Airline Ticketing Agent Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>Our Procurement &amp; Logistics teams deliver strategic sourcing, supply chain and logistics services across the Group, ensuring value, quality, continuity of supply and operational excellence!</p><br><br>As a <strong>Senior Supply Chain Assistant</strong> in the <strong>Group Procurement &amp; Supply Chain Management</strong> team, you will be responsible for ensuring the effective control, availability, and distribution of stock by coordinating replenishment, maintaining accurate inventory records, and fulfilling operational requirements in a timely and efficient manner.<br>This role operates across multiple Emirates Group facilities throughout Dubai and is not based at a single fixed location.<br><br><p><strong>In this role you will:</strong></p><br><br><ul><li>Maintain accurate physical and system inventory through stock counts, reconciliation of discrepancies and effective control of stock movements.</li><li>Coordinate the picking, packing, transfer and distribution of stock to ensure accurate and timely fulfilment across departments and locations.</li><li>Validate employee uniform requirements and entitlements, coordinate issuance and replacements, and ensure accurate recording of all related inventory transactions.</li><li>Validate departmental stock requirements and coordinate the accurate preparation, processing and distribution of materials in line with operational requirements.</li><li>Monitor stock levels, consumption, stock cover and demand to maintain optimum availability while minimising excess inventory and identifying potential shortages.</li><li>Prepare stock requisitions based on demand and inventory requirements, monitor open orders and follow up with buyers and suppliers to ensure timely replenishment.</li><li>Receive and verify stock against purchase orders and approved specifications, escalating quantity, quality or specification discrepancies as required.</li></ul>Qualification<p><strong>To be considered for the role, you must meet the below requirements:</strong></p><br><br><ul><li>Have completed 12 years of schooling or equivalent.</li><li>Have 3+ years of experience in non-aircraft procurement.</li></ul><br><p><strong>You will have an edge if you have:</strong></p><br><br><ul><li>Have experience in inventory management, including inventory control procedures, maintaining product stock, data entry, and record keeping.</li><li>Have experience in a general distribution or customer service environment, such as a call centre, service counter, complaint management, or personal advisory environment.</li><li>Have inventory management experience within the garment, apparel, or textile industry.</li><li>Have experience using Oracle enterprise resource planning systems.</li></ul><p>At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!</p><br><br><br>Salary &amp; benefitsJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website: www.emirates.com/careers<br><br><br> </div>

<strong>Job Purpose<br><br></strong>Emirates Flight Training is a modern, progressive department that utilises Competency Based Training and Assessment (CBTA) methodology in all our courses and is one of the few full Evidence Based Training (EBT) operators worldwide. Through continuous professional development and standardisation, you can expect to be trained and developed in the most up to date training methodologies to ensure you meet the exacting standards required by Emirates.<br><br>As part of Emirates Airline’s continued growth, we are seeking experienced aviation professionals to join our Flight Training department in non-flying, ground-based roles as Synthetic Flight Examiner (SFE). This position is responsible for conducting pilot proficiency evaluations using Flight Simulation Training Devices (FSTDs) and overseeing ground-based assessments in accordance with GCAA regulations and Emirates’ standards.<br><br><ul><li>Conduct regulatory and company-mandated proficiency checks, skill tests, and assessments using Flight Simulation Training Devices (FSTDs), in line with GCAA regulations and Emirates' training standards.</li><li>Evaluate pilot performance during recurrent, type rating, recency, and upgrade training sessions, ensuring consistency and objectivity in line with established benchmarks.</li><li>Complete and submit accurate and detailed examination reports and assessments using the electronic reporting system within prescribed timelines.</li><li>Identify performance gaps and recommend remedial or additional training as required to uphold safety and competency standards.</li><li>Provide detailed feedback to training management regarding pilot performance trends, systemic issues, or potential improvements in instructional methodology and training effectiveness.</li><li>Support training program development, course reviews, and other departmental initiatives related to simulator and ground-based pilot evaluation.<br><br></li></ul>Qualification<br><br><ul><li>Hold or have held a CPL Commercial Pilot License MPL Multicrew Pilot License or ATPL Airline Transport Pilot License</li><li>Experience Minimum 12 months as an active Examiner</li><li>Minimum 1500 hours flight time as a pilot on multipilot aeroplane</li><li>Advanced communication and leadership skills<br><br></li></ul>Salary &amp; benefits<br><br>Annual basic salary of up to AED 423,360 (USD 115,265).<br><br><ul><li>Annual Transport Allowance Provided of AED 24,180 (USD 6,580)</li><li>Company-provided accommodation with utilities</li><li>Education allowance of AED 52,250 (USD 14,220) for primary and AED 79,750 (USD 21,715) for secondary education (up to 3 children)</li><li>Annual leave entitlement of 42 calendar days</li><li>Confirmed annual leave tickets for you and your dependents in Economy class, upgradeable to Business Class</li><li>Access to Emirates Platinum card offering exclusive retail, leisure and services discounts</li><li>Concessional travel benefits for you and eligible dependents</li><li>Provident (pension) scheme employer contribution</li><li>Comprehensive medical, life, and accident insurance, loss of medical license insurance</li><li>Eligibility for an annual profit share based on company performance</li></ul>

<strong>Job Purpose<br><br></strong>Emirates Flight Training is a modern, progressive department that utilises Competency Based Training and Assessment (CBTA) methodology in all our courses and is one of the few full Evidence Based Training (EBT) operators worldwide. Through continuous professional development and standardisation, you can expect to be trained and developed in the most up to date training methodologies to ensure you meet the exacting standards required by Emirates.<br><br>As part of Emirates Airline’s continued growth, we are seeking experienced aviation professionals to join our Flight Training department in non-flying, ground-based roles as Synthetic Flight Examiner (SFE). This position is responsible for conducting simulator pilot checks, licensing tests, instructor assessments of competence validations (AOC) and EBT training programmes as required by the regulator and in line with company policies and procedures.<br><br><ul><li>Conduct FSTD (Flight Simulator Training Device) type rating training and ground school in line with company procedures and requirements.</li><li>Conduct recency training as required by the company in accordance with the approved syllabus.</li><li>Conduct Fixed Base and Full Flight Simulator transition training.</li><li>Conduct instructor and examiner simulator training.</li><li>Complete and submit accurate detailed reports and assessments of pilots under instruction in accordance with company guidance and policy via the existing electronic reporting system.</li><li>Recommend additional or remedial training for trainee pilots who are not progressing at an acceptable rate as per expected performance standards.</li><li>Provide recommendations to training management for any changes that may improve efficiency, safety, quality of training and standardize procedures and teaching techniques.</li><li>Support with ad hoc projects, course development and other tasks as required.<br><br></li></ul>Qualification<br><br><ul><li>Hold or have held an ATPL Airline Transport Pilot License</li><li>Minimum 1500 hours flight time as a pilot on multipilot aeroplane</li><li>Experience Minimum 6 months as an active TRI/SFI</li><li>Valid SFI/TRI certificate for applicable type</li><li>Advanced communication and leadership skills<br><br></li></ul>Salary &amp; benefits<br><br>Annual basic salary of up to AED 423,360 (USD 115,265).<br><br><ul><li>Annual Transport Allowance Provided of AED 24,180 (USD 6,580)</li><li>Company-provided accommodation with utilities</li><li>Education allowance of AED 52,250 (USD 14,220) for primary and AED 79,750 (USD 21,715) for secondary education (up to 3 children)</li><li>Annual leave entitlement of 42 calendar days</li><li>Confirmed annual leave tickets for you and your dependents in Economy class, upgradeable to Business Class</li><li>Access to Emirates Platinum card offering exclusive retail, leisure and services discounts</li><li>Concessional travel benefits for you and eligible dependents</li><li>Provident (pension) scheme employer contribution</li><li>Comprehensive medical, life, and accident insurance, loss of medical license insurance</li><li>Eligibility for an annual profit share based on company performance</li></ul>

