Admin Assistant Jobs - Dubai UAE

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Lead and manage the Dance Department, ensuring high standards of teaching and student achievement.</p></li><li><p>Oversee curriculum delivery, syllabus implementation, and examination preparation.</p></li><li><p>Manage dance examinations, registrations, timetables, assessments, and result coordination.</p></li><li><p>Liaise with international examination boards and ensure compliance with examination standards.</p></li><li><p>Monitor student progress, assessments, and academic performance.</p></li><li><p>Develop and implement learning schemes, teaching resources, and educational programs.</p></li><li><p>Conduct teacher training and support continuous professional development.</p></li><li><p>Mentor, coach, and evaluate teaching staff to maintain educational excellence.</p></li><li><p>Support recruitment, selection, and onboarding of dance teachers.</p></li><li><p>Plan and coordinate educational events, performances, workshops, camps, and graduations.</p></li><li><p>Develop and maintain departmental policies, procedures, and quality standards.</p></li><li><p>Ensure compliance with organizational policies and local regulations.</p></li><li><p>Manage departmental resources, materials, equipment, and operational requirements.</p></li><li><p>Collaborate with senior management on strategic initiatives and departmental growth.</p></li><li><p>Maintain strong relationships with students, parents, teachers, and external stakeholders.</p></li><li><p>Prepare reports, maintain documentation, and oversee administrative functions.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s Degree in Dance, Performing Arts, Education, or a related field.</p></li><li><p>Proven experience in a leadership role within a Dance Academy, Performing Arts School, or Educational Institution.</p></li><li><p>Strong knowledge of dance education, curriculum development, and examination frameworks.</p></li><li><p>Experience managing examinations, academic programs, and teaching teams.</p></li><li><p>Excellent leadership, coaching, and people-management skills.</p></li><li><p>Strong communication, presentation, and interpersonal abilities.</p></li><li><p>Proficient in MS Office (Excel, Word, Outlook, and PowerPoint).</p></li><li><p>Strong planning, organizational, and problem-solving skills.</p></li><li><p>Ability to work independently and manage multiple priorities.</p></li><li><p>Professional, proactive, and customer-focused approach.</p></li><li><p>Fluent English communication skills (written and spoken).</p></li><li><p>UAE/GCC experience within the Education or Performing Arts sector is preferred.</p></li></ul><p></p></section>

Talent Acquisition & People Happiness / Office Manager owns end-to-end recruitment for the entire group, ensuring every company under the group is staffed with the right people at the right time. Alongside recruitment, the role is responsible for people happiness — building a positive, engaged workplace culture — and for the day-to-day management of the office, making sure the work environment runs smoothly for everyone in it. <br>Note: Previous experience working in a recruitment agency is highly preferred. <br>Key Responsibilities1. Group Recruitment Own the end-to-end recruitment cycle for all companies within the group from job requisition through to offer and onboarding. Source candidates through job portals, building a strong pipeline for current and future group hiring needs. Screen CVs, conduct initial interviews, and coordinate technical/final interviews. Prepare and negotiate job offers, and coordinate offer letters and employment contracts with HR. Track recruitment metrics (time-to-hire, cost-per-hire, pipeline health) and report on group-wide hiring status. Ensure all recruitment activity complies with UAE labour law and internal hiring policies.2. People Happiness & Employee Experience Design and run employee engagement initiatives events, celebrations, and recognition programs across the group. Plan and coordinate celebrations for occasions such as Eid, National Day, and other cultural and company milestones. Run employee satisfaction surveys and pulse checks, and follow up with initiatives that respond to the feedback. Recognize employee achievements and milestones, including birthdays and work anniversaries. Act as a point of contact for employee questions and concerns, escalating to the HR Manager where needed. Design a welcoming onboarding experience for new joiners across the group, including welcome kits and induction sessions. Champion a positive, inclusive workplace culture across all group offices.3. Office Management Oversee day-to-day office operations, ensuring the workplace is well-maintained, organized, and fully functional. Manage office supplies, equipment, and inventory, and coordinate with vendors and suppliers for procurement and maintenance. Coordinate meeting rooms, office events, and logistics for internal and external visitors. Support health & safety standards and general upkeep of the office environment. Manage the office administration budget and track related expenses. Provide administrative support to management and staff as needed. Requirements & Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field. Previous experience in recruitment agency is highly preferred.5+ years of experience in recruitment, HR, ideally spanning multiple companies or business units. Experience managing full-cycle recruitment, from sourcing through to onboarding. Prior experience with employee engagement, events, or people/culture initiatives is a strong advantage. Familiarity with UAE labour law and visa/hiring processes. Proficiency in MS Office and job portals/ATS platforms. Fluent in English and Arabic is advantage. Skills & Competencies Strong interpersonal and communication skills, with a natural ability to build relationships across all levels. Highly organized, with the ability to manage recruitment, people initiatives, and office operations in parallel. Proactive and creative, especially in designing engagement and culture-building activities. Discreet and dependable when handling sensitive employee matters. Comfortable working across multiple companies/entities and coordinating with different stakeholders.

Job Description – Security Manager Position Title Security Manager Location The Dubai EDITION, Dubai, UAE<br><br>Position Summary The Security Manager is responsible for the overall safety, security, and protection of guests, employees, visitors, contractors, hotel assets and property. The role ensures the implementation of effective security policies, emergency response procedures, risk management strategies and compliance with local regulations and hotel standards. The Security Manager leads the Security Department, maintains a secure environment throughout the hotel and works closely with operational departments to prevent security incidents while ensuring exceptional guest experiences<br>.<br>Key Responsibilities:Security Operations Management Manage and supervise all hotel security operations on a 24/7 basis. Develop, implement, and maintain security policies, procedures and standard operating practices. Ensure adequate security coverage for all areas of the hotel, including guest rooms, public areas, restaurants, bars, parking facilities, back-of-house areas and event spaces. Conduct regular patrols and inspections to identify and mitigate potential risks. Monitor security systems, CCTV operations, access control systems, alarms and surveillance equipment. Risk Assessment & Loss Prevention Conduct regular risk assessments and vulnerability analyses. Develop and implement loss prevention strategies to minimize theft, fraud and property damage. Investigate incidents involving theft, misconduct, accidents, security breaches or suspicious activities. Prepare detailed incident reports and recommend corrective actions. Maintain records of all investigations and security-related matters. Emergency Preparedness & Crisis Management Lead emergency response planning and execution. Ensure preparedness for fire emergencies, medical incidents, natural disasters, security threats and evacuation procedures. Coordinate emergency drills and training programs. Act as Incident Commander during emergencies until relieved by senior management or emergency services. Liaise with Civil Defence, Police, Ambulance Services and other government authorities when required. Team Leadership & Development Recruit, train, supervise, and evaluate Security Officers and Supervisors. Conduct regular performance reviews and coaching sessions. Ensure all team members maintain professional appearance, discipline and service standards. Develop departmental training programs focused on security awareness, emergency response and guest interaction. Health, Safety & Compliance Ensure compliance with UAE laws, local authority regulations and hotel security standards. Support Health & Safety initiatives and workplace safety programs. Participate in safety committee meetings and risk management reviews. Monitor contractor and vendor compliance with security requirements. Ensure confidentiality and protection of guest information and company assets. Guest & Employee Safety Maintain a visible security presence while providing excellent guest service. Handle guest complaints and security concerns professionally and discreetly. Assist departments in resolving security-related issues. Promote a safe and secure working environment for all employees. Reporting & Administration Prepare daily, weekly, and monthly security reports. Analyze incident trends and recommend preventive measures. Manage departmental budgets, staffing schedules and security equipment inventories. Maintain all security records, licenses, permits and compliance documentatio<br>n.<br>Qualifications Bachelor's Degree in Security Management, Criminal Justice, Business Administration, Hospitality Management or a related field. Valid SIRA Manager/Supervisor Certification is required. Professional security certifications are preferred. UAE driving license is an advanta<br>ge.<br>Experience Requirements Minimum 8–10 years of progressive experience in hotel security operations, with at least 3–5 years in a Security Manager position within a luxury hotel environment. Previous experience with Marriott International properties is mandatory, preferably within luxury brands such as The Dubai EDITION, The Ritz-Carlton, St. Regis, W Hotels or JW Marriott. Valid SIRA Certification (Security Industry Regulatory Agency – Dubai) is mandatory for this role. Thorough understanding of SIRA regulations, Dubai security compliance requirements and UAE hospitality security standards. Strong knowledge of Marriott security standards, brand requirements, emergency response procedures and loss prevention programs. Experience managing security operations in luxury hotels with multiple outlets, event spaces, VIP guests and high-profile clientele. Proven experience coordinating with local authorities, police, civil defense and emergency services within the UAE. Hands-on experience with CCTV systems, access control systems, incident investigations, risk assessments and crisis managem<br>ent.<br>Skills & Competencies Strong leadership and team management abilities. Excellent incident investigation and report-writing skills. Strong crisis management and decision-making capabilities. Excellent communication and interpersonal skills. Ability to remain calm under pressure and manage emergencies effectively. Strong knowledge of risk assessment and loss prevention practices. Proficiency in Microsoft Office and security management systems. High level of integrity, confidentiality, and professiona<br>lism.<br>Key Performance Indicators (KPIs) Reduction in security incidents and losses. Compliance with hotel security standards and local regulations. Effectiveness of emergency response and crisis management. Completion of security audits and risk assessments. Employee and guest safety performance metrics. Security team productivity and training compliance. Incident investigation and resolution effectiv<br>eness.

