Strategic Planning Manager Jobs in UAE

1. Role Purpose The Creative Lead – Brand & Campaign is responsible for translating brand strategy and commercial objectives into scalable, premium creative direction. This role focuses on strategic thinking, system-based execution, and creative governance — not just aesthetics. It ensures creative consistency, feasibility, and quality across campaigns and markets.<br>2. Key Responsibilities A. Strategic Creative Thinking Translate brand positioning into clear creative direction. Connect campaigns to long-term brand narrative. Develop ideas aligned with business objectives. Think beyond one-off campaigns toward sustainable brand building. B. Systems & Scalability Mindset Design campaigns that adapt across channels and markets. Develop templates, guidelines, and adaptation logic. Ensure creative consistency across platforms. Reduce fragmentation and creative chaos. C. Executability & Practical Judgment Develop production-aware and cost-conscious concepts. Balance creative ambition with operational feasibility. Collaborate with production and suppliers early in development. Avoid unrealistic or inefficient creative executions. D. Creative Concept & Visual Quality Build strong campaign concepts and premium visual worlds. Develop structured mood boards with clear narrative logic. Ensure strong visual hierarchy and storytelling. Maintain high standards of aesthetic judgment. E. Creative Governance & Quality Control Review creative outputs objectively. Provide structured, actionable feedback. Ensure final executions match approved direction. Maintain professionalism without ego-driven decisions. F. Cross-Functional Collaboration Work closely with Marketing, Copy, Science, Production, and Factory teams. Align visuals with claims and product realities. Operate as part of an integrated system, not a silo.<br>3. Qualifications & Experience Bachelor’s degree in Design, Creative Direction, Marketing, or related field.7+ years of experience in brand or campaign creative roles. Strong portfolio demonstrating strategic thinking and scalable systems. Experience managing cross-functional creative workflows.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>AHS, a leading name in luxury real estate development, is seeking an accomplished and strategic PR &amp; Communications Director to lead the company’s communications, public relations, and brand reputation strategy.<br> This senior leadership role will be responsible for shaping AHS’s public image, strengthening its position within the luxury real estate market, and developing high-impact communication strategies that resonate with high-net-worth clients, investors, media, and key industry stakeholders.<br> The ideal candidate will have a strong track record in luxury, real estate, hospitality, or other premium sectors, with exceptional media relationships and a deep understanding of strategic communications.<br> Why Join AHS?<br> Luxury Brand Leadership : Shape the public profile and reputation of one of the region’s emerging luxury real estate developers.<br> Executive Exposure : Work closely with senior leadership and influential stakeholders.<br> Global Visibility : Build AHS’s presence across leading regional and international media.<br> High-Profile Portfolio : Lead communications for prestigious luxury developments and major corporate milestones.<br> Strategic Impact : Play a key role in defining the company’s voice, reputation, and market positioning.<br> Career Growth : Be part of a rapidly growing organization with ambitious expansion plans.<br> Premium Environment : Work within a culture built around excellence, innovation, and luxury.<br> Please Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.<br> We appreciate your understanding.<br> Develop and execute AHS’s overall PR and communications strategy in line with the company’s business and brand objectives.<br> Lead corporate communications, media relations, public relations, and external communications initiatives.<br> Build and maintain strong relationships with leading local, regional, and international media outlets, journalists, editors, and industry publications.<br> Position AHS and its leadership as influential voices within the luxury real estate and business sectors.<br> Develop compelling press releases, media statements, corporate announcements, speeches, interviews, and executive communications.<br> Lead media campaigns surrounding project launches, major announcements, partnerships, and key corporate milestones.<br> Identify and secure high-value media opportunities, interviews, features, awards, and speaking engagements.<br> Manage the company’s reputation and ensure consistent messaging across all external communication channels.<br> Develop executive visibility strategies and support senior leadership with media preparation, interviews, speeches, and public appearances.<br> Oversee crisis communications and develop effective response strategies for reputational issues and sensitive situations.<br> Monitor media coverage, public sentiment, competitor activity, and industry trends, providing strategic insights to senior management.<br> Develop and manage relationships with PR agencies, media partners, influencers, and other external communication partners.<br> Oversee PR budgets, campaigns, deliverables, and performance reporting.<br> Ensure all communications consistently reflect AHS’s luxury positioning, tone of voice, and brand standards.<br> Identify opportunities to strengthen AHS’s profile across luxury, business, real estate, lifestyle, and international media.<br> Requirements Bachelor’s degree in Public Relations, Communications, Journalism, Marketing, or a related field.<br> 10+ years of progressive experience in PR, corporate communications, media relations, or strategic communications, with significant leadership experience.<br> Proven experience within luxury real estate, luxury hospitality, premium brands, investment, or similarly high-profile industries.<br> Established relationships with UAE, regional, and international media.<br> Strong track record of securing high-quality editorial coverage and managing high-profile communications campaigns.<br> Experience managing corporate reputation and crisis communications.<br> Exceptional written and verbal communication skills in English.<br> Strong executive presence with excellent presentation and stakeholder management abilities.<br> Experience working directly with C-suite executives, founders, and senior leadership.<br> Strong understanding of the UAE luxury, real estate, business, and media landscape.<br> Strategic thinker with strong commercial awareness and the ability to translate business objectives into impactful communication strategies.<br> Proven ability to manage agencies, budgets, multiple campaigns, and high-profile projects simultaneously.<br> Arabic language skills are an advantage.<br></span> </div>

