Customer Service Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br>Number of positions: 1<br>Recruiter name:&nbsp;Siva Krishna Bonda&nbsp;<br>Reference number: 72021&nbsp;</p><br> <p>Mediclinic Dubai Mall&nbsp;| Dubai | United Arab Emirates</p><br><b>MAIN PURPOSE OF JOB</b> <br><p><span>The Client Relations Supervisor serves as a senior member of the facility/cluster, role-modeling Mediclinic Way, delivering a Passionately Caring experience to our patients, their families and visitors. </span></p><br> <p><span>This operational role focuses on the day-to-day coordination of patient experience initiatives and facility feedback loops. The primary objective is to manage and close non-clinical patient complaints while seamlessly facilitating clinical feedback with the Clinical Complaint Unit.&nbsp; </span></p><br> <p><span>Reporting to the Client Relations Manager, the Supervisor monitors Net Promoter Scores (NPS), coordinates localized action plans, conducts proactive inpatient rounding, and supports outpatient experience enhancements. In doing so, this role actively guides and influences both clinical and non-clinical staff to streamline internal practices, build service alignment, and safeguard Mediclinic Middle East (MCME) client-centric policies.</span></p><br><br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p><strong>KEY RESPONSIBILITY AREAS</strong></p><br> <p><strong>NO.</strong></p><br> <p><strong>DESCRIPTION</strong></p><br> <br> <p><strong>1</strong></p><br> <p>Monitor NPS and implement local action plans</p><br> <br> <p><strong>2</strong></p><br> <p>Resolve non-clinical feedback and facilitate clinical complaints</p><br> <br> <p><strong>3</strong></p><br> <p>Conduct proactive inpatient rounding and support outpatient experiences</p><br> <br> <p><strong>4</strong></p><br> <p>Guide and influence staff on client experience policies and standards</p><br> <br> <p><strong>5</strong></p><br> <p>Coordinate with external survey providers and internal teams</p><br> <br> <br> <br><br><b>REQUIRED EDUCATION</b> <br> <p><strong>ESSENTIAL EDUCATION</strong></p><br> <p>Bachelor's degree in healthcare management, business administration, hospitality, or a relevant field.</p><br> <br> <p><strong>DESIRED EDUCATION</strong></p><br> <p>Certification or training in service excellence, conflict resolution, or patient experience management.</p><br> <br> <br> <br><br><b>REQUIRED EXPERIENCE</b> <br> <p><strong>ESSENTIAL MINIMUM EXPERIENCE</strong></p><br> <p>Minimum 3 years' experience in healthcare operations, client experience, or customer service, with demonstrated capability in handling client feedback and complaint.</p><br> <br> <p><strong>DESIRED EXPERIENCE</strong></p><br> <p>Experience working in airlines, hotels or aesthetics clinics.</p><br> <br> <br> <br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Client Experience Design </li><li>Client experience expertise and skills within healthcare </li><li>Relevant Client Experience policies and procedures </li><li>Net Promoter Score (NPS) interpretation and action planning </li><li>Communication &amp; Interpersonal Skills </li><li>Communication &amp; Stakeholder Engagement </li><li>Coaching and quality improvement </li><li>Demonstrate the ability to develop and maintain client relationships (including mentorship and coaching of team members) </li><li>Emotional Intelligence and Empathy </li><li>Data analysis and interpretation </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br>Number of positions: 1<br>Recruiter name:&nbsp;Siva Krishna Bonda&nbsp;<br>Reference number: 71771&nbsp;</p><br> <p>Mediclinic City Hospital&nbsp;| Dubai | United Arab Emirates</p><br><b>MAIN PURPOSE OF JOB</b> <br><p>The Client Relations Manager – Cluster is a key member of the Cluster Senior Leadership Team responsible for executing and localizing the organization’s client experience strategy within a defined group of facilities. The role ensures that all patient-facing services are aligned with Mediclinic’s values, culture, and service standards to deliver a seamless, compassionate, and safe experience.</p><br> <p><span>The Manager leads a team of client relations professionals across the cluster, driving service improvement, managing complex feedback and complaints, supporting staff training, and collaborating across departments to ensure high levels of client satisfaction and loyalty.</span></p><br><br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>1 &nbsp; &nbsp;Lead Cluster-Level Client Experience Strategy Execution&nbsp; &nbsp;and Performance</p><br> <p>Localise and execute the regional CX (Client experience) strategy to fit cluster-specific needs</p><br> <p>Monitor and manage CX performance indicators (e.g., Cemplicity NPS, complaints, compliments)</p><br> <p>Advise the Cluster Hospital Director and SLT on service priorities and pain points. <span>Align hospital services and departments with Mediclinic’s client-centred standards</span></p><br> <p><br>2 &nbsp; &nbsp;Manage Client Experience Team and Operations</p><br> <p>Role model Mediclinic Way</p><br> <p>Lead and develop the CX team (support services, officers, coordinators)</p><br> <p>Oversee handling and resolution of all patient complaints and complex cases</p><br> <p>Ensure adherence to client communication standards and escalation protocols</p><br> <p>Maintain documentation and accountability for service recovery<br>3 &nbsp; &nbsp;Drive Mediclinic Way Culture and Staff Engagement</p><br> <p>Coach CX team and frontline staff in service behaviours and communication skills</p><br> <p>Conduct service walkthroughs, mystery shopper audits, and coaching feedback</p><br> <p>Promote a culture of kindness, empathy, and ownership in service delivery Personal, Proactive and Professional&nbsp;</p><br> <p>Partner with HR and training to embed service culture initiatives</p><br> <p><br>4 &nbsp; &nbsp;Lead Local Campaigns and Journey Improvements</p><br> <p>Implement patient journey enhancements tailored to cluster needs</p><br> <p>Run facility-specific CX campaigns in collaboration with regional office</p><br> <p>Coordinate local service projects and ensure documentation of outcomes</p><br> <p>Serve as key link to marketing for brand reputation and internal messaging</p><br> <p><br>5 &nbsp; &nbsp;Represent Client Experience in SLT and Cross-Functional Committees</p><br><br><br><b>REQUIRED EDUCATION</b> <br><p>Bachelor’s degree in healthcare management, business administration, or relevant field</p><br> <p>Desired Education:<br>Postgraduate training in service excellence,&nbsp;<br>experience management, or related areas.