JavaScript Jobs in UAE

Key Responsibilities:Administer Windows Server, Active Directory, Group Policy, DNS, DHCPManage Hyper-V virtualization and VM lifecycles Monitor daily backups, run patch management, maintain DR documentation Provide Level 2/3 technical support to end-users Monitor Cisco Meraki firewalls (MX) and Client VPNSupport secure remote access via Ivanti Connect Secure VPNDeploy security patches per corporate IT standards Support SQL Server databases powering internal apps and BITroubleshoot SSIS packages and SSAS cubes Update Power BI dashboards (DAX, drill-throughs, tooltips) Provide basic support for . NET web apps hosted on IISMonitor Python automation bots and SQL-based job scheduling<br>Required Qualifications:5+ years hands-on IT experience (multinational company experience a strong plus) Strong Windows Server / Active Directory / GPO / DNS / DHCP skills Hands-on Hyper-V experience CCNA (or equivalent) — required Microsoft certification(Azure Administrator, MCSA, MCSE, or equivalent) — required Working SQL Server knowledge (queries, agent jobs, DB health checks) Enterprise backup administration (jobs, monitoring, test restores) IIS / . NET web app support experience Comfortable using AI productivity tools (Chat GPT, Copilot, Claude, etc.) in daily IT work

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Description:</strong></p><br><p>IT Support Specialist is Responsible for providing comprehensive IT support and technical functions required supporting the different Units of UAE University. The individual will Performs a variety of complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired result. The position will assist staff in UAEU campuses and remote locations with technical support to ensure the reliability and sustainability of information and communication resources. • Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems • Deliver proactive onsite support and knowledge transfer to the customers. • Administrate Active directory users, Exchange users management, SCCM system (Servers and users side), Citrix cloud computing and apps, Print management solution (Server and users Side). • Manage and Produce the university Hardware Standards Technical specifications, for Tendering Purpose, preparing technical studies, technical reports for the purchased IT equipment’s. • Supervise the photocopiers maintenance orders, prepare technical specifications, studies, reports. • Monitoring and maintaining computer systems and networks. • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns • Develops and tests complex user documentation; works with hardware vendors to resolve equipment failures/problems • May perform routine security checks on the system • Participate in complex technical projects • Contributes to unit goals by accomplishing related duties as required. May have budgetary responsibility for purchasing IT equipment and monitoring within a prescribed budget • Serves as technical resource to unit. • Designs and produces moderately complex reports • Talking staff/clients through a series of actions, either face to face or over the telephone. • Replacing parts as required. • Routine Maintenance o Installing/configuring new computers/telephones o Repairing/upgrading PC and Mac hardware and software o Troubleshooting printers/scanners/copiers o Maintaining inventory of equipment and supplies (cables, adapters, etc.) • Supports technical needs of conferences. • Supports the development and maintenance of department websites. • Provides workshops for students, faculty and staff. • Oversight and management of a 24x7x365 environment which may require some off shift work. This position will also require on-call response to incidents as necessary. • Responsible to adhere with all information security policies and procedures of the University. • Other duties as assigned. </p><br><p><strong>Minimum Qualifications:</strong></p><br><p>• Bachelor Degree in IT related field • 3-6 years’ experience in an IT support role </p><br><p><strong>Preferred Qualifications:</strong></p><br><p>• Excellent Communication Skills both verbal and written • MCITP 2008 or MCSE 2003. • Excellent understand of Active directory and Microsoft Infrastructure Technology. • Good understand of Tenders procedures and documentations. • Good understanding of Microsoft and desktop applications, PC hardware and peripherals, PC operating systems and application software • Familiarity with LAN network protocols and client-server business applications • Good understanding of Microsoft active directory delegated domain administration. • Ability to systematically troubleshoot complex problems. </p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Franco Pinto is an IT solutions provider and system integrator serving organizations across the UAE, and the region&nbsp;</p><br><p>Our solutions cover IT hardware, cybersecurity, networking, data centres, cloud services, software licensing, backup, communication, surveillance, and managed IT services.</p><br><br>Job Description<br><p>Role Overview</p><br><p>We are seeking an experienced IT Procurement and Supply Chain Specialist with strong knowledge of IT hardware and the UAE distribution market.</p><br><p>The person will support our sales and project teams throughout the procurement process—from receiving an RFQ and sourcing suitable products to supplier comparison, purchasing, and delivery tracking.</p><br><p>Strong hardware knowledge is essential. The candidate should be comfortable sourcing and comparing laptops, desktops, servers, storage, networking equipment, firewalls, surveillance systems, UPS systems, communication devices, and related products.</p><br><p>Key Responsibilities</p><br><p>● Receive RFQs and procurement requests from the sales and technical teams.</p><br><p>● Source IT hardware, software licences, subscriptions, services, and renewals.</p><br><p>● Obtain and compare quotations from UAE distributors, vendors, and suppliers.</p><br><p>● Confirm that proposed products meet the requested technical and commercial requirements.</p><br><p>● Suggest suitable alternatives when requested products are unavailable or discontinued.</p><br><p>● Negotiate pricing, payment terms, warranty conditions, availability, and delivery schedules.</p><br><p>● Manage deal registrations, project pricing requests, discounts, and quotation validity.</p><br><p>● Prepare supplier comparison and project-costing sheets.</p><br><p>● Support the sales team with accurate and timely purchasing information.</p><br><p>● Prepare purchase orders and maintain procurement records in Odoo.</p><br><p>● Track orders, deliveries, licences, warranties, and outstanding supplier actions.</p><br><p>● Coordinate shipments and calculate freight, customs, VAT, and landed costs when required.</p><br><p>● Maintain supplier records and purchasing price history.</p><br><p>● Coordinate with finance regarding supplier invoices, payments, credit notes, and discrepancies.</p><br><p>● Report stock shortages, price changes, delivery delays, and other procurement risks.</p><br><p>● Build and maintain good relationships with UAE distributors and suppliers.</p><br><br>Qualifications<br><p>● 2–4 years of experience in IT procurement, preferably within the UAE.</p><br><p>● Strong practical knowledge of IT hardware across computers, infrastructure, networking, security, surveillance, power, and communication solutions.</p><br><p>● Ability to compare products, verify configurations and part numbers, and identify suitable alternatives.</p><br><p>● Good knowledge of UAE IT distributors, suppliers, stock availability, and procurement channels.</p><br><p>● Previous experience with an IT reseller, system integrator, technology distributor, or managed service provider.</p><br><p>● Familiarity with brands such as HP, HPE, Dell, Lenovo, Cisco, Fortinet, Synology, APC, Hikvision, Axis, Grandstream, Microsoft, Kaspersky, ESET, Sophos, Veeam, or similar vendors.</p><br><p>● Good understanding of software licensing, subscriptions, warranties, and renewals.</p><br><p>● Strong negotiation, organization, communication, and follow-up skills.</p><br><p>● High attention to detail when handling models, quantities, prices, currencies, and delivery terms.</p><br><p>● Good Excel or spreadsheet skills.</p><br><p>● Experience using Odoo or another ERP system is preferred.</p><br><p>● Fluency in English; Arabic is an advantage.</p><br><p>● Must be based in the UAE.</p><br><p>Preferred Qualifications</p><br><p>● Bachelor’s degree in Supply Chain, Business, Information Technology, or a related field.</p><br><p>● Experience with vendor portals, deal registration, special pricing, and project discounts.</p><br><p>● Familiarity with UAE VAT, imports, freight, customs, and landed-cost calculations.</p><br><br><br> </div>

