Night Shift Jobs - Al Ain UAE

We are looking for an accurate and reliable Data Entry Specialist to join our Operations team. This role is ideal for individuals who are detail-oriented, organized, and capable of completing structured digital tasks in a remote work environment. You will be responsible for maintaining high-quality data records, ensuring accuracy, and supporting smooth daily operations through efficient data processing. Responsibilities: If you are interested, please send your CV via Telegram: @bertbean_12 • Accurately entering, updating, and maintaining data across company systems and databases. • Reviewing information to detect errors, inconsistencies, or missing details, and correcting them as necessary. • Organizing and preparing data for reporting and operational use. • Ensuring confidentiality and proper handling of sensitive information. • Completing assigned daily and weekly tasks within deadlines while maintaining accuracy. • Assisting in document formatting and data organization using Microsoft Word and similar tools.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 55</li><li>Shift system: Morning and Evening</li></ul>

<p>The Machine Operator is responsible for operating different types of production machinery to ensure smooth, safe, timely, and efficient production. The role ensures that finished goods are produced according to the required quality specifications and production schedules set by the Shift Supervisor.</p><p><br></p><p><strong>1. Operations</strong></p><ul><li><p>Prepare, set up, and operate production machines in accordance with the production schedule to ensure smooth and timely production.</p></li><li><p>Operate machinery and production equipment safely and efficiently, following approved operating procedures and work instructions.</p></li><li><p>Monitor machine performance and production output to ensure products meet required specifications.</p></li><li><p>Carry out routine machine checks and report any abnormalities, breakdowns, or operational issues to the Shift Supervisor.</p></li><li><p>Clean and wash machinery and equipment after completion of the production process.</p></li><li><p>Ensure the machine and work area are properly handed over to the next shift operator.</p></li><li><p>Coordinate with the Maintenance team to troubleshoot machine issues and support regular preventive maintenance activities.</p></li><li><p>Minimize machine downtime and support continuous improvement in production efficiency.</p></li><li><p>Ensure production activities are completed according to the agreed production plan and shift requirements.</p><p><br></p></li></ul><p><strong>2. Production Performance</strong></p><ul><li><p>Achieve planned production output in line with the production schedule.</p></li><li><p>Minimize machine downtime and production interruptions.</p></li><li><p>Complete machine cleaning within the required timeframe.</p></li><li><p>Operate machinery efficiently to minimize waste and production losses.</p></li><li><p>Maintain accurate production and machine-related records as required.</p></li></ul><p><br></p><p><strong>3. Special Projects</strong></p><ul><li><p>Participate in and support special projects and improvement initiatives as requested by Leadership Team.</p></li><li><p>Support implementation of operational improvement initiatives within the production area.</p></li><li><p>Complete assigned projects within agreed timelines.</p></li></ul><p><br></p><p><strong>4. Quality, Compliance & HSE</strong></p><ul><li><p>Ensure full adherence to all relevant Quality, Health, Safety and Environmental policies, procedures, instructions, and controls.</p></li><li><p>Ensure the workplace and production area comply with <strong>GMP (Good Manufacturing Practices)</strong> and <strong>5S standards</strong>.</p></li><li><p>Follow all hygiene, personal protective equipment, and uniform requirements in accordance with company policies and standards.</p></li><li><p>Ensure machinery is operated in accordance with approved safety procedures and operating instructions.</p></li><li><p>Immediately report any safety hazards, equipment abnormalities, quality issues, or potential risks to the Shift Supervisor or Manager.</p></li><li><p>Maintain a clean, safe, and organized working environment.