وظائف Active Directory

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br>Job Description<br><p><strong>We are&nbsp;</strong>currently looking for<strong> IT End User Support for our UAE operations</strong> with the following terms &amp; conditions.</p><br><p><strong>Technical Skills </strong></p><br><ul><li>Windows OS administration, configuration, imaging and troubleshooting · Banking applications &amp; customer service familiarity · Microsoft 365</li><li>administration · Active Directory &amp; server administration · Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi) · Printer/peripheral support ·</li><li>Endpoint management (Intune, Kaspersky, Defender or equivalent).</li></ul><p><strong>Core Competencies </strong></p><br><ul><li>Willingness to work rotational shifts, on-call and emergency response · excellent customer service and communication · strong troubleshooting and</li><li>analytical ability · works independently and under pressure · team collaboration and accountability · attention to detail and time management.</li></ul><p><strong>Key Responsibilities </strong></p><br><ul><li>Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms; resolve hardware, software, OS, application and connectivity issues within SLA.</li><li>Act as first point of contact via phone, email, walk-ins and ticketing; log, troubleshoot and escalate incidents as needed.</li><li>Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior management, in line with security and audit requirements.</li><li>Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint; handle password resets, mailbox support, onboarding/offboarding and workstation setup.</li><li>Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support; escalate complex infrastructure issues.</li><li>Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims.</li><li>Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and deployments.</li><li>Available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame:</strong> Immediate</p><br><br>Additional Information<br><p><strong><u>Terms and conditions:</u></strong>&nbsp;</p><br><p><strong>Joining time frame:</strong>&nbsp;&nbsp; <strong>maximum 4 weeks</strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Description:</strong></p><br><p>IT Support Specialist is Responsible for providing comprehensive IT support and technical functions required supporting the different Units of UAE University. The individual will Performs a variety of complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired result. The position will assist staff in UAEU campuses and remote locations with technical support to ensure the reliability and sustainability of information and communication resources. • Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems • Deliver proactive onsite support and knowledge transfer to the customers. • Administrate Active directory users, Exchange users management, SCCM system (Servers and users side), Citrix cloud computing and apps, Print management solution (Server and users Side). • Manage and Produce the university Hardware Standards Technical specifications, for Tendering Purpose, preparing technical studies, technical reports for the purchased IT equipment’s. • Supervise the photocopiers maintenance orders, prepare technical specifications, studies, reports. • Monitoring and maintaining computer systems and networks. • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns • Develops and tests complex user documentation; works with hardware vendors to resolve equipment failures/problems • May perform routine security checks on the system • Participate in complex technical projects • Contributes to unit goals by accomplishing related duties as required. May have budgetary responsibility for purchasing IT equipment and monitoring within a prescribed budget • Serves as technical resource to unit. • Designs and produces moderately complex reports • Talking staff/clients through a series of actions, either face to face or over the telephone. • Replacing parts as required. • Routine Maintenance o Installing/configuring new computers/telephones o Repairing/upgrading PC and Mac hardware and software o Troubleshooting printers/scanners/copiers o Maintaining inventory of equipment and supplies (cables, adapters, etc.) • Supports technical needs of conferences. • Supports the development and maintenance of department websites. • Provides workshops for students, faculty and staff. • Oversight and management of a 24x7x365 environment which may require some off shift work. This position will also require on-call response to incidents as necessary. • Responsible to adhere with all information security policies and procedures of the University. • Other duties as assigned. </p><br><p><strong>Minimum