distribution agent jobs

We are looking for ambitious, hungry, and self-driven individuals to join us as Real Estate Agent — working directly with high-net-worth investors and Dubai’s most exclusive developments.<br>At H&S Real Estate, we don’t hire average — we hire closers, dealmakers, and future industry leaders.<br>⚠️ This is a commission-only role. No basic salary. If you’re not confident in your ability to earn, this is not for you.<br>What You’ll Do• Advise investors on high-ROI real estate opportunities in Dubai• Specialize in off plan launches from top developers (Emaar, Damac, Nakheel, Meraas)• Work with premium company-generated leads + build your own network• Analyze market trends, pricing, and rental yields• Handle full sales cycles from consultation to closing• Build long-term client relationships and repeat business<br>This role is not for everyone. It requires hustle, resilience, and a relentless drive to succeed. But if you have the mindset the rewards are life changing.<br>📩 Ready to step into a high-income career? Apply now!!

About the Role We are seeking ambitious and driven Offplan Real Estate Agents to join our growing team in Dubai. The ideal candidate will specialize in promoting and selling off-plan projects from leading developers, handling clients at our exclusive stands in 5-star hotels and prime locations, and guiding them through the investment journey.<br>Key Responsibilities Promote and sell off-plan properties from top developers across Dubai. Attend and manage stands at luxury hotels and high-traffic venues to generate new leads and convert walk-in clients. Build and maintain a strong client base through networking, referrals, and stand activities. Provide clients with expert advice on property investment, market trends, and upcoming projects. Conduct property presentations, meetings, and site visits. Negotiate and close deals while ensuring compliance with company policies and RERA guidelines. Follow up with clients to ensure excellent customer service and encourage repeat business. Stay updated on market conditions, competitor activities, and new project launches.<br>Requirements Proven experience as a Real Estate Agent in Dubai Strong knowledge of Dubai’s real estate market, developers, and off-plan projects. Previous stand experience in real estate is highly desirable. RERA certification (or willingness to obtain). Excellent communication, negotiation, and interpersonal skills. Self-motivated, target-driven, and able to work independently.<br>What We Offer Attractive commission structure (up to 60%). Exclusive access to premium off-plan projects and developer inventories. Company-provided stands at luxury 5-star hotels and prime venues for lead generation. Immediate visa processing for selected candidates. Full marketing and lead generation support (digital campaigns, roadshows, etc.). Career growth opportunities within a fast-growing brokerage. Professional training and continuous support. A dynamic, multicultural work environment

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.</p><br><br>Job Description<br><br><p><strong>Reservations Agent:</strong><br>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!<br><strong>What you will be doing:</strong></p><br><ul><li>Consistently offer exceptional, friendly and engaging service</li><li>Ensure the best selection for the guest and ensure revenue is maximized through up-selling</li><li>Recommend property facilities and assist guests with information and special requests</li><li>Book room reservation requests, enter rooming lists, and update accurate information in the system</li></ul><br>Qualifications<br><br><p><strong>Your experience and skills include:</strong></p><br><ul><li>Should have min. 2 years' experience as Reservations Agent for a 5 Star Hotel/Resort in UAE</li><li>Guest focused personality is essential; experience is an asset</li><li>Prior experience working with Opera PMS</li><li>Strong interpersonal and problem-solving abilities</li><li>Fluency in both Arabic and English preferred</li></ul><br>Additional Information<br><br><p><strong>Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp;&nbsp;https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo!&nbsp;<strong>#BELIMITLESS</strong></p><br> </div>

Real Estate Broker (Full-Time) Dubai, UAE<br>We are a boutique real estate agency in Dubai, specializing in premium properties. We don’t hire in bulk — instead, we focus on quality, giving each consultant personalized support and real leads.<br>What we offer: • Hot leads in Dubai’s prime communities (Marina, JBR, Bluewaters, Emaar Beachfront, Palm etc). • Competitive commission: starting at 50% with escalators up to 70%. • Full visa support and RERA licensing. • Training and mentorship from top-performing agents. • Strong marketing and back-office support: from professional photo/video to targeted ad campaigns. Most beautiful office located in JBR<br>What we’re looking for: • Previous Dubai real estate experience is an advantage but not mandatory. • Fluent English (Russian/Arabic is a strong plus). • Ambitious, motivated, and ready to build a career in premium real estate.<br>???? With us, there is no chaos and no “agent factory.” We grow people who want to earn big and build a name in Dubai real estate.<br>???? Apply now — limited slots available.<br>Send your CV to careers@tophouse.one with the subject "Real Estate Broker Application – [Your Name]." Take the next step in your career with a full-time role in Dubai’s thriving secondary real estate market!

