Optometrist Jobs - Abu Dhabi UAE
5086 Jobs Found
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><ul>
<li>The Investment Advisor provides support to the Relationship Managers and their clients to meet the client’s desired investment objectives and increase bank’s share of wallet.</li>
<li>The Investment Advisor plays a key role in providing the bank’s house views on markets and products and providing clients with investment solutions in line with their investment objectives and risk profile.</li>
<li>The Investment Advisor helps in liaising with the product managers within the Wealth Management Product team on a regular basis to discuss client requirements and to ensure flow of product and market knowledge.</li>
</ul><br><b>Key Responsibilities</b> <br><ul>
<li>Assisting Affluent Segment - Relationship Managers in UAE to meet client’s desired investment objectives and assist in achievement of AUM growth and revenues from Investment products.</li>
<li>Responsible for updating the frontline and customers of the bank on the outlook published by the CIO Office with relevant and timely information on global Capital Markets, Asset Classes and route to market ideas.</li>
<li>To play a key role in liaising with the product managers within the WM product team (Managed Investments, Bancassurance, CMPS and WM Lending) on a regular and ad-hoc basis to ensure flow of client and market requirement.</li>
<li>Ensure proper client coverage is provided to complete Portfolio Reviews of target clients as defined from time to time in addition to planning for New to Wealth client.</li>
<li>Determine client’s risk appetite, investment preference and return expectations by partnering with Relationship Managers in client meetings.</li>
<li>Conduct portfolio reviews by providing independent opinion on quality of client’s existing portfolios.</li>
<li>Ensure that all the wealth management sales teams (Frontline RMs & Specialists) receive adequate sales support, and route to market ideas basis current & relevant views.</li>
<li>Keep abreast of latest trends on Investment products, financial markets, consumer behaviours and use of technology in providing investment solutions.</li>
<li>Provide reports / analysis where required within the management framework.</li>
<li>Engage with risk control owners and / or group policy owners for the implementation of policies and control standards set by them.</li>
<li>Work with various stakeholders to focus on quality in delivery and turnaround time for end-to-end BAU to achieve efficiency and customer experience objectives.</li>
<li>Collaboratively partner with risk teams to ensure risk management procedures and processes are effectively implemented to operate within operational and credit risk appetite.</li>
<li>Adhere and ensure operational risk management measures are met on a day-to-day basis.</li>
<li>Work collaboratively with countries and functions to ensure any audit findings are suitably rectified.</li>
<li>Maintain an adequate control environment and operational procedures to prevent loss arising from non-adherence to controls.</li>
<li>Adhere to all controls and compliance guidelines set by the Bank.</li>
<li>Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities associated with Investment products.</li>
<li>Display exemplary conduct and live by the Group’s Values and Code of Conduct.</li>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.</li>
<li>This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
<li>Identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li>
</ul><br> <br><p><strong><span>Key stakeholders</span></strong><br><strong><span>Internal</span></strong><br><span>• WM – CIO Office Team</span><br><span>• WM Group Advisory Solutions Team</span><br><span>• Affluent Banking Relationship Managers</span><br><span>• Affluent Banking Unit Heads</span><br><span>• Affluent Banking-Sales & Distribution Head</span><br><span>• County Product Team – Managed Investments</span><br><span>• Country CMPS team and dealing desk</span><br><span>• Country WM Lending team</span><br><span>• Country Credit Team</span><br><span>• Country Operations Team</span><br><span>• Country Insurance Team</span><br><span>• WM Proposition Team</span><br><span>• WRB Head</span><br><span>• WM & Affluent Regional Head</span><br><span>• WM Advisory Team and Wealth Coach</span></p><br><br>
<p><strong><span>External</span></strong><br><span>• Third Party Product Providers – Fund managers, Data Providers (Bloomberg/ Refinitiv) and Insurance providers</span><br><span>• Existing and Prospective Customers of the Bank</span></p><br><br><b>Skills and Experience</b> <br><ul>
<li>Understanding of Financial Markets.</li>
<li>Needs to have good understanding or experience of global markets</li>
<li>Approach to Advisory & Financial Planning.</li>
<li>Understanding of Asset Allocation & Portfolio Construction</li>
<li>Product Knowledge – Mutual Funds, Bonds, FX, Alternatives, Insurance, Leverage & Overdraft, Equities, Alternatives, Commodities, Derivatives, Structured Notes and Cross Currency Lending.</li>
<li>Communication Skills Expert.</li>
<li>Analytical and Computing Skills.</li>
<li>Good stakeholder managements.</li>
<li>CISI level 3– preferably have completed before hand.</li>
</ul><br><b>Qualifications</b> <br><p><span>• Minimum undergraduate</span><br><span>• CFA, CFP, PFP, CAIA, FRM or CMT is preferred but not mandatory</span><br><span>• English and Arabic is mandatory</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><strong>Do the right thing</strong> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><strong>Never settle,</strong> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><strong>Are better together,</strong> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><strong>In line with our Fair Pay Charter,</strong> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><strong>Core bank funding for retirement savings, medical and life insurance,</strong> with flexible and voluntary benefits available in some locations.</li>
<li><strong>Time-off</strong> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><strong>Flexible working</strong> options based around home and office locations, with flexible working patterns.</li>
<li><strong>Proactive wellbeing support</strong> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><strong>A continuous learning culture</strong> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><strong>Being part of an inclusive and values driven organisation,</strong> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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<b>Nationality</b>
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United Arab Emirates </div>
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EHIF
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
