Program Officer Jobs - Dubai UAE

???? We're Hiring: Agency Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior About UsWe are a growth-oriented organization committed to delivering exceptional products and services through strong partnerships, customer-centric solutions, and operational excellence. Our teams collaborate across sales, marketing, operations, customer success, finance, and leadership to build high-performing agency networks that drive sustainable business growth. The Role We are seeking an experienced Agency Manager to lead the development, performance, and expansion of our agency network. The ideal candidate will be responsible for recruiting, onboarding, managing, and supporting agency partners while driving sales performance, ensuring operational compliance, and fostering long-term business relationships. Key Responsibilities Develop and implement agency management strategies, partner engagement plans, and growth initiatives aligned with organizational objectives. Recruit, onboard, train, and develop agency partners to ensure successful business performance and long-term collaboration. Build and maintain strong relationships with agency principals, partners, and key stakeholders. Monitor agency performance, sales results, productivity, customer satisfaction, and operational effectiveness using key performance indicators (KPIs). Collaborate with Sales, Marketing, Operations, Customer Success, Finance, Compliance, and Executive Leadership to achieve business goals. Identify growth opportunities, market trends, and customer needs to expand agency business and improve market penetration. Provide coaching, performance feedback, and ongoing support to agency partners to maximize productivity and profitability. Ensure agency compliance with company policies, contractual obligations, regulatory requirements, and quality standards. Manage agency agreements, performance reviews, incentive programs, and business development initiatives. Resolve operational issues, customer escalations, and partner concerns while maintaining strong business relationships. Prepare sales forecasts, performance reports, market analyses, business reviews, and strategic recommendations for senior leadership. Leverage CRM platforms, sales analytics tools, Microsoft Office Suite, Power BI, and reporting systems to monitor performance and identify improvement opportunities. Lead continuous improvement initiatives to enhance agency operations, partner engagement, and customer experience. Requirements Bachelor's degree in Business Administration, Marketing, Sales, Management, Finance, or a related field. Master's degree or professional certifications in Sales Management, Business Development, Leadership, or Project Management are advantageous. Minimum 5 years of experience in agency management, channel sales, business development, account management, insurance, financial services, retail, or related industries. At least 2 years of experience managing agency networks, channel partners, or sales teams preferred. Strong understanding of agency management, channel development, partner relationship management, sales operations, and performance management. Experience with CRM systems, sales performance tools, Microsoft Office Suite, Power BI, and business analytics platforms. Strong leadership, communication, negotiation, coaching, analytical, and stakeholder management skills. Ability to develop partner relationships while achieving sales, profitability, and customer satisfaction objectives. Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment. Ability to work independently and effectively in remote and hybrid environments. What We Offer Flexible remote/hybrid work opportunity within the United Arab Emirates. Competitive compensation package. Professional development and leadership growth opportunities. Exposure to strategic partnership development, channel expansion, and business transformation initiatives. Collaborative culture focused on innovation, accountability, customer success, and continuous improvement. Opportunity to build high-performing agency partnerships that contribute to long-term business growth.

Company Description Digi Tax is an e-invoicing service provider licensed by tax authorities in multiple markets to deliver seamless, compliant invoicing solutions for businesses of all sizes. The platform enables organizations to generate and transmit e-invoices and meet complex reporting requirements from a single, integrated system. Built for reliability and scalability, Digi Tax supports fast-growing, digital-first enterprises operating in highly regulated environments. By automating compliance workflows, the company helps clients save time, reduce errors, and maintain focus on growth while keeping pace with evolving tax mandates.<br>Role Description The Partnerships Manager is a full-time, on-site role based in the United Arab Emirates. This role involves identifying, developing, and managing strategic partnerships with key stakeholders, including technology providers, enterprise clients, and channel partners. The Partnerships Manager will own the end-to-end partner lifecycle: sourcing opportunities, negotiating agreements, coordinating onboarding, and tracking joint performance. Day-to-day responsibilities include collaborating with sales and product teams to design partner propositions, maintaining strong account relationships, resolving partner issues, and preparing regular performance and pipeline reports. The role also involves market research, competitive analysis, and participation in industry events to expand Digi Tax’s partner ecosystem and enhance revenue and market presence.<br>Qualifications<br>Must-Have Requirements (Please do not apply unless you meet all of the below)<br>Proven strategic partnerships leader with 5–7+ years of experience, including at least 3 years dedicated to building and scaling strategic partnerships within the UAE. Demonstrated success in creating partnership ecosystems from scratch that generate measurable revenue, customer acquisition, and long-term business growth. Strong existing network across the UAE with the ability to quickly establish commercial relationships with Government and semi-government entities, Tax consultants and accounting firms, Law firms, ERP providers and System Integrators, Marketplaces and e Commerce platforms, Fin Techs and payment gateways, Banks and financial institutions,Telecom providers Business councils, chambers of commerce, and free zones Proven experience designing and executing a partnership strategy and roadmap, including identifying priority partner segments, defining partnership models, and building scalable engagement programs. Ability to define, implement, and continuously optimize partnership KPIs, including sourced pipeline, influenced revenue, partner activation, joint marketing activities, partner engagement, certifications, referrals, and ROI. Demonstrated ability to negotiate and close strategic commercial agreements that create long-term value for both organizations. Strong commercial mindset with a track record of driving organic growth through indirect sales channels and strategic alliances. Comfortable operating in a fast-paced, high-growth environment with ambitious targets and measurable outcomes.<br>Preferred Qualifications<br>Strong account management and stakeholder engagement skills, with the ability to nurture executive relationships and maximize partner success. Excellent communication, presentation, negotiation, and influencing skills, with confidence engaging C-level executives and senior government stakeholders. Strong analytical and commercial acumen, with experience measuring partnership performance, forecasting pipeline, and making data-driven decisions. Previous experience within B2B Saa S, Fin Tech, Tax Technology, Regulatory Technology, ERP, or enterprise software environments is highly desirable. Ability to work cross-functionally with Sales, Marketing, Product, Customer Success, Operations, and Executive Leadership to build successful go-to-market initiatives. Experience developing partner enablement programs, joint go-to-market plans, co-marketing campaigns, incentive structures, and executive business reviews. Bachelor's degree in Business, Marketing, Economics, Engineering, or a related discipline. An MBA or relevant professional certifications are considered an advantage. Professional proficiency in English is essential. Arabic is a strong advantage, and additional regional languages are a plus.

Consumer Manager - Dubai <br><br>Life Unlimited.<br><br>At Smith+Nephew, we design and manufacture technology that takes the limits off living.<br><br>We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally, and supporting this takes a huge effort.<br><br>What will you be doing?<br><br>Reporting directly to the Senior Marketing Manager Advanced Wound Devices and Retail Business, Emerging Markets, the Consumer Manager will focus on the retail business of Advanced Wound Care Across Emerging Markets, acting as a key driver of business expansion in established markets in South-East Asia, while setting the foundation for growth in Middle East, Africa and East Europe.<br><br>What will you need to be successful?<br><br>Lead, in conjunction with the Retail leadership team, the development of brand positions and a scalable brand architecture for our portfolio of retail brands across Emerging Markets. Lead, in conjunction with the Retail leadership team, the development and execution of annual and seasonal business planning processes which facilitate the ability to develop and implement thoughtful, focused, and well-adapted marketing and communication plans in conjunction with the Merchant, Retail Operations, and Corporate Marketing teams Harmonise solutions across Emerging Market regions, expanding in new markets and optimizing existing resources and use established successful examples in new markets. Partner tightly with the Merchant Team to plan and implement seasonal marketing plans in support of key merchandising strategies and opportunities Community outreach, relationship building and account management for growing book of businesses of various sizes and industry, non-profits, associations, and events Maximise core metrics including Setting and Measuring performance against set KPIsCollaborate with a diverse customer base selling our products, programs, and services while maintaining and growing profit margins<br><br><br>Successful candidates would need the following:<br><br> Tertiary qualifications in a relevant field Marketing, Communications, Business Possess traditional brand management skills such as portfolio management, pricing and competitive analysis. This position requires a sound understanding of budgeting, planning, advertising, promotions, community relations, public relations, and sponsorships Understanding of Wound Care Therapeutic area with focus on retail aspect of the business. Highly organized & proactive with strong ownership & passion for the brand Willingness to travel extensively.<br><br><br>You. Unlimited.<br><br>165 years of pioneering innovation requires a relentless focus on what’s next. We’re focused on you. You’re what’s next...<br><br>Inclusion, Belonging and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/) Your Future: Annual Performance Bonus and Provident Fund Scheme, Share Save Options. Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities! Your Wellbeing: Medical Aid and an Employee Wellness Programme and much more. Flexibility: Hybrid Working Model (For most professional roles). Training: Hands-On, Team-Customised, Mentorship.<br><br><br>Stay connected and receive alerts for jobs like this by joining our talent community.<br><br>We're more than just a company - we're a community! Follow us on Linked In to see how we support and empower our employees and patients every day.<br><br>Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited, life, culture, and benefits at S+N.<br><br>Explore our new website and learn more about our mission, our team, and the opportunities we offer.<br><br>Stay connected by joining our Talent Community.<br><br>We're more than just a company - we're a community! Follow us on Linked In to see how we support and empower our employees and patients every day.<br><br>Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.<br><br>Explore our website and learn more about our mission, our team, and the opportunities we offer.

