Customer Service Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p><span>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.</span></p><br><br><p><span>As Vice President UAE Technical Services, you will lead and direct the Technical Services department for dnata UAE Airport Operations. You will define and implement strategic plans to deliver set objectives and continuous improvement in the key areas of maintenance regimes, spares procurement, inventory management, service delivery, controllable costs, employee satisfaction and engagement, and safety.</span></p><br><br><br><p><span>dnata is the sole ground handling provider for Dubai International Airport (DXB) and Al Maktoum International Airport (DWC). In this role, you will lead a large, multi-disciplinary technical services function operating across multiple facilities in support of passenger and cargo operations across dnata UAE. The function plays a critical role in enabling dnata's environmental strategy through fleet transformation and alternative fuel initiatives, while also driving the innovation agenda through the testing and deployment of autonomous ground handling technologies and future-focused operational solutions. The role will be based in our Dubai headquarters, with duty travel required.</span></p><br><br><p><strong><span>In this role, you will: </span></strong></p><br><br><br><ul><li>Define and execute the Ground Support Equipment (GSE) and Technical Services strategy aligned to dnata's objectives, ensuring robust governance frameworks, policies, and compliance with regulatory, safety, and operational standards. </li><li>Champion a proactive safety culture and ensure full compliance with all safety and environmental requirements, while driving continuous improvement in service reliability, maintenance performance, and operational efficiency. </li><li>Lead the end-to-end management of the GSE fleet, optimising utilisation, maintenance standards, and total cost of ownership, aligned with original equipment manufacturer and industry best practices. </li><li>Own the function's financial performance, including budgeting, cost control, and revenue generation, driving efficiency and identifying new commercial opportunities. </li><li>Oversee procurement, spares, and inventory strategies to ensure optimal availability, cost efficiency, and effective working capital management. </li><li>Build and manage strategic relationships with internal stakeholders and external partners, representing dnata in key forums and ensuring alignment between operational needs and GSE solutions. </li><li>Actively embody, promote, and advocate the organisation's core values in all interactions, decisions, and work practices, and serve as a role model for ethical behaviour, integrity, and a values-driven culture, fostering an inclusive and respectful workplace.</li></ul>Qualification<p><span>To be considered for the role, you must meet the below requirements: </span></p><br><br><br><ul><li><span>A minimum of 12 years of experience in Airport Operations within an international airline or ground handling organisation, of which at least 5 years of experience in positions of progressively increasing management responsibility. </span></li><li><span>An attested Bachelors’ degree or an additional 3+ years relevant vocational experience</span></li><li><span>Demonstrated experience in the aviation sector, with accountability for a technical services function or GSE fleet</span></li><li><span>Proven ability to lead large-scale transformation and drive change within a complex, regulated operational environment. </span></li><li><span>Strong knowledge of modern maintenance methodologies, sustainable fleet management practices, and emerging technologies shaping the future of aviation ground operations. </span></li><li><span>Strong commercial and financial acumen, supported by a data-driven approach to decision-making and performance management. </span></li><li><span>Exceptional stakeholder management, influencing and negotiation skills, with the ability to build effective partnerships across airline customers, executive leadership teams, suppliers and industry networks. </span></li><li><span>A recognised leader who role-models organisational values, fosters a high-performance culture, and inspires teams to deliver sustainable business outcomes through engagement, accountability and continuous improvement.</span></li><li><span>Experience in the Middle East aviation sector is preferred but not essential</span></li></ul><p><span>At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team.</span></p><br><br>Salary &amp; benefits<p><span>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</span></p><br><br><br> </div>

<p>The Certification Specialist is responsible for validating and certifying ADGT’s products and payment solutions against applicable regulatory, payment network, and industry standards. This role ensures that products meet all certification requirements prior to deployment by conducting structured testing, reviewing technical documentation, and coordinating certification activities with internal teams and external stakeholders. • Provide first-line support for IT issues and service requests, ensuring timely resolution or escalation • Log, track, and manage incidents and requests, maintaining accurate records through ticketing systems • Troubleshoot common technical issues, including hardware, software, and access-related problems • Support user access and account management, including onboarding, offboarding, and access requests • Escalate complex technical issues to second-level support or specialized teams as required • Communicate with users in a clear and professional manner, providing updates and guidance • Maintain documentation and knowledge base articles, supporting consistent service delivery</p><p>• 1–3 years of experience in IT support, service desk, or helpdesk roles • Experience supporting end users in a corporate or technology environment • Experience using ticketing systems and service management tools preferred • Strong problem-solving skills with ability to diagnose and resolve basic technical issues • Knowledge of Windows environments, common business applications, and hardware troubleshooting • Strong customer service and communication skills • Ability to manage multiple requests and prioritize tasks effectively • Attention to detail and ability to follow established processes Personal Attributes • Strategic and analytical thinker. • Strong stakeholder management skills. • Proactive and solutions-focused. • Strong analytical and troubleshooting capability • High level of accountability and professionalism • Detail-oriented and proactive.</p>

<p>The Certification Specialist is responsible for validating and certifying ADGT’s products and payment solutions against applicable regulatory, payment network, and industry standards. This role ensures that products meet all certification requirements prior to deployment by conducting structured testing, reviewing technical documentation, and coordinating certification activities with internal teams and external stakeholders. • Provide first-line support for IT issues and service requests, ensuring timely resolution or escalation • Log, track, and manage incidents and requests, maintaining accurate records through ticketing systems • Troubleshoot common technical issues, including hardware, software, and access-related problems • Support user access and account management, including onboarding, offboarding, and access requests • Escalate complex technical issues to second-level support or specialized teams as required • Communicate with users in a clear and professional manner, providing updates and guidance • Maintain documentation and knowledge base articles, supporting consistent service delivery</p><p>• 1–3 years of experience in IT support, service desk, or helpdesk roles • Experience supporting end users in a corporate or technology environment • Experience using ticketing systems and service management tools preferred • Strong problem-solving skills with ability to diagnose and resolve basic technical issues • Knowledge of Windows environments, common business applications, and hardware troubleshooting • Strong customer service and communication skills • Ability to manage multiple requests and prioritize tasks effectively • Attention to detail and ability to follow established processes Personal Attributes • Strategic and analytical thinker. • Strong stakeholder management skills. • Proactive and solutions-focused. • Strong analytical and troubleshooting capability • High level of accountability and professionalism • Detail-oriented and proactive.</p>