Qualifications:</strong></p><br><p>• Bachelor Degree in IT related field • 3-6 years’ experience in an IT support role </p><br><p><strong>Preferred Qualifications:</strong></p><br><p>• Excellent Communication Skills both verbal and written • MCITP 2008 or MCSE 2003. • Excellent understand of Active directory and Microsoft Infrastructure Technology. • Good understand of Tenders procedures and documentations. • Good understanding of Microsoft and desktop applications, PC hardware and peripherals, PC operating systems and application software • Familiarity with LAN network protocols and client-server business applications • Good understanding of Microsoft active directory delegated domain administration. • Ability to systematically troubleshoot complex problems. </p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Windows Engineer with 8+ years of experience to manage, maintain, and support enterprise Windows infrastructure.<br> The ideal candidate will be responsible for ensuring the availability, performance, and security of Windows server environments while supporting business-critical systems.<br> Key Responsibilities Install, configure, and maintain Windows Server environments.<br> Monitor system performance and ensure high availability.<br> Perform system upgrades, patching, and regular maintenance.<br> Manage Active Directory, Group Policy, DNS, and DHCP services.<br> Troubleshoot Windows server and infrastructure issues.<br> Support backup, recovery, and disaster recovery activities.<br> Collaborate with infrastructure and security teams to maintain a secure environment.<br> Maintain technical documentation and operational procedures.<br> Support continuous improvement of the Windows infrastructure.<br> Requirements Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 8+ years of experience administering Windows Server environments.<br> Strong knowledge of Windows Server administration.<br> Experience with Active Directory, DNS, DHCP, and Group Policy.<br> Good understanding of system security, backup, and recovery.<br> Strong analytical and troubleshooting skills.<br> Good communication and teamwork skills.<br> Nice to Have Microsoft certifications (MCSA, MCSE, or equivalent).<br> Experience with Microsoft 365 or Azure.<br> Knowledge of virtualization technologies.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced IT Support Engineer / IT Help Desk Specialist to provide first-line technical support and ensure smooth day-to-day IT operations within a professional office environment.<br> The successful candidate will be responsible for handling IT incidents and service requests, troubleshooting hardware, software and network issues, supporting user access and connectivity, and ensuring all incidents are properly logged, tracked and resolved within agreed SLA timelines.<br> The role requires strong customer service and communication skills, along with practical knowledge of Windows, Microsoft Office, Active Directory, basic networking and ITSM platforms .<br> Key Responsibilities Provide first-level technical support for IT incidents, service requests and end-user issues.<br> Log, categorize, prioritize, track and close incidents using ITSM tools such as ManageEngine, ServiceNow or similar platforms .<br> Troubleshoot and resolve hardware, software and basic network-related issues .<br> Provide user support for Windows operating systems and Microsoft Office applications .<br> Support users with system access, account issues, VPN connectivity and email-related problems .<br> Install, configure and troubleshoot desktops, laptops, printers and other end-user devices .<br> Perform basic user administration and access management using Active Directory .<br> Escalate unresolved or complex technical issues to the appropriate infrastructure, network, application or security teams.<br> Follow up on escalated incidents and ensure timely resolution and closure.<br> Ensure all incidents and service requests are handled in accordance with defined SLA timelines and IT support procedures .<br> Maintain accurate documentation of incidents, troubleshooting steps, resolutions and recurring issues.<br> Contribute to and maintain IT knowledge-base documentation and standard troubleshooting procedures.<br> Support employee onboarding and offboarding activities, including user accounts, access, devices and IT setup.<br> Coordinate with internal IT teams and external IT vendors, hardware suppliers, software providers and service partners when required.<br> Ensure compliance with IT policies, procedures, security requirements and operational standards.<br> Required Technical SkillsIT Support &amp; Troubleshooting Minimum 2 years of experience in IT support, service desk or help desk environments .<br> Strong knowledge of Windows Operating Systems .