Real Estate Broker (Full-Time) Dubai, UAE<br>We are a boutique real estate agency in Dubai, specializing in premium properties. We don’t hire in bulk — instead, we focus on quality, giving each consultant personalized support and real leads.<br>What we offer: • Hot leads in Dubai’s prime communities (Marina, JBR, Bluewaters, Emaar Beachfront, Palm etc). • Competitive commission: starting at 50% with escalators up to 70%. • Full visa support and RERA licensing. • Training and mentorship from top-performing agents. • Strong marketing and back-office support: from professional photo/video to targeted ad campaigns. Most beautiful office located in JBR<br>What we’re looking for: • Previous Dubai real estate experience is an advantage but not mandatory. • Fluent English (Russian/Arabic is a strong plus). • Ambitious, motivated, and ready to build a career in premium real estate.<br>???? With us, there is no chaos and no “agent factory.” We grow people who want to earn big and build a name in Dubai real estate.<br>???? Apply now — limited slots available.<br>Send your CV to careers@tophouse.one with the subject "Real Estate Broker Application – [Your Name]." Take the next step in your career with a full-time role in Dubai’s thriving secondary real estate market!

Real Estate Broker (Full-Time) Dubai, UAE<br>We are a boutique real estate agency in Dubai, specializing in premium properties. We don’t hire in bulk — instead, we focus on quality, giving each consultant personalized support and real leads.<br>What we offer: • Hot leads in Dubai’s prime communities (Marina, JBR, Bluewaters, Emaar Beachfront, Palm etc). • Competitive commission: starting at 50% with escalators up to 70%. • Full visa support and RERA licensing. • Training and mentorship from top-performing agents. • Strong marketing and back-office support: from professional photo/video to targeted ad campaigns. Most beautiful office located in JBR<br>What we’re looking for: • Previous Dubai real estate experience is an advantage but not mandatory. • Fluent English (Russian/Arabic is a strong plus). • Ambitious, motivated, and ready to build a career in premium real estate.<br>???? With us, there is no chaos and no “agent factory.” We grow people who want to earn big and build a name in Dubai real estate.<br>???? Apply now — limited slots available.<br>Send your CV to careers@tophouse.one with the subject "Real Estate Broker Application – [Your Name]." Take the next step in your career with a full-time role in Dubai’s thriving secondary real estate market!

<p>A reputable company is seeking a dedicated Real Estate Agent to assist clients with property sales, rentals, and market opportunities. Candidates with strong communication and negotiation skills are preferred. Freshers with a passion for real estate are welcome to apply.</p> <p>Responsibilities</p> <p>Assist clients with property buying, selling, and renting<br /> Generate and follow up on property leads<br /> Conduct property viewings and client meetings<br /> Provide market information and property recommendations<br /> Negotiate deals between buyers and sellers<br /> Maintain strong relationships with clients</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email:Kratilink1990@gmail.com</p> <p>Only shortlisted candidates will be contacted.</p>

<p>A reputable company is seeking a dedicated Call Center Agent to handle customer inquiries, provide professional support, and ensure excellent customer service experiences. Freshers with strong communication skills are welcome to apply.</p> <p>Responsibilities</p> <p>Handle incoming and outgoing customer calls<br /> Provide accurate information about products and services<br /> Resolve customer concerns in a professional manner<br /> Record customer interactions and update systems<br /> Follow call handling procedures and quality standards<br /> Achieve assigned customer service targets</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: navyaverma.hr@gmail.com<br /> Only shortlisted candidates will be contacted.</p>