Role: Strategy Consultant (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $154 - $210/hour<br>Role Overview:We are hiring for one of our clients, seeking a Management Consultant to work on a contract basis. The role involves developing strategic recommendations to improve business performance and operational efficiency. You will analyze complex data sets to identify trends and provide actionable insights to senior leadership.<br>Key Responsibilities:• Develop and present detailed business cases to support strategic decision-making.• Conduct market and competitive analysis to inform client positioning and growth strategies.• Lead cross-functional workshops to align stakeholders on key initiatives and outcomes.• Design and implement frameworks for measuring business performance and ROI.• Collaborate with senior consultants to refine methodologies and deliver high-impact solutions.<br>Required Skills & Qualifications:• Proven experience in management consulting or strategic advisory roles.• Strong analytical skills with proficiency in data visualization tools like Tableau or Power BI.• Excellent written and verbal communication skills for presenting findings to executives.• Experience in financial modeling and business case development.• Ability to work independently in a remote setting with minimal supervision.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the technology industry, contributing to the transformation of core business processes. You will have the chance to shape high-impact projects that drive measurable outcomes for Fortune 500 clients.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Lead employee experience transformation Fluent Arabic with EVP, engagement & culture expertise<br><br>About Our Client<br><br>Our client is a large, highly respected organisation undergoing a significant people and culture transformation. With employee experience identified as a strategic priority, the organisation is investing in strengthening employee engagement, culture, workforce insights and employee value proposition capabilities to support long-term organisational effectiveness and performance.<br><br>Job Description<br><br>Develop and deliver the employee experience strategy, frameworks and roadmap Lead employee experience initiatives across the full employee lifecycle Drive Employee Value Proposition development, activation and measurement Conduct culture assessments and support culture transformation programmes Own employee listening initiatives including surveys, pulse checks and focus groups Design and implement employee engagement, wellbeing and recognition programmes Analyse workforce insights and translate findings into actionable improvement plans<br><br>The Successful Applicant<br><br>Native or business-fluent Arabic speaker10+ years' experience across Employee Experience, Employee Engagement, Organisational Culture, EVP, Employee Listening or HR Transformation Proven experience delivering engagement surveys, culture diagnostics and employee experience strategies Strong experience influencing executive-level stakeholders and driving change Bachelor's degree and professional qualification such as CIPD, SHRM or equivalent Experience within government, semi-government or large complex organisations is highly desirable<br><br>What's On Offer<br><br>Opportunity to shape and build a growing Employee Experience function Significant exposure to senior leadership and key decision makers Strategic role driving culture, engagement and workforce transformation High-impact position with visibility across the organisation Balance of strategic design, stakeholder management and hands-on delivery Opportunity to introduce best practice and influence long-term organisational change<br><br>Contact: Ian Pollington<br><br>Quote job ref: JN-082026-7081474

1. Role Purpose The Creative Lead – Brand & Campaign is responsible for translating brand strategy and commercial objectives into scalable, premium creative direction. This role focuses on strategic thinking, system-based execution, and creative governance — not just aesthetics. It ensures creative consistency, feasibility, and quality across campaigns and markets.<br>2. Key Responsibilities A. Strategic Creative Thinking Translate brand positioning into clear creative direction. Connect campaigns to long-term brand narrative. Develop ideas aligned with business objectives. Think beyond one-off campaigns toward sustainable brand building. B. Systems & Scalability Mindset Design campaigns that adapt across channels and markets. Develop templates, guidelines, and adaptation logic. Ensure creative consistency across platforms. Reduce fragmentation and creative chaos. C. Executability & Practical Judgment Develop production-aware and cost-conscious concepts. Balance creative ambition with operational feasibility. Collaborate with production and suppliers early in development. Avoid unrealistic or inefficient creative executions. D. Creative Concept & Visual Quality Build strong campaign concepts and premium visual worlds. Develop structured mood boards with clear narrative logic. Ensure strong visual hierarchy and storytelling. Maintain high standards of aesthetic judgment. E. Creative Governance & Quality Control Review creative outputs objectively. Provide structured, actionable feedback. Ensure final executions match approved direction. Maintain professionalism without ego-driven decisions. F. Cross-Functional Collaboration Work closely with Marketing, Copy, Science, Production, and Factory teams. Align visuals with claims and product realities. Operate as part of an integrated system, not a silo.<br>3. Qualifications & Experience Bachelor’s degree in Design, Creative Direction, Marketing, or related field.7+ years of experience in brand or campaign creative roles. Strong portfolio demonstrating strategic thinking and scalable systems. Experience managing cross-functional creative workflows.

Role: Strategy Consultant (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $154 - $210/hour<br>Role Overview:We are hiring for one of our clients, seeking a Management Consultant to work on a contract basis. The role involves developing strategic recommendations to improve business performance and operational efficiency. You will analyze complex data sets to identify trends and provide actionable insights to senior leadership.<br>Key Responsibilities:• Develop and present detailed business cases to support strategic decision-making.• Conduct market and competitive analysis to inform client positioning and growth strategies.• Lead cross-functional workshops to align stakeholders on key initiatives and outcomes.• Design and implement frameworks for measuring business performance and ROI.• Collaborate with senior consultants to refine methodologies and deliver high-impact solutions.<br>Required Skills & Qualifications:• Proven experience in management consulting or strategic advisory roles.• Strong analytical skills with proficiency in data visualization tools like Tableau or Power BI.• Excellent written and verbal communication skills for presenting findings to executives.• Experience in financial modeling and business case development.• Ability to work independently in a remote setting with minimal supervision.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the technology industry, contributing to the transformation of core business processes. You will have the chance to shape high-impact projects that drive measurable outcomes for Fortune 500 clients.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Strategy Consultant (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $154 - $210/hour<br>Role Overview:We are hiring for one of our clients, seeking a Management Consultant to work on a contract basis. The role involves developing strategic recommendations to improve business performance and operational efficiency. You will analyze complex data sets to identify trends and provide actionable insights to senior leadership.<br>Key Responsibilities:• Develop and present detailed business cases to support strategic decision-making.• Conduct market and competitive analysis to inform client positioning and growth strategies.• Lead cross-functional workshops to align stakeholders on key initiatives and outcomes.• Design and implement frameworks for measuring business performance and ROI.• Collaborate with senior consultants to refine methodologies and deliver high-impact solutions.<br>Required Skills & Qualifications:• Proven experience in management consulting or strategic advisory roles.• Strong analytical skills with proficiency in data visualization tools like Tableau or Power BI.