Job Description<br><br>Job Summary<br><br>We are seeking a client-focused TB (Transaction Banking) Client Service Account Manager to deliver an exceptional and consistent service experience for Corporate and Institutional Banking (CIB) clients across our network. The role is responsible for implementing client-specific service propositions, leading virtual client service teams, managing service escalations, driving service excellence, and strengthening client relationships through proactive engagement, service reviews, and continuous improvement initiatives. The successful candidate will work closely with Sales, Product, Operations, and Functional Partner teams to enhance client satisfaction, identify service opportunities, and support business growth.<br><br>Key Responsibilities<br><br>Strategy<br><br>Support delivery of the Corporate and Institutional Banking (CIB) and Transaction Banking (TB) strategy by ensuring client servicing standards are consistently met or exceeded. Build a strong understanding of business priorities and client expectations to enhance service delivery outcomes.<br><br>Business<br><br>Serve as the primary escalation point for critical client service issues, coordinating resolution with internal stakeholders. Ensure recurring client service issues are escalated and addressed through appropriate governance and client experience forums. Contribute to strategic initiatives, service transformation projects, and client experience programmes. Build trusted client relationships throughout the service lifecycle and identify opportunities for cross-selling relevant solutions.<br><br>Processes<br><br>Monitor, track, and resolve client service issues through structured service management practices. Participate in regular service review meetings and ensure agreed actions are completed. Maintain accurate client service issue logs and drive timely resolution of identified concerns. Strengthen collaboration across Coverage, Sales, Product, Operations, and Functional Partner teams to improve service outcomes. Capture and share client service insights, service review outcomes, and remediation actions with relevant stakeholders. Ensure client complaints are logged and managed in line with the Bank's Complaints Policy. Leverage available reporting tools and client experience dashboards to identify trends, address root causes, and improve service performance. Promote best practices, knowledge sharing, continuous improvement, and professional development across the service organisation<br><br>Risk Management<br><br>Maintain full compliance with the Transaction Banking (TB) operational risk and governance framework. Promote risk awareness and effective control practices across client service teams. Ensure adherence to regulatory requirements, internal policies, and procedures while helping prevent operational and regulatory risks.<br><br>Governance<br><br>Complete all mandatory learning requirements in accordance with Bank policy. Support effective governance, oversight, and control arrangements across the business. Maintain awareness of the regulatory environment and requirements relevant to the role.<br><br>Regulatory & Business Conduct<br><br>Demonstrate the highest standards of ethical behaviour and conduct. Ensure compliance with all applicable laws, regulations, policies, and the Group Code of Conduct. Proactively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.<br><br>Key stakeholders<br><br>Team Leader, Cash Client Services Cluster Lead, Cash Client Service Regional Lead, Cash Client Service Cash Service Managers (Onshore and Offshore) Relationship Managers (RMs) and Global Account Managers (GAMs) TB Product and Sales Managers Regional Client Service Managers Client Managers Risk Managers Cash Operations Teams Technology Managers Financial Crime Compliance (FCC) Financial Markets Teams External Clients<br><br>Skills and Experience<br><br>Conduct Management Risk Management and Internal Controls (SIF) People Management Business Strategy and Business Model (SIF) Market Knowledge Product and Process Expertise Business Partnering and Stakeholder Management Strong client relationship and service management capabilities Ability to lead cross-functional collaboration and drive issue resolution<br><br>Qualifications<br><br>Bachelor's degree in Banking, Finance, or a related discipline preferred. Experience in banking or a similar financial services environment. Experience in Client Service and Cash Products is advantageous. Risk and Anti-Money Laundering (AML) certification as required by Bank policy. Strong English and/or relevant local language proficiency.<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What we offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.<br><br>Profile Description<br><br>Standard Chartered Bank

OUR PURPOSE AND CULTURE<br>We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.<br>THE TEAMYou will be part of our Front Office team—an energetic, guest-focused group committed to creating seamless arrivals, departures, and memorable interactions throughout the guest journey. You will report directly to the Front Office Supervisor and collaborate closely with Concierge, Housekeeping, Guest Relations, and Bell Services to ensure a consistent and exceptional level of hospitality.<br>YOUR ROLEAs a Front Desk Agent, you will be the welcoming face of the hotel and a key ambassador of Rosewood’s service philosophy. You will ensure every guest experience is smooth, personalized, and memorable—from check-in to check-out. By managing reservation accuracy, guest accounts, inquiries, and problem resolution with grace and professionalism, you will play a central role in elevating the overall guest journey and supporting the Front Office operation in achieving its service and operational goals.<br>HOW YOU’LL MAKE THE PLACE<br>Deliver warm, efficient guest check-ins and check-outs while following all service standards. Anticipate guest needs, respond promptly to inquiries, and maintain positive guest relations at all times. Resolve guest complaints professionally and effectively, ensuring complete guest satisfaction. Maintain accurate guest accounts, process payments, and adhere to all cashiering procedures. Communicate guest information, special requests, and VIP details to relevant departments. Manage room assignments, reservation updates, and daily status reports with accuracy and attention to detail.<br>COULD THIS BE YOU?<br>You bring previous experience as a Front Desk Agent or in a similar guest-facing role. You have strong attention to detail and the ability to work with speed, accuracy, and good judgment—especially under pressure. You are confident using property management systems and comfortable accessing and inputting information quickly. You excel in communication, with the ability to speak, read, and write English fluently; additional languages are a plus. You work well both independently and as part of a cohesive team, always upholding confidentiality and professionalism. You are adaptable, organized, and able to remain calm while delivering exceptional service to guests from around the world.<br>OUR BENEFITS<br>As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.<br>OUR COMMITMENT TO YOU<br>At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