Company Description<br>DNB Signature Properties is a luxury real estate brokerage focused on high-end investments in Dubai’s dynamic property market. The company provides strategic guidance across prime residential, commercial, and off-plan opportunities. As Dubai continues to set new global benchmarks in real estate, we offer the opportunity to close high-value deals and grow exponentially within a fast-evolving market.<br>Role Description: EXPERIENCED REAL ESTATE SALES AGENT<br>CRITERIA:Minimum 2+ Years of Dubai Real Estate Market Experience with a proven track record of closing high-ticket residential or off-plan deals.<br>What We Offer:✅ 50:50 Commission Structure✅ High-Quality, Pre-Qualified Leads✅ Full Marketing & Admin Support✅ Immediate Joining Preferred<br>Key Qualifications:Mastery in deal closing, objection handling, and contract negotiation.<br>Exceptional communication and high-energy sales approach.<br>Deep network and familiarity with Dubai developers, launch projects, and luxury communities.<br>Fluency in English is mandatory; multilingual candidates preferred.<br>???? Office Location: 606/607, Damac Business Tower, Marasi Dr, Business Bay, Dubai<br>???? Contact: +971 55 986 6163<br>PLEASE APPLY ONLY IF YOU MEET THE ABOVE CRITERIA.<br>#Closing Agent #Real Estate Sales #Dubai Property #Sales Consultant #Dubai Jobs #Commission Based

Real Estate Broker (Full-Time) Dubai, UAE<br>We are a boutique real estate agency in Dubai, specializing in premium properties. We don’t hire in bulk — instead, we focus on quality, giving each consultant personalized support and real leads.<br>What we offer: • Hot leads in Dubai’s prime communities (Marina, JBR, Bluewaters, Emaar Beachfront, Palm etc). • Competitive commission: starting at 50% with escalators up to 70%. • Full visa support and RERA licensing. • Training and mentorship from top-performing agents. • Strong marketing and back-office support: from professional photo/video to targeted ad campaigns. Most beautiful office located in JBR<br>What we’re looking for: • Previous Dubai real estate experience is an advantage but not mandatory. • Fluent English (Russian/Arabic is a strong plus). • Ambitious, motivated, and ready to build a career in premium real estate.<br>???? With us, there is no chaos and no “agent factory.” We grow people who want to earn big and build a name in Dubai real estate.<br>???? Apply now — limited slots available.<br>Send your CV to careers@tophouse.one with the subject "Real Estate Broker Application – [Your Name]." Take the next step in your career with a full-time role in Dubai’s thriving secondary real estate market!

Real Estate Broker (Full-Time) Dubai, UAE<br>We are a boutique real estate agency in Dubai, specializing in premium properties. We don’t hire in bulk — instead, we focus on quality, giving each consultant personalized support and real leads.<br>What we offer: • Hot leads in Dubai’s prime communities (Marina, JBR, Bluewaters, Emaar Beachfront, Palm etc). • Competitive commission: starting at 50% with escalators up to 70%. • Full visa support and RERA licensing. • Training and mentorship from top-performing agents. • Strong marketing and back-office support: from professional photo/video to targeted ad campaigns. Most beautiful office located in JBR<br>What we’re looking for: • Previous Dubai real estate experience is an advantage but not mandatory. • Fluent English (Russian/Arabic is a strong plus). • Ambitious, motivated, and ready to build a career in premium real estate.<br>???? With us, there is no chaos and no “agent factory.” We grow people who want to earn big and build a name in Dubai real estate.<br>???? Apply now — limited slots available.<br>Send your CV to careers@tophouse.one with the subject "Real Estate Broker Application – [Your Name]." Take the next step in your career with a full-time role in Dubai’s thriving secondary real estate market!