• Excellent written and verbal communication skills for presenting findings to executives.• Experience in financial modeling and business case development.• Ability to work independently in a remote setting with minimal supervision.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the technology industry, contributing to the transformation of core business processes. You will have the chance to shape high-impact projects that drive measurable outcomes for Fortune 500 clients.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Role Overview</strong></p><p>Client is seeking an experienced Institutional Innovation Consultant / Expert with strong practical expertise in government and institutional innovation to lead and support innovation initiatives and develop the organization's innovation ecosystem. The role aligns with Dubai's Future Agenda, digital transformation strategies, and artificial intelligence initiatives, contributing to organizational competitiveness and strategic objectives.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Develop, manage, and implement innovation initiatives and projects across the organization.</p></li><li><p>Design and apply institutional innovation frameworks and methodologies based on international best practices.</p></li><li><p>Conduct studies, research, and benchmarking activities to support the development of strategic initiatives and programs.</p></li><li><p>Align initiatives and projects with Dubai's Future Agenda, digital transformation strategies, and artificial intelligence programs.</p></li><li><p>Provide consultancy services and recommendations to enhance the culture of institutional innovation.</p></li><li><p>Prepare nomination files and support participation in local, regional, and international innovation and excellence awards.</p></li><li><p>Manage and follow up on innovation memberships and international standards related to innovation management.</p></li><li><p>Support the implementation of international innovation management standards such as ISO 56002 and other relevant frameworks.</p></li><li><p>Prepare executive reports and presentations related to innovation initiatives.</p></li><li><p>Design and deliver specialized workshops, knowledge-sharing sessions, and training programs in innovation, artificial intelligence, and organizational transformation.</p></li><li><p>Collaborate with various departments to integrate innovation concepts into operational and strategic plans.</p></li><li><p>Measure the impact of innovation initiatives and prepare performance and achievement reports.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Qualifications and Experience</strong></p><ul><li><p>Bachelor's degree in Business Administration, Strategic Management, Innovation, or a related field.</p></li><li><p>Proven experience in government or institutional innovation.</p></li><li><p>Practical experience in managing innovation initiatives and projects.</p></li><li><p>Advanced knowledge of artificial intelligence applications and their organizational use cases.</p></li><li><p>Experience in conducting research, studies, and benchmarking exercises.</p></li><li><p>Strong understanding of government excellence frameworks and programs in Dubai and the UAE.</p></li><li><p>Experience aligning initiatives with Dubai's Future Agenda, digital transformation programs, and AI strategies.</p></li><li><p>Experience in preparing and managing innovation and excellence award submissions.</p></li><li><p>Knowledge of innovation memberships and international standards related to innovation management.</p></li><li><p>Experience in designing and delivering training programs and workshops.</p></li></ul><p><strong>Required Skills</strong></p><ul><li><p>Strategic and innovative thinking.</p></li><li><p>Project and initiative management.</p></li><li><p>Research, analysis, and study preparation.</p></li><li><p>Presentation, facilitation, and training skills.</p></li><li><p>Stakeholder management and institutional relationship building.</p></li><li><p>Executive reporting and presentation preparation.</p></li><li><p>Excellent communication skills in both Arabic and English.</p></li></ul><p><strong>Preferred Candidates</strong></p><ul><li><p>Candidates with prior experience in UAE government or semi-government entities will be given preference.</p></li><li><p>Proven track record in managing innovation and excellence files and obtaining innovation-related awards or certifications.</p></li><li><p>Direct experience dealing with government entities in Dubai is highly desirable.</p></li></ul></li></ul><p></p></section>

???? Join a Global Leader in Workforce Solutions – Net2Source Inc.???? Right Talent. Right Time. Right Place. Right Price.???? Operating in 32 countries | 5,500+ Employees???? www.net2source.com | ???? remya@net2source.ae<br>Job Title: Construction Manager Job Type: Fulltime Job Location: Abu Dhabi<br>We are seeking an experienced Construction Manager to oversee and manage construction projects from planning through completion. The ideal candidate will be responsible for supervising site activities, ensuring projects are completed safely, on time, within budget, and in accordance with approved specifications and quality standards. The role requires strong leadership, technical expertise, and the ability to coordinate with clients, consultants, subcontractors, and project teams.<br>Key Responsibilities:Manage all on-site construction activities and act as the primary technical advisor to subcontractors, supervisors, and site personnel. Plan, organize, and oversee daily site operations to ensure timely project execution. Review and interpret construction drawings, specifications, BOQs, and contract documents. Verify site setting out, leveling, surveying, and construction measurements. Ensure all construction works are executed in accordance with approved drawings, project specifications, and quality standards. Monitor construction progress and ensure compliance with project schedules and milestones. Coordinate with architects, consultants, engineers, quantity surveyors, planners, and subcontractors to resolve technical and operational issues. Manage material procurement, equipment utilization, and resource allocation to optimize project performance. Evaluate material requirements, negotiate pricing where applicable, and recommend cost-effective construction solutions. Ensure compliance with local authority regulations, building codes, and statutory requirements. Conduct regular meetings with clients, consultants, and stakeholders to provide project updates and address concerns. Supervise site workforce and subcontractors to ensure productivity and adherence to project requirements. Monitor quality control processes and implement corrective actions where necessary. Enforce Health, Safety, and Environmental (HSE) policies and ensure a safe working environment. Identify and resolve technical challenges, construction issues, and project risks. Prepare daily, weekly, and monthly progress reports, site records, and project documentation. Ensure project delivery within approved budget, schedule, and quality objectives.<br>Required Qualifications:Bachelor's degree in civil engineering, Construction Management, or a related discipline. Proven experience as a Construction Manager, Site Manager, or Project Engineer in construction projects. Strong knowledge of construction methodologies, engineering drawings, contracts, and project execution. Experience managing subcontractors, consultants, and multidisciplinary project teams. Good understanding of local construction regulations, building codes, and HSE requirements. Proficiency in project planning and construction management software such as MS Project, Primavera P6, Auto CAD, and Microsoft Office.

