System Administrator

<p><span>We are looking for a hands-on and service-oriented <strong>Systems Administrator</strong> to manage the organisation’s core technology systems and ensure services remain stable, secure and well documented. The role will cover Microsoft 365, identity and access management, collaboration platforms, endpoint administration and cloud-hosted systems.</span></p><p><span>As the organisation’s technology environment develops, the role will also support enterprise applications such as CRM, ERP, PPM, DAM, workflow, reporting and analytics platforms.</span></p><h5><span><strong>Key Responsibilities</strong></span></h5><p><span><strong>Core Systems Administration</strong></span></p><ul><li><p><span>Administer Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, licensing, groups, permissions and service health.</span></p></li><li><p><span>Manage identity and access processes, including account provisioning, joiner/mover/leaver activities, MFA, role-based permissions and access reviews.</span></p></li><li><p><span>Coordinate endpoint administration, device configuration, inventory, patching, compliance and device lifecycle activities.</span></p></li><li><p><span>Administer cloud-hosted and subscription-based systems, ensuring access, renewals, ownership and support arrangements are maintained.</span></p></li></ul><p><span><strong>Enterprise Applications</strong></span></p><ul><li><p><span>Support the administration of CRM, ERP, PPM, DAM, workflow and reporting platforms as they are introduced.</span></p></li><li><p><span>Assist with application configuration, user roles, permissions, workflows, basic integrations, releases and vendor-led improvements.</span></p></li><li><p><span>Work with system owners and users to translate operational requirements into practical system solutions.</span></p></li></ul><p><span><strong>Security and Service Management</strong></span></p><ul><li><p><span>Apply cybersecurity, data protection, access-control and information-handling standards.</span></p></li><li><p><span>Maintain accurate records of system access, configuration, licences, assets and service changes.</span></p></li><li><p><span>Manage system requests and incidents and coordinate issue resolution with managed service providers and vendors.</span></p></li><li><p><span>Support system upgrades, patches, releases and configuration changes.</span></p></li><li><p><span>Escalate security risks, recurring incidents and access exceptions when required.</span></p></li></ul><p><span><strong>Documentation and User Support</strong></span></p><ul><li><p><span>Maintain SOPs, system guides, service maps, configuration records, knowledge articles and change logs.</span></p></li><li><p><span>Prepare user guides, FAQs and short training materials for core systems and new applications.</span></p></li><li><p><span>Identify recurring issues and recommend improvements to system reliability, efficiency and user experience.</span></p></li><li><p><span>Provide clear and patient guidance to technical and non-technical users.</span></p></li></ul><p><span><strong>Qualifications and Experience</strong></span></p><ul><li><p><span>Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.</span></p></li><li><p><span>Minimum <strong>4 years of experience</strong> in systems administration, IT operations, infrastructure support or cloud platform administration.</span></p></li><li><p><span>Hands-on experience with Microsoft 365, Azure/Entra ID, Teams, SharePoint, OneDrive, endpoint tools, permissions, licensing and user lifecycle management.</span></p></li><li><p><span>Experience working with managed service providers, application vendors and external technical teams.</span></p></li><li><p><span>Exposure to ERP, HRIS, CRM, PPM, DAM, workflow automation or reporting platforms is desirable.</span></p></li><li><p><span>Microsoft 365, Azure/Entra ID, endpoint management, ITIL, cybersecurity, networking or cloud certifications are an advantage.</span></p></li><li><p><span>Strong troubleshooting, documentation, communication and customer-service skills.</span></p></li><li><p><span>Ability to work effectively in an evolving technology environment.</span></p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p><span>At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a <strong>Treasury System Manager </strong>and play a key role in driving financial strategy and decision-making for a global business. Experience a fast-paced, multicultural environment where your financial expertise will be central to shaping the future of aviation while making a meaningful impact on a global stage.</span> </p><br><br><p><span>As a <strong>Treasury System Manager</strong>, you will deliver compliant treasury operations and support systems transformation, including aircraft financing, derivative settlements and controls. Acting on Emirates’ behalf, you will challenge vendor solutions, validate the Statement of Work SOWs and cloud architecture, support negotiations and optimise internal resources to minimise vendor costs.</span></p><br><br><p><span><strong>This is a 6 month Temporary Contract</strong></span></p><br><br><p><span><strong>In this role, you will:</strong></span></p><br><br><ul><li>Manage end-to-end treasury operations, including debt servicing, aircraft financing, derivatives, valuations, settlements, reconciliations, IFRS reporting and controls.</li><li><span>Functional FIS Quantum support driving automation, reporting enhancements and operational efficiencies.</span></li><li><span>Shape the SOW and cloud migration strategy, challenging vendor recommendations and negotiations to optimise delivery and professional services costs.</span></li><li><span>Hands on support in cloud migration activities, including UAT, data cleansing, report migration, scheduler/Event Hub migration, integrations and SOP updates.</span></li><li><span>Partner with Treasury, IT and external stakeholders to rebuild integrations, resolve issues and ensure successful delivery.</span></li><li><span>Build internal capability and self-service, reducing reliance on vendor professional services.</span></li><li><span>Explore AI-enabled TMS enhancements to improve efficiency and future-proof treasury operations.</span></li></ul>Qualification<p><span><strong>To be considered for the role, you must meet the below requirements</strong></span></p><br><br><ul><li>Bachelor’s degree in Finance, Accounting, Economics, Business Administration or a related field, with 8+ years’ relevant treasury experience within a large corporate, financial institution, aviation group or similarly complex, capital-intensive organisation.</li><li><span>Functional </span><span>FIS Quantum on - prem and SAAS cloud experience with deep system expertise.</span></li><li><span>Hands-on treasury experience across debt servicing, financing administration, derivatives and commodity settlements, treasury controls and IFRS-based financial reporting.</span></li><li><span>Strong knowledge of treasury operations, including structured/aircraft financing, derivatives, commodities, hedge accounting, benchmark rates and trade lifecycle management.</span></li><li><span>Expertise in valuations, settlements, confirmations and post-trade controls, including audit, covenant compliance and regulatory reporting requirements.</span></li><li><span>Experience in aircraft or structured financing is preferred, including PDPs, complex financing arrangements, covenant management and IFRS treatment of long-term assets; experience in aviation or other asset-intensive industries is advantageous.</span></li><li><span>Strong project and stakeholder management skills, with the ability to deliver initiatives and business objectives.</span></li><li><span>High standards of integrity and sound judgement, with a strong commitment to governance, controls and organisational standards.</span></li></ul><br><p><span><strong>You’ll have an edge if you have</strong></span></p><br><br><ul><li>A relevant postgraduate or professional qualification such as CA, CPA, ACCA, CFA, CIMA or MBA (Finance)</li><li><span>Knowledge of treasury systems, trading platforms and finance sub-ledgers, with experience supporting system enhancements, reporting and process automation.</span></li><li><span>Understanding of global banking practices, market conventions and liquidity structures, with strong stakeholder management skills.</span></li><li><span>Strong analytical and reporting capabilities, including digital tools such as Power BI, RPA and Power Automate.</span></li><li><span>Ability to coach and develop team members through guidance, training and feedback.</span></li></ul><p><br><span>Join a dynamic finance environment where you’ll manage complex treasury operations, aircraft financing, settlements and controls, while partnering with senior stakeholders and driving process and system improvements that support business decision-making.</span></p><br><br><br><p><span>At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team! </span></p><br><br><br><p><span><strong>Recruitment Process and Timeline </strong></span></p><br><br><p><span>Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.</span></p><br><br>Salary &amp; benefits<p>Join us in a management role and enjoy an attractive tax-free salary. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p><br><br><br> </div>

