Operations Supervisor Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re expanding our team within Amazon Logistics! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you. You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Supervisors drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.<br>This is a varied, challenging role and every day is different! <br>Key job responsibilities<br>• Create and cultivate a safe working environment by identifying safety opportunities across your work area<br>• Manage and train our Associates to help deliver the best service for our customers<br>• Ensure that customer orders are fulfilled in line with quality and safety guidelines<br>• Continuously provide critical shift related information to frontline management and operators<br>• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts<br>• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training<br>• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization <br>About the team<br>Since our beginnings in 1995, Amazon has been pushing the boundaries of possible further and further. Whether it’s exploring successful new business lines, pushing our technology and processes to get the very quickest delivery times for our customers or delivering record volumes, Amazon has achieved incredible feats in defining industries.<br>Our journey to become the Earth’s most customer-centric company is one full of exciting innovation, pace and change. From the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional in what we do. Our employees move this business forward and hiring great people allows us to continually set records.<br>If you are engaging, innovative, supportive, a problem solver or a trail blazer we want to hear from you!<br>Come and join us in building our future!<br>- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)<br>- Experience presenting ideas to various levels of an organization to gain support for initiatives<br>- Can work proactively and independently, meet deadlines, and deliver on projects and tasks<br>- Experience in problem solving and data analytics<br>- Work flexible shifts including night shifts/weekends<br>- Knowledge of Microsoft Office including PowerPoint, Excel, and Word<br>- Experience in reliability/maintenance environments<br>- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience in development or technical support<br>- Experience working on and delivering end to end projects independently<br>- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in Database like NoSQL<br>- Familiar with policies<br>- Leadership ability / People skills<br>- Ability to examine a process and suggest improvements<br>- Experience with research and investigation skills or equivalent<br>- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects<br>- Experience managing inventory in a retail or distribution setting<br>- Knowledge of material and manufacturing methods<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<p>Operations Supervisor</p> <p>A reputable company is seeking a responsible Operations Supervisor to oversee daily activities, coordinate team members, and ensure smooth workplace operations. Freshers are welcome to apply.</p> <p>Responsibilities</p> <p>Supervise daily operational activities<br /> Assign and monitor team tasks<br /> Ensure workplace procedures are followed<br /> Prepare daily reports and maintain records<br /> Coordinate with different departments to support operations</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: Kratilink1990@gmail.com</p> <p>Only shortlisted candidates will be contacted.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Assist in day-to-day HR operations and administrative tasks.</p></li><li><p>Manage labor management processes, including attendance, shift planning, and compliance with labor regulations.</p></li><li><p>Support recruitment activities: coordinate interviews, maintain recruitment documentation, and track candidate progress.</p></li><li><p>Maintain accurate employee records and HR-related data in Excel or HRIS systems.</p></li><li><p>Coordinate with various departments to ensure smooth HR processes.</p></li><li><p>Assist in onboarding, induction, and exit formalities for employees.</p></li><li><p>Support HR reporting and preparation of necessary documentation for management.</p></li><li><p>Be flexible and adaptable to dynamic work environments and operational requirements.</p></li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Experience:</strong></p><ul><li><p>Prior exposure to HR operations and labor management.</p></li><li><p>Hands-on experience with recruitment documentation and Excel-based tracking.</p></li></ul></li><li><p><strong>Skills:</strong></p><ul><li><p>Strong coordination and communication skills.</p></li><li><p>Good organizational and documentation skills.</p></li><li><p>Proactive, willing to learn, and adaptable to change.</p></li></ul></li><li><p><strong>Language:</strong> Fluent in English; knowledge of Hindi, Sinhala, Tagalog, or Urdu is an advantage.</p></li><li><p><strong>Work Flexibility:</strong> Ready to work in dynamic environments; may require staying in company accommodation or labor camp as per operational needs.</p></li><li><p><strong>Availability:</strong> Immediate joiners preferred.</p></li></ul><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Implement and enforce loss prevention measures, with a focus on safeguarding small, high-value, and high theft items such as earrings, rings, and hair accessories.</p></li><li><p>Monitor product movement and sales velocity to coordinate timely replenishment from the warehouse or suppliers, ensuring display fixtures remain fully stocked.