</p></li><li><p>Support all internal quality, HSE, food safety, and compliance requirements.</p><p><br></p></li></ul><p><strong>5. MIS & Reporting</strong></p><ul><li><p>Maintain accurate production, machine operation, cleaning, and downtime records as required.</p></li><li><p>Assist in preparing timely and accurate departmental reports in line with department requirements.</p></li><li><p>Ensure all required production documentation and checklists are completed accurately and on time.</p></li><li><p>Report production issues, machine breakdowns, quality concerns, and other operational deviations to the Shift Supervisor.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong></p><ul><li><p>Technical Diploma in Mechanical Engineering, Industrial Engineering, Mechatronics, or a related technical discipline.</p><br></li></ul><p><strong>Experience</strong></p><ul><li><p>2–3 years of relevant experience in machine operation within a manufacturing or production environment.</p></li><li><p>Experience in FMCG, food manufacturing, or a similar production environment is preferred.</p><br></li></ul><p><strong>Functional Knowledge</strong></p><ul><li><p>Thorough knowledge of technical components and the functioning of manufacturing and production machines.</p></li><li><p>Good understanding of machine operating processes and production procedures.</p></li><li><p>Knowledge of basic troubleshooting and machine maintenance requirements.</p></li><li><p>Understanding of GMP, 5S, food safety, quality, and HSE requirements.</p></li><li><p>Ability to identify basic machine abnormalities and escalate technical issues appropriately.</p></li><li><p>Basic understanding of production processes, machine efficiency, and downtime management.</p></li></ul>

<p><strong>Location:</strong> Hospitals and Clinics across Al Ain<br><strong>License Requirement:</strong> Valid Healthcare Assistant License <br><strong>Shift Pattern:</strong> Rotational Morning and Evening Shifts<br><strong>Days Off:</strong> 2 days per week (subject to shift schedules and operational requirements)</p><br><p><strong>Main Purpose of the Role</strong></p><p>To support licensed clinical staff in delivering high-quality patient care within regulatory guidelines, while ensuring patient safety, comfort, and excellent service standards.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Provide basic patient care and support under the supervision of licensed healthcare professionals.</p></li><li><p>Assist patients with daily activities, mobility, and comfort measures.</p></li><li><p>Support patient safety initiatives and participate in intentional rounding.</p></li><li><p>Uphold and advocate for patient rights and dignity at all times.</p></li><li><p>Maintain and monitor Central Sterile Supply Department (CSSD) items and equipment within the unit.</p></li><li><p>Assist with administrative and clerical tasks to ensure smooth daily unit operations.</p></li><li><p>Adhere to infection prevention, quality, and safety standards.</p></li><li><p>Participate in ongoing training, education, and competency development activities.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education Requirements</strong></p><ul><li><p>Diploma in Healthcare Assistance or equivalent qualification.</p></li></ul><br><p><strong>Experience Requirements</strong></p><ul><li><p>Experience in an inpatient hospital or outpatient (OPD) setting as a Healthcare Assistant is preferred.</p></li><li><p>Fresh graduates are encouraged to apply.</p></li><li><p>UAE healthcare experience would be advantageous.</p></li></ul><br><p><strong>Required Skills and Knowledge</strong></p><ul><li><p>Strong communication and interpersonal skills.</p></li><li><p>Client service orientation and patient-centered approach.</p></li><li><p>Knowledge of CSSD basic functions.</p></li><li><p>Understanding of manual handling and ergonomic principles.</p></li><li><p>Advanced computer literacy.</p></li><li><p>Functional numerical literacy.</p></li><li><p>Knowledge of customer service principles and practices.</p></li><li><p>Ability to work effectively within a multidisciplinary healthcare team.</p></li></ul><br><p><strong>Working Conditions</strong></p><ul><li><p><strong>Hospital Settings:</strong> 9-hour rotational shifts.</p></li><li><p><strong>Clinic Settings:</strong> Similar rotational shifts; clinics are closed on Fridays.</p></li><li><p>Weekly offs may vary based on shift schedules and operational requirements and may not always fall on fixed days.</p></li></ul>