<br> Good working knowledge of Microsoft Office / Microsoft 365 applications .<br> Hands-on experience troubleshooting desktops, laptops, printers and other IT peripherals.<br> Basic understanding of hardware and software troubleshooting.<br> Networking &amp; Connectivity Basic knowledge of networking concepts including TCP/IP, DNS, DHCP and LAN/WAN fundamentals .<br> Experience troubleshooting basic network connectivity issues.<br> Experience supporting VPN connectivity and remote access issues.<br> Basic understanding of network and connectivity troubleshooting.<br> ITSM &amp; Service Management Hands-on experience with ITSM platforms , preferably ManageEngine, ServiceNow or similar.<br> Experience logging, categorizing, prioritizing, tracking and closing incidents and service requests.<br> Understanding of SLA management, escalation procedures and ticket lifecycle management .<br> Ability to maintain accurate incident records and technical documentation.<br> Knowledge of ITIL principles is preferred.<br> Active Directory &amp; User Administration Practical knowledge of Active Directory .<br> Experience with basic user administration, account creation/modification, password resets and access-related support.<br> Understanding of user onboarding and offboarding processes.<br> Security &amp; System Administration Basic understanding of cybersecurity risks and IT security best practices .<br> Basic system administration knowledge.<br> Ability to follow organizational security policies and access-control procedures.<br> Understanding of secure handling of user accounts, credentials and IT assets.<br> Preferred Certifications The following certifications will be considered an advantage: ITIL Foundation Microsoft certifications AWS certifications Oracle certifications Relevant software development or technology certifications Other recognized IT infrastructure, support or service management certifications Stakeholder &amp; Collaboration Responsibilities The role will work closely with: End users across the organization IT Infrastructure and Network teams Applications / Systems Support teams Information Security teams HR and Administration teams for onboarding and offboarding External IT vendors and hardware suppliers Software providers and technical support partners Internet and telecommunications service providers Required Behavioral Competencies The successful candidate should demonstrate: Strong stakeholder engagement and customer service orientation.<br> Excellent verbal and written communication skills.<br> Strong collaboration and teamwork.<br> Results-oriented approach with a focus on timely resolution.<br> Adaptability and willingness to learn new technologies and systems.<br> Professionalism and a strong sense of accountability.<br> Ability to work calmly and effectively under pressure.<br> Strong troubleshooting and problem-solving mindset.<br> Ability to prioritize multiple incidents and service requests.<br> Strong attention to detail and commitment to service quality.<br> Performance Expectations The successful candidate will be expected to: Resolve a high percentage of incidents within agreed SLA timelines.<br> Maximize First Contact Resolution (FCR) wherever possible.<br> Maintain accurate ticket categorization, documentation and closure.<br> Fulfil user service requests within agreed timelines.<br> Provide effective support for user access, email, VPN and hardware-related issues.<br> Escalate unresolved issues appropriately and within defined procedures.<br> Maintain high-quality incident and knowledge-base documentation.<br> Consistently comply with IT policies, procedures and SLA requirements.<br> Deliver a professional and positive end-user support experience.<br> Education Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or a related field .<br> Equivalent relevant IT support experience may also be considered.<br> Ideal Candidate Profile The ideal candidate will be a hands-on IT Support / Service Desk professional who is comfortable working directly with end users and resolving day-to-day technical issues.<br> They should have practical experience with Windows, Microsoft Office, Active Directory, ITSM tools, VPN, email, hardware, basic networking and SLA-driven support environments .<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Monitor alerts across tools and take appropriate action (e.g., node restarts, false positive filtering).</p></li><li><p>Respond to and resolve incidents within SLA timelines.</p></li><li><p>Manage ticket lifecycle: reassignment, resolution, and closure.</p></li><li><p>Perform basic Windows server checks: failover, services, utilization.</p></li><li><p>Assist with user/group management via AD and Exchange.</p></li><li><p>Maintain updated SOPs, trackers, and incident documentation.