We're looking for a Head of Operations & Service Delivery for a customer in Abu Dhabi.<br>???? Location: UAE (On-site)<br>We're partnering with a leading organization to hire an experienced Head of Operations & Service Delivery to lead enterprise IT operations, infrastructure, cybersecurity, and IT service delivery. This is a senior leadership position responsible for ensuring the reliability, security, and performance of critical IT services while driving operational excellence across Infrastructure, Security, and Service Delivery functions.<br>Key Responsibilities Lead the overall IT Operations & Service Delivery strategy, aligning technology operations with business objectives. Oversee enterprise infrastructure, cloud environments, networks, and cybersecurity operations. Drive ITSM/ITIL best practices across Incident, Problem, Change, and Service Management. Define and improve operational KPIs and SLAs to deliver exceptional end-user support. Lead and mentor Infrastructure, Security, and Service Delivery teams. Ensure business continuity, disaster recovery, and operational resilience. Manage strategic technology vendors and outsourced service providers. Build strong relationships with senior stakeholders across the business. Drive automation, operational efficiency, and continuous improvement initiatives.<br>What We're Looking For10+ years of experience in IT Operations and Service Delivery.5+ years in a senior leadership role managing enterprise technology teams. Strong expertise across Infrastructure, Cloud, Networking, Cybersecurity, and IT Service Management. Excellent knowledge of ITIL/ITSM frameworks (ITIL certification is highly desirable). Experience leading large-scale IT operations in complex enterprise environments. Strong commercial, financial, stakeholder, and vendor management skills. A proven track record of improving operational performance and leading high-performing teams.<br>Nice to Have Experience within maritime, oil & gas, logistics, or other operational technology (OT) environments Experience managing outsourced IT services, including SOC or managed service providers.<br>If you're an accomplished IT operations leader with a passion for building resilient technology environments and delivering exceptional service, we'd love to hear from you

Job Title – Team Lead Non-Voice Customer Support (Chat Process) Type – 12 month Contract Work Location – Dubai Salary – AED 12000NP- Immediate / 30 days Industry- Retail Mandatory details/Skills-Lead, motivate, and manage a team of Customer Support Executives handling chat support. Monitor team performance against KPIs such as CSAT, productivity, quality, AHT, and SLA adherence. Conduct regular coaching, feedback sessions, and performance reviews to improve team performance. Ensure timely resolution of customer queries while maintaining high service quality. Handle escalated customer issues and provide effective resolutions. Monitor chat quality and ensure compliance with company policies and processes. Prepare and share daily, weekly, and monthly performance reports. Manage team schedules, attendance, and leave planning to ensure adequate staffing. Identify training needs and support onboarding of new team members. Drive process improvements to enhance customer experience and operational efficiency. Coordinate with cross-functional teams to resolve customer concerns and process issues. Ensure adherence to company policies, data security, and compliance standards.<br>Key Skills Required Native or fluent Arabic speaker with good English communication skills.3–6 years of experience in Non-Voice Customer Support/Chat Process, including at least 2 years of team handling experience. Proven experience leading, coaching, and mentoring customer support teams. Strong written communication and typing skills in Arabic and English. Experience managing KPIs such as CSAT, SLA, Quality, Productivity, and AHT. Proficient in MS Office, CRM, and customer support tools. Strong problem-solving, decision-making, and conflict-resolution skills. Ability to work in rotational shifts, if required. Immediate joiners preferred.

Mashreq Bank<br>JOB DESCRIPTION<br>1 Job Title<br>Assistant Manager, Customer Relations, Retail Credit Operations<br>(Grade J)<br>Department<br>Retail Credit Operations -<br>Mashreq Dubai<br>Direct Supervisor<br>Sr Manager, Retail Credit Operations<br>Job Number<br>2 Job Purpose<br><br>- Preparation of Developer/DLD documentation for TD registration and mortgage creation.<br><br>- To facilitate DLD transaction for Mortgage Loan portfolio in Land Dept, trustee offices & ADM. Ensuring laid down processes, policies are adhered to enable collateral perfection for the existing and new Mortgage lending.<br><br>- To facilitate the Developer relationship management and acquire information for stage payments, SOA, project completion statuses etc. Ensure queries raised with developer are followed through and closed within agreed time period.<br><br>- Follow up with developer for DSR initiation and documentation completion. Post submission of DSR follow through with Sales/DLD for title deed procurement. Customer coordination effectively to ensure the transfer process is completed with due diligence adhered.<br><br>- Effective communication / escalation to Unit Manager / Sales Managers for pending cases. Effective customer coordination to ensure that transfer process is completed within TAT.<br><br>- Coordination with internal stake holders, sales, risk, business etc., on a day to day BAU requirement/requests and provide necessary assistance.<br><br>- Timely follow up and completion of tasks with Developer/ DLD & Third party ensuring timely closure.<br><br>- Liability clearance with other financial institutes, follow up / collection of property documents and submission to internal Ops team. Raise red flag in case of exceptions.<br><br>- Safe Custody of original property documents and ensure secured documents archival rules are adhered to.<br><br>- Knowledge sharing with internal team post meetings with Developer / DLD on projects etc. as appropriate.<br><br>3 Dimensions<br><br>Operating Budget<br>N/A<br>Revenues<br>(AED)<br>N/A<br>Number of Staff<br>Capital Exp. Budget<br>N/A<br><br><br>Other<br>4 Key Result Areas<br><br>- Conducting proper checking of all property documents and mortgage contracts.<br><br>- Safe custody of original property documents.<br><br>- Monitor all pending transaction and timely follow up for closure.<br><br>- Establishing authenticity of the information provided and ensuring that no case passes fraudulently.<br><br>- Execution of transfers in DLD, Trustee offices, Developer office and ADM.<br><br>- Ensure Customer satisfaction with nil complaints.<br><br><br><br>5 Operating Environment, Framework and Boundaries, Working Relationships- Working in close association with the Team Leader / Manager of the unit to ensure cohesion of activities.<br><br>- Transacting within the approved area and accesses as defined by the framework of the unit.<br><br>- Working in close association with the CIC, Business, Policy & Sales for any anomalies that may be discovered and to suggest for improvements in the work culture and TAT of all the lending products.<br><br><br><br>6 Problem Solving<br>- Understanding the policies and parameters of various products along with disbursement and funds management process and be able to transact within the system and tackle day to day system based hindrances.<br><br>- Checking and analyzing the errors committed at the various stages and suggesting for methods of improvement of the same along with the maintenance of a daily MIS report for tracking the errors of the evaluators.<br><br><br>7 Decision Making Authority & Responsibility<br><br>- Accept and execute transaction as per laid down process / delegated limits.<br><br>- Accept the credit approvals on the basis of the checks conducted within the delegated limits of the policy and product parameters.<br><br><br>8 Knowledge, Skills and Experience<br><br>- Graduate with 1 – 2 years work experience in credit environment.<br><br>- Excellent analytical skills.<br><br>- Sound interpersonal skills.<br><br>- Good PC skills<br><br>- Good knowledge for bank policies and credit parameters.<br><br>- Good command of English language.<br><br>- Good people management skills.<br><br>- Excellent communication skills.<br><br>- Should be capable of handling unit responsibilities.<br><br><br><br><br><br><br><br><br><br><br>9 Behavioral Competency<br><br>COMPETENCY<br>Level (1-4)<br>(1-Basic 4- Sr. Managerial)<br>Attention to details and quality 2<br>Customer focus 3<br>Interpersonal Relationships 3<br>Commitment to Results 3<br>Continuous learning 2<br><br>Job Holder<br><br><br>Date<br><br><br>Line Manager<br><br><br><br>Date<br>Approved By<br><br><br>Date

