Shipping representative Jobs - Dubai UAE

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.<br><br>At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.<br><br>AI Fearlessly.<br><br><strong>Position Overview<br><br></strong>The Strategic Security Advisor owns business and security outcomes, value realization, and renewal and expansion readiness for a portfolio of strategic customers. Functioning as the customer’s <strong>trusted security expert</strong>, the SSA designs and guides security posture evolution while orchestrating post-sales delivery across SE and various post-sales functions. The role blends security domain expertise with customer success discipline – translating purchased credits into measurable security outcomes through a Security Account Success Plan (ASP), architecture-aligned burn curve, and executive engagement cadence.<br><br><strong>Primary Responsibilities<br><br></strong>Architect the Security Account Success Plan (ASP) and Burn Curve<br><br><ul><li>Build the Account Success Plan with customer executive sponsors, aligned to business objectives, threat landscape, prioritized workloads, and monthly credit burn plan</li><li>Design target-state security architecture mapped to the customer’s environment, risk appetite, and compliance obligations; track consumption vs. plan and trigger corrective plays when variance exceeds thresholds</li><li>Conduct security gap analyses, technology fingerprinting, and architecture reviews; design reference architectures and deployment blueprints for workload rollouts (XDR, identity, email, cloud security, exposure management)</li><li>Ensure rapid Time-to-Value (TTV) and delivery of a meaningful first security win</li><li>Identify expansion opportunities including credit top-ups, additional modules, and multi-year commitments based on realized value and security maturity progression<br><br></li></ul>Run Executive Cadence, Architecture Reviews, and Value Reviews<br><br><ul><li>Lead monthly value reviews, QBRs, and EBRs linking telemetry, usage, and risk scoring to measurable risk reduction, architecture maturity, and business impact</li><li>Conduct security maturity and architecture assessments using industry frameworks (MITRE ATT&amp;CK, NIST CSF, CIS Controls, Zero Trust Architecture) to evaluate posture and define future-state uplift</li><li>Design and facilitate security workshops: threat hunting, CTFs, tabletop exercises, and architecture deep-dives</li><li>Prepare value realization executive narratives, PR/FAQ-style briefs, and C-level decks tying platform outcomes to reduced business risk and ROI<br><br></li></ul>Manage Risk, Renewal, and Advocacy<br><br><ul><li>Maintain renewal health (Green / Amber / Red) with actions, owners, and timelines anchored to architecture milestones; proactively build Get-well Plans including architecture remediation paths</li><li>Leverage telemetry-driven risk intelligence and predictive health scoring models</li><li>Convert successful customers into references, case studies, and technical whitepapers showcasing architecture transformation and security outcomes<br><br></li></ul>Single Post-Sales Security Authority and Coordination Point<br><br><ul><li>Serve as the trusted voice across post-sales engagements, ensuring “one plan, one intake” across Customer Success, Support, Professional Services, and partners</li><li>Provide Product, Engineering, and Leadership with architecture-grounded insights on adoption challenges, integration gaps, and product roadmap input<br><br></li></ul>Key Metrics<br><br><ul><li>Gross Revenue Retention (GRR)</li><li>Net Revenue Retention (NRR)</li><li>Platform and module attach rate</li><li>Security Value Realization and SOC Maturity Score for customers</li><li>Number / Size of Customer Success Qualified Leads (CSQLs)<br><br></li></ul><strong>Desired Skills<br><br></strong>Hard Skills<br><br><ul><li>Strong understanding of enterprise security architecture principles and frameworks (NIST, MITRE ATT&amp;CK, Zero Trust) across hybrid, multi-cloud, and on-premises environments</li><li>Deep working knowledge in one or more enterprise security domains: SOC operations, SIEM/XDR, exposure and risk management, identity security, cloud security (CSPM, CWPP, CNAPP), email security</li><li>Ability to design reference architectures, integration blueprints, and deployment patterns mapping platform capabilities to customer requirements</li><li>Strong understanding of B2B SaaS and platform business models in cybersecurity, cloud, or infrastructure</li><li>Ability to translate telemetry and usage data into clear, actionable architectural insights and recommendations</li><li>Proven capability in building Success Plans, burn curves, and adoption roadmaps with an architecture-first lens</li><li>Strong inclination towards AI-first approach<br><br></li></ul>Soft Skills<br><br><ul><li>Executive presence engaging with CISOs, security architects, IT, and business sponsors as a trusted security advisor</li><li>Consultative, architecture-driven, outcome-focused mindset – ‘why’ before ‘what’, ‘design’ before ‘deploy’</li><li>Structured communicator who simplifies complex security architectures into clear action plans</li><li>Strong cross-functional collaborator; calm and resilient during escalations and security incidents<br><br></li></ul>Experience and Background<br><br><ul><li>Typically 10+ years in security consulting, cloud security, security architecture, incident response, or security leadership</li><li>Proven track record managing enterprise accounts with measurable impact on retention, expansion, and customer security outcomes</li><li>Experience designing or advising on enterprise security architectures including hybrid/multi-cloud environments, identity frameworks, and detection and response strategies</li><li>Experience running QBRs/EBRs connecting security architecture decisions to risk reduction and business value</li><li>Experience in automation and AI tool usage is strongly preferred</li><li>Experience working with partners, MSSPs, or MSPs is a plus</li><li>Certifications such as CISSP, CISM, CCSP, CRISC, or equivalent demonstrated experience in enterprise security architecture or advisory roles strongly preferred<br><br></li></ul>TrendAI strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.<br><br>We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.<br><br>