</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>Minimum 5 years’ experience in healthcare operations or client experience, with 2+ years in a leadership role managing people and performance<br>Experience leading multidisciplinary service delivery and client engagement initiatives</p><br> <p>Desired Experience:</p><br> <p>Client satisfaction platforms (e.g., Cemplicity, Press Ganey, or others)<br>Leadership experience in client relations in the hospitality industry&nbsp;<br>Working across multi-site operations</p><br><br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Ability to build exceptional client relationships </li><li>Business acumen and ability to interact with corporate client </li><li>Client Experience Design </li><li>Client engagement and experience principles </li><li>Client experience expertise and skills within healthcare </li><li>Client experience related administration of survey systems and other engagement tools </li><li>Communication, marketing, client interaction and reputation management principles </li><li>Verbal and written communication skills in English (Arabic will be an advantage) </li><li>Complaint management and related patient experience principles </li><li>Net Promoter Score (NPS) interpretation and action planning </li><li>Thorough knowledge of continuous improvement methodologies, principles and tools (e.g. Lean, TOC, WCM, Kaizen, 5S, Value Stream Mapping, Kanban, etc.) </li><li>Change Management &amp; Implementation </li><li>Coaching and Mentoring </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br>Senior Client Relationship Manager - Corporate Services<br><br>Work Location: Geneva, Switzerland<br><br>Estimated Salary Range: CHF 100,000-120,000 per annum + Bonus<br><br> <br><br>Applicants must already be located in Geneva to be considered for this post.<br><br>We are seeking an experienced Senior Client Relationship Manager to join our Corporate Services team.<br><br>The successful candidate will manage and develop client relationships while overseeing the delivery of high-quality corporate, tax, and accounting services. This role requires a versatile professional who is willing to broaden their expertise and work across multiple service lines.<br><br>Qualifications &amp; Experience:<br>Minimum 7-10 years of relevant professional experience, ideally within corporate services, tax advisory, accounting, fiduciary services, or a similar environment.Strong background in at least one (preferably more) of the following areas:<br>Corporate servicesTaxAccounting<br><br><br><br>While a solid foundation in one of the above disciplines is essential, the ideal candidate will not operate in a silo. We are looking for a professional who is eager to expand their knowledge, diversify their expertise, and work across different practice areas as client needs require.<br><br>Key Attributes:<br>Proven client relationship management experienceCommercial awareness and solution-oriented mindsetAbility to coordinate multidisciplinary servicesWillingness to learn, adapt, and broaden professional scopeProactive, hands-on, and accountable<br><br><br>This position is suited for a professional seeking long-term growth in a dynamic and diversified corporate services environment.<br><br> <br><br>Let op: vacaturefraude<br><br>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br>Important: job fraud<br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Corporate Services, Fiduciary services, tax, financial services, accounting, family office<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> General Information <br> <br> Req # <br> WD00101839 <br> <br> Career area: <br> Sales <br> <br> Country/Region: <br> United Arab Emirates <br> <br> State: <br> Dubai <br> <br> City: <br> Dubai <br> <br> Date: <br> Friday, July 17, 2026 <br> <br> Working time: <br> Full-time <br> <br> <strong>Additional Locations</strong>:&nbsp; * United Arab Emirates - Dubai <br> <br> <br> <br> <br> <br> Why Work at Lenovo <br> <br> We are Lenovo. We do what we say. We own what we do. We WOW our customers.&nbsp;<br>Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).&nbsp;<br><br> This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.<br> <br> <br> <br> <br> <br> Description and Requirements <br> <br> <br><p>Lenovo is seeking a high-performing Client Account Manager to drive growth across the Kuwait and Bahrain markets.</p><br><p>In this strategic, customer-facing role, you will be responsible for developing and expanding relationships with enterprise and public-sector organizations, helping customers navigate their digital transformation initiatives through Lenovo's industry-leading infrastructure solutions. You will serve as a trusted advisor to key stakeholders, identify new business opportunities, and lead complex sales engagements from opportunity creation through successful closure.</p><br><p>Working closely with customers, partners, and cross-functional teams, you will play a pivotal role in accelerating business growth while delivering exceptional customer experiences across one of Lenovo's most dynamic growth regions.</p><br><br><p><strong>What You'll Do</strong><br></p><br><ul><li>Own and grow a portfolio of strategic enterprise and public-sector accounts driving revenue growth, market share, and customer satisfaction.</li><li>Develop and execute account strategies that expand Lenovo's Infrastructure Solutions footprint and increase share of wallet within existing customers.</li><li>Build strong relationships with executive sponsors, decision-makers, and key influencers, positioning Lenovo as a trusted strategic technology partner.</li><li>Identify, develop, and close complex infrastructure opportunities across servers, storage, cloud, hybrid IT, AI, and data center solutions.</li><li>Lead commercial discussions, contract negotiations, and multi-stakeholder engagements to successfully secure high-value business opportunities.</li><li>Collaborate with solution architects, pre-sales specialists, services teams, marketing, and channel partners to deliver customer-centric solutions.</li><li>Manage contract lifecycle activities and ensure smooth execution of commercial agreements.</li><li>Strengthen and expand partner relationships to drive joint go-to-market initiatives and maximize business growth opportunities.</li></ul><br><p><strong>What Makes You Successful</strong></p><br><ul><li>8-10+ years of experience of proven success managing enterprise and public-sector accounts specifically in Kuwait and Bahrain.</li><li>Demonstrated ability to consistently achieve or exceed revenue and business growth objectives.</li><li>Experience selling complex technology solutions, preferably in infrastructure, data center, cloud, hybrid IT, AI, or enterprise technology environments.</li><li>Strong consultative selling, negotiation, and executive relationship management skills.</li><li>Ability to engage and influence both business and technical stakeholders across multiple levels of an organization.