<p>• Response to clients' inquiries through calls, whatsapp, emails and in person. • Provide knowledgeable answers to questions about products, pricing, and services. • Qualify the received leads/inquires and assign them to the right consultant accordingly. • Build sustainable relationships and trust with the customers through open and interactive communication. • Follow communications policies and procedures set by the company. • Keep records of all clients’ interactions and update the CRM System accurately. • Coordinate with the internal departments to ensure meeting client’s needs. • Follow up with the clients on regular basis to ensure satisfaction.</p><p>• At least 2 years of experience in Customer Support, Call Center, Client Relations, or related field. • Excellent phone etiquette and excellent verbal, written, and interpersonal skills • Ability to multi-task, organize, and prioritize work • Strong analytical and comprehension skills. • Good communication skills.</p>

<p>• Response to clients' inquiries through calls, whatsapp, emails and in person. • Provide knowledgeable answers to questions about products, pricing, and services. • Qualify the received leads/inquires and assign them to the right consultant accordingly. • Build sustainable relationships and trust with the customers through open and interactive communication. • Follow communications policies and procedures set by the company. • Keep records of all clients’ interactions and update the CRM System accurately. • Coordinate with the internal departments to ensure meeting client’s needs. • Follow up with the clients on regular basis to ensure satisfaction.</p><p>• At least 2 years of experience in Customer Support, Call Center, Client Relations, or related field. • Excellent phone etiquette and excellent verbal, written, and interpersonal skills • Ability to multi-task, organize, and prioritize work • Strong analytical and comprehension skills. • Good communication skills.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Oversee daily operational workflows, ensuring seamless execution and identifying bottlenecks for immediate resolution.</li><li>Cultivate and maintain strong, long-term relationships with key clients, acting as their primary point of contact and trusted advisor.</li><li>Proactively manage client accounts, anticipating needs and delivering tailored solutions that enhance their experience and retention.</li><li>Develop and implement client onboarding processes that are efficient, informative, and set the stage for successful partnerships.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Business Administration, Communications, or a related field.</p></li><li><p>Minimum of 3-5 years of experience in operations management or client relationship roles.</p></li><li><p>Proven track record of successfully managing client portfolios and driving retention.</p></li><li><p>Engish and arabic (optional)</p></li><li><p>Strong understanding of business operations and process improvement methodologies.</p></li></ul><p></p></section>

Job Summary<br><br> The individual is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. These includes implementing client-specific service propositions, leading virtual client service teams, managing service escalations, driving service excellence, and strengthening client relationships through proactive engagement, service reviews, and continuous improvement initiatives. The team also serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products. This role is responsible for driving the agenda of TB Global Implementation and Cash Client Service Group within the respective countries, and ensuring the end-to-end delivery of the TB solution, this includes managing a team of Implementation Managers, relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to accelerate revenue realisation. Additionally, collaboration with other Cluster / Country Heads across the TB organisation will be required to continuously improve client experience and drive a consistent global experience for our clients.<br><br>Key Responsibilities<br><br>Strategy<br><br> Drive the Global Implementation and Cash Client Service Group Strategy within respective Cluster/Country, includes identifying and/or creating opportunities to uplift and/or re-establish the profile/identity of the Global Implementation and Cash Client Service Group team Ensure active engagement and ongoing alignment with the wider TB business strategy & priorities Build in sustainability when developing frameworks and/or redesigning processes, systems, and operating models Collaboratively design a suite of capabilities and services in line with respective client tiering, participation for bespoke services in collaboration with partners Lead the roll-out of Client Implementation and Cash Client Service Group Harmonization Fronting client conversations (Treasury, CFO above) on key pitches to driver overall TB proposition Drive focused client sessions with Sales, Coverage, Product, and other partners to position overall propositions Develop regular connect sessions with clients as part of building client relationships, including actively participating in various client forums/events/conferences, strategic discussions, etc. Develops, owns, and drives strategic plan/roadmap of client deal management within respective Cluster/Country, ensuring alignment with overall TB Groups and respective Cluster/Country strategies Drives strategic plan/roadmap of client deal management<br><br>Business<br><br> Drive a continuous improvement model; with the aim to drive efficiency and simplified client experience, ensuring appropriate implementation model is “fit” for clients + TB business priorities, etc.; Including: Client engagement model to mirror client organizations, Harmonization and alignment across partner groups etc. Serve as the primary escalation point for critical client service issues, coordinating resolution with internal stakeholders. Ensure recurring client service issues are escalated and addressed through appropriate governance and client experience forums. Provide expertise advice for change/ transition management for Implementation Proactively identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners Identify opportunities to improve existing operating model, including the current resourcing, location and client footprint strategy aligned with implementation structure Develop an approach to build bench strength within the respective Cluster/Country Drive succession planning to actively manage attrition Actively managing costs; including identifying opportunities to reduce costs Actively drive the management of team productivity and capacity in relation to onshore and offshore activities Represent Implementation in Management forums; clearly articulate achievements (including landmark deals), product/client feedback, key challenges, etc. to help drive visibility of the Implementation team across the business<br><br>Processes<br><br> Ensures effective and disciplined usage of the Implementation Management system for self and team Has product knowledge in both cash, trade and other TB products in scope Drive overall Client + Project Management discipline, including effective usage of tools and systems, ensuring trusted and accurate data for reporting, and planning purposes, including oversight of key deals turnaround times management and feedback loops to business / support partners Active engagement in key RFP and provide guidance to Implementation managers in providing RFP/RFI responses on the implementation component as part of the Deal team Collaborate with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs Conduct