<ol><li><p>Operate forklift equipment safely and efficiently for movement, stacking, loading, and unloading of finished goods.</p></li><li><p>Handle approximately <strong>100–200 pallets per shift</strong>, depending on operational requirements.</p></li><li><p>Load and unload trailers, containers, trucks, and other vehicles safely and efficiently.</p></li><li><p>Move finished goods between production, storage, dispatch, and loading areas.</p></li><li><p>Store and retrieve pallets from <strong>racking systems</strong> while maintaining safe stacking practices.</p></li><li><p>Operate forklifts in tight spaces, narrow aisles, and high-traffic warehouse areas.</p></li><li><p>Follow <strong>FIFO/FEFO</strong> inventory principles when handling and storing finished goods.</p></li><li><p>Read and follow pick lists, load slips, manifests, and other basic warehouse documents.</p></li><li><p>Support accurate picking, staging, and dispatch of finished goods.</p></li><li><p>Conduct basic pre-operational checks of forklifts and report any equipment issues immediately.</p></li><li><p>Ensure pallets and products are handled carefully to prevent product damage.</p></li><li><p>Follow all warehouse safety procedures, PPE requirements, and traffic management rules.</p></li><li><p>Maintain a clean, organized, and safe working environment.</p></li><li><p>Support stock accuracy and participate in cycle counts and inventory-related activities when required.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Previous experience as a <strong>Forklift Operator</strong> in a warehouse, FMCG, beverage, manufacturing, or distribution environment.</p></li><li><p>Experience working in <strong>high-volume, fast-moving finished goods environments</strong> is preferred.</p></li><li><p>Proven experience handling approximately <strong>100–200 pallets per shift</strong>.</p></li><li><p>Experience with <strong>racking and pallet storage systems</strong>.</p></li><li><p>Experience in loading and unloading trailers, trucks, and containers.</p></li><li><p>Practical knowledge of FIFO/FEFO inventory handling.</p></li><li><p>Experience operating forklifts in busy warehouses and confined/tight spaces.<br><br>Experience operating <strong>battery-operated forklifts</strong> is preferred.</p></li><li><p>Experience operating forklifts with a capacity of <strong>3 tonnes or above</strong> is highly preferred.</p></li><li><p>Strong experience in pallet handling, stacking, de-stacking, and racking operations.</p></li><li><p>Ability to safely operate forklifts in narrow aisles and high-traffic warehouse environments.</p></li></ol><p>Warehouse Knowledge</p><ul><li><p>Basic understanding of warehouse operations and finished goods handling.</p></li><li><p>Ability to read and understand:</p><ul><li><p>Pick lists</p></li><li><p>Load slips</p></li><li><p>Manifests</p></li><li><p>Picking documents</p></li><li><p>GRNs and basic warehouse documentation</p></li></ul></li><li><p>Understanding of FIFO/FEFO practices.</p></li><li><p>Good awareness of warehouse safety and product handling procedures.</p></li></ul><p>Qualifications</p><ul><li><p><strong>Higher Secondary School Certificate or equivalent</strong> required.</p></li><li><p>Valid forklift operator certification/license as required by applicable UAE regulations and company policy.</p></li><li><p>Additional warehouse or material-handling certifications will be an advantage.</p></li></ul><p>Communication Skills</p><ul><li><p><strong>Basic English communication and reading ability</strong> is required.</p></li><li><p>Ability to understand basic warehouse instructions, safety signs, pick lists, and load slips.</p></li><li><p><strong>Hindi</strong> or other commonly spoken warehouse languages will be an advantage.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>College Diploma - Any discipline or related fields.&nbsp;</p></li></ul><p></p></section>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li><li><p>To assist in basic translation as and when required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma/Graduate - Any discipline or related fields.</p></li><li><p>1year as trainee receptionist preferred</p></li><li><p>Active and good inter personal skills, Pleasing Personality&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p></li><li><p>Excellent command of oral and written English; Arabic desirable but not&nbsp;mandatory.&nbsp;&nbsp;</p></li></ul>

