Customer Service Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About this role</b></p><br><p><b>About BlackRock:</b></p><br><p>BlackRock (NYSE: BLK) provides investment management, risk management, operations, and advisory services to institutional, intermediary, and individual investors around the world. BlackRock seeks to better serve clients by anticipating and responding to changes and advancements in the investment industry and capital markets, and continually aims to broaden and deepen its investment and risk management capabilities. Our commitment to analytical and investment excellence is anchored in a culture that places clients’ interests first. We exclusively act as a fiduciary to our clients, never trading as a principal or on our own behalf.</p><br><p>Today, BlackRock serves institutional, retail, and high net worth investors in more than 100 countries. Through the efforts of over 12,000 professionals in 30 countries, we leverage our global expertise and scale to serve our clients. BlackRock is the largest publicly traded asset manager in the world, with assets under management (“AUM”) of over $5 trillion as of September 2017. For additional information, please visit the Company’s website at www.blackrock.com | Twitter: @blackrock_news | Blog: www.blackrockblog.com | LinkedIn: www.linkedin.com/company/blackrock</p><br><p><b>Job Purpose/Background:</b></p><br><p>BlackRock is currently seeking a senior institutional and family office relationship manager based in Dubai, to take on responsibilities for the existing institutional clients in the UAE, as well as develop and manage new institutional relationships in those countries. The RM will be the central point of contact for institutional clients, which includes the following client groups: sovereign wealth funds and pension funds.&nbsp; The RM will be responsible for delivering the broad BlackRock offering including index equities, active equities, fixed income, private capital, real estate, infrastructure, and alternative assets. In doing so, he or she will lead the client dialogue with respect to BlackRock’s investment offerings, whole portfolio solutions capabilities, co-investment opportunities and product development, helping to drive business and client strategy more broadly across the countries.</p><br><p><b>Key Responsibilities:</b></p><br><p><u>Client Relationships:</u></p><br><ul><li><p>All aspects of sales coverage, including maintaining and further developing relationships</p><br></li><li><p>Facilitate strategic dialogue by understanding the client’s needs and helping our clients and prospects understand industry trends and geopolitical developments</p><br></li><li><p>Host client meetings with senior leaders of the firm</p><br></li><li><p>Visit senior representatives of UAE prospects and clients</p><br></li><li><p>Contribute to account planning on Strategic clients, follow-up on commercial growth and budgeting, directly own some senior client relationship</p><br></li></ul><p><u>UAE Team responsibilities:</u></p><br><ul><li><p>Lead by example incorporating the BlackRock Principles and the firm DEI approach</p><br></li><li><p>Work with colleagues to nurture junior talent and mentor the leaders of tomorrow</p><br></li><li><p>Empower team members to achieve their goals and those of the firm</p><br></li></ul><p><u>Country strategy:</u></p><br><ul><li><p>Support Middle East senior management in refining and developing the vision for BlackRock's UAE business, and ensure an integrated client experience across products and solutions;</p><br></li><li><p>Drives continuous growth of the business in line with strategic priorities.</p><br></li><li><p>Work closely with the regional COO to ensure sound operational set-up</p><br></li><li><p>Contributing to the firm's regional &amp; global business strategy, with the overarching agenda of growing both the overall business as well as UAE position within it</p><br></li><li><p>Drive the ongoing development and refinement of BlackRock’s product offering, market activities, and sales and marketing strategy; this includes the continued development of a strong client portfolio and a diversified book of business across multiple sub-segments</p><br></li><li><p>Work with all distribution channels to help build plans to exceed NNBF and NNB targets</p><br></li></ul><p><b>Knowledge/Experience: </b></p><br><p>English and Arabic speaker with existing senior level relationships with Institutional Clients in the UAE</p><br><p><u>Qualifications and Experience:</u></p><br><ul><li><p>Strong academic qualifications</p><br></li><li><p>A deep understanding of capital markets, gained in asset and/or wealth management, investment banking, the insurance sector, and/or related segments of the financial services industry;</p><br></li><li><p>Ability and willingness to demonstrate strong sense of ownership towards delivering to clients</p><br></li></ul><p><b>Key Competencies for Success:</b><br><u>Commercial Acumen and Entrepreneurial Spirit:</u></p><br><ul><li><p>This will be an ambitious, results-driven individual, prepared to roll up his/her sleeves and operate very actively in the firm;</p><br></li><li><p>The successful candidate will have a track record of working closely with senior contacts at clients, be it in an advisory or a business development capacity and have experienced the investment business throughout different cycles. He or she will understand the structures, decision-making and thought processes of different clients and therefore advise not only on existing products but also on structuring client-specific solutions; and</p><br></li><li><p>He or she will be a pro-active self-starter with the ability to work under pressure, multi-task and prioritise.</p><br></li></ul><p><u>Communication and Influencing Skills:</u></p><br><ul><li><p>The ability to articulate complex investment processes to a diverse client audience is critical; and</p><br></li><li><p>He or she will be a good listener with strong communication skills, applied internally and externally to information gathering, influencing and negotiating</p><br></li></ul><p><u>Collaboration and Partnership:</u></p><br><ul><li><p>BlackRock's culture is fast-paced and highly collaborative, and it is therefore imperative that this person possesses a strong team-orientation, finds it easy to establish rapport/build lasting relationships, and engages actively with the broader business, at all levels, rather than work in isolation;</p><br></li><li><p>The ability to build trust and momentum with his/her team and colleagues, with a shared sense of purpose</p><br></li></ul><p><b>Our benefits</b></p><br><p>To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.</p><br><p><b>Our hybrid work model</b></p><br><p>BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.</p><br><p><b><br>Guidance on AI use for candidates</b></p><br><br><p>At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided <span><b>guidance</b></span>&nbsp;on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.<br></p><br><br><p><b>About BlackRock</b></p><br><br><p>At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.&nbsp; Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.</p><br><br><p>This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.</p><br><br><p>To learn more about BlackRock, please visit <span><u>Careers.BlackRock.com</u></span>. We also encourage you to get to know us on <span><u>LinkedIn</u></span>, <span><u>Instagram</u></span>, <span><u>YouTube</u></span>, <span><u>X</u></span>, and <span><u>TikTok</u></span>.</p><br><br><p><span>BlackRock is proud to be an Equal Opportunity Employer.&nbsp; We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The Early Career and Emiratization Partner is responsible for leading group hiring efforts for interns, graduates, and strategic programs, positioning Al Futtaim as an employer of choice. The role involves partnering with HR and business stakeholders, as well as educational institutions, to introduce early talent equipped with future skills. A key focus is championing nationalization efforts and ensuring fair and timely recruitment processes adhering to Al-Futtaim policies. Extensive engagement with external partners and active participation in branding and diversity initiatives are critical.</p><p><br></p><p><b>What You Will Do:</b></p><ul><li>Oversee the end-to-end recruitment process for early talent, including internships, graduate programs, and strategic initiatives.</li><li>Develop and execute targeted recruitment strategies to attract and hire top candidates from universities, colleges, and other educational institutions.</li><li>Manage relationships with key educational institutions and strategic partners to ensure access to a diverse pool of high-potential candidates.</li><li>Build and enhance Al Futtaim's employer brand to attract top talent from various target groups.</li><li>Implement marketing strategies, including events, workshops, and campaigns, to position Al Futtaim as an employer of choice.</li><li>Participate in career fairs, networking events, and university recruitment drives to increase company visibility.</li><li>Collaborate with HR teams, hiring managers, and business leaders to understand recruitment needs and align hiring strategies with business goals.</li><li>Provide guidance and consultation on talent acquisition strategies and best practices.</li><li>Ensure seamless communication between business units and HR teams to optimize the recruitment process.</li><li>Develop strategies that align with future skill requirements to ensure new hires are equipped to drive future success.</li><li>Work with business leaders to identify key competencies needed for strategic growth plans.</li><li>Partner with talent organizations to promote the hiring and development of future skills.</li><li>Drive nationalization and localization efforts, ensuring alignment with local workforce development objectives.</li><li>Engage with local talent pools and government initiatives to support nationalization goals.</li><li>Monitor and report progress toward nationalization targets, implementing necessary actions.</li><li>Support recruitment processes ensuring fair evaluation of candidates in line with Al Futtaim’s values.</li><li>Ensure compliance with recruitment laws and best practices.</li><li>Monitor recruitment timelines to meet business needs without compromising candidate quality.</li><li>Champion diversity in recruitment by ensuring diverse talent pools are considered for all roles.</li><li>Create campaigns to attract underrepresented groups and promote an inclusive work environment.</li><li>Manage Emirati talent pools to meet business demands effectively.</li><li>Monitor KPIs for recruitment - time-to-fill, cost-per-hire, and quality of hire.</li><li>Provide regular reports to senior management on recruitment progress and opportunities.</li><li>Continuously optimize recruitment processes based on data insights and feedback.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Strong interviewing and personal assessment skills.</li><li>Excellent stakeholder management and communication skills.</li><li>Ability to analyze complex data and provide insights.</li><li>Proven track record in managing high-volume recruitment and niche roles.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Bachelor's degree in a professional field relevant to the business or HR.</li><li>Minimum of 5 years in HR with significant exposure to talent management and acquisition.</li><li>Experience managing university relations, internship and graduate hiring.</li><li>Experience with government partners and programs for hiring local talent.</li><li>Familiarity with hiring strategies for UAE nationals and working within a large matrix organization.</li></ul><p><br></p></div>