</p></li><li><p>Communicate critical incidents (P1/P2) clearly within timelines.</p></li><li><p>Follow professional email and phone etiquette during escalations.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills:</strong></p><ul><li><p>Basic server admin (Windows), networking, and clustering knowledge.</p></li><li><p>Familiarity with application monitoring and error code interpretation.</p></li><li><p>Working knowledge of Active Directory and Exchange.</p></li><li><p>Strong English communication (written and verbal).</p></li><li><p>Good documentation, stress handling, and decision-making skills.</p></li><li><p>Perform Linux server health</p></li><li><p>Troubleshoot Linux-related alerts, service failures, and performance degradation.</p></li><li><p>Execute basic Linux administration tasks using shell commands.</p></li><li><p>Monitor and validate cluster/failover status where applicable.</p></li><li><p>Support patch validation and server operational checks.</p></li></ul><br><p><strong>Preferred Certifications:</strong></p><ul><li><p>CompTIA Server+, Network+</p></li><li><p>Microsoft MCSA / MCSE</p></li><li><p>ITIL Foundation</p></li></ul><br></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're hiring a <strong>Desktop Support Engineer</strong> to provide first- and second-line IT support to end users at our office. You'll handle hardware/software troubleshooting, device setup, and general end-user technical support to keep our teams productive.</p><p>Key Responsibilities</p><ul><li><p>Provide desk-side and remote support for laptops, desktops, printers, and peripherals</p></li><li><p>Install, configure, and maintain Windows/macOS operating systems and standard business applications</p></li><li><p>Manage user accounts, permissions, and access via Active Directory / Google Workspace / M365</p></li><li><p>Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN) for end users</p></li><li><p>Set up new hire equipment and manage IT asset lifecycle (issue, return, disposal)</p></li><li><p>Log, track, and resolve tickets within SLA using [ticketing system]</p></li><li><p>Escalate unresolved issues to Level 2/3 support or vendors as needed</p></li><li><p>Maintain documentation of common issues and resolutions (knowledge base)</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>[2–4] years of experience in desktop/end-user IT support</p></li><li><p>Strong knowledge of Windows 10/11 (macOS a plus), Microsoft Office/365, basic networking</p></li><li><p>Experience with ticketing tools (ServiceNow, Freshservice, Zendesk, or similar)</p></li><li><p>Good communication and customer service skills — comfortable working directly with non-technical staff</p></li><li><p>Basic hardware troubleshooting (RAM, HDD/SSD swaps, peripherals)</p></li><li><p>Certifications such as CompTIA A+, ITIL Foundation are a plus</p></li><li><p>English proficiency [add local language requirement if applicable]</p></li></ul><p>What We Offer</p><ul><li><p>[Salary/benefits — health insurance, transport, etc.]</p></li><li><p>Career growth path toward Systems Administration / Network Engineering</p></li><li><p>Supportive, collaborative IT team environment</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a skilled and motivated System Administrator to join our IT team. The ideal candidate will be responsible for maintaining, upgrading, and managing our software, hardware, and networks to ensure optimal performance, security, and reliability across the organization’s IT infrastructure.</p><br><p>Server &amp; Infrastructure Management</p><ul><li><p>Install, configure, and maintain servers, workstations, and other IT infrastructure.</p></li><li><p>Monitor system performance and troubleshoot issues across servers, applications, and networks.</p></li><li><p>Manage and maintain user accounts, permissions, and access rights.</p></li><li><p>Perform regular security monitoring to identify potential intrusions or vulnerabilities.</p></li><li><p>Apply OS patches and upgrades, and upgrade administrative tools and utilities.</p></li><li><p>Ensure backups and disaster recovery plans are in place and tested regularly.</p></li><li><p>Maintain documentation related to system configuration, procedures, and changes.</p></li><li><p>Provide support for Office 365, Active Directory, and user endpoint devices.</p></li><li><p>Support end users with system, software, and hardware issues.</p></li><li><p>Collaborate with network engineers, developers, and other IT staff.</p></li><li><br></li></ul><p>Technical Skills</p><ul><li><p>Strong knowledge of systems and networking software, hardware, and networking protocols.</p></li><li><p>Hands-on experience with Windows/Linux servers and systems.</p></li><li><p>Familiarity with Office 365, Active Directory, DNS, DHCP, VPN, and security best practices.