Call Center Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Black Pearl Consult is looking for a </span><b><span>Chief of Medical Oncology</span></b><span> to lead clinical services at a comprehensive cancer centre in the UAE. This senior appointment offers the opportunity to shape a high-quality medical oncology service with a strong focus on multidisciplinary care, education, research and innovation.</span><br></p><br><span><span>The opportunity</span></span><br><p><span>You will guide the development of medical oncology services across inpatient, outpatient and day-care settings, while maintaining an active clinical practice. Working with senior clinical and academic partners, you’ll help strengthen disease-specific programmes, improve patient pathways and grow the division’s research and teaching activities.</span><br></p><br><p><span>The role also offers the opportunity to advance precision oncology, including genomics, biomarker-led treatment, immunotherapy and other emerging cancer therapies.</span><br></p><br><span><span>Your responsibilities</span></span><br><ul><li><span>Set the clinical direction and standards for the Medical Oncology division.</span><br></li><li><span>Lead multidisciplinary tumour boards and coordinate care with surgical, radiation and other oncology specialties.</span><br></li><li><span>Develop disease-specific programmes, clinical pathways and quality improvement initiatives.</span><br></li><li><span>Support clinical trials, investigator-led research and academic collaboration.</span><br></li><li><span>Mentor consultants, trainees and multidisciplinary colleagues.</span><br></li><li><span>Build and develop the team, while overseeing service performance, patient access and resource planning.</span><br></li></ul><br><br><span>Requirements<span><span>What we’re looking for</span></span><br></span><ul><li><span>Consultant-level qualifications that meet </span><span>Tier 1 requirements under the UAE Unified Healthcare Professional Qualification Requirements (PQR)</span><span>.</span><br></li><li><span>A fellowship in Medical Oncology or equivalent.</span><br></li><li><span>A confirmed </span><span>DHA Consultant licence</span><span>.</span><br></li><li><span>At least </span><span>10 years of consultant-level Medical Oncology experience</span><span> in a comprehensive cancer centre, academic medical centre or comparable institution.</span><br></li><li><span>At least </span><span>5 years of leadership experience</span><span> in a Medical Oncology department, service line or cancer centre.</span><br></li><li><span>A record of leading oncology programmes, multidisciplinary care, clinical trials or research.</span><br></li><li><span>Experience with precision oncology and advanced systemic cancer treatments.</span><br></li><li><span>Excellent written and spoken English.</span><br></li></ul><p><span>A Master’s degree or PhD in healthcare management or a related field is preferred.</span><br></p><br>To know other vacancies we have, please feel free to visit our website -&nbsp;www.blackpearlconsult.com<span><span>&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;</span></span><span><span>LinkedIn</span></span><span><span>&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;</span></span><span><span>Instagram</span></span><br><br><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Follow the&nbsp;Black Pearl channel on WhatsApp.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br><br><span><span><span><span><span><span>Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;</span></span><span><span>www.blackpearlconsult.com</span></span><span><span>.</span></span></span></span></span></span><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Black Pearl Consult is looking for a </span><b><span>Chief of Radiation Oncology</span></b><span> to lead clinical services at a comprehensive cancer centre in the UAE. This senior clinical leadership role is suited to a consultant who can combine excellent patient care with service development, academic contribution and innovation in radiotherapy.</span><br></p><br><span><span>The opportunity</span></span><br><p><span>You will lead the growth of radiation oncology services and work closely with medical physics, radiation therapy and multidisciplinary cancer teams. Alongside an active clinical practice, you’ll help develop treatment pathways, disease-specific programmes, education and research.</span><br></p><br><p><span>The role includes scope to advance modern radiotherapy approaches such as SRS/SBRT, image-guided and adaptive radiotherapy, MR-guided treatment and proton therapy.</span><br></p><br><span><span>Your responsibilities</span></span><br><ul><li><span>Lead clinical standards and service delivery across radiation oncology.</span><br></li><li><span>Coordinate multidisciplinary cancer care and contribute to tumour boards.</span><br></li><li><span>Develop treatment protocols, urgent radiotherapy pathways and disease-specific programmes.</span><br></li><li><span>Guide the effective use of radiation oncology staff, treatment planning and technology.</span><br></li><li><span>Build research and clinical trial activity, and support academic partnerships.</span><br></li><li><span>Mentor consultants, trainees and other healthcare professionals.</span><br></li><li><span>Develop the division’s workforce and oversee quality, safety, access and performance.</span><br></li></ul><br><span>Requirements<span><span>What we’re looking for</span></span><br></span><ul><li><span>Consultant-level qualifications that meet </span><span>Tier 1 requirements under the UAE Unified Healthcare Professional Qualification Requirements (PQR)</span><span>.</span><br></li><li><span>A fellowship in Radiation Oncology or equivalent.</span><br></li><li><span>A confirmed </span><span>DHA Consultant licence</span><span>.</span><br></li><li><span>At least </span><span>10 years of consultant-level Radiation Oncology experience</span><span> in a leading cancer centre or academic medical centre.</span><br></li><li><span>At least </span><span>5 years of leadership experience</span><span> within a radiation oncology department, service line or cancer centre.</span><br></li><li><span>Demonstrated experience developing radiation oncology programmes.</span><br></li><li><span>Strong expertise in radiotherapy planning, treatment delivery and quality assurance.</span><br></li><li><span>Experience with advanced radiotherapy technologies, multidisciplinary cancer care and clinical research.</span><br></li><li><span>Excellent written and spoken English.</span><br></li></ul><p><span>A Master’s degree or PhD in healthcare management or a related field is preferred.</span><br></p><br>To know other vacancies we have, please feel free to visit our website -&nbsp;www.blackpearlconsult.com<span><span>&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;</span></span><span><span>LinkedIn</span></span><span><span>&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;</span></span><span><span>Instagram</span></span><br><br><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Follow the&nbsp;Black Pearl channel on WhatsApp.