</p></li><li><p>Review daily, weekly, and monthly sales reports to identify best-selling jewellery trends and slow-moving merchandise, and recommend appropriate actions.</p></li><li><p>Coordinate with brand principle to place purchase orders, follow up on deliveries, and resolve product quality issues.</p></li><li><p>Maintain clean, organized, and visually appealing displays in line with current fashion trends, seasonal collections, and brand merchandising guidelines.</p></li><li><p>Prepare monthly staff rosters, ensuring adequate manpower coverage during peak trading hours, weekends, and public holidays.</p></li><li><p>Train new sales associates on product knowledge, jewellery care, customer service standards, and effective upselling techniques.</p></li><li><p>Monitor individual sales performance, attendance, productivity, and compliance with company policies and operational procedures.</p></li><li><p>Conduct weekly cycle counts and support seasonal stock audits to ensure inventory accuracy across a large range of fast fashion jewellery SKUs.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>3–4 years of experience in jewelry / in a similar role (UAE/India).</p></li><li><p>UAE Driving License preferred.</p></li><li><p>Female candidates preferred.</p></li><li><p>Minimum Bachelor’s Degree.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.<br>You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Supervisors drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.<br>This is a varied, challenging role and every day is different!<br>Key job responsibilities<br>- Create and cultivate a safe working environment by identifying safety opportunities across your work area<br>- Manage and train our Associates to help deliver the best service for our customers<br>- Ensure that customer orders are fulfilled in line with quality and safety guidelines<br>- Continuously provide critical shift related information to front line management and operators<br>- Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts<br>- Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training<br>- Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization<br>A day in the life<br>Your role centers on leading shift operations at one of our fulfillment centers, sorting or delivery stations. You'll start your shift by reviewing operational metrics and team assignments, then move through your work area connecting with your team members and identifying opportunities to enhance safety and efficiency. Throughout the day, you'll make real-time decisions about labor allocation, troubleshoot operational challenges, and collaborate with colleagues across different functions to solve problems. You might spend time coaching an associate on a new process, analyzing data to optimize workflow, or working with maintenance and quality teams to address equipment or process issues. <br>- High School Diploma<br>- Familiarity with data analysis tools or process improvement methodologies<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<p>Operations Supervisor</p> <p>A reputable company is seeking a responsible Operations Supervisor to oversee daily activities, coordinate team members, and ensure smooth workplace operations. Freshers are welcome to apply.</p> <p>Responsibilities</p> <p>Supervise daily operational activities<br /> Assign and monitor team tasks<br /> Ensure workplace procedures are followed<br /> Prepare daily reports and maintain records<br /> Coordinate with different departments to support operations</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: Kratilink1990@gmail.com</p> <p>Only shortlisted candidates will be contacted.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Manage end-to-end ocean freight shipments (FCL and LCL), import and export, from enquiry and booking through to delivery and file closure.</p></li><li><p>Handle multiple live shipments and client accounts concurrently, tracking cut-offs, sailing schedules, and documentation deadlines across all active files.</p></li><li><p>Book space with carriers, co-loaders, and NVOCCs; negotiate and confirm rates, and manage rollovers or schedule changes proactively.</p></li><li><p>Prepare and verify shipping documentation – Bills of Lading (original, telex/express, Seaway), manifests, certificates of origin, and shipping instructions.</p></li><li><p>Coordinate customs clearance and inland transport, liaising with clearing agents, transporters, and port/terminal systems (Jebel Ali / DP World portals).</p></li><li><p>Serve as the primary operational point of contact for assigned clients, providing timely status updates and resolving issues before they escalate.</p></li><li><p>Monitor and update internal tracking sheets and shipment status reports accurately and in real time.</p></li><li><p>Coordinate with the commercial team on quotations and with finance on invoicing, job costing, and supplier billing.</p></li><li><p>Anticipate and resolve operational exceptions – missed cut-offs, documentation discrepancies, demurrage/detention risks – with sound prioritization under pressure.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>4–5 years of hands-on freight forwarding experience in the UAE, with a clear focus on the ocean freight division.</p></li><li><p>Demonstrated ability to manage multiple shipments and clients simultaneously under deadline pressure.</p></li><li><p>Strong working knowledge of the end-to-end sea freight process, FCL/LCL operations, and Bill of Lading types and release mechanisms.</p></li><li><p>Familiarity with UAE customs procedures and Jebel Ali / DP World terminal and portal processes.