Jobs in Tourism Sector in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>As part of the AbbVie, and Leadership team of AA MEA, develops and/or implements the compliance and governance program across the region. Works to adapt / implement corporate policies and procedures, develop Affiliate SOPs wherever required for the implementation of compliance program, develop and provide relevant training for employees and third parties on compliance related topics. Provides compliance guidance, advice and support to Affiliate and Regional Leadership Teams and General Manager. Monitor compliance due diligence reviews of third parties and compliance vetting of specific transactions. Engages in risk assessment exercises and business projects to ensure compliance requirements are met. Helps identify monitoring needs and perform monitoring activities to minimize compliance risks. Conducts reviews and investigations on specific compliance issues.</p><br><p>In addition, the post holder will implement the corporate ethics program across MEA affiliates, adapting the program where necessary and providing ethics training and support.</p><br><p><strong>Enterprise Mindset:</strong></p><br><p>One of the most crucial elements of the OEC role is cultivating an Enterprise Mindset. Thinking beyond the individual functions of the immediate affiliate and focus on driving value for the entire organization. Making decisions that serve the broader company’s long-term objectives is cultivating an Enterprise Mindset.</p><br><p><strong>Talent Magnet:</strong></p><br><p>The ability to attract, develop, and retain talent is crucial to building a strong organization. Being a “Talent Magnet” means that people are drawn to your leadership because of the culture and opportunities you create.</p><br><p><strong>Main duties and&nbsp;responsibilities:</strong></p><br><ol><li><strong><u>Commercial Support: 30% </u></strong><ul><li>Provide guidance and advice to AbbVie Affiliate Leadership Team, commercial teams in country, and/or region across business division, proactively supporting compliance matters to minimize risk.</li><li>Attends, guides and actively participates in Affiliate/ Regional Leadership Team and Compliance Committee</li><li>Conduct ongoing risk assessment of third-party activities and any other areas of activity that require regular review. Conduct routine and ad hoc reviews and resolve noted issues.</li><li>Monitor due diligence activities as needed for both current and new third parties in accordance with AbbVie policies and procedures.</li></ul></li></ol><ol><li><strong><u>Compliance Policies and Procedures: 25%</u></strong><ul><li>Create and establish appropriate country policies, procedures, and standards to mitigate compliance risk within AA MEA Affiliates. Establish and maintain the training matrix for affiliates and monitor compliance related training completed.</li><li>Work closely with the regional compliance representatives, MEA leadership team, and Country Manager to understand the risk environment and implement adequate compliance policies, procedures, and standards across the business.</li><li>Provide guidance on AbbVie and Allergan Aesthetics’ compliance expectations and review both internal and third-party controls and standards and collaborate with relevant teams to resolve any issues.</li></ul></li></ol><ol><li><strong><u>Compliance Training and Monitoring program: 15%</u></strong><ul><li> Develop and provide relevant, engaging, and interactive compliance training for internal employees and with Allergan Aesthetics’ business partners’ employees or agents, as appropriate.</li><li>Ensure training materials are effectively and accurately communicated to employees or agents. Update business divisions and other support functions, as appropriate, on relevant compliance news, alerts, and other developments.</li><li>Support and implement the compliance monitoring program across country with the focus on prevention of compliance issues and appropriate risk management. Perform monitoring, awareness, and education activities across the company.</li></ul></li></ol><ol><li><strong><u>Compliance</u></strong> <strong><u>Investigation and Reporting: 20%</u></strong><ul><li>Managing compliance deviations, escalating matters appropriately to International Compliance.</li><li>Support (as needed) ad hoc investigations into potential compliance issues as agreed with International Investigations team.</li><li>Prepare and maintain regular progress reports and updates on compliance reviews for MEA management and International Compliance.</li><li>Identify gaps and pitfalls within current compliance controls to ensure those issues could be resolved or mitigated to prevent potential misconduct.</li></ul></li></ol><ol><li><strong><u>Leading People: 10%</u></strong></li></ol><ul><li>Lead, support, and develop the OEC team enabling them to fulfill their potential.</li><li>Establish, review, and recommend changes for organizational structure so that the structure within the country maximizes organizational performance.</li><li>Lead activities around performance management, talent management, motivation, development, and succession planning for Allergan Aesthetics’ employees.</li><li>Ensure that AbbVie WWW culture is embedded in all business practices.