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br><br><span><span><span><span><span><span>Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;</span></span><span><span>www.blackpearlconsult.com</span></span><span><span>.</span></span></span></span></span></span><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Black Pearl Consult is looking for a &lt;b&gt;Chief of Radiation Oncology&lt;/b&gt; to lead clinical services at a comprehensive cancer centre in the UAE. This senior clinical leadership role is suited to a consultant who can combine excellent patient care with service development, academic contribution and innovation in radiotherapy.<br> <br> The opportunity<br> <br> You will lead the growth of radiation oncology services and work closely with medical physics, radiation therapy and multidisciplinary cancer teams. Alongside an active clinical practice, you'll help develop treatment pathways, disease-specific programmes, education and research.<br> <br> The role includes scope to advance modern radiotherapy approaches such as SRS/SBRT, image-guided and adaptive radiotherapy, MR-guided treatment and proton therapy.<br> <br> Your responsibilities<br> <br> Lead clinical standards and service delivery across radiation oncology.<br> <br> Coordinate multidisciplinary cancer care and contribute to tumour boards.<br> <br> Develop treatment protocols, urgent radiotherapy pathways and disease-specific programmes.<br> <br> Guide the effective use of radiation oncology staff, treatment planning and technology.<br> <br> Build research and clinical trial activity, and support academic partnerships.<br> <br> Mentor consultants, trainees and other healthcare professionals.<br> <br> Develop the division's workforce and oversee quality, safety, access and performance.<br> <br> <br> <br> RequirementsWhat we're looking for<br> <br> Consultant-level qualifications that meet Tier 1 requirements under the UAE Unified Healthcare Professional Qualification Requirements (PQR).<br> <br> A fellowship in Radiation Oncology or equivalent.<br> <br> A confirmed DHA Consultant licence.<br> <br> At least 10 years of consultant-level Radiation Oncology experience in a leading cancer centre or academic medical centre.<br> <br> At least 5 years of leadership experience within a radiation oncology department, service line or cancer centre.<br> <br> Demonstrated experience developing radiation oncology programmes.<br> <br> Strong expertise in radiotherapy planning, treatment delivery and quality assurance.<br> <br> Experience with advanced radiotherapy technologies, multidisciplinary cancer care and clinical research.<br> <br> Excellent written and spoken English.<br> <br> A Master's degree or PhD in healthcare management or a related field is preferred.<br> <br> To know other vacancies we have, please feel free to visit our website -&nbsp;www.blackpearlconsult.com&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;LinkedIn&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;Instagram<br> <br> <br> Follow the&nbsp;Black Pearl channel on WhatsApp.<br> <br> <br> Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;www.blackpearlconsult.com.<br> <br> <br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Bachelor's or Master's Degree in Nursing; Master's preferred.<br> 7-8 years of overall nursing experience, with significant experience in Oncology.<br> Previous experience in a Nursing Leadership / Assistant Nurse Manager / Nurse Manager / Clinical Leadership role.<br> Strong knowledge of oncology nursing practices, patient safety, and clinical standards.<br> Experience managing and developing nursing teams within a hospital or cancer-care setting.<br> Experience in chemotherapy, infusion, hematology, or other specialized oncology services is highly desirable.<br> Demonstrated experience in quality improvement, clinical governance, and evidence-based practice.<br> Strong communication, leadership, mentoring, and multidisciplinary collaboration skills.<br> Experience within a major hospital, academic medical center, cancer center, or internationally accredited healthcare organization is preferred.<br> Willing to relocate to UAE.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Black Pearl Consult is looking for a &lt;b&gt;Chief of Medical Oncology&lt;/b&gt; to lead clinical services at a comprehensive cancer centre in the UAE. This senior appointment offers the opportunity to shape a high-quality medical oncology service with a strong focus on multidisciplinary care, education, research and innovation.<br> <br> The opportunity<br> <br> You will guide the development of medical oncology services across inpatient, outpatient and day-care settings, while maintaining an active clinical practice. Working with senior clinical and academic partners, you'll help strengthen disease-specific programmes, improve patient pathways and grow the division's research and teaching activities.<br> <br> The role also offers the opportunity to advance precision oncology, including genomics, biomarker-led treatment, immunotherapy and other emerging cancer therapies.<br> <br> Your responsibilities<br> <br> Set the clinical direction and standards for the Medical Oncology division.<br> <br> Lead multidisciplinary tumour boards and coordinate care with surgical, radiation and other oncology specialties.<br> <br> Develop disease-specific programmes, clinical pathways and quality improvement initiatives.<br> <br> Support clinical trials, investigator-led research and academic collaboration.<br> <br> Mentor consultants, trainees and multidisciplinary colleagues.<br> <br> Build and develop the team, while overseeing service performance, patient access and resource planning.<br> <br> <br> <br> RequirementsWhat we're looking for<br> <br> Consultant-level qualifications that meet Tier 1 requirements under the UAE Unified Healthcare Professional Qualification Requirements (PQR).<br> <br> A fellowship in Medical Oncology or equivalent.<br> <br> A confirmed DHA Consultant licence.<br> <br> At least 10 years of consultant-level Medical Oncology experience in a comprehensive cancer centre, academic medical centre or comparable institution.<br> <br> At least 5 years of leadership experience in a Medical Oncology department, service line or cancer centre.<br> <br> A record of leading oncology programmes, multidisciplinary care, clinical trials or research.<br> <br> Experience with precision oncology and advanced systemic cancer treatments.<br> <br> Excellent written and spoken English.<br> <br> A Master's degree or PhD in healthcare management or a related field is preferred.<br> <br> To know other vacancies we have, please feel free to visit our website -&nbsp;www.blackpearlconsult.com&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;LinkedIn&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;Instagram<br> <br> &nbsp;<br> <br> Follow the&nbsp;Black Pearl channel on WhatsApp.