<strong>About You<br><br></strong>We are looking for a Dubai Events Coordinator who is trustworthy, self-driven, motivated, and accountable to join our Global Experiential Marketing team as a founding member of Xsolla's new Dubai hub. The ideal candidate brings strong local market knowledge of Dubai and the wider UAE, and is passionate about delivering polished, well-run events, including Xsolla's presence at the DFGC/Xsolla events expo and the Xsolla Club in Dubai.<br><br>You will use your local vendor and venue relationships, planning skills, and attention to detail to ensure Xsolla's Dubai-hosted events run smoothly and reflect genuine local market understanding, working closely with the Event Operations Manager and regional colleagues.<br><br>The right person for this role will be a proactive, personable coordinator who can navigate the local UAE events landscape and build strong on-the-ground vendor and partner relationships.<br><br>This role is in-office/on-site at Xsolla's new Dubai hub and will require occasional local and regional travel.<br><br><strong>About Us<br><br></strong>Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.<br><br>For more information, visit xsolla.com.<br><br>Longevity Opportunity Vision — Enjoy the game!<br><br><strong>Responsibilities<br><br></strong><ul><li> Coordinate local venue searches in Dubai and the wider UAE, negotiating hire, F&amp;B and associated costs.</li><li> Source and manage local vendors for booth production, AV, event rentals, video/photography and merchandise.</li><li> Support delivery of Xsolla's sponsorship deliverables at the DFGC/Xsolla events expo and other local events.</li><li> Plan and deliver Community driven events in order to drive Xsolla Club membership and awareness in the region.</li><li> Maintain local event budgets, updating costs regularly and in the correct currency.</li><li> Research and book hotels for staff attending Dubai-hosted events, working with the hotel sourcing agency.</li><li> Set up new local events on the Xsolla events page, including copy, venue details and logos.</li><li> Support event registration setup, including copy, graphics and registration forms.</li><li> Liaise with local event organizers to research new opportunities and review sponsorship options.</li><li> Coordinate logistics for speaking sessions with BD, Product and Creative teams.</li><li> Keep the event roadmap tracker current with local sponsor information, dates and links.</li><li> Log detailed creative briefs (Jira) for local event materials and follow through to completion.</li><li> Support on-site delivery at local events, ensuring smooth vendor set-up and a positive guest experience.</li><li> Support on-site membership at Xsolla Club, ensuring a positive guest experience.<br><br><br></li></ul><strong>Requirements<br><br></strong><ul><li> 2+ years of professional experience in events, marketing, or vendor coordination.</li><li> Bachelor's degree in Marketing, Business Administration, Communications, or related field.</li><li> Demonstrated knowledge of the Dubai/UAE venue, vendor and event landscape.</li><li> Proficiency in project management tools such as Atlassian Suite, Jira, Asana, Monday.com, and the Google Workspace.<br><br><br></li></ul><strong>Preferred:<br><br></strong><ul><li> Experience in the video games, tech or software industry.</li><li> Arabic language skills.</li><li> Existing relationships with UAE venues, vendors, or event organizers.<br><br><br></li></ul><strong>Benefits:<br><br></strong>We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, private health insurance and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.<br><br><strong>Equality Opportunity Statement:<br><br></strong>Xsolla is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetics, disability, age, social background or other characteristics.<br><br>We welcome and encourage applications from all qualified individuals and are dedicated to ensuring a fair and transparent recruitment process.<br><br>For the <strong>Dubai Events Coordinator, MENA </strong>role, we will request a background check.<br><br><strong>Relevance to Job Responsibilities:<br><br></strong>The background check is relevant to this position because of the following role responsibilities:<br><br><ul><li>Handling sensitive financial information/managing budgets/accessing funds </li><li>Accessing confidential company data </li><li>Ensuring compliance with regulatory requirements <br><br><br></li></ul><strong>Rights Under the UAE Personal Data Protection Law:<br><br></strong>Applicants are encouraged to inquire about their rights under the UAE Personal Data Protection Law. If you have questions regarding our hiring practices, please contact [email protected]<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<p>One of the leading bank is seeking a senior tech transformation leader to drive large-scale integration, transformation, and strategic technology initiatives across international markets, with a strong focus on India .</p><p>The role will lead complex cross-functional programmes spanning business, technology, operations, and organizational transformation while partnering closely with executive leadership, EXCO. The individual will serve as a trusted advisor to senior management and ensure successful delivery of strategic initiatives that support growth ambitions across international markets.</p><p>The successful candidate will combine deep consulting expertise, technology acumen, stakeholder management capability, and hands-on integration experience gained through large-scale transformation programmes</p><p><br></p><p>Candidate profile :</p><p><br></p><ul><li>12+ years of experience in management consulting, transformation, technology strategy, corporate strategy, integration, or large-scale programme delivery.</li><li>Proven track record leading large-scale post-merger integrations and enterprise transformation programmes.</li><li>Significant experience managing complex international programmes across multiple geographies.</li><li>Strong exposure to international markets. India Market knowledge is a must to have.</li><li>Demonstrated experience in technology-enabled transformation and digital modernization initiatives.</li><li>Experience engaging directly with C-Suite, EXCO, , and senior regulators.</li><li>Proven ability to lead large teams and influence senior stakeholders in matrix organizations.</li><li>Tier-1 strategy consulting background</li><li>Experience within Banking, Financial Services, FinTech, or Financial Infrastructure organizations.</li><li>Experience leading banking integration and transformation programmes.</li><li>Experience supporting international expansion and market integration activities</li></ul><p><br></p>

