Business Researcher Jobs - Dubai UAE

Job Description<br><br>SVP – Head of Digital Channels, Business Banking<br><br>Join RAKBANK – Where Innovation Meets Integrity<br><br>At RAKBANK, we foster a culture of innovation, growth, and excellence. We are more than a bank—we are a community driven by collaboration, cutting‑edge solutions, and the highest standards of governance. We are committed to delivering seamless, intuitive, and resilient digital experiences for our customers.<br><br>About The Role<br><br>The SVP – Head of Digital Channels will lead the strategic management and optimization of all Business Banking digital channels, including web, mobile, and API platforms. This role is accountable for channel performance, operational resilience, and customer experience, serving as the senior point of ownership for digital channel stability and evolution.<br><br>You will champion Voice of Customer initiatives, drive data‑led decision‑making, and partner closely with technology, operations, and compliance teams to continuously enhance digital reliability, scalability, and customer journeys. This is a pivotal leadership role shaping high‑impact digital experiences aligned with RAKBANK’s strategic ambitions.<br><br>What You’ll Be Doing:Channel Strategy & Governance<br><br>Define and execute the vision, strategy, and roadmap for Business Banking digital channels (web, mobile, APIs). Establish governance frameworks for channel performance, uptime, resilience, and customer experience metrics. Ensure alignment with bank policies, risk appetite, and regulatory requirements.<br><br>Data, Insights & Analytics<br><br>Implement robust frameworks to track channel usage, metadata, and customer behavior. Monitor KPIs for adoption, engagement, transaction success, and reliability. Translate insights into actionable improvements and strategic priorities.<br><br>Operational Resilience & Incident Management<br><br>Act as the senior point of contact for major channel incidents, outages, and service disruptions. Oversee incident escalation, resolution, and post‑incident reviews. Lead proactive stakeholder communication during disruptions to ensure transparency and confidence.<br><br>Voice of Customer & Experience Excellence<br><br>Lead initiatives to capture, analyze, and act on customer feedback across digital channels. Embed customer insights into technology backlogs and product roadmaps. Drive continuous improvement of end‑to‑end digital journeys.<br><br>Collaboration & Delivery<br><br>Partner with technology squads, operations, risk, and compliance teams to deliver enhancements at pace. Drive backlog prioritization based on customer impact, strategic value, and operational risk. Balance speed‑to‑market with control, resilience, and compliance.<br><br>Innovation & Continuous Improvement<br><br>Explore and leverage emerging technologies including AI, automation, cloud, and API ecosystems. Foster a culture of agility, experimentation, data‑driven decision‑making, and customer‑centricity. Influence senior stakeholders and manage competing priorities across complex initiatives.<br><br>What We’re Looking For:<br><br>Education<br><br>Bachelor’s degree required; Master’s degree preferred.<br><br>Experience<br><br>15+ years of experience in digital banking or financial services. Minimum 5 years in senior leadership roles managing digital channels or large‑scale transformation programs. Proven track record in channel management, customer experience transformation, and incident management. Strong understanding of analytics frameworks, digital platforms, and enterprise technologies.<br><br>Technical & Functional Expertise<br><br>Agile methodologies (Scrum, SAFe, Kanban). Product lifecycle management and backlog prioritization tools (Jira, Azure Dev Ops, Confluence). Customer journey mapping and UX collaboration. Data analytics and reporting (Google Analytics, Power BI, Tableau). API and integration concepts. Regulatory awareness (e.g., AML, FATCA, MiFID II).<br><br>Leadership & Soft Skills<br><br>Strategic thinker with strong execution capability. Exceptional stakeholder management and influencing skills. High resilience with the ability to lead through complexity and change. Customer‑first mindset with a passion for innovation.<br><br>What’s In It For You:<br><br>Competitive, performance‑linked compensation. Medical coverage for you and your family. Comprehensive life insurance. Inclusive and diverse workplace culture. Career development and fast‑track growth opportunities. Mentorship from industry leaders.<br><br>Ready to Redefine Digital Banking?<br><br>If you’re passionate about driving digital transformation and delivering exceptional customer experiences at scale, we’d love to hear from you.<br><br>Apply now and be part of RAKBANK’s journey to deliver Simply Better banking.

The United Arab Emirates (UAE) stands as a vibrant hub for international business, drawing professionals and entrepreneurs from around the globe. Understanding its unique landscape can prove essential for emerging executives looking to establish a foothold in this lucrative market.

