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POSITION: Guest Experience Manager - Black Sheep LOCATION: Dubai, UAE<br>OVERVIEW:Beyond food and drinks, creating long-lasting relationships, fostering loyalty, and delivering deeply personal service with care is a pillar of the Black Sheep hospitality promise. As we open our doors in Dubai, the Guest Experience Manager will be the cornerstone of our operations in a new community, ensuring every guest has an unforgettable experience, from start to finish. At every point of the guest journey, the Guest Experience Manager crafts and curates the hospitality. This role combines operational involvement and oversight with a deep commitment to hospitality, embodying our Core Values.<br>KEY RESPONSIBILITIES OF THE ROLE:Operations - Embody and practice our hospitality values in real time, from the door to the floor of the restaurants. A key element of the experience begins as guests enter the restaurant, where the Guest Experience Manager will practice presence at reception to welcome them and kickstart their journey with us.- Collaborate with kitchen and service teams to ensure seamless operations and build a culture of hospitality excellence.- Monitor service quality and implement improvements as needed.- Assist in the preparation for the weekly high-level meetings and projects.- Ensure a good flow of open communication exists within the team. Community Engagement- Build relationships with local partners and the community to enhance brand presence, including hotels and schools in the region. Beyond guests, work with the community and neighbourhood of our restaurants to continue to make new friends and build brand ambassadorship.- Represent Black Sheep at events and in the local hospitality scene. Guest Relations - Foster a warm and welcoming atmosphere for all guests.- Enhance guest recognition and personalisation through systems, processes and training.- Handle guest enquiries, requests and feedback with professionalism and empathy to build loyalty and retention.- Implement feedback mechanisms to continually refine the guest experience and identify ways to eliminate root causes.- Develop and enhance guest experience initiatives. Leadership- Train, mentor and coach the team on hospitality values and guest experience best practices, starting with reception teams.- Promote a culture of excellence and teamwork within the team.<br>QUALIFACTIONS- Proven experience in hospitality management, preferably in a guest relations or experience role. Minimum two years. Maximum five.- Strong leadership skills with a passion for mentoring and developing team members.- Exceptional communication and interpersonal skills.- Ability to thrive in a fast-paced, dynamic environment.- Knowledge of local culture and trends in the Dubai dining scene is a plus.- Fluent in English and Arabic<br>ARE YOU A BLACK SHEEP?- You put community first and are committed to serving and supporting the individuals in that community.- You have big hopes, big dreams and big aspirations.- You are uncompromising in your pursuit of excellence.- You choose optimism and to play with joy.- You understand that risks are opportunities, and you are not afraid to take them.- You operate with integrity, choosing to do the right thing, not the easy thing, every step of the way.<br>APPLICATION PROCESS:Interested candidates should submit their resume and a cover letter detailing their relevant experience and passion for guest experience here or to nina@blacksheeprestaurants.com.<br>---ABOUT BLACK SHEEPFounded in 2012 by Syed Asim Hussain, Black Sheep is Asia’s most compelling hospitality movement with over 50 restaurants built on connected storytelling and a deep love for the people, places, times and memories that inspired them. At the intersection of art, culture, innovation and hospitality, Black Sheep crafts narrative-driven experiences that have revolutionised the hospitality industry in Hong Kong, the city it calls home, and abroad.<br>A catalyst for the future of hospitality, Black Sheep is community-focused and committed to doing work with a social conscious that will make a positive impact on the world. By choosing to collaborate with others who dream big and by approaching their work with joy and optimism, Black Sheep crafts memories for the guests in the dining room and for those who are part of its journey and has woven itself into the fabric of hospitality’s future.<br>Black Sheep has time and time again established itself as a pioneer in the field of service, defining its own brand and rules of hospitality. Its collective work has received notable recognition from some of the world’s leading culinary awards, including MICHELIN Guide, Asia’s 50 Best and La Liste.
Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!<br>We are currently recruiting for a Senior Regional Manager to join our Total Facilities Management team at our Headquarters, located in DAFZA (Dubai Airport Freezone), Dubai.<br>Scope: To oversee and optimize the operations and service delivery of all hard and soft services contracts. This role involves strategic planning, budgeting, P&L delivery, resources management, Team management, asset management, mobilization & demobilizations. Ensuring the best possible FM services are delivered to client’s satisfaction, making sure 100% client retention and organic growth of revenue/portfolio in existing contracts.<br>Financial Maintain contract profitability against sold margins. Organic growth of existing accounts in terms of revenue and services. Ensure profitability of the contracts is met as per the budget/targets, and drive improvement in financial performance by reviewing all expenses on materials, consumables, specialist subcontractors, accommodation, transportation, vehicles and various miscellaneous costs. Optimization and cross-utilization of resources to improve the contract profitability. Review and monitor budgets of overheads and cost of sales. Continuous improvements on process or hard savings by implementing Lean Six Sigma practices. Strategic Planning on resource management to effectively mobilize new contract wins. Deliver and manage organic growth of account lead revenue. Ad hoc management to make sure ad hoc targets are met.<br>Customer Liaise with relevant stakeholders within the group, such as commercial, legal, procurement, finance, and HR as required. Conduct Monthly, Quarterly meetings with clients to discuss deliverables and drive improvement in performance for all contracts. Develop good working relationships with clients and hold regular client meetings to ensure the best FM services are delivered. Undertake periodic site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service and implement corrective actions. Assist the bids and solutions team in bidding for new tenders and renewals of existing contracts. Review and support of key tenders' solutions. Staff performance reviews and succession planning. Escalation Management on service quality and contractual issues raised by clients.<br>Process Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually. Develop and monitor SLA, KPI’s and ensure that they are aligned to service delivery, client expectations, supplier expectation, service partners to achieve quality service delivery, effective supplier relationship management, and profitability. Monitor and control execution of FM contracts, review the preventive and corrective maintenance programs, and supervise the implementation of employees through reviewing reports on contractual service delivery. Oversee the FM contract soft service methodologies, SOPs aligned with the approved solution and contractual obligations. Regular review of CAFM implementation and utilization contract-wise.<br>Innovation Developing and submitting case studies to solutions team on implemented projects and contracts. Review submission and implementation of Yearly roadmap to clients on value added services. Implementation of Sustainable FM practices, services in line with SDG’s and client visions. Identify and implement technological upgrades in cleaning. Improve cleaning effectiveness by developing new cleaning methods and using different green products. Continue to research market trends for new machinery and automation or clients and cleaning service delivery<br>Selection Criteria Bachelor’s Degree. Master’s Degree in Facilities Management is preferred. Technical knowledge of FM standards and processes related to hard and soft services contracts. Minimum of 15 years of experience or above in the management and service delivery of structured Total Facilities Management contracts, including hard and soft services, with at least 8 years or above experience in a managerial role overseeing multiple contracts within a soft services portfolio. Proven experience managing a diverse range of facilities, including residential and commercial properties, warehouses, retail facilities, banking institutions, royal palaces, data centers, shopping malls, universities, schools, master communities, and similar environments. Strong understanding of commercial management and contractual P&L responsibilities. Possession of a valid driving license is mandatory. Strong proficiency in MS Word, Excel, and Power Point, along with excellent report-writing skills. Strong analytical, communication, and interpersonal skills. Demonstrated experience in managing and delivering multiple FM contracts. Familiarity with Power BI dashboards and reporting tools. Strong organizational capabilities and strategic planning skills. In-depth knowledge of health and safety regulations and industry best practices within cleaning operations.
<h2 class="h5">Job description</h2>
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<p><b>Career Area:</b></p><br><br>Product Support<br><p><b>Job Description:</b></p><br><br><p><b><span>Your Work Shapes the World at Caterpillar Inc. </span></b></p><br><br><br><p>When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.</p><br><br><br><p><b><u>Job Purpose: </u></b></p><br><br><p>Assists with development and delivery of training modules and courses for dealers and customer facing employees to maintain and improve their job skills.</p><br><br><p><b><u>Main Responsibilities:</u></b></p><br><br><ul><li>Develops and writes service training products on one or more machine or engine product line such as course outlines, technical instruction modules, web-based training material, and media scripts. Also develops graphic material including digital art, digital photograph, and digital video graphics.</li><li>Develops and delivers service training classes to marketing organization dealer personnel, business unit representatives, and internal enterprise personnel. Also, may assist Senior Instructors in the delivery of instruction and production of training materials on other product lines.</li><li>Serves as subject matter expert for internal and external technical projects. Applies developed product knowledge and expertise on a product line to material development, classroom instruction, and various activities to support of marketing units and business units’ organizational goals and requirements.</li><li>Communicates, coordinates and interacts with Caterpillar dealer, subsidiary and customer training departments to determine new product training material and instructional needs. This activity also includes needs for field schools, classroom, training aid, and equipment needs. Communicates with instructors on job related technical issues. Delivers oral presentations and provides written communication to support oral presentations and writing research papers on assigned projects.</li><li>As a member of the service training project/product team, assists in the planning, development, coordination and production of all assigned service training requirements.</li><li>Requires travel to marketing organization training centers, dealerships and corporate training centers worldwide to teach specific courses.</li></ul><p><b><u>SKILL DESCRIPTORS</u></b></p><br><br><p><b>Customer Focus</b>: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.<br><b>Service Excellence</b>: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.<br><b>Consulting</b>: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.<br><b>Decision Making and Critical Thinking</b>: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.<br><b>Effective Communications</b>: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.<br><b>Problem Solving</b>: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.<br><b>Relationship Management</b>: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.<br><b>Training and Development<br>Training Operations</b>: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.<br> </p><br><br><p><b><u>BASIC REQUIREMENTS:</u></b></p><br><br><ul><li>College degree or equivalent experience in progressive training assignments involving classroom instruction, design, development, and delivery of training courses and materials</li><li>Minimum 5 years of job-related training, engineering, and technical support.</li><li>Fluent speaking in English/French/Arabic Language is advantageous.</li></ul><p><b><u>Preferred qualifications:</u></b></p><br><br><ul><li>Excellent oral and written communication skills, extensive knowledge of one major company product line, and company policies and procedures.</li><li>Normal progression to this position would be from the Instructor and Technical Support Position</li><li>Familiar with company policies and procedures with a strong department background.</li><li>Able to build strong relationships with various stakeholders.</li><li>Incumbent must possess superior human relations and communication skills.</li><li>Business-to-business marketing experience is preferred.</li><li>Proven competency in launching and delivering multiple projects/programs.</li><li>Able to handle upper-level dealer and business unit contact.</li><li>Thorough knowledge of company products and product applications.</li><li>This position requires 50% travel.</li></ul><br><br><br><br><br><br><br><p><b>Posting Dates:</b></p><br><br>July 20, 2026 - July 28, 2026<br><br><p><span>Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply</span></p><br><br><br><p>Not ready to apply? Join our Talent Community.</p><br><br><br><br> </div>
<p>REPORTS TO: Owner / General Manager /Brand Heads
• Responsible to post for (Redline Brands & Bits & Pieces) in Social Media (Instagram/Facebook & so on) during peak viewing timing. Management to communicate timing & frequency by brand.