<br> <br> <br> Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;www.blackpearlconsult.com.<br> <br> <br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Bachelor's or Master's Degree in Nursing; Master's preferred.<br> 7-8 years of overall nursing experience, with significant experience in Oncology.<br> Previous experience in a Nursing Leadership / Assistant Nurse Manager / Nurse Manager / Clinical Leadership role.<br> Strong knowledge of oncology nursing practices, patient safety, and clinical standards.<br> Experience managing and developing nursing teams within a hospital or cancer-care setting.<br> Experience in chemotherapy, infusion, hematology, or other specialized oncology services is highly desirable.<br> Demonstrated experience in quality improvement, clinical governance, and evidence-based practice.<br> Strong communication, leadership, mentoring, and multidisciplinary collaboration skills.<br> Experience within a major hospital, academic medical center, cancer center, or internationally accredited healthcare organization is preferred.<br> Willing to relocate to UAE.<br> </div>

<p><strong>Company Description:</strong> Umm Suqeim Veterinary Centre (USVC) is a leading provider of comprehensive veterinary care in Dubai, offering 24/7 emergency services, specialist surgery, and advanced diagnostic imaging. The centre delivers high-quality medical care for a wide range of companion animals. USVC’s compassionate, skilled team helps pets live healthier, more comfortable lives through individualised treatment plans. The clinic combines modern facilities with a client-centred approach to ensure both pets and their caregivers receive attentive, professional support. USVC continues to grow as a trusted veterinary partner in the Dubai community.</p><p><br></p><p><strong>Role Description:</strong> The Veterinarian will provide high-quality clinical care to companion animals, including performing physical examinations, diagnosing conditions, developing treatment plans, and conducting medical and surgical procedures. Day-to-day responsibilities include managing outpatient and inpatient cases, interpreting diagnostic tests, prescribing medications, and guiding pet caregivers on preventive care, nutrition, and post-treatment follow-up. The role also involves collaborating with veterinary nurses and support staff to ensure safe, efficient workflows, maintaining accurate medical records, and adhering to ethical and regulatory standards. This is a full-time, on-site role based at Umm Suqeim Veterinary Centre in Dubai, with participation in emergency and after-hours coverage as needed.</p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Licensed Veterinarian with a recognised veterinary degree (DVM or equivalent) and eligibility to practice in Dubai or the UAE.</li><li>Strong clinical skills in small animal medicine, including examination, diagnosis, treatment planning, and case management.</li><li>Experience in routine and advanced surgical procedures, including anaesthesia, pain management, and postoperative care.</li><li>Proficiency in using diagnostic tools such as laboratory testing, radiography, ultrasound, and other imaging modalities.</li><li>Effective communication and interpersonal skills, with the ability to explain medical information clearly to diverse clients and work well within a multidisciplinary team.</li><li>Commitment to compassionate, patient-centred care, with a focus on animal welfare and high professional and ethical standards.</li><li>Ability to work in a fast-paced clinical environment, manage multiple cases, and participate in emergency and on-call rotations.</li><li>Fluency in English; additional language skills (e.g., Arabic) are an advantage.</li><li>Previous experience in a modern veterinary clinic or hospital setting; experience in Dubai or the wider GCC region is beneficial.</li><li>Ongoing interest in professional development, including continuing education in veterinary medicine and surgery.</li></ul>

<p> <strong>WE ARE HIRING | CUSTOMER SERVICE REPRESENTATIVE – HINDI SPEAKER</strong></p><p><br></p><p><strong>Location:</strong> Remote / Work From Home</p><p><strong>Employment Type:</strong> Full-Time</p><p><strong>Salary:</strong> 900 Dollars </p><p><br></p><p><strong>Job Responsibilities:</strong></p><p>• Handle customer inquiries professionally through calls, chats, and emails.</p><p>• Assist Hindi-speaking customers with their questions and concerns.</p><p>• Provide accurate information and effective solutions to customer issues.</p><p>• Maintain positive customer relationships and ensure customer satisfaction.</p><p>• Record customer interactions and follow up when required.</p><p>• Escalate complex issues to the relevant department.</p><p>• Meet customer service quality standards and performance targets.</p><p><br></p><p><strong>Requirements:</strong></p><p>• Fluency in Hindi is mandatory.</p><p>• Good communication and interpersonal skills.</p><p>• Strong problem-solving and customer-handling abilities.</p><p>• Basic computer skills and familiarity with online communication tools.</p><p>• Ability to work independently in a remote environment.</p><p>• Previous customer service or call center experience is an advantage.</p><p> <strong>Interested candidates can share their CV at:</strong></p><p><br></p><p><br></p><p><br></p>

<ul><li>Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.</li><li>Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.</li><li>Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.</li><li>Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High school diploma or equivalent; a degree in communications or business is a plus.</p></li><li><p>1-3 years of experience in a customer service or call center environment preferred, showcasing relevant skills.</p></li><li><p>Fluency in English and Arabic is mandatory, with proficiency in additional languages being highly beneficial for diverse customer interactions.</p></li><li><p>Familiarity with CRM systems and technology tools to effectively manage customer interactions and data.</p></li></ul>

<br><ul><li><p>Welcome and assist parents and players at the academy</p></li><li><p>Respond to phone calls, WhatsApp messages, and inquiries</p></li><li><p>Provide information about training sessions, fees, and registrations</p></li><li><p>Follow up with potential and existing customers</p></li><li><p>Assist with registrations and general reception duties</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><br><p><strong>Location:</strong> Al Khawaneej, Dubai <strong>Job Type: </strong>Part-Time <strong>Working Days:</strong> 3 days per week <strong>Working Hours: </strong>5:00 PM – 8:00 PM <strong>Salary: </strong>AED 2,500/month DXB Academy is looking for an energetic and friendly female Arabic-speaking Call Center & Reception Representative to join our team.</p><br><ul><li><p>Female, Arabic speaker </p></li><li><p>Valid UAE driving license</p></li><li><p>Must be able to commute reliably to Al Khawaneej 2</p></li><li><p>Friendly, presentable, and confident when dealing with parents</p></li><li><p>Strong communication and customer service skills</p></li><li><p>Organized and responsible</p></li><li><p>Early-career candidates are welcome to apply</p></li></ul>