</p></li><li><p>Proficiency with MS Office (especially Excel) and freight/operations software.</p></li><li><p>Excellent communication and coordination skills in English; ability to keep clients and partners informed clearly and promptly.</p></li><li><p>Bachelor's degree or relevant logistics qualification preferred.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Hotel Management diploma holder with over 17 years of experience in the airline catering industry as a Senior Operations Coordinator. Experienced in handling both international and domestic flight operations, staff allocation, and roster preparation. Skilled in coordinating catering activities, maintaining operational efficiency, and ensuring smooth workflow management. Possesses a positive attitude, strong organizational skills, and the flexibility to work effectively across all shifts</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Senior Operations Coordinator. Experienced in handling both international and domestic flight operations, staff allocation, and roster preparation</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon is seeking a dynamic and customer-obsessed Supervisors to lead and develop teams within our fast-paced AMZL (Amazon Logistics) and FC (Fulfillment Center) environments. This role will encompass responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape. You will play a crucial role in ensuring efficient workflows, exceeding customer expectations, and driving continuous improvement. This is an opportunity to make history with one of the world's largest and most innovative companies, shaping the future of operations and logistics.<br>Key job responsibilities<br>Operational Leadership: Oversee daily operations within both AMZL and FC environments, including managing teams of Operations Supervisors, Operations Assistants, Delivery Service Providers, and associates (ranging from approximately 30-40). This includes allocating labor, leading meetings, assigning job duties, and maintaining exceptional organizational skills.<br> Team Management: Lead, train, and develop high-performing teams. Foster a positive and motivating work environment, driving engagement and performance while ensuring associate safety and adherence to Amazon's Health and Safety standards.<br> Performance Management: Be obsessed with metrics, diving deep to identify root causes of performance issues, and implementing effective solutions. Continuously monitor key performance indicators (KPIs) and drive improvements across both AMZL and FC processes.<br> Process Improvement: Identify opportunities to streamline and improve processes. Find practical and simple solutions to complex problems without compromising quality or functionality. Utilize problem-solving and analytical skills to drive Dive Deep analyses and implement process enhancements. Become a subject matter expert on core operational processes.<br> Communication &amp; Collaboration: Communicate daily metrics and report exceptions. Effectively communicate with business and technical audiences, influencing decisions and driving alignment. Collaborate with cross-functional teams to solve operational challenges and share best practices. Manage external agency relationships and performance.<br> Problem Solving &amp; Decision Making: Demonstrate strong problem-solving and analytical capabilities. Act decisively in a fast-paced environment, exercising sound judgment and making informed decisions.<br> Technology &amp; Tools: Continuously utilize software and hardware tools to ensure smooth daily operations. Ensure associates have the necessary tools and coordinate repairs or replacements as needed. Support the rollout and implementation of new systems and processes, gathering feedback and providing support.<br> Inventory Management: Maintain inventory accuracy within the FC environment.<br>Basic Qualifications:<br> 1+ years employee and performance management experience.<br> Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.<br> Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts (AMZL).<br> Strong team player with the ability to motivate others.<br> Demonstrated problem-solving and analytical capabilities.<br>Preferred Qualifications:<br> 1+ years experience with performance metrics, process improvement, or lean techniques.<br> Degree in Engineering, Operations, Supply Chain, Logistics, or Business Administration.<br> Ability to thrive in an ambiguous and fast-paced environment<br>- Experience in managing teams<br>- The candidate should have 3+ years of work experience managing teams &amp; managing people<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

Job Summary The Operations Supervisor is responsible for managing day-to-day contact center operations, ensuring the achievement of service, quality, and productivity targets. The role focuses heavily on team performance management, coaching, and real-time operational support, while ensuring compliance with organizational policies, client requirements, and performance standards.<br><br>Key Responsibilities:<br><br>1. Team Management & Coaching:Allocate approximately 80% of time to team monitoring, coaching, and development. Lead, motivate, and manage a team of agents to meet and exceed performance, quality, and customer satisfaction targets. Conduct regular performance reviews and one-on-one coaching sessions to improve individual and team outcomes. Create and implement development plans to enhance agent skills and performance. Foster a positive and high-performance team culture through engagement and recognition.