.NET Developers Jobs - Al Ain UAE

<ul><li><p><br>The Service Advisor role is a crucial bridge between the customer and the brand, aiming to ensure an excellent aftersales journey that leads to high customer retention and revenue achievement. The Service Advisor is responsible for managing customer relationships, ensuring customer satisfaction, and achieving financial targets through effective upselling and service delivery. This role requires excellent customer handling and communication skills, as well as the ability to work extended hours to meet targets and commitments.</p></li></ul><p><br><strong>What You Will Do:</strong><br><br></p><p><strong>Customer Relationship Management</strong></p><p><br></p><ul><li><p>Build long-term relationships with customers to ensure retention and loyalty.</p></li><li><p>Actively engage with customers through consultation on needs and service requirements, ensuring the vehicle is fixed right the first time.</p></li><li><p>At the time of vehicle delivery, ensure the customer receives a detailed explanation of all work performed and costs to illustrate the value-addition of services rendered.</p></li><li><p>Effectively manage customer complaints to satisfactory closure, sustaining and improving Customer Service Value and Net Promoter Scores.</p></li></ul><p><br></p><p><strong>Sales and Revenue</strong></p><p><br></p><ul><li><p>Achieve financial objectives by upselling and controlling discounts to meet monthly revenue targets.</p></li><li><p>Ensure active compliance to all Standard Operating Procedures, Company policies, and Distributor Programs to ensure consistency in the customer experience.</p></li></ul><p><br></p><p><strong>Interdepartmental Coordination</strong></p><p><br></p><ul><li><p>Coordinate with the Production Team to ensure timely progress updates of vehicles to customers at all times, maintaining on-time delivery commitments.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong><br><br></p><ul><li><p>Customer handling skills with high interpersonal ability.</p></li><li><p>Strong communication skills.</p></li><li><p>Technical proficiency and product knowledge.</p></li><li><p>Good teamwork and cultural sensitivity.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>Diploma or Bachelor of Automobile/Mechanical Engineering.</p></li><li><p>3 to 5 years of experience in the automotive industry, preferably in a service role.</p></li><li><p>Proficient in Microsoft Office; SAP knowledge preferred.</p></li><li><p>Fluent in English and basic Arabic speaking ability.</p></li></ul></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Join our high-performing Toyota Sales Team in Al Ain and be part of one of the most recognized automotive brands in the world.</p><p>If you’re a UAE National passionate about cars, driven by results, and enjoy engaging with customers, this is your opportunity to shine! ��</p><p>As a Sales Executive, you’ll be responsible for maximizing every sales opportunity, delivering an exceptional customer experience, and building lasting relationships.</p><p>Your mission? Drive sales, increase finance and insurance product uptake, boost trade-ins and accessories sales—all while ensuring top-notch customer satisfaction throughout every interaction.</p><br><p><strong>What You Will Do</strong></p><ul><li><p>Sales Volume: Achieve and maintain company sales standards within your assigned area, contributing to Toyota’s reputation for quality and service excellence.</p></li><li><p>Customer Satisfaction: Meet or exceed CSI (Customer Satisfaction Index) and NPS (Net Promoter Score) targets to ensure high customer retention and repeat business.</p></li><li><p>Sales &amp; Prospecting Systems: Follow company sales and prospecting processes to expand the customer base and achieve business objectives.</p></li><li><p>Cash and Credit Control: Adhere to company procedures when handling cash and credit transactions to ensure accuracy and compliance.</p></li><li><p>Continuous Improvement: Stay updated on product knowledge, automotive trends, new features, and selling techniques to enhance performance and customer engagement.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum 1 year of sales experience (automotive experience preferred but not necessary).</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Proven ability to upsell and create customer value.</p></li><li><p>Confident negotiator with excellent influencing skills.</p></li><li><p>Fluent in English and Arabic (preferred).</p></li></ul><br><p><strong>What Equips You for the Role</strong></p><ul><li><p>UAE National with family book (Emirati).</p></li><li><p>Diploma or Degree preferred (but passion and drive matter most).</p></li><li><p>Minimum 1 year of retail sales or customer service experience.</p></li><li><p>Excellent relationship-building and negotiation skills.</p></li><li><p>Calm under pressure and a proactive problem-solver.</p></li><li><p>Must hold a valid UAE driver’s license.</p></li><li><p>Knowledge or interest in automobiles is a plus!</p></li></ul><p></p></section>

