Active Directory Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><h3><span ><strong>Job Purpose</strong></span></h3><div>The<strong> IT Support Specialist </strong>is responsible for providing first- and second-level technical support to ensure the stability, security, and efficiency of the company’s IT systems and network infrastructure. This role involves troubleshooting hardware, software, and networking issues, maintaining system performance, and ensuring smooth day-to-day IT operations. The IT Support Specialist plays a key part in maintaining business continuity through timely issue resolution, proactive system monitoring, and user support.</div></div><div>&nbsp;</div><div><strong>Responsibilities:</strong></div><ul><li>Offer first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system, etc.) and escalate complex issues when needed.</li><li>Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance issues, ensuring minimal downtime.</li><li>Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment. Replace or repair defective components as needed.</li><li>Install, update, and configure software applications. Resolve software compatibility issues and ensure proper software licensing.</li><li>Assist with network-related tasks, including connectivity issues, IP configuration, and network hardware maintenance.</li><li>Manage Active Directory objects, such as user accounts, groups, and organizational units.</li><li>Assist in setting up, configuring, and maintaining IT infrastructure, including servers, storage devices, and virtualization platforms. Replace or repair faulty hardware components when needed.</li><li>Keep in touch with the ISP supplier in case of internet connection dysfunctions.</li><li>Respond in due time to incidents and ensure there are no violations regarding SLA.</li><li>Install, update, and configure software applications on Windows and Linux platforms.</li><li>Administer Windows and Linux-based systems, including user account management, permissions, file systems, and security configurations. Maintain optimal system performance through regular updates and patches.</li><li>Document solutions to common problems and maintain a knowledge base for internal use. Share knowledge and best practices with team members to foster a collaborative environment.</li><li>Stay updated with the latest industry trends, technologies, and certifications. Actively pursue relevant training and certifications to enhance skills and contribute to the team's success.</li></ul><div><strong>Requirements:</strong></div><ul><li>Minimum of 3 years of experience in IT support, with a focus on networking, Windows systems, and Linux administration.</li><li>Strong understanding of network concepts, including TCP/IP, DHCP, DNS, VPN, routers, switches, and firewalls. Experience with network monitoring tools and network troubleshooting.</li><li>Proficiency in Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting. Experience with MCSA-level tasks such as server setup, maintenance, and security.</li><li>Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat), including user management, system updates, shell scripting, and basic system configuration.</li><li>Familiarity with virtualization technologies such as VMware or Hyper-V. Understanding of virtual machines, snapshots, and resource management.</li><li>Good verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and understandable manner.</li><li>A customer-centric approach with a positive attitude. Ability to interact professionally with users at all levels and provide effective support.</li><li>Ability to work effectively as part of a team, collaborating with other IT specialists and cross-functional teams. Willingness to share knowledge and contribute to team success.</li><li>Ability to document processes, solutions, and user guides in a clear and organized manner. Experience with helpdesk or ticketing systems is a plus.</li><li>Availability to work shifts (including nights, weekends, legal holidays).</li></ul><div>&nbsp;</div><div><em>Join us to play a vital role in our mission to deliver excellence in the iGaming industry. Be part of our dynamic team and contribute to the success of ARRISE!</em></div><div>&nbsp;</div><div><div><strong>About Us</strong>:</div><div>&nbsp;</div><div><strong>ARRISE </strong>is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver. This role is with the ARRISE.</div><div>&nbsp;</div><div>#LI-ME1 #LI-ONSITE</div></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div><h3><span ><strong>Job Purpose</strong></span></h3><div>The<strong> IT Support Specialist </strong>is responsible for providing first- and second-level technical support to ensure the stability, security, and efficiency of the company’s IT systems and network infrastructure. This role involves troubleshooting hardware, software, and networking issues, maintaining system performance, and ensuring smooth day-to-day IT operations. The IT Support Specialist plays a key part in maintaining business continuity through timely issue resolution, proactive system monitoring, and user support.</div></div><div>&nbsp;</div><div><strong>Responsibilities:</strong></div><ul><li>Offer first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system, etc.) and escalate complex issues when needed.</li><li>Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance issues, ensuring minimal downtime.</li><li>Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment. Replace or repair defective components as needed.</li><li>Install, update, and configure software applications. Resolve software compatibility issues and ensure proper software licensing.</li><li>Assist with network-related tasks, including connectivity issues, IP configuration, and network hardware maintenance.</li><li>Manage Active Directory objects, such as user accounts, groups, and organizational units.</li><li>Assist in setting up, configuring, and maintaining IT infrastructure, including servers, storage devices, and virtualization platforms. Replace or repair faulty hardware components when needed.</li><li>Keep in touch with the ISP supplier in case of internet connection dysfunctions.</li><li>Respond in due time to incidents and ensure there are no violations regarding SLA.</li><li>Install, update, and configure software applications on Windows and Linux platforms.</li><li>Administer Windows and Linux-based systems, including user account management, permissions, file systems, and security configurations. Maintain optimal system performance through regular updates and patches.</li><li>Document solutions to common problems and maintain a knowledge base for internal use. Share knowledge and best practices with team members to foster a collaborative environment.</li><li>Stay updated with the latest industry trends, technologies, and certifications. Actively pursue relevant training and certifications to enhance skills and contribute to the team's success.</li></ul><div><strong>Requirements:</strong></div><ul><li>Minimum of 3 years of experience in IT support, with a focus on networking, Windows systems, and Linux administration.</li><li>Strong understanding of network concepts, including TCP/IP, DHCP, DNS, VPN, routers, switches, and firewalls. Experience with network monitoring tools and network troubleshooting.</li><li>Proficiency in Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting. Experience with MCSA-level tasks such as server setup, maintenance, and security.</li><li>Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat), including user management, system updates, shell scripting, and basic system configuration.</li><li>Familiarity with virtualization technologies such as VMware or Hyper-V. Understanding of virtual machines, snapshots, and resource management.</li><li>Good verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and understandable manner.</li><li>A customer-centric approach with a positive attitude. Ability to interact professionally with users at all levels and provide effective support.</li><li>Ability to work effectively as part of a team, collaborating with other IT specialists and cross-functional teams. Willingness to share knowledge and contribute to team success.</li><li>Ability to document processes, solutions, and user guides in a clear and organized manner. Experience with helpdesk or ticketing systems is a plus.</li><li>Availability to work shifts (including nights, weekends, legal holidays).</li></ul><div>&nbsp;</div><div><em>Join us to play a vital role in our mission to deliver excellence in the iGaming industry. Be part of our dynamic team and contribute to the success of ARRISE!</em></div><div>&nbsp;</div><div><div><strong>About Us</strong>:</div><div>&nbsp;</div><div><strong>ARRISE </strong>is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver. This role is with the ARRISE.</div><div>&nbsp;</div><div>#LI-ME1 #LI-ONSITE</div></div><p></p></section>