Job Title - Chat Support Agent (Arabic Speakers) Type -12 months- extendable Work Location - Dubai Salary - AED 5000 - 6000NP- Immediate Industry- E commerce<br>Key Responsibilities Respond to customer queries via email, live chat, Whats App, and social media platforms in a timely and professional manner. Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds. Provide accurate information about products, promotions, and company policies. Track and update customer cases using CRM or ticketing systems. Coordinate with logistics, warehouse, and internal teams to resolve customer issues efficiently. Maintain high levels of customer satisfaction and service quality. Escalate complex issues to the relevant departments when necessary. Monitor and respond to customer reviews and feedback. Meet defined KPIs such as response time, resolution time, customer satisfaction, and quality standards. Maintain accurate records of customer interactions and resolutions.<br>Requirements Bachelor's degree or equivalent experience.1–3 years of experience in customer service, preferably in e-commerce or retail. Excellent written communication skills in English. Strong typing and multitasking abilities. Experience using CRM tools, ticketing systems, or customer support platforms. Good problem-solving and conflict-resolution skills. Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously. Proficiency in Microsoft Office (Excel, Word, Outlook).

Job Title - Chat Support Agent (Arabic Speakers) Type -12 months- extendable Work Location - Dubai Salary - AED 5000 - 6000NP- Immediate Industry- E commerce<br>Key Responsibilities Respond to customer queries via email, live chat, Whats App, and social media platforms in a timely and professional manner. Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds. Provide accurate information about products, promotions, and company policies. Track and update customer cases using CRM or ticketing systems. Coordinate with logistics, warehouse, and internal teams to resolve customer issues efficiently. Maintain high levels of customer satisfaction and service quality. Escalate complex issues to the relevant departments when necessary. Monitor and respond to customer reviews and feedback. Meet defined KPIs such as response time, resolution time, customer satisfaction, and quality standards. Maintain accurate records of customer interactions and resolutions.<br>Requirements Bachelor's degree or equivalent experience.1–3 years of experience in customer service, preferably in e-commerce or retail. Excellent written communication skills in English. Strong typing and multitasking abilities. Experience using CRM tools, ticketing systems, or customer support platforms. Good problem-solving and conflict-resolution skills. Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously. Proficiency in Microsoft Office (Excel, Word, Outlook).

Job Title - Chat Support Agent (Arabic Speakers) Type -12 months- extendable Work Location - Dubai Salary - AED 5000 - 6000NP- Immediate Industry- E commerce<br>Key Responsibilities Respond to customer queries via email, live chat, Whats App, and social media platforms in a timely and professional manner. Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds. Provide accurate information about products, promotions, and company policies. Track and update customer cases using CRM or ticketing systems. Coordinate with logistics, warehouse, and internal teams to resolve customer issues efficiently. Maintain high levels of customer satisfaction and service quality. Escalate complex issues to the relevant departments when necessary. Monitor and respond to customer reviews and feedback. Meet defined KPIs such as response time, resolution time, customer satisfaction, and quality standards. Maintain accurate records of customer interactions and resolutions.<br>Requirements Bachelor's degree or equivalent experience.1–3 years of experience in customer service, preferably in e-commerce or retail. Excellent written communication skills in English. Strong typing and multitasking abilities. Experience using CRM tools, ticketing systems, or customer support platforms. Good problem-solving and conflict-resolution skills. Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously. Proficiency in Microsoft Office (Excel, Word, Outlook).

About the Role<br>We are looking for a dynamic and results-driven Sales Agent to join our growing team. In this role, you will assist clients in planning and booking their travel arrangements while delivering exceptional customer service and achieving sales targets.<br>Key Responsibilities Assist clients with flight, hotel, holiday package, visa, transportation, and tour bookings. Understand customer travel needs and recommend suitable travel packages and itineraries. Provide professional travel advice and destination information. Handle inquiries, quotations, reservations, and booking modifications efficiently. Build and maintain strong relationships with clients to encourage repeat business. Resolve customer concerns and travel-related issues in a timely and professional manner. Stay updated on travel products, destinations, promotions, and industry trends.<br>Requirements Fluent in Arabic and English (spoken and written). Minimum 1 year of experience in the travel and tourism industry. Strong knowledge of travel products, destinations, and reservation systems. Experience using online booking platforms and travel reservation tools. Excellent communication, sales, and customer service skills. Ability to work in a fast-paced environment and handle multiple bookings simultaneously. Strong problem-solving skills and attention to detail. Maintain accurate records of bookings, customer interactions, and sales activities. Achieve individual and team sales targets.

