Quality Assurance / Quality Control Jobs in UAE
4556 Jobs Found
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<p><strong>Job Purpose</strong></p><br><p>Drive RTA-wide customer-happiness strategy by setting up vision, policy, and KPIs. Oversee the governance of all service-delivery channels and mobilize people, budgets, and systems while assuring regulatory, quality, and HSE compliance to continually elevate customer experience.</p><br><p><strong>Job Responsibilities</strong></p><br><p><strong>Strategy</strong></p><br><ul><li>Drive the development and continuous refinement of an integrated customer experience framework across all services and channels, ensuring strategic alignment, seamless journey design, and cross-sector collaboration to elevate service quality and user satisfaction</li><li>Oversee the development of customer-care strategies, including policies for digital channels, to make sure customers get smooth and high-quality service everywhere.</li><li>Establish and chair a formal governance committee to strategically assess major changes to service delivery channels, ensuring alignment with customer needs and updating service standards accordingly</li><li>Oversee the strategic planning cycle by guiding the development, monitoring, and reporting of business plans, budgets, and performance targets, ensuring timely course corrections to meet organizational objectives and optimal use of resources</li></ul><p><strong>Operations</strong></p><br><ul><li>Supervise the development of the annual public report by synthesizing customer happiness insights, tracking corrective actions, and outlining future service commitments.</li><li>Manage and oversee service delivery at Customer Happiness Centers, including the Esaad Center, ensuring a well-organized and customer-friendly environment that reflects service excellence.</li><li>Establish a customer service communication and escalation mechanism that channels feedback and complaints to relevant departments and informs top management for datadriven business decisions.</li><li>Direct the transparent and timely handling of complaints, enquiries, and fine appeals, ensuring processes align with service standards and customer expectations.</li><li>Lead the identification and analysis of evolving customer needs, ensuring their integration into organizational initiatives and projects through strategic alignment and cross-functional collaboration, while overseeing implementation to enhance service responsiveness and customer satisfaction.</li><li>Evaluate and monitor service performance metrics outlined in operational agreements between the Customer Happiness Department and other entities, ensuring adherence and driving continuous improvement through effective follow-up and collaboration.</li><li>Lead organization-wide programs that embed a custom-centered culture, including mandatory training for all managers.</li></ul><p><strong>Product / Process Improvement</strong></p><br><ul><li>Help analyze key performance indicators, mystery shopper results, customer satisfaction data, and complaint trends, and support departments in making improvements.</li><li>Assist in leading projects to improve processes, renegotiate service agreements, and fix service gaps.</li><li>Direct benchmarking and market research to find best practices worldwide and bring them into the Authority’s services.</li></ul> <p><strong>Qualifications</strong></p><br><ul><li>Bachelor’s degree in Business Administration or Customer experience management; Master’s degree in Business Administration</li><li>16+ years in case of master’s degree (18+ years in case of bachelor’s degree)</li><li>Certifications such as Customer Experience Management, Excellence, quality is preferred</li><li>Must have experience in in 7 Stars Excellence/ Government Excellence Award Frameworks</li><li>Must have expertise in Service Quality</li><li>Experience in Smart Services would be an additional advantage</li></ul> </div>
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<ul><li>Responsible for developing customer resources for intelligent display products in Dubai's radiation zone, including the Middle East, Africa, and the Commonwealth of Independent States region;</li><li>Screen and follow up on the company's promotion of customer leads, and continuously explore and convert transactions;</li><li>Proficient in using platforms to find new clients;</li><li>Organize participation in local exhibitions to develop clients;</li><li>Reception of customer visits, display of various innovative product functions and product explanations of the group;</li><li>Business cooperation negotiation and production of sales contracts;</li><li>Follow up on customer pre-sales and after-sales issues;</li><li>Complete the annual performance target tasks and assessment items set by the company.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Familiar with the local culture and religious customs in the Middle East, able to work in Dubai for a long time.</li><li>Bachelor's degree or above, English can be used as the working language;</li><li>Experience in managing or expanding overseas electronic product projects, with priority given to successful experience in developing overseas clients;</li><li>Proficient in using office software such as ERP, etc.</li><li>Easy going personality and team spirit.</li><li>Problem-Solving and Decision-Making Skills</li><li>Results-driven with a focus on revenue growth and team performance.</li><li>Flexible to travel 30% to assigned countries in order to develop business and relationships.</li><li>UAE Driving license.</li></ul><p><br></p><p><br></p></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Monitor the Infrastructure works throughout the construction process.</p></li><li><p>Monitor the performance of the Supervision Consultant and Contractor.</p></li><li><p>Verify the reported progress in the various status reports with regard to Infrastructure activities.</p></li><li><p>Monitor the technical submittal and approval process.</p></li><li><p>Identify improvements that can be achieved with regard to sequencing and progress on the project by all parties during construction.</p></li><li><p>Monitor Inspection process and identify improvements where possible.</p></li><li><p>Monitor QHSE performance and identify and address deviations of performance.</p></li><li><p>Coordinate and manage the relationship with the local authorities.</p></li><li><p>Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.</p></li><li><p>Perform other duties as assigned by the line manager/supervisor.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree preferably in Civil engineering.</p></li><li><p>Minimum 20 years’ experience in Construction of Infrastructure projects, with extensive experience in dealing with local authorities in Abu Dhabi (minimum 5 years).</p></li><li><p>Experience dealing with subcontracts and subcontractors.</p></li><li><p>Have a proven track record as a Construction Manager on any related projects with large MEP Infrastructure scopes.</p></li><li><p>Required to have a strong technical background in MEP projects and should have at least 2 full life cycle project experience working on a Project Management team.</p></li><li><p>Management of Inspections, Mockups, Prototypes, samples, and quality benchmarking.</p></li><li><p>Progressive verification of the works to Contract specifications, Drawings, and approved mock-ups.</p></li><li><p>Management of construction submittal and RFI review and responses process.</p></li><li><p>Review Main Contractors reports (daily / weekly/ monthly), technical and Progress.</p></li><li><p>Proposing a method of construction to support the Main Contractor.</p></li><li><p>Familiar will local authority's requirements and procedures.</p></li><li><p>Background working on commercial, residential and/or industrial construction projects with big landscaping areas.</p></li></ul><p></p></section>