<ul><li><p>Setting up machines to start a production cycle.</p></li><li><p>Aware of mold change overs and process parameters.</p></li><li><p>Controlling and adjusting machine.</p></li><li><p>Feeding raw material.</p></li><li><p>Monitoring the machine parameters and report it.</p></li><li><p>Set up machines (calibration, cleaning etc.) to start a production cycle.</p></li><li><p>Control and adjust machine settings (e.g., speed).</p></li><li><p>Feed raw material or parts to semi-automated machines.</p></li><li><p>Inspect parts with precision and measuring tools.</p></li><li><p>Test operation of machines periodically.</p></li><li><p>Fix issues that might occur during the shift.</p></li><li><p>Check output to spot any machine-related mistakes or flaws.</p></li><li><p>Keep records of approved and defective units or final products.</p></li><li><p>Maintain activity logs.</p></li><li><p>Understanding of production procedures.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Good and strong experience on injection molding machines specially for PET industry (preform & Caps manufacturing).</p></li><li><p>Teamwork and good communication skills. </p></li><li><p>3-4 years of experience. </p></li><li><p>Experience working on Husky and Engel machines. </p></li></ul>

<ol><li><p>Perform <strong>mechanical maintenance, troubleshooting and repairs</strong> on high-speed bottling and utility equipment.</p></li><li><p>Respond to equipment breakdowns and <strong>restore machinery quickly and safely</strong>.</p></li><li><p>Support <strong>Root Cause Analysis (RCA)</strong> to prevent recurring equipment failures.</p></li><li><p>Replace mechanical parts and maintain accurate <strong>maintenance records and logs</strong>.</p></li><li><p>Execute <strong>Preventive Maintenance (PM)</strong> and daily <strong>CLTI routines</strong> to ensure equipment reliability and uptime.</p></li><li><p>Follow <strong>KORE, Safety, GMP and 5S standards</strong> at all times.</p></li><li><p>Maintain accurate maintenance documentation and records.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p><strong>Technical qualification/diploma</strong> in Mechanical Engineering, Industrial Maintenance, or a related field.</p></li><li><p>Relevant experience in <strong>mechanical maintenance</strong>, preferably within a <strong>beverage/FMCG manufacturing environment</strong>.</p></li><li><p>Hands-on experience with <strong>high-speed bottling/production equipment and utilities</strong> is highly preferred.</p></li><li><p>Strong troubleshooting and breakdown-maintenance skills.</p></li><li><p>Knowledge of <strong>preventive maintenance and RCA</strong>.</p></li><li><p>Familiarity with <strong>GMP, 5S, safety and maintenance standards</strong>.</p></li><li><p>Ability to work effectively in <strong>rotating/multi-shift schedules</strong>.</p></li><li><p>Experience in handling Krones, Sidel and KHS </p></li></ol>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma - Any discipline or related fields.</p></li><li><p>Strong interpersonal, verbal and written communication skills.</p></li><li><p>Strong analytical and problem-solving skills</p></li><li><p>Excellent command of oral and written English. Arabic language desirable but not essential.</p></li><li><p>Ability to think critically and maintain a high level of confidentiality.</p></li><li><p>Proficiency in MS office.</p></li></ul>