• Visiting the Salon & Shops a minimum of once per week to obtain social media content. Relevant Travel expenses will be reimbursed upon the submission of Original Receipts.
• Assisting Brand Heads in deploying brand strategies to generate consumer traffic, increase average baskets / spend per head and customer frequency.
• Responsible for drafting & executing approved marketing plans.
• Plans overall budget and individual budgets for all activities
• Analyses revenue of assigned brands across markets and suggests activities to boost KPIs.
• Responsible for training staff to ensure the success of all marketing initiatives.
• Improving store profitability by creating operational in-store action plans to increase customer acquisition, retention, satisfaction, cross selling & up selling
• Analyzes results (Store events, direct marketing, promotions, PR…)
• Defines actions based on Mystery shopper reports, customer & blogger / Influencer feedback
• Compares budget versus actual spends on a monthly basis.
• Undertakes benchmarking of marketing activities against competition
• Develop relationships with key support stakeholders like Editors, Influencers, Mall Marketing.
• Monitors Store KPI’s & reports to Brand Heads
• Create Monthly Social Media timeline & images
• Weekly report of offers & packages sold
• Boost/ sponsored ads on social media platforms
• Daily stories on social media platforms
• Collect marketing collateral from partners
• Update email signature, awards wall & announcement on social platform, digital menu when winning an award
• Create creative videos of before/after of hair cuts, hair colours, nails etc.
• Approach influencers for collaboration with 306 Spa
• Create bridal posts, offers and promote the packages & services
• Maintain client database with Abu Dhabi & Dubai branch
• SMS Marketing ( credentials & instructions)
• 306 Spa Monthly offer to be discussed with Mr. Mark, Abu Dhabi & Dubai team.
• Share stylists & Nail technician’s images & stories on social media platform. (Photos & Videos)
• Photographer portfolios for future marketing collaterals ( Photos & videos)
• B2B collaborations ( Key contacts, agreement forms)
o Discounts
o Offers
o Government offices
o Hospitals/clinics
o Schools
o Wedding planners
o Stylists
o Personal Stylists
o Corporate groups
o Ambassadors
• Create Stylist Bios
• Maintaining relationships with brands for updated marketing collaterals such as photos, videos, events, discounts etc.
• Collaborations with editors of magazines, photoshoots, awards, events held internationally, locally and create offers for special occasions like mother’s day/ valentine’s day etc.
• Create Flyers to push products sales internally among employees or clients.
• Cross Marketing during events, collaborate with brands for space to set up nail stations or any other services they would be interested in.
• Social media engagement –like or comment on multiple users daily, post minimum 4 stories daily, promote offers online
• WhatsApp Marketing
o Share offers
o Updated catalogue
o Upcoming events
o New staffs bio to clients
• In salon Marketing – Use A5/A4 stands to promote the month offers internally.
• Managements Likes & Dislikes ( No Halloween, no revealing photos- less skin, covid precautions, consent of the clients are always needed before clicking an image of them, share for approval before posting)
• Developing an e-commerce 306 Spa Website
• Respond to clients on social media platform daily including the weekend.
• Collaborate with models for a free makeover, after approval from management
• Last minute cancellation post/ 20% on total bill for the stylist
• Search for competitions locally and internationally for stylists, nail technicians, bridal competitions for employees to participate in.
• Promotion of a new service or slow moving service ( Microdermabrasion, new set of eye lashes , semi-permanent make up, etc) discussion with management
• Slow or near expiration date products needs to be used on clients, or sold at a discounted rate in a special corner of the salon.
• Shutter Stock images – if the collateral we have is not satisfactory, provided its approved by the management
• Ambassadors Agreement form & three tier system
• Ambassador/Influencer sales tracker
KEY COMPETENCIES
• Actionable Consumer and Shopper Insights
• Performance Monitoring
• Brand Communication
• Digital Marketing</p><p>FEMALE Social Media Executive with Photographer & Videographer / Content Creator knowledge
Requirements: Minimum 3 years of hands-on experience in Social Media, Photography, Videography, Content Creation, photo/video editing, and social media content production. Creative mindset with a strong portfolio and attention to detail.
KEY COMPETENCIES
• Actionable Consumer and Shopper Insights
• Performance Monitoring
• Brand Communication
• Digital Marketing</p>
<p>REPORTS TO: Owner / General Manager /Brand Heads
• Responsible to post for (Redline Brands & Bits & Pieces) in Social Media (Instagram/Facebook & so on) during peak viewing timing. Management to communicate timing & frequency by brand.