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<span><b><span>Who are we?</span></b></span><br><p>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. <br></p><br><br><br><p><b>Who are we?</b></p><br><br><br><p>At Finastra, we are a global leader in financial services software, committed to broadening access to financial services and shaping the future of banking. Our solutions support over 7,000 customers, including 80% of the world’s top 50 banks, across more than 110 countries, powering mission‑critical capabilities in Universal Banking, Payments, and Lending.</p><br><br><p>We are looking for a Director of Strategy, Corporate Development & PMO to join our Universal Banking organisation. This is a high‑impact, enterprise‑level role reporting directly to the Chief of Staff, sitting at the centre of strategy execution, governance, and value delivery for one of Finastra’s most important businesses.</p><br><br><p>This is an exciting opportunity for someone who can combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‑level exposure.</p><br><br><p><br><b>About the Role</b><br> </p><br><br><p>We are seeking a <b>Customer Success Director – Corporate Lending</b> to lead customer success outcomes across a portfolio of strategic customers using solutions including <b>Loan IQ, Trade, and Corporate Channels</b>. This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.</p><br><br><p>The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.</p><br><br><p><br><b>Job Responsibilities</b></p><br><br><ul><li><p>Drive customer adoption, value realization, and business outcomes across a portfolio of Corporate Lending customers.</p><br><br></li><li><p>Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.</p><br><br></li><li><p>Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.</p><br><br></li><li><p>Lead customer engagements including onboarding, success reviews, and executive business reviews.</p><br><br></li><li><p>Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.</p><br><br></li><li><p>Act as a trusted advisor and executive sponsor for key strategic accounts.</p><br><br></li><li><p>Support customer transformation initiatives including cloud migration, platform modernization, upgrades, and SaaS adoption.</p><br><br></li><li><p>Drive adoption of new product capabilities and promote best practices for change management and user adoption.</p><br><br></li><li><p>Collaborate with Product, Engineering, Support, and Professional Services teams to resolve issues and improve customer outcomes.</p><br><br></li><li><p>Provide customer insights and feedback to influence product strategy and service improvements.</p><br><br></li><li><p>Contribute to revenue retention, customer satisfaction, and overall portfolio growth through effective customer engagement.</p><br><br></li></ul><br><p><b>Required Skills</b></p><br><br><ul><li><p>8+ years of experience in Customer Success, Account Management, Client Services, or similar customer-facing roles within enterprise software/SaaS environments.</p><br><br></li><li><p>Proven success managing complex enterprise customer portfolios and driving retention and renewal outcomes.</p><br><br></li><li><p>Experience within financial services, corporate lending, banking technology, or trade finance.</p><br><br></li><li><p>Strong executive stakeholder management and customer engagement skills.</p><br><br></li><li><p>Demonstrated ability to operate within metrics-driven Customer Success frameworks using customer health and adoption data.</p><br><br></li><li><p>Experience leading customer transformation initiatives, including cloud adoption, SaaS migrations, or platform modernization.</p><br><br></li><li><p>Excellent communication, presentation, and relationship-building skills across technical and business audiences.</p><br><br></li><li><p>Strong analytical and problem-solving capabilities with a proactive approach to risk management.</p><br><br></li><li><p>Experience with Corporate Lending solutions such as <b>Loan IQ, Trade, or Corporate Channels</b> is highly desirable.</p><br><br></li><li><p>Previous people leadership or team management experience is advantageous.</p><br><br></li></ul><br><p>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:</p><br><br><p><b>Flexibility:</b> Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.</p><br><br><p><b>Well‑being: </b>Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.</p><br><br><p><b>Health & Financial Security:</b> Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*</p><br><br><p><b>Sustainability:</b> Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.</p><br><br><p><b>Inclusion:</b> Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.</p><br><br><p><b>Career Development: </b>Access online learning and accredited courses through our Skills & Career Navigator tool.</p><br><br><p><b>Recognition: </b>Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.</p><br><br><br><p>*Specific benefits may vary by location.</p><br><br><p>At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.</p><br><br><br><p>Be unique. Be exceptional. Help us make a difference at Finastra.</p><br><br><br> </div>
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<p>Key Responsibilities:</p><p>✅ Administer and oversee Information Security operations with the support of an internal team and a managed SOC partner.</p><p> ✅ Manage IT Governance, Risk & Compliance (GRC), policy compliance, third-party risk management, and business continuity.</p><p> ✅ Draft, review, and maintain Information Security policies, procedures, and SOPs.</p><p> ✅ Participate in security reviews, data protection initiatives, and AI governance activities.</p><p> ✅ Ensure compliance with information security best practices and regulatory requirements.</p><p> </p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Requirements:</p><p>✔️ 5–6 years of relevant experience in Information Security.</p><p> ✔️ Strong knowledge of IT Governance, Risk & Compliance (GRC).</p><p> ✔️ Experience in Information Security policies, risk management, business continuity, and compliance.</p><p> ✔️ Exposure to SOC operations, data protection, and security governance is preferred.</p></div>
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<p>Wood is looking for a Site Construction Director with extensive experience in managing complex construction projects within the oil and gas, energy sector, ensuring they are completed on time, within budget, and to the highest quality standards. The Site Construction Director will represent Wood on site and be responsible for organizing, managing and administering all site activities in accordance with the company’s operating policies and principles and relevant legislation and Client requirements. </p><br><p>The Site Construction Director will manages and control construction cost and schedule and oversee the planning, execution, and completion of large-scale EPCm project. This role requires extensive experience leading large teams and collaborating with various stakeholders. Responsible for management of installation, commissioning and completion activities. </p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Establish and maintain an efficient document control system to ensure all project documentation is properly recorded and easily retrievable.</li><li>Conduct regular audits of documentation to ensure compliance with established standards and project specifications.</li><li>Collaborate closely with project teams to understand documentation needs and provide tailored support throughout the project lifecycle.</li><li>Implement version control processes to track changes and maintain the integrity of documents during reviews and approvals.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Information Management, or a related field is preferred.</li><li>A minimum of 3 years of experience in document control within construction, engineering, or similar industries is essential.</li><li>Proficiency in document management software such as Aconex, SharePoint, or similar platforms is required.</li><li>Certifications in document control or project management (e.g., PMP, CDCP) are a strong advantage.</li></ul><p></p></section>
