Head Pastry Jobs in UAE

About the Company<br>We are a fast-growing e-commerce company operating multiple consumer brands, including a women’s fashion brand focused on a specific niche and potentially a health and supplement brand. Our team is small, international, and performance-driven. We move quickly, value ownership, and are building the operational structure required for the next stage of growth.<br>About the Role<br>We are looking for a Finance Manager to take ownership of financial reporting, cashflow visibility, cost control, and financial processes across the business. This is a hands-on finance role with significant responsibility. The right person will help us build a clear financial foundation, improve decision-making, and give the founders and management team a reliable understanding of the company’s performance.<br>Responsibilities<br>Managing and improving the company’s financial reporting structure Preparing monthly, quarterly, and yearly financial reports Creating and maintaining clear P&L reports across brands, markets, and channels Building reliable cashflow overviews and cashflow forecasts Monitoring revenue, expenses, margins, and profitability Tracking key e-commerce costs, including product costs, shipping, fulfillment, payment fees, refunds, chargebacks, duties, taxes, subscriptions, and advertising spend Supporting margin analysis by product, market, sales channel, and campaign where possible Identifying cost leakages, financial risks, and opportunities to improve profitability Coordinating bookkeeping, accounting, invoices, payments, and financial documentation Ensuring financial data is accurate, organized, and available for decision-making Working with external accountants, tax advisors, banks, payment providers, and other financial partners when needed Supporting budgeting, forecasting, and financial planning Creating better internal finance processes, controls, and documentation Helping the founders understand the financial performance of the business in a clear and practical way<br>Qualifications<br>We are looking for a structured, analytical, and hands-on finance professional who can operate independently and bring clarity to a growing business. You should be comfortable working in an environment where not everything is already perfectly organized. A major part of this role is to build structure, improve reporting, and create reliable financial processes.<br>Required Skills<br>Have experience in finance, accounting, controlling, financial operations, or a similar role Understand P&L management, cashflow, margin analysis, and financial reporting Are confident preparing monthly reports and management summaries Can work with messy or incomplete financial data and turn it into clear reporting Are highly skilled with spreadsheets and financial tools Understand how to analyze costs, profitability, and financial performance Are detail-oriented, organized, and accurate Can communicate financial information in a simple and useful way Are proactive in identifying problems and proposing improvements Can work independently without constant direction Have strong English communication skills Are comfortable working remotely with an international team<br>Preferred Skills<br>E-commerce experience is a strong advantage. Experience with e-commerce finance is highly valuable for this role. Relevant experience may include:<br>Shopify reporting Meta Ads / Google Ads spend analysis Payment processors such as Stripe, Pay Pal, Klarna, Airwallex, or similar3PL and fulfillment invoices Inventory, supplier payments, and stock planning Product margin analysis International sales, VAT, duties, and cross-border operations Refunds, chargebacks, and payment reconciliation Accounting and bookkeeping systems<br>Pay range and compensation package<br>Success in this role means that the company has clear, reliable, and actionable financial visibility. We want to understand:<br>Our real monthly profit and loss Our cash position and expected cashflow Which products, markets, and channels are most profitable Where costs are increasing Where money is leaking What our true margins are after all relevant e-commerce costs Which decisions should be made based on the numbers<br>Over time, this role should help the business move from reactive financial management to structured financial control and planning.<br>What we offer<br>A remote role in a fast-growing e-commerce company High ownership and responsibility Direct collaboration with the founders The opportunity to build the finance function from the ground up A small, performance-driven international team Room to grow as the company grows Performance-based upside for people who create real value

Our client is looking for a Business Development Manager to identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts, planning, following new business opportunities and setting up meetings with the clients.<br>Here's a portrait of what our ideal candidate would look like BDM will be responsible for building new key customer relationships as well as identifying new business opportunities to provide facility management services Responsible for arranging client meetings, visiting suppliers and consultants and generally opening the door for the company technical teams to develop proposals for work as well as attending industry functions, organizing marketing events. Provide guidance and leadership to department employees to ensure effective and efficient flow of work Achieving sales targets and securing and closing new contracts in UAE ( All Emirates) New business development, and managing existing accounts, contracts and renewals. Job costing, tenders, pricing and commercial documentation. BD Manager is involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises. Likely areas of responsibility include soft & hard services. Appreciation of the tender process with regards to commercial and public sector procurement are also key attributes will need to demonstrate. Preparing documents to put out tenders for contractors Project management and supervising and coordinating work of contractors.<br><br>Experience (experience required for the job) Hands on facilities management background. Essential to have technical knowledge Must have recent UAE FM experience Proven sales track record within Facilities Management Min 5yrs experience in Business Development UAE Driving License<br>We're looking for a very specific candidate for the role. If you think you're that person, we're really looking forward to hearing from you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>We are looking for a passionate and experienced <strong>Front Office Manager</strong> to lead our Front Office operations and deliver exceptional guest experiences. The successful candidate will oversee the daily operations of the Front Office, ensure service excellence, maximize room revenue, lead and develop the team, and maintain the highest operational standards.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Oversee the daily operations of the Front Office to ensure exceptional guest service and smooth hotel operations.</li><li>Monitor room inventory, room availability, room types, and rate categories to maximize occupancy, ADR, and revenue.</li><li>Ensure accurate room counts, guest profiles, registration records, and Front Office reports.</li><li>Provide personalized service and recognition to VIPs, repeat guests, and special arrivals.</li><li>Conduct regular inspections of the lobby, reception, cashier area, and VIP rooms to maintain presentation and cleanliness standards.</li><li>Coordinate closely with Housekeeping to ensure rooms are ready on arrival and guest requests are fulfilled.</li><li>Liaise with the Finance team to ensure compliance with credit policies and accurate guest billing.</li><li>Review operational reports, monitor Front Office procedures, and ensure compliance with company standards.</li><li>Lead, coach, train, and motivate the Front Office team to achieve operational and service excellence.</li><li>Ensure all team members complete mandatory training and maintain high standards of grooming, professionalism, and conduct.</li><li>Conduct daily briefings, effective shift handovers, and maintain strong communication with all hotel departments.</li><li>Monitor guest feedback, quality audit results, and implement initiatives to improve guest satisfaction.</li><li>Drive upselling and revenue-generating initiatives while ensuring Front Desk associates achieve room revenue targets.</li><li>Ensure all close-of-day procedures, reports, and non-guaranteed reservation releases are completed accurately and on time.</li><li>Maintain a high level of product knowledge of the hotel and local area and actively promote hotel facilities and services.</li><li>Handle guest concerns professionally and ensure service recovery is carried out effectively when required.</li></ul><br>Qualifications<br><br><p><strong>Qualifications</strong></p><br><ul><li>Previous experience as a Front Office Manager or Assistant Front Office Manager in a hotel environment.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Excellent knowledge of Front Office operations and hotel PMS systems (Opera experience preferred).</li><li>Proven ability to deliver exceptional guest service while achieving operational and revenue objectives.</li><li>Ability to work in a fast-paced environment with flexibility to work shifts, weekends, and public holidays.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Regional Internal Controls Manager supports the effective operation and continuous improvement of the financial control environment across their assigned region. The role ensures the consistent application of the Group’s risk and control Matrix (RACM) and provides regional oversight, monitoring, training, and operational support to in‑country finance teams.</p><br><p>The role works closely with Regional Finance Controllers, BU Controllers and Group Internal Controls to strengthen governance, remediate control gaps, monitor compliance, and support delivery of a high‑quality second line of defence within the region.