critical reviews on deal handover, validate deal size, expected revenue and deal requirements Develop and nurture client relationships to ensure the products and services remain aligned to client needs Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development. Oversee the overall Project Management of the end-to-end implementation cycle of key deals (incl. technical discussions, execution of documentation, ERP integration, liquidity and limit set up, planning testing and training, onboarding) Work closely with clients and Product Management during the project requirement gathering, developing technical solutions, system integrations, user testing and training Seamlessly transition the implemented product and services to service teams for BAU client servicing Drive focus on sustainability when considering Implementation’s global strategy, processes, systems, and operating model, as well as in delivering the implementation Work with Technology and Operations to design and implement platforms / ecosystem to support TB products Understand and utilize emerging technologies and innovations to improve product offerings and meet evolving client needs Work closely with external partners to support clients in their digitisation journey, ensuring efficient implementation experience for the clients Adopt emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify / improve business processes Constructively drives an integrated approach with partners to capture client feedback opportunities Drive post implementation activities, including: Post Implementation Surveys Sharing constructive client feedback with relevant partners Utilising feedback to continuously improve our implementation quality and cycle times Monitor, track, and resolve client service issues through structured service management practices. Participate in regular service review meetings and ensure agreed actions are completed. Maintain accurate client service issue logs and drive timely resolution of identified concerns. Strengthen collaboration across Coverage, Sales, Product, Operations, and Functional Partner teams to improve service outcomes. Capture and share client service insights, service review outcomes, and remediation actions with relevant stakeholders. Ensure client complaints are logged and managed in line with the Bank's Complaints Policy. Leverage available reporting tools and client experience dashboards to identify trends, address root causes, and improve service performance. Help drive sustainability when considering processes, systems, and operating model Where applicable, understand emerging technologies and innovations to help improve product offerings to meet evolving client needs Engage in discussions regarding emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify/improve business processes<br><br>People & Talent<br><br> Create a safe, inclusive, and collaborative environment for all team members Promote growth and development and ensure team members have active development/growth plans Encourage open and regular transparent conversations, including two-way feedback loops Provide ongoing mentorship and guidance Ensure appropriate succession plans are in place Adopt and drive a data driven culture Create a culture of trust and continuous learning mindset Encourage an environment of high performance, growth, and career mobility Create internal identity/visibility and actively participate in external awards/surveys Foster effective leadership at every level Develop, own and drive diversity and inclusion Create training plans to build on technical competencies for effective project management Foster a safe environment to encourage team members to be brave and speak out<br><br>Risk Management<br><br> Collaboratively drive a holistic data management framework for Implementation and Cash Client Service system, driving a consistent definition and usage of attributes and reference data across all Clusters, including proactively addressing data quality issues Ensure adherence to all local regulatory, legal and compliance requirements Adherence to all bank’s policy and standards, including e Learning courses for entire team Effective governance of business controls; including developing new business controls if gaps are identified Proactive risk management; includes delivery + operational risks Chair Cluster/Country Implementation Governance forums; drive key discussion points on deal status alignment (F2B), openly discuss issues and collaboratively solve issues where possible Where applicable, ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management<br><br>Governance<br><br> Adherence to all bank’s policy and standards, including e Learning courses for direct reports (where applicable) Ensure implementation governance controls are properly executed by the teams Assist with the governance of business controls; including identifying opportunities to develop new business controls Participate in Cluster/Country Implementation Governance forums to support Cluster Head/Lead and/or Country Head/Lead<br><br>Regulatory & Business Conduct<br><br> Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Keep abreast with regulatory changes to ensure TB products are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.) Keep abreast with changing regulatory requirements and provide advisory support to clients Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Completion of all mandatory risk and compliance training including e-learning within stated timeframes<br><br>Key stakeholders<br><br>Internal<br><br> Global & Cluster Implementation Heads, Program Execution Head Transaction Banking Sales and Coverage MT and directs Transaction Banking MT and directs Cluster and Country MT COO and directs Service MT and directs DCS MT and directs Technology delivery teams MT and directs (PSS, etc.)<br><br>External<br><br> Treasury Senior Stakeholders Client Senior Stakeholders (all segments) Third Party Providers<br><br>Skills And Experience<br><br> Application Programming Interfaces (APIs) Client experience, behaviours and preferences Operational Risk Change/ Project Management System and technology integration Communication & Presentation skills Stakeholder Management Strategic Thinking<br><br>Qualifications<br><br> 15+ years of banking and finance industry experience or similar industry 15+ years’ experience in Client Implementation with strong delivery focus Has strong project management disciplines Extensive knowledge in API, system and technology integrations, and Transaction Banking products Creative problem-solver with a strategic mindset Outstanding written and verbal communication skills, including presentation skills Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset Effectively manage escalations, including driving resolutions and/or appropriately escalating to senior MT (internal + external) Experience in managing a team where team members are in multiple countries Proven track record of successfully delivering large, complex, and cross-border deals PMP certification is a plus<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Code:</strong> 027/001/463<br><strong>Industry:</strong> Water Treatment<br><br>Our client in the water treatment industry is seeking an <strong>After Sales &amp; Service Contracts Executive </strong>to manage existing customers, drive service contract renewals, sell spare parts, and support customer satisfaction across the installed customer base.<br>The role combines customer relationship management, aftermarket sales, and proactive outbound activities. The ideal candidate will have B2B after-sales experience with a strong focus on service contract renewals, spare parts sales, customer retention, upselling, and coordination with service teams.<br><br><ul><li>Manage relationships with existing customers and serve as a key point of contact for after-sales and service-related requirements.</li><li>Drive service contract renewals and proactively follow up with customers to maintain long-term business relationships.</li><li>Prepare and follow up on spare parts quotations and drive spare parts sales across the existing customer base.