<ol><li><p>Lead the complete presales process, from understanding client requirements and concept development through solution design and final proposal/tender submission.</p></li><li><p>Review and analyse RFQs, RFPs, ITTs, technical specifications, scope of work, drawings, and other tender documents.</p></li><li><p>Develop comprehensive system designs, solution architectures, technical solutions, BOQs, equipment selections, and technical proposals.</p></li><li><p>Design and propose integrated systems and technology solutions for transport infrastructure projects, including Roads, Maritime/Ports, and Airports.</p></li><li><p>Prepare technical specifications, compliance statements, technical write-ups, methodologies, equipment schedules, and other tender-related documentation.</p></li><li><p>Evaluate client and consultant requirements and identify suitable OEM products, technologies, and solution offerings.</p></li><li><p>Coordinate closely with engineering, commercial, procurement, project management teams, OEMs, suppliers, and subcontractors to develop complete and competitive proposals.</p></li><li><p>Participate in client and consultant meetings, technical presentations, site visits, pre-bid meetings, and clarification sessions.</p></li><li><p>Provide technical support during tender clarifications, negotiations, post-tender discussions, and project handover activities.</p></li><li><p>Ensure all proposed solutions are technically compliant, practical, scalable, cost-effective, and commercially viable.</p></li><li><p>Lead, guide, and mentor the presales team to ensure timely, accurate, and high-quality tender and proposal submissions.</p></li><li><p>Support business development teams in identifying new opportunities and developing solution-led proposals for transport infrastructure projects.</p></li><li><p>Stay updated on emerging technologies, industry trends, OEM solutions, and market developments relevant to transport infrastructure.</p></li><li><p>Ensure effective coordination between technical and commercial teams to deliver competitive and value-driven solutions.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Engineering, Electronics, Telecommunications, Information Technology, or a related discipline.</p></li><li><p>10–15+ years of relevant experience in Presales, Solution Design, Solutions Engineering, Technical Sales, Bid Management, or similar roles.</p></li><li><p>Proven experience in developing integrated technology and infrastructure solutions involving areas such as:</p><ul><li><p>ELV and Security Systems</p></li><li><p>Active and Passive Networking Infrastructure</p></li><li><p>Other relevant Transport Technology and Infrastructure Systems</p></li></ul></li><li><p>Strong understanding of system architecture, systems integration, technical specifications, and end-to-end solution development.</p></li><li><p>Excellent client-facing, presentation, communication, negotiation, and technical writing skills.</p></li><li><p>Strong ability to manage multiple tenders simultaneously and coordinate effectively with internal and external stakeholders.</p></li><li><p>UAE/GCC project experience will be preferred.</p></li></ul><p>Industry Experience</p><p>Candidates with strong experience in Presales, Solution Design, and Systems Integration across transport infrastructure sectors are encouraged to apply.</p><p>Experience in one or more of the following sectors will be an advantage:</p><ul><li><p>Roads and Highways</p></li><li><p>Maritime and Ports</p></li><li><p>Airports and Aviation Infrastructure</p></li></ul><p>Candidates with experience in any of the above sectors are welcome, provided they have a strong background in developing technology/system solutions, technical designs, and comprehensive technical proposals.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Customs &amp; Trade Operations Lead - Safran Seats Dubai M/F</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners.<br>To join this exciting new journey, we are now seeking a Customs &amp; Trade Operations Lead – a key role at the heart of our growth. You'll have the unique opportunity to develop and implement customs and trade operational procedures, define operational customs and compliance requirements, and escalate customs compliance risks impacting operations as we launch and secure our Dubai operations.<br>Your key responsabilities will include : <br>Customs Operations Management:<br>- Establish and maintain customs and trade processes for Safran Seats Dubai.<br>- Ensure efficient import/export of materials, equipment, spare parts, and products.<br>- Coordinate customs clearance with brokers, forwarders, and logistics partners.<br>- Ensure accurate, compliant customs declarations.<br>- Minimize customs-related delays for production, procurement, and customer - operations.<br>- Maintain operational readiness for inbound and outbound logistics.<br>Process Development &amp; Industrialization:<br>- Develop and maintain SOPs for imports, exports, temporary admissions, repairs/returns, re-exports, intercompany shipments, freezone, and sample/prototype shipments.<br>- Define roles, responsibilities, and process controls.<br>- Build scalable customs processes for future growth.<br>- Support digital tool and workflow automation implementation.<br>- Integrate customs requirements into ERP and logistics systems.<br>Customs Compliance &amp; Governance:<br>- Ensure compliance with UAE and international customs/trade regulations.<br>- Maintain records per legal retention requirements.<br>- Develop controls for declaration accuracy; conduct compliance reviews and audits.<br>- Support Safran Group trade compliance and coordinate corrective actions for compliance gaps.<br>Training &amp; Awareness:<br>- Develop and deliver customs compliance and operational training.<br>- Train logistics, procurement, and operations teams on customs procedures.<br>- Promote compliance culture through operational best practices and support onboarding of new employees.</p><br><br><p>This position is located is Dubai, UAE. </p><br><br><p>- Bachelor's Degree in Supply Chain Management, Logistics, International Trade, Business Administration or equivalent. <br>- Minimum 8–12 years of experience in logistics, customs, import/export operations or international trade. <br>- Experience establishing customs processes within a manufacturing or industrial environment. <br>- Experience working directly with customs brokers, freight forwarders and customs authorities. <br>- Experience supporting production and customer delivery environments. <br>The ideal candidate has ERP experience (Infor M3 preferred), strong logistics and freight management knowledge, and expertise in process mapping and procedure development. They bring a pragmatic, operational mindset, are analytical and detail-oriented, and excel in planning, organization, communication, and cross-functional stakeholder management.</p><br><br><br> </div>