• Visiting the Salon & Shops a minimum of once per week to obtain social media content. Relevant Travel expenses will be reimbursed upon the submission of Original Receipts.
• Assisting Brand Heads in deploying brand strategies to generate consumer traffic, increase average baskets / spend per head and customer frequency.
• Responsible for drafting & executing approved marketing plans.
• Plans overall budget and individual budgets for all activities
• Analyses revenue of assigned brands across markets and suggests activities to boost KPIs.
• Responsible for training staff to ensure the success of all marketing initiatives.
• Improving store profitability by creating operational in-store action plans to increase customer acquisition, retention, satisfaction, cross selling & up selling
• Analyzes results (Store events, direct marketing, promotions, PR…)
• Defines actions based on Mystery shopper reports, customer & blogger / Influencer feedback
• Compares budget versus actual spends on a monthly basis.
• Undertakes benchmarking of marketing activities against competition
• Develop relationships with key support stakeholders like Editors, Influencers, Mall Marketing.
• Monitors Store KPI’s & reports to Brand Heads
• Create Monthly Social Media timeline & images
• Weekly report of offers & packages sold
• Boost/ sponsored ads on social media platforms
• Daily stories on social media platforms
• Collect marketing collateral from partners
• Update email signature, awards wall & announcement on social platform, digital menu when winning an award
• Create creative videos of before/after of hair cuts, hair colours, nails etc.
• Approach influencers for collaboration with 306 Spa
• Create bridal posts, offers and promote the packages & services
• Maintain client database with Abu Dhabi & Dubai branch
• SMS Marketing ( credentials & instructions)
• 306 Spa Monthly offer to be discussed with Mr. Mark, Abu Dhabi & Dubai team.
• Share stylists & Nail technician’s images & stories on social media platform. (Photos & Videos)
• Photographer portfolios for future marketing collaterals ( Photos & videos)
• B2B collaborations ( Key contacts, agreement forms)
o Discounts
o Offers
o Government offices
o Hospitals/clinics
o Schools
o Wedding planners
o Stylists
o Personal Stylists
o Corporate groups
o Ambassadors
• Create Stylist Bios
• Maintaining relationships with brands for updated marketing collaterals such as photos, videos, events, discounts etc.
• Collaborations with editors of magazines, photoshoots, awards, events held internationally, locally and create offers for special occasions like mother’s day/ valentine’s day etc.
• Create Flyers to push products sales internally among employees or clients.
• Cross Marketing during events, collaborate with brands for space to set up nail stations or any other services they would be interested in.
• Social media engagement –like or comment on multiple users daily, post minimum 4 stories daily, promote offers online
• WhatsApp Marketing
o Share offers
o Updated catalogue
o Upcoming events
o New staffs bio to clients
• In salon Marketing – Use A5/A4 stands to promote the month offers internally.
• Managements Likes & Dislikes ( No Halloween, no revealing photos- less skin, covid precautions, consent of the clients are always needed before clicking an image of them, share for approval before posting)
• Developing an e-commerce 306 Spa Website
• Respond to clients on social media platform daily including the weekend.
• Collaborate with models for a free makeover, after approval from management
• Last minute cancellation post/ 20% on total bill for the stylist
• Search for competitions locally and internationally for stylists, nail technicians, bridal competitions for employees to participate in.
• Promotion of a new service or slow moving service ( Microdermabrasion, new set of eye lashes , semi-permanent make up, etc) discussion with management
• Slow or near expiration date products needs to be used on clients, or sold at a discounted rate in a special corner of the salon.
• Shutter Stock images – if the collateral we have is not satisfactory, provided its approved by the management
• Ambassadors Agreement form & three tier system
• Ambassador/Influencer sales tracker
KEY COMPETENCIES
• Actionable Consumer and Shopper Insights
• Performance Monitoring
• Brand Communication
• Digital Marketing</p><p>FEMALE Social Media Executive with Photographer & Videographer / Content Creator knowledge
Requirements: Minimum 3 years of hands-on experience in Social Media, Photography, Videography, Content Creation, photo/video editing, and social media content production. Creative mindset with a strong portfolio and attention to detail.