</p><br><p>This role does not design Group policies but ensures their rigorous operationalisation at regional level.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Regional Control Environment</strong></p><br><ul> <li>Implementation of Group control policies and processes, ensuring clear communication and adoption at regional level.</li> <li>Coordinate the regional annual control assessment cycle, ensuring timely completion of reviews and submissions to Group Internal Controls.</li> <li>Monitor compliance with RACM and the Business Control Framework across country teams.</li> <li>Identify, track and support remediation of control deficiencies within the region</li></ul><p><strong>Governance, Controls &amp; Audit Management</strong></p><br><ul> <li>Support internal assurance reviews across regional entities and assist in preparing follow‑up action plans.&nbsp;</li> <li>Work with Group Internal Audit and Head of Internal Controls on scheduling and supporting audit activity within the region.&nbsp;</li> <li>Assist in preparing regional finance governance reporting for presentation to Regional leadership and controllers.&nbsp;</li> <li>Maintain accurate regional controls documentation, ensuring standardisation across countries.</li></ul><p><strong>Finance Systems, Processes &amp; Operational Excellence</strong></p><br><ul> <li>Provide regional input to finance system controls, including testing and monitoring of key automated controls.&nbsp;</li> <li>Work with country finance teams to improve control effectiveness, efficiency and documentation quality.&nbsp;</li> <li>Support month‑end and year‑end close controls, ensuring accurate and timely submissions in accordance with Group timelines.</li></ul><p><strong>Training, Capability building &amp; Culture</strong></p><br><ul> <li>Deliver training to regional and in‑country finance teams on Group controls, RACM, BCF and good practice.&nbsp;</li> <li>Explain control expectations and support teams in embedding improved processes.&nbsp;</li> <li>Promote a culture of strong governance, accountability and continuous improvement across the finance community in the region.</li></ul><p><strong>LEVEL OF INFLUENCE &amp; DECISION-MAKING AUTHORITY</strong></p><br><p>Influence is primarily exerted through subject‑matter expertise, quality of review, and ability to engage with regional finance teams to ensure conformance with Group control expectations. The role works closely with and provides recommendations but does not own Group policy or set Group‑wide control principles</p><br><p><strong>LEVEL OF INFLUENCE &amp; DECISION-MAKING AUTHORITY</strong></p><br><p><strong>LEVEL OF INFLUENCE &amp; DECISION-MAKING AUTHORITY</strong></p><br><br>Qualifications:<br><p><strong>Qualifications:</strong></p><br><ul> <li>Accounting qualification (ICAS, ICAEW, ACCA, CIMA, CPA) or equivalent experience</li></ul><p><strong>Knowledge, skills and experience:</strong></p><br><ul> <li>Strong experience in financial controls, internal audit, or finance operations within a multinational environment.</li> <li>Good understanding of IFRS, control frameworks and financial governance requirements.</li> <li>Ability to work across multiple countries and cultures.</li> <li>Demonstrated ability to influence stakeholders and support remediation activities.</li> <li>Practical mindset and strong organisational skills..</li></ul><p><strong>Personal attributes:</strong></p><br><ul> <li>Hands‑on approach with strong attention to detail.&nbsp;</li> <li>Collaborative, supportive and able to build trust with finance teams.&nbsp;</li> <li>Clear and confident communicator.&nbsp;</li> <li>Continuous improvement mindset</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Title</strong></p><p>Head of Operations – Commercial &amp; Customer Lifecycle</p><p><strong>Reporting To</strong></p><p>Executive Director – Commercial</p><p><strong>Location</strong></p><p>Abu Dhabi, UAE</p><p><strong>Role Purpose</strong></p><p>The Head of Operations – Commercial &amp; Customer Lifecycle is responsible for leading and optimizing the end-to-end operational framework supporting the customer journey across all real estate developments, from inventory setup and customer onboarding through collections, post-sales administration, and final handover.</p><p>The role serves as the operational backbone of the Commercial division, ensuring process excellence, CRM governance, compliance, digitization, revenue protection, and seamless coordination across Marketing, Sales, Finance, Legal, Customer Service, and Project Delivery functions.</p><p>The position focuses on operational efficiency, customer lifecycle management, process automation, and governance rather than direct sales generation.</p><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Key Responsibilities</strong></p><p><strong>Commercial Operations &amp; Inventory Management</strong></p><ul><li><p>Lead inventory administration and governance across all projects.</p></li><li><p>Oversee unit creation, pricing uploads, availability controls, and release schedules.</p></li><li><p>Establish and maintain operational policies and SOPs for commercial processes.</p></li><li><p>Ensure readiness for project launches, including documentation, approval workflows, inventory setup, and broker onboarding.</p></li><li><p>Drive process standardization and operational controls.</p></li></ul><p><strong>CRM Governance &amp; Process Excellence</strong></p><ul><li><p>Own and govern Salesforce CRM and customer lifecycle processes.</p></li><li><p>Lead CRM administrators and ensure data integrity and reporting accuracy.</p></li><li><p>Establish workflow automation and digitization initiatives.</p></li><li><p>Manage KYC and customer onboarding processes in collaboration with Compliance teams.</p></li><li><p>Develop dashboards, KPIs, reporting frameworks, and operational analytics.</p></li><li><p>Improve operational efficiency through process optimization and technology adoption.</p></li></ul><p><strong>Customer Lifecycle Management</strong></p><ul><li><p>Oversee customer relationship management activities throughout the ownership journey.</p></li><li><p>Manage customer communications relating to payments, contractual milestones, construction updates, and handover readiness.</p></li><li><p>Ensure effective administration of SPA amendments, NOCs, unit transfers, and customer requests.</p></li><li><p>Supervise customer service and post-sales teams to deliver high service standards.</p></li></ul><p><strong>Collections &amp; Revenue Protection</strong></p><ul><li><p>Oversee collections operations and installment tracking.</p></li><li><p>Lead structured default recovery and settlement processes.</p></li><li><p>Monitor aging reports and payment compliance.</p></li><li><p>Coordinate with Finance and Legal teams on customer account management and recovery actions.</p></li><li><p>Ensure timely collection activities and protection of company revenues.</p></li></ul><p><strong>Handover Operations</strong></p><ul><li><p>Lead handover readiness activities and customer transition processes.</p></li><li><p>Oversee final settlements and handover documentation.</p></li><li><p>Coordinate snagging, customer notifications, and unit possession procedures.</p></li><li><p>Work closely with Project Delivery and Finance teams to ensure smooth handovers.</p></li></ul><p><strong>Team Leadership</strong></p><p>Lead and develop teams responsible for:</p><ul><li><p>Commercial Operations</p></li><li><p>CRM Administration</p></li><li><p>Customer Service</p></li><li><p>Call Center Operations</p></li><li><p>Post-Sales Operations</p></li><li><p>Collections</p></li></ul><p>Establish KPIs, performance standards, and a culture of accountability, operational excellence, and continuous improvement.</p><p><strong>Strategic Responsibilities</strong></p><ul><li><p>Drive digitization and automation initiatives across the commercial operations framework.</p></li><li><p>Build scalable systems and processes to support future project growth.</p></li><li><p>Enhance reporting, forecasting, and operational transparency.</p></li><li><p>Identify and eliminate process bottlenecks.</p></li><li><p>Ensure compliance with ADREC, ADGM, DLD, AML/KYC, and internal governance requirements.</p></li><li><p>Support the Executive Director – Commercial in strategic planning and operational transformation initiatives.</p></li></ul><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's degree in Business Administration, Operations Management, Real Estate, or a related field.</p></li><li><p>Minimum 10 years of experience in real estate operations within a developer environment.</p></li><li><p>Minimum 5 years in a senior leadership position overseeing commercial operations, CRM, customer lifecycle management, collections, and post-sales functions.</p></li><li><p>Strong experience in Salesforce CRM, process automation, reporting, and operational governance.</p></li><li><p>Strong understanding of UAE real estate regulations and customer lifecycle processes.</p></li></ul><p><strong>Core Competencies</strong></p><ul><li><p>Operational Excellence</p></li><li><p>Customer Lifecycle Management</p></li><li><p>Process Digitization and Automation</p></li><li><p>CRM Governance</p></li><li><p>Collections and Revenue Protection</p></li><li><p>Regulatory Compliance</p></li><li><p>Cross-Functional Leadership</p></li><li><p>Strategic Planning</p></li><li><p>Data Analytics and Reporting</p></li><li><p>Continuous Improvement</p></li></ul><br><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><ul> <li>The Global Trading Operations (GTO) brings together the Global Markets Middle Office Team, In-Country Markets Operations, Markets Reference Data, Markets Trade Control &amp; Supervision and the CoE footprint to foster consistency in client and business face-off across products and geographies.&nbsp;</li> <li>Reporting directly to the Global Head of Trading Operations and Int Markets Oversight, the successful candidate will lead the Global Trading Middle Offices for Credit (Credit Flow &amp; Repo, Structured Credit, Loans, Issuance, GCM). The candidate will manage an organisation of c.65 employees across NYC, London, Warsaw, Dubai, Bangalore, Singapore, KL, Hong Kong.