Job Description<br><br>Description:<br><br>The School Administrative Executive plays a major role in providing highly responsible and efficient administrative support to the Dean. She/ He acts as a liaison between various schools/departments across the university and learners on matters related to grade appeals, complaints, letters requested.<br><br>Main Roles & Responsibilities:<br><br> Maintain proper filing and documentation of all records related to the school including course syllabi, course files, exams, accreditation reports and responses, assessment reports and forms, and other documentation. Provide secretarial support to School Councils Advisory Board, Grade Appeal Committee and School Examination committee by taking minutes of meetings, preparing agendas, disseminating necessary information pre and post meetings and following up on assigned actions. Ensure the changes in the Course Syllabi, including program learning outcomes and course learning outcomes are accurately updated on Curr IQunet system prior to each semester. Handle the Midterm and Final Exams logistics (pre and post the exam) by ensure the following: The exam and the grade moderation form and process are completed and approved by the School Examination Committee. Communicate with other divisions to complete the exam logistics such as classrooms reservation, assigning invigilators and updating the exam guidelines. Create Absence list and ensure absent learners provide official documents/ evidence. Handle the logistics of the re-take midterm exams and the Incomplete final exam and ensure that the exam dates and time is communicated with learners. Assist the school during the grade moderation period. Compose and format documents, draft letters, emails, and school internal academic calendar in compliance with university established policies and guidelines. Assist in organizing and arranging all school events such as Faculty, Associates and Learners Orientation at the beginning of each semester (through coordinating logistics with related departments. Provide day to day administrative support for the school’s activities and ensure compliance with the university guidelines; attend to faculty and learners’ inquiries and direct them to the right staff/ department. Ensure proper filing and documentation of all records related to the school including course syllabi, course files, exams, accreditation reports and responses, assessment reports, and other documentation. Handle the Practicum and Internship process by helping learners to find necessary placement and internship opportunities, assist them in completing the academic internship registration form, work closely with the internship supervisors to ensure that learners meet the requirements for registering in the internship and practicum course, validate selected organizations, prepare the reports, and update the organization database. Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures. Handle any other responsibilities as assigned by the line manager.<br><br>Qualifications<br><br>Minimum 2 years work experience that is directly related to job duties. Bachelor’s degree from an accredited University<br><br>Knowledge, Skills & Abilities<br><br> Excellent ability to prioritize work tasks. Flexible and self-motivated. Excellent customer care and listening skills. Be compassionate and emotionally intelligent. The willingness to help other people. Reasonable ability to gather and analyze statistical data and generate reports. Organizing and time management skills. Ability to work under pressure. Ability to work in diverse culture. Proficiency in PC skills. Excellent communication skills in both Arabic and English languages.<br><br>Job Category<br><br>Administration<br><br>Advertiser<br><br>Hamdan Bin Mohammed Smart University<br><br>Required Nationality<br><br>UAE Only<br><br>Monthly Salary<br><br>20001-30000<br><br>Schedule-Time<br><br>Full time<br><br>Job Posting<br><br>06/09/2026<br><br>Unposting Date<br><br>05/12/2026

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Who we are</span><br></p><br><p><span>At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</span><br></p><br><p><span>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</span><br></p><br><p><span>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.</span><br></p><br><p><span>If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.</span><br></p><br><p><span>At Stella Stays, you will:</span><br></p><br><p><span>Stella Stays is looking for an experienced and driven Sales Associate to join our fast-growing team. In this role, you’ll be at the forefront of our commercial growth, responsible for driving sales and expanding our client base across both B2B and B2C segments. Your strategic mindset and sales expertise will play a key role in strengthening our market presence and achieving our ambitious targets.</span><br></p><br><p><span>Responsibilities:</span><br></p><br><ul><li><p><span>Develop and execute effective sales strategies to increase bookings and revenue across multiple markets.</span><br></p><br></li><li><p><span>Build and maintain strong relationships with corporate clients, offering tailored solutions to meet their needs.</span><br></p><br></li><li><p><span>Conduct market research to identify new opportunities and stay informed on industry developments.</span><br></p><br></li><li><p><span>Present Stella Stays’ offerings fluently in English and Arabic, with the ability to connect with a diverse client base.</span><br></p><br></li><li><p><span>Collaborate closely with marketing to align sales initiatives with brand campaigns and promotional activities.</span><br></p><br></li><li><p><span>Use CRM tools to manage pipelines, track performance, and generate clear reporting on progress and outcomes.</span><br></p><br></li><li><p><span>Consistently exceed sales targets and contribute to the overall success of the commercial team.</span><br></p><br></li><li><p><span>Respond promptly to client inquiries, resolve issues, and ensure a seamless customer experience.</span><br></p><br></li><li><p><span>Identify and pursue new business opportunities within the hospitality and real estate sectors.</span><br></p><br></li><li><p><span>Share market insights and client feedback to inform future product and service development.</span><br></p><br></li><li><p><span>Support internal training initiatives and contribute to the ongoing development of the sales and reservations team.</span><br></p><br></li></ul><br><span>Requirements</span><ul><li><p><span>1-3 years of B2B and B2C sales experience, ideally in real estate, hospitality, or a related sector.</span><br></p><br></li><li><p><span>Bachelor’s degree in business, marketing, or a relevant field.</span><br></p><br></li><li><p><span>Strong market knowledge with the ability to navigate both local and regional dynamics.</span><br></p><br></li><li><p><span>Excellent communication and negotiation skills, with the ability to build long-term client partnerships.</span><br></p><br></li><li><p><span>Fluency in English and Arabic is required.</span><br></p><br></li><li><p><span>Proven ability to deliver compelling presentations and close high-value deals.</span><br></p><br></li><li><p><span>Experience using CRM tools to manage pipelines and customer data effectively.</span><br></p><br></li></ul><p><span>At Stella Stays, we’re not just building properties—we’re changing the future of living. You’ll be part of a fast-paced, globally minded team that moves quickly, celebrates wins, and genuinely loves what we do. If you're ambitious, resourceful, and ready to make an impact—this is your stage.</span><br></p><br><p><span>Let’s build something great together.</span><br></p><br><br> </div>

<p>An exciting opportunity is available in Dubai for a Guest Relations Executive to become part of a customer-focused hospitality team. The role involves welcoming guests, handling requests, coordinating with hotel departments, and helping create a smooth and positive guest experience throughout their stay. Candidates with a friendly personality, professional approach, and strong communication skills are encouraged to apply.</p> <p>Key Responsibilities:</p> <p>Welcome guests and provide professional assistance throughout their visit.<br /> Handle guest inquiries, requests, and general concerns courteously.<br /> Assist with check-in, check-out, reservations, and other front-office activities when required.<br /> Maintain accurate guest information and update relevant records.<br /> Coordinate with housekeeping, front office, food and beverage, and other departments.<br /> Follow up on guest requests to ensure timely resolution.<br /> Provide information about hotel facilities, services, operating hours, and available amenities.<br /> Receive guest feedback and communicate important concerns to the appropriate supervisor.<br /> Assist in handling special requests and arrangements for guests.<br /> Maintain a professional and welcoming presence in guest-facing areas.<br /> Support customer service standards and company procedures.<br /> Prepare basic reports and maintain records related to guest interactions when required.<br /> Assist the team with daily hospitality operations during busy periods.<br /> Perform other guest-service duties assigned by management.