Real Estate Broker (Full-Time) Dubai, UAE<br>We are a boutique real estate agency in Dubai, specializing in premium properties. We don’t hire in bulk — instead, we focus on quality, giving each consultant personalized support and real leads.<br>What we offer: • Hot leads in Dubai’s prime communities (Marina, JBR, Bluewaters, Emaar Beachfront, Palm etc). • Competitive commission: starting at 50% with escalators up to 70%. • Full visa support and RERA licensing. • Training and mentorship from top-performing agents. • Strong marketing and back-office support: from professional photo/video to targeted ad campaigns. Most beautiful office located in JBR<br>What we’re looking for: • Previous Dubai real estate experience is an advantage but not mandatory. • Fluent English (Russian/Arabic is a strong plus). • Ambitious, motivated, and ready to build a career in premium real estate.<br>???? With us, there is no chaos and no “agent factory.” We grow people who want to earn big and build a name in Dubai real estate.<br>???? Apply now — limited slots available.<br>Send your CV to careers@tophouse.one with the subject "Real Estate Broker Application – [Your Name]." Take the next step in your career with a full-time role in Dubai’s thriving secondary real estate market!

Real Estate Broker (Full-Time) Dubai, UAE<br>We are a boutique real estate agency in Dubai, specializing in premium properties. We don’t hire in bulk — instead, we focus on quality, giving each consultant personalized support and real leads.<br>What we offer: • Hot leads in Dubai’s prime communities (Marina, JBR, Bluewaters, Emaar Beachfront, Palm etc). • Competitive commission: starting at 50% with escalators up to 70%. • Full visa support and RERA licensing. • Training and mentorship from top-performing agents. • Strong marketing and back-office support: from professional photo/video to targeted ad campaigns. Most beautiful office located in JBR<br>What we’re looking for: • Previous Dubai real estate experience is an advantage but not mandatory. • Fluent English (Russian/Arabic is a strong plus). • Ambitious, motivated, and ready to build a career in premium real estate.<br>???? With us, there is no chaos and no “agent factory.” We grow people who want to earn big and build a name in Dubai real estate.<br>???? Apply now — limited slots available.<br>Send your CV to careers@tophouse.one with the subject "Real Estate Broker Application – [Your Name]." Take the next step in your career with a full-time role in Dubai’s thriving secondary real estate market!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ADMIN/ RECEPTIONIST/CALL CENTER AGENT</strong></p><br><p><strong>United Al Saqer Group (UASG)</strong></p><br><p>We are seeking a proactive and organized <em>Admin/Receptionist/Call Center Agent</em> professional to support various departments in Abu Dhabi and ensure smooth administrative and front-office operations.</p><br><p><strong>Your profile</strong></p><br><p>Switched on and passionate, you will quickly adapt to processes, products, and services. With strong commitment and drive, you will be supported with training to reach your full potential.</p><br><p><strong>Rewards</strong></p><br><p>Your hard work will be rewarded with the opportunity to join one of the leading companies in the U.A.E., the chance to work with people from different backgrounds, along with on-going training and career development.</p><br><p><strong>Work location:</strong></p><br><p>Abu Dhabi</p><br><br><ul><li><p><strong>Education:</strong> Minimum High School Diploma or equivalent</p><br></li><li><p><strong>Communication Skills:</strong> Excellent verbal and written communication skills to effectively interact with customers, management, and team members</p><br></li><li><p><strong>Language Skills:</strong> Proficiency in English and Arabic (reading, writing, and comprehension)</p><br></li><li><p><strong>Computer Skills:</strong> Familiarity with MS Office, CRM systems, and telephone systems</p><br></li><li><p><strong>Time Management:</strong> Strong organizational skills with the ability to manage tasks efficiently and provide timely support</p><br></li><li><p><strong>Analytical Skills:</strong> Ability to gather and analyze data, understand customer needs, and contribute to improving processes and strategies</p><br></li><li><p><strong>Strong administrative skills</strong> and a collaborative team-oriented mindset</p><br></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