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<p><b>Medical Affairs Director, BBU, Gulf</b><br> </p><br><p><b>ABOUT ASTRAZENECA</b></p><br><p>At AstraZeneca we fuse the worlds of Medical and Commercial to spot opportunities and pioneer approaches that better serve our patients. Bridging Commercial and Scientific goals, we apply our people and leadership skills to launch cutting-edge products into our growing healthcare ecosystem. It takes a holistic mindset to treat each unique patient and tailor the whole experience – from early diagnosis to treatment. We step up and take accountability to deliver new ways of doing things that will create a better future for our markets.</p><br><p><b>Job Description:</b></p><br><p>The role is responsible for leading a high-performing Biopharmaceuticals Business Unit (BBU) Medical Affairs team across the CVRM and R&I Therapy Areas in the AstraZeneca Gulf cluster. Prioritizes across both therapy areas according to BBU strategy and organizational impact, with a deep understanding of the Gulf healthcare systems, their priorities and challenges across the disease areas.</p><br><p>Ensures excellence in the development and execution of integrated CVRM and R&I Medical Affairs Plans – composed of confidence and evidence-generation activities, as well as fundamental and sustainable clinical-practice transformations that strengthen healthcare ecosystems, improve treatment outcomes, and enable equitable access to quality patient care in alignment with the BBU portfolio.</p><br><p>Recognizes and leverages innovation wherever appropriate to drive strategic and sustainable impact internally and externally. Leads the team to identify, activate and measure scalable healthcare practice shaping initiatives across both therapy areas, with integrated partnership engagement plans composed of key traditional (e.g. HCPs and scientific leaders in cardiology, nephrology, endocrinology/diabetes, respiratory and immunology/rheumatology) and non-traditional (e.g. policy and decision makers, PAGs, government, payers, innovative solution providers) stakeholders.</p><br><p>Drives operational effectiveness, impact and efficiencies of the CVRM and R&I Medical Affairs teams through measurable outcomes and a continuous improvement approach, balancing resources appropriately across the two therapy areas. Communicates on the quality, delivery and value of the BBU Medical Affairs teams with a good understanding of the internal business ecosystem.</p><br><p>Leads the BBU Medical Affairs teams as a member of the Senior Leadership Team, partnering closely with the CVRM and R&I commercial BUDs. Acts as part of the leadership team for the Gulf organization and participates in organizational decisions with an entrepreneurial mindset.</p><br><p><b>Typical Accountabilities: </b></p><br><p><b>Medical Strategy</b></p><br><ul><li>Accountable for setting the integrated CVRM and R&I Medical Affairs strategy for the Gulf cluster, ensuring appropriate resources and delivering the strategic Medical Affairs plans across both therapy areas with maximum impact and effectiveness.</li><li>Accountable for the strategic direction, business planning and team leadership of the BBU (CVRM & R&I) Medical Affairs function within the Gulf cluster, aligning local plans with the global/area CVRM and R&I medical strategies and the Gulf launch sequence.</li><li>Translates the differing scientific, evidence-generation and stakeholder needs of CVRM and R&I into a single prioritized plan, balancing investment, capabilities and focus across the two therapy areas.</li><li>Leads the BBU Medical Affairs organization as part of the cluster’s senior leadership team and represents the local company externally on the topic of science and healthcare across the cardiovascular, renal, metabolic, respiratory and immunology disease areas.</li><li>Manages and leads change initiatives, challenges current thinking and assumptions within the organization, and collaborates with cross-functional teams and across organizations at various levels.</li></ul><p><b>Team Leader</b></p><br><ul><li>Manages and coaches the CVRM and R&I medical teams – e.g. Medical Advisors, Medical Managers and MSLs – for performance with purpose, holding the team accountable for timely and effective delivery in the prioritized areas that drive the greatest impact across both therapy areas.</li><li>Establishes required standards of medical core – and new capabilities, ensures medical operational excellence, business and resource planning and people processes (recruitment, talent management, motivation, retention).</li><li>Drives performance with impact-focused goals and measurable outcomes, continuously validating and improving strategies through data-driven insights.</li><li>Builds and sustains deep therapy-area and scientific expertise across CVRM and R&I, and drives a collaborative, patient-centric culture with an innovative mindset that focuses on impact.</li></ul><p><br><b>External Engagements</b></p><br><ul><li>Knowledgeable of the global and Gulf healthcare ecosystem – its priorities, challenges, opportunities and issues.</li><li>Ensures scalable and sustainable strategic solutions to Transforming Care are incorporated and prioritized into the CVRM and R&I Medical Affairs plans to strengthen healthcare ecosystems and improve treatment outcomes.</li><li>Drives Scientific Leadership across cardiovascular, renal, metabolic, respiratory and immunology care.</li><li>Establishes collaborative engagements with Key Opinion Leaders of the HC ecosystem (e.g. cardiologists, nephrologists, endocrinologists/diabetologists, pulmonologists, immunologists/rheumatologists, payers, policy makers, regulatory bodies and PAGs) to drive consensus and successfully advocate for policy changes that improve access to quality patient care.</li></ul><p><b>Medical Evidence Generation Oversight</b></p><br><ul><li>Ensure building of high-quality Gulf Medical Evidence Plans to generate Clinical, Payer, Policy evidence in line with brand strategy</li><li>Ensure meeting local and above market RWE study program KPIs (startup timelines, recruitment, etc) </li><li>Ensure high quality medical insights provided to area/regional Evidence Generation strategies</li><li>Ensuring GCP Quality and compliance with local GCP Quality Management System (QMS) SOP and all applicable AZ policies and Standards</li></ul><p><b>Medical Excellence and Governance Oversight</b></p><br><ul><li>Ensure Nominated Signatory, Medical Information, Ethical Interactions policies are implemented and tracked</li><li>Ensure setting up and conduct regular review of Field Medical Quarterly Dashboard (KPIs) and assessment of MSL Capabilities</li><li>Ensure Medical function are compliant with AZ Code of Ethics, Corporate Governance, Audit requirements, guidelines, policies, procedures, development/ updating of SOPs in timely manner. Ensures and monitors compliance by team members and third parties by (a) positively reinforcing the Code of Ethics and all relevant AstraZeneca Policies and Standards, (b) ensuring completion of all required training, (c) fostering a culture of openness in which employees are comfortable raising questions or concerns, and (d) immediately addressing and reporting, as appropriate, instances of non-compliance.