</li><li>Identify opportunities to upsell upgrades, service renewals, add-ons, spare parts, and other aftermarket solutions.</li><li>Conduct proactive outbound activities to engage existing customers and identify additional sales and service opportunities.</li><li>Manage customer retention and churn by proactively addressing customer requirements and maintaining regular engagement.</li><li>Handle customer complaints professionally and coordinate with service teams to ensure timely resolution.</li><li>Work closely with internal service teams to coordinate customer requirements and support effective service delivery.</li><li>Maintain accurate customer records, sales opportunities, follow-ups, and service contract information within the CRM system.</li><li>Monitor service contract renewal opportunities and ensure timely follow-up with customers.</li><li>Support customer satisfaction across the installed base by maintaining strong relationships and ensuring effective coordination of after-sales requirements.</li></ul><br><br><ul><li>Minimum <strong>2 years</strong> of experience in <strong>B2B after-sales, service contracts, spare parts, or maintenance-related sales.</strong></li><li>Strong experience in <strong>service contract renewals.</strong></li><li>Experience preparing spare parts quotations and managing spare parts sales.</li><li>Experience handling customer complaints and coordinating with service teams.</li><li>Comfortable managing existing customers and upselling upgrades, renewals, and add-ons while managing customer churn.</li><li>Experience using CRM systems; Salesforce experience is preferred.</li><li>Background in customer relationship management, servicing, and maintenance within equipment manufacturing, electronics and appliances, HVAC, coffee machines, or similar aftermarket-driven businesses.</li><li>Strong customer relationship management and communication skills.</li><li>Proactive approach to outbound customer engagement and identifying aftermarket sales opportunities.</li><li>Fluent English communication skills are mandatory.</li><li>Arabic language skills are a strong advantage.</li></ul><br><br><em>Please visit our </em><strong><em>jobs</em></strong><em> page to check out our current list of jobs in UAE and across the world.</em><br><em>Follow us on </em><strong><em>LinkedIn</em></strong><em> and </em><strong><em>Facebook</em></strong><em> to stay updated regarding our upcoming opportunities.</em><br><em>Subscribe to our </em><strong><em>LinkedIn newsletter</em></strong><em> for weekly job updates.</em><br> </div>

Head of Technical Support & Service Operations Abu Dhabi<br>Key Responsibilities Lead enterprise L2 Technical Support operations, ensuring effective service ownership, runbooks, knowledge management, and L3/vendor escalation. Drive service restoration, troubleshooting, incident resolution, and operational readiness for critical digital services. Manage recurring issue analysis, Known Error Management (KEDB), root cause analysis, and permanent resolution with engineering and vendor teams. Improve monitoring, observability, alert tuning, automation, self-service, and operational dashboards to enhance service reliability. Oversee SLA/XLA performance, service health, ticket quality, backlog management, and support governance. Lead and mentor high-performing technical support teams while driving continuous improvement across enterprise IT operations. Required Skills12+ years of experience in Technical Support, IT Operations, Application Support, Service Operations, or Production Support, including leadership experience. Strong expertise in L2/L3 support models, Incident, Problem & Change Management, ITIL/ITSM, and Service Now. Hands-on experience supporting enterprise applications, cloud platforms, infrastructure, APIs, databases, networks, and monitoring tools. Experience with automation, observability, monitoring platforms, runbooks, knowledge management, and service improvement initiatives. Excellent stakeholder and vendor management skills in large enterprise or government environments. Preferred Experience in government or highly regulated organizations. ITIL, Service Now, Cloud, Observability, or Automation certifications

Head of Technical Support & Service Operations Abu Dhabi<br>Key Responsibilities Lead enterprise L2 Technical Support operations, ensuring effective service ownership, runbooks, knowledge management, and L3/vendor escalation. Drive service restoration, troubleshooting, incident resolution, and operational readiness for critical digital services. Manage recurring issue analysis, Known Error Management (KEDB), root cause analysis, and permanent resolution with engineering and vendor teams. Improve monitoring, observability, alert tuning, automation, self-service, and operational dashboards to enhance service reliability. Oversee SLA/XLA performance, service health, ticket quality, backlog management, and support governance. Lead and mentor high-performing technical support teams while driving continuous improvement across enterprise IT operations. Required Skills12+ years of experience in Technical Support, IT Operations, Application Support, Service Operations, or Production Support, including leadership experience. Strong expertise in L2/L3 support models, Incident, Problem & Change Management, ITIL/ITSM, and Service Now. Hands-on experience supporting enterprise applications, cloud platforms, infrastructure, APIs, databases, networks, and monitoring tools. Experience with automation, observability, monitoring platforms, runbooks, knowledge management, and service improvement initiatives. Excellent stakeholder and vendor management skills in large enterprise or government environments. Preferred Experience in government or highly regulated organizations. ITIL, Service Now, Cloud, Observability, or Automation certifications

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Description:</strong></p><br><p>Overall Objective of the Job To provide efficient transportation and logistical support services that facilitate the smooth operation of the College by ensuring safe on-campus transportation, supporting academic and administrative activities, assisting with operational tasks, and contributing to the effective delivery of college services and events. Key Duties and Responsibilities 1. Provide safe and timely transportation services for faculty members, staff, and students within the University campus using the College's Club Car. 2. Provide transportation services for official guests, visitors, and delegations within the University campus during official visits, meetings, ceremonies, and other College events. 3. Coordinate with the relevant University departments to arrange the maintenance, servicing, and repair of the College's Club Car whenever required, and report any operational issues promptly. 4. Provide logistical support for college events and activities by transporting, loading, unloading, and delivering equipment, materials, furniture, and other items required for the successful implementation of activities. 5. Perform any other duties or responsibilities assigned by the immediate supervisor that are consistent with the nature of the position. </p><br><p><strong>Minimum Qualifications:</strong></p><br><p>Secondary School Certificate </p><br><p><strong>Experience/Skills:</strong></p><br><p>Time management Communication Skills Customer Service </p><br><p><strong>Preferred Qualifications:</strong></p><br><p>Secondary School Certificate </p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>The <strong>Engineering Technical Services (ETS)</strong> department ensures optimal performance for one of the world's most advanced aircraft fleets. We focus on fleet technical management, airworthiness, and technical support to uphold safety, reliability, cost-effectiveness, and passenger comfort.</p><br><br><p>Our skilled Engineers work closely with manufacturers and vendors to advance aircraft technologies. ETS includes Fleet Technical Management, GCAA/EASA Design Organization, Maintenance Programmes &amp; Configuration, and Technical Publications. We drive innovation and maintain top industry standards to ensure peak operational excellence.