</li> <li>The Global Markets Middle Office is a trusted partner to the business and delivers operational efficiency and superior risk management practices, providing critical trade support to Front Office whilst generating data-led actionable insights to drive informed decision-making.&nbsp;</li> <li>Key services include Trade Capture, Trade Lifecycle Management, Exception Mgmt., Deal Mgmt, Project Mgmt., Risk &amp; Control Governance, T0 Control Performance, Relationship / Stakeholder Mgmt. and Industry Representation.</li> </ul><br><b>Key Responsibilities</b> <br><p><strong>Strategy</strong></p><br><br> <ul> <li>Instil effective and robust operating models within the Global Credit Middle Office</li> <li>Incorporate strong risk &amp; control frameworks, clear &amp; concise policies &amp; procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory &amp; industry standards.</li> <li>Delivery of the roadmap aligned with the strategy for Middle Office, which incorporates principles from the Process &amp; Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy.</li> <li>Represent the Global Credit and Commodities Middle Office in key business meetings &amp; forums.</li> <li>Provide effective challenge across the organisation to ensure remediation actions, organisational design and technology development / implementation is best-in-class &amp; covering all scenarios. &nbsp;&nbsp;</li> <li>Become a trusted advisor to Credit Senior FO mgmt. to enable their strategy and vision.&nbsp;</li> </ul> <br> <p><strong>Business</strong></p><br><br> <ul> <li>Management of the Global Credit Middle Office Group across US, UK, Europe, Dubai, Singapore, Hong Kong, Malaysia, and India&nbsp;</li> <li>Optimise the Follow the Sun (FTS) model in Middle Office functions to ensure exceptional levels of business enablement and client service.</li> <li>Drive global consistency and transparency by defining and maintaining a premium catalogue of services and capability matrix. &nbsp;</li> <li>Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates.&nbsp;</li> <li>Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls.</li> </ul><br> <br><p><strong>Processes</strong></p><br><br> <ul> <li>Ownership and stewardship of the Middle Office catalogue of services and process universe</li> <li>Including, but not limited to, Trade Capture, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt. &nbsp;&nbsp;</li> <li>Document best practices and guidance for process execution – Integrate standardised, globally consistent approaches across Credit &amp; Commodities</li> <li>Provide direction to processing and control functions within Middle Office to create high performing, effective teams. &nbsp;</li> <li>Optimise and automate processes to reduce exposure to manual and operational risk intensive processes.</li> </ul> <br> <p><strong>People &amp; Talent</strong></p><br><br> <ul> <li>Manage performance effectively through 1-2-1s and skip meetings.</li> <li>Promote a speak up culture within the team and host regular team feedback sessions.</li> <li>Engagement – Foster a one team culture.&nbsp;</li> <li>Ensure alignment with Span of Control guidelines and de-layer the organisation.</li> <li>Be a strong culture carrier for the organisation, model the behaviours desired in Middle Office&nbsp;</li> </ul> <br> <p><strong>Risk Management</strong></p><br><br> <ul> <li>Define strategy for processes and technology needed for controlled growth.</li> <li>Regular review of the control framework to progress towards a preventative, and automated control landscape.</li> <li>Own, drive, and / or participate in remediation programs to mitigate risk to the business.</li> <li>Develop and maintain documentation that will provide minimum standards and guidance for all Middle Office R&amp;Rs</li> <li>Ensure adherence to the Enterprise Risk and Operational Risk Frameworks</li> </ul><br> <br><p><strong>Governance</strong></p><br><br> <ul> <li>Embed strong &amp; effective governance principles across the Middle Office organisation.</li> <li>Develop metrics to monitor business processes, and to supply indicators of risk and performance.</li> <li>Model supervisory behaviours and embed into BAU across span of control.</li> <li>Provide effective challenge on forums, above and beyond those owned by Global Credit Middle Office.</li> <li>Live and breathe the #NeverSettle value.</li> </ul> <br> <p><strong>Regulatory &amp; Business Conduct</strong></p><br><br> <ul> <li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li> <li>Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</li> <li>Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.</li> <li>Provide leadership within the Middle Office organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements.&nbsp;</li> <li>Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions.&nbsp;</li> <li>Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. &nbsp;Comply with relevant policies, processes, and regulations, as part of the culture. &nbsp;</li> </ul><br><b>Our Ideal Candidate</b> <br><p><strong>Qualifications</strong></p><br><br> <ul> <li>Strong understanding of IB / Markets businesses, product life cycle, and the operating environment &nbsp;</li> <li>Previous experience in leading global teams across the Operations lifecycle – Global Middle Office Management, Operations Lead, Risk Mgmt.</li> <li>Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology) &nbsp;</li> <li>Leadership - Strong personal brand with the gravitas and presence to create a movement.&nbsp;</li> <li>External network with awareness of the latest industry developments&nbsp;</li> <li>Strategic mindset &amp; forward-thinking vision&nbsp;</li> <li>Strength in problem solving, process re-engineering and project management.</li> <li>Data-driven mindset – Able to use data to produce a “story” and present a roadmap / solution to target state. &nbsp;</li> <li>Excellent verbal and written communication skills</li> <li>Influencing skills – Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in&nbsp;</li> </ul> <br> <p><strong>Role Specific Technical Competencies</strong></p><br><br> <ul> <li>Market Industry Knowledge</li> <li>Process Design &amp; Re-engineering&nbsp;</li> <li>Data Analysis&nbsp;</li> <li>Client Service &amp; Experience &nbsp;</li> <li>Risk &amp; Controls</li> <li>Presentation Skill&nbsp;</li> <li>People Management Skill &nbsp;</li> </ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br><b>Recruitment Assessments</b> <br><p>Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.</p><br><br> <p>Visit our careers website&nbsp;www.sc.com/careers</p><br><br> </div>

<p>The HR & Administration Manager – Site Operations is responsible for leading and managing the full spectrum of Human Resources, Administration, Learning & Development (L&D), and Site Workforce Management functions for Amenav Construction's project site. The role is instrumental in developing a high-performing, compliant, and people-focused organization by implementing strategic HR initiatives, strengthening administrative operations, and ensuring effective workforce planning and management across the project lifecycle. The position serves as a strategic business partner to Project Management and Head Office, ensuring that site manpower resources, employee welfare, compliance, operational efficiency, and organizational capability support the successful delivery of EPC projects while maintaining the highest standards of governance, safety, and regulatory compliance. Key Responsibilities 1. Human Resources Management • Develop and implement HR strategies, policies, and procedures aligned with project and corporate objectives. • Lead end-to-end recruitment, selection, onboarding, mobilization, transfer, and demobilization of project personnel. • Prepare workforce plans and manpower forecasts in coordination with project management and department heads. • Design, implement, and manage performance management systems including KPIs, annual appraisals, probation reviews, and performance improvement plans. • Drive employee engagement, retention initiatives, and organizational culture programs. • Manage employee relations, disciplinary actions, grievances, investigations, and conflict resolution in accordance with company policies and UAE Labour Law. • Maintain accurate HR records, employee files, and personnel documentation. • Ensure compliance with UAE Labour Law, project contractual requirements, ADNOC regulations, and internal company policies. 2. Site Workforce Management • Lead and manage the overall HR and administration functions for all site-based employees, subcontractor coordination (where applicable), and project support staff. • Coordinate manpower mobilization and demobilization in accordance with project schedules and client requirements. • Monitor daily manpower deployment, attendance, leave planning, absenteeism, overtime, and workforce productivity. • Coordinate with Project Managers, Construction Managers, and department heads to ensure timely availability of skilled manpower. • Oversee workforce accommodation, transportation, catering, welfare facilities, and employee well-being to ensure compliance with company standards and client requirements. • Manage workforce documentation including employment contracts, site access passes, medical fitness records, certifications, trade licenses, and competency records. • Ensure smooth coordination of employee rotations, vacations, emergency replacements, and workforce continuity. • Support workforce localization initiatives and compliance with client and regulatory manpower requirements. • Conduct regular site visits to monitor employee welfare, working conditions, and compliance with company policies. • Develop workforce contingency plans to minimize operational disruptions resulting from manpower shortages or project changes. 