System Administrator Role Description We are seeking a System Administrator to manage, maintain, and optimize the organization's IT infrastructure, servers, operating systems, and enterprise platforms to ensure high availability, security, and operational efficiency. This role is responsible for administering system environments, monitoring infrastructure performance, implementing security controls, and supporting business-critical technology services across on-premises and cloud environments. The successful candidate will collaborate with network engineers, cloud engineers, cybersecurity specialists, IT support teams, software developers, and business stakeholders to maintain reliable and scalable IT systems. You will configure servers, manage operating systems, monitor infrastructure health, troubleshoot system issues, and ensure enterprise platforms remain secure and highly available. Key responsibilities include installing, configuring, upgrading, and maintaining Windows and Linux servers, managing virtualization platforms, administering user accounts and permissions, monitoring system performance, implementing backup and disaster recovery procedures, and performing routine system maintenance. You will support Active Directory services, identity management, email systems, file services, storage infrastructure, and enterprise applications while ensuring compliance with organizational IT policies. The role also involves administering cloud infrastructure, monitoring system logs, managing security patches, automating administrative tasks, supporting endpoint management, maintaining documentation, and coordinating infrastructure upgrades and technology deployments. You will participate in incident response, root cause analysis, capacity planning, performance optimization, and business continuity initiatives while minimizing system downtime and operational risks. You will collaborate with cross-functional teams to support IT projects, implement infrastructure improvements, evaluate emerging technologies, and enhance overall system reliability and operational resilience. You will ensure all systems comply with cybersecurity standards, regulatory requirements, data protection policies, and organizational governance frameworks. Success in this role requires strong technical expertise, analytical thinking, troubleshooting abilities, automation skills, attention to detail, and the ability to manage multiple infrastructure priorities within a dynamic IT environment. This position offers the opportunity to contribute to a secure, scalable, and high-performing technology environment while supporting digital transformation, operational excellence, and long-term business growth. Qualifications Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, Computer Engineering, Network Engineering, or a related discipline. Strong understanding of system administration, server management, enterprise infrastructure, and operating system administration. Proficiency in Microsoft Windows Server, Linux distributions (Ubuntu, Red Hat, Cent OS, Debian, or equivalent), and enterprise operating systems. Knowledge of Microsoft Active Directory, Microsoft Entra ID (Azure Active Directory), Group Policy, DNS, DHCP, LDAP, and identity and access management. Familiarity with Microsoft 365, Exchange Online, Share Point, One Drive, Microsoft Teams, and enterprise collaboration platforms. Understanding of virtualization technologies such as VMware v Sphere, Microsoft Hyper-V, Proxmox, or equivalent virtualization platforms. Knowledge of cloud computing platforms including Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or hybrid cloud environments. Familiarity with backup solutions, disaster recovery planning, storage systems, high availability, business continuity, and data protection strategies. Understanding of networking fundamentals including TCP/IP, VLANs, VPNs, routing, switching, firewalls, load balancing, and network security. Knowledge of scripting and automation using Power Shell, Bash, Python, or equivalent scripting languages. Familiarity with monitoring, logging, and observability platforms such as Zabbix, Nagios, Prometheus, Grafana, ELK Stack, Datadog, or equivalent monitoring solutions. Understanding of cybersecurity best practices, vulnerability management, endpoint protection, patch management, encryption, and compliance requirements. Proficiency in Microsoft Office applications and IT documentation tools. Strong analytical thinking, troubleshooting, and problem-solving skills with excellent attention to detail. Excellent communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders. Ability to prepare system documentation, infrastructure diagrams, operational procedures, technical reports, and disaster recovery documentation. Commitment to continuous learning and staying current with emerging infrastructure technologies, cloud platforms, cybersecurity trends, automation tools, and industry best practices. Professional, proactive, and service-oriented mindset with a strong commitment to system reliability, operational excellence, security, and continuous improvement.

JOB OBJECTIVE: The IT Support Engineer is responsible for delivering reliable, responsive, and high-quality end-user IT support across offices and plant locations. Operating at L1/L2 level, the role covers the full incident lifecycle from first-call logging through diagnosis, resolution, and closure, and encompasses desktop/endpoint management, identity and access, and IT asset management. The Engineer ensures users can always work productively and securely, while contributing to continual service improvement through documentation, knowledge sharing, and proactive identification of recurring issues.<br>KEY ACCOUNTABILITIES:End-User Support (L1/L2) Serve as the first point of contact for all IT support requests via phone, email, walk-in, and the ITSM portal (Service Now) Log, classify, and prioritise incidents and service requests in accordance with SLA tiers Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, printers, and peripherals Escalate unresolved incidents to L3/specialist teams with full documentation and troubleshooting history Manage and track all assigned tickets to closure, ensuring proactive user communication throughout First Call Resolution (FCR) rate >= 70%% of incidents resolved within SLAAverage ticket resolution time User satisfaction (CSAT) score Desktop & Endpoint Management Set up, configure, and deploy desktops, laptops, and mobile devices (Windows 10/11, i OS, Android) Manage endpoint provisioning and decommissioning following IT asset lifecycle procedures Install, configure, and update operating systems, business applications, and security patches Maintain compliance with endpoint security policies including antivirus, encryption, and patch management Support the full Microsoft 365 suite (Outlook,Teams, Share Point, One Drive) for all end users% of endpoints patch-compliant% of deployments completed on schedule Endpoint uptime rate Identity & Access Management Manage user accounts, groups, and permissions in Active Directory and Azure ADProvision and deprovision user access across business systems per approved access request workflow Perform periodic access reviews and enforce least-privilege principles Support MFA enrolment and troubleshooting for all users Access provisioning turnaround time% of deprovisioning completed within 24hrs of offboarding Zero unauthorised access incidents Network & Connectivity Support Troubleshoot LAN/WAN connectivity, VPN, and Wi-Fi issues at L1/L2 level Coordinate with the network/infrastructure team for escalated connectivity incidents Support meeting room AV/VC setups (Teams Rooms, projectors, video conferencing) Assist with basic network port activation and cable patching in coordination with the infrastructure team% of network incidents resolved at L1/L2MTTR for connectivity incidents Incident & Change Management Follow ITIL-aligned incident management processes and contribute to root cause identification Participate in the change advisory process by testing and validating changes in the end-user environment Document all incidents, workarounds, and resolutions accurately in the ITSM system Support major incident (P1/P2) communication and coordination as required% of incidents with complete resolution documentation% of changes tested and validated on schedule Reduction in repeat incidents IT Asset Management Maintain accurate records of all IT assets (hardware and software) in the CMDB/asset register Conduct periodic physical verification of IT assets across office and plant locations Flag assets approaching end-of-life and recommend refresh/replacement in a timely manner Asset register accuracy >= 98%% of EOL assets actioned on time IT Documentation &Knowledge Management Create and maintain knowledge base articles, FAQs, and how-to guides for common issues Document SOPs for recurring support processes to reduce resolution time and enable self-service Contribute to onboarding materials for new users covering IT tools and systems Number of KB articles published per quarter Self-service resolution rate via KBPolicies, Compliance & HSEAdhere to all IT security policies, data protection guidelines, and acceptable use policies Support IT audit activities by providing accurate documentation and evidence as required Comply with company HSE policies and report any safety incidents or near misses promptly Ensure legal and regulatory compliance in areas relevant to IT service delivery Zero policy violations Audit readiness score HSE compliance rate<br>JOB REQUIREMENTS: A. Minimum Qualifications:• Bachelor’s degree in information technology, Computer Science, Engineering, or equivalent• Diploma holders with strong hands-on experience may be considered B. Certifications:• ITIL Foundation - Essential• Comp TIA A+ or Microsoft Certified: Modern Desktop Administrator Associate - Essential (or equivalent experience)• Microsoft 365 Fundamentals (MS-900) - Preferred• Comp TIA Network+ - Preferred C. Minimum Experience:• 2 years of experience in an IT support or helpdesk role (L1/L2)• Demonstrated experience supporting Windows desktop environments and Microsoft 365• Hands-on experience with Active Directory, user account management, and endpoint configuration• Experience working within an ITSM framework (Service Now preferred)• Exposure to multi-site or industrial/operational environments is an advantage D. Competencies (Knowledge, Skills & Abilities):Windows Desktop OSProficient in Windows 10/11 deployment, troubleshooting, and management Microsoft 365Hands-on support for Outlook, Teams, Share Point, One Drive, and M365 admin portal Active Directory & Azure ADUser/group management, GPO basics, conditional access, MFAITSM Tools Manage Engine or equivalent - ticket lifecycle, SLA management, CMDBEndpoint Management Microsoft Intune for device provisioning, patching, and policy enforcement Networking Fundamentals TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting at L1/L2Hardware Support Desktops, laptops, printers, peripherals - diagnosis, repair, and replacement IT Security Awareness Endpoint hardening, antivirus, patch compliance, phishing awareness Remote Support Tools Proficient with remote desktop and screen-sharing support tools