???? Join a Global Leader in Workforce Solutions – Net2Source Inc.???? Right Talent. Right Time. Right Place. Right Price.???? Operating in 32 countries | 5,500+ Employees???? www.net2source.com | ???? remya@net2source.ae<br>Job Title: Construction Manager Job Type: Fulltime Job Location: Abu Dhabi<br>We are seeking an experienced Construction Manager to oversee and manage construction projects from planning through completion. The ideal candidate will be responsible for supervising site activities, ensuring projects are completed safely, on time, within budget, and in accordance with approved specifications and quality standards. The role requires strong leadership, technical expertise, and the ability to coordinate with clients, consultants, subcontractors, and project teams.<br>Key Responsibilities:Manage all on-site construction activities and act as the primary technical advisor to subcontractors, supervisors, and site personnel. Plan, organize, and oversee daily site operations to ensure timely project execution. Review and interpret construction drawings, specifications, BOQs, and contract documents. Verify site setting out, leveling, surveying, and construction measurements. Ensure all construction works are executed in accordance with approved drawings, project specifications, and quality standards. Monitor construction progress and ensure compliance with project schedules and milestones. Coordinate with architects, consultants, engineers, quantity surveyors, planners, and subcontractors to resolve technical and operational issues. Manage material procurement, equipment utilization, and resource allocation to optimize project performance. Evaluate material requirements, negotiate pricing where applicable, and recommend cost-effective construction solutions. Ensure compliance with local authority regulations, building codes, and statutory requirements. Conduct regular meetings with clients, consultants, and stakeholders to provide project updates and address concerns. Supervise site workforce and subcontractors to ensure productivity and adherence to project requirements. Monitor quality control processes and implement corrective actions where necessary. Enforce Health, Safety, and Environmental (HSE) policies and ensure a safe working environment. Identify and resolve technical challenges, construction issues, and project risks. Prepare daily, weekly, and monthly progress reports, site records, and project documentation. Ensure project delivery within approved budget, schedule, and quality objectives.<br>Required Qualifications:Bachelor's degree in civil engineering, Construction Management, or a related discipline. Proven experience as a Construction Manager, Site Manager, or Project Engineer in construction projects. Strong knowledge of construction methodologies, engineering drawings, contracts, and project execution. Experience managing subcontractors, consultants, and multidisciplinary project teams. Good understanding of local construction regulations, building codes, and HSE requirements. Proficiency in project planning and construction management software such as MS Project, Primavera P6, Auto CAD, and Microsoft Office.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Position</span></strong><span>: <strong>AVP, Head of Service, Operations &amp; Transformation (Gulf / GCC)</strong></span></p><br><br><p><span><strong>Job Location: Dubai, United Arab Emirates (UAE hub supporting Qatar, Oman, Bahrain &amp; Kuwait)</strong></span></p><br><br><br><p><span><strong><u>The Role</u></strong>: The Head of Service &amp; Operations is responsible for end-to-end operational delivery across employee benefits and protection solutions, including implementation and onboarding, policy administration, billing, claims, collections and customer service. Products are expected to include, as applicable by market, Group Life, Medical, Dental, Personal Accident, Critical Illness and Group Savings/Benefits, including End-of-Service and gratuity-related solutions. Based in the UAE as the primary operations hub, the role will oversee and support Qatar, Oman, Bahrain and Kuwait, ensuring consistent service delivery, effective controls and scalable processes across markets. The incumbent will enhance the customer experience, drive efficiency, leverage technology, build strong partner relationships and ensure product compliance with applicable UAE and local market regulations, as well as internal governance requirements. Working with other department heads, the incumbent will ensure the working environment, processes, guidelines and values are aligned with One MetLife and the Global Operations strategy. This role is a critical business partner in achieving financial goals, improving operating performance and maintaining a controlled environment that mitigates operational risk across policy issuance, servicing and claims processes.</span></p><br><br><br><p><span><strong><u>Key Responsibilities:</u></strong></span></p><br><br><ul><li>Design and implement an operations strategy that supports commercial commitments, financial objectives, regulatory compliance and scalable service delivery across the organisation.</li></ul><br><ul><li>Execute on operational and customer service strategy to drive an improved end-to-end customer experience, drive operational efficiency and make it easier for customers to do business with us.</li><li>Manage issuance, claims, services, and collections processes with the objective of meeting agreed service levels, quality standards, and regulatory requirements.</li><li>Establish operations guidelines to ensure the effective functioning of the provider/medical network and the appropriate parameters for claims adjudication, pricing tables, and associated cost controls.</li></ul><ul><li><span>Define and manage recovery payments and collections strategy across business lines to protect earnings and improve cash-flow discipline.</span></li><li><span>Oversee the timely and accurate consolidation of operational financial information, particularly collections and claims data, to support reporting to authorities, home office requirements, regulatory compliance and effective decision making.</span></li></ul><br><ul><li>Supervise compliance with internal policies and applicable regulatory requirements across the UAE and the supported markets (Qatar, Oman, Bahrain and Kuwait) to mitigate regulatory and conduct risks, including (as applicable) anti-money laundering (AML), counter-terrorist financing (CTF), sanctions screening, FATCA/CRS, and other local requirements. Define and manage preventive and corrective action plans associated with internal and external audits to ensure adherence to regional and global operational policies and local regulatory expectations.</li></ul><ul><li><span>Lead continuous improvement and service process re-engineering to improve operational effectiveness, customer outcomes, control standards and business-line profitability.</span></li></ul><br><ul><li><span>Responsible for strategic technological improvements/implementation to streamline processes from the UAE hub and standardize service delivery across Qatar, Oman, Bahrain and Kuwait.</span></li></ul><ul><li><span>Lead the Digital Transformation and PMO agenda for the Gulf/GCC operations function, including prioritisation and governance of transformation initiatives, delivery tracking, benefits realisation, process automation, change management, and alignment with regional and global technology roadmaps.</span></li></ul><br><ul><li>Create an effective and efficient work environment across all locations that will engage and enable associates to improve the customer experience.</li></ul><ul><li>Attract, retain and motivate high-performing talent across the operations function.</li><li>Set goals, monitor performance and evaluate results to ensure departmental and organisational objectives are met and aligned with business priorities.</li><li>Develop differentiated operational capabilities and services by leveraging technology, people and shared best practices.</li><li>Embed a Lean mindset across operations to reduce risk, remove waste and strengthen continuous improvement.</li><li>Support the agency strategy by shaping the operating model, resourcing requirements and operational processes needed to serve this channel effectively.</li><li>Ability to travel across the GCC as required (estimated 10–20%).