</li></ul><ol><li><strong><u>External Relationships/ Main Contacts:</u></strong></li></ol><p>Ensure the development of a broad network of productive relationships with key contacts, opinion leaders, authorities, regulatory authorities and agencies, payers, industry associations, trade, academic, and patient care groups.</p><br><ul><li>APAC MEA OEC Director</li><li>Affiliate and Regional Management Teams</li><li>Regional General Manager</li><li>Heads of the functional teams based across MEA Affiliate Countries, including Regulatory, Legal, HR, Finance, and others</li><li>MEA and APAC MEA Compliance Department</li><li>Business partners – distributors, wholesalers and other third parties</li></ul><br>Qualifications<br><br><p><strong>1. Education and Experience:</strong></p><br><ul><li>University degree or equivalent (scientific, business or legal)</li><li>Minimum of 7 - 10 years of experience in a senior leadership role, preferably in the pharma, consumer healthcare, or related industries</li><li>Relevant experience working in healthcare compliance role</li><li>Experience in establishing and running compliance programs for ABAC risk</li><li>Excellent communication skills, fluent in English (written and oral)</li></ul><p><strong>2. Leadership and Management Skills:</strong></p><br><ul><li>Strong leadership skills with the ability to inspire and motivate cross-functional teams</li><li>Experience managing direct reports and leading a team towards achieving targets and objectives</li><li>Strong analytical and critical thinking skills to identify opportunities, develop strategies, and make data-driven decisions</li><li>Excellent communication and people skills to effectively engage and influence stakeholders at various levels within the organization</li><li>Ability to manage and prioritize multiple projects and initiatives simultaneously</li></ul><p><strong>5. Language and Cultural Competence:</strong></p><br><ul><li>Fluent in English and proficiency in other languages spoken in the MEA region is highly advantageous</li><li>Cultural sensitivity and ability to work effectively in a diverse and multicultural environment</li></ul><p><strong>6. Travel:</strong></p><br><ul><li>Willingness to travel within the Affiliate and across the region and occasionally internationally as required for business needs.</li></ul><br>Additional Information<br><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>Our Corporate Communications, Marketing and Brand team is responsible for conveying essence of Emirates Group. Our team is pivotal in representing the attitudes, beliefs and goals of our organisation across the globe, both internally and with our customers alike!</p><br><br><p>The Video Editor will be responsible for the in house video creation process, the overall production to assemble and edit footage together with other media elements based on the creative brief and distribution of video assets. Support the Visual Services team in the overall production and distribution of video assets. Collaborate with the internal stakeholders, in consultation with the Visual Services Manager for the production of high-quality assets for brand and marketing, to bring the Emirates and dnata brands to life in the most powerful and authentic way possible given their unparalleled understanding of the brand guidelines, production expertise and technical knowledge to comply with industry best practices.</p><br><br><p><strong>In this role you will:</strong></p><br><br><ul><li>Collaborate with various stakeholders to understand the brief, define the post-production scope, develop a creative solution and deliver the video project on time with consistency in high quality and creativity as per the brand guidelines.</li><li>Assist with the camera, sound and lighting set up within the in-house Studio, extending logistics and production support to facilitate the filming requirements for corporate leadership messages, internal communications and media interviews with senior management.</li><li>Organise the CCMB asset library consisting of historical information and digital data. Ensure the archiving system enables sorting, searching and retrieval of video files for distribution. Develop a catalogue, independently and proactively, to maintain a record of the Group's historical information for future reference.</li><li>Maintain the in-house editing systems by backing up the editing platform every week to optimise the internal storage capacity for ongoing projects. Renew paid subscriptions of all media applications annually with approval from the Visual Services Manager.</li><li>Research, recommend and initiate the assessment of the in-house production and post-production equipment to put forward feasible recommendations for the Visual Services Manager to prepare a business case to upgrade / replace hardware and software. The recommendation should be based on technical specifications in comparison with professional broadcast standards, ensuring the quality of assets created and distributed conforms with current industry standards for all online and offline media.