<p><strong>Position: Project Manager</strong></p><p>The Project Manager is responsible for the overall planning, execution, monitoring, and successful completion of civil and structural steel construction projects, ensuring that the works are delivered safely, on time, within budget, and in compliance with contract requirements, quality standards, and statutory regulations.</p><br><p><strong>Key Responsibilities</strong></p><p><strong>&nbsp;</strong></p><p><strong>1)&nbsp;&nbsp;&nbsp;&nbsp; Project Planning & Management</strong></p><p><strong>&nbsp;</strong></p><p>a)&nbsp;&nbsp;&nbsp;&nbsp; Develop and implement project execution plans, construction methodologies, and work schedules.</p><p>b)&nbsp;&nbsp;&nbsp;&nbsp; Review contract documents, drawings, specifications, and project requirements.</p><p>c)&nbsp;&nbsp;&nbsp;&nbsp; Establish project objectives, milestones, and resource requirements.</p><p>d)&nbsp;&nbsp;&nbsp;&nbsp; Monitor project progress against approved baseline and recovery programs.</p><p>e)&nbsp;&nbsp;&nbsp;&nbsp; Identify risks and implement mitigation measures.</p><br><p><strong>2)&nbsp;&nbsp;&nbsp;&nbsp; Construction Management</strong></p><p><strong>&nbsp;</strong></p><p>a)&nbsp;&nbsp;&nbsp;&nbsp; Direct and supervise all site construction activities related to civil, structural steel, architectural, and MEP interface works.</p><p>b)&nbsp;&nbsp;&nbsp;&nbsp; Ensure proper sequencing of activities to achieve project milestones.</p><p>c)&nbsp;&nbsp;&nbsp;&nbsp; Coordinate steel fabrication, delivery, erection, and associated civil works.</p><p>d)&nbsp;&nbsp;&nbsp;&nbsp; Monitor subcontractor performance and ensure compliance with project requirements.</p><p>e)&nbsp;&nbsp;&nbsp;&nbsp; Resolve technical and operational issues affecting project progress.</p><br><p><strong>3)&nbsp;&nbsp;&nbsp;&nbsp; Contract Administration</strong></p><p><strong>&nbsp;</strong></p><p>a)&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with contractual obligations and project specifications.</p><p>b)&nbsp;&nbsp;&nbsp;&nbsp; Manage correspondence with clients, consultants, authorities, and subcontractors.</p><p>c)&nbsp;&nbsp;&nbsp;&nbsp; Review and submit claims for variations, extensions of time (EOT), disruption, and additional costs.</p><p>d)&nbsp;&nbsp;&nbsp;&nbsp; Monitor contractual notices and maintain proper project records.</p><p><br></p><br><p><strong>4)&nbsp;&nbsp;&nbsp;&nbsp; Cost Control & Budget Management</strong></p><p><strong>&nbsp;</strong></p><p>a)&nbsp;&nbsp;&nbsp;&nbsp; Monitor project budgets and expenditures.</p><p>b)&nbsp;&nbsp;&nbsp;&nbsp; Review monthly cost reports and cash flow forecasts.</p><p>c)&nbsp;&nbsp;&nbsp;&nbsp; Identify cost-saving opportunities without compromising quality and safety.</p><p>d)&nbsp;&nbsp;&nbsp;&nbsp; Approve procurement plans and material requisitions.</p><p>e)&nbsp;&nbsp;&nbsp;&nbsp; Evaluate and certify subcontractor payments.</p><br><p><strong>5)&nbsp;&nbsp;&nbsp;&nbsp; Schedule & Progress Monitoring</strong></p><p><strong>&nbsp;</strong></p><p>a)&nbsp;&nbsp;&nbsp;&nbsp; Review and update project schedules regularly.</p><p>b)&nbsp;&nbsp;&nbsp;&nbsp; Monitor productivity and resource utilization.</p><p>c)&nbsp;&nbsp;&nbsp;&nbsp; Conduct weekly and monthly progress reviews.</p><p>d)&nbsp;&nbsp;&nbsp;&nbsp; Implement corrective actions to address delays.</p><p>e)&nbsp;&nbsp;&nbsp;&nbsp; Prepare progress reports for management and clients.</p><br><p><strong>6)&nbsp;&nbsp;&nbsp;&nbsp; Quality Management</strong></p><p><strong>&nbsp;</strong></p><p>a)&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with approved drawings, specifications, and quality standards.</p><p>b)&nbsp;&nbsp;&nbsp;&nbsp; Implement and monitor Project Quality Plans (PQP).</p><p>c)&nbsp;&nbsp;&nbsp;&nbsp; Review inspection and test plans (ITPs), method statements, and material approvals.</p><p>d)&nbsp;&nbsp;&nbsp;&nbsp; Ensure timely closure of NCRs, observations, and punch list items.</p><br><p><strong>7)&nbsp;&nbsp;&nbsp;&nbsp; Health, Safety & Environment (HSE)</strong></p><p><strong>&nbsp;</strong></p><p>a)&nbsp;&nbsp;&nbsp;&nbsp; Promote a strong safety culture across the project.</p><p>b)&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with project HSE plans and local regulations.</p><p>c)&nbsp;&nbsp;&nbsp;&nbsp; Conduct regular site safety inspections and audits.</p><p>d)&nbsp;&nbsp;&nbsp;&nbsp; Investigate incidents and implement corrective actions.</p><p>e)&nbsp;&nbsp;&nbsp;&nbsp; Ensure safe erection of structural steel and lifting operations.</p><br><p><strong>8)&nbsp;&nbsp;&nbsp;&nbsp; Procurement & Resource Management</strong></p><p><strong>&nbsp;</strong></p><p>a)&nbsp;&nbsp;&nbsp;&nbsp; Coordinate procurement of materials, equipment, and subcontractor services.</p><p>b)&nbsp;&nbsp;&nbsp;&nbsp; Ensure timely availability of construction materials and resources.</p><p>c)&nbsp;&nbsp;&nbsp;&nbsp; Monitor steel fabrication schedules and delivery programs.</p><p>d)&nbsp;&nbsp;&nbsp;&nbsp; Manage project manpower requirements and productivity.</p><br><p><strong>9)&nbsp;&nbsp;&nbsp;&nbsp; Stakeholder Coordination</strong></p><p><strong>&nbsp;</strong></p><p>a)&nbsp;&nbsp;&nbsp;&nbsp; Act as the primary point of contact for clients, consultants, authorities, subcontractors.</p><p>b)&nbsp;&nbsp;&nbsp;&nbsp; Attend project meetings and represent the contractor professionally.</p><p>c)&nbsp;&nbsp;&nbsp;&nbsp; Coordinate authority inspections, approvals, and permits.</p><p>d)&nbsp;&nbsp;&nbsp;&nbsp; Ensure effective communication among all project stakeholders.</p><p><br></p><p><strong>10) Team Leadership</strong></p><p><strong>&nbsp;</strong></p><p>a)&nbsp;&nbsp;&nbsp;&nbsp; Lead and motivate project engineers, site engineers, supervisors, planners, quantity surveyors, and support staff.</p><p>b)&nbsp;&nbsp;&nbsp;&nbsp; Delegate responsibilities and monitor team performance.</p><p>c)&nbsp;&nbsp;&nbsp;&nbsp; Conduct performance evaluations and provide technical guidance.</p><p>d)&nbsp;&nbsp;&nbsp;&nbsp; Foster teamwork and professional development.</p><br><p><strong>11) Authority & Decision-Making</strong></p><p><strong>&nbsp;</strong></p><p>a)&nbsp;&nbsp;&nbsp;&nbsp; The Project Manager is authorized to:</p><p>b)&nbsp;&nbsp;&nbsp;&nbsp; Allocate project resources.</p><p>c)&nbsp;&nbsp;&nbsp;&nbsp; Approve construction methodologies.</p><p>d)&nbsp;&nbsp;&nbsp;&nbsp; Manage subcontractors and suppliers.</p><p>e)&nbsp;&nbsp;&nbsp;&nbsp; Recommend procurement and budget expenditures.</p><p>f)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Represent the company in project-related meetings and communications.</p><p>g)&nbsp;&nbsp;&nbsp;&nbsp; Initiate corrective actions to maintain project objectives.</p><br><br><br><p><strong>Key Performance Indicators (KPIs)</strong></p><p><strong>&nbsp;</strong></p><ul><li><p>Completion of project within approved schedule.</p></li><li><p>Achievement of budget targets.</p></li><li><p>Safety performance and zero lost-time incidents.</p></li><li><p>Quality compliance and reduction of NCRs.</p></li><li><p>Client satisfaction.</p></li><li><p>Successful management of variations and claims.</p></li><li><p>Timely project handover and closeout.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications</strong></p><p><strong>&nbsp;</strong></p><ul><li><p>Bachelor's Degree in Civil Engineering or Structural Engineering.</p></li><li><p>PMP certification (preferred).</p></li><li><p>Minimum 10–15 years of experience in civil and structural steel construction projects.</p></li><li><p>Experience in industrial, commercial, warehouse, factory, or high-rise building projects.</p></li><li><p>Strong knowledge of construction contracts, project planning, and cost control.</p></li><li><p>Proficiency in Primavera P6, MS Project, AutoCAD, and construction management software is an added advantage.</p></li></ul>