<br><br>2. Performance & KPI Management:Ensure achievement of team-level and process-level KPIs, including:Service Level Quality Score. First Call Resolution (FCR) Average Handling Time (AHT) Customer Satisfaction (CSAT) Monitor real-time and historical performance data to identify gaps and drive improvements. Work closely with Points of Contact (POCs) to develop and execute action plans for underperforming KPIs. Drive continuous improvement initiatives to enhance team productivity and operational efficiency.<br>3. Quality Assurance & Monitoring:Perform regular interaction monitoring (calls, chats, emails) to ensure compliance with client and company standards. Provide structured feedback, coaching, and on-the-job training based on monitoring results. Ensure agents consistently meet minimum quality and compliance requirements. Partner with QA teams to maintain calibration and scoring consistency.<br><br>4. Real-Time Support & Escalation Handling:Provide real-time floor support to agents during customer interactions Handle and resolve escalated customer complaints, especially irate or dissatisfied customers, in a professional manner Support agents in handling complex queries and difficult scenarios Ensure prompt escalation and resolution of operational issues impacting service delivery.<br><br>5. Operational Excellence & Service Delivery Manage daily operations following TOPS (Teleperformance Operational Processes & Standards) or relevant operational frameworks. Ensure consistent delivery of required service levels while maximizing team productivity. Balance operational efficiency with customer experience and financial targets. Identify operational improvements and implement best practices across the team.<br>6. Compliance & Policy Adherence Ensure adherence to all company policies and procedures (Security, HR, Operations, Compliance) Monitor and enforce compliance within the team and report any violations immediately Maintain a strong understanding of client requirements and regulatory standards.<br><br>7. Cross-Functional Collaboration Collaborate closely with:Workforce Management (WFM) for scheduling and staffing optimization Quality Assurance (QA) for performance calibration Training teams for skill development initiatives HR/Payroll teams for employee-related matters Support broader operational goals through effective communication and teamwork.<br><br>Key Skills & Competencies:Leadership & Coaching: Ability to develop and manage high-performing teams Performance Management: Strong understanding of contact center KPIsCommunication Skills: Clear, professional communication across all levels Problem-Solving: Ability to handle escalations and operational challenges efficiently Analytical Thinking: Ability to interpret performance data and drive improvements Customer Focus: Strong commitment to delivering excellent customer experience Attention to Detail: Ensures accuracy in performance tracking and compliance<br><br>Qualifications & Experience:Bachelor’s degree or equivalent experience2–5 years of experience in a contact center or BPO environment Prior experience in a team leader or supervisory role. Strong knowledge of contact center tools and performance metrics<br>Success Measures:Achievement of KPIs at team and process level Improvement in agent performance and engagement High quality scores and customer satisfaction levels. Effective handling of escalations and operational challenges Strong compliance with policies and procedures

Description<br><br>Amazon is seeking a dynamic and customer-obsessed Supervisors to lead and develop teams within our fast-paced AMZL (Amazon Logistics) and FC (Fulfillment Center) environments. This role will encompass responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape. You will play a crucial role in ensuring efficient workflows, exceeding customer expectations, and driving continuous improvement. This is an opportunity to make history with one of the world's largest and most innovative companies, shaping the future of operations and logistics.<br><br>Key job responsibilities<br><br>Operational Leadership: Oversee daily operations within both AMZL and FC environments, including managing teams of Operations Supervisors, Operations Assistants, Delivery Service Providers, and associates (ranging from approximately 30-40). This includes allocating labor, leading meetings, assigning job duties, and maintaining exceptional organizational skills.<br><br>Team Management: Lead, train, and develop high-performing teams. Foster a positive and motivating work environment, driving engagement and performance while ensuring associate safety and adherence to Amazon's Health and Safety standards.<br><br>Performance Management: Be obsessed with metrics, diving deep to identify root causes of performance issues, and implementing effective solutions. Continuously monitor key performance indicators (KPIs) and drive improvements across both AMZL and FC processes.<br><br>Process Improvement: Identify opportunities to streamline and improve processes. Find practical and simple solutions to complex problems without compromising quality or functionality. Utilize problem-solving and analytical skills to drive Dive Deep analyses and implement process enhancements. Become a subject matter expert on core operational processes.<br><br>Communication & Collaboration: Communicate daily metrics and report exceptions. Effectively communicate with business and technical audiences, influencing decisions and driving alignment. Collaborate with cross-functional teams to solve operational challenges and share best practices. Manage external agency relationships and performance.