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Install, configure, and maintain LAN/WAN networks, routers, switches, and wireless access points.</p></li><li><p>Monitor and troubleshoot network, server, and internet connectivity issues.</p></li><li><p>Manage Windows Server, Active Directory, user accounts, group policies, and shared resources.</p></li><li><p>Provide technical support for desktops, laptops, printers, scanners, and other IT equipment.</p></li><li><p>Install, configure, and support VoIP systems, CCTV systems, and other communication infrastructure.</p></li><li><p>Perform routine system monitoring, software updates, patch management, and data backups.</p></li><li><p>Maintain IT asset inventory, documentation, and network diagrams.</p></li><li><p>Support and troubleshoot operational systems, including laundry machine IT interfaces where applicable.</p></li><li><p>Coordinate with vendors for hardware repairs, maintenance, and technical support.</p></li><li><p>Provide onsite IT support across Head Office, accommodation camps, and project sites.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or a related field.</p></li><li><p>2–5 years of experience in Network Administration, System Administration, or IT Support.</p></li><li><p>Strong knowledge of Windows Server, Active Directory, LAN/WAN, TCP/IP, routers, switches, and wireless networking.</p></li><li><p>Experience with firewalls, VoIP systems, CCTV systems, Microsoft 365, and hardware troubleshooting.</p></li><li><p>Good understanding of network security, backup, and disaster recovery procedures.</p></li><li><p>Strong analytical, troubleshooting, and problem-solving skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Ability to work independently and manage multiple priorities.</p></li><li><p>UAE driving license preferred (or mandatory if required by your company).</p></li><li><p>Willingness to travel to company offices, camps, and project sites across the UAE.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>A reputable hospitality organization in Abu Dhabi is seeking an experienced </span><b><span>Senior Server Administrator</span></b><span> to join its IT Infrastructure team. This role is responsible for managing and maintaining the organization's Microsoft server environment, ensuring high availability, security, and optimal performance of critical business systems.</span><br></p><br><p><span>The successful candidate will have extensive experience in Microsoft server administration, Active Directory, and Microsoft Dynamics 365, with the ability to support enterprise-level infrastructure and business applications.</span><br></p><br><span><br>Key Responsibilities</span><br><ul><li><span>Administer, maintain, and optimize the organization's Microsoft server infrastructure.</span><br></li><li><span>Manage Active Directory, including user accounts, group policies, organizational units, and security permissions.</span><br></li><li><span>Support and maintain Microsoft Dynamics 365 and related Microsoft business applications.</span><br></li><li><span>Monitor server performance, system availability, and infrastructure health to ensure uninterrupted business operations.</span><br></li><li><span>Perform server installation, configuration, upgrades, patch management, and system migrations.</span><br></li><li><span>Manage virtualization environments and storage solutions where applicable.</span><br></li><li><span>Implement and maintain backup, disaster recovery, and business continuity strategies.</span><br></li><li><span>Troubleshoot and resolve server, network, and infrastructure issues in a timely manner.</span><br></li><li><span>Ensure systems comply with security policies, regulatory requirements, and industry best practices.</span><br></li><li><span>Collaborate with internal IT teams and external vendors to deliver infrastructure projects and technology improvements.</span><br></li><li><span>Prepare and maintain technical documentation, system configurations, and operational procedures.</span><br></li><li><span>Participate in infrastructure upgrades, technology refresh initiatives, and digital transformation projects.</span><br></li></ul><br><span>Requirements</span><ul><li><span>Bachelor's degree in Information Technology, Computer Science, or a related field.</span><br></li><li><span>Minimum 5 years of experience in Microsoft server administration within an enterprise environment.</span><br></li><li><span>Extensive hands-on experience with:</span><br><br><ul><li><span>Windows Server Administration</span><br></li><li><span>Active Directory</span><br></li><li><span>Group Policy (GPO)</span><br></li><li><span>DNS, DHCP, and Microsoft networking services</span><br></li><li><span>Microsoft Dynamics 365 administration and support</span><br></li></ul></li><li><span>Strong knowledge of Microsoft infrastructure technologies and enterprise server environments.</span><br></li><li><span>Experience with virtualization technologies such as VMware or Hyper-V is highly desirable.</span><br></li><li><span>Familiarity with Microsoft 365 administration, Azure services, and hybrid environments is an advantage.</span><br></li><li><span>Knowledge of backup, disaster recovery, and business continuity planning.</span><br></li><li><span>Excellent troubleshooting, analytical, and problem-solving skills.</span><br></li><li><span>Strong communication skills with the ability to collaborate across technical and business teams.</span><br></li></ul><span>Preferred Certifications</span><br><p><span>Candidates with one or more of the following certifications will be highly regarded:</span><br></p><br><ul><li><span>Microsoft Certified: Windows Server Hybrid Administrator Associate</span><br></li><li><span>Microsoft Certified: Azure Administrator Associate</span><br></li><li><span>Microsoft Certified: Dynamics 365 Fundamentals or related certifications</span><br></li><li><span>Microsoft Certified Solutions Expert (MCSE) (legacy)</span><br></li><li><span>VMware Certified Professional (VCP)</span><br></li><li><span>ITIL Foundation<br></span><br></li></ul><p><span><span>To view other vacancies we have, please check our website</span></span><span><span>&nbsp;(</span></span><span><span>www.blackpearlconsult.com</span></span><span><span>)&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;</span></span><span><span>LinkedIn</span></span><span><span>&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;</span></span><span><span>Instagram</span></span><br></p><br><p><span><span>Follow the&nbsp;Black Pearl channel on WhatsApp.</span></span><br></p><br><p><span><span>Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;</span></span><span><span>www.blackpearlconsult.com</span></span><span><span>.</span></span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>• Administer Windows and/or Linux server environments, virtualisation platforms, storage and associated infrastructure services.<br> • Monitor availability, capacity and performance; investigate alerts and restore service within agreed priority and escalation procedures.<br> • Plan and execute approved patching, configuration changes, hardening and lifecycle maintenance.<br> • Maintain server inventories, configuration records, operating procedures, diagrams and technical runbooks.<br> • Support incident, problem and change management, including root-cause analysis and corrective actions.<br> • Coordinate infrastructure dependencies with network, cloud, backup, cybersecurity, application and database teams.<br> • Support discovery, baseline assessment and transition activities for on-premises and any subsequently approved hosted environment.<br> • Participate in agreed on-call coverage for critical infrastructure incidents.<br> • Minimum 6 years of relevant infrastructure and server administration experience.<br> • Strong hands-on experience with Windows Server and/or enterprise Linux, Active Directory and virtualisation technologies.<br> • Practical knowledge of monitoring, patch management, storage, capacity planning and security hardening.<br> • VCP, MCSE/Microsoft role-based certification, RHCSA or Server+ preferred.<br> • Ability to produce clear technical documentation and work within controlled change processes.<br> • Experience operating hybrid on-premises and cloud environments.<br></span> </div>

