Sales Engineer Jobs in UAE

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Service &amp; Technical Lead is responsible for managing all after-sales service operations for the sanitaryware business, ensuring high levels of customer satisfaction, technical support, and service excellence. The role serves as the primary technical interface between the company, customers, suppliers, and internal stakeholders, ensuring effective resolution of service issues, efficient spare parts management, and continuous improvement of service delivery standards.</p><p>The incumbent will actively engage with key B2B customers including developers, facility management companies, contractors, consultants, and strategic clients such as Dubai Airports, Emaar, and other major accounts to support product performance, technical requirements, and service commitments.</p><p>What you will do :</p><p>After-Sales Service Management</p><ul><li><p>Lead and manage all after-sales service activities across the sanitaryware product portfolio.</p></li><li><p>Ensure timely response and resolution of service requests and warranty claims.</p></li><li><p>Establish service standards and service level agreements (SLAs).</p></li><li><p>Monitor service quality and customer satisfaction levels.</p></li></ul><p>Client Complaint Management</p><ul><li><p>Act as the primary escalation point for customer complaints.</p></li><li><p>Conduct root-cause analysis and implement corrective actions.</p></li><li><p>Ensure complaints are resolved within agreed timelines.</p></li><li><p>Maintain records of complaints and service interventions.</p></li></ul><p>Spare Parts &amp; Inventory Management</p><ul><li><p>Manage spare parts inventory to ensure product support continuity.</p></li><li><p>Monitor stock levels and forecast spare parts requirements.</p></li><li><p>Coordinate with procurement and suppliers to maintain optimum inventory levels.</p></li><li><p>Minimize stock-outs and excess inventory.</p></li></ul><p>Supplier &amp; Manufacturer Coordination</p><ul><li><p>Liaise with manufacturers and suppliers regarding product issues, warranty claims, and spare parts availability.</p></li><li><p>Ensure timely procurement and replenishment of critical components.</p></li><li><p>Support technical discussions and product improvement initiatives.</p></li></ul><p>Technical Support &amp; Product Expertise</p><ul><li><p>Provide technical guidance to sales teams, project teams, and customers.</p></li><li><p>Conduct product troubleshooting and technical assessments.</p></li><li><p>Support product demonstrations and technical presentations.</p></li><li><p>Train internal teams on product features, installation standards, and maintenance requirements.</p></li></ul><p>Reporting &amp; Performance Management</p><ul><li><p>Prepare periodic reports on service performance.</p></li><li><p>Track service KPIs and customer satisfaction metrics.</p></li><li><p>Present recommendations for operational improvements.</p></li><li><p>Report inventory performance and supplier responsiveness.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Proven ability to manage after-sales service</strong>, ensuring timely resolution of customer complaints, warranty claims, and adherence to service level agreements (SLAs).</p></li><li><p><strong>Excellent stakeholder management and communication skills</strong>, with experience working closely with developers, contractors, consultants, and facilities management companies.</p></li><li><p><strong>Strong analytical and organizational skills</strong>, with experience in root-cause analysis, inventory management, service quality monitoring, and driving high customer satisfaction.</p></li></ul><br><p><strong>What equips you for the role:</strong>&nbsp;</p><br><ul><li><p>Bachelor degree in relevant engineering discipline</p></li><li><p><strong>5+ years of experience</strong> in sanitaryware, plumbing products, building materials, or a related industry, with strong exposure to after-sales service operations in UAE</p></li></ul><p></p></section>

Customer Experience & After-Sales Operations Manager - Luxury Furniture <br>Job Overview<br>The Customer Experience & After-Sales Operations Manager will oversee the end-to-end customer journey from sales order processing through delivery, installation and after-sales service. The role will ensure that customer orders are processed accurately and efficiently, while coordinating with Sales, Production, Logistics, Delivery, Installation and Service teams to provide a seamless premium customer experience. The position will also take ownership of customer complaints, claims, repairs, replacements and service issues, ensuring timely resolution and maintaining high customer satisfaction.