JavaScript Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job summary</p> <p>The IT Services Officer provides technology support to teachers and students in the use of classroom technology, as well as training and integration of technology tools into regular curriculum. This position exists to improve student learning and to enhance the students’ experience through the use of technology. In addition, this position is responsible for managing the schools’ IT assets and networking &amp; connectivity for staff, teachers and classrooms.</p> <p>Key responsibilities<br>• Manage their own daily activities and he team (if applicable) to ensure clients receive effective and timely resolution of all issues in compliance with the Service Level Agreement requirements defined in the client contract and based on established objectives.<br>• Provide instructional technology coaching to teachers, by developing and delivering professional development sessions on technology as a teaching tool.<br>• Provide on-demand integration coaching.<br>• Work with teachers to design engaging lessons that incorporate technology.<br>• Monitor performance of teachers to ensure they are gaining new technology skills.<br>• Provide on-site desktop support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.<br>• Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Gender"> <b>Gender</b> </div> <div class="col is-9 p5" data-automation-id="data_Gender"> Male </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About Vasaga Studio :<br>Vasaga Studio is a Dubai-based digital agency working with founders, marketing leaders and product teams across the UAE and the wider GCC. We design and engineer the websites, brand systems, e-commerce storefronts and AI-powered platforms that companies use to win in markets that no longer reward mediocre work.</p><br><br><br><p>We work with ambitious founders, businesses, and organisations that understand visibility doesn't happen by accident. Every campaign, story, and strategy we create is designed to drive meaningful awareness, engagement, and growth.</p><br><br><p>Our work sits at the intersection of reputation, creativity, and business results.</p><br><br><br><p>Our Team</p><br><br><ul><li>Vasaga Studio is intentionally small, ambitious, and highly collaborative.</li><li>You'll work directly with our CEO and alongside our PR, content, and digital specialists to help shape client relationships and agency growth.</li><li>We don't believe in unnecessary layers of management, endless meetings, or rigid sales scripts.</li><li>You'll have autonomy, ownership, and the freedom to approach opportunities in your own way.</li><li>If you spot an opportunity, pursue it.</li><li>If you discover a better way to do something, suggest it.</li><li>If a client needs an unexpected solution, help us find it.</li><li>We trust smart people to make good decisions.</li><li>This opportunity is ideal for individuals who possess strong personal, corporate, community, or professional networks and wish to earn through a highly rewarding commission-based structure without fixed working hours.</li></ul><br><p>What You'll Work On</p><br><br><p>Your primary focus will be helping Vasaga Studio grow by identifying, engaging, and closing new client opportunities across the UAE, US and international markets.</p><br><br><br><p>Services to Promote</p><br><br><ul><li>Website Design &amp; Build.</li><li>Digital Marketing</li><li>Business Consultancy</li><li>E-Commerce Development</li><li>AI Solutions</li></ul><br><p>Key Responsibilities</p><br><br><ul><li>Generate new IT business through personal and professional networks.</li><li>Develop relationships with corporate clients, IT partners, and community groups.</li><li>Promote Vasaga Studio's Information Technology / Marketing services.</li><li>Identify new business opportunities and referral channels.</li><li>Coordinate with the Vasaga Studio operations team to ensure smooth service delivery.</li><li>Build long-term client relationships and repeat business opportunities.</li></ul><br><p>Who We Are Looking For</p><br><br><ul><li>Individuals with strong networking and sales abilities.</li><li>Existing client base, referral network, corporate contacts, or community connections preferred.</li><li>Experience in Web Agency, Digital Agency, Technology Company, Real Estate, sales, or business development is an advantage.</li><li>Self-motivated individuals capable of generating business independently.</li><li>Strong communication and relationship-building skills.</li></ul><br><p>What We Offer</p><br><br><ul><li>Attractive commission structure.</li><li>Unlimited earning potential.</li><li>Flexible working arrangement.</li><li>Full operational and back-office support.</li><li>Access to Vasaga Studio's Expertise and service network.</li><li>Opportunity to grow with a rapidly expanding AI &amp; IT company.</li></ul><br><p>Important Note</p><br><br><ol><li>This is a commission-based opportunity and does not include a fixed monthly salary, Visa sponsorship etc.</li><li>Preference will be given to candidates who can demonstrate existing networks, business development capabilities, or a proven ability to generate IT / Marketing related sales.</li><li>Chance to be one of the core members in a growth startup</li></ol><br><p>How to Apply: Answer few questions mentioned in further steps and please send your CV along with a brief summary of your experience and connections within the IT / Marketing / Digital Agency sector. Other sector(s) also welcome basis business alignment.</p><br><br><p>We're less interested in polished corporate language and more interested in understanding how you think.</p><br><br><p>Be yourself.</p><br><br><p>We're hiring people, not resumes.</p><br><br> <br><br> </div>

<p>Position Title: IT Director Employment Type: Full Time Salary: depending on experience and qualifications plus family benefits Job Location: Dubai, UAE About the Client: A globally iconic F&B giant with a rapidly expanding, high-volume footprint across the UAE Job Description: - Lead strategic innovation projects, deploying next-generation mobile applications, automated self-ordering kiosks, loyalty systems, and next-level digital payment ecosystems - Take full ownership of point-of-sale (POS) infrastructures, drive-thru tech, kitchen automation systems, and third-party delivery aggregator integrations to maximize operational efficiency and revenue - Build, scale, and govern enterprise data architectures and business intelligence dashboards and empower data-driven decisions through advanced analytics, customer insights, and predictive AI modeling - Ensure absolute uptime, peak performance, and high availability across all corporate networks, cloud platforms, and core ERP environments - Manage the technology project portfolio from blueprint to rollout and oversee capital and operational budgets (CAPEX/OPEX), calculate project ROI, and lead critical vendor negotiations and SLA frameworks</p><p>Qualifications: - Male, 45 years old and below; with A minimum of 8 years of progressive IT experience, featuring at least 5 years in a senior IT leadership capacity. - Proven experience navigating high-volume, multi-unit retail networks is essential. Candidates from Quick Service Restaurants (QSR), Food & Beverage, Retail, or Hospitality are highly preferred - Bachelor’s degree in Computer Science, IT, or Information Systems; An MBA or technology-related Master’s Degree is highly preferred - Industry certifications such as PMP, ITIL, CISSP, CISM, TOGAF, or enterprise Cloud credentials (AWS, Azure, Google Cloud) are added advantage - Comprehensive familiarity with enterprise ERP systems (SAP, Oracle, or Microsoft Dynamics), advanced data analytics, and modern IT Service Management (ITSM) frameworks</p>