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<p><strong>Remarkable people, trusted by clients to design and advance the world. </strong> </p><br> <p><strong>The Role</strong> </p><br><br><p>This is an exciting opportunity for an experienced Project Director with a proven track record in driving the successful execution of major detailed engineering projects, ensuring they are delivered on time, within budget, and to the highest quality standards for a high-profile client. </p><br><p><strong>Our Clients and Projects </strong></p><br><p><strong>Designing the future. Transforming the world. </strong></p><br><p>Wood's Oil, Gas & New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.</p><br><p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory. </p><br><p>Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects:</strong> Delivered to high profile clients across the Energy Sector</li> <li><strong>Commitment to Diversity and Inclusion: </strong>We are an organization actively committed to diversity and inclusion across our business </li> <li><strong>Competitive remuneration package:</strong> With regular reviews to ensure we are rewarding at the right level in line with the market </li> <li><strong>Medical Insurance:</strong> Ensures inpatient, and outpatient medical care is available should you require treatment</li> <li><strong>Group Life and Personal Accident Insurance</strong>: The company provides Life Assurance cover </li> <li><strong>End of Service Gratuity: </strong>In line with UAE Labor Law, all employees are eligible for an End of Service benefit</li> <li><strong>The Employee Share Plan</strong>: Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award: </strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ service of our employees at 5 year service milestones</li> <li><strong>Commitment to continued professional development:</strong> Development plans that are tailored to your individual needs and interests </li> <li><strong>Global connections</strong>: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession </li> <li><strong>Energy Transition Academy: </strong>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field</li></ul><p><strong>The key objectives for this role are: </strong></p><br><ul> <li>Defining project objectives, creating detailed roadmaps, and establishing timelines</li> <li>Securing and optimizing resources, managing budgets, and ensuring efficient workflows</li> <li>Assembling and leading project teams, streamlining communication, and resolving conflicts</li> <li>Identifying potential risks, devising mitigation strategies, and implementing contingency plans</li> <li>Monitoring project progress, tracking key performance indicators (KPIs), and reporting updates to stakeholders</li> <li>Ensuring that project deliverables meet the required quality standards and specifications</li> <li>Maintaining effective communication with stakeholders to ensure alignment and address any issues promptly</li></ul><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Key Accountabilities and Responsibilities:</strong></p><br><p>We are looking for a visionary leader who can inspire and motivate diverse teams, fostering a culture of collaboration and innovation with an ability to build strong relationships with clients, stakeholders, and regulatory bodies will be crucial in ensuring project success.</p><br><p>Strategic thinking and exceptional leadership skills will be instrumental in cultivating a culture of safety, excellence, and sustainability, ultimately contributing to the long-term growth and success of Wood.</p><br><p>The Project Manager will possess a deep understanding of project management principles and methodologies, coupled with a proven track record of delivering EPC or EPCm projects on time and within budget ensuring appropriate reporting and governance is in place and that all project activities comply with industry standards and regulations.</p><br><p><strong>Responsibilities</strong></p><br><ul> <li>Safety Management: Promote and enforce a strong safety culture, ensuring compliance with all safety regulations and standards and environmental regulations throughout project execution.</li> <li>Project Management: <ul> <li>Lead and manage large-scale EPCm projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards and alignment with project goals and objectives.</li> <li>Develop and implement project plans, including scope, schedule, and resource allocation. Monitor project progress and performance, identifying and mitigating risks proactively.</li> <li>Manage project resources, including personnel, equipment, and materials, to optimize project delivery.</li> <li>Ensure compliance with health, safety, </li> </ul></li> <li>EPCm Management: <ul> <li>Oversee the EPCm operations in the region, ensuring alignment with corporate strategies and objectives.</li> <li>Establish and maintain relationships with key stakeholders, including clients, contractors, and regulatory bodies.</li> <li>Drive continuous improvement initiatives within the EPCm framework to enhance efficiency and effectiveness.</li> </ul></li> <li>Resource Management: Recruit, train, and mentor project teams, fostering a culture of collaboration and high performance.</li> <li>Schedule and Budget Management: Develop and maintain project schedules and budgets, ensuring timely completion of all activities and adherence to cost control measures. </li> <li>Risk Management: Identify potential risks and develop mitigation strategies to minimize disruptions to project cost and schedule.</li> <li>Performance Monitoring: Establish key performance indicators (KPIs) to measure efficiency and effectiveness, providing regular reports to senior management.</li> <li>Team Leadership: Manage and mentor a team professional, promoting continuous improvement and professional development.</li> <li>Stakeholder Engagement: Collaborate with internal and external stakeholders, to ensure alignment and compliance throughout the project duration.</li> <li>Compliance: Ensure all project activities comply with company policies, procedures, and relevant reporting requirements.</li></ul><p><strong>Specific Responsibilities</strong></p><br><ul> <li>Project Monitoring and Reporting: Ensure comprehensive monitoring and reporting on project performance, focusing on delivery against cost, scope, quality, and schedule requirements. Regularly assess and report on contract profit targets and maintain up-to-date risk registers for all projects.</li> <li>Project and Contract Start-Up Oversight: Conduct thorough reviews during project and contract start-up phases to ensure all foundational elements are in place for successful execution.</li> <li>Commercial and Financial Accountability: Oversee all aspects of commercial and financial management, including revenue delivery, margin and overhead management, budget forecasting, and cash collection. Implement effective cost control measures and conduct regular risk and opportunity reviews to optimize financial performance.</li> <li>Proposal Development and Review: Collaborate in the development and review of project proposals and plans, establishing clear timeframes, procedures, and resource requirements. Ensure adherence to corporate policies and best practices while setting parameters for project evaluation.