Consumer Manager - Dubai <br><br>Life Unlimited.<br><br>At Smith+Nephew, we design and manufacture technology that takes the limits off living.<br><br>We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally, and supporting this takes a huge effort.<br><br>What will you be doing?<br><br>Reporting directly to the Senior Marketing Manager Advanced Wound Devices and Retail Business, Emerging Markets, the Consumer Manager will focus on the retail business of Advanced Wound Care Across Emerging Markets, acting as a key driver of business expansion in established markets in South-East Asia, while setting the foundation for growth in Middle East, Africa and East Europe.<br><br>What will you need to be successful?<br><br>Lead, in conjunction with the Retail leadership team, the development of brand positions and a scalable brand architecture for our portfolio of retail brands across Emerging Markets. Lead, in conjunction with the Retail leadership team, the development and execution of annual and seasonal business planning processes which facilitate the ability to develop and implement thoughtful, focused, and well-adapted marketing and communication plans in conjunction with the Merchant, Retail Operations, and Corporate Marketing teams Harmonise solutions across Emerging Market regions, expanding in new markets and optimizing existing resources and use established successful examples in new markets. Partner tightly with the Merchant Team to plan and implement seasonal marketing plans in support of key merchandising strategies and opportunities Community outreach, relationship building and account management for growing book of businesses of various sizes and industry, non-profits, associations, and events Maximise core metrics including Setting and Measuring performance against set KPIsCollaborate with a diverse customer base selling our products, programs, and services while maintaining and growing profit margins<br><br><br>Successful candidates would need the following:<br><br> Tertiary qualifications in a relevant field Marketing, Communications, Business Possess traditional brand management skills such as portfolio management, pricing and competitive analysis. This position requires a sound understanding of budgeting, planning, advertising, promotions, community relations, public relations, and sponsorships Understanding of Wound Care Therapeutic area with focus on retail aspect of the business. Highly organized & proactive with strong ownership & passion for the brand Willingness to travel extensively.<br><br><br>You. Unlimited.<br><br>165 years of pioneering innovation requires a relentless focus on what’s next. We’re focused on you. You’re what’s next...<br><br>Inclusion, Belonging and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/) Your Future: Annual Performance Bonus and Provident Fund Scheme, Share Save Options. Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities! Your Wellbeing: Medical Aid and an Employee Wellness Programme and much more. Flexibility: Hybrid Working Model (For most professional roles). Training: Hands-On, Team-Customised, Mentorship.<br><br><br>Stay connected and receive alerts for jobs like this by joining our talent community.<br><br>We're more than just a company - we're a community! Follow us on Linked In to see how we support and empower our employees and patients every day.<br><br>Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited, life, culture, and benefits at S+N.<br><br>Explore our new website and learn more about our mission, our team, and the opportunities we offer.<br><br>Stay connected by joining our Talent Community.<br><br>We're more than just a company - we're a community! Follow us on Linked In to see how we support and empower our employees and patients every day.<br><br>Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.<br><br>Explore our website and learn more about our mission, our team, and the opportunities we offer.

???? We're Hiring: Commercial Strategy Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a growth-focused organization committed to driving sustainable revenue growth, commercial excellence, market expansion, customer value, and long-term profitability through disciplined strategy and data-driven decision-making. Our distributed teams collaborate across Commercial, Sales, Marketing, Finance, Operations, Product, Business Development, Procurement, Strategy, Legal, Technology, Customer Experience, Partners, and Executive Leadership to identify growth opportunities, strengthen commercial performance, optimize market positioning, and deliver measurable business outcomes. The Role We are seeking an experienced Commercial Strategy Manager to lead commercial strategy, revenue growth initiatives, market analysis, pricing, business planning, customer segmentation, performance optimization, and strategic commercial projects. The ideal candidate will combine strong commercial judgment with analytical, financial, strategic planning, market intelligence, project management, and stakeholder-management capabilities. The role will be responsible for translating organizational objectives into commercial strategies, identifying new revenue opportunities, evaluating markets and customer segments, optimizing commercial performance, and supporting senior leadership with data-driven recommendations. Key Responsibilities Develop and implement commercial strategies aligned with organizational objectives, revenue targets, profitability goals, and long-term growth plans. Lead annual and multi-year commercial planning processes, including revenue targets, market priorities, customer strategies, commercial initiatives, and performance objectives. Analyze market conditions, customer trends, competitor activity, industry developments, economic factors, and emerging opportunities. Identify new markets, customer segments, products, services, partnerships, channels, and revenue opportunities. Develop commercial business cases and financial models to evaluate strategic initiatives, investments, market-entry opportunities, partnerships, and growth programs. Conduct customer segmentation and profitability analysis to identify high-value customers, growth segments, retention opportunities, and commercial priorities. Develop strategies to improve customer acquisition, retention, cross-selling, upselling, customer lifetime value, and overall revenue performance. Partner with Sales and Marketing teams to develop go-to-market strategies, commercial campaigns, channel strategies, sales priorities, and customer propositions. Collaborate with Finance to develop revenue forecasts, profitability models, budgets, pricing scenarios, financial plans, and commercial performance analysis. Support pricing strategy, pricing optimization, discount structures, commercial terms, margin improvement, and revenue-management initiatives. Analyze product and service profitability and identify opportunities to improve margins, pricing, cost-to-serve, and commercial efficiency. Monitor sales pipeline, conversion performance, revenue trends, customer acquisition costs, retention, market share, and other commercial indicators. Establish and monitor commercial KPIs, dashboards, scorecards, performance reports, and management-information systems. Identify performance gaps and work with functional leaders to develop corrective actions and commercial improvement plans. Lead cross-functional strategic initiatives involving Sales, Marketing, Finance, Product, Operations, Technology, Procurement, and Customer Experience teams. Evaluate strategic partnerships, distribution agreements, channel opportunities, joint ventures, alliances, and other commercial arrangements. Support contract and commercial negotiations by providing market analysis, financial assessments, pricing recommendations, and commercial strategies. Conduct competitor benchmarking covering pricing, products, services, market positioning, customer experience, distribution channels, and commercial models. Develop scenario analyses to assess potential impacts of market changes, competitor actions, economic conditions, regulatory developments, and strategic decisions. Support market-entry and expansion strategies across the UAE, GCC, and other relevant regional markets. Develop strategic roadmaps with clear objectives, initiatives, milestones, owners, resources, dependencies, and expected commercial outcomes. Monitor strategic commercial initiatives and ensure delivery against agreed targets, budgets, timelines, and business objectives. Identify commercial, market, financial, customer, operational, and competitive risks and develop appropriate mitigation strategies. Maintain comprehensive commercial planning documents, market intelligence reports, business cases, pricing analyses, revenue forecasts, strategic initiative trackers, and performance dashboards. Prepare executive-level presentations, commercial reviews, board materials, strategic recommendations, and business-performance reports. Key Performance Indicators (KPIs) Performance will be measured through a combination of commercial, financial, customer, market, and strategic KPIs, including:Revenue growth Gross margin growth Commercial profitability Market share New customer acquisition Customer retention Customer lifetime value Sales conversion rate Sales pipeline performance Average revenue per customer Cross-sell and upsell performance Pricing realization Discount effectiveness Contribution margin Cost-to-serve improvement New market performance Strategic initiative delivery Commercial forecast accuracy Return on commercial investments Partnership performance Candidate Profile The successful candidate should have strong experience in commercial strategy, corporate strategy, business development, management consulting, revenue management, commercial planning, sales strategy, or a related discipline. Experience within industries such as real estate, construction, infrastructure, energy, technology, financial services, retail, healthcare, telecommunications, consumer goods, or professional services would be advantageous. The candidate should have strong commercial and financial capabilities combined with strategic thinking, analytical skills, market awareness, and the ability to influence senior stakeholders. What You'll Bring Proven experience in commercial strategy, business strategy, business development, revenue management, or a related role. Strong understanding of revenue generation, profitability, pricing, customer economics, and commercial performance. Experience developing commercial strategies, business plans, financial models, and investment cases. Strong market research, competitor analysis, customer segmentation, and commercial analytics capabilities. Experience identifying and evaluating new markets, products, services, partnerships, and growth opportunities. Strong understanding of pricing strategy and margin optimization. Experience working closely with Sales, Marketing, Finance, Operations, Product, and Executive Leadership. Strong project and program-management capabilities. Excellent communication, negotiation, presentation, and stakeholder-management skills. Strong analytical and financial modeling capabilities. Advanced Excel and Power Point skills; experience with Power BI, Tableau, SQL, or similar analytics platforms is advantageous. Strong commercial judgment and ability to translate complex data into actionable recommendations. Highly analytical, commercially minded, strategic, and results-oriented. Ability to manage multiple strategic initiatives and priorities simultaneously. Ability to work independently and effectively within a fully remote environment. Experience working within the UAE or wider GCC market is advantageous.