<p>Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.</p><p><br></p><p>At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility. </p><p><br></p><p>Think finance is stuffy? Think again.</p><p><br></p><p>At Equiti, we’re building fintech with a purpose: making wealth tools accessible to everyone. As we continue to grow, we’re seeking talented individuals who thrive in innovative environments, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our <strong>Marketing department</strong> would like to welcome a detail-oriented.</p><p><br></p><p><strong>Product Marketing Manager – Multi Asset</strong> <strong>for a fully remote position working closely with our Dubai-based team</strong></p><p><br></p><p>We’re looking for a Product Marketing Manager to help build Equiti into an “everything finance” super app, turning a growing suite of products into one clear story customers trust. You’ll own positioning and go-to-market, bringing a strong understanding of fintech funnels and lifecycle marketing that moves conversion and retention.</p><p>As a Product Marketing Manager, you will play a critical role in shaping how our products are positioned, launched, and adopted across markets, while ensuring marketing execution runs efficiently, on time, and to a high standard.</p><p>You will be responsible for owning product messaging and launches end-to-end, while maintaining strong oversight on delivery, timelines, workflows, and quality, ensuring marketing outputs are aligned with business priorities, regulatory requirements, and operational realities.</p><p><br></p><p><strong>Responsibilities </strong></p><p><strong> Product strategy &amp; customer insight</strong></p><ul><li>Identifying user needs by deeply understanding customer behaviour, onboarding journeys, trading patterns, and how our products operate globally</li><li>Translating customer and market insights into data-driven recommendations that inform product strategy and roadmap decisions</li><li>Developing research plans to uncover behavioural insights and stay ahead of the competitive landscape</li></ul><p><br></p><p><strong>Go-to-market ownership</strong></p><ul><li>Independently driving end-to-end go-to-market strategies for product launches, feature releases, and market rollouts</li><li>Owning audience strategy, positioning, value propositions, and messaging frameworks across segments and regions</li><li>Partnering closely with Product, Growth, Sales, and Compliance to ensure launch readiness and cross-functional alignment</li><li>Creating high-impact product marketing assets including landing pages, briefs, sales enablement decks, FAQs, in-product messaging, and campaign narratives</li><li>Delivering launches with a strong bias toward measurable growth, adoption, and commercial impact</li></ul><p><br></p><p><strong>Product analysis &amp; growth</strong></p><ul><li>Designing event tracking frameworks and ensuring proper instrumentation of key user action</li><li>Partnering with Growth and Data teams to connect product events with AdTech and MarTech platforms for optimisation and attribution</li><li>Running structured experiments across acquisition, activation, and retention funnels to test hypotheses and improve performance</li><li>Tracking adoption metrics, funnel conversion, and lifecycle engagement to inform continuous optimization</li><li>Building repeatable go-to-market playbooks and scalable frameworks for regional teams</li></ul><p><br></p><p><strong>Market insights &amp; performance tracking</strong></p><ul><li>Conduct market and competitive research to inform product positioning, messaging, and launch strategies.</li><li>Track and analyze product and marketing performance metrics, including adoption, campaign effectiveness, and funnel performance.</li><li>Compile insights and reports to support decision-making, optimization, and continuous improvement.</li><li>Use data and feedback to refine messaging, go-to-market approaches, and execution processes.</li></ul><p><br></p><p><strong>Skills &amp; Competencies </strong></p><ul><li>Strong product and commercial mindset, with the ability to connect product capabilities to customer needs and business outcomes.</li><li>Excellent written and verbal communication skills, with the ability to simplify complex products into clear, compelling messages.</li><li>Highly organized and detail-oriented, with strong project management and multitasking abilities.</li><li>Confident stakeholder manager, able to coordinate across product, marketing, growth, sales, compliance, and external partners.</li><li>Calm, proactive problem solver who performs well in fast-paced, high-volume environments.</li><li>Strong sense of ownership and accountability — ownership of outcomes, not just tasks.</li><li>Team-oriented mindset, with a willingness to step in, adapt, and make decisions for the good of the group.</li></ul><p><strong> </strong></p><p><strong>Experience Requirements </strong></p><ul><li>3–6 years of experience in Product Marketing, Growth Marketing, or a closely related role.</li><li>Experience in fintech, digital financial services, or regulated digital products is preferred; exposure to trading, CFDs, savings, stocks &amp; etfs, crypto or onboarding journeys is a strong advantage.</li><li>Hands-on experience supporting or leading product launches, campaigns, or major feature releases.</li><li>Experience working closely with cross-functional teams including product, engineering, design, marketing, growth, and sales.</li><li>Experience managing multiple projects in parallel, with strong attention to timelines, dependencies, and quality.</li><li>Experience working in fast-paced marketing or digital environments, preferably with delivery or operations exposure.</li><li>Familiarity with tools such as Jira, Confluence, or similar project and workflow management platforms.</li><li>Comfortable working with performance metrics, reports, and dashboards to track impact and progress.</li><li>Familiarity with AdTech and MarTech ecosystems (tracking events, attribution, automation platforms)</li><li>Ability to translate complex financial products into simple, compelling value propositions</li></ul><p><br></p><p>With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences. </p><p>Equiti is an equal opportunity employer. </p><p><br></p><p>“Equiti” refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.</p>