<br>Key Responsibilities<br>Oversee the end-to-end sales order process, from confirmed order through delivery and installation. Ensure customer orders, quotations, product details, delivery requirements and documentation are accurate and complete. Coordinate closely with Sales, Sales Admin, Production, Logistics, Delivery and Installation teams to ensure smooth order fulfilment. Monitor order status, product availability, delivery schedules and installation timelines. Keep customers informed about order progress, delivery schedules and installation requirements. Act as the key point of escalation for customer concerns and operational issues. Manage after-sales service, customer complaints, product claims, delivery damages and installation issues. Coordinate with technical, QA/QS and service teams to assess and resolve customer claims. Manage repairs, replacements and goodwill solutions within approved company guidelines. Follow up with internal teams and third-party service providers to ensure issues are resolved within agreed timelines. Monitor customer satisfaction throughout the delivery, installation and after-sales journey. Identify recurring customer issues and recommend improvements to processes and service quality. Develop and implement SOPs and processes to improve customer experience and after-sales efficiency. Maintain accurate records of orders, customer complaints, claims and service cases in the ERP/CRM system. Prepare regular reports and dashboards covering order status, delivery, installation, claims, complaints and customer satisfaction. Manage and monitor third-party delivery and installation partners against agreed service standards. Lead and support the Sales Administration / Customer Service / After-Sales team. Drive continuous improvement in order processing, fulfilment and after-sales operations.<br>Education & Experience<br>Bachelor's or Master's degree in Business Administration, Operations, Supply Chain, Logistics, Customer Experience or a related field.8+ years of experience in Sales Operations, Customer Experience, Order Management, After-Sales, Customer Service or Order Fulfilment. Previous experience in a managerial or senior process ownership role. Strong experience in sales order processing and order fulfilment. Hands-on experience managing delivery, installation, customer complaints and after-sales service. Experience in furniture, interiors, luxury retail, kitchens, wardrobes, made-to-order products or project-based businesses is preferred. Experience working with ERP/CRM systems, preferably Microsoft Dynamics. Experience managing internal teams and external service providers. Strong understanding of customer claims, repairs, replacements and service recovery.<br>Key Skills<br>Customer Experience Management After-Sales Operations Sales Order Processing Order Fulfilment Delivery & Installation Coordination Customer Claims & Complaint Management CRM / ERP Management Service Recovery Process Improvement Team Management Stakeholder Management Reporting & KPI Management Problem Solving Strong Communication & Negotiation

Group Head of Global Transaction Banking Sales???? GCC Region | Banking<br>A leading bank in the GCC is looking to appoint a Group Head of Global Transaction Banking Sales to lead its GTB sales strategy across multiple international markets.<br>This is a senior leadership opportunity for an experienced Transaction Banking sales professional with a strong track record across Cash Management and Trade Finance, together with significant international banking experience.<br>Key responsibilities:• Lead the Group's Global Transaction Banking sales strategy across international markets.• Drive revenue growth across Cash Management, Trade Finance and Working Capital solutions.• Lead and develop a regional/global sales team through direct and indirect reporting lines.• Build senior relationships with multinational corporates and corporate treasurers.• Provide Treasury Advisory and structure sophisticated Cash Management solutions.• Lead complex Trade Finance transactions including Open Account, Structured Trade, Commodity and Inventory Finance.• Partner with Corporate Banking, Product, Credit, Risk and Operations to deliver end-to-end client solutions.<br>Key requirements:• Minimum 15 years' experience in GTB business development and sales.• At least 10 years within an international bank sales environment.• Proven regional/global sales leadership experience.• Minimum 5 years' experience in Cash Management sales and 5 years in Trade Finance sales (concurrent experience will be considered).• Experience across at least two regions, with Middle East experience mandatory and Europe and/or Asia preferred.• Strong Treasury Advisory experience working with corporate treasurers and multinational clients.• Extensive experience in Trade Finance structuring, including Structured Trade, Commodity and Inventory Finance.• Strong credit knowledge, including credit structuring and drafting.• Credit trained/certified is mandatory.• Strong people leadership and stakeholder-management capabilities.<br>If you are an experienced Global Transaction Banking / Cash Management / Trade Finance sales leader interested in a senior Group-level opportunity in Dubai, please get in touch.

