AccorHotels jobs
457
Jobs Found
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Join us at Accor, where life pulses with passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality is a work of heart,</strong><br><strong>Join us and become a Heartist®.</strong></p><br><br>Job Description<br><br><ul><li>To clean and wash dishes according to the established performance standards.</li><li>To clean and wash pots, pans and other kitchen utensils according to performance standards.</li><li>To empty rubbish bins according to the garbage schedules</li><li>To have a thorough understanding and knowledge of all cleaning procedures, use of dishwashing machines and the type of chemicals to be used.</li><li>To provide a courteous, professional, efficient and flexible service at all times, following Rixos Standards of Performance.</li><li>To undertake any reasonable tasks and secondary duties as assigned by Stewarding Supervisor.</li><li>To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.</li><li>To strictly adhere to the opening and closing procedures established for the department</li><li>To be fully conversant with all services and facilities offered by the hotel.</li><li>To ensure that the place of work and surrounding area is kept clean and organized at all times.</li><li>To have a clear understanding of the HACCP procedures put in place and their purpose.</li><li>To monitor operating supplies and reduce spoilage and wastage.</li><li>To exercise careful use of operating supplies in order to reduce spoilage and wastage.</li><li>To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li><li>To attend and contribute to all Heartists meetings Departmental and Hotel trainings scheduled and other related activities.</li><li>To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>To provide friendly, courteous and professional service at all times.</li><li>To maintain good working relationships with colleagues and all other departments.</li><li>To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To comply with local legislation as required.</li><li>To attend training and meetings as and when required.</li></ul><br>Qualifications<br><br><ul><li>Preferably has experience in hospitality</li><li>Has knowledge of stewarding operational standards</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>"Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>To understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction.</li><li>Must comply with the grooming standards of the company</li><li>To extend a courteous, friendly and professional greeting to guests as they arrive and to thank them as they depart.</li><li>To make the seniors aware of all guest comments and guest complaints.</li><li>To be thoroughly familiar with the service standards and procedures.</li><li>To follow specified procedures to properly set up beach beds and cabanas stations.</li><li>To ensure cleanliness and maintenance of the beach areas.</li><li>To set up beach with sunbeds, umbrellas and towels and to ensure that guests are provided with clean towels, as needed.</li><li>To fold pack the umbrellas in the evenings.</li><li>To follow all policies and procedures of the hotel.</li><li>To immediately report all suspicious occurrences and hazardous conditions.</li><li>To maintain safety of work areas at all times.</li><li>To attend all mandatory meetings as directed.</li><li>To perform other tasks as required /directed</li></ul><br>Qualifications<br><br><ul><li>High School or vocational hospitality</li><li>Has 1-3 years experience in 4-5 star hotel</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Job Description<br><br><p>We are seeking a detail-oriented and professional Health & Safety Manager to join our organization in Abu Dhabi, United Arab Emirates. In this pivotal role, you will be responsible for developing, implementing, and maintaining comprehensive health and safety programs that protect our workforce and ensure compliance with all applicable regulations. The ideal candidate will demonstrate strong analytical skills, decisive leadership, and a commitment to fostering a culture of safety excellence across all organizational levels.</p><br><ul><li>Develop, implement, and oversee health and safety policies, procedures, and programs in compliance with UAE labor laws and international safety standards</li><li>Conduct comprehensive risk assessments and hazard analyses to identify potential workplace dangers and recommend appropriate control measures</li><li>Investigate workplace incidents, accidents, and near-misses to determine root causes and implement corrective and preventive actions</li><li>Maintain detailed safety documentation, records, and reports; ensure accurate reporting to regulatory authorities as required</li><li>Organize and deliver safety training programs to employees at all levels, including induction, toolbox talks, and specialized safety courses</li><li>Perform regular safety audits and inspections of facilities, equipment, and work practices to ensure ongoing compliance</li><li>Collaborate with department managers and supervisors to integrate safety requirements into daily operations and project planning</li><li>Develop and maintain emergency response and evacuation procedures; coordinate drills and training exercises</li><li>Monitor safety performance metrics and key performance indicators; prepare reports for management review</li><li>Stay current with changes in health and safety regulations and industry best practices; update policies accordingly</li><li>Serve as the primary point of contact for regulatory agencies and external safety consultants</li></ul><br>Qualifications<br><br><ul><li>Proven experience (minimum 5 years) in a health and safety management role within a corporate or industrial environment</li><li>In-depth knowledge of UAE labor laws, regulations, and occupational health and safety requirements</li><li>Strong understanding of risk assessment methodologies and hazard identification techniques</li><li>Demonstrated expertise in incident investigation and root cause analysis</li><li>Proficiency in developing and implementing safety management systems and programs</li><li>Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure</li><li>Strong organizational skills with the ability to manage multiple priorities and maintain detailed documentation</li><li>Excellent written and verbal communication skills in English; ability to deliver training and present to diverse audiences</li><li>Proficiency in Microsoft Office applications and safety management software</li><li>Familiarity with ISO 45001 or similar occupational health and safety management standards (preferred)</li><li>Experience in construction, manufacturing, oil and gas, or industrial sectors (preferred)</li><li>Knowledge of emergency response planning and business continuity procedures (preferred)</li><li>Ability to work collaboratively with cross-functional teams and influence safety culture at all organizational levels</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>"Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Supervising, coordinating and participating in the preparation of mise en place cooking for all F&B outlets.</li><li>Controls freshness, preparation techniques and storage of goods used.</li><li>To check Demi Chefs / Commis Chefs on his/her section: e.g. regarding personal hygiene.</li><li>To assist the Chef de Cuisine in composing new recipes and menu ideas.</li><li>Order and turnover of products in his section through daily inventory lists.</li><li>Controls cooking procedures, portioning, garnishing and presentation of all dishes.</li><li>Keeps effective contacts with colleagues of other departments.</li><li>Is involved on other tasks and cooperates in special projects when required.</li><li>Sets up work rosters of his section in consultation with the Sous-Chef.</li><li>Allocates different tasks according to the mise en place list.</li><li>To consistently provide and maintain the highest standard of guest care and service.</li><li>To maintain a high standard of personal hygiene and grooming at all times.</li><li>To ensure that your designated uniform is worn well pressed and in a good state of repair.</li><li>To familiarize yourself with the Rixos the Palm Dubai Performance & Product Standards and to be able to demonstrate their application consistently.