The AI Agent Manager, Commercial is responsible for identifying, designing, building, and deploying AI and automation agents across the sales and revenue operations function. This is a hands on, senior individual contributor role focused on driving bottom up adoption of AI powered workflows within commercial teams. The role exists to accelerate sales productivity, improve pipeline quality, reduce manual effort in quoting, proposal generation, and customer communications, and embed a culture of AI augmented working across the commercial organisation. The AI Agent Manager works closely with sales leaders, revenue operations, and product teams to identify high value use cases, prototype solutions, measure adoption, and scale what works.<br>Responsibilities 1. Use Case Discovery and Prioritisation: Identify and evaluate high value opportunities to deploy AI agents across the sales function, including lead qualification, outbound sequencing, proposal drafting, quote generation, and CRM data enrichment. Prioritise based on effort, impact, and adoption readiness. 2. Agent Design, Build, and Deployment: Design, configure, and deploy AI agents and automated workflows using LLMs, APIs, and integration tools. Own the end to end lifecycle from prototype through production deployment, including testing, monitoring, and iteration. 3. Sales Productivity Improvement: Reduce manual effort in repetitive commercial workflows by embedding AI agents into daily sales activities. Measure time saved, error reduction, and throughput improvements. Ensure agents augment rather than replace human judgment in customer facing interactions. 4. Adoption and Change Management: Drive bottom up adoption by working directly with sales teams and individual contributors. Provide hands on training, create playbooks, run workshops, and build internal champions. Track adoption metrics and iterate based on user feedback. 5. Data Quality and Integration: Ensure AI agents operate on clean, reliable data by working with revenue operations and data teams. Define data requirements, build integration points with CRM, ERP, and communication tools, and establish feedback loops to improve agent accuracy over time. 6. Performance Measurement and Reporting: Define and track KPIs for each deployed agent including adoption rates, productivity gains, accuracy, and ROI. Report outcomes to commercial leadership and use evidence to inform scaling decisions and investment cases. 7. Cross Functional Collaboration: Partner with Product, Engineering, and IT to align agent deployments with platform capabilities, security requirements, and data governance standards. Ensure agents are built within approved frameworks and comply with company policies. 8. Experimentation and Innovation: Stay current with emerging AI capabilities, LLM developments, and automation tools. Run structured experiments to test new approaches and share learnings across the organisation to build collective AI fluency. 9. Documentation and Knowledge Management: Maintain clear documentation for all deployed agents including design rationale, configuration, dependencies, known limitations, and escalation paths. Build a reusable library of agent patterns and templates. 10. Vendor and Tool Evaluation: Evaluate and recommend AI tools, platforms, and vendors relevant to commercial use cases. Provide informed build versus buy recommendations within group guardrails. <br> <br><br>Requirements<br><br> Qualifications and Education Include any specialised education and minimum qualifications needed to be able to perform the job. Bachelor degree in Business, Computer Science, Data Science, or related discipline. Certifications in AI, machine learning, or automation platforms are a plus. Work Experience<br>· 3 to 5 years experience in sales operations, revenue operations, or commercial process improvement roles. Demonstrated experience deploying AI tools, LLM based agents, or workflow automation in a B2B sales environment. Experience with CRM systems, sales enablement tools, and data pipelines. Track record of driving adoption of new tools and processes across commercial teams. Skills and Knowledge· Strong understanding of LLMs, prompt engineering, and AI agent frameworks. Practical experience with automation platforms and API integrations. Sales process knowledge including pipeline management, quoting, proposal generation, and customer communications. Data analysis and KPI design skills. Change management ability to drive adoption bottom up without formal authority. Strong communication skills to translate technical concepts for commercial audiences. Claude Enterprise and Cowork Skills· Proficiency in Anthropic's Claude platform including Claude for Enterprise and Claude Teams administration, user provisioning, workspace configuration, and usage policy management.· Hands on experience with Claude Cowork mode for desktop automation, including skill creation and management (SKILL.md authoring), custom plugin development and deployment, and scheduled task configuration using cron based scheduling.· Experience with Claude Code CLI for agentic coding workflows, including hooks, slash commands, and MCP (Model Context Protocol) server integration for connecting Claude to enterprise data sources and third party tools. · Ability to design and implement agentic loops and multi step agent workflows, including tool use patterns, iterative reasoning chains, sub agent orchestration, error recovery loops, and human in the loop approval gates.· Advanced prompt engineering for Claude models including system prompts, structured output formatting, tool definitions, chain of thought techniques, and context window optimisation for enterprise scale document processing. · Working knowledge of the Anthropic API including Claude Agent SDK, tool use (function calling), streaming responses, batch processing, and model selection across Claude Opus, Sonnet, and Haiku variants for cost and latency optimisation.· Familiarity with enterprise connectors and integrations within Claude ecosystem including Microsoft 365 (Outlook, Teams, Share Point), browser automation via Claude in Chrome, and third party MCP connectors for operational data sources. · Understanding of AI safety, security, and governance principles including prompt injection defence, content filtering, data privacy controls, audit logging, and compliance with enterprise security policies when deploying AI agents at scale. Continuous learning in AI, LLMs, and automation expected.<br><br><br>Benefits<br><br> Competitive Salary and Bonus: We reward your expertise and contributions. Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one. Marcura Wellness Zone: We value your work-life balance and well-being. Global Opportunities: Be part of an ambitious, expanding company with a local touch. Diverse, Supportive Work Culture: We're committed to inclusion, diversity, and a sense of belonging for all team members.

Description<br><br>As a Partner Performance Manager you will be responsible for driving partner success and operational excellence, compliance, creating an Amazonian culture with external partners, implementing new programs and collaborating with Amazon internal teams to positively impact customer experience. This is a high-impact, high-visibility position that interacts with a diverse group of stakeholders and requires a self-directed individual with strong attention to detail and great organizational skills.<br><br>The successful candidate has strong leadership skills to manage complex operations in an environment with complex legal regulation. They will draw from previous work experience in contact center operations, possess the ability to multitask, are ready to make data-backed decisions in a high-stakes, high-speed environment. They will be highly self-motivated with a strong sense of initiative and will possess the ability to anticipate needs. They demonstrate the ability to think big and influence across all levels of an organization, possess strong business judgment and have a sincere passion and obsession for customers.<br><br>**Note: Candidates must be able to speak, write, and read fluently in Italian.**<br><br>Key job responsibilities<br><br> Develop and maintain strong working relationships with stakeholders at every level in the company and with Customer Service vendors to identify, analyze and solve problems Effective management and delivery across all aspects of Customer Service operations, with focus on a high level of customer obsession; Sharing operational and quality best practice across the Amazon Customer Service network Support contact center procurement activities including vendor strategy, business requirement scoping, location assessments, request for proposal administration, and pricing and contract negotiation Based on EU and global data privacy regulation, develop and implement standards, mechanisms and create governance to simplify complex processes and optimize for customer experience, security, and compliance aspects Ensure compliance to Amazon security standards and develop business continuity plans and project manage new implementations Demonstrate ownership, not shying away from rolling up your sleeves to get things done Significant international travel required (roughly 30%)<br><br>Basic Qualifications<br><br> Bachelor's degree in management, business administration, economics, engineering, marketing Experience analyzing data and best practices to assess performance drivers<br><br>Preferred Qualifications<br><br> Experience in client or vendor facing roles with a focus in relationship management and negotiation skills Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Q-Express Documents Transport - G25<br><br>Job ID: A10481214

The Opportunity<br><br>The Library and Learning Commons Department seeks an incumbent for the position of Digital Archives Specialist who works under the supervision of the University Archivist to plan, design, classify, secure, store, maintain, use, retain, dispose, and preserve born digital and digitized records. supports the long-term preservation of digital assets and ensures that archival collections are discoverable, accessible, and usable by researchers, staff, students, and the public.<br><br>The Digital Archives Specialist also manages the university's digital archives and coordinates their ingestion into the Open Archival Information System (OAIS) compliant trusted digital repository infrastructure.<br><br>The Responsibilities<br><br>Core Functional Accountabilities<br><br> Implements ISO/TS 16175, ISO 15489, ISO 14721, ISO 23081, ISO/TR 15801, and ISO 25964 to manage university digital records Works closely with the university IT department to develop an integrated electronic records management system for emails, data, web content, and electronic records Works with university departments to create an enterprise functional digital file classification system Creates and automates retention and disposition schedules for the integrated electronic records management system Appraises and selects university vital and historical records Collaborates with the National Library and Archives (NLA) to implement national archival legislation, rules, and regulations on the management of digital records Develops electronic records management policies, guidelines, forms, and procedures manuals per the NLA Act and other international archives and records management best practice standards. Works closely with all university departments’ management to establish and implement international archival best practices and standards for the acquisition, selection, accession, preservation, destruction, and access to physical and digital records. Arranges and describes records using ISAD-G, Ato M, or Records in Contexts–Conceptual Model (RiC-CM) Safeguards University’s Intellectual property rights Works with other university departments to have disaster preparedness measures in place Ensures adequate security measures for the safety of digital records Conducts regular records surveys, inventories, and audits for all types of University physical, analog, and digital. Supports the development and refinement of digital archiving workflows, including intake procedures, metadata description, and version control processes Works with University departments to ensure the smooth transfer of digital records to the University digital repository. Provides technical support related to transferring archival content across platforms or storage systems, while ensuring metadata retention and file integrity during transfers. Contributes to the planning, organization, implementation, monitoring, and evaluation of digital archival projects Develops a digital Archives outreach program Actively participates in the work of the International Council on Archives (ICA) and other relevant local, regional, and international professional records and archival bodies. Provides archives and records management training to staff, students, and the wider community Keeps abreast of professional trends and developments in the area of archives and records management, and demonstrates adequate knowledge of key growth areas Does research and shares findings, locally, regionally, and internationally Undertakes all other assigned archives and records management tasks.<br><br>General Position Accountabilities<br><br> Participates in the library’s public services and technological initiatives, including but not limited to references, instructions, workshops, and subject guides. Participates in library programming, committees, training, scheduling of classes, and special activities. Works with student workers and provides them with guidance and feedback. Performs other relevant duties as requested.<br><br>The Requirements<br><br> Bachelor's Degree in archival science, computer science, information science, or a Bachelor’s degree in a relevant field plus 6 years working in an intensive electronic records enterprise-wide environment at least 2 years in a supervisory position. Master's Degree in archival science, information science, or computer science with minimum 4 years or experience and at least 1 year in a supervisory position will be an added advantage. Certification in a relevant field is preferred. Working experience in academic library settings or equivalent is highly desired.<br><br>Other Essential Requirements<br><br> Hands-on experience in Electronic Document Records Management System (EDRMS), Enterprise Content Management (ECM) environment Micro Focus Content Manager, Open Text Familiarity with ISO/TS 16175-2, ISO 15489, ISO 11799, ISO 14721, ISO 23081, ISO/TR 15801, and ISO 25964 international best-practice standards Mastery of Ato M, ISAD-G and Records in Contexts–Conceptual Model (RiC-CM) Excellent IT skills Mastery of MS Office applications<br><br>Desired Or Preferred Requirements<br><br> Bilingual English/Arabic<br><br>The Benefits<br><br>The University's benefits package is highly attractive, with competitive tax-free salaries in the UAE, cash housing, annual vacation airline tickets for the employee and immediate family, educational subsidies for children, and healthcare for the employee and the sponsored family members.<br><br>To Apply<br><br>In addition to completing the online application form, attach a cover letter, a current CV, and the names and contact details of three professional references.<br><br>While we appreciate all applications, you will be contacted only if selected for an interview.<br><br>For further inquiries, please contact Recruitment@zu.ac.ae