Overview<br><br>M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.<br><br>Sheikh Sultan bin Zayed Hospital is a state-of-the-art hospital serving Northern Emirates. With 200+ beds and JCI accreditation, it delivers world-class, community-focused care. By leveraging cutting-edge technologies and the expertise of M42’s renowned network (including Imperial College London Diabetes Centre, Amana Healthcare, Mubadala Health Dubai, and Healthpoint), SSBZH stands at the forefront of medical innovation. The hospital is dedicated to improving health outcomes, facilitating access to quality care and addressing the unique needs of military personnel, their families, and the broader community in the Northern Emirates.<br><br>The Guest Services Officer is responsible for preregistration, registration, scheduling, patient identification, cash collection, and insurance verification. Serving as the first point of contact, the role ensures exceptional customer service for patients both in person and over the phone.<br><br>Responsibilities<br><br>Welcome patients and visitors, verify identification, and ensure accurate preregistration and registration by collecting and updating demographic and insurance information. Perform insurance eligibility checks, validate procedures, and clearly communicate out‑of‑pocket responsibilities to patients. Obtain required patient signatures, distribute patient rights documents, and ensure full compliance with regulatory and organizational standards. Manage appointment scheduling, follow‑ups, reminders, and coordination of patient visits to support smooth clinic operations. Handle cash collection, billing transactions, reconciliation, and deposits in accordance with established financial procedures. Deliver exceptional customer service while maintaining professionalism, confidentiality, and sensitivity to patient needs. Address patient inquiries and concerns, de‑escalate complaints when necessary, and coordinate with team leaders to resolve service issues promptly. Support operational requirements, including shift work, roster coverage, and front‑desk coordination. Perform general administrative duties such as answering phones, responding to emails and messages, and ensuring efficient patient flow within the clinic.<br><br>Qualifications<br><br>Vocational / Technical Education2+ years of similar experience; Bachelor’s degree can substitute for 2 years of experience Analytical and problem-solving skills Practical knowledge in Microsoft Office suite Fluency in reading, written and spoken English

We are seeking an experienced Government Services Excellence Specialist to support the implementation, governance, and continuous enhancement of the UAE Government Global Star Rating System for Services. The successful candidate will play a key role in ensuring compliance with the Global Star Rating framework, driving service excellence initiatives, enhancing customer experience, and supporting the Ministry's readiness for assessment and continuous improvement.<br>Key Responsibilities:Support the implementation and continuous improvement of the Global Star Rating System for Services across all government service channels. Review and analyze assessment and feedback reports issued by the Cabinet Affairs Office and identify improvement opportunities against Global Star Rating requirements. Develop, implement, and monitor service improvement plans to address assessment findings and ensure timely closure of identified gaps. Coordinate with service owners and internal stakeholders to monitor the implementation of corrective actions and improvement initiatives. Develop, review, and maintain service policies, procedures, standard operating procedures (SOPs), and governance documentation in line with Global Star Rating standards. Conduct service assessments, gap analyses, compliance reviews, and readiness evaluations to ensure adherence to Global Star Rating requirements. Monitor service performance indicators and prepare analytical reports, dashboards, and executive summaries to support decision-making. Analyze customer feedback, complaints, operational trends, and service demand to identify improvement opportunities and recommend corrective actions. Support the documentation, review, and optimization of customer journeys to improve customer experience across all service delivery channels. Review and update the Ministry's Service Catalogue, service standards, and proactive services to ensure alignment with government service excellence requirements. Support the planning, execution, and analysis of customer satisfaction surveys and translate findings into measurable service improvement initiatives. Promote awareness and understanding of the Global Star Rating System through workshops, awareness campaigns, and stakeholder engagement activities. Maintain assessment evidence, compliance documentation, and reporting required for internal governance and external Global Star Rating evaluations. Collaborate with cross-functional teams to embed a culture of service excellence, continuous improvement, and customer-centric service delivery. Perform any additional duties related to the implementation, governance, and continuous enhancement of the Global Star Rating System as assigned by the Government Services Manager.<br>Qualifications Bachelor's degree in Business Administration, Public Administration, Quality Management, Industrial Engineering, Operations Management, or a related discipline. Professional certifications in Customer Experience (CX), Lean Six Sigma, Quality Management, EFQM, or Service Excellence are an advantage.<br>Experience Minimum 5 years of experience in Government Service Excellence, Organizational Excellence, Quality Management, Customer Experience, or Service Improvement. Hands-on experience implementing or supporting the Global Star Rating System for Services within a UAE government entity. Proven experience in developing and implementing service improvement plans, conducting gap assessments, and ensuring compliance with government service excellence frameworks. Experience in developing policies, procedures, SOPs, governance documentation, and process optimization initiatives. Strong experience in analyzing KPIs, customer satisfaction results, complaints, operational performance, and service delivery metrics. Experience preparing assessment documentation, executive reports, dashboards, and evidence for internal and external evaluations.<br>Key Competencies Global Star Rating System for Services Government Service Excellence Frameworks Service Governance & Compliance Policies, Procedures & SOP Development Process Improvement & Business Process Optimization Gap Assessment & Corrective Action Planning Service Assessment & Audit Readiness Customer Experience (CX) & Journey Mapping Performance Management & KPI Analysis Service Design & Continuous Improvement Stakeholder Management & Cross-functional Collaboration Data Analysis & Executive Reporting Change Management & Service Transformation Microsoft Excel, Power BI, Visio, and Microsoft Office Suite Excellent analytical, communication, and report-writing skills.

We are seeking an experienced Government Services Excellence Specialist to support the implementation, governance, and continuous enhancement of the UAE Government Global Star Rating System for Services. The successful candidate will play a key role in ensuring compliance with the Global Star Rating framework, driving service excellence initiatives, enhancing customer experience, and supporting the Ministry's readiness for assessment and continuous improvement.<br>Key Responsibilities:Support the implementation and continuous improvement of the Global Star Rating System for Services across all government service channels. Review and analyze assessment and feedback reports issued by the Cabinet Affairs Office and identify improvement opportunities against Global Star Rating requirements. Develop, implement, and monitor service improvement plans to address assessment findings and ensure timely closure of identified gaps. Coordinate with service owners and internal stakeholders to monitor the implementation of corrective actions and improvement initiatives. Develop, review, and maintain service policies, procedures, standard operating procedures (SOPs), and governance documentation in line with Global Star Rating standards. Conduct service assessments, gap analyses, compliance reviews, and readiness evaluations to ensure adherence to Global Star Rating requirements. Monitor service performance indicators and prepare analytical reports, dashboards, and executive summaries to support decision-making. Analyze customer feedback, complaints, operational trends, and service demand to identify improvement opportunities and recommend corrective actions. Support the documentation, review, and optimization of customer journeys to improve customer experience across all service delivery channels. Review and update the Ministry's Service Catalogue, service standards, and proactive services to ensure alignment with government service excellence requirements. Support the planning, execution, and analysis of customer satisfaction surveys and translate findings into measurable service improvement initiatives. Promote awareness and understanding of the Global Star Rating System through workshops, awareness campaigns, and stakeholder engagement activities. Maintain assessment evidence, compliance documentation, and reporting required for internal governance and external Global Star Rating evaluations. Collaborate with cross-functional teams to embed a culture of service excellence, continuous improvement, and customer-centric service delivery. Perform any additional duties related to the implementation, governance, and continuous enhancement of the Global Star Rating System as assigned by the Government Services Manager.<br>Qualifications Bachelor's degree in Business Administration, Public Administration, Quality Management, Industrial Engineering, Operations Management, or a related discipline. Professional certifications in Customer Experience (CX), Lean Six Sigma, Quality Management, EFQM, or Service Excellence are an advantage.<br>Experience Minimum 5 years of experience in Government Service Excellence, Organizational Excellence, Quality Management, Customer Experience, or Service Improvement. Hands-on experience implementing or supporting the Global Star Rating System for Services within a UAE government entity. Proven experience in developing and implementing service improvement plans, conducting gap assessments, and ensuring compliance with government service excellence frameworks. Experience in developing policies, procedures, SOPs, governance documentation, and process optimization initiatives. Strong experience in analyzing KPIs, customer satisfaction results, complaints, operational performance, and service delivery metrics. Experience preparing assessment documentation, executive reports, dashboards, and evidence for internal and external evaluations.<br>Key Competencies Global Star Rating System for Services Government Service Excellence Frameworks Service Governance & Compliance Policies, Procedures & SOP Development Process Improvement & Business Process Optimization Gap Assessment & Corrective Action Planning Service Assessment & Audit Readiness Customer Experience (CX) & Journey Mapping Performance Management & KPI Analysis Service Design & Continuous Improvement Stakeholder Management & Cross-functional Collaboration Data Analysis & Executive Reporting Change Management & Service Transformation Microsoft Excel, Power BI, Visio, and Microsoft Office Suite Excellent analytical, communication, and report-writing skills.