Job Description – Security Manager Position Title Security Manager Location The Dubai EDITION, Dubai, UAE<br><br>Position Summary The Security Manager is responsible for the overall safety, security, and protection of guests, employees, visitors, contractors, hotel assets and property. The role ensures the implementation of effective security policies, emergency response procedures, risk management strategies and compliance with local regulations and hotel standards. The Security Manager leads the Security Department, maintains a secure environment throughout the hotel and works closely with operational departments to prevent security incidents while ensuring exceptional guest experiences<br>.<br>Key Responsibilities:Security Operations Management Manage and supervise all hotel security operations on a 24/7 basis. Develop, implement, and maintain security policies, procedures and standard operating practices. Ensure adequate security coverage for all areas of the hotel, including guest rooms, public areas, restaurants, bars, parking facilities, back-of-house areas and event spaces. Conduct regular patrols and inspections to identify and mitigate potential risks. Monitor security systems, CCTV operations, access control systems, alarms and surveillance equipment. Risk Assessment & Loss Prevention Conduct regular risk assessments and vulnerability analyses. Develop and implement loss prevention strategies to minimize theft, fraud and property damage. Investigate incidents involving theft, misconduct, accidents, security breaches or suspicious activities. Prepare detailed incident reports and recommend corrective actions. Maintain records of all investigations and security-related matters. Emergency Preparedness & Crisis Management Lead emergency response planning and execution. Ensure preparedness for fire emergencies, medical incidents, natural disasters, security threats and evacuation procedures. Coordinate emergency drills and training programs. Act as Incident Commander during emergencies until relieved by senior management or emergency services. Liaise with Civil Defence, Police, Ambulance Services and other government authorities when required. Team Leadership & Development Recruit, train, supervise, and evaluate Security Officers and Supervisors. Conduct regular performance reviews and coaching sessions. Ensure all team members maintain professional appearance, discipline and service standards. Develop departmental training programs focused on security awareness, emergency response and guest interaction. Health, Safety & Compliance Ensure compliance with UAE laws, local authority regulations and hotel security standards. Support Health & Safety initiatives and workplace safety programs. Participate in safety committee meetings and risk management reviews. Monitor contractor and vendor compliance with security requirements. Ensure confidentiality and protection of guest information and company assets. Guest & Employee Safety Maintain a visible security presence while providing excellent guest service. Handle guest complaints and security concerns professionally and discreetly. Assist departments in resolving security-related issues. Promote a safe and secure working environment for all employees. Reporting & Administration Prepare daily, weekly, and monthly security reports. Analyze incident trends and recommend preventive measures. Manage departmental budgets, staffing schedules and security equipment inventories. Maintain all security records, licenses, permits and compliance documentatio<br>n.<br>Qualifications Bachelor's Degree in Security Management, Criminal Justice, Business Administration, Hospitality Management or a related field. Valid SIRA Manager/Supervisor Certification is required. Professional security certifications are preferred. UAE driving license is an advanta<br>ge.<br>Experience Requirements Minimum 8–10 years of progressive experience in hotel security operations, with at least 3–5 years in a Security Manager position within a luxury hotel environment. Previous experience with Marriott International properties is mandatory, preferably within luxury brands such as The Dubai EDITION, The Ritz-Carlton, St. Regis, W Hotels or JW Marriott. Valid SIRA Certification (Security Industry Regulatory Agency – Dubai) is mandatory for this role. Thorough understanding of SIRA regulations, Dubai security compliance requirements and UAE hospitality security standards. Strong knowledge of Marriott security standards, brand requirements, emergency response procedures and loss prevention programs. Experience managing security operations in luxury hotels with multiple outlets, event spaces, VIP guests and high-profile clientele. Proven experience coordinating with local authorities, police, civil defense and emergency services within the UAE. Hands-on experience with CCTV systems, access control systems, incident investigations, risk assessments and crisis managem<br>ent.<br>Skills & Competencies Strong leadership and team management abilities. Excellent incident investigation and report-writing skills. Strong crisis management and decision-making capabilities. Excellent communication and interpersonal skills. Ability to remain calm under pressure and manage emergencies effectively. Strong knowledge of risk assessment and loss prevention practices. Proficiency in Microsoft Office and security management systems. High level of integrity, confidentiality, and professiona<br>lism.<br>Key Performance Indicators (KPIs) Reduction in security incidents and losses. Compliance with hotel security standards and local regulations. Effectiveness of emergency response and crisis management. Completion of security audits and risk assessments. Employee and guest safety performance metrics. Security team productivity and training compliance. Incident investigation and resolution effectiv<br>eness.

