Drupal Developer Jobs in UAE
15985 Jobs Found
Job Purpose The R&D Manager is responsible for leading the end-to-end supplier development of new menu items and existing products. The role ensures that all products align with brand strategy, consumer insights, operational feasibility, food safety standards, and commercial objectives. The position has a direct impact on product quality across all Americana brands and markets, ensuring consistent development, commercialization, cost control, and execution across regions. The role operates in close collaboration with brand leads, Quality Assurance, Operations, Procurement, Supply Chain, and franchisors, reporting to the Director of Food Technology & Commercialization.<br>Key Responsibilities Identify, evaluate, and onboard new ingredient and product suppliers to support product development and innovation Develop supplier capabilities, including ingredient development, process improvement, and scalability for regional and global rollout Build and manage long-term supplier partnerships, including ongoing performance evaluation and continuous improvement Define and maintain ingredient specifications, processing methods, and packaging requirements, ensuring alignment across all stakeholders Translate product concepts into manufacturable specifications and ensure supplier readiness for pilot, testing, and full-scale production Support plant trials, initial production runs, and troubleshoot product or process issues during commercialization Coordinate product trials, kitchen tests, sensory evaluations, and consumer testing to ensure product viability and consistency Ensure consistent execution of products across restaurant operations Build business cases including costings, margins, and pricing recommendations, while driving cost optimization through value engineering and process improvements Support innovation planning, including annual calendars and long-term product roadmaps, and contribute to pipeline development using market and consumer insights Monitor product performance and recommend improvements using data-driven insights Ensure compliance with food safety, quality, and regulatory standards, including KFC and Yum! Brands requirements Manage product specifications, ingredient approvals, and supplier compliance, ensuring proper documentation and traceability Identify and mitigate risks related to supplier capability, product quality, and production timelines Manage multiple NPD projects simultaneously, ensuring delivery within timelines and budget constraints Balance consumer expectations, brand standards, operational feasibility, and cost requirements Prepare presentations and updates for senior stakeholders Collaborate cross-functionally with Marketing, Brand, Operations, Quality Assurance, Procurement, Finance, and Supply Chain, and engage with external suppliers, vendors, franchisors, and chefs Operate effectively within a fast-paced, high-volume QSR environment with frequent innovation cycles<br>Education and Experience Bachelor’s degree in Food Science, Food Technology, Food Engineering, or a related field Master’s degree in Food Science, Food Technology, or Business/Innovation is an advantage5–8+ years of experience in food product development, supplier development, New Product Development (NPD), and food R&D or food technology environments Strong industry experience within Quick Service Restaurants (QSR), food manufacturing, FMCG food production, food technology/food science, or central kitchen/food processing operations Proven experience working with cross-functional teams and external suppliers across multiple markets Experience working in multi-brand or multi-market environments is an advantage Relevant certifications such as HACCP, ISO 22000, Certified Food Scientist (CFS), Certified Food Safety and Quality Auditor (CFSQA), Good Manufacturing Practices (GMP), and sensory evaluation or product testing certifications are preferred<br>Skills and Competencies Product development and commercialization expertise Strong project management and ability to manage multiple priorities Commercial acumen including cost, pricing, and margin understanding Strong understanding of food safety, quality, and regulatory standards Analytical thinking and data-driven decision-making Problem-solving and risk assessment capability Strong communication and stakeholder engagement skills Ability to work effectively in fast-paced, high-volume environments Innovation mindset with focus on continuous improvement
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
[Not translated in selected language] <p><span><strong>Senior Business Development Manager – Corporate</strong></span></p><br><br>
<p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br>
<br>
<p><span><strong>About Us</strong></span></p><br><br>
<br>
<p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br>
<br>
<p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br>
<br>
<p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br>
<br>
<p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br>
<p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br>
<br>
<p><span>As a Senior Business Development Manager handling Corporate segment, you will lead and expand the hotel’s corporate business portfolio to drive room nights, corporate partnerships, and overall revenue growth. You will develop and maintain strong relationships with local and international corporate clients, multinational companies, travel management companies, and key business partners. You will also ensure all commercial activities align with the hotel’s luxury brand standards and strategic business objectives.</span></p><br><br>
<br>
<p><span><strong>Key Responsibilities:</strong></span></p><br><br>
<br>
<ul>
<li><span>Identify, develop, and manage corporate accounts to achieve revenue and business targets.</span></li>
<li><span>Build and maintain strong relationships with key corporate decision-makers, travel managers, and procurement teams.</span></li>
<li><span>Negotiate corporate contracts, rates, and commercial agreements in line with hotel policies and revenue strategies.</span></li>
<li><span>Drive new business opportunities through proactive sales activities, networking, and market engagement.</span></li>
<li><span>Monitor corporate business performance, market trends, and competitor activity within the UAE and regional markets.</span></li>
<li><span>Prepare sales reports, forecasts, account plans, and represent the hotel at corporate events, networking forums, and industry functions.</span></li>
<li><span>Collaborate closely with Revenue, Marketing, Reservations, and Operations teams to maximize business opportunities and guest satisfaction.</span></li>
<li><span>Develop strategic account management plans to grow long-term partnerships and repeat business.</span></li>
</ul>
<br>
<p><span><strong>About You:</strong></span></p><br><br>
<br>
<ul>
<li><span>Strong understanding of the UAE corporate market, business trends, and hospitality sales environment.</span></li>
<li><span>Excellent negotiation, relationship management, and stakeholder engagement skills.</span></li>
<li><span>Proven ability to manage corporate contracts, RFPs, and long-term commercial partnerships.</span></li>