Company Description: Onyx Professional Cleaning LLC is a cleaning service committed to delivering high-quality, reliable cleaning solutions in Dubai. The company focuses on professionalism, attention to detail, and courteous service to create comfortable, hygienic living environments for clients. Team members are trained to use safe and effective cleaning methods, products, and equipment. Onyx Professional Cleaning LLC values integrity, punctuality, and strong work ethics, and offers opportunities for growth within a supportive team environment. Role Description: This is a full-time, on-site Residential Cleaner role based in Dubai, United Arab Emirates. The Residential Cleaner is responsible for performing thorough cleaning tasks in clients’ homes, including sweeping, mopping, vacuuming, dusting, and wiping surfaces. Daily activities include cleaning kitchens and bathrooms, sanitizing high-touch areas, making beds, managing linens, and organizing common spaces according to client preferences and company standards. The role also involves handling cleaning products and equipment safely, following checklists, reporting any maintenance or safety issues, and respecting client property and privacy. Residential Cleaners are expected to arrive on time, follow assigned schedules, communicate clearly with supervisors and clients when needed, and maintain a professional appearance and demeanor throughout the workday. Qualifications Prior experience in residential or commercial cleaning, including routine and deep cleaning of floors, bathrooms, kitchens, and living areas. Knowledge of proper use of cleaning tools, equipment, and products, including safe handling of chemicals and adherence to health and safety guidelines. Strong attention to detail, ability to follow instructions and checklists, and commitment to maintaining high cleanliness and hygiene standards. Good physical stamina and ability to perform manual tasks such as lifting, bending, standing for extended periods, and moving equipment safely. Reliable time management skills, punctuality, and ability to work independently as well as collaboratively within a team. Respectful, professional communication with clients and colleagues, with a focus on confidentiality and customer service. Basic English communication skills; additional language skills are an advantage. Eligibility to work in the United Arab Emirates; previous experience working in Dubai is an asset.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Oversee all soft services FM operations at multiple sites (Cleaning &amp; Security) </p></li><li><p>Develop the yearly soft services planner based on the sites actual conditions and needs </p></li><li><p>Monitor &amp; Manage the specialized contractors facade cleaning, pest control, waste management, landscaping, Parking management </p></li><li><p>Coordinate with appointed vendors to ensure service delivery and SLA/KPI are met </p></li><li><p>Handle the emergency situations, events and escalations </p></li><li><p>Maintain operation performance reports &amp; prepare all documents for audits, management </p></li><li><p>Ensure compliance with local authority regulations, HSE standards, building guidelines </p></li><li><p>Develop training/TBT plans to site manpower to ensure full awareness of tasks and SOP's </p></li><li><p>Lead &amp; develop staff through training program &amp; staff's performance evaluations / appraisal</p></li><li><p>Conduct regular inspections /audits to ensure optimal performance of SS operations </p></li><li><p>Manage &amp; monitor cleaning consumption, materials issuance &amp; tools as per the operational budgets</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor degree holder</p></li><li><p>Extensive experience in FM industry, strong leaderships skills, deep knowledge in SS operations like HK, SECURITY, WASTE MANAGEMENT, LANDSCAPING, PEST CONTROL, FACADE CLEANING, PARKING MANAGEMENT, ETC.</p></li><li><p>7-10 years min. experience in FM industry in a managerial position</p></li><li><p>Strong understanding of local regulations &amp; QHSE standards</p></li><li><p>Proficiency in CAFM system</p></li><li><p>Strong focus on quality assurance, client satisfaction &amp; services delivery as per contract SLA/KPI's</p></li><li><p>Demonstrated ability to manage large SS teams &amp; multiple service lines at residential &amp; commercial sites</p></li><li><p>Valid BICS or SIRA certificate</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job summary</p> <p>The IT Services Officer provides technology support to teachers and students in the use of classroom technology, as well as training and integration of technology tools into regular curriculum. This position exists to improve student learning and to enhance the students’ experience through the use of technology. In addition, this position is responsible for managing the schools’ IT assets and networking &amp; connectivity for staff, teachers and classrooms.</p> <p>Key responsibilities<br>• Manage their own daily activities and he team (if applicable) to ensure clients receive effective and timely resolution of all issues in compliance with the Service Level Agreement requirements defined in the client contract and based on established objectives.<br>• Provide instructional technology coaching to teachers, by developing and delivering professional development sessions on technology as a teaching tool.<br>• Provide on-demand integration coaching.<br>• Work with teachers to design engaging lessons that incorporate technology.<br>• Monitor performance of teachers to ensure they are gaining new technology skills.<br>• Provide on-site desktop support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.<br>• Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Gender"> <b>Gender</b> </div> <div class="col is-9 p5" data-automation-id="data_Gender"> Male </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Join our Team<br><br>About this opportunity:<br><br>Have you recently graduated and are looking for the right place to grow and develop? Perhaps you have been working for another global company for a year and now feel ready to join the technological revolution at Ericsson? If so, we might be the perfect fit. We are excited to present a unique opportunity! We are looking for a talented individual to join our dedicated team as a Junior Learning Consultant role.<br><br>This role is exclusively open to Emiratis, in line with our commitment to supporting national talent development.<br><br>What You Will Do:<br><br>Training coordination, including preparing training logistics Supporting trainers and training participants Preparing training venues Maintaining daily contact with trainers and vendors Providing support to the team with incoming inquiries Scheduling meetings and preparing timetables Preparing training materials<br><br>Together with other coordinators, you will drive customer engagements and ensure that Learning Services projects are delivered with quality and on time. You will have the opportunity to gain a thorough understanding of the business environment by working closely with customers and vendors.<br><br>What You Will Bring<br><br>BSc in Telecommunications, Computer Science, or equivalent is preferred but not required; candidates with other academic backgrounds are welcome to apply. Ability to work on multiple projects simultaneously and prioritize tasks to meet the demands of a dynamic training environment. Proficiency in English. A technical background will be an advantage, preferably in telecommunications or IT. Ability to work both independently and as part of a team. Ability to perform well under pressure in a high-impact business environment. A hands-on approach and a "can-do" attitude. Experience working in an international environment is a plus. An understanding of project management activities is a plus. An interest in technology and its evolution is a plus.<br><br>Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br><br>What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.<br><br>Primary country and city: United Arab Emirates (AE) || Dubai<br><br>Req ID: 786922

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Role Purpose</strong></span></p><br><p>Independently manage and drive assigned client portfolios with a higher degree of ownership across credit, portfolio monitoring, and client servicing. The role is client-facing, with strong responsibility for credit execution, portfolio management, and active contribution to revenue generation.</p><br><p><span><strong>Job Context</strong></span></p><br><ul><li><p>Operates in a dynamic, performance-driven environment with independent responsibility for portfolio and credit execution.</p><br></li><li><p>Works closely with Relationship Managers, Credit, Operations, and Risk to ensure timely deal processing and portfolio monitoring.</p><br></li><li><p>Balances risk management with revenue delivery through cross-sell and optimization of approved limit utilization.</p><br></li><li><p>Exposure is primarily to Trade &amp; Working Capital clients across parameterized and discretionary lending structures.</p><br></li><li><p>High accountability for portfolio quality, audit compliance, proactive risk identification, and client servicing standards.</p><br></li></ul><p><span><strong>Job Dimensions</strong></span></p><br><ul><li><p>Portfolio size: Portfolio of primarily Trade &amp; Working Capital clients.</p><br></li><li><p>RM coverage: Supports at least 2 Relationship Managers.</p><br></li><li><p>Client base: Typically 40–50 clients across the portfolio.</p><br></li><li><p>Client complexity: Mix of parameterized and discretionary lending structures.</p><br></li><li><p>Role span: Independent portfolio ownership with strong credit, monitoring, and client engagement responsibilities.</p><br></li></ul><p><span><strong>Key Result Areas (KRAs)</strong></span></p><br><p><strong>1. Client Engagement &amp; Relationship Management</strong></p><br><ul><li><p>Actively engage with clients to understand business needs and support banking solutions.</p><br></li><li><p>Manage client queries, service delivery, and escalations with ownership.</p><br></li><li><p>Build and maintain strong client relationships to enhance wallet share and service quality.</p><br></li></ul><p><strong>2. Revenue Generation &amp; Utilization</strong></p><br><ul><li><p>Drive revenue through cross-sell of trade, working capital, liability, and allied products.</p><br></li><li><p>Identify and execute business opportunities within the assigned portfolio.</p><br></li><li><p>Drive and optimize utilization of approved credit limits across the portfolio, aligning with client needs and maximizing revenue contribution.</p><br></li></ul><p><strong>3. Portfolio Management &amp; Monitoring</strong></p><br><ul><li><p>Independently manage and monitor assigned borrowing portfolio including parameterized and select discretionary exposures.</p><br></li><li><p>Ensure end-to-end portfolio hygiene including covenants, documentation, deferrals, audit observations, and timely regularization.</p><br></li><li><p>Track portfolio performance and proactively identify and flag risks or irregularities.</p><br></li></ul><p><strong>4. Credit &amp; Risk Management</strong></p><br><ul><li><p>Independently undertake financial spreading and detailed analysis of financial statements.