</li><li>Strong commercial acumen with the ability to identify, qualify, and convert opportunities into long-term customer value.</li><li>Experience working in a matrixed, multinational organization and coordinating cross-functional resources to achieve customer outcomes.</li><li>Self-starter with a growth mindset, excellent communication skills, and a passion for building lasting customer partnerships.</li></ul><br><p><strong>Why Lenovo</strong></p><br><p>At Lenovo, you'll have the opportunity to shape digital transformation journeys for some of the Gulf region's most influential organizations. You'll join a globally recognized technology leader, collaborating with talented teams while delivering innovative infrastructure solutions that help customers unlock new possibilities for growth and success.</p><br><br><p>Ready to help leading organizations transform the way they operate and grow? Join us and make an impact across the Gulf region with Lenovo Infrastructure Solutions.</p><br><br> <br> <br> <em><span>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</span></em><br> <br> <br> <br> <br> <br> <strong>Additional Locations</strong>:&nbsp; * United Arab Emirates - Dubai <br> <br> <br> * United Arab Emirates <br> <br> * United Arab Emirates - Dubai <br> <br> <br><strong>AI PROCESSING NOTICE</strong><br>We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.<br><br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Client Solutions Manager to support TikTok’s Tourism book of business. In this role, you will partner with tourism boards, destination marketers, attractions, media agencies, and internal teams to develop advertising strategies that inspire travel and deliver measurable business results. The ideal candidate has experience in digital advertising, media performance, or client consulting. They should understand how to translate destination priorities and traveler insights into effective full-funnel strategies, from building awareness and consideration to driving visits, bookings, and other conversion outcomes. Key Responsibilities: - Own strategic relationships with tourism advertisers, agencies, and senior stakeholders. - Develop a deep understanding of each client’s business objectives, priority destinations, source markets, target travelers, and seasonal calendar. - Build account strategies that support destination campaigns, key travel periods, events, attractions, and visitor growth objectives. - Translate client priorities into full-funnel TikTok solutions across awareness, consideration, and performance. - Guide campaign planning and execution, including audience strategy, creative recommendations, optimization, and measurement. - Analyze campaign and market data to identify performance trends, growth opportunities, and clear next steps. - Lead regular business reviews and present recommendations that connect media performance with client outcomes. - Advise clients on TikTok best practices, platform capabilities, creative effectiveness, signals, and measurement solutions. - Partner with Sales, Creative, Product, Measurement, Solutions Engineering, and Operations teams to address client challenges and deliver against account plans. - Identify opportunities to increase product adoption and unlock incremental investment. - Maintain a strong understanding of travel trends, traveler behavior, competitive activity, and developments across the tourism sector. - Represent the needs of tourism clients internally and contribute insights that help strengthen TikTok’s solutions for the category. Minimum Qualifications: - Bachelor’s degree in advertising, marketing, business, or a related field, or equivalent practical experience. - 5+ years of experience in client solutions, account management, digital advertising, media, marketing, consulting, or tourism. - Fluent verbal and written communication skills in English and Arabic due to the nature of the role working with Arabic speaking clients. - Demonstrated experience managing complex client relationships and influencing senior stakeholders. - Solid understanding of digital campaign planning, execution, optimization, and reporting. Preferred Qualifications: - Ability to interpret data and translate findings into practical business recommendations. - Experience working across multiple teams and managing competing priorities in a fast-paced environment. - Excellent presentation, communication, stakeholder management, and problem-solving skills.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Key Responsibilities:</b></p><br> <p>Manage the complete Accounts Receivable (AR) process, including invoicing, collections, and reconciliation activities. Monitor customer accounts to ensure timely payments and follow up on outstanding balances.</p><br> <p>Prepare and maintain customer aging reports and provide regular updates to management. Investigate and resolve invoice disputes, payment discrepancies, and customer queries.</p><br> <p>Perform customer account reconciliations and ensure accuracy of receivable balances.</p><br> <p>Coordinate with internal stakeholders, including Sales and Operations teams, to resolve collection issues.</p><br> <p>Process and allocate incoming payments accurately in the ERP system.</p><br> <p>Support month-end and year-end closing activities related to receivables.</p><br> <p>Assist in preparing cash collection forecasts and reports. Ensure compliance with company policies, accounting standards, and internal controls.</p><br> <p>Support audits by providing required documentation and schedules.</p><br> <p><b>Required Qualifications</b></p><br> <p>Bachelor's Degree in Accounting, Finance, Commerce, or a related field. Professional qualification such as ACCA, CMA, CPA, CA, or equivalent is advantageous.</p><br> <p>Minimum <b>3–5 years of experience</b> in Accounts Receivable, Credit Control, or Finance Operations.</p><br> <p>Experience working within a large group company, multinational organization, or shared services environment is preferred.</p><br> <p>Strong understanding of accounts receivable processes, collections, and reconciliations.</p><br> <p>Proficiency in Microsoft Excel and ERP systems (SAP, Oracle, Microsoft Dynamics, or similar).</p><br> <p>Excellent communication and stakeholder management skills.</p><br> <p>Ability to work independently and manage multiple priorities in a fast-paced environment.