The District Manager serves as the Business & Operational leader across multiple store locations. They collaborate with Home office partners, peers & supervisor giving market insights to optimize Regional strategy's to drive optimal business performance.  <br><br>They lead and develop a diverse, multi layered stores team, fostering an exceptional in-store consumer experience that drives measurable results They are responsible for leadership and execution of all store management, talent management, operational processes, and business deliverables. <br><br>This district covers both Dubai and Abu Dhabi.<br><br>SCOPE/SPAN<br><br>Manages 6-10 owned & operated stores with annual volume ranging between $15M-$35M<br><br>WORK SCHEDULE<br><br>District Managers are required to work five days per week.  They also may have to work additional hours or days during peak holiday periods and some weekends throughout the year.  Travel is required for the role.  <br><br>Entry Requirements<br><br>Bachelor’s Degree or related experience Retail experience leading 3+ direct reports and a team of 30 people. Preferred experience in multi-unit management in specialty retail.   Language: Specific to each country where the need is and the ability to speak to business partners in English  <br><br>Primary Responsibilities<br><br>Drive and own store level performance including sales and productivity targets, through retail operational excellence by brand in partnership with key functions such as Store Operations, Location Planning, Supply Chain H&S and AP  Deliver a best in class customer experience that is fast, friendly and easy   Elevate visual merchandising (forms, in store standards and visual coherence) ensuring high standards of visual updates and floor sets with execution aligned to brand strategy.<br><br>PRIMARY RESPONSIBILITIES (cont.)<br><br>Oversee workforce allocation to meet targets effectively, managing payroll within store budgets  Manage and analyse retail KPIs, maintaining a relentless focus on operational excellence within store operations.  Collaboration with Key business partners to solve district needs with urgency HR, AP, H& & Maintenance, Recruiting  Lead, inspire and develop a diverse and empowered multi layered stores leadership team  Maintain store staffing levels while actively engaging, developing, and promoting top talent individuals  Cultivate a high-performance team culture, actively developing diverse and empowered talent to ensure a robust pipeline for future growth  Activate ANF Culture and values in store teams to drive engagement and motivation.<br><br>LEADERSHIP COMPETENCIES <br><br>Business-minded with the ability to drive results  Strong analytical and problem-solving skills  Time-management skills with the ability to prioritize and multi-task   Proven expertise in delivering stand out store experiences and customer service leveraging retail best practices  Pro-actively identifies opportunities for growth and improvement, is always curious and pushing boundaries.  Ability to identify talent, develop others, succession plan and promote candidates based on results  Proven expertise in motivating, influencing and inspiring their team, stakeholders and functional partners  Strong communication, presentation and facilitation skills  Ability to work independently with autonomy  <br><br>PERFORMANCE METRICS<br><br>Business KPIs - Sales, Comps, AUR, ATV, Conversion, Omni-channel   People – Staffing, Retention, Performance management, Talent management  Qualitative – Secret shop, Store experience, Internal audit  Expense - Asset protection, Payroll, Relocation, Compliance  Presentation - Floor set completion, Replenishment, Visual standards

The District Manager serves as the Business & Operational leader across multiple store locations. They collaborate with Home office partners, peers & supervisor giving market insights to optimize Regional strategy's to drive optimal business performance.  <br><br>They lead and develop a diverse, multi layered stores team, fostering an exceptional in-store consumer experience that drives measurable results They are responsible for leadership and execution of all store management, talent management, operational processes, and business deliverables. <br><br>This district covers both Dubai and Abu Dhabi.<br><br>SCOPE/SPAN<br><br>Manages 6-10 owned & operated stores with annual volume ranging between $15M-$35M<br><br>WORK SCHEDULE<br><br>District Managers are required to work five days per week.  They also may have to work additional hours or days during peak holiday periods and some weekends throughout the year.  Travel is required for the role.  <br><br>Entry Requirements<br><br>Bachelor’s Degree or related experience Retail experience leading 3+ direct reports and a team of 30 people. Preferred experience in multi-unit management in specialty retail.   Language: Specific to each country where the need is and the ability to speak to business partners in English  <br><br>Primary Responsibilities<br><br>Drive and own store level performance including sales and productivity targets, through retail operational excellence by brand in partnership with key functions such as Store Operations, Location Planning, Supply Chain H&S and AP  Deliver a best in class customer experience that is fast, friendly and easy   Elevate visual merchandising (forms, in store standards and visual coherence) ensuring high standards of visual updates and floor sets with execution aligned to brand strategy.<br><br>PRIMARY RESPONSIBILITIES (cont.)<br><br>Oversee workforce allocation to meet targets effectively, managing payroll within store budgets  Manage and analyse retail KPIs, maintaining a relentless focus on operational excellence within store operations.  Collaboration with Key business partners to solve district needs with urgency HR, AP, H& & Maintenance, Recruiting  Lead, inspire and develop a diverse and empowered multi layered stores leadership team  Maintain store staffing levels while actively engaging, developing, and promoting top talent individuals  Cultivate a high-performance team culture, actively developing diverse and empowered talent to ensure a robust pipeline for future growth  Activate ANF Culture and values in store teams to drive engagement and motivation.<br><br>LEADERSHIP COMPETENCIES <br><br>Business-minded with the ability to drive results  Strong analytical and problem-solving skills  Time-management skills with the ability to prioritize and multi-task   Proven expertise in delivering stand out store experiences and customer service leveraging retail best practices  Pro-actively identifies opportunities for growth and improvement, is always curious and pushing boundaries.  Ability to identify talent, develop others, succession plan and promote candidates based on results  Proven expertise in motivating, influencing and inspiring their team, stakeholders and functional partners  Strong communication, presentation and facilitation skills  Ability to work independently with autonomy  <br><br>PERFORMANCE METRICS<br><br>Business KPIs - Sales, Comps, AUR, ATV, Conversion, Omni-channel   People – Staffing, Retention, Performance management, Talent management  Qualitative – Secret shop, Store experience, Internal audit  Expense - Asset protection, Payroll, Relocation, Compliance  Presentation - Floor set completion, Replenishment, Visual standards

The Studio Manager is responsible for overseeing all aspects of the studio's design output, including project management, scheduling, team coordination, client relations, and administrative tasks. This role involves close collaboration with designers, clients, vendors, and other stakeholders to ensure timely project delivery, adherence to contracts, budget management, and maintaining the highest quality standards. Additionally, the Studio Manager will take on projects as the Lead Designer, from inception to completion, including site supervision, utilising a team when required.<br><br>Success in this role requires extensive experience in luxury residential, hospitality, and commercial markets within the UAE, strong creative and management skills, and the ability to translate client briefs into exceptional designs. You must possess a proven history of successfully completed projects in Dubai, a well-established network of suppliers, and the ability to confidently manage and engage with third parties, contractors, and client expectations. Additionally, you have expertise in leading and managing a design team, ensuring timely deliverables, providing mentorship, and supporting team members' career development.<br><br>Responsibilities:<br><br> Independently lead a team of designers and production staff, prioritizing client management and ensuring effective communication, clearly defined production schedules and deadlines.<br> Collaborate with HR to define roles, performance management, participate in interviews, and assist in the selection of new team members.<br> Collaborate with Sales Team on proposals and deliverables for scheduling new business.<br> Collaborate with Marketing team for content creation, opportunities and final project photos, videos, etc.<br> Manage deliverables for the design team, including interns, provide training, performance management, and development of KPIs, and identify growth opportunities.<br> Communicate the company’s brand message through design, presentations, and professional conduct.<br> Create, implement, and maintain processes to optimize deliverables, streamline workflows, and improve software management, ensuring high system performance and production efficiency.<br> Represent the company at industry events, speaking engagements, and through social media platforms.<br> Foster strong relationships with clients to encourage repeat business and referrals for business development.<br> Effectively communicate with clients, vendors, and team members to understand design needs, preferences, and objectives, translating them into actionable project requirements.<br> Manage your own projects from concept to completion, ensuring alignment with client expectations and timely delivery of presentations and drawings.<br> Oversee project supervision both onsite and remotely, maintaining communication with clients and contractors.<br> Negotiate pricing, contracts, and terms with suppliers to secure cost-effective solutions while maintaining high quality standards.<br> Conduct regular project meetings to review progress, address challenges, and provide leadership and support to the team, maintaining a positive and collaborative work environment.<br> Oversee project documentation, invoicing, budget tracking, and resource allocation, ensuring accurate records are maintained.<br> Manage and organize the materials library, regularly reviewing samples to ensure they meet the studio’s needs, while maintaining strong relationships with suppliers to facilitate timely procurement and updates on new materials.<br> Provide regular progress and performance reports to management, along with solutions to any issues.<br> Stay updated on industry trends to ensure the studio remains relevant and competitive.<br> <br><br><br>Requirements<br><br>Bachelor’s degree in Interior Design/Architecture. <br> Proven experience as a Studio Manager or Senior Interior Designer with a strong passion for creative design. <br> Expertise in luxury residential, hospitality, and commercial interior design. <br> Proficient in software such as Auto CAD, Photoshop, Illustrator, Microsoft Excel/word, Power Point, Sketch Up and 3DS Max. <br> Strong creative, organizational, and communication skills. <br> Demonstrated ability to lead and manage a large team of staff with strong leadership, mentoring, and interpersonal skills. <br> Valid UAE driving license and vehicle. <br> Must be flexible and available for international travel based on business needs. <br> <br><br><br>Benefits<br><br>Petrol Allowance<br> Company Visa<br> Group A Medical Insurance<br> Annual Bonus<br><br>Skills: Bachelor’s degree in Interior Design/Architecture. <br> Proven experience as a Studio Manager or Senior Interior Designer with a strong passion for creative design. <br> Expertise in luxury residential, hospitality, and commercial interior design. <br> Proficient in software such as Auto CAD, Photoshop, Illustrator, Microsoft Excel/word, Power Point, Sketch Up and 3DS Max. <br> Strong creative, organizational, and communication skills. <br> Demonstrated ability to lead and manage a large team of staff with strong leadership, mentoring, and interpersonal skills. <br> Valid UAE driving license and vehicle. <br> Must be flexible and available for international travel based on business needs.