About Binghatti<br>Binghatti is one of the UAE’s most dynamic and fast-growing property brands, headquartered in Dubai. We are known for bold architecture, visionary design, and partnerships with global luxury icons such as Bugatti, Mercedes-Benz, and Jacob & Co. With a portfolio exceeding AED 15 billion across Dubai’s most prestigious developments, Binghatti continues to transform the city’s skyline and set new standards for innovation and excellence in real estate.<br>Job Overview Responsible for the accuracy, integrity, and efficient administration of the organization’s HR Information Systems, leads data cleansing, data entry, and system maintenance activities, manages user access and reporting, and ensures reliable, secure HR data that supports compensation, benefits, workforce planning, and HR decision-making across the organization.<br>Key Responsibilities Data Cleansing & Quality Audit and review employee records across the HRIS on a regular basis to identify duplicates, inconsistencies, and outdated information, then coordinate timely corrective action. Define and enforce data quality standards, validation rules, and periodic cleansing cycles to maintain a single, reliable source of truth for HR data. Data Entry & Maintenance Accurately create, update, and maintain employee master data, turn data into actionable information, including personal information, job/organizational changes, and compensation details — within the HRIS. Ensure all data entries are completed within agreed turnaround times and comply with company policies, audit requirements, and statutory regulations. HRIS System Administration Configure, test, and maintain HRIS modules, workflows, and user access rights to ensure system stability, security, and optimal performance. Liaise with IT and system vendors to troubleshoot issues, manage upgrades and patches, and support integrations with payroll, benefits, and recruitment platforms. Reporting & Analytics Prepare and deliver accurate, timely HR reports and dashboards (headcount, turnover, compensation, etc.) to support the Rewards Director and HR leadership. Design and automate standard and ad-hoc reports using HRIS reporting tools to minimize manual effort and improve data-driven decision-making. Data Security & Compliance Ensure employee data is collected, stored, and processed in full compliance with applicable data protection regulations and internal confidentiality policies. Administer and periodically review user access levels and permissions within the HRIS to safeguard sensitive employee and compensation information. Process Improvement & Support Identify opportunities to automate and streamline HR data processes and workflows, reducing manual work and improving overall data accuracy. Provide first-line support, guidance, and training to HR team members and end-users on HRIS functionalities, data standards, and self-service tools. Other Tasks and Accountabilities Perform additional tasks relevant to the role / area of expertise as requested by management to achieve the objectives and commitments of the department. Act in full compliance with all relevant health, safety, quality and environmental Integrated Management System to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude. Position Requirements (Education & Experience) Education: Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field. Work Experience: 5+ years of experience in HRIS administration, HR data management, or a related field.<br>Skills/Behaviour Competencies Communication skills Attention to detail and accuracy Analytical and problem-solving skills Confidentiality and integrity in handling sensitive data<br>Core Competencies Proficiency in HRIS platforms (e.g., SAP Success Factors, Oracle HCM, Workday) Advanced Excel and HR data analysis skills Strong knowledge of data privacy and HR data governance practices Ability to translate HR data into actionable insights and reports Proficiency in Zoho<br>Why Join Binghatti?<br>At Binghatti, we do not just build properties—we build legacies. You will join a team driven by ambition, creativity, and excellence, where ideas move fast and every project makes a statement. Here, you will work alongside some of the brightest minds in real estate, contributing to iconic developments that define Dubai’s future. If you are ready to be part of a company that is shaping history, Binghatti is where your story begins.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>At Emirates, our retail and contact centres operate globally! Our international teams play a crucial role in representing our brand, and providing our customers with up to date information regarding our range of products and services. Working with our team means that you serve as a primary means of communication and are often a first point of contact for our valued customers!</p><br><br><p>The Business Systems Manager will manage the business operations process design, impact and implementation for all IT systems pertinent to the department/assigned work stream, working closely with Emirates IT. Serve as senior subject matter expert for assigned functional domain. Manage the IT investment of the department from a business perspective to maximise performance efficiency, return on investment, process analysis and automation translating into tangible productivity increases, cost savings, information system enhancements, user training, business help desk support and active promotion of the departmental systems/PSS among the user community, in synch with the business growth, distribution and operational strategy. Pro-actively participate in achieving the IT and business strategic objectives of the department, by sourcing, validating and providing required information to develop system enhancement proposals and manage business testing, implementation, user requirements and operation thereafter. In all this the job holder has to closely work with Emirates/IT, and external vendors.</p><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Pro-actively lead/seek, validate, document and manage the analysis and requirements of the current and future business technology/functional needs. Interact with business and support unit managers and users across the company, trade and supplier partners, customers and information users to ensure that functionality is maximised and enhancements consistent with business and user requirements and the department’s future direction and strategy. Manage the user requirements, user testing and business rollout of new features.</li><li>Pro-actively monitor systems/functional performance to meet commercial demands Effectively identify, communicate, coordinate and drive solutions to any system instabilities, with the relevant managers/staff/vendors, within pre-agreed SLA’s and keep all relevant business managers and operationally dependant areas updated on a real time basis.</li><li>Organise and manage user testing schedules in a timely manner to ensure that delivered modules, patches or enhancements are tested in a qualitative manner, for implementation across the user community. Organise, coordinate and involve a broad spectrum of users (including outstations) to ensure that testing is thorough and all bugs detected and addressed, prior to roll-out and within business timeframes.</li><li>Manage the development and effective implementation of system usage procedures and ensure that user manuals and on-line help are published and available to all users, so that systems are used uniformly and efficient. Document and ensure all interfaces are tested, implemented and monitored to ensure systems are fully functional. Work closely with Training Manager to provide input on required training materials and e-learning.</li><li>Manage and provide systems help desk, which provides effective user assistance, diagnosis, reporting, escalation, solutions and closure of user problems and incidents. Ensure all systems and process related issues or enhancement requests are investigated, validated, recorded, tracked and managed effectively.</li><li>Participate/Lead, document/review, analyse and evaluate business requirement documents to ensure that they accurately reflect all business needs, pro-actively interact with user process owners and connected user departments or work areas, to review the same and co-ordinate with IT to address deviations. Also responsible to review and validate all user IT requirements documents for the department within business timelines. Scope creep must be managed and addressed to ensure project, bug fixes, patches or enhancement deliverables are not compromised.</li><li>Organise resources to address system operational issues and provide constant support and assistance for all users of the systems, internally and externally. Pro-actively propose, obtain approval and manage enhancements to the systems to meet evolving business processes and strategic distribution requirements.</li><li>Organise and conduct user forums and act as a medium to obtain, evaluate, validate and submit modification proposals, with cost/revenue and efficiency benefits.</li></ul><br><p><strong>SPECIFIC JOB ACCOUNTABILITIES:<br>Emirates Reservation System (ResConnect)</strong></p><br><br><ul><li>Analyse the products, competitors and industry changes to determine the most appropriate product feature sets. Recommend and co-ordinate where necessary competitive analysis, customer needs analysis and market research.</li><li>Be directly involved in the product design throughout the project lifecycle through to deployment and ongoing management. Lead the document development requirements with user flows and storyboards. Review and provide feedback for user acceptance.</li><li>Envisage, adapt and evolve the business processes for alignment and ensure impacted interface systems are aligned and tested.</li></ul>Qualification<p><strong>In order to be successful in this role, you must meet the below requirements:</strong></p><br><br><ul><li>8+ years in Commercial/Sales of experience relevant to the role.</li><li>Degree or Honours (12+3 or equivalent).</li><li>Experience of Airline reservation systems</li><li>Airline operations knowledge</li><li>Online retail knowledge (Airline Domain)</li><li>Retail stores knowledge (Airline Domain)</li><li>Loyalty platform experience (Airline Domain)</li><li>Knowledge of Payment gateways including PCI compliance (desirable)</li><li>Experience with Modern Airline Retailing implementation (desirable)</li></ul><p>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!</p><br><br>Salary &amp; benefits<p><span>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</span></p><br><br><br> </div>