</p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About the Team Our Global Agency &amp; Accounts (GA&amp;A) + Amazon team works with leading multinational partners to deliver innovative technology solutions and serve as a strategic and consultative partner. The team plays a critical role in establishing and leading partnerships to develop TikTok solutions that build businesses and brands across our integrated suite of products. About the Role The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to internal and external clients. This team member will work across multiple lines of business within the Amazon portfolio and collaborate closely with cross-functional teams in the org, including Sales Ops, Product, Measurement, and Creative Solutions. The CSM will be responsible for negotiating, managing, and optimizing complex opportunities spanning the full marketing funnel. They will use data and analytics to build consultative solutions for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education &amp; advertiser satisfaction. Success in this position requires a passion for delivering best in class client service, ability to navigate cross-functional programs and projects, and skill in on-the-ground execution. Responsibilities - Partner with Brand Partnerships Managers and the Team Lead to manage and grow relationships with our advertisers - Spearhead the development and implementation of plans, measurement solutions, and reporting across both performance campaigns and custom programs/sponsorships - Manage inventory booking and presale pipeline, reporting, and opportunity accuracy in CRM platform - Recommend optimization strategies and monitor implementation and execution to exceed KPIs and advance learning agendas - Identify and present insights on product usage and aggregated data to accelerate client business and drive incremental revenue growth through upsell conversations - Build trusted relationships as an external product consultant educating partners on new TikTok features, product solutions, and best practices to scale industry knowledge and drive education - Demonstrate a proactive approach to troubleshooting and problem solving through proper escalation channels Minimum Qualifications - Minimum 4+ years of experience in account management/media services roles in digital marketing or ad tech. - Excellent communication and collaboration skills across multiple businesses, cross-functional teams, and geographies. - Strong project management skills with experience prioritizing and managing tasks within a fast-paced environment. Comfortable running status meetings, managing action items, and keeping everyone updated on status of all associated projects/programs. Able to manage the expectations of internal and external stakeholders. - Track record of supporting revenue goals. - Ability to analyze data and identify insights using datasets from our Ads Manager platform and Brand Lift Studies. - Experience diagnosing and solving technical problems with product and engineering teams. Preferred Qualifications - Experience in an auction environment is a plus. - Passion for data and technology - leverage data to drive strategy and measure success; comfort with technology to understand what drives product adoption and influence the product roadmap. - Comfortable working in a startup culture - demonstrates flexibility and is quick to adapt to changes.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Client Relations Officer oversees the entire administrative process required to renew trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly.<br><br>Main responsibilities:<br><br>Support for License Renewals: Provide timely assistance to clients and partners for upcoming license renewals, addressing their inquiries through emails and calls in accordance with organizational timelines and guidelines, and finding solutions to resolve any issues that arise. <br><br>• Customer Service Excellence: Deliver exceptional customer service to uphold IFZA’s reputation and integrity, ensuring a positive experience for all clients and partners.<br><br>• CRM Management: Regularly update and maintain the CRM system, ensuring accurate records while efficiently managing a portfolio of work.<br><br>• Quotation Preparation: Prepare and issue renewal quotations to clients and professional partners, ensuring clarity and accuracy in all communications.<br><br>• Documentation Review: Conduct thorough reviews of all relevant documentation, including passports, application forms, and resolutions, to ensure compliance and accuracy.<br><br>• Cross-Department Collaboration: Collaborate closely with renewals consultants<br><br></span><br><span>Requirements</span><ul><li><span>Customer Service and Client Relationship Management experience is advantageous</span><br></li><li>Preferably with call center experience, but not limited to.<br></li><li>Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory<br></li><li>Full English proficiency is required <br></li><li>Additional spoken languages are a plus<br></li><li>Intermediate computer literacy is required e.g., MS Office<br></li><li>Knowledge of CRM platforms is advantageous<br></li><li>Proficiency in basic accounting principles and moderate mathematical skills<br></li><li>Strong attention to detail<br></li><li>Excellent communication skills with the ability to work in a multicultural team<br></li></ul><br><span>Benefits</span><ul><li><span><span><span>International team (over 50 nationalities)</span></span><br></span></li><li><span><span><span>24 annual leave days</span></span><br></span></li><li><span><span><span>Annual flight home</span></span><br></span></li><li><span><span><span>Life insurance plan</span></span><br></span></li><li><span><span><span>Medical insurance plan (with the option to upgrade at your own cost</span></span><br></span></li><li><span><span><span>Invitations to participate in various company functions, staff events, and department team building events</span></span><br></span></li><li><span><span><span>Opportunities to learn, develop and grow with the organization</span></span><br></span></li><li><span><span><span>Being part of a motivated team and Moving-Forward-Company-Culture</span></span><br></span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>About Us</b> <br><b>Key Responsibilities</b> <br></span><p><span>Lead the Bank’s Affluent client growth strategy by utilizing the Affluent client value proposition to acquire New to Bank (NTB)&nbsp;Affluent clients.