</p><br></li><li><p>Prepare high-quality, comprehensive credit proposals with strong focus on risk identification and mitigants.</p><br></li><li><p>Own end-to-end quality and submission of credit proposals and engage with Credit for closure of queries.</p><br></li></ul><p><strong>5. Operational &amp; Process Excellence</strong></p><br><ul><li><p>Ensure timely turnaround of credit and service-related deliverables.</p><br></li><li><p>Coordinate effectively with internal stakeholders to ensure seamless execution.</p><br></li><li><p>Contribute to process improvements and efficiency enhancement initiatives.</p><br></li></ul><p><span><strong>Key Performance Indicators (KPIs)</strong></span></p><br><ul><li><p>Quality and turnaround time of credit proposals.</p><br></li><li><p>Portfolio quality including overdue control, covenant compliance, timely reviews, and audit observations closure.</p><br></li><li><p>Utilization levels of approved limits in line with portfolio and revenue targets.</p><br></li><li><p>Revenue contribution through cross-sell and portfolio activation.</p><br></li><li><p>Client service quality, responsiveness, and issue resolution turnaround time.</p><br></li><li><p>Maintain portfolio hygiene within defined thresholds, including zero overdue reviews, no audit exceptions, and timely covenant tracking.</p><br></li><li><p>Compliance with credit policies, risk standards, and control requirements.</p><br></li></ul><p><span><strong>Knowledge, Skills &amp; Experience</strong></span></p><br><ul><li><p>Strong proficiency in credit analysis, financial assessment, and risk evaluation.</p><br></li><li><p>Extensive experience in high-quality credit proposal writing.</p><br></li><li><p>Ability to independently manage and monitor borrowing portfolios.</p><br></li><li><p>Strong analytical, communication, and stakeholder management skills.</p><br></li><li><p>MBA/CA preferred.</p><br></li><li><p>Experience: 3–5 years in banking / financial services</p><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p>Join Standard Chartered Bank as a Specialist within our Complaint Resolution Unit, where your expertise will be pivotal in managing and resolving customer complaints with utmost professionalism and efficiency. This role is designed for a dedicated individual who is committed to upholding the highest standards of integrity while ensuring compliance with regulatory policies governing complaint handling.</p><br><br> <p>As a key member of our customer service framework, you will conduct comprehensive investigations into customer grievances, working collaboratively across various internal departments to deliver fair resolutions. Your insights will drive improvements in our processes and contribute significantly to enhancing the overall customer experience banking with us.</p><br><br> <p>This position offers a unique opportunity to influence customer advocacy initiatives and participate in ongoing improvements within a global banking context, creating meaningful impact while developing your professional career within a diverse and supportive environment.</p><br><br><b>Key Responsibilities</b> <br><ul> <li>Efficiently manage and execute service operations that support customer requests initiated by front-end teams, ensuring seamless client experiences.</li> <li>Conduct customer feedback surveys and maintain accurate Management Information Systems (MIS) records for continuous monitoring and reporting.</li> <li>Document and categorise the spectrum of errors, issues, and complaints handled to facilitate pattern recognition and resolution tracking.</li> <li>Ensure all complaints are resolved within established turnaround times, maintaining transparency and accountability throughout the process.</li> <li>Collaborate actively with team members and cross-functional units to align complaint resolution efforts with organisational goals.</li> <li>Identify and articulate customer issues clearly, proposing effective solutions tailored to individual circumstances.</li> <li>Perform detailed root cause analysis to uncover systemic issues and recommend sustainable process improvements.</li> <li>Investigate complex customer complaints thoroughly, escalating when necessary, and coordinating with relevant stakeholders to reach timely resolutions.</li> <li>Communicate complaint outcomes clearly, empathetically, and professionally, ensuring customers feel heard and valued.</li> <li>Provide recommendations for service enhancements based on recurring concerns and customer insights to strengthen overall satisfaction.</li> <li>Maintain rigorous quality standards to support a culture of excellence in customer service and complaint management.</li> </ul><br><b>Skills and Experience</b> <br><ul> <li>Exceptional analytical skills with the ability to scrutinise complaint details and extract key information to inform effective resolution strategies.</li> <li>Excellent verbal and written communication skills to engage confidently with customers and internal teams, ensuring clarity and professionalism at all stages.</li> <li>In-depth knowledge of banking products and services, combined with a keen eagerness to stay updated with new offerings and regulations.</li> <li>Proven ability to manage sensitive and high-risk complaints with discretion and sound judgement.</li> <li>A robust customer-centric approach, demonstrating empathy and commitment to delivering superior service experiences.</li> <li>Strong attention to detail to ensure accurate logging, tracking, and reporting of complaints and their resolutions.</li> <li>Competence in complaint management systems and tools, facilitating efficient case handling and documentation.</li> <li>Creative and solution-oriented problem-solving skills to address challenges and improve complaint handling processes.</li> </ul><br><b>Qualifications</b> <br><p><strong><span>Ideal Candidate&nbsp;</span></strong><br><span>• &nbsp; &nbsp;A bachelor's degree/graduate is preferred.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

???? Green Start Management Consultancy is Hiring! Role: Senior Sales Manager / Director – IT Services & Testing Sales???? Location: Dubai, UAE???? Experience: 10+ Years???? Compensation: 19,000 AED – 23,000 AED / Month About the Role Are you a high-performing sales leader with a proven track record of selling IT Services, Quality Engineering, and Digital Assurance Services across the UAE & GCC? We are seeking a strategic, growth-minded sales executive to acquire enterprise clients, drive revenue growth, and lead key account expansion across the Middle East. Key Responsibilities???? Enterprise Sales: Drive end-to-end sales for Software Testing & Quality Engineering Services across UAE & GCC markets.???? Executive Relationship Management: Build and manage C-level relationships (CIOs, CTOs, Heads of QA, Digital Transformation Leaders).???? Full Lifecycle Management: Lead the complete sales journey—from hunting and lead generation to contract negotiations and closing.???? RFP & Solution Strategy: Collaborate with Presales and Delivery teams to manage RFPs, pitch winning solutions, and structure commercial proposals.???? Revenue & Expansion: Consistently hit revenue targets while scaling existing enterprise accounts. Preferred Expertise We are looking for candidates with experience selling solutions across:Software Testing & Quality Engineering (QE) Managed Testing Services & QA Transformation Digital Assurance, Test Automation & AI-Driven Testing Performance, Mobile/Web Application, API, and Security Testing Ideal Candidate Profile15+ years of enterprise IT / Testing Services sales experience. Strong, pre-existing network within UAE/GCC enterprise accounts. Proven track record in enterprise hunting and high-value account management. Master-level consultative selling, executive negotiation, and stakeholder management skills. How to Apply???? Ready to make an impact? Send your updated resume to:greenstart-hr@greenstartjobs.com???? Know someone who would be a great fit? Tag them in the comments or share this opportunity with your network!#Green Start #Green Start Hiring #Sales Hiring #Software Testing #Quality Engineering #Digital Assurance #Testing Services #Automation Testing #Enterprise Sales #Dubai Jobs #UAEJobs #GCCJobs #Technology Sales #B2BSales #Hiring Now

<p>You will be responsible for driving revenue growth through the development and execution of B2G sales strategies, management of the end-to-end B2G sales cycle, and expansion of the customer and partners base. The role is accountable for identifying new business opportunities, building and maintaining strategic customer relationships, managing B2G sales pipelines (MEA), and achieving revenue targets. Client Details Our client is an award-winning AI powered learning solutions provider redefining K-12 education. The company serves approximately 2 million students and 84,000 educators across 19,000 schools across the world. Its flagship platform delivers personalized learning experiences that enhance student engagement and outcomes, while its supplemental solutions extend learning across subjects and languages. Through its innovative use of artificial intelligence, data insights, and culturally relevant content, our client is transforming teaching and learning to advance equity, access, and excellence for every student. Description B2G sales Strategy & Revenue Growth • Develop and execute B2G sales strategies that support commercial objectives and growth ambitions • Identify and pursue new business opportunities across target markets and customer segments • Build and maintain a healthy B2G sales pipeline to achieve and exceed revenue targets • Monitor market trends, competitor activity, and customer needs to identify opportunities for growth • Contribute to annual B2G sales planning, budgeting, and forecasting activities Business Development • Generate qualified leads through networking, referrals, industry events, partnerships, digital channels, and direct outreach • Conduct market research to identify new customers, sectors, and expansion opportunities • Develop compelling value propositions aligned to customer challenges and strategic priorities • Build strategic relationships with key decision-makers and stakeholders B2G sales Cycle Management • Manage the full B2G sales lifecycle from prospecting and qualification through proposal, negotiation, contract execution, and handover • Deliver engaging product demonstrations and presentations tailored to customer requirements • Prepare commercial proposals, business cases, and tender responses • Lead commercial negotiations while ensuring alignment with company objectives and governance requirements • Maintain accurate B2G sales records, forecasts, and pipeline reporting within CRM systems Account Management & Customer Success • Develop and maintain strong relationships with customers to support long-term retention and growth • Identify opportunities for upselling, cross-selling, and account expansion • Act as a trusted advisor to customers, understanding their business objectives and educational priorities • Support customer success initiatives by collaborating with implementation, training, and support teams Stakeholder Management • Build and maintain strong relationships with external stakeholders, including government entities, regulatory bodies, industry associations, and strategic partners. • Engage with ministerial offices and senior government