3. Learning & Development (L&D) • Develop and implement a structured Learning & Development strategy supporting organizational growth and operational excellence. • Conduct competency assessments and identify organizational skill gaps. • Design and coordinate technical, leadership, compliance, safety, and soft skills training programs. • Develop structured induction and onboarding programs for new employees. • Coordinate internal and external training providers and certification programs. • Promote knowledge sharing, succession planning, and continuous professional development. • Evaluate training effectiveness using measurable performance indicators and return-on-investment (ROI) analysis. 4. Organizational Development & Governance • Develop and maintain HR policies, Standard Operating Procedures (SOPs), employee handbook, and governance frameworks. • Support organizational restructuring, manpower optimization, role clarification, and reporting structures. • Drive organizational change initiatives that promote accountability, operational excellence, and continuous improvement. • Support succession planning, talent management, and leadership development initiatives. • Ensure implementation and compliance with corporate governance standards across project operations. 5. Administration & Site Operations • Manage all administrative activities supporting project execution and daily site operations. • Oversee office administration, site facilities, camps, accommodation, transportation, housekeeping, catering, and related support services. • Ensure efficient document management, records control, and internal communication systems. • Coordinate travel arrangements, accommodation bookings, and logistics for employees and visitors. • Supervise PRO activities including visa processing, Emirates ID, labour cards, work permits, government approvals, and immigration compliance. • Manage office assets, service contracts, vendor coordination, and administrative budgets. • Maintain operational efficiency across all administrative processes while ensuring compliance with company standards. 6. Compensation, Payroll & Employee Benefits • Manage payroll preparation, attendance validation, overtime verification, and employee benefits administration. • Ensure timely and accurate salary processing in compliance with UAE regulations and company policies. • Maintain payroll records and employee master data. • Support salary benchmarking and development of competitive compensation and benefits structures. • Monitor payroll compliance, statutory reporting, and audit requirements. 7. Compliance, Audit & Risk Management • Ensure compliance with UAE Labour Law, immigration regulations, ADNOC requirements, ISO standards, and contractual obligations. • Support internal and external audits related to HR, administration, and workforce management. • Identify HR and operational risks and implement mitigation strategies. • Maintain confidentiality of employee information and sensitive organizational data. 8. Performance Monitoring & Reporting • Establish and monitor HR, Administration, and Workforce Management KPIs. • Prepare periodic reports covering manpower statistics, recruitment, turnover, absenteeism, training, payroll, employee engagement, and compliance. • Analyse workforce data and provide recommendations to improve productivity and organizational performance. • Drive continuous improvement initiatives to enhance operational efficiency and employee experience.</p><p>• Bachelor's Degree in Human Resources, Business Administration, Management, or a related discipline. • Minimum 8–10 years of progressive HR and Administration experience, including at least 5 years in a managerial position within EPC, Oil & Gas, Engineering, or Construction industries. • Proven experience managing large site-based workforces in EPC project environments. • Strong knowledge of UAE Labour Law, immigration regulations, ADNOC requirements, and workforce compliance. • Experience managing multi-site or multi-entity operations is highly desirable.</p>

<ul><li><p>We are currently looking for a Senior Marketing Manager – Automall to lead the marketing strategy, demand generation agenda and customer acquisition engine for Automall in the UAE. The role will be responsible for strengthening the Automall brand, driving qualified leads, improving digital conversion and supporting the next phase of channel-led growth across used-car retail, partnerships, referrals, export opportunities and customer lifecycle engagement.</p><p>This is a senior commercial marketing role requiring strong ownership of performance marketing, campaign planning, CRM-led engagement, agency management, stakeholder influence and data-led optimization. The successful candidate will work closely with Sales, Buying, Pricing, Digital, CRM, Finance, Operations and external partners to translate business priorities into measurable marketing outcomes.</p><p>What you will do</p><ul><li><p>Define and lead the annual Automall marketing strategy, campaign calendar and channel plan aligned to sales priorities, stock movement, customer acquisition targets and new business growth channels.</p></li><li><p>Own performance marketing across paid search, paid social, marketplaces, display, retargeting and other digital acquisition channels to generate quality leads and improve conversion efficiency.</p></li><li><p>Strengthening Automall’s customer proposition as a trusted used-car business through brand campaigns, content, creative messaging, offer communication and customer engagement initiatives.</p></li><li><p>Develop marketing support for new growth channels including non-GCC sales, Japanese imports, export-led customer acquisition, driving school partnerships, Blue referral programmes, Orient Insurance opportunities and affinity or corporate channels.</p></li><li><p>Work with CRM and Digital teams to build lifecycle communication journeys that improve nurturing, enquiry follow-up, referral conversion, repeat engagement and post-purchase customer engagement.</p></li><li><p>Partner with Sales, Operations and agencies to ensure campaigns are executable, offers are clear, leads are routed effectively and showroom or digital teams are aligned on campaign mechanics.</p></li><li><p>Manage marketing analytics, budget tracking, campaign reporting and agency deliverables, ensuring marketing spending is linked to measurable traffic, leads, conversion, sales and margin contribution.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Required skills to be successful</p><ul><li><p>Strong experience in marketing strategy, annual planning and campaign management across digital, social, search, CRM, marketplace and offline channels.</p></li><li><p>Proven performance marketing capability with hands-on understanding of lead generation, funnel optimization, media ROI, cost per lead and cost per acquisition.</p></li><li><p>Strong understanding of customer acquisition, CRM journeys, customer segmentation, lifecycle marketing and digital conversion.</p></li><li><p>Ability to manage agencies, media budgets, creative development, campaign calendars and performance reporting.</p></li></ul><p>About the team</p><p>Automall is part of Al-Futtaim Automotive and operates within a dynamic used-car retail environment. The business is evolving from a core used-car retail and trade model into a broader used-car ecosystem, with growth opportunities across digital channels, export, non-GCC specification sales, referral programmes, insurance-linked customer acquisition and strategic partnerships.</p><p>The role will work in a matrix environment across Automall Sales, Buying, Pricing, Operations, Digital, CRM, Finance, Legal, Blue, Orient Insurance, external agencies and partnership stakeholders. The team is commercially focused, fast-paced and highly collaborative, with a strong emphasis on measurable marketing outcomes and customer acquisition.</p><p>What equips you for the role</p><ul><li><p>Degree-level qualification in Marketing, Business, Commerce, Digital Marketing, Communications or a related discipline.</p></li><li><p>Minimum 10+ years of relevant marketing experience, ideally with strong exposure to performance marketing, customer acquisition, campaign strategy and commercial marketing.</p></li><li><p>Experience leading marketing plans that directly support sales, leads, conversion, digital engagement and revenue outcomes.</p></li><li><p>Automotive, used cars, retail, marketplace, e-commerce, financial services or consumer digital experience would be highly preferred.</p></li><li><p>Practical understanding of UAE automotive, mobility, retail, digital marketplaces, social media, paid media and CRM-led customer journeys would be an advantage.</p></li><li><p>Ability to balance brand thinking with performance discipline, data-led decision making and fast-paced campaign execution.</p></li><li><p>Comfortable working in a matrix environment, managing ambiguity and constructively challenging agencies and stakeholders to improve outcomes.</p></li><li><p>Strong stakeholder management skills with the ability to influence Sales, Digital, CRM, Finance, Operations and external partner teams.</p></li><li><p>Excellent written, verbal and presentation skills with a data-led, customer-focused and outcome-driven approach.</p></li><li><p>Commercial mindset with the ability to link marketing activity to sales outcomes, stock movement, conversion and revenue contribution.</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Cluster Director, Human Resources</span></span></span>&nbsp;<br> <span><span>(<span>20228</span></span></span>)</p><br> <p><span><span>At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion.&nbsp;</span></span><br> &nbsp;</p><br> <p><span><span>Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.</span></span><br> &nbsp;</p><br> <p><strong>Job Summary</strong></p><br> <p>As Cluster Director, Human Resources you will be responsible for developing and implementing the overall HR strategy and vision, aligned with the organization's goals and objectives. The role oversees two properties based in Montenegro and reports to the General Manager while driving the hotel's people strategy encompassing employee relations, compensation and benefits, performance management, training, recruitment, housing, wellness, and colleague engagement.