<p>Operations & Sales Coordinator Location: Dubai, UAE Department: Region EMEA – Local Operations Industry: Road Transport | Trucking | Container Logistics | Port Operations About the Role We are looking for an experienced Operations & Sales Coordinator with a strong background in road trucking and container transportation. This role is ideal for candidates who have worked with transport/trucking companies managing heavy truck operations, container movements, port logistics, and domestic road freight, while also supporting sales by maximizing fleet utilization. Please note: This is NOT a general logistics role. We are specifically seeking candidates with experience in road trucking operations and container transportation. Key Responsibilities • Coordinate daily road trucking operations and ensure smooth transportation of containers across the UAE. • Plan and optimize truck schedules to maximize fleet utilization. • Coordinate with drivers, carriers, subcontractors, workshops, and port operators. • Monitor container movements between ports, warehouses, and customer locations. • Act as the primary point of contact for customers regarding transport operations. • Resolve operational issues and ensure agreed KPIs and SLAs are achieved. • Prepare operational and performance reports. • Maintain excellent customer service while ensuring timely deliveries. Sales Responsibilities • Generate business by utilizing available truck capacity for domestic transportation jobs. • Develop relationships with freight forwarders, shipping lines, import/export companies, and transport customers. • Identify new business opportunities within the UAE road transport market. • Negotiate transport rates and service agreements. • Support revenue growth by maximizing truck utilization and reducing empty return trips.</p><p>• Bachelor's Degree in Business, Supply Chain, Logistics, or a related field. • Minimum 3–5 years of UAE experience in a Road Transport/Trucking company (Mandatory). • Hands-on experience managing heavy truck operations and container transportation. • Experience coordinating port operations and container movements. • Proven sales experience in generating domestic trucking business and utilizing excess fleet capacity. • Strong understanding of UAE road transport operations and container logistics. • Excellent communication and customer service skills. • Experience using transport management systems, GPS tracking, or fleet management software. • UAE Driving License is mandatory. • Fluency in English is required. Hindi and Urdu are highly preferred. Preferred Background Candidates with experience from companies such as: • DP World Logistics • Tristar Group • GAC Logistics • Emirates Transport (Trucking Division) • RSA Global (Road Transport) • Noatum Logistics • Al Masaood Logistics • Al Naboodah Logistics • Bin Hafeez General Transport • Al Faris Group • Al Marwan Heavy Transport • Ghantoot Transport • Important We are only considering candidates with experience in road trucking, container transport, and port operations. General logistics, courier, warehouse, bus, van, bike delivery, passenger transport, or 3-ton pickup experience will not be considered.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><br><br><br><p><b>Purpose of the role</b></p><br><br><p>To develop and execute sales strategies to generate new business, maintain and grow relationships with existing clients, and achieve revenue targets.&nbsp;</p><br><br><br><p><b>Accountabilities</b></p><br><br><ul><li>Development and maintenance of relationships with clients, understanding their financial needs and objectives.</li><li>Presentation and pitching of financial products and services to clients, tailored to their requirements.</li><li>Liaison between clients and internal teams, ensuring smooth execution of client requests.</li><li>Stay updated on market trends, financial products, and industry regulations.</li><li>Collaboration with research analysts and other teams to provide clients with insights and market updates.</li><li>Negotiation of terms and agreements with clients to finalise sales transactions.</li></ul><br><p><b>Vice President Expectations</b></p><br><br><ul><li>To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..</li><li>If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..</li><li>If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..</li><li>OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..</li><li>Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.</li><li>Manage and mitigate risks through assessment, in support of the control and governance agenda.</li><li>Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.</li><li>Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.</li><li>Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.</li><li>Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.</li><li>Adopt and include the outcomes of extensive research in problem solving processes.</li><li>Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.</li></ul><br><p>All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.</p><br><br><br><br><p>Join us within Global Markets Fixed Income Sales as a VP in MENA coverage in Dubai. You will be responsible for developing and deepening relationships with institutional clients, originating and executing fixed income and credit flow opportunities, and driving cross-asset collaboration across the wider business.</p><br><br><br><p>You will possess strong expertise in credit markets, a proven track record in client coverage within the region, and the ability to identify and deliver solutions across a broad range of products.</p><br><br><br><p>We're looking for a highly motivated and commercially minded professional with excellent communication, negotiation, and stakeholder management skills. You will have strong market knowledge, a client-centric approach, and an entrepreneurial mindset focused on delivering results. You should be able to build trusted relationships, identify opportunities, and thrive in a fast-paced, collaborative trading and sales environment.</p><br><br><br><p><b><span>To be successful you should have</span></b></p><br><br><ul><li><span>Strong expertise in Fixed Income / Credit markets and flow products.</span></li><li><span>Proven experience in institutional client coverage and relationship management within the MENA region.</span></li><li><span>Demonstrated ability to originate and execute credit flow transactions in cash bonds, CDS, and derivatives.</span></li><li><span>Strong teamwork and collaboration skills, with the ability to cross-sell into Rates, FX, and Equities.</span></li></ul><br><p><b><span>Additional skills of value include:</span></b></p><br><br><ul><li><span>Excellent verbal and written English language – Arabic beneficial but not essential</span></li><li><span>Experience delivering cross-asset and structured financing solutions.</span></li><li><span>Strong commercial mindset with excellent pipeline and opportunity management discipline.</span></li><li><span>Proven ability to build professional networks, originate new business opportunities, and expand client relationships.</span></li></ul><br><p><span>You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.</span></p><br><br><br><p><span>The position is based in our Dubai Office.</span></p><br><br><br><p>This role is deemed as a Certified role under the PRA &amp; UK Financial Conduct Authority - Individual Accountabilities Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks</p><br><br><br><br><br> </div>