IT Principal - Workspace Security and Compliance Department: Information Technology Reporting To: IT Senior Manager Location: Abu Dhabi - UAE<br>Job Summary The IT Principal - Workspace Security and Compliance leads the team securing the digital workplace. The role owns Microsoft Intune, Microsoft Defender, Zscaler, Microsoft Purview, endpoint patching, security posture, compliance reporting, incident escalation, and vendor management, ensuring endpoints and Microsoft 365 services remain secure and auditable.<br>Key Responsibilities Workspace Security Leadership & Governance Lead the team, defining its operating model, roadmap, standards, priorities, performance objectives, and professional development. Translate business, cybersecurity, privacy, audit, and regulatory requirements into controls, baselines, policies, exceptions, and improvement plans. Endpoint Security, Intune & Microsoft Defender for Endpoint Govern Intune enrollment, compliance, configuration, application protection, encryption, device control, local administrator, and Microsoft Defender Firewall policies across supported endpoint platforms. Own Defender for Endpoint onboarding, EDR, antivirus, attack surface reduction, web protection, vulnerability management, automated remediation, patch posture, threat intelligence, exceptions, and response. Microsoft Defender XDR & Microsoft 365 Protection Govern Defender XDR, Defender for Office 365, and Defender for Cloud Apps across Exchange Online, Share Point, One Drive, Teams, and sanctioned Saa S services, including phishing, malware, Safe Links, Safe Attachments, impersonation, quarantine, app governance, and investigation. Partner with Net Sec Ops, Cybersecurity and the SOC on signal correlation, containment, recovery, root-cause analysis, and permanent remediation for major workspace incidents. Zscaler Secure Access & Workspace Protection Lead implementation and administration of Zscaler ZIA, ZPA, Client Connector, device posture, secure web access, threat protection, cloud application controls, SSL inspection, and exceptions. Own Client Connector deployment through Intune, monitoring, troubleshooting, and vendor escalation; coordinate traffic steering, PAC files, private application connectivity, and resilience with the Network and Security Architect. Microsoft Purview Information Protection & DLPGovern Purview Information Protection, including classification, sensitivity labels, encryption, label publishing, automatic labeling, and secure information handling. Implement and tune DLP across endpoints, Exchange, Share Point, One Drive, and Teams; manage alerts, incidents, overrides, exceptions, evidence, and false positives. Security Posture, Patching & Reporting Govern operating-system, Microsoft application, and approved third-party patching; track Secure Score, Defender exposure, compliance, drift, vulnerabilities, audit findings, and remediation SLAs. Build automated dashboards for compliance, patching, vulnerabilities, incidents, email security, Zscaler, Purview DLP, exceptions, and service levels using Power BI, KQL, Microsoft Graph, Power Shell, APIs, or equivalent tools. Security Operations, Service Management & Vendors Establish monitoring, runbooks, change controls, incident and problem management, documentation, escalation paths, knowledge transfer, and service improvement. Serve as senior escalation point and manage Microsoft, Zscaler, partners, and managed services, covering support cases, licensing, SLAs, renewals, reviews, and corrective plans.<br>Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Security, or a related field.10+ years of experience in endpoint management, Microsoft 365 security, information protection, security operations, or technology compliance, including leadership responsibility. Deep hands-on expertise with Intune, Defender for Endpoint, Defender XDR, Defender for Office 365, security baselines, and enterprise device compliance. Strong experience administering Zscaler ZIA/ZPA and Client Connector, including device posture, user policies, secure access, threat protection, and troubleshooting. Strong experience with Purview Information Protection and DLP across endpoints and Microsoft 365, including policy design, tuning, incidents, exceptions, and audit evidence. Experience governing endpoint hardening, EDR, host firewall, encryption, vulnerability remediation, patching, monitoring, incident response, and compliance testing. Experience with Power BI, KQL, Microsoft Graph, Power Shell, Log Analytics, SIEM, APIs, ITIL operations, vendors, licensing, contracts, and SLA escalation.<br>Professional Certifications Preferred certifications include:Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Security Operations Analyst Associate Microsoft Certified: Information Security Administrator Associate Microsoft Certified: Cybersecurity Architect Expert; Microsoft 365 Certified: Administrator Expert Zscaler Digital Transformation Administrator (ZDTA) or Zscaler Digital Transformation Engineer (ZDTE) CISSP, CISM, CCSP, ISO/IEC 27001 Lead Implementer or Lead Auditor, ITIL 4, or equivalent<br>Skills & Competencies Strategic leadership, team development, accountability, and balance across security, compliance, operations, and user experience. Strong architecture judgement and technical depth across endpoint security, Microsoft 365 protection, secure access, data protection, monitoring, and compliance. Ability to convert risk, audit, privacy, regulatory, and business requirements into pragmatic policies, measurable controls, and sustainable processes. Calm incident leadership, structured problem solving, root-cause analysis, prioritization, and risk-based judgement. Executive communication and data-storytelling skills, clearly presenting posture, control gaps, incidents, options, and investment priorities. Strong stakeholder influence, collaboration, vendor negotiation, commercial awareness, documentation discipline, attention to detail, and continuous improvement.<br>Key Performance Indicators (KPIs) Endpoint enrollment, Defender onboarding, encryption, firewall, security-baseline, and device-compliance coverage. Patch compliance, critical-vulnerability remediation within SLAs, zero-day response, and reduction of repeatedly non-compliant endpoints. Improvement in Secure Score and Defender exposure posture, including closure of control gaps, drift, audit findings, and exceptions. Defender incident containment and recovery, root-cause closure, recurrence reduction, and protection effectiveness across endpoint and Microsoft 365 services. Zscaler availability, Client Connector health, policy compliance, incident resolution, vendor SLAs, Purview label and DLP coverage, false-positive reduction, dashboard accuracy, and audit evidence quality.