</li><li>The primary responsibility is to handle CCMB?s post-production requirements as the video editor using editing tools available in-house to create video content in consultation with stakeholders. This involves selecting the best quality footage to develop a video timeline, creating visual effects and motion graphics, syncing audio with video, colour balance and mix the media sources to enhance the quality. The video editor may assist with recording voiceovers, sourcing music tracks and sound to finish and deliver the video project for viewing and ultimately for broadcast as per the required specifications.</li><li>Develop best practice guidelines to share video templates with production partners, ensure the brand idents, typography, graphics and any b-roll footage supplied is applied correctly as per brand and product standards. Take into account the different types of platforms, encoding specifications and video file formats which are optimum for each broadcast channel.</li><li>Ensure the successful delivery of the production and post-production requirements set by Global Brand, Marketing Operations, Sponsorship and Events, Corporate Affairs and Social Media, and other business units across The Emirates Group.</li><li>Support the Visual Services Manager in cost management and to increase productivity utilising the company's resources appropriately (financial and non-financial).</li><li>Encourage and build relationships with internal stakeholders and external production partners to achieve a high level of service, create competition to add value and benefit to the Group?s business objectives.</li></ul>Qualification<p><strong>To be successful in this role, you must meet the below requirements:</strong></p><br><br><ul><li>Degree in Film production or related field.</li><li>5+ years experience in Video Editor in a Post-production studio.</li><li>Trained and experienced in using visual media editing software such as Adobe Premiere and After Effects, and has a technical understanding of the various video formats and media types for online and social channels.</li><li>Technical knowledge in operating filming equipment such as broadcast cameras, studio lighting and sound recording kit.</li><li>Ability to work well in a high-pressure environment and deliver with speed to meet deadlines without compromising on quality and brand standards.</li><li>Demonstrate a solid understanding of the video production process to define professional guidelines and apply brand standards.</li><li>Excellent communication skills to collaborate with internal and external resources.</li><li>The ability to work independently, prioritise and time-manage whilst working on several projects simultaneously under tight deadlines.</li><li>A demo reel or portfolio of past projects that demonstrate creative and technical expertise in video editing and recording.</li></ul><p>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers, so if you're looking for a challenging and rewarding opportunity, apply today and join our team!</p><br><br>Salary &amp; benefits<p><span>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Who We Are</p><br><br><p>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.</p><br><br><p>What You'll Do</p><br><br><p>As a dynamic, driven Executive Assistant (EA), you will provide executive administrative support for a team of Managing Director &amp; Partner(s), and/or Partner(s) taking full responsibility for the maintenance of a demanding schedule. Represent BCG to all internal and external contacts in a manner consistent with BCG’s value statement.&nbsp;</p><br><br><br><p>While consultants spend most of their time at the client site, back here at home office, the Operations Team that consists of a group of really smart, team-oriented people will surround you.&nbsp; EAs actively participate in office life, are flexible and willing to help fellow team members, and collaborate across functions.</p><br><br><br><p>YOU'RE GOOD AT&nbsp;&nbsp;&nbsp;</p><br><br><ul><li>Managing and maintaining busy outlook calendars highlighting potential conflicts, managing end-to-end travel logistics (bookings &amp; amendments of flights, hotels, cars etc), conference calls, meetings etc.</li><li>Utilizing efficiency tools such as ShareCal and Loop to improve scheduling effectiveness</li><li>Developing working relationships with external clients and their assistants to facilitate the information flow and scheduling process&nbsp;</li><li>Embracing and utilizing AI-powered tools to enhance productivity and administrative efficiency; proactively seeking opportunities to upskill and integrate emerging technologies into daily workflows</li><li>Maintaining and developing working relationships with various BCG support staff members to maintain information flow and scheduling process&nbsp;&nbsp;</li><li>Organizing and scheduling client and internal meetings and events; prepare logistics/equipment arrangements&nbsp;&nbsp;</li><li>Providing vacation cover to other Executive Assistants</li><li>Coordinating meetings, arranging conference bridges, reserving conference rooms, organizing catering&nbsp;</li><li>Where appropriate preparing and circulating meeting agendas and materials, attend meetings, take and distribute meeting notes, follow up on action items&nbsp;&nbsp;</li><li>Providing administrative support to PA events: prepare invitation mailings, manage responses, arrange catering, venues and on the ground support&nbsp;</li><li>Organizing and maintaining online systems for PA&nbsp;&nbsp;&nbsp;</li><li>Managing client contacts for CRM/Contact Management&nbsp;&nbsp;</li><li>Organizing and maintaining electronic filing system&nbsp;&nbsp;</li><li>Preparing weekly timesheets and expense reports&nbsp;&nbsp;</li><li>Maintain highest level of internal and external confidentiality</li></ul><p><strong>Please note that this role is maternity cover&nbsp; for 12 months.