</li><li>To have a good knowledge of all Rixos the Palm Dubai facilities and be able to answer guest questions in a quick, polite and helpful manner.</li><li>To handle any guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to the Sous-Chef or Chef de Cuisine.</li><li>To act on your responsibilities for Health and Safety at work.</li><li>To demonstrate a working knowledge of fire prevention and to follow the </li><li> Restaurant evacuation plan on hearing the alarm.</li><li>To be security conscious with respect to guest, staff and Rixos the Palm Dubai property/welfare and to report suspicious circumstances to your Sous-Chef or Chef de Cuisine.</li><li>Check all food preparation to determine the type and quality of items to be prepared.</li><li>Work to the specifications received by the Sous-Chef regarding portion size, quantity and quality as laid down in the recipe index.</li><li>Preparation and compilation of staff meals.</li><li>Observes and tastes the food during preparation.</li><li>Ensures that food orders are prepared efficiently and within a reasonable period of time.</li><li>Ensures that hot dishes leave the Kitchen at the correct temperature.</li><li>Take orders from his/her Sous-Chef and carry them out in the correct manner.</li><li>Together with his/her Commis to write daily wine, dry store, food requisitions and kitchen transfers on the appropriate forms for the approval of the Chef de Cusine / Sous Chef in order to achieve the high stock rotation desired in his/her section.</li><li>Ensures that staff handles and uses kitchen utensils and equipment properly.</li><li>Ensures cleanliness of all utensils, cooking equipment, working tables and fridges, and so on.</li><li>Ensures that the Rixos the Palm Dubai Cost Control policies and procedures are followed.</li><li>Other duties and responsibilities which might be assigned from time to time by the Sous-Chef or Chef de Cuisine.</li><li>When requested will be production chef during afternoon mise en place.</li><li>To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining and minimal inventories.</li><li>To ensure that the Department Operational Budget is strictly adhered to.</li><li>To monitor all cost and recommend / institute measures to control them.</li><li>To review monthly forecasts and schedule resources accordingly.</li><li>To assign responsibilities to subordinates and to check their performance periodically.</li><li>To identify and develop young talents within the organization for future potential growth within the group</li><li>To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.</li><li>To check incoming ingredients, ensure that all merchandise is in accordance with order sheets and receiving records in collaboration with Purchase Manager.</li><li>To ensure orderly handling of all products and check that quantities prepared are according to recipes and plate specifications.</li><li>To prepare and supervise daily mise en place and assure that all sections are ready supplied with fresh and high quality products based on anticipated business levels.</li><li>To be available and on duty during peak periods (frequently opening and closing the operation)</li><li>To encourage creativity among his team.</li><li>To ensure that Departmental Operations Manuals are prepared and updated annually.</li><li>To attend weekly Food & Beverage Meeting.</li><li>To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.</li><li>Must be an example of the Rixos Values, Brand Standards, and a champion of appearance and hygiene guidelines.</li><li>Implements guidelines, policies and procedures for those operating departments according to Rixos Guidelines & Standards.</li><li>Must apply the Rixos Food & Beverage rituals.</li><li>To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.</li><li>To fully support the Departmental Trainers function in the Department assigned.</li><li>To undertake any reasonable tasks and secondary duties as assigned</li></ul><br>Qualifications<br><br><ul><li>Diploma or degree in vocational hospitality</li><li>Has 4– 5 years' experience in 4-5 star Hotel</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong><strong>Raffles Hotels & Resorts</strong></strong></p><br><p>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. </p><br><p><strong><strong>Raffles Dubai</strong></strong></p><br><p>An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.</p><br><p><strong><strong>About the Application Process: </strong></strong></p><br><p>At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at <strong>Raffles Dubai </strong>as our new <strong>Captain</strong> in Raffles Salon our award-winning lobby lounge to support both the colleagues and leaders in achieving the highest quality of both service and standards and improving the level of guest satisfaction through positive engagement and communication. This position reports to Outlets Supervisor.</p><br><p><strong>KEY ROLES & RESPONSIBILITIES</strong></p><br><ul><li>Maintain the LQA service standards as required for the Outlet.</li><li>Read daily reports, hotel updates shared via Outlet communication methods and to acknowledge any VIP’s arrivals to ensure they are acted upon. Report to shift 10 mins before start time and communicate in advance if any delay. Must know all Food & Beverage menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.</li><li>Present children's menus when appropriate, and describe specials and alternative cuisine.</li><li>Serve and clear food and beverage items in an unobtrusive and professional manner using Tray/appropriate service ware at all times.</li><li>Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures</li><li>Carry trays, bus and reset tables with linen, chinaware, glassware and silverware.</li><li>Ascertain guests’ satisfaction and handle any problem which may arise, informing the Supervisor/Manager of the problem and how it was resolved.</li><li>Follow cash and credit card procedures according to the guidelines of the accounting department.</li><li>Maintain a clean, neat and orderly restaurant throughout service.</li><li>Polish cutlery, refill salt, pepper and sugar, creamers etc.</li><li>Must be able to prepare/operate the coffee machine to make specialty coffee’s/Tea’s</li><li>Must be able to make/ serve other beverages both non-alcoholic and alcoholic drinks.</li><li>Ensure that work station is stocked with appropriate condiments at all times.</li><li>Report any guest comments regarding food and beverage to manager</li><li>Conscientious handling and maintenance of operating equipment.</li><li>Learn and adhere to safety, sanitation, HACCP and hygiene policies</li><li>Maintain good working relationships with colleagues, and all other departments.</li><li>Maintain complete knowledge of all F&B services, outlets and hotel services/features.</li><li>Perform opening/closing side duties as assigned and set all tables according to standards.</li><li>Report to manager any kinds of deviation from set standard and procedures.</li><li>Ensure that all service and storage areas are kept safe and clean</li><li>Help minimize waste, neglect, breakages and mishandling of supplies and equipment</li><li>Carry out cleaning and maintenance of the outlet</li><li>Incase of being unwell and not able to report to work, Restaurant Supervisor/ Manager must be notified a minimum of 4 hrs prior shift through telephone call.</li><li>Assist other Food & Beverage Outlets in their operations during peak hours if needed or work extended shifts due to operational needs.</li><li>Actively support in the Management in supervision of the operation/section to maintain service standards</li><li>Assist the Supervisor/Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees</li><li>Assist in colleagues training and act as a role model by leading by example and actively supporting the colleagues throughout their shift.</li><li>Must learn and be able to use the operating systems at Raffles Dubai.</li><li>Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.</li><li>Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ HERO.</li><li>Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.</li><li>Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.</li><li>Carry out any other duties as and when assigned by the Management of the Hotel</li></ul><br>Qualifications<br><br><p><strong>What will you bring to this role? </strong></p><br><p><strong>PERSONAL ATTRIBUTES</strong></p><br><ul><li>Excellent reading, writing and oral proficiency in English</li><li>Strong communication skills, the ability to multitask, extensive wine and cuisine knowledge, and computer proficiency.