</p> <p>Company Benefits:</p> <p>Competitive monthly salary<br /> Paid annual leave<br /> Medical insurance<br /> Professional hospitality environment<br /> Training and development opportunities<br /> Career growth opportunities<br /> Supportive and multicultural team<br /> Employee benefits as per UAE labor regulations</p> <p>Application: Interested candidates can send their updated CV to info.aljamal.hotels.services@gmail.com</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Overview <p>Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</p><br> <p>We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</p><br> <p>To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p><br> Job Description <strong>Key Responsibilities</strong> <ul> <li><p><strong>Client Engagement &amp; Qualification</strong></p><br> <ul> <li>Contact and confirm every client booked for the travel stage.</li> <li>Assess and identify potential investors by understanding their financial profile, occupation, existing investments, and overall suitability.</li> <li>Ensure the client meets the financial requirements for the investment trip, including the reservation fee and initial payment plan.</li> <li>Determine the client’s investment aspirations and reasoning.</li> <li>Verify that the client is the sole decision-maker or ensure that all relevant parties attend the investment trip.</li> <li>Encourage clients to travel at the earliest possible date post-purchase.</li> </ul></li> <li><p><strong>Investment Trip Preparation</strong></p><br> <ul> <li>Clarify client expectations for the TFG investment trip.</li> <li>Ensure the client understands the two-day Investment Visit itinerary and its purpose.</li> <li>Promote urgency by highlighting available discounts and limited product availability.</li> <li>Communicate and promote ongoing TFG investment promotions.</li> </ul></li> <li><p><strong>Internal Coordination &amp; Payment Processing</strong></p><br> <ul> <li>Collaborate with internal teams, including Travel, Tele-Sales, and Property Consultants, to streamline the client experience.</li> <li>Address and resolve any pending payments related to travel (tickets, visas, etc.).</li> <li>Ensure all necessary documents are collected and payment receipts match the package price.</li> </ul></li> </ul> Desired Skill &amp; Expertise <p><strong>Skills Required:</strong></p><br> <ul> <li>Prior experience in outbound sales calls or telesales is highly desirable.</li> <li>Strong communication and persuasion skills.</li> <li>Ability to assess client financial profiles and investment potential.</li> <li>Excellent organizational and time-management abilities.</li> <li>Target-driven mindset with the ability to work under pressure.</li> <li>Customer-focused approach with problem-solving capabilities</li> <li>UAE National with Family Book.</li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Overview <p>Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</p><br> <p>We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</p><br> <p>To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p><br> Job Description <strong>Key Responsibilities</strong> <ul> <li><p><strong>Client Engagement &amp; Qualification</strong></p><br> <ul> <li>Contact and confirm every client booked for the travel stage.</li> <li>Assess and identify potential investors by understanding their financial profile, occupation, existing investments, and overall suitability.</li> <li>Ensure the client meets the financial requirements for the investment trip, including the reservation fee and initial payment plan.</li> <li>Determine the client’s investment aspirations and reasoning.</li> <li>Verify that the client is the sole decision-maker or ensure that all relevant parties attend the investment trip.</li> <li>Encourage clients to travel at the earliest possible date post-purchase.</li> </ul></li> <li><p><strong>Investment Trip Preparation</strong></p><br> <ul> <li>Clarify client expectations for the TFG investment trip.</li> <li>Ensure the client understands the two-day Investment Visit itinerary and its purpose.</li> <li>Promote urgency by highlighting available discounts and limited product availability.</li> <li>Communicate and promote ongoing TFG investment promotions.</li> </ul></li> <li><p><strong>Internal Coordination &amp; Payment Processing</strong></p><br> <ul> <li>Collaborate with internal teams, including Travel, Tele-Sales, and Property Consultants, to streamline the client experience.</li> <li>Address and resolve any pending payments related to travel (tickets, visas, etc.).</li> <li>Ensure all necessary documents are collected and payment receipts match the package price.</li> </ul></li> </ul> Desired Skill &amp; Expertise <p><strong>Skills Required:</strong></p><br> <ul> <li>Prior experience in outbound sales calls or telesales is highly desirable.</li> <li>Strong communication and persuasion skills.</li> <li>Ability to assess client financial profiles and investment potential.</li> <li>Excellent organizational and time-management abilities.</li> <li>Target-driven mindset with the ability to work under pressure.</li> <li>Customer-focused approach with problem-solving capabilities</li> <li>UAE National with Family Book.</li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

???? We're Hiring: VIP Client Concierge???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a globally focused organization specializing in premium client experience, personalized service coordination, and relationship management across international markets. Our teams help valued clients access tailored services and timely assistance across lifestyle, hospitality, travel, and business needs. We value discretion, responsiveness, professionalism, and thoughtful attention to every client interaction. The Role We are seeking a polished and highly organized VIP Client Concierge to manage personalized client requests and coordinate premium service experiences. This part-time remote opportunity is ideal for a professional who can anticipate client needs, build trusted relationships, and manage multiple priorities with discretion. You will collaborate with internal teams and external service partners to ensure requests are handled smoothly and professionally. Key Responsibilities Serve as a primary point of contact for assigned VIP clients and their requests. Understand client preferences and coordinate personalized services accordingly. Respond promptly and professionally to inquiries through remote communication channels. Coordinate appointments, reservations, special requests, and service arrangements. Maintain accurate client profiles, preferences, interaction records, and follow-up activities. Monitor outstanding requests and coordinate timely responses with relevant teams. Resolve routine service concerns and escalate complex matters appropriately. Collaborate with hospitality, travel, lifestyle, operations, and service partners. Prepare basic client-service reports and relationship updates. Identify opportunities to improve client satisfaction, loyalty, and overall service quality. Requirements Bachelor's degree or equivalent qualification in Hospitality, Business, Communications, or a related field is preferred. Minimum of 3+ years of relevant concierge, hospitality, luxury service, account management, or customer-service experience is preferred. Strong understanding of premium customer service and relationship management. Knowledge of personalized service coordination and customer-experience practices. Familiarity with luxury hospitality, travel, lifestyle, or high-touch service environments is advantageous. Proficiency in standard communication, productivity, and online collaboration tools. Excellent interpersonal, communication, and active-listening skills. Strong discretion and professional judgment when handling client information. Excellent organization and ability to manage multiple requests simultaneously. Ability to work independently while collaborating effectively with international remote teams. What We Offer Flexible part-time hours within a fully remote premium-service environment. Competitive compensation aligned with the responsibilities of the position. Opportunities to support an international portfolio of valued clients. Professional growth in concierge operations, relationship management, and customer experience. Exposure to premium hospitality, travel, lifestyle, and service-coordination initiatives. A collaborative culture focused on discretion, personalization, responsiveness, and exceptional client care.