<ul><li>Proactively identify and prospect new B2B clients within the textile manufacturing and apparel sectors, generating a robust sales pipeline.</li><li>Develop and deliver compelling sales presentations and product demonstrations showcasing the unique value proposition of our fabric offerings.</li><li>Negotiate and close sales contracts, ensuring mutually beneficial terms and fostering long-term client relationships.</li><li>Manage existing client accounts, providing exceptional customer service and identifying opportunities for upselling and cross-selling.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business, Marketing, Fashion Merchandising, or a related field.</li><li>Minimum of 3-5 years of proven B2B sales experience, preferably within the textile or apparel industry.</li><li>Demonstrated success in exceeding sales quotas and building a strong client base.</li><li>Proficiency in CRM software (e.g., Salesforce, HubSpot) for lead management and sales tracking.</li></ul>

Dubai-based applicants only. Applications without a proposal or pitch deck will not be reviewed.<br>The Opportunity We are the Private Family Office of UK investor and Dragons’ Den star James Caan CBE, and we are looking to partner with an experienced founder or senior operator to build and scale a leading Receivables Solutions consultancy in the Gulf.<br>Through Hamilton Bradshaw MENA, we will provide strategic investment, operational expertise and access to an established global network to accelerate an existing business or practice with proven market traction.<br>We are looking for someone with 10+ years’ experience across credit management, receivables or working capital who understands the market, has built a client base or business in this space, and sees a significant opportunity to scale.<br>This is not a traditional role. It is a founder-level partnership for someone ready to build a substantial regional business with the backing of an experienced investment partner.<br>Why Partner With Us? Investment & Growth Support: Capital and hands-on strategic support to accelerate your existing business Proven Track Record: Partner with a team that has built and backed businesses globally, including more than 20 successful exits Scaling Expertise: Access deep experience in growing people-led and professional services businesses Regional Opportunity: Build from Dubai and capture growing demand for sophisticated receivables and working capital solutions across the Gulf<br>Who We’re Looking For Dubai-based founder or senior operator10+ years’ experience in credit management, receivables, trade finance or working capital An existing business, practice or established client base Evidence of commercial traction and strong market relationships A clear vision for building a scalable, services-led consultancy Strong leadership and team-building capability<br>Areas of Opportunity Your business may operate across areas including:Accounts receivable outsourcing and optimisation Invoice-to-cash and collections transformation Receivables financing, factoring and invoice discounting Credit risk and receivables insurance advisory Cash application, reconciliation and working capital optimisation Sector-led receivables solutions across areas such as construction, logistics and SME finance<br>How to Apply Please submit your Linked In profile together with a concise proposal or pitch deck covering:Your existing business, team and capability Current clients, revenue and commercial traction Target sectors and client proposition Service and commercial model Growth opportunity across the Gulf Your roadmap for scaling The investment and strategic support you are seeking<br>Important: We are specifically looking to build a people-led, services business. Product-led or Saa S-only propositions will not be considered.

The Opportunity We are the Private Family Office of UK investor and Dragons’ Den star, James Caan CBE. We’re looking for an experienced professional with 10+ years’ leadership experience to partner with us in launching and scaling a new Professional Services venture in Dubai. Through Hamilton Bradshaw MENA, this opportunity offers you the platform, capital, and strategic guidance to scale a services-led business, with the backing of one of the UK’s most reputable private investment groups.<br>This is a founder-level role designed for someone that’s ready to combine their entrepreneurial drive with deep professional expertise.<br>Why Apply? Venture-Building Partnership: Establish a specialist professional services firm in an industry of your expertise, to be based in one of the world’s fastest-growing professional services markets. Seed Investment: Grow with capital funding from a globally recognised serial entrepreneur. Strategic Partnership: Access Hamilton Bradshaw’s 100+ years of combined expertise in scaling service-led businesses. Operational Infrastructure: Benefit from advisory, marketing, and investor-relations support to accelerate growth and credibility.<br>Who We’re Looking For UAE-based or GCC-connected Founder(s). Proven ability to develop client relationships, lead teams, and deliver high-impact outcomes. Strong understanding of the Middle East’s business and regulatory landscape. A clear, scalable vision for a services-led venture addressing complex organisational or commercial challenges in the region.<br>Potential Focus Areas<br>How to Apply<br>Please submit:Your Linked In profile A concise pitch deck including:Founding team & sector expertise Clear problem statement & solution Market opportunity Commercial model & revenue strategy12-month roadmap and a clear outline of the support required<br>⚠️ Important: This is a services-led Founder opportunity. Product, platform, or Saa S business models will not be considered.