</li><li>Courteous and helpful to colleagues and guests</li><li>Experienced in all aspects of restaurants service</li><li>Must be well-presented and professionally groomed at all times</li><li>Trainer with solid motivational and teamwork skills</li><li>Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments</li><li>Able to perform all the tasks accurately and efficiently</li><li>Embrace the Raffles brand promise and luxury in your role and in all your interactions. </li><li>Foster an inclusive environment where every individual feels valued and respected </li></ul><p><strong>QUALIFICATIONS</strong></p><br><ul><li>Knowledgeable in food and beverage service standards and up-selling skills</li><li>High awareness on maintaining 5-star standards</li><li>Knowledgeable on Micros and Opera system and Cashiering process</li></ul><p><strong>EXPERIENCE</strong></p><br><ul><li>Minimum 2 years Hotel experience with at least 1 year in a 5 star luxury operation environment.</li></ul><br>Additional Information<br><br><p><strong><strong>Employee Benefits:</strong></strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong><strong>discounted stays across Fairmont & Raffles properties</strong></strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. </p><br><p><strong><strong>Our Values</strong></strong></p><br><p>Respect:<br>We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. </p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.</p><br><p>Belonging:<br>We celebrate our differences. We support each other and we always stand together.</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that create unforgettable experiences. </p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.</p><br><p><strong><strong>Diversity & Inclusion</strong></strong></p><br><p>Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Fairmont Hotels & Resorts</strong><br>Join a dynamic team and be part of the Fairmont family – with 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.</p><br><p><strong>Raffles Hotels & Resorts</strong><br>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. </p><br><br>Job Description<br><br><p>Gain valuable experience in our Dubai Corporate Office as you build your career in luxury hospitality. Support the Openings Manager, and the Senior Vice President Openings, Raffles & Fairmont, across the global portfolio of hotel openings, conversions, closings, and post-opening KPI tracking. This role suits someone who wants to understand how a luxury hotel comes to life commercially and operationally in a fast-paced deadline-driven environment.<br><strong>Internship to commence July/August and conclude in December.</strong></p><br><p><strong>Summary of Responsibilities:</strong></p><br><ul><li>Support the Openings Manager and SVP across all opening, conversion, and closing projects for Raffles & Fairmont globally.</li><li>Maintain and update the Hotel Openings tracking tool (Taskworld) and other system logs.</li><li>Assist with Pre-Opening Budget building and tracking, including maintaining dashboards and status trackers across multiple projects.</li><li>Support the development of new opening related programs and initiatives, coordinating stakeholder feedback, led by the Openings Manager.</li><li>Prepare and update PowerPoint decks for senior stakeholders, adapting format and content depending on project type, with direction and review from the Openings Manager</li><li>Produce clean, accurate reports and metrics against departmental requirements, including memos, schedule meetings, take minutes and other administrative tasks.</li><li>Schedule and attend bi-weekly/monthly cross-departmental update meetings; take and distribute minutes with clear action tracking</li><li>Handle correspondence and administrative support with a high degree of accuracy and discretion, given exposure to confidential ownership and financial information</li></ul><br>Qualifications<br><br><ul><li>Currently pursuing, or recently completed, a degree in Hospitality Management, Business, Finance, or a related field (final-year students preferred).</li><li>Ability to work independently on assigned tasks once briefed by the Openings Manager, managing several priorities at the same time and requiring minimum follow-up. </li><li>Excellent Communication Skills, fluency in English</li><li>Understands the drivers of key hotel openings (financial, commercial, operations, people)</li><li>Prior experience in supporting Senior Executives</li><li>Strong adaptability and organizational skills</li><li>Project and time management skills</li><li>Analytical skills</li><li>High attention to detail, particularly with numbers and financial data</li><li>Advanced Excel and PowerPoint skills</li></ul><br>Additional Information<br><br><p>Based from the Accor Office in Dubai, UAE.</p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We're looking for an experienced and motivated Housekeeping Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this key role, you will lead and inspire our dedicated housekeeping team while maintaining exceptional standards of cleanliness, presentation, and service excellence across all guest and operational areas. You'll play a vital role in upholding our organization's reputation for quality hospitality while fostering a positive, inclusive, and supportive environment where team members can thrive and perform at their best.</p><br><ul><li>Conduct daily briefings and team meetings to communicate priorities, standards, and operational expectations in a clear and transparent manner</li><li>Supervise and coordinate housekeeping operations across guest rooms, public areas, and all hotel facilities while ensuring compliance with organizational standards</li><li>Inspect guest rooms and public areas regularly to maintain exceptional cleanliness, presentation, and quality standards</li><li>Manage daily task allocation, team workflows, and roster requirements to support efficient and effective operations</li><li>Monitor team performance, attendance, and conduct while providing constructive feedback, guidance, and support for continuous improvement and professional growth</li><li>Support the onboarding, induction, and training of new team members, ensuring they understand expectations and procedures</li><li>Ensure strict compliance with health, safety, fire, and emergency procedures, actively promoting a safe and secure workplace environment</li><li>Identify and resolve operational challenges with a proactive, solutions-focused approach and decisive action</li><li>Monitor stock levels, equipment, and supplies while supporting effective cost management and resource optimization</li><li>Maintain professional grooming and hygiene standards, representing our organization's values and service expectations</li><li>Build and nurture a collaborative team culture that encourages engagement, teamwork, accountability, and professional development</li><li>Collaborate effectively with all hotel departments to deliver exceptional guest experiences and support overall organizational goals</li></ul><br>Qualifications<br><br><p>**Required Skills and Competencies:**</p><br><ul><li>Strong organizational and time management skills with the ability to prioritize multiple tasks effectively</li><li>Excellent verbal and written communication skills with a professional and approachable manner</li><li>Proven leadership and team management experience with the ability to motivate and develop staff</li><li>Ability to work independently with minimal supervision while maintaining consistently high standards</li><li>Detail-oriented mindset with a commitment to quality and excellence</li><li>Problem-solving and decision-making abilities with a solutions-focused approach</li><li>Customer-focused attitude with a commitment to delivering exceptional service</li><li>Flexibility and adaptability to changing priorities and operational needs</li><li>Physical capability to perform the duties of the role</li></ul><p>**Required Experience:**</p><br><ul><li>Previous experience in a similar supervisory role within a hospitality environment</li><li>Demonstrated experience in housekeeping operations management</li><li>Proven track record of maintaining high cleanliness and presentation standards</li><li>Experience working in a luxury hotel or high-end hospitality setting is highly desirable</li></ul><p>**Preferred Skills and Tools:**</p><br><ul><li>Opera PMS (Property Management System) experience is highly desirable</li><li>Knowledge of health, safety, fire, and emergency procedures</li><li>Familiarity with cleaning standards, protocols, and best practices</li></ul><p>**Education and Certifications:**</p><br><ul><li>High school diploma or equivalent; additional hospitality training or certifications are a plus</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>"Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>He/she will have to prepare their own inventory list for their station.