( 20725 )<br><br>A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.<br><br>Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.<br><br>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.<br><br>About The Role<br><br>The main responsibility of the role is to assist and coordinate the daily operation of the Royal Club Services team. By performing various administrative duties, the Coordinators ensure proactive communication between Royal Club Team, Front Office Team and Hotel leadership. Being a back of house role Coordinator also ensures complete and thorough allocation, set up and planning is done for all VIP guests including but not limited to allocation of amenities, reservations, itinerary planning and meeting & greet processes follow up. Attending to all email and reporting duties which support the Royal Club Services team is big part of the role.<br><br>About You<br><br>We are looking for candidates with at least 1-2 years experience in Front Office department, ideally in a luxury 5* environment. To succeed in this role, you should have excellent organization and management skills, flexibility to respond to a variety of work situations and strict attention to detail. Ability to handle sensitive matters with efficiency and discretion is an important part of the role. Candidates are expected to demonstrate strong administrative skills, ability to quickly learn systems and online tools/applications as well as easiness in effectively communicating with various levels inside and outside of the organization.<br><br>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.<br><br>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The Receptionist plays a crucial role in managing the day-to-day administrative functions to ensure a smooth operation of the office. This includes assisting supervisors, providing support to senior staff, and exhibiting professional communication with stakeholders. Success in this role involves proactive problem-solving and creating a positive experience for office visitors and team members.</p><p><br></p><p><b>What You Will Do:</b></p><ul><li>Provide administrative support to ensure efficient operation of the office.</li><li>Answer phone calls, schedule meetings, and support visitors.</li><li>Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.</li><li>Complete operational requirements by scheduling and assigning administrative projects and expediting work results.</li><li>Make travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.</li><li>Exhibit polite and professional communication via phone, e-mail, and mail.</li><li>Ensure office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies.</li><li>Assist in the development of presentations and reports as required.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Proficiency in Microsoft Office applications, including Word, Outlook, PowerPoint, and Excel.</li><li>Strong organizational skills with the ability to manage multiple tasks and attention to detail.</li><li>Excellent communication skills, both written and verbal.</li><li>Proactive approach with a focus on creating positive experiences for office visitors and team members.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Associate's Degree in a related field.</li><li>Prior administrative experience.</li><li>Proficiency in Microsoft Office, including Word, Outlook, PowerPoint, and Excel.</li><li>Knowledge of Xero or MYOB packages is an advantage.</li></ul><p><br></p></div>

We are looking for Member Experience Agent to join our prestigious client that is within the hospitality industry in Dubai.<br>This role will be instrumental in enhancing the customer experience and managing relationships with the members of our clients best-in-class recognition programme.<br>This role is crucial in delivering top-tier customer service to our clients most valuable guests globally, increasing customer engagement, building long-term relationships, managing service recovery and developing brand advocates.<br>This position has a contract duration of 12 months (renewable).<br>Key Responsibilities<br>Assist program members via phone, email, and chat. Monitor and manage member accounts, ensuring accuracy and data integrity. Provide professional and courteous assistance to VIP's members via phone, email, chat, or other communication channels. Address member inquiries, concerns, and requests related to the loyalty programme, benefits, rewards, and account management. Handle complaints efficiently, resolving issues promptly as per KPIs. Resolve service problems by clarifying complaints, determining the cause, selecting the best solution, expediting corrections, and ensuring resolution. Manage room and restaurant reservations. Handle requests for hotel experiences. Personalize stays by understanding members' preferences and curating exceptional experiences. Provide information about programme benefits, special promotions, and upcoming events. Upsell or cross-sell additional programme features or services when appropriate. Gather feedback from members to identify areas for improvement in the loyalty programme or contact centre operations. Generate reports and share insights with management regarding member interactions and trends. Support the administration of the loyalty programme.<br>Requirements:Minimum of 2-3 years of experience in a call center or customer-facing role, with prior experience working with VIP clients or within the luxury sector. Excellent communication and interpersonal skills. Demonstrated ability to resolve issues effectively and efficiently. Exceptional customer service mindset, with a proactive and personalized approach to handling VIP client queries. Ability to handle sensitive client information with a high level of confidentiality and professionalism. Familiarity with CRM systems, call center technology, and reporting tools. Flexibility to work varied shifts. Strong attention to detail in tracking client interactions and following up on requests. Excellent time management and organizational skills, with the ability to prioritize tasks efficiently. Ability to collaborate effectively in a team environment, sharing best practices and supporting peers.<br>Availability Preference is given to candidates that are available immediately.<br>We are looking for a candidate who will be able to work in United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.<br>We will review your job application within 7 working days. Should your profile fit the requirements of the role a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>START YOUR JOURNEY WITH US<br>Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?<br>Welcome to Al Maha, a Luxury Collection Desert Resort &amp; Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.<br>Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.<br>Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.<br>Our story is one of heritage, passion, and belonging, and now, it could be yours too.<br>Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.<br>LOVE WHAT YOU DO EVEN MORE<br>At Marriott, we believe exceptional guest experiences begin with how we treat our associates.<br>At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do.<br>We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:<br>A career with limitless horizons, from the golden dunes of Al Maha to over <br>8,000 Marriott hotels worldwide<br>, where new opportunities await.<br>Professional growth and mentorship<br>guided by some of the region’s most accomplished hoteliers.<br>Competitive salary and benefits<br>, including on-property accommodation and full-board meals.<br>Exclusive Marriott privileges<br>, discounted stays and dining, plus special rates for friends and family.<br>Comprehensive medical and life insurance coverage.<br>All the tools, resources, and support<br>you need to excel every day.