Position Summary We are seeking a dynamic IT Applications & Governance Lead to oversee and support a wide range of business application initiatives across multiple hospitality and leisure properties. Working closely with the Infrastructure Specialist and under the direction of the Assistant IT Manager, this role focuses on project delivery, vendor coordination, and application lifecycle management, from RFP development through rollout and transition to managed operations. The ideal candidate will possess a strong understanding of enterprise applications, integrations, and governance, ensuring that business solutions are designed, delivered, and maintained in alignment with the organization’s digital roadmap, security standards, and operational objectives. Job Dimensions Direct Reports: None Total Reports: None Key Responsibilities & Performance Standards1. Application Project Support Provide application-level expertise for initiatives including:F&B POS replacement Loyalty platform rebranding and digital transformation Customer experience platforms and CRM migration Back-office system transformations (Finance, HR, etc.) Fitness and customer journey reimagining initiatives Support creation and review of RFPs, business requirements, and functional specifications. Participate in solution design, custom development oversight, UAT, troubleshooting, and go-live activities. Coordinate with internal IT teams, business stakeholders, and vendors throughout discovery, implementation, and post-go-live transition. Ensure alignment between application designs and infrastructure capabilities. Support training, change management, and user adoption initiatives.2. Application Lifecycle & Vendor Management Oversee deliverables from application vendors, system integrators, and managed service providers. Ensure quality, compliance, and adherence to SLAs. Track application performance, upgrades, and release management. Validate and document system configurations, integrations, and dependencies.3. Collaboration & Administration Work with business process owners to ensure applications meet functional and operational requirements. Collaborate with Enterprise Architects and IT leadership to ensure governance, security, and integration standards. Contribute to digital innovation initiatives and continuous improvement of user experience and efficiency. Maintain documentation of application inventory, dependencies, and data flows.4. IT Governance & Compliance Implement and maintain IT governance frameworks, standards, and policies. Coordinate IT audits, risk assessments, and compliance reviews. Monitor adherence to change management, backup, and data retention policies. Support KPI reporting, compliance dashboards, and periodic access audits in coordination with audit and security teams. Communications & Working Relationships Internal Assistant IT Manager Enterprise Architect Application & Development Teams Project Managers and Business Units Operations and F&B Teams Cybersecurity and Compliance Teams External Managed Service Providers System Integrators Technology Vendors Consultants and Partner Organizations Selection Criteria A. Qualifications & Experience Essential Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.6–10 years of experience in IT applications within enterprise or multi-system environments. Experience supporting applications in hospitality, leisure, or retail sectors (POS, CRM, ERP, Loyalty). Strong understanding of system integrations, APIs, databases, and application lifecycle management. Experience working in multi-vendor and managed services environments. Proven involvement in governance, architecture, or service delivery oversight. Strong communication, vendor management, and analytical skills. Desirable Exposure to finance, HR, CRM, POS, loyalty, and customer engagement platforms. Familiarity with ITIL, Agile, or Waterfall methodologies. Certifications in application platforms, ITIL, or PMP (preferred but not mandatory). B. Skills & Competencies Strong knowledge of enterprise and business applications (POS, CRM, ERP, Loyalty, Customer Platforms). Expertise in integrations, middleware, APIs, and data flows. Ability to translate business requirements into clear application solutions. Strong troubleshooting and structured problem-solving skills. Excellent stakeholder management and documentation abilities. Highly organized, proactive, and capable of managing multiple projects independently. Ability to review and challenge vendor proposals constructively. C. Tools & Technologies Applications: POS, CRM, ERP, Loyalty, Customer Management Systems Integration & Data: API management tools, ETL platforms, middleware Databases & Reporting: SQL-based databases, Power BI or equivalent Cloud Platforms: Microsoft Azure, AWS, or equivalent Security & Governance: RBAC, SSO, COBIT, ISO 27001, ITILProject Tools: Jira, Microsoft Teams, Confluence