</li> <li>Change Management: Negotiate changes to project scope with clients, following established change management processes to identify and approve modifications to scope, cost, schedule, and quality.</li> <li>Innovation and Technology Integration: Actively pursue and develop opportunities for innovation, including digitalization and the use of advanced technologies, to enhance project value for both Wood and its clients.</li> <li>Project Execution Planning: Approve project procedures and execution plans, ensuring clarity in scope of work, deliverables, master schedules, budgets, organizational charts, and risk registers.</li> <li>Team Competence Assurance: Ensure that all project team members possess the necessary skills and competencies to effectively execute their assigned tasks.</li> <li>Project Management Systems Implementation: Establish and maintain the required project management software systems, ensuring that all team members receive appropriate training and support.</li> <li>HSSE Leadership: Lead health, safety, security, and environmental (HSSE) initiatives, establishing proactive programs and audit schedules to address quality management issues effectively.</li> <li>Assurance and Peer Review Participation: Actively participate in assurance activities and peer reviews to ensure project integrity and compliance with best practices.</li></ul><br>Qualifications:<br> <p><strong>Skills And Qualifications </strong></p><br><br> <p><strong>What makes you remarkable? </strong></p><br><br> <p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges. </p><br><br> <p><strong>Expected</strong>:</p><br><br><ul> <li>University degree (bachelors or masters) in relevant discipline or equivalent combination of qualifications and experience</li> <li>Project Management Professional (PMP), associate in project management (APM) or equivalent certification is preferred</li> <li>Experience: Minimum of 20 years of experience in project management, with at least 10 years in a leadership role on large-scale detailed engineering projects for Saudi Aramco</li> <li>Excellent communication and presentation skills with the ability to present, inform, and persuade at all levels and externally</li> <li>Strong leadership and team management skills</li> <li>Strong problem-solving skills and the ability to make decisions under pressure</li> <li>High level of integrity and professionalism</li> <li>Commitment to continuous improvement and innovation</li></ul><p><strong>Knowledge, skills and experience:</strong></p><br><ul> <li>Extensive broad and deep project management experience in relevant industry sector(s)</li> <li>Significant experience with multiple project delivery types including frameworks, portfolios, pre-FEED, FEED, EPC and EPCM</li> <li>Extensive experience and understanding of project execution tools, processes and procedures</li> <li>Expert level ability to build and lead a team of technical people, actively supporting, encouraging and engaging those reporting to the position</li> <li>A thorough understanding of strategic and change management with the ability to translate this into appropriate goals, methodologies and strategies for implementation</li> <li>Strong organizational and time management skills; able to effectively manage within tight time frames, to prioritize, and delegate appropriately</li></ul> </div>
DHL
UAE - Abu Dhabi
<p><strong>TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.</strong> </p> <p><strong>TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.</strong> </p> <p>At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. </p> <p>DHL’s Customer Solutions & Innovations (CSI) is a global dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded. <br> </p> <p><strong>Global Customer Director (d/f/m) - DHL CSI Energy Sector</strong> </p> <ul> <li>CSI Sector / Function: Energy</li> <li>Contract Type: Permanent</li> <li>Employment Type: Full-time</li> <li>Work Mode: Hybrid</li> <li>Location: flexible within EU, the Middle East and the United States</li> <li>Recruiting Contact: CSI Recruiting Team <a href="mailto:recruiting.dpbh@dhl.com">recruiting.dpbh@dhl.com</a></li> </ul> <p><em><strong>We welcome applications from a diverse talent pool. Relocation support will be reviewed individually; however, due to business and immigration considerations, preference is generally given to candidates already residing and authorized to work in the respective region of the role.</strong></em></p> <div> </div> <div> <p>The Global Customer Director (d/f/m) plays a key role within DHL CSI’s Energy sector, supporting an industry that is undergoing significant transformation while continuing to evolve in a rapidly changing global environment. Building on DHL’s proven track record in the sector, the role strengthens strategic customer partnerships and delivers tailored, safe, compliant, reliable, and innovative logistics solutions that support customers across the energy value chain, including the growing renewable energy landscape.</p> <p>The position is responsible for the global development of two accounts, building customer value through strong relationships and aligned strategies that further DHL’s existing partnerships and drive sustained profitable growth. Acting as a trusted partner to the customer and a key commercial leader within DHL, the role translates customer needs into long-term business opportunities, coordinates cross-divisional engagement, and helps deliver efficient, future-ready supply chain solutions. </p> <p><strong>What’s your role:</strong></p> <ul> <li><strong>Strategic Customer Engagement & Planning</strong></li> <ul> <li>Lead strategic customer dialogues with global decision-makers to identify customers' business objectives, supply chain requirements & challenges</li> <li>Create future opportunities by translating customer needs & business trends into potential solutions</li> <li>Link senior DHL executives with account counterparts at board or senior management level</li> </ul> <li> <strong>Relationship & Opportunity Development</strong></li> <ul> <li>Position yourself as a strategic resource in a way that senior customer management seeks advice on high-impact topics</li> <li>Proactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilities</li> <li>Manage the renewal agenda in a proactive manner at a global and regional level</li> </ul> <li> <strong>Preparing, Winning & Implementing the Deal</strong></li> <ul> <li>Create and present high complexity solutions to customer demonstrating clear business & solution fit</li> <li>Ensure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI</li> <li>Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer</li> </ul> <li> <strong>Service Management & Account Maintenance</strong></li> <ul> <li>Act as key contact for customer and channel the communication to account teams and DHL internal functions</li> <li>Support