</li><li>He/she should have the ability, knowledge and skill to fill in for another chef when he or she is absent from another station. Thus, basic overall knowledge is required.</li><li>Has to make sure that standard recipes and plating guides are followed at all times in her/his outlet</li><li>Provides the Executive Sous Chef with daily market list for her/his outlet and controls personally all goods received, in order to guarantee the quality and quantity</li><li>Has to provide the Executive Sous Chef with recipes and costing as per the requirement</li><li>Assists and proposes to the Executive Sous Chef & Executive Chef special Food Promotions, Events and other Food related activities for her/his outlet</li><li>Interacts and communicates with Outlet Supervisors on daily basis and makes sure all food items are sent to the Outlets are well explained.</li><li>Controls food wastage, without compromising on food quality.</li><li>Recommends changes in systems and procedures to increase efficiency and improve service levels.</li><li>Responsible for maintaining of records / documentation in his / her area as per operational control requirements.</li><li>Maintains excellent intradepartmental communication by means of log books and various other memoranda as specified by the Executive Chef.</li><li>Perform as per Operational Standards.</li><li>Proper grooming at all times.</li><li>Attend training classes as per schedule.</li><li>Show fullest cooperation and respect within the team and other departments.</li><li>Is aware of the daily activities and has product knowledge of all the hotel facilities.</li></ul><p><strong>Organization & Set Up</strong></p><br><ul><li>After the set-up of buffets and before the arrival of the customers, and also during the service time, she/he must check the quantity and quality of the food items, as well as the presence of food-labels (name-tags) if required.</li><li>Attends the communication meetings of her/his Outlet, such as daily briefings.</li><li>Personally checks at the end of her/his shift that all equipment is properly working, clean, are in appropriate place and nothing is left around, which can be hazardous to others.</li><li>At the end of the shift or the day, she/he has to communicate all information that the next shift or the supervisor has to know for a well running of the operation.</li><li>Shares his skill and knowledge with all employees.</li><li>Applies HACCP as per the Hotel Standard.</li></ul><p><strong>During the operations, in the restaurant & Infront of the guest</strong></p><br><ul><li>Helps and assists the guest to explain dishes and recommends food specialties and promotions if available.</li><li>Makes sure buffets are refilled at all times and all food quality of the products is as per our standard.</li><li>Creates an atmosphere of tranquility amongst the brigade.</li><li>Checks the standard and quality of food which leaves the kitchen</li></ul><p><strong>General & Misscelaneous</strong></p><br><ul><li>To be punctual on duty and ensure the same of your employees.</li><li>Be well groomed to the standards laid down. Insist on the same standard for your employees.</li><li>To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures</li><li>To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment</li><li>To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs</li><li>Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>Other duties as assigned.</li></ul><br>Qualifications<br><br><ul><li>Food & Beverage Production Operational Standards, Policy & Procedure Adherence</li><li>Full compliance with HACCP standards and certification</li><li>Diploma or degree in vocational hospitality, 1-2 years experience in 4-5 star Hotel</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Ensure all dealings with guests at the Fitness areas meet or exceed the resort operating standards.</li><li>Ensure the health and safety of guests and employees are paramount at all times.</li><li>Coordinate and facilitate sports and recreational activities.</li><li>Interact with guests in a friendly and approachable manner, promoting the benefits of physical activity and healthy living.</li><li>Collaborate with the team to plan and execute special events, themed fitness programs, or wellness initiatives. Contribute ideas for new attractions or experiences that promote physical activity and guest engagement.</li><li>Ensure proper inventories of all operating equipment are conducted in line with audit standards to effectively manage operational costs.</li><li>Ensure that the department follows safety and maintains confidentiality for all guests and colleagues at all times.</li><li>Ensure all Fitness / Gym equipment is maintained in good working condition at all times.</li><li>Inspect, maintain, and sanitize fitness equipment, sports gear, and activity areas to ensure cleanliness, functionality, and safety.</li></ul><br>Qualifications<br><br><ul><li>Internationally recognized personal training certification.</li><li>A minimum of 1 year experience in a similar position preferably in the hospitality industry. </li><li>Excellent communication skills, enthusiasm, and a passion for promoting health and wellness</li><li>Ability to engage and motivate guests of all ages through dynamic instruction and positive reinforcement</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Get assignment sheet from Housekeeping office.</li><li>Take note all guest request & instruction which provided by HK Supervisor.</li><li>Attend the communication meetings of her/his section.</li><li>Proper stock of guest amenities, cleaning supplies, mini bar, clean linen are arranged well on the trolley before starting the work.</li><li>Check and make note of all the rooms with MAKE UP sign.</li><li>Check and make note of all the room with “Do Not Disturb” sign before the end of the shift and respect the DND sign.</li><li>Personally supervise the end of day closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around which can be hazardous.</li><li>At the end of the shift or the day, she/he has to communicate all information that the next shift or the supervisor has to know for a well running of the operations.</li><li>Report to HK Supervisor in case Guest valuables are exposed.</li><li>Follow Key Issue no.1 by Attending to the guest, we acknowledge guests immediately establish eye contact and greet them in friendly manner. Leave everything when recognising a guest. Provide all guests with professional service</li><li>Follow hospitality key no. 3 while entering / leaving guests’ rooms.</li><li>Clean the bath room, walls and bathtub thoroughly after the bathtub look for hair. Re place fresh towels, amenities and report any maintenance to be attended to Housekeeping.</li><li>Remove the rotten flowers and wash the flower vase and place fresh flowers.</li><li>Make up the bed; clean the bed room and refill stationeries, matches and mini bar. Look for any spot or hair on the bed linen to be removed.</li></ul><br>Qualifications<br><br><ul><li>1 year experience in the same role in a 4-5 star hotel</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Support and enhance the hotel’s Gin program, ensuring creativity, quality, and brand alignment.</li><li>Design and develop signature cocktails, seasonal menus, and bespoke beverage programs.</li><li>Incorporate local ingredients and Cambodian inspirations into cocktail creations.</li><li>Ensure consistency in taste, presentation, and quality.</li><li>Monitor beverage trends and introduce innovative concepts to enhance competitiveness.</li><li>Deliver exceptional, personalized guest interactions at the bar.</li><li>Share stories behind ingredients, techniques, and inspirations.</li><li>Handle guest feedback professionally and proactively resolve concerns.