</p></li><li><p>Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.</p></li><li><p>Strong problem-solving skills and attention to detail.</p></li><li><p>Ability to prioritize tasks and work independently.</p></li><li><p>Excellent communication and documentation skills.</p></li></ul><p>Operating Systems &amp; Tools</p><ul><li><p>Windows OS and Mac administration knowledge.</p></li><li><p>Microsoft Cloud Technologies</p></li><li><p>IT Service Desk/Ticketing Systems</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>MINIMUM QUALIFICATION: Bachelor’s degree in Information Technology, Computer Science, or related field Relevant certifications preferred: Certifications such as MCSA, MCSE, CompTIA Server+, or CCNA are a plus </p><p>MINIMUM EXPERIENCE:</p><ul><li><p>Proven experience as a System Administrator, Network Administrator, or similar role</p></li><li><p>Hands-on expertise in server administration, virtualization, and IT infrastructure management</p></li></ul><p></p></section>

<p>We are looking for a Security-Focused IT Administrator who understands that infrastructure is the frontline of cyber defense. You will not just manage servers and networks - you will harden, monitor, secure, and fortify them against evolving threats.<br> You will be responsible for the confidentiality, integrity, and availability of our systems. This means securing VMware ESXi against hypervisor attacks, hardening Active Directory against privilege escalation, locking down Veeam backups against ransomware, and continuously monitoring for threats using SentinelOne and Microsoft 365. </p><br><p>✅Secure and harden VMware ESXi, Windows Server, and Active Directory environments ✅ Manage endpoint security using SentinelOne (EDR/XDR) and respond to security incidents ✅ Protect backup infrastructure using Veeam with ransomware-resilient strategies ✅ Implement Microsoft 365 security controls (MFA, Conditional Access, Defender, Zero Trust) ✅ Manage identity and access security (GPO, LAPS, privileged access controls) ✅ Configure and secure networks, firewalls, VLANs, and security monitoring ✅ Perform vulnerability management, patching, and security assessments ✅ Support incident response, threat investigation, and security documentation </p><p><strong>Desired Candidate Profile</strong></p><p>� VMware ESXi security hardening � Windows Server & Active Directory security � Veeam Backup & Recovery � SentinelOne or similar EDR solutions � Microsoft 365 Security & Entra ID � Networking security concepts (Firewall, VLAN, IDS/IPS, Zero Trust) <br>Preferred Certifications: ⭐ CompTIA Security+ ⭐ CISSP / CISM / CEH ⭐ AZ-500 / SC-300 ⭐ VCP / VMCE ⭐ CCNA / Fortinet / Palo Alto certifications </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br>Job Description<br><p><strong>We are&nbsp;</strong>currently looking for<strong> IT End User Support for our UAE operations</strong> with the following terms &amp; conditions.</p><br><p><strong>Technical Skills </strong></p><br><ul><li>Windows OS administration, configuration, imaging and troubleshooting · Banking applications &amp; customer service familiarity · Microsoft 365</li><li>administration · Active Directory &amp; server administration · Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi) · Printer/peripheral support ·</li><li>Endpoint management (Intune, Kaspersky, Defender or equivalent).</li></ul><p><strong>Core Competencies </strong></p><br><ul><li>Willingness to work rotational shifts, on-call and emergency response · excellent customer service and communication · strong troubleshooting and</li><li>analytical ability · works independently and under pressure · team collaboration and accountability · attention to detail and time management.</li></ul><p><strong>Key Responsibilities </strong></p><br><ul><li>Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms; resolve hardware, software, OS, application and connectivity issues within SLA.</li><li>Act as first point of contact via phone, email, walk-ins and ticketing; log, troubleshoot and escalate incidents as needed.</li><li>Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior management, in line with security and audit requirements.</li><li>Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint; handle password resets, mailbox support, onboarding/offboarding and workstation setup.</li><li>Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support; escalate complex infrastructure issues.</li><li>Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims.</li><li>Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and deployments.</li><li>Available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame:</strong> Immediate</p><br><br>Additional Information<br><p><strong><u>Terms and conditions:</u></strong>&nbsp;</p><br><p><strong>Joining time frame:</strong>&nbsp;&nbsp; <strong>maximum 4 weeks</strong></p><br><br><br> </div>