<br>OUR EXPECTATIONS FROM THE ROLE:<br>JOB SUMMARY<br>Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count float at the beginning and end of shift. Balance and drop receipts according to accounting specifications. <br>SCOPE / BUSINESS CONTEXT <br>A Full Time position based at&nbsp;Al Maha Desert Resort and Spa, The Luxury Collection. <br>Number of Direct Reports - 2 <br>Titles of Direct Reports – 2&nbsp;<br>CANDIDATE PROFILE <br>Experience:&nbsp;<br>Hotel experience is desirable but not essential <br>Previous experience working within a similar role in a 5 star environment preferred&nbsp;<br>Skills and Knowledge<br>Strong Communication skills (verbal, listening, writing) <br>Education or Certification <br>Innovative <br>Pro-active and reliable <br>Outgoing personality and outstanding guest service skills. <br>Knowledge of local area, local attractions, entertainment and landmarks <br>Knowledge of hotel room types, layouts and features <br>Ability to use Opera, Micros &amp; MARSHA System and other operating systems <br>Knowledge of Guest Response Tracking Software / GXP <br>Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette <br>Strong problem-solving skills <br>Strong organization and working to deadline skills<br>Have a complete understanding of the Marriott Reward program <br>SPECIFIC DUTIES <br>The following are specific responsibilities and contributions critical to the successful performance of the position:&nbsp;<br>Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events. <br>Have knowledge of hotel rates, package and discounts. <br>Have knowledge about all guest rooms, features and amenities plus all services offered by the hotel.&nbsp;<br>Attend the shift briefing, daily 15 minutes training and front office monthly meeting. <br>To ensure a quick, efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards.<br>To arrange and co-ordinate the activities, tours /transfers and special requests of guests and visitors to the resort, ensuring that they have the maximum comfort and convenience for the duration of their visit.<br>Pass on all the relevant information (including complaints) to the other departments in the<br>Operation. To ensure that guests receives services in well-coordinated and timely manner, this Includes additional information which may be relevant to developing and upgrading service, guest History records, Management and Sales and Marketing. <br>Assign rooms, accommodating special requests whenever possible.<br>Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.<br>Review requests for late check-outs and approve according to occupancy.<br>Operate telephone switchboard station in order to answer telephone calls.<br>Manage all GXP functionalities and processes and ensure a full usage of the same by all direct reports.<br>Take room service orders over the phone, answering any questions regarding the menu, inputting order. into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy and providing expected delivery time.&nbsp;<br>To understand the correct reservation procedures and to take any reservations if required, Be flexible according to the business needs.<br>Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.&nbsp;<br>Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time. <br>Be knowledgeable and promote the Marriott rewards program. <br>Keep yourself informed with all VIP arrivals. <br>Be flexible in regard to work schedule. <br>Strive to represent Marriott in the most professional manner at all times. <br>Ensure that all guests are communicated with the credit policy and procedures upon check-in. <br>Take initiative through empowerment to ensure complete guest satisfaction. <br>Be fully aware of safety and emergency procedures. <br>Handle mail and messages properly and on confidential basis. <br>Know how to follow all hospitality guidelines and daily service basics. <br>Ensure that all guest problems are resolved by using “Guest Response Program”&nbsp;<br>Assist a fellow associates in their Job to ensure that all are done on time. <br>Use your Opera and other systems password with discretion. Log off the terminal when leaving the area. <br>Have knowledge about the city, the local area and attraction to provide the guests with all requested information.&nbsp;<br>Report any unusual occurrences or requests to the manager or supervisor on duty. <br>Be familiar with the AM, PM and night check list to ensure smooth daily operations. <br>Ability to communicate with all managers, supervisors and fellow associates. <br>Be aware of the Marriott brand standards and follow the thoroughly. <br>Ensure that daily banking procedures are followed and performed as per the standards. <br>Ensure all guests are welcomed, met and greeted, offered welcome drinks and /or cold towels (depending on brand) and escorted to the elevators and/or room according to the Marriott Welcome Experience.&nbsp;<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>Marriott International is an equal opportunity employer.&nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.&nbsp;We are committed to non-discrimination on&nbsp;any&nbsp;protected&nbsp;basis, such as disability and veteran status, or any other basis covered under applicable law<br>.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><strong>Role Overview: </strong></p><br><p>The Rental Executive is responsible for delivering a high standard of customer service while managing end-to-end vehicle rental transactions. The role involves identifying customer needs using company-approved sales and service techniques, offering suitable rental products and optional services, and ensuring all rental and return documentation is completed accurately. The Rental Executive plays a key role in ensuring a smooth customer experience, maintaining compliance with company policies, supporting fleet coordination, and handling financial documentation such as petty cash and fuel slips.</p><br><p><strong>Key Responsibilities: </strong></p><p>• Use company-approved sales and service techniques when determining customer needs. • Offer optional products to meet customer wants and needs. • Prepare all rental and return documents accurately and completely. • Qualify each customer in accordance with company rental requirement guidelines. • Provide customers with assistance such as directions, maps, local area information, and appropriate service details. • Review rental parameters with all customers to ensure a clear understanding of rates and service charges. • Ensure the return date and time on the rental agreement are accurate. • Review all charges with the customer at the time of vehicle return. • Prepare the Rental Agreement folder with all required information. • Answer incoming calls promptly and assist customers in a friendly and professional manner. • Assist customers by effectively resolving all customer service issues. • Coordinate and assist customers within the queue to minimize wait times and ensure efficient service delivery. • Prepare daily key reports and car requirement updates for each location in coordination with the Fleet Coordinator. • Ensure petty cash claims and fuel slips are maintained accurately and submitted on a regular basis. • Conduct regular follow-ups on overdue accounts, ensuring outstanding amounts are communicated to customers and collected accordingly. • Perform additional duties as assigned or assumed on personal initiative. </p><p><strong>Desired Candidate Profile</strong></p><p><strong>Skills and Qualifications: </strong></p><p>• Atleast 1–2 years of experience in customer service, car rental, hospitality, or a related service industry • Strong customer service and sales skills, with the ability to upsell rental products and optional services • Good verbal and written communication skills • High attention to detail and accuracy in documentation and cash handling • Ability to resolve customer issues effectively in a fast-paced environment • Good organizational and time-management skills with the ability to manage multiple customers • Basic computer proficiency and familiarity with rental or reservation systems • Ability to work collaboratively with internal teams, including fleet coordination • Valid driving license is an advantage </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>START YOUR JOURNEY WITH US<br>Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?<br>Welcome to Al Maha, a Luxury Collection Desert Resort &amp; Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.<br>Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.<br>Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.<br>Our story is one of heritage, passion, and belonging, and now, it could be yours too.<br>Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.<br>LOVE WHAT YOU DO EVEN MORE<br>At Marriott, we believe exceptional guest experiences begin with how we treat our associates.<br>At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do.<br>We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:<br>A career with limitless horizons, from the golden dunes of Al Maha to over <br>8,000 Marriott hotels worldwide<br>, where new opportunities await.<br>Professional growth and mentorship<br>guided by some of the region’s most accomplished hoteliers.<br>Competitive salary and benefits<br>, including on-property accommodation and full-board meals.<br>Exclusive Marriott privileges<br>, discounted stays and dining, plus special rates for friends and family.<br>Comprehensive medical and life insurance coverage.