Minimum qualifications:<br><br>Bachelor's degree or equivalent practical experience.7 years of experience in policy analysis and campaigns, working on technology issues or the policy environments that surround them.7 years of experience working within government, think tanks, public interest groups, technology industry groups, or corporate public policy organizations. Ability to communicate in Arabic and English fluently to support client relationship management in this region.<br><br>Preferred qualifications:<br><br>Master's degree in Public Policy, Public Administration, International Relations, Law, or in a related technical field. Experience in high-pressure settings, demonstrating good decision-making in crises. Ability to integrate public policy with business strategy and corporate development. Ability to lead and deliver large-scale projects, ensuring successful completion and being self-supporting. Ability to lead campaigns and represent Google with executive policymakers. Excellent networking, political, investigative, communication, and government relations skills.<br><br>About The Job<br><br>As a member of Google’s Government Affairs and Public Policy (GAPP) team, you'll be part of a global government affairs team, working across regions, product areas, and functions. You’ll manage various campaigns, projects and initiatives. In this role, you’ll advocate for Google to bring external perspectives back into the company to inform our perception and direction. You're passionate about the opportunity to shape the future of how we use and build technology for everyone.<br><br>In this role, you will drive outcomes for key government affairs and policy workstreams with limited guidance. You will serve as the a point of contact for complex policy issues in the region, using your comprehensive knowledge of the local political ecosystem to balance immediate business needs against long-term objectives. You will manage ambiguous projects, streamlining new processes to turn complex issues into clear objectives. Your impact will be felt in how effectively you advance third-party relationships, guide concurrent program timelines, and leverage internal and external networks to advocate for user and business-friendly policy frameworks. Google takes its responsibilities seriously, including engaging with government and other stakeholders on important public policy challenges.<br><br>The GAPP team leads the company’s engagement with executive branch officials, legislators, regulators and third-parties in the formation of public policy. Working closely with Google leaders, GAPP seeks to identify key policy issues, listen carefully to others’ views and opinions, and distill and share the company’s perspective on those issues with external stakeholders. While we focus on challenges affecting the internet, our issue areas are increasingly broad and encompass many areas where public policy, business, and technology intersect.<br><br>Responsibilities<br><br>Partner with Legal, Marketing, Trust and Safety, and PR to integrate public policy priorities directly into product development and regional launches. Represent Google before policymakers, industry peers, and key opinion formers to shape emerging dialogue on responsible technology policy. Monitor, research, and analyze regional policy issues. Design and execute comprehensive advocacy campaigns with clear, actionable goals. Identify emerging legislative trends, evaluate their potential impact on Google’s users and business, and craft optimal, proactive solutions. Translate complex technical details into clear policy narratives for external audiences, and communicate political/regulatory shifts to internal technical stakeholders.<br><br><br>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Join BEC Arabia as a Health & Safety - Project Manager in Makkah, where you'll lead safety initiatives on iconic construction projects. Drive compliance, foster a safety-first culture, and contribute to Saudi Vision 2030's transformative infrastructure goals.<br><br>Job Description<br><br>About the Role<br><br>BEC Arabia is seeking a highly skilled Health & Safety - Project Manager to join our Quality & Safety team in Makkah. This pivotal role is integral to ensuring the highest standards of safety and compliance across our large-scale construction and infrastructure projects. As a key leader, you will oversee the development, implementation, and monitoring of health and safety protocols, ensuring alignment with Saudi Building Code (SBC), OSHA, NEBOSH, and ISO 45001 standards.<br><br>You will collaborate closely with project managers, engineers, and site teams to foster a safety-first culture while driving compliance with regulatory requirements. Your expertise will directly impact the success of BEC Arabia’s projects, including government mega-projects and private sector developments, contributing to the realization of Saudi Vision 2030. This role offers significant opportunities for professional growth, exposure to iconic projects, and the chance to make a meaningful impact on the construction industry in the Kingdom of Saudi Arabia.<br><br>Key Responsibilities<br><br>Lead the development and implementation of comprehensive health and safety plans for construction and infrastructure projects. Ensure compliance with Saudi Building Code (SBC), OSHA, NEBOSH, ISO 45001, and other relevant safety standards. Conduct regular safety audits, inspections, and risk assessments to identify and mitigate potential hazards. Develop and deliver safety training programs for employees, contractors, and site personnel. Monitor and report on safety performance metrics, ensuring continuous improvement. Coordinate with project managers and site supervisors to integrate safety measures into project workflows. Investigate incidents and near-misses, identifying root causes and implementing corrective actions. Prepare and submit detailed safety reports to senior management and regulatory authorities. Collaborate with clients, consultants, and regulatory bodies to ensure alignment on safety objectives. Promote a culture of safety awareness and accountability across all project teams. Manage the procurement and maintenance of personal protective equipment (PPE) and other safety resources. Stay updated on emerging safety regulations, technologies, and best practices in the construction industry.<br><br>Required Qualifications<br><br>Bachelor’s degree in Occupational Health & Safety, Civil Engineering, or a related field. Minimum of 8 years of experience in health and safety management within the construction or infrastructure industry. Professional certifications such as NEBOSH International General Certificate, OSHA 30-Hour Construction, or equivalent. Familiarity with ISO 45001, ISO 14001, and ISO 9001 standards. Registration with the Saudi Council of Engineers (SCE). Strong knowledge of Saudi Building Code (SBC) and other local regulations. Proficiency in safety management software and tools. Demonstrated experience leading safety initiatives on large-scale construction projects.<br><br>Preferred Qualifications<br><br>Master’s degree in Occupational Health & Safety, Construction Management, or a related discipline. Certification in Project Management Professional (PMP) or equivalent. Experience with Saudi Vision 2030 giga-projects or government infrastructure initiatives. Expertise in advanced risk assessment methodologies and tools. Knowledge of green building standards such as LEED or Mostadam.<br><br>Working Conditions<br><br>Based in Makkah, with frequent visits to construction sites. Combination of office and fieldwork, requiring the use of personal protective equipment (PPE). Exposure to outdoor environments, including high temperatures and construction site conditions. Standard working hours with occasional extended hours to meet project deadlines. Regional travel may be required to oversee multiple project sites.<br><br>What We Offer<br><br>Competitive salary and comprehensive benefits package. Opportunities for professional development and certification sponsorship. Exposure to iconic mega-projects and cutting-edge construction technologies. A safety-first culture that prioritizes employee well-being. A diverse, inclusive, and multicultural work environment. Career advancement opportunities within a leading construction firm. Access to state-of-the-art tools, systems, and resources.<br><br>Suggested Required Skills<br><br>"NEBOSH International General Certificate""OSHA 30-Hour Construction""ISO 45001""Risk Assessment""Incident Investigation""Saudi Building Code (SBC)""Safety Training Development""Compliance Monitoring""Safety Audits""PPE Management"<br><br>Suggested Preferred Skills<br><br>"Project Management Professional (PMP)""LEED Certification""Mostadam Standards""Advanced Risk Assessment Tools""Saudi Vision 2030 Project Experience""Green Building Standards"<br><br>Suggested Education<br><br>"Bachelor of Science in Occupational Health & Safety"<br><br>Suggested Min Years Experience<br><br>8<br><br>Share this job<br><br>Linked In Twitter Email