<li><span>Analytical and strategic thinking ability to identify growth opportunities within the corporate segment.</span></li>
<li><span>Results-driven mindset with the ability to achieve and exceed revenue targets.</span></li>
<li><span>Bachelor’s degree in hospitality management, Business Administration, Marketing, or a related field.</span></li>
<li><span>Professional certifications in Sales, Revenue Management, or Marketing will be an added advantage.</span></li>
<li><span>Minimum of 5 years of progressive experience in the hospitality industry, with strong exposure to corporate sales and business development.</span></li>
</ul>
<br>
<p><span><strong>Why Join Us:</strong></span></p><br><br>
<br>
<ul>
<li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
<br>
<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
<br>
<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
<br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
[Not translated in selected language] <p><span><strong>Senior Business Development Manager – Corporate</strong></span></p><br><br>
<p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br>
<br>
<p><span><strong>About Us</strong></span></p><br><br>
<br>
<p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br>
<br>
<p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br>
<br>
<p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br>
<br>
<p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br>
<p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br>
<br>
<p><span>As a Senior Business Development Manager handling Corporate segment, you will lead and expand the hotel’s corporate business portfolio to drive room nights, corporate partnerships, and overall revenue growth. You will develop and maintain strong relationships with local and international corporate clients, multinational companies, travel management companies, and key business partners. You will also ensure all commercial activities align with the hotel’s luxury brand standards and strategic business objectives.</span></p><br><br>
<br>
<p><span><strong>Key Responsibilities:</strong></span></p><br><br>
<br>
<ul>
<li><span>Identify, develop, and manage corporate accounts to achieve revenue and business targets.</span></li>
<li><span>Build and maintain strong relationships with key corporate decision-makers, travel managers, and procurement teams.</span></li>
<li><span>Negotiate corporate contracts, rates, and commercial agreements in line with hotel policies and revenue strategies.</span></li>
<li><span>Drive new business opportunities through proactive sales activities, networking, and market engagement.</span></li>
<li><span>Monitor corporate business performance, market trends, and competitor activity within the UAE and regional markets.</span></li>
<li><span>Prepare sales reports, forecasts, account plans, and represent the hotel at corporate events, networking forums, and industry functions.</span></li>
<li><span>Collaborate closely with Revenue, Marketing, Reservations, and Operations teams to maximize business opportunities and guest satisfaction.</span></li>
<li><span>Develop strategic account management plans to grow long-term partnerships and repeat business.</span></li>
</ul>
<br>
<p><span><strong>About You:</strong></span></p><br><br>
<br>
<ul>
<li><span>Strong understanding of the UAE corporate market, business trends, and hospitality sales environment.</span></li>
<li><span>Excellent negotiation, relationship management, and stakeholder engagement skills.</span></li>
<li><span>Proven ability to manage corporate contracts, RFPs, and long-term commercial partnerships.</span></li>
<li><span>Analytical and strategic thinking ability to identify growth opportunities within the corporate segment.</span></li>
<li><span>Results-driven mindset with the ability to achieve and exceed revenue targets.</span></li>
<li><span>Bachelor’s degree in hospitality management, Business Administration, Marketing, or a related field.</span></li>
<li><span>Professional certifications in Sales, Revenue Management, or Marketing will be an added advantage.</span></li>
<li><span>Minimum of 5 years of progressive experience in the hospitality industry, with strong exposure to corporate sales and business development.</span></li>
</ul>
<br>
<p><span><strong>Why Join Us:</strong></span></p><br><br>
<br>
<ul>
<li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
<br>
<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
<br>
<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
<br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
[Not translated in selected language] <p><span><strong>Senior Business Development Manager – Corporate</strong></span></p><br><br>
<p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br>
<br>
<p><span><strong>About Us</strong></span></p><br><br>
<br>
<p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br>
<br>
<p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br>
<br>
<p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br>
<br>
<p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br>
<p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br>
<br>
<p><span>As a Senior Business Development Manager handling Corporate segment, you will lead and expand the hotel’s corporate business portfolio to drive room nights, corporate partnerships, and overall revenue growth. You will develop and maintain strong relationships with local and international corporate clients, multinational companies, travel management companies, and key business partners. You will also ensure all commercial activities align with the hotel’s luxury brand standards and strategic business objectives.</span></p><br><br>
<br>
<p><span><strong>Key Responsibilities:</strong></span></p><br><br>
<br>
<ul>
<li><span>Identify, develop, and manage corporate accounts to achieve revenue and business targets.</span></li>
<li><span>Build and maintain strong relationships with key corporate decision-makers, travel managers, and procurement teams.</span></li>
<li><span>Negotiate corporate contracts, rates, and commercial agreements in line with hotel policies and revenue strategies.</span></li>
<li><span>Drive new business opportunities through proactive sales activities, networking, and market engagement.</span></li>
<li><span>Monitor corporate business performance, market trends, and competitor activity within the UAE and regional markets.</span></li>
<li><span>Prepare sales reports, forecasts, account plans, and represent the hotel at corporate events, networking forums, and industry functions.</span></li>
<li><span>Collaborate closely with Revenue, Marketing, Reservations, and Operations teams to maximize business opportunities and guest satisfaction.</span></li>
<li><span>Develop strategic account management plans to grow long-term partnerships and repeat business.</span></li>
</ul>
<br>
<p><span><strong>About You:</strong></span></p><br><br>
<br>
<ul>
<li><span>Strong understanding of the UAE corporate market, business trends, and hospitality sales environment.</span></li>
<li><span>Excellent negotiation, relationship management, and stakeholder engagement skills.</span></li>
<li><span>Proven ability to manage corporate contracts, RFPs, and long-term commercial partnerships.</span></li>