<p><strong>Active Directory Administration</strong></p><ul><li><p>Administer and maintain Domain Controllers, (OUs) & User and Group Management</p></li><li><p>Monitor and troubleshoot Active Directory replication and authentication issues.</p></li><li><p>Conduct routine AD health checks and maintenance activities.</p></li><li><p>Support domain security hardening and compliance initiatives.</p></li><li><p>Experience with Azure AD / Microsoft Entra ID is a plus.</p></li></ul><p><strong>Group Policy Management</strong></p><ul><li><p>Design, implement, and manage Group Policy Objects (GPOs).</p></li><li><p>Implement security policies and system restrictions using GPOs.</p></li></ul><p><strong>Enterprise Veeam Backup Administration</strong></p><ul><li><p>Administer and manage Enterprise Veeam Backup & Replication infrastructure.</p></li><li><p>Conduct restores testing and disaster recovery exercises and optimize backup performance.</p></li><li><p>Manage backup repositories, retention policies, and storage utilization.</p></li></ul><p><strong>Infrastructure Support & Monitoring</strong></p><ul><li><p>Monitor server Domain Controller & Backup infrastructure availability and performance.</p></li><li><p>Provide Level 2 / Level 3 technical support for infrastructure-related incidents.&nbsp;</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education and Certification –</strong></p><p>Bachelor’s degree in computer science, Information Technology, Engineering, or related field.</p><p>Minimum 5+ years of experience in System Administration or Infrastructure Support roles.</p><ul><li><p>Microsoft Certified: Azure Administrator Associate or equivalent Microsoft certifications</p></li><li><p>Veeam Certified Engineer (VMCE)</p></li></ul><p><strong>Qualifications</strong></p><p><strong>Knowledge and Skills</strong></p><ul><li><p>Microsoft Active Directory</p></li><li><p>Group Policy Objects (GPOs)</p></li><li><p>Windows Server Administration</p></li><li><p>Veeam Backup & Replication</p></li><li><p>Understanding of backup and disaster recovery concepts.</p></li><li><p>Knowledge of infrastructure security best practices.</p></li><li><p>Basic PowerShell scripting knowledge is an advantage.</p></li><li><p>Familiarity with virtualization and storage technologies.</p></li></ul><p><strong>Skills</strong></p><ul><li><p>Strong troubleshooting and analytical skills.</p></li><li><p>Good problem-solving and incident management capabilities.</p></li><li><p>Effective communication and technical documentation skills.</p></li><li><p>Ability to work independently and as part of a team.</p></li><li><p>Strong organizational and time management skills.</p></li><li><p>Ability to manage multiple tasks in a dynamic environment.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for an experienced <strong>Windows Engineer</strong> with <strong>8+ years of experience</strong> to manage, maintain, and support enterprise Windows infrastructure. The ideal candidate will be responsible for ensuring the availability, performance, and security of Windows server environments while supporting business-critical systems.</p><br>Key Responsibilities<ul><li> Install, configure, and maintain Windows Server environments. </li><li> Monitor system performance and ensure high availability. </li><li> Perform system upgrades, patching, and regular maintenance. </li><li> Manage Active Directory, Group Policy, DNS, and DHCP services. </li><li> Troubleshoot Windows server and infrastructure issues. </li><li> Support backup, recovery, and disaster recovery activities. </li><li> Collaborate with infrastructure and security teams to maintain a secure environment. </li><li> Maintain technical documentation and operational procedures. </li><li> Support continuous improvement of the Windows infrastructure.</li></ul> </div>

<p>We are hiring an IT Support Executive to provide first-line IT support to employees. The role includes setting up and configuring laptops, troubleshooting hardware, software, Windows OS, printers, and network issues, installing applications, managing support tickets through the helpdesk system, maintaining IT asset records, and coordinating with internal IT teams and vendors to ensure timely issue resolution. Requirements: 2–5 years of IT Support/Desktop Support experience Hands-on experience with Windows laptops, hardware/software troubleshooting, and end-user support Knowledge of Active Directory, Office 365, and helpdesk/ticketing tools is preferred Good communication skills in English Immediate joiners preferred Location: Al Quoz, Dubai Nationality: Indian preferred</p><p>2–5 years of experience in IT Support, Desktop