</li><li>Build relationships with repeat and VIP guests.</li><li>Maintain high standards of cleanliness, hygiene, and bar organization.</li><li>Ensure compliance with HACCP and safety standards.</li><li>Monitor beverage stock levels, cost control, and wastage.</li><li>Assist in inventory management and monthly stock take.</li><li>Support the achievement of departmental KPIs and revenue targets.</li><li>Train and mentor bartenders and bar team members.</li><li>Conduct cocktail workshops and tasting sessions for internal teams.</li><li>Contribute to skill development within the F&B department.</li><li>Promote teamwork and a positive working culture.</li><li>Assist in pricing strategies to maximize profitability.</li><li>Monitor beverage cost percentages and suggest improvements.</li><li>Collaborate on promotions, events, and special activations.</li></ul><br>Qualifications<br><br><ul><li>Diploma or certification in Hospitality, Mixology, or related field preferred.</li><li>Minimum 3–5 years of experience in luxury hotel or high-end bar environment.</li><li>Strong knowledge of spirits, wines, liqueurs, and cocktail techniques.</li><li>Excellent communication and interpersonal skills.</li><li>Creative mindset with strong attention to detail.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays.</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong><strong>Raffles Hotels & Resorts</strong></strong></p><br><p>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. </p><br><p><strong><strong>Raffles Dubai</strong></strong></p><br><p>An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.</p><br><p><strong><strong>About the Application Process: </strong></strong></p><br><p>At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at <strong>Raffles Dubai </strong>as our new <strong>Ken Fix-It Technician r</strong>esponsible for carrying out preventive and corrective maintenance of guestrooms to ensure all facilities, equipment, and fixtures are maintained in excellent operating condition and in accordance with hotel quality, safety, and brand standards. The role requires a multi-skilled technician capable of performing civil, electrical, plumbing, HVAC, and general maintenance works while ensuring minimal disruption to hotel operations and guest satisfaction. This position reports to Engineering Manager.</p><br><p><strong><strong>Key Responsibilities</strong></strong></p><br><ul><li>Carry out scheduled Preventive Maintenance (PPM) of guestrooms in accordance with the approved maintenance programme.</li><li>Perform multi-skilled maintenance including civil, electrical, plumbing, HVAC, carpentry, painting, and minor furniture repairs.</li><li>Carry out repairs such as grouting, silicone replacement, paint touch-ups, door hardware adjustments, furniture touch-ups, plumbing fixture repairs, electrical troubleshooting, Guest Room Management Systems (GRMS) device troubleshooting, curtain systems, Fun Coil Unit (FCU) servicing, filter replacement, actuator replacement, chilled water condensation flushing, and other guestroom maintenance activities.</li><li>Inspect guestrooms thoroughly during PPM and identify defects requiring corrective action.</li><li>Ensure all maintenance work is completed to a high standard with quality workmanship and attention to detail.</li><li>Complete maintenance records accurately and update work orders upon completion.</li><li>Ensure all tools, materials, and spare parts are available before commencing work and maintain good housekeeping after completing tasks.</li><li>Report recurring defects, equipment failures, or major repairs requiring specialist intervention.</li><li>Comply with all hotel health, safety, environmental, and engineering procedures while maintaining a professional appearance in guest areas.</li><li>Support other engineering team members and perform additional duties as assigned by the Engineering Manager.</li></ul><br>Qualifications<br><br><p><strong>What will you bring to this role? </strong></p><br><p><strong><strong>Education, Qualifications & Experience</strong></strong></p><br><ul><li>Diploma or Trade Certificate in Mechanical, Electrical, Air Conditioning, Building Maintenance, or a related technical discipline.</li><li>Minimum 3 years' experience in hotel engineering or facilities maintenance, preferably within a luxury hotel environment.</li><li>Good command of written and spoken English.</li><li>Embrace the Raffles brand promise and luxury in your role and in all your interactions. </li><li>Foster an inclusive environment where every individual feels valued and respected </li></ul><p><strong><strong>Skills & Competencies</strong></strong></p><br><ul><li>Strong knowledge of guestroom preventive maintenance across civil, electrical, plumbing, HVAC, and carpentry disciplines.</li><li>Working knowledge of Guest Room Management Systems (GRMS) and hotel room equipment.</li><li>Good troubleshooting and problem-solving skills.</li><li>Ability to work independently with minimal supervision.</li><li>Strong attention to detail and commitment to quality workmanship.</li><li>Good communication, teamwork, and time management skills.</li><li>Safety-conscious with a proactive and guest-focused attitude.</li></ul><br>Additional Information<br><br><p><strong><strong>Employee Benefits:</strong></strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong><strong>discounted stays across Fairmont & Raffles properties</strong></strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. </p><br><p><strong><strong>Our Values</strong></strong></p><br><p>Respect:<br>We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. </p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.</p><br><p>Belonging:<br>We celebrate our differences. We support each other and we always stand together.</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that create unforgettable experiences. </p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.</p><br><p><strong><strong>Diversity & Inclusion</strong></strong></p><br><p>Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li><strong>Summary of General Duties</strong></li><li>Organization and monitoring of all affairs concerned to the position.</li><li>Proper grooming at all times</li><li>Attend training classes as per schedule</li><li>Show fullest cooperation and respect within the team and other departments</li><li>Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul><p> <strong>Main Duties and Responsibilities:</strong></p><br><ul><li>When settling a guest check/billing in Fidelio by cash, the check/guest folio should be presented and our outlet/Front Office colleagues are responsible for ensuring the correct amount of money is received.</li><li>With cash payments, it is likely that change will be returned to our guests; therefore, a house bank should be issued to provide change. The house bank should be maintained at full value at all times and the responsibility of the Outlet Manager/ Front Office Manager.</li><li>Shortages of more than US$5 (or equivalent) should be paid into the General Cashier within one business day.</li><li>At the end of each shift, each outlet/Front Office Cashier should place the cash sales for the shift in a remittance funds envelope. The front of the envelope should give a clear breakdown of the money being remitted and all envelopes should be deposited into the Cash drop safe located next to Security Office on Ground floor</li><li>All daily 'drops' should be logged in Daily Cash Drop Sheet in Security Office witnessed, verified on the log sheet against each envelope entry and signed by a Security Officer.</li><li>The drop safe will be cleared each morning by the General Cashier in the presence of Security Officer according to Daily Cash Drop Sheet</li><li>Each Envelope will be checked by the General Cashier who will read the cash value written on the envelope and compare number of envelopes upon collection witnessed by Security Officer.</li><li>When settling a guest check by credit card, colleagues should check the following: The signature on the charge card is the same as that on the credit card; The card is valid in terms of expiry date; The card is valid in terms of the credit card company’s list of stolen or stopped cards; and The total of the transaction equals to the total of the check and the amount of tip which the guest has decided to add.