</li><li>As a leader with accountability for GxP areas, understands the legal and regulatory requirements of the role in providing appropriate resources (human, financial, material, facilities and equipment) to maintain the Quality system and continually improve its effectiveness.</li><li>Collaborates with Compliance to ensure full adherence to company standards on ethical interactions.</li></ul><p><b>Essentials for the role</b></p><br><ul><li>Science degree and/or Master’s degree in a scientific discipline.</li><li>Extensive experience of the Medical Affairs function within the pharmaceutical industry.</li><li>Therapy-area knowledge across CVRM and/or R&I (cardiovascular, renal, metabolic, respiratory or immunology).</li><li>Experience leading or supporting Medical Affairs across more than one therapy area.</li><li>Extensive experience in relationship and stakeholder management.</li><li>Extensive team management / people-leadership experience.</li><li>Excellent oral and written communication skills.</li></ul><p><b>Desirables for the role</b></p><br><ul><li>Doctoral degree in a scientific discipline (e.g. M.D., Ph.D., Pharm.D.).</li><li>In-depth scientific expertise in one or more CVRM or R&I disease areas (e.g. heart failure, chronic kidney disease, type 2 diabetes, severe asthma, COPD, immunology/rheumatology).</li><li>Experience supporting product launches within CVRM or R&I.</li><li>Experience of the Gulf / GCC healthcare environment and stakeholders.</li><li>Extensive knowledge of the latest technical and regulatory developments.</li><li>Innovative and solution-oriented mindset; ecosystem-scaled project experience.</li><li>Experience with research, drug discovery, drug development and drug lifecycle management.</li></ul><p><b>Date Posted</b></p><br>01-يوليو-2026<p><b>Closing Date</b></p><br>19-يوليو-2026<p>AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p><br> </div>
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<p><b>WHAT YOU'LL DO</b></p><p>Drive project specification and sales for sanitary ware and tile collections across residential and commercial developments</p><p>Build and manage relationships with contractors, consultants, interior designers, and developers</p><p>Follow projects from early specification stage through to order and delivery</p><p>Prepare proposals, quotations, and technical submittals tailored to each project</p><p>Coordinate with the operations team to ensure on-time fulfilment and client satisfaction</p><p>Track pipeline and report on project progress, forecasts, and market activity</p><p><br></p><p><b>WHAT WE'RE LOOKING FOR</b></p><p>3+ years of project sales or specification experience in sanitary ware, tiles, or related fit-out products</p><p>Established network of contacts within UAE construction and design sectors</p><p>Strong commercial acumen — comfortable with BOQs, pricing strategy, and margin management</p><p>Organised and detail-oriented with proven ability to manage multiple live projects simultaneously</p><p>Excellent communication skills in English; Arabic is a plus</p><p>Valid UAE driving licence</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Technical product knowledge</b></p><p>Familiarity with sanitary ware brands, collections, and specifications (e.g. Grohe, Laufen, Geberit, Duravit)</p><p>Understanding of tile formats, finishes, and technical requirements (rectified, R-rating, porcelain vs ceramic)</p><p>Ability to read and interpret architectural drawings and BOQs</p><p>Awareness of UAE municipality and Estidama / LEED compliance requirements</p><p><br></p><p><b>Sales & negotiation</b></p><p>Proven track record of closing project-based sales in a competitive UAE market</p><p>Comfortable with long sales cycles and multi-stakeholder decision making</p><p>Confident in price negotiation while protecting margin</p><p>Experience working to targets with transparent pipeline reporting</p><p><br></p><p><b>Project coordination</b></p><p>Ability to manage multiple active projects across different stages simultaneously</p><p>Experience coordinating between procurement, logistics, and on-site teams</p><p>Skilled at tracking deliveries, resolving site queries, and managing substitutions</p><p>Familiar with project management tools or CRM platforms (e.g. Monday.com, Salesforce, or similar)</p><p><br></p><p><b>Client relationship management</b></p><p>Established network of contacts — developers, main contractors, interior designers, or consultants in the UAE</p><p>Skilled at maintaining trust across long project timelines with multiple stakeholders</p><p>Professional and confident in client-facing presentations and site visits</p><p>Responsive and solution-oriented when issues arise post-specification</p><p><br></p></div>
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<p>Job Title: Business Development Executive — Ceramic Tiles, Sanitaryware & Porcelain Slabs</p><p><br></p><p>Location:Dubai</p><p>Employment Type: Full-time ( Preferable Female ) any nationality </p><p><br></p><p>About Us:</p><p>Graffiti ceramics trading llc supplies high-quality ceramic tiles, porcelain slabs, and sanitaryware to residential, commercial, and project markets. We focus on design, technical performance, and strong client partnerships.</p><p><br></p><p>Role Summary:</p><p>We’re seeking a proactive Business Development Executive to drive new business, expand distribution channels, and develop strategic partnerships across retail, trade, and project segments for tiles, slabs, and sanitaryware.</p><p><br></p><p>Key Responsibilities:</p><p>- Identify and pursue new business opportunities: developers, contractors, architects, interior designers, dealers, and retail partners. </p><p>- Develop and execute sales strategies and growth plans for tiles, porcelain slabs, and sanitaryware. </p><p>- Build and maintain relationships with key accounts and channel partners; onboard and train dealers/stockists. </p><p>- Prepare proposals, quotations, product presentations and sample/spec sheets; lead product demos and showroom visits. </p><p>- Negotiate commercial terms, close deals, and manage contract follow-through with operations and logistics. </p><p>- Monitor market trends, competitor activity, and customer feedback to inform product and pricing strategy. </p><p>- Manage CRM records, sales pipeline, forecasts, and monthly/quarterly reports. </p><p>- Represent the company at trade shows, industry events, and client meetings.</p><p><br></p><p>Qualifications:</p><p>- 2+ years’ experience in business development or sales within ceramic tiles, porcelain slabs, sanitaryware, bathroom fittings, or building materials preferred. </p><p>- Proven track record in generating leads, closing deals, and growing channel partnerships. </p><p>- Strong communication, presentation, negotiation, and relationship-building skills. </p><p>- Understanding of product specifications, installation basics, and project procurement processes. </p><p>- Self-driven, target-oriented, and able to work independently and cross-functionally. </p><p>- Proficiency with CRM tools and Microsoft Office. </p><p>- Valid driver’s license; willingness to travel regionally. </p><p>- Degree or diploma in Business, Marketing, Civil Engineering, Interior Design, or related field preferred.