???? WE'RE HIRING???? IT SPECIALIST???? DUBAI, UAE???? FULL-TIME???? LEVEL: MID-SENIOR✨ ENABLE TECHNOLOGY. SOLVE CHALLENGES. SUPPORT DIGITAL EXCELLENCE. We are looking for an experienced IT Specialist to join our growing team in Dubai. The ideal candidate will have strong technical knowledge, problem-solving abilities, and the ability to manage IT infrastructure, systems, and user support while ensuring reliable and secure technology operations.???? KEY RESPONSIBILITIES???? Manage and maintain IT infrastructure, systems, networks, and hardware.???? Provide technical support and troubleshoot hardware, software, and system issues.???? Install, configure, and maintain operating systems, applications, and IT equipment.???? Monitor system performance, security, and availability to ensure smooth operations.???? Manage user accounts, access controls, and IT security policies.???? Support IT projects, system upgrades, and technology improvements.???? Maintain documentation of IT processes, configurations, and troubleshooting procedures.???? Collaborate with internal teams and external vendors to resolve technical issues.✅ REQUIREMENTS???? Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field (preferred).???? Strong IT Infrastructure & Technical Support Experience Required.???? Proven experience in network administration, system management, and IT troubleshooting.???? Strong knowledge of Windows/Linux systems, hardware, software, and cybersecurity practices.???? Excellent analytical, problem-solving, and organizational skills.???? Strong communication, teamwork, and customer service abilities.???? Ability to work effectively in a multicultural environment.???? Valid UAE Employment Visa / Work Authorization Required.⚠️ Candidates must have legal eligibility to work in the UAE. Visit Visa and Tourist Visa holders are not eligible for employment.???? WHY JOIN US????? Competitive Salary???? Training & Professional Development???? International Team???? Innovative Technology Environment???? Career Growth Opportunities???? Performance Bonus???? Professional Work Environment???? INTERESTED? APPLY NOWIf you are interested in this opportunity, please send us a message and let us know. We will provide more details about the role and the next steps.???? Send your CV / Resume and join our team in Dubai, UAE.

IT Principal - Workspace Security and Compliance Department: Information Technology Reporting To: IT Senior Manager Location: Abu Dhabi - UAE<br>Job Summary The IT Principal - Workspace Security and Compliance leads the team securing the digital workplace. The role owns Microsoft Intune, Microsoft Defender, Zscaler, Microsoft Purview, endpoint patching, security posture, compliance reporting, incident escalation, and vendor management, ensuring endpoints and Microsoft 365 services remain secure and auditable.<br>Key Responsibilities Workspace Security Leadership & Governance Lead the team, defining its operating model, roadmap, standards, priorities, performance objectives, and professional development. Translate business, cybersecurity, privacy, audit, and regulatory requirements into controls, baselines, policies, exceptions, and improvement plans. Endpoint Security, Intune & Microsoft Defender for Endpoint Govern Intune enrollment, compliance, configuration, application protection, encryption, device control, local administrator, and Microsoft Defender Firewall policies across supported endpoint platforms. Own Defender for Endpoint onboarding, EDR, antivirus, attack surface reduction, web protection, vulnerability management, automated remediation, patch posture, threat intelligence, exceptions, and response. Microsoft Defender XDR & Microsoft 365 Protection Govern Defender XDR, Defender for Office 365, and Defender for Cloud Apps across Exchange Online, Share Point, One Drive, Teams, and sanctioned Saa S services, including phishing, malware, Safe Links, Safe Attachments, impersonation, quarantine, app governance, and investigation. Partner with Net Sec Ops, Cybersecurity and the SOC on signal correlation, containment, recovery, root-cause analysis, and permanent remediation for major workspace incidents. Zscaler Secure Access & Workspace Protection Lead implementation and administration of Zscaler ZIA, ZPA, Client Connector, device posture, secure web access, threat protection, cloud application controls, SSL inspection, and exceptions. Own Client Connector deployment through Intune, monitoring, troubleshooting, and vendor escalation; coordinate traffic steering, PAC files, private application connectivity, and resilience with the Network and Security Architect. Microsoft Purview Information Protection & DLPGovern Purview Information Protection, including classification, sensitivity labels, encryption, label publishing, automatic labeling, and secure information handling. Implement and tune DLP across endpoints, Exchange, Share Point, One Drive, and Teams; manage alerts, incidents, overrides, exceptions, evidence, and false positives. Security Posture, Patching & Reporting Govern operating-system, Microsoft application, and approved third-party patching; track Secure Score, Defender exposure, compliance, drift, vulnerabilities, audit findings, and remediation SLAs. Build automated dashboards for compliance, patching, vulnerabilities, incidents, email security, Zscaler, Purview DLP, exceptions, and service levels using Power BI, KQL, Microsoft Graph, Power Shell, APIs, or equivalent tools. Security Operations, Service Management & Vendors Establish monitoring, runbooks, change controls, incident and problem management, documentation, escalation paths, knowledge transfer, and service improvement. Serve as senior escalation point and manage Microsoft, Zscaler, partners, and managed services, covering support cases, licensing, SLAs, renewals, reviews, and corrective plans.<br>Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Security, or a related field.10+ years of experience in endpoint management, Microsoft 365 security, information protection, security operations, or technology compliance, including leadership responsibility. Deep hands-on expertise with Intune, Defender for Endpoint, Defender XDR, Defender for Office 365, security baselines, and enterprise device compliance. Strong experience administering Zscaler ZIA/ZPA and Client Connector, including device posture, user policies, secure access, threat protection, and troubleshooting. Strong experience with Purview Information Protection and DLP across endpoints and Microsoft 365, including policy design, tuning, incidents, exceptions, and audit evidence. Experience governing endpoint hardening, EDR, host firewall, encryption, vulnerability remediation, patching, monitoring, incident response, and compliance testing. Experience with Power BI, KQL, Microsoft Graph, Power Shell, Log Analytics, SIEM, APIs, ITIL operations, vendors, licensing, contracts, and SLA escalation.<br>Professional Certifications Preferred certifications include:Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Security Operations Analyst Associate Microsoft Certified: Information Security Administrator Associate Microsoft Certified: Cybersecurity Architect Expert; Microsoft 365 Certified: Administrator Expert Zscaler Digital Transformation Administrator (ZDTA) or Zscaler Digital Transformation Engineer (ZDTE) CISSP, CISM, CCSP, ISO/IEC 27001 Lead Implementer or Lead Auditor, ITIL 4, or equivalent<br>Skills & Competencies Strategic leadership, team development, accountability, and balance across security, compliance, operations, and user experience. Strong architecture judgement and technical depth across endpoint security, Microsoft 365 protection, secure access, data protection, monitoring, and compliance. Ability to convert risk, audit, privacy, regulatory, and business requirements into pragmatic policies, measurable controls, and sustainable processes. Calm incident leadership, structured problem solving, root-cause analysis, prioritization, and risk-based judgement. Executive communication and data-storytelling skills, clearly presenting posture, control gaps, incidents, options, and investment priorities. Strong stakeholder influence, collaboration, vendor negotiation, commercial awareness, documentation discipline, attention to detail, and continuous improvement.<br>Key Performance Indicators (KPIs) Endpoint enrollment, Defender onboarding, encryption, firewall, security-baseline, and device-compliance coverage. Patch compliance, critical-vulnerability remediation within SLAs, zero-day response, and reduction of repeatedly non-compliant endpoints. Improvement in Secure Score and Defender exposure posture, including closure of control gaps, drift, audit findings, and exceptions. Defender incident containment and recovery, root-cause closure, recurrence reduction, and protection effectiveness across endpoint and Microsoft 365 services. Zscaler availability, Client Connector health, policy compliance, incident resolution, vendor SLAs, Purview label and DLP coverage, false-positive reduction, dashboard accuracy, and audit evidence quality.