Job Description<br><br>The Customer Care Agent is responsible for delivering exceptional customer service by serving as the primary point of contact for clients, tenants, and stakeholders seeking Facilities Management services. The role involves receiving and responding to customer inquiries, maintenance requests, complaints, and service-related concerns through various communication channels, ensuring all requests are accurately logged, tracked, and resolved within the agreed Service Level Agreements (SLAs). The Customer Care Agent works closely with Operations, Maintenance, and other internal departments to coordinate timely service delivery, provide regular updates to customers, and ensure a seamless customer experience. The role requires strong communication, problem-solving, and interpersonal skills, with a commitment to maintaining high service standards, customer satisfaction, and operational excellence while supporting the organization's Emiratization objectives.<br><br>Responsibilities<br><br> Receive and respond to customer inquiries, service requests, complaints, and feedback through telephone, email, and other approved communication channels. Register and log maintenance requests and service tickets accurately in the Facilities Management system. Coordinate with Operations, Maintenance, Helpdesk, and Technical Teams to ensure timely execution of customer requests. Monitor the status of work orders and provide customers with regular updates until completion. Escalate urgent or unresolved issues to the appropriate supervisor or department in accordance with established procedures. Ensure all customer interactions are handled professionally and in accordance with the Company's customer service standards and Service Level Agreements (SLAs). Maintain accurate records of customer communications, service requests, and resolutions within the CRM/CAFM system. Support customers by providing information regarding facilities services, maintenance schedules, and company procedures. Follow up with customers after service completion to ensure satisfaction and obtain feedback where applicable. Work collaboratively with internal departments to improve service delivery and customer experience. Maintain confidentiality of customer and company information. Participate in departmental meetings, training programs, and continuous improvement initiatives. Perform any other duties assigned by the Line Manager that are consistent with the role. <br><br>Qualifications<br><br> UAE National with a valid Family Book (Mandatory). High School Certificate, Diploma, or Bachelor's Degree in Business Administration, Customer Service, or a related field. Fresh graduates are encouraged to apply. Previous experience in customer service, call centre, helpdesk, or facilities management is an added advantage.

Job Description<br><br>The Customer Care Agent is responsible for delivering exceptional customer service by serving as the primary point of contact for clients, tenants, and stakeholders seeking Facilities Management services. The role involves receiving and responding to customer inquiries, maintenance requests, complaints, and service-related concerns through various communication channels, ensuring all requests are accurately logged, tracked, and resolved within the agreed Service Level Agreements (SLAs). The Customer Care Agent works closely with Operations, Maintenance, and other internal departments to coordinate timely service delivery, provide regular updates to customers, and ensure a seamless customer experience. The role requires strong communication, problem-solving, and interpersonal skills, with a commitment to maintaining high service standards, customer satisfaction, and operational excellence while supporting the organization's Emiratization objectives.<br><br>Responsibilities<br><br> Receive and respond to customer inquiries, service requests, complaints, and feedback through telephone, email, and other approved communication channels. Register and log maintenance requests and service tickets accurately in the Facilities Management system. Coordinate with Operations, Maintenance, Helpdesk, and Technical Teams to ensure timely execution of customer requests. Monitor the status of work orders and provide customers with regular updates until completion. Escalate urgent or unresolved issues to the appropriate supervisor or department in accordance with established procedures. Ensure all customer interactions are handled professionally and in accordance with the Company's customer service standards and Service Level Agreements (SLAs). Maintain accurate records of customer communications, service requests, and resolutions within the CRM/CAFM system. Support customers by providing information regarding facilities services, maintenance schedules, and company procedures. Follow up with customers after service completion to ensure satisfaction and obtain feedback where applicable. Work collaboratively with internal departments to improve service delivery and customer experience. Maintain confidentiality of customer and company information. Participate in departmental meetings, training programs, and continuous improvement initiatives. Perform any other duties assigned by the Line Manager that are consistent with the role. <br><br>Qualifications<br><br> UAE National with a valid Family Book (Mandatory). High School Certificate, Diploma, or Bachelor's Degree in Business Administration, Customer Service, or a related field. Fresh graduates are encouraged to apply. Previous experience in customer service, call centre, helpdesk, or facilities management is an added advantage.