???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

Job Summary The Projects Manager – Interior & Landscape is responsible for planning, coordinating, and managing multiple interior fit-out and landscape projects from initiation through completion. The role ensures projects are delivered on time, within budget, and to the required quality and safety standards while maintaining excellent client relationships.<br>Key Responsibilities<br>Project Management Manage multiple interior fit-out and landscape projects simultaneously. Develop project plans, schedules, and resource allocation. Monitor project progress and ensure timely completion. Ensure projects are completed within the approved budget. Identify project risks and implement corrective actions. Coordinate project handovers and close-out documentation.<br>Client & Stakeholder Management Serve as the primary point of contact for clients throughout the project. Attend client meetings and provide regular project updates. Address client concerns and ensure high levels of customer satisfaction. Coordinate with consultants, contractors, and suppliers.<br>Team Leadership Lead and supervise project engineers, site engineers, supervisors, and subcontractors. Assign tasks and monitor team performance. Provide technical guidance and resolve project-related issues. Promote teamwork and continuous improvement.<br>Planning & Coordination Coordinate with the Design, Estimation, Procurement, and QS departments. Ensure materials, manpower, and equipment are available as scheduled. Review project drawings, specifications, and BOQs before execution. Monitor procurement activities to avoid project delays.<br>Reporting Prepare weekly and monthly project progress reports. Report project status, risks, and resource requirements to senior management. Maintain complete project documentation.<br>Qualifications Bachelor's Degree in Civil Engineering, Architecture, Landscape Architecture, Construction Management, or a related field. PMP certification is an advantage. Valid UAE Driving License is preferred.

Job Summary The Projects Manager – Interior & Landscape is responsible for planning, coordinating, and managing multiple interior fit-out and landscape projects from initiation through completion. The role ensures projects are delivered on time, within budget, and to the required quality and safety standards while maintaining excellent client relationships.<br>Key Responsibilities<br>Project Management Manage multiple interior fit-out and landscape projects simultaneously. Develop project plans, schedules, and resource allocation. Monitor project progress and ensure timely completion. Ensure projects are completed within the approved budget. Identify project risks and implement corrective actions. Coordinate project handovers and close-out documentation.<br>Client & Stakeholder Management Serve as the primary point of contact for clients throughout the project. Attend client meetings and provide regular project updates. Address client concerns and ensure high levels of customer satisfaction. Coordinate with consultants, contractors, and suppliers.<br>Team Leadership Lead and supervise project engineers, site engineers, supervisors, and subcontractors. Assign tasks and monitor team performance. Provide technical guidance and resolve project-related issues. Promote teamwork and continuous improvement.<br>Planning & Coordination Coordinate with the Design, Estimation, Procurement, and QS departments. Ensure materials, manpower, and equipment are available as scheduled. Review project drawings, specifications, and BOQs before execution. Monitor procurement activities to avoid project delays.<br>Reporting Prepare weekly and monthly project progress reports. Report project status, risks, and resource requirements to senior management. Maintain complete project documentation.<br>Qualifications Bachelor's Degree in Civil Engineering, Architecture, Landscape Architecture, Construction Management, or a related field. PMP certification is an advantage. Valid UAE Driving License is preferred.

Operations Manager (Team Lead) Location: JVC office based - full time job Reports To: CEO<br>About the Role We are looking for a highly organised, proactive, and execution-focused Operations Manager to lead and coordinate operations across the full business portfolio, including Support Room and VAI. This role is responsible for ensuring smooth, consistent, and efficient day-to-day operations across all business units while directly managing a small team. You will own execution across recruitment operations, onboarding, contracts, systems access, subscriptions, sales operations, finance administration, task management, materials delivery, and cross-functional alignment. You will act as the central operational hub of the business, working closely with Leadership, Sales, Marketing, Product, Technology, Customer Success, and Finance teams to ensure priorities are executed efficiently and operational excellence is maintained across the group.<br>About UsWe are a AI-powered workplace intelligence, wellbeing, engagement, and performance solutions that help organizations improve workforce outcomes, productivity, communication, and business performance.• Support Room - Employee wellbeing and behavioural support platform• VAI - AI Workplace behavioural and risk intelligence platform Our clients include organisations across healthcare, insurance, financial services, manufacturing, retail, technology, and professional services sectors globally.<br>Key Responsibilities Group Operations & Business Coordination• Ensure smooth day-to-day operations across all business units• Coordinate activities across Support Room and VAI• Ensure leadership priorities are executed across the group• Identify and resolve operational bottlenecks quickly• Maintain operational consistency as the group scales• Ensure alignment across departments and product lines Team Leadership & Management• Directly manage the Operations team• Assign, prioritise, and monitor operational tasks across the team• Conduct weekly planning and review meetings• Ensure workloads are balanced and execution is consistent• Support team members in operational delivery• Create accountability and ownership across the team• Monitor performance and ensure deadlines are met consistently Project & Task Management• Own and manage Click Up and group-wide task management systems• Ensure all departments maintain accurate task tracking• Follow up on overdue actions and deliverables• Track execution of priorities across all business units• Maintain dashboards, trackers, and operational reporting systems• Provide visibility to leadership on progress, risks, and blockers Recruitment, Contracts & Onboarding• Coordinate recruitment administration and hiring logistics• Manage contracts for employees and contractors• Ensure onboarding processes are completed smoothly across all entities• Coordinate access provisioning, system setup, and tool onboarding• Maintain onboarding documentation and materials• Ensure all new hires are fully operational and supported Systems, Access & Subscription Management• Manage company-wide software subscriptions and licenses• Coordinate access management across all systems and tools• Ensure operational platforms remain organized and functional• Support setup of new tools across business units• Maintain records of renewals, licenses, and subscriptions Sales & Commercial Operations• Track sales team activity and KPI performance across the group• Monitor pipeline activity, meetings booked, and opportunities• Produce operational reports and dashboards for leadership• Ensure Hubspot CRM data accuracy and consistency• Support sales execution and follow-up processes• Assist with commercial operations Finance & Administrative Operations• Track operational expenses, subscriptions, and payments• Coordinate invoice processing and financial administration• Maintain accurate operational financial records• Support leadership with budgeting visibility and reporting• Ensure operational compliance and documentation accuracy Cross-Functional Coordination• Meet regularly with Sales, Marketing, Product, Technology, and Leadership teams• Ensure alignment across priorities and deadlines• Translate strategic objectives into operational execution• Track progress across all departments and business units• Facilitate communication between teams and leadership Marketing & Content Operations• Ensure marketing execution is coordinated across all business units Process Improvement & Automation• Create and document operational processes and SOPs• Improve efficiency across workflows and systems• Identify opportunities for automation and optimization• Standardise operations across all business units• Support scalability through structured operational systems HR & Internal Operations Support• Coordinate leave tracking and internal calendars• Maintain internal documentation and company policies• Support internal communication and updates• Assist with team engagement initiatives• Ensure operational structure and clarity across the organization Analytics & Reporting• Produce weekly and monthly operational reports• Track KPIs across departments and business units• Monitor onboarding, delivery, sales, and execution metrics• Provide leadership with visibility on priorities and risks• Recommend improvements based on operational insights<br>Requirements Essential• 3 years of experience in Operations, Business Operations, or Project Management• Previous experience managing or supervising a team• Strong experience with Click Up, Hub Spot, Jira, and similar tools• Excellent organisational and execution skills• Strong delegation and people management ability• Experience coordinating multiple departments simultaneously• Excellent written and spoken English• Strong reporting and administrative capabilities• High attention to detail and accountability mindset• Ability to operate in a fast-paced startup environment Preferred• Experience in Saa S, AI, HRTech, Health Tech, or Technology companies• Experience managing multi-entity or group-level operations• Experience supporting sales, marketing, and delivery teams• Experience with onboarding, recruitment operations, and HR processes• Experience implementing process improvements and automation• Experience working in remote international teams<br>KPIsMonthly Targets• 95%+ operational task completion rate across all business units• 95%+ onboarding completion within agreed timelines• Weekly operational reports delivered on time• Accurate KPI and performance reporting across the group• Reduced operational delays and bottlenecks• Strong execution consistency across teams Success Metrics• Operational Efficiency• Task Completion Rate• Cross-Department Alignment• Team Productivity• Onboarding Effectiveness• KPI Reporting Accuracy• Internal Response Time<br>Compensation: compensation based on experience & interview results + Wellbeing benefits.<br>This role is ideal for someone who enjoys building structure, managing people, driving execution, and operating at group level across multiple AI and Saa S businesses.