effective Customer Satisfaction Survey (CSS) process & drive follow-up activities to increase customer satisfaction year-on-year</li> </ul> <li> <strong>Strategic Thinking & Targeting</strong></li> <ul> <li>Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the same</li> <li>Proactively identify best fit opportunities for DHL across regions/products/solution</li> </ul> <li> <strong>Selling & Influencing</strong></li> <ul> <li>Develop & articulate business and solution fit that reflects customer’s requirements, sector & product knowledge</li> <li>Develop proposals that adhere to internal guidelines & commercial standards </li> <li>Prepare for commercial discussion by identifying customer’s buying criteria & developing strong pricing & negotiation strategies that incorporate knowledge of competitors’ position</li> </ul> <li> <strong>Developing Commercially Viable & Innovative Solutions</strong></li> <ul> <li>Proactively offer x-divisional solutions that leverage all relevant products & capabilities of DHL divisions</li> <li>Engage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and external </li> <li>Understand key DHL & customer’s business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment</li> </ul> <li> <strong>Working Across the Business</strong></li> <ul> <li>Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale</li> <li>Involve relevant CSI & divisional key stakeholders & secure buy-in & support for CDP, solution offering and implementation</li> </ul> </ul> </div> <div> <p><strong>What we’re Looking For:</strong> </p> <ul> <li><strong>Industry Expertise</strong>: 10–12 years of experience in the logistics industry, service industry, Energy sector, or working directly with strategic customers, including extensive knowledge of logistics requirements within the Renewable Energy industry.</li> <li><strong>Commercial Leadership Experience:</strong> 7–10 years of commercial management experience with a demonstrated ability to drive growth, manage strategic accounts, and deliver commercially successful customer outcomes.</li> <li><strong>DHL & Global Business Experience</strong>: Minimum 5 years of experience working with one or more DHL divisions within a regional or global environment.</li> <li><strong>Consultative Selling at Executive Level:</strong> At least 5 years of experience in consultative selling and influencing board-level stakeholders within international organizations.</li> <li><strong>Solution Design & Operational Excellence:</strong> Experience in solution design, operations, performance management, and project management, with the ability to translate customer requirements into value-adding solutions.</li> <li><strong>Analytical & Strategic Thinking:</strong> Excellent analytical and problem-solving skills combined with a structured work approach and strong commercial judgment.</li> <li><strong>Communication & Executive Presence:</strong> Excellent presentation and facilitation skills with the ability to engage, influence, and lead discussions at board and senior management level.</li> <li><strong>Leadership & Collaboration:</strong> Ability to lead and influence without formal authority, work independently and collaboratively, and manage virtual teams across global locations.</li> <li><strong>International Mindset & Adaptability:</strong> International exposure and cultural sensitivity, willingness to undertake extensive international travel, and the ability to perform effectively in changing and uncertain environments.</li> <li><strong>Education & Language Skills:</strong> University degree in Business, Logistics, or a related field; excellent business English communication and writing skills are required; business fluent Arabic language skills are beneficial</li> </ul> <p><strong>What’s in it for you:</strong></p> <ul> <li><strong>Lead Two of DHL’s Most Strategic Energy Accounts:</strong> Take ownership of the relationship and growth agenda for two globally significant customers within DHL’s Energy sector portfolio.</li> <li><strong>Influence at Executive & Board Level: </strong>Build trusted relationships with senior decision-makers and engage directly with customer leadership, shaping strategic discussions and long-term partnership development.</li> <li><strong>Drive Global Growth & Cross-Divisional Collaboration: </strong>Work across DHL’s regions and business units to identify opportunities, develop integrated solutions, and create tangible commercial impact on a global scale.</li> <li><strong>Shape Innovative Logistics Solutions:</strong> Partner with customers and internal experts to design forward-looking, value-driven supply chain solutions that address complex business challenges.</li> <li><strong>Be Part of THE Logistics Company for the World:</strong> Leverage DHL’s global reach, sector expertise, and collaborative culture while contributing to the success of some of the world’s most important energy customers. </li> </ul> <br> <p><strong>Interested in this opportunity?</strong></p> <p>Find out more about us on <a href="https://connect.dpdhl.com/content/page/5f55042a275f261ad9b7c589">SmartConnect</a> and learn how CSI is <a href="https://www.dhl.com/de-en/home/innovation-in-logistics.html">driving innovation in logistics</a> and dive into <a href="https://www.dhl.com/at-en/home/specialized-industry-capabilities.html">DHL Specialized Industry Capabilities</a>.</p> <p><br>If you have any questions regarding the job, please feel free to reach out to recruiting.dpbh@dhl.com. Submit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable).</p> <p>Apply now! We are looking forward to your application!</p> <br> <p>As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.</p> <p><strong>We are looking forward to your application.</strong></p> <p><strong>CONNECTING PEOPLE. IMPROVING LIVES.</strong></p> </div>
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>The role holder is primarily responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding, and meeting their needs with the full range of Private Banking products available.</span></p><br><br>
<p><span>They manage an assigned portfolio of clients within the Private Bank and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve client value contribution.</span></p><br><br>
<p><span><strong>Strategy</strong></span><br><span>• Drive profitable growth by acquiring, developing, and servicing long-term relationships with UHNW clients</span><br><span>• Drive profitable growth through leadership of your cluster of RMs on sales management, and exercise supervisory responsibilities with a clear oversight on risk and control environment</span></p><br><br>
