JavaScript Jobs in UAE

Location: Abu Dhabi Duration: Yearly renewable<br>Summary We are seeking an experienced IT Operations Performance Lead to drive operational excellence, performance governance, and strategic execution across enterprise IT operations. The ideal candidate will act as the bridge between operational delivery teams and executive leadership, ensuring accurate reporting, governance of vendors and software licensing, portfolio oversight, and continuous process improvement through automation. This role is ideal for professionals with strong PMO, IT Operations, reporting, and governance experience gained within large enterprises or government organizations<br>Skills Required Bachelor's Degree in Information Technology, Business Administration, or a related discipline.8+ years of experience in IT Operations, PMO, IT Governance, Performance Management, or Operations Excellence. Strong experience in operational reporting, KPI management, and executive dashboards. Experience managing vendor governance, software licensing, and financial oversight. Strong understanding of portfolio management, PMO governance, and strategic planning. Experience in process automation and continuous improvement initiatives. Excellent analytical, stakeholder management, and communication skills. Experience working in government entities or large enterprise environments is highly preferred

Location: Abu Dhabi Duration: Yearly renewable<br>Summary We are seeking an experienced IT Operations Performance Lead to drive operational excellence, performance governance, and strategic execution across enterprise IT operations. The ideal candidate will act as the bridge between operational delivery teams and executive leadership, ensuring accurate reporting, governance of vendors and software licensing, portfolio oversight, and continuous process improvement through automation. This role is ideal for professionals with strong PMO, IT Operations, reporting, and governance experience gained within large enterprises or government organizations<br>Skills Required Bachelor's Degree in Information Technology, Business Administration, or a related discipline.8+ years of experience in IT Operations, PMO, IT Governance, Performance Management, or Operations Excellence. Strong experience in operational reporting, KPI management, and executive dashboards. Experience managing vendor governance, software licensing, and financial oversight. Strong understanding of portfolio management, PMO governance, and strategic planning. Experience in process automation and continuous improvement initiatives. Excellent analytical, stakeholder management, and communication skills. Experience working in government entities or large enterprise environments is highly preferred

Role Description This is a full-time, on-site role located in Abu Dhabi for a Corporate IT Sales Executive. The role involves identifying and generating new business leads, building and maintaining strong relationships with clients, and providing IT solutions aligned with client requirements. Daily tasks will include managing accounts, preparing sales proposals, conducting negotiations, and delivering excellent customer service. The role requires collaboration with internal teams to ensure service delivery to clients' satisfaction.<br>Key Responsibilities:<br>* Identify, develop, and pursue new business opportunities in the IT sector.<br>* Build and maintain strong, long-term relationships with clients and key stakeholders.<br>* Present, promote, and sell IT products and solutions to potential customers.<br>* Consistently achieve and exceed sales targets and KPIs.<br>* Conduct market research and competitor analysis to identify trends and opportunities.<br>* Prepare and deliver sales reports, proposals, and impactful client presentations.<br>Requirements<br>Minimum 2–3 years of sales experience, preferably within the UAE market. Strong understanding of IT products, solutions, and services. Excellent communication, negotiation, and presentation skills. Must have valid UAE driving license Proven ability to generate leads, manage pipelines, and close deals. Self-motivated, result-oriented, and collaborative team player. Immediate availability to join is highly preferred.<br>Interested Candidate can send their CV to hr@pencilos.com<br>Job Type:Full-time

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role: Senior IT Procurement Officer (UAE Nationals Only)</strong></p><br><p><strong>Location: Abu Dhabi</strong></p><br><p><strong>Job Description:</strong></p><br><ul><li>To manage end-to-end procurement lifecycle related to Information Technology Department.</li></ul><p><strong>Role Purpose:</strong></p><br><ul><li>Act as Senior Buyer for IT category.</li></ul><p><strong>Key Accountabilities of the role:</strong></p><br><p>&nbsp;<strong>IT Procurement &amp; Vendor Management:</strong></p><br><ul><li>Receives RFQs/RFPs from IT requester, solicits proposals from vendors, vendor communication and negotiation</li><li>Attending meeting with senior stakeholder and vendors&nbsp;</li><li>Prepare procurement plan with end users&nbsp;</li><li>Create Contract for all engagement and Negotiate terms &amp; condition with vendors</li><li>PO creation and issuance to vendors for execution and delivery.</li><li>Coordinator between IT and VMCP for vendor registration, vendor account updating, etc.</li><li>Initiate SPM for all engagement&nbsp;</li><li>Ensure closing all Open PO’s&nbsp;</li><li>Support vendors for pending payment by coordinating with requester and FCD</li><li>Ensure the best utilization of SAP Ariba (RFP, Contract Workspace, Reverse Auction)</li><li>Ensures to always maintain proper and intact vendor communication.