Company Description:ATHAR by Qlab, an all day dining restaurant is a brand under INDEX Trading & Investment. INDEX Trading & Investment (ITI) is a UAE-based investment, trading, and project management company founded in 1983. The company serves as a bridge between global enterprises and Middle Eastern markets, delivering commercial opportunities and sustainable growth for its partners. <br>Job Summary This is a full-time, on-site Operations Supervisor position located in Dubai. The Operations Supervisor will be responsible for overseeing the daily restaurant operations, ensuring efficient service, high product quality, and exceptional customer experience, while driving sales, maintaining operational standards, and fostering a positive team environment.<br>Key Roles and Responsibilities Oversee the day-to-day operations of all outlets to ensure smooth and efficient functioning. Conduct regular site visits to monitor performance, service standards, and operational consistency. Develop, implement, and monitor Standard Operating Procedures (SOPs) for both front and back of house. Ensure all operational processes are aligned with company standards and objectives. Take ownership of revenue targets and implement strategies to achieve and exceed them. Liaise with aggregators and external partners to increase sales volume and market reach. Identify opportunities to improve sales performance, menu offerings, and overall business operations. Support upselling initiatives by training and motivating staff. Train, guide, and supervise staff to ensure adherence to operational procedures and service excellence. Foster a culture of teamwork, accountability, and high performance. Ensure adequate staffing levels across locations to maintain service quality and operational efficiency. Build and maintain strong relationships with suppliers, ensuring timely procurement and quality standards. Collaborate with marketing teams, channels, and influencers to support brand visibility and sales growth. Coordinate with internal teams to ensure seamless communication and execution of operations. Prepare and share periodic reports on operations, sales performance, and key metrics. Maintain proper documentation, reporting accuracy, and organizational standards. Implement and manage quality control processes to enhance efficiency and performance across all outlets. Ensure adherence to hygiene, safety, and company standards at all times. Continuously evaluate operations and implement improvements to maintain high-quality service delivery.<br>Key Skills and Qualifications Bachelor’s degree in Hospitality Management, or a related field with a minimum of 4 years of experience in operations management, preferably within F&B, retail, or hospitality. Proven experience in managing outlets and driving operational efficiency. Demonstrated success in achieving revenue targets and improving business performance. Strong understanding of operational processes, SOP development, and quality control standard. Knowledge of sales strategies, customer experience, and market trends. Familiarity with supplier management, inventory control, and aggregator platforms. Excellent communication (English and Arabic) and interpersonal abilities. Strong team management skills.

We are currently seeking an experienced Business Development Manager (Light Steel/Aluminium) Fabrication Industry (DIC- Dubai). Applicant must have good organizational skills as well as ideal candidate should have a strong background in the field of Architectural Metal Works, Oil & Gas, Signage Works, CNC Punching, Laser Cutting and Perforation Fabrication, is responsible for leading a dynamic team and overseeing end-to-end activities related to fabrication and manage the overall steel fabrication operations at the factories by offering technical and commercial leadership. This crucial role demands a seasoned professional with extensive experience of fabrication with an overall 10-15+ years of proven experience in a similar field.<br>Core Experience: Architectural/ Light Steel & Aluminium Fabrication / Signages / Metal Coating / Oil & Gas / Vessels tanks fabrication / Skids/ Warehouses /Buildings /Malls/Business Development/ Clients Relationship<br>Revenue Generation: Develop and execute growth strategies to expand market share across sectors like construction, infrastructure, or interior fit-outs. Client Relationship Management: Build and maintain long-term relationships with key industry stakeholders, developers, consultants, and contractors. Bidding & Estimation: Lead the commercial and technical evaluation of bids; negotiate profitable contracts and close high-value sales. Market Intelligence: Identify emerging trends, competitor activities, and new product opportunities within the industrial metal and structural steel sectors.<br>Commercial General Manager is responsible for the site operations and all aspects, identifying business opportunities, building and maintaining successful relationships with prospects and existing clients, and collaborating with executives on project strategy to determine objectives.<br>Preferred Requirements:Bachelor's degree (B. Tech) in Mechanical / Civil Engineering / MBA .10+ years of proven experience in a similar field. Proficient in Operation of Steel / Aluminium Fabrication plant. Achievement of annual revenue targets and gross profit margins. Value of new contracts signed and successful conversion rate of technical bids into confirmed orders. Previous experience in a related manufacturing industry is essential. Strong knowledge of steel fabrication codes and standards. Sound understanding of fabrication techniques and Welding process including SMAW/GMAW/SAW welding, and GAS cutting. Exceptional project management and data analytical skills. Excellent written and verbal communication skills. Strategic mindset &long-term vision capabilities. Capable of problem solving, decision making and failure analysis. A self-motivated leader & a team player.<br>Job Responsibilities :<br>Facility Operations: Oversee complete factory operations, production workflows, and supply chain logistics. Profit & Loss (P&L): Manage the financial health of the business, including budget development, cost control, and forecasting. Quality & Safety: Ensure that all metal fabrication and manufacturing processes comply with international safety standards and strict quality control measures. Team Leadership: Recruit, mentor, and manage department heads, including production supervisors, sales engineers, and project managers.<br>1. Capable of identifying costs such as indirect, direct, fixed, variable, capital etc in order to arrive at actual unit cost of production for all processes involved in the steel fabrication operations in consultation with Accounts Department so that preparation of estimates for both internal and external clients can be facilitated.2. Standardize an appropriate organization structure for the factories to enhance efficiency and develop roles and responsibilities for all employees.3. Oversees the manufacture of products, ensuring production, performance, and quality standards are consistently met.4. Reviews factory reports to ensure safety, quality, financial and delivery goals and standards are met.5. Ensures a healthy and safe working environment, and compliance with rules and6. regulations, through collaboration with environmental, health and safety staff.7. Track the man-hours Vs budgets.8. Assists Operating officer with operating goals, expansion efforts and implementation of new and advanced technology.9. Identifies and share training opportunities for staff to build and improve skills.10. Organizes departmental management structure and teams for optimal, efficient operations.11. Delivers progress and production reports to executive team members as requested.12. Supervises equipment purchases, maintenance and layout.13. Develop projections reports and indicate KPI, s for upper management to monitor financial and production productivity better.14. Follow up with the production team for the products as per the project requirements.15. Ensure all workers at the factory is trained and following correct processes and procedures and that all SOPs are followed.16. Delegate workload to site foreman/Supervisor and Engineers/ Supervisors to report back on issues daily, and go through the daily communication meetings.17. Ensure that the production is cost-effective18. Decide what resources are required.19. Draft a timescale for the production as per the project requirements.20. Do strong coordination with site and procurement.21. Implement policies and procedures to ensure the maximum benefits and earn the expected profits within the timeframe.22. Rapid Increase in profitable sales orders by implementing the necessary policies to govern the sales staff by sales targets and visions.23. Control direct production costs by drawing a proper planning system to ensure the minimal direct Cost-effective to production.24. Increase production, assets capacity, and flexibility while minimizing unnecessary administration costs and maintaining current quality standards.25. Production output, product quality, and on-time shipping.26. Full utilization of the company’s assets to produce optimal results.27. Optimal utilization of human resources to increase production with minimal labour cost.28. Commit to plant safety procedures and implement strict procedures for personal protective equipment “PPE”.29. Develop systems and processes that track and optimize productivity and standards, metrics, and performance targets to ensure effective return on assets