<ul><li><p>Lead, coach and support the service reception team, including Service Advisors, Cost Clerks and Receptionists, to deliver excellent customer service.</p></li><li><p>Create and maintain a customer-centric reception environment aligned with the company’s service values and standards.</p></li><li><p>Ensure accurate customer and vehicle information flow between the reception, workshop and support teams to achieve “Fix Right First Time” and on-time vehicle delivery.</p></li><li><p>Monitor daily service operations, work loading, staff schedules, attendance and shift handovers to ensure smooth and efficient service centre performance.</p></li><li><p>Review customer feedback, complaints and escalations, and work with the Aftersales Manager to implement continuous improvement actions.</p></li><li><p>Drive team performance against operational and financial KPIs, including revenue, margin, Net Promoter Score, customer satisfaction, on-time delivery and Fix Right First Time rates.</p></li><li><p>Maintain a clean, safe and well-organised customer waiting area and service reception in line with 5S and safety standards.</p></li><li><p>Conduct regular team briefings, performance reviews and training plans to support employee engagement, capability and service excellence.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong customer service mindset with the ability to create positive and professional customer experience.</p></li><li><p>Minimum 4-5 years’ experience in customer care, receptionist role, preferably in automotive industry.</p></li><li><p>Proven leadership skills with experience managing frontline or service reception teams. Strong communication, coordination and problem-solving skills.</p></li><li><p>Ability to manage daily operations, work schedules, attendance and team performance in a fast-paced environment.</p></li></ul><br><p><strong>What equips you for the role</strong></p><ul><li><p>Diploma or degree in Mechanical Engineering, Automotive, Hospitality or a related field.</p></li><li><p>More than 5 years’ experience in a Service Supervisor, Service Support Manager or similar frontline leadership role is preferred.</p></li><li><p>At least 3 years’ experience in a customer-facing automotive role.</p></li><li><p>Experience managing teams, improving customer satisfaction and working with operational KPIs.</p></li><li><p>Strong behavioral competencies include analytical thinking, focus, task orientation, communication and teamwork.</p></li><li><p>Proficiency in Microsoft Office applications, including Excel, Word and PowerPoint; knowledge of SAP is an advantage.</p></li><li><p>High attention to detail with the ability to ensure accurate customer, vehicle and service information.</p></li></ul>

<p><strong>Job Title: WFM/RTM Lead - Workforce Management (UAE)</strong></p><p><strong>Location: </strong>Al Ain, UAE</p><p><strong>Salary: AED 8,000 per month</strong> <em>(No accommodation or transport allowance)</em></p><p><br><strong>Job Description:</strong><br></p><p><strong>About Our Organization:</strong> We are a leading BPO/Contact Center operations company in the UAE, delivering excellence in customer service across diverse industries.<br></p><p><strong>Role Overview:</strong> We are seeking an experienced <strong>WFM/RTM Lead</strong> to manage forecasting, scheduling, and real-time operations for our contact center. You will be responsible for optimizing staffing levels to ensure service excellence while maintaining operational efficiency.<br></p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Develop volume forecasts (call, chat, email) using historical trends, seasonality, and business inputs across all accounts</p></li><li><p>Build and maintain optimized staffing schedules and rosters aligned with forecasted demand and shrinkage assumptions</p></li><li><p>Monitor real-time performance (service level, occupancy, adherence, AHT) and proactively intervene to address intraday deviations</p></li><li><p>Manage intraday resource allocation, including break scheduling, overtime, and reallocation across queues/accounts</p></li><li><p>Track and report schedule adherence and conformance, coordinating corrective actions with Team Leaders</p></li><li><p>Conduct capacity planning and headcount modeling to support business growth, new client onboarding, and RFP sizing</p></li><li><p>Coordinate with MIS for accurate, timely reporting of WFM KPIs and dashboards</p></li><li><p>Manage leave planning, shift bidding, and schedule change requests</p></li><li><p>Support SLA simulation and what-if scenario modeling for client requirements</p></li><li><p>Maintain WFM tools, data integrity, and documentation of methodologies<br></p></li></ul><p><strong>Qualifications & Experience:</strong><br></p><ul><li><p>Bachelor's degree in Business Administration, Statistics, Operations