</strong></p><br><br><p>What You'll Bring</p><br><br><ul><li>A minimum of 4-5 years’ experience in a fast-paced environment supporting senior executives is strongly preferred.</li><li>Strong service orientation:<ul><li>Maturity and flexibility to work both independently and in cooperation with others</li><li>High level of self-motivation and initiative</li><li>Willingness to exercise good judgment and make decisions based on logic and common sense</li></ul></li><li>Excellent organizational skills<ul><li>Ability to anticipate alternate solutions and be prepared with contingency plans as needed in a calm and efficient manner</li><li>Superior attention to detail and accuracy</li><li>Follow through/ownership of tasks to completion</li><li>Willingness to consistently check and double-check all aspects of Partner/Principals schedule (including travel, client meeting preparations and materials)</li></ul></li><li>Ability to multi-task and complete a variety of projects in a fast-paced environment</li><li>Ability and willingness to work overtime on projects and tasks as required</li><li>Knowledge and experience of the Middle East and local practices</li><li>Proficient computer skills: Windows, Word, Excel, PowerPoint, Outlook</li><li>Organizational skills: ability to handle competing priorities and to work effectively in a Challenging, fast-paced environment</li><li>Service oriented, flexible, attentive to detail team player</li><li>Ability to respect all BCG information as personal and confidential</li></ul><br><p>Who You'll Work With</p><br><br><p>You'll be working within a closely-knit EA team made up on Senior Executive Assistants, Executive Assistants and Admin Assistants all reporting into one of the four Team leaders who report into the Admin Services Senior Manager.&nbsp; You'll be supporting a team of Managing Director &amp; Partner(s), and Partner (s) and you'll work with the other administrative team members to back each other up and help each other out when things get extra busy or when someone is out of the office. The team is very collaborative and enjoys learning and mentoring each other. Your manager will be a great resource for support and trouble-shooting and will provide developmental guidance and support as your grow your career at BCG.</p><br><br><p>Additional info</p><br><br><p><strong>Please note that this role is maternity cover for 12 months. </strong></p><br><br><p>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. Click here for more information on E-Verify.</p><br><br> <br> </div>

Job Purpose<br><br>At Emirates, Strategic Planning is an essential part of our business and its success. We are a customer-focused organisation who is committed to developing comprehensive insights and recommendations to enhance our strategic operations. Our data-driven approach and dedication to quality drives our accomplishments and is demonstrated across our planning groups.<br><br>The Network Optimisation and Schedules Integration Manager will manage and represent Commercial Planning as the stake holder unit at the Network Control Centre (NCC), providing direction and support to ensure Commercial issues are appropriately addressed and resolved. Be jointly responsible for planning and decision making process at the NCC to ensure that the commercial objectives and overall corporate objectives are achieved with a focus on quick schedule recovery.<br><br>Design and develop operating procedures, process manuals and initiate new processes to carry out schedule adjustments to effectively match supply and demand across the Emirates route network to achieve higher revenue potential and cost savings. Lead, plan and organise to integrate long-term and short-term schedules in Central Schedule Repository (CSR) as this forms the fundamental source for updating Emirates flight schedules in all relevant systems.<br><br>In This Role, You Will<br><br>Generic: Audit the performance of the Network Optimisation & Charters Controllers (NO&CC) and provide instant decisions to all operational issues which need commercial input. Devise procedures, checklists, write and update business process manuals as well as provide professional expertise to NO&CCs to make time-bound critical decisions in order to capitalise revenue making opportunities and achieve significant cost savings through timely implementation of aircraft swaps and extra flights. Independently identify flights with high and low demand, review aircraft re-assignment options and recommend solutions to adjust capacity on a per flight basis, per route basis where seat supply is constrained in order to achieve unbudgeted incremental revenue and enhanced profits. Influence relevant stakeholders and take their input to develop alternatives in order to gain buy-in for changes. Establish the pattern of aircraft swaps and formulate trends to provide strategic decision making processes to senior management on the changing market dynamics so that future Operating Plans can be fine-tuned to take cognizance of such demand. Independently monitor weak