???? WE'RE HIRING???? IT SPECIALIST???? DUBAI, UAE???? FULL-TIME???? LEVEL: MID-SENIOR✨ ENABLE TECHNOLOGY. SOLVE CHALLENGES. SUPPORT DIGITAL EXCELLENCE. We are looking for an experienced IT Specialist to join our growing team in Dubai. The ideal candidate will have strong technical knowledge, problem-solving abilities, and the ability to manage IT infrastructure, systems, and user support while ensuring reliable and secure technology operations.???? KEY RESPONSIBILITIES???? Manage and maintain IT infrastructure, systems, networks, and hardware.???? Provide technical support and troubleshoot hardware, software, and system issues.???? Install, configure, and maintain operating systems, applications, and IT equipment.???? Monitor system performance, security, and availability to ensure smooth operations.???? Manage user accounts, access controls, and IT security policies.???? Support IT projects, system upgrades, and technology improvements.???? Maintain documentation of IT processes, configurations, and troubleshooting procedures.???? Collaborate with internal teams and external vendors to resolve technical issues.✅ REQUIREMENTS???? Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field (preferred).???? Strong IT Infrastructure & Technical Support Experience Required.???? Proven experience in network administration, system management, and IT troubleshooting.???? Strong knowledge of Windows/Linux systems, hardware, software, and cybersecurity practices.???? Excellent analytical, problem-solving, and organizational skills.???? Strong communication, teamwork, and customer service abilities.???? Ability to work effectively in a multicultural environment.???? Valid UAE Employment Visa / Work Authorization Required.⚠️ Candidates must have legal eligibility to work in the UAE. Visit Visa and Tourist Visa holders are not eligible for employment.???? WHY JOIN US????? Competitive Salary???? Training & Professional Development???? International Team???? Innovative Technology Environment???? Career Growth Opportunities???? Performance Bonus???? Professional Work Environment???? INTERESTED? APPLY NOWIf you are interested in this opportunity, please send us a message and let us know. We will provide more details about the role and the next steps.???? Send your CV / Resume and join our team in Dubai, UAE.