KEY COMPETENCIES
• Actionable Consumer and Shopper Insights
• Performance Monitoring
• Brand Communication
• Digital Marketing</p>
Company Description<br>The Flag Store UAE is a specialist provider of custom flags, banners, textile printing, and visual branding solutions, serving businesses, organizations, events, and consumers across the UAE and the wider region.<br>Founded in 2022, the company provides tailored products for events, corporate branding, promotions, hospitality, exhibitions, sports, and brand visibility. We combine quality manufacturing, modern printing techniques, fast service, and attention to detail to deliver practical and visually impactful solutions for our clients.<br>The Flag Store UAE works closely with businesses, agencies, event companies, and organizations to provide reliable, on-brand products that support their marketing, communication, and promotional objectives.<br>Role Description<br>The Business Development & Sales Manager – B2B & B2C is a full-time, hybrid role based in Dubai, with flexibility for work-from-home when appropriate.<br>This is a hands-on, commercially focused sales role for an ambitious individual who enjoys creating business, approaching new customers, building relationships, and closing deals.<br>The primary responsibility will be to develop new B2B business and build a strong, sustainable sales pipeline, while also supporting B2C sales growth.<br>The successful candidate will proactively identify and approach potential customers across sectors including:<br>* Events & exhibitions* Corporate companies* Advertising & marketing agencies* Hospitality, hotels & restaurants* Real estate & construction* Schools, universities & nurseries* Sports clubs and organizations* Government and other organizations* Promotional and branding companies<br>Key Responsibilities<br>* Proactively identify and approach new potential customers and business opportunities.* Build and manage a healthy pipeline of qualified B2B prospects.* Conduct outbound sales through calls, email, Whats App, Linked In, networking, meetings, and face-to-face visits.* Develop relationships with decision-makers, procurement teams, marketing teams, event organizers, agencies, and business owners.* Present The Flag Store UAE’s products and solutions and identify opportunities for customized requirements.* Prepare quotations, proposals, and commercial offers.* Negotiate with customers and convert opportunities into profitable sales.* Develop recurring business and long-term customer relationships rather than one-off transactions.* Identify and develop strategic partnerships with agencies, event companies, marketing companies, and other potential trade partners.* Follow up consistently on quotations and opportunities until closure.* Work closely with production and design teams to ensure customer requirements are accurately translated into final deliverables.* Monitor market activity, competitors, customer needs, and emerging business opportunities.* Support B2C sales and inbound enquiries when required.* Maintain accurate and up-to-date CRM records and sales pipelines.* Provide regular sales forecasts, activity reports, and pipeline updates.* Represent The Flag Store UAE at relevant exhibitions, networking events, industry meetings, and client meetings.* Contribute to the development of sales strategies, pricing approaches, customer segments, and revenue targets.<br>What We Are Looking For<br>We are looking for a hunter, not an order taker.<br>The ideal candidate is someone who is comfortable picking up the phone, approaching companies, arranging meetings, visiting customers, following up repeatedly, and turning prospects into paying customers.<br>You should be:<br>* Commercially driven, ambitious, and target-oriented.* Confident in approaching new customers and creating opportunities from scratch.* Persistent and strong in follow-up and negotiation.* Comfortable dealing with business owners, senior managers, procurement, marketing, and event professionals.* Able to work independently and manage your own pipeline.* Highly organized with strong CRM and pipeline-management discipline.* Energetic, proactive, and motivated by achieving measurable results.* Comfortable working in a fast-growing entrepreneurial environment where initiative is highly valued.<br>Qualifications & Experience<br>* Proven experience in B2B sales, business development, or account management.* Demonstrated ability to generate new business and consistently achieve sales targets.* Experience in printing, signage, advertising, events, exhibitions, promotional products, corporate branding, hospitality, or related industries is highly advantageous.* Strong lead-generation, prospecting, negotiation, presentation, and closing skills.* Excellent written and verbal English communication skills.* Knowledge of the UAE business market and established business networks is an advantage.* Experience using CRM systems and basic proficiency in Microsoft Office or equivalent tools.* Bachelor’s degree in Business, Marketing, or a related field is preferred, but proven commercial experience will be considered.* Valid UAE driving license is required.* Must be legally eligible to work in the UAE.<br>Compensation & Benefits<br>* Competitive fixed monthly salary based on experience and suitability for the role.* Performance-based commission linked to sales performance and business development results.* Fuel/transport allowance to support customer visits and business development activities.* Additional performance incentives may be offered for achieving or exceeding agreed sales targets.* Opportunity for career growth and increased earning potential based on performance.<br>Performance & Growth<br>This role offers significant opportunity for growth for the right individual. Success will be measured by new customers acquired, sales generated, gross profit, pipeline development, recurring business, and achievement of agreed targets.<br>The successful candidate will have the opportunity to play a key role in expanding The Flag Store UAE’s B2B business and developing new markets and customer segments.