representatives to align initiatives with national priorities, regulatory requirements, and digital transformation agendas. • Develop and manage ambassadorial and diplomatic relationships to support market entry, partnership development, and cross-border collaboration opportunities. • Represent the organization in high-level stakeholder engagements, forums, and executive meetings, ensuring effective communication of strategic objectives and value propositions. • Coordinate across internal and external stakeholders to facilitate decision-making, remove barriers to implementation, and drive successful project outcomes. Reporting & Performance Management • Track and report on B2G sales performance against agreed KPIs and targets • Maintain accurate forecasting and pipeline visibility • Produce regular management reports and commercial updates • Drive continuous improvement of B2G sales processes, tools, and methodologies • Set, monitor and share performance data and dashboards Job Offer • Our client values curiosity, purpose, and the drive to make a real difference in the education sector. Here's a glimpse of what they offer: • Competitive Salary • Annual flight allowance • Annual performance bonus • Education allowance • Health and Life insurance • Enhanced leave policy • A hybrid work model and remote working days to work from anywhere</p><p>• Bachelor's Degree in Business Administration, Education, Marketing, B2G sales, or a related discipline • Minimum 7 years experience in business diplomacy, B2G sales, business development, account management, or commercial roles • Demonstrated success in achieving and exceeding targets • Experience within Education, EdTech, SaaS, Technology, or Digital Solutions environments preferred • Proven ability to build and maintain senior stakeholder relationships • Experience working with public sector and education customers across Middle East, Africa, CIS is advantageous • Native Arabic communication skills (reading, writing, verbal), French is a plus</p>

???? We're Hiring: Card Services Manager???? Location: United Arab Emirates (Remote) ???? Employment Type: Full-Time ???? Experience Level: Mid-Level to Senior ???? Work Arrangement: Fully Remote About UsWe are a financial-services-focused organization committed to delivering secure, reliable, customer-centric payment and card solutions through operational excellence, technology, risk management, regulatory compliance, and continuous innovation. Our distributed teams collaborate across Card Operations, Product, Payments, Technology, Risk, Fraud, Compliance, Finance, Customer Service, Cybersecurity, Legal, Banking Partners, Payment Networks, Processors, and Executive Leadership to deliver seamless card services and protect customers and organizational assets. The Role We are seeking an experienced Card Services Manager to lead card operations, issuance, servicing, transaction processing, customer support, card lifecycle management, fraud controls, operational risk, and service performance. The ideal candidate will combine strong card-services expertise with operational leadership, payments knowledge, regulatory awareness, risk management, process improvement, and customer-experience capabilities. The role will be responsible for managing the end-to-end card lifecycle, from application and issuance through activation, transaction support, disputes, replacement, renewal, suspension, closure, and reconciliation. Key Responsibilities Develop and implement card-services strategies, operating models, policies, procedures, and service standards aligned with organizational objectives. Manage end-to-end card lifecycle operations covering application, approval, personalization, issuance, activation, usage, servicing, replacement, renewal, suspension, closure, and disposal. Oversee debit, credit, prepaid, corporate, virtual, and other card products where applicable. Manage card issuance and fulfillment processes, ensuring cards and PIN-related services are delivered securely and within established service levels. Coordinate with card processors, payment networks, banks, personalization bureaus, couriers, technology providers, and other external partners. Monitor card-production and fulfillment performance, including turnaround times, delivery accuracy, failed deliveries, returned cards, and service exceptions. Manage card activation, PIN management, card blocking, unblocking, replacement, renewal, expiry, and account-status processes. Ensure appropriate controls are in place for lost, stolen, compromised, damaged, expired, or otherwise restricted cards. Monitor card transaction processing and coordinate with Payments and Technology teams to resolve transaction-processing issues. Manage card-related customer inquiries, service requests, complaints, escalations, and operational incidents. Establish customer-service standards for card-related support and ensure timely resolution of service issues. Work with Fraud and Risk teams to monitor suspicious card activity, fraud trends, transaction anomalies, and potential card compromise. Support the implementation of fraud-prevention controls, transaction-monitoring rules, authentication processes, card controls, and customer alerts. Coordinate with Compliance and Legal teams to ensure card operations comply with applicable UAE financial regulations, payment-network rules, consumer-protection requirements, AML requirements, data-protection obligations, and internal policies. Monitor changes in card and payments regulations and assess their impact on products, processes, systems, and customer servicing. Manage card disputes, chargebacks, transaction investigations, and related operational processes in coordination with relevant teams and payment networks. Establish procedures for dispute intake, investigation, documentation, representment, resolution, and customer communication. Monitor chargeback trends and identify opportunities to reduce financial losses and operational inefficiencies. Coordinate card-related reconciliation activities with Finance, including settlement, transaction clearing, fees, adjustments, refunds, chargebacks, and financial exceptions. Monitor card-program financial performance and identify opportunities to improve operational efficiency and cost management. Manage card-related fees, pricing, service charges, interchange-related processes, and other commercial considerations where applicable. Work closely with Product teams on new card products, features, digital-card capabilities, rewards, loyalty programs, and customer-service enhancements. Support card-product launches, migrations, system upgrades, processor changes, and major operational transformation projects. Manage relationships with payment networks, processors, issuing partners, banks, fintech providers, technology vendors, and other strategic partners. Negotiate and monitor service-level agreements, operational requirements, performance standards, commercial terms, and escalation procedures. Establish business-continuity and disaster-recovery procedures for critical card services. Coordinate incident response for card-processing outages, system failures, cybersecurity incidents, processor disruptions, and other operational events. Maintain comprehensive card-service records, operational logs, incident registers, dispute records, reconciliation reports, vendor-performance records, and compliance documentation. Develop and monitor card-service KPIs, operational dashboards, risk indicators, and performance reports. Analyze card transaction volumes, approval rates, decline rates, fraud levels, dispute volumes, service requests, operational costs, and customer behavior. Identify opportunities to automate card-service processes and improve straight-through processing, digital servicing, and customer self-service. Evaluate emerging payment technologies such as virtual cards, tokenization, contactless payments, mobile wallets, digital issuance, and enhanced authentication solutions. Lead continuous-improvement initiatives to reduce processing times, operational errors, customer complaints, fraud exposure, and service costs. Prepare management reports, operational reviews, risk assessments, vendor-performance reports, and strategic recommendations for senior leadership. Key Performance Indicators (KPIs) Performance will be measured through a combination of operational, financial, customer, risk, and service KPIs, including:Card issuance turnaround time Card activation rate Card delivery success rate Card-service availability Transaction approval rate Transaction decline rate Card transaction processing accuracy Customer-service response time Customer complaint resolution time Card replacement turnaround time Renewal performance Chargeback resolution rate Chargeback loss rate Fraud-loss rate Fraud detection effectiveness Operational error rate Reconciliation accuracy Service-level agreement compliance Vendor performance Customer satisfaction Digital-card adoption Self-service adoption Card-program operating cost Business-continuity performance Candidate Profile The successful candidate should have strong experience in card operations, payments, banking operations, fintech, transaction processing, or a related financial-services discipline. Experience managing debit, credit, prepaid, corporate, virtual, or other payment-card programs would be advantageous. The candidate should have strong knowledge of the card lifecycle, payment processing, card servicing, disputes, fraud controls, regulatory requirements, and operational risk. Experience working with international payment networks, card processors, issuing banks, or fintech platforms is highly desirable. What You'll Bring Proven experience in card services, card operations, payments, banking operations, or fintech. Strong understanding of the end-to-end card lifecycle. Experience managing card issuance, activation, replacement, renewal, suspension, and closure. Strong knowledge of card transaction processing and payment operations. Experience with chargebacks, disputes, refunds, and transaction investigations. Strong understanding of card fraud, transaction monitoring, and operational risk. Experience working with payment networks, processors, banks, or card-technology providers. Strong knowledge of financial-services compliance and regulatory requirements. Experience managing service-level agreements and external vendors. Strong operational, analytical, and problem-solving capabilities. Excellent communication, stakeholder-management, and negotiation skills. Experience with card-management systems, payment-processing platforms, CRM systems, and operational reporting tools. Strong Excel and data-analysis capabilities; SQL, Power BI, or similar tools are advantageous. Experience with digital wallets, tokenization, virtual cards, or contactless payments is advantageous. Highly customer-focused, commercially minded, detail-oriented, and risk-conscious. Ability to manage multiple operational priorities and high-volume service environments. Ability to work independently and effectively within a fully remote environment. Relevant degree in Finance, Banking, Business, Economics, Technology, or a related discipline. Professional qualifications in payments, banking, risk, compliance, or operations are advantageous. Experience working within the UAE or wider GCC financial-services market is highly desirable.