</li></ul><br><br><p><span><strong><u>Key Relationships:</u></strong></span></p><br><br><ul><li><strong>Reports to:</strong> Regional Head of Operations</li></ul><br><ul><li><strong>Direct reports/team</strong>: 7 direct reports: Claims Lead; Billing &amp; Reconciliation Lead; Underwriting/Policy Administration Lead; Customer Service Manager; Group Savings/Benefits (End-of-Service) Operations Manager; Dental/Provider Network Lead; Digital Transformation and PMO Lead.</li><li><strong>Key Stakeholders</strong>: UAE business heads and Functional VP’s/Directors; country leads/points of contact in Qatar, Oman, Bahrain and Kuwait; local regulators and external advisors; clients, brokers and key partners</li></ul><br><br><p><span><strong><u>Candidate Qualifications:</u></strong></span></p><br><br><p><span><strong><u>Essential Business Experience and Technical Skills:</u></strong></span></p><br><br><ul><li>10+ years’ experience managing large teams within the insurance industry, with strong strategic judgement and commercial acumen.</li><li>Demonstrated leadership experience across a large, multi-site insurance service or operations organisation.</li><li>Deep understanding of key business and operational metrics, including integrated analytics and strong business and technology acumen to support data-driven transformation decisions.</li><li>Significant change agent and innovator, with the ability to drive meaningful operational transformation while balancing effectiveness, efficiency, customer experience and control.</li><li>Insurance product experience across Group and Retail lines.</li><li>Strong understanding of the regulatory and legislative environment and its impact on insurance products and operations.</li></ul><br><ul><li>Strong influence, negotiation and conflict resolution skills</li></ul><ul><li>Proven ability to work effectively in a matrixed environment.</li><li>Excellent analytical, decision-making and problem-solving skills.</li><li>Proven ability to manage multiple priorities and strong project management skills, including PMO governance, milestone tracking, dependency management and escalation of delivery risks.</li><li>Strong understanding of market needs that influence excellent customer service, with the ability to adapt MetLife’s operational delivery to create customer value.</li><li>Ability to identify and create opportunities where processes and technology can converge to improve productivity, service quality, automation and scalability.</li><li>Digital transformation leadership, including automation, workflow redesign and adoption of scalable technology solutions.</li><li>Strong PMO discipline with the ability to govern complex initiatives, manage dependencies and translate strategy into measurable delivery outcomes.</li><li>Data-led operational management, using analytics and performance metrics to identify opportunities, monitor benefits and improve decision making.</li><li>Change management and stakeholder engagement skills to embed new ways of working across multi-market operations.</li><li>Strong compliance, risk management and audit orientation.</li><li>Ability to partner effectively with senior executives across distribution, operations, product, finance, Human Resources and other enabling functions.</li><li>Ability to attract, coach, mentor and develop talent.</li></ul><br><ul><li>Fluent in English required. Arabic preferred; additional languages relevant to the Gulf market are an advantage.</li></ul><br><br><p><span><strong><u>Leadership Competencies:</u></strong>&nbsp;</span></p><br><br><ul><li><strong>Thinks Strategically</strong> – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.</li><li><strong>Motivates People</strong> – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.&nbsp;</li><li><strong>Seizes Opportunity</strong> – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.</li><li><strong>Models our Values</strong> – Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.</li><li><strong>Focuses on Customers</strong> – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.</li><li><strong>Drives Results</strong> – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.</li></ul><br><br><p><span><strong><u>MetLife:&nbsp;</u></strong></span></p><br><br><p><span>MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.&nbsp;</span></p><br><br><br><p><span>We are one of the largest institutional investors in the U.S. with more than $588.7 billion in total assets under management as of December 31, 2018. We are ranked #43 on the Fortune 500 list for 2018. In 2018, we were named to the Dow Jones Sustainability Index (DJSI) for the third year in a row. DJSI is a global index to track the leading sustainability-driven companies.</span></p><br><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <p>The Revenue Management Specialist is responsible for supporting the implementation of Revenue and Trade Management capabilities in the UAE, leveraging Ferrero Group methodologies and ensuring alignment with local business priorities. The role focuses on optimizing Revenue Management levers, supporting Value Maneuver initiatives, and driving commercial excellence through business intelligence, pricing analysis, trade investment management, commercial compliance, and the adoption of commercial tools and processes in line with Group standards.</p><br><br> <br> <br> <br> <p>In <strong>Proof of Performance Collection and Archiving</strong>, you will collect, organize, and maintain evidence of in-store execution activities, including assortment visibility, planogram compliance, pricing, promotions, and other commercial initiatives. You will support the definition and application of appropriate tools and methodologies for data collection, ensuring information is properly archived and readily available to support business analysis, benchmarking, and future commercial planning. Through <strong>Company Calendar Management</strong>, you will maintain the commercial calendar, ensuring key commercial deadlines are communicated and respected, while supporting the implementation of preventive controls and follow-up actions.</p><br><br> <p>You will also support the development and maintenance of <strong>Company Dashboard and Business Intelligence</strong>; monitoring key commercial performance indicators, including sell-out data, market share, competitor trends, distribution, and other relevant business metrics. This includes integrating and promoting the adoption of CUP, eSellOut, eP&amp;L, and MyPS, ensuring commercial data stewardship, managing dashboard visibility, and supporting trade margin analysis and selling recommendations to facilitate data-driven decision-making.</p><br><br> <p>Under <strong>Customer Agreements and Commercial Compliance</strong>, you will support the review and governance of customer contracts and commercial addenda, ensuring compliance with company requirements and commercial policies. You will assist in resolving contractual issues, monitoring contract renewal timelines, supporting GRC implementation, and ensuring customer-facing proposals and presentations aligned with agreed terms and internal standards.</p><br><br> <p>You will support <strong>Pricing Optimization</strong> activities by monitoring Ferrero and competitor pricing trends, evaluating key pricing indicators, and providing recommendations to support pricing decisions and Value Maneuver initiatives. You will contribute to pricing analyses for new products, channel strategies, and retailer-specific opportunities while helping maintain a competitive and profitable pricing position.</p><br><br> <p>Through <strong>Trade Terms and Promotion Management</strong>, you will monitor Gross-to-Net evolution, trade spend effectiveness, and promotional performance. You will support pre- and post-promotion ROI analyses, evaluate promotional uplift and activation effectiveness, and contribute recommendations to optimize trade investments and promotional strategies in line with Group Commercial Policy.</p><br><br> <p>Within <strong>Product Mix Optimization</strong>, you will analyze portfolio performance, product mix opportunities, and channel dynamics to identify opportunities for growth and profitability improvement. You will support recommendations related to distribution, channel mix, customer mix, and volume allocation to maximize commercial performance.