The IT Senior Support Analyst is a pivotal, hands-on role responsible for delivering high-quality IT support across the Dubai office and the wider Middle East region. Working as part of a small on-site team, this individual will act as the key point of contact for local IT matters, providing proactive, responsive, and professional support to a demanding user base.<br><br><br>This is a highly operational role requiring a strong focus on hands-on technical support, combined with excellent organisation and the ability to manage multiple priorities effectively. The role will involve regular travel across regional offices to provide in-person support, manage equipment, and maintain strong stakeholder relationships.<br><br><br>The Senior Support Analyst will take full ownership of incidents and service requests from initial contact through to resolution, working closely with the global IT teams to ensure a consistent and high-quality service.<br><br><br>The position reports to the Service Delivery Manager. <br><br><br>Roles and Responsibilities <br>• Provide high-quality, hands-on IT support across the Middle East offices, including deskside, remote and AV support, maintaining a visible, approachable and professional IT presence whilst working closely with global support teams.<br><br><br>• Take ownership of incidents and service requests from initial logging through to resolution, including proactive queue management, prioritisation of business-critical and VIP issues, and detailed troubleshooting and root cause analysis across hardware, software and business applications in line with IT standards and SLAs.<br><br><br>• Act as the regional escalation point for major incidents and problem management activities in the absence of the Service Delivery Manager, coordinating response efforts, managing escalations and driving issues through to resolution.<br><br><br>• Monitor service performance, identify recurring issues, trends and operational risks, and contribute to continuous service improvement initiatives across the region.<br><br><br>• Build strong working relationships with stakeholders at all levels, including Partners, senior fee earners and business leaders, effectively managing expectations through clear communication and regular updates.<br><br><br>• Attend regional office meetings and provide updates on IT services, projects and operational activities, ensuring stakeholders remain informed of ongoing initiatives and issues.<br><br><br>• Support regional operational activities by coordinating priorities, escalations and stakeholder communications in the absence of the Service Delivery Manager.<br><br><br>• Maintain ownership of regional IT assets, including configuration, deployment, lifecycle management, stock control and audit compliance, ensuring appropriate equipment availability across the region to support business operations and onboarding activities.<br><br><br>• Work closely with colleagues across the global IT teams to ensure consistency in service delivery and operational standards.<br><br><br>• Work closely with the projects team to coordinate regional IT projects, office initiatives and technology deployments, ensuring activities are delivered on time and to agreed standards.<br><br><br>• Manage relationships with regional suppliers and service providers, coordinating procurement, maintenance activities and operational requirements to support effective service delivery.<br><br><br>• Maintain accurate documentation, procedures and knowledge articles, identifying operational risks and opportunities to improve regional IT services.<br><br><br>• Travel throughout the Middle East region as required to support office operations, project delivery and stakeholder engagement.<br><br><br>Skills and Experience<br>• At least 5 years’ experience working in a busy IT Support environment, within a legal or professional services organisation.<br><br><br>• Strong diagnostic and troubleshooting skills with the ability to resolve complex technical issues independently.<br><br><br>• Experience supporting senior stakeholders, Partners and executive-level users within a professional services environment.<br><br><br>• Vendor and supplier management experience, including procurement and maintenance coordination.<br><br><br>• Proven ability to coordinate IT projects, office initiatives or technology deployments within a fast-paced environment.<br><br><br>• Knowledge of document management systems (e.g., i Manage) and legal applications (e.g., Inter Action, Intapp) is advantageous.<br><br><br>• Familiarity with IT asset management principles, including lifecycle tracking, configuration and audit compliance.<br><br><br>• Understanding of ITIL principles and service management best practices.<br><br><br>Person Specification<br>• Demonstrate excellent customer service skills, with the ability to convey technical information to nontechnical staff and maintain good interpersonal relationships at all levels within the firm and IT team.<br><br><br>• Strong organisational skills and the ability to manage and prioritise work effectively in a high-demand environment.<br><br><br>• Highly effective stakeholder management skills, including the ability to manage expectations, handle challenging interactions, and communicate effectively.<br><br><br>• Comfortable working independently when required, while remaining closely aligned with global teams.<br><br><br>• Calm and effective under pressure, particularly when supporting business-critical activities.<br><br><br>• Show adaptability to changing requirements and technologies, and flexibility in working hours, including outside of core hours.<br><br><br>• Highly motivated and methodical

Company Description Analytica is a global technology solutions provider, offering innovative services across AI, web and mobile development, blockchain, AR/VR, cloud computing, and digital marketing. With headquarters in the United Arab Emirates and regional offices in countries including the USA, Analytica delivers quality services aligned with global standards. The company specializes in transforming businesses through custom software development, advanced R&D, and scalable digital infrastructure. By bridging the gap between concept and execution, Analytica empowers industries to optimize systems and drive measurable business growth.<br>Role Description This is a full-time, on-site IT Sales role based in Dubai. The IT Sales professional will be responsible for generating leads, building and managing customer accounts, ensuring client satisfaction, and achieving sales targets. Duties also include maintaining strong client relationships, proactively identifying new business opportunities, and presenting suitable IT solutions tailored to customer needs. The ideal candidate will collaborate with internal teams to align client business requirements with customized technology solutions.<br>Qualifications Proven expertise in IT Sales and a strong understanding of Information Technology systems Demonstrated success in Lead Generation and Account Management Excellent verbal and written Communication skills with the ability to build and sustain client relationships Ability to work independently, adapt quickly, and thrive in a competitive sales environment Experience within the technology or software development industry is a plus Strong analytical skills and an understanding of business processes and solutions Bachelor's degree in Business, Information Technology, or a related field

???? We're Hiring | Senior IT Support Engineer???? Location: Dubai, UAE<br>Metta Global Ventures is recruiting on behalf of a Reputed client for an experienced Senior IT Support Engineer to manage internal technology operations and provide technical support within a leading financial services organization.<br>Key Responsibilities<br>✔ Manage IT assets and user access✔ Support hardware, software, and network infrastructure✔ Troubleshoot technical issues across the organization✔ Maintain secure and reliable IT systems<br>What We're Looking For<br>• Minimum 6 years of IT support experience• Strong troubleshooting and infrastructure support skills• Experience with Windows environments and enterprise applications• Financial services experience is an advantage• Fluent in English<br>What Will Be Offered<br>✅ Competitive salary✅ Performance-based incentives✅ Medical insurance✅ Annual leave✅ Career growth opportunities<br>???? Apply Now???? Email: info@metta.aeSubject: Application – Senior IT Support Engineer???? Website: www.metta.ae???? General Enquiries: +91 7700 926 489<br>For a faster review, please submit your application via email.<br>About Metta Global Ventures Metta Global Ventures is a UAE-focused recruitment and HR consulting firm connecting skilled professionals with verified career opportunities across high-growth industries.<br>This opportunity is being managed by Metta Global Ventures on behalf of a reputed client. Employer details will be shared with shortlisted candidates during the recruitment process.<br>#Hiring #ITSupport #Senior ITSupport #Technology Jobs #Dubai Jobs #UAEJobs #ITCareers #Recruitment #Metta Global Ventures