<ul><li><p>Lead, coach and support the service reception team, including Service Advisors, Cost Clerks and Receptionists, to deliver excellent customer service.</p></li><li><p>Create and maintain a customer-centric reception environment aligned with the company’s service values and standards.</p></li><li><p>Ensure accurate customer and vehicle information flow between the reception, workshop and support teams to achieve “Fix Right First Time” and on-time vehicle delivery.</p></li><li><p>Monitor daily service operations, work loading, staff schedules, attendance and shift handovers to ensure smooth and efficient service centre performance.</p></li><li><p>Review customer feedback, complaints and escalations, and work with the Aftersales Manager to implement continuous improvement actions.</p></li><li><p>Drive team performance against operational and financial KPIs, including revenue, margin, Net Promoter Score, customer satisfaction, on-time delivery and Fix Right First Time rates.</p></li><li><p>Maintain a clean, safe and well-organised customer waiting area and service reception in line with 5S and safety standards.</p></li><li><p>Conduct regular team briefings, performance reviews and training plans to support employee engagement, capability and service excellence.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong customer service mindset with the ability to create positive and professional customer experience.</p></li><li><p>Minimum 4-5 years’ experience in customer care, receptionist role, preferably in automotive industry.</p></li><li><p>Proven leadership skills with experience managing frontline or service reception teams. Strong communication, coordination and problem-solving skills.</p></li><li><p>Ability to manage daily operations, work schedules, attendance and team performance in a fast-paced environment.</p></li></ul><br><p><strong>What equips you for the role</strong></p><ul><li><p>Diploma or degree in Mechanical Engineering, Automotive, Hospitality or a related field.</p></li><li><p>More than 5 years’ experience in a Service Supervisor, Service Support Manager or similar frontline leadership role is preferred.</p></li><li><p>At least 3 years’ experience in a customer-facing automotive role.</p></li><li><p>Experience managing teams, improving customer satisfaction and working with operational KPIs.</p></li><li><p>Strong behavioral competencies include analytical thinking, focus, task orientation, communication and teamwork.</p></li><li><p>Proficiency in Microsoft Office applications, including Excel, Word and PowerPoint; knowledge of SAP is an advantage.</p></li><li><p>High attention to detail with the ability to ensure accurate customer, vehicle and service information.</p></li></ul>

<ul><li><p>Sales Volume: Achieve and maintain company sales standards within your assigned area, contributing to Toyota’s reputation for quality and service excellence.</p></li><li><p>Customer Satisfaction: Meet or exceed CSI (Customer Satisfaction Index) and NPS (Net Promoter Score) targets to ensure high customer retention and repeat business.</p></li><li><p>Sales & Prospecting Systems: Follow company sales and prospecting processes to expand the customer base and achieve business objectives.</p></li><li><p>Cash and Credit Control: Adhere to company procedures when handling cash and credit transactions to ensure accuracy and compliance.</p></li><li><p>Continuous Improvement: Stay updated on product knowledge, automotive trends, new features, and selling techniques to enhance performance and customer engagement.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Required Skills to Be Successful</p><ul><li><p>Minimum 1 year of sales experience (automotive experience preferred but not necessary).</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Proven ability to upsell and create customer value.</p></li><li><p>Confident negotiator with excellent influencing skills.</p></li><li><p>Fluent in English and Arabic (preferred).</p></li></ul><p>About the Team</p><p>You’ll join a dynamic, customer-focused, and target-driven sales team that values teamwork, professionalism, and a winning attitude.</p><p>Working closely with your Branch Manager and fellow Sales Executives, you’ll help deliver Toyota’s promise of quality and reliability to every customer in Abu Dhabi.</p><p>What Equips You for the Role</p><ul><li><p>UAE National with family book (Emirati).</p></li><li><p>Diploma or Degree preferred (but passion and drive matter most).</p></li><li><p>Minimum 1 year of retail sales or customer service experience.</p></li><li><p>Excellent relationship-building and negotiation skills.</p></li><li><p>Calm under pressure and a proactive problem-solver.</p></li><li><p>Must hold a valid UAE driver’s license.</p></li><li><p>Knowledge or interest in automobiles is a plus!</p></li></ul></li></ul>