Management, or related field</p></li><li><p><strong>3-5 years of workforce management/real-time management experience</strong> in a contact center or BPO environment</p></li><li><p>Proven expertise in forecasting, scheduling, and capacity planning methodologies (Erlang C or equivalent)</p></li><li><p>Experience with WFM tools/platforms (Genesys WFM, NICE, Vocalcom, Avaya, or equivalent)</p></li><li><p>Advanced proficiency in Microsoft Excel; Power BI knowledge is a plus</p></li><li><p><strong>Strong analytical, problem-solving, and real-time decision-making skills</strong><br></p></li></ul><p><strong>Language Requirements:</strong><br></p><ul><li><p><strong>Native Arabic</strong> (written and verbal) - <strong>MANDATORY</strong></p></li><li><p><strong>Proficient English</strong> (written and verbal) - <strong>MANDATORY</strong><br></p></li></ul><p><strong>Core Competencies:</strong></p><ul><li><p>Forecasting & Capacity Planning</p></li><li><p>Scheduling & Intraday Management</p></li><li><p>Real-Time Performance Monitoring</p></li><li><p>Data-Driven Decision Making</p></li><li><p>Cross-Functional Coordination</p></li></ul><p><br><strong>Employment Details:</strong></p><ul><li><p><strong>Position Type:</strong> Full-Time</p></li><li><p><strong>Location:</strong> Al Ain, UAE</p></li><li><p><strong>Salary:</strong> AED 8,000 per month</p></li><li><p><strong>Note:</strong> No accommodation or transport allowance provided</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>This role is ideal for:</p><ul><li><p>WFM/RTM professionals with BPO/contact center experience in the UAE or GCC region</p></li><li><p>Individuals with strong forecasting and scheduling expertise</p></li><li><p>Candidates who are bilingual in Arabic and English</p></li><li><p>Those comfortable with AED 8,000 salary (fixed)</p></li><li><p>Professionals ready to work in a fast-paced contact center environment</p></li></ul>

<p>New Requirement – *Homecare Nurses* (Female) *Client Name* : Al Freej Home Healthcare *Location* : Al Ain *Position* : Homecare Registered Nurse Gender: Female Nationalities: Indian, Filipino, Malaysian, Indonesian, Nepali *Salary:* • Indian Nurses – 6500 to AED 7,500 • Other Nationalities – Up to AED 9,000 (based on profile)</p><p> *Eligibility* : • DOH-licensed candidates • Candidates who have completed Prometric and are awaiting exam can also apply • Other Lisenced Nurses - Half salary until the DOH lisence is Active DHA/MOH Eligibility Letter holders can apply if willing to convert Dataflow and license to DOH at their own expense (company will assist) *Interview Mode* : Online & Offline *Benefits* : Free accommodation & transportation . isa & insurance provided . Paid annual leave *Duty Hours : * 5 days/week, 12-hour day shifts, 2 days Off *Process Update* : • A dedicated WhatsApp group will be created shortly by the client for profile sharing • All profiles must be shared through that group *Action Required:* • Start sourcing immediately • Profile submissions to begin from today Note: No service charge applicable Let’s close this requirement at the earliest.</p>

<p>New Requirement – *Homecare Nurses* (Female) *Client Name* : Al Freej Home Healthcare *Location* : Al Ain *Position* : Homecare Registered Nurse Gender: Female Nationalities: Indian, Filipino, Malaysian, Indonesian, Nepali *Salary:* • Indian Nurses – 6500 to AED 7,500 • Other Nationalities – Up to AED 9,000 (based on profile)</p><p> *Eligibility* : • DOH-licensed candidates • Candidates who have completed Prometric and are awaiting exam can also apply • Other Lisenced Nurses - Half salary until the DOH lisence is Active DHA/MOH Eligibility Letter holders can apply if willing to convert Dataflow and license to DOH at their own expense (company will assist) *Interview Mode* : Online & Offline *Benefits* : Free accommodation & transportation . isa & insurance provided . Paid annual leave *Duty Hours : * 5 days/week, 12-hour day shifts, 2 days Off *Process Update* : • A dedicated WhatsApp group will be created shortly by the client for profile sharing • All profiles must be shared through that group *Action Required:* • Start sourcing immediately • Profile submissions to begin from today Note: No service charge applicable Let’s close this requirement at the earliest.</p>