Role Purpose:The Construction Manager is responsible for leading and managing all on-site construction activities for large-scale building projects, ensuring successful delivery in line with project schedules, budgets, quality standards, safety requirements, and contractual obligations. The role oversees site operations, construction teams, subcontractors, and resources while ensuring seamless coordination with engineering, commercial, planning, and client teams.<br>The Construction Manager is accountable for driving construction excellence, maximizing productivity, mitigating project risks, and ensuring projects are completed safely, efficiently, and to the highest quality standards.<br>Key Responsibilities:<br>Construction Management:Lead all site construction activities from project mobilization through completion and handover. Develop and implement construction execution strategies and site logistics plans. Ensure construction activities are delivered safely, on schedule, within budget, and in accordance with project specifications. Monitor daily site operations and resolve construction challenges to maintain project progress. Coordinate all construction disciplines, including civil, structural, architectural, MEP, and finishing works.<br>Project Execution:Oversee project execution in accordance with approved construction programs and milestones. Coordinate closely with Project Managers, Technical Managers, Planning Engineers, Commercial Teams, and Consultants. Monitor subcontractor performance, productivity, and compliance with contractual obligations. Ensure timely availability of labor, materials, equipment, and resources.<br>Site Coordination:Manage coordination between subcontractors, suppliers, consultants, and internal teams. Conduct regular site coordination meetings and progress reviews. Ensure effective communication across all project stakeholders. Resolve site-related technical and operational issues promptly. Planning & Progress Monitoring Monitor construction progress against the approved baseline schedule. Identify delays and implement corrective actions to recover project timelines. Support planning teams with look-ahead schedules and resource planning. Report project progress, risks, and mitigation measures to senior management.<br>Quality Management:Ensure construction works comply with approved drawings, specifications, QA/QC procedures, and project standards. Conduct regular quality inspections and ensure timely rectification of non-conformances. Promote a culture of quality throughout the project lifecycle. Health, Safety & Environment Ensure strict compliance with company HSE policies and UAE safety regulations. Promote a proactive safety culture across all site activities. Conduct regular site safety inspections and ensure corrective actions are implemented. Support incident investigations and implement preventive measures.<br>Commercial & Cost Control:Monitor construction costs and productivity. Support commercial teams in evaluating variations, claims, and change orders. Identify opportunities for cost optimization and improved construction methodologies. Review subcontractor progress and payment certifications. Stakeholder Management Act as the primary site representative with clients, consultants, and authorities. Attend project progress meetings and provide construction updates. Build strong working relationships with all project stakeholders to ensure successful delivery.<br>Team Leadership:Lead and mentor Construction Engineers, Site Engineers, General Foremen, Supervisors, and subcontractor teams. Drive accountability, collaboration, and high performance across site teams. Conduct performance reviews and support the development of engineering staff.<br>Project Close-Out:Manage project completion, testing, inspections, snagging, and handover activities. Ensure all documentation is completed and handed over to the client. Support the defects liability period and project close-out process.<br>Qualifications:Bachelor's Degree in Civil Engineering (Mandatory). Master's Degree in Construction Management or Engineering is an advantage. PMP certification is highly desirable. Membership of a recognized engineering institution is preferred.<br>Experience:Minimum 15 years of experience in building construction. Minimum 7 years in a Construction Manager or Senior Site Management role. Proven experience delivering large-scale building projects in the UAE/GCC. Strong contractor-side experience is mandatory. Experience managing projects from mobilization through completion and handover. Project Experience<br>Candidates should have delivered one or more of the following:<br>High-rise residential towers Commercial office buildings Mixed-use developments Luxury hotels Hospitals Shopping malls Educational institutions Government buildings Industrial buildings Luxury villa communities Technical Knowledge<br>Strong knowledge of:Building construction methodologies Structural and architectural works MEP coordination Finishing works Construction sequencing Temporary works Site logistics and resource planning QA/QC procedures HSE regulations Contract administration Value engineering Risk management Software<br>Proficiency in:Primavera P6Microsoft Project Auto CADNavisworks BIM 360 / Autodesk Construction Cloud Microsoft Office Suite Knowledge of UAE Regulations<br>Comprehensive understanding of:Dubai Building Code Dubai Municipality Regulations Dubai Civil Defense Requirements DEWA requirements (coordination) UAE HSE regulations FIDIC Conditions of Contract ISO Quality Standards Local authority approval procedures Core Competencies Leadership Construction Leadership Team Management Strategic Planning Decision Making Performance Management Project Delivery Construction Execution Site Management Schedule Management Quality Management Resource Planning Productivity Improvement Risk Management Commercial Cost Control Budget Management Contract Administration Claims & Variations Value Engineering Behavioural Competencies Strong Communication Skills Stakeholder Management Negotiation Skills Problem Solving Analytical Thinking Results Orientation Client Focus Accountability

???? We're Hiring: Architectural Design Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a design-focused organization committed to delivering innovative, sustainable, and high-quality architectural solutions that shape exceptional built environments. Our distributed teams collaborate across Architecture, Engineering, Construction, Urban Planning, Interior Design, Sustainability, Project Management, Facilities, and Executive Leadership to deliver projects that balance creativity, functionality, compliance, and long-term value. The Role We are seeking an experienced Architectural Design Manager to lead architectural design strategies, design coordination, and project delivery initiatives. The ideal candidate will oversee architectural concepts, design development, technical coordination, quality assurance, and multidisciplinary collaboration while ensuring projects meet aesthetic, functional, regulatory, and sustainability objectives. Key Responsibilities Develop and implement architectural design strategies, standards, and design management frameworks aligned with organizational objectives and project requirements. Lead architectural design activities from concept development through design documentation, approvals, construction support, and project completion. Collaborate with Architects, Engineers, Construction Teams, Urban Planners, Interior Designers, Sustainability Specialists, Project Managers, Contractors, Consultants, and Executive Leadership to deliver integrated design solutions. Manage design reviews, concept evaluations, technical coordination meetings, design workshops, and stakeholder presentations. Oversee architectural drawings, specifications, BIM coordination, visualization materials, technical submissions, and design documentation. Ensure compliance with UAE building codes, planning regulations, accessibility standards, sustainability requirements, safety regulations, and organizational quality standards. Manage design quality assurance processes, design risk assessments, value engineering initiatives, constructability reviews, and continuous improvement activities. Monitor key performance indicators (KPIs) including design quality, project milestones, approval timelines, budget performance, client satisfaction, coordination efficiency, compliance performance, and delivery accuracy. Coordinate with regulatory authorities, consultants, contractors, suppliers, and project stakeholders to support successful project implementation. Manage architectural design budgets, external consultants, design vendors, software platforms, and strategic design partnerships. Drive digital transformation through Building Information Modeling (BIM), digital twins, artificial intelligence (AI)-powered design analysis, parametric design, workflow automation, and business intelligence solutions. Utilize Autodesk Revit, Auto CAD, BIM 360, Autodesk Construction Cloud, Rhino, Grasshopper, Sketch Up, Navisworks, Adobe Creative Cloud, Microsoft 365, Power BI, and project management platforms to support design delivery. Prepare executive presentations, design reports, project updates, compliance reviews, and strategic recommendations for senior leadership. Lead, mentor, and develop architects, design coordinators, BIM specialists, and multidisciplinary design teams while fostering creativity, collaboration, technical excellence, accountability, and continuous improvement. Requirements Bachelor's degree in Architecture, Architectural Engineering, Design Management, Urban Design, or a related field. Professional architectural registration or membership with recognized organizations such as RIBA, AIA, or equivalent is highly advantageous. Master's degree or certifications in Architecture, BIM Management, Sustainable Design, Project Management, or Design Leadership are preferred. Minimum 5 years of experience in architectural design, design management, architectural project delivery, or related roles. At least 2 years of experience managing architectural design teams, multidisciplinary projects, consultants, or complex design programs preferred. Strong understanding of architectural design principles, building codes, BIM methodologies, construction processes, sustainability, design coordination, and project delivery. Experience with Autodesk Revit, Auto CAD, BIM 360, Autodesk Construction Cloud, Rhino, Grasshopper, Sketch Up, Navisworks, Adobe Creative Cloud, Power BI, and project collaboration tools. Familiarity with AI-powered architectural design tools, generative design, digital twins, smart building technologies, sustainable design analytics, and advanced visualization technologies is advantageous. Strong leadership, communication, stakeholder management, creative thinking, analytical, organizational, project management, budgeting, and problem-solving skills. Ability to manage multiple architectural design initiatives while balancing creativity, technical requirements, regulatory compliance, budgets, timelines, and stakeholder expectations. Ability to work effectively in a remote environment with distributed design teams and global stakeholders, with occasional travel for site visits, design reviews, client meetings, and project workshops as required. What We Offer Fully remote work arrangement with flexible collaboration across global architecture and design teams. Competitive compensation package with performance-based incentives. Professional development and architectural leadership growth opportunities. Exposure to AI-powered design technologies, BIM innovation, digital construction solutions, and sustainable design transformation initiatives. Collaborative culture focused on creativity, innovation, quality, accountability, and continuous improvement. Opportunity to shape inspiring built environments by leading architectural excellence, design innovation, and multidisciplinary project delivery.

Overview<br><br>Lutron is seeking a high-impact Hospitality Closing & Channel Manager in Dubai to accelerate growth across the Middle East hospitality sector. This strategic role is focused on converting specifications into revenue by driving projects through the final stages of the sales cycle and strengthening Lutron’s hospitality channel ecosystem.<br><br>As the regional lead for project conversion, you will collaborate closely with specification sales teams, hospitality account executives, developers, contractors, and channel partners to secure project wins. You will also be responsible for developing and enabling Lutron’s Hospitality Technology Integrator (HTI) network, building contractor relationships, and expanding market influence across the region.<br><br>Responsibilities<br><br>Drive Project Conversion & Revenue Growth<br><br>Own the transition of hospitality projects from specification to award, maximizing revenue conversion. Partner with specification sales, hospitality account executives, developers, and consultants to maintain Lutron’s preferred position throughout the bidding process. Manage a regional opportunity pipeline, identify risks, and execute recovery plans. Lead commercial negotiations with contractors and developers to secure project wins.<br><br>Develop & Enable the Hospitality Channel<br><br>Manage and expand Lutron’s Hospitality Technology Integrator (HTI) network across the Middle East. Establish clear sales targets, performance expectations, and accountability measures for channel partners. Deliver structured sales enablement and training programs to strengthen technical expertise and competitive positioning. Identify capability or geographic gaps and recruit strategic partners where needed.<br><br>Build Strategic Contractor Relationships<br><br>Develop senior-level relationships with electrical contractors, general contractors, low-voltage contractors, and other key project stakeholders. Position Lutron as the preferred solution through education, value-engineering support, and commercial engagement. Support HTIs in developing local contractor networks and increasing project influence. Drive adoption of Lutron solutions throughout the project lifecycle.<br><br>Expand Market Presence<br><br>Grow Lutron’s footprint across key hospitality markets, including major regional and GIGA projects. Monitor competitive activity, pricing trends, and market developments to maintain leadership. Represent Lutron at hospitality industry events, customer meetings, and regional conferences.<br><br>Qualifications<br><br>10+ years of professional sales experience, including at least 5 years in hospitality, construction, or complex project‑based solution sales. Demonstrated success closing multi‑stakeholder, high‑value deals involving developers, architects, consultants, contractors, and other project influencers. Proven experience managing dealer, distributor, or partner networks across multiple territories, with a track record of driving channel performance. Understanding of the construction project lifecycle, commercial negotiations, and long‑cycle project sales processes. Experience with lighting controls, building automation, smart building technologies, or related systems strongly preferred. Fluency in English. Willingness to travel extensively across the Middle East (50%+) to engage customers, partners, and project stakeholders. Established relationships within the regional hospitality development community are a significant advantage.<br><br>Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.<br><br>Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