</p><br><br><p>As a Senior Technical Services Engineer (Cabin Technical and Reconfigurations) you will lead the team of Cabin / Technical Services personnel in providing fleet technical management, continuing airworthiness management and technical support functions for Emirates fleet to ensure compliance to regulatory requirements &amp; achieve highest standards of safety, reliability, passenger comfort and cost effectiveness.</p><br><br><br><p><strong>In this role you will:</strong></p><br><br><ul><li>Manage Cabin / fleet technical management, continuing airworthiness management and technical support functions for assigned section, ie. Airframe, Structures, Avionics, PowerPlant and Cabin Interior.</li><li>Manage resource/task allocation and provide direction to the respective Technical Services team and define sectional Key Performance Indicators (KPIs). Ensure implementation of priorities as defined by Manager Fleet Technical and escalate high risk fleet/engines/systems technical issues as appropriate.</li><li>Implement Technical verification process and approval for content/completeness of internal engineering documents initiated post evaluation of manufacturers/regulatory authorities documents in accordance with the departmental KPIs.</li><li>Approve initiated actions to improve fleet / engine, component and/or system reliability and maintainability including optimisation of aircraft maintenance programs based on in-service experience data (including but not limited to engines and/or components/systems).</li><li>Exercise CVE privileges of Part 21 Design Organisation as appointed by Head of Design (HOD), by carrying out Emirates Engineering design organisational activities such as, but not limited to development of Standard Operating Procedures, in house repairs, use of alternate parts and deviations from manufacturing documents.</li><li>Manage team performance by executing people management activities including performance management. Identify training and development interventions to optimise overall performance.</li><li>Review and approve evaluation of new aircraft/engines for introduction on in-service fleet, technical clarifications/justification to internal stakeholders, contract negotiation, cost optimisation, repairs and modifications.</li><li>Manage technical and operational support to internal stakeholders such as handling technical/AOG, troubleshooting aircraft chronic and deferred defects and technical delays as well as providing out of office hours support as necessary.</li><li>Act as functional lead for project management functions including but not limited to major modifications, retrofits, cabin reconfigurations and aircraft phaseout requirements including preparation of cost benefit studies and budget requirements.</li><li>Lead support activities for acquisition of new aircraft and end of lease activities.</li></ul><br>Qualification<p><strong>To be considered for the role you must meet the below requirements:</strong></p><br><br><ul><li>Degree or Honours (12+3 or equivalent) in Aeronautical / Mechanical / Electrical/ Electronics Engineering and/or holder of Aircraft Maintenance Engineering Licence for 5 years.</li><li>At least 10 years of experience in Engineering, Aeronautical.</li><li>Should have a minimum of 10 years in Technical Services function of which at least 8 years of experience pertaining to multiple Emirates fleet type/aircraft systems.</li><li>Knowledge of latest technical developments and industry trends on respective systems.</li><li>Ability to analyse and synthesise technical information for implementation in cost effective ways.</li><li>Excellent drafting/report writing skills.</li><li>Demonstrable experience in managing complex tasks and decision making in a fast-paced environment.</li></ul><br><br>​Salary &amp; benefits<p>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>The&nbsp;&nbsp;Application Engineer - Well Services is responsible for&nbsp;the design, planning, application, and support of&nbsp;Well&nbsp;Services Group. This includes post drilling analysis within intermediate to complex&nbsp;wells/projects&nbsp;on a country/region/global basis. The engineer will work closely with the subsurface disciplines, well&nbsp;systems and regulatory to&nbsp;come up with&nbsp;the safest and most efficient plans to drill a well meeting all&nbsp;expectations.&nbsp;The&nbsp;Well&nbsp;Services</span></p><br><p><span>Responsibilities:</span></p><br><ul><li><p><span>Support&nbsp;our&nbsp;Health&nbsp;Safety and&nbsp;Environment&nbsp;policies.</span></p><br></li><li><p><span>Familiar&nbsp;and&nbsp;understand&nbsp;Weatherford&nbsp;Quality&nbsp;Policy&nbsp;and&nbsp;comply&nbsp;with&nbsp;all&nbsp;requirements&nbsp;of&nbsp;the&nbsp;Quality&nbsp;Systems&nbsp;Manual,</span></p><br></li><li><p><span>Operating&nbsp;and&nbsp;Technical&nbsp;Procedures&nbsp;and Workplace&nbsp;Instructions</span></p><br></li><li><p><span>Managing&nbsp;all&nbsp;aspects&nbsp;of&nbsp;project&nbsp;preparation&nbsp;and&nbsp;proposals&nbsp;for&nbsp;common&nbsp;Well Services&nbsp;wells</span></p><br></li><li><p><span>Responsible for ensuring Weatherford best practices are adhered to in all drilling proposals and&nbsp;programs</span></p><br></li><li><p><span>Provide&nbsp;engineering&nbsp;support&nbsp;to&nbsp;operations&nbsp;from&nbsp;the&nbsp;office</span></p><br></li><li><p><span>Coordinate&nbsp;Well Service&nbsp;projects&nbsp;in&nbsp;the&nbsp;field&nbsp;when&nbsp;required</span></p><br></li><li><p><span>Support&nbsp;and/or&nbsp;conduct&nbsp;HAZID/HAZOP,&nbsp;DWOP,&nbsp;and&nbsp;well&nbsp;planning&nbsp;meetings</span></p><br></li><li><p><span>Keep&nbsp;track&nbsp;of&nbsp;lessons&nbsp;learned&nbsp;and&nbsp;its&nbsp;applications&nbsp;in&nbsp;following&nbsp;operations</span></p><br></li><li><p><span>Prepare&nbsp;operating&nbsp;procedures&nbsp;in&nbsp;accordance&nbsp;to&nbsp;type&nbsp;of&nbsp;operation</span></p><br></li><li><p><span>Follow up in real time&nbsp;all&nbsp;country&nbsp;Well Services&nbsp;jobs and&nbsp;optimize&nbsp;overall performance.&nbsp;Contact&nbsp;Weatherford &nbsp;representative&nbsp;in the operations and&nbsp;optimize&nbsp;the&nbsp;Well Services&nbsp;process if required by making&nbsp;calculations and&nbsp;recommendations based&nbsp;on&nbsp;well&nbsp;monitoring</span></p><br></li><li><p><span>Keep&nbsp;in&nbsp;constant&nbsp;communications&nbsp;with&nbsp;customers,&nbsp;during&nbsp;and&nbsp;after&nbsp;jobs,&nbsp;updating&nbsp;them&nbsp;with&nbsp;results</span></p><br></li><li><p><span>Manage single phase and multiphase, steady&nbsp;state&nbsp;and transient, hydraulic simulators&nbsp;</span></p><br></li><li><p><span>Support operators with&nbsp;well balancing, surge/swab, torque and drag, directional drilling and casing&nbsp;running&nbsp;calculations</span></p><br></li><li><p><span>Support&nbsp;Well Services&nbsp;Application&nbsp;and&nbsp;Project&nbsp;Engineers&nbsp;of&nbsp;higher&nbsp;level&nbsp;on&nbsp;coordinating&nbsp;projects</span></p><br></li><li><p><span>Perform&nbsp;Well&nbsp;Services&nbsp;jobs&nbsp;audit</span></p><br></li><li><p><span>Review and approve rig visit (onshore/offshore)&nbsp;</span></p><br></li><li><p><span>Field Engineer and/or other field related&nbsp;role&nbsp;when requested by management&nbsp;including&nbsp;but&nbsp;not limited&nbsp;to&nbsp;operating&nbsp;the&nbsp;system.</span></p><br></li><li><p><span>Have&nbsp;an&nbsp;active&nbsp;role&nbsp;with&nbsp;the&nbsp;Sales/Business&nbsp;development&nbsp;group&nbsp;with&nbsp;client&nbsp;meetings&nbsp;and&nbsp;presentations</span></p><br></li><li><p><span>Preparation&nbsp;and&nbsp;delivery&nbsp;of&nbsp;technical&nbsp;presentation,&nbsp;engineering&nbsp;studies,&nbsp;end&nbsp;of&nbsp;well&nbsp;reports,&nbsp;etc.