</li><li>Fully adhere to VMCP P&amp;P and support line manager in closing audit point</li><li>Work as SME to provide suggestion to enhance the process and to achieve savings&nbsp;</li><li>All IT-related procurement requests should be accommodated in a timely manner in order to avoid delay.</li><li>Acting as a SME in all meetings / deals with internal and external stakeholders.</li><li>Proper vendor communication should be well-maintained.</li></ul><p><strong>Financial &amp; Contract Approval Management:</strong></p><br><ul><li>Lead contract drafting, review and execution with internal and external stakeholders.</li><li>Maintains and monitors Contract Database.</li><li>Ensures proper archiving of procurement file.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><p><strong>Special Tasks:</strong></p><br><ul><li>Provide assistance to all internal customers (other categories managed by VMCP), perform other tasks as required (attend meetings, attend calls, prepare reports etc.)</li><li>To ensure that good controls are maintained in all department-related functions and ensure that the Department Head is aware of all issues raised within the department.</li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></p><br><ul><li>Must have IT procurement experience or IT by profession&nbsp;</li></ul><p><strong>Previous experience:&nbsp;&nbsp;&nbsp;</strong></p><br><ul><li>Preferred CIPS qualified or having active membership&nbsp;</li><li>Banking experience is preferred</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br>Job Description<br><p><strong>We are&nbsp;</strong>currently looking for<strong> IT End User Support for our UAE operations</strong> with the following terms &amp; conditions.</p><br><p><strong>Technical Skills </strong></p><br><ul><li>Windows OS administration, configuration, imaging and troubleshooting · Banking applications &amp; customer service familiarity · Microsoft 365</li><li>administration · Active Directory &amp; server administration · Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi) · Printer/peripheral support ·</li><li>Endpoint management (Intune, Kaspersky, Defender or equivalent).</li></ul><p><strong>Core Competencies </strong></p><br><ul><li>Willingness to work rotational shifts, on-call and emergency response · excellent customer service and communication · strong troubleshooting and</li><li>analytical ability · works independently and under pressure · team collaboration and accountability · attention to detail and time management.</li></ul><p><strong>Key Responsibilities </strong></p><br><ul><li>Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms; resolve hardware, software, OS, application and connectivity issues within SLA.</li><li>Act as first point of contact via phone, email, walk-ins and ticketing; log, troubleshoot and escalate incidents as needed.</li><li>Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior management, in line with security and audit requirements.</li><li>Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint; handle password resets, mailbox support, onboarding/offboarding and workstation setup.</li><li>Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support; escalate complex infrastructure issues.</li><li>Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims.</li><li>Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and deployments.</li><li>Available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame:</strong> Immediate</p><br><br>Additional Information<br><p><strong><u>Terms and conditions:</u></strong>&nbsp;</p><br><p><strong>Joining time frame:</strong>&nbsp;&nbsp; <strong>maximum 4 weeks</strong></p><br><br><br> </div>

Job Purpose<br><br>At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team as an IT Senior Operations & Support Engineer - Middleware support.<br><br>As an IT Senior Operations & Support Engineer - Middleware support you will analyse, support, and resolve complex incidents raised both internally and externally, and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.<br><br>In This Role, You Will<br><br>Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs). Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently. Utilise IT Service Management (ITSM) tools such as Service Now, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively. Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability. Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency. Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies. Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices. Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance. Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions. Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing. Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.<br><br>Qualification<br><br>To be considered for this role, you will must meet the below requirements:<br><br>Degree or honours (12+3 or equivalent).2+ years of experience in Information Technology.<br><br>Knowledge/Skills<br><br>Integration product support experience in TIBCO, SOLACE, Web Sphere MQ. Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE, KONG), cloud integration (IPaa S like Snap Logic), and data streaming platforms like Kafka and Solace. Practical hands-on experience with observability platforms like Splunk, Dynatrace, Zabbix, App Dynamics, Datadog, and cloud platforms such as AWS and Azure.<br><br>Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.<br><br>Salary & benefits<br><br>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Receive, diagnose and resolve incidents and service requests through the approved ITSM platform and support procedures.