<h2 class="h5">Job description</h2>
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We are seeking a dynamic, highly organized <b>Project Coordinator</b> to join our team on a temporary basis for an initial 3-month contract, with the strong potential for extension up to one year. This role sits at the heart of our community initiatives, offering a unique opportunity to help drive the seamless execution of high-profile cultural, educational, and performance programs. If you thrive in fast-paced environments, possess exceptional stakeholder management skills, and are passionate about delivering world-class cultural initiatives on the ground, this role offers an impactful short-term deployment within a prestigious, creative ecosystem.<b> </b><b>Key Responsibilities: -</b>· <b>Programme & Event Support</b>Ø Assist in the end-to-end preparation, coordination, and implementation of educational and community programmes.Ø Support the on-site organization and flawless delivery of events, workshops, live performances, and related activities.Ø Provide robust on-site and logistical support during flagship cultural festivals and other institutional events as required.· <b>Coordination & Stakeholder Engagement</b>Ø Facilitate seamless communication and coordination with external partners, program participants, and community stakeholders.Ø Actively support follow-ups and relationship-building with schools, universities, artists, and cultural institutions.Ø Manage day-to-day scheduling, confirmations, RSVP tracking, and complex booking arrangements.· <b>Data Management & Reporting</b>Ø Maintain, update, and organize departmental databases, participant trackers, and master contact lists.Ø Assist with accurate data collection, media documentation, and comprehensive post-event reporting.Ø Contribute to the preparation of detailed event debriefs, financial summaries, and impact metrics.· <b>Outreach & Promotion</b>Ø Support the marketing and promotion of upcoming educational initiatives, community programmes, and talent awards.Ø Assist with participant onboarding and engagement across intensive workshops, masterclasses, and technical rehearsals.· <b>General Support</b>Ø Undertake additional related operational and administrative tasks as assigned by the Department Manager to support fluctuating team needs.RequirementsTo be considered for this role, you need to meet the following criteria:2-4 years of experience in project coordination, or administrative operations, ideally within a cultural foundation, educational institution, non-profit, or creative agency.Bachelor's degree in Business Administration, Arts Management, Education, Communications, or a related field.Availability: Immediate availability is highly preferred due to the urgent, temporary nature of the contract. <b>Work Location:</b> Abu Dhabi To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Instagram Follow the <b>Black Pearl channel on WhatsApp.</b> Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com.<br>
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· Bachelor's or Master's degree in Arts, Education, Cultural Management, or a related field. <br>
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· Minimum of 10 years of experience in leadership roles within arts education, cultural management, or community engagement. <br>
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· Successful implementation of the strategic plan with measurable outcomes. <br>
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· Effective financial management and resource optimization <br>
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· Strategic planning and policy integration. <br>
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· Strong leadership and stakeholder management. <br>
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· Proven financial and operational management skills. <br>
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· Experience in developing cross-sector collaborations. <br>
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Only candidates currently residing in the UAE will be considered for this role. <br>
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To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Instagram <br>
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Follow the Black Pearl channel on WhatsApp. <br>
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Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com. <br>
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About Dubai Holding Real Estate: Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping.<br>Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.<br>About the Job: An opportunity has arisen for a Senior Manager - Contracts to join Dubai Holding Real Estate. The job holder will manage activities related to contract administration and contract management in accordance with contractual requirements and Company Policy.<br>The main duties and responsibilities of this role:Develop, recommend, negotiate and administer contracts and proposal including evaluation and awarding bids; and ensure fulfillment of all the terms and conditions including documentations required from the contractors during pre-selection and finalization processes of the contracts. Co-ordinate all aspects of contract preparation, tendering, evaluation and award in line with the technical requirements and specifications, and incorporating specific HSE, QA/QC, project controls, and document controls requirements to align with project objectives. Prepare final draft contract for the award purpose ensuring that the results of any negotiations or recommendations agreed internally are reflected therein. Prepare NTP (Notice to Proceed) and manage the co-ordination of the sign-off by all authorized signatories in compliance to policy. Manage contract changes and variations, ensuring these are timely agreed and formalized as per contractual terms and conditions and company's procedures. Review RFP’s (Requests for Proposal) to ensure that the same are in compliance with the specific Project/Package requirements, DHRE guidelines, standards, procedures and policies. Co-ordinate any qualifications with the various DH Legal Team’s and DHRE stakeholders to ensure agreement of all parties as to DHRE’s position with regard to such qualifications. Conduct thorough analysis and investigations necessary to determine claims exposure and recommend appropriate settlement strategies and action plans. Review the performance of contractors (with the Project Delivery Team) and consultants (with the Project Development Teams) on periodical basis to ensure contract performance and compliance throughout the contract life including up to contract closeout (with the Delivery and Commercial Teams). Assist in dispute resolution, cost management during the project execution and administration of change orders and claims. Provide support to section head in implementing policies, procedures and templates that will advance the department’s mandate of value-added contractual support in line with DHRE policies and procedures. Keep abreast of market influences and trends and provide advise as and when required to support contract management. Ensure that the Project and Department follow and adhere to the DOA and other instructions that the Business implements and directs the Departments to use. Ensure that the latest and most recent DOA is in place and to implement with policies, procedures, processes and controls of contracts/tenders at all levels.