and wellness services; and more. NYUAD is committed to research staff success throughout the academic trajectory, providing support for ambitious and world-class research projects and innovative, interactive teaching approaches. Support for dual-career families is a priority. Visit our website for more information on benefits for you and your dependents.</p><br><br>
<p>NYUAD is an equal-opportunity employer. We welcome applications from all qualified candidates and seek individuals who will contribute to the excellence and vibrancy of our academic community.</p><br><br>
<p>Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</p><br><br>
<p><strong>Join NYU Abu Dhabi, an exceptional place for exceptional people.</strong></p><br><br>
<p>NYUAD values belonging and respect; such principles are fundamental to the university’s commitment to excellence. NYUAD is an equal-opportunity employer. We welcome applications from all qualified candidates and seek individuals who will contribute to our vibrant, multidisciplinary research and teaching community. Multidisciplinary research and exceptional teaching in a global campus community are hallmarks of the University’s mission.</p><br><br>
<p>@WorkAtNYUAD</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>• Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets. </span></p><br><br>
<p><span><strong>Customer Service. Sales. Process & Operations. Reporting</strong></span><br><span>• Provide clients with exceptional telephone-based customer services</span><br><span>• Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• Ensure end to end resolution of queries within the specified turnaround time </span><br><span>• Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• Continuously enhance productivity to meet standards.</span><br><span>• Uphold company values consistently.</span><br><span>• Adhere to all relevant rules, regulations, and policies.</span></p><br><br>
<p><span><strong>Regulatory & Business Conduct </strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) </span></p><br><br><b>Skills and Experience</b> <br><p><span>• Team management</span><br><span>• Leadership, Analytical and Interpersonal skills</span><br><span>• Strong communication skills including good grammar and articulation</span><br><span>• Ability to work under pressure and multitask</span><br><span>• Manage conflicts and solve problems</span><br><span>• Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• Graduate</span><br><span>• Prior Customer Service/Sales experience (based on the role)</span><br><span>• Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• Proficient in Excel and adept at navigating multiple systems.</span><br><span>• Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• Accountability, Accuracy, and attention to detail</span><br><span>• Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage </span><br><span>• Should have both Arabic and English speaking skills </span><br><span>• Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
Marriott Hotels & Resorts
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Food and Beverage Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.<br>• Ensures compliance with all applicable laws and regulations.<br>• Ensures compliance with food handling and sanitation standards.<br>• Ensures staff understands local, state and Federal liquor laws.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Monitors alcohol beverage service in compliance with local laws.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.<br>• Handles guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Ensures corrective action is taken to continuously improve service results.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Ensures employees are treated fairly and equitably. Strives to improve employee retention.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Ensures recognition is taking place across areas of responsibility.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Marriott Hotels & Resorts
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>• Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets. </span></p><br><br>
<p><span><strong>Customer Service. Sales. Process & Operations. Reporting</strong></span><br><span>• Provide clients with exceptional telephone-based customer services</span><br><span>• Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• Ensure end to end resolution of queries within the specified turnaround time </span><br><span>• Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• Continuously enhance productivity to meet standards.</span><br><span>• Uphold company values consistently.</span><br><span>• Adhere to all relevant rules, regulations, and policies.</span></p><br><br>
<p><span><strong>Regulatory & Business Conduct </strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Team management</span><br><span>• Leadership, Analytical and Interpersonal skills</span><br><span>• Strong communication skills including good grammar and articulation</span><br><span>• Ability to work under pressure and multitask</span><br><span>• Manage conflicts and solve problems</span><br><span>• Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• Graduate</span><br><span>• Prior Customer Service/Sales experience (based on the role)</span><br><span>• Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• Proficient in Excel and adept at navigating multiple systems.</span><br><span>• Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• Accountability, Accuracy, and attention to detail</span><br><span>• Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage </span><br><span>• Should have both Arabic and English speaking skills </span><br><span>• Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>• Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets. </span></p><br><br>
<p><span><strong>Customer Service. Sales. Process & Operations. Reporting</strong></span><br><span>• Provide clients with exceptional telephone-based customer services</span><br><span>• Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• Ensure end to end resolution of queries within the specified turnaround time </span><br><span>• Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• Continuously enhance productivity to meet standards.</span><br><span>• Uphold company values consistently.</span><br><span>• Adhere to all relevant rules, regulations, and policies.</span></p><br><br>
<p><span><strong>Regulatory & Business Conduct </strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) </span></p><br><br><b>Skills and Experience</b> <br><p><span>• Team management</span><br><span>• Leadership, Analytical and Interpersonal skills</span><br><span>• Strong communication skills including good grammar and articulation</span><br><span>• Ability to work under pressure and multitask</span><br><span>• Manage conflicts and solve problems</span><br><span>• Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• Graduate</span><br><span>• Prior Customer Service/Sales experience (based on the role)</span><br><span>• Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• Proficient in Excel and adept at navigating multiple systems.</span><br><span>• Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• Accountability, Accuracy, and attention to detail</span><br><span>• Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage </span><br><span>• Should have both Arabic and English speaking skills </span><br><span>• Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>