<p><span><strong>Business</strong></span><br><span>• Accountable for the performance of individual’s and the cluster’s client book.</span><br><span>• Develop and implement the business/sales plans for the cluster, including individual’s own book.</span><br><span>• Deliver NNM, AUM, and revenue growth targets and key operating metrics for the individual as well as the cluster (such as tail accounts management, client acquisition, client satisfaction, portfolio mix).</span><br><span>• Generate healthy pipeline of target market prospects and convert them into clients.</span><br><span>• Grow client portfolio size by deepening existing customer relationships.</span><br><span>• Implement an asset allocation in line with client needs, and model portfolios as benchmarks.</span><br><span>• Deliver, monitor, and review solutions to clients based on client investment profile.</span><br><span>• Conduct periodic reviews of client accounts in accordance with established procedures.</span><br><span>• Assign referrals to cluster members and work with assigned RMs to successfully close referrals.</span><br><span>• Act as an escalation point for clients to identify areas of concern.</span><br><span>• Deliver profitable growth by controlling costs and mitigating operational losses.</span><br><span>• Deliver positive client performance in line with client investment profiles</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Processes</strong></span><br><span>• Support the continuous improvement of processes to increase operational efficiency and effectiveness. </span><br><span>• Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level.</span><br><span>• Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis.</span><br><span>• Ensure sales management, suitability and onboarding processes are applied appropriately</span></p><br><br>
<p><span><strong>People & Talent</strong></span><br><span>• Apply a sufficiently robust level of oversight and support to limit errors or malfeasance by cluster members, to drive business ethically and in compliance, and to develop the skills of their cluster members.</span><br><span>• Build a top cluster capable of ensuring delivery of the business’ short and longer-term objectives.</span><br><span>• Develop and embed a high-performance culture with specific focus on RM capability, effectiveness and productivity, through coaching and guidance to ensure the RM delivers against the financial, non-financial and risk/control objectives.</span><br><span>• Build an environment of collaboration within the cluster by ensuring that the issues are raised and blockages are resolved in a timely manner.</span><br><span>• Drive RM resourcing, performance management and recognition within the cluster.</span><br><span>• Identify and address the top concerns and opportunities for performance improvement in the cluster.</span><br><span>• Manage the cluster’s discretionary spend, expense management.</span></p><br><br> <br><p><span><strong>Risk Management</strong></span><br><span>• Act as the first line of defence for the cluster.</span><br><span>• Do what is right to avoid reputational risks and operational losses.</span><br><span>• Understand the risk and control environment within area of responsibility and drive rectification as required.</span><br><span>• Clear structures of accountability to ensure that cluster members are capable of performing successfully in their roles. </span><br><span>• Ensure effective implementation of Risk Management framework in the cluster (risk appetite is clear and integral to the strategy with appropriate controls, and having effective processes in place to identify, manage, monitor, and report risk).</span><br><span>• Handle customer issues, complaints, and product enquiries on timely basis in accordance with established procedures. Support RMs within the cluster with the same.</span><br><span>• Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management.</span></p><br><br>
<p><span><strong>Governance</strong></span><br><span>• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the cluster and highlighting gaps as appropriate.</span><br><span>• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.</span><br><span>• Fulfil supervisory responsibilities in line with supervisory principles.</span><br><span>• Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes, and regulations forms part of the culture.</span><br><span>• Participate in Local Client Committee and other relevant committees where applicable.</span><br><span>• Engage with all audit report findings and ensure feedback is acted upon</span></p><br><br> <br><p><span><strong>Regulatory & Business Conduct</strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br>
<p><span><strong>Key stakeholders</strong></span><br><span>• Market Head</span><br><span>• Senior Client Partner / Team Leaders</span><br><span>• COO</span><br><span>• Business Managers</span><br><span>• Head of Client Services Manager</span><br><span>• Client Service Managers</span><br><span>• Product Specialists and dedicated functional partners</span><br><span>• Relevant Front office colleagues</span></p><br><br>
<p><span><strong>Other Responsibilities</strong></span><br><span>• Embed Here for good and Group’s brand and values in UAE |Private Banking DIFC Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Relationship Management </span><br><span>• Market Knowledge (SIF)</span><br><span>• Products and Processes</span><br><span>• Strategy and Business Model (SIF)</span><br><span>• Manage Conduct</span><br><span>• Manage Risk</span></p><br><br><b>Qualifications</b> <br><p><span>• Academic or Professional Education/Qualifications – relevant degree</span><br><span>• Licenses and Certifications/accreditations – as required by role remit and responsibility</span><br><span>• Professional Memberships – as required by role remit and responsibility</span><br><span>• Bank training, i.e. mandatory & developmental</span><br><span>• Languages – fluency in business English</span><br><span>• Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility</span><br><span>• Strong people management and coaching skills</span><br><span>• Proven capabilities in growing the business for a team</span><br><span>• Proven risk management capabilities</span><br><span>• Firm in all business guidelines and compliance issues</span><br><span>• Sound knowledge of financial markets and investment products</span><br><span>• Outstanding communication and presentation skills</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
Ten Group