<br>About you: The ideal candidate for this position will have the following experience and qualifications:Bachelor’s degree in Contracts Management/B. Sc. Quantity Surveying or related field; Master’s degree preferred Certified Contract Manager (CCM) / Professional Contract Manager (PCM) / Certified Public Procurement (CPP)- preferred Strong knowledge and skills in Project Management, Quantity Survey and Risk Management. Strong understanding of contract law, construction law, and relevant professional qualifications Min. 6 to 8 years of experience with at least 4 years in senior QS/Commercial Manager role/level negotiating, drafting, executing and administering complex contracts Proficient in contract drafting, negotiation, and execution Expertise in contract management and project Management software and tools such as Primavera P6 or Oracle Primavera Cloud Excellent command of Microsoft Office Suite Manage contractors/vendors. Manage budget and cost control. Ensure efficiency and reliability of contract administration and documentation. Negotiation expertise - Achieve cost savings through negotiations. Ability to analyze complex contracts and identify potential risks and issues Strong problem-solving skills to resolve contract disputes Ability to think critically and make sound decisions under pressure Attention to detail and meticulous approach to contract review and administration Excellent written and verbal communication skills Be able to convey complex legal and technical concepts clearly Strong interpersonal skills to build relationships with internal and external stakeholders Ability to manage multiple projects simultaneously and meet deadlines Strong organizational skills Ability to prioritize tasks and manage time effectively to meet project goals Excellent follow-up skills to ensure timely completion of tasks and resolution of issues Ability to work independently and as part of a team Strong work ethic and commitment to excellence Ability to adapt to change and work under pressure Proactive approach to identifying and mitigating risks Continuous learning and development mindset<br>About the Benefits: At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
<h2 class="h5">Job description</h2>
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<p><span>Role: Creative and Content Manager</span></p><br><p><span>Grade and Salary: Grade 7</span></p><br><p><span>Department: Marketing, Recruitment, Admissions and Communications (MRAC)</span></p><br><p><span>Location: Dubai Campus</span></p><br><p><span>FTE and working pattern: 1 FTE (full-time- 35 hours per week) open-ended.</span></p><br><p><span><strong><u>Purpose of Role</u></strong></span></p><br><p><span>The Creative and Content Manager will lead the strategic development and delivery of the University’s content, social media, web content and creative output. The role will oversee the University’s core social media presence, web content strategy and governance, and integrated content programmes aligned to student recruitment, research, reputation and engagement objectives, driving innovation and excellence across all channels owned.</span></p><br><p><span>The role holder will act as the University’s senior subject matter expert for social media, content, digital storytelling and web content, advising senior stakeholders across the institution on channel strategy, website content best practice, campaign integration, brand consistency, audience engagement and digital user experience.</span></p><br><p><span>The role will lead a multidisciplinary creative content team comprising social media, web content and editing, graphic design and artwork functions, ensuring the delivery of high-quality, audience-focused, accessible and brand-aligned content across the Heriot-Watt University website, digital platforms and campaigns.</span></p><br><p><span>The postholder will play a key role in shaping the University’s digital presence and reputation through strategic leadership, creative innovation, data-led decision making and effective web content governance. </span></p><br><p><span><strong><u>Key Duties & Responsibilities</u></strong></span></p><br><ol><li><span>Develop and implement the University's social media, design and web content strategy in line with institutional priorities, brand guidelines and student recruitment objectives. </span></li><li><span>Plan, create, publish and optimise engaging content across the University website and social media channels to enhance brand awareness, engagement, support student recruitment objectives and assist in conversion. </span></li><li><span>Plan, prioritise and organise own workload and resources effectively to deliver agreed objectives, ensuring projects and activities are completed to a high standard and within required timelines.</span></li><li><span>Complete routine operational tasks independently, following established processes and procedures to support the effective delivery of content, creative and digital activities.</span></li><li><span>Manage the University's social media channels (Instagram, X, Facebook and LinkedIn), by developing content calendars, handling community management, paid campaigns, Google reviews and audience engagement. </span></li><li><span>Lead and manage the University's design team (staff of two), overseeing the planning, prioritisation and delivery of high-quality creative assets across digital and print channels. Provide direction, coaching and performance management to ensure design outputs align with the University's brand guidelines, campaign objectives and institutional priorities, while ensuring projects are delivered on time and to a consistently high standard.</span></li><li><span>Maintain and update website content using the Content Management System (CMS), ensuring information is accurate, accessible, user-focused and optimised for SEO. </span></li><li><span>Oversee the allocation of design resources across multiple campaigns and projects, working closely with marketing colleagues and stakeholders to prioritise workloads, maintain quality standards and ensure the timely delivery of creative assets that support student recruitment, events, research and corporate communications.</span></li><li><span>Manage the University's visual content production, including photography and videography, ensuring the development of high-quality, engaging visual assets that support student recruitment, brand awareness, events, research and institutional storytelling across digital and print channels. Coordinate content capture and oversee editing and post-production.</span></li><li><span>Ensure all digital content complies with University brand standards, accessibility requirements, editorial guidelines and best practice. </span></li><li><span>Build and maintain strong relationships with academic schools, professional services and external partners to source, develop and coordinate engaging content and integrated marketing campaigns. Act as the key liaison for content, social media and web-related activities, ensuring information is communicated accurately, consistently and in a timely manner to the appropriate stakeholders using established processes. Develop effective working relationships and networks across the University and with external partners to facilitate collaboration, share knowledge, influence decisions where appropriate, and support the successful delivery of institutional priorities and marketing objectives. Deliver high-quality, customer-focused service to internal and external stakeholders, ensuring timely, effective support aligned with the University's strategic objectives.</span></li><li><span>Collaborate closely with the Recruitment and Admissions teams to understand and support business priorities in measurable and impactful ways.