<br><br>Problem Solving & Decision Making: Demonstrate strong problem-solving and analytical capabilities. Act decisively in a fast-paced environment, exercising sound judgment and making informed decisions.<br><br>Technology & Tools: Continuously utilize software and hardware tools to ensure smooth daily operations. Ensure associates have the necessary tools and coordinate repairs or replacements as needed. Support the rollout and implementation of new systems and processes, gathering feedback and providing support.<br><br>Inventory Management: Maintain inventory accuracy within the FC environment.<br><br>Basic Qualifications<br><br>1+ years employee and performance management experience.<br><br>Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.<br><br>Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts (AMZL).<br><br>Strong team player with the ability to motivate others.<br><br>Demonstrated problem-solving and analytical capabilities.<br><br>Preferred Qualifications<br><br>1+ years experience with performance metrics, process improvement, or lean techniques.<br><br>Degree in Engineering, Operations, Supply Chain, Logistics, or Business Administration.<br><br>Ability to thrive in an ambiguous and fast-paced environment<br><br>Basic Qualifications<br><br> Experience in managing teams<br><br>Preferred Qualifications<br><br> The candidate should have 3+ years of work experience managing teams & managing people<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Q-Express Documents Transport<br><br>Job ID: A10465859

Job Overview<br><br>The Last Mile Operations Supervisor oversees and drives the full last mile delivery operation in Dubai, leading a team of Last Mile Team Leads and their respective courier/driver teams. This is a step-up leadership role responsible not only for day-to-day delivery performance but for building the operating model, accountability structures, and continuous improvement culture that enables the team to consistently deliver on SLAs, customer experience, and cost targets.<br><br>Key Responsibilities<br><br>Operations Leadership<br><br>Oversee end-to-end last mile delivery operations across all active delivery zones in Dubai. Manage and develop Last Mile Team Leads, setting clear performance expectations and providing regular coaching and feedback. Build and maintain operating routines; daily briefings, shift handovers, performance reviews that keep the team aligned and accountable. Ensure compliance with safety regulations, company policies, and delivery standards across all teams.<br><br> Route Planning & Capacity<br><br>Oversee route optimization across all courier/driver teams, ensuring timely and cost-effective distribution while minimizing delays. Plan capacity and resource allocation in line with order volume, peak periods, and operational targets.<br><br> Performance & Data<br><br>Own the last mile KPI dashboard on-time delivery rate, SLA adherence, cost per delivery, failed delivery rate, and customer satisfaction. Analyze delivery metrics, identify trends and root causes, and drive structured improvement plans. Generate weekly and monthly performance reports for leadership<br><br>Issue Resolution & Escalation<br><br>Act as the senior escalation point for complex or recurring delivery issues, including delays, damages, and customer complaints, ensuring timely resolution. Work with Customer Service teams to ensure prompt resolution of delivery-related inquiries and concerns. Identify systemic issues and lead cross-functional efforts to fix root causes permanently, not just reactively.<br><br> Coordination & Cross-functional Collaboration<br><br>Collaborate with drivers/couriers, warehouse staff, and customer service teams to ensure smooth operations and timely deliveries. Serve as the operational point of contact for last mile carrier and courier partners. Support new initiatives, tools, or process changes impacting last mile delivery.<br><br> Documentation & Compliance<br><br>Maintain accurate records of deliveries, including schedules, routes, incidents, and customer feedback. Ensure all team members adhere to documentation standards and company policies. Ensure compliance with safety regulations and company policies during the delivery process.<br><br>Your skills would include:<br><br>Proven experience in last mile logistics, transportation, or supply chain operations, preferably in an e- commerce or high-volume delivery environment. Prior experience managing Team Leads or supervisory-level staff, with a track record of developing people and holding teams accountable. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in logistics software, route planning tools, and Microsoft Excel. Ability to work under pressure and adapt to changing priorities.<br><br>Physical Requirements:<br><br>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.<br><br>We are keen to work with talent that:<br><br>Has an entrepreneurial spirit and craves a high-growth, fast-paced innovative environment seeking to disrupt the ecosystem positively. Prioritizes team culture and people management above all else, recognizing the value of establishing an effective organisation and internal process to drive business results. Is a positive team-player who thrives on challenges, the opportunity to problem solve, build/create and has the mindset that no job is too small. Is analytical and data driven.<br><br>This is your chance to be a part of the No.1 E-commerce organization for Baby, Mother and Child products across the GCC and be a part of a dynamic team working towards taking the organization to its next quantum leap. We need brains, ambition, grit and passion to continue helping Mumz everywhere and to help make their lives easier.