<li><span>Analytical and strategic thinking ability to identify growth opportunities within the corporate segment.</span></li>
<li><span>Results-driven mindset with the ability to achieve and exceed revenue targets.</span></li>
<li><span>Bachelor’s degree in hospitality management, Business Administration, Marketing, or a related field.</span></li>
<li><span>Professional certifications in Sales, Revenue Management, or Marketing will be an added advantage.</span></li>
<li><span>Minimum of 5 years of progressive experience in the hospitality industry, with strong exposure to corporate sales and business development.</span></li>
</ul>
<br>
<p><span><strong>Why Join Us:</strong></span></p><br><br>
<br>
<ul>
<li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
<br>
<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
<br>
<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
<br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
[Not translated in selected language] <p><span><strong>Senior Business Development Manager – Corporate</strong></span></p><br><br>
<p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br>
<br>
<p><span><strong>About Us</strong></span></p><br><br>
<br>
<p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br>
<br>
<p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br>
<br>
<p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br>
<br>
<p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br>
<p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br>
<br>
<p><span>As a Senior Business Development Manager handling Corporate segment, you will lead and expand the hotel’s corporate business portfolio to drive room nights, corporate partnerships, and overall revenue growth. You will develop and maintain strong relationships with local and international corporate clients, multinational companies, travel management companies, and key business partners. You will also ensure all commercial activities align with the hotel’s luxury brand standards and strategic business objectives.</span></p><br><br>
<br>
<p><span><strong>Key Responsibilities:</strong></span></p><br><br>
<br>
<ul>
<li><span>Identify, develop, and manage corporate accounts to achieve revenue and business targets.</span></li>
<li><span>Build and maintain strong relationships with key corporate decision-makers, travel managers, and procurement teams.</span></li>
<li><span>Negotiate corporate contracts, rates, and commercial agreements in line with hotel policies and revenue strategies.</span></li>
<li><span>Drive new business opportunities through proactive sales activities, networking, and market engagement.</span></li>
<li><span>Monitor corporate business performance, market trends, and competitor activity within the UAE and regional markets.</span></li>
<li><span>Prepare sales reports, forecasts, account plans, and represent the hotel at corporate events, networking forums, and industry functions.</span></li>
<li><span>Collaborate closely with Revenue, Marketing, Reservations, and Operations teams to maximize business opportunities and guest satisfaction.</span></li>
<li><span>Develop strategic account management plans to grow long-term partnerships and repeat business.</span></li>
</ul>
<br>
<p><span><strong>About You:</strong></span></p><br><br>
<br>
<ul>
<li><span>Strong understanding of the UAE corporate market, business trends, and hospitality sales environment.</span></li>
<li><span>Excellent negotiation, relationship management, and stakeholder engagement skills.</span></li>
<li><span>Proven ability to manage corporate contracts, RFPs, and long-term commercial partnerships.</span></li>
<li><span>Analytical and strategic thinking ability to identify growth opportunities within the corporate segment.</span></li>
<li><span>Results-driven mindset with the ability to achieve and exceed revenue targets.</span></li>
<li><span>Bachelor’s degree in hospitality management, Business Administration, Marketing, or a related field.</span></li>
<li><span>Professional certifications in Sales, Revenue Management, or Marketing will be an added advantage.</span></li>
<li><span>Minimum of 5 years of progressive experience in the hospitality industry, with strong exposure to corporate sales and business development.</span></li>
</ul>
<br>
<p><span><strong>Why Join Us:</strong></span></p><br><br>
<br>
<ul>
<li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
<br>
<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
<br>
<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
<br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
[Not translated in selected language] <p><span><strong>Senior Business Development Manager – Corporate</strong></span></p><br><br>
<p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br>
<br>
<p><span><strong>About Us</strong></span></p><br><br>
<br>
<p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br>
<br>
<p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br>
<br>
<p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br>
<br>
<p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br>
<p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br>
<br>
<p><span>As a Senior Business Development Manager handling Corporate segment, you will lead and expand the hotel’s corporate business portfolio to drive room nights, corporate partnerships, and overall revenue growth. You will develop and maintain strong relationships with local and international corporate clients, multinational companies, travel management companies, and key business partners. You will also ensure all commercial activities align with the hotel’s luxury brand standards and strategic business objectives.</span></p><br><br>
<br>
<p><span><strong>Key Responsibilities:</strong></span></p><br><br>
<br>
<ul>
<li><span>Identify, develop, and manage corporate accounts to achieve revenue and business targets.</span></li>
<li><span>Build and maintain strong relationships with key corporate decision-makers, travel managers, and procurement teams.</span></li>
<li><span>Negotiate corporate contracts, rates, and commercial agreements in line with hotel policies and revenue strategies.</span></li>
<li><span>Drive new business opportunities through proactive sales activities, networking, and market engagement.</span></li>
<li><span>Monitor corporate business performance, market trends, and competitor activity within the UAE and regional markets.</span></li>
<li><span>Prepare sales reports, forecasts, account plans, and represent the hotel at corporate events, networking forums, and industry functions.</span></li>
<li><span>Collaborate closely with Revenue, Marketing, Reservations, and Operations teams to maximize business opportunities and guest satisfaction.</span></li>
<li><span>Develop strategic account management plans to grow long-term partnerships and repeat business.</span></li>
</ul>
<br>
<p><span><strong>About You:</strong></span></p><br><br>
<br>
<ul>
<li><span>Strong understanding of the UAE corporate market, business trends, and hospitality sales environment.</span></li>
<li><span>Excellent negotiation, relationship management, and stakeholder engagement skills.</span></li>