&nbsp;</p><br> <p><strong>Key duties and responsibilities:</strong></p><br> <ul> <li>Produce and&nbsp;maintain&nbsp;hotel People Plan ensuring alignment with property goals and business objectives&nbsp;</li> </ul> <ul> <li>Implement sustainable strategy for seasonality of employment addressing peak and off-peak staffing needs, review&nbsp;manning&nbsp;levels and recruitment strategies ensuring&nbsp;optimal&nbsp;staffing</li> </ul> <ul> <li>Develop annual HR Strategy for property aligned with brand standards and business requirements&nbsp;</li> <li>Serve as a strategic business partner to operations, ensuring seamless delivery of HR services&nbsp;</li> </ul> <ul> <li>Ensure disciplinary processes are&nbsp;maintained&nbsp;and fair procedures followed by all Heads of Department while maintaining 100% compliance with Kerzner International disciplinary and grievance policies&nbsp;</li> </ul> <ul> <li>Ensure smooth workflow of HR functions including onboarding, offboarding, filing, and payroll administration while providing advisory service on HR SOPs, Kerzner International policies, local labor&nbsp;law, and staffing matters&nbsp;</li> <li>Partner with Heads of Department and Executive Committee to achieve key performance indicators including GOP, LTO, and Colleague Engagement Survey results.&nbsp;</li> </ul> <ul> <li>Ensure&nbsp;appropriate training for HODs and Supervisors on performance management, maintain active Talent Reviews and follow up on Development Plans&nbsp;</li> </ul> <ul> <li>Maintain colleague communication platforms ensuring accessibility, facilitate regular colleague meetings and engagement activities&nbsp;</li> </ul> <ul> <li>Prepare annual HR Budget including training, recruitment, housing, and general expenses&nbsp;</li> </ul> <p><strong>Skills, Experience &amp; Educational Requirements&nbsp;</strong></p><br> <ul> <li>Bachelor's degree in Human Resources, Business Administration, or related field&nbsp;required; HR certification preferred&nbsp;</li> </ul> <ul> <li>8 years of progressive HR experience in luxury hospitality&nbsp;</li> </ul> <ul> <li>Prior experience as standalone HR Manager or Director in large 5-star resort essential&nbsp;</li> </ul> <ul> <li>Robust knowledge of local&nbsp;labor&nbsp;law and employment regulations&nbsp;</li> </ul> <ul> <li>Proven&nbsp;track record&nbsp;as strategic business partner to operations&nbsp;</li> </ul> <ul> <li>Strong employee relations&nbsp;expertise&nbsp;with complex colleague matter resolution&nbsp;</li> </ul> <ul> <li>Excellent leadership and team management capabilities&nbsp;</li> </ul> <ul> <li>Outstanding communication and influencing skills&nbsp;</li> </ul> <ul> <li>Strong analytical abilities with HR metrics and reporting experience</li> </ul> <ul> <li>Ability to balance strategic thinking with hands-on operational execution&nbsp;</li> </ul> <br> <br> <p><span><span>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

As Project Manager, you will manage global broadcast and media projects. Together with internal experts, consultants and system architects, you will take on the challenges of highly complex technical projects in which your management skills are particularly in demand. As an organizational talent and team player, you will also always keep track of deadlines, milestones and budgets and regularly coordinate with your team as well as with customers and external service providers. A dynamic and representative working environment in a collegial atmosphere as well as attractive benefits will ensure that you feel at home here from the very beginning.<br>Your Tasks Project management, monitoring and documentation of technological transformation and infrastructure projects in the media, IT and entertainment sectors Definition and fulfillment of project goals in terms of time, cost and quality Responsibility for project communication with customers, suppliers and other project participants Commercial and organizational handling in cooperation with sales and technology/system integration Assembling and leading project teams and external staff Maintenance and operation of the project management software used (Blue Ant) as well as the ERP system AP+ for reporting purposes Creation, updating, publishing and filing of project relevant documents in Word, Excel, Power Point, MS Project, Visio<br>Your Profile Completed technical studies or comparable training Knowledge in project management as well as demonstrable long-term experience with technology projects Certifications in project management (GPM/IPMA, PMI, AXELOS) desired Experience delivering projects in media, broadcast, or production environments Knowledge of topics such as PMBOK, ICB, PRINCE2 and ITILKnowledge of VOB is an advantage High communicative competence, negotiation and presentation skills Confident handling of project management software (e.g. MS Project) and Office applications Willingness to travel nationally and internationally Fluent in spoken and written Arabic and English<br>Our offer You can expect a secure and attractive role within a successful, dynamic, international company. We support your professional development through regular training programmes. We provide a modern working environment with benefits such as sports activities, flexible working hours and mobile working. Our corporate culture is characterised by open, cooperative and success-oriented collaboration with colleagues on four continents.<br>Your application You are interested? Then apply directly via Linked In. All you need is your current CV and any relevant references or certificates. If you have any questions, please email our Talent Acquisition Team at jobs@qvest.com or have a look at our FAQ.<br>About Qvest Qvest provides holistic support to companies worldwide in their further development in the context of digital transformation. With a focus on success, more than 1,300 employees help their customers to achieve future-oriented change with innovation and consulting services, system and ICT integration in technology and infrastructure projects and the development of software and digital products. Qvest's clients include numerous well-known companies from industries such as media & entertainment, telecommunications, automotive, health & pharmaceuticals, consumer goods, retail, transportation and logistics, as well as organisations from the public sector. In addition to its headquarters in Cologne, the company also has offices in Europe, the USA, the Middle East, South East Asia and Australia.

Job Purpose The Wholesale Sales Manager is responsible for developing and managing Dr. Scent’s wholesale business across the united arab emirates . The role focuses on achieving revenue and profitability targets, expanding the wholesale customer network, managing the sales team, controlling credit and collections, and ensuring customer satisfaction. Key Responsibilities Sales Strategy and Growth Prepare and implement the annual wholesale sales plan. Achieve monthly, quarterly, and annual sales and collection targets. Identify growth opportunities by product, territory and customer segment. Expand business with wholesalers, distributors, resellers, perfume shops, retailers and other approved B2B customers. Develop promotional plans to increase sales of new and slow-moving products. Maintain the approved selling prices and required profit margins. Customer Development Identify, approach and activate new wholesale customers. Maintain strong relationships with existing customers and increase repeat orders. Conduct regular customer visits and monitor market requirements. Negotiate quotations, commercial terms and contracts within the approved authority. Resolve customer complaints, returns and service issues in coordination with the concerned departments. Ensure that customers do not resell products outside approved territories or channels without authorization. Team Management Allocate monthly targets by salesperson, territory and customer segment. Prepare daily and weekly visit plans for the sales team. Monitor individual performance, customer visits, quotations, orders and collections. Coach and train the team on products, pricing, negotiation and customer management. Conduct weekly sales meetings and prepare corrective action plans for underperforming employees. Participate in recruitment, onboarding and performance evaluations. Credit Control and Collections Ensure all sales comply with approved customer credit limits and payment terms. Monitor outstanding balances and overdue invoices with Finance and Collection. Do not approve further credit sales for blocked or overdue customers without management authorization. Maintain accurate customer statements and follow up on payment commitments. Support the collection team in resolving disputes and recovering overdue amounts. Forecasting and Inventory Coordination Prepare monthly and quarterly sales forecasts by product and customer. Coordinate with Procurement, Warehouse and Production to ensure product availability. Monitor out-of-stock products, excess inventory and slow-moving items. Share information about major orders, promotions and seasonal demand in advance. Ensure orders are processed, delivered and received by customers on time. ERP and Reporting Ensure that all leads, quotations, orders, visits and customer information are recorded in the ERP/CRM. Review the daily sales and collection performance of each salesperson. Submit weekly and monthly reports covering:Sales achievement versus target. Gross margin performance. New and active customers. Sales pipeline and expected orders. Customer visits and quotations. Outstanding and overdue balances. Lost customers and lost sales. Market prices and competitor activities. Required management actions. Qualifications and Experience Bachelor’s degree in Business Administration, Sales, Marketing or a related field. Minimum five years of B2B or wholesale sales experience. Minimum two years of experience managing a sales team. United Arab Emirates market experience is strongly preferred. Experience in fragrance, FMCG, cosmetics, retail supply or related products is an advantage. Valid united Arab emirates driving licence is mandatory. Good command of Arabic and English. Strong knowledge of ERP, CRM, Excel and sales reporting.