Company Description<br>About Amer Al Ghurair<br>Founded in 1996, Amer Al Ghurair has grown into one of Dubai’s trusted real estate companies, with nearly three decades of experience in property development, property management, leasing, and real estate services. The company is committed to delivering high-quality developments and innovative real estate solutions while maintaining the highest standards of professionalism, integrity, and customer service. With a growing portfolio of residential and commercial properties across Dubai, Amer Al Ghurair continues to create sustainable communities and long-term value for investors, property owners, and residents. (ameralghurair.com)<br>Junior IT System Administrator<br>We are currently hiring an experienced IT System Administrator to join our team.<br>The ideal candidate will have 3–5 years of hands-on experience in system administration, networking, virtualization, and Microsoft 365 administration. This role is responsible for maintaining and securing the organization’s IT infrastructure while ensuring the availability, performance, and reliability of business-critical systems.<br>Key Responsibilities<br>* Administer and maintain Windows Server environments (2016/2019/2022).* Manage VMware v Sphere and/or Microsoft Hyper-V infrastructure.* Configure and support Active Directory, DNS, DHCP, Group Policy, and file services.* Administer Microsoft 365, including Exchange Online, Microsoft Teams, Share Point Online, One Drive for Business, Microsoft Entra ID (Azure AD), and Microsoft Intune.* Manage LAN/WAN, VPNs, switches, routers, firewalls, and wireless infrastructure.* Perform server patching, backup, disaster recovery, and system monitoring.* Provide Level 2 and Level 3 technical support for infrastructure and end users.* Implement cybersecurity best practices, endpoint protection, and security compliance.* Maintain technical documentation, reports, and standard operating procedures.<br>Requirements<br>* 3–5 years of experience in System Administration, Networking, and IT Infrastructure Support.* Strong knowledge of Windows Server Administration, Active Directory, DNS, DHCP, and Group Policy.* Experience with VMware v Sphere and/or Microsoft Hyper-V.* Proven experience administering Microsoft 365 environments.* Strong understanding of TCP/IP networking, VLANs, VPNs, routing, switching, and firewall administration.* Experience with backup and disaster recovery solutions.* Excellent troubleshooting, analytical, communication, and documentation skills.* Ability to work independently and collaboratively in a fast-paced environment.<br>If you meet the above requirements and are interested in this opportunity, please send your CV to recruitment@hrreb.com. Only shortlisted candidates will be contacted.

Position: Senior Business Development Executive (IT Sales) Location: Dubai, UAEExperience: 4+ Years Employment Type: Full-Time Industry: Information Technology / Microsoft Solutions About Trasol Software Systems LLCTrasol Software Systems LLC is a trusted Microsoft Solutions Partner delivering end-to-end digital transformation services across the UAE and GCC. We specialize in Microsoft Dynamics 365, Microsoft 365, Power Platform, Azure Cloud, Business Central, CRM, ERP, and Managed IT Services, helping organizations modernize and scale their business operations. Job Summary We are looking for an experienced IT Business Development Executive with a strong background in selling Microsoft 365 (M365) and/or Microsoft Dynamics 365 (D365) solutions in the UAE market. The ideal candidate should have experience working with a Microsoft Partner, possess excellent consultative selling skills, and be capable of generating business opportunities, managing enterprise accounts, and closing high-value IT solution deals. Key Responsibilities Identify, generate, and qualify new business opportunities across the UAE and GCC. Promote and sell Microsoft 365, Dynamics 365, Business Central, Power Platform, Azure, and related Microsoft solutions. Build and maintain relationships with CXOs, IT Managers, Procurement Teams, and business decision-makers. Manage the complete sales cycle from prospecting to deal closure. Prepare proposals, presentations, solution demonstrations, quotations, and commercial negotiations. Collaborate with Presales and Technical teams to develop customer-specific solutions. Achieve monthly, quarterly, and annual revenue targets. Maintain accurate sales forecasts and opportunity tracking in CRM. Conduct market research to identify new business opportunities and industry trends. Represent the company at networking events, exhibitions, and customer meetings. Develop strategic account plans for enterprise customers. Mandatory Requirements Minimum 4+ years of experience in IT Solution Sales. Proven experience selling Microsoft 365 or Microsoft Dynamics 365 solutions. Experience working with a Microsoft Partner is highly preferred. Strong knowledge of Microsoft licensing, cloud solutions, ERP/CRM offerings, or Digital Transformation services. Experience selling to SMB, Mid-Market, or Enterprise customers. Excellent negotiation and presentation skills. Strong consultative and solution-selling approach. Experience handling the complete sales lifecycle. Good understanding of CRM tools and sales pipeline management. Valid UAE Driving License (preferred). Preferred Experience Candidates with experience selling one or more of the following will have an added advantage:Microsoft 365Dynamics 365 CRMDynamics 365 Business Central Azure Cloud Power Platform Microsoft Licensing Managed IT Services Digital Transformation Solutions Required Skills Enterprise Sales Solution Selling Lead Generation Account Management Business Development Customer Relationship Management Sales Forecasting Negotiation & Closing Proposal Writing Communication & Presentation Skills KPIsMonthly & Quarterly Revenue Achievement New Customer Acquisition Qualified Pipeline Generation Proposal-to-Closure Ratio Customer Retention & Repeat Business Gross Margin Achievement Preferred Candidate Profile Bachelor's degree in Business, Marketing, IT, or related field. Self-motivated and target-driven. Excellent interpersonal and relationship-building skills. Ability to work independently and as part of a team. Strong problem-solving and strategic thinking abilities. Why Join Trasol? Attractive Salary + Performance Incentives Career Growth Opportunities Work with Cutting-Edge Microsoft Technologies Exposure to Enterprise Customers across the UAE & GCCCollaborative and Innovation-Driven Work Culture Opportunity to Work on Large Digital Transformation Projects

<p>We are looking for a skilled and customer-focused IT Support Specialist to provide technical assistance and maintain the smooth operation of our company’s IT systems. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting employees with technical problems, and ensuring reliable performance of computer systems, networks, and applications.</p>

<p>We are looking for a skilled and customer-focused IT Support Specialist to provide technical assistance and maintain the smooth operation of our company’s IT systems. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting employees with technical problems, and ensuring reliable performance of computer systems, networks, and applications.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Trans Skills is an HRIS solutions business offering services from hiring to payroll processing and payments. Founded in 2008 and headquartered in Dubai, we offer a comprehensive suite of products and services to help businesses source, onboard, ensure compliant global employment and payroll, and facilitate salary and statutory payments in over 140 countries. Trans Skills is also a global EOR provider with specialty recruitment and staffing solutions across the Middle East and Africa. We have a global network of 32 offices serving clients in more than 40 countries worldwide.</p><br><br>Job Description<br><p>Degree in Computer Science, Cyber Security, Information Technology, Information Systems, or any similar related qualification.</p><br><p>Fresher to 2 years experience with Family Book are welcome to apply.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