</p><br><br> <p>For <strong>Customer Planning</strong>, you will partner with Sales to support customer reviews, profitability analysis, Joint Business Planning (JBP), promotional planning, and budget tracking. You will contribute value chain insights and performance analyses while helping embed execution and market KPIs, including MyPS and Sell-Out performance, into customer plans.</p><br><br> <p>Finally, in <strong>Commercial Capabilities</strong>, you will support Trade Spend Management and commercial process compliance while acting as a key user for commercial tools and systems, including SAP TM, SAP ATMA, and Customer Profitability tools. You will contribute to the adoption, enhancement, and continuous improvement of commercial processes, reporting, and capabilities in line with Ferrero Group standards.</p><br><br> <br> <br> <br> <p>2-3 years' experience in Revenue Management, Trade Marketing, or a related commercial function, ideally within the FMCG sector in the UAE region.</p><br><br> <p>A highly analytical and commercially minded profile, with experience in pricing analysis, trade investment management, customer profitability, reporting, and business performance analysis. Strong ability to interpret data, generate actionable insights, and support strategic decision-making. Stakeholder management and communication skills, with the ability to collaborate effectively with cross-functional teams. Experience with SAP, Power BI, customer profitability tools, or similar commercial systems is an advantage.</p><br><br> <br> <br> <br> <p>Careers with caring built in - discover our benefits <u>here</u>.</p><br><br> <br> <br> <br> <p>Ferrero began its journey in the small town of <strong>Alba in Piedmont, Italy, in 1946.</strong> Today, it is one of the world’s largest sweet-packaged food companies, with many <strong>iconic brands</strong> sold in countries all over the world. Find out more about Ferrero at <u>ferrero.com</u>.</p><br><br> <br> <br> <br> <p>Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.<br>Find out more <u>here</u>.</p><br><br> <br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The Early Career and Emiratization Partner is responsible for leading group hiring efforts for interns, graduates, and strategic programs, positioning Al Futtaim as an employer of choice. The role involves partnering with HR and business stakeholders, as well as educational institutions, to introduce early talent equipped with future skills. A key focus is championing nationalization efforts and ensuring fair and timely recruitment processes adhering to Al-Futtaim policies. Extensive engagement with external partners and active participation in branding and diversity initiatives are critical.</p><p><br></p><p><b>What You Will Do:</b></p><ul><li>Oversee the end-to-end recruitment process for early talent, including internships, graduate programs, and strategic initiatives.</li><li>Develop and execute targeted recruitment strategies to attract and hire top candidates from universities, colleges, and other educational institutions.</li><li>Manage relationships with key educational institutions and strategic partners to ensure access to a diverse pool of high-potential candidates.</li><li>Build and enhance Al Futtaim's employer brand to attract top talent from various target groups.</li><li>Implement marketing strategies, including events, workshops, and campaigns, to position Al Futtaim as an employer of choice.</li><li>Participate in career fairs, networking events, and university recruitment drives to increase company visibility.</li><li>Collaborate with HR teams, hiring managers, and business leaders to understand recruitment needs and align hiring strategies with business goals.</li><li>Provide guidance and consultation on talent acquisition strategies and best practices.</li><li>Ensure seamless communication between business units and HR teams to optimize the recruitment process.</li><li>Develop strategies that align with future skill requirements to ensure new hires are equipped to drive future success.</li><li>Work with business leaders to identify key competencies needed for strategic growth plans.</li><li>Partner with talent organizations to promote the hiring and development of future skills.</li><li>Drive nationalization and localization efforts, ensuring alignment with local workforce development objectives.</li><li>Engage with local talent pools and government initiatives to support nationalization goals.</li><li>Monitor and report progress toward nationalization targets, implementing necessary actions.</li><li>Support recruitment processes ensuring fair evaluation of candidates in line with Al Futtaim’s values.</li><li>Ensure compliance with recruitment laws and best practices.</li><li>Monitor recruitment timelines to meet business needs without compromising candidate quality.</li><li>Champion diversity in recruitment by ensuring diverse talent pools are considered for all roles.</li><li>Create campaigns to attract underrepresented groups and promote an inclusive work environment.</li><li>Manage Emirati talent pools to meet business demands effectively.</li><li>Monitor KPIs for recruitment - time-to-fill, cost-per-hire, and quality of hire.</li><li>Provide regular reports to senior management on recruitment progress and opportunities.</li><li>Continuously optimize recruitment processes based on data insights and feedback.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Strong interviewing and personal assessment skills.</li><li>Excellent stakeholder management and communication skills.</li><li>Ability to analyze complex data and provide insights.</li><li>Proven track record in managing high-volume recruitment and niche roles.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Bachelor's degree in a professional field relevant to the business or HR.</li><li>Minimum of 5 years in HR with significant exposure to talent management and acquisition.</li><li>Experience managing university relations, internship and graduate hiring.</li><li>Experience with government partners and programs for hiring local talent.</li><li>Familiarity with hiring strategies for UAE nationals and working within a large matrix organization.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Purpose</strong>Execute strategic and governance audit assignments, test internal controls and risk management,ensure compliance and recommendation closure, and build Internal Audit staff capability throughtargeted training and fieldwork guidance.</p><br><p><strong>Roles and Responsibilities</strong><strong>Accountabilities:</strong><strong>Strategy</strong>• Contribute to evaluating internal control systems for strategic activities and governancepractices to identify important audit areas.• Contribute to ensuring effective risk management at the institutional level as per theapproved audit plan.• Participate in internal teams and committees to enable adoption of local and internationalbest practices in auditing, compliance, corporate governance, excellence and internal control.<strong>Operations</strong>• Implement internal audit tasks related to strategic and governance activities in accordancewith the approved audit plan and scope.• Ensure compliance with applicable systems, policies and regulations in strategic areas per theaudit tasks carried out.• Monitor and report on the implementation of the annual internal audit plan.• Follow up with organizational units to ensure approved internal audit recommendations areclosed.• Adjust and coordinate the annual audit plans between the department’s departmentsaccording to the specific schedule.• Provide advisory services to organizational units on auditing, internal control of strategicactivities and corporate governance.• Coordinate with organizational units regarding reports of government control and auditentities related to strategy and governance; review responses and ensure their relevance.• Participate in providing advisory services to organizational units in the fields of auditing andinternal control of related activities.• Execute specialized section activities by delivering DGEP requirements, performingexternal/internal assessments, running QAIPs, and maintaining ISO certificationdocumentation and renewals.<strong>Product/Process Improvement</strong>• Implement Special Assignments as requested from His Excellency, Director General (HE.DG).• Deliver training and education to Internal Audit staff to build the capabilities and skillsrequired to carry out governance audit tasks.</p><br> <p><strong>Job Qualifications &amp; Requirements</strong></p><br><p><strong>Education</strong>Bachelor’s/ Master’s degree in Accounting/Finance/ Business/Law</p><br><p><strong>Experience</strong>3+ years in case of Master’s degree (5+ years in case of Bachelor’s degree)</p><br> </div>