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 113 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.<br>We are looking for a dynamic and well-connected PR Manager to join our Daylife Division in Dubai. This is an in-house, hands-on role for someone who thrives in a fast-paced luxury lifestyle environment and enjoys being directly involved in driving PR activity — from media relations and influencer engagement to events, brand storytelling and on-ground activations.<br>The successful candidate will work closely with our Marketing and Operations teams to strengthen the visibility, positioning and cultural relevance of our daylife (Pool & Beach) brands across the UAE and GCC markets. <br>If you are passionate about luxury lifestyle hospitality and know how to turn great brand moments into meaningful conversations and media visibility, we would love to hear from you.<br>Key Responsibilities:<br>Develop and execute PR strategies and communication plans for our Daylife portfolio. Take a hands-on approach to day-to-day PR activities, including media pitching, press releases, media enquiries, interview coordination and proactive story development. Build and maintain strong relationships with key UAE and international media, editors, journalists, influencers and relevant lifestyle networks. Drive PR coverage around brand campaigns, events, collaborations, launches and key seasonal moments. Manage influencer and VIP engagement, including invitations, hosting and relationship building. Be actively present at key events and activations in daylife venues, ensuring strong media and influencer engagement on the ground. Identify relevant PR opportunities, partnerships and cultural moments that strengthen brand positioning. Coordinate with external partners where required while maintaining strong in-house ownership and execution. Monitor media coverage, PR performance and competitor activity and provide monthly reporting and weekly updates Work closely with Marketing, Creative and Operations teams to ensure consistent brand messaging. <br>Ideal Candidate:<br>Minimum 4–5 years of PR experience, with a strong PR agency background managing luxury hospitality, fine-dining (Michelin guide, Gault and miller, world 50 best restaurants) and nightlife Strong existing network of UAE media, lifestyle editors, influencers and industry contacts. Previous PR agency experience is highly preferred Excellent interpersonal and English communication skills; proficiency in additional European languages is highly preferred. Must have hands-on experience with execution rather than solely managing agencies or external partners. Strong understanding of Dubai’s luxury lifestyle, hospitality and entertainment landscape. Excellent written and verbal communication skills with strong storytelling ability. Confident working directly with senior stakeholders, media, influencers, VIPs and operational teams. Highly organized, proactive and able to manage multiple brands, events and priorities in a fast-paced environment. Flexibility to attend events and activations outside standard office hours when required.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Of The Role:</p><p>The Commercial Vehicles Sales Manager will lead the sales operations for multiple commercial vehicle brands within FAMCO, driving market share growth, profitability, and overall sales performance across the UAE. This role is responsible for developing and executing effective sales strategies, managing and motivating the sales team, and building strong customer relationships within the commercial vehicles sector.</p><p>The ideal candidate is a results-driven sales leader with strong market knowledge of light, medium, and heavy-duty trucks, combined with the ability to lead high-performing teams in a fast-paced and competitive environment.</p><p>What You Will Do:</p><p>Sales Management</p><ul><li>Achieve and exceed monthly and annual sales targets while maximizing profitability through strong focus on net sales and gross margins.</li><li>Drive market share growth for multiple commercial vehicle brands through effective sales planning and execution.</li><li>Develop and implement strategic sales initiatives to identify new business opportunities and expand customer base.</li><li>Assign and manage sales territories to ensure effective market coverage and customer engagement.</li><li>Monitor market trends, competitor activities, customer requirements, and economic indicators to adjust sales strategies accordingly.</li><li>Ensure overdue payments remain within agreed targets and maintain healthy financial performance.</li></ul><p>Team Management</p><ul><li>Lead, coach, and motivate the sales team to achieve individual and team objectives.</li><li>Manage day-to-day sales operations, including planning, scheduling, and performance monitoring.</li><li>Recruit, onboard, train, and develop sales consultants to build a high-performing commercial vehicles sales team.</li><li>Conduct regular performance reviews and provide continuous feedback and development support.</li><li>Drive product knowledge and technical training initiatives for the sales team.</li></ul><p>Customer &amp; Business Development</p><ul><li>Build and maintain strong relationships with key customers, fleet accounts, and strategic partners.</li><li>Ensure high levels of customer satisfaction through effective relationship management and consultative selling.</li><li>Establish professional networks within the commercial vehicles industry to strengthen market presence and business opportunities.</li></ul><p>Professional Development</p><ul><li>Maintain strong commercial and technical knowledge by attending industry workshops, training sessions, and professional development programs.</li><li>Stay updated on industry trends, product developments, and competitor activities within the commercial vehicles market.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Skills To Be Successful:</p><ul><li>Strong leadership and people management skills.</li><li>Excellent customer service, communication, and negotiation abilities.</li><li>Proven track record of consistently exceeding sales targets and business objectives.</li><li>Strong commercial acumen with the ability to drive profitability and market growth.</li><li>Excellent analytical, problem-solving, and decision-making skills.</li><li>Ability to thrive in a fast-paced and performance-driven environment.</li></ul><p>About The Team:</p><p>You will be part of the FAMCO Commercial Vehicles division, working alongside a highly experienced and dynamic team focused on delivering industry-leading commercial vehicle solutions across the UAE. The role works closely with internal stakeholders, fleet customers, and key business partners to drive sustainable business growth and customer success.</p><p>What Equips You For The Role:</p><ul><li>Minimum 5+ years of commercial vehicle sales experience within a dealership environment in the UAE.</li><li>Strong experience handling light, medium, and heavy-duty truck sales.</li><li>Previous experience leading and managing sales teams.</li><li>Bachelor’s Degree or equivalent professional experience.</li><li>Strong Microsoft Office and Excel skills.</li><li>Valid UAE driving license.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>OUR COMMITMENT TO DIVERSITY &amp; INCLUSION:</strong><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>WHY WORK FOR ACCOR?</strong></p><br><p><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp;&nbsp;https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo!&nbsp;#BELIMITLESS</p><br><br>Job Description<br><br><p>We are seeking a dynamic and results-driven Sales Manager for our Group &amp; Leisure division in Novotel Dubai AL Barsha, United Arab Emirates. In this pivotal leadership role, you will be responsible for driving revenue growth, building and managing a high-performing sales team, and cultivating strong relationships with group and leisure travel clients. The ideal candidate will combine strategic vision with hands-on sales expertise to expand our market presence in the region and exceed organizational targets.</p><br><ul><li>Develop and execute comprehensive sales strategies to acquire and retain group and leisure travel clients, ensuring revenue targets are consistently met or exceeded</li><li>Lead, mentor, and motivate a sales team to achieve individual and collective performance goals through coaching, training, and performance management</li><li>Build and maintain strong relationships with key accounts, travel agencies, corporate clients, and leisure travel operators to drive repeat business and referrals</li><li>Analyze market trends, competitor activity, and client feedback to identify opportunities for business growth and market expansion</li><li>Negotiate contracts and pricing agreements with group clients while ensuring profitability and alignment with organizational objectives</li><li>Monitor and analyze sales metrics, conversion rates, and revenue performance to inform strategic decision-making and identify areas for improvement</li><li>Collaborate with operations, marketing, and finance teams to ensure seamless delivery of group and leisure packages and client satisfaction</li><li>Prepare and present sales forecasts, reports, and business reviews to senior management on a regular basis</li><li>Identify and implement process improvements to enhance sales efficiency and customer experience</li><li>Represent the organization at industry events, trade shows, and networking opportunities to build brand awareness and generate leads</li></ul><br>Qualifications<br><br><ul><li>Minimum 5 years of sales management experience, with at least 3 years focused on group sales, leisure travel, or hospitality sector</li><li>Proven track record of exceeding sales targets and driving revenue growth in a competitive market environment</li><li>Strong leadership and team management skills with the ability to motivate and develop high-performing sales teams</li><li>Excellent negotiation and client relationship management abilities</li><li>Proficiency in CRM software, booking systems, and revenue management tools</li><li>Advanced analytical skills with the ability to interpret sales data and market trends</li><li>Comprehensive knowledge of the group and leisure travel market, including pricing strategies and market dynamics</li><li>Strong communication and presentation skills in English; additional language proficiency is a plus</li><li>Demonstrated ability to work independently and collaboratively in a fast-paced environment</li><li>Strategic thinking with a customer-focused approach to business development</li><li>Familiarity with the UAE and Middle Eastern travel market is highly desirable</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>To execute the section’s operational activities ensuring risk is managed effectively and service is provided according to agreed SLAs with the Internal clientele. To provide service to our customers quickly without disruptions as per the agreed non-BAU and escalation matrices by mitigating risk &amp; losses. Ensure timely submission of reports to MIS team for compiling. Authorize all manually matched items with difference in value dates and inform departments concerned. Submission of Dashboard reporting across iTRACs case books under the specific account groups and intelliMATCH accounts. Verify monthly Reconciliation reports and forward to line manager for review. Execute the archiving of reconciliation records and miscellaneous reports. Track the daily issues and operational risk through tick lists, accounts lists allotted to staff and traffic light reporting. Provide and control unapplied credits account, unpresented and unclaimed accounts. Ensure timely submission of reports.