</span></p><br><br> <br> <p><span><strong><span>Strategy</span></strong></span><br><span>• &nbsp; &nbsp;Engage NTB Affluent clients via leads sourced from Alliances, Targeted lists or Executive Banking Team on full Affluent offering</span><br><span>• &nbsp; &nbsp;Also handle client-led requests via marketing campaigns and online pull</span><br><span>• &nbsp; &nbsp;Activate NTB clients, set up and educate clients on remote channel usage i.e., Online, Contact Centre, ATM, and hand-over clients </span><span>to assigned Priority Banking Teams</span></p><br><br> <p><br><span><strong><span>Business</span></strong></span></p><br><br> <p><span><strong><span>Acquisition &amp; Sales Management</span></strong></span><br><span>• &nbsp; &nbsp;Utilize available resources including the Affluent proposition, product benefits matching client needs, the Bank’s brand, global</span><br><span>&nbsp; &nbsp; &nbsp;network, ad hoc campaigns and specialist support to onboard affluent clients to the Bank</span><br><span>• &nbsp; &nbsp;Ensure early deepening of clients across multiple products to create client stickiness and to become the primary bank for the </span><span>client’s transactional, savings and investment needs</span><br><span>• &nbsp; &nbsp;Execute on-boarding activities across the Bank’s local and international network to acquire Affluent clients</span><br><span>• &nbsp; &nbsp;Ensure that onboarded clients match the profile as set out for Affluent clients to ensure sustainable growth of the Affluent </span><span>portfolio</span><br><span>• &nbsp; &nbsp;Ensure new clients have a seamless initial onboarding experience,</span><br><span>• &nbsp; &nbsp;Maintain the quality of the portfolio in terms of client qualification.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Manage Conduct</span><br><span>• &nbsp; &nbsp;Manage Risk</span><br><span>• &nbsp; &nbsp;Manage People</span><br><span>• &nbsp; &nbsp;Spot Opportunities</span><br><span>• &nbsp; &nbsp;Solve Problems</span><br><span>• &nbsp; &nbsp;Take the Lead</span><br><span>• &nbsp; &nbsp;Build Resilience</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Previous Direct Sales experiences in UAE market.</span><br><span>• &nbsp; &nbsp;Minimum Graduate Degree Holder.</span><br><span>• &nbsp; &nbsp;Previous experience of Deposits / Liability in UAE market.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>Must have Skills: Engagement shaping and pitching</p><br><p>A high intensity account growth leader who will deliver double-digit YOY growth at one or more key accounts. Will position Nagarro with CXOs as the strategic partner for AI transformation. Will systematically expand the breadth and depth of the engagement.</p><br><p>Outcomes: Grow assigned portfolio by 15%+ YOY Achieve revenue targets, in conjunction with the accounts Custodian of Client Success, through structured account planning, shaping CXO agenda, working with procurement, and collaborating within Nagarro to identify and sell expanded offerings. Establish and maintain a "seat at the top table for AI" in the managed account(s) in partnership with AI for Change advisors and capability leads. Procure public testimonials and references from the client(s) about the quality of Nagarro's work.</p><br><p>Competencies: Has at least 10 years of key account leadership or similar focused experience with a 20+ million account for a well-known professional services firm with a strong account expansion track record. Can credibly engage client CIOs, CTOs, CDOs, and business heads and build warm relationships. AI fluency in an industry context - Can hold a value-led conversation about AI transformation in at least one vertical. Deal shaping and commercial acumen - Can construct and defend a business case. Comfortable in procurement and legal negotiations. Collaborative operator - Works constructively with engineering and capability teams and earns their trust and support. Low ego, high accountability.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge. Responsibilities: - Manage and grow post-sale client relationships with advertisers of all sizes - Coordinate with ad ops, product and R&amp;D teams etc. internally to ensure a smooth and successful campaign execution - Work with internal teams to guide inventory allocation - Monitor and analyze ad campaigns, and proactively take initiative to improve results - Investigate and work directly with product &amp; engineering teams to help them troubleshoot client issues during a campaign - Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings - Share marketplace feedback and guide our advertising strategy - Support and work with sales team on pre-sale research and pitch - Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team Minimum Qualifications: - High oral and written fluency in Arabic and English, is required, as the role involves direct client communication across the Finnish market served by the business - At least 3 years of experience in account management/client services roles in digital marketing; agency experience is a big plus - Experience managing performance advertisers with a deep understanding of their challenges - Ability to analyze data and identify insights to assess campaign performance Preferred Qualifications: - Proactive attitude with excellent project management, organizational, and analytical skills - Ability to travel domestically and internationally as needed</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br> Number of positions: 1<br> Recruiter name:&nbsp;Reem Mansoor&nbsp;<br> Reference number: 71373&nbsp;<br> Workplace Type:&nbsp;</p><br> <p>Mediclinic Al Ain Hospital&nbsp;| Abu Dhabi | United Arab Emirates</p><br> <b>MAIN PURPOSE OF JOB</b> <br><p>Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction</p><br> <br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>Attend to&nbsp;all incoming telephone calls promptly, efficiently and in a professional manner</p><br> <p>Schedule appointments according to set procedures and policies</p><br> <p>Document all interactions and activities relevant to the call and uses appropriate Wrap-up code</p><br> <p>Conduct all outbound calls in an efficient, effective and professional manner</p><br> <p>Transfer calls correctly to the appropriate staff and/or extensions as needed and required</p><br> <p>Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services</p><br> <p>Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre</p><br> <br><br><b>REQUIRED EDUCATION</b> <br><p>High School Diploma or equivalent (Grade 12)&nbsp;</p><br> <p>A relevant Bachelor’s degree will be an advantage</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>At least 1 year Contact/Call Centre experience in a customer service operations environment</p><br> <p>Relevant experience in a hospitality or healthcare environment will be an advantage</p><br> <br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Basic Arabic language skills </li><li>Client service and related management principles </li><li>Confidentiality and dealing with sensitive information </li><li>Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones) </li><li>Demonstrate the ability to work accurately and quickly </li><li>Effective communication </li><li>Medical terminology </li><li>Verbal and written communication skills in English </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