Are you an experienced Operations Manager with a strong background in Aluminium, Glass or Façade or Construction / Contracting, industry?<br>Do you have a proven ability to deliver high-quality projects, manufacturing, engineering or operational excellence while working with multidisciplinary teams?<br>Our client is a leading UAE-based specialist in architectural aluminium, glass, façade engineering and metal fabrication solutions with a state-of-the-art manufacturing facility delivering landmark projects across the UAE.<br>Key Responsibilities Factory & Production Management Oversee daily production operations, including aluminium fabrication, glass processing, cutting, machining, assembly, and glazing. Develop and manage production schedules, capacity planning, and workflow optimization to meet multiple project deadlines. Enforce strict quality control (QC) and quality assurance (QA) standards at every stage of manufacturing. Ensure preventive maintenance programs are in place for all factory machinery, CNC equipment, and production lines. Site Operations & Installation Coordination Coordinate with site supervisors and project teams to ensure fabricated units are delivered and installed on time at client construction sites. Oversee site logistics, handling, and installation protocols for windows, curtain walls, doors, skylights, and other aluminium/glass systems. Manage snagging, rectification, and final handover processes in line with consultant and developer requirements. Client & Stakeholder Management Act as the primary operations liaison for construction companies, property developers, main contractors, and MEP/consultant teams. Attend site meetings and progress reviews to align production timelines with construction milestones. Address operational and technical queries from clients to ensure smooth project execution. Supply Chain & Inventory Manage procurement forecasting, raw material inventory (aluminium profiles, glass, hardware, gaskets, sealants), and finished goods storage. Optimize stock levels to minimize waste and production downtime while supporting just-in-time delivery to site. Health, Safety & Compliance Ensure full compliance with UAE construction safety regulations, Dubai Municipality (DM) requirements, Civil Defence standards, and industry-specific codes. Implement and monitor HSE policies across the factory floor and all active installation sites. Team Leadership & Cost Control Lead, mentor, and manage cross-functional teams including production supervisors, factory workers, site foremen, logistics coordinators, and QC inspectors. Monitor operational budgets, control production costs, reduce material wastage, and drive continuous improvement initiatives. Report on operational KPIs, project status, and resource needs to senior leadership. Required Qualification / Experience / Skills Bachelor's Degree in Mechanical Engineering, Civil Engineering or Industrial Engineering Minimum 10 years of professional experience, with a substantial portion held in Operations Management, Production Management, or Plant Management roles. Industry Background: Proven prior experience within the Aluminium & Glass manufacturing, Façade/Cladding, or Construction industries is essential. Technical Knowledge: Strong understanding of aluminium fabrication processes, glass processing, glazing systems, and building envelope products (e.g., curtain walls, windows, doors, handrails). Production & Site Exposure: Demonstrated ability to manage both factory-based manufacturing workflows and on-site installation coordination for construction projects. Client Familiarity: Experience dealing directly with construction companies, property developers, main contractors, or consultants in the UAE or GCC. Leadership: Proven experience managing large multicultural teams across factory and site operations. Systems & Reporting: Proficiency in MS Office (Excel, Word, Power Point); hands-on experience with ERP or production planning software. Communication: Excellent written and verbal communication skills in English. Good understanding of engineering drawings, manufacturing processes and project execution. A valid driving license. Arabic knowledge preferred.<br>Location: Dubai Employment: Full time / Permanent Salary: Upto AED 20000/month<br>What You Can Expect From the Employer Career growth and professional development Exposure to landmark projects Collaborative work environment Competitive salary package Employment visa Medical insurance Annual leave

???? We're Hiring: Audit Compliance Manager???? Location: United Arab Emirates (Remote) ???? Employment Type: Full-Time ???? Experience Level: Mid-Level to Senior ???? Work Arrangement: Fully Remote About UsWe are an organization committed to maintaining strong governance, regulatory compliance, internal controls, risk management, and operational transparency through disciplined audit and compliance practices. Our distributed teams collaborate across Internal Audit, Compliance, Risk, Finance, Legal, Operations, Procurement, HR, IT, Quality, Commercial, Project Management, External Auditors, Regulators, and Executive Leadership to identify risks, strengthen controls, ensure regulatory compliance, and protect organizational value. The Role We are seeking an experienced Audit Compliance Manager to lead audit planning, compliance monitoring, internal-control assessments, regulatory reviews, risk assessments, corrective actions, and governance initiatives across the organization. The ideal candidate will combine strong internal-audit and compliance expertise with risk management, regulatory knowledge, analytical capabilities, stakeholder management, and the ability to translate audit findings into practical business improvements. The role will be responsible for developing audit and compliance programs, conducting risk-based assessments, monitoring regulatory requirements, managing audit findings, strengthening internal controls, and reporting key risks and recommendations to senior leadership. Key Responsibilities Develop and implement risk-based audit and compliance strategies aligned with organizational objectives, regulatory requirements, and governance standards. Establish annual and multi-year audit plans based on organizational risk assessments, regulatory priorities, operational exposure, and management objectives. Conduct internal audits, compliance reviews, operational audits, financial-control assessments, process reviews, and targeted investigations where required. Evaluate the effectiveness of internal controls, policies, procedures, governance frameworks, and risk-management processes. Identify control deficiencies, compliance gaps, process weaknesses, financial risks, operational risks, and governance issues. Develop clear audit findings, root-cause assessments, risk ratings, recommendations, and corrective-action requirements. Monitor corrective and preventive actions and ensure audit findings are resolved within agreed timelines. Maintain comprehensive audit issue, compliance, risk, and corrective-action registers. Monitor applicable UAE laws, regulations, regulatory guidance, industry standards, contractual obligations, and internal policies. Develop and maintain compliance obligations registers and regulatory-monitoring frameworks. Assess the impact of regulatory changes on business processes, policies, controls, and operational activities. Collaborate with Legal and Compliance teams to interpret regulatory requirements and implement appropriate controls. Conduct compliance testing and monitoring across business functions, projects, suppliers, contractors, and operational activities. Review policies, procedures, processes, and controls to ensure they remain effective, current, and aligned with regulatory and organizational requirements. Assess financial and operational controls relating to procurement, payments, revenue, expenses, inventory, assets, contracts, projects, and other business activities. Review segregation of duties, authorization controls, approval processes, access controls, reconciliations, documentation, and other key internal controls. Work with Finance to evaluate financial-control environments, reporting processes, expenditure controls, and fraud-prevention measures. Work with IT and cybersecurity teams to assess technology controls, data governance, access management, information security, and system-related compliance where applicable. Support fraud-risk assessments and investigations into suspected misconduct, policy violations, financial irregularities, conflicts of interest, or other compliance concerns. Coordinate internal and external audit activities and act as a key point of contact for external auditors, regulators, certification bodies, and other assurance providers. Prepare audit documentation, testing plans, workpapers, evidence requests, findings reports, management responses, and follow-up assessments. Ensure audit activities are conducted objectively, independently, consistently, and in accordance with applicable professional standards. Develop compliance training and awareness programs covering relevant policies, regulatory obligations, internal controls, ethics, and risk-management requirements. Promote a strong compliance culture and encourage employees to identify, report, and appropriately manage risks. Establish and monitor audit and compliance KPIs, dashboards, risk indicators, control-performance metrics, and management reports. Conduct risk assessments covering financial, operational, regulatory, contractual, reputational, technology, and strategic risks. Support enterprise risk-management activities by providing independent assurance and control assessments. Evaluate third-party and supplier compliance where relevant, including due diligence, contractual compliance, control requirements, and performance reviews. Support management in developing remediation plans for significant audit and compliance risks. Track regulatory filings, certifications, licenses, approvals, and other compliance obligations where applicable. Maintain appropriate confidentiality and ensure sensitive audit, investigation, financial, and compliance information is securely managed. Prepare executive-level audit reports, compliance reviews, risk assessments, management presentations, and recommendations for senior leadership and governance committees. Key Performance Indicators (KPIs) Performance will be measured through a combination of audit, compliance, risk, control, and governance KPIs, including:Annual audit-plan completion Audit finding closure rate Corrective-action completion Regulatory compliance rate Internal-control effectiveness Number of recurring audit findings High-risk issue resolution time Compliance monitoring completion Regulatory change implementation Audit recommendation acceptance rate External-audit performance Control-testing coverage Fraud-risk mitigation Compliance training completion Audit turnaround time Risk-assessment completion Third-party compliance performance Reduction in control deficiencies Management satisfaction with audit and compliance support Candidate Profile The successful candidate should have strong experience in internal audit, compliance, risk management, governance, financial controls, regulatory affairs, or a related discipline. Experience in construction, real estate, financial services, energy, infrastructure, healthcare, manufacturing, technology, retail, or other regulated industries would be advantageous. The candidate should have strong risk-based audit capabilities combined with practical business understanding and the ability to work effectively with senior stakeholders and operational teams. Experience working with UAE regulatory requirements and external auditors is highly desirable. What You'll Bring Proven experience in internal audit, compliance, risk management, governance, or a related role. Strong understanding of risk-based audit methodologies and internal-control frameworks. Experience planning and executing internal audits and compliance reviews. Strong knowledge of regulatory compliance and control requirements. Experience identifying control deficiencies and developing practical remediation plans. Strong understanding of financial and operational controls. Experience managing audit findings and corrective actions through to closure. Experience coordinating with external auditors, regulators, and certification bodies. Strong knowledge of risk assessment and enterprise-risk-management principles. Experience with fraud-risk assessment and investigation is advantageous. Strong analytical, documentation, and report-writing capabilities. Excellent communication, presentation, negotiation, and stakeholder-management skills. Ability to interpret complex regulatory requirements and translate them into operational controls. Strong proficiency in Excel and audit/risk-management systems; Power BI or similar analytical tools are advantageous. Highly analytical, objective, detail-oriented, ethical, and results-oriented. Strong professional judgment and ability to handle sensitive and confidential matters. Ability to manage multiple audits, compliance reviews, deadlines, and stakeholders simultaneously. Ability to work independently and effectively within a fully remote environment. Professional qualifications such as CIA, CISA, CFE, ACCA, CPA, ACA, or equivalent are advantageous. Experience working within the UAE or wider GCC market is strongly preferred.