Position Summary We are seeking a dynamic IT Applications & Governance Lead to oversee and support a wide range of business application initiatives across multiple hospitality and leisure properties. Working closely with the Infrastructure Specialist and under the direction of the Assistant IT Manager, this role focuses on project delivery, vendor coordination, and application lifecycle management, from RFP development through rollout and transition to managed operations. The ideal candidate will possess a strong understanding of enterprise applications, integrations, and governance, ensuring that business solutions are designed, delivered, and maintained in alignment with the organization’s digital roadmap, security standards, and operational objectives. Job Dimensions Direct Reports: None Total Reports: None Key Responsibilities & Performance Standards1. Application Project Support Provide application-level expertise for initiatives including:F&B POS replacement Loyalty platform rebranding and digital transformation Customer experience platforms and CRM migration Back-office system transformations (Finance, HR, etc.) Fitness and customer journey reimagining initiatives Support creation and review of RFPs, business requirements, and functional specifications. Participate in solution design, custom development oversight, UAT, troubleshooting, and go-live activities. Coordinate with internal IT teams, business stakeholders, and vendors throughout discovery, implementation, and post-go-live transition. Ensure alignment between application designs and infrastructure capabilities. Support training, change management, and user adoption initiatives.2. Application Lifecycle & Vendor Management Oversee deliverables from application vendors, system integrators, and managed service providers. Ensure quality, compliance, and adherence to SLAs. Track application performance, upgrades, and release management. Validate and document system configurations, integrations, and dependencies.3. Collaboration & Administration Work with business process owners to ensure applications meet functional and operational requirements. Collaborate with Enterprise Architects and IT leadership to ensure governance, security, and integration standards. Contribute to digital innovation initiatives and continuous improvement of user experience and efficiency. Maintain documentation of application inventory, dependencies, and data flows.4. IT Governance & Compliance Implement and maintain IT governance frameworks, standards, and policies. Coordinate IT audits, risk assessments, and compliance reviews. Monitor adherence to change management, backup, and data retention policies. Support KPI reporting, compliance dashboards, and periodic access audits in coordination with audit and security teams. Communications & Working Relationships Internal Assistant IT Manager Enterprise Architect Application & Development Teams Project Managers and Business Units Operations and F&B Teams Cybersecurity and Compliance Teams External Managed Service Providers System Integrators Technology Vendors Consultants and Partner Organizations Selection Criteria A. Qualifications & Experience Essential Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.6–10 years of experience in IT applications within enterprise or multi-system environments. Experience supporting applications in hospitality, leisure, or retail sectors (POS, CRM, ERP, Loyalty). Strong understanding of system integrations, APIs, databases, and application lifecycle management. Experience working in multi-vendor and managed services environments. Proven involvement in governance, architecture, or service delivery oversight. Strong communication, vendor management, and analytical skills. Desirable Exposure to finance, HR, CRM, POS, loyalty, and customer engagement platforms. Familiarity with ITIL, Agile, or Waterfall methodologies. Certifications in application platforms, ITIL, or PMP (preferred but not mandatory). B. Skills & Competencies Strong knowledge of enterprise and business applications (POS, CRM, ERP, Loyalty, Customer Platforms). Expertise in integrations, middleware, APIs, and data flows. Ability to translate business requirements into clear application solutions. Strong troubleshooting and structured problem-solving skills. Excellent stakeholder management and documentation abilities. Highly organized, proactive, and capable of managing multiple projects independently. Ability to review and challenge vendor proposals constructively. C. Tools & Technologies Applications: POS, CRM, ERP, Loyalty, Customer Management Systems Integration & Data: API management tools, ETL platforms, middleware Databases & Reporting: SQL-based databases, Power BI or equivalent Cloud Platforms: Microsoft Azure, AWS, or equivalent Security & Governance: RBAC, SSO, COBIT, ISO 27001, ITILProject Tools: Jira, Microsoft Teams, Confluence

Position Summary We are seeking a dynamic IT Applications & Governance Lead to oversee and support a wide range of business application initiatives across multiple hospitality and leisure properties. Working closely with the Infrastructure Specialist and under the direction of the Assistant IT Manager, this role focuses on project delivery, vendor coordination, and application lifecycle management, from RFP development through rollout and transition to managed operations. The ideal candidate will possess a strong understanding of enterprise applications, integrations, and governance, ensuring that business solutions are designed, delivered, and maintained in alignment with the organization’s digital roadmap, security standards, and operational objectives. Job Dimensions Direct Reports: None Total Reports: None Key Responsibilities & Performance Standards1. Application Project Support Provide application-level expertise for initiatives including:F&B POS replacement Loyalty platform rebranding and digital transformation Customer experience platforms and CRM migration Back-office system transformations (Finance, HR, etc.) Fitness and customer journey reimagining initiatives Support creation and review of RFPs, business requirements, and functional specifications. Participate in solution design, custom development oversight, UAT, troubleshooting, and go-live activities. Coordinate with internal IT teams, business stakeholders, and vendors throughout discovery, implementation, and post-go-live transition. Ensure alignment between application designs and infrastructure capabilities. Support training, change management, and user adoption initiatives.2. Application Lifecycle & Vendor Management Oversee deliverables from application vendors, system integrators, and managed service providers. Ensure quality, compliance, and adherence to SLAs. Track application performance, upgrades, and release management. Validate and document system configurations, integrations, and dependencies.3. Collaboration & Administration Work with business process owners to ensure applications meet functional and operational requirements. Collaborate with Enterprise Architects and IT leadership to ensure governance, security, and integration standards. Contribute to digital innovation initiatives and continuous improvement of user experience and efficiency. Maintain documentation of application inventory, dependencies, and data flows.4. IT Governance & Compliance Implement and maintain IT governance frameworks, standards, and policies. Coordinate IT audits, risk assessments, and compliance reviews. Monitor adherence to change management, backup, and data retention policies. Support KPI reporting, compliance dashboards, and periodic access audits in coordination with audit and security teams. Communications & Working Relationships Internal Assistant IT Manager Enterprise Architect Application & Development Teams Project Managers and Business Units Operations and F&B Teams Cybersecurity and Compliance Teams External Managed Service Providers System Integrators Technology Vendors Consultants and Partner Organizations Selection Criteria A. Qualifications & Experience Essential Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.6–10 years of experience in IT applications within enterprise or multi-system environments. Experience supporting applications in hospitality, leisure, or retail sectors (POS, CRM, ERP, Loyalty). Strong understanding of system integrations, APIs, databases, and application lifecycle management. Experience working in multi-vendor and managed services environments. Proven involvement in governance, architecture, or service delivery oversight. Strong communication, vendor management, and analytical skills. Desirable Exposure to finance, HR, CRM, POS, loyalty, and customer engagement platforms. Familiarity with ITIL, Agile, or Waterfall methodologies. Certifications in application platforms, ITIL, or PMP (preferred but not mandatory). B. Skills & Competencies Strong knowledge of enterprise and business applications (POS, CRM, ERP, Loyalty, Customer Platforms). Expertise in integrations, middleware, APIs, and data flows. Ability to translate business requirements into clear application solutions. Strong troubleshooting and structured problem-solving skills. Excellent stakeholder management and documentation abilities. Highly organized, proactive, and capable of managing multiple projects independently. Ability to review and challenge vendor proposals constructively. C. Tools & Technologies Applications: POS, CRM, ERP, Loyalty, Customer Management Systems Integration & Data: API management tools, ETL platforms, middleware Databases & Reporting: SQL-based databases, Power BI or equivalent Cloud Platforms: Microsoft Azure, AWS, or equivalent Security & Governance: RBAC, SSO, COBIT, ISO 27001, ITILProject Tools: Jira, Microsoft Teams, Confluence