<br> • Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals and standard workplace applications.<br> • Provide user-account, access, password and Microsoft 365 support within approved identity and security controls.<br> • Configure, deploy, replace and recover endpoint devices and maintain accurate asset and assignment records.<br> • Support meeting rooms, conferencing equipment and common workplace technology.<br> • Escalate unresolved or specialist issues with complete diagnostics, evidence and user-impact information.<br> • Maintain knowledge articles, resolution notes and recurring-issue records and contribute to first-contact resolution improvement.<br> • Follow security, confidentiality, acceptable-use, access and data-handling requirements at all assigned locations.<br> • Support agreed user onboarding/offboarding and office-move activities.<br> • Work from different offices or emirates when assigned through the agreed operational schedule.<br> • Minimum 5 years of professional end-user computing, desktop support or service support experience.<br> • Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, printers and common enterprise applications.<br> • Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM and ITSM ticketing tools.<br> • ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft Endpoint certification preferred.<br> • Professional customer-service skills, clear ticket documentation and the ability to work independently onsite.<br> • Arabic and English communication skills are strongly preferred for user-facing support.<br> Preferred Profile • Previous experience providing onsite support within UAE government entities.<br> • Working knowledge of TDRA-related access, connectivity or government technology-support processes.<br> • Experience supporting users across multiple offices and coordinating priority incidents.<br> Expected Contribution • Tickets are accurately recorded, prioritised, owned and resolved or escalated against the confirmed SLA.<br> • Users receive professional, consistent support across all assigned locations.<br> • Asset, endpoint and resolution records remain accurate and auditable.<br> • Recurring issues and knowledge gaps are documented and reduced over time.<br></span> </div>

Halian is hiring an IT Service Desk Engineer in Abu Dhabi.<br>Greetings!<br>Experience required: 5+ Years Duration: 1 year & extendable<br>Technical Skills:5+ years of experience as an IT Service Desk Engineer. Strong Service Desk L2 support experience. Microsoft 365 (O365/M365) administration and support. Azure Active Directory (Entra ID) administration. Microsoft SCCM (Configuration Manager) Microsoft Intune (Endpoint Management) Service Now ticketing system experience (highly preferred) ITSM processes and service delivery experience. Basic network configuration and troubleshooting. LAN/WAN connectivity support. Internet connectivity troubleshooting and ISP coordination.<br><br>Halian Group: With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow's potential. Discover the amazing things possible when you bring the right people and the right technologies together.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Senior IT Project Manager to lead complex technology and business transformation initiatives within a large enterprise environment.<br> The ideal candidate will have strong experience managing end-to-end IT project delivery across business platforms, core technology platforms, and digital transformation initiatives.<br> The role requires strong expertise in project planning, execution, governance, stakeholder management, Agile and Waterfall delivery methodologies, risk management, vendor coordination, and successful delivery of technology projects within agreed timelines, scope, quality, and budget.<br> The successful candidate will work closely with business teams, technology teams, PMO, vendors, and senior stakeholders to drive successful delivery of strategic initiatives.<br> Key ResponsibilitiesProject Planning &amp; Strategy • Define project objectives, scope, goals, deliverables, and success criteria in collaboration with business and technology stakeholders.<br> • Develop comprehensive project plans including timelines, milestones, dependencies, resource requirements, delivery approach, and governance structure.<br> • Identify project phases, activities, effort estimations, and required resources to ensure successful delivery.<br> • Establish project baselines and tracking mechanisms to monitor progress against agreed plans.<br> • Ensure technical feasibility and alignment between business objectives and technology solutions.<br> Project Execution &amp; Delivery Management • Manage the complete project lifecycle from initiation, planning, execution, monitoring, and closure.<br> • Coordinate internal technology teams, business teams, external vendors, consultants, and delivery partners.<br> • Ensure projects are delivered within agreed timelines, scope, budget, and quality expectations.<br> • Drive execution across multiple teams and workstreams while managing dependencies and delivery priorities.<br> • Monitor project deliverables and ensure adherence to defined quality standards.<br> • Manage project resources effectively and ensure teams have the required information and support to deliver successfully.<br> Project Monitoring, Governance &amp; Reporting • Establish project governance frameworks, reporting structures, and communication mechanisms.<br> • Track project progress, milestones, risks, issues, dependencies, and corrective actions.<br> • Prepare project status reports, dashboards, MIS reports, and executive updates.<br> • Lead project meetings including daily stand-ups, project reviews, governance forums, and steering committee meetings.