<p>A well‑established international group of companies based in Dubai is looking for a skilled IT Specialist / System Administrator to manage and support all IT operations across the group. The ideal candidate must have relevant IT qualifications and 3 to 6 years of hands‑on system administration experience within the UAE.</p><br><p><strong><u>Key Responsibilities:</u></strong></p><ul><li><p>Manage day‑to‑day IT operations, systems, networks, and infrastructure.</p></li></ul><p><br></p><ul><li><p>Provide technical support to all departments and ensure smooth IT functionality.</p></li></ul><br><ul><li><p>Administer and maintain company software systems including ERP, HRM, CSM, and other departmental applications.</p></li></ul><br><ul><li><p>Troubleshoot hardware, software, and network issues promptly.</p></li></ul><br><ul><li><p>Ensure data security, backups, and system reliability.</p></li></ul><br><ul><li><p>Coordinate with vendors and service providers for technical support and IT procurement.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in IT, Computer Science, or a related field.</p></li><li><p>3–6 years of UAE experience as a System Administrator / IT Specialist.</p></li><li><p>Strong knowledge of software systems (ERP / HRM / CRM, Finance & Accounting systems, etc.).</p></li><li><p>Excellent troubleshooting, communication, and multitasking skills.</p></li><li><p>Ability to support multiple companies within the group.</p></li></ul>

We have an urgent requirement for Senior AIX Specialist in Banking /Fintech domain is required for our banking clients in Abu Dhabi ,UAE<br><br>Hands on experience in AIX administration, with strong knowledge of Power VM, VIOS, HMC, Power HA, GPFS, NIM, system performance tuning, scripting, and ITIL-based service management---Must Proficiency in system performance tuning, scripting (ksh/bash, AWK, Ansible), disaster recovery planning, and incident/problem management--Must Mandatory IBM Certified System Administrator – AIX certification. Banking /Fintech Domain --Must Role Overview We are seeking a highly experienced Senior AIX Specialist with a minimum of 16 years of hands-on expertise in IBM AIX administration. The role involves managing mission-critical enterprise environments, ensuring high availability, performance, and compliance across production and disaster recovery sites. Key Responsibilities<br><br>Administer, configure, maintain, and support IBM AIX environments across production and DR sites. Manage IBM Power Systems infrastructure (Power8, Power9, Power10). Perform LPAR provisioning, migration, administration, and lifecycle management. Administer VIOS servers, Power VM virtualization, Shared Processor Pools, and virtual I/O configurations. Manage and maintain Hardware Management Consoles (HMCs). Implement, administer, and troubleshoot Power HA clusters and GPFS (IBM Storage Scale). Perform AIX TL/SP upgrades, firmware upgrades, patch management, and security remediation. Administer and maintain NIM infrastructure (OS deployment, alternate disk installation, mksysb recovery). Monitor system performance, perform advanced tuning, and capacity planning. Develop automation scripts using Shell/Korn Shell and Ansible. Troubleshoot and resolve complex system, hardware, and OS issues. Collaborate with application, database, storage, network, and cybersecurity teams. Participate in disaster recovery planning, failover testing, and business continuity exercises. Provide 24×7 operational support and participate in on-call rotations. Lead Root Cause Analysis (RCA) activities and implement preventive actions. IBM AIX Administration IBM Power Systems (Power8, Power9, Power10) Power VM Virtualization & LPAR Management VIOS Administration HMC Administration Power HA Cluster Administration & Troubleshooting GPFS / IBM Storage Scale Administration NIM Administration Firmware, TL/SP Upgrades & Patch Management OS Hardening, Security Compliance, Vulnerability Remediation System Performance Analysis, Tuning & Capacity Planning Shell (ksh/bash) & AWK scripting Disaster Recovery & High Availability Solutions Incident, Problem & RCA Management<br><br>Required Skills<br><br>IBM AIX Administration IBM Power Systems (Power8, Power9, Power10) Power VM Virtualization & LPAR Management VIOS Administration HMC Administration Power HA Cluster Administration & Troubleshooting GPFS / IBM Storage Scale Administration NIM Administration Firmware, TL/SP Upgrades & Patch Management OS Hardening, Security Compliance, Vulnerability Remediation System Performance Analysis, Tuning & Capacity Planning Shell (ksh/bash) & AWK scripting Disaster Recovery & High Availability Solutions Incident, Problem & RCA Management<br><br>Required Experience<br><br>16+ years of IBM AIX administration in enterprise environments. Experience managing large-scale production and DR infrastructures. Exposure to highly regulated industries with strict availability, security, and compliance requirements. Banking/Financial Services domain experience is an advantage. Strong knowledge of ITIL-based service management processes. Proven track record in supporting 24×7 production environments with stringent SLAs.<br><br>Key Deliverables<br><br>Stable and highly available AIX infrastructure. Timely completion of OS upgrades, firmware upgrades, and patching. Effective management of Power HA and GPFS environments. Achievement of infrastructure availability, reliability, and performance targets. SLA-compliant resolution of incidents and service requests. Completion of vulnerability remediation and compliance requirements. Successful execution of DR drills and failover testing. Automation of routine tasks to improve efficiency. Accurate documentation, procedures, and RCA reports. Proactive capacity planning and performance recommendations.<br><br>Certifications<br><br>IBM Certified System Administrator – AIX (mandatory)<br><br>Skills: ibm,aix,bank