</span></p><br></li><li><span>Keep updated on other Weatherford products and services that could help the operator&nbsp;to optimize&nbsp;their&nbsp;drilling/completion&nbsp;process</span></li></ul><p><span>Required:</span></p><br><ul><li><span>Minimum 4+ years of experience&nbsp;in rig-less operations and&nbsp;thru-tubing operations</span></li><li><span>Excellent knowledge and experience in Production&nbsp;Solutions&nbsp;and/or Artificial Lifting Systems</span><span>&nbsp;/ Slick Line</span></li><li><span>Experience of working in an office environment</span></li><li><span>Experience of working on commercial proposals</span></li><li><span>Ability to manage multiple projects</span></li><li><span>Excellent&nbsp;computer&nbsp;skills&nbsp;including&nbsp;proficiency&nbsp;with&nbsp;Microsoft&nbsp;suite.&nbsp;</span></li><li><span>Must be willing to travel to remote land and offshore work locations and&nbsp;possibly to&nbsp;other countries. Ability to travel internally in the region or globally if required&nbsp;attending&nbsp;meetings,&nbsp;customer office&nbsp;assignments&nbsp;or&nbsp;operations.&nbsp;</span></li><li><span>Strong communication skills</span></li><li><span>Fluent in English both written and verbal</span></li><li><p><span>Strong time management skills</span></p><br></li></ul><p><span>Qualifications:</span></p><br><ul><li><p><span>An&nbsp;accredited&nbsp;Engineering&nbsp;degree&nbsp;(Mechanical,&nbsp;Chemical,&nbsp;Electrical/Electronic,&nbsp;Industrial&nbsp;or Petroleum (preferred).&nbsp;</span></p><br></li></ul><br> <p><span>Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.&nbsp;&nbsp;</span></p><br> <p><span>We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.&nbsp;&nbsp;</span></p><br> <p><span>Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.&nbsp;&nbsp;</span></p><br> <p><span>When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.&nbsp;</span></p><br> <p><b><span>Join Us:&nbsp;</span></b></p><br> <p><span>Weatherford is producing energy for today and tomorrow- with global opportunities as unlimited as your sense of adventure. Join us to make an impact on our customers, the industry, and the world.&nbsp;&nbsp;</span></p><br> <p><span>Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</span></p><br> <br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Career Area:</b></p><br><br>Marketing<br><p><b>Job Description:</b></p><br><br><p><b><span>Your Work Shapes the World at Caterpillar Inc. </span></b></p><br><br><br><p>When you join Caterpillar, you're&nbsp;joining a global team who cares not just about the work we do – but also about each other.&nbsp; We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't&nbsp;just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.</p><br><br><br><p><b>Role Definition</b></p><br><br><p>Manages a marketing function for specific market segment or product group.</p><br><br><br><p><b>Responsibilities</b></p><br><br><ul><li><p>Overseeing research of multiple requests from business development leaders across the country.</p><br><br></li><li><p>Developing, recommending and implementing market research plans for key products and services; collaborating on brand positioning, databases and direct response.</p><br><br></li><li><p>Developing strategic plans for expansion of existing brands and development of new products or services; coordinating the implementation of plans.</p><br><br></li><li><p>Presenting overall marketing plans and strategic direction for region to senior management for funding approval and support.</p><br><br></li></ul><br><p><b>Skill Descriptors</b></p><br><br><br><p>Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.</p><br><br><br><p>Global Perspective: Knowledge of issues, opportunities, and challenges for conducting business in the international marketplace; ability to apply global perspectives appropriately in a wide range of situations.</p><br><br><br><p>Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.</p><br><br><br><p>Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.</p><br><br><br><p>Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.</p><br><br><br><p>Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.</p><br><br><br><p>Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.</p><br><br><br><p>Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).</p><br><br><br><br>This position requires working onsite five days a week.<br><br><br><br>Visa Sponsorship is not available for this position.<br><p><b>Posting Dates:</b></p><br><br>May 26, 2026 - June 7, 2026<br><br><p><span>Caterpillar is an Equal Opportunity Employer.&nbsp; Qualified applicants of any age are encouraged to apply</span></p><br><br><br><p>Not ready to apply? Join our Talent Community.</p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> &nbsp;JOB PURPOSE:<p>The Wireline Field Engineer at ADNOC Drilling is responsible for executing wireline services across various onshore and offshore locations in the UAE. This role ensures the safe, efficient, and high-quality delivery of open hole and cased hole wireline operations, while mentoring junior staff and maintaining operational excellence in accordance with ADNOC Drilling standards.</p><br>KEY ACCOUNTABILITIES:<p><strong><em><u>Job Specific:</u></em></strong></p><br><ul><li>Execute wireline services for ADNOC Drilling clients across assigned rigs and fields.</li><li>Lead wellsite operations as the crew lead engineer, ensuring compliance with ADNOC Drilling procedures.</li><li>Supervise and mentor junior engineers and operators in wireline service delivery and tool operations.</li><li>Prepare, plan, and troubleshoot wireline jobs at the base, including pre-job and post-job reporting.</li><li>Coordinate with customer representatives and rig crews to align wireline operations with drilling schedules.</li><li>Advise clients on wireline operations, perform quality control of logs, and support wellsite decision-making.</li><li>Manage radioactive sources and explosives handling in accordance with ADNOC Drilling HSE and regulatory protocols.</li><li>Maintain accurate job records and communicate operational updates to the service delivery coordinator.</li><li>Resolve simple wellsite issues using engineering skills</li><li>Utilize software tools such as ECLIPS, Warrior, and Cerberus Tension Modelling for job planning and execution.</li><li><strong>Demonstrate hands-on experience with Baker Hughes wireline equipment and tools, including deployment, maintenance, and troubleshooting.</strong></li><li><strong>Demonstrate proven experience in commonly performed wireline operations in Abu Dhabi, including open hole logging, cased hole services, perforation and/or production logging.</strong></li></ul>QUALIFICATIONS, EXPERIENCE, KNOWLEDGE &amp; SKILLS:<p><strong>Minimum Qualification</strong></p><br><ul><li>Bachelor Degree in Engineering.</li></ul><p><strong>Minimum Experience &amp; Knowledge &amp; Skills</strong></p><br><p>Minimum 3 years’ experience in oilfield wireline operations and services (open-hole and cased-hole), with strong exposure to Baker Hughes wireline technologies.</p><br><ul><li>Thorough understanding and competency in wireline operations and services (basic open/cased-hole services) including planning, execution and troubleshooting at wellsite.</li><li>Ability to interpret and quality-control wireline data/logs at the wellsite and communicate recommendations to customers.</li><li>Strong understanding of HS&amp;E requirements including risk assessment, PTW, SIMOPS, pressure control, lifting operations and (where applicable) radioactive sources and explosives.</li><li>Good knowledge of spoken and written English.</li><li>Computer literate and capable of producing accurate operational documentation and reports.</li></ul><p><strong>Professional Certifications </strong></p><br><ul><li>Basic Logging Academy / equivalent (ELS-1 &amp; ELS-2).</li><li>Deployment Risk Management (DRM) School / Wireline Deployment &amp; Risk Management.</li><li>IWCF Well Control (as per company requirement).</li><li>PCE 10k (and higher rating as applicable) / Pressure Control certification.</li><li>Radiation Safety &amp; Source Handling certification (as applicable).</li><li>Explosives/Perforating competency certification (as applicable).</li><li>ADNOC Drilling mandatory HSE trainings (PTW, WMS/JSA, First Aid/CPR, H2S, Defensive Driving; Offshore: BOSIET/FOET where required).</li></ul><br> </div>