<li><span>Proven ability to manage corporate contracts, RFPs, and long-term commercial partnerships.</span></li>
<li><span>Analytical and strategic thinking ability to identify growth opportunities within the corporate segment.</span></li>
<li><span>Results-driven mindset with the ability to achieve and exceed revenue targets.</span></li>
<li><span>Bachelor’s degree in hospitality management, Business Administration, Marketing, or a related field.</span></li>
<li><span>Professional certifications in Sales, Revenue Management, or Marketing will be an added advantage.</span></li>
<li><span>Minimum of 5 years of progressive experience in the hospitality industry, with strong exposure to corporate sales and business development.</span></li>
</ul>
<br>
<p><span><strong>Why Join Us:</strong></span></p><br><br>
<br>
<ul>
<li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
<br>
<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
<br>
<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
<br>
<br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><strong>About the Role:</strong><br><p>We are seeking a dynamic Facility Management Business Development professional based in Riyadh to drive growth in our FM services portfolio. The successful candidate will identify new market opportunities, cultivate client relationships, and lead proposal development and contract negotiations to achieve revenue targets and expand our footprint in the region.</p><br><strong>Responsibilities:</strong><br><ul><li>Develop and execute a strategic business development plan for facility management services in Riyadh and surrounding areas</li><li>Identify, qualify, and pursue new business opportunities through market research and networking</li><li>Build and maintain strong relationships with key decision-makers in target industries</li><li>Prepare and deliver compelling proposals, presentations, and bids to prospective clients</li><li>Negotiate commercial terms and contracts to secure profitable agreements</li><li>Collaborate with operations and project management teams to ensure seamless handover and service delivery</li><li>Monitor market trends, competitor activities, and client feedback to refine offerings and strategies</li><li>Report on sales pipeline, revenue forecasts, and business development metrics to senior leadership</li></ul><br><strong>Required Qualifications:</strong><br><ul><li>3–4 years of proven business development experience in facility management or related services</li><li>Strong understanding of facility management operations and service offerings</li><li>Demonstrated success in sales negotiation and closing large-scale service contracts</li><li>Excellent client relationship management and communication skills</li><li>Solid project management abilities with attention to detail and deadline-driven mindset</li><li>Fluent in English; Arabic proficiency is highly desirable</li><li>Ability to work independently and travel locally as needed</li></ul><br><strong>Preferred Qualifications:</strong><br><ul><li>Bachelor’s degree in Business Administration, Engineering, Facilities Management, or a related field</li><li>Existing network of contacts within Riyadh’s commercial, healthcare, or governmental sectors</li><li>Experience working with multinational or large regional FM service providers</li><li>Professional certifications such as PMP, IFMA CFM, or equivalent</li><li>Familiarity with local regulations, compliance requirements, and procurement processes in Saudi Arabia</li></ul><br></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
[Not translated in selected language] <p><span><strong>Senior Business Development Manager – Corporate</strong></span></p><br><br>
<p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br>
<br>
<p><span><strong>About Us</strong></span></p><br><br>
<br>
<p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br>
<br>
<p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br>
<br>
<p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br>
<br>
<p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br>
<p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br>
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<p><span>As a Senior Business Development Manager handling Corporate segment, you will lead and expand the hotel’s corporate business portfolio to drive room nights, corporate partnerships, and overall revenue growth. You will develop and maintain strong relationships with local and international corporate clients, multinational companies, travel management companies, and key business partners. You will also ensure all commercial activities align with the hotel’s luxury brand standards and strategic business objectives.</span></p><br><br>
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<p><span><strong>Key Responsibilities:</strong></span></p><br><br>
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<ul>
<li><span>Identify, develop, and manage corporate accounts to achieve revenue and business targets.</span></li>
<li><span>Build and maintain strong relationships with key corporate decision-makers, travel managers, and procurement teams.</span></li>
<li><span>Negotiate corporate contracts, rates, and commercial agreements in line with hotel policies and revenue strategies.</span></li>
<li><span>Drive new business opportunities through proactive sales activities, networking, and market engagement.</span></li>
<li><span>Monitor corporate business performance, market trends, and competitor activity within the UAE and regional markets.</span></li>
<li><span>Prepare sales reports, forecasts, account plans, and represent the hotel at corporate events, networking forums, and industry functions.</span></li>
<li><span>Collaborate closely with Revenue, Marketing, Reservations, and Operations teams to maximize business opportunities and guest satisfaction.</span></li>
<li><span>Develop strategic account management plans to grow long-term partnerships and repeat business.</span></li>
</ul>
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<p><span><strong>About You:</strong></span></p><br><br>
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<ul>
<li><span>Strong understanding of the UAE corporate market, business trends, and hospitality sales environment.</span></li>
<li><span>Excellent negotiation, relationship management, and stakeholder engagement skills.</span></li>
<li><span>Proven ability to manage corporate contracts, RFPs, and long-term commercial partnerships.</span></li>
<li><span>Analytical and strategic thinking ability to identify growth opportunities within the corporate segment.</span></li>
<li><span>Results-driven mindset with the ability to achieve and exceed revenue targets.</span></li>
<li><span>Bachelor’s degree in hospitality management, Business Administration, Marketing, or a related field.</span></li>
<li><span>Professional certifications in Sales, Revenue Management, or Marketing will be an added advantage.</span></li>
<li><span>Minimum of 5 years of progressive experience in the hospitality industry, with strong exposure to corporate sales and business development.</span></li>
</ul>
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<p><span><strong>Why Join Us:</strong></span></p><br><br>
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<ul>