<br> • Provide clear visibility of project status, delivery risks, and escalation points to senior stakeholders.<br> • Ensure project documentation is maintained according to PMO and quality management standards.<br> Risk, Issue &amp; Change Management • Identify potential project risks, dependencies, and delivery challenges proactively.<br> • Develop mitigation strategies and contingency plans to minimize project impact.<br> • Manage project changes including scope changes, timelines, resource adjustments, and business priorities.<br> • Ensure compliance with organizational governance processes, risk frameworks, audit requirements, and regulatory standards.<br> • Manage escalations effectively and drive resolution of critical delivery issues.<br> Stakeholder &amp; Vendor Management • Build strong relationships with business stakeholders, IT teams, vendors, and external partners.<br> • Manage stakeholder expectations through effective communication and regular engagement.<br> • Facilitate workshops, requirement discussions, planning sessions, and solution alignment meetings.<br> • Coordinate with external vendors and ensure delivery commitments are achieved.<br> • Act as the key point of escalation for project delivery matters.<br> Agile &amp; Delivery Methodology • Apply Agile delivery practices including Scrum ceremonies, sprint planning, backlog management, retrospectives, and continuous improvement.<br> • Experience managing projects using Agile, Waterfall, and hybrid delivery models.<br> • Support teams in adopting Agile practices while ensuring governance and delivery discipline.<br> • Drive collaboration between business, product owners, engineering teams, QA, operations, and other stakeholders.<br> Required Skills &amp; ExperienceProject Management Experience • Minimum 8 years of experience as an IT Project Manager.<br> • Overall experience of 12+ years in technology delivery environments.<br> • Proven experience managing complex enterprise IT projects and transformation programmes.<br> • Strong experience delivering technology projects within banking or financial services environments.<br> • Demonstrated experience managing business and technology projects simultaneously.<br> • Strong understanding of end-to-end IT project management lifecycle.<br> Banking &amp; Technology Experience • Experience working with banking technology platforms, enterprise applications, and digital transformation initiatives.<br> • Understanding of business platforms, core platforms, and enterprise IT ecosystems.<br> • Experience coordinating multiple technology teams including development, testing, infrastructure, operations, and vendors.<br> • Exposure to regulated environments with strong governance, compliance, risk, and audit requirements.<br> Agile &amp; Delivery Skills • Strong understanding of Agile methodologies and Scrum framework.<br> • Experience working with Agile, Waterfall, and hybrid delivery approaches.<br> • Ability to manage delivery teams and ensure successful project execution.<br> • Strong knowledge of project management tools, techniques, and best practices.<br> Technical &amp; Professional Skills • Strong project planning, scheduling, monitoring, and reporting skills.<br> • Experience with: Microsoft Project Microsoft Office Suite Visio Project management tools / PPM tools • Strong understanding of: Resource planning Budget tracking Cost analysis Dependency management Delivery governance Leadership &amp; Behavioral Competencies • Strong leadership and team management skills.<br> • Excellent communication and stakeholder management abilities.<br> • Strong analytical and problem-solving capability.<br> • Ability to manage conflicts and drive resolution.<br> • Strong organizational and time management skills.<br> • Ability to work under pressure and manage multiple priorities.<br> • Strategic thinking with strong execution focus.<br> • High ownership mindset with accountability for delivery outcomes.<br> • Ability to coach, mentor, and guide project teams.<br> Preferred Qualifications • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline.<br> • PMP / PRINCE2 / Agile certification preferred.<br> • Experience working within banking or financial services organizations preferred.<br> • Experience delivering large-scale transformation programmes is highly desirable.<br></span> </div>

We are looking for an experienced IT leader to drive enterprise IT operations, infrastructure, security, service management and managed services governance across a large-scale hybrid technology environment for one of our client.<br>Key Responsibilities:• Lead enterprise IT operations across infrastructure, cloud, service management, security, and application operations.• Own hybrid infrastructure environments including on-premise and cloud platforms.• Drive ITIL-based service delivery, incident, problem, change, and release management processes.• Govern managed service providers, vendor performance, SLAs, and operational excellence initiatives.• Lead disaster recovery, business continuity, and operational resilience programs.• Establish and strengthen cybersecurity operations and compliance frameworks.• Drive Dev Ops adoption, CI/CD practices, automation, and infrastructure-as-code initiatives.• Oversee application operations, SDLC governance, release management, and development demand management.• Manage operational budgets, licensing, vendor contracts, and technology investments.• Partner with business and technology stakeholders to align IT services with business priorities.