</li><li>When our guest settles the check to a room, F&B colleagues must visually verify that the name on the check agrees with the name on the display. If the name is hard to verify, a second proof of identification is required.</li><li>When our guest tries to settle the check using a personal or company cheque, we need to inform the guest that in an F&B outlet, personal or company cheques are not accepted as a form of settlement.</li><li>When our guest presents foreign currency to settle the check in F&B outlet, he/she should be kindly advised to exchange it at Front Desk and pay by local currency – UAE dirhams.</li><li> When a guest presents a gift certificate as the form of settlement, the colleague receiving the gift certificate should check the following: The expiry date</li><li>Before the end of outlet Operation F&B colleagues must be sure that there is no open check in Micros and if so they should inform Outlet Manager. The authorized signature; The value of the certificate; and The conditions listed on the certificate</li><li>The redeemed gift certificate should be attached to the relevant guest check and secured in the drop safe with the shift cash drop.</li><li>To be punctual on duty and ensure the same of your employees.</li><li>Be well groomed to the standards laid down. Insist on the same standard for your employees.</li><li>To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.</li><li>Assist in Task Force Teams for new openings To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs</li><li>Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>Other duties as assigned.</li></ul><br>Qualifications<br><br><ul><li>Previous experience as a cashier or in a guest-facing role within a luxury hotel or hospitality setting.</li><li>Strong communication and interpersonal skills, with the ability to provide exceptional customer service and resolve issues professionally.</li><li>Excellent organizational skills and attention to detail, maintaining high standards of accuracy and efficiency in a fast-paced environment.</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>"Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.</li><li>Assure that every luggage is covered with a baggage claim tag.</li><li>Parking of guests and visitors vehicles in the designated hotel parking area.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Report any unusual occurrences or requests to the Concierge desk.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.</li><li>Maintains accurate records / documentation, as per operational and organizational requirements.</li><li>Responsible for lobby paging services under the supervision of Concierge.</li><li>Practices suggestive selling and able to familiarize guests to hotel facilities.</li><li>Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.</li><li>Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)</li><li>Ensure luggage is placed for guest to unpack.</li><li>Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.</li><li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>File daily concierge desk report and documents systematically under the supervision of Concierge</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.</li><li>Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.</li><li>Handling telephone calls at the Concierge desk</li><li>Review and update Logbook.</li><li>Check equipments.</li><li>Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>Oversee the day to day operations.</li><li>Report regularly on happening to Asst. FO/ FOM.</li><li>Aware of fire & first aid procedure</li><li>Handle guest complaints and report to manager</li><li>Be fully aware of the Talk of the Walk for the day.</li><li>Proper grooming at all times.</li><li>Attend training classes as per schedule.</li><li>Show fullest cooperation and respect within the team and other departments.</li><li>Is aware of the daily activities and has product knowledge of all the hotel facilities.</li></ul><br>Qualifications<br><br><ul><li>UniversityDegree in any field.</li><li>Minimum 1 year in a similar role in a 4-5 star hotel</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We are seeking an exceptional Butler to join our luxury hospitality team in Ras Al-Khaimah, United Arab Emirates. In this prestigious role, you will serve as a dedicated ambassador for our guests, delivering personalized, uncompromising service that anticipates needs and exceeds expectations. You will be the cornerstone of our guest experience, managing all aspects of in-room service with meticulous attention to detail, warmth, and professionalism.</p><br><ul><li>Serve as a hotel ambassador, providing personalized service to all guests while maintaining the highest standards of hospitality and adhering to all hotel procedures and local regulations</li><li>Greet and welcome guests upon arrival with genuine warmth, offering refreshments and assistance with luggage, unpacking, and room orientation</li><li>Manage all guest requests with efficiency and care, including laundry services, housekeeping coordination, room maintenance, and concierge services such as restaurant reservations and travel arrangements</li><li>Maintain impeccable room standards through daily inspections and personalized upkeep, ensuring every detail reflects our commitment to excellence</li><li>Anticipate guest needs and preferences by maintaining detailed guest profiles, recognizing VIP guests, and proactively offering services before being asked</li><li>Coordinate seamlessly with multiple departments including housekeeping, food and beverage, front office, and guest services to ensure smooth operations and guest satisfaction</li><li>Handle guest complaints and concerns with professionalism, empathy, and decisiveness, resolving issues promptly while maintaining detailed records</li><li>Perform food and beverage service duties, including meal preparation, room service delivery, and beverage service in accordance with luxury hospitality standards</li><li>Provide concierge assistance with Internet connectivity, technical support, and information about hotel facilities and local attractions</li><li>Maintain strict confidentiality regarding guest information, preferences, and personal matters at all times</li><li>Ensure compliance with all health, safety, fire, and security procedures, reporting hazards immediately and maintaining a safe environment for guests and staff</li><li>Attend daily briefings and shift handovers, maintaining updated logbooks and communicating guest feedback and opportunities to supervisors</li><li>Represent the hotel with professionalism and integrity, maintaining impeccable personal appearance and adhering to uniform standards</li><li>Collaborate effectively with colleagues across all departments, fostering a supportive and inclusive work environment</li><li>Remain flexible and responsive to changing guest needs and business demands, extending duties as required to deliver exceptional service</li></ul><br>Qualifications<br><br><p>**Required Skills & Competencies:**</p><br><ul><li>Exceptional communication and interpersonal skills with fluency in English</li><li>Advanced guest service expertise with proven ability to deliver luxury hospitality</li><li>Proficiency with hotel management systems (PMS) and basic computer applications</li><li>Strong organizational and time management abilities with meticulous attention to detail</li><li>Conflict resolution and complaint management skills with a customer-focused approach</li><li>Knowledge of food and beverage handling, service standards, and dining etiquette</li><li>Ability to work collaboratively with diverse teams across multiple departments</li><li>Physical stamina and ability to stand, walk, and perform manual tasks throughout shifts</li><li>Discretion, trustworthiness, and commitment to confidentiality</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li></ul><p>**Preferred Skills & Competencies:**</p><br><ul><li>Multilingual abilities (Arabic, French, or other languages preferred)</li><li>Experience with concierge and travel arrangement services</li><li>Knowledge of luxury brand standards and "keys to luxury" service principles</li><li>Familiarity with VIP guest management and personalized service protocols</li><li>Experience with laundry and housekeeping coordination</li></ul><p>**Required Experience:**</p><br><ul><li>Minimum 2-3 years of professional butler or luxury hospitality