Company Description<br>About Amer Al Ghurair<br>Founded in 1996, Amer Al Ghurair has grown into one of Dubai’s trusted real estate companies, with nearly three decades of experience in property development, property management, leasing, and real estate services. The company is committed to delivering high-quality developments and innovative real estate solutions while maintaining the highest standards of professionalism, integrity, and customer service. With a growing portfolio of residential and commercial properties across Dubai, Amer Al Ghurair continues to create sustainable communities and long-term value for investors, property owners, and residents. (ameralghurair.com)<br>Junior IT System Administrator<br>We are currently hiring an experienced IT System Administrator to join our team.<br>The ideal candidate will have 3–5 years of hands-on experience in system administration, networking, virtualization, and Microsoft 365 administration. This role is responsible for maintaining and securing the organization’s IT infrastructure while ensuring the availability, performance, and reliability of business-critical systems.<br>Key Responsibilities<br>* Administer and maintain Windows Server environments (2016/2019/2022).* Manage VMware v Sphere and/or Microsoft Hyper-V infrastructure.* Configure and support Active Directory, DNS, DHCP, Group Policy, and file services.* Administer Microsoft 365, including Exchange Online, Microsoft Teams, Share Point Online, One Drive for Business, Microsoft Entra ID (Azure AD), and Microsoft Intune.* Manage LAN/WAN, VPNs, switches, routers, firewalls, and wireless infrastructure.* Perform server patching, backup, disaster recovery, and system monitoring.* Provide Level 2 and Level 3 technical support for infrastructure and end users.* Implement cybersecurity best practices, endpoint protection, and security compliance.* Maintain technical documentation, reports, and standard operating procedures.<br>Requirements<br>* 3–5 years of experience in System Administration, Networking, and IT Infrastructure Support.* Strong knowledge of Windows Server Administration, Active Directory, DNS, DHCP, and Group Policy.* Experience with VMware v Sphere and/or Microsoft Hyper-V.* Proven experience administering Microsoft 365 environments.* Strong understanding of TCP/IP networking, VLANs, VPNs, routing, switching, and firewall administration.* Experience with backup and disaster recovery solutions.* Excellent troubleshooting, analytical, communication, and documentation skills.* Ability to work independently and collaboratively in a fast-paced environment.<br>If you meet the above requirements and are interested in this opportunity, please send your CV to recruitment@hrreb.com. Only shortlisted candidates will be contacted.

Join Our Enterprise Print Solutions Team<br>We are looking for a Senior MPS Service Engineer to join our Enterprise Print Solutions team. The successful candidate will be responsible for implementing, supporting, and maintaining enterprise print environments while delivering exceptional technical support and customer service.<br>Key Responsibilities Install, configure, maintain, and troubleshoot Managed Print Service (MPS) environments. Deploy, administer, and support MyQ, Paper Cut MF, and YSoft Safe Q solutions. Configure secure print release, Follow-Me Printing, print accounting, user authentication, and scan workflows. Install, configure, and maintain Epson Work Force Enterprise, Work Force Pro RIPS, and AM Series Business Inkjet printers and multifunction devices. Support Active Directory, LDAP, Windows Print Server, SQL Server, TCP/IP, DNS, DHCP, SMTP, SMB, SNMP, and SSL certificates. Perform preventive maintenance, firmware upgrades, hardware troubleshooting, fleet monitoring, and remote diagnostics. Conduct customer training, technical demonstrations, and resolve technical escalations. Prepare installation documentation and service reports.<br>Requirement Minimum 8 years' experience in Office Automation or Managed Print Services. Minimum 5 years' experience implementing Enterprise MPS solutions. Strong hands-on experience with Epson Work Force Enterprise, Work Force Pro RIPS, and AM Series Business Inkjet solutions. Experience with Epson Device Admin, Epson Remote Services (ERS), Epson Open Platform, MyQ, Paper Cut MF, and YSoft Safe Q is highly desirable. Strong knowledge of Windows Server, Active Directory, SQL Server, enterprise networking, and Linux/mac OS print environments. Experience supporting enterprise customers within the UAE. Valid UAE Driving Licence and own vehicle (Advantage ). Willingness to travel across the UAE. Immediate or short notice availability preferred.<br>Preferred Certifications MyQ | Paper Cut | YSoft Safe Q | Microsoft Windows Server | Linux | CCNA | Epson Technical Certifications <br>Why Join Us ? Become part of a specialised Enterprise Print Solutions team delivering cutting-edge Epson Business Inkjet technologies to leading organisations across the UAE. You'll work on large-scale enterprise deployments, cloud print solutions, fleet management, and digital transformation initiatives while growing your technical expertise in a collaborative and dynamic environment.<br>Candidates based in the UAE and India with relevant Managed Print Services experience are encouraged to apply.<br>Apply via Linked In or email their resume to hr@almoe.com with the subject line:Service Engineer (MPS).