Role Description The IT Manager / Strategy Manager is responsible for leading technology initiatives while supporting the development and execution of business strategies that drive operational excellence, digital transformation, and long-term organizational growth. This role bridges information technology and strategic planning by aligning technology capabilities with business objectives and ensuring the successful delivery of strategic initiatives. Key responsibilities include developing and implementing IT strategies, technology roadmaps, and business improvement plans that support organizational priorities. The role evaluates business needs, identifies technology opportunities, and recommends innovative solutions that improve efficiency, scalability, security, and overall business performance. The position oversees IT projects, system implementations, and process optimization initiatives while ensuring effective resource planning, risk management, and stakeholder communication. It collaborates with cross-functional teams to gather business requirements, define project objectives, and translate strategic goals into practical technology solutions. The role analyzes business performance, operational processes, market trends, and emerging technologies to identify opportunities for continuous improvement and competitive advantage. It also prepares strategic reports, business cases, performance dashboards, and recommendations to support executive decision-making. In addition, the role contributes to governance, policy development, technology standards, cybersecurity awareness, and organizational change initiatives while promoting best practices in project management, digital innovation, and business strategy execution. Qualifications Strong understanding of information technology management, business strategy, digital transformation, project management, and organizational planning. Ability to align technology initiatives with business objectives. Knowledge of enterprise systems, IT infrastructure, cloud technologies, cybersecurity principles, business process improvement, and technology governance. Familiarity with enterprise architecture and IT service management concepts is an advantage. Proficiency in project management methodologies, business analysis, data analysis, reporting tools, spreadsheet applications, and business intelligence platforms. Strong analytical, strategic thinking, and problem-solving skills with the ability to evaluate business challenges, assess technology solutions, and develop actionable recommendations. Excellent leadership, communication, and stakeholder management skills with the ability to collaborate effectively across technical and business teams, present strategic recommendations, and manage multiple initiatives in a dynamic environment. Strong organizational skills, adaptability, sound judgment, and a commitment to continuous improvement, innovation, and delivering measurable business value through technology and strategic planning.

Role Description The IT Manager / Strategy Manager is responsible for leading technology initiatives while supporting the development and execution of business strategies that drive operational excellence, digital transformation, and long-term organizational growth. This role bridges information technology and strategic planning by aligning technology capabilities with business objectives and ensuring the successful delivery of strategic initiatives. Key responsibilities include developing and implementing IT strategies, technology roadmaps, and business improvement plans that support organizational priorities. The role evaluates business needs, identifies technology opportunities, and recommends innovative solutions that improve efficiency, scalability, security, and overall business performance. The position oversees IT projects, system implementations, and process optimization initiatives while ensuring effective resource planning, risk management, and stakeholder communication. It collaborates with cross-functional teams to gather business requirements, define project objectives, and translate strategic goals into practical technology solutions. The role analyzes business performance, operational processes, market trends, and emerging technologies to identify opportunities for continuous improvement and competitive advantage. It also prepares strategic reports, business cases, performance dashboards, and recommendations to support executive decision-making. In addition, the role contributes to governance, policy development, technology standards, cybersecurity awareness, and organizational change initiatives while promoting best practices in project management, digital innovation, and business strategy execution. Qualifications Strong understanding of information technology management, business strategy, digital transformation, project management, and organizational planning. Ability to align technology initiatives with business objectives. Knowledge of enterprise systems, IT infrastructure, cloud technologies, cybersecurity principles, business process improvement, and technology governance. Familiarity with enterprise architecture and IT service management concepts is an advantage. Proficiency in project management methodologies, business analysis, data analysis, reporting tools, spreadsheet applications, and business intelligence platforms. Strong analytical, strategic thinking, and problem-solving skills with the ability to evaluate business challenges, assess technology solutions, and develop actionable recommendations. Excellent leadership, communication, and stakeholder management skills with the ability to collaborate effectively across technical and business teams, present strategic recommendations, and manage multiple initiatives in a dynamic environment. Strong organizational skills, adaptability, sound judgment, and a commitment to continuous improvement, innovation, and delivering measurable business value through technology and strategic planning.

Role Description The IT Manager / Strategy Manager is responsible for leading technology initiatives while supporting the development and execution of business strategies that drive operational excellence, digital transformation, and long-term organizational growth. This role bridges information technology and strategic planning by aligning technology capabilities with business objectives and ensuring the successful delivery of strategic initiatives. Key responsibilities include developing and implementing IT strategies, technology roadmaps, and business improvement plans that support organizational priorities. The role evaluates business needs, identifies technology opportunities, and recommends innovative solutions that improve efficiency, scalability, security, and overall business performance. The position oversees IT projects, system implementations, and process optimization initiatives while ensuring effective resource planning, risk management, and stakeholder communication. It collaborates with cross-functional teams to gather business requirements, define project objectives, and translate strategic goals into practical technology solutions. The role analyzes business performance, operational processes, market trends, and emerging technologies to identify opportunities for continuous improvement and competitive advantage. It also prepares strategic reports, business cases, performance dashboards, and recommendations to support executive decision-making. In addition, the role contributes to governance, policy development, technology standards, cybersecurity awareness, and organizational change initiatives while promoting best practices in project management, digital innovation, and business strategy execution. Qualifications Strong understanding of information technology management, business strategy, digital transformation, project management, and organizational planning. Ability to align technology initiatives with business objectives. Knowledge of enterprise systems, IT infrastructure, cloud technologies, cybersecurity principles, business process improvement, and technology governance. Familiarity with enterprise architecture and IT service management concepts is an advantage. Proficiency in project management methodologies, business analysis, data analysis, reporting tools, spreadsheet applications, and business intelligence platforms. Strong analytical, strategic thinking, and problem-solving skills with the ability to evaluate business challenges, assess technology solutions, and develop actionable recommendations. Excellent leadership, communication, and stakeholder management skills with the ability to collaborate effectively across technical and business teams, present strategic recommendations, and manage multiple initiatives in a dynamic environment. Strong organizational skills, adaptability, sound judgment, and a commitment to continuous improvement, innovation, and delivering measurable business value through technology and strategic planning.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Hiring: IT Freelance (Project-Based)</p><p>We are looking for an experienced IT Freelancer to support the setup and optimization of our IT infrastructure.</p><p>Scope of Work:</p><ul><li><p>Set up Microsoft 365 for Masaha, including 5 primary email accounts (2 with email aliases)</p></li><li><p>Coordinate with the development team to migrate website hosting to Microsoft Azure UAE servers</p></li><li><p>Set up a secure password vault for all company accounts and credentials</p></li><li><p>Connect all website forms and workflows to the appropriate email inboxes</p></li><li><p>Configure cloud storage and file management using Microsoft OneDrive</p></li><li><p>Review and optimize software subscriptions, ensuring cost efficiency and VAT compliance</p><br><br></li></ul><p>� Location: Abu Dhabi</p><p>� Salary: (TBC)</p><br><p>If you're interested, please send your CV and a brief summary of your relevant experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements:</p><ul><li><p>Proven experience with Microsoft 365 administration</p></li><li><p>Experience with Microsoft Azure hosting and migrations</p></li><li><p>Knowledge of Microsoft OneDrive and cloud storage solutions</p></li><li><p>Strong understanding of IT security and password management</p></li><li><p>Ability to work independently and coordinate with third-party developers</p></li></ul><p></p></section>