service experience</li><li>Proven experience in upscale hotel, resort, or private service environments</li><li>Demonstrated experience managing VIP and high-profile guests</li><li>Track record of delivering personalized, anticipatory guest service</li></ul><p>**Preferred Experience:**</p><br><ul><li>Experience in international hospitality settings with diverse guest populations</li><li>Background in fine dining or premium food and beverage service</li><li>Previous experience working in the Middle East or UAE hospitality sector</li></ul><p>**Education & Certifications:**</p><br><ul><li>High school diploma or equivalent (minimum requirement)</li><li>Hospitality or butler service training certification (preferred)</li><li>First aid and CPR certification (preferred)</li><li>Food safety and hygiene certification (preferred)</li></ul><p>**Domain Expertise:**</p><br><ul><li>Deep understanding of luxury hospitality service standards and etiquette</li><li>Knowledge of guest anticipation, personalization, and relationship building</li><li>Familiarity with health, safety, fire, and security procedures in hospitality settings</li><li>Cultural sensitivity and ability to work inclusively with guests from diverse backgrounds</li><li>Understanding of professional appearance standards and grooming expectations in luxury service</li></ul><p>**Additional Requirements:**</p><br><ul><li>Valid work visa eligibility for the United Arab Emirates</li><li>Ability to pass background checks and security clearance</li><li>Commitment to continuous learning and professional development</li><li>Willingness to embrace the hotel's service philosophy and brand values</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Executes all carpentry and associated work to the highest professional standards for the whole complex</li><li>Performs the tasks assigned and ensures their implementation whilst working independently</li><li>Acts on issues and concerns in the activity field immediately and reports findings to management</li><li>Controls stocks and other items in the workshop, maintaining accurate records and ordering additional materials as required</li><li>Adheres to the daily task schedule and ensures timely implementation of all assigned work</li><li>Maintains and inspects all carpentry tools and equipment to ensure they remain in optimal working condition</li><li>Collaborates effectively with other team members and supervisors to ensure seamless project completion</li><li>Ensures compliance with all health and safety regulations and best practices within the workshop environment</li><li>Conducts quality assurance checks on completed work to verify adherence to professional standards and specifications</li><li>Prepares work areas and gathers necessary materials prior to commencing assigned tasks</li></ul><br>Qualifications<br><br><ul><li>Education: Diploma / Certificate in Carpenter </li><li>Experience: Minimum 3 years in a similar role </li><li>Other: Should be able to communicate well in English. </li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We are seeking a professional and customer-focused Waiter/Waitress to join our dynamic hospitality team in Ras Al-Khaimah, United Arab Emirates. In this role, you will deliver exceptional dining experiences by providing prompt, courteous service while maintaining the highest standards of professionalism. The ideal candidate will be enthusiastic, detail-oriented, and committed to ensuring guest satisfaction through efficient and organized service delivery.</p><br><ul><li>Greet guests warmly and seat them in designated areas, providing menus and taking drink orders promptly</li><li>Present menu items with knowledge and enthusiasm, making recommendations based on guest preferences and dietary requirements</li><li>Take accurate food and beverage orders, ensuring all special requests and modifications are clearly communicated to the kitchen and bar teams</li><li>Deliver food and beverages to tables in a timely manner, ensuring proper presentation and temperature standards</li><li>Monitor guest satisfaction throughout their dining experience, addressing any concerns or requests with professionalism and empathy</li><li>Maintain exceptional cleanliness and organization of assigned station, tables, and service areas at all times</li><li>Process payments accurately using point-of-sale systems and handle cash transactions with integrity</li><li>Collaborate effectively with kitchen, bar, and housekeeping staff to ensure seamless operations and service quality</li><li>Follow all food safety, hygiene, and health regulations to maintain a safe dining environment</li><li>Adapt flexibly to changing priorities and peak service periods while maintaining composure and efficiency</li><li>Contribute to a positive and inclusive team environment through supportive communication and cooperation</li><li>Perform additional duties as assigned by management to support overall restaurant operations</li></ul><br>Qualifications<br><br><ul><li>1-2 years of experience in a waiter/waitress or food service role within a hotel, restaurant, or hospitality establishment</li><li>High School Diploma or equivalent; vocational training in hospitality or food service is preferred</li><li>Strong knowledge of food and beverage service standards, menu items, and dining etiquette</li><li>Proficiency with point-of-sale (POS) systems and cash handling procedures</li><li>Excellent interpersonal and communication skills with the ability to interact professionally with diverse guests</li><li>Demonstrated ability to work efficiently in a fast-paced environment while maintaining attention to detail</li><li>Physical stamina to stand for extended periods and carry trays and service items</li><li>Flexibility to work various shifts, including evenings, weekends, and holidays as required</li><li>Knowledge of food safety and hygiene standards in accordance with local regulations</li><li>Multilingual abilities (Arabic and English preferred) to better serve our diverse guest base</li><li>Strong time management and organizational skills with the ability to prioritize multiple tasks</li><li>Positive attitude, reliability, and commitment to delivering exceptional customer service</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We're looking for an experienced and dynamic Housekeeping Manager to join our team in Ras Al-Khaimah, United Arab Emirates. In this pivotal role, you will lead and inspire a dedicated housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. You'll oversee all daily operations of the housekeeping department, ensure exceptional service delivery, and foster a collaborative environment where excellence is the standard.</p><br><ul><li>Lead and manage the day-to-day operations of the housekeeping department while ensuring all service standards and protocols are consistently followed and exceeded</li><li>Oversee the preparation and maintenance of all guest rooms, VIP suites, and public areas with meticulous attention to detail and quality assurance</li><li>Address guest concerns and complaints promptly and professionally, implementing effective service recovery solutions and coordinating with appropriate departments to resolve issues efficiently</li><li>Train, mentor, and develop housekeeping staff in proper procedures, equipment usage, and departmental best practices to establish and maintain operational efficiencies</li><li>Collaborate with Front Office, Engineering, and other departments to coordinate seamless guest service and proactively resolve emerging issues</li><li>Manage housekeeping budgets, inventory, and resources effectively while optimizing cost-efficiency without compromising quality standards</li><li>Schedule staff strategically to ensure adequate coverage and maintain service levels during peak and off-peak periods</li><li>Implement and monitor health, safety, and sanitation compliance protocols to ensure a safe and hygienic working environment for all team members</li><li>Conduct regular quality inspections and performance reviews to maintain departmental standards and identify opportunities for continuous improvement</li><li>Foster a positive, inclusive team culture that motivates staff, encourages professional growth, celebrates achievements, and promotes open communication</li><li>Analyze performance metrics and operational data to drive efficiency improvements and support data-informed