Company Description <br>About Amer Al Guhair Established over 15 years ago, Amer Alghuhair has grown into one of the UAE’s trusted providers of government services and business solutions. With a strong reputation for excellence, professionalism, and customer service, the company offers a comprehensive range of government-related services for individuals and businesses. Driven by innovation and operational excellence, Amer Alghuhair continues to expand its presence while delivering efficient, reliable, and customer-focused solutions across the UAE.<br>IT System Administrator<br>We are currently hiring an experienced IT System Administrator to join our team.<br>The ideal candidate will have 3–5 years of hands-on experience in system administration, networking, virtualization, and Microsoft 365 administration. This role is responsible for maintaining and securing the organization’s IT infrastructure while ensuring the availability, performance, and reliability of business-critical systems.<br>Key Responsibilities<br>* Administer and maintain Windows Server environments (2016/2019/2022).* Manage VMware v Sphere and/or Microsoft Hyper-V infrastructure.* Configure and support Active Directory, DNS, DHCP, Group Policy, and file services.* Administer Microsoft 365, including Exchange Online, Microsoft Teams, Share Point Online, One Drive for Business, Microsoft Entra ID (Azure AD), and Microsoft Intune.* Manage LAN/WAN, VPNs, switches, routers, firewalls, and wireless infrastructure.* Perform server patching, backup, disaster recovery, and system monitoring.* Provide Level 2 and Level 3 technical support for infrastructure and end users.* Implement cybersecurity best practices, endpoint protection, and security compliance.* Maintain technical documentation, reports, and standard operating procedures.<br>Requirements<br>* 3–5 years of experience in System Administration, Networking, and IT Infrastructure Support.* Strong knowledge of Windows Server Administration, Active Directory, DNS, DHCP, and Group Policy.* Experience with VMware v Sphere and/or Microsoft Hyper-V.* Proven experience administering Microsoft 365 environments.* Strong understanding of TCP/IP networking, VLANs, VPNs, routing, switching, and firewall administration.* Experience with backup and disaster recovery solutions.* Excellent troubleshooting, analytical, communication, and documentation skills.* Ability to work independently and collaboratively in a fast-paced environment.<br>If you meet the above requirements and are interested in this opportunity, please send your CV to recruitment@hrreb.com. Only shortlisted candidates will be contacted.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>We are seeking a highly skilled L3 Technical Specialist with primary expertise in Microsoft Power Platform administration, including Power Apps and Power Automate. The ideal candidate must also demonstrate strong proficiency in Microsoft 365 Copilot admin, agents, Viva Suite, and modern workplace automation, with the ability to design, manage, and optimize enterprise‑scale productivity solutions. Additionally, as secondary skills, the candidate should have Working knowledge of broader Microsoft 365 Messaging and Collaboration services, including Microsoft Exchange (on‑premises and Exchange Online), Microsoft Teams, SharePoint Online, Hybrid Active Directory (AD/Azure AD), Microsoft Information Protection (MIP), Microsoft Defender, Enterprise Vault, and Microsoft licensing.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.</p></li><li><p>Minimum of 5 years of progressive experience in Microsoft 365 administration and development, with at least 3 years focused on the Power Platform.</p></li><li><p>Holds advanced Microsoft certifications such as MCSE: Productivity Solutions Expert, Power Platform Solution Architect Expert, or equivalent.</p></li><li><p>Proven track record of successfully designing and deploying enterprise-level M365 and Power Platform solutions.</p></li></ul><p></p></section>

<br><ul><li><p>Lead, supervise, and distribute tasks among the network and technical support team.</p></li><li><p>Design, implement, maintain, and troubleshoot LAN, WAN, VLAN, VPN, Wi-Fi, and multi-site network environments.</p></li><li><p>Configure and manage Cisco switches, routers, access points, and related networking equipment.</p></li><li><p>Administer Fortinet, OPNsense, and pfSense firewalls, including policies, NAT, VPNs, content filtering, network segmentation, and security rules.</p></li><li><p>Manage Linux and Windows servers, including installation, hardening, patching, monitoring, troubleshooting, and performance optimization.</p></li><li><p>Administer Windows Server Active Directory, Group Policy, DNS, DHCP, file services, permissions, authentication, and user accounts.</p></li><li><p>Manage Proxmox, VMware, Docker, virtual machines, containers, storage, backups, and disaster-recovery systems.</p></li><li><p>Administer Mailcow or similar self-hosted email platforms, Microsoft 365, email security, DNS records, SSL certificates, and related services.</p></li><li><p>Maintain NGINX reverse proxies, web hosting environments, SSL/TLS certificates, and internal applications.</p></li><li><p>Manage Synology or equivalent NAS and enterprise backup solutions.</p></li><li><p>Monitor infrastructure availability, capacity, security, and performance.</p></li><li><p>Maintain accurate network diagrams, configurations, inventories, passwords, procedures, and technical documentation.</p></li><li><p>Coordinate with vendors and support IT infrastructure projects across all business units.</p></li><li><p>Participate in incident response, business continuity, and disaster-recovery planning.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Information Technology Engineering, Network Engineering, Computer Engineering, or an equivalent discipline.</p></li><li><p>Minimum four years of relevant professional experience.</p></li><li><p>Strong practical knowledge of Linux, Windows Server, Active Directory, Cisco networking, Fortinet, OPNsense or pfSense, Proxmox, Docker, DNS, DHCP, VPNs, VLANs, and network security.</p></li><li><p>CCNA certification is required.</p></li><li><p>CCNP and additional system, cloud, virtualization, or security certifications are preferred.</p></li><li><p>Strong troubleshooting, leadership, communication, and documentation skills.</p></li><li><p>Fluency in spoken and written Arabic and English.</p></li></ul>