L3 IT Security Engineer _M365 Location: Dubai<br>Job Overview <br>We are seeking an experienced L3 M365 Security Engineer to serve as our top-tier technical Implementation and escalation point for all cloud security issues. In this role, you will diagnose and resolve complex, systemic infrastructure failures, respond to advanced persistent threats, and continuously optimize security policies across the Microsoft 365 environment. You will bridge the gap between day-to-day operations and high-level cloud architecture.<br>Key Responsibilities • Advanced Incident Escalation: Act as the final escalation point for L1/L2 teams, resolving deep technical issues within Microsoft Entra ID, conditional access routing, and complex authentication flows.• Threat Hunting & Forensics: Lead deep-dive forensic investigations using Advanced Hunting KQL (Kusto Query Language) queries in Microsoft Defender XDR to hunt for hidden threats and lateral movement.• Complex Policy Troubleshooting: Resolve broken Data Loss Prevention (DLP) rules, misconfigured information protection labels, and synchronization failures within Microsoft Purview.• Automation & Scripting: Develop, test, and deploy Microsoft Graph API scripts and advanced Power Shell modules to automate incident remediation and policy enforcement.• Architecture & Change Management: Review proposed changes from cloud architects, assess their impact on operations, and execute high-risk production updates with minimal business disruption.• Incident Response: Investigate security alerts, perform root cause analysis, and execute remediation actions in coordination with the wider IT/Security Operations Center (SOC) team• Device & Endpoint Management: Configure and enforce security policies on mobile and desktop devices via Microsoft Intune• Auditing & Governance: Conduct regular security assessments, maintain compliance with regulatory standards (e.g., ISO 27001, GDPR), and review audit logs• Mentorship & Knowledge Transfer: Conduct regular technical training sessions for L1/L2 engineering staff and author definitive Standard Operating Procedures (SOPs).<br>Qualifications & Requirements • Experience: 5+ years of dedicated enterprise IT support experience, with at least 3 years explicitly operating as a Tier 3 engineer in an M365 environment.• KQL Mastery: Proven hands-on capability writing complex Kusto Query Language queries to investigate security event logs.• Advanced Infrastructure Knowledge: Deep understanding of hybrid identity management (Entra Connect), modern authentication protocols (SAML, OAuth, OIDC), and routing concepts.<br><br>Certifications• Microsoft Certified: Cybersecurity Architect Expert (SC100) or Microsoft Certified: Security Operations Analyst Associate (SC-200).<br>• Soft Skills: Exceptional logical reasoning, crisis management skills during active security incidents, and clear communication under high-pressure scenarios.

We are hiring an experienced IT Manager for a leading golf, hospitality and leisure organization in Dubai.<br>This is a business-facing technology leadership role with a strong focus on Enterprise Applications (70–80%), complemented by oversight of IT Infrastructure & Platforms (20–30%). The ideal candidate will bring strong experience from Golf, Hospitality, Leisure, Lifestyle, Loyalty/Membership, Resorts, Clubs or similar customer-centric environments and be comfortable operating at the intersection of business, technology, enterprise architecture and vendor management.<br>Key Responsibilities• Own and oversee enterprise and customer-facing applications across multiple properties, including CRM, Loyalty/Membership, POS, ERP, Guest Management and back-office platforms.• Lead technology initiatives across the complete lifecycle — RFP, requirements gathering, discovery, solution design, implementation, integration, UAT, go-live and transition to operations.• Partner closely with business stakeholders to understand operational requirements and translate them into effective functional and technical solutions.• Manage application integrations, APIs, middleware, data flows, custom developments, testing, change and release management.• Ensure application solutions comply with Enterprise Architecture, Cybersecurity, Integration and IT Governance standards.• Drive standardized SDLC, Dev Ops, release governance and quality controls across internal teams, vendors and managed service partners.• Provide oversight of infrastructure supporting enterprise applications, including cloud, networks, servers, storage, DR/BCP and platform capacity.• Review and challenge technical designs and proposals submitted by vendors, System Integrators and MSPs.• Manage vendor performance, deliverables, SLAs, solution quality and transition of projects into steady-state operations.<br>Must-Have Experience✓ Strong experience managing enterprise/business applications in a complex, multi-system environment.✓ Strong hands-on functional/technical exposure to CRM + Loyalty/Membership + POS systems.✓ Experience within Hospitality, Golf, Leisure, Lifestyle, Resorts, Clubs, Loyalty or other customer/guest-centric environments is strongly preferred.✓ Exposure to Golf Management Systems, Property Management Systems (PMS), Hospitality/Guest Management platforms and/or Yacht/Marina Management Systems would be highly advantageous.✓ Strong experience working across both the business and technology sides — this should not be a purely infrastructure/operations profile.✓ Proven advisory/consultative capability, working with senior business stakeholders, Enterprise Architecture, vendors and technology teams.✓ Demonstrated ownership of application projects from RFP/business requirements through implementation, UAT and go-live.✓ Strong understanding of APIs, integrations, middleware, SQL/data flows and enterprise architecture principles.✓ Experience managing MSPs, System Integrators and technology vendors.✓ Working knowledge of Azure/AWS, infrastructure, IAM/SSO/RBAC, cybersecurity, monitoring and DR/BCP.✓ Experience supporting technology across multiple properties/sites/business units is highly desirable.<br>Technology Environment CRM | Loyalty & Membership | POS | ERP | Golf Management Systems | PMS | Guest Management | APIs | Middleware | ETL | SQL | Azure/AWS | IAM | SSO | RBAC | Power BI | Jira | Confluence