decision-making</li></ul><br>Qualifications<br><br><p>**Required Experience:**</p><br><ul><li>Minimum 2-3 years of proven experience in a Rooms Division position with demonstrated housekeeping supervisory or management experience</li><li>Strong track record of training, team building, and staff development with the ability to motivate and empower employees to exceed expectations</li><li>Proven ability to work effectively under pressure while maintaining composure, resilience, and a solutions-oriented mindset</li><li>Experience managing multiple projects, priorities, and deadlines simultaneously in a fast-paced hospitality environment</li></ul><p>**Required Skills:**</p><br><ul><li>Exceptional organizational and time management skills with the ability to prioritize effectively</li><li>Excellent interpersonal and communication skills with the ability to build strong relationships across all organizational levels</li><li>Highly results-oriented with strong decision-making capabilities and the ability to take decisive action when needed</li><li>Meticulous attention to detail with a standards-oriented approach and commitment to quality excellence</li><li>Proficiency in budget management, inventory control, and resource planning</li><li>Demonstrated problem-solving abilities and proactive approach to identifying and implementing improvements</li><li>Strong analytical skills with the ability to assess performance metrics and drive operational efficiency</li><li>Flexible and adaptable mindset with the ability to thrive in a dynamic, fast-paced hospitality environment</li></ul><p>**Domain Expertise:**</p><br><ul><li>Comprehensive knowledge of housekeeping standards, protocols, health and safety regulations, and sanitation best practices</li><li>Understanding of guest service excellence principles and customer-focused service delivery</li><li>Familiarity with departmental operations management and cross-functional coordination</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Commitment to inclusive leadership and creating a supportive, collaborative team environment</li><li>Experience with housekeeping management software or property management systems</li><li>Certification in hospitality management or housekeeping operations (preferred but not required)</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We are seeking a Guest Relation Ambassador to join our team in Ras Al-Khaimah, United Arab Emirates. As a Guest Relation Ambassador, you will be the face of our organization, responsible for creating memorable experiences and building lasting relationships with our guests. This role requires a professional, empathetic individual who excels at understanding guest needs and delivering exceptional service. You will serve as a key liaison between our guests and various departments, ensuring every interaction reflects our commitment to excellence and hospitality.</p><br><ul><li>Greet guests warmly upon arrival and departure, providing a welcoming and professional first impression</li><li>Address guest inquiries, requests, and concerns with empathy and efficiency, resolving issues promptly</li><li>Provide comprehensive information about facilities, services, amenities, and local attractions</li><li>Handle guest complaints professionally and diplomatically, implementing solutions that exceed expectations</li><li>Coordinate with housekeeping, maintenance, food and beverage, and other departments to ensure seamless guest experiences</li><li>Maintain detailed records of guest interactions and preferences to personalize future visits</li><li>Conduct regular property tours and orientation for new guests</li><li>Monitor guest satisfaction levels and gather feedback to identify areas for improvement</li><li>Represent the organization professionally at all times, embodying our values and service standards</li><li>Assist with special requests and customization of services to meet individual guest needs</li><li>Respond to emails and phone inquiries in a timely and courteous manner</li></ul><br>Qualifications<br><br><ul><li>Proven experience in guest relations, hospitality, or customer service roles</li><li>Excellent verbal and written communication skills in English; multilingual abilities are preferred</li><li>Strong interpersonal and people skills with the ability to build rapport quickly</li><li>Demonstrated problem-solving abilities and resourcefulness in handling challenging situations</li><li>Exceptional emotional intelligence and empathy</li><li>Professional appearance and demeanor</li><li>Time management and organizational skills</li><li>Ability to remain calm and composed under pressure</li><li>Knowledge of hospitality industry standards and best practices</li><li>Familiarity with guest management systems and property management software is preferred</li><li>Flexibility to work various shifts, including evenings and weekends as needed</li><li>Willingness to undergo onboarding and continuous training in guest service excellence</li></ul> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We're looking for an experienced and dynamic Food & Beverage Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this pivotal leadership role, you'll oversee daily food and beverage operations, lead a talented team, and create exceptional guest experiences. If you're passionate about hospitality, thrive in fast-paced environments, and have a genuine commitment to service excellence, we'd love to hear from you.</p><br><ul><li>Lead and oversee daily restaurant, bar, and event service operations, ensuring seamless execution and professional, efficient service delivery across all shifts</li><li>Supervise, train, mentor, and develop Food & Beverage team members to consistently meet and exceed service standards; support recruitment, onboarding, and roster development while fostering an inclusive and engaged workplace culture</li><li>Maintain the highest standards of food safety, hygiene, and presentation in compliance with UAE legislative requirements and organizational policies; ensure responsible service of alcohol principles are consistently followed</li><li>Manage guest interactions with professionalism and empathy, personally engage with guests, handle inquiries and complaints effectively, and encourage the team to maximize sales opportunities through product knowledge and strategic upselling</li><li>Monitor and control operational costs, including labor efficiency, inventory management, and waste reduction; conduct regular stocktakes and contribute to the department's financial performance through revenue-driving initiatives</li><li>Ensure workplace health and safety standards are maintained, proactively identify potential risks, and create a safe environment for both guests and team members</li><li>Collaborate with kitchen and front office teams to deliver coordinated, high-quality service experiences and support the implementation of new initiatives and special events</li></ul><br>Qualifications<br><br><ul><li>Minimum 5+ years of proven experience in a Food & Beverage Supervisory role, preferably in hotels, resorts, or high-volume restaurant environments</li><li>Strong leadership and team management capabilities with demonstrated ability to train, motivate, and develop staff</li><li>Comprehensive knowledge of food safety, hygiene standards, and UAE compliance regulations</li><li>Proficiency in alcohol service, beverage knowledge, and wine pairing techniques with a passion for sharing expertise</li><li>Excellent communication and interpersonal skills with the ability to build relationships with guests and team members</li><li>Strong analytical and problem-solving abilities; calm, solutions-focused approach, especially during high-pressure or disrupted service periods</li><li>Proficiency with point-of-sale (POS) systems and inventory management software</li><li>Demonstrated expertise in cash handling, billing accuracy, and cost control</li><li>Experience coordinating events and managing special service occasions</li><li>Conflict resolution and customer complaint handling experience</li><li>Preferred: Liquor Control Qualification (LCQ) and/or Manager's Certificate in Food & Beverage Service</li><li>Preferred: Experience in UAE hospitality industry or familiarity with local service standards and cultural practices</li><li>Ability to work flexible hours, including evenings, weekends, and holidays as required by the role</li></ul> </div>