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Elevate Extraordinary Journeys: Join Us as a Private Travel Manager Are you passionate about curating unparalleled travel experiences and building lasting relationships with high-net-worth individuals?<br> Do you thrive in a world of luxury and exclusivity?<br> As part of the new team, you will ignite our members’ passion for travel with unrivalled experiences at the most incredible properties and locations, alongside our exclusive access to the best dining and most sought-after entertainment venues around the globe.<br> Private Travel Managers will build deep relationships with their members, becoming experts in their preferences.<br> This isn’t just about booking holidays—it’s about making personal recommendations for transformative experiences and crafting magical journeys that leave lifelong memories.<br> We’re looking for someone who embraces change with confidence—someone who transitions effortlessly in a dynamic environment without compromising service excellence.<br> You’ll have the drive to help build and grow our Private Travel division to new heights, contributing your passion and ideas to its long-term success.<br> This is Private Travel X Ten We invite you to apply for the role of Private Travel Manager , where you’ll craft bespoke itineraries, manage elite client relationships, and orchestrate unforgettable experiences.<br> If you're ready to make a meaningful impact and lead in the realm of luxury travel, we want to hear from you!<br> Key Responsibilities: Curate Luxury Itineraries: Design bespoke travel plans for high-net-worth individuals, reflecting their unique preferences and requirements.<br> Client Relationship Management: Build and maintain strong connections with key private members and family offices, to ensure high levels of satisfaction.<br> Client Acquisition and Networking: Attract new members by promoting luxury travel services, leveraging existing networks, and expanding the client base through regular networking.<br> Event Development and Hosting: Create, attend, and host events to showcase offerings, engage with members, and enhance the visibility of the services provided.<br> Experience Curation and Internal Collaboration: Collaborate with product and content teams to develop unique experiences, work with concierge services, destination specialists, and operations teams to ensure seamless execution of travel plans, and handle sensitive client information with the highest level of discretion and confidentiality.<br> Industry Knowledge: Stay informed about the latest luxury travel trends to continuously enhance the quality of services offered.<br> DMC Partnerships: Leverage and expand strong relationships with Destination Management Companies to ensure premium on-the-ground service and foster long-term collaborations in key destinations.<br> Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.<br> We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.<br> Rewards designed around you: A competitive salary depending on experience, including rewarding commission structure.<br> Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge Hybrid/Remote working .<br> You can combine working from home and working from the office.<br> If you don’t live near our Dubai office then we are open to fully remote working options too.<br> Paid time away from work .<br> Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.<br> Paid Sabbaticals .<br> One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.<br> Extra Rewards .<br> Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.<br> Remote Working Holidays - possibilities to Travel and Work anywhere in the world!<br> Employee Discounts.<br> Access to lots of great travel and entertainment discounts as our clients’ members would!<br> Be part of our global, dynamic, and inclusive Team , with diversity at its core.<br> Genuine career opportunities within a dynamic and international company.<br> Who We Are Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team.<br> Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel.<br> At Ten our goal is simple, to become the most trusted service business in the world.<br> We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.<br> Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members.<br> As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.<br> To find out more about Ten, please watch this short video This is what we Do!<br> Beside offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands.<br> Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers.<br> The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.<br> As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment.<br> Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees.<br> Its operations are underpinned by an increasingly sophisticated personalization platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices.<br> All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.<br> Looking ahead, Ten's strategy revolves around four key areas: Deliver a world-class member experience Invest in technology Expand contracts with new and existing clients Establish a foothold in new markets by leveraging its market-leading service proposition For more information, please watch Ten's Growth Engine Video Commitment to Diversity We encourage diverse philosophies, cultures, and experiences.<br> We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.<br> This idea unites the teams at TEN.<br> All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.<br> “Ten works with a small preferred supplier list of recruitment agencies only.<br> Please note we are not accepting any further recruitment agencies at this time.<br> Ten Group is not responsible for any fees related to unsolicited resumes.<br>” Thank you for considering a career with us.<br> Don't miss the opportunity to join our team!<br> Exceptional communication skills in both Arabic and English , with the ability to engage professionally with clients and stakeholders in both languages.<br> Proven experience as a Travel Manager or Travel Consultant for high net worth or luxury clients, with a strong portfolio of ultra-luxury travel arrangements.<br> Expertise in the global luxury travel market, with established connections and access to exclusive networks and services.<br> Exceptional interpersonal skills, with the ability to engage with and understand the needs of discerning clientele.<br> Strong problem-solving skills, with the ability to handle last-minute changes and challenges with grace and efficiency.<br> Superior organizational skills and attention to detail, ensuring all travel plans are flawlessly executed.<br> Availability to provide round-the-clock service to clients, as needed.<br> Proficiency in using advanced travel management software, GDS and luxury travel tools.<br> Demonstrate a strong ability to adapt to new challenges, tools, and methodologies in a fast-paced and evolving environment.<br> The ability to transition seamlessly through change without compromising service excellence and are energized by the opportunity to help shape and elevate the Private Travel division, actively contributing to its ongoing growth and success.<br> Guidelines for Hybrid/Home Office : Located in United Arab Emirates Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office A secure home office at your confirmed address, free from background noise or other distractions You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join.<br> We also have a great office that you can work from as an alternative.<br> To check your internet speed please click here , follow the instructions and once you have your results, please take a screenshot and upload this on your application form.<br></span> </div>
Head, Global Implementation & Cash Service, MENAP, Transaction Banking