Key Responsibilities1. Formulate accounts receivable management strategies, establish relevant process systems, and drive the launch of corresponding system functions.2. Take full charge of accounts receivable management information systems and platform tools. Continuously optimize workflows and improve efficiency in line with corporate requirements and actual business scenarios.3. Build the reporting system for accounts receivable management to ensure timely, accurate and comprehensive delivery of real-time data.4. Conduct operational analysis on accounts receivable, monitor fluctuations of post-loan overdue indicators in real time, identify operational risks and conduct multi-dimensional root cause analysis.<br><br>Job Requirements1. Bachelor’s degree or above, major in Information Technology, Mathematics, Finance or related fields.2. Willing to engage in front-line work to deepen business understanding; strong data acumen and data processing capabilities.3. Excellent communication and leadership skills, able to collaborate effectively with management at all levels and business teams.4. Eager for continuous learning and innovation, with a proactive mindset to explore business logic in depth.5. Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.6. Meticulous attention to detail, especially concerning numbers and documentation.

Key Responsibilities1. Formulate accounts receivable management strategies, establish relevant process systems, and drive the launch of corresponding system functions.2. Take full charge of accounts receivable management information systems and platform tools. Continuously optimize workflows and improve efficiency in line with corporate requirements and actual business scenarios.3. Build the reporting system for accounts receivable management to ensure timely, accurate and comprehensive delivery of real-time data.4. Conduct operational analysis on accounts receivable, monitor fluctuations of post-loan overdue indicators in real time, identify operational risks and conduct multi-dimensional root cause analysis.<br><br>Job Requirements1. Bachelor’s degree or above, major in Information Technology, Mathematics, Finance or related fields.2. Willing to engage in front-line work to deepen business understanding; strong data acumen and data processing capabilities.3. Excellent communication and leadership skills, able to collaborate effectively with management at all levels and business teams.4. Eager for continuous learning and innovation, with a proactive mindset to explore business logic in depth.5. Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.6. Meticulous attention to detail, especially concerning numbers and documentation.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Supervisor based in United Arab Emirates.<br><br>This is a remote operations leadership role focused on scaling and maintaining a high-performing distributed workforce. You will work closely with the Operations Manager to translate broader objectives into effective day-to-day execution. Your focus will include workforce planning, attendance, quality assurance, coaching, onboarding, and operational administration. You will help grow the operation toward a target of 100 active agents while maintaining consistent performance and reliability. The role suits a hands-on operational leader who is comfortable managing people, monitoring performance, and addressing issues quickly. Strong organization, accountability, and attention to detail will be essential to keeping the operation running smoothly as it expands.<br><br>Accountabilities<br><br>Work closely with the Operations Manager to execute daily operational priorities and ensure activities remain aligned with broader business objectives. Manage and maintain an accurate roster of active agents, applying established policies to identify inactive agents and coordinate timely replacements. Monitor agent attendance and schedules to ensure team members consistently complete their required 8-hour daily shifts. Conduct daily test calls and quality checks to verify that agents meet established quality standards and operational expectations. Provide timely, constructive coaching and follow-up when quality issues, complaints, or performance concerns arise. Support workforce growth and capacity planning with the objective of building and maintaining a team of up to 100 active agents. Manage onboarding and compliance activities by reviewing required documentation, communicating status updates, and maintaining organized records. Calculate, prepare, and submit the operation’s monthly minutes-based invoice accurately and on time. Track operational performance, identify gaps, and take appropriate corrective action to maintain productivity, quality, and workforce stability.<br><br>Requirements<br><br>Demonstrated experience in operations, workforce management, team supervision, customer support, or a related operational environment. Strong ability to manage distributed or remote teams while maintaining accountability for attendance, productivity, and quality. Experience monitoring performance against defined standards and providing constructive coaching when issues arise. Strong organizational skills with the ability to maintain accurate rosters, schedules, documentation, and operational records. Comfortable working with spreadsheets, databases, operational tracking systems, and basic financial or invoicing information. Strong attention to detail and the ability to identify discrepancies, follow established procedures, and maintain accurate records. Effective written and verbal communication skills, with the ability to communicate clearly with agents, managers, and clients. Proactive and hands-on approach to problem-solving, with the ability to respond quickly to operational issues. Ability to work independently in a remote environment while collaborating closely with operational leadership. Results-oriented mindset with a strong focus on team growth, quality, attendance, and consistent execution.