Support, Helpdesk, or End-User Computing (EUC) Hands-on experience in laptop/desktop setup, configuration, and troubleshooting Experience supporting Windows operating systems, hardware, software, printers, and network connectivity Experience using helpdesk/ticketing tools (e.g., ServiceNow, ManageEngine, Jira) is preferred Experience with Active Directory and Microsoft Office 365 is an advantage Education Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field Required Skills Strong troubleshooting and problem-solving skills Knowledge of Windows 10/11, Microsoft Office, and basic networking (TCP/IP, DNS, DHCP) Basic knowledge of Active Directory and user account administration Experience with software installation, updates, and system configuration Good communication and customer service skills Ability to prioritize multiple support requests and work under pressure Good documentation and reporting skills Team player with the ability to coordinate with internal teams and vendors Preferred Immediate joiners preferred Indian nationality preferred Comfortable working from the office in Al Quoz, Dubai</p>

<ul><li>Handle customer calls and ensure smooth operation of desktop computers, laptops, and related devices</li><li>Resolve hardware and software issues to maintain productivity</li><li>Troubleshoot and resolve issues related to hardware components (CPU, RAM, storage, peripherals)</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step-by-step instructions</li><li>Install, configure, and maintain operating systems (Windows, macOS)</li><li>Deploy and support software applications (productivity suites, antivirus, security tools)</li><li>Provide technical assistance with printers, scanners, and other peripherals</li><li>Troubleshoot network connectivity issues, including wireless and wired connections</li><li>Configure network settings and troubleshoot VPN connections</li><li>User Account Management - Create, modify, and delete user accounts</li><li>Manage user permissions and access rights</li><li>Provide remote technical support using tools like TeamViewer or Remote Desktop</li><li>Visit user workstations to resolve hardware or software issues that cannot be addressed remotely</li><li>Proactively analyze root causes for repeated incidents</li><li>Track and manage IT assets including computers, peripherals, and software licenses</li><li>Create and maintain technical documentation, KBs for troubleshooting procedures and user guides</li><li>Provide management reports (Statistics, Trend analysis, Corrective Action)</li><li>Perform remote software distribution</li><li>Improve skills in line with new technology rollouts in the IT Department</li><li>Gather user requirements, analyze them and make recommendations</li><li>Identify misuse and misappropriation of IT assets and report violations to IT Management</li><li>Perform other duties and responsibilities as assigned by line Manager</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Knowledge of Microsoft products and ITIL Processes (mandatory ITIL certification Foundation level or higher)</li><li>Experience with ticketing systems (ServiceNow, HPSM, Manage Engine, Ivanti)</li><li>Experience with remote support tools (TeamViewer, Remote Desktop)</li><li>Familiarity with cloud platforms (AWS, Azure, Google Cloud)</li><li>Experience with Active Directory, Exchange, and Office 365</li><li>Ability to explain technical concepts clearly to non-technical users</li><li>Effective listening skills</li><li>Patience, empathy to deal with frustrated or anxious users</li><li>Ability to build rapport and trust with end-users</li><li>Ability to work effectively as part of a team</li><li>Willingness to share knowledge and assist colleagues</li><li>Ability to adapt to changing priorities and work environments</li><li>Openness to learning new technologies and processes</li><li>Adaptability to work outside regular business hours for critical systems</li><li>Strong commitment to continuous learning and professional development</li></ul>

<p> ● Provide L3 support for Microsoft Windows Server environments and related infrastructure. ● Manage and troubleshoot VMware virtualized workloads. ● Support NVIDIA DLS license Management and vGPU provisioning via VMware Infrastructure. ● Support Omnissa Horizon VDI Management with NVIDIA vGPU for Students and Researchers. ● Perform system administration, patch management, and security remediation. ● Support MS SQL Server Cluster administration and integration with enterprise applications. ● Automate administrative tasks using PowerShell or VBScript. ● Work with enterprise management tools (e.g., SCCM) for configuration and deployment. ● Contribute to DevOps initiatives, including automated deployments, configuration-as-code, and continuous improvement. ● Collaborate