<ul><li><p>Develop and deliver well-structured, engaging lectures and coursework on AI, Machine Learning, and related subjects to undergraduate and graduate students.</p></li><li><p>Ensure that the classroom environment is conducive to learning, encouraging student interaction and participation.</p></li><li><p>Review and revise courses, programs, and assessments in line with quality assurance and enhancement standards.</p></li><li><p>Develop innovative and effective teaching methods, integrating modern AI tools and frameworks.</p></li><li><p>Provide timely, constructive feedback on student coursework, projects, and examinations.</p></li><li><p>Offer general academic support and guidance to students, addressing their concerns and referring to specialized resources when necessary.</p></li><li><p>Actively engage in faculty and program initiatives, contributing to departmental and university goals, and supporting accreditation processes.</p></li><li><p>Work collaboratively with faculty, staff, and students to ensure an enriching and productive student experience.</p></li><li><p>Perform any additional duties as requested by the Program Director or Dean.<br></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>4+ years of professional experience in teaching AI-related subjects at the university level.</p></li><li><p>Strong proficiency in programming languages such as Python, R, Java, or C++ and familiarity with AI frameworks like TensorFlow, PyTorch, Keras, and Scikit-learn.</p></li><li><p>Excellent verbal and written communication skills with the ability to interact effectively with students, colleagues, and the academic community.</p></li><li><p>Demonstrated ability to work collaboratively in a diverse, multicultural academic environment.</p></li><li><p>Research published in reputable journals indexed in the Scopus database</p></li><li><p>A passion for mentoring students in research and supporting their academic and professional growth.</p></li></ul>

<p><strong>Job Title: WFM/RTM Lead - Workforce Management (UAE)</strong></p><p><strong>Location: </strong>Al Ain, UAE</p><p><strong>Salary: AED 8,000 per month</strong> <em>(No accommodation or transport allowance)</em></p><p><br><strong>Job Description:</strong><br></p><p><strong>About Our Organization:</strong> We are a leading BPO/Contact Center operations company in the UAE, delivering excellence in customer service across diverse industries.<br></p><p><strong>Role Overview:</strong> We are seeking an experienced <strong>WFM/RTM Lead</strong> to manage forecasting, scheduling, and real-time operations for our contact center. You will be responsible for optimizing staffing levels to ensure service excellence while maintaining operational efficiency.<br></p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Develop volume forecasts (call, chat, email) using historical trends, seasonality, and business inputs across all accounts</p></li><li><p>Build and maintain optimized staffing schedules and rosters aligned with forecasted demand and shrinkage assumptions</p></li><li><p>Monitor real-time performance (service level, occupancy, adherence, AHT) and proactively intervene to address intraday deviations</p></li><li><p>Manage intraday resource allocation, including break scheduling, overtime, and reallocation across queues/accounts</p></li><li><p>Track and report schedule adherence and conformance, coordinating corrective actions with Team Leaders</p></li><li><p>Conduct capacity planning and headcount modeling to support business growth, new client onboarding, and RFP sizing</p></li><li><p>Coordinate with MIS for accurate, timely reporting of WFM KPIs and dashboards</p></li><li><p>Manage leave planning, shift bidding, and schedule change requests</p></li><li><p>Support SLA simulation and what-if scenario modeling for client requirements</p></li><li><p>Maintain WFM tools, data integrity, and documentation of methodologies<br></p></li></ul><p><strong>Qualifications & Experience:</strong><br></p><ul><li><p>Bachelor's degree in Business Administration, Statistics, Operations Management, or related field</p></li><li><p><strong>3-5 years of workforce management/real-time management experience</strong> in a contact center or BPO environment</p></li><li><p>Proven expertise in forecasting, scheduling, and capacity planning methodologies (Erlang C or equivalent)</p></li><li><p>Experience with WFM tools/platforms (Genesys WFM, NICE, Vocalcom, Avaya, or equivalent)</p></li><li><p>Advanced proficiency in Microsoft Excel; Power BI knowledge is a plus</p></li><li><p><strong>Strong analytical, problem-solving, and real-time decision-making skills</strong><br></p></li></ul><p><strong>Language Requirements:</strong><br></p><ul><li><p><strong>Native Arabic</strong> (written and verbal) - <strong>MANDATORY</strong></p></li><li><p><strong>Proficient English</strong> (written and verbal) - <strong>MANDATORY</strong><br></p></li></ul><p><strong>Core Competencies:</strong></p><ul><li><p>Forecasting & Capacity Planning</p></li><li><p>Scheduling & Intraday Management</p></li><li><p>Real-Time Performance Monitoring</p></li><li><p>Data-Driven Decision Making</p></li><li><p>Cross-Functional Coordination</p></li></ul><p><br><strong>Employment Details:</strong></p><ul><li><p><strong>Position Type:</strong> Full-Time</p></li><li><p><strong>Location:</strong> Al Ain, UAE</p></li><li><p><strong>Salary:</strong> AED 8,000 per month</p></li><li><p><strong>Note:</strong> No accommodation or transport allowance provided</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>This role is ideal for:</p><ul><li><p>WFM/RTM professionals with BPO/contact center experience in the UAE or GCC region</p></li><li><p>Individuals with strong forecasting and scheduling expertise</p></li><li><p>Candidates who are bilingual in Arabic and English</p></li><li><p>Those comfortable with AED 8,000 salary (fixed)</p></li><li><p>Professionals ready to work in a fast-paced contact center environment</p></li></ul>