Accounting, Finance & Banking
UAE - Abu Dhabi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>• The individual is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. These includes implementing client-specific service propositions, leading virtual client service teams, managing service escalations, driving service excellence, and strengthening client relationships through proactive engagement, service reviews, and continuous improvement initiatives.The team also serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.</span><br><span>• This role is responsible for driving the agenda of TB Global Implementation and Cash Client Service Group within the respective countries, and ensuring the end-to-end delivery of the TB solution, this includes managing a team of Implementation Managers, relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to accelerate revenue realisation. Additionally, collaboration with other Cluster / Country Heads across the TB organisation will be required to continuously improve client experience and drive a consistent global experience for our clients.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Strategy</strong></span><br><span>• Drive the Global Implementation and Cash Client Service Group Strategy within respective Cluster/Country, includes identifying and/or creating opportunities to uplift and/or re-establish the profile/identity of the Global Implementation and Cash Client Service Group team </span><br><span>• Ensure active engagement and ongoing alignment with the wider TB business strategy & priorities</span><br><span>• Build in sustainability when developing frameworks and/or redesigning processes, systems, and operating models</span><br><span>• Collaboratively design a suite of capabilities and services in line with respective client tiering, participation for bespoke services in collaboration with partners</span><br><span>• Lead the roll-out of Client Implementation and Cash Client Service Group Harmonization </span><br><span>• Fronting client conversations (Treasury, CFO above) on key pitches to driver overall TB proposition</span><br><span>• Drive focused client sessions with Sales, Coverage, Product, and other partners to position overall propositions </span><br><span>• Develop regular connect sessions with clients as part of building client relationships, including actively participating in various client forums/events/conferences, strategic discussions, etc.</span><br><span>• Develops, owns, and drives strategic plan/roadmap of client deal management within respective Cluster/Country, ensuring alignment with overall TB Groups and respective Cluster/Country strategies</span><br><span>• Drives strategic plan/roadmap of client deal management </span></p><br><br> <br><p><span><strong>Business</strong></span><br><span>• Drive a continuous improvement model; with the aim to drive efficiency and simplified client experience, ensuring appropriate implementation model is “fit” for clients + TB business priorities, etc.; Including: Client engagement model to mirror client organizations, Harmonization and alignment across partner groups etc.</span><br><span>• Serve as the primary escalation point for critical client service issues, coordinating resolution with internal stakeholders.</span><br><span>• Ensure recurring client service issues are escalated and addressed through appropriate governance and client experience forums.</span><br><span>• Provide expertise advice for change/ transition management for Implementation</span><br><span>• Proactively identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners</span><br><span>• Identify opportunities to improve existing operating model, including the current resourcing, location and client footprint strategy aligned with implementation structure</span><br><span>• Develop an approach to build bench strength within the respective Cluster/Country</span><br><span>• Drive succession planning to actively manage attrition</span><br><span>• Actively managing costs; including identifying opportunities to reduce costs</span><br><span>• Actively drive the management of team productivity and capacity in relation to onshore and offshore activities </span><br><span>• Represent Implementation in Management forums; clearly articulate achievements (including landmark deals), product/client feedback, key challenges, etc. to help drive visibility of the Implementation team across the business</span></p><br><br> <br><p><span><strong>Processes</strong></span><br><span>• Ensures effective and disciplined usage of the Implementation Management system for self and team</span><br><span>• Has product knowledge in both cash, trade and other TB products in scope</span><br><span>• Drive overall Client + Project Management discipline, including effective usage of tools and systems, ensuring trusted and accurate data for reporting, and planning purposes, including oversight of key deals turnaround times management and feedback loops to business / support partners</span><br><span>• Active engagement in key RFP and provide guidance to Implementation managers in providing RFP/RFI responses on the implementation component as part of the Deal team</span><br><span>• Collaborate with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs </span><br><span>• Conduct critical reviews on deal handover, validate deal size, expected revenue and deal requirements </span><br><span>• Develop and nurture client relationships to ensure the products and services remain aligned to client needs</span><br><span>• Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.</span><br><span>• Oversee the overall Project Management of the end-to-end implementation cycle of key deals (incl. technical discussions, execution of documentation, ERP integration, liquidity and limit set up, planning testing and training, onboarding)</span><br><span>• Work closely with clients and Product Management during the project requirement gathering, developing technical solutions, system integrations, user testing and training</span><br><span>• Seamlessly transition the implemented product and services to service teams for BAU client servicing</span><br><span>• Drive focus on sustainability when considering Implementation’s global strategy, processes, systems, and operating model, as well as in delivering the implementation</span><br><span>• Work with Technology and Operations to design and implement platforms / ecosystem to support TB products</span><br><span>• Understand and utilize emerging technologies and innovations to improve product offerings and meet evolving client needs</span><br><span>• Work closely with external partners to support clients in their digitisation journey, ensuring efficient implementation experience for the clients </span><br><span>• Adopt emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify / improve business processes</span></p><br><br> <br><p><span>• Constructively drives an integrated approach with partners to capture client feedback opportunities </span><br><span>• Drive post implementation activities, including:</span><br><span>o Post Implementation Surveys</span><br><span>o Sharing constructive client feedback with relevant partners</span><br><span>o Utilising feedback to continuously improve our implementation quality and cycle times</span><br><span>• Monitor, track, and resolve client service issues through structured service management practices.