<p>IT Business Analyst</p><p><strong>Experience:</strong> 5–10 years<br><strong>Location:</strong> UAE<br><strong>Employment Type:</strong> Full-time</p><p>Job Summary</p><p>We are looking for an experienced <strong>IT Business Analyst</strong> to bridge the gap between business stakeholders and technology teams. The candidate will be responsible for understanding business requirements, analyzing processes and translating them into clear functional and technical requirements.</p><p>Key Responsibilities</p><ul><li><p>Gather and analyze business and technology requirements.</p></li><li><p>Conduct stakeholder interviews, workshops and requirement-gathering sessions.</p></li><li><p>Document business requirements, functional requirements and user stories.</p></li><li><p>Analyze existing business processes and identify improvement opportunities.</p></li><li><p>Create process flows, use cases and functional specifications.</p></li><li><p>Translate business requirements into actionable requirements for development teams.</p></li><li><p>Work closely with Product Owners, Developers, QA and Solution Architects.</p></li><li><p>Define acceptance criteria and support test-case development.</p></li><li><p>Coordinate UAT activities and stakeholder sign-off.</p></li><li><p>Analyze system integrations and data flows.</p></li><li><p>Support implementation, deployment and post-production activities.</p></li><li><p>Identify business risks, dependencies and process gaps.</p></li><li><p>Prepare dashboards, reports and management documentation.</p></li><li><p>Support Agile/Scrum ceremonies where applicable.</p></li></ul><p>Required Skills</p><ul><li><p>Business requirements gathering</p></li><li><p>BRD / FRD preparation</p></li><li><p>User stories</p></li><li><p>Acceptance criteria</p></li><li><p>Process mapping</p></li><li><p>BPMN / UML</p></li><li><p>SQL and data analysis</p></li><li><p>API and integration concepts</p></li><li><p>JIRA / Confluence</p></li><li><p>Agile / Scrum</p></li><li><p>UAT management</p></li><li><p>Stakeholder management</p></li></ul><p>Preferred Certifications</p><ul><li><p>CBAP</p></li><li><p>PMI-PBA</p></li><li><p>Certified Scrum Product Owner / Scrum-related certification</p></li></ul><p>Industry Exposure</p><p>Banking, FinTech, Insurance, Telecom, Government, Retail, Healthcare or enterprise applications.</p><br><p><strong>Desired Candidate Profile</strong></p><p>Key Competencies</p><ul><li><p>Analytical thinking</p></li><li><p>Business process analysis</p></li><li><p>Communication</p></li><li><p>Stakeholder management</p></li><li><p>Documentation</p></li><li><p>Problem solving</p></li><li><p>Facilitation skills</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Overview <p>Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</p><br> <p>We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</p><br> <p>To successful candidates, we offer a diverse progressive corporate working environment&nbsp;with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p><br> Job Description <p><strong>Job Summary:</strong>The Executive – IT Infrastructure &amp; Security is responsible for managing, maintaining, and securing the organization’s IT infrastructure. This role ensures reliable IT operations, safeguards critical data and systems, and supports the implementation of security measures to mitigate risks and maintain business continuity.</p><br> Desired Skill &amp; Expertise <ul> <li>Bachelor’s degree in Information Technology, Computer Science, or related field.</li> <li>Proven experience in IT infrastructure management and IT security practices.</li> <li>Hands-on knowledge of networking, servers, storage, virtualization, and cloud technologies.</li> <li>Experience with security tools, firewalls, endpoint protection, and SIEM solutions.</li> <li>Understanding of IT security frameworks and compliance standards (ISO 27001, NIST, GDPR).</li> <li>Strong problem-solving, analytical, and communication skills.</li> <li>Relevant certifications are a plus (e.g., CompTIA Security+, Cisco CCNA/CCNP, Microsoft, CEH, CISSP).</li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Client:</strong><br> <br> Our client is one of the leading&nbsp; IT Service provider.<br> <br> <strong>Responsibilities:&nbsp;</strong> <ul> <li>This role will provide day-to-day onsite technical support for end user hardware and software issues at educational institutions across the UAE. </li><li>You will be responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity. </li><li>Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed. </li><li>You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed </li><li>Meet SLA for work client ticket requests, assess and prioritize incidents while investigating &amp; resolving critical incidents </li><li>Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner </li></ul> <strong>Qualifications and Skills:</strong> <ul> <li>BSc. degree in a technical field related to Information Technology </li><li>Minimum three years in Operating Systems support, end user device troubleshooting &amp; support </li><li>Customer service focused </li><li>Problem solving and innovation capabilities </li><li>Excellent communication skills, both written and verbal/nonverbal </li><li>Interpersonal Skills </li><li>Must have extensive Office 365 experience, all applications, with administration exposure if possible </li><li>Experience with a recognized ITSM tool (Remedy, ManageEngine, ServiceDesk, Ivanti, etc) </li><li>Must have a basic understanding of networks </li><li>UAE driving license and own transport is&nbsp;essential </li></ul> <p><strong>Halian Group:</strong></p><br><br> <p>With over 27 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.</p><br><br> <p>Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.</p><br><br> <br><br> </div>