We are seeking a customer-focused Remote Customer Care Associate to support individuals by delivering timely assistance, resolving concerns, and creating positive service experiences. This opportunity is ideal for candidates who enjoy communication, problem-solving, and helping customers receive the support they need. The successful candidate will manage customer interactions, provide accurate responses, maintain service records, and assist with improving customer satisfaction. You will work remotely while collaborating with internal teams to ensure enquiries are handled efficiently and customers receive consistent, professional support. Key Responsibilities: Assist customers with enquiries, requests, and account-related questions. Provide accurate and helpful information through available support channels. Maintain detailed records of customer interactions. Resolve issues while following company procedures. Identify customer needs and provide suitable solutions. Escalate complex cases when required. Maintain a professional and empathetic communication style. Support customer satisfaction initiatives. Monitor follow-up activities and pending requests. Meet customer service performance standards.<br> Requirements: Strong communication and active listening skills. Customer-oriented approach. Ability to remain calm under pressure. Good problem-solving abilities. Ability to learn new systems quickly. Comfortable working with online communication tools. Strong organisational skills. Reliable home working setup.<br> Qualifications: High school diploma or equivalent. Previous customer care, customer service, or support experience preferred. Experience with digital communication platforms is beneficial. Strong interpersonal skills are valued for entry-level applicants.<br> Benefits: Fully remote position. Flexible work schedule. Paid training programme. Professional development opportunities. Competitive compensation. Supportive team environment. Career progression pathways. Work-life balance support.<br> Equal Opportunity Statement: We are dedicated to maintaining an inclusive and respectful workplace where all employees and applicants are valued. We encourage individuals from all backgrounds to apply and ensure hiring decisions are based on qualifications, capabilities, and business needs. We do not discriminate based on any protected characteristic, including race, colour, religion, gender, national origin, age, disability, or veteran status.<br><br>Skills: Administration Jobs,Customer Service Representatives

Role: Customer Support Specialist (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $30 - $34/hour<br>Role Overview:We are hiring for one of our clients, seeking an AI Customer Support Specialist to work on a contract basis. This role requires expertise in troubleshooting AI tools and resolving customer issues related to AI-driven products. The position involves assisting users with platform-specific AI functionalities and ensuring seamless customer experiences.<br>Key Responsibilities:• Respond to customer inquiries about AI tool functionality and usage through chat, email, and ticketing systems.• Troubleshoot technical issues related to AI models, APIs, or platform integrations.• Document recurring customer issues and escalate complex problems to engineering teams.• Provide detailed solutions and step-by-step guidance for AI-related workflows.• Monitor customer feedback to identify trends and suggest improvements for AI tool usability.<br>Required Skills & Qualifications:• Experience providing customer support for AI tools or platforms is required.• Proficiency in troubleshooting technical issues related to AI models or APIs is required.• Ability to explain complex AI concepts in simple, actionable terms is required.• Strong written and verbal communication skills are required.• Familiarity with ticketing systems and CRM tools is preferred.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to enhanced customer experiences with AI-driven solutions. The position provides exposure to cutting-edge AI technologies and their real-world applications.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Job Description<br><br>The Customer Care Agent is responsible for delivering exceptional customer service by serving as the primary point of contact for clients, tenants, and stakeholders seeking Facilities Management services. The role involves receiving and responding to customer inquiries, maintenance requests, complaints, and service-related concerns through various communication channels, ensuring all requests are accurately logged, tracked, and resolved within the agreed Service Level Agreements (SLAs). The Customer Care Agent works closely with Operations, Maintenance, and other internal departments to coordinate timely service delivery, provide regular updates to customers, and ensure a seamless customer experience. The role requires strong communication, problem-solving, and interpersonal skills, with a commitment to maintaining high service standards, customer satisfaction, and operational excellence while supporting the organization's Emiratization objectives.<br><br>Responsibilities<br><br> Receive and respond to customer inquiries, service requests, complaints, and feedback through telephone, email, and other approved communication channels. Register and log maintenance requests and service tickets accurately in the Facilities Management system. Coordinate with Operations, Maintenance, Helpdesk, and Technical Teams to ensure timely execution of customer requests. Monitor the status of work orders and provide customers with regular updates until completion. Escalate urgent or unresolved issues to the appropriate supervisor or department in accordance with established procedures. Ensure all customer interactions are handled professionally and in accordance with the Company's customer service standards and Service Level Agreements (SLAs). Maintain accurate records of customer communications, service requests, and resolutions within the CRM/CAFM system. Support customers by providing information regarding facilities services, maintenance schedules, and company procedures. Follow up with customers after service completion to ensure satisfaction and obtain feedback where applicable. Work collaboratively with internal departments to improve service delivery and customer experience. Maintain confidentiality of customer and company information. Participate in departmental meetings, training programs, and continuous improvement initiatives. Perform any other duties assigned by the Line Manager that are consistent with the role. <br><br>Qualifications<br><br> UAE National with a valid Family Book (Mandatory). High School Certificate, Diploma, or Bachelor's Degree in Business Administration, Customer Service, or a related field. Fresh graduates are encouraged to apply. Previous experience in customer service, call centre, helpdesk, or facilities management is an added advantage.