<li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
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<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
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<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Identify and cultivate new business opportunities within target markets, focusing on strategic partnerships </p></li><li><p>Develop and execute comprehensive sales strategies to penetrate new markets and expand existing client relationships.</p></li><li><p>Conduct in-depth market research and competitive analysis to identify emerging trends and unmet customer needs.</p></li><li><p>Build and maintain strong relationships with key stakeholders, including clients, partners, and industry influencers.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree / Intermediate degree Marketing, or a related field knowledge </p></li><li><p>Minimum of 2-3 years of experience in business development, Demonstrated success in identifying and closing high-value deals and exceeding sales targets.</p></li><li><p>Exceptional communication, and presentation skills, with the ability to articulate complex ideas clearly.</p></li></ul><p></p></section>
Business Development Executive – Manpower Supply / Blue-Collar Staffing (UAE) Location: UAE<br>Our client, a leading Workforce Solutions Company in the UAE, is seeking a highly driven Business Development Professional with proven experience in the UAE manpower supply, blue-collar staffing or contract staffing industry.<br>Key Responsibilities<br>Drive new client acquisition and business growth across the UAE. Develop and maintain relationships with key decision-makers. Promote manpower supply and workforce solutions to clients across various sectors. Prepare proposals, negotiate commercial terms, and secure new contracts. Identify market opportunities and build a strong sales pipeline.<br>Requirements<br>5–8 years of UAE business development experience within a manpower supply company, blue-collar staffing firm, facilities management company or contract staffing provider. Strong experience in selling blue-collar manpower solutions is essential. Established network and client relationships within the UAE market. Demonstrated success in winning new business and achieving revenue targets. Excellent communication, presentation, and negotiation skills. Valid UAE driving license and own vehicle is required.<br>Salary : Attractive package, among the best in the industry, along with performance-based incentives and benefits.----------------------------------------------------------------------------------------------------------------Equal Opportunity Employer<br>We are an equal opportunity employer and welcome applications from all qualified candidates. Employment decisions are made based on qualifications, experience, and business requirements, without regard to race, religion, gender, age, nationality, disability, or any other protected characteristic.
<p>A dynamic and results-driven Business Development Executive is required to identify new business opportunities, build client relationships, and support company growth. The selected candidate will play a key role in expanding the customer base and achieving sales targets through strategic outreach and professional communication.</p>
<p>Key Responsibilities:<br />
Identify and develop new business opportunities and clients<br />
Build and maintain strong customer relationships<br />
Conduct market research and competitor analysis<br />
Generate leads through calls, meetings, and networking<br />
Present company services to potential clients<br />
Achieve monthly and quarterly sales targets<br />
Prepare business reports and updates for management</p>
<p>Kindly send your CV: Email: reevadesk0786@gmail.com</p>
<p>A dynamic and results-driven Business Development Executive is required to identify new business opportunities, build client relationships, and support company growth. The selected candidate will play a key role in expanding the customer base and achieving sales targets through strategic outreach and professional communication.</p>
<p>Key Responsibilities:<br />
Identify and develop new business opportunities and clients<br />
Build and maintain strong customer relationships<br />
Conduct market research and competitor analysis<br />
Generate leads through calls, meetings, and networking<br />
Present company services to potential clients<br />
Achieve monthly and quarterly sales targets<br />
Prepare business reports and updates for management</p>
<p>Kindly send your CV: Email: reevadesk0786@gmail.com</p>
<ul><li><p>Identify and develop new business opportunities through outbound prospecting, networking, and referrals.</p></li><li><p>Generate and qualify leads using LinkedIn, email campaigns, cold calling, and other sales channels.</p></li><li><p>Schedule meetings and product demonstrations with prospective clients.</p></li><li><p>Understand client requirements and propose suitable technology solutions.</p></li><li><p>Prepare proposals, negotiate commercial terms, and close deals.</p></li><li><p>Build and maintain long-term relationships with clients.</p></li><li><p>Collaborate with the technical and project teams to ensure smooth project handovers.</p></li><li><p>Maintain accurate sales records and update CRM regularly.</p></li><li><p>Achieve monthly and quarterly sales targets.</p></li><li><p>Stay updated on market trends, competitors, and industry developments for potential growth.</p><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field, with a preference for candidates with advanced degrees.</li><li>At least 3-5 years of proven experience in business development or sales within a relevant industry, demonstrating a strong track record of success.</li><li>Certifications in sales methodologies or business development frameworks to enhance credibility and expertise.</li><li>Experience working in technology, finance, or consulting industries is highly desirable to understand market dynamics.</li></ul>
About the Role<br>The HNWI Business Development Manager is responsible for identifying, engaging, and converting high-net-worth individuals and corporate VIP clients. You will represent Charter Hire’s luxury travel offerings and grow our premium client base through strategic relationship building.<br>Key Responsibilities Develop and execute strategies to acquire new HNWI and UHNW clients. Build and maintain a strong pipeline of qualified prospects through networking, partnerships, and market insights. Present tailored private travel solutions that meet clients' unique requirements. Collaborate with operations to ensure seamless service delivery post-acquisition. Track market trends and identify opportunities for growth within luxury travel sectors. Attend industry events, VIP gatherings, and partner activations to expand brand presence.<br>Requirements5+ years in sales or business development within luxury travel, private aviation, lifestyle services, or similar sectors. Strong network within HNWI/UHNW communities is a major advantage. Exceptional presentation and communication skills. Proven track record of exceeding sales targets and fostering long-term client relationships.