Account Executive | Investment Banking | Global Exposure | Dubai<br>Middle Man Dubai is seeking a highly experienced Account Executive with a strong Investment Banking background and significant global exposure to support senior-level institutional relationships and strategic capital engagements from Dubai.<br>We are looking for a commercially sophisticated professional with a proven ability to engage confidently with institutional investors, private equity, family offices, investment managers, financial institutions, and senior global decision-makers.<br>The ideal candidate will bring strong experience in key account management, institutional relationship development, investment engagement, transaction coordination, strategic communication, and cross-border stakeholder management.<br>This is a senior relationship-driven role requiring commercial judgement, discretion, credibility, global perspective, and the ability to operate effectively across complex institutional environments.<br>Dubai | Full-Time | On-Site<br>#Investment Banking #Institutional Investors #Private Equity #Capital Markets #Dubaijobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Role Overview</b></p><p><br></p><p>This is a hunter-style B2B Business Development Manager position focused on driving revenue growth within the Food &amp; Beverage (F&amp;B) industry. The successful candidate will be responsible for identifying new business opportunities, developing strategic partnerships, managing key accounts, and exceeding aggressive sales targets. The role reports directly to the CEO/VPS.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Develop and execute sales strategies to achieve monthly, quarterly, and annual revenue targets.</li><li>Generate new business and secure contracts with key customers.</li><li>Build and manage a healthy sales pipeline.</li><li>Develop relationships with strategic partners and key stakeholders.</li><li>Conduct competitor analysis and identify new market opportunities.</li><li>Manage key customer accounts, contract renewals, and client retention.</li><li>Lead commercial negotiations, pricing discussions, and proposal preparation.</li><li>Forecast sales performance and provide market intelligence to management.</li><li>Lead and mentor the sales team while ensuring KPI achievement.</li></ul><p><br></p><p><b>Ideal Candidate Profile</b></p><p>The client is looking for someone who has:</p><ul><li>5–10 years of Business Development/Sales experience.</li><li>At least 3–5 years within the Food &amp; Beverage industry.</li><li>Strong B2B sales and commercial negotiation experience.</li><li>An existing network within the UAE F&amp;B market (highly preferred).</li><li>Experience managing strategic accounts and driving revenue growth.</li><li>Excellent relationship-building, analytical, and leadership skills.</li><li>A UAE driving licence.</li><li>Bilingual (Arabic &amp; English) is an advantage.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Ideal Candidate Profile</b></p><p>The client is looking for someone who has:</p><ul><li>5–10 years of Business Development/Sales experience.</li><li>At least 3–5 years within the Food &amp; Beverage industry.</li><li>Strong B2B sales and commercial negotiation experience.</li><li>An existing network within the UAE F&amp;B market (highly preferred).</li><li>Experience managing strategic accounts and driving revenue growth.</li><li>Excellent relationship-building, analytical, and leadership skills.</li><li>A UAE driving licence.</li><li>Bilingual (Arabic &amp; English) is an advantage.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Senior Manager - Commercial | MAF Retail | Head Office UAE<br><strong>ROLE SUMMARY</strong><br>The Senior Manager – Commercial is responsible for establishing sourcing strategies, leading cross-functional strategic sourcing and managing merchandizing teams. The role holder is responsible for managing and negotiating with suppliers to execute contracts and optimize opportunities. Finally, he/she is in charge of defining and implementing selection of assortment, definition of category profitability, and promotional national calendar.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Establish category sourcing strategies, lead cross-functional strategic sourcing and merchandizing teams.</li><li>Manage and negotiate with suppliers to execute contracts and optimize opportunities.</li><li>Manage category suppliers to act as a market intelligence provider regarding categories; anticipate strategic opportunities and keep key stakeholders informed.</li><li>Drive category suppliers’ activities to mitigate risk, improve performance and add value.</li><li>Helping to develop long-term country strategies and significantly influencing the cross-company project development.</li><li>Define country strategic merchandise and assortment through product.</li><li>Define and implement selection of assortment, definition of category profitability, and promotional national calendar.</li><li>Ensure online assortment and selection is available and matches the offline assortment and selection to provide a similar customer experience.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s degree in E- Commerce or Business Administration.</li><li>Master’s degree in e-commerce, supply chain is a plus.</li><li>7 – 10 years of working experience in either category management or merchandize.</li><li>E-commerce experience is required.</li><li>Leadership Skills.</li><li>Team Management.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>What you will do</b><br><br><p>The Senior Sales Engineer, Security systems will be reporting directly to the Sales Manager, Security Systems - GCC. As part of a growing team, you will be responsible for delivering a sales target in UAE across the Security systems portfolio.</p><br><p>You will concentrate on selling new construction jobs and growing our market share with existing and new clients in focused verticals. As a member of this team, you will work within a vibrant environment that provides a platform for you to use your experience to generate profitable business. Your focus will be on Technology driven solutions, CCTV, Access Control System, Command Control Center Solution, Analytics and other ELV solution.</p><br><p><b>How you will do it</b></p><br><p>Qualify and close new sales opportunities by creating competitive value proposition, high quality proposals taking part in tendering and bidding process which will be managed by pre-sales team.</p><br><p>Demonstrate your expertise by differentiating Johnson Controls, leveraging your market understanding of our competitors’ strategies, products, solutions and services.</p><br><p>Focused to seek and develop long term customer relationships, and self-motivated to drive your territory growth.</p><br><p>Determined and consistent in your approach to work, managing multiple priorities simultaneously because of your excellent planning, and time management skills.&nbsp;</p><br><p>Drive your business ensuring 360 degrees stakeholder mapping from Contractor, Consultant and End User levels that will result in ensuring higher winning rates and driving your plan.</p><br><p><b>What we look for</b></p><br><ul><li><p>Bachelor’s Degree in Electrical or Electronics or Instrumentation</p><br></li><li><p>Minimum of 5-6 years’ experience in Security Systems Sales in UAE market</p><br></li><li><p>Experience in designing technical solutions, select equipment and advise customers on solutions</p><br></li><li><p>Proven track record of achieving sales targets</p><br></li><li><p>Determined, results driven, strong sales drive</p><br></li><li><p>Deliver technical solution presentation</p><br></li><li><p>Fluent language skills in English</p><br></li><li><p>UAE driving license is must.