Company Description Amer Al Ghurair Real Estate Group is committed to building more than homes by shaping lifestyles with purpose. The organization focuses on designing and delivering communities where families can thrive and feel connected. Developments are planned to balance everyday functionality with thoughtful living, providing practical spaces that also support comfort and well-being. Team members contribute to projects that impact how residents live, work, and interact within their communities.<br>Job Summary: The IT System Administrator is responsible for managing, maintaining, and securing the organization's IT infrastructure, including physical and virtual servers, network systems, Microsoft 365 services, cybersecurity solutions, and end-user support. The role ensures the availability, performance, security, and reliability of IT systems through proactive monitoring, troubleshooting, and continuous improvements across the IT environment. Key Responsibilities:1. Server & Virtualization Administration Install, configure, maintain, and support Windows Server environments. Administer and manage virtual infrastructure using VMware v Sphere, Microsoft Hyper-V, or equivalent platforms. Create, deploy, monitor, and optimize virtual machines (VMs). Manage server resources including CPU, memory, storage, and system performance. Perform server patching, upgrades, and lifecycle management. Administer Active Directory, Group Policy (GPO), DNS, DHCP, and File Services. Monitor server health, availability, capacity, and performance. Manage backup, restoration, disaster recovery, and business continuity solutions. Implement and maintain server security standards and compliance requirements.2. Network Administration Configure, monitor, and maintain LAN, WAN, WLAN, VPN, and Internet connectivity. Manage switches, routers, firewalls, wireless controllers, and access points. Troubleshoot network connectivity and performance issues. Implement network security policies, segmentation, and access controls. Monitor bandwidth utilization and network availability. Maintain accurate network diagrams and infrastructure documentation.3. Microsoft 365 Administration Administer and support:· Exchange Online· Microsoft Teams· Share Point Online· One Drive for Business· Microsoft Entra ID (Azure AD)· Microsoft Intune Additional responsibilities:· Manage user accounts, groups, licenses, and permissions.· Configure and maintain Conditional Access, Multi-Factor Authentication (MFA), and security policies.· Troubleshoot Microsoft 365 issues related to email, authentication, Teams, Share Point, and synchronization.· Monitor Microsoft 365 service health, security alerts, and compliance status.· Support Microsoft 365 migration and deployment projects.4. Technical Support & Troubleshooting Provide Level 2 and Level 3 infrastructure and end-user support. Diagnose and resolve server, network, virtualization, Microsoft 365, and endpoint-related incidents. Support desktops, laptops, printers, mobile devices, and business applications. Coordinate with vendors and third-party support providers when required. Maintain service desk tickets and ensure SLA compliance.5. Security & Compliance Implement cybersecurity best practices across infrastructure and cloud environments. Manage endpoint protection, antivirus, EDR, and vulnerability remediation. Monitor, investigate, and respond to security incidents and alerts. Perform security reviews, audits, and access control assessments. Ensure compliance with organizational IT policies, standards, and security requirements.6. Documentation & Reporting Maintain accurate documentation of servers, virtualization platforms, network infrastructure, and Microsoft 365 environments. Develop and update IT procedures, standards, and SOPs. Generate reports on system performance, availability, capacity, and security. Participate in infrastructure projects and continuous improvement initiatives.<br>Required Experience:3–5 years of hands-on experience in System Administration, Networking, and IT Infrastructure Support. Proven experience with VMware v Sphere and/or Microsoft Hyper-V environments. Strong experience administering Microsoft 365 services. Experience managing enterprise network infrastructure and security solutions.<br>Technical Skills Mandatory Windows Server 2016/2019/2022 Administration Active Directory, DNS, DHCP, Group Policy VMware v Sphere and/or Microsoft Hyper-VVirtual Machine Deployment and Management Microsoft 365 Administration Exchange Online Microsoft Teams Share Point Online One Drive for Business Microsoft Entra ID (Azure AD) Microsoft Intune TCP/IP Networking VLANsVPN Technologies Routing & Switching Firewall Administration Backup & Disaster Recovery Solutions Windows 10 & Windows 11 Support Advanced Troubleshooting Skills<br>Core Competencies Strong analytical and troubleshooting skills Excellent customer service and communication abilities Ability to manage business-critical systems and infrastructure Proactive monitoring and problem-solving mindset Strong documentation and organizational skills Ability to work independently and collaboratively within a team Time management and prioritization skills<br>Key Areas of Ownership Physical & Virtual Servers VMware / Hyper-V Infrastructure Microsoft 365 Administration & Support Active Directory & Microsoft Entra IDNetwork Infrastructure (Switches, Firewalls, VPNs) Backup & Disaster Recovery IT Security & Compliance End-User Support & Incident Resolution

Company Description Amer Al Ghurair Real Estate Group is committed to building more than homes by shaping lifestyles with purpose. The organization focuses on designing and delivering communities where families can thrive and feel connected. Developments are planned to balance everyday functionality with thoughtful living, providing practical spaces that also support comfort and well-being. Team members contribute to projects that impact how residents live, work, and interact within their communities.<br>Job Summary: The IT System Administrator is responsible for managing, maintaining, and securing the organization's IT infrastructure, including physical and virtual servers, network systems, Microsoft 365 services, cybersecurity solutions, and end-user support. The role ensures the availability, performance, security, and reliability of IT systems through proactive monitoring, troubleshooting, and continuous improvements across the IT environment. Key Responsibilities:1. Server & Virtualization Administration Install, configure, maintain, and support Windows Server environments. Administer and manage virtual infrastructure using VMware v Sphere, Microsoft Hyper-V, or equivalent platforms. Create, deploy, monitor, and optimize virtual machines (VMs). Manage server resources including CPU, memory, storage, and system performance. Perform server patching, upgrades, and lifecycle management. Administer Active Directory, Group Policy (GPO), DNS, DHCP, and File Services. Monitor server health, availability, capacity, and performance. Manage backup, restoration, disaster recovery, and business continuity solutions. Implement and maintain server security standards and compliance requirements.2. Network Administration Configure, monitor, and maintain LAN, WAN, WLAN, VPN, and Internet connectivity. Manage switches, routers, firewalls, wireless controllers, and access points. Troubleshoot network connectivity and performance issues. Implement network security policies, segmentation, and access controls. Monitor bandwidth utilization and network availability. Maintain accurate network diagrams and infrastructure documentation.3. Microsoft 365 Administration Administer and support:· Exchange Online· Microsoft Teams· Share Point Online· One Drive for Business· Microsoft Entra ID (Azure AD)· Microsoft Intune Additional responsibilities:· Manage user accounts, groups, licenses, and permissions.· Configure and maintain Conditional Access, Multi-Factor Authentication (MFA), and security policies.· Troubleshoot Microsoft 365 issues related to email, authentication, Teams, Share Point, and synchronization.· Monitor Microsoft 365 service health, security alerts, and compliance status.· Support Microsoft 365 migration and deployment projects.4. Technical Support & Troubleshooting Provide Level 2 and Level 3 infrastructure and end-user support. Diagnose and resolve server, network, virtualization, Microsoft 365, and endpoint-related incidents. Support desktops, laptops, printers, mobile devices, and business applications. Coordinate with vendors and third-party support providers when required. Maintain service desk tickets and ensure SLA compliance.5. Security & Compliance Implement cybersecurity best practices across infrastructure and cloud environments. Manage endpoint protection, antivirus, EDR, and vulnerability remediation. Monitor, investigate, and respond to security incidents and alerts. Perform security reviews, audits, and access control assessments. Ensure compliance with organizational IT policies, standards, and security requirements.6. Documentation & Reporting Maintain accurate documentation of servers, virtualization platforms, network infrastructure, and Microsoft 365 environments. Develop and update IT procedures, standards, and SOPs. Generate reports on system performance, availability, capacity, and security. Participate in infrastructure projects and continuous improvement initiatives.<br>Required Experience:3–5 years of hands-on experience in System Administration, Networking, and IT Infrastructure Support. Proven experience with VMware v Sphere and/or Microsoft Hyper-V environments. Strong experience administering Microsoft 365 services. Experience managing enterprise network infrastructure and security solutions.<br>Technical Skills Mandatory Windows Server 2016/2019/2022 Administration Active Directory, DNS, DHCP, Group Policy VMware v Sphere and/or Microsoft Hyper-VVirtual Machine Deployment and Management Microsoft 365 Administration Exchange Online Microsoft Teams Share Point Online One Drive for Business Microsoft Entra ID (Azure AD) Microsoft Intune TCP/IP Networking VLANsVPN Technologies Routing & Switching Firewall Administration Backup & Disaster Recovery Solutions Windows 10 & Windows 11 Support Advanced Troubleshooting Skills<br>Core Competencies Strong analytical and troubleshooting skills Excellent customer service and communication abilities Ability to manage business-critical systems and infrastructure Proactive monitoring and problem-solving mindset Strong documentation and organizational skills Ability to work independently and collaboratively within a team Time management and prioritization skills<br>Key Areas of Ownership Physical & Virtual Servers VMware / Hyper-V Infrastructure Microsoft 365 Administration & Support Active Directory & Microsoft Entra IDNetwork Infrastructure (Switches, Firewalls, VPNs) Backup & Disaster Recovery IT Security & Compliance End-User Support & Incident Resolution