<br>Must-Have Technical Skills:Large-scale IT Infrastructure Management Hybrid Cloud Platforms (Azure preferred) IT Service Management (ITIL) Cybersecurity Operations & Compliance Dev Ops, CI/CD and Automation Disaster Recovery & Business Continuity Vendor, Managed Services & SLA Governance Application Operations & SDLC Governance Budget and Financial Management Enterprise IT Strategy and Leadership<br>Experience Required:• 10–15 years of experience in IT Operations and Infrastructure Management.• Minimum 5–7 years in a senior IT leadership role.• Proven experience managing enterprise hybrid environments and managed services ecosystems.• Exposure to enterprise platforms, cloud technologies, and security operations.<br>Preferred Certifications:ITIL, PMP, CISSP, TOGAF, Cloud Architecture Certifications.<br>If you have led large-scale IT operations and thrive in complex enterprise environments, we'd love to hear from you.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Act as first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person</p></li><li><p>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals for staff</p></li><li><p>Set up and manage user accounts, email, and access permissions under IT policy guidance</p></li><li><p>Troubleshoot hardware, software, operating system, and connectivity issues, escalating complex problems to the System Administrator</p></li><li><p>Support video conferencing, meeting room AV equipment, and collaboration tools used for internal and inter-agency coordination</p></li><li><p>Maintain IT asset inventory (hardware, software licenses, warranties) and track service requests/tickets</p></li><li><p>Assist with onboarding/offboarding of staff — provisioning equipment, accounts, and access</p></li><li><p>Perform routine maintenance: software updates, antivirus checks, backups verification on end-user devices</p></li><li><p>Follow and help enforce IT security policies (password practices, device encryption, phishing awareness) in line with UAE government cybersecurity standards</p></li><li><p>Document recurring issues and solutions to build a internal knowledge base</p></li><li><p>Coordinate with vendors for repairs, replacements, and warranty claims</p></li><li><p>Support IT rollouts and digital initiatives tied to CCAO citizen service programs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Diploma or Bachelor's degree in IT, Computer Science, or related field</p></li><li><p>1–4 years' experience in IT support/helpdesk role, government sector experience a plus</p></li><li><p>Working knowledge of Windows/macOS, Microsoft 365, Active Directory (user-level administration), and basic networking (LAN/Wi-Fi/VPN troubleshooting)</p></li><li><p>Familiarity with ticketing systems (e.g., ServiceNow, Freshservice, or similar)</p></li><li><p>Basic understanding of cybersecurity hygiene and UAE government IT compliance expectations</p></li><li><p>CompTIA A+/Network+ or equivalent certification preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong customer service orientation and patience with non-technical staff</p></li><li><p>Quick, methodical troubleshooting under time pressure</p></li><li><p>Good communication skills, especially explaining technical issues simply</p></li><li><p>Reliability, discretion, and attention to confidentiality (handling government/citizen-related data and devices)</p></li><li><p>Team player, comfortable escalating issues appropriately</p></li></ul><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) in compliance with UAE government IT security standards (e.g., NESA/Signature/TDRA-aligned frameworks where applicable)</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li><li><p>Support digital transformation initiatives, including e-services and system integrations tied to CCAO's citizen and community programs</p></li><li><p>Ensure compliance with UAE data protection and government information security regulations</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required/preferred for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility (many UAE Presidential Court–affiliated entities prioritize Emiratization)</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul><p><br></p></li></ul><p></p></section>

Job purpose: Drive enterprise-wide technology-quality governance by crafting rigorous standards, leadingcomprehensive audit programs and steering maturity improvements. Safeguard regulatorycompliance and elevate digital-service excellence across RTA’s applications and channels.<br>Strategy• Establish technology-quality policies, frameworks and KPIs, aligning digital systems with RTA governance, risk, and compliance mandates.• Prioritize corrective-action roadmaps and budget needs based on governance-maturity assessments and stakeholder objectives.<br>Operations• Schedule and run internal and external quality audits, retaining evidence and briefingleadership through formal management-review meetings.• Monitor Application Governance Framework adherence from development to retirement,issuing periodic compliance reports and follow-up actions.• Maintain quality-information systems, dashboards, and statutory reports to ensure timely,accurate KPI visibility.• Provide expert consultation to sectors, vendors, and audit teams, classifying issues andcoordinating rapid resolution within agreed SLAs.<br>Process Improvement• Analyze audit trends and non-conformities, recommending process redesigns and toolenhancements that boost system efficiency and user satisfaction.• Deliver training and workshops that expand internal-auditor capability and embed a culture ofcontinuous improvement.<br>Qualifications:<br>Education : Bachelor’s or Master’s degree in Industrial Engineering, Transport Planning, or Data Analytics Experience: 3+ years in case of Master's degree; 5+ years in case of Bachelor's degree in related area