<br><br>Benefits<br><br>Base salary: $200 per month. Performance-based bonus: 1% of the operation’s total gross monthly invoice. Bonus eligibility: The performance bonus becomes available once more than 20 active agents are maintained while completing their required 8-hour shifts. Growth-based earning potential: Compensation increases as the size and gross invoice value of the operation grows. Target earning example: At 100 active agents, the minimum gross monthly invoice is approximately $84,400, generating a minimum $844 performance bonus. Expected minimum monthly compensation at 100 active agents: $1,044, consisting of the $200 base salary plus the $844 minimum performance bonus. Remote work: Operate and manage the workforce remotely. Leadership opportunity: Take ownership of workforce growth, operational performance, quality, and team development.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Summary: Responsible for the safe, efficient and productive operations of all yard and vessel activities.<br>Duties & Responsibilities:Ensure that safe working practises are being followed by all responsible staff members and third-party terminal users. Ensures efficient deployment of terminal resources. Ensures operational readiness ahead of vessel arrivals, including the safe positioning of quayside assets. Optimises vessel/yard efficiency under the supervision of the duty Vessel Controller. Ensures terminal housekeeping and maintenance duties are performed as required. Liaises with the Engineering Dept. regarding defective equipment and servicing requirements. Ensures operators are training whenever possible. Able to effectively communicate at all levels, with customers internal and external. Performs other duties as required.<br>Qualification:Educational Background Bachelor's Degree/ Diploma or equivalent. Technical Qualification / Certification Safety certificates e.g. first aid/IOSH would be favored Driving license Related Work Experience A minimum of 5 years’ experience in container terminal operations. Must have prior experience with terminal operating systems, preferably MACH

Summary: Responsible for the safe, efficient and productive operations of all yard and vessel activities.<br>Duties & Responsibilities:Ensure that safe working practises are being followed by all responsible staff members and third-party terminal users. Ensures efficient deployment of terminal resources. Ensures operational readiness ahead of vessel arrivals, including the safe positioning of quayside assets. Optimises vessel/yard efficiency under the supervision of the duty Vessel Controller. Ensures terminal housekeeping and maintenance duties are performed as required. Liaises with the Engineering Dept. regarding defective equipment and servicing requirements. Ensures operators are training whenever possible. Able to effectively communicate at all levels, with customers internal and external. Performs other duties as required.<br>Qualification:Educational Background Bachelor's Degree/ Diploma or equivalent. Technical Qualification / Certification Safety certificates e.g. first aid/IOSH would be favored Driving license Related Work Experience A minimum of 5 years’ experience in container terminal operations. Must have prior experience with terminal operating systems, preferably MACH

Summary: Responsible for the safe, efficient and productive operations of all yard and vessel activities.<br>Duties & Responsibilities:Ensure that safe working practises are being followed by all responsible staff members and third-party terminal users. Ensures efficient deployment of terminal resources. Ensures operational readiness ahead of vessel arrivals, including the safe positioning of quayside assets. Optimises vessel/yard efficiency under the supervision of the duty Vessel Controller. Ensures terminal housekeeping and maintenance duties are performed as required. Liaises with the Engineering Dept. regarding defective equipment and servicing requirements. Ensures operators are training whenever possible. Able to effectively communicate at all levels, with customers internal and external. Performs other duties as required.<br>Qualification:Educational Background Bachelor's Degree/ Diploma or equivalent. Technical Qualification / Certification Safety certificates e.g. first aid/IOSH would be favored Driving license Related Work Experience A minimum of 5 years’ experience in container terminal operations. Must have prior experience with terminal operating systems, preferably MACH