<ul><li>Oversee the installation, configuration, and ongoing maintenance of the Mendix application platform, ensuring optimal performance and availability.</li><li>Manage user access, roles, and permissions within the Mendix environment, adhering to security best practices and organizational policies.</li><li>Monitor Mendix application health, performance metrics, and logs, proactively identifying and resolving issues to minimize downtime.</li><li>Implement and maintain robust backup and disaster recovery strategies for Mendix applications and associated data.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Educational Qualifications and Certifications ▪ Bachelor’s degree in Computer Science, Information Technology, or related field. ▪ Mendix certification (e.g., Mendix System Administrator, Rapid Developer, or Advanced Developer) is highly desirable. ▪ Strong understanding of application lifecycle management in Mendix. Work Experience Minimum: ▪ 3–5 years of experience in Mendix platform administration or related system administration roles. ▪ Experience with CI/CD, cloud deployment (e.g., Mendix Cloud, AWS, Azure), and platform monitoring Preferred: ▪ Experience with Agile/DevOps processes. ▪ Experience with integration of Mendix applications with other enterprise systems. </p></li></ul>

IT Manager - Enterprise Business Applications Department: Information Technology Reporting To: IT Senior Manager Location: Abu Dhabi - UAE<br>Job Summary The IT Manager - Enterprise Business Applications is the technical lead and platform authority for enterprise collaboration and Dev Ops platforms. The role leads architecture, administration, governance, integration, security, resilience, and lifecycle management for Jira, Confluence, Atlassian Cloud or Data Center, Azure Dev Ops, Git Lab, Bitbucket, Bamboo, and related applications. It leads the applications team, provides senior escalation across Linux-hosted environments, and owns platform delivery, vendors, licensing, and continuous improvement.<br>Key Responsibilities Enterprise Applications Strategy & Leadership Own target architecture, operating model, roadmap, standards, and lifecycle for Jira, Confluence, and related enterprise applications. Lead the applications team, prioritize demand, develop capability, and translate business, engineering, security, and compliance needs into scalable platform solutions. Atlassian Platform Architecture & Administration Architect, administer, optimize, and lifecycle-manage Atlassian Cloud and/or Data Center, including organizations, sites, projects, spaces, workflows, schemes, fields, permissions, automation, Marketplace apps, and licensing. Govern instance strategy, standards, consolidation, upgrades, migrations, performance, capacity, backup, recovery, retention, and adoption. Dev Ops Platforms, Automation & Integration Lead administration and governance of Azure Dev Ops, Git Lab, Bitbucket, Bamboo, repositories, pipelines, runners or agents, artifacts, access controls, release workflows, and approvals. Own APIs, webhooks, middleware, and integrations across Atlassian, Dev Ops, identity, monitoring, security, CRM/ERP, and other enterprise systems; promote automation and traceability. Linux & Application Platform Engineering Provide senior oversight for Linux-hosted application services, including RHEL/Ubuntu, JVM/Tomcat, Nginx/Apache, databases, certificates, storage, clustering, backups, patching, hardening, monitoring, and tuning. Set standards for Bash/Python automation, deployment, configuration management, log analysis, troubleshooting, disaster recovery, and controlled change. Platform Operations, Security & Compliance Define support models and establish monitoring, dashboards, capacity management, escalation paths, runbooks, and operational handover. Lead critical platform outages through restoration, root-cause analysis, and permanent corrective action. Govern administrative access, SSO/SAML/SCIM, segregation of duties, audit logging, data protection, retention, vulnerability remediation, and third-party application risk. Govern platform releases and modifications through architecture, security, testing, approval, deployment, rollback, and post-implementation review. Maintain architecture, configuration, standards, operational documentation, and executive dashboards for availability, usage, risk, compliance, delivery, and licensing. Vendors, Commercial Management & Delivery Manage application vendors, contracts, subscriptions, licences, renewals, support cases, technical escalations, vendor performance reviews, and cost optimization. Lead platform programmes, migrations, integrations, and improvements from requirements and design through delivery, adoption, and operational readiness.<br>Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, Software Engineering, Information Systems, or a related field.10+ years of experience in enterprise applications, platform engineering, Dev Ops tooling, or solution architecture, including technical leadership and team management. Deep hands-on expertise with Jira, Confluence, workflows, permissions, automation, Marketplace apps, reporting, and enterprise support. Proven experience with Atlassian Cloud and/or Data Center, including multi-instance governance, migrations or consolidations, upgrades, integrations, resilience, security, and licensing. Strong experience with Azure Dev Ops, Git Lab, Bitbucket, Bamboo, Git, CI/CD governance, release governance, APIs, and SSO/SAML/SCIM integration. Strong Linux administration and troubleshooting across RHEL/Ubuntu, web and application services, scripting, databases, backup and recovery, monitoring, patching, hardening, and high availability; sound knowledge of Agile or SAFe, vendors, and contracts.<br>Professional Certifications Preferred certifications include:Atlassian Certified Professional - Jira Administration for Cloud; Atlassian Cloud Organization Admin; or equivalent Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer in Enterprise Linux (RHCE), Linux Foundation Certified System Administrator (LFCS), or equivalent Microsoft Certified: Dev Ops Engineer Expert; relevant Git Lab, SAFe, Scrum, PMP/PRINCE2, or equivalent credentials Skills & Competencies Strategic platform leadership and architecture judgement, balanced with hands-on technical depth and practical platform ownership. Strong business analysis and process design, translating complex requirements into sustainable workflows, integrations, roadmaps, and operating models. Executive communication and stakeholder influence across business, engineering, cybersecurity, infrastructure, data, procurement, finance, audit, and external partners. Team leadership, coaching, mentoring, hiring, workload prioritization, knowledge transfer, and capability development. Strong outage leadership, analytical problem-solving, root-cause analysis, documentation discipline, and decision-making under pressure. Commercial awareness, vendor negotiation, change leadership, user-adoption focus, accountability, and delivery discipline across concurrent priorities. Key Performance Indicators (KPIs) Availability, performance, resilience, user experience, and recovery from critical outages across Jira, Confluence, Dev Ops, and related platforms. Platform governance, security, access, audit, data quality, patching, licensing, and timely closure of root-cause actions. Delivery of roadmaps, migrations, integrations, automation, and improvements; adoption, stakeholder satisfaction, dashboard quality, vendor performance, renewals, utilization, cost optimization, and team capability.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for Senior Linux System Administrators with strong hands-on experience in Red Hat Enterprise Linux (RHEL) and Kubernetes to administer and support the infrastructure underpinning an HPC environment.<br> The role focuses on system reliability, security, performance, automation, and availability .<br> Key Responsibilities Administer and maintain RHEL/Linux servers and HPC compute nodes .<br> Install, configure, patch, upgrade, and troubleshoot Linux operating systems .<br> Manage and support Kubernetes clusters, nodes, and workloads .<br> Perform Linux performance tuning, system hardening, and troubleshooting .<br> Monitor system health, capacity, performance, and availability .<br> Automate infrastructure administration using Ansible, Shell scripting, Python , or similar tools.<br> Support integration between compute, storage, networking, Kubernetes, and HPC platforms .<br> Troubleshoot complex Linux, Kubernetes, and infrastructure issues.<br> Implement security best practices across Linux and Kubernetes environments.<br> Support incident resolution, root-cause analysis, and preventive actions.<br> Maintain system configurations, technical documentation, and operational procedures.<br> Strong hands-on experience as a Linux System Administrator / Linux Engineer / RHEL Administrator .<br> Expert-level administration of Red Hat Enterprise Linux (RHEL) .<br> Strong experience with Kubernetes administration and cluster management .<br> Experience supporting HPC environments / compute clusters is highly preferred.<br> Strong knowledge of: RHEL / Linux Kubernetes Linux performance tuning Linux patching and hardening System monitoring Troubleshooting Capacity management Strong automation/scripting experience with Ansible, Shell/Bash, Python , etc.<br> Experience integrating compute, storage, and networking infrastructure .<br> RHCE – Red Hat Certified Engineer: Mandatory CKA – Certified Kubernetes Administrator: Preferred</span> </div>

<ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p><strong>Key Competencies</strong></p></li></ul><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul>

<ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p><strong>Key Competencies</strong></p></li></ul><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul>

<ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p><strong>Key Competencies</strong></p></li></ul><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul>

We are looking for an enthusiastic and customer-focused IT Support Engineer / Junior System Administrator to provide first-level IT support for our employees. The ideal candidate will be responsible for day-to-day IT support, user onboarding and offboarding, hardware and software troubleshooting, and basic Microsoft 365 administration.<br>This role is ideal for someone with good technical knowledge and excellent communication skills who enjoys solving IT issues in a fast-paced office environment.<br>Key Responsibilities<br>User Support<br>Provide first-level IT support for Windows and mac OS users. Troubleshoot hardware and software issues. Install and configure Windows and mac OS laptops. Support Microsoft Office and Microsoft 365 applications. Troubleshoot email, Microsoft Teams, and Outlook issues. Employee Onboarding & Offboarding<br>Prepare and configure laptops for new employees. Create and configure user accounts. Install required business applications. Assist with employee offboarding by collecting IT assets and disabling user access. Microsoft 365 Administration (Basic)<br>Perform basic user management tasks in the Microsoft 365 Admin Center. Reset user passwords. Assign or remove Microsoft 365 licenses. Create shared mailboxes and distribution lists (basic level). Perform basic Microsoft Teams administration. Network Support<br>Troubleshoot LAN and Wi-Fi connectivity issues. Assist users with VPN connectivity. Perform basic network troubleshooting. Firewall Support<br>Basic knowledge of Fortinet Firewall. Escalate advanced firewall configuration issues to senior administrators. Printer & Scanner Support<br>Install and configure printers. Troubleshoot printing and scanning issues. Configure network printers. Access Control System<br>Enroll and deactivate employees in the ZKTeco Bio Time attendance system. Assist with fingerprint and face enrollment. Support basic attendance device troubleshooting. Hardware Support<br>Install RAM, SSDs, and other computer hardware. Troubleshoot desktops, laptops, monitors, and peripherals. Maintain IT asset inventory. Documentation<br>Maintain IT documentation and asset records. Update onboarding and offboarding checklists. Record and track IT support requests. Required Skills<br>Good knowledge of Windows 10/11. Basic knowledge of mac OS. Basic understanding of Microsoft 365. Basic knowledge of Microsoft Teams and Outlook. Basic networking knowledge (TCP/IP, LAN, Wi-Fi). Basic understanding of Fortinet Firewall. Experience with printer and scanner support. Knowledge of ZKTeco Bio Time is an advantage. Strong troubleshooting and communication skills. Preferred Qualifications<br>Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.1–3 years of experience in IT Support or Help Desk. Experience supporting Microsoft 365 environments. Experience with Windows and mac OS devices. Preferred Skills<br>Good customer service and communication skills. Ability to prioritize multiple support requests. Strong problem-solving abilities. Willingness to learn new technologies. Ability to work independently and as part of a team. Experience<br>1–3 years of IT Support experience preferred.

We are looking for an enthusiastic and customer-focused IT Support Engineer / Junior System Administrator to provide first-level IT support for our employees. The ideal candidate will be responsible for day-to-day IT support, user onboarding and offboarding, hardware and software troubleshooting, and basic Microsoft 365 administration.<br>This role is ideal for someone with good technical knowledge and excellent communication skills who enjoys solving IT issues in a fast-paced office environment.<br>Key Responsibilities<br>User Support<br>Provide first-level IT support for Windows and mac OS users. Troubleshoot hardware and software issues. Install and configure Windows and mac OS laptops. Support Microsoft Office and Microsoft 365 applications. Troubleshoot email, Microsoft Teams, and Outlook issues. Employee Onboarding & Offboarding<br>Prepare and configure laptops for new employees. Create and configure user accounts. Install required business applications. Assist with employee offboarding by collecting IT assets and disabling user access. Microsoft 365 Administration (Basic)<br>Perform basic user management tasks in the Microsoft 365 Admin Center. Reset user passwords. Assign or remove Microsoft 365 licenses. Create shared mailboxes and distribution lists (basic level). Perform basic Microsoft Teams administration. Network Support<br>Troubleshoot LAN and Wi-Fi connectivity issues. Assist users with VPN connectivity. Perform basic network troubleshooting. Firewall Support<br>Basic knowledge of Fortinet Firewall. Escalate advanced firewall configuration issues to senior administrators. Printer & Scanner Support<br>Install and configure printers. Troubleshoot printing and scanning issues. Configure network printers. Access Control System<br>Enroll and deactivate employees in the ZKTeco Bio Time attendance system. Assist with fingerprint and face enrollment. Support basic attendance device troubleshooting. Hardware Support<br>Install RAM, SSDs, and other computer hardware. Troubleshoot desktops, laptops, monitors, and peripherals. Maintain IT asset inventory. Documentation<br>Maintain IT documentation and asset records. Update onboarding and offboarding checklists. Record and track IT support requests. Required Skills<br>Good knowledge of Windows 10/11. Basic knowledge of mac OS. Basic understanding of Microsoft 365. Basic knowledge of Microsoft Teams and Outlook. Basic networking knowledge (TCP/IP, LAN, Wi-Fi). Basic understanding of Fortinet Firewall. Experience with printer and scanner support. Knowledge of ZKTeco Bio Time is an advantage. Strong troubleshooting and communication skills. Preferred Qualifications<br>Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.1–3 years of experience in IT Support or Help Desk. Experience supporting Microsoft 365 environments. Experience with Windows and mac OS devices. Preferred Skills<br>Good customer service and communication skills. Ability to prioritize multiple support requests. Strong problem-solving abilities. Willingness to learn new technologies. Ability to work independently and as part of a team. Experience<br>1–3 years of IT Support experience preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>MAIN OBJECTIVE OF ROLE</strong><br>To assist in identification and mitigation of underlying hazards and risks through the collection, processing, analysis and archival of aircraft operational data. <br><strong>KEY RESPONSIBILITIES</strong><br><ul><li>Monitors flight data to identify instances where flight operations are not in accordance with all applicable flydubai requirements, standards and procedures.</li><li>Ensures the effective operation of the Flight Data Monitoring (FDM) system by coordinating with relevant stakeholders to resolve system issues.</li><li>Generates timely FDM trend analysis reports and co-authors the FDM safety newsletters to support safety awareness and operational improvement.</li><li>Analyses flight data to identify, filter, and distribute any gaps or issues, and shares relevant findings with stakeholders for review and resolution.</li><li>Recommends processes or policy improvements to optimise FDM reporting and analytics.</li><li>Coordinates with internal and external parties to ensure that the FDM are resolved efficiently and works with them to develop and rollout any updates.</li><li>Participates in flight replay and brief for flight crew on FDM related events and provides guidance and recommendations on any issues discovered.</li><li>Supports safety investigations by providing any relevant Flight data summaries, highlighting key events, trends, and parameters for review.</li><li>Collates safety performance data and prepares a draft for review at Safet Review Board (SRB) and Safety Action Group (SAG) meetings.</li><li>Acts as the system administrator for assigned safety applications including but not limited to the FDM and Safety Management System (SMS) , ensuring user access, system records, and data are maintained.</li></ul> <br><strong>QUALIFICATIONS</strong><br><ul><li>Bachelor's Degree (3+ years)</li><li>Bachelor’s degree in an aviation-related discipline</li><li>Fluent in English (other languages an advantage)</li><li>Flight Data Monitoring experience.</li><li>Knowledge of GE FDM system.</li><li>Years with qualifications: 5 - 7 years, Years without qualifications (if applicable): 7 - 9 years</li></ul> <br><strong>COMPETENCIES</strong><br><ul><li>Customer Focus</li><li>Teamwork</li><li>Effective Communication</li><li>Personal Accountability &amp; Commitment to achieve</li><li>Resilience &amp; Flexibility (Can do attitude)</li></ul> <br><strong>ISR REQUIREMENTS</strong><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.<br> </div>

<ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) in compliance with UAE government IT security standards (e.g., NESA/Signature/TDRA-aligned frameworks where applicable)</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li><li><p>Support digital transformation initiatives, including e-services and system integrations tied to CCAO's citizen and community programs</p></li><li><p>Ensure compliance with UAE data protection and government information security regulations</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required/preferred for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility (many UAE Presidential Court–affiliated entities prioritize Emiratization)</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul>

<p>Job Purpose The System Administrator is responsible for the day-to-day administration, monitoring, maintenance, security, and optimization of DRE Group's IT infrastructure, cloud services, end-user computing environment, and enterprise platforms — ensuring the availability, performance, security, and compliance of systems that support business operations. The role supports Microsoft 365, Entra ID, Intune, Microsoft Defender, servers, networks, cybersecurity controls, backups, endpoints, and business applications, and provides Level 2/3 technical support through the IT Service Desk. </p><br><ul><li><p> Infrastructure & Servers — Administer Windows Server infrastructure – MS Azure cloud & local, Entra ID/Active Directory, Group Policy, DNS/DHCP, and file services; monitor performance and capacity, and manage patching, upgrades, and documentation.</p></li><li><p>Microsoft 365 — Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), manage mailboxes and access requests, and support governance, security, and data retention controls.</p></li><li><p>Identity & Access Management — Manage the user lifecycle (onboarding, transfers, offboarding) and administer Entra ID, MFA, Conditional Access, SSO, and privileged/segregated access.</p></li><li><p>Endpoint & Device Management — Manage endpoints (laptops, desktops, mobile devices, printers, meeting-room systems) via Microsoft Intune, maintaining compliance, security posture, and hardware lifecycle.</p></li><li><p>Cybersecurity Operations — Administer Microsoft Defender/Halcyon/Mimecast/other systems related, triage alerts, remediate vulnerabilities, support incident response, and contribute to compliance reporting.</p></li><li><p>Network Administration — Support LAN, WAN, Wi-Fi, VPN, and firewalls; monitor connectivity and performance, and coordinate with ISPs, telecom vendors, and implementation partners.</p></li><li><p>Backup, DR & Continuity — Administer backup platforms, remediate failures, run restoration/DR tests, and maintain retention and continuity documentation.</p></li><li><p>Enterprise Application Support — Provide infrastructure and access support for SAP S/4HANA, SAP Ariba, SAP SuccessFactors, Yardi, Salesforce, Power BI, and SharePoint-based solutions.</p></li><li><p>IT Service Management & Projects — Resolve incidents and requests via ManageEngine ServiceDesk within SLA, drive root-cause analysis, maintain SOPs/knowledge articles, and support IT and digital transformation projects (including after-hours support when required).</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>● Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline. ● Additional certifications on Cloud Infra & Security management are preferred. ● 5–8 years of system administration experience in a corporate IT environment, including 3+ years administering Microsoft 365 and cloud-based infrastructure. ● Experience supporting enterprise environments with multiple business applications and distributed users. ● Experience in real estate, construction, property management, retail, hospitality, or corporate group environments is preferred. </p><p>Technical Skills ● Core Infrastructure: Windows Server, Active Directory, DNS/DHCP, file services, virtualization, storage, patching, and monitoring. ● Cloud & Collaboration: Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, and Power Platform. ● Security: Microsoft Defender, MFA, Conditional Access, endpoint protection, vulnerability remediation, and security hardening. ● Networking: TCP/IP, VLANs, VPN, firewall support, Wi-Fi, and LAN/WAN troubleshooting. ● Operations: ManageEngine ServiceDesk, ITIL-aligned service management, SLA tracking, and root-cause analysis. ● Preferred Certifications: Microsoft Certified: Azure Administrator Associate, Microsoft 365 Administrator, Microsoft Security Administrator, ITIL Foundation, CompTIA Security+/Network+ (all preferred, not required). ● Scripting & Automation: PowerShell scripting for administration, reporting, and automation. ● Preferred Certifications: Microsoft Certified: Azure Administrator Associate, Microsoft 365 Administrator, Microsoft Security Administrator, ITIL Foundation, CompTIA Security+/Network+ (all preferred, not required). </p>