</p><br></li></ul><br><br><br><br><br><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Strictly follows all safety procedures and adheres to PPE requirements in carrying out all his responsibilities. Ensures that all personnel adhere to PPE. Ensures all maintenance work in his area of responsibility conforms to PTW and EHS requirements. Acts upon verbal instructions from Desal Supervisor/Control Room in terms of production/steam turbine output and changes in priority to be effected during the shift. Monitors and records routine data manually and using e-log data logger. Logs data promptly and accurately so that meaningful results may be derived and deviations highlighted to Desal Supervisor/ Control Room. Performs routine checks for both safety and operational condition of equipment and controls. Logs results of checks and reports malfunctions or faults to the DCR. Performs other activities based on instructions or after consultation with Desal supervisor/Control room. Charges chemicals to the appropriate concentration and monitors dosing rates; makes adjustments as required or instructed. Maintains equipment and work area in a clean and safe condition at all times. Applies the relevant Standard Operating and Emergency Procedures in demanding circumstances. Liaises and acts with his Supervisor according to the procedures during plant emergency and restores the plant to its normal condition.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum Qualifications: Higher Secondary School Certificate. Minimum Experience: 4 years in a Desalination Plant. 2 years’ work experience as Desalination Operator (PG7) or equivalent experience gained working in a similar industry. Skills: Achieved competencies in all areas except DCR operation. English language skills (to prepare and complete shift reports. Intermediate 3 or equivalent level). Communication Skills. Basic numeracy (e.g. concentration, percentage, unit conversion, rate calculations etc.). Ability to understand single line diagram. IT skills. Problem solving skills. Planning and organising skills. Communication skills. Interpersonal skills Teamwork skills. </p></li></ul><p></p></section>

Vice President of Customer Relations???? Location: United Arab Emirates (UAE) ???? Work Arrangement: Hybrid / Remote (where applicable) ???? Employment Type: Full-time ???? Experience Level: Executive / VP-Level About the Role We are looking for an experienced, strategic, and customer-focused Vice President of Customer Relations to lead the company's customer relations and customer experience strategy in the UAE. The successful candidate will be responsible for strengthening customer relationships, improving customer satisfaction and retention, developing customer-service strategies, and building a high-performing customer relations organization. Working closely with the CEO, senior leadership, Sales, Marketing, Operations, and Product teams, the VP of Customer Relations will ensure that customer needs and feedback are effectively translated into business improvements and long-term customer value. Key Responsibilities Develop and execute the company's overall customer relations and customer experience strategy. Lead the customer relations, customer experience, and customer service functions. Establish customer-service standards, policies, processes, and performance objectives. Develop strategies to improve customer satisfaction, retention, loyalty, and lifetime value. Monitor customer experience across key customer touchpoints and business channels. Establish and monitor customer-related KPIs, including satisfaction, retention, response time, resolution time, and customer loyalty metrics. Analyze customer feedback, complaints, service trends, and customer behavior. Identify recurring customer issues and develop strategies to address root causes. Lead initiatives to improve customer experience and service quality. Build strong relationships with strategic, high-value, and key customers. Oversee customer escalation and resolution processes for complex or high-priority cases. Ensure customer issues are resolved efficiently and professionally. Work closely with Sales and Account Management teams to strengthen customer relationships and retention. Collaborate with Marketing and Product teams to incorporate customer insights into business and product strategies. Develop customer feedback and voice-of-customer programs. Establish processes for collecting, analyzing, and acting on customer feedback. Use customer data and insights to identify opportunities for growth and service improvement. Oversee customer communication strategies and service standards. Develop customer loyalty, engagement, and retention initiatives. Monitor customer-service performance across teams, channels, and locations. Lead customer-experience transformation and process-improvement initiatives. Support the implementation and optimization of CRM and customer-service platforms. Ensure customer information is accurately maintained and appropriately protected. Establish appropriate customer-service reporting and management dashboards. Prepare regular customer-performance reports and strategic recommendations for senior management. Manage customer-relations budgets, resources, vendors, and service providers. Establish and maintain relationships with strategic external partners where required. Lead, mentor, and develop customer-relations and customer-experience leaders. Build a high-performing, customer-focused, and accountable organization. Establish clear performance standards, career development plans, and leadership expectations. Represent the customer perspective in executive-level business discussions. Provide strategic recommendations to the CEO and senior leadership regarding customer needs, risks, opportunities, and market trends. Ensure customer-relations activities align with company policies, regulatory requirements, and business objectives. What We're Looking For Strong customer strategy and executive leadership capabilities. Deep understanding of customer experience, customer service, retention, and relationship management. Proven ability to build and lead customer-focused organizations. Strong understanding of customer lifecycle management and loyalty strategies. Excellent analytical and problem-solving skills. Ability to translate customer insights into practical business strategies. Strong stakeholder-management and communication capabilities. Excellent negotiation and conflict-resolution skills. Strong commercial awareness and understanding of customer value and business growth. Ability to manage complex customer relationships and high-level escalations. Strong leadership, coaching, and organizational-development skills. Ability to operate effectively in a fast-paced, multicultural, and international environment. High level of professionalism, empathy, integrity, and accountability. Strong English communication and presentation skills. Arabic language skills are an advantage. UAE / GCC customer-management experience is highly desirable. Qualifications & Experience Bachelor's degree in Business Administration, Marketing, Communications, Customer Experience, Management, or a related field. Master's degree or MBA is an advantage. Typically 10+ years of progressive experience in customer relations, customer experience, customer success, account management, client services, or related functions. Previous experience as a VP of Customer Relations, VP of Customer Experience, Head of Customer Experience, Customer Director, Customer Success Director, or equivalent senior leadership role is preferred. Proven experience leading customer-service or customer-experience teams. Strong experience managing strategic and high-value customer relationships. Experience developing customer retention, loyalty, and engagement strategies. Experience with CRM platforms and customer-service technology. Strong experience with customer analytics, feedback programs, and KPI management. Experience leading customer-experience transformation or service-improvement initiatives is an advantage. Experience working with C-level executives and senior stakeholders. UAE / GCC or international customer-management experience is strongly preferred. What We Offer Executive-level customer leadership opportunity in the UAEHybrid / Remote working flexibility where applicable Competitive executive compensation package Direct involvement in customer and business strategy Opportunity to shape the company's customer experience function Exposure to UAE, GCC, and international markets Direct interaction with senior leadership and strategic customers Opportunity to build and develop a high-performing customer organization Professional and leadership development opportunities Direct contribution to customer retention, loyalty, growth, and long-term business value How to Apply Interested candidates are invited to submit their CV, including their customer leadership experience