Madison Pearl is partnering with a Singaporean family office for an opportunity of Contracts and Commercial Manager within their real estate development team in Abu Dhabi and Dubai. <br>Key Responsibilities:<br>Lead the procurement, contracts, and commercial management function across a portfolio of real estate development projects, ensuring value for money and protection of the company's commercial interests. Develop and execute procurement strategies, manage tendering processes, evaluate suppliers, and negotiate contracts with consultants and contractors. Oversee contract administration, including claims, variations, Extension of Time (EOT) assessments, payment certifications, and commercial risk management. Monitor project costs, budgets, cash flow, and commercial performance, delivering accurate forecasting, cost control, and value engineering recommendations. Collaborate with internal stakeholders, consultants, contractors, and finance teams to ensure timely project delivery, contract compliance, and effective commercial decision-making. Prepare executive-level commercial reports and dashboards, providing management with insights on contract performance, risks, claims, budgets, and key strategic decisions.<br>Qualifications & Skills:<br>Bachelor’s degree in quantity surveying, engineering or other relevant field. Minimum 10 years of experience in construction or real estate developer. Strong expertise in FIDIC and UAE-standard contract forms. Hands on Experience with payment certification and cash flow management. Exceptional communication skills and ability to manage C level executives.<br>Interested candidates please apply to this advertisement directly or send your CV to natasha.lilani@madisonpearl.com <br><br> *Only shortlisted candidates will be contacted*

Role Description The Senior Process Engineer will work on a contract basis in a remote capacity, supporting project teams with process engineering expertise. Day-to-day responsibilities include designing and optimizing process systems, reviewing and improving process control strategies, and performing detailed process calculations and simulations. The role involves collaborating with project managers and multidisciplinary teams to align process designs with project schedules, risk assessments, and mitigation plans. The Senior Process Engineer will also prepare technical documentation, contribute to delay and risk analyses from a process perspective, and provide recommendations that enhance efficiency, safety, and compliance in project delivery. Qualifications Strong foundation in process engineering and process design, with the ability to develop, review, and optimize process systems. Expertise in process control and analytical skills to diagnose issues, interpret data, and enhance operational performance. Educational background in chemical engineering or a closely related discipline, with relevant professional experience in process-intensive industries. Experience working within project management or consultancy environments, including familiarity with schedules, risk assessments, and technical reporting. Proficiency with engineering and simulation software, and the ability to produce clear technical documentation and reports. Strong communication and collaboration skills, with the ability to work independently in a remote setting and coordinate effectively with diverse project stakeholders. Commitment to safety, quality, and regulatory compliance; prior experience in large-scale industrial or infrastructure projects is an advantage.

Job Purpose<br>The Bakery Commis role is to guarantee the quality and process of the bread.<br>Responsibilities<br>Check at the start of his shift that products needed for his service station are on hand according to set par level and place the order of the products from the internal store Prepare quality bakery items as per outlined recipes, HACCP standards, portion control practices, and items’ presentation guidelines then dispatch prepared orders to different outlets Take part in the opening and closing duties of the bakery in compliance with the norms and internal procedures and contribute in stocking and receiving goods when needed Prepare bakery delivery orders requested by external customers in a timely manner and package them according to the set guidelines Ensure sanitation of work station at all times during the shift by cleaning the fridge, shelves and counter, sharpening knives and cleaning utensils upon end of shift Follow security / fire / safety procedures according to the set rules and regulations and report any incidents to hierarchy Check the shelf life of products, tag the production/expiry date on each product, monitor wasted product figures, and estimate needed supplies Maintain good product items knowledge in order to answer any inquiry<br>Job Qualifications<br>Fluency in English. High school degree. Zero to two years of experience in a similar role.<br>* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.

Job Description<br><br>Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.<br><br>Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.<br><br>Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.<br><br>Responsibilities<br><br>Conduct all operational tasks in Housekeeping while living up to service standards and procedures. Go the extra (s)mile where you can. Timeliness in order taking and delivery of requests to guests. Prevent complaints and ensure adequate service recovery where needed. Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.<br><br>Qualifications<br><br>Previous experience in similar and/or related fields in a 5* Hotel. At least 1-year experience at same level. Proficient in English Language Minimum qualification required is High school diploma / higher secondary

We are looking for an experienced Project Architect with strong Interior Fit-Out experience to work with a leading Interior Fitout company in Dubai!<br>Key Responsibilities• Lead and manage architectural works for interior fit-out projects from design development through completion.• Review and coordinate architectural, interior, MEP and shop drawings.• Ensure drawings and site execution comply with approved designs, specifications and project requirements.• Coordinate with clients, consultants, designers, project managers and site teams.• Review material samples, finishes and mock-ups and ensure compliance with approved specifications.• Conduct regular site inspections and monitor architectural quality and progress.• Resolve design and technical issues during project execution.• Coordinate with subcontractors and suppliers to ensure smooth project delivery.• Review RFIs, material submittals, shop drawings and technical documentation.• Ensure projects are delivered within the required quality, time and design standards.<br><br>Requirements Degree in Architecture or relevant qualification. 5+ years UAE experience in interior fit-out is mandatory. Proven experience working on commercial, F&B, hospitality, retail or similar fit-out projects. Strong knowledge of architectural detailing, finishes and construction methods. Proficiency in Auto CAD; knowledge of Revit/3D software is an advantage. Strong coordination and communication skills. Ability to manage multiple project requirements and work under deadlines. Candidates currently available in the UAE are preferred.