<strong>Remote | Full-Time | U.S. Eastern Time<br><br></strong><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong><strong>The Opportunity<br><br></strong>Langford Staffing is recruiting experienced Outbound Appointment Setters for a client operating high-volume consumer outreach campaigns.<br><br>You will contact company-provided leads through an automatic dialer, introduce the campaign, ask qualification questions, respond to objections, and move interested consumers to the next step.<br><br>For most campaigns, the preferred outcome is an immediate warm or live transfer to a sales representative. You will not complete the final sale.<br><br><strong>How To Apply<br><br></strong>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make high-volume outbound calls using an automatic dialer.</li><li>Gain the consumer’s attention quickly.</li><li>Deliver clear and professional call openings.</li><li>Ask required qualification questions.</li><li>Handle objections and initial rejection.</li><li>Build interest without using aggressive or misleading tactics.</li><li>Ask qualified consumers to speak with a sales representative.</li><li>Complete warm and live transfers.</li><li>Schedule callbacks or appointments when required.</li><li>Record accurate notes, outcomes, and call dispositions.</li><li>Follow campaign scripts, qualification requirements, and opt-out procedures.</li><li>Meet hourly and daily performance targets.<br><br></li></ul>Campaigns may involve health benefits, insurance, telecommunications, or other consumer services.<br><br><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in appointment setting, outbound calling, telesales, lead generation, call-centre sales, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Experience qualifying consumers before scheduling an appointment or completing a transfer.</li><li>Strong objection-handling and persuasive communication skills.</li><li>Experience working toward transfer, appointment, conversion, or call targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with impatient, skeptical, or difficult consumers.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM and call-disposition habits.</li><li>Willingness to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time calling hours.<br><br></li></ul>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a similar dialer is preferred.<br><br><strong>Remote Work Requirements<br><br></strong>You must have:<br><br><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet workspace suitable for continuous calls.</li><li>Wired internet with at least 100 Mbps download and 10 Mbps upload.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul><strong>What Success Looks Like<br><br></strong>Success will be measured through:<br><br><ul><li>Qualified and accepted live transfers.</li><li>Appointments or scheduled callbacks when applicable.</li><li>Hourly and daily calling results.</li><li>Objection-handling effectiveness.</li><li>Qualification accuracy.</li><li>Call quality and professionalism.</li><li>Accurate notes and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul><strong>Who Will Succeed<br><br></strong>The right candidate can connect with consumers quickly, respond naturally to objections, and confidently ask for the next step.<br><br>You should be comfortable with continuous calling, frequent rejection, and performance targets.<br><br>You do not need to deliver a perfect script immediately. You must have a strong communication foundation, remain open to coaching, and apply feedback quickly.

<p> Your mission: You will help us deliver the best customer experience in the tech/automotive retail industry. <br> <br> <br> <b> Key Responsibilities:</b><br> </p><ul><span style="font-weight: normal;"> </span><li style=""><span style="font-weight: normal;"> Initiating and managing a high volume of leads interested in purchasing or selling a car through different channels like phone and chat. <br> <br> </span><ul style=""> <li style=""> Establishing rapport with prospects, understanding their needs, our value proposition and maintaining ongoing relationships to nurture leads into purchases/sales.<br> <br> <br><b> Requirements Skills and Qualifications: </b><br> <ul style="font-weight: bold;"> <li style=""><span style="font-weight: normal;"> High school diploma or equivalent required. <br> </span></li><li style=""><span style="font-weight: normal;"> UAE National (Emirati). <br> </span></li><li style=""><span style="font-weight: normal;"> 1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage. <br> </span></li><li style=""><span style="font-weight: normal;"> Fresh graduates with strong communication skills may also be considered. <br> </span><p style=""> <span style="font-weight: normal;"> Language Skills <br> </span></p><ul style=""><span style="font-weight: bold;"><span style="font-weight: normal;"> </span><li style=""><span style="font-weight: normal;"> Fluent in Arabic (spoken and written), with the ability to handle Arabic-speaking customers confidently. <br> </span></li><li style=""><span style="font-weight: normal;"> Good command of English (spoken and written). <br> </span><p style=""> <span style="font-weight: normal;"> Technical Skills <br> </span></p><ul style=""><span style="font-weight: bold;"><span style="font-weight: normal;"> </span><li style=""><span style="font-weight: normal;"> Proficiency in Microsoft Office (Word, Excel, Outlook). <br> </span></li><li style=""><span style="font-weight: normal;"> Experience with CRM or customer management systems, and the ability to keep accurate records. <br> </span></li><li style=""><span style="font-weight: normal;"> Comfortable using WhatsApp Business and SMS platforms for customer communication. <br> </span></li><li style=""><span style="font-weight: normal;"> Ability to work with survey tools and track survey responses. <br> </span><p style=""> <span style="font-weight: normal;"> Core Skills and Competencies <br> </span></p><ul style=""><span style="font-weight: bold;"><span style="font-weight: normal;"> </span><li style=""><span style="font-weight: normal;"> Excellent verbal and written communication, with a clear, polite, and professional phone manner. <br> </span></li><li style=""><span style="font-weight: normal;"> Strong complaint-handling skills, including the ability to stay calm and empathetic with upset customers. <br> </span></li><li style=""><span style="font-weight: normal;"> Good follow-up discipline and attention to detail. <br> </span></li><li style=""><span style="font-weight: normal;"> Good time management, with the ability to handle a high volume of calls and follow-ups daily. <br> </span></li><li