Title<br><br>AFCAP V: Kuwait SWA Transient Aircraft Services Technician (Secret Clearance)<br><br>Belong, Connect, Grow, with KBR! <br><br>Program Summary<br><br>KBR, through the AFCAP V Program, assists the U. S. Air Force by offering Southwest Asia Transient Aircraft Services (SWA TAS). These services facilitate essential aircraft arrivals and departures services for United States and Coalition Forces. Alongside SWA Transient Aircraft Services, KBR delivers Engineering Support, NTV Leasing, LAMS, Power Production, BOS-I, and a range of quality-of-life solutions that help sustain base operations.<br><br>Job Summary<br><br>The Transient Aircraft Services (TAS) Technician is responsible for the execution of aircraft ground handling and servicing operations at an assigned installation. Reporting directly to the Supervisor, the TAS Technician performs aircraft arrival, marshaling, parking, servicing, turn-around, and departure tasks in support of mission requirements.<br><br>This position ensures all aircraft servicing activities are conducted safely, efficiently, and in full compliance with the Performance Work Statement (PWS), applicable Technical Orders, airfield safety standards, and U. S. Government/U. S. Air Force directives. The TAS Technician is accountable for maintaining operational readiness, adhering to strict safety protocols, and supporting continuous 24/7/365 flight line operations in a high-tempo, austere environment.<br><br>Roles And Responsibilities<br><br>Maintain a ZERO Harm workplace by strictly adhering to all flight line safety requirements, including FOD prevention, tool control, and proper use of PPE at all times. Perform aircraft marshaling, parking, and positioning in accordance with applicable Technical Orders and airfield procedures. Execute aircraft arrival and departure services, including chocking, grounding, and ensuring safe positioning on the flight line. Conduct aircraft servicing operations, including general ground handling tasks required to support aircraft turn-around and mission readiness. Assist in aircraft launch and recovery operations in coordination with Supervisors and Airfield Management. Perform operator-level inspections and servicing of assigned equipment, including vehicles and support equipment used in TAS operations. Maintain strict accountability of tools and equipment; ensure compliance with tool control programs at all times. Participate in FOD prevention activities, including routine flight line inspections and immediate removal of foreign objects. Follow all applicable Technical Orders, safety directives, and standard operating procedures during all aircraft servicing operations. Communicate effectively with Supervisors and team members to ensure safe and efficient execution of tasks. Identify and report safety hazards, equipment malfunctions, and operational issues to leadership immediately. Support documentation requirements, including aircraft servicing records, shift logs, and inspection checklists. Assist in maintaining cleanliness and organization of the flight line and work areas. Support training and qualification requirements to maintain mission readiness and compliance with certification standards. Perform duties in austere conditions, including extreme weather, while maintaining safety and operational discipline. Perform additional duties and tasks as assigned by the Supervisor or Site Manager. <br><br>Basic Qualifications<br><br>Must be a U. S. citizen  Ability to obtain/maintain a SECRET clearance Ability to maintain operational continuity across rotations and work within Government-led governance rhythms Minimum 3–5 years of experience in aviation operations, aircraft maintenance, or Transient Aircraft Services Hands-on experience working on a flight line or in aircraft ground operations <br><br>Basic Knowledge Of<br><br>Aircraft marshaling and ground handling procedures Flight line safety requirements Use of ground support equipment <br><br>Preferred Qualifications<br><br>Prior experience supporting U. S. Air Force TAS operations FAA Airframe & Powerplant (A&P) certification or equivalent military experience Familiarity with FOD programs, tool control, and flight line safety compliance Experience coordinating with MOC, Airfield Management, and aircraft maintenance teams. <br><br>KBR Benefits<br><br>KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.<br><br>R2127503

Job Responsibilities<br><br>The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily<br><br>operational matters as well as providing high level of customer service to new and existing clients.<br><br>The Manager, Client Services will be embedded with the Sales Team, however they are independent from the<br><br>Sales functioned and managed by the Head of Elite Client Support to ensure standardization of services<br><br>rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality<br><br>Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors<br><br>and enhance controls.<br><br>This is a fast paced, office based working environment with persistent pressure to meet deadlines and to<br><br>handle multiple assignments at any given time.<br><br>The Manager, Client Services Must<br><br> Be a highly motivated individual with good interpersonal and communication skills (multi-lingual<br><br>being an advantage)<br><br> Demonstrate high levels of professional discretion and work ethics as well as having the ability to<br><br>handle difficult situations/clients in a calm positive manner.<br><br> Demonstrates a willingness for personal development through ongoing internal and external training<br><br>programs<br><br> Adheres to the Banks timings and work structure<br><br>To support Elite Head and Team Leaders for coordination and administration activities to enable the dayto-<br><br>day running of Elite unit.<br><br>Generic And Job Specific Accountabilities<br><br> Provide high quality & unbiased service to all clients assigned to the RM either by phone, emails or in<br><br>person in relation to any query or request they have.<br><br> Client point of contact in the absence of the RM. Provide assistance to the RM’s in opening and closing accounts. Performs necessary compliance and<br><br>KYC checks etc. & ensuring error free submissions. Following up with clients for remediation<br><br>(documents only) of existing accounts, which has to be achieved within the required timeframe, with<br><br>the ability to escalate concerns, errors in documentation to the functional manager.<br><br> Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements.<br><br>Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report<br><br>will be generated and escalated to Line manager and Quality Assurance to identify delays in order to<br><br>enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.<br><br> Coordinate with Investment desk, TED, AMO, Custody, Securities for all Investment trades for end-toend<br><br>follow up. Monthly MIS on turnaround time with the respective business units to be escalated to<br><br>the Line Manager and the Quality Assurance team<br><br> Perform signature verification checks and make call backs as per requirement (if permitted by TL) Liaise with internal stakeholders for any follow-ups Liaise with international branches as and when required (if applicable) Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be<br><br>provided to the Line Manager and Quality Assurance.<br><br> Prompt follow-up and delivery of security items e.g. Debit/Credit cards, cheque books, returned<br><br>cheques. Ensure proper registration and storage of the same. Relevant registers are required to be<br><br>updated and exceptions to the process is to be escalated to the Line Manager.<br><br> Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to<br><br>ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify<br><br>any customer complaint trends which can be recommended for corrective action.<br><br> Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any<br><br>documents received from clients to maintain audit flow<br><br> Attend internal/external training as required for business needs as well as personal development Monitor and escalate the ICCS system for the relevant department as requested Assist in mentoring and training other staff whenever possible Provide cover during leave periods for colleagues Strict adherence to Banks policies and procedures, compliance, and regulatory requirements Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from<br><br>audit or compliance<br><br> Willing to move from segment to segment as per management request. Any other additional tasks as assigned by management.