performing/loss making flights and lead tactical price changes with commercial operations, where appropriate. Influence and negotiate with Area Managers/Sale Managers, SVP-COs and MCBDs to improve loads, failing which, recommend flight cancellation or downsizing of aircraft thereby mitigating the losses. Effectively seek and negotiate, on behalf of Manager Network Optimisation & Charters, with various aeronautical authorities/airport slot coordinators and ground service providers to obtain landing/handling permissions for operation of extra flights, charter flights and aircraft gauge changes. These ad-hoc operations are vital contributors for incremental revenues/profits. Manage tactically and create spare aircraft time to launch extra-sections during periods of high season and major world events like Haj, Umrah, Nowroz, Dubai Shopping Festival, Dubai Summer Surprise, Chinese New Year, etc., whilst simultaneously ensuring that schedule integrity is maintained. Manage the production of Emirates public timetables on a seasonal basis. Direct OAG timetable production house in the UK to ensure Emirates schedules are captured correctly and Emirates online and interline connectivity is built to provide maximum product exposure to the travelling public. Coordinate with the printers on design and layout of the timetables to enhance the visibility of Emirates? network and new city-pairs resulting in higher revenue potential. Specialized: (NCC/Network Optimisation) Steer the activities of all operational stakeholders, viz. Engineering Planning, Operations/Hub Control, Flight Dispatch, Crew Scheduling, Airport Services, Sky Cargo and DNATA, towards realization of incremental revenue/cost saving opportunities arising from aircraft reassignment/extra flights. Effective and timely coordination with these stakeholders will result in capitalisation of market demand and maximum utilisation of spare aircraft time leading to higher profits. Manage, evaluate and address all operational constraints and issues which could impact the commercial objectives of the company and co-ordinate to implement recovery plans assessing the revenue and cost benefits of such decisions. Identify threats and opportunities that may arise during any disruptions or deviations and be able to lead and provide direction to the Area/Airport Managers at the outstations to minimise service failures and customer inconvenience. Represent Commercial Planning at the FDU (Flight Disruption Unit) as and when it is activated for major schedule disruption, diversions etc. and also represent on all contingency response plans in the event of a serious aircraft incident or accident, heading up the Incident Support Units where applicable. Project manage charter flights throughout its life cycle, extend support to Manager Network Optimisation and Charters with the price quote and provide valuable inputs for an efficient charter operation, covering all commercial and operational aspects. These flights are of high business value and hence need skilful negotiations with internal and external stake holder to ensure efficient and smooth operations. Evaluate and manage the night curfew and slot constrains at various airports and co-ordinate with airport and regulatory authorities to obtain slot confirmation, landing/take-off permission of all aircraft which are off-schedule and re-plan the flights in order to comply, in case of deviations, with the local requirements and effectively manage the continued increase in slot constrained airports. Failure in complying with the regulatory requirements invites fines to the airline and possible loss of historic slot. Specialized: (Business Systems) Plan, develop and coordinate with EGIT to ensure ENCOM (Emirates Network & Capacity Optimisation Module), CSR (Central Schedule Repository) and other Network Optimisation systems are fully functional, are in line with the latest technological advancements and are capable of meeting Emirates' future business requirements. ENCOM and CSR are critical Tier-2 applications supporting many other departments in efficient management of Emirates' schedules and smooth functioning of the entire Airline. Conduct internal surveys of various other systems in the company that completely rely on schedule information sourced from Planning and direct EGIT to develop electronic links between these systems so that Emirates flight schedules are synchronised continuously to eliminate errors. This is of paramount importance given the criticality of the systems and their impact on revenue generation. Design and develop procedures to establish fool proof data filtration process in CSR and prevent leakage of confidential information and avoid exposure of company plans prematurely to the competition. Control the display of new destinations and new aircraft types in all internal and external systems in line with company confidentiality policies and at the same time configure systems to dynamically announce new destinations, schedule/aircraft changes at short notice to make the most commercial impact. Direct EGIT to develop ENCOM's Commercial Request Module, Extra Flight Request Module and Charter Flight Module that will be implemented across Emirates sales offices worldwide. This will add efficiencies and open additional revenue earning opportunities for the company. Impart training and audit the usage of systems to identity shortfalls and initiate process improvement. Direct EGIT to develop ENCOM's Commercial Request Module, Extra Flight Request Module and Charter Flight Module that will be implemented across Emirates sales offices worldwide. This will add efficiencies and open additional revenue earning opportunities for the company. Impart training and audit the usage of systems to identity shortfalls and initiate process improvement.