<br>All the tools, resources, and support<br>you need to excel every day.<br>OUR EXPECTATIONS FROM THE ROLE:<br>JOB SUMMARY<br>Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count float at the beginning and end of shift. Balance and drop receipts according to accounting specifications. <br>SCOPE / BUSINESS CONTEXT <br>A Full Time position based at&nbsp;Al Maha Desert Resort and Spa, The Luxury Collection. <br>Number of Direct Reports - 2 <br>Titles of Direct Reports – 2&nbsp;<br>CANDIDATE PROFILE <br>Experience:&nbsp;<br>Hotel experience is desirable but not essential <br>Previous experience working within a similar role in a 5 star environment preferred&nbsp;<br>Skills and Knowledge<br>Strong Communication skills (verbal, listening, writing) <br>Education or Certification <br>Innovative <br>Pro-active and reliable <br>Outgoing personality and outstanding guest service skills. <br>Knowledge of local area, local attractions, entertainment and landmarks <br>Knowledge of hotel room types, layouts and features <br>Ability to use Opera, Micros &amp; MARSHA System and other operating systems <br>Knowledge of Guest Response Tracking Software / GXP <br>Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette <br>Strong problem-solving skills <br>Strong organization and working to deadline skills<br>Have a complete understanding of the Marriott Reward program <br>SPECIFIC DUTIES <br>The following are specific responsibilities and contributions critical to the successful performance of the position:&nbsp;<br>Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events. <br>Have knowledge of hotel rates, package and discounts. <br>Have knowledge about all guest rooms, features and amenities plus all services offered by the hotel.&nbsp;<br>Attend the shift briefing, daily 15 minutes training and front office monthly meeting. <br>To ensure a quick, efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards.<br>To arrange and co-ordinate the activities, tours /transfers and special requests of guests and visitors to the resort, ensuring that they have the maximum comfort and convenience for the duration of their visit.<br>Pass on all the relevant information (including complaints) to the other departments in the<br>Operation. To ensure that guests receives services in well-coordinated and timely manner, this Includes additional information which may be relevant to developing and upgrading service, guest History records, Management and Sales and Marketing. <br>Assign rooms, accommodating special requests whenever possible.<br>Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.<br>Review requests for late check-outs and approve according to occupancy.<br>Operate telephone switchboard station in order to answer telephone calls.<br>Manage all GXP functionalities and processes and ensure a full usage of the same by all direct reports.<br>Take room service orders over the phone, answering any questions regarding the menu, inputting order. into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy and providing expected delivery time.&nbsp;<br>To understand the correct reservation procedures and to take any reservations if required, Be flexible according to the business needs.<br>Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.&nbsp;<br>Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time. <br>Be knowledgeable and promote the Marriott rewards program. <br>Keep yourself informed with all VIP arrivals. <br>Be flexible in regard to work schedule. <br>Strive to represent Marriott in the most professional manner at all times. <br>Ensure that all guests are communicated with the credit policy and procedures upon check-in. <br>Take initiative through empowerment to ensure complete guest satisfaction. <br>Be fully aware of safety and emergency procedures. <br>Handle mail and messages properly and on confidential basis. <br>Know how to follow all hospitality guidelines and daily service basics. <br>Ensure that all guest problems are resolved by using “Guest Response Program”&nbsp;<br>Assist a fellow associates in their Job to ensure that all are done on time. <br>Use your Opera and other systems password with discretion. Log off the terminal when leaving the area. <br>Have knowledge about the city, the local area and attraction to provide the guests with all requested information.&nbsp;<br>Report any unusual occurrences or requests to the manager or supervisor on duty. <br>Be familiar with the AM, PM and night check list to ensure smooth daily operations. <br>Ability to communicate with all managers, supervisors and fellow associates. <br>Be aware of the Marriott brand standards and follow the thoroughly. <br>Ensure that daily banking procedures are followed and performed as per the standards. <br>Ensure all guests are welcomed, met and greeted, offered welcome drinks and /or cold towels (depending on brand) and escorted to the elevators and/or room according to the Marriott Welcome Experience.&nbsp;<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>Marriott International is an equal opportunity employer.&nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.&nbsp;We are committed to non-discrimination on&nbsp;any&nbsp;protected&nbsp;basis, such as disability and veteran status, or any other basis covered under applicable law<br>.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Ten our goal is simple, to become the most trusted service business in the world.<br> We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.<br> We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.<br> Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.<br> Will you help take us there?<br> The role We are looking for a Head of Travel Service Delivery to join us in Riyadh or Dubai.<br> In this role, you will be responsible for leading the operational success of the region, taking ownership of end to end travel service delivery, commercial performance, and member outcomes.<br> Reporting to the Regional Director, you will lead high performing cross functional teams, drive service excellence, and foster a culture of accountability, continuous improvement, and employee engagement.<br> You will be responsible for executing global strategies at a regional level, ensuring alignment with standardised processes, policies, and performance expectations while adapting delivery to local market needs.<br> The role combines strong operational leadership with a focus on financial performance, customer experience, and scalable growth.<br> Key responsibilities: Travel Performance &amp; Commercial Ownership Own and drive travel conversion and revenue performance across the region, ensuring strong commercial outcomes aligned to client expectations.<br> Translate regional demand and client behaviour into clear actions that improve conversion rates, booking value, and fulfilment efficiency.<br> Actively monitor travel performance metrics, using data and insight to identify gaps and drive continuous improvement.<br> Balance speed, conversion, and quality, ensuring pace never compromises resolution excellence or member experience.<br> Travel Experience &amp; Delivery Excellence Own the end‑to‑end delivery of the travel experience, ensuring every interaction reflects Ten’s standards of personalisation, expertise, and precision.<br> Set clear expectations for itinerary and documentation quality, destination expertise, and attention to detail across all travel bookings.<br> Embed a culture where high-quality quality is non‑negotiable, particularly in complex or high-value travel requests.<br> Act as the escalation point for complex or high-risk travel cases, ensuring seamless resolution and member confidence.<br> Local Market Leadership &amp; Proposition Development Shape and evolve the local travel proposition for KSA, ensuring it is relevant to market expectations, cultural nuance, and client needs.<br> Partner with global proposition leads to align on standards, while taking accountability for local adaptation and execution.<br> Use local insight, member behaviour, and frontline feedback to continuously refine the travel offer and improve competitiveness.<br> Supplier &amp; Ecosystem Leadership (In Partnership with Global) Work closely with centrally managed global supply teams to optimise how travel suppliers are leveraged locally.<br> Ensure teams maximise value from preferred partners (airlines, hotels, DMCs), while maintaining flexibility to meet member expectations.<br> Provide structured feedback to global teams on supplier performance, gaps, and opportunities within the KSA market.<br> Building Travel Capability in a New Market Establish and scale a high-performing travel team, setting clear standards for expertise, pace, and service delivery.