</p><p><br></p><p>What We Offer:</p><p>- Competitive base salary + performance-based commission/bonus </p><p>- Career growth and training on product lines and market strategy </p><p>- Travel/expense support and potential company vehicle allowance </p><p>- Health benefits and paid leave (per company policy)</p><p><br></p><p>How to Apply:</p><p>Send resume and brief cover letter to our email id with subject: “BDE — Tiles & Sanitaryware — [Your Name]”. Application deadline: [Date].</p><p><br></p><p> Only shortlisted candidates will be contacted.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Core sales & BD skills</p><p>- Lead generation & prospecting </p><p>- Pipeline development & qualification (BANT/CHAMP) </p><p>- Negotiation & closing deals </p><p>- Account acquisition & onboarding </p><p>- Relationship management & client retention</p><p><br></p><p>Commercial & strategic skills</p><p>- Market research & opportunity mapping </p><p>- Competitive analysis & positioning </p><p>- Sales strategy & territory planning </p><p>- Pricing & commercial terms structuring</p><p><br></p><p>Communication & interpersonal</p><p>- Persuasive presentation skills </p><p>- Networking & stakeholder management </p><p>- Active listening & consultative selling </p><p>- Cross‑functional collaboration</p><p><br></p><p>Operational & analytical</p><p>- CRM proficiency (Salesforce, HubSpot, Zoho) </p><p>- Sales forecasting & KPI tracking </p><p>- Proposal/quotation preparation </p><p>- Basic financial literacy (margins, LTV, CAC)</p><p><br></p><p>Industry/product knowledge (for tiles, sanitaryware, slabs)</p><p>- Product specifications, materials & finishes </p><p>- Project procurement/tender processes </p><p>- Understanding of installation/technical requirements </p><p>- Channel/distribution management (dealers, retailers, contractors)</p><p><br></p><p>Personal attributes</p><p>- Self-motivated & target-driven </p><p>- Resilience and objection handling </p><p>- Time management & prioritization </p><p>- Adaptability and continuous learning</p><p><br></p><p>Optional value-adds</p><p>- B2B project sales experience </p><p>- CRM automation & sales enablement tools </p><p>- Digital/inside-sales and e‑commerce familiarity </p><p>- Basic design/technical reading (drawings, specs)</p></div>
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<p>Company description Founded in London in 1970, Saatchi & Saatchi has evolved into a global creative powerhouse with 114 offices in 67 countries and over 6,500 employees. As part of Publicis Groupe, we excel in integrated communications, working with top global brands to create unforgettable campaigns. Our mantra, ‘Nothing is Impossible’, drives us to drive positive change through creativity. We pride ourselves on our unshakeable spirit and dedication to nurturing talent, ensuring your journey with us is one of continuous growth. Located across the UAE and KSA, Saatchi & Saatchi services the whole MEA region and consistently collects prestigious awards, namely ‘#2 Network of The Year’ at Dubai Lynx 2024, reflecting our commitment to leaving a positive impact. Our culture is what sets us apart. Join our fun traditions that drive creativity and bring everyone together while keeping spirits high. We love our office parties and the collaborative environment that helps us create outstanding work. Overview The Associate Creative Director (art) is involved in the development of creative concepts, working with all disciplines in the agency including copywriters and designers to build cohesive and effective campaigns. Their focus is on the visual design and art direction of advertising campaigns. They ensure the visual design aligns with the overall creative direction and strategy of the campaign, and that it effectively communicates the desired message to the target audience. As a close ally of the Creative Director, they are stepping into a managerial role to mentor team members, especially art directors and designers. In addition, they oversee the production of the visual elements of the campaign, ensuring they are executed to the highest standards. The Associate Creative Director, Art is responsible for leading the creative work. This leadership role includes assigning teams, inspiring those teams to consistently produce exceptional concepts and final work, and working closely with account management to ensure that our clients are satisfied with the quality of our creative work. • Works with the Creative Director to address performance, workflow, and quality issues and develop long-range plans for the team. • Helps develop and review creative briefs that provide strategic insight(s) and creative inspiration • Promote a culture of creative quality and accountability and ensure creative deliverables meet both our clients’ expectations and our own standards of excellence Responsibilities Innovative & Analytical Mindset • Develops and reviews creative briefs that provide strategic insight(s) and creative inspiration • Demonstrates to clients that an understanding of their marketing challenges and is responsive to their strategic needs in proposing creative solutions. • Trains new employees on responsibilities and agency procedures, and works with current creative staff to help them achieve professional and personal goals. • Works with the upper management team to plan and pursue continuing strategic growth of agency billings and participate in new business pitch opportunities. • Develops and evaluates creative concepts, copy and art, at pre-determined points and providing direction prior to review by account management. • Sets high creative standards that lead to a body of work that creates enthusiastic customers and clients, and is consistently recognized by agency management as on strategy and unique. • Leads the creative efforts on new business assignments, as needed. • Ensures that creative presentations to the client meet the highest professional standards. • Manages the workload for assigned book of business to maximize the productivity and quality of work from the creative staff. • Imparts outdoor industry expertise and experience to the team. • Conceives and create experience design solutions that meet client objectives • Effectively communicate creative concepts and strategies to both clients and our internal team. • Designing comps, storyboards, initial graphic concepts, and final deliverables • Brainstorms and developing campaigns while working with clients on multiple projects at once • Assists the Creative Director to improve the Creative group’s technical and creative performance. • Help ensure that deadlines and budgets are met. • Ideates, writes and executes original and iconic creative concepts in response to client briefs, objectives or goals. • Extends client relationships and explore new ways to deliver value. • Presents, shares and reviews creative work with Executive Creative Director/s, Account Management and Planning Leads as well as members of the Management Team • Manages multiple projects from concept through to completion, working with both in-house resources and third-party vendors • Collaborates effectively with Account Management, Planning and the broader creative team to develop disruptive and iconic work • Provides leadership and professional development to department staff • Mentors and trains team members, write performance reviews, and allocate work • Set goals and KPIs for each team member, and works with them to achieve these. People & Leadership Seeks others' feedback to develop self-awareness, strengths and address development area. Is able to proactively raise issues to improve effective team working and collaboration. Is able to communicate confidently in a clear, concise and articulate manner. Collaborates with stakeholders and embraces an inclusive based environment. Is able to make valuable contributions to discussions