<br><br>Qualification<br><br>To be considered for this role you must meet the below requirements:<br><br>Degree or Honours (12+3 or equivalent)8+ Years in Commercial/Sales/Research/Analysis Experience in Airline Industry specifically in Network optimisation/flight scheduling. Sound knowledge of flight scheduling, passenger charter sales, airline operations, aviation regulations. A broad based knowledge of commercial, operational and financial aspects of the airline industry. Excellent knowledge of IT systems. Excellent verbal and written communication skills. IATA SSIM chapter 4 - Standard schedules message procedures. IATA SSIM chapter 6 - Airport slot co-ordination procedures. IATA SSIM chapter 7 - Presentation and transfer of schedule data set. Computer literate with expertise in flight scheduling systems and thorough knowledge of IATA scheduling guidelines and electronic data transfer mechanisms.<br><br>At Emirates, we’re committed to helping our people grow and thrive. If you're ready for a rewarding and challenging career, apply today and become part of our world-class team.<br><br>Salary & benefits<br><br>Competive Salary<br><br>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website emiratesgroupcareers.com. Further information on what it's like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

. Job Purpose Provide reliable, responsive and secure day-to-day IT support across GJ Properties. The role is responsible for end-user support, user onboarding and access, office technology, network connectivity, telephony, business applications, meeting-room systems, digital displays and assigned physical-security/low-voltage systems. The IT Support Engineer acts as the first point of technical support, resolves issues within agreed service levels and escalates infrastructure, application or vendor issues when required.2. Key Responsibilities A. Service Desk & End-User Support· Provide Level 1 and Level 2 onsite and remote support for desktops, laptops, operating systems, corporate email, browsers, printers, scanners, peripherals and approved business applications.· Diagnose and resolve hardware, software, driver, connectivity and user-profile issues; escalate unresolved or high-impact incidents with clear technical findings.· Perform daily operational readiness checks for critical office technology, including designated PCs, meeting rooms, TVs/displays, sound systems, token/queue systems and other business-critical devices.· Prioritize urgent executive, boardroom and operational incidents to minimize business disruption and keep the Head of IT informed of critical issues and restoration status.· Maintain service records, troubleshooting notes and incident status so recurring issues can be identified and permanently addressed. B. User Onboarding, Offboarding & Access• Set up and configure new users, including Windows profiles, corporate email/signature, printer access, shared resources, phone extensions and approved business applications.• Provision and support user access to systems such as Net Suite, Salesforce, Sign Now and other company-approved platforms based on authorized requests and assigned roles.• Support employee transfers and exits by changing or revoking access, recovering IT assets and confirming that accounts are disabled or handed over in accordance with management/HR instructions.• Maintain accurate user, extension and device records, including updates to corporate telephone directories where assigned.• Provide basic user guidance and short training for newly deployed applications, devices and approved IT processes. C. Network, Connectivity & Endpoint Security• Support LAN, WAN, Wi-Fi, switches, structured connectivity, internet links, IP addressing and VPN connectivity; coordinate complex network/firewall issues with the Head of IT or service provider.• Assist with approved firewall, Cloudflare/WAF or IP-whitelisting requests for vendors, hosted applications and integrations, ensuring changes are documented and authorized before implementation.• Maintain endpoint health through operating-system updates, approved software installation, driver/firmware updates, antivirus/endpoint protection and basic security checks.• Support password, MFA and access-control practices and immediately report suspected phishing, malware, unauthorized access or other cybersecurity incidents.• Assist with backup/restore checks and recovery activities for supported endpoints or services when assigned. D. Business Applications & Vendor Support• Provide first-line technical support for ERP, CRM, e-signature, telephony and other approved enterprise applications, separating user/device issues from application defects and escalating with evidence.• Coordinate with application vendors, developers, hosting providers and other third parties for access, troubleshooting, upgrades, integrations, deployment support and issue resolution.