style=""><span style="font-weight: normal;"> Persuasive communication to encourage rescheduling, service bookings, and survey completion. <br> </span></li><li style=""><span style="font-weight: normal;"> Good judgement on when to escalate sensitive complaints to the Aftersales Supervisor. <br> </span></li><li style=""><span style="font-weight: normal;"> Teamwork and the ability to coordinate with Service Advisors, the workshop team, and the Aftersales Supervisor. <br> </span></li><li style=""><span style="font-weight: normal;"> Customer-focused attitude, with a positive and professional approach. <br></span><span style="font-weight: bold;"><ul style=""><li style=""><span style="font-weight: bold;"><br></span></li></ul></span></li></span></ul></li></span></ul></li></span></ul></li></ul></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> High school diploma or equivalent required. <br> </li><li> UAE National (Emirati). <br> </li><li> 1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage. <br> </li><li> Fresh graduates with strong communication skills may also be considered. <br> <p> Language Skills <br> </p><ul> <li style=""> Fluent in Arabic (spoken and written), with the ability to handle Arabic-speaking customers confidently. <br> </li><li style=""> Good command of English (spoken and written). <br> <p style=""> Technical Skills <br> </p><ul style=""> <li style=""> Proficiency in Microsoft Office (Word, Excel, Outlook). <br> </li><li style=""> Experience with CRM or customer management systems, and the ability to keep accurate records. <br> </li><li style=""> Comfortable using WhatsApp Business and SMS platforms for customer communication. <br> </li><li style=""> Ability to work with survey tools and track survey responses. <br> <p style=""> Core Skills and Competencies <br> </p><ul style=""> <li style=""> Excellent verbal and written communication, with a clear, polite, and professional phone manner. <br> </li><li style=""> Strong complaint-handling skills, including the ability to stay calm and empathetic with upset customers. <br> </li><li style=""> Good follow-up discipline and attention to detail. <br> </li><li style=""> Good time management, with the ability to handle a high volume of calls and follow-ups daily. <br> </li><li style=""> Persuasive communication to encourage rescheduling, service bookings, and survey completion. <br> </li><li style=""> Good judgement on when to escalate sensitive complaints to the Aftersales Supervisor. <br> </li><li style=""> Teamwork and the ability to coordinate with Service Advisors, the workshop team, and the Aftersales Supervisor. <br> </li><li style=""> Customer-focused attitude, with a positive and professional approach. </li></ul></li></ul></li></ul></li></ul>

<p><strong><u>Job Purpose:</u></strong></p><ol><li>Answer incoming calls from customers to take, maintenance concerns, answer general inquiries, handle complaints and incidents, and provide leasing and sales information and create prospect clients’ profile.</li><li>Logs requests promptly and follows up to ensure both timely completion and customer satisfaction.</li><li>Handling Customer Care emails, to communicate internally and coordinate within the organization departments to meet the satisfaction of the customers.</li></ol><p><br></p><p><br></p><p><strong><u>Roles , Responsibilities, Duties:</u></strong></p><ol><li>Answers inbound calls in a positive, professional manner.</li><li>Provides personalized customer service of the highest level and ensures full customer satisfaction by resolving issues expeditiously.</li><li>Updates the existing customer database with contact information and status of each customer and records and maintains all customer interactions in CRM database.</li><li>Follows up on customer calls with clerical duties.</li><li>Attends to internal and external customers' concerns via email and perform ad-hoc outbound activities.</li><li>Liaises with other departments to ensure customer calls are addressed within the time frames provided to the customer.</li><li>Performs outbound calls to schedule appointments for Planned Preventative Maintenance, conducting Surveys and other ad-hoc tasks.</li><li>Analyzes the various parts of a problem properly and develops logical solutions.</li><li>Uses best practice customer service techniques, walks side-by-side with customers as we solve their problems, exceeding their expectations.</li><li>Ability to comprehend, capture as well as interpret basic customer information and provide accurate, valid and complete information by using the right methods/tools.</li><li>Uses sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicits feedback to improve service, and responds to requests for service/assistance.</li><li>Ability to work well as part of a team – to exhibit objectivity and be open-minded towards the ideas and views of others, gives and welcomes feedback, contributes to building team spirit, aids others in succeeding.</li><li>Ability to treat people with respect under all circumstances, instill trust in others and uphold the values of the organization.</li><li>Ability to adapt to change, meet the changing demands of the work environment, cope positively with any delays or other unexpected demands.</li><li>Dependability: to follow instructions as well as take responsibility for his/her actions and keep commitments.</li><li>Diagnose technical problems accurately and professionally and advise on rectification options.</li><li>The Customer Support Specialist is expected to read and understand all Khidmah Manuals, Memos, and Handouts and comply with all directives.</li><li>Other duties as assigned.</li></ol><p><br></p><p><strong><u>Qualification:</u></strong></p><ol><li>High school diploma or equivalent.</li></ol><p><br></p><p><strong><u>Experience and Skills:</u></strong></p><ol><li>Comprehensive Call Center knowledge.</li><li>Outstanding Customer care and service skills.</li><li>Exceptional organizational and time management skills.</li><li>Good analytical skills and logical reasoning.</li><li>Experience in supervising staff and providing motivation to achieve excellent results.</li><li>Ability to meet tight deadlines.</li><li>A sound knowledge of telephone etiquette.</li><li>High level of motivation.</li><li>Punctuality</li><li>Proficiency in MS Office Applications.</li><li>Ability to learn industry specific software.</li><li>Excellent verbal and written communication skills.</li><li>Fast and correct typing and above average data entry skills.</li><li>Team player with the desire to grow into a good leader.</li><li>2 years customer service and/or 2 years Call Center experience.</li></ol><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><p>&nbsp;</p><p>We’re hiring an Outbound Sales Specialist to drive motor insurance renewals, maximize customer retention, and cross‑sell additional insurance products.</p><p>&nbsp;</p><p><b>Key Responsibilities:</b></p><p>&nbsp;</p><ul><li>Contact customers to secure motor insurance renewals.</li><li>Manage quotations, follow‑ups, confirmations, and policy‑issuance support.</li><li>Cross‑sell complementary insurance products.</li><li>Meet renewal conversion, premium, and productivity KPIs.</li><li>Maintain accurate CRM records and call notes.</li><li>Escalate complex cases to underwriting or claims teams.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>What You Bring:</b></p><p>&nbsp;</p><ul><li>Strong sales and communication skills.</li><li>Ability to persuade, negotiate, and handle objections confidently.</li><li>Customer‑centric approach with a high‑quality service mindset.</li><li>Experience in outbound sales or insurance preferred.</li><li>English required; Arabic is an advantage.</li></ul><p><br></p></div>