Role: C# Developer (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $30 - $80/hour<br>Role Overview:We are hiring for one of our clients, seeking a C# Developer to work on a contract basis. The role involves designing, developing, and maintaining software applications using C# and related technologies. The position requires collaboration with cross-functional teams to deliver high-quality solutions.<br>Key Responsibilities:• Develop and maintain scalable C# applications and services.• Write clean, efficient, and well-documented code following best practices.• Collaborate with product managers and designers to define project requirements.• Troubleshoot and resolve technical issues to ensure system reliability.• Participate in code reviews and contribute to architectural decisions.<br>Required Skills & Qualifications:• Proficiency in C# and . NET framework.• Experience with ASP. NET Core or similar web frameworks.• Strong understanding of object-oriented programming principles.• Familiarity with databases such as SQL Server or Postgre SQL.• Ability to work in an agile development environment.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Software Development industry, contributing to the delivery of cutting-edge technology solutions. The project focuses on enhancing existing systems to improve performance and user experience.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

???? We’re Hiring: Relationship Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a globally focused organization dedicated to building strong, long-term relationships with clients and business partners across diverse markets. Our teams combine professional service, commercial insight, and responsive communication to create valuable client experiences and sustainable business growth. We value trust, accountability, relationship-building, and a proactive approach to client success. The Role We are seeking an experienced Relationship Manager to develop and maintain strong client relationships while supporting business growth and customer satisfaction. In this part-time, fully remote role, you will serve as a trusted point of contact, understand client needs, coordinate solutions, identify opportunities, and ensure consistent follow-through. The ideal candidate is commercially minded, highly communicative, and capable of balancing client expectations with business objectives. You will work closely with internal teams to deliver responsive service and strengthen long-term partnerships. Key Responsibilities Build and maintain strong, professional relationships with existing and prospective clients. Serve as a primary point of contact for client inquiries, requests, and ongoing needs. Understand client objectives and recommend suitable products, services, or solutions. Monitor client satisfaction and proactively address concerns or service issues. Identify opportunities for account development, retention, and sustainable business growth. Coordinate with internal teams to ensure timely and effective delivery of client requirements. Maintain accurate client information, interaction records, and follow-up activities. Prepare relationship updates, client reports, and relevant performance information. Develop a strong understanding of market trends, customer expectations, and business priorities. Contribute ideas that improve client experience, relationship management, and commercial performance. Requirements Bachelor’s degree or equivalent qualification preferred.3+ years of relevant relationship management, account management, sales, customer success, or business development experience preferred. Strong understanding of client relationship management and customer retention principles. Knowledge of consultative communication and solution-oriented service. Familiarity with CRM systems, digital communication, and remote collaboration tools. Strong negotiation, presentation, listening, and interpersonal skills. Commercial awareness with the ability to identify and develop business opportunities. Excellent organization and follow-up skills with strong attention to detail. Ability to manage multiple client relationships and priorities independently. Professional, trustworthy, adaptable, and results-oriented approach. What We Offer Flexible part-time hours within a fully remote working environment. Competitive compensation aligned with experience and responsibilities. Opportunities to strengthen relationship management, commercial, and leadership capabilities. Exposure to international clients, markets, and cross-functional business teams. Opportunities to contribute to meaningful client-growth and service-improvement initiatives. A collaborative culture focused on trust, professional development, customer value, and long-term success.

???? We’re Hiring: Site Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a globally focused organization committed to delivering efficient, well-coordinated operations across diverse projects and business environments. Our teams combine strong planning, people management, and operational discipline to maintain high standards of performance, safety, quality, and service. We value accountability, communication, practical leadership, and continuous improvement. The Role We are seeking an experienced Site Manager to oversee operational activities, coordinate teams, and ensure projects or site-based functions are delivered efficiently and according to established standards. Although the position is fully remote, the role involves coordinating site personnel, contractors, suppliers, and internal stakeholders through effective digital communication and structured reporting. The ideal candidate is an organized and decisive leader who can manage competing priorities, resolve operational challenges, and maintain strong oversight of site performance. Key Responsibilities Coordinate daily site operations and ensure activities remain aligned with project objectives. Supervise site teams, contractors, and relevant operational personnel. Allocate tasks, monitor workloads, and support effective workforce coordination. Track project progress, operational performance, quality, and resource requirements. Identify site-level risks, delays, and operational issues and coordinate appropriate solutions. Maintain regular communication with project teams, suppliers, contractors, and management. Review operational reports, schedules, documentation, and performance updates. Support compliance with company procedures, safety expectations, and quality standards. Monitor materials, equipment, resources, and logistical requirements where applicable. Provide management with clear updates, recommendations, and escalation of significant issues. Requirements Bachelor’s degree or equivalent qualification in Construction, Engineering, Operations, Business, or a related field preferred.3+ years of relevant site management, project coordination, operations, or supervisory experience preferred. Strong understanding of site operations, workforce coordination, and project delivery. Knowledge of quality, safety, scheduling, resource planning, and operational procedures. Familiarity with project-management and remote collaboration tools. Proficiency in preparing reports, tracking progress, and maintaining operational documentation. Strong leadership, communication, negotiation, and problem-solving skills. Ability to coordinate multiple stakeholders and priorities effectively. Strong attention to detail with a practical and solutions-oriented mindset. Ability to work independently while maintaining effective communication with distributed teams. What We Offer Flexible part-time hours with a fully remote working arrangement. Competitive compensation aligned with experience and responsibilities. Opportunities to strengthen site leadership, project coordination, and operational management skills. Exposure to international projects, contractors, suppliers, and cross-functional teams. Opportunities to contribute to process improvements and operational efficiency initiatives. A professional culture focused on accountability, collaboration, quality, and continuous improvement.