and brainstorming sessions, providing insight and point of view. Able to build relationships quickly with others and engages personally with peers and clients. Treats others with respect, listens to other perspectives, especially when they are different from own. Able to tackle problems in a timely manner and develop contingency plans that focus on problem resolution. Drives a culture of trust with Peers, clients and all other stakeholders. Self Is able to take ownership for actions and deals with consequences in a mature manner. Able to adjust performance based on experiences and feedback and showcases agility and flexibility. Displays openness to the ideas of others and leverages them when beneficial for the business. Showcases curiosity and open mindset towards new ways of doing things. Is able to set high impact objectives and goes above and beyond to exceed performance. Demonstrates the Growth Mindset and is able to take ownership of personal development and growth. Capable of constructively challenging the status-quo and takes risks to challenge internal and external perspectives. Approaches situations and individuals with honesty, integrity and humbleness. Displays resilience and maintains drives and a positive outlook when faced with challenges. Qualifications • 6+ years of agency experience with primarily an Art background • A proven track record of conceptual creative ability and judgment • Successful client contact experience and ability to grow business organically • The ability to work collaboratively with account management • Excellent presentation skills • Successful experience in managing creatives • The availability and commitment to work extra hours as needed to ensure client satisfaction • Demonstrated experience in events (client/brand) • Understanding of consumer behaviours and industry trends Additional information R-4433 P-5018</p> </div>
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<br>Company Description<br><br><p><strong>Raffles Hotels & Resorts</strong><br>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.</p><br><p><strong>About Raffles The Palm</strong><br>Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><br><p>More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at Raffles The Palm as our new <strong>Director of Finance.</strong> Reporting directly to the Regional Vice President & Managing Director, you will lead the hotel’s Finance function, ensuring sound financial management and operational efficiency while supporting a culture of service excellence. By planning, organizing, directing, and controlling all Accounting & Finance policies and procedures, you will ensure alignment with Accor and Raffles standards and contribute to an exceptional guest experience.</p><br><p><strong>Key Responsibilities </strong></p><br><ul><li>Develop and implement the hotel's financial planning and budgeting process, in alignment with the hotel's strategic goals and objectives.</li><li>Monitor and review budget performance regularly, identifying areas for improvement and cost-saving opportunities.</li><li>Prepare and present accurate and timely financial reports, including income statements, balance sheets, cash flow statements, and other financial metrics to the hotel's management and ownership.</li><li>Analyse financial data to provide insights into the hotel's performance and make strategic recommendations for improvement. </li><li>Work closely with the revenue management team to set room rates and optimize revenue through effective pricing strategies.</li><li>Monitor and analyse revenue streams from various hotel operations, such as room revenue, food and beverage, and other ancillary services.</li><li>Implement cost control measures to manage expenses efficiently without compromising on service quality and guest satisfaction.</li><li>Review and approve expenditures, ensuring compliance with budgetary guidelines and procurement procedures.</li><li>Oversee the financial operation of the hotel.</li><li>Co-ordinate an effective and efficient Payroll Management/Resource allocation through establishing a flexible work force throughout the Division, based on the principles of multi-skilling and multi-tasking.</li><li>Ensure compliance with all relevant financial regulations, accounting standards, and local tax laws.</li><li>Coordinate and liaise with external auditors during the hotel's annual audit process.</li><li>Oversee cash flow management and maintain adequate cash reserves to meet operational needs.</li><li>Implement and monitor cash handling procedures to minimize risks of fraud or theft.</li></ul><ul><li>Collaborate with the hotel's executive team to develop financial strategies that support overall business objectives.</li></ul><ul><li>Conduct financial analysis to assess investment opportunities, cost-effectiveness on various initiatives.</li><li>Provide tools for future planning and control.</li><li>Ensure that invoices and petty cash are paid and recorded correctly.</li><li>Ensure that remittances are received and recorded correctly</li><li>Support the preparation and processing of journals for all transactions at month-end ensure these are correctly recorded in the general ledger and prepare financial statements accordingly.</li><li>Lead and supervise the finance team, including accountants and financial analysts, providing guidance and support in their roles.</li><li>Facilitate training and development opportunities to enhance the team's financial acumen.</li><li>Ensure that all financial reports are submitted accurately and on time.</li><li>Ensure smooth management of the accounting department and refer those matters that are relevant to the Financial Controller.</li><li>Oversee the implementation and monitoring of internal controls to safeguard assets, mitigate financial risks, and detect any potential discrepancies or fraudulent activities.</li><li>Ensure all historical information is filed in a way that provides easy access, including microfilming or other storage where necessary.</li><li>Organize vacation planning for the Finance and Accounts Department.</li><li>Protect the owners and the management company’s interest in the hotel assets and operations.</li><li>Participates in, and contributes to all material property decisions, providing financial leadership.</li><li>Consults with, and supports activities of RVP & Managing Director and members of Executive Committee.</li><li>Understand and manage the Management Agreement terms, priorities, performance tests and incentive fees distribution requirements</li><li>Manage and control the Owner’s monthly reporting package as per Hotel Management Agreement (HMA).</li><li>Maintain confidentiality of proprietary information at all time</li><li>Liaise with Owners and Accor Regional Office in a courteous and professional way, respond with complete and accurate information</li><li>Maintain transparent communication with Owners, providing regular, detailed financial reports to ensure they are informed of the hotel's performance, profitability, and investment opportunities.</li><li>Provide financial insights and strategic recommendations to the hotel management and ownership to guide decision-making, ensuring sustainable growth and profitability.</li></ul><br>Qualifications<br><br><p><strong>EXPERIENCE & QUALIFICATIONS</strong></p><br><ul><li>Degree in Finance, Accounting or a related field & professional accounting qualification</li><li>Minimum 5 years’ experience in a hotel in an Executive role</li><li>Excellent leadership skills with the ability to manage and motivate finance teams.</li><li>Strong verbal and written communication skills to effectively interact with owners, senior management, and other departments.