MAIN OBJECTIVE OF ROLE<br><br>To oversee the day-to-day operations of flydubai’s IT service desk which includes managing a team of IT service desk technicians who provide technical support to the organization's employees, managing the service desk's incident and service requests management processes, and ensuring that the service desk meets or exceeds the organization's service level agreements.<br><br>Key Responsibilities<br><br>Develops and maintains incident and service requests management processes and ensuring that the service desk adheres to these processes. Sets and monitors service level agreements and key performance indicators for the service desk, such as call volume, missed calls, response times, and resolution times. Identifies areas for improvement in the service desk's operations and makes recommendations for changes to improve efficiency and effectiveness. Communicating with stakeholders, including senior management and other departments, to ensure that the service desk's operations align with the organization's goals. Coordinates and collaborates with other IT teams, such as network and security teams, to ensure the smooth operation of the service desk and the organization's IT systems. Develops and recommends service desk policies and procedures and oversees its implementation. Identifying and implementing process improvements to increase efficiency and customer satisfaction. Develops and updates the knowledge base used by the service desk technicians. Manages all high severity incidents including post incident review of major incidents. Supervises user access management on applications, Office 365 Admin Center and active directory service for users & groups creation, deletion, and suspension. Analyses trends in Service Desk requests and generate statistical monthly report. Provides after office hours support as needed. Administers and maintains agility in ITSM tool customization, and automation.<br><br>Qualifications<br><br>Bachelor's Degree (3+ years) Degree in Computer Science or Information Technology Fluent in English & Arabic ITSM system, Manage Engine, Summit IT, Service Now Years with qualifications: 5 - 7 years ITIL Practitioner certification<br><br>COMPETENCIES<br><br>Customer Focus Teamwork Effective Communication Personal Accountability & Commitment to achieve Resilience & Flexibility (Can do attitude)<br><br>Isr Requirements<br><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

Areas of Responsibility & Scope:<br>Infrastructure & Network - Network and hardware performance monitoring, troubleshooting, WAN/Internet and vendor coordination Servers & Virtualization - Windows servers, VMware ESXi/v Sphere/v Center, VM performance and capacity Backup & Recovery - Veeam backup monitoring, failed jobs, recovery coordination and licensing Microsoft Infrastructure - Active Directory, DNS, DHCP, Group Policy, Windows Server, Microsoft 365 and Azure Healthcare – VRepro / EMR - Technical support, performance/disconnection issues and vendor coordination Healthcare – Malaffi / HL7- HL7/PPR integration monitoring, troubleshooting and vendor coordination Cybersecurity - Forti Gate, endpoint security, MFA/Forti Token and security vendor coordination ADHICS - Compliance Audit findings, remediation, evidence and vendor coordination Telephony – Yeastar / Yealink- PBX and IP phone monitoring, configuration and troubleshooting Sound System - Monitoring, troubleshooting and vendor coordination Access Door System - Monitoring, user/access updates and troubleshooting User Support - Hardware, software, network, printer and access troubleshooting Vendor Management - Vendor coordination, quotations, proposals, support tickets and AMC follow-up IT Procurement & Budget - Technical specifications, BOQ, quotation review, procurement and forecasting IT Projects - Planning, technical requirements, implementation, testing and vendor coordination Licenses & Contracts - Microsoft, Fortinet, VMware, Veeam, security, AMC and other renewals<br>Technical Knowledge:End user support onsite at the client sites. Excellent knowledge on MS Windows 10, 11 operating systems. Knowledge on installation & configuration of Applications like Autodesk, Auto CAD and Architecture Software Applications. Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022. Hands on experience and knowledge on RAID configurations. Knowledge on Server Migration for 2012 to 2022. Knowledge on Widows Server Clustering. Knowledge of troubleshooting IOS & MAC systems. Installation & troubleshooting or MS Office products. Strong troubleshooting knowledge of Outlook, Email issues. Strong Knowledge and experience on O365 Management Portal. Knowledge and experience on Share Point and One Drive. Knowledge and experience on Email Hosting Migrations, DNS Management. Knowledge on MS Azure, MS InTunes & Cloud technologies. Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. Ability to install/configure & troubleshoot various types of printers. Ability to configure email accounts, outlook on PC & Mobile devices. Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis. Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration. Understanding of Windows Servers & Hyper-V, Virtualization. Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. Knowledge on Firewalls, Forti Gate, Sonic Wall, Sophos. Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN. Knowledge of Video Conferencing systems. Knowledge on CCTV, NVR, DVR configuration and settings. Demonstrate proactive approach. Identify and suggest possible improvements on procedures. Carry out preventive maintenance as per the scheduled calendar. Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc. Excellent attitude towards user support & possess strong communication skills.<br>Work Experience:7+ Years.<br>Certification:MCSE / MCP / MCITPMCSACCNA<br>Location:Al Ain, Abu Dhabi<br>Salary:10,000 AED Per Month.

<p> We are looking for a skilled IT Technician to support the installation of IT infrastructure projects. The candidate will be responsible for structured cabling, fiber optic splicing, network rack installation, CCTV installations, and basic electrical work under the direction of the IT Site Supervisor.</p><br><ul><li><p>Pull, route, and terminate Cat6/Cat6A and fiber optic cables.</p></li><li><p>Perform fiber optic splicing and testing.</p></li><li><p>Install and organize network racks.</p></li><li><p>Install and mount network equipment including switches, firewalls, patch panels, UPS, and wireless access points.</p></li><li><p>Install and terminate CCTV cameras and related cabling.</p></li><li><p>Assist with access control and other low-voltage systems.</p></li><li><p>Perform basic electrical work required for IT installations.</p></li><li><p>Label, test, and document all installed cables.</p></li><li><p>Follow installation drawings and supervisor instructions.</p></li><li><p>Maintain housekeeping and comply with site safety requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>2–5 years of experience in structured cabling and IT infrastructure installation.</p></li><li><p>Hands-on experience in fiber optic splicing.</p></li><li><p>Experience in CCTV installation and cabling.</p></li><li><p>Knowledge of network rack installation and cable management.</p></li><li><p>Basic electrical installation knowledge.</p></li><li><p>Ability to read installation drawings.</p></li><li><p>Good communication and teamwork skills.</p></li></ul>