Jones the Grocer is looking for a talented and commercially minded Corporate Development Chef to help shape the future of our food. This is not a traditional kitchen role. You will be our food and taste ambassador, developing modern, flavourful, Australian-influenced menus for our company-owned and franchised stores. You will combine culinary creativity with strong commercial awareness, ensuring every product delivers on taste, presentation, consistency and profitability. What you’ll be responsible for• Develop, test and cost recipes across our main menu, catering, specials, grab-and-go, promotions, pastry and bakery ranges, masterclasses and special projects• Create innovative dishes that reflect the Jones the Grocer identity and evolving market trends• Deliver recipes within food-cost targets while maintaining quality and minimising waste• Work closely with Procurement and approved suppliers to source suitable ingredients and integrate retail products into the menu where commercially viable• Produce clear recipe specifications, costing sheets and operational documentation• Present new products and menu concepts to senior management for tasting and approval• Support menu launches through training, field visits and quality assurance• Work with company-owned stores and franchise partners to achieve consistent execution across all locations• Monitor sales, profitability, top-selling items and slow-moving products to guide menu development decisions• Continually improve food presentation, plating, portioning, garnishing, merchandising and visual displays• Conduct competitor benchmarking and research emerging food and customer trends• Support franchise partners with kitchen and preparation-area planning• Prepare concise monthly reports and recommendations covering menu performance, trends and development priorities• Collaborate closely with Culinary, Operations, Learning and Development, Procurement, Finance, Marketing and franchise teams What we’re looking for• A strong all-round culinary background with a recognised culinary or catering qualification• At least three years’ experience as a Head Chef, Development Chef or in a comparable food-development role• Proven experience in recipe development, menu costing, product testing and implementation• Strong knowledge of modern café food, with good exposure to pastry and bakery• A creative approach balanced by strong commercial and food-cost awareness• Excellent presentation, communication and stakeholder-management skills• Ability to translate creative ideas into clear, scalable recipes that can be consistently executed across multiple locations• Strong planning, organisation and attention to detail• Confidence using Microsoft Office and recipe, retail or document-management systems• Fluent written and spoken English• Valid driving licence and the ability to travel regionally and internationally• Flexibility to work extended hours when required for launches, training or special projects The right person You are a passionate foodie with a creative edge, strong culinary instincts and infectious enthusiasm. You understand that a successful menu must do more than taste great—it must look exceptional, perform commercially and be consistently executable across every store. If you are excited by the opportunity to influence menus across an international food brand, we would love to hear from you.
Role Description We are seeking a strategic and results-driven Business Development & Partnership Manager to identify growth opportunities, build long-term strategic partnerships, and expand business relationships that support organizational success. This role is responsible for developing business development strategies, managing partner relationships, negotiating commercial agreements, and collaborating with cross-functional teams to drive revenue growth and market expansion. The ideal candidate is an excellent communicator, relationship builder, and strategic thinker with a strong commercial mindset. Key responsibilities include:Develop and execute business development and partnership strategies aligned with organizational goals and growth objectives. Identify, evaluate, and pursue new business opportunities, strategic alliances, and partnership initiatives. Build, maintain, and strengthen long-term relationships with clients, partners, vendors, and key stakeholders. Conduct market research, competitor analysis, and industry trend assessments to identify emerging business opportunities. Lead partnership discussions, commercial negotiations, and contract development while ensuring mutually beneficial outcomes. Collaborate with sales, marketing, product, operations, finance, and leadership teams to develop integrated growth strategies. Prepare business proposals, partnership presentations, commercial agreements, and executive reports. Monitor partnership performance, business development activities, and key performance indicators (KPIs) to measure success. Manage the end-to-end partnership lifecycle, including onboarding, engagement, performance reviews, and renewal planning. Identify opportunities to improve customer acquisition, partner engagement, revenue generation, and market penetration. Support product launches, strategic initiatives, and cross-functional projects that contribute to business growth. Ensure compliance with organizational policies, contractual obligations, regulatory requirements, and governance standards. Utilize CRM systems, business intelligence tools, and analytics platforms to manage pipelines, monitor performance, and generate actionable insights. Stay informed about industry developments, emerging technologies, AI-powered business solutions, and market trends. Mentor team members and promote collaboration, knowledge sharing, and continuous improvement where appropriate. Drive innovation by recommending new partnership models, business strategies, and operational improvements that enhance organizational performance and long-term success. Qualifications Bachelor's degree in Business Administration, Marketing, Management, Economics, International Business, Communications, or a related field. Strong understanding of business development, strategic partnerships, account management, sales strategy, and commercial operations. Knowledge of market analysis, customer relationship management, contract negotiation, and partnership lifecycle management. Familiarity with CRM platforms such as Salesforce, Hub Spot, Microsoft Dynamics 365, Zoho CRM, or similar systems. Understanding of business planning, financial analysis, budgeting, forecasting, and performance measurement. Experience with business intelligence and reporting tools such as Power BI, Tableau, Google Analytics, or similar platforms is an advantage. Strong analytical, negotiation, and problem-solving skills. Excellent written, verbal, presentation, and stakeholder management abilities. Proven ability to build and maintain strong professional relationships with internal and external stakeholders. Strong organizational and project management skills with the ability to manage multiple business initiatives simultaneously. High attention to detail with a commitment to professionalism, quality, and customer satisfaction. Ability to work independently while collaborating effectively with cross-functional teams in a fast-paced environment. Adaptability and willingness to learn emerging AI-powered business technologies, digital partnership platforms, and evolving market practices. Professional attitude with integrity, accountability, resilience, and a results-oriented mindset. Strong commercial awareness with the ability to identify strategic opportunities, create long-term value, and drive sustainable business growth. Commitment to developing impactful partnerships, expanding market opportunities, and delivering measurable business outcomes that contribute to long-term organizational success.