<br> Build core travel capability from the ground up, ensuring teams are equipped to handle high-volume, high-expectation travel demand.<br> Lead the development of travel expertise across the team, avoiding dependency on individuals while raising the overall capability bar.<br> Create a culture of ownership, accountability, and continuous learning as the business scales.<br> People Leadership &amp; Capability Building Build, inspire, and develop high‑performing teams by setting clear standards, investing in coaching, and creating an environment where people can do the best work of their careers.<br> People are integral to every outcome you deliver.<br> Lead and manage the local service proposition, partnering with global proposition leads to ensure alignment with Ten’s standards, while using local insight, data, and frontline feedback to support ongoing development.<br> Ensure Ten’s standards, culture, and ways of working are consistently embedded across the region, including the application of people, performance, and talent frameworks.<br> Coach, develop, and challenge direct reports, building strong leadership capability, confidence, and decision‑making maturity.<br> Create a strong succession pipeline by identifying, developing, and retaining high‑potential talent for critical roles.<br> Ensure all teams are aligned to Ten’s global strategy, policies, and operating standards, while feeling empowered to deliver locally.<br> Service Excellence &amp; Quality Assurance Drive and uphold exceptional service standards across all local teams, embedding a culture where every member interaction consistently reflects Ten’s promise and our vision.<br> Own service quality outcomes end-to-end, using data, insight, and frontline feedback to continuously raise the bar on consistency, responsiveness, and personalisation.<br> Ensure service delivery meets or exceeds global quality frameworks, SLAs, and member experience standards, while allowing for thoughtful regional nuance where it enhances member value.<br> Work with your Regional Director to Proactively identify risks to service quality and member experience, intervening early to course correct performance before impact is felt by members.<br> Embed a culture where quality is everyone’s responsibility, with clear expectations, visible leadership, and accountability in all departments.<br> Champion continuous improvement in service design and delivery, ensuring learnings are translated into better experiences, stronger outcomes, and scalable excellence.<br> At Ten, employees are at the heart of everything.<br> The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements.<br> Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.<br> What Ten offers: Attractive compensation package: Competitive salary and the Ten Loyalty Rewards program.<br> Vacation policy: Paid vacation plus one additional day for volunteer work.<br> Sabbaticals: One month of paid leave every five years.<br> Remote Working Holidays.<br> Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients.<br> International clientele: Manage a high-quality portfolio with excellent service.<br> Dynamic work environment: Diverse tasks in an international team.<br> Career opportunities: Development prospects in an agile, growing company.<br> Inclusive company culture: Diversity and collaboration are highly valued.<br> About Us Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department.<br> Our clients and employees are at the center of everything we do.<br> We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.<br> Our goal at Ten is simple: We want to become the world’s most trusted service company.<br> We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers.<br> Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.<br> As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.<br> Our Commitment to Diversity: We promote diverse perspectives, cultures, and experiences.<br> Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment.<br> All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.<br> Ten works exclusively with a selected list of preferred recruitment agencies.<br> Please note that we are currently not accepting any additional agencies.<br> Ten Group is not responsible for fees related to unsolicited applications.<br> Essential requirements: Proven success in a Head of / operational leadership role in the Travel industry.<br> Travel Sales experience Fluent in Arabic and English.<br> Record of success in delivering commercial and operational results through cross-functional leadership.<br> Demonstrated ability to manage complex stakeholder relationships across functions and geographies / cultures.<br> Financial and analytical skills; able to interpret performance data and translate into actionable plans.<br> Ability to promote operational excellence and a high-performance culture.<br> Amadeus or similar GDS experience Exceptional influencing and communication skills, both internally and externally.<br> Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with CRM or operational platforms.<br> Preferred requirements: Previous management experience in a travel agency environment.<br> Experience with ultra / high-net-worth travel, or concierge sectors, including the provision of B2B services to such industries.<br> Experience of leading operational transformation or large-scale efficiency programmes.<br> Experience in embedding automation and process enhancements into workflows.<br> Strong change leadership skills, with experience navigating complex transitions.<br> Location: Riyadh - Saudi Arabia (100% on site) or Dubai - United Arab Emirates (Hybrid with regular travel to Riyadh)</span> </div>

<strong>Company Description<br><br></strong>We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.<br><br>Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.<br><br><strong>Salaries And Benefits<br><br></strong><ul><li>Competitive Salary</li><li>Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks</li><li>Vacation tickets /benefits provided by the hotel</li><li>Medical Insurance Provided<br><br></li></ul><strong>Job Description<br><br></strong><ul><li>Welcome guests with warmth and professionalism upon arrival and departure.</li><li>Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.</li><li>Anticipate guest needs and provide personalized service to create memorable experiences.</li><li>Escort VIPs, long-stay guests, and special occasion guests when required.</li><li>Maintain a visible presence in the lobby and public areas to proactively engage with guests.</li><li>Assist guests with transportation arrangements, restaurant reservations, and other requests.</li><li>Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.</li><li>Promote hotel facilities, services, dining outlets, wellness offerings, and special events.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Previous guest service experience required</li><li>Must possess a professional presentation</li><li>Must possess outstanding guest services skills and sophisticated verbal communication skills</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively as part of a team </li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.</p><br><p>Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.</p><br><p>SALARIES AND BENEFITS</p><br><ul><li>Competitive Salary</li><li>Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks</li><li>Vacation tickets /benefits provided by the hotel</li><li>Medical Insurance Provided</li></ul><br>Job Description<br><br><ul><li>Welcome guests with warmth and professionalism upon arrival and departure.</li><li>Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.</li><li>Anticipate guest needs and provide personalized service to create memorable experiences.</li><li>Escort VIPs, long-stay guests, and special occasion guests when required.</li><li>Maintain a visible presence in the lobby and public areas to proactively engage with guests.</li><li>Assist guests with transportation arrangements, restaurant reservations, and other requests.</li><li>Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.</li><li>Promote hotel facilities, services, dining outlets, wellness offerings, and special events.</li></ul><br>Qualifications<br><br><ul><li>Previous guest service experience required</li><li>Must possess a professional presentation</li><li>Must possess outstanding guest services skills and sophisticated verbal communication skills</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively as part of a team&nbsp;</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times&nbsp;</li></ul> </div>