Who we are<br>GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 regional composite insurer in MENA, with a presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$4.01 billion and a net profit of US$84 million for the year 2024.<br>The majority shareholder of GIG Group is Fairfax Financial Holdings, a global leader in insurance and reinsurance, with a presence in 40 markets. Listed on the Toronto Stock Exchange and part of the Fortune 500, Fairfax was founded in 1985 and has always had a strong focus on long-term growth and financial resilience. It follows a decentralized model, empowering local leadership teams—many of whom have over 20 years of tenure—with trust and accountability. Fairfax’s culture, rooted in its guiding principles, is reflected across all of its subsidiaries.<br>GIG Gulf is an ‘A’-rated regional insurer with a top 5 position in each of its core markets: the UAE, Oman, Qatar, and Bahrain. With over 70 years of regional presence, GIG Gulf combines a strategic focus on growth and investment with a comprehensive portfolio of insurance products and services tailored to corporates, SMEs, and individual customers. It also holds a 50% stake in GIG Saudi. The company’s strategic priorities are centered around regional growth, customer experience, and digital transformation.<br>GIG Gulf fosters a diverse and inclusive culture, employing over 800 people from 60+ nationalities, across 15 branches and retail outlets throughout the region. Serving over 1 million customers, GIG Gulf positions itself as a caring partner—committed to helping customers achieve their goals and lead fulfilling lives. Passionate about customer feedback, the company is constantly evolving to become the region’s digital insurer of reference, operating in a responsible and sustainable way.<br>Job purpose:IT Systems Support Engineer will be working as part of a team that is responsible for Field support for GIG GULF Gulf staff. The role is based in GIG GULF Gulf office in Dubai Outsourced City or Business Bay, UAE and will work together with the IT Service Desk for the issues and requirements related to the business and support users in UAE office. This position is responsible to provide technical assistance to users and would help install, upgrade and troubleshoot hardware and software systems. The person in this role will be troubleshooting basic end-user issues on various software applications, hardware, network and telecommunications systems and provide overall desktop/laptop support to users and C level Executives (EXCOM’s) The role requires a person who will ensure prompt and accurate customer service and increase client satisfaction.<br><br>Key Responsibilities:<br><br>IT Support Install end-user software (licensing validity and availability checks) Deployment of new applications (and/or upgrades) and follow-up Troubleshoot software application issues to resolve basic known ones and escalate complex ones to 2nd level, 3rd level and vendor Install, upgrade, support and troubleshoot operating systems on Laptop(Windows 10, 11), Microsoft office products and any other authorized desktop applications Troubleshoot email issues (Exchange server/Exchange online) Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Call center system support, Audio Video Conferencing systems Mobile management enrollment and activation Shared folders permissions management Print server & consumables management Manage end-user issues raised to Service Desk (Level 1) through tickets and calls received through IVR when working from home or if desired by the management from the office Conduct remote troubleshooting. <br>Handle incoming calls from end-users in a professional manner and within the defined service levels and ensure achievement of KPI’s Ensure proper and timely communication to the end-user on every ticket through the Service Desk tool and phone Ensure Upkeep of IT Assets in Asset Management Tool regularly Ensure all work conducted is being logged and managed within tickets raised by or on behalf of business users Provide high-quality resolutions of assigned tickets and managing the expectations of the users & C-level Executives. Ensure to resolve and close all end-user tickets within the defined Service Level Agreement (SLA) targets. Escalate tickets that are beyond the scope of Service Desk or Field support to other teams in 2nd level (Applications team and Field Support team) and 3rd level (Infrastructure and Production teams) Provide support to branch/ shops remotely /physically <br>Security Ensure full compliance with the Information Security policy and procedures Review encryption and antivirus definition status and remediate any issues Administrative Privileges management Ensure that all provided laptops have the necessary physical security measures Scan computers for virus infection Provide physical access to staff and visitors as necessary. <br>Network and Telecom Troubleshoot end-user internet issues Local area network and Ethernet connections support Wireless network access basic support Headset phone and softphone setup for call center staff and roaming users VPN configuration and troubleshooting Provide support to PABX system <br><br>Minimum requirements of role Essential:UAE National with family book Excellent communication skills in English, both verbal and written Critical and analytical thinking and creativity – always challenging the status quo and find better ways to complete tasks. Conflict Resolution – ability to resolve problems and complex situations. Active listening and empathy – ability to listen and understand users to address their needs. Team player – ability to work with a team and influence a positive collaborative culture. Ability to prioritize workload appropriately based on the impact on the business <br>Technical Skills Good understanding of computers architecture, Microsoft and desktop applications, computer peripherals, operating systems and application software Excellent understanding of Microsoft Windows infrastructure (Windows Server and Windows client) Good understanding of Microsoft Active Directory services, system build through SCCM/Image/WDS Excellent knowledge of Microsoft Office products including O365, Teams, Sharepoint Familiarity with network architecture, LAN network protocols and client-server business applications Familiarity with Citrix and remote desktop or any VDI platform Familiarity with Distributed File Sharing Good understanding of ITIL framework or any other service management framework Excellent understanding of IT service management tools and ticketing system Knowledge of using remote access tools for remote troubleshooting Ability to systematically troubleshoot complex problems and resolve them or escalate to the right team <br>Qualifications Bachelor or Diploma Degree in an IT related field or equivalent hands-on experience ITIL v3/v4 Foundation Certification <br><br>Desirable:Certificate in Windows 10/11 Troubleshooting and Implementation Network+ Certificate MCSA/MCSE Certificate <br><br>To apply, please drop us an email with your updated resume, mentioning in the subject line of your email the “Graduate Opportunity: Finance Executive”.<br>Emiratisation@gig-gulf.com