Job purpose: Drive enterprise-wide technology-quality governance by crafting rigorous standards, leadingcomprehensive audit programs and steering maturity improvements. Safeguard regulatorycompliance and elevate digital-service excellence across RTA’s applications and channels.<br>Strategy• Establish technology-quality policies, frameworks and KPIs, aligning digital systems with RTA governance, risk, and compliance mandates.• Prioritize corrective-action roadmaps and budget needs based on governance-maturity assessments and stakeholder objectives.<br>Operations• Schedule and run internal and external quality audits, retaining evidence and briefingleadership through formal management-review meetings.• Monitor Application Governance Framework adherence from development to retirement,issuing periodic compliance reports and follow-up actions.• Maintain quality-information systems, dashboards, and statutory reports to ensure timely,accurate KPI visibility.• Provide expert consultation to sectors, vendors, and audit teams, classifying issues andcoordinating rapid resolution within agreed SLAs.<br>Process Improvement• Analyze audit trends and non-conformities, recommending process redesigns and toolenhancements that boost system efficiency and user satisfaction.• Deliver training and workshops that expand internal-auditor capability and embed a culture ofcontinuous improvement.<br>Qualifications:<br>Education : Bachelor’s or Master’s degree in Industrial Engineering, Transport Planning, or Data Analytics Experience: 3+ years in case of Master's degree; 5+ years in case of Bachelor's degree in related area

We are seeking an experienced IT Head with a strong background in Salesforce development, administration, and enterprise applications to lead our technology function and drive digital transformation initiatives across the organization. The ideal candidate will combine deep Salesforce expertise with strong leadership capabilities, overseeing business-critical systems, technology strategy, integrations, and application management while aligning technology solutions with business objectives.<br>Key Responsibilities:Design, develop, and customize Salesforce applications, workflows, and automation. Develop and maintain Apex classes, Triggers, Visualforce pages, and Lightning Components. Implement and support Salesforce Sales Cloud, Service Cloud, and other Salesforce products. Integrate Salesforce with third-party applications and internal systems using APIs. Perform data migration, data cleansing, and system enhancements. Troubleshoot and resolve Salesforce-related technical issues. Collaborate with business users to gather requirements and translate them into technical solutions. Ensure system security, performance, and scalability. Participate in software development lifecycle activities, including testing, deployment, and documentation. Provide technical support and training to end users when required.<br>Requirements Bachelor's degree in Information Technology, Computer Science, or a related field.5+ years of experience in IT, with significant Salesforce development and administration experience. Strong expertise in Apex, Lightning Web Components (LWC), Visualforce, SOQL, and Salesforce integrations. Experience leading technology projects and managing stakeholders. Strong understanding of cloud technologies, APIs, and enterprise applications. Salesforce certifications are preferred.<br>Technical Skills Salesforce CRMApex, Visualforce, Lightning Web Components (LWC) Salesforce Integrations (REST/SOAP APIs) Data Migration & Management System Architecture & Solution Design Cloud Technologies SQL and Database Management Application Support & Maintenance<br>If you have a proven track record of leveraging Salesforce and technology to drive business success, we invite you to apply.

Job Description:<br>Key Responsibilities:<br>Promote and sell Laptops, All-in-One PCs, and Desktop PCs in retail stores across the UAE. Drive daily sales and consistently achieve assigned sales targets. Engage with customers, understand their requirements, and recommend the most suitable products. Deliver strong product presentations and effectively communicate product benefits. Maintain excellent visibility and product presentation at the assigned store. Monitor competitor activities, pricing, promotions, and product offerings. Maintain good relationships with store staff and management. Ensure displays, POP materials and product information are properly maintained. Provide regular sales and market feedback to the management team.<br>Candidate Requirements:<br>Previous IT retail sales / laptop sales experience is mandatory. Strong knowledge of laptops, CPUs, specifications, and key IT products. Good understanding of the UAE IT retail market and major brands. Proven track record of achieving sales targets. Excellent customer service, communication, and interpersonal skills. Fluent English is mandatory; Arabic language skills are preferred. Energetic, confident, and customer-oriented personality. Ability to work in a fast-paced retail environment and meet sales targets. Willingness to work across different retail locations and on weekends/holidays as required. Candidates with existing UAE retail/IT market experience and strong market connections will be preferred.<br>Preferred Experience:<br> Laptop / PC / IT retail sales Consumer electronics sales Brand promoter experience Experience working with major UAE electronics retailers<br>Disclaimer:When you submit your information to Linked In, your information will be collected, processed, and used by Linked In. Linked In will share your information to ASUS for job recruitment purpose.