<p>A well established in Dubai is inviting applications for the position of Healthcare Officer. The role involves supporting day-to-day healthcare operations, coordinating with patients and healthcare staff, maintaining records, and ensuring smooth delivery of healthcare-related services.</p> <p>Key Responsibilities<br /> Assist with daily healthcare and administrative operations.<br /> Coordinate with patients, healthcare professionals, and support staff.<br /> Handle patient inquiries and provide appropriate assistance.<br /> Maintain accurate patient records and related documentation.<br /> Schedule and coordinate appointments when required.<br /> Assist with healthcare reports and administrative documents.<br /> Maintain confidentiality of patient information.<br /> Coordinate with different departments to ensure smooth workflow.<br /> Support healthcare staff with administrative and operational requirements.<br /> Follow company policies, healthcare procedures, and safety guidelines.<br /> Assist in resolving routine patient or operational concerns.<br /> Maintain organized records and complete assigned tasks on time.<br /> Requirements<br /> Bachelor&#8217;s degree or relevant qualification in Healthcare Management, Health Administration, Nursing, or a related field.<br /> Previous healthcare, hospital, clinic, or medical administration experience is an advantage.<br /> Freshers with relevant qualifications are welcome to apply.<br /> Good communication and interpersonal skills.<br /> Basic computer and documentation skills.<br /> Strong organizational and coordination abilities.<br /> Ability to maintain confidentiality.<br /> Good problem-solving and teamwork skills.<br /> UAE/GCC healthcare experience is an advantage.<br /> Relevant healthcare certification or licensing will be an advantage where applicable.<br /> How to Apply</p> <p>Interested candidates can send their updated CV to:</p> <p>Email id &#8211; aaglobalservicellc@gmail.com<br /> WhatsApp: +971 54 285 2378</p>

<p>A well established in Dubai is inviting applications for the position of Healthcare Officer. The role involves supporting day-to-day healthcare operations, coordinating with patients and healthcare staff, maintaining records, and ensuring smooth delivery of healthcare-related services.</p> <p>Key Responsibilities<br /> Assist with daily healthcare and administrative operations.<br /> Coordinate with patients, healthcare professionals, and support staff.<br /> Handle patient inquiries and provide appropriate assistance.<br /> Maintain accurate patient records and related documentation.<br /> Schedule and coordinate appointments when required.<br /> Assist with healthcare reports and administrative documents.<br /> Maintain confidentiality of patient information.<br /> Coordinate with different departments to ensure smooth workflow.<br /> Support healthcare staff with administrative and operational requirements.<br /> Follow company policies, healthcare procedures, and safety guidelines.<br /> Assist in resolving routine patient or operational concerns.<br /> Maintain organized records and complete assigned tasks on time.<br /> Requirements<br /> Bachelor&#8217;s degree or relevant qualification in Healthcare Management, Health Administration, Nursing, or a related field.<br /> Previous healthcare, hospital, clinic, or medical administration experience is an advantage.<br /> Freshers with relevant qualifications are welcome to apply.<br /> Good communication and interpersonal skills.<br /> Basic computer and documentation skills.<br /> Strong organizational and coordination abilities.<br /> Ability to maintain confidentiality.<br /> Good problem-solving and teamwork skills.<br /> UAE/GCC healthcare experience is an advantage.<br /> Relevant healthcare certification or licensing will be an advantage where applicable.<br /> How to Apply</p> <p>Interested candidates can send their updated CV to:</p> <p>Email id &#8211; aaglobalservicellc@gmail.com<br /> WhatsApp: +971 54 285 2378</p>

Job Summary<br>We are looking for a motivated and target-oriented Outdoor Sales Executive to drive sales and expand the customer base for our cookware, shoe care, lighter, and cleaning product range. The role involves developing new business, managing existing customer relationships, achieving sales targets, and identifying growth opportunities in the market.<br>Job Description<br>Responsible for achieving sales targets for cookware, shoe care, lighter, and cleaning products. Develop and maintain strong relationships with distributors, wholesalers, retailers, and key customers. Identify new business opportunities and expand the customer base within the assigned territory. Conduct regular market visits to monitor sales, competitor activities, pricing, and market trends. Present products to customers, negotiate commercial terms, and follow up on orders and payments. Coordinate with internal teams to ensure timely delivery and excellent customer service. Prepare regular sales reports and provide market feedback to management.<br>Requirements<br>Minimum 2–5 years of sales experience, preferably in FMCG, household, cookware, cleaning, or consumer products. Proven track record of achieving sales targets and developing new customers. Experience handling distributors, wholesalers, retailers, supermarkets, or general trading customers. Strong communication, negotiation, presentation, and customer relationship skills. Target-oriented, self-motivated, and able to work independently. Good knowledge of the UAE market and relevant sales channels is preferred. Valid UAE driving license is an advantage.???? Interested candidates may send your CV to phyu.t@awsinvestment.ae

<p>An exciting opportunity is available for a Creative Designer to develop visually engaging concepts and marketing materials for digital and offline campaigns. The ideal candidate should have a strong creative eye, attention to detail, and the ability to transform ideas into compelling visual content.</p> <p>Responsibilities<br /> Develop creative concepts for marketing and promotional campaigns.<br /> Design social media posts, advertisements, banners, brochures, flyers, and other marketing materials.<br /> Create visual content that follows the company’s brand identity.<br /> Collaborate with the marketing and social media teams on campaigns.<br /> Prepare graphics and creative assets for websites and digital platforms.<br /> Edit images, videos, and other visual content when required.<br /> Research current design trends and develop fresh creative ideas.<br /> Coordinate with printers, vendors, photographers, and other creative partners.<br /> Make revisions based on feedback and ensure timely delivery of projects.<br /> Maintain organized files of design projects and brand assets.<br /> Requirements<br /> Diploma or Bachelor’s degree in Graphic Design, Visual Arts, Marketing, or a related field.<br /> Proven experience as a Graphic Designer, Creative Designer, or similar role.<br /> Proficiency in Adobe Photoshop, Illustrator, InDesign, or equivalent design software.<br /> Knowledge of social media design and digital marketing content.<br /> Strong creative thinking and visual communication skills.<br /> Good understanding of typography, layouts, colors, and branding.<br /> Strong attention to detail and ability to meet deadlines.<br /> A portfolio demonstrating previous creative design work.<br /> UAE experience is an advantage.</p> <p>Send your updated CV and portfolio via email info.aljamal.advertising@gmail.com</p>