Project Manager Company: Creative Home Building Contracting LLCLocation: Dubai, UAESalary: AED 10,000 – AED 15,000 per month Job Type: Full-time<br>About UsCreative Home Building Contracting is a premium residential renovation company based in Dubai. We specialize in full villa and apartment renovations for high-net-worth clients, investors, and families across Dubai. Our projects range from AED 200,000 to AED 1,500,000 and we pride ourselves on quality delivery, transparent communication, and design-led execution. We are a growing company with a close-knit team and a culture of accountability, ownership, and professionalism. We are looking for a Project Manager who wants to grow with the business—not just manage projects, but help shape how we deliver them.<br>The Role You will be responsible for the end-to-end delivery of residential renovation projects and commercial, running 2–4 projects concurrently. From pre-contract signing through to final handover, you own the programme, the budget, the subcontractors, the authority approvals, and the client relationship on site. This is a hands-on role. You will be on site regularly, not behind a desk. You will be the face of Creative Home to our clients during the construction phase, which means your communication skills and professional presentation matter as much as your technical knowledge. You will report directly to the General Manager and work closely with the design team, estimator, and site supervisors.<br>Key Responsibilities Project Delivery· Manage 2–4 concurrent project lifecycles from mobilization to practical completion and handover.· Develop and maintain detailed project programmes (week-by-week, trade-by-trade).· Must be able to create budget sheet, project schedule before the project starts· Coordinate all trades on site, including the in-house team and subcontractors.· Conduct daily site visits/weekly formal site inspections across all active sites.· Identify risks early and resolve them before they become delays or cost overruns.· Ensure all works meet Creative Home quality standards and civil/structural standards before client sign-off.<br>Government & Authority Approvals· Submit and follow through on approvals with Dubai master developers and government entities (Nakheel, Emaar, DM, Trakhees, etc.).· Independently manage NOC applications, inspections, and completion certificates.<br>Client Management· Act as the primary point of contact for clients during the construction phase.· Provide clear, professional, and proactive weekly written progress updates to clients.· Manage client expectations regarding programme, scope changes, and variations.· Handle client concerns on site with composure and a solution-focused mindset.· Coordinate client sign-offs at key milestones to protect payment releases.<br>Commercial Management· Monitor project budget versus actual spend weekly across all active projects.· Raise and manage variation orders—ensure all scope changes are documented and priced before work begins.· Manage subcontractor orders and approve payments in line with progress.· Work with the estimator on procurement and material scheduling.<br>Team & Subcontractor Management· Lead the on-site team (supervisors, trades, and labor) across multiple sites.· Brief site supervisors daily on programming and priorities.· Manage subcontractor relationships regarding performance, quality, and programme compliance.<br>Reporting & Administration· Submit a weekly project update report every Friday covering programme status, budget position, risks, and the upcoming week's plan for every active project.· Maintain a site photo log with daily progress photos in the shared company folder.· Document all verbal agreements with clients and subcontractors in writing.<br>What We Are Looking For Experience & Qualifications· Education: Civil Engineering background (Degree or equivalent technical foundation) is required.· Experience: Minimum 5 years of experience as a Project Manager in UAE residential renovation or fit-out.· Track Record: Proven success delivering projects in the AED 200,000–1,500,000 range.· Multi-Project Management: Proven experience managing 2–4 concurrent projects (this is core to the role).· Approvals: Direct, hands-on experience securing approvals from Nakheel, Emaar, or other Dubai master developers/authorities is strictly required.· Experience with swimming pool and landscaping project is a plus<br>Practical Requirements· Valid UAE driving license and own car (fuel expenses will be reimbursed).· G+1 construction license in Dubai (Member of the Society of Engineers / SOE).· Must currently hold a transferable UAE residence visa (we are not sponsoring candidates from outside the country at this time).· Availability to start quickly.· Languages : English and Hindi are a must Work Location: In person<br>If you are interested in the position and can start immediately, please email your CV to ryan@creativehome.ae

The landscape of enterprise renewals is shifting. High-performing professionals no longer devote their time to administrative tasks—they focus on refining the AI that automates them.<br><br>This role differs from conventional enterprise renewals positions. You will manage Trilogy's highest-value customer accounts while collaborating with Fiona, our AI-powered renewals agent. Fiona manages preparation, analysis, contract workflows, and routine follow-up. Your focus remains on the interactions that demand human judgment: executive alignment, commercial strategy, intricate negotiations, and decisions AI cannot yet make. Each renewal you oversee contributes to Fiona's learning, enhancing system intelligence through every customer engagement.<br><br>Trilogy is constructing an AI-first operational framework across our software portfolio. AI is not treated as an add-on to legacy workflows. We rebuild processes around AI capabilities and deploy human expertise exclusively for high-impact decisions. In this capacity, you will help establish the standard for enterprise renewals in an AI-driven environment while safeguarding millions in recurring revenue from strategic enterprise accounts.<br><br>If you are a seasoned enterprise renewals professional who excels in executive dialogue, views AI as a performance multiplier, and seeks to architect the future rather than maintain the status quo, we should connect.<br><br>What You Will Be Doing<br><br>Manage executive relationships and commercial negotiations for high-value enterprise renewal portfolios, including sophisticated seven-figure, multi-year contracts. Collaborate with Fiona, Trilogy's AI renewals agent, leveraging your expertise and customer insights to enhance its capabilities and operational independence. Evaluate customer health metrics, product adoption, commercial history, and business exposure to proactively secure favorable renewal outcomes. Leverage Salesforce and AI-powered workflows to sustain precise forecasts, detect renewal vulnerabilities early, and focus intervention where human judgment delivers maximum value. Convert insights from customer interactions into scalable enhancements that strengthen the renewals system's effectiveness progressively.<br><br>What You Won’t Be Doing<br><br>Handling manual renewal documentation, approval tracking, or routine administrative tasks. Overseeing high-volume transactional renewals or small-to-medium business accounts. Prospecting for new customer acquisitions or working toward traditional commission-based sales targets. Developing production-level software or constructing AI models. Managing a sizable renewals team rather than directly influencing the most critical customer outcomes.<br><br>Strategic Account Manager Key Responsibilities<br><br>Manage Trilogy's highest-priority enterprise renewals while progressively refining the AI infrastructure that drives superior retention, operational efficiency, and increasing renewal autonomy.<br><br>Basic Requirements<br><br>Direct experience managing enterprise renewals or retention for B2B software clients with accounts representing at least $100K in annual recurring revenue. Documented ownership of quarterly retention or Net Revenue Retention objectives, consistently delivering at least 90% NRR or comparable performance across multiple quarters. Personal experience leading sophisticated, multi-year enterprise renewals valued at $1M or greater. Practical experience utilizing AI-enabled or agentic tools within enterprise renewals, customer success, or enterprise sales operations. Deep Salesforce or equivalent CRM proficiency, encompassing renewal forecasting, risk assessment, and pipeline oversight. Outstanding executive communication, commercial negotiation, and relationship stewardship capabilities. Able to operate effectively in a global, fully remote work setting.<br><br>Nice-to-have Requirements<br><br>Experience refining AI prompts, workflows, or business logic informed by customer engagement patterns. Professional history in enterprise Saa S, cloud software, or subscription-oriented technology sectors. Experience synthesizing data from contracts, customer health indicators, support interactions, and product usage to inform renewal tactics. Proven systems-oriented thinking and a history of enhancing repeatable commercial operations through automation initiatives.<br><br>About Trilogy<br><br>Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, innovating new technology, and incubating new businesses.<br><br>Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack.<br><br>Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career in leaps and bounds.<br><br>There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!<br><br>Working with us<br><br>This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.<br><br>Crossover Job Code: LJ-5834-AE-COUNTRY-Strategic Accou