</span></li><li><span>Monitor digital trends, emerging platforms and industry best practice to continuously improve the University's social media and web presence. </span></li><li><span>Undertake analytics of social media, website and campaign performance using analytics tools, providing regular reports and recommendations to improve engagement, user experience and conversion. </span></li><li><span>Lead website content reviews, audits and optimisation projects to improve user journeys, information architecture and overall website performance. </span></li><li><span>Support the planning and delivery of digital marketing campaigns, student ambassador initiatives and user-generated content to increase reach and engagement. </span></li><li><span>Apply initiative, creativity and sound judgement to identify, analyse and resolve complex issues, assessing options and implementing effective solutions to support University objectives.</span></li><li><span>Manage the day-to-day delivery of web and social media activity, ensuring projects are delivered on time, to a high standard and in line with agreed priorities. </span></li><li><span>Provide expert advice and guidance to internal stakeholders on content strategy, social media, web content and digital communications. Regularly communicate operational and specialist information across the University and, where required, influence and negotiate with senior stakeholders on complex issues to support the successful development and implementation of University operations, marketing initiatives and strategic objectives</span></li><li><span>Show awareness and sensitivity towards stakeholder needs, escalating concerns and seeking appropriate support where required.</span></li></ol><p><span><strong><u>Essential & Desirable Criteria</u></strong></span></p><br><p><span><u>Essential</u></span></p><br><ul><li><span>Educated to degree level </span></li><li><span>At least 8 years’ professional experience in content, web editing, social media, digital marketing or brand communications roles.</span></li><li><span>Demonstrable experience of developing and delivering integrated content and social media strategies.</span></li><li><span>Proven experience managing creative and/or multidisciplinary teams.</span></li><li><span>Strong leadership and people management skills with experience developing high-performing teams.</span></li><li><span>Significant experience commissioning and overseeing creative content production across multiple formats and channels.</span></li><li><span>Demonstrable experience overseeing the production of high-quality creative assets across digital and print channels, ensuring consistency with brand guidelines and marketing objectives.</span></li><li><span>In-depth knowledge of social media platforms, content trends, digital storytelling and audience engagement strategies.</span></li><li><span>Excellent copywriting, editing and proof-reading skills.</span></li><li><span>Strong understanding of brand management and experience working within established brand guidelines.</span></li><li><span>Excellent stakeholder management skills with experience influencing and collaborating at senior levels.</span></li><li><span>Strong analytical skills with experience using insight and performance data to inform strategy and decision making.</span></li><li><span>Excellent organisational, project management and prioritisation skills with the ability to manage multiple complex projects simultaneously.</span></li><li><span>Ability to work under pressure, meet deadlines and maintain exceptional attention to detail.</span></li><li><span>Commercial awareness and experience managing external suppliers.</span></li><li><span>Excellent communication, presentation and IT skills.</span></li><li><span>Experience managing cross-functional projects and campaigns.</span></li><li><span>Experience of accessibility and inclusive content best practice.</span></li></ul><p><span><u>Desirable</u></span></p><br><ul><li><span>Experience within the Higher Education sector and understanding of the macro issues affecting the sector.</span></li><li><span>Experience of video-led and multimedia content strategies.</span></li><li><span>Knowledge of SEO, digital analytics</span></li></ul><p><span><strong>Heriot-Watt University Values</strong></span></p><br><p><span>With a history dating back to 1821, Heriot-Watt University has established a reputation for world-class teaching and professionally relevant, leading-edge research, which has made it one of the top UK universities for business and industry.</span></p><br><p><span>We are a vibrant, forward-looking university, well known for the quality of our degrees with employers actively seeking out our graduates. Heriot-Watt is also Scotland’s international university with an unsurpassed international in-country presence. We deliver degree programmes to circa 30,000 students in 143 countries around the world, have a further overseas campus in Dubai and boast the largest international student cohort in Scotland.</span></p><br><p><span>At Heriot-Watt we’ve created an environment that nurtures innovation and leadership - where our researchers, staff and students can realise their potential and develop their ambitions.</span></p><br><p><span>We are proud of our collegiate atmosphere and integrated teaching and research approach which has helped to build a community of committed academics and highly motivated students. Our focus on careers delivers results and we’ve an excellent reputation for graduate employability.</span></p><br><p><span>In addition to the Edinburgh campus, we currently have campuses in the Scottish Borders, Orkney, Dubai and Malaysia. For all of our campuses we aim to provide stimulating, supportive environments conducive to effective learning and research, where staff and students can excel. At Heriot-Watt, we have an established set of values that help us to nurture innovation and leadership, and show our commitment to continuous improvement and development in all our activities.</span></p><br><p><span>Our values describe our deeply held beliefs and our community spirit. They characterise not only how we are as a higher education institution but also frame how we want to be.</span></p><br><p><span><strong>Our values are:</strong></span></p><br><ul><li><span>Belong</span></li><li><span>Collaborate</span></li><li><span>Inspire</span></li><li><span>Celebrate</span></li></ul><p><span>As learning, living and working institution, we use our values as the building blocks of how we go about doing our work and how we each conduct ourselves as members of Heriot-Watt University. They represent what binds us together as a University community and help us to become the best at what we do.</span></p><br><p><span>For full details on our University, please view our website https://www.hw.ac.uk/about.htm</span></p><br><p><span> <strong>‘How to Apply’</strong></span></p><br><p><span> Please submit your CV and a cover letter setting out how you meet the criteria for this role. </span></p><br><p><span>Shortlisted candidates may be invited to complete an on-demand-video interview as the first stage of the selection process. Successful candidates will then proceed to in-person formal interviews at our Dubai campus, where you will be asked to deliver a brief presentation on a relevant topic. Following the formal interview, the preferred candidate will attend a second interview with senior staff at the Dubai campus before a final offer decision is made.</span></p><br><p><span>At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. </span></p><br><p><span>Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.</span></p><br><p><span>Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.</span></p><br><p><i><span><strong>The appointment is conditional upon successful completion of all Labor and Immigration formalities, and the start date will need to be delayed if the employment visa is not in place.</strong></span></i></p><br><br> </div>