with Linux, Cloud, and Security teams to enhance reliability and automation. </p><p><strong>Desired Candidate Profile</strong></p><p>Candidate Profile: ● 6–10 years of experience supporting Windows Server environments. ● Strong skills in VMware, Active Directory, Group Policy, and cloud platforms (Azure/AWS). ● Deep understanding of different types of clusters (VMware, Windows, SQL) ● Experience with SQL administration and automation (PowerShell, VBScript). ● Hands-on experience with SCCM or equivalent enterprise management tools. ● Familiarity with DevOps tools (Git, Jenkins, Azure DevOps, Terraform, etc.) preferred. ● Understanding of hardware infrastructure and Data center operations. ● Good understanding of IT security, compliance, and process governance. ● Windows Server Knowledge ● Active Directory (Group Policy) ● SCCM Patching ● VMware vCenter, Esxi and VM and Physical Esxi ● VMware Horizon VDI, UAG, Connection Servers, Enrolment Server ● File and Print Server. ● Physical Blade and Rack Server ● Windows Server installation and configuration: One of the primary responsibilities is the installation and configuration of Windows servers. This includes setting up hardware and software, establishing and managing user accounts, and ensuring the servers are integrated with existing network sysems ● Monitoring and maintenance: Windows Server Administrators implement and manage security protocols such as InsightVM, Splunk, Cortex ● Security management: Administrators are responsible for establishing and managing backup procedures and recovery plans to ensure data integrity and availability in case of system failures or disasters. ● Backup and recovery issues: When issues arise, whether they're software glitches, hardware malfunctions, or user errors, Administrators must troubleshoot and resolve these problems quickly to minimize downtime and disruption. ● Vulnerability management : Remediation Plan, Coordination with application owner to manage downtime and remediation. ● Shared Drive: Permission management, Folder Creation, Deletion, File transfer from one server to another server along with permission. ● Print Server: RightFax Print server only Managed. ● Windows OS Troubleshooting: ● SCCM: Patching Windows Servers from SCCM, Patch Management, Deployment and Complaince ● VMware vCenter: involved in the research, installation, troubleshooting, and ongoing maintenance of vCenter, Esxi, HA, DRS, Datastore, vSwitch, Networking etc ● Troubleshooting ESX issues related to storage, network and performance issues ● Horizon VDI: VDI Horizon Administrator is responsible for the management and operation of the VMware Horizon Virtual Desktop Infrastructure (VDI). ● This role involves ensuring the stability, integrity, and efficient operation of the information systems that support core organizational functions. Including UAG, Connection Servers, Enrollment Servers and Desktop Depoyment, Golden Image. ● Active Directory: View and modify global policies and configuration settings except for administrator roles and permissions ● Excellent communication, documentation, and cross-team collaboration skills. ● Adherence to NYUAD IT policies, standards, and governance frameworks. ● Ability to collaborate effectively across functional teams (network, storage, application, security). ● Proactive mindset with a focus on continual service improvement with a solution-oriented approach. ● Strong teamwork and communication skills, fostering collaboration and knowledge sharing. ● Demonstrated problem-solving ability and adaptability in dynamic, fast-paced environments. ● High level of accountability and professionalism in delivering quality outcomes </p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><ul><li><p>Provide desktop, laptop, printer, and mobile device support.</p></li><li><p>Troubleshoot Windows, Microsoft 365, Outlook, Teams, and hardware issues.</p></li><li><p>Assist with Microsoft Intune device enrolment.</p></li><li><p>Support Active Directory user account management and password resets.</p></li><li><p>Support printing systems and network printers.</p></li><li><p>Troubleshoot basic network issues (LAN, Wi-Fi, VPN).</p></li><li><p>Prepare and deploy laptops and desktops for users.</p></li><li><p>Coordinate with vendors and support regional users.</p></li><li><p>Maintain IT asset inventory and update support tickets.</p></li></ul><p>Escalate complex issues to senior IT staff when required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>2–4 years of IT support experience.</p></li><li><p>Basic knowledge of Microsoft 365, Active Directory, Microsoft Intune, Windows 10/11, networking, and printer support.</p></li><li><p>Good communication, customer service, and troubleshooting skills.</p></li></ul><p></p></section>