Role Description We are seeking a strategic and results-driven Business Development & Partnership Manager to identify growth opportunities, build long-term strategic partnerships, and expand business relationships that support organizational success. This role is responsible for developing business development strategies, managing partner relationships, negotiating commercial agreements, and collaborating with cross-functional teams to drive revenue growth and market expansion. The ideal candidate is an excellent communicator, relationship builder, and strategic thinker with a strong commercial mindset. Key responsibilities include:Develop and execute business development and partnership strategies aligned with organizational goals and growth objectives. Identify, evaluate, and pursue new business opportunities, strategic alliances, and partnership initiatives. Build, maintain, and strengthen long-term relationships with clients, partners, vendors, and key stakeholders. Conduct market research, competitor analysis, and industry trend assessments to identify emerging business opportunities. Lead partnership discussions, commercial negotiations, and contract development while ensuring mutually beneficial outcomes. Collaborate with sales, marketing, product, operations, finance, and leadership teams to develop integrated growth strategies. Prepare business proposals, partnership presentations, commercial agreements, and executive reports. Monitor partnership performance, business development activities, and key performance indicators (KPIs) to measure success. Manage the end-to-end partnership lifecycle, including onboarding, engagement, performance reviews, and renewal planning. Identify opportunities to improve customer acquisition, partner engagement, revenue generation, and market penetration. Support product launches, strategic initiatives, and cross-functional projects that contribute to business growth. Ensure compliance with organizational policies, contractual obligations, regulatory requirements, and governance standards. Utilize CRM systems, business intelligence tools, and analytics platforms to manage pipelines, monitor performance, and generate actionable insights. Stay informed about industry developments, emerging technologies, AI-powered business solutions, and market trends. Mentor team members and promote collaboration, knowledge sharing, and continuous improvement where appropriate. Drive innovation by recommending new partnership models, business strategies, and operational improvements that enhance organizational performance and long-term success. Qualifications Bachelor's degree in Business Administration, Marketing, Management, Economics, International Business, Communications, or a related field. Strong understanding of business development, strategic partnerships, account management, sales strategy, and commercial operations. Knowledge of market analysis, customer relationship management, contract negotiation, and partnership lifecycle management. Familiarity with CRM platforms such as Salesforce, Hub Spot, Microsoft Dynamics 365, Zoho CRM, or similar systems. Understanding of business planning, financial analysis, budgeting, forecasting, and performance measurement. Experience with business intelligence and reporting tools such as Power BI, Tableau, Google Analytics, or similar platforms is an advantage. Strong analytical, negotiation, and problem-solving skills. Excellent written, verbal, presentation, and stakeholder management abilities. Proven ability to build and maintain strong professional relationships with internal and external stakeholders. Strong organizational and project management skills with the ability to manage multiple business initiatives simultaneously. High attention to detail with a commitment to professionalism, quality, and customer satisfaction. Ability to work independently while collaborating effectively with cross-functional teams in a fast-paced environment. Adaptability and willingness to learn emerging AI-powered business technologies, digital partnership platforms, and evolving market practices. Professional attitude with integrity, accountability, resilience, and a results-oriented mindset. Strong commercial awareness with the ability to identify strategic opportunities, create long-term value, and drive sustainable business growth. Commitment to developing impactful partnerships, expanding market opportunities, and delivering measurable business outcomes that contribute to long-term organizational success.
We are seeking a motivated, results-driven, and well-organized Sales Manager with a strong ability to identify new business opportunities, develop lasting client relationships, and drive revenue growth. The ideal candidate will have a proven track record in sales, business development, and account management within the hospitality or events industry. This will be a full time position at Hard Rock Dubai Sports City. <br> <br>Responsibilities:<br> <br>Sales <br>● Drive sales growth by securing corporate, group, and event bookings while increasing market share. <br>● Manage the end-to-end sales process, including inquiries, proposals, contracts, confirmations, and billing. <br>● Coordinate with internal teams to ensure seamless execution of meetings, events, and group bookings. <br>● Represent the brand at trade shows, networking events, and industry functions to generate leads and build client relationships. <br>● Maintain strong client relationships through referral programs, timely responses, and exceptional service. <br>● Collaborate with the Marketing team to maintain up-to-date sales collateral, menus, and promotional materials.<br> <br>Partnerships <br>● Build and maintain strategic partnerships with corporate clients, event planners, tourism boards, DMCs, OTAs, and travel agencies. <br>● Identify and develop new partnership opportunities to expand business and increase revenue. <br>● Leverage existing partnerships to maximize bookings and overall business performance. <br>● Foster strong relationships with industry stakeholders to enhance the brand's presence and <br>generate new leads.<br> <br>Qualifications: <br>● 2-3 years of experience in Sales/Business Development <br>● Excellent Communication Skills <br>● Experience with CRM Platforms <br>● Proficiency in Microsoft Office Suite (Excel, Word, Power Point).<br><br>Skills:<br>● Ability to think out of the box <br>● Strong Problem-Solving Skills <br>● Genuine Enthusiasm and Aptitude for Sales <br>● Knowledge of the hospitality, food & beverage, or events industry is an advantage. <br>● Ability to work independently as well as collaboratively within a team. <br>● Excellent organizational, time management, and prioritization abilities.