<p>Job Title: IT Site Supervisor Location: Dubai, UAE Job Summary We are seeking an experienced IT Site Supervisor to lead onsite IT infrastructure projects. The successful candidate will supervise technicians, coordinate daily activities, ensure quality installations, and deliver projects safely and on schedule.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Supervise and manage all IT technicians on site.</p></li><li><p>Plan daily work schedules and assign tasks.</p></li><li><p>Read and interpret network, CCTV, and fiber optic drawings.</p></li><li><p>Supervise structured cabling and fiber optic splicing activities.</p></li><li><p>Ensure proper installation of network racks, switches, firewalls, patch panels, UPS, wireless access points, and CCTV systems.</p></li><li><p>Inspect workmanship and ensure compliance with company quality standards.</p></li><li><p>Coordinate with project managers, consultants, contractors, and clients.</p></li><li><p>Monitor project progress and prepare daily site reports.</p></li><li><p>Ensure site safety and compliance with company procedures.</p></li><li><p>Manage site materials, tools, and manpower.</p></li><li><p>Troubleshoot installation issues and provide technical guidance.</p></li><li><p>Train and mentor junior technicians</p></li></ul><br><p>Requirements</p><ul><li><p>5–8 years of experience in IT infrastructure projects.</p></li><li><p>Minimum 2 years of experience in a supervisory role.</p></li><li><p>Strong knowledge of structured cabling, fiber optic splicing, CCTV, network infrastructure, and rack installations.</p></li><li><p>Ability to read AutoCAD and technical drawings.</p></li><li><p>Good leadership, communication, and organizational skills.</p></li><li><p>UAE Driving License is mandatory.</p></li></ul><br><p>Preferred Certifications</p><ul><li><p>Fiber Optic Splicing Certification</p></li><li><p>Structured Cabling Certification</p></li><li><p>Cisco CCNA or equivalent networking certification</p></li><li><p>CCTV installation certification</p></li></ul>

<ul><li>Develop and execute a comprehensive sales strategy to achieve ambitious revenue targets within the IT sector.</li><li>Lead, mentor, and inspire a high-performing sales team, fostering a culture of success and continuous improvement.</li><li>Identify and penetrate new market segments and strategic accounts, driving significant business growth.</li><li>Build and maintain strong, long-term relationships with key enterprise clients and C-level executives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business, Marketing, Computer Science, or a related field; MBA preferred.</li><li>Minimum of 7-10 years of progressive experience in IT sales, with at least 3-5 years in a leadership capacity.</li><li>Proven track record of exceeding sales quotas and driving revenue growth in enterprise software or IT services.</li><li>Deep understanding of cloud computing, cybersecurity, AI, data analytics, or other relevant IT domains.</li></ul>

<p>The IT Business Analyst (Automotive) acts as the bridge between automotive operations and technology delivery.<br>This role ensures that dealership business processes — across Service, Spare Parts and Operations — are clearly defined, audit-ready, and aligned with industry best practice, while remaining scalable across current and future markets.<br>The role plays a critical part in the ERPNext/DMS implementation, guiding the business toward standardised, efficient, and technology-enabled dealership operations.<br></p><p><br></p><p><strong>Key roles:</strong></p><p><strong>Business Requirements & Process Excellence</strong></p><ul><li><p>Lead the end-to-end definition, documentation, and validation of business requirements for ERPNext/DMS and future digital initiatives.</p></li><li><p>Map and optimise end-to-end dealership processes, with a primary focus on After-Sales (Service, Workshop & Spare Parts).</p></li><li><p>Conduct current-vs-future-state and gap analyses to drive process improvement.</p></li><li><p>Identify inefficiencies and propose pragmatic, industry-aligned improvements.</p><p><br></p></li></ul><p><strong>Automotive Domain Leadership (Subject Matter Expertise)</strong></p><ul><li><p>Act as Subject Matter Expert for automotive dealership operations.</p></li><li><p>Ensure ERP and DMS system designs reflect real-world dealership practices, not theoretical workflows.</p></li><li><p>Challenge business assumptions and requirements where misaligned with best practice or scalability.</p></li><li><p>Actively guide ERPNext/DMS configuration decisions based on dealership standards.<br></p><br></li></ul><p><strong>Audit, Governance & Compliance</strong></p><ul><li><p>Ensure business processes and system requirements are fully documented and audit-ready.</p></li><li><p>Support Internal Audit reviews and remediation efforts.</p></li><li><p>Embed governance, control, and traceability into business and system processes.</p></li></ul><p><br></p><p><strong>IT–Business Engagement</strong></p><ul><li><p>Serve as the primary interface between business stakeholders and IT teams.</p></li><li><p>Translate complex business needs into clear, actionable functional specifications.</p></li><li><p>Facilitate workshops, requirement-gathering sessions, and validation meetings.</p></li><li><p>Act as a trusted advisor to business leaders on process and system design.</p></li></ul><p><br></p><p><strong>Solution Delivery Support</strong></p><ul><li><p>Work closely with ERPNext/DMS implementation and integration partners.</p></li><li><p>Maintain functional design documents, process maps, and specifications.</p></li><li><p>Coordinate with development, integration, and testing teams to ensure requirements are delivered as intended.</p></li></ul><p><br></p><p><strong>Continuous Improvement & Digital Roadmap</strong></p><ul><li><p>Identify opportunities for automation, standardisation, and digital enablement.</p></li><li><p>Promote consistent processes across branches and markets.</p></li><li><p>Contribute to the automotive digital roadmap with a strong process and governance lens.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications & Experience:</strong></p><ul><li><p>Minimum 7 years as an IT Business Analyst within an automotive dealership environment.</p></li><li><p>Mandatory: direct, hands-on experience in After-Sales (Service, Workshop & Spare Parts) operations, including process design and systems support for warranty, job cards, technician scheduling, parts inventory, and customer service workflows. This is a specific capability gap the role is intended to close; candidates without demonstrable After-Sales exposure will not be considered.</p></li><li><p>Strong understanding of Dealer Management Systems (DMS) and ERP platforms.</p></li><li><p>Proven experience in end-to-end process mapping and optimisation.</p></li><li><p>Experience supporting multi-branch or multi-market dealership operations.</p></li><li><p>Strong analytical, documentation, and stakeholder management skills.</p></li><li><p>English required; Arabic advantageous.</p></li></ul><br><p><strong>Soft Skills & Competencies:</strong></p><ul><li><p>Structured, analytical thinker with strong attention to detail.</p></li><li><p>Confident communicator capable of influencing senior stakeholders.</p></li><li><p>Comfortable operating in fast-paced, changing environments.</p></li><li><p>High integrity, strong governance mindset, and audit awareness.</p></li></ul>