</span><br><span>• Participate in regular service review meetings and ensure agreed actions are completed.</span><br><span>• Maintain accurate client service issue logs and drive timely resolution of identified concerns.</span><br><span>• Strengthen collaboration across Coverage, Sales, Product, Operations, and Functional Partner teams to improve service outcomes.</span><br><span>• Capture and share client service insights, service review outcomes, and remediation actions with relevant stakeholders.</span><br><span>• Ensure client complaints are logged and managed in line with the Bank's Complaints Policy.</span><br><span>• Leverage available reporting tools and client experience dashboards to identify trends, address root causes, and improve service performance.</span><br><span>• Help drive sustainability when considering processes, systems, and operating model</span><br><span>• Where applicable, understand emerging technologies and innovations to help improve product offerings to meet evolving client needs</span><br><span>• Engage in discussions regarding emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify/improve business processes</span></p><br><br> <br><p><span><strong>People & Talent</strong></span><br><span>• Create a safe, inclusive, and collaborative environment for all team members</span><br><span>• Promote growth and development and ensure team members have active development/growth plans</span><br><span>• Encourage open and regular transparent conversations, including two-way feedback loops</span><br><span>• Provide ongoing mentorship and guidance </span><br><span>• Ensure appropriate succession plans are in place</span><br><span>• Adopt and drive a data driven culture</span><br><span>• Create a culture of trust and continuous learning mindset</span><br><span>• Encourage an environment of high performance, growth, and career mobility</span><br><span>• Create internal identity/visibility and actively participate in external awards/surveys</span><br><span>• Foster effective leadership at every level</span><br><span>• Develop, own and drive diversity and inclusion </span><br><span>• Create training plans to build on technical competencies for effective project management</span><br><span>• Foster a safe environment to encourage team members to be brave and speak out</span></p><br><br>
<p><span><strong>Risk Management</strong></span><br><span>• Collaboratively drive a holistic data management framework for Implementation and Cash Client Service system, driving a consistent definition and usage of attributes and reference data across all Clusters, including proactively addressing data quality issues</span><br><span>• Ensure adherence to all local regulatory, legal and compliance requirements</span><br><span>• Adherence to all bank’s policy and standards, including eLearning courses for entire team</span><br><span>• Effective governance of business controls; including developing new business controls if gaps are identified</span><br><span>• Proactive risk management; includes delivery + operational risks</span><br><span>• Chair Cluster/Country Implementation Governance forums; drive key discussion points on deal status alignment (F2B), openly discuss issues and collaboratively solve issues where possible</span><br><span>• Where applicable, ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management</span></p><br><br> <br><p><span><strong>Governance</strong></span><br><span>• Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable)</span><br><span>• Ensure implementation governance controls are properly executed by the teams</span><br><span>• Assist with the governance of business controls; including identifying opportunities to develop new business controls </span><br><span>• Participate in Cluster/Country Implementation Governance forums to support Cluster Head/Lead and/or Country Head/Lead</span><br><br><span><strong>Regulatory & Business Conduct</strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Keep abreast with regulatory changes to ensure TB products are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.)</span><br><span>• Keep abreast with changing regulatory requirements and provide advisory support to clients</span><br><span>• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.</span><br><span>• Completion of all mandatory risk and compliance training including e-learning within stated timeframes</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>• Global & Cluster Implementation Heads, Program Execution Head</span><br><span>• Transaction Banking Sales and Coverage MT and directs</span><br><span>• Transaction Banking MT and directs</span><br><span>• Cluster and Country MT</span><br><span>• COO and directs</span><br><span>• Service MT and directs</span><br><span>• DCS MT and directs</span><br><span>• Technology delivery teams MT and directs (PSS, etc.)</span></p><br><br>
<p><span>External</span><br><span>• Treasury Senior Stakeholders</span><br><span>• Client Senior Stakeholders (all segments)</span><br><span>• Third Party Providers</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Application Programming Interfaces (APIs)</span><br><span>• Client experience, behaviours and preferences</span><br><span>• Operational Risk</span><br><span>• Change/ Project Management</span><br><span>• System and technology integration</span><br><span>• Communication & Presentation skills</span><br><span>• Stakeholder Management</span><br><span>• Strategic Thinking</span></p><br><br><b>Qualifications</b> <br><p><span>• 15+ years of banking and finance industry experience or similar industry</span><br><span>• 15+ years’ experience in Client Implementation with strong delivery focus </span><br><span>• Has strong project management disciplines</span><br><span>• Extensive knowledge in API, system and technology integrations, and Transaction Banking products</span><br><span>• Creative problem-solver with a strategic mindset </span><br><span>• Outstanding written and verbal communication skills, including presentation skills</span><br><span>• Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset</span><br><span>• Effectively manage escalations, including driving resolutions and/or appropriately escalating to senior MT (internal + external)</span><br><span>• Experience in managing a team where team members are in multiple countries</span><br><span>• Proven track record of successfully delivering large, complex, and cross-border deals</span><br><span>• PMP certification is a plus</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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