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><p><strong>Role Description:&nbsp;</strong>&nbsp;</p><ul><li><p>Responsible for overseeing the construction process for buildings. Their duties include upholding the use of quality materials and procedures, adhering to budgets to complete tasks or purchase materials and reviewing contracts to make sure that current practices align with the owner’s expectations.&nbsp;</p></li></ul><br><br><p><strong>Responsibilities:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong>&nbsp;</p><ul><li><p>Carrying out the tasks assigned by the Project Manager.&nbsp;</p></li></ul><ul><li><p>Complying with the Quality policies, Quality Objectives, Statutory Regulations and Project Specifications.&nbsp;</p></li></ul><ul><li><p>Ensuring that quality of materials and work procedures are in accordance with the project specifications.&nbsp;</p></li></ul><ul><li><p>Ensuring that the work is completed in accordance with the specified QA/QC system and in a Safe manner.&nbsp;</p></li></ul><ul><li><p>Monitoring all Subcontractors work closely to ensure that the Quality of the work is as per specification and is completed on time.&nbsp;</p></li></ul><ul><li><p>Review of short-term planning and advising the Project Manager on any problem areas.&nbsp;</p></li></ul><ul><li><p>Completing all necessary documentation to be included in weekly and monthly reports.&nbsp;</p></li></ul><ul><li><p>Issuing instructions to the Project Engineers, Supervisors, and others to complete the work in accordance with the project programmed.&nbsp;</p></li></ul><ul><li><p>Assist the Project Manager of any problem areas, which affects the program of work.&nbsp;</p></li></ul><ul><li><p>Co-ordination with the Plant Department for any equipment or plant required.&nbsp;</p></li></ul><ul><li><p>Completing all Daily Reports on time and ensuring that the information is 100% correct.&nbsp;</p></li></ul><ul><li><p>Ensuring that all Time Allocation Sheets are filled correctly in order to allow the Project QS to calculate and control the labour cost for each activity.&nbsp;</p></li></ul><ul><li><p>Preparing Daily Report and Risk Assessment for all the activities.&nbsp;</p></li></ul><br><p><strong>Functional Pre-Requisites Skills:&nbsp;</strong>&nbsp;</p><ul><li><p>Scheduling events, programs, and activities, as well as the work of others.&nbsp;</p></li></ul><ul><li><p>Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.&nbsp;</p></li></ul><ul><li><p>Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.&nbsp;</p></li></ul><ul><li><p>Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.&nbsp;&nbsp;</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor’s degree in building science or civil engineering.</p><p>Min 12+ years of experience in a similar role.<br>Construction Project Management and Planning.</p><p>Must have a strong background with construction companies or contractors and proven experience in high-rise and mid-rise building projects.</p><p></p></section>

Customer Service Manager (Freelance) | Dubai | Full-Time or Part-Time | On-site or Off-site<br>Build Relationships. Create Value. Contribute to the Future of Dubai’s Business Ecosystem.<br>The Customer Service Management Role is a strategic initiative established in response to the profound transformation reshaping today’s global business environment.<br>Artificial intelligence, digital transformation, geopolitical uncertainty, changing customer expectations, evolving supply chains, and increasingly competitive markets are redefining how businesses grow and remain resilient. While many fundamentally strong businesses possess capable leadership, quality products, and significant market potential, sustainable growth increasingly depends on trusted relationships, disciplined execution, strategic partnerships, critical talent, and access to the right business ecosystem.<br>Middle Man Dubai was established as an execution-driven strategic business platform dedicated to supporting fundamentally strong small and medium-sized businesses through strategic partnerships, business development, critical talent, and long-term growth initiatives.<br>The Customer Service Management Role is a natural extension of this vision.<br>We believe customer relationship management is no longer simply a support function—it is a strategic capability that strengthens commercial relationships, enhances execution, creates business opportunities, and contributes directly to sustainable growth.<br>Accordingly, we are inviting experienced professionals to participate in our Professional Freelance Customer Service Management .<br><br>➡️ NB: Important Notice – Transparency & Mutual Commitment<br>This is not an offer of employment.<br>It is an invitation to participate in a structured Professional Mutual Alignment Programme, enabling both you and Middle Man Dubai to evaluate long-term professional compatibility, mutual strategic alignment, and opportunities for sustainable professional and financial growth.<br>Our philosophy is simple: long-term partnerships should be built through demonstrated capability, integrity, accountability, and measurable contribution—not interviews alone.<br><br>Your Role<br>As a Freelance Customer Service Manager, you will:<br>• Build and strengthen relationships with prospective clients and business professionals.<br>• Coordinate professional communications and business meetings.<br>• Support customer relationship management and stakeholder engagement.<br>• Contribute to business development and commercial initiatives.<br>• Represent Middle Man Dubai with professionalism, integrity, and accountability.<br>This is a results-oriented role.<br>Performance will be evaluated based on professionalism, execution, initiative, accountability, measurable outcomes, and overall contribution to organisational objectives—not solely on managing existing customer relationships.<br><br>Compensation Framework<br>Compensation is determined individually based on:<br>• Professional experience<br>• Demonstrated competency<br>• Performance and measurable contribution<br>• Expected value creation<br>• Mutual strategic alignment<br>Outstanding performers will have opportunities for increasing responsibility and long-term professional growth as Middle Man Dubai continues to expand.<br><br>Ideal Candidate<br>We welcome professionals with experience in:<br>• Customer Service<br>• Sales<br>• Business Development<br>• Human Resources<br>• Hospitality<br>• Banking<br>• Administration<br>• Relationship Management<br>The ideal participant demonstrates:<br>• Outstanding communication and interpersonal skills<br>• Professionalism with a customer-first mindset<br>• Integrity, reliability, and accountability<br>• Strong organisational and execution capabilities<br>• Initiative and a commitment to continuous improvement<br><br>During the Programme You Will Receive<br>• Flexible part-time or full-time participation<br>• On-site or off-site options<br>• Attractive performance-based incentives<br>• Company Business SIM<br>• Structured training and mentoring<br>• Marketing, business development, and administrative support<br>• Practical exposure to real business environments<br>• Opportunities to engage with entrepreneurs, investors, strategic partners, and business leaders<br><br>Participant Requirements<br>Applicants should have:<br>• A personal laptop<br>• A smartphone suitable for Whats App Business<br>• A Let’swork subscription (On-site participants only)<br><br>Our Mission<br>At Middle Man Dubai, we believe resilient businesses are built through trusted relationships, capable people, strategic collaboration, and disciplined execution.<br>Our mission is to strengthen Dubai’s business ecosystem by helping fundamentally strong businesses access the partnerships, talent, commercial capabilities, and opportunities they need to achieve sustainable long-term growth.<br>If you are motivated by purpose, committed to excellence, and believe customer relationship management can create meaningful business impact, we would be delighted to hear from you.<br>Experienced professionals are encouraged to apply.<br>connect@middlemandubai.com<br>MiddleManDubai.com