<p>We are looking for an experienced Service Desk Analyst with strong technical expertise in ServiceNow to run our Corporate Services Service Desk. You will make sure every request and work order is handled to a high standard and within agreed SLAs and KPIs. You will also manage the building's access control system, making sure every access request is processed accurately.</p><p><strong>This is not a role for someone who has only logged and closed tickets.</strong> You will be the go-to person for configuring, scripting, and improving our ServiceNow platform, while also keeping daily service desk operations running smoothly.</p><p><br></p><strong>Responsibilities</strong><p><strong>Service Desk Operations</strong></p><ul><li>Monitor, operate, and administer the Corporate Services Service Desk, assigning tasks to the right teams and following through to completion.</li><li>Prioritise requests by urgency and escalate emergencies to the relevant section heads promptly.</li><li>Schedule recurring tasks on behalf of section heads in ServiceNow and track them until they are closed.</li><li>Answer the service desk phone line professionally, assist callers, and transfer them where needed.</li><li>Carry out other administrative duties as assigned by the line manager.</li></ul><p><strong>Access Control and Security Administration</strong></p><ul><li>Receive and process access control requests for all building users.</li><li>Generate access control and access level reports at set intervals and share them with stakeholders.</li><li>Prepare specialist access reports for restricted areas and present them to the section head in charge of security.</li><li>Issue and update staff and contractor ID cards accurately and on time.</li><li>Run inventory checks on secure tokens, manage their issue and return, and report on stock levels.</li><li>Perform inspections of restricted areas when required.</li></ul><p><strong>Reporting</strong></p><ul><li>Produce regular reports for the Corporate Services division and present findings to section heads.</li><li>Process time and attendance reports and make adjustments on request.</li></ul><p><strong>ServiceNow Platform Ownership</strong></p><ul><li>Configure and maintain the platform to support service desk processes.</li><li>Build and improve catalog items, forms, workflows, SLAs, and dashboards as business needs change.</li><li>Identify process gaps and propose practical improvements.</li></ul><p><br></p><strong>Requirements</strong><p><strong>ServiceNow technical requirements</strong></p><ul><li>Strong platform administration: users, groups, roles, and access controls (ACLs).</li><li>Building and modifying tables, fields, forms, Service Catalog items, and Record Producers.</li><li>Process automation using Flow Designer, notifications, events, and scheduled jobs.</li><li>JavaScript scripting within ServiceNow, including Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.</li><li>Configuring SLAs, assignment rules, and approval workflows.</li><li>Building reports and dashboards from scratch.</li><li>Managing changes between environments using Update Sets.</li></ul><p><strong>Qualifications and experience</strong></p><ul><li>Bachelor's degree.</li><li>Minimum 5 years of experience in service desk operations covering corporate services, technology, or facilities management.</li></ul><p><br></p><strong>Qualifications</strong><p><strong>Preferred, not essential</strong></p><ul><li>ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).</li><li>Experience with integrations (REST APIs, Integration Hub) and the Automated Test Framework (ATF) is a strong advantage.</li></ul><p><strong>Skills</strong></p><ul><li>Advanced MS Office skills and comfort working with AI tools and access control systems.</li><li>Excellent written and spoken English. Arabic is an advantage.</li><li>High attention to detail and the ability to manage multiple tasks at once.</li><li>A proactive problem solver who brings ideas to improve how things are done.</li></ul><p><strong>Who you'll work with</strong></p><ul><li>Internally: all employees and service partners.</li><li>Externally: service partner management and staff.</li></ul><p><br></p>

<p>ServiceNow Developer / Consultant</p><p><strong>Location:</strong> UAE – Dubai / Abu Dhabi<br><strong>Experience:</strong> 4–8 Years<br><strong>Employment Type:</strong> Full-Time / Contract<br><strong>Work Mode:</strong> Onsite / Hybrid</p><p>Job Summary</p><p>We are looking for an experienced <strong>ServiceNow Developer / Consultant</strong> to design, develop, configure, integrate, and support ServiceNow solutions across enterprise IT environments.</p><p>The ideal candidate should have strong hands-on experience with the <strong>ServiceNow platform</strong>, ITSM processes, scripting, workflows, integrations, and custom application development. Experience with <strong>ITOM, CMDB, CSDM, GRC/IRM, or CSM</strong> will be an added advantage.</p><p>Key Responsibilities</p><ul><li><p>Design, develop, configure, and customize ServiceNow applications and modules based on business requirements.</p></li><li><p>Develop and maintain ServiceNow solutions using <strong>JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Workflows/Flow Designer</strong>.</p></li><li><p>Implement and support <strong>ITSM processes</strong>, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.</p></li><li><p>Configure forms, fields, tables, workflows, notifications, approvals, and access controls.</p></li><li><p>Develop automated workflows using <strong>Flow Designer and IntegrationHub</strong>.</p></li><li><p>Integrate ServiceNow with enterprise applications using <strong>REST, SOAP, APIs, MID Server, and IntegrationHub</strong>.</p></li><li><p>Work on CMDB configuration, data quality, CI lifecycle, relationships, and discovery.</p></li><li><p>Develop and maintain integrations with monitoring, identity, HR, asset, cloud, and other enterprise platforms.</p></li><li><p>Troubleshoot platform issues and provide production support.</p></li><li><p>Perform unit testing, system testing, debugging, deployment, and post-production support.</p></li><li><p>Participate in requirement gathering, solution design, technical documentation, and deployment activities.</p></li><li><p>Follow ServiceNow development best practices and ensure solutions are scalable, secure, and maintainable.</p></li><li><p>Work closely with business stakeholders, architects, administrators, and infrastructure teams.</p></li></ul><p>Required Skills & Experience</p><ul><li><p>4–8 years of overall IT experience with strong hands-on experience in <strong>ServiceNow development/configuration</strong>.</p></li><li><p>Strong knowledge of the <strong>ServiceNow platform and architecture</strong>.</p></li><li><p>Hands-on experience with:</p><ul><li><p>JavaScript</p></li><li><p>Glide APIs</p></li><li><p>Business Rules</p></li><li><p>Client Scripts</p></li><li><p>Script Includes</p></li><li><p>UI Policies</p></li><li><p>UI Actions</p></li><li><p>ACLs</p></li><li><p>Notifications</p></li><li><p>Scheduled Jobs</p></li><li><p>Flow Designer</p></li><li><p>Service Catalog</p></li></ul></li><li><p>Strong experience in <strong>ServiceNow ITSM</strong>.</p></li><li><p>Experience with REST/SOAP web services and third-party integrations.</p></li><li><p>Good understanding of <strong>CMDB, Configuration Items, relationships, and data management</strong>.</p></li><li><p>Experience with update sets, application deployment, debugging, and version management.</p></li><li><p>Good understanding of ITIL processes and service management concepts.</p></li><li><p>Strong analytical and problem-solving skills.</p></li></ul><p>Good to Have</p><p>Experience in one or more of the following ServiceNow areas:</p><ul><li><p><strong>ITOM – IT Operations Management</strong></p></li><li><p><strong>CMDB / CSDM</strong></p></li><li><p><strong>ITSM</strong></p></li><li><p><strong>GRC / IRM</strong></p></li><li><p><strong>CSM – Customer Service Management</strong></p></li><li><p><strong>HRSD – Human Resources Service Delivery</strong></p></li><li><p><strong>IT Asset Management / HAM / SAM</strong></p></li><li><p><strong>Service Portal / UI Builder</strong></p></li><li><p><strong>IntegrationHub</strong></p></li><li><p><strong>ServiceNow Discovery</strong></p></li><li><p><strong>Service Mapping</strong></p></li><li><p><strong>Performance Analytics</strong></p></li><li><p><strong>Custom Application Development</strong></p></li></ul><p>Integration Experience</p><p>Candidates with experience integrating ServiceNow with the following technologies will be preferred:</p><ul><li><p>REST / SOAP APIs</p></li><li><p>Microsoft Azure</p></li><li><p>AWS</p></li><li><p>Active Directory / Entra ID</p></li><li><p>LDAP</p></li><li><p>Splunk</p></li><li><p>Dynatrace</p></li><li><p>SCCM / MECM</p></li><li><p>SAP</p></li><li><p>Salesforce</p></li><li><p>Workday</p></li><li><p>Jira</p></li><li><p>Cybersecurity/SIEM platforms</p></li><li><p>Monitoring and observability platforms</p></li></ul><p>Security & Access</p><ul><li><p>Understanding of ServiceNow security and access controls.</p></li><li><p>Experience with <strong>ACLs, roles, groups, authentication, SSO, SAML, and OAuth</strong>.</p></li><li><p>Understanding of secure API integrations and data protection.</p></li><li><p>Exposure to ServiceNow security best practices is preferred.</p></li></ul><p>Preferred Certifications</p><ul><li><p><strong>Certified System Administrator (CSA)</strong></p></li><li><p><strong>Certified Application Developer (CAD)</strong></p></li><li><p>ServiceNow CIS certifications</p></li><li><p>ITIL Foundation</p></li><li><p>Relevant ServiceNow implementation certifications</p></li></ul><p>Key Competencies</p><ul><li><p>ServiceNow Development</p></li><li><p>ITSM</p></li><li><p>JavaScript / Glide Scripting</p></li><li><p>Workflow & Automation</p></li><li><p>REST / SOAP Integrations</p></li><li><p>CMDB / CSDM</p></li><li><p>ITOM</p></li><li><p>Service Catalog</p></li><li><p>Incident / Problem / Change Management</p></li><li><p>API Integration</p></li><li><p>Troubleshooting & Production Support</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Ideal Candidate Profile The ideal candidate should have a combination of: ServiceNow + ITSM + JavaScript + Glide + Flow Designer + REST APIs + CMDB Premium UAE-ready profile For specialized UAE requirements, candidates with the following combination should be prioritized: ServiceNow + ITSM + ITOM + CMDB/CSDM + IntegrationHub + REST APIs + ServiceNow Discovery + Azure/AWS Candidates with ServiceNow GRC/IRM, Cybersecurity, IAM, AI/Automation, or CSM experience can be positioned for higher-value specialist requirements.</p>