Job Description<br><br>The Customer Care Agent is responsible for delivering exceptional customer service by serving as the primary point of contact for clients, tenants, and stakeholders seeking Facilities Management services. The role involves receiving and responding to customer inquiries, maintenance requests, complaints, and service-related concerns through various communication channels, ensuring all requests are accurately logged, tracked, and resolved within the agreed Service Level Agreements (SLAs). The Customer Care Agent works closely with Operations, Maintenance, and other internal departments to coordinate timely service delivery, provide regular updates to customers, and ensure a seamless customer experience. The role requires strong communication, problem-solving, and interpersonal skills, with a commitment to maintaining high service standards, customer satisfaction, and operational excellence while supporting the organization's Emiratization objectives.<br><br>Responsibilities<br><br> Receive and respond to customer inquiries, service requests, complaints, and feedback through telephone, email, and other approved communication channels. Register and log maintenance requests and service tickets accurately in the Facilities Management system. Coordinate with Operations, Maintenance, Helpdesk, and Technical Teams to ensure timely execution of customer requests. Monitor the status of work orders and provide customers with regular updates until completion. Escalate urgent or unresolved issues to the appropriate supervisor or department in accordance with established procedures. Ensure all customer interactions are handled professionally and in accordance with the Company's customer service standards and Service Level Agreements (SLAs). Maintain accurate records of customer communications, service requests, and resolutions within the CRM/CAFM system. Support customers by providing information regarding facilities services, maintenance schedules, and company procedures. Follow up with customers after service completion to ensure satisfaction and obtain feedback where applicable. Work collaboratively with internal departments to improve service delivery and customer experience. Maintain confidentiality of customer and company information. Participate in departmental meetings, training programs, and continuous improvement initiatives. Perform any other duties assigned by the Line Manager that are consistent with the role. <br><br>Qualifications<br><br> UAE National with a valid Family Book (Mandatory). High School Certificate, Diploma, or Bachelor's Degree in Business Administration, Customer Service, or a related field. Fresh graduates are encouraged to apply. Previous experience in customer service, call centre, helpdesk, or facilities management is an added advantage.

Location<br><br>San Francisco (Hybrid)<br><br>Employment Type<br><br>Full time<br><br>Location Type<br><br>Hybrid<br><br>Department<br><br>Customer Operations<br><br>Compensation<br><br>$58K – $82K<br><br>Overview Application<br><br>About Us<br><br>Our software solves the most critical emerging grid integration challenges to ensure that the impending energy transition is clean, equitable, and resilient. Our enterprise solutions help the grid absorb the coming electrification wave with ease. Utilizing modern, cloud-native platform architecture and robust systems optimization, Weave Grid’s software is built from the ground up to tackle the most critical network challenges while meeting the stringent regulatory, security, and reliability requirements of the utility industry.<br><br>About The Role<br><br>We are seeking a devoted, empathetic, and thoughtful Customer Experience (CX) Associate to join our Customer Operations Team and serve as an ambassador to our customer participant base. The CX Associate is our closest link to our customers, and a critical contributor to their journey with Weave Grid.<br><br>The person stepping into the role will be responsible for creating a stellar experience for our customers participating in our serviced utility programs. They will be directly responsible for triaging, answering, and resolving tickets, as well as summarizing and sharing feedback from customers. This will require becoming deeply familiar with both our application functionality and driver needs. This role is hybrid, with in-office days on Tuesdays and Thursdays.<br><br>As Specific Responsibilities, The CX Associate Will<br><br>Respond to customer inquiries and requests over email and other channels, adhering to our Customer Support guidelines and SLAs. Appropriately escalate specific issues, as needed, in a timely manner Identify and flag gaps in resources and content that would help drivers resolve problems quickly and easily Document issues to help Engineering and Product teams resolve specific bugs Gather, summarize, and share insights on customer needs, preferences, concerns, and perspectives to help improve the user experience and ensure the team’s work is maximizing value for customers Send email campaigns to proactively address emerging issues, program updates, or other ad hoc requests Process customer incentives accurately and on time, troubleshooting any payment or eligibility discrepancies as they arise Create and own help center articles and customer-facing content, keeping materials up to date as products, policies, and FAQs evolve<br><br>About You<br><br>You are a customer experience professional or community lead who has served on the front lines of startup consumer products. You have 1-2 years of experience in Customer Operations or Customer Support. You love delighting the customers you support and take great pride in ensuring they are satisfied with the assistance received.<br><br>You are familiar with translating complex technical concepts into clear, digestible explanations for non-technical users — whether that's walking a customer through how something works in detail, or writing help center content that lets customers self-serve.<br><br>You can nimbly engage with users while effectively advocating for new features inspired by their feedback. In managing a backlog of user tickets, you identify common issues to be prioritized and addressed through platform content and product enhancements.<br><br>You keep a close eye on indicators of user satisfaction, including CSAT, ticket response, and resolution times. You focus relentlessly on actions that provide the highest leverage for keeping users happy.<br><br>You are considerate, enthusiastic, and precise in your communications. You are determined and methodical when investigating issues — a sleuth constantly assembling a clear record of facts and underlying circumstances around reported issues, so that you can respond effectively and empower colleagues to do the same.<br><br>Some of the specific skills and traits you bring include:<br><br>Familiarity with common customer service software platforms (like Zendesk) and common productivity tools (Gdocs, JIRA, etc.) Passion for helping users Clear and succinct communication skills with technical concepts Strong organization and structure in your work Basic proficiency in standard tools for data entry and tracking (like Excel / Gsheets) Experience with AI tools or agents is a nice-to-have Comfort working under conditions of ambiguity and loosely defined requirements, which can be common in the startup environment A deep hunger for ongoing learning and personal growth A passion for decarbonization and reducing global climate risk<br><br>The total compensation for this opportunity includes a base salary range of $58,000 - $82,000 plus equity (stock options) and benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, skill, and location. Please note that Weave Grid may not necessarily hire individuals at or near the top of the base salary range. As you go through our interview process, our recruiter will work with you to identify a competitive base salary within the proposed range and combine it with an equity package to get you excited about your future at Weave Grid.<br><br>Compensation Range: $58K - $82K<br><br>Powered by Ashby<br><br>Privacy Policy Security Vulnerability Disclosure