Job Purpose The Senior Specialist - Category Management is responsible for supporting and executing sourcing and procurement activities across Business Technology categories, including IT infrastructure, hardware, software, cloud services, digital solutions, and technology systems. The role ensures value for money, supplier performance, risk mitigation, compliance, and continuity of supply while supporting strategic procurement objectives.<br>Key Responsibilities Category Management & Strategic Sourcing Support the development and execution of category strategies for technology-related spend areas. Lead RFQs, RFPs, supplier evaluations, negotiations, and award recommendations. Conduct market analysis and identify opportunities for cost savings and value creation. Support complex sourcing initiatives and procurement projects.<br>Procurement & Contract Management Manage end-to-end procurement activities for technology products and services. Conduct commercial analysis, benchmarking, and Total Cost of Ownership (TCO) assessments. Support contract drafting, review, negotiation, and amendments. Ensure purchase orders and contracts are processed accurately and on time.<br>Supplier & Stakeholder Management Partner with internal business and technology stakeholders to understand procurement requirements. Build and maintain strong relationships with suppliers and vendors. Monitor supplier performance and resolve procurement-related issues. Ensure service continuity and supplier compliance.<br>Governance & Risk Management Ensure all procurement activities comply with company policies, procedures, and governance requirements. Support risk assessments related to suppliers, contracts, cybersecurity, and service continuity. Maintain sourcing documentation, approvals, and audit records.<br>Continuous Improvement Support improvements in procurement processes, systems, and templates. Monitor technology market trends and supplier capabilities. Provide guidance and support to junior procurement team members.<br><br>Education Bachelor's Degree in Supply Chain, Procurement, Business Administration, Finance, Engineering, Information Technology, or a related field.<br>Experience5-7 years of overall professional experience.3-5 years of relevant experience in procurement, strategic sourcing, or category management. Experience managing technology-related categories such as software, hardware, cloud services, infrastructure, or digital solutions.<br>Preferred Certifications CIPS or other recognized Procurement/Supply Chain certification.<br>Skills Strong procurement and strategic sourcing expertise. Experience with RFQs, RFPs, supplier evaluations, and contract negotiations. Knowledge of ERP systems, preferably Oracle. Strong analytical, commercial, and negotiation skills. Excellent stakeholder management and communication skills. Ability to manage multiple sourcing initiatives in a fast-paced environment.

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The platform provides up-to-date job vacancies from various industries, making… applydubaijob.com is a trusted online job platform dedicated to helping job seekers find better career opportunities across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, the wider UAE, and other Middle East countries. The platform provides up-to-date job vacancies from various industries, making it easier for professionals to discover, apply, and grow their careers in the region. View more View less<br><br>More Jobs from UAE Jobs<br><br>Job Details<br><br>Job Type: Full Time<br><br>Workplace Type: On-site<br><br>Qualification: Diploma<br><br>Job Experience: Mandatory<br><br>Job Location: Dubai, United Arab Emirates<br><br>Closing Date: Undisclosed<br><br>Salary: AED 8,000 - AED 10,000 / month<br><br>Other Pay: Benefits<br><br>Job Category: Information Technology<br><br>Job Description<br><br>DEOW International is seeking an experienced IT Operations Expert to join its team in the United Arab Emirates. This opportunity is ideal for IT professionals with extensive UAE experience in managing IT infrastructure, systems administration, network operations, and technical support.<br><br>The successful candidate will oversee day-to-day IT operations, maintain servers and networks, provide technical support, and ensure the smooth functioning of IT systems across the organization. Immediate joiners with strong troubleshooting and infrastructure management skills are encouraged to apply.<br><br>Key Responsibilities<br><br> Manage and maintain IT infrastructure, servers, and network systems. Administer software applications and ensure system availability. Monitor and support CCTV systems and related IT infrastructure. Diagnose and resolve hardware, software, and network issues. Provide website support and maintain business IT systems. Deliver day-to-day technical support to employees. Ensure reliable, secure, and efficient IT operations across the organization.<br><br>Requirements<br><br> Minimum 6 years of relevant UAE experience in IT operations. Strong knowledge of IT infrastructure and systems administration. Experience managing servers, networks, and CCTV systems. Proficiency in software and application administration. Excellent troubleshooting and problem-solving abilities. Ability to manage IT operations independently. Immediate joiners are preferred. Strong knowledge of: IT infrastructure, systems administration, and network management. Server administration, CCTV systems, and hardware support. Software and application administration. Network troubleshooting, website support, and end-user technical support.<br><br>427 open positions on Semasocial right now<br><br> 4677 open positions in Dubai, United Arab Emirates 6 posted in the last 7 days<br><br>Contact Information<br><br>Sign in to apply for this job.