<ul><li><p>Serve as the <strong>initial contact</strong> for users seeking technical assistance via phone, email, chat, or ticketing system.</p></li><li><p>Perform <strong>basic troubleshooting</strong> for hardware, software, network connectivity, and user-access issues.</p></li><li><p><strong>Log, categorize, and prioritize</strong> incoming tickets accurately in the ITSM system.</p></li><li><p>Provide <strong>step-by-step guidance</strong> to users for simple issues (password resets, account lockouts, basic application errors).</p></li><li><p>Escalate unresolved or complex issues to <strong>L1/L2 support teams</strong> with proper documentation.</p></li><li><p>Monitor ticket queues and ensure <strong>SLA compliance</strong>.</p></li><li><p>Maintain <strong>knowledge base articles</strong> for common issues and solutions.</p></li><li><p>Assist with <strong>onboarding tasks</strong>, such as account setup and device preparation.</p></li><li><p>Communicate clearly with users, ensuring a positive support experience.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills & Qualifications</strong></p><ul><li><p>Basic understanding of <strong>Windows/Mac OS</strong>, MS Office, and common business applications.</p></li><li><p>Familiarity with <strong>network basics</strong> (Wi-Fi, LAN, VPN).</p></li><li><p>Ability to follow troubleshooting scripts and standard operating procedures.</p></li><li><p>Strong <strong>communication and customer service</strong> skills.</p></li><li><p>Ability to multitask and work in a fast-paced environment.</p></li><li><p>Prior experience in a helpdesk or customer support role is a plus.</p></li><li><br></li></ul><p><strong>Preferred Qualifications</strong></p><ul><li><p>IT certifications like <strong>CompTIA A+</strong>, <strong>ITIL Foundation</strong>, or equivalent.</p></li><li><p>Experience with <strong>ticketing systems</strong> (ServiceNow, Jira, Freshservice, etc.).</p></li><li><p>Basic understanding of <strong>Active Directory</strong>, user provisioning, and password policies.</p></li><li><br></li></ul><p><strong>Key Attributes</strong></p><ul><li><p>Patient and user-focused</p></li><li><p>Detail-oriented</p></li><li><p>Quick learner</p></li><li><p>Team player</p></li><li><p>Reliable and punctual</p></li></ul><p><br></p></li></ul>

<ul><li><p>Administer and support Windows Server and Linux environments. Manage VMware vSphere/ESXi and Hyper-V virtualization platforms. Configure and maintain Active Directory, DNS, DHCP, Group Policy, and Microsoft Entra ID (Azure AD). Deploy, configure, and maintain enterprise servers and infrastructure services. Perform server provisioning, OS upgrades, patch management, and performance tuning. Manage storage solutions (NetApp, Dell EMC, HPE) and backup platforms such as Veeam, Commvault, or Veritas NetBackup. Support Microsoft Azure infrastructure and hybrid cloud environments. Monitor infrastructure using enterprise monitoring tools and proactively resolve issues. Perform incident, problem, and change management activities in accordance with ITIL processes. Implement disaster recovery (DR) and business continuity (BCP) procedures. Collaborate with network, security, database, and application teams to ensure seamless service delivery.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field is essential for foundational knowledge.</li><li>A minimum of 5 years of experience in IT infrastructure management, demonstrating a proven track record of successful project delivery.</li><li>Relevant certifications such as ITIL, Cisco CCNA, or Microsoft Azure Certification to validate expertise and commitment.</li><li>Experience in cloud technologies, particularly AWS or Azure, to effectively manage hybrid infrastructures.</li></ul>

<p><br>We are seeking a skilled and proactive Network & Systems Administrator to join our IT team. The ideal candidate will be responsible for designing, implementing, managing, and supporting the organization’s network and server infrastructure. This role also includes maintaining security systems, telephony, and ensuring seamless operations across all IT platforms.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Design, implement, manage, and support the organization’s network infrastructure.</p></li><li><p>Administer and maintain firewalls, switches, routers, and VPNs.</p></li><li><p>Monitor network performance and perform necessary optimizations or upgrades.</p></li><li><p>Manage and secure Windows Server environments (Active Directory, DNS, DHCP, etc.).</p></li><li><p>Support and maintain CCTV surveillance systems and ensure proper network integration.</p></li><li><p>Administer and troubleshoot IP-based PABX (telephony) systems.</p></li><li><p>Maintain accurate documentation for network configurations, system updates, and incident reports.</p></li><li><p>Collaborate with internal teams to support projects and resolve technical issues.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><p><strong>Required Qualifications & Skills</strong></p><ul><li><p>Bachelor’s degree in information technology, Computer Science, or a related field.</p></li><li><p>1–6 years of hands-on experience in network and systems administration.</p></li><li><p>Strong expertise in configuring and troubleshooting firewalls (SonicWall, Fortinet, Cisco ASA, or similar), switches, and VPNs.</p></li><li><p>Proficiency in Windows Server administration (2016/2019/2022).</p></li><li><p>Experience with CCTV systems setup, configuration, and integration.</p></li><li><p>Working knowledge of IP-based PABX systems.</p></li><li><p>Relevant certifications such as CCNA, CCNP, MCSA, or Fortinet NSE are a plus.</p></li></ul><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Provide primary and secondary level of support (L1 and L2) for all hardware<br>and software inquiries.<br>&nbsp;</p></li><li><p>Troubleshoot laptops (Windows &amp; macOS), workstations, and mobile<br>devices.<br>&nbsp;</p></li><li><p>Provide end-user assistance for the Learning Management System (LMS) and<br>Student Information System (SIS), including course access, user enrollment<br>issues, and portal navigation.<br>&nbsp;</p></li><li><p>Manage the full lifecycle of campus devices, including imaging, software<br>deployment, patch management, and security updates.<br>&nbsp;</p></li><li><p>Support enterprise productivity suites and specialized engineering software<br>for research and teaching.<br>&nbsp;</p></li><li><p>Maintain and troubleshoot on-site audio-visual equipment.<br>&nbsp;</p></li><li><p>Support basic network connectivity tasks, including Wi-Fi troubleshooting,<br>VPN configuration, and Active Directory user management.<br>&nbsp;</p></li><li><p>Create user guides, runbooks, and KB articles.<br>&nbsp;</p></li><li><p>Track and manage all requests in the ticketing system through to resolution,<br>ensuring clear communication to stakeholders.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology or a related field is a plus.</p></li><li><p>2-4 years of experience in a technical support or helpdesk environment.</p></li><li><p>CompTIA A+, Network+, or similar foundational IT certifications are highly desirable.</p></li><li><p>Familiarity with Windows and macOS operating systems and common productivity software (e.g., Microsoft Office Suite).</p></li></ul><p></p></section>