&nbsp;Review of Exception Management handling interface where cases are escalated via system defined rules and BAU (Business As Usual) periods defined and agreed with Internal clientele by applying factual and judgmental skills in decision making process of creating the case by specialized processors within Reconciliation Dept. Providing project management skills in automation process. Coordination with ITD for additions, modifications and deletions of system administrative tasks. Establish effective non-BAU reporting for all items escalated to high-level management by means of Management Information.</p><br><p><strong>Team Supervision</strong></p><br><ul><li><p>Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.</p><br></li><li><p>Promote the organisation’s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.&nbsp;</p><br></li></ul><p>Policies, Systems, Processes &amp; Procedures&nbsp;</p><br><ul><li><p>Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.</p><br></li><li><p>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</p><br></li><li><p>Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.&nbsp;</p><br></li></ul><p>Continuous Improvement</p><br><ul><li><p>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. </p><br></li></ul><p><strong>Reporting</strong></p><br><p>Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.</p><br><p><strong>Service</strong></p><br><ul><li><p>Always ensure self-adherence to relevant processes and recommend changes in the procedures &amp; processes or systems onshore &amp; offshore in line with development in the industry.</p><br></li><li><p>Assist in driving the implementation of robust tools/processes to identify/mitigate/assist on identifying operational risks within the internal control of operational units, in the form of conducting reviews, mini-Audits and follow-ups on open issues by ensuring NIL outstanding exceptions. Identify and report errors or missed TaT from onshore unit without direct oversight.</p><br></li><li><p>Assist internal and external clients in the development of Reconciliation services.</p><br></li><li><p>Highlight transactions with high levels of risk. Update Operations Risk with sufficient data on non-reconciling items from time to time with reference to monthly dashboards.</p><br></li><li><p>Application and use of extensive business insight to advice management on the formulation of business change strategies.</p><br></li><li><p>Escalate all risk related issues to AVP via traffic lights.</p><br></li></ul><p><strong>Risk</strong></p><br><ul><li><p>Ensure all items are escalated, whichever exceed the non-BAU tolerance levels as per the agreed escalation matrices and SLA’s.</p><br></li><li><p>Responsible to escalate high value amounts or long outstanding issues at correct levels of agreed escalation matrices.</p><br></li><li><p>Responsible to update management on long outstanding or legacy in order to inform stakeholders on risk levels.</p><br></li><li><p>Ensure all accounts on the Reconciliation system are in a balanced status.</p><br></li><li><p>Maintain all updated Account List and SLA’s. Manage controls on new procedures and control potential risks.</p><br></li><li><p>Work closely with subordinates to resolve outstanding items reported in dashboard reports.</p><br></li></ul><p><strong>Efficiency</strong></p><br><ul><li><p>Deliver tasks effectively with the consideration of time and business benefit.</p><br></li><li><p>Ensure reconciliation and operation controls are run effectively in line with business requirements on tolerance levels and their BAU periods defined by their escalation matrices.</p><br></li></ul><p>Highlight improvements if any or where required when reflected on KPI’s.</p><br><p><strong>QUALIFICATIONS &amp; EXPERIENCE:&nbsp;</strong></p><br><p>Minimum Qualification</p><br><ul><li><p>Bachelor’s degree in Business Economics, Commerce and Finance or related discipline.</p><br></li></ul><p>Minimum Experience</p><br><p>4-8 years’ relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the Core Processing function.&nbsp;</p><br><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>

Madison Pearl is partnering with a leading UAE Bank to appoint a Head of Central Operations to join its Operations function, based in Abu Dhabi.<br>This is a strategic leadership opportunity for an experienced banking operations professional to lead the bank's Central Operations function while driving operational transformation, automation, and process excellence across the organisation. The successful candidate will be responsible for centralising operational activities, improving service delivery, implementing technology-driven efficiencies, and ensuring a robust operational control framework that supports the bank's long-term growth strategy.<br>The ideal candidate will come from a Central Operations background within a bank and have a proven track record of leading transformation initiatives, digitising operational processes, and delivering measurable improvements in efficiency, governance, and customer service.<br>Key Responsibilities:<br>Provide strategic leadership across the bank's Central Operations function, driving operational excellence and supporting the organisation's wider transformation agenda. Lead initiatives that simplify, standardise, and optimise operational processes to improve efficiency, scalability, and customer outcomes. Champion automation and digitisation programmes, identifying opportunities to reduce manual intervention through technology and workflow enhancements. Partner with Technology, Risk, Compliance, and business stakeholders to deliver process improvements and successfully implement new operating models. Develop performance metrics and operational governance frameworks that enhance productivity, service quality, and operational resilience. Build a culture of continuous improvement by introducing best practices, Lean methodologies, and operational excellence initiatives. Ensure strong operational controls are embedded across the function while maintaining compliance with internal governance and regulatory expectations. Provide leadership to a diverse operations team, developing talent and fostering a collaborative, high-performance environment. Support strategic business initiatives, acquisitions, and change programmes by ensuring operational readiness and seamless execution.<br>Key Requirements:<br>Bachelor's degree in Business, Finance, Banking, Operations Management, or a related discipline.12+ years' experience within banking operations, with significant exposure to Central Operations, Shared Services, Operations Excellence, or Business Transformation. Demonstrated success leading large-scale automation, digitisation, or operational transformation initiatives within a banking environment. Strong understanding of operating model design, process optimisation, workflow automation, and service delivery management. Experience delivering measurable improvements in operational efficiency, customer experience, and cost optimisation. Proven ability to influence senior stakeholders and lead cross-functional transformation and change initiatives. Strong leadership, project management, analytical, and communication skills. Experience with continuous improvement methodologies such as Lean, Six Sigma, or Business Process Re-engineering (BPR) would be advantageous. Fluency in English is essential. Arabic speakers are highly preferred.<br>Interested candidates please apply to this advertisement directly or send your CV to rayhaan.hajat@madisonpearl.com <br><br>*Only shortlisted candidates will be contacted*

ADA is Hiring !!<br>Abu Dhabi Aviation (ADA) is seeking an experienced Head of Strategic Accounts & Contract Performance to maximize the long-term commercial value of our strategic customer portfolio throughout the post-award contract lifecycle.<br>Reporting as the commercial owner of assigned strategic accounts, you will be responsible for driving contract performance, customer satisfaction, commercial governance, renewals, and business growth while establishing a robust contract management framework across the organization.<br>Working closely with Operations, Flight Operations, Maintenance, Engineering, CAMO, Finance, Legal, Procurement, HR, and Quality, you will ensure customer commitments are delivered while protecting ADA's commercial interests and identifying opportunities to improve profitability, retention, and long-term partnerships.<br>Key Responsibilities:Strategic Account Leadership Own and manage strategic customer relationships following contract award. Develop and execute Strategic Account Plans. Build executive-level customer relationships and lead business reviews. Identify growth opportunities and promote long-term customer partnerships. Contract Governance & Management Act as the commercial custodian of strategic contracts throughout their lifecycle. Ensure effective management of contract scope, obligations, KPIs, SLAs, amendments, claims, risks, and renewals. Maintain contract governance processes and contractual obligations registers. Monitor contractual compliance and support stakeholders in interpreting contract requirements. Contract & Commercial Performance Monitor revenue, profitability, margins, and commercial exposure. Track contract performance against agreed KPIs and service levels. Lead performance reviews, commercial forecasting, and risk mitigation activities. Prepare management dashboards and performance reports. Customer Relationship Management Maintain regular engagement with key customer stakeholders. Conduct Quarterly Business Reviews and customer governance meetings. Drive customer satisfaction and resolve commercial issues effectively. Renewals & Business Growth Lead contract renewals, amendments, and commercial negotiations. Identify opportunities for contract extensions, expanded services, fleet growth, and scope enhancement. Support Business Development initiatives within existing accounts. Claims & Dispute Resolution Manage commercial claims and dispute resolution activities. Support legal negotiations while protecting ADA's contractual and commercial interests.<br>Ideal Candidate Will Have Bachelor's Degree in Business Administration, Aviation Management, Engineering, Law, or a related discipline. Minimum 10 years' experience in Commercial Management, Strategic Account Management, or Contract Management. Experience within aviation, aerospace, defence, or complex technical service industries. Proven success managing high-value, long-term service contracts and strategic customer relationships. Strong expertise in commercial negotiations, contract governance, risk management, and contract lifecycle management. Excellent financial and commercial acumen with the ability to drive profitability and business growth. Outstanding stakeholder management, communication, influencing, and relationship-building skills. Strong analytical, problem-solving, and decision-making capabilities. A customer-focused mindset with the ability to lead cross-functional teams and deliver continuous improvement.