The IT Applications Engineer is responsible for providing support and assistance to the IT Applications Supervisor in controlling all activities related to applications installation, maintenance, troubleshooting and development as per PF rules and regulations to ensure full performance of all adopted PF applications at all times.<br>Qualifications/Requirements :Essential: IT degree or equivalent. Desirable: Visual Studio Development, ERP Development Tools, SQL Server Admin, Oracle Admin, MS Access<br>Experience & Knowledge:Essential: 5 years working experience in a large IT Department.• SQL Server or Oracle DB Admin• Share Point Administration• MS Visual Studio Development <br>Desirable:• ERP Implementations• Airline flight scheduling and crewing experience• Airline A/C maintenance experience• Financial background<br><br>Skills:Essential: Advanced level of English language communication

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for&nbsp; ICFR/SOX Compliance - IT Audit &nbsp;- Banking for our UAE operations with the following Skill set and terms &amp; conditions.</p><br><p>Experience &amp; Qualifications:</p><br><ul><li>Professional certification such as CISA, CIA, CPA, CA, ACCA, CRISC, CISSP, or equivalent preferred.</li><li>4–7 years of experience in IT Audit, ICFR/SOX Compliance, IT Risk, Internal Audit, or Risk Advisory, preferably within banking or financial services.</li><li>Hands-on experience in GITC, ITAC, Interface Controls, and IPE testing.</li><li>Knowledge of ICFR, COSO, and COBIT frameworks.</li><li>Experience with core banking systems, ERP platforms (e.g., Finacle, SAP, Oracle), and financial reporting applications.</li></ul><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

<ul><li>Provide first-line support for hardware, software, and network-related issues via phone, email and in-person</li><li>Diagnose and fix issues of end user systems related to Operating Systems, Internet Browsers (ie. Explorer), MS Office & MS products (Word, Excel, PowerPoint, Outlook etc.), Local Area Network connectivity, Wireless connectivity, First Level Hardware diagnosis, Printing issues, Software Installation, PC relocation and minor changes, Peripheral device connectivity or device driver</li><li>Manage and maintain IT assets, including computers, printers, and other peripheral devices</li><li>Install, upgrade and configure operating systems and software applications, ensuring compliance with the company policies</li><li>Monitor software licensing and provide necessary updates for compliance and security</li><li>Assist in maintaining network connectivity, including troubleshooting connectivity issues and performing basic network configuration</li><li>Conduct routine system and network monitoring to identify and resolve potential issues before they impact users</li><li>Support larger IT projects as needed, providing input and assistance during implementation</li><li>Collaborate with other IT teams to identify trends and improve infrastructure and service delivery</li><li>Monitor system screens for error messages or alerts</li><li>Ensure uninterrupted system operation</li><li>Ensure industry and local physical security processes are followed</li><li>Ensure schedules finish on time to meet service level agreements</li><li>Log errors and resolutions to prevent system bottlenecks</li><li>Close incident records within defined timeline</li><li>Determine severity and prioritization classification for the Incident</li><li>Identify/associate related incidents</li><li>Initiate Request for Change (RFC) record, if needed</li><li>Manage Incidents to resolution</li><li>Perform Incident diagnostics</li><li>Resolve incidents and restore service</li><li>Conduct root cause analysis</li><li>Coordinate problem resolution</li><li>Determine need for additional resources and assign to correct service provider</li><li>Develop innovative solutions</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Perform full system and data back-ups of all required data and architecture</li><li>Manage user accounts on the system</li><li>Perform regular system checks and housekeeping</li><li>Repair/update hardware, software and operating systems</li><li>Install / configure application software</li><li>Effectively and efficiently troubleshoot system problems</li><li>Consistently fix system problems with minimal downtime</li><li>Proactively identify system upgrades to enhance the services offered to the client</li><li>Analyse/review Request and determine if escalation is needed</li><li>Apply ITIL framework</li><li>Determine severity and prioritization classification for the Request</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Manage Requests end-to-end, from Request registration, routing, recording/documentation, rejection and un-routing</li><li>Work collaboratively with organizational peers</li><li>Monitor and resolve all ticket escalations within your area of responsibility</li><li>Establish strong relationships with the client and their leadership by following through on requests, resolving escalations and providing status in a consistent and timely manner</li><li>Understand and practice information security fundamentals covering confidentiality, integrity and availability of information in SIBCA organization</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field</li><li>MCSE or CCNA certifications preferred</li><li>Good understanding of MS Windows 7 and other Microsoft client operating systems</li><li>Working and conceptual knowledge of networking basics</li><li>Ability to manage end users’ expectations and keep them satisfied</li><li>Excellent team worker</li><li>Proficient (Read, Write, Speak) in English</li></ul>