Key Accountabilities<br><br> JOB DESCRIPTION <br><br>Assigning the Activities from the concerned tools Activation / Modification - Verifying the below:Account creation under Customer’s Name and checking the availability of all the documents required such as Application forms, Valid IDs and Residence visa, Tenancy Contract, NOC / Authorization if required and all other mandatory documents based on the type of request. Cross verification of the Authorised person and other customer information in existing system records with the issued documents Activation / Modification as per the Assigned Activities Ensuring the correct / complete description of customer’s request and other details from the Activity. Ensuring the availability of necessary documents are attached before activation. Executing the activation or modification requests as per the requirements and information provided in the Activity description and also by doing a verification call to the customer Confirmation and Communication Confirming the request fulfilment to the concern team, through email attaching the details of the request such as account number, Work order number and Site schedule date. Updating the Tracker and the CRMUpdating the concerned Tracker and the CRM with the required information of the fulfilled order and leaving the queue to the concerned group. Further actions and modifications on the request also should be captured in the Tracker and CRM and they should be closed once all the pending issues have been resolved. Co-ordination and Follow up:ITCRM / GIS / CSMRaising TTs for the technical /server / network issues occurred while performing the execution of requested services with the appropriate information and documents; Follow up on the same and to get the requests fulfilled completely on the stipulated SLAs. Especially adding the address to the account of the customer (GIS) to avoid bad customer experience. Requesting for an urgent installation in case of Escalations to CSM team. Ensure that policies and procedures are adhered to, including compliance to Contact Centre Policies and Procedures, financial policies and procedures, etc. Refreshing the old processes with proper work instructions and Updating with the new processes and policies to understand the Business rules and to imply on processing the customer requests to retain the Accuracy, Quality and efficiency.<br>Qualifications<br><br>Diploma or Degree holder (Management Information Systems), or equivalent<br><br>Experience<br><br>Minimum 2 year experience of working in a Back office Operations / Retail Operations Experience from a Call Center or Retail environment is preferable<br><br>Skills<br><br>Strong self-motivation, drive, initiative and results orientation Flexible, creative and adaptable to changing environments and pressures Excellent verbal and written communication skills with an ability to analyze data and think A to Z of consequences Strong analytical and product management skills, including a thorough understanding of how to interpret customer’s business needs and translate them into application and operational requirements Ability to interact professionally with a diverse group of people, all levels within the organization such as executives, managers, and subject matter experts High levels of computer literacy in Word, Excel, Access, Power Point, Outlook and presentation skills Proficiency in business applications such Siebel, BSCS, POS and Oracle highly desirable

<p> <strong>We are </strong>currently looking for<strong> IT End User Support for our UAE operations</strong> with the following terms &amp; conditions.</p> <p> <strong>Technical Skills </strong> </p> <ul> <li>Windows OS administration, configuration, imaging and troubleshooting Banking applications &amp; customer service familiarity Microsoft 365</li> <li>administration Active Directory &amp; server administration Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi) Printer/peripheral support </li> <li>Endpoint management (Intune, Kaspersky, Defender or equivalent).</li> </ul> <p> <strong>Core Competencies </strong> </p> <ul> <li>Willingness to work rotational shifts, on-call and emergency response excellent customer service and communication strong troubleshooting and</li> <li>analytical ability works independently and under pressure team collaboration and accountability attention to detail and time management.</li> </ul> <p> <strong>Key Responsibilities </strong> </p> <ul> <li>Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms; resolve hardware, software, OS, application and connectivity issues within SLA.</li> <li>Act as first point of contact via phone, email, walk-ins and ticketing; log, troubleshoot and escalate incidents as needed.</li> <li>Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior management, in line with security and audit requirements.</li> <li>Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint; handle password resets, mailbox support, onboarding/offboarding and workstation setup.</li> <li>Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support; escalate complex infrastructure issues.</li> <li>Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims.</li> <li>Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and deployments.</li> <li>Available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs.</li> </ul> <p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>ob Description</p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.&nbsp;</p><br><p><strong>Responsibilities:</strong></p><br><p>•Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.<br>•Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.<br>•Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.<br>•Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.<br>•Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.<br>•Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.<br>&nbsp;</p><br><br>Qualifications<br><br><p>Bachelor’s degree in pharmaceutical studies.