The General Manager will oversee the overall operations of the holiday homes business, ensuring the company achieves its financial, operational, and customer service goals. This role is critical for driving revenue growth, managing daily operations, budgeting, and optimizing sales strategies to enhance the company’s market presence. The General Manager will also be responsible for leading and motivating the team, ensuring compliance with regulatory standards, and delivering an exceptional guest experience.<br>Key Responsibilities:<br>Develop and execute revenue strategies to increase occupancy rates, average daily rates (ADR), and revenue per available room (Rev PAR). Lead the sales team in achieving monthly, quarterly, and annual sales targets. Implement strategies to increase direct bookings and maximize online travel agency (OTA) listings. Oversee dynamic pricing models based on market trends, competitor analysis, and demand forecasting. Business Development. Oversee the smooth day-to-day operations of the holiday homes, ensuring high standards of housekeeping, maintenance, guest relations, and safety protocols. Work closely with the property owners and the maintenance team to ensure the upkeep of all properties in the portfolio. Ensure exceptional customer service is provided to all guests, addressing feedback and resolving any issues swiftly. Negotiate and manage relationships with service providers, vendors, and contractors to ensure cost-effectiveness and quality service delivery. Prepare, manage, and control the annual operating budget, ensuring alignment with company financial goals. Monitor and manage operational expenses, including labor, maintenance, marketing, and other overheads to ensure profitability. Provide regular financial reports to senior management, analysing key metrics such as occupancy, revenue, and costs, while identifying areas for improvement. Optimize the business’s profit margins by balancing revenue generation with operational efficiency. Lead, mentor, and inspire a multidisciplinary team, including sales, operations, and administrative staff. Ensure proper staff training and development. Set performance goals for each department, track progress, and provide feedback and support where needed to achieve company objectives. Manage recruitment, onboarding, and performance evaluations for new team members. Culture Development: Foster a positive, customer-focused, and performance-driven workplace culture. Research and implement strategies to expand the holiday homes portfolio by onboarding new properties and attracting different customer segments. Collaborate with the marketing team to design and implement promotional campaigns to boost brand recognition and customer acquisition. Drive the adoption of technology solutions for managing operations, guest services, and sales, such as property management systems (PMS), CRM, and booking platforms. Ensure all properties are compliant with local regulations, licenses, and health and safety standards. Set and monitor key performance indicators (KPIs) related to sales, occupancy, revenue, customer satisfaction, and operational efficiency. Regularly review competitive data, market trends, and guest feedback to adapt strategies and stay ahead in the competitive landscape. Provide regular updates to the Managing Director and other stakeholders on business performance, financial results, and future outlook. Qualifications:<br>Bachelor’s degree in business administration, Hospitality Management, or a related field. Master’s degree preferred. Minimum of 10 years of progressive management experience in the holiday homes sector, with a strong focus on revenue management, operations, and customer service. Strong leadership and people management abilities. Proficiency in financial management, including budgeting and forecasting. Excellent understanding of sales strategies and revenue management in the holiday homes or hospitality sector. Familiarity with property management systems (PMS) and CRM software. Superior communication, negotiation, and interpersonal skills. Problem-solving mindset and ability to thrive in a fast-paced environment. Knowledge of Dubai’s holiday homes regulations and tourism trends. Ability to lead by example, inspire teams, and drive a high-performance culture. Strong understanding of financial drivers and ability to manage budgets effectively. Dedication to delivering exceptional guest experiences and maintaining positive relationships with stakeholders. Ability to think critically, anticipate market shifts, and plan strategically for long-term success. Expertise in managing day-to-day operations, optimizing workflows, and ensuring high standards of service

Six Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently employs a workforce of 16,000 in the Middle East, and a total of 19,000 worldwide.<br><br><br><br>Job Description<br><br>Why This Role Matters<br><br>The Bid Manager plays a central role in securing the company’s future project pipeline across the Middle East and Africa. By leading complex, high‑value tenders from start to finish, this role directly influences our ability to win strategic marine and infrastructure projects, expand into key markets, and maintain our competitive edge. A successful Bid Manager ensures that every submission is commercially sound, technically robust, and aligned with the company’s long‑term growth objectives.<br><br>What You'll Drive<br><br>Managing each tender as a standalone project, including full administrative and financial oversight. Coordinating internal and external multidisciplinary teams (engineering, planning, procurement, legal, finance, HSE) to develop compliant and competitive bids. Leading cost estimation, pricing strategy, and financial modeling in line with target margins and defined risk exposure. Performing contractual and commercial risk analyses, including reviewing international contract frameworks (e.g., FIDIC). Organizing and leading site visits, progress meetings, and coordination meetings with clients and partners. Managing clarifications and leading commercial and technical negotiations. Ensuring high-quality submissions, strict adherence to deadlines, and full alignment with corporate governance standards and internal quality procedures. Supporting the structured handover to project delivery teams upon contract award. Leveraging strong experience in African markets and effectively managing French-speaking projects and stakeholders. The role requires proven experience in infrastructure and marine projects, strong knowledge of international construction practices, solid commercial expertise, and the ability to operate effectively in complex, multicultural environments.<br><br><br><br>Qualifications<br><br>You're a Great Fit if You Have<br><br>Bachelor’s or Master’s degree in Civil Engineering, Construction Management, or a related technical field. Additional training in commercial management, contract law, or project management is an advantage.8 - 12 years of experience in the construction industry, with a minimum of 5 years in bid management or tendering roles. Proven track record in delivering bids for infrastructure and marine projects, including ports, quay walls, dredging, coastal works, bridges, and heavy civil works. Demonstrated experience leading tenders across Africa and/or the Middle East. Strong familiarity with international contract frameworks (e.g., FIDIC) and EPC, Design‑Build, and ECI contracting models. Experience working within - or leading - consortia, joint ventures, and multinational bid teams. Technical & Commercial Competencies Strong capability in cost estimation, pricing development, and financial modeling. Solid understanding of construction methodologies for marine and infrastructure works. Advanced skills in contractual and commercial risk analysis. Ability to manage a tender as a full project, including planning, scheduling, documentation, and financial oversight. Language & Soft Skills Fluency in English and French is a must. Excellent stakeholder management and communication skills. Ability to work effectively in multicultural, fast‑paced, and high‑pressure environments. Highly organized, with strong leadership, critical thinking, and decision‑making capabilities. Why You’ll Enjoy Working with Us<br><br>Exciting Projects Career Growth Diverse Team Competitive Benefits Positive Workplace Culture<br><br>Additional Information<br><br>Six Construct is guided by our core values of respect, excellence, co-creation, passion, and unity. Our values are at the heart of everything we do, creating a diverse and inclusive workplace where everyone feels valued, secure, and motivated to reach their full potential.