<p>An exciting opportunity is available for a Creative Designer to develop visually engaging concepts and marketing materials for digital and offline campaigns. The ideal candidate should have a strong creative eye, attention to detail, and the ability to transform ideas into compelling visual content.</p> <p>Responsibilities<br /> Develop creative concepts for marketing and promotional campaigns.<br /> Design social media posts, advertisements, banners, brochures, flyers, and other marketing materials.<br /> Create visual content that follows the company’s brand identity.<br /> Collaborate with the marketing and social media teams on campaigns.<br /> Prepare graphics and creative assets for websites and digital platforms.<br /> Edit images, videos, and other visual content when required.<br /> Research current design trends and develop fresh creative ideas.<br /> Coordinate with printers, vendors, photographers, and other creative partners.<br /> Make revisions based on feedback and ensure timely delivery of projects.<br /> Maintain organized files of design projects and brand assets.<br /> Requirements<br /> Diploma or Bachelor’s degree in Graphic Design, Visual Arts, Marketing, or a related field.<br /> Proven experience as a Graphic Designer, Creative Designer, or similar role.<br /> Proficiency in Adobe Photoshop, Illustrator, InDesign, or equivalent design software.<br /> Knowledge of social media design and digital marketing content.<br /> Strong creative thinking and visual communication skills.<br /> Good understanding of typography, layouts, colors, and branding.<br /> Strong attention to detail and ability to meet deadlines.<br /> A portfolio demonstrating previous creative design work.<br /> UAE experience is an advantage.</p> <p>Send your updated CV and portfolio via email info.aljamal.advertising@gmail.com</p>

???? We're Hiring: Escalation Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level???? Work Arrangement: Fully Remote About UsDrenova is a growing international organization focused on customer experience, operational excellence, and business efficiency. Our teams collaborate across Customer Support, Operations, Product, Engineering, Sales, Quality, and Management to resolve complex issues, improve service quality, and deliver outstanding customer experiences. The Role We are seeking a proactive and solutions-oriented Escalation Manager to oversee high-priority customer and operational escalations, coordinate cross-functional resolutions, and drive continuous service improvement across the organization. This is an excellent opportunity for a customer support, operations, service management, or incident management professional looking to develop their career in an international and fully remote working environment. Key Responsibilities Manage high-priority customer and operational escalations from initial assessment through resolution. Coordinate cross-functional teams to resolve complex issues efficiently. Work closely with Customer Support, Operations, Product, Engineering, Sales, Quality, and Management teams. Monitor escalation queues, response times, and service performance. Communicate updates and resolution plans to internal stakeholders and customers where required. Conduct root-cause analysis and recommend preventive actions. Track escalation trends and identify opportunities for process improvements. Maintain escalation records, reports, and documentation. Support incident management and service recovery activities. Develop and improve escalation procedures and workflows. Monitor service quality KPIs and escalation metrics. Prepare regular performance reports and management updates. Promote collaboration and accountability across teams during issue resolution. Support training initiatives related to escalation handling and customer service. Stay informed about customer experience and service management best practices. Requirements Bachelor's degree in Business, Operations, Customer Service, Communications, or a related field.3+ years of experience in customer support, operations, service management, incident management, or a related role. Good understanding of escalation management and service delivery processes. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Good organizational and project coordination skills. Ability to remain calm and make decisions under pressure. Good written and verbal English communication skills. Experience with CRM, ticketing systems, or service management platforms is an advantage. Familiarity with ITIL, service operations, or customer experience frameworks is a plus. Ability to work independently and collaborate with international teams. UAE or GCC experience is an advantage but not required. Relevant customer service or service management certifications are welcome but not mandatory. What We Offer???? Fully Remote Work Arrangement???? Full-Time Escalation Management Position???? Career Growth & Professional Development???? Exposure to Customer Experience & Service Operations???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Support Regional & International Business Operations

Description<br><br>Amazon is seeking a dynamic and customer-obsessed Supervisors to lead and develop teams within our fast-paced AMZL (Amazon Logistics) and FC (Fulfilment Enter) environments. This role will encompass responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape. You will play a crucial role in ensuring efficient workflows, exceeding customer expectations, and driving continuous improvement. This is an opportunity to make history with one of the world's largest and most innovative companies, shaping the future of operations and logistics.<br><br>Key job responsibilities<br><br>Operational Leadership: Oversee daily operations within both AMZL and FC environments, including managing teams of Operations Assistants, Delivery Service Providers, and Associates (ranging from approximately 30-40). This includes allocating labor, leading meetings, assigning job duties, and maintaining exceptional organizational skills.<br><br>Team Management: Lead, train, and develop high-performing teams. Foster a positive and motivating work environment, driving engagement and performance while ensuring associate safety and adherence to Amazon's Health and Safety standards.<br><br>Performance Management: Be obsessed with metrics, diving deep to identify root causes of performance issues, and implementing effective solutions. Continuously monitor key performance indicators (KPIs) and drive improvements across both AMZL and FC processes.<br><br>Process Improvement: Identify opportunities to streamline and improve processes. Find practical and simple solutions to complex problems without compromising quality or functionality. Utilize problem-solving and analytical skills to drive Dive Deep analyses and implement process enhancements. Become a subject matter expert on core operational processes.<br><br>Communication & Collaboration: Communicate daily metrics and report exceptions. Effectively communicate with business and technical audiences, influencing decisions and driving alignment. Collaborate with cross-functional teams to solve operational challenges and share best practices. Manage external agency relationships and performance.<br><br>Problem Solving & Decision Making: Demonstrate strong problem-solving and analytical capabilities. Act decisively in a fast-paced environment, exercising sound judgment and making informed decisions.<br><br>Technology & Tools: Continuously utilize software and hardware tools to ensure smooth daily operations. Ensure associates have the necessary tools and coordinate repairs or replacements as needed. Support the rollout and implementation of new systems and processes, gathering feedback and providing support.<br><br>Basic Qualifications<br><br> Experience managing teams Experience with planning, performance metrics, and process improvement UAE National with Family Book<br><br>Preferred Qualifications<br><br> Experience in logistics Experience with data analysis<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Q-Express Documents Transport<br><br>Job ID: A10462057