</p><br><p>Minimum 2-4 years of experience as a Product Specialist</p><br><p>Proven experience in the local UAE market is Preferred<br>Oncology / Hematology Infield Sales Experience is Mandatory&nbsp;</p><br><p>Fluency in English and Arabic</p><br><p>Excellent communication and presentation skills</p><br><p>Practical knowledge and understanding of HCPs and disease area requirements</p><br><p>Good understanding of the market challenges and opportunities</p><br><p>Great sense of ethics and integrity</p><br><p>Curiosity and ability to learn and improve</p><br><br>Additional Information<br><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.<br><br>We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.<br><br>Reporting to the Customer Service Team Leader, we are looking for an energetic and enthusiastic Contact Center Agent to be based in our Sharjah office. The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.<br><br>What will you do?<br><br>Callout handling<br><br>You will be accountable for managing various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound calls, and technician calls, callouts from customer calls to dispatch, and closing the case. Identify safety situations and manage them by giving adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy, is aware of customer feelings in such situations, and provides adequate safety advice to calm the passenger. Support supervisors in following up on open callouts and making sure that technicians back-report open jobs. Connecting the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance.<br><br>Inbound and Outbound call handling<br><br>Receive and resolve queries and complaints and communicate resolution to customers Identify possible leads from customer cases e.g., through the web, and assign those to the sales organization Conduct transactional surveys after a callout or project (e.g., customer satisfaction survey) Support local marketing in different customer contacting initiatives such as campaigns.<br><br>Are you the one?<br><br>Bachelor’s Degree holder or equivalent Minimum two years of customer service experience Excellent communication, customer management, and IT skills Stress tolerant and detailed focus Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service. Fluency in English and Arabic is a must, French is an added advantage.<br><br>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.<br><br>Read more on https://kone.com/global/en/careers.html

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Some careers shine brighter than others.</strong></p><br><br><p>If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further</p><br><br><br><p>HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.</p><br><br><br><p>The Cards Business Support supports the Sales Quality function by executing post-sale quality assurance activities, including customer quality assurance, verification calls and call monitoring, for credit card applications sourced through third-party sales agents within the Direct Oversight Mode (DOM).</p><br><br><p>The role focuses on accurate execution, risk identification, and adherence to defined quality frameworks, ensuring that all customer interactions are compliant, transparent, and aligned with HSBC standards.</p><br><br><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Conduct outbound quality assurance calls to customers following credit card applications</li><li>Confirm customer consent and validate authenticity of applications</li><li>Verify that key product features, fees, and terms have been clearly communicated</li><li>Identify and record instances of mis-selling, misinformation, or non-compliance</li><li>Review recorded sales calls across DOM channel (where available)</li><li>Assess adherence to approved scripts, product positioning, and communication standards</li><li>Ensure all activities are aligned with internal policies and UAE regulatory requirements</li><li>Escalate identified risks in a timely manner</li><li>Complete QA scorecards accurately and consistently as per guidelines</li><li>Maintain proper documentation of QA outcomes (pass/fail, observations, escalations)</li><li>Support reporting by highlighting recurring issues and trends</li><li>Provide feedback to the Quality Assurance Manager/ Channel Manager on common gaps and risks</li><li>Support improvements to QA processes, scripts, and frameworks</li><li>Contribute to enhancing overall sales quality and customer experience</li></ul><br><p><strong>To be successful in the role, you should meet the following requirements:</strong></p><br><br><ul><li>1–3 years of relevant experience in banking, call center, tele sales, or quality assurance</li><li>Basic knowledge of retail banking products, particularly credit cards, is advantageous</li><li>Strong communication and customer interaction skills</li><li>Good listening ability and attention to detail</li><li>Ability to follow structured processes and guidelines</li><li>Basic analytical skills with ability to identify inconsistencies</li><li>Time management and ability to meet deadlines</li><li>A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)</li></ul><br><br><br><p><strong>You’ll achieve more at HSBC.</strong></p><br><br><br><br><p>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.</p><br><br><p>We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><br><br><br><br><p>Issued by The Hong Kong and Shanghai Banking Corporation Limited.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<ul><li><p>Job Opening: Customer Service Executive (International Voice)</p><p>We are hiring fluent English-speaking Customer Service Executives for an international voice process.</p><p>Role Highlights:</p><ul><li><p>Handle inbound & outbound customer calls</p></li><li><p>Assist customers and resolve queries professionally</p></li><li><p>Maintain clear communication and proper follow-ups</p></li></ul><p>Requirements:</p><ul><li><p>Good English communication (mandatory)</p></li><li><p>Customer service/call center experience preferred (freshers can apply)</p></li><li><p>Willing to work from office in night shift</p></li></ul><p>Job Details:</p><ul><li><p>Shift: 7:00 PM – 4:00 AM</p></li><li><p>Weekly Off: Saturday & Sunday</p></li><li><p>Location: Work from Office</p></li><li><p>Cab Facility: Not available</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Communications, or a related field is preferred.</li><li>1-3 years of experience in a customer service or BPO environment, showcasing a strong understanding of customer needs.</li><li>Certifications in customer service excellence or related fields will enhance your candidacy.</li><li>Proficiency in English is essential; knowledge of additional languages is a significant advantage.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>Strategy</strong></span></span></p><br><p><span><span>·</span></span><span><span>Support the department’s data-driven enforcement goals by documenting, updating, and verifying inspection data using smart violation systems and inspection dashboards.</span></span></p><br><p><span><span><strong>Operations</strong></span></span></p><br><p><span><span>·</span></span><span><span>Execute scheduled field inspections for utility works approved via the E-NOC system, verify initiation and completion, and report defects with photographic evidence and snag lists.