• Provide controlled technical assistance to external vendors, including remote/onsite access coordination, connectivity testing and validation after changes.• Follow up assigned technical quotations, deliveries, installations and support commitments and confirm completion before closure. E. Telephony, Meeting Rooms & Digital Displays• Configure and support PBX/i PECS extensions, i PECS Mobile accounts, desk phones and related user telephony settings.• Support boardroom and meeting-room technology including PCs/NUCs, HDMI connectivity, displays, projectors, microphones, speakers, conferencing equipment and presentation connectivity.• Configure, test and support office TVs, digital signage/billboards and other managed display screens; coordinate content/display issues with the responsible team or vendor.• Provide technical setup and onsite support for approved office moves, exhibitions, events and temporary installations when assigned. F. CCTV, Access Control & Other Assigned Systems• Support and coordinate maintenance of CCTV, building access-control systems, ANPR/RFID parking/barrier systems and other assigned low-voltage/physical-security technology.• Coordinate specialist vendors for installation, troubleshooting, preventive maintenance, certification or authority compliance where these activities are assigned to IT.• Maintain basic records of service visits, faults, warranties and maintenance status for these systems. G. IT Assets, Documentation & Operational Control• Maintain accurate IT asset and stock records for computers, monitors, phones, printers, scanners, accessories and other assigned equipment; record issuance, return, replacement and disposal.• Track warranties, subscriptions and software/license allocations assigned to the support function and notify the Head of IT before renewals or shortages become operational risks.• Maintain SOPs, quick guides, configuration notes, equipment records and an up-to-date knowledge base for recurring support activities.• Follow approved change-control, access-control and confidentiality requirements and protect company/customer information during troubleshooting or vendor support.• Use approved automation or AI-assisted troubleshooting tools only where permitted by company policy and without exposing confidential, personal or customer data to unapproved services.• Carry out other reasonable IT support duties assigned by the Head of IT in line with business requirements and technology changes.3. Qualifications & Experience Education• Bachelor’s degree or diploma in Information Technology, Computer Science, Networking, Electronics/Telecommunications or a related technical field.• ITIL, Comp TIA A+/Network+, Microsoft, Cisco or equivalent certifications are preferred. Experience• Minimum 3-5 years of hands-on IT support experience; UAE corporate experience is preferred.• Experience supporting a multi-user office environment with networking, endpoints, printers/scanners, telephony, meeting-room AV and business applications.• Experience in real estate, property management, multi-site operations or a similar customer-facing business environment is an advantage.4. Required Technical & Professional Skills• Strong Windows desktop support and practical troubleshooting of hardware, software, network and peripheral issues.• Working knowledge of LAN/WAN/Wi-Fi, TCP/IP, switches, VPN, firewall concepts and secure remote support.• Practical experience with PBX/IP telephony, printers/scanners, AV/meeting-room equipment and digital displays.• Ability to support enterprise applications and user-access workflows; exposure to Net Suite, Salesforce and e-signature platforms is advantageous.• Basic understanding of cybersecurity hygiene, endpoint protection, MFA, user-access controls and incident escalation.• Strong ownership, customer-service mindset, prioritization, documentation and vendor-coordination skills.• Clear written and verbal communication, with the ability to explain technical issues to non-technical users and management.5. Working Requirements Primarily onsite support in Ajman, with support for other company locations or project sites when required. After-hours or weekend support may be required for critical incidents, planned maintenance, office moves or business events, subject to management requirements. Employee Acknowledgement I acknowledge that I have read and understood this job description. Responsibilities may be updated to reflect changes in business operations, systems, security requirements or organizational needs.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p><span>At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a </span><span><strong><span>HR</span> Specialist - <span>Governance</span> &amp; Compliance </strong></span><span>and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage. </span></p><br><br><p><span>As <strong><span>HR</span> Specialist - <span>Governance</span> &amp; Compliance</strong> you will support the <span>Governance</span> &amp; Compliance practices of the <span>HR</span> department by leveraging industry best practice. You will collaborate with all <span>HR</span> teams and other relevant internal stakeholders, such as Operations, Internal Audit and Enterprise Data &amp; Analytics (ED&amp;A). Through applying <span>Governance</span> and Compliance practices, the role’s primary purpose is to facilitate efficient and rewarding employee experiences across all people lifecycle dimensions, such as performance management, productivity, learning and professional development, attrition and retention. You will apply process improvement and standardisation frameworks, quality assurance (management &amp; control) principles and continuous monitoring compliance controls across process, system, and data landscapes and support Enterprise Strategic Themes such as Regulatory Compliance, Business Agility &amp; Efficiency, Business Growth, and Employee Experience.</span></p><br><br><p><span><strong><span>In this role, you will:</span></strong></span></p><br><br><ul><li>Enable process governance by conducting, in collaboration with the People Experience Design team, process landscape assessments across the People Experience lifecycle and the wider One HR organisation to determine process effectiveness, eliminate inefficiencies, and implement innovative solutions, including chatbots, AI-driven process steps, and Robotic Process Automation (RPA), while supporting the associated change management activities.</li><li>Ensure all processes across the employee lifecycle are fully GDPR compliant and aligned with international best practices.</li><li>Support industry research to identify best practices in process governance, automation, and business process improvement, while validating and collating current and future process, technology, and data needs across the <strong>One HR</strong> organisation.</li><li>Champion a culture of autonomy, openness, and continuous process improvement based on Lean-Agile principles.</li><li>Support the implementation of the One HR Data Governance Strategy, ensuring alignment with Emirates Group corporate governance and compliance requirements across Data Protection (Access, Security and Privacy), Data Quality Assurance, and Metadata Management.</li><li>Perform data governance operational activities in collaboration with Enterprise Data &amp; Analytics (ED&amp;A), business Data Stewards, and Business Privacy Leads to ensure people data is governed effectively and treated as a corporate asset across HR systems and the Enterprise Data Platform (EDP).</li><li>Support the HR Data &amp; Analytics function in defining a self-service analytics model and enable data risk and compliance practices through collaboration with HR Data &amp; Analytics and HR Shared Services &amp; Employee Data Management teams.</li><li>In collaboration with the HR Governance &amp; Compliance Manager, implement and maintain an internal quality and control framework by evaluating process risk profiles, implementing appropriate controls, and continuously monitoring their effectiveness.</li></ul><ul><li>Support knowledge management practices by maintaining People Experience manuals, Standard Operating Procedures (SOPs), and user-owned documentation, ensuring they remain accurate, compliant, and aligned with changing business requirements, system upgrades and process improvements.</li><li>Facilitate the adoption of process and data governance across the One HR organisation through coaching, Lean Academy initiatives, Business Privacy Lead and Analytics Power User training, systems and SOP training, and data management best practices.</li></ul><br><br>Qualification<p><span><span><span><span><strong>To be considered for this role, you must meet the below requirements:</strong></span></span></span></span></p><br><br><ul><li>A minimum of 5 years' relevant experience in one or more of the following areas: Industrial Engineering, process improvement methodologies (e.g. Lean, Six Sigma, Supply Chain Management), project management, business consultancy, innovation and Robotic Process Automation (RPA), or compliance/audit within a business environment.</li><li>Bachelor's degree in a relevant discipline, such as Industrial Engineering, Business Administration, Operational Research, Commerce, Finance, or Information Technology.</li><li>Experience within the <strong>airline industry</strong> and/or working with <strong>HR systems and products</strong> is desirable.</li></ul><br><p><span><strong>You will have an edge, if you have:</strong></span></p><br><br><ul><li>Proven ability to build trusted relationships and collaborate effectively across diverse teams and stakeholders.</li><li>Strong stakeholder management, presentation, communication, and multitasking skills, with the ability to work across multiple departments and competing priorities.</li><li>Knowledge of HR environments, Oracle ERP, or other leading HR systems, together with strong analytical skills and the ability to translate data into actionable business insights.</li><li>Experience with analytics, data governance, and reporting tools such as Power BI, MicroStrategy, SAP BusinessObjects (SAP BO), SQL, and Python, along with experience working in a multicultural environment.</li></ul><p><span>Emirates Group is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.</span></p><br><br>Salary &amp; benefits<p><span>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.</span></p><br><br><p><span>You can find more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it’s like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</span></p><br><br><br> </div>