<p>ServiceNow Self-Hosted Architect </p><p>Job Summary</p><p>We are seeking an experienced ServiceNow Self-Hosted Architect to provide strategic, architectural, and technical leadership for self-hosted ServiceNow environments. This role is ideal for someone with deep expertise in infrastructure architecture, platform operations, security, and ServiceNow ecosystem management. You will be responsible for designing, governing, and optimizing self-hosted ServiceNow deployments, ensuring the platform remains scalable, highly available, secure, and aligned with enterprise architecture and operational requirements.</p><p>Key Responsibilities</p><p>Self-Hosted Platform Architecture &amp; Strategy</p><ul><li>Define and maintain the architecture, standards, and governance model for self-hosted ServiceNow environments.</li><li>Design scalable, resilient, and secure infrastructure architectures supporting ServiceNow production and non-production environments.</li><li>Develop hosting strategies covering high availability, disaster recovery, backup, capacity planning, and business continuity.</li><li>Establish platform standards, design principles, and operational guardrails to support long-term sustainability and growth.</li><li>Evaluate infrastructure technologies and deployment approaches to improve platform performance, reliability, and operational efficiency.</li></ul><p>Infrastructure &amp; Environment Management</p><ul><li>Lead the design and governance of ServiceNow infrastructure, including servers, storage, networking, operating systems, databases, and virtualization platforms.</li><li>Define environment strategies across Development, Test, UAT, Pre-Production, and Production landscapes.</li><li>Oversee platform upgrades, patching strategies, release management, and environment refresh activities.</li><li>Ensure platform sizing, capacity planning, performance optimization, and resource utilization align with business requirements.</li><li>Provide architectural guidance for MID Server deployments and supporting infrastructure components.</li></ul><p>Security, Compliance &amp; Resilience </p><ul><li>Define and enforce platform security architecture, hardening standards, access controls, and compliance requirements.</li><li>Ensure alignment with enterprise security, privacy, audit, and regulatory frameworks.</li><li>Lead disaster recovery planning, resilience testing, and recovery readiness activities.</li><li>Review and govern infrastructure changes to ensure platform stability, security, and compliance.</li><li>Support vulnerability remediation and infrastructure risk management initiatives.</li></ul><p>Integration &amp; Enterprise Architecture</p><ul><li>Define infrastructure and network connectivity patterns for integrations between ServiceNow and enterprise systems.</li><li>Collaborate with application, cloud, infrastructure, and security teams to ensure architecture alignment across the enterprise ecosystem.</li><li>Ensure infrastructure supports integration requirements, data exchange, platform monitoring, and operational management.</li><li>Provide architectural oversight for enterprise monitoring, logging, observability, and platform health management solutions.</li></ul><p>Stakeholder Engagement &amp; Leadership</p><ul><li>Partner with infrastructure, security, cloud, operations, and enterprise architecture teams to develop and execute hosting strategies.</li><li>Provide technical leadership and mentorship to platform administrators, engineers, and operational support teams.</li><li>Communicate platform architecture, risks, operational health, and strategic recommendations to senior stakeholders.</li><li>Lead architecture reviews, technical governance forums, and infrastructure design workshops.</li></ul><p>Continuous Improvement &amp; Innovation</p><ul><li>Stay current with ServiceNow platform requirements, infrastructure technologies, cloud strategies, and industry best practices.</li><li>Identify opportunities to modernize infrastructure, improve resilience, automate operational processes, and optimize platform performance.</li><li>Drive continuous improvement initiatives focused on security, scalability, maintainability, and operational excellence. </li></ul><p>Required Experience &amp; Skills:</p><ul><li>7+ years of experience in enterprise infrastructure architecture, platform engineering, or ServiceNow architecture roles.</li><li>Proven experience designing and supporting self-hosted or customer-managed ServiceNow environments.</li><li>Strong understanding of enterprise infrastructure technologies, including servers, operating systems, networking, storage, virtualization, databases, and cloud platforms.</li><li>Experience designing highly available and disaster recovery-enabled enterprise platforms.</li><li>Strong understanding of security architecture, identity and access management, network security, and compliance frameworks.</li><li>Experience with MID Server architecture, platform integrations, monitoring tools, and operational support models.</li><li>Knowledge of ServiceNow platform architecture, data structures, security models, and upgrade processes.</li><li>Proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and REST/SOAP integrations is advantageous.</li><li>Experience collaborating with infrastructure operations, cloud engineering, cybersecurity, and enterprise architecture teams.</li><li>Experience working within Agile and controlled-release delivery environments.</li></ul><p> Education &amp; Certifications </p><ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (advanced degree preferred).</li><li>ServiceNow Certified System Administrator (CSA) preferred.</li><li>ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) is advantageous.</li><li>Infrastructure and cloud certifications are highly desirable (Microsoft Azure, AWS, VMware, Red Hat, Cisco, or equivalent).</li><li>ITIL Foundation certification preferred.</li></ul><p>Competencies</p><ul><li>Strategic thinking and infrastructure planning.</li><li>Strong analytical and problem-solving capabilities.</li><li>Excellent stakeholder management and communication skills.</li><li>High attention to detail with a strong focus on security, reliability, and operational excellence.</li><li>Ability to balance technical governance with practical delivery outcomes.</li><li>Collaborative leadership style with the ability to influence teams across infrastructure, security, operations, and architecture functions.</li><li>Strong decision-making skills in complex enterprise environments.</li></ul><p><br></p>