</li><li>Strong analytical skills with a keen eye for detail and a proactive approach to solving financial issues.</li><li>Ability to assess financial risks and implement strategies to mitigate them.</li></ul><p><strong>AND ABOVE ALL</strong></p><br><ul><li>Embrace the Raffles brand promise and luxury in your role and in all your interactions.</li><li>Foster an inclusive environment where every individual feels valued and respected</li><li>Create an environment where colleagues are empowered, supported and recognized</li><li>Drive top performance to achieve exceptional results</li></ul><br>Additional Information<br><br><p><strong>Employee Benefits: </strong> </p><br><p>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong>discounted stays across Fairmont & Raffles properties</strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong></p><br><p>Respect:<br>We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. </p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.</p><br><p>Belonging:<br>We celebrate our differences. We support each other and we always stand together.</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that create unforgettable experiences. </p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.</p><br><p><strong>Diversity & Inclusion</strong></p><br><p>Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br><p><strong>About the Application Process: </strong></p><br><p>At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br> </div>
<h2 class="h5">Job description</h2>
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<p><b>Title:</b></p><br><br>Strategy & Transactions Director<br><br><p>(BACKGROUND CHECK REQUIRED)The Director plays a key leadership role in the profitable development and delivery of their designated Business Unit (BU). The individual is responsible for the development of a future vision for their allocated BU for the next five years. Optimizes results for customers as well as the company by establishing goals and objectives for operations and making operational decisions. Participates in early development of strategy through the implementation and execution phases. Typically requires an undergraduate degree in a related technical field and at least 15 years’ experience.</p><br><br><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>The Marketing Executive will assist the Marketing Manager in handling various marketing projects, focusing on social media presence and content production for clients. They are responsible for campaign execution, market research, and digital marketing efforts, serving as a key member of the marketing team. Success in this role requires strong time management, creativity, and communication skills, alongside the ability to analyze data and manage timelines effectively.</p></li></ul><p><br><strong>What You Will Do:</strong><br><br></p><p><strong>Campaign Execution</strong></p><p><br></p><ul><li><p>Implement marketing campaigns across various channels, including store activations, digital, print, social media, and email marketing.</p></li><li><p>Manage conversion rates as a key performance indicator.</p></li></ul><p><br></p><p><strong>Market Research</strong></p><p><br></p><ul><li><p>Conduct market research to gather intelligence about target audiences, market trends, and competitor activities.</p></li><li><p>Stay informed about industry trends and emerging marketing technologies to keep campaigns fresh and relevant.</p></li></ul><p><br></p><p><strong>Data Analysis</strong></p><p><br></p><ul><li><p>Analyze data and key performance indicators (KPIs) to evaluate the success of marketing campaigns.</p></li><li><p>Provide insights for optimization based on data analysis.</p></li></ul><p><br></p><p><strong>Support for Marketing Strategies</strong></p><p><br></p><ul><li><p>Work closely with the Marketing Manager to implement marketing strategies.</p></li><li><p>Contribute ideas and execute tactics to achieve marketing goals.</p></li></ul><p><br></p><p><strong>Digital Marketing</strong></p><p><br></p><ul><li><p>Manage and optimize digital marketing channels, including Facebook, Instagram, YouTube, TikTok, and LinkedIn.</p></li><li><p>Create and curate high-quality, engaging content for social media platforms, including text, images, videos, and multimedia content.</p></li><li><p>Monitor metrics such as follower growth, engagement rate, reach, and impressions.</p></li></ul><p><br></p><p><strong>Budget Management</strong></p><p><br></p><ul><li><p>Assist in managing marketing budgets, tracking expenditures, and ensuring campaigns stay within budgetary constraints.</p></li><li><p>Utilize marketing budget efficiently.</p></li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong project management skills.</p></li><li><p>Excellent communication and content creation skills.</p></li><li><p>Proficiency in digital marketing and social media platforms.</p></li><li><p>Ability to analyze market data and optimize campaigns.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>Bachelor’s Degree in Marketing.</p></li><li><p>3-4 years of marketing experience in a fast-paced, deadline-driven environment.</p></li><li><p>Ability to manage timeline-driven content projects.</p></li><li><p>Excellent written communication skills.</p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Develop and implement HR strategies aligned with organizational objectives.</p></li><li><p>Lead all HR functions including workforce planning, talent acquisition, performance management, employee relations, compensation & benefits, learning & development, and succession planning.</p></li><li><p>Drive organizational development initiatives and foster a high-performance culture.</p></li><li><p>Ensure compliance with UAE labor laws, HR policies, and governance frameworks.</p></li><li><p>Partner with senior leadership to support business transformation and strategic workforce initiatives.</p></li><li><p>Oversee employee engagement, retention, and talent management programs.</p></li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).</p></li><li><p>Extensive experience in senior HR leadership roles within large organizations.</p></li><li><p>Strong knowledge of HR best practices, organizational development, and talent management.</p></li><li><p>Excellent leadership, stakeholder management, and communication skills.</p></li><li><p>UAE/Dubai passport holders only.</p></li><li><p>Male candidates preferred.</p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Manage and maintain all project documents, ensuring they are accurate, up-to-date, and easily accessible for team members.</li><li>Implement and oversee a document control system that adheres to industry standards and project requirements, minimizing errors and delays.</li><li>Coordinate with project teams to collect, review, and distribute documentation, ensuring compliance with quality assurance processes.</li><li>Establish and enforce document management protocols, including version control, indexing, and archiving procedures.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Information Management, or a related field preferred.</li><li>Minimum of 3 years of experience in document control or records management within engineering or construction industries.</li><li>Familiarity with ISO standards and project management methodologies is highly valued.</li><li>Proficiency in document management software (e.g., Aconex, SharePoint) and MS Office Suite is essential.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Develop and implement comprehensive HSE policies and procedures that align with regulatory requirements and best industry practices.</li><li>Conduct regular risk assessments and hazard identification across all operations to proactively mitigate potential safety and environmental incidents.