ADA is Hiring !!<br>Abu Dhabi Aviation (ADA) is seeking an experienced Head of Strategic Accounts & Contract Performance to maximize the long-term commercial value of our strategic customer portfolio throughout the post-award contract lifecycle.<br>Reporting as the commercial owner of assigned strategic accounts, you will be responsible for driving contract performance, customer satisfaction, commercial governance, renewals, and business growth while establishing a robust contract management framework across the organization.<br>Working closely with Operations, Flight Operations, Maintenance, Engineering, CAMO, Finance, Legal, Procurement, HR, and Quality, you will ensure customer commitments are delivered while protecting ADA's commercial interests and identifying opportunities to improve profitability, retention, and long-term partnerships.<br>Key Responsibilities:Strategic Account Leadership Own and manage strategic customer relationships following contract award. Develop and execute Strategic Account Plans. Build executive-level customer relationships and lead business reviews. Identify growth opportunities and promote long-term customer partnerships. Contract Governance & Management Act as the commercial custodian of strategic contracts throughout their lifecycle. Ensure effective management of contract scope, obligations, KPIs, SLAs, amendments, claims, risks, and renewals. Maintain contract governance processes and contractual obligations registers. Monitor contractual compliance and support stakeholders in interpreting contract requirements. Contract & Commercial Performance Monitor revenue, profitability, margins, and commercial exposure. Track contract performance against agreed KPIs and service levels. Lead performance reviews, commercial forecasting, and risk mitigation activities. Prepare management dashboards and performance reports. Customer Relationship Management Maintain regular engagement with key customer stakeholders. Conduct Quarterly Business Reviews and customer governance meetings. Drive customer satisfaction and resolve commercial issues effectively. Renewals & Business Growth Lead contract renewals, amendments, and commercial negotiations. Identify opportunities for contract extensions, expanded services, fleet growth, and scope enhancement. Support Business Development initiatives within existing accounts. Claims & Dispute Resolution Manage commercial claims and dispute resolution activities. Support legal negotiations while protecting ADA's contractual and commercial interests.<br>Ideal Candidate Will Have Bachelor's Degree in Business Administration, Aviation Management, Engineering, Law, or a related discipline. Minimum 10 years' experience in Commercial Management, Strategic Account Management, or Contract Management. Experience within aviation, aerospace, defence, or complex technical service industries. Proven success managing high-value, long-term service contracts and strategic customer relationships. Strong expertise in commercial negotiations, contract governance, risk management, and contract lifecycle management. Excellent financial and commercial acumen with the ability to drive profitability and business growth. Outstanding stakeholder management, communication, influencing, and relationship-building skills. Strong analytical, problem-solving, and decision-making capabilities. A customer-focused mindset with the ability to lead cross-functional teams and deliver continuous improvement.

Summary<br>The Head of Consumer Products will be responsible for developing, delivering, and enhancing the full suite of consumer banking products and services. This role will lead product innovation and portfolio management across Consumer Products, ensuring alignment with customer needs, market trends, and regulatory frameworks. The incumbent will drive product strategy, digital transformation, and profitability while ensuring compliance and operational excellence.<br>Key Responsibilities<br>Consumer Product Strategy & Portfolio Management<br>Conceive, develop, and launch innovative retail banking products (deposits, cards, loans, digital banking, insurance partnerships, etc.) tailored to customer needs. Own the end to end consumer product lifecycle: ideation, feasibility analysis, development, launch, monitoring, and continuous improvement. Develop short- and long-term consumer product roadmaps, integrating digital features and evolving customer expectations. Conduct product P&L management, cost/revenue analysis, and business case evaluations to maximize profitability.<br>Market & Regulatory Alignment<br>Monitor UAE/GCC consumer banking market trends, customer behavior, and competitor offerings to ensure market relevance. Ensure products comply with CBUAE regulations and respond proactively to evolving regulatory changes.<br>Digital Transformation<br>Lead digitization of consumer products to drive efficiency, innovation, and customer adoption. Collaborate with Technology and Operations to deliver seamless mobile banking, web interfaces, and omni-channel experiences.<br>Cross-Functional Collaboration<br>Partner with Risk, Compliance, Legal, Marketing, Operations, Technology, and Sales to ensure successful product development and delivery. Lead governance processes such as consumer product committees, business reviews, and risk forums.<br>Risk & Control Environment<br>Maintain a robust consumer product governance framework, ensuring regulatory compliance and risk mitigation. Represent the consumer product function during regulatory inspections, audits, and senior management reviews.<br>Customer-Centric Approach<br>Collate customer insights, segmentation analysis, and feedback to shape product enhancements and service delivery. Drive customer-centric initiatives that improve accessibility, satisfaction, and loyalty. Leadership & People Development Provide strategic leadership to the Consumer Products team, managing resources, mentoring staff, and driving performance excellence. Develop and implement consumer product marketing, branding, and go-to-market strategies in line with organizational goals.<br>Knowledge, Skills & Attributes<br>Deep expertise in consumer/retail banking products (cards, loans, deposits, digital channels). Strong understanding of customer needs, behavioral trends, and retail banking dynamics in the UAE/GCC. Knowledge of regulatory frameworks applicable to consumer banking. Strong business acumen with expertise in P&L management, pricing, and profitability optimization. Excellent leadership, communication, and stakeholder management skills. Analytical, innovative, and customer-focused mindset.<br>Qualifications<br>Bachelor’s degree in Commerce, Economics, Finance, or related field from a reputable university. Professional certification in Product Management (preferred). MBA or equivalent advanced degree is an advantage.<br>Experience<br>12 - 15 years of experience in Consumer Product Management within the Banking and Financial Services sector. Proven track record in developing and launching retail banking products and driving digital transformation. Demonstrated leadership in managing cross-functional teams and large-scale consumer product portfolios.

The Head of Tax is responsible for leading the Group’s tax function, ensuring compliance with all applicable direct and indirect tax regulations across the Group. The role provides strategic tax advice, manages tax risk, supports business initiatives, and oversees tax reporting and governance to ensure an effective and compliant tax framework.<br>Key Responsibilities Develop and implement the Group tax strategy and governance framework. Ensure timely and accurate tax compliance across all jurisdictions, including corporate income tax, VAT and other applicable taxes. Oversee tax provisioning and disclosures in accordance with IFRS and local regulatory requirements. Coordinate annual dividend strategy to reduce tax leakage. Manage tax risks and ensure appropriate controls are embedded within finance processes. Provide tax advice on business transactions, restructurings, acquisitions, financing arrangements and new initiatives. Liaise with tax authorities, external advisors and auditors on tax matters. Monitor changes in tax legislation and assess their impact on the Group e.g. e-invoicing, OECD Pillar 2, BEPS, Personal Income Tax etc. Support transfer pricing governance and intercompany tax matters. Identify opportunities to improve tax efficiency and optimisation while maintaining compliance. Partner with local finance teams to ensure consistent application of tax policies and reporting requirements. Knowledge / Capabilities / Competencies / Skills Required Professional Qualifications Professional accounting or tax qualification (ACCA, ACA, CPA, CTA or equivalent). Bachelor’s degree in accounting, finance, taxation or related discipline.8-10+ years of post-qualification experience in corporate tax, indirect tax and international taxation, preferably within a multinational organisation or professional services. Experience within the insurance or financial services sector is preferable.<br>Experience Experience managing corporate income tax and indirect tax. Experience with OECD BEPS, OECD Pillar Two (Global Minimum Tax) and transfer pricing. Experience preparing and reviewing tax provisions and disclosures under IFRS. Experience developing and implementing tax governance and control frameworks. Experience managing tax audits and relationships with tax authorities. Experience supporting cross-border transactions, restructurings and intercompany arrangements. Experience partnering with finance, legal and business stakeholders across multiple jurisdictions.<br><br>Technical Knowledge Strong knowledge of international tax, corporate tax and indirect tax legislation. Strong understanding of OECD BEPS, Pillar Two and transfer pricing principles. Knowledge of IFRS tax accounting. Understanding of tax technology, data management and ERP systems. Proficient in Microsoft Excel and financial reporting systems.<br><br>Skills & Competencies Strong analytical and commercial judgement. Excellent stakeholder management and communication skills. Ability to interpret complex tax legislation and provide practical advice. Strong project management and organisational skills. High attention to detail and commitment to compliance. Continuous improvement mindset with the ability to influence change.