Client Introduction Bloom Holding is a development company headquartered in Abu Dhabi, United Arab Emirates. The company was established in 2008 as a subsidiary of National Holding and engaged in real estate, education, services, and hospitality. The entities that are being operated under the umbrella of Bloom Holding include Bloom Properties, Bloom Education, Bloom Hospitality, Bloom Facilities Management (bfm), and Bloom Landscape. Job Role: M365 Engineer (Onsite) Work Location: Abu Dhabi Notice Period: Immediate Joiner<br>About the Role The M365 Engineer will be a key member of the Bloom Holding IT department and provide advanced-level support, troubleshooting, and administration of Microsoft 365 environment. The role requires the candidate to handle complex technical issues, design and implement solutions for optimal performance, and lead escalations from the lower tiers of support. The role involves deep expertise in Microsoft 365 services, including Exchange Online, Share Point Online, Teams, Entra ID, Intune, Auto Pilot, Microsoft Purview, Power Platform along with a focus on compliance and automation. This is onsite role. Candidate should have a minimum of 7 Years of relevant experience. Should be able to work both as part of a team and under own initiative. Should carry a positive attitude towards business problems<br>Key Responsibilities Manage Bloom Microsoft 365 tenant. Manage the day-to-day administration, monitoring, and support of Microsoft 365 services, including Exchange Online, Share Point Online, One Drive, Microsoft Teams, Microsoft Intune, Defender, and Entra Identity. Manage user & computer identities, roles, and permissions using Azure Active Directory & On-premises Active Directory. Manage and administer Identity, SSO, MFA & PIM. Provide support and resolve end user email issues, access issues and other issues related to Office365 services Administer Microsoft Teams, ensuring proper configuration, collaboration tools, and compliance. Ongoing administration of security features across Microsoft 365, including Multi-Factor Authentication (MFA), Conditional Access, Identity Protection, and other advanced security features. Administration, configuration, and ongoing maintenance of Microsoft Intune for managing devices (Windows, i OS, Android, and mac OS) and applications. Configuration and enforcement of mobile device management (MDM) and mobile application management (MAM) policies using Intune. Manage device enrollment processes, including automated provisioning, configuration profiles, and compliance policies. Exposure to Microsoft 365 security features (Data Loss Prevention (DLP), Data Classification, Information Rights Management (IRM), etc. Ensure compliance with company policies and applicable regulations using Microsoft 365 Compliance tools. Maintain the secure score of the entire tenant within the acceptance range. Automate daily and repetitive tasks with Power Shell scripts. Maintain awareness of updates, patches, and new features; plan and execute monthly patches, upgrades or changes to ensure optimal performance. Continuously evaluate and improve the configuration and performance of the Microsoft 365 environment. Execute and support M365 migrations and tenant consolidation projects. Evaluate and implement new Microsoft 365 capabilities. <br>Required Qualifications & Experience Educational Requirements / Other Qualifications • Bachelor’s Degree in any computer stream (3-4 Yrs) • Microsoft Certified: Administrator Expert (MS-102) Experience required • Minimum 8 Years of relevant experience.<br>About Dautom Dautom is a globally recognized IT consulting and technology services organization committed to enabling digital transformation through innovation, expertise, and a people-centric approach. We partner with leading organizations across industries to accelerate business growth by delivering exceptional talent, strategic IT consulting services, and innovative technology solutions. With a strong global presence and deep industry expertise, Dautom empowers businesses to enhance operational excellence, embrace digital evolution, and achieve sustainable success.<br>If this opportunity aligns with your expertise and career aspirations, we invite you to share your updated resume at anisha.m@dautom.com. Our team will be pleased to connect with suitable candidates for further discussions

<br><ul><li><p>Manage SaaS application deployment and integration initiatives.</p></li><li><p>Manage cloud application migration, rollout, and adoption projects.</p></li><li><p>Coordinate Microsoft Azure Cloud initiatives across IaaS, PaaS, and SaaS environments.</p></li><li><p>Support Azure cloud service delivery and transformation programmes.</p></li><li><p>Coordinate implementation, migration, and upgrade activities within Azure environments.</p></li><li><p>Coordinate activities involving Azure Virtual Machines, Azure Networking, Azure Kubernetes Service, Azure Database Services, Microsoft Entra ID/Azure Active Directory, and Azure AI Services.</p></li><li><p>Support container-based application environments and coordinate Kubernetes-based application platforms.</p></li><li><p>Work with teams managing Azure Kubernetes Service (AKS) environments.</p></li><li><p>Manage application and platform modernization initiatives.</p></li><li><p>Coordinate migration dependencies, timelines, risks, and technical activities.</p></li><li><p>Manage project scope, timelines, risks, dependencies, and delivery updates.</p></li><li><p>Coordinate with application, infrastructure, security, business, and vendor teams.</p></li><li><p>Manage communication between technical teams, business stakeholders, and vendors.</p></li><li><p>Support application-level identity and access management, security, and governance.</p></li><li><p>Prepare project reports and provide regular delivery updates.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><ul><li><p>10–12 years of experience in cloud applications and SaaS environments.</p></li><li><p>PMP certification is mandatory.</p></li><li><p>Strong experience in Microsoft Azure Cloud and managing Azure cloud initiatives.</p></li><li><p>Experience across Azure IaaS, PaaS, and SaaS services.</p></li><li><p>Strong expertise in SaaS application deployment and integration.</p></li><li><p>Experience managing cloud application migration, rollout, and transformation projects.</p></li><li><p>Experience in application-level identity and access management using Microsoft Entra ID/Azure Active Directory.</p></li><li><p>Experience with Azure Kubernetes Service, Kubernetes, containers, and containerized applications.</p></li><li><p>Experience with Azure Virtual Machines, Azure Networking, and Azure Database Services.</p></li><li><p>Strong enterprise project delivery, stakeholder management, and vendor coordination experience.</p></li><li><p>Exposure to Azure AI Services and Microsoft 365 cloud services is preferred.</p></li><li><p>Exposure to OpenShift or similar container platforms is preferred.</p></li><li><p>Candidates available to join immediately or within 15 days will be preferred.</p></li></ul>

<ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p><strong>Key Competencies</strong></p></li></ul><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul>