Shipping representative Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As a Coordinator Fraud Analyst, you will be responsible for identifying, investigating, and preventing fraudulent activity across customer orders and transactions. The role involves analyzing transactional data, detecting suspicious patterns or behaviors, conducting investigations into potential fraud cases, and supporting the implementation of fraud prevention measures designed to mitigate financial and operational risk.</p><br><br><p><strong>Day-to-Day Responsibilities</strong></p><br><br><ul><li>Analyze transaction and order data to identify potential fraudulent activity, including suspicious orders, chargebacks, refunds, and unusual transaction patterns.</li><li>Investigate suspected fraudulent transactions to determine root causes, identify fraud trends, and support measures to prevent recurrence.</li><li>Support the development and implementation of fraud prevention controls, processes, and strategies aimed at minimizing financial and operational losses.</li><li>Review customer accounts and activity for indicators of fraud, including account takeover, identity theft, and other suspicious behavior.</li><li>Collaborate with relevant internal teams to share fraud-related insights, escalate identified risks, and contribute to the development of effective fraud prevention policies and procedures.</li><li>Monitor emerging fraud trends, industry developments, and evolving fraud techniques, and recommend relevant best practices for implementation within existing processes.</li><li>Prepare and present regular fraud-related reports and analysis to management, including key trends, fraud volumes, prevention outcomes, and relevant performance indicators.</li></ul><br>What you need to be successful<br><ul><li>Bachelor’s degree in Business Administration, Finance, or a related field</li><li>Minimum 2 years of experience in fraud prevention or 3 years in customer operations, preferably in an e-commerce or online payments environment.</li><li>Strong communication skills in English and Arabic, both verbal and written</li><li>Knowledge of fraud prevention tools and technologies, including fraud detection systems, data analysis tools, and chargeback management systems.</li></ul><p><strong>What you will bring</strong></p><br><br><ul><li>Strong analytical skills with the ability to interpret complex data sets and identify patterns and trends.</li><li>Excellent communication skills, both written and verbal, with the ability to present complex information to a non-technical audience.</li><li>Exceptional problem-solving and conflict resolution skills.</li></ul><br>Who we are<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br> <br><br> </div>

<ul><li><p><strong>Floral Design and Arrangement</strong></p><ul><li><p>Create a wide range of floral arrangements for the home, events and VIP visits, including bouquets, table centrepieces, standing arrangements and installations, following the household’s style and quality standards.</p></li><li><p>Select, prepare and condition fresh flowers and foliage to ensure longevity and visual impact, using appropriate techniques for cutting, hydrating and arranging.</p></li><li><br></li></ul><p><strong>Maintenance and Care</strong></p><ul><li><p>Maintain floral displays throughout the property, replacing stems, refreshing water and trimming foliage to preserve presentation and hygiene.</p></li><li><p>Monitor flower and plant health, apply basic plant care practices and escalate any pest, disease or maintenance issues to the household manager or gardener.</p></li><li><p>Manage appropriate storage and refrigeration of flowers and materials to maintain quality and reduce waste.</p></li></ul><p><strong>Inventory, Procurement and Budget</strong></p><ul><li><p>Order flowers, foliage and sundry supplies from approved suppliers, ensuring cost-effective purchasing and timely delivery.</p></li><li><p>Keep accurate records of stock levels, orders and invoices and assist with budget monitoring and reconciliation as requested.</p></li><li><p>Maintain a tidy and organised floral workspace and ensure tools and equipment are cleaned and stored safely.</p></li></ul><p><strong>Event and VIP Support</strong></p><ul><li><p>Support planning and delivery of floral requirements for private events, dinners and official visits, liaising with events, protocol and household teams to meet brief and timings.</p></li><li><p>Provide on‑site setup and breakdown for events, ensuring arrangements are installed securely and presented to the highest standard.</p></li></ul><p><strong>Hygiene, Safety and Standards</strong></p><ul><li><p>Adhere to health and safety procedures when handling tools, floral foam, cleaning products and waste, and follow safe manual handling practices.</p></li><li><p>Maintain a professional appearance and deliver courteous, discreet service when interacting with household members, guests and suppliers.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Key Skills & Qualifications</strong></p><p><strong>Education and Experience</strong></p><ul><li><p>Proven experience as a florist or in a floral design role, preferably within private households, events or high-end retail environments.</p></li><li><p>Formal qualification in floristry is desirable but not essential for candidates with strong practical experience and portfolio evidence.</p></li></ul><p><strong>Skills and Abilities</strong></p><ul><li><p>Demonstrable creative flair and strong attention to detail in floral design and presentation.</p></li><li><p>Good plant and flower knowledge, including care, conditioning and seasonal availability.</p></li><li><p>Organisational skills with the ability to plan ahead, manage multiple tasks and meet tight deadlines.</p></li><li><p>Excellent communication and collaborative skills to work with household teams, suppliers and event staff.</p></li><li><p>Physically fit with stamina for standing, lifting and manual handling associated with arranging and installing displays.</p></li><li><p>Flexible approach to working hours, including early starts, evening events and occasional weekend work as required.</p></li></ul><p><strong>Additional Information</strong></p><ul><li><p>Opportunities for training and development are available for committed individuals looking to grow within the household team.</p></li><li><p>The employer is an equal opportunity organisation and welcomes applications from all suitably qualified candidates.</p></li></ul><p>To apply, please submit your CV, a brief cover letter outlining your relevant experience and availability, and a portfolio or photographs of recent work where possible.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Raffles Hotels &amp; Resorts</p><br><p>Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.<br>&nbsp;</p><br><p>Fairmont Hotels &amp; Resorts</p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.&nbsp;</p><br><br>Job Description<br><br><p>The Director, Wellness Operations supports the operational performance, development and delivery of wellness across Raffles and Fairmont hotels, ensuring each property brings the respective brand wellness vision to life through strong, commercially sustainable operations and elevated guest experiences.</p><br><p>Based in Dubai, the role supports existing hotels as well as pre-openings, renovations and repositioning projects, working closely with regional operations teams and hotel leadership from planning through operational delivery.<br>&nbsp;</p><br><ul><li>Support the operational performance and ongoing development of spa, fitness and wellness across Raffles &amp; Fairmont hotels.</li><li>Ensure the respective Raffles and Fairmont wellness visions, standards and guest experiences are effectively implemented across the portfolio.</li><li>Support hotel teams in reviewing commercial and operational performance, including revenue, productivity, payroll, utilisation, retail and other key wellness KPIs.</li><li>Support pre-openings from planning through launch, including operating models, staffing, training, menus, systems, equipment, standards and guest journey.</li><li>Support renovations and repositioning projects, ensuring wellness concepts are operationally practical, commercially sustainable and aligned with the relevant brand vision.</li><li>Conduct operational reviews and property visits, identifying priorities, recommending actions and supporting follow-through with hotel teams.</li><li>Support the development and implementation of treatment menus, wellness programmes, fitness experiences, retail strategies and operational initiatives.</li><li>Work with hotels to establish effective staffing structures, productivity expectations and operating routines.</li><li>Support recruitment, onboarding and development of spa and wellness leaders where required.</li><li>Support the implementation of brand standards, SOPs, training tools and quality frameworks across the portfolio.</li><li>Identify and share best practices, operational improvements and commercial opportunities across Raffles &amp; Fairmont wellness.</li><li>Work closely with regional operations, hotel leadership, Design &amp; Technical Services and pre-opening teams to ensure wellness is effectively integrated into hotel operations.</li><li>Support the evaluation and implementation of wellness products, partners, technologies and equipment where appropriate.</li></ul><br>Qualifications<br><br><ul><li>Senior experience within luxury hotel spa and wellness operations preferred.</li><li>Experience supporting multiple hotels, pre-openings or renovation projects preferred.</li><li>Strong commercial understanding of spa and wellness performance.</li><li>Experience implementing operational standards, training and service concepts.</li><li>International luxury hospitality experience desirable.</li><li>Degree or relevant professional qualification preferred.</li></ul> </div>

<ul><li><p><strong>Floral Design and Arrangement</strong></p><ul><li><p>Create a wide range of floral arrangements for the home, events and VIP visits, including bouquets, table centrepieces, standing arrangements and installations, following the household’s style and quality standards.</p></li><li><p>Select, prepare and condition fresh flowers and foliage to ensure longevity and visual impact, using appropriate techniques for cutting, hydrating and arranging.</p></li><li><br></li></ul><p><strong>Maintenance and Care</strong></p><ul><li><p>Maintain floral displays throughout the property, replacing stems, refreshing water and trimming foliage to preserve presentation and hygiene.</p></li><li><p>Monitor flower and plant health, apply basic plant care practices and escalate any pest, disease or maintenance issues to the household manager or gardener.</p></li><li><p>Manage appropriate storage and refrigeration of flowers and materials to maintain quality and reduce waste.</p></li></ul><p><strong>Inventory, Procurement and Budget</strong></p><ul><li><p>Order flowers, foliage and sundry supplies from approved suppliers, ensuring cost-effective purchasing and timely delivery.</p></li><li><p>Keep accurate records of stock levels, orders and invoices and assist with budget monitoring and reconciliation as requested.</p></li><li><p>Maintain a tidy and organised floral workspace and ensure tools and equipment are cleaned and stored safely.</p></li></ul><p><strong>Event and VIP Support</strong></p><ul><li><p>Support planning and delivery of floral requirements for private events, dinners and official visits, liaising with events, protocol and household teams to meet brief and timings.</p></li><li><p>Provide on‑site setup and breakdown for events, ensuring arrangements are installed securely and presented to the highest standard.</p></li></ul><p><strong>Hygiene, Safety and Standards</strong></p><ul><li><p>Adhere to health and safety procedures when handling tools, floral foam, cleaning products and waste, and follow safe manual handling practices.</p></li><li><p>Maintain a professional appearance and deliver courteous, discreet service when interacting with household members, guests and suppliers.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Key Skills & Qualifications</strong></p><p><strong>Education and Experience</strong></p><ul><li><p>Proven experience as a florist or in a floral design role, preferably within private households, events or high-end retail environments.</p></li><li><p>Formal qualification in floristry is desirable but not essential for candidates with strong practical experience and portfolio evidence.</p></li></ul><p><strong>Skills and Abilities</strong></p><ul><li><p>Demonstrable creative flair and strong attention to detail in floral design and presentation.</p></li><li><p>Good plant and flower knowledge, including care, conditioning and seasonal availability.</p></li><li><p>Organisational skills with the ability to plan ahead, manage multiple tasks and meet tight deadlines.</p></li><li><p>Excellent communication and collaborative skills to work with household teams, suppliers and event staff.</p></li><li><p>Physically fit with stamina for standing, lifting and manual handling associated with arranging and installing displays.</p></li><li><p>Flexible approach to working hours, including early starts, evening events and occasional weekend work as required.</p></li></ul><p><strong>Additional Information</strong></p><ul><li><p>Opportunities for training and development are available for committed individuals looking to grow within the household team.</p></li><li><p>The employer is an equal opportunity organisation and welcomes applications from all suitably qualified candidates.</p></li></ul><p>To apply, please submit your CV, a brief cover letter outlining your relevant experience and availability, and a portfolio or photographs of recent work where possible.</p></li></ul>

<ul><li><p>To maximize revenue by effectively promoting and providing honest recommendation on additional services or products, highlighting their unique features and the advantages offered to our service center customers. </p></li><li><p>This also helps boost revenue for the service department and enhances overall business profitability. </p></li><li><p>Serves as a liaison between customers and the service department and act as a brand ambassador. </p></li><li><p>Efficiently relaying vehicle issues and repair time frames to customers and conveying customer concerns to the service department. </p></li><li><p>Demonstrates exceptional customer service abilities and a keen emphasis optimizing post-sale revenue by emphasizing supplementary services and client retention to improve the overall customer experience.</p></li></ul><br><p><strong>Strategic</strong></p><ul><li><p>Meeting and greeting customers.</p></li><li><p>Serves as&nbsp;initial point of contact for customers when they arrive at the service department.&nbsp;</p></li><li><p>Offers&nbsp;a warm welcome for customers, promptly address any issues they may have, and maintain clear and effective communication throughout the service process. </p></li><li><p>Emphasizes the importance of providing exceptional customer service, offering personalized recommendations, and fostering strong customer relationships to ensure customer loyalty and retention </p></li><li><p>Schedule customer appointments manage service department's schedule efficiently to ensure that all customers are serviced in a timely manner. </p></li><li><p>Suggests necessary maintenance and part replacement, explains the benefits of the proposed services, responds to client inquiries, decides on estimation, discount, advises customer on make model to spend, where viable, and repair and service estimates . </p></li><li><p>Inform the customer about the tasks that need to be completed and ensure their approval before proceeding with the vehicle testing.</p></li><li><p>Clearly state the total cost in the quotes&nbsp; and get customers buy in&nbsp;before moving forward with the repair process.</p><br></li></ul><p><strong>Operational</strong></p><ul><li><p>Fill the 'T' Card with all details of Jobs to be carried out with the repairing estimate and fix delivery date by considering the availability of spare parts in the Stores and Manpower in the Control Room respectively. </p></li><li><p>Ensure all the repairs are carried out as per Job Card before committed delivery time. Intimating and taking prior approval from the customer for any repair not discussed earlier. </p></li><li><p>Streamlining communication between customers and technicians. Having a streamlined and effective communication process between customers and technicians. Ensures that customer concerns and service requests are properly conveyed and that information about repairs and service updates is promptly shared with customers. </p></li><li><p>Work closely with the Parts advisor to ensure the availability of necessary spare parts and efficiently coordinate the work to streamline the process, resulting in accurate timelines for servicing and repair.</p><br></li></ul><p><strong>People Management</strong></p><ul><li><p>Managing customer complaints, escalation, feedback and updates customer data ensuring correct information and service history is maintained</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Degree in Automobile or Mechanical Engineering.</li><li>Technical background, Knowledge in new technology</li><li>3 to 5 years of experience as a Mechanical Service Advisor in Automobile Industry</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for an experienced <b>Project Execution In-Charge - Façade</b> with the following profile:</p><br> <ul> <li>Overall responsibility for <b>project delivery and day-to-day project management</b>.</li> <li>Minimum <b>17+ years of experience exclusively in the façade industry</b>.</li> <li>Strong capability to <b>lead façade execution</b>, manage subcontractors, drive site progress, and ensure timely completion and finishing of façade installation.</li> <li>Experience in <b>cold-bent façades, UCW projects, and high-rise towers</b> is preferred.</li> <li><b>Bachelor’s degree is mandatory</b>; Master’s degree is preferred.</li> <li><b>Arab nationality preferred</b>, but not mandatory.</li> <li>Candidates must have <b>UAE based façade industry experience</b>.</li> <li><b>Only shortlisted candidates will be contacted.</b></li> </ul><br><br> </div>

<p>At Bag the Future, relationships are not a function — they are the foundation. As our Client Relationship Manager, you will be the face of the company to our most important stakeholders: our clients. You will own a defined portfolio of B2B accounts across the UAE, serving as the primary point of contact from order confirmation through to fulfilment and beyond. You will ensure every client feels heard, valued, and confident in our ability to deliver. This is a role for someone who takes genuine pride in service excellence — someone who does not wait to be chased but proactively stays ahead of client needs, anticipates issues before they arise, and consistently goes the extra mile to protect and grow the relationships entrusted to them. </p><br><p><u>KEY RESPONSIBILITIES</u></p><br><p>Account Ownership & Client Servicing</p><ul><li><p>Own and manage a portfolio of assigned B2B accounts across the UAE, serving as the single point of contact post order confirmation</p></li><li><p>Build trusted, long-term relationships with client stakeholders — from procurement and operations to senior management</p></li><li><p>Proactively communicate order status, timelines, and any potential delays or issues, ensuring clients are always informed</p></li><li><p>Resolve client queries, complaints, and escalations swiftly and professionally, always prioritising client satisfaction</p><br></li></ul><p>Order & Fulfilment Coordination</p><ul><li><p>Act as the internal bridge between the client and cross-functional teams (operations, logistics, sales, and finance) to ensure seamless order execution</p></li><li><p>Track all open orders within your portfolio, flagging risks early and coordinating internally to maintain delivery commitments</p></li><li><p>Manage the end-to-end post-order client journey, including documentation, approvals, and delivery confirmation</p><br></li></ul><p>Retention & Growth</p><ul><li><p>Identify opportunities to deepen existing relationships through value-added service, account reviews, and timely commercial conversations</p></li><li><p>Monitor account health and flag at-risk clients proactively to the commercial team</p></li><li><p>Support renewal conversations and contribute to upsell and cross-sell opportunities in partnership with the Sales Manager</p><br></li></ul><p>Reporting & CRM Hygiene</p><ul><li><p>Maintain accurate and up-to-date records of all client interactions, orders, and correspondence in the CRM system</p></li><li><p>Provide regular account status updates and client feedback to internal stakeholders</p></li><li><p>Contribute to the development of service standards, SOPs, and client experience improvements</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>5+ years of experience in B2B account management, client servicing, or customer relationship management</p></li><li><p>Prior experience in the GCC market, with a strong understanding of the regional business culture and client expectations</p></li><li><p>Demonstrated track record of managing and retaining a portfolio of accounts independently</p></li><li><p>Excellent written and verbal communication skills in English; Arabic is an advantage</p></li><li><p>Strong ability to manage multiple accounts and priorities simultaneously</p></li><li><p>Proficiency in CRM tools and MS Office</p><p><br></p><p><strong>Preferred</strong></p><ul><li><p>Background in a product-led business — packaging, FMCG, trading, hospitality supplies or related sectors</p></li><li><p>Experience working in a start-up or scale-up environment where agility and initiative are valued</p></li><li><p>A genuine interest in sustainability, eco-friendly products or purpose-led businesses</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span>An established international architecture and engineering practice is seeking a talented Project Design Manager to join its Abu Dhabi team.</span></span></p><br><p><span><span>The role is ideal for a technically strong Senior Architect who has begun taking on broader project-management responsibilities and is ready to formalise that progression. You will manage project delivery while continuing to contribute to and coordinate the design process, working within an integrated team of architects, engineers, interior designers and planners.</span></span></p><br><p><span><span>Projects include large, complex and high-profile developments across the Middle East, including super-tall towers, hospitality, commercial and mixed-use schemes.</span></span></p><br><p><b><span><span><span>Key responsibilities</span></span></span></b></p><br><ul><li><span><span>Lead the day-to-day management of assigned projects under the guidance of a Project Director.</span></span></li><li><span><span>Ensure delivery against agreed scope, programme, budget and quality requirements.</span></span></li><li><span><span>Participate in the design process, reviewing and coordinating architectural and multidisciplinary design information.</span></span></li><li><span><span>Plan and manage internal resourcing, allocate work and monitor progress across architectural and engineering teams.</span></span></li><li><span><span>Coordinate sub-consultants and external stakeholders, including clients, operators, contractors and authorities.</span></span></li><li><span><span>Prepare and maintain project schedules, look-ahead programmes, progress reports and action trackers.</span></span></li><li><span><span>Organise and chair coordination meetings, issue minutes and ensure actions are followed through to close-out.</span></span></li><li><span><span>Support contract-administration activities, including variation and change tracking, RFIs and technical clarifications.</span></span></li><li><span><span>Identify project risks and issues early, escalating them appropriately and proposing practical mitigation measures.</span></span></li><li><span><span>Champion quality, health and safety, and compliance with relevant codes and standards throughout the project lifecycle.</span></span><br></li></ul><br><span>Requirements</span><ul><li><span><span>Bachelor’s degree in Architecture is essential.</span></span></li><li><span><span>Approximately 10+ years’ post-qualification experience.</span></span></li><li><span><span>Established Senior Architect experience, with demonstrable exposure to project-management responsibilities.</span></span></li><li><span><span>Proven UAE experience, ideally gained with a recognised consultant or multidisciplinary design practice.</span></span></li><li><span><span>Track record delivering large-scale projects in the UAE or wider Middle East.</span></span></li><li><span><span>Experience in high-rise residential towers and/or hospitality projects is particularly relevant.</span></span></li><li><span><span>Sound understanding of all project stages: concept, schematic design, detailed design and construction.</span></span></li><li><span><span>Strong design literacy and the ability to communicate and defend design intent clearly with both internal teams and clients.</span></span></li><li><span><span>Evidence of programming, reporting, scheduling and consultant/stakeholder coordination experience.</span></span></li><li><span><span>Strong working knowledge of AutoCAD, Bluebeam, MS Project and Primavera.</span></span></li></ul><p><b><span><span><span>Personal qualities</span></span></span></b></p><br><ul><li><span><span>Design-minded architect who wants to move further into project management without losing connection to the creative process.</span></span></li><li><span><span>Confident, polished communicator who can lead meetings and present to senior stakeholders.</span></span></li><li><span><span>Organised, detail-focused and proactive in resolving issues.</span></span></li><li><span><span>Collaborative team player, comfortable working within a large integrated multidisciplinary environment.</span></span></li><li><span><span>Calm and resilient under pressure, with the ability to manage fast-paced, complex projects.</span></span><br></li></ul><br><span>Benefits</span><ul><li><span><span>AED 27,000–30,000 per month, dependent on experience.</span></span></li><li><span><span>Annual flight allowance.</span></span></li><li><span><span>Medical insurance / healthcare.</span></span></li><li><span><span>Structured career development and mentoring.</span></span></li><li><span><span>Clear pathway from Senior Architect into a more formally defined Project Manager role within a global practice.</span></span><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.<br>Key job responsibilities<br>Key job responsibilities<br>We're seeking a Team lead for Amazon Now operations. In this role, you will be responsible for:<br>Managing, on a daily basis, end to end operations for either one large site or a combination of small sites, supervising store operations:<br>Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.<br>Driving performance management of your team members. Preparing and implementing training and development plans for associates.<br>Continuously improve the operations process and attain a sustained level of performance improvement.<br>Conducting 4M and 5S audits for the stores on a daily basis.<br>Stand-in for Area Manager.<br>- Experience in customer-facing environment, warehousing, logistics or manufacturing<br>- Experience that includes strong analytical skills, attention to detail, and effective communication abilities<br>- Can demonstrate proficiency in Microsoft Excel or equivalent spreadsheet tools<br>- Knowledge of Lean, Kaizen, Six Sigma concepts<br>- A self-motivated person with the ability to motivate the associates/team members.<br>- Strong execution skills, action oriented, go getter.<br>- Resourceful to identify the way to get things done using limited resources.<br>- Ability to work under pressure situations.<br>- Ability to work in ambiguous situations and to come out with solutions as per the situations faced.<br>- Good people management, analytical and problem solving skills.<br>- Knowledge of SQL would be advantageous.<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Description:</strong></p><br><p>Provide strategic and operational leadership for the University Library's engagement with students, faculty, researchers and the wider university community. The position responsibility is ensuring that library services are user-centered, accessible, innovative, and aligned with the University's teaching, learning and research priorities.  Develop and implement the Library's strategy for user engagement, experience and service delivery, and provide direction and leadership to the department to ensure the efficient achievement of the strategic objectives.  Approve and review the Library’s short- and long-term development plans, and oversee the development of user services, engagement, communication, and guidance programs to improve the user experience, enhance service quality, and promote effective use of library resources and services, in line with the strategic directions of the Library and the University's student-success objectives.  Oversee the design and implementation of staff training and development programs; monitor performance evaluation processes; and review job descriptions to ensure alignment with operational needs.  Lead the continuous development of a modern, integrated and user-centered service model across physical and virtual environments, in accordance with the Library’s strategic direction.  Propose innovative measures and solutions to improve the efficiency of operations and services; identify shortcomings in work practices or performance quality; and discuss development opportunities with relevant stakeholders.  Benchmark the Library's engagement and user services against leading international and local academic libraries, to develop collaboration programs, identify the needs of various colleges and departments, and enhance the use of library resources and services across the University.  Ensure that library spaces, websites, discovery systems and service points provide a consistent and intuitive user experience to a diverse community.  Identify opportunities to use AI responsibly to improve discovery, information literacy, communication and service delivery.  Prepare periodic reports and studies outlining workflow progress, achievements, challenges, and future plans for service development.  Contribute to joint development activities among higher education institutions in the country.  Perform any other duties assigned by the Library Deanship in support of the institution’s overall objectives. </p><br><p><strong>Minimum Qualifications:</strong></p><br><p>Bachelor in the relevant field.</p><br><p><strong>Experience/Skills:</strong></p><br><p> 5 years of progressive professional library experience, including supervisory or leadership roles in an academic or research library.  Experience in planning and developing strategic programs that support the achievement of institutional objectives.  Demonstrated management and leadership experience in an academic library.  Strong communication, negotiation, decision making, presentation and partnership-building skills within and beyond the university community.  Ability to design and implement innovative, integrated programs and services that keep pace with modern developments and support institutional collaboration.  Experience leading diverse teams responsible for public programs, visitor services, and community partnership development in support of institutional objectives. </p><br><p><strong>Preferred Qualifications:</strong></p><br><p>Master’s degree in Library and Information Science (MLIS/MLS) from an accredited program (or equivalent professional qualification and experience) </p><br> </div>

<p>Represent the company on site and support the delivery of electrical works through engineering coordination, installation inspections, quality verification and testing support. Ensure that works comply with approved drawings, project specifications, applicable standards, authority requirements and agreed schedules.</p><br><p><strong>Key Responsibilities</strong></p><br><p>1. Site Supervision and Inspection</p><ul><li><p>Monitor daily electrical installation activities and verify compliance with approved construction drawings, shop drawings, specifications and method statements.</p></li><li><p>Inspect power distribution, switchgear, transformers, generators, UPS systems, cabling, containment, lighting, earthing and lightning protection systems, as applicable to the project.</p></li><li><p>Check equipment positioning, access and maintenance clearances, cable routing, supports, terminations, identification and workmanship.</p></li><li><p>Coordinate inspections before concealment, equipment energisation and closure of completed works.</p></li></ul><br><p>2. Quality Control and Documentation</p><ul><li><p>Review Material Inspection Requests (MIRs) and Work Inspection Requests (WIRs), recording inspection findings and recommendations within delegated authority.</p></li><li><p>Verify delivered equipment and materials against approved submissions, including ratings, certificates, condition and storage arrangements.</p></li><li><p>Identify defective or non-compliant work, raise observations or Non-Conformance Reports (NCRs) through the agreed procedure, and verify corrective actions.</p></li><li><p>Maintain inspection records, photographs, test reports, snag lists and daily progress reports.</p></li></ul><br><p>3. Engineering Review and Coordination</p><ul><li><p>Assist in reviewing shop drawings, material submissions, method statements and Inspection and Test Plans (ITPs).</p></li><li><p>Identify discrepancies between drawings, specifications and site conditions; prepare technical queries and follow up on resolution.</p></li><li><p>Coordinate electrical interfaces with civil, architectural, mechanical, fire protection and ELV teams.</p></li><li><p>Communicate approved technical requirements to contractors and verify their implementation.</p></li></ul><br><p>4. Progress and Safety</p><ul><li><p>Monitor installation progress, material availability and site constraints, and promptly report potential delays.</p></li><li><p>Attend coordination meetings and follow up on assigned actions.</p></li><li><p>Monitor compliance with project electrical safety procedures, including isolation, lockout/tagout and permits to work; immediately escalate unsafe conditions.</p></li></ul><br><p>5. Testing, Commissioning and Handover</p><ul><li><p>Witness assigned electrical tests in accordance with approved procedures and record results.</p></li><li><p>Support equipment inspections, functional testing, commissioning and authority inspections.</p></li><li><p>Carry out snagging and verify completion of corrective works.</p></li><li><p>Check that as-built drawings reflect site installations and assist in reviewing operation and maintenance manuals, warranties and handover records.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong><br>Qualifications and Experience</strong></p><ul><li><p>Bachelor’s degree in Electrical Engineering.</p></li><li><p>Minimum of 5 years of relevant experience in electrical construction, site supervision or inspection, including at least 3 years of hands-on site experience.</p></li><li><p>Experience with a consultant, main contractor, MEP contractor or client project delivery team.</p></li><li><p>Working knowledge of applicable electrical standards and local utility and authority requirements.</p></li><li><p>Ability to interpret single-line diagrams, layouts, schematics, specifications and equipment schedules.</p></li><li><p>Proficiency in AutoCAD, Microsoft Office and electronic document management systems.</p></li><li><p>Good technical reporting, communication and coordination skills.</p></li><li><p>Relevant local engineering registration or eligibility, where required.</p></li></ul><br><p><strong>Preferred Experience</strong></p><ul><li><p>UAE/GCC project experience.</p></li><li><p>Experience in data centres, critical facilities, industrial installations or technically complex buildings.</p></li><li><p>Practical exposure to MV/LV equipment, generators, UPS systems, and testing and commissioning.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>We are currently seeking an experienced Stakeholder Manager to support the successful delivery of major transport and infrastructure projects across Dubai and the UAE. The successful candidate will lead stakeholder engagement activities, authority coordination, and approvals management throughout the design lifecycle of complex projects.</span></p><br><p><span>The Stakeholder Manager will act as the primary interface between project teams, government authorities, utility providers, developers, operators, and other key stakeholders to facilitate design development and project approvals.</span></p><br><br>Responsibilities:<br><ul><li><span>Develop and implement comprehensive stakeholder engagement and communications strategies for Dubai projects.&nbsp;</span></li><li><span>Identify, analyse, and manage project stakeholders throughout all phases of design delivery.&nbsp;</span></li><li><span>Act as the key point of contact for government authorities, utility providers, transportation agencies, and other external stakeholders.&nbsp;</span></li><li><span>Lead stakeholder meetings, workshops, technical reviews, and coordination sessions.&nbsp;</span></li><li><span>Establish and maintain strong working relationships with project stakeholders to facilitate timely reviews and approvals.&nbsp;</span></li><li><span>Coordinate authority submissions, reviews, comments, and approvals.&nbsp;</span></li><li><span>Ensure stakeholder requirements are effectively communicated and incorporated into project designs.&nbsp;</span></li><li><span>Collaborate closely with project managers, design managers, discipline leads, and clients to resolve stakeholder issues and constraints.&nbsp;</span></li><li><span>Monitor stakeholder commitments, action items, risks, and dependencies.&nbsp;</span></li><li><span>Maintain stakeholder registers, approvals trackers, communication records, and engagement reports.&nbsp;</span></li><li><span>Manage and resolve stakeholder issues and conflicts while minimizing project impacts.&nbsp;</span></li><li><span>Provide regular progress updates to project leadership and clients regarding approvals and stakeholder engagement activities.&nbsp;</span></li><li><span>Support project risk management by identifying stakeholder-related risks and implementing mitigation measures.&nbsp;</span></li><li><span>Ensure compliance with relevant authority requirements, standards, and regulatory processes.</span></li></ul><br>Qualifications:<br><ul><li><span>Bachelor's Degree in Civil Engineering, Transportation Engineering, Urban Planning, Infrastructure Engineering, Project Management, or a related discipline.&nbsp;</span></li><li><span>Relevant professional certifications in project management or stakeholder management are advantageous.</span></li><li><span>Minimum 12 years of professional experience in stakeholder management.&nbsp;</span></li><li><span>Proven experience on major transport and infrastructure projects.&nbsp;</span></li><li><span>Strong experience supporting the design and engineering phases of projects.&nbsp;</span></li><li><span>Demonstrated experience working on projects involving the Roads and Transport Authority (RTA).&nbsp;</span></li><li><span>Experience managing authority approvals and stakeholder coordination across multidisciplinary design teams.&nbsp;</span></li><li><span>Previous experience within an international engineering consultancy environment is highly desirable.&nbsp;</span></li><li><span>Experience on roads, highways, public realm, transit, metro, rail, or multimodal transport projects is preferred.&nbsp;</span></li><li><span>Experience of working on infrastructure master plan design projects is advantageous.&nbsp;</span></li><li><span>Dubai project experience is required.&nbsp;</span></li><li><span>Fluent English (written and spoken) is essential.&nbsp;</span></li><li><span>Fluent Arabic and English bilingual capability is strongly preferred.</span></li></ul><p><span><span><strong>Imagine a better future for you and a better future for us all.</strong></span></span></p><br><p><span><span>Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.</span></span></p><br><p><span><span><strong>With us, you can.</strong></span></span><span><span><strong> Apply today.</strong></span></span></p><br> </div>

( 20348 )<br><br>Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world’s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.<br><br><strong>Job Summary<br><br></strong>The Telephone Operator manages a 24-hour operational team to ensure all in-house and external guest requests, inquiries, and complaints are handled professionally and efficiently. They answer all incoming calls, both internal and external, in a pleasant, clear, confident, and personalized manner, adhering to Meydan Hotel Standards and ensuring response within three rings. By listening attentively to guest requests, the operator coordinates with relevant departments to guarantee timely and accurate delivery of services, contributing to a seamless and exceptional guest experience.<br><br><strong>Key Responsibilities<br><br></strong><ul><li> Answer all incoming calls promptly, politely, and professionally, adhering to hotel standards and etiquette. </li><li> Provide guests and internal departments with accurate information, assistance, and directions. </li><li> Transfer calls efficiently to the appropriate department or extension. </li><li> Take messages accurately and ensure timely delivery to the intended recipient. </li><li> Record and track guest requests, complaints, and inquiries, coordinating with relevant departments for resolution. </li><li> Ensure all outgoing calls, including wake-up calls, are made accurately and on time. </li><li> Maintain a thorough understanding of hotel facilities, services, promotions, and local information to assist guests effectively. </li><li> Support the Front Office team during peak periods or emergencies as needed. </li><li> Ensure all communication equipment is properly maintained and report any malfunctions promptly. <br><br></li></ul><strong>Skills, Experience &amp; Educational Requirements<br><br></strong><ul><li> High school diploma or equivalent; further education in hospitality is a plus. </li><li> Previous experience in a hotel telephone operator or communications role preferred. </li><li> Excellent verbal communication skills with a clear and professional tone. </li><li> Strong customer service orientation and interpersonal skills. </li><li> Ability to multitask and work efficiently under pressure. </li><li> Familiarity with hotel management systems and telephone switchboards. </li><li> Attention to detail and accuracy in recording messages and guest information. </li><li> Professional appearance and demeanor. <br><br></li></ul>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Processor - Escrow Services is expected to provide superior client service experience and seamless delivery of all Escrow Operations &amp; services in collaboration with his/her team. Processor - Escrow Services needs to ensure the services provided as an Account Trustee to Clients, internal and external stakeholders are in line with Real Estate Escrow, Common Area Escrow (JOP), Body Corporate Escrow, Commercial Escrow and bank’s process and guidelines.</span></span></p><br><span><span><strong><u>Key Responsibilities:</u></strong></span></span><ul><li><span><span>Handling day to day Escrow operations activities in compliance with Real Estate/DIFC/Common Area/Commercial Escrow Laws and Regulations and internal procedures related to these services within the timelines.</span></span></li><li><span><span>Check daily transactions documents related to Developers, Unit Management, Projects, Payments, Deposits, Allocations, Unit Cancellation/Refund, Pending payments, Guarantee management, Retention transfer and others and ensure timely processing and confirmation to clients/stakeholders.&nbsp; &nbsp;Liaise with bank appointed engineer/s for obtaining their certification for release of payments. Ensure timely Reconciliation of internal and regulatory reports for sending it Regulatory/stakeholders within timelines.</span></span></li><li><span><span>Check project wise reports and ensure project wise accounts are reconciled and up to date.&nbsp;Ensure all exceptions are escalated, approved and ratified.&nbsp; &nbsp;Ensure customer queries are responded within the timelines and confidentiality maintained. Liaise with concerned team for clarifications related to any transaction.</span></span></li><li><span><span>Quick adaptability to new initiatives, systems or any changes in the existing process related to Escrow Operations &amp; Services.&nbsp;</span></span></li><li><p><span><span>Support Product Managers / Business units operationally, ensuring customer satisfaction by transactions getting processed in line with regulatory/internal bank process, policy and procedures.&nbsp;Providing clarifications / seeking clarifications to and from internal / external customers for smooth completion of the request.</span></span></p><br></li><li><p><span><span>Analyze operational activities and provide ideas, recommendation and implement to reduce manual activities and enhance operational efficiency in compliance with the Operational and Regulatory guidelines.&nbsp;</span></span></p><br></li><li><p><span><span>Display subject matter expertise and ensure service quality meets customer’s, Regulatory and bank’s expectations.</span></span></p><br></li><li><p><span><span>Well versed with Finacle, BPM, EMS, Business Online, Payment Hub and other banking applications.</span></span></p><br></li><li><p><span><span>Reconcile audit report and timely submission of audit report to Regulatory/DIFC/Common Area in line with Regulatory &nbsp;guidelines for Account trustee, Developer, Common Area and Body Corporate.</span></span></p><br></li><li><p><span><span>Perform UAT for new/enhancement product releases, review and provide sign off to IT/stakeholders.&nbsp; &nbsp; &nbsp;</span></span></p><br></li><li><p><span><span>Closely liaise with Product team, Tanfeeth, IT and stakeholders for timely delivery of product launch/enhancements on production.</span></span></p><br></li></ul><p><span><span><strong><u>Key Qualifications:</u></strong></span></span></p><br><ul><li><p><span><span>UAE Nationals ONLY</span></span></p><br></li><li><p><span><span>Bachelor of Commerce or any equivalent degree</span></span></p><br></li><li><p><span><span>0-2 years of experience in Escrow Operations, Services and&nbsp;various aspects of banking.</span></span></p><br></li><li><span><span>Result and client oriented with Excellent performance.</span></span></li><li><p><span><span>Preferably, versed with Finacle, BPM, EMS, smartBUSINESS, Payment Hub and other banking applications.</span></span></p><br></li><li><span><span>Excellent knowledge on MS Word, Excel, Powerpoint</span></span></li><li><p><span><span>Business focused</span></span></p><br></li><li><p><span><span>Team Player</span></span></p><br></li><li><p><span><span>Passionate</span></span></p><br></li><li><p><span><span>Self and quick learner</span></span></p><br></li><li><p><span><span>Working in collaboration</span></span></p><br></li><li><p><span><span>Professional Expertise</span></span></p><br></li><li><p><span><span>Client &amp; Regulatory Management</span></span></p><br></li><li><span><span>Follow management guidelines</span></span></li></ul><p><span><span>#LI-AG1</span></span></p><br><br> </div>

<strong>Overview<br><br></strong>M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.<br><br>Danat Al Emarat is a world-class specialty women’s and children’s hospital in the Emirate of Abu Dhabi. It offers advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics &amp; Gynecology, and Women’s Health. The hospital is one of the very few to encompass a dedicated Fetal Medicine Department along with a full-fledged Neonatal Intensive Care Unit (NICU) in the UAE. This has established Danat Al Emarat as a regional referral center for women with high-risk pregnancies,supported by its Level III NICU providing care for the most fragile newborns.<br><br>We are seeking compassionate, skilled Registered Midwife to join our maternity services team and provide exceptional antenatal, intrapartum, and postnatal care to women and their newborns. This role offers the opportunity to practice evidence based, woman centred midwifery in a supportive, multidisciplinary environment that values safety, excellence, and compassion<br><br><strong>Responsibilities<br><br></strong><ul><li>Provide comprehensive antenatal care, including assessment, monitoring, education, and support for pregnant women. </li><li>Monitor maternal and fetal well-being throughout pregnancy and identify any potential complications. </li><li>Conduct health assessments, obtain medical histories, and develop individualized care plans. </li><li>Educate expectant mothers and families on pregnancy, childbirth, nutrition, breastfeeding, and newborn care. </li><li>Assist and manage normal labor and delivery, ensuring the safety and comfort of both mother and baby. </li><li>Monitor labor progress, fetal heart rate, and maternal vital signs during childbirth. </li><li>Recognize and respond appropriately to obstetric emergencies and complications. </li><li>Administer medications and treatments as prescribed and within the scope of practice. </li><li>Provide pain management support and guidance during labor and delivery. </li><li>Deliver immediate postpartum care to mothers after childbirth. </li><li>Assess and monitor newborn health, including vital signs and adaptation to extrauterine life. </li><li>Support and promote breastfeeding, including lactation education and assistance. </li><li>Provide postnatal care, education, and emotional support to mothers and families. </li><li>Maintain accurate and timely documentation of patient assessments, care provided, and outcomes. </li><li>Collaborate with obstetricians, pediatricians, nurses, and other healthcare professionals to ensure coordinated care. </li><li>Ensure infection prevention and control measures are followed at all times. </li><li>Advocate for the rights, preferences, and cultural needs of women and their families. </li><li>Participate in patient safety, quality improvement, and clinical governance initiatives. </li><li>Provide counseling and support regarding family planning and reproductive health. </li><li>Maintain professional competency through continuing education and compliance with regulatory and licensing requirements.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor’s degree in Midwifery or Nursing with Midwifery qualification.</li><li>Valid DOH/DHA license and current home country license.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Aftersales Receptionist plays a crucial role in maintaining exceptional customer service and operational efficiency in the service department. The position involves direct customer interaction, effective appointment management, and comprehensive administrative support to ensure a seamless customer journey from arrival to departure. Success in this role is measured by customer satisfaction scores, accuracy in appointment management, and effective team collaboration to uphold the service standards of the dealership.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Customer Reception &amp; Front Desk Management</p><p><br></p><ul><li>Greet customers professionally upon arrival at the service center.</li><li>Direct customers to the appropriate Service Advisor or department.</li><li>Handle incoming telephone calls, WhatsApp inquiries, and email communication.</li><li>Maintain a welcoming and organized reception area at all times.</li></ul><p><br></p><p>Appointment Management</p><p><br></p><ul><li>Manage service appointments in the system for both walk-in and scheduled visits.</li><li>Confirm daily bookings with customers and update them on any appointment changes or waiting times.</li><li>Coordinate with Service Advisors to prevent overbooking or delays.</li><li>Ensure accurate appointment segregation and upload details in the designated system.</li></ul><p><br></p><p>Customer Communication</p><p><br></p><ul><li>Provide customers with service information, estimated waiting times, and necessary paperwork.</li><li>Assist with vehicle status updates when Service Advisors are unavailable.</li><li>Notify customers when their vehicles are ready for delivery through phone inquiries.</li></ul><p><br></p><p>Administrative &amp; Documentation Support</p><p><br></p><ul><li>Prepare and manage service-related documents and appointment sheets.</li><li>Assist with invoice printing and provide customer copies as required.</li><li>Maintain logs for customer visits, calls, and vehicle flow.</li></ul><p><br></p><p>Coordination with Service Advisors &amp; Workshop Team</p><p><br></p><ul><li>Support Service Advisors with customer queue management and communication of customer concerns.</li><li>Ensure smooth workflow between reception, workshop, and parts department.</li><li>Monitor vehicle delivery processes accurately.</li></ul><p><br></p><p>Customer Satisfaction &amp; Service Quality</p><p><br></p><ul><li>Ensure high levels of customer service and professionalism.</li><li>Address basic customer concerns and escalate issues when necessary.</li><li>Engage in CSV &amp; NPS feedback as part of quality measures.</li></ul><p><br></p><p>Compliance &amp; Process Adherence</p><p><br></p><ul><li>Follow brand and dealership policies for customer handling and documentation.</li><li>Maintain confidentiality and accuracy of customer data.</li><li>Adhere to attendance and punctuality requirements.</li></ul><p><br></p><p>Additional Support Duties</p><p><br></p><ul><li>Assist in organizing the reception area for audits or special campaigns.</li><li>Support Service Advisors during busy hours to reduce customer wait time.</li><li>Help with promotional materials, service reminders, and customer notifications.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Excellent customer service and interpersonal skills.</li><li>Proficiency in using customer relationship management (CRM) software.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>High school diploma or equivalent; additional certification in customer service is a plus.</li><li>1-2 years of experience in a customer-facing role, preferably in the automotive industry.</li><li>Proficient with appointment management systems and customer management software.</li><li>Strong verbal and written communication skills with a focus on customer service.</li></ul><p><br></p></div>

<ul><li><p>The Aftersales Receptionist plays a crucial role in maintaining exceptional customer service and operational efficiency in the service department. The position involves direct customer interaction, effective appointment management, and comprehensive administrative support to ensure a seamless customer journey from arrival to departure. Success in this role is measured by customer satisfaction scores, accuracy in appointment management, and effective team collaboration to uphold the service standards of the dealership.</p></li></ul><p><br><strong>What You Will Do:</strong><br><br></p><p><strong>Customer Reception & Front Desk Management</strong></p><p><br></p><ul><li><p>Greet customers professionally upon arrival at the service center.</p></li><li><p>Direct customers to the appropriate Service Advisor or department.</p></li><li><p>Handle incoming telephone calls, WhatsApp inquiries, and email communication.</p></li><li><p>Maintain a welcoming and organized reception area at all times.</p></li></ul><p><br></p><p><strong>Appointment Management</strong></p><p><br></p><ul><li><p>Manage service appointments in the system for both walk-in and scheduled visits.</p></li><li><p>Confirm daily bookings with customers and update them on any appointment changes or waiting times.</p></li><li><p>Coordinate with Service Advisors to prevent overbooking or delays.</p></li><li><p>Ensure accurate appointment segregation and upload details in the designated system.</p></li></ul><p><br></p><p><strong>Customer Communication</strong></p><p><br></p><ul><li><p>Provide customers with service information, estimated waiting times, and necessary paperwork.</p></li><li><p>Assist with vehicle status updates when Service Advisors are unavailable.</p></li><li><p>Notify customers when their vehicles are ready for delivery through phone inquiries.</p></li></ul><p><br></p><p><strong>Administrative & Documentation Support</strong></p><p><br></p><ul><li><p>Prepare and manage service-related documents and appointment sheets.</p></li><li><p>Assist with invoice printing and provide customer copies as required.</p></li><li><p>Maintain logs for customer visits, calls, and vehicle flow.</p></li></ul><p><br></p><p><strong>Coordination with Service Advisors & Workshop Team</strong></p><p><br></p><ul><li><p>Support Service Advisors with customer queue management and communication of customer concerns.</p></li><li><p>Ensure smooth workflow between reception, workshop, and parts department.</p></li><li><p>Monitor vehicle delivery processes accurately.</p></li></ul><p><br></p><p><strong>Customer Satisfaction & Service Quality</strong></p><p><br></p><ul><li><p>Ensure high levels of customer service and professionalism.</p></li><li><p>Address basic customer concerns and escalate issues when necessary.</p></li><li><p>Engage in CSV & NPS feedback as part of quality measures.</p></li></ul><p><br></p><p><strong>Compliance & Process Adherence</strong></p><p><br></p><ul><li><p>Follow brand and dealership policies for customer handling and documentation.</p></li><li><p>Maintain confidentiality and accuracy of customer data.</p></li><li><p>Adhere to attendance and punctuality requirements.</p></li></ul><p><br></p><p><strong>Additional Support Duties</strong></p><p><br></p><ul><li><p>Assist in organizing the reception area for audits or special campaigns.</p></li><li><p>Support Service Advisors during busy hours to reduce customer wait time.</p></li><li><p>Help with promotional materials, service reminders, and customer notifications.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><br>Excellent customer service and interpersonal skills.</p></li><li><p>Proficiency in using customer relationship management (CRM) software.</p></li><li><p>Strong organizational skills with attention to detail.</p></li><li><p>Ability to multitask and prioritize in a fast-paced environment.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>High school diploma or equivalent; additional certification in customer service is a plus.</p></li><li><p>1-2 years of experience in a customer-facing role, preferably in the automotive industry.</p></li><li><p>Proficient with appointment management systems and customer management software.</p></li><li><p>Strong verbal and written communication skills with a focus on customer service.</p></li></ul>

<p><strong><em><u>Role&nbsp;</u></em></strong>&nbsp;</p><p>As a Senior Technical Project Manager, you will be the driving force behind the planning, execution, and delivery of digital projects. You will work closely with cross-functional teams, including designers, developers, and strategists, to ensure projects are delivered on time, within scope, and aligned with client goals. Your technical expertise and project management skills will help bridge the gap between business objectives and technical execution.&nbsp;</p><br><p><strong><em><u>Role Responsibilities</u></em></strong>&nbsp;</p><br><ul><li><p><strong>Project Leadership:</strong> Oversee the end-to-end delivery of complex digital projects, including websites, mobile apps, and software platforms.&nbsp;</p></li></ul><ul><li><p><strong>Project planning and scheduling</strong>: Develop a detailed project plan to track progress and ensure project success. Define the project scope, goals, and deliverables. Identify project resources and develop a schedule for project completion.&nbsp;</p></li></ul><ul><li><p><strong>Client Management:</strong> Act as the primary point of contact for clients, ensuring clear communication, managing expectations, and fostering long-term relationships.&nbsp;</p></li></ul><ul><li><p><strong>Risk Management:</strong> Identify and manage project risks, ensuring that potential risks are mitigated and project issues are resolved promptly. Develop a risk management plan and communicate it to project stakeholders.&nbsp;</p></li></ul><ul><li><p><strong>Budget management:</strong> Managing project budgets, including creating budgets, monitoring expenses, and identifying cost-saving opportunities.&nbsp;</p></li></ul><ul><li><p><strong>Quality assurance:</strong> Ensuring that projects meet the required standards of quality and are completed to the satisfaction of all stakeholders.&nbsp;</p></li></ul><ul><li><p><strong>Reporting and documentation</strong>: Preparing regular reports on project progress, budget status, and risk management. Keeping accurate and detailed project documentation.&nbsp;</p></li></ul><ul><li><p><strong>Change management:</strong> Managing changes to project scope, timelines, and budgets. Identifying potential risks and developing contingency plans.&nbsp;</p></li></ul><ul><li><p><strong>Communication:</strong> Communicating project status and updates to all stakeholders, including team members, clients, and upper management.&nbsp;</p></li></ul><br><p><strong><em><u>Requirement</u></em></strong>&nbsp;</p><ul><li><p>Education: Bachelor's degree in Computer Science, Information Technology, or related field. A PMP, PRINCE2, or Agile certification is a plus.&nbsp;</p></li></ul><ul><li><p>4 to 9 years of project management experience, preferably in a digital agency or software development environment.&nbsp;</p></li></ul><ul><li><p>Proven track record of managing large-scale website and mobile application projects.&nbsp;</p></li></ul><ul><li><p>Strong understanding of web and mobile development processes, including front-end and back-end technologies.&nbsp;</p></li></ul><ul><li><p>Familiarity with tools like Jira, Trello, Asana, or similar project management software.&nbsp;</p></li></ul><ul><li><p>Ability to work in a fast-paced and rapidly changing environment, with the flexibility to adapt to new technologies and digital trends.&nbsp;</p></li></ul><ul><li><p>Excellent communication and interpersonal skills, with the ability to work with cross-functional teams and stakeholders.&nbsp;</p></li></ul><ul><li><p>Strong organizational skills, with the ability to manage multiple projects simultaneously and prioritize tasks effectively.&nbsp;</p></li></ul><ul><li><p>Strong analytical and problem-solving skills, with the ability to identify and mitigate project risks.&nbsp;</p></li></ul><ul><li><p>Experience with budget management and financial reporting.&nbsp;</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Arabic-speaking candidates are preferred.</p>

<p><strong>Data Engineer / Data Analyst / Data Analytics (B2C Digital Platform)- Onsite - Dubai</strong></p><p><br></p><p><strong>Company Overvivew:</strong></p><p><br></p><p>UAE-based pioneer delivering customer-centric experiences and unparalleled opportunities through cutting-edge technology, with six innovative tech ventures across the globe.</p><p><br></p><p><strong>Role Overview:</strong></p><p>We are seeking a strategic, analytical, and business-savvy Data Analytics and Business Intelligence to mana our analytics and BI function. This role is responsible for developing and executing analytics strategies, implementing advanced BI solutions, and delivering actionable insights that improve performance, efficiency, and growth.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Strategic Leadership:</strong></p><ul><li>Define and execute the data analytics and BI roadmap aligned with business goals.</li><li>Collaborate with senior leadership to identify key metrics and decision-making needs.</li><li>Evangelize data-driven culture across the organization.</li></ul><p><br></p><p><strong>Team &amp; Project Management:</strong></p><ul><li>Manage prioritization of analytics projects and ensure timely delivery of insights.</li><li>Oversee the development, deployment, and maintenance of dashboards and reports.</li></ul><p><br></p><p><strong>Data &amp; Insights Delivery</strong></p><ul><li>Translate complex data into actionable business insights and strategic recommendations.</li><li>Perform exploratory, predictive, and prescriptive analytics to solve business problems.</li><li>Ensure data accuracy, quality, and governance in all reporting and analytics processes.</li></ul><p><br></p><p><strong>BI Tools &amp; Infrastructure:</strong></p><ul><li>Own the strategy and optimization of BI platforms <strong>(e.g., Power BI, Tableau, Looker).</strong></li><li>Collaborate with Data Engineering to maintain scalable data pipelines and infrastructure.</li><li>Drive automation and self-service analytics capabilities across business units.</li></ul><p><br></p><p><strong>Cross-functional Collaboration:</strong></p><ul><li>Partner with stakeholders in Sales, Marketing, Finance, Product, and Operations.</li><li>Understand departmental KPIs and provide data support to improve performance.</li><li>Present key findings to executive leadership and recommend course of action.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><p><strong>Education:</strong></p><ul><li>Bachelor's degree in Computer Science, Data Science, Statistics, Business, or related field.</li><li>Masters degree or MBA preferred.</li></ul><p><br></p><p><strong>Experience:</strong></p><ul><li>8+ years of experience in data analytics or business intelligence roles.</li><li>Experience in managing cross-functional analytics initiatives.</li></ul><p><br></p><p><strong>Technical Skills:</strong></p><ul><li>Proficiency in <strong>SQL, Python, or R for data analysis.</strong></li><li>Expertise in BI tools (<strong>e.g., Power BI, Tableau, Qlik, Looker).</strong></li><li>Experience with data warehousing solutions (<strong>e.g., Snowflake, Redshift, BigQuery).</strong></li><li>Strong understanding of <strong>data modeling, ETL processes, and cloud data platforms.</strong></li></ul><p><br></p><p><strong>Other Details:</strong></p><p><br></p><p><strong>Work Mode: Onsite - Full Time</strong></p><p><strong> Location: Al safa Dubai, UAE</strong></p><p><strong>Experience: 8 to 10 years years</strong></p><p><strong>Days: Monday to Friday</strong></p><p><strong>Timing: 9am-6pm</strong></p><p><br></p><p><strong>Benefits:</strong></p><ul><li>Health insurance for employee &amp; family</li><li>Annual Ticket</li><li>24 Annual leaves on year completion</li><li>Bonus - performance based</li><li>Annual increment</li></ul><p><br></p><p><strong>About HR Ways</strong></p><p>HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world’s biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our WhatsApp Channel <u>https://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M</u> to stay updated, or visit <u>www.hrways.co</u> to know more.</p>

<strong>Job Location<br><br></strong>DUBAI GENERAL OFFICE<br><br><strong>Job Description<br><br></strong><strong>Overview of the job<br><br></strong>As a Senior Brand Manager, you will lead brand strategies, plans, and execution for one or more brands, channels, product lines, or categories with clearly defined objectives. You will own the Integrated Brand Plan and its execution, as well as the initiative master plan, developing the strategies required to deliver brand growth.<br><br>You will own brand investment decisions informed by P&amp;L considerations to maximize profitability and ensure plans are designed to win with key customers and channels. Working under limited supervision, you will determine priorities, identify and lead the development of new ideas, techniques, procedures, services, or products, and collaborate effectively across the immediate team and work domain.<br><br><strong>Your team<br><br></strong>You will work within a Category End-to-End, collaborating across the immediate team and relevant work domains to maximize business impact and personal learning.<br><br><strong>How Success Looks Like<br><br></strong><ul><li> Brand strategy and growth: Brand strategies and plans translate clearly defined objectives into focused execution and measurable brand growth.</li><li> Integrated plan execution: The Integrated Brand Plan and initiative master plan are executed with clear priorities, strong coordination, and timely delivery.</li><li> Investment effectiveness: Brand investment decisions are informed by P&amp;L considerations and support improved profitability.</li><li> Customer and channel delivery: Plans are designed and executed to win with key customers and channels.</li><li> Innovation and collaboration: New ideas, techniques, procedures, services, or products are identified and led effectively, supported by strong collaboration and continuous learning.<br><br></li></ul><strong>About Us<br><br></strong>We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head &amp; Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.<br><br>Visit http://www.pg.com to know more.<br><br>We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.<br><br><strong>Job Qualifications<br><br></strong><ul><li>Bachelor’s degree in any field</li><li>4 to 7 years of relevant marketing experience is needed.</li><li>Experience can be in brand management, category management, marketing, or a related commercial role, with demonstrated involvement in brand plans and execution.</li><li>FMCG industry Experience is preferred.</li><li>Arabic speaking is a plus.<br><br></li></ul><strong>Job Schedule<br><br></strong>Full time<br><br><strong>Job Number<br><br></strong>R000159211<br><br><strong>Job Segmentation<br><br></strong>Experienced Professionals