</span></span></p><br><p><span><span>·</span></span><span><span>Provide ground-level inputs for strategic improvement initiatives by analyzing recurring violations, delays in rectifications, and quality deviations.</span></span></p><br><p><span><span>·</span></span><span><span>Monitor compliance with temporary permits, diversions, vehicle accesses, and illegal occupations by updating the system with field observations and issuing fines or warnings via sTafteesh or related platforms.</span></span></p><br><p><span><span>·</span></span><span><span>Inspect damaged infrastructure elements such as signs, signals, pavements, markings, or landscaping and report issues in a standardized defect format for rectification follow-up.</span></span></p><br><p><span><span>·</span></span><span><span>Respond to emergencies (e.g., accidents, abandoned vehicles, road hazards) reported via the Call Center or supervisor. Coordinate with police, towing, and maintenance authorities and update systems upon resolution.</span></span></p><br><p><span><span>·</span></span><span><span>Conduct reactive inspections related to complaints or public requests and submit inspection findings with recommended actions; resolve minor on-site issues by coordinating directly with involved parties.</span></span></p><br><p><span><span>·</span></span><span><span>Carry out inspections of illegal parking of heavy vehicles and coordinate necessary enforcement (e.g., locking, towing) in line with regulations.</span></span></p><br><p><span><span>·</span></span><span><span>Prepare detailed daily, weekly, and monthly inspection reports capturing site conditions, corrective actions, and percentage completion of inspected works.</span></span></p><br><p><span><span><strong>Product/Process Improvement</strong></span></span></p><br><p><span><span>·</span></span><span><span>Ensure all field data is digitized and updated in inspection and violation-tracking systems to improve data reliability and decision-making.</span></span></p><br><p><span><span>·</span></span><span><span>Recommend improvements to inspection workflows and defect resolution practices based on recurring field observations and stakeholder feedback.</span></span></p><br><p><span><span><strong>&nbsp; &nbsp; &nbsp; Physical Working Conditions</strong></span></span></p><br><p><span><span>·</span></span><span><span>Field-intensive role requiring extensive on-ground inspections in varying weather conditions across the Emirate of Dubai, including vital areas, simple development zones, and free zones.</span></span></p><br><p><span><span>·</span></span><span><span>Must be on-call during emergencies and have proficiency in using digital inspection tools and mobile systems</span></span></p><br> <p><span><span><strong>Job Qualifications &amp; Requirements</strong></span></span></p><br><p><span><span><strong>Education:</strong></span><span>Diploma in Civil Engineering, Urban Planning</span></span></p><br><p><span><span><strong>Experience:</strong></span><span>4+ years of experience in related field</span></span></p><br> </div>

<p> Press space or enter keys to toggle section visibility </p> <strong>OUR PURPOSE AND CULTURE</strong> <p>We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.</p> <p>As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.</p> <br> <strong>THE TEAM</strong> <p>The Reservations &amp; Service Center team at Rosewood Abu Dhabi is at the heart of the guest journey, creating memorable first impressions and delivering seamless communication throughout every stay. The team plays a critical role in maximizing revenue opportunities, coordinating guest requests, and ensuring exceptional service standards across all guest touchpoints.</p> <p>As a Reservations &amp; Service Center Agent, you will report to the Reservations &amp; Service Center Supervisor and work closely with Front Office, Revenue Management, Sales &amp; Marketing, Food &amp; Beverage, Housekeeping, and other operational teams to deliver personalized and efficient service.</p> <br> <strong>YOUR ROLE</strong> <p>As a Reservations &amp; Service Center Agent, you will serve as the primary point of contact for guests seeking information, reservations, and assistance before and during their stay. You will manage accommodation reservations, handle guest communications, coordinate service requests, and act as a key liaison between guests and hotel departments.</p> <p>Through your product knowledge, attention to detail, and commitment to exceptional hospitality, you will contribute to guest satisfaction, operational efficiency, and revenue optimization while consistently delivering experiences that reflect Rosewood's luxury standards.</p> <br> <strong>HOW YOU LL MAKE THE PLACE</strong> <ul> <li>Handle accommodation reservations, modifications, cancellations, and guest inquiries while maximizing room revenue opportunities</li> <li>Deliver exceptional guest service through telephone, email, WhatsApp, and other communication channels in accordance with Rosewood, Forbes, and LQA standards</li> <li>Coordinate guest requests and service recovery efforts with relevant hotel departments to ensure seamless guest experiences</li> <li>Maintain accurate reservation records, guest profiles, billing instructions, and special requests within hotel systems</li> <li>Support Service Center operations by managing guest communications, wake-up calls, restaurant reservations, and internal service requests</li> <li>Collaborate with Revenue Management, Sales, Front Office, and Finance teams to ensure accurate booking management and revenue optimization</li> </ul> <br> <strong>OUR BENEFITS</strong> <p>As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.</p> <br> <strong>OUR COMMITMENT TO YOU</strong> <p>At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitment to reflect and honor the history, culture, and geography of our destinations.</p> <p>We are committed to building meaningful relationships, celebrating diversity, and fostering an environment where everyone can thrive through our Diversity, Equity &amp; Inclusion (DEI) strategy.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>You have experience in reservations, call center operations, guest services, or a customer-facing role within the hospitality industry</li> <li>You are passionate about creating memorable guest experiences through personalized service and effective communication</li> <li>You possess excellent telephone etiquette and written communication skills with a strong attention to detail</li> <li>You are highly organized, able to multitask effectively, and perform well in a fast-paced environment</li> <li>You are comfortable using reservation systems, property management systems, and hospitality technology platforms</li> <li>You have a strong understanding of upselling opportunities and revenue-enhancing practices</li> <li>You communicate fluently in English; additional language skills are highly valued</li> </ul>