Summary: Responsible for the safe, efficient and productive operations of all yard and vessel activities.<br>Duties & Responsibilities:Ensure that safe working practises are being followed by all responsible staff members and third-party terminal users. Ensures efficient deployment of terminal resources. Ensures operational readiness ahead of vessel arrivals, including the safe positioning of quayside assets. Optimises vessel/yard efficiency under the supervision of the duty Vessel Controller. Ensures terminal housekeeping and maintenance duties are performed as required. Liaises with the Engineering Dept. regarding defective equipment and servicing requirements. Ensures operators are training whenever possible. Able to effectively communicate at all levels, with customers internal and external. Performs other duties as required.<br>Qualification:Educational Background Bachelor's Degree/ Diploma or equivalent. Technical Qualification / Certification Safety certificates e.g. first aid/IOSH would be favored Driving license Related Work Experience A minimum of 5 years’ experience in container terminal operations. Must have prior experience with terminal operating systems, preferably MACH

???? We’re Hiring: Retail Operations Supervisor / Store Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a customer-focused retail organization committed to delivering excellent shopping experiences through efficient operations, knowledgeable teams, and strong commercial performance. We combine customer service, operational discipline, inventory management, and sales excellence to create sustainable retail growth. Our culture values leadership, accountability, teamwork, customer satisfaction, and continuous improvement. We are looking for an experienced retail professional who can lead store operations while maintaining high standards across service, sales, and daily performance. The Role We are seeking an experienced Retail Operations Supervisor / Store Manager to oversee daily retail operations, lead store teams, support sales performance, and ensure an exceptional customer experience. The ideal candidate is commercially aware, organized, and customer-focused, with strong experience in retail operations, staff leadership, inventory control, merchandising, and performance management. Key Responsibilities Oversee daily store operations and ensure efficient, professional, and customer-focused service. Lead, supervise, and motivate sales associates, cashiers, stock teams, and other store personnel. Conduct team briefings and communicate sales targets, promotions, operational priorities, and service expectations. Monitor sales performance, conversion, average transaction value, customer traffic, and other relevant KPIs. Support the achievement of revenue, profitability, customer-service, and operational targets. Ensure shelves, displays, promotional areas, and customer-facing spaces are clean, organized, and properly presented. Monitor inventory levels, stock movements, replenishment, transfers, receiving, and stock accuracy. Coordinate stock counts and investigate discrepancies, damages, losses, and inventory variances. Handle customer inquiries, complaints, returns, exchanges, and service-recovery situations professionally. Ensure POS, cash-handling, payment, refund, and daily closing procedures are followed accurately. Support recruitment, onboarding, training, coaching, scheduling, and performance evaluation of store employees. Coordinate with merchandising, procurement, logistics, marketing, finance, and head-office teams. Implement promotional campaigns, seasonal activities, product launches, and retail initiatives effectively. Monitor compliance with company policies, health and safety requirements, security procedures, and operational standards. Prepare sales, inventory, staffing, incident, and operational performance reports for management. Identify operational challenges and recommend improvements to increase efficiency, customer satisfaction, and profitability. Requirements Bachelor’s degree or equivalent qualification in Business Administration, Retail Management, Marketing, or a related field is preferred.3+ years of professional experience in retail operations, store management, sales supervision, or a similar role is preferred. Proven experience leading and managing retail teams. Strong understanding of retail sales, customer service, inventory control, merchandising, and store operations. Excellent leadership, communication, coaching, and problem-solving skills. Strong commercial awareness and ability to analyze sales and operational KPIs. Excellent organizational skills with strong attention to detail. Experience with POS systems, inventory-management platforms, CRM tools, ERP systems, or retail software. Strong customer-service mindset with the ability to handle complaints and challenging situations professionally. Knowledge of cash management, loss prevention, stock control, and retail compliance procedures. Ability to work effectively in a fast-paced, target-driven environment. Additional language skills are advantageous in an international retail environment. Retail management, sales, customer-service, or related certifications are advantageous but not required. What We Offer Flexible part-time working hours with a remote-friendly administrative and coordination arrangement. Competitive compensation aligned with experience and responsibilities. Opportunity to support professional retail operations and commercial growth. Exposure to sales leadership, inventory management, merchandising, customer experience, team development, and retail strategy. Professional development opportunities and continuous retail leadership training. A performance-focused environment where leadership, customer satisfaction, commercial results, teamwork, and operational excellence are highly valued.