Customer Experience Specialist - Open Finance<br>Al Etihad Payments empowers employees to work in an environment that best promotes their productivity and well-being, while providing high-quality workplace and fantastic professional experience.<br>|Get to Know UsAl Etihad Payments is the UAE’s designated retail payments entity, dedicated to developing and operating world-class infrastructure, standards, and solutions for the UAE Economy. Al Etihad Payments is a subsidiary of the Central Bank of the UAE, strongly supported by the UAE Government.<br>Al Etihad Payments is the UAE’s designated retail payments entity, dedicated to developing and operating world-class infrastructure, standards, and solutions for the UAE Economy. Al Etihad Payments is a subsidiary of the Central Bank of the UAE, strongly supported by the UAE Government.<br>Our employees are committed to work with licensed financial institutions and other payment service providers to foster innovation and deliver excellent financial services to all in the UAE, efficiently and without friction.<br>Al Etihad Payments supports the government’s objectives of a cashless society, national digitization, and the Central Bank of the UAE objective of being a top ten central bank globally.<br>|Our Culture We are a collaborative, diverse and passionate group of individuals that works as one team. We support one another, make impactful contributions to the organization, and develop and nurture meaningful connections across the payment’s ecosystem!<br>|About the role Support Open Finance CX governance by reviewing customer journeys submitted by LFIs and TPPs, ensuring alignment with CX standards and helping deliver consistent, customer-friendly experiences across the ecosystem.<br>|What You’ll Do-Perform detailed CX reviews of submitted journeys, screens, and flows-Validate compliance with CX standards and usability expectations-Analyze consent, authentication, data sharing, payments, banking and insurance journeys-Document findings clearly and consistently across multiple institutions-Support certification tracking and issue resolution<br>|Minimum Qualifications Bachelor's degree in Human Computer Interaction, Service Design, Information Systems or any related field1-3 years’ experience in Digital / Mobile banking, Onboarding journeys, Cards / Payments, Customer service transformation<br>|Technical and Behavioral Skills Attention to detail-Enjoys structured analysis and reviews-Strong written communication-Logical thinking-Customer empathy-Ability to learn standards deeply<br>|What you can expect from us Modern work environment with level of flexibility;Dynamic and motivated team of colleagues working towards achieving UAE National Objectives;Competitive compensation package, including annual bonus and additional benefits like child educational allowance and annual flight tickets (where eligible);Comprehensive health insurance coverage;

Company Description The Story so far: Who we are Founded in August 2020, Huspy started as a digital mortgage platform and quickly evolved into the largest proptech company in the EMEA region. Backed by leading investors such as Sequoia, Balderton, Founders Fund, and Olayan, we have experienced rapid growth with offices in Dubai, Abu Dhabi, Madrid, and Valencia. Our mission is to revolutionize the real estate industry by building an all-in-one super app designed to empower agents and mortgage brokers.<br>The Perks: Why you’ll love working here Earn up to 75% in commission with the best commission scheme in the market. Company-paid ADREC license and visa. Excellent comprehensive medical insurance coverage. Incentives for top performers to reward your hard work and dedication. Ongoing sales and market knowledge training and support. Access to an online learning platform to further develop your skills and expertise. Free use of professional photographer services to enhance your property listings. Marketing exposure to showcase your listings to a wide audience. Supportive management committed to your success.<br><br>Qualifications The Perfect Match: What you bring Minimum 6 months of experience in the UAE (preferably Abu Dhabi) Real Estate industry, with a strong knowledge of the market. Excellent interpersonal, negotiation, customer service, and presentation skills. Motivated individual with the ability to work both independently and as part of a team Valid UAE driving license is mandatory. Stay updated with the latest market trends, new developments, and property offerings to provide accurate and relevant information to clients. Actively seek referrals from satisfied clients to expand the customer base. Collaborate with the team to achieve individual and team sales targets, leveraging collective expertise and resources.<br><br>What will set you apart:Specialization in a specific area Multilingual skills<br><br>Role Description The Main Event: What you’ll do Establish and develop business relationships with high-value customers and real estate developers to generate sales;Guide customers through the home buying process, offering assistance and advice to help them find the right property in the luxury segment;Stay updated with the latest market trends, new developments, and property offerings;Utilize market intelligence to provide customers with accurate and relevant information;Actively seek referrals from satisfied clients to expand the customer base;Collaborate with the team to achieve individual and team sales targets.<br><br>Industry Real Estate<br><br>Employment Type Full-time

Role Description The Remote Customer Support Specialist is a part-time role focused on assisting users, AI founders, and community members with platform-related inquiries and issues. In this role, the specialist responds to support tickets, live chat messages, and emails, ensuring timely, clear, and accurate resolutions. The specialist guides users through account setup, tool discovery, and basic troubleshooting, and escalates technical issues when needed. Day-to-day tasks include documenting common issues, maintaining up-to-date FAQs and help content, and collecting user feedback to help the team improve products and processes. This is a fully remote position, requiring consistent availability during agreed-upon hours and collaboration with the content, product, and community teams. Qualifications Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a focus on empathetic and solution-oriented service. Excellent Interpersonal Skills to communicate clearly with diverse users, founders, and community members in a digital environment. Ability to provide Technical Support, including troubleshooting platform issues and guiding users through basic product workflows. Solid Analytical Skills to interpret user feedback, identify trends in support requests, and suggest improvements to processes and documentation. Effective written and verbal communication skills in English, with the ability to explain technical concepts in simple terms. Comfort working remotely with digital collaboration tools (e.g., helpdesk platforms, chat tools, project management software). Prior experience in customer support or community operations, preferably in tech, Saa S, or AI-related products. Reliable internet connection and a suitable remote work environment; availability for part-time, scheduled shifts.