Kitopi is a creator of magical food experiences—we discover, create, and curate homegrown brands from the region, for the region.<br>With a purpose to satisfy the world’s appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind.<br>Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone.<br>Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.<br>With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland.<br>What You’ll DoLead and manage Kitchen Managers and operational teams across assigned units Own hiring, onboarding, training, and continuous coaching for all operational staff Drive performance management, discipline, morale, and retention across units Conduct regular audits to ensure SOP adherence, food safety, hygiene, and quality standards Ensure strict compliance with brand recipes, production standards, and quality checks Identify operational gaps and lead end-to-end (360°) process improvements Own kitchen readiness and setup for all new dark kitchen launches across the UAEMonitor and deliver key KPIs including kitchen time, aggregator ratings, order accuracy, product availability, and customer experience Drive cost control across food cost, wastage, labor scheduling, and utilities Ensure all units consistently meet daily, weekly, and monthly operational targets Optimize delivery and production flows to support peak performance periods Partner with Supply Chain on demand forecasting, stock planning, and ordering accuracy Collaborate with Brand Managers, Chefs, and Marketing on campaigns, NPD rollouts, and promotions Work closely with Facilities and Maintenance teams to ensure timely repairs and preventive maintenance Liaise with Finance on reporting, budgeting, and variance management Maintain daily communication with unit managers, providing clear direction and support Share weekly operational updates, risks, and corrective action plans Build strong alignment with Brand teams to improve visibility, conversion, and performance<br>What We’re Looking For Bachelor’s degree in Business Administration, Hospitality, or a related field5+ years of experience in multi-unit operations within F&B, QSR, or hospitality Proven track record of delivering operational targets and leading large teams Strong analytical and data-driven decision-making skills Excellent communication, organization, and problem-solving abilities Ability to thrive in a fast-paced, high-growth environment GCC experience is a plus<br>Why You’ll Love Working at Kitopi Extensive learning opportunities across hard and soft skills Customized workshops through the Kitopi Academy International, diverse, and inclusive work environment A caring, people-first community Free and unlimited access to a nutritionist No dress code (T&Cs apply) Team activities and social events Inclusive private health insurance Up to 50% discount on Kitopi brands Annual leave as per company policy<br>Additional Well-Being Benefits Wellness spaces designed for mothers (inclusive for all) Monthly well-being programs for mental and physical health Informative and empowering growth webinars Social Thursdays and Fridays across markets<br>Recruitment Process & Timeline Application Review – Our Talent Attraction team reviews your profile Recruiter Interview – If shortlisted, you’ll receive a link to schedule a recruiter call Hiring Manager Interviews – 2–3 rounds depending on the role (may include case studies, role plays, or assignments) Offer Stage – Your recruiter will connect with you to discuss the offer⏱️ We aim to complete the process within 2–3 weeks.<br>Life at Kitopi<br>At Kitopi, we’re building a workplace where you can be your best self every day. Our values guide how we work, lead, and grow—ensuring everyone feels safe, included, and truly belongs.<br>We are an equal-opportunity employer with Kitopians from over 70 nationalities across 6 countries. Whether you’re an experienced professional, a recent graduate, or returning to the workforce, we encourage you to apply.<br>Customer-obsessed and tech-enabled, we’re a team of passionate humans on a shared mission to satisfy the world’s appetite.

BEC Arabia is seeking a seasoned Logistics Manager to oversee and optimize logistics operations for our high-profile construction projects in Makkah. This role offers the opportunity to lead a critical function within a dynamic team, contributing directly to the success of Saudi Vision 2030 mega-projects.<br><br>Job Description<br><br>About the Role<br><br>BEC Arabia is seeking an experienced Logistics Manager to join our team in Makkah, where we are delivering some of the Kingdom’s most ambitious construction and infrastructure projects. As a Logistics Manager, you will play a pivotal role in ensuring the seamless coordination of materials, equipment, and resources across multiple project sites. Reporting to the Head of Logistics, you will lead a team of logistics professionals and collaborate closely with project managers, procurement teams, and external vendors to meet tight deadlines and maintain operational excellence.<br><br>This role is critical to the successful execution of BEC Arabia’s projects, including government mega-projects and private sector developments aligned with Saudi Vision 2030. You will be responsible for developing and implementing logistics strategies, optimizing supply chain processes, and ensuring compliance with all regulatory requirements. With a focus on efficiency, safety, and sustainability, this role offers significant opportunities for professional growth and the chance to contribute to transformative projects in the region.<br><br>If you are a results-driven logistics professional with a passion for excellence and a track record of success in the construction or engineering sectors, we invite you to join our team and make a lasting impact at BEC Arabia.<br><br>Key Responsibilities<br><br>Develop and implement comprehensive logistics strategies to support large-scale construction and infrastructure projects in Makkah. Oversee and manage the end-to-end supply chain, including procurement, transportation, warehousing, and distribution of materials and equipment. Coordinate with project managers, procurement teams, and vendors to ensure timely delivery of resources to project sites. Monitor and optimize logistics operations to improve efficiency, reduce costs, and minimize delays. Ensure compliance with Saudi Labor Law, GOSI requirements, and other regulatory standards applicable to logistics operations in Saudi Arabia. Lead and mentor a team of logistics coordinators and warehouse staff, fostering a culture of accountability and continuous improvement. Develop and maintain relationships with key suppliers, freight forwarders, and transportation providers. Implement and enforce safety protocols in line with ISO 45001 and other relevant standards to ensure a safe working environment. Utilize technology such as ERP systems and logistics management software to streamline operations and enhance decision-making. Prepare and present regular reports on logistics performance, including KPIs, cost analysis, and risk assessments. Support sustainability initiatives by integrating green logistics practices into operations, in alignment with Mostadam standards. Respond proactively to unforeseen challenges, such as supply chain disruptions or site-specific logistics issues, to minimize project impact.<br><br>Required Qualifications<br><br>Bachelor’s degree in Logistics Management, Supply Chain Management, Business Administration, or a related field. Minimum of 8 years of experience in logistics management, preferably within the construction or engineering sectors. Proven expertise in supply chain optimization, inventory management, and transportation logistics. Familiarity with Saudi Labor Law, GOSI requirements, and Saudi Building Code (SBC) regulations. Proficiency in logistics management software and tools such as SAP, Oracle ERP, or equivalent. Strong leadership and team management skills, with a track record of leading diverse, multi-national teams. Excellent communication and negotiation skills, with fluency in English (Arabic is a plus). Valid registration with the Saudi Council of Engineers (SCE) is preferred for candidates with engineering backgrounds.<br><br>Preferred Qualifications<br><br>Master’s degree in Supply Chain Management or Business Administration (MBA). Certification in Certified Supply Chain Professional (CSCP) or Project Management Professional (PMP). Experience working on Saudi Vision 2030 mega-projects or similar large-scale initiatives. Knowledge of Mostadam or LEED green building standards. Familiarity with Primavera P6 for project scheduling and logistics planning.<br><br>Working Conditions<br><br>Based in Makkah, with frequent visits to construction sites and warehouses. Primarily office-based, with on-site responsibilities requiring the use of PPE and adherence to safety protocols. Occasional travel within Saudi Arabia to support regional projects. Exposure to high temperatures and challenging environmental conditions typical of construction sites in the region. Standard working hours with flexibility required to address project-specific demands and deadlines.<br><br>What We Offer<br><br>Competitive salary and comprehensive benefits package, including housing and transportation allowances. Opportunities for career advancement within a leading construction and engineering firm. Professional development programs and certifications to enhance your skills and expertise. A safety-first culture with a commitment to ISO 45001 standards. Exposure to iconic projects aligned with Saudi Vision 2030, offering a chance to contribute to the Kingdom’s transformation. A diverse and inclusive work environment with a multi-national team of professionals. Access to cutting-edge technology and tools to support your role.<br><br>Suggested Required Skills<br><br>Logistics management Supply chain optimization SAP or Oracle ERPInventory management Transportation logistics Team leadership Regulatory compliance (GOSI, SBC) Risk assessment Vendor management Safety protocols (ISO 45001)<br><br>Suggested Preferred Skills<br><br>CSCP certification PMP certification Primavera P6LEED or Mostadam knowledge Experience with Saudi Vision 2030 projects Advanced negotiation skills<br><br>Suggested Education<br><br>Bachelor of Science in Logistics Management<br><br>Suggested Min Years Experience<br><br>8<br><br>Share this job<br><br>Linked In Twitter Email

Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses right in the heart of Dubai. We provide access to exceptional talent, entrepreneur expertise, and a wide range of start-up support services.<br>As we continue our exciting growth plans, we seek talented people to join us. We are currently hiring a dynamic Assistant Manager - Client Servicing who will support the Head, Client Servicing in overseeing daily operational activities. This role focuses on driving operational efficiency, ensuring regulatory compliance, improving service delivery, and building team capability through structured training and performance monitoring. The ideal candidate is an Arabic speaker with a proven track record of optimizing processes through data-driven reporting and continuous improvement.<br>Key Accountabilities:Operations Management Support end-to-end operations for business licensing and UAE residence visa processing (GDRFA), ensuring accuracy, timeliness, and compliance with Free Zone and government regulations. Monitor daily workloads, case progress, SLAs, and turnaround times; proactively identify and resolve bottlenecks. Coordinate with internal departments and external stakeholders, if needed (GDRFA, Free Zone authorities, typing centers, medical/Emirates ID partners, Third Party Authorities) to ensure smooth processing.<br>Process Improvement & Efficiency Lead and support continuous improvement initiatives using Six Sigma/Lean methodologies to enhance efficiency, reduce errors, and improve customer experience. Document, review, and standardize SOPs, workflows, and checklists across licensing and visa operations. Track KPIs and operational metrics; recommend corrective actions based on trend analysis and root cause findings.<br>Reporting & Analytics Prepare accurate and timely operational reports (daily/weekly/monthly) covering volumes, TAT, compliance, rework rates, and productivity to support management decision-making and capacity planning.<br>Training & People Development Design and deliver structured onboarding and refresher training programs for operations staff. Conduct process briefings, quality clinics, and coaching sessions to uplift team capability and consistency. Support performance reviews by providing feedback and improvement plans.<br>Quality & Compliance Ensure adherence to Free Zone regulations, Third-Party Authorities, GDRFA requirements, and internal policies. Conduct internal audits and quality checks; implement corrective and preventive actions. Stay updated on regulatory changes and translate updates into operational guidance and training materials.<br>Customer Experience Support escalation handling and resolution of complex cases to ensure high customer satisfaction. Collaborate with sales and customer service teams to align expectations, documentation requirements, and timelines.<br>To join our team, you will have:Bachelor’s degree required in an education-related field or Business Administration, or relevant experience within a legal-related company or industry (e.g., Education, Training, Instructional Design, Educational Management, Business Administration, Law, Legal Studies, or similar).4–6 years of experience in operations management or process improvement within a fast-paced, high-volume transaction environment, preferably within Free Zone, government services, business setup, or visa processing environments. Demonstrated track record of driving operational efficiency, process optimization, and measurable performance improvements. Experience in reporting, data analysis, and performance management. Six Sigma certification (Green Belt or higher preferred). Experience in call center or contact center operations/management is a strong advantage, particularly in high-volume, SLA-driven environments. Strong understanding of UAE business licensing and residence visa processes (GDRFA experience is a strong advantage). Excellent analytical and problem-solving skills with a continuous improvement mindset. Strong reporting and presentation skills; ability to translate data into actionable insights. Training and facilitation skills; comfortable delivering structured learning sessions. High attention to detail and strong compliance orientation. Ability to manage multiple priorities in a fast-paced, regulated environment.<br>Language skills:English. Any other language is desirable.<br>Our Vision is to be the world-class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you!

Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses right in the heart of Dubai. We provide access to exceptional talent, entrepreneur expertise, and a wide range of start-up support services.<br>As we continue our exciting growth plans, we seek talented people to join us. We are currently hiring a dynamic Assistant Manager - Client Servicing who will support the Head, Client Servicing in overseeing daily operational activities. This role focuses on driving operational efficiency, ensuring regulatory compliance, improving service delivery, and building team capability through structured training and performance monitoring. The ideal candidate is an Arabic speaker with a proven track record of optimizing processes through data-driven reporting and continuous improvement.<br>Key Accountabilities:Operations Management Support end-to-end operations for business licensing and UAE residence visa processing (GDRFA), ensuring accuracy, timeliness, and compliance with Free Zone and government regulations. Monitor daily workloads, case progress, SLAs, and turnaround times; proactively identify and resolve bottlenecks. Coordinate with internal departments and external stakeholders, if needed (GDRFA, Free Zone authorities, typing centers, medical/Emirates ID partners, Third Party Authorities) to ensure smooth processing.<br>Process Improvement & Efficiency Lead and support continuous improvement initiatives using Six Sigma/Lean methodologies to enhance efficiency, reduce errors, and improve customer experience. Document, review, and standardize SOPs, workflows, and checklists across licensing and visa operations. Track KPIs and operational metrics; recommend corrective actions based on trend analysis and root cause findings.<br>Reporting & Analytics Prepare accurate and timely operational reports (daily/weekly/monthly) covering volumes, TAT, compliance, rework rates, and productivity to support management decision-making and capacity planning.<br>Training & People Development Design and deliver structured onboarding and refresher training programs for operations staff. Conduct process briefings, quality clinics, and coaching sessions to uplift team capability and consistency. Support performance reviews by providing feedback and improvement plans.<br>Quality & Compliance Ensure adherence to Free Zone regulations, Third-Party Authorities, GDRFA requirements, and internal policies. Conduct internal audits and quality checks; implement corrective and preventive actions. Stay updated on regulatory changes and translate updates into operational guidance and training materials.<br>Customer Experience Support escalation handling and resolution of complex cases to ensure high customer satisfaction. Collaborate with sales and customer service teams to align expectations, documentation requirements, and timelines.<br>To join our team, you will have:Bachelor’s degree required in an education-related field or Business Administration, or relevant experience within a legal-related company or industry (e.g., Education, Training, Instructional Design, Educational Management, Business Administration, Law, Legal Studies, or similar).4–6 years of experience in operations management or process improvement within a fast-paced, high-volume transaction environment, preferably within Free Zone, government services, business setup, or visa processing environments. Demonstrated track record of driving operational efficiency, process optimization, and measurable performance improvements. Experience in reporting, data analysis, and performance management. Six Sigma certification (Green Belt or higher preferred). Experience in call center or contact center operations/management is a strong advantage, particularly in high-volume, SLA-driven environments. Strong understanding of UAE business licensing and residence visa processes (GDRFA experience is a strong advantage). Excellent analytical and problem-solving skills with a continuous improvement mindset. Strong reporting and presentation skills; ability to translate data into actionable insights. Training and facilitation skills; comfortable delivering structured learning sessions. High attention to detail and strong compliance orientation. Ability to manage multiple priorities in a fast-paced, regulated environment.<br>Language skills:English. Any other language is desirable.<br>Our Vision is to be the world-class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you!

Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses right in the heart of Dubai. We provide access to exceptional talent, entrepreneur expertise, and a wide range of start-up support services.<br>As we continue our exciting growth plans, we seek talented people to join us. We are currently hiring a dynamic Assistant Manager - Client Servicing who will support the Head, Client Servicing in overseeing daily operational activities. This role focuses on driving operational efficiency, ensuring regulatory compliance, improving service delivery, and building team capability through structured training and performance monitoring. The ideal candidate is an Arabic speaker with a proven track record of optimizing processes through data-driven reporting and continuous improvement.<br>Key Accountabilities:Operations Management Support end-to-end operations for business licensing and UAE residence visa processing (GDRFA), ensuring accuracy, timeliness, and compliance with Free Zone and government regulations. Monitor daily workloads, case progress, SLAs, and turnaround times; proactively identify and resolve bottlenecks. Coordinate with internal departments and external stakeholders, if needed (GDRFA, Free Zone authorities, typing centers, medical/Emirates ID partners, Third Party Authorities) to ensure smooth processing.<br>Process Improvement & Efficiency Lead and support continuous improvement initiatives using Six Sigma/Lean methodologies to enhance efficiency, reduce errors, and improve customer experience. Document, review, and standardize SOPs, workflows, and checklists across licensing and visa operations. Track KPIs and operational metrics; recommend corrective actions based on trend analysis and root cause findings.<br>Reporting & Analytics Prepare accurate and timely operational reports (daily/weekly/monthly) covering volumes, TAT, compliance, rework rates, and productivity to support management decision-making and capacity planning.<br>Training & People Development Design and deliver structured onboarding and refresher training programs for operations staff. Conduct process briefings, quality clinics, and coaching sessions to uplift team capability and consistency. Support performance reviews by providing feedback and improvement plans.<br>Quality & Compliance Ensure adherence to Free Zone regulations, Third-Party Authorities, GDRFA requirements, and internal policies. Conduct internal audits and quality checks; implement corrective and preventive actions. Stay updated on regulatory changes and translate updates into operational guidance and training materials.<br>Customer Experience Support escalation handling and resolution of complex cases to ensure high customer satisfaction. Collaborate with sales and customer service teams to align expectations, documentation requirements, and timelines.<br>To join our team, you will have:Bachelor’s degree required in an education-related field or Business Administration, or relevant experience within a legal-related company or industry (e.g., Education, Training, Instructional Design, Educational Management, Business Administration, Law, Legal Studies, or similar).4–6 years of experience in operations management or process improvement within a fast-paced, high-volume transaction environment, preferably within Free Zone, government services, business setup, or visa processing environments. Demonstrated track record of driving operational efficiency, process optimization, and measurable performance improvements. Experience in reporting, data analysis, and performance management. Six Sigma certification (Green Belt or higher preferred). Experience in call center or contact center operations/management is a strong advantage, particularly in high-volume, SLA-driven environments. Strong understanding of UAE business licensing and residence visa processes (GDRFA experience is a strong advantage). Excellent analytical and problem-solving skills with a continuous improvement mindset. Strong reporting and presentation skills; ability to translate data into actionable insights. Training and facilitation skills; comfortable delivering structured learning sessions. High attention to detail and strong compliance orientation. Ability to manage multiple priorities in a fast-paced, regulated environment.<br>Language skills:English. Any other language is desirable.<br>Our Vision is to be the world-class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you!