???? WE'RE HIRING???? CLIENT SERVICES REPRESENTATIVE???? DUBAI, UAE???? FULL-TIME???? LEVEL: ENTRY / MID✨ BUILD RELATIONSHIPS. SUPPORT CLIENTS. DELIVER EXCEPTIONAL SERVICE. We are looking for a professional and customer-focused Client Services Representative to join our growing team in Dubai. The ideal candidate will have excellent communication skills, a strong service mindset, and the ability to build positive relationships with clients while ensuring their needs are effectively supported.???? KEY RESPONSIBILITIES???? Serve as the primary point of contact for clients and provide professional support.???? Respond to client inquiries, requests, and concerns in a timely and effective manner.???? Build and maintain strong relationships with clients to ensure satisfaction and retention.???? Coordinate with internal teams to resolve client issues and deliver solutions.???? Maintain accurate client records, communication logs, and service documentation.???? Assist with client onboarding, follow-ups, and service improvement initiatives.???? Gather client feedback and provide insights to improve customer experience.???? Ensure all client interactions reflect company values and service standards.✅ REQUIREMENTS???? Degree or Diploma in Business Administration, Communications, Marketing, Customer Service, or a related field (preferred).???? Proven experience in customer service, client relations, account support, or a similar role.???? Excellent communication, interpersonal, and relationship management skills.???? Strong problem-solving abilities with attention to detail.???? Basic knowledge of CRM systems and Microsoft Office applications.???? Ability to work effectively in a multicultural environment.???? Valid UAE Employment Visa / Work Authorization Required⚠️ Candidates must have legal eligibility to work in the UAE. Visit Visa and Tourist Visa holders are not eligible for employment.???? WHY JOIN US????? COMPETITIVE SALARY???? TRAINING & PROFESSIONAL DEVELOPMENT???? INTERNATIONAL TEAM???? CLIENT-FOCUSED BUSINESS ENVIRONMENT???? CAREER GROWTH OPPORTUNITIES???? PERFORMANCE BONUS???? PROFESSIONAL WORK ENVIRONMENT???? INTERESTED? APPLY NOWIf you are interested in this opportunity, please send us a message and let us know. We will provide more details about the role and the next steps.???? Send your CV / Resume and join our team in Dubai, UAE.

As a Specialist, Asset Servicing, you will be a key player in our SSO team, dedicated to delivering exceptional custody services. Your expertise will be instrumental in managing client relationships, ensuring compliance, and driving the overall efficiency of our custody operations.<br><br> Responsible for the end to end corporate actions processing in accordance with regulatory and compliance requirements, with an increased focus on accurate and timely execution to enhance the client experience. Responsible for daily monitoring and processing of Corporate Actions processes covering Domestic and Regional and International Market for both mandatory and voluntary specific corporate actions functions of diverse products like equities mutual funds, fixed income , hedge fund , structured funds , ETF and ensuring highest quality of client service delivery as per international standards. Responsible for handling moderately intricate to extremely complex corporate action events across Local, Regional, International Markets. Processing responsibilities include the receipt of market / sub custodian announcements, the scrubbing/comparison of data, and the notification of corporate action events to client. Reconciliation of client positions with respective sub custodians and markets and monitors appropriate posting of accruals and entitlements to client accounts. For all voluntary events is responsible for soliciting and receiving responses from the clients and for submitting these instructions to the respective sub custodians / markets / agents / processing bank prior to their deadline dates. Ensure to track and respond to internal and external clients queries by providing clear detailed corporate actions information in line with the relevant market rules and regulations and corporate actions best practise. Responsible for communicating with various stakeholders like Markets, Sub Custodians, Agents, Companies, Depositories, Brokers, Issuers to ensure smooth accurate timely corporate actions processing. Responsible to have excellent knowledge related to corporate actions swift messages and usages of the same. Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals. Articulates information clearly and presents information effectively and confidently when working with others. Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas. Participation in section related projects, system changes and upgrades and new client’s requirements and implementation of sub custodian / client SLA. Review processes and suggest and implement changes to enhance client satisfaction and reduce manual intervention and reduce overall cost. Asset Services: Responsible for Corporate Actions, support Tax Reclaims, Proxy Services, Network Management Support, Income Management, Reconciliation. Cash / FX Settlement: Review and validate all transactions inputted by the officer / another specialist. Escalate all mismatches to AVP. Validate all data entered into the system and forward to AVP for review. On settlement date of transaction ensure transaction settled and all appropriate accounting entries executed. Escalate any settlement issues / discrepancies to AVP Validate and Sign any vouchers that need to be passed for FX / Cash execution for review by the AVP. Corporate Actions / support Tax Reclaims/ Proxy: Monitoring sources for Corporate Action Announcements (Newspapers, Bloomberg, Reuters, Sub-Custodians, Local Market Websites) and submitting information to officer / another specialist for input into the system, supporting Tax Reclaims and Proxy Services. Validate all transactions entered by officer / another specialist into the custody system and ensuring that transactions are processed appropriately. Position / Cash Management: Review clients’ positions and holdings daily and reconcile positions with sub-custodians and market to ensure there are no discrepancies. Escalate any discrepancies to AVP. Daily review of client’s cash positions to ensure all clients have appropriate funding and escalating to AVP and Middle Office any potential over drafts or if client is at risk of being insufficient. SWIFTS: Validate swift instructions inputted by officer / another specialist into the system for AVP to Authorize. Second Level of SWIFT generation process. Reconciliation: Second level of reconciliation ensuring all appropriate checks are done to ensure there are no discrepancies and escalating any issues to the AVP. Ad Hoc Requests: Supporting the AVP as required for business-as-usual matters and projects and initiatives. Risk Indicators: Responsible to ensure controls and procedures are being adhered to by the section. Monitor all KPIs, KRIs, Capacity Planning. Submit any incidents and issues to AVP for review. Monitoring transactions to ensure they are being processed according to Compliance / Audit standards (requirements).<br><br>Minimum Qualification<br><br>University Graduate / Bachelor’s Degree (or 5 years related work experience)<br><br>Minimum Experience<br><br> 5 + years related experience in security services and / or back-office operations e.g. managing corporate actions / securities settlements Solid understanding of security services and operations and accounting activity related to security services Ability to work under pressure, to prioritise and to manage several tasks at the same time Team oriented and ability to work under pressure Ability to achieve business objectives without compromising controls and risk parameters established Strong execution skills in a multi-tasking mode and follow-up effectively Self-starter with excellent attitude, communication and interpersonal skills High level of accuracy & attention to detail and excellent team working skills Specific experience in Securities related functions eg Client Services, Corporate Actions, Settlement, Data Maintenance & Billing or Custody Account Opening will be an added advantage

As a Specialist, Asset Servicing, you will be a key player in our SSO team, dedicated to delivering exceptional custody services. Your expertise will be instrumental in managing client relationships, ensuring compliance, and driving the overall efficiency of our custody operations.<br><br> Responsible for the end to end corporate actions processing in accordance with regulatory and compliance requirements, with an increased focus on accurate and timely execution to enhance the client experience. Responsible for daily monitoring and processing of Corporate Actions processes covering Domestic and Regional and International Market for both mandatory and voluntary specific corporate actions functions of diverse products like equities mutual funds, fixed income , hedge fund , structured funds , ETF and ensuring highest quality of client service delivery as per international standards. Responsible for handling moderately intricate to extremely complex corporate action events across Local, Regional, International Markets. Processing responsibilities include the receipt of market / sub custodian announcements, the scrubbing/comparison of data, and the notification of corporate action events to client. Reconciliation of client positions with respective sub custodians and markets and monitors appropriate posting of accruals and entitlements to client accounts. For all voluntary events is responsible for soliciting and receiving responses from the clients and for submitting these instructions to the respective sub custodians / markets / agents / processing bank prior to their deadline dates. Ensure to track and respond to internal and external clients queries by providing clear detailed corporate actions information in line with the relevant market rules and regulations and corporate actions best practise. Responsible for communicating with various stakeholders like Markets, Sub Custodians, Agents, Companies, Depositories, Brokers, Issuers to ensure smooth accurate timely corporate actions processing. Responsible to have excellent knowledge related to corporate actions swift messages and usages of the same. Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals. Articulates information clearly and presents information effectively and confidently when working with others. Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas. Participation in section related projects, system changes and upgrades and new client’s requirements and implementation of sub custodian / client SLA. Review processes and suggest and implement changes to enhance client satisfaction and reduce manual intervention and reduce overall cost. Asset Services: Responsible for Corporate Actions, support Tax Reclaims, Proxy Services, Network Management Support, Income Management, Reconciliation. Cash / FX Settlement: Review and validate all transactions inputted by the officer / another specialist. Escalate all mismatches to AVP. Validate all data entered into the system and forward to AVP for review. On settlement date of transaction ensure transaction settled and all appropriate accounting entries executed. Escalate any settlement issues / discrepancies to AVP Validate and Sign any vouchers that need to be passed for FX / Cash execution for review by the AVP. Corporate Actions / support Tax Reclaims/ Proxy: Monitoring sources for Corporate Action Announcements (Newspapers, Bloomberg, Reuters, Sub-Custodians, Local Market Websites) and submitting information to officer / another specialist for input into the system, supporting Tax Reclaims and Proxy Services. Validate all transactions entered by officer / another specialist into the custody system and ensuring that transactions are processed appropriately. Position / Cash Management: Review clients’ positions and holdings daily and reconcile positions with sub-custodians and market to ensure there are no discrepancies. Escalate any discrepancies to AVP. Daily review of client’s cash positions to ensure all clients have appropriate funding and escalating to AVP and Middle Office any potential over drafts or if client is at risk of being insufficient. SWIFTS: Validate swift instructions inputted by officer / another specialist into the system for AVP to Authorize. Second Level of SWIFT generation process. Reconciliation: Second level of reconciliation ensuring all appropriate checks are done to ensure there are no discrepancies and escalating any issues to the AVP. Ad Hoc Requests: Supporting the AVP as required for business-as-usual matters and projects and initiatives. Risk Indicators: Responsible to ensure controls and procedures are being adhered to by the section. Monitor all KPIs, KRIs, Capacity Planning. Submit any incidents and issues to AVP for review. Monitoring transactions to ensure they are being processed according to Compliance / Audit standards (requirements).<br><br>Minimum Qualification<br><br>University Graduate / Bachelor’s Degree (or 5 years related work experience)<br><br>Minimum Experience<br><br> 5 + years related experience in security services and / or back-office operations e.g. managing corporate actions / securities settlements Solid understanding of security services and operations and accounting activity related to security services Ability to work under pressure, to prioritise and to manage several tasks at the same time Team oriented and ability to work under pressure Ability to achieve business objectives without compromising controls and risk parameters established Strong execution skills in a multi-tasking mode and follow-up effectively Self-starter with excellent attitude, communication and interpersonal skills High level of accuracy & attention to detail and excellent team working skills Specific experience in Securities related functions eg Client Services, Corporate Actions, Settlement, Data Maintenance & Billing or Custody Account Opening will be an added advantage

Job Summary / Introduction<br><br>Responsible for daily monitoring and processing of Settlement processes covering Domestic and Regional and International Market for equities, mutual funds, fixed income, hedge fund, structured funds, ETF, Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards.<br><br>Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets.<br><br>Communicate with many entities Clients, Counter parties, Markets, Sub Custodians, Regulators, Companies, Brokers, Paying Agents, Issuers covering Local, Regional, Global Markets, related to settlement process, support Due Diligence visits linking to Settlement process.<br><br>The incumbent is responsible for adhering to established quality control measures and procedures.<br><br>Responsible to provide the first level training for new specialists and will assist specialists in handling inquiries.<br><br>Handle the cash managements for the client to facilitate the smooth settlements across all markets.<br><br>Active participation in understanding the Operating module, including Securities Lending and Borrowing transactions, that are large in value and complex in nature, ensuring their successful settlement processing, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.<br><br>Current offering of Department: Position Management, Security/Cash Settlement, Corporate Actions, Reporting, Invoicing, Reconciliation, Swift, Market Security Movement, FX Management, Cash Management, Project Support, Proxy Services, Tax Reclaims, Income Management. Planned expansion into support of Securities Lending, Client Short Selling, Network Management Support, Claim Management, and other services.<br><br>Specialist will participate in section related projects such as system upgrade / changes, processing enhancements and off hours system testing.<br><br>Active participation in implementation of Settlement processing related to new clients SLA and SLD, Sub Custodian SLA, New Functions, Products, Market Rules Regulations and Procedures with relevant controls to provide highest level of client delivery.<br><br>Cope with market changes and subsequent upgradation of internal processes and to identify any potential risk and to create the appropriate controls.<br><br>Responsible to coordinate and work with various internal departments and external entitles and concerned persons as an integral part related to participation in Projects in order to Re-engineer the process for excellence client delivery and reduce manual activities.<br><br>Responsible for the end-to-end Settlements processing in accordance with regulatory and compliance requirements, with an increased focus on accurate and timely execution to enhance the client experience.<br><br>Key Responsibilities<br><br> Responsible for daily monitoring and processing of Settlement processes covering Domestic, Regional and International Markets for products like equities mutual funds, fixed income, hedge fund, structured funds, ETF Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards. Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets. Ensure to track and respond to internal and external clients' queries by providing clear detailed Settlement information in line with the relevant market rules and regulations and Settlement best practice. Responsible for communicating with various stakeholders like Markets, Sub Custodians, Agents, Companies, Depositories, Brokers, Issuers to ensure smooth accurate timely Settlement processing. Ensure that all trade related statuses reports/Instructions are communicated to all stake holders in timely manners. Responsible to have excellent knowledge related to Settlements swift messages and usages of the same. Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals. Articulates information clearly and presents information effectively and confidently when working with others. Convince others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas. Participation in section related projects, system changes and upgrades and new client’s requirements and implementation of sub custodian / client SLA<br><br>Review processes and suggest and implement changes to enhance client satisfaction and reduce manual intervention and reduce overall cost.<br><br> Cash / FX Settlement: Review and validate all transactions inputted by the officer / another specialist. Escalate all mismatches to VP. Validate all data entered into the system and forward to VP for review. On settlement date of transaction ensure transaction settled and all appropriate accounting entries executed. Escalate any settlement issues / discrepancies to VP Validate and Sign any vouchers that need to be passed for FX / Cash execution for review by the VP<br><br>Position / Cash Management: Review clients’ positions and holdings daily and reconcile positions with sub-custodians and market to ensure there are no discrepancies. Escalate any discrepancies to VP.<br><br> Daily review of client’s cash positions to ensure all clients have appropriate funding and escalating to VP and Middle Office any potential over drafts or if client is at risk of being insufficient. SWIFTS: Validate swift instructions inputted by officer / another specialist into the system for VP to Authorize. Second Level of SWIFT generation process<br><br>Reconciliation: Second level of reconciliation ensuring all appropriate checks are done to ensure there are no discrepancies and escalating any issues to the VP.<br><br> Ad Hoc Requests: Supporting the VP as required for business-as-usual matters and projects and initiatives<br><br>Risk Indicators: Responsible to ensure controls and procedures are being adhered to by the section. Monitor all KPIs, KRIs, Capacity Planning. Submit any incidents and issues to VP for review. Monitoring transactions to ensure they are being processed according to Compliance / Audit standards (requirements)<br><br>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.<br><br> Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank<br><br>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.<br><br> Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards<br><br>Participation on section related projects, systems upgrades / changes, new client requirements, new product functions related to corporate actions<br><br>Understanding and active participation in Projects requirements and system upgrades and changes.<br><br> Ensure accurate and timely processing of client and client impacting instructions. Reconciling to confirm appropriate settlement of all transactions (FX, Cash, Securities, Corporate Action, Tax Reclaims). Volumes are significant, and as this is a new an up-and-coming business the volumes and complexity of the products and services being offered are increasing exponentially. Managing transactions that are large in value and complex in nature, ensuring their successful settlement, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.<br><br>Requirements / Qualifications<br><br> University Graduate / bachelor’s degree (or 5 years related work experience). 5 + years related experience in security services and / or back-office operations e.g. managing securities settlements/ corporate actions. Solid understanding of security services and operations and accounting activity related to security services. Ability to work under pressure, to priorities and to manage several tasks at the same time. Team oriented and ability to work under pressure. Ability to achieve business objectives without compromising controls and risk parameters established. Strong execution skills in a multi-tasking mode and follow-up effectively. Self-starter with excellent attitude, communication and interpersonal skills. High level of accuracy & attention to detail and excellent team working skills.<br><br>Preferred / Beneficial<br><br> Specific experience in Securities related functions e.g. Settlement, Client Services, Corporate Actions, Data Maintenance & Billing or Custody Account Opening will be an added advantage.