Company Description DL GENERAL TRADING PRIVATE LIMITED is a diversified trading company offering a wide range of products and services, including import and export of food and beverages, electronics, garments, household products, and marine and commercial supplies. The company also provides customized product sourcing solutions tailored to specific business needs, as well as logistics and supply chain services to ensure seamless delivery and operational efficiency. With a strong focus on reliability, cost-effectiveness, and customer-centric solutions, DL GENERAL TRADING PRIVATE LIMITED aims to create long-term value for its partners and clients. The company’s vision is to become a globally recognized leader in trading and manufacturing, supported by strategic sourcing, operational excellence, and strong market relationships.<br>Role Description This is a full-time, on-site Business Development Manager role based in Dubai, United Arab Emirates. The Business Development Manager will identify and pursue new business opportunities across the company’s product and service portfolio, build and maintain relationships with key clients and partners, and develop strategies to expand market presence locally and internationally. Daily responsibilities include prospecting and lead generation, conducting market research, preparing proposals and quotations, negotiating contracts, and coordinating with internal teams such as sourcing, operations, and logistics to ensure successful delivery. The role also involves monitoring sales performance, analyzing trends, providing regular reports to leadership, and contributing to pricing, promotional, and partnership initiatives to drive sustainable growth.<br>Qualifications<br> Strong business development, sales, and account management skills, with a track record of meeting or exceeding targets. Experience in international trade, import/export operations, and basic knowledge of logistics and supply chain processes. Market research, analytical, and strategic planning skills to identify opportunities and develop growth plans. Excellent communication, negotiation, and presentation skills, with the ability to build long-term client relationships. Ability to collaborate with cross-functional teams, manage multiple priorities, and solve problems proactively. Prior experience in trading, FMCG, electronics, garments, or related sectors is highly beneficial. Bachelor’s degree in Business, Marketing, International Trade, or a related field; advanced qualifications are an advantage. Proficiency in English; knowledge of additional languages relevant to target markets is a plus. Comfort working in a fast-paced, multicultural environment and willingness to travel regionally as needed.
<h2 class="h5">Job description</h2>
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<span>Job Title: Service Development Specialist / Service Design Specialist Department: Service Development Department Job Purpose The Service Development Specialist will support the Service Development Department in improving, redesigning, and enhancing customer services and internal processes.<br> The role focuses on customer journey mapping, business process reengineering, digital service design, service documentation, and service performance improvement to ensure efficient, customer-centric, and high-quality service delivery.<br> Key Responsibilities Prepare and update customer journey maps to identify customer needs, pain points, service gaps, and improvement opportunities.<br> Support in business process reengineering by reviewing current processes, identifying inefficiencies, and proposing improved workflows.<br> Contribute to the design and enhancement of digital services , ensuring services are user-friendly, efficient, and aligned with government digital transformation standards.<br> Prepare and maintain service design documents , including service flow, customer touchpoints, process steps, roles and responsibilities, and improvement recommendations.<br> Use appropriate service design tools to develop service blueprints, journey maps, process maps, and improvement plans.<br> Monitor and analyze service performance indicators , customer feedback, service quality results, and operational performance reports.<br> Coordinate with internal departments and stakeholders to collect requirements, validate service improvement initiatives, and follow up on action plans.<br> Support the implementation of service enhancement initiatives and track progress against agreed timelines.<br> Prepare presentations, reports, dashboards, and documentation using Microsoft Office tools.<br> Ensure all proposed service improvements are aligned with customer-centricity, efficiency, compliance, and FTA service standards.<br> Qualifications Bachelor’s degree in Business Administration, Management, Industrial Engineering, Service Design, Digital Transformation, or any related field.<br> Certification or training in service design, customer experience, business process management, Lean Six Sigma, or digital transformation is an advantage.<br> Experience Minimum 3 to 5 years of experience in service development, customer experience, business process improvement, service design, digital services, or related fields.<br> Previous experience with government entities, semi-government entities, or customer-facing service environments is preferred.<br> Experience in preparing service design documents, customer journey maps, process flows, and performance reports is highly preferred.<br> Required Technical Skills The candidate should have experience or strong knowledge in: Customer Journey Mapping Business Process Reengineering Digital Service Design Service Design Documentation Service Blueprinting and Process Mapping Service Performance Measurement Microsoft Office, especially Excel, PowerPoint, Word, and Outlook Reporting and presentation preparation Stakeholder coordination and requirement gathering Required Soft Skills Strong problem-solving skills Negotiation and communication skills Customer-centric mindset Proactive thinking and initiative Analytical thinking Attention to detail Ability to work with multiple stakeholders Ability to work under pressure and meet deadlines Professional written and verbal communication skills</span> </div>