<br><br>Facebook Linked In X Instagram You Tube Website<br><br>CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool<br><br>This tool helps you see how closely your CV matches a job description. 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Company Description ALSELSAL Trading LLC is a leading IT distribution company serving the Middle East and North Africa (MENA) region. With a strong specialization in networking and solutions, the company has doubled its turnover over the last two years. ALSELSAL Trading LLC holds approximately 70% market share for networking items in the MENA region. The company distributes and promotes popular brands such as Algcom, Mimosa, Mikro Tik, Ubnt, Cudy, Wi-Tek, and others, offering partners and customers a broad, reliable product portfolio. Professionals joining ALSELSAL Trading LLC can expect to work in a fast-growing, technology-focused environment with significant regional impact.<br>Role Description This is a full-time, on-site IT Sales Executive (B2B) role based in Dubai. The IT Sales Executive will identify and develop new business opportunities with corporate clients, resellers, and channel partners across the MENA region. Day-to-day responsibilities include generating leads, conducting sales presentations and product demonstrations, managing the sales pipeline, and negotiating pricing and contract terms. The role involves building and maintaining strong relationships with key accounts, understanding client networking and IT infrastructure requirements, and recommending suitable solutions from the company’s product portfolio. The IT Sales Executive will collaborate with internal teams on order processing, delivery coordination, and after-sales support, while achieving sales targets and reporting market trends and competitor activity.<br>Qualifications<br> Strong IT Sales and B2B selling skills, with a proven ability to drive revenue growth in technology or networking products. Experience in Lead Generation and pipeline development, including prospecting, qualifying opportunities, and following up systematically. Account Management capabilities to nurture long-term client relationships, manage key accounts, and ensure customer satisfaction. Solid understanding of Information Technology and networking solutions, preferably with exposure to brands such as Algcom, Mimosa, Mikro Tik, Ubnt, Cudy, or Wi-Tek. Excellent Communication skills for presenting solutions, negotiating terms, and collaborating with internal and external stakeholders. Relevant bachelor’s degree (e.g., Business, Marketing, Information Technology) or equivalent practical experience. Demonstrated ability to work in a target-driven environment, with strong analytical, negotiation, and problem-solving skills. Fluency in English; additional regional languages are an advantage, as is prior experience in the MENA IT distribution or networking market.

Role Purpose The role is responsible for building comms, engagement, and upskilling capability across IT. It is responsible for establishing and delivering a consistent, strategic approach to communications, upskilling, and engagement across IT and the rest of the business. The role develops and delivers a comms and upskilling plan, as well as engaging comms and learning content that supports the IT strategy and the evolution of IT itself (e.g., MIP) and the implementation required within IT and the wider business. The role works closely with corporate comms and marketing and learning and development to ensure messaging is aligned with organisational standards and delivered through the most effective channels, and plays a key part in improving transparency, engagement, understanding and capability across both IT and the wider business. Key Accountabilities Develop and maintain a single IT comms plan aligned to the IT strategy and prioritised portfolio. Establish communication framework, templates and governance for IT messaging. Create clear, engaging content including Share Point/intranet content, townhall slides, CIO announcements etc. Translate complex technical or strategic topics into accessible, business friendly messaging, ensuring messaging is consistent and aligned with agreed narrative Ensure alignment between IT comms and corporate messaging. Plan and coordinate regular IT comms such as townhalls Work closely with corporate comms and marketing team to align messaging, tone and brand standards, ensuring comms are delivered through appropriate channels. Gather feedback and monitor engagement to continuously improve communication approaches. Establish metrics to measure effectiveness and reach of IT communications. Communicate the evolution of IT (e.g. MIP) and support the implementation required within IT and the wider business. Develop and maintain an IT-wide upskilling plan and supporting content, driving a learning culture across the function. Develop and maintain an engagement plan covering IT and the wider business. Partner with programme and delivery teams on project-driven, business-facing change, which remains within delivery while the broader capability is established. Qualifications, Experience, Knowledge & Skills Bachelor’s degree in IT, Business, Communications, or related discipline Minimum 3 years of experience in communications, change, or upskilling within data, digital, or technology functions. Strong content creation and storytelling skills with the ability to simply complex topics. Experience developing structured and unified comms plans and governance. Strong stakeholder management skills. Understanding of IT initiatives and technology transformations.