</li><li>Oversee and manage incident investigations, root cause analysis, and implement corrective actions to prevent recurrence.</li><li>Lead and coordinate emergency response planning and drills, ensuring preparedness for all potential scenarios.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Occupational Health and Safety, Environmental Science, Engineering, or a related field.</p></li><li><p>Professional certifications such as CSP (Certified Safety Professional), CIH (Certified Industrial Hygienist), or equivalent are highly desirable.</p></li><li><p>Demonstrated expertise in developing and implementing robust HSE management systems (e.g., ISO 14001, ISO .</p></li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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<p>+ **Manager, Partnership Management (** **Publisher Partnerships & Licensing)** + **Sales Director, Publisher Partnerships & Licensing** + **Location:** **UK/** EMEA/Egypt Flexible **The Opportunity** Pearson is seeking a high-impact **Manager, Partnership Management (Publisher Partnerships & Licensing)** to lead and transform a core global business into a **scalable partnerships and platform growth engine** . This role aligns to industry titles such as **Sales Director, Publisher Partnerships & Licensing.** This role owns and grows an established **~£8.8m global revenue base** , while unlocking new revenue streams across **strategic publisher partnerships, multi-publisher content aggregation, and SaaS/platform opportunities** . You will operate at the intersection of **sales, partnerships, and digital innovation** , building a global ecosystem of publisher partners and positioning Pearson as a **platform partner of choice** in the evolving learning landscape. **What You’ll Do** **Drive Revenue & Growth** + Own and grow **~£8.8m global licensing and partnership revenue** + Build and deliver a **strong commercial pipeline** , driving new business and expansion + Develop new revenue streams across: + Licensing + Content aggregation + SaaS and platform partnerships **Build Strategic Publisher Partnerships** + Create and scale a **global network of publisher partners** , including local-language and regional providers + Shift from transactional licensing to **long-term, value-based partnerships** + Expand third-party content into Pearson’s platforms to strengthen the overall portfolio **Lead Platform & SaaS Partnership Development** + Identify and develop **platform-led and SaaS opportunities** with global publishers + Position Pearson platforms as **solutions for partner growth** , not just content distribution channels + Work closely with Product and Sales to bring **new partnership models to market** **Lead Complex Negotiations** + Own and lead **high-value global negotiations** with publishers and strategic partners + Evolve and standardize contract frameworks to support scalability and growth + Optimize commercial outcomes across new deals, renewals, and partnerships **Deliver Through a Global Team** + Lead and develop a **globally distributed team of partnership and licensing specialists** + Build capabilities in: + Strategic partnerships + SaaS / platform selling + Data-led decision making + Drive a mindset shift from **transactional to growth-oriented partnerships** **Influence Across the Business** + Act as a key leader across **Sales, Product, Finance, Legal, and regional teams** + Align stakeholders around partnership strategy and growth priorities + Provide insights and strategic direction to support portfolio expansion and innovation **What We’re Looking For** We’re looking for a **commercially driven leader with a strong partnership mindset and digital fluency** : + Proven experience owning and growing **multi-million revenue targets** + Strong track record in **complex deal-making and negotiations** + Experience building and scaling **strategic partnerships or ecosystems** + Exposure to **digital, SaaS, platform, or marketplace business models** + Ability to lead **global, cross-functional teams** in a matrixed environment + Strategic thinker with the ability to translate vision into **commercial execution** **Why This Role** This is a **transformation role with real strategic impact** : + Shape the evolution of Pearson’s **global partnerships model** + Build a **scaled, multi-publisher content ecosystem** + Drive the shift toward **platform and SaaS-based revenue streams** + Operate with visibility and influence across **senior leadership and global markets** **About Pearson** At Pearson, we are committed to building a more **accessible, digital, and globally connected learning ecosystem** . This role plays a key part in how we partner, scale, and deliver content to learners worldwide. **Your rewards & benefits** We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too. Please see our attractive benefits here: Pearson Jobs – Benefits **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** Relationship Management **Job Family:** GO\_TO\_MARKET **Organization:** Higher Education **Schedule:** FULL\_TIME **Workplace Type:** Remote **Req ID:** 24868</p><br> </div>
<p>Roles & responsibilities</p><p>Conduct outbound calls to potential customers, delivering tailored pitches to meet their specific needs and drive sales.</p><p>Engage in active listening during calls to identify customer preferences and address queries effectively.</p><p>Maintain a comprehensive database of customer interactions, ensuring accurate and up-to-date records to facilitate follow-up.</p><p>Collaborate with the marketing team to align sales strategies with current promotions and campaigns, enhancing overall effectiveness.</p><p>Set and achieve daily, weekly, and monthly sales targets, demonstrating a results-driven attitude to maximize performance.</p><p>Follow up with leads generated from marketing efforts, ensuring timely responses and nurturing prospects through the sales funnel.</p><p>Provide exceptional customer service during and after the sales process, fostering strong relationships and promoting customer loyalty.</p><p>Stay informed about industry trends and competitor offerings to effectively position products and services in discussions.</p><p>Participate in training sessions and workshops to continuously improve sales techniques and product knowledge.</p><br><br><p><strong>Desired Candidate Profile</strong></p><p>0-5 years of experience as Tele sales Representative or similar customer service or sales role.</p><p>Ability and willingness to learn about products and services</p><p>-Patient and friendly personality.</p><p>-Team player.</p><p>-Good time-management skills.</p><p>-Great interpersonal, communication, presentation and negotiation skills.</p><p>-Good negotiation skills.</p><p>A bachelor's degree in business, marketing, or a related field is preferred to provide a solid foundation in sales principles.</p><p>1-3 years of proven experience in tele sales or a similar role, showcasing a track record of meeting or exceeding sales targets.</p><p>Candidates of any nationality are welcome, promoting a diverse and inclusive work environment.</p><p>Fluency in English is mandatory, while proficiency in additional languages can be beneficial in reaching a broader customer base.</p><p>Excellent communication and persuasion skills are critical for effectively engaging customers